Public Storage Self-Storage Units at 937 Reinli Street, Austin, TX

Staff was nice and helpful.

Staff is super friendly and helpful. Showed me my unit to make sure it was the right fit.

Very friendly, helped me upgrade to a bigger unit with no hassle. Thank you

Awesome company great customer service. Especially the front agent inside she is so nice and great hospitality.

Arlene was super helpful and made the process very easy

Arlene was very professional and help me pick the right size unit to store my items. she also speaks Spanish. I recommend storing at this location and will be telling my friends to rent at this location.

10/10 customer service to Mr. Donovan! He was a great help & very transparent.

Donovan s was great for me educated on my unit

Arlene was very kind and helpful. I recommend storing at this location.

Excellent customer service

Muy buen servicio , la atención de la Señora Arlene muy amable , en todo lo que pudo ayudarme ! Muy satisfecha con el servicio y ojalá y hubiera más personas como ella , que esta disputa ayudar , y sobre todo que hablen español! Muchas gracias!

Zaida is always so friendly and helpful! Price is fair considering non-working elevator, missing dollies, etc.

If there were a zero star option I would use it. The elevator never works, resulting in dangerous attempts to move things down narrow stairwells. Lightbulbs are always out, the roof leaks resulting in puddles in hallways that often seep into units, there never seems to be anyone around to answer questions, and yet the price has risen significantly in the past few years. The best that I can tell is that they are charging us extra rent for all of the rats that have infested their facility. Or perhaps they have added a surcharge per rat dropping? Either way, this place is disgusting and I am annoyed with myself for keeping my stuff there so long. , If you are looking for a clean, well maintained, safe facility free of rats, which costs less, do yourself a favor and drive around the corner to CubeSmart, instead.

My unit got broke into and things got taking just wanted to let everyone know most of there camera's don't work are they are pointed down to the ground this happaned over three weeks ago and it is still like this.

🏆

Same problem each end of the month. Nobody to help or look after.

Nice and clean.

Rj was really nice and helpful

Rj really helped me out.

RJ was super helpful and professional service

RJ was truly helpful with my transfer.

Rj helped me Witherspoon all my needs

RJ was beyond accommodating and very friendly showed me several spaces to be sure I had the perfect fit! I will definitely be using public storage again. Thanks a bunch Rj!

The new property manager gets an A+. Than you RJ

Javier is always so friendly and professional. Questions are answered in a clear and precise manner. Wish there were more like him!!!!

RJ was incredibly helpful with getting me set up with a unit. Even saved me money off the top! Knowledgeable and thorough would be two adjectives I would use to describe his customer service. Thanks RJ!

Poor experience...this particular location seriously lacks professionalism, organization, and customer service! Office door always says "Open" but nobody is ever there at the office to assist with any issues. Moreover, this location way overcharged me for their smallest unit: $133.00 bill for super small unit for one month? Really?! 😡

Nelly was so helpful!!

I went with a customer to rent a 12x20 space here. The attendant was super friendly, she made the process easy, the rental space was clean and we got the stuff stored.

Excellent beautiful professional

I love the service

Very helpful so nice she did everything to help me . Her name is zaida thank you so much

Very nice and helpful thanks Zaida for your services

Zaina was amazing today ! Great service and smile !

Nice warehouses for short stays

Me atendieron super bien

Todo bien, excelente servicio por parte de Zaida.

This is my first experience in general with a storage facility and it went very smoothly. Zaida, was a kind employee who went out of her way to make sure I got what I needed. Found a spare lightbulb for me and everything. Thanks! This storage has easy technology in place that makes visiting the units pretty simple. So far so good ✅

Zaida was very helpful when it came to knowing everything I needed to know about getting a storage .. she was very polite and open armed warmin I definitely would come back to the public storage

It is a great place to store things, clean low price, I'm still using them

Very friendly, awesome service, helped with everything I needed. Zaida was a great helper. Recommend for anyone in the area

Natalie is a Gem: 7 out of 5 Stars! ;) Great Customer Service Skills, Pleasant, Patient & Understanding, she resolved a long-standing Problem in short order, then called me back to confirm. This gal's Goin' Places!

Lauren and Natalie truly provided me with 5 star customer service. I had been struggling online with completing my reservation but then they saved the day by calling me and sorting it all out! Amazing! Very happy! Having this type of above-and-beyond customer service makes me feel even better about selecting this facility for our storage. Thanks!

Lauren was so amazing. She took the time and walked me to every storage I had questions about. Made sure she got all my information correct as well as getting me the best deal. Oh did I forget to mention she is the bomb.com. Thank you Lauren!!!!!! Now that’s a 5star Chick

David was awesome, great customer service and professionalism was phenomenal!

Didn't know what to expects it's my first time looking into renting a storage unit. Staff is very knowledgeable and helpful I'm glad Lucia was there to help me figure out what storage would best work out for me and just over all had plenty of patience explain their policies and just what to expect it made things go a lot more smoothly.

UPDATE: not sure what has happened to this location so quickly. I tried to rent a unit here and I was assigned a unit with a lock already attached. I waited for an hour or so to be called by manager. I had to contact public storage 3 separate times. They told me it was canceled so I could get my money back. The next morning (today), they called me back mumbling and slurring their words asking if I wanted to cancel. I said I thought it already was. It sounded like I was speaking to a drunk teenage girl. It was odd. I could only respond, “absolutely cancel my unit!” Lol. Never coming back. Good place to store stuff. Never had any issues with renting a unit here. I would come back here anytime.

There was a mix-up at first but they straighten out my reservations got me the cheapest deal that they could offer me and make sure that I understood all rules and policies and make sure my insurance and everything was straight and I'm we had a quick easy move in and so far they have been very accommodating

Great customer service. Fine units. Wish they had a spare dolly lying around.

Thank you to Zaida she was very helpful is

Service was great at this location. Application process went smoothly. Zaida was helpful and courteous.

Clean, well maintained property at great rates!

Zaida is awesome.

Brad runs this facility with utmost professionalism. He is thorough, knowledgeable of the system, and diligent. He also keeps the place spotless.I overheard him working with another client in the office and his professionalism includes a personal touch with care & concern.

Brad was amazing an very helpful..

Great customer service!!!!!

The gentleman at the front office was helpful, but there were no dollies or carts available upon move in, he told us they had been stolen, and the elevator was barely useable. We got stuck inside on a nearly 100 degree day. Wish we would have paid a bit more at another location.

Brad was a great help! Great PS experience!

Great service !

Good place

It's great storage place. I'm a mover for Almighty moving services north, and I do a lot moves from storage places and this place is clean and easy to get around. Well maintained.

Renting a storage unit was very easy to do. It was a quick process! Brad was very sweet and walked me through the whole process to make it even easier.

Brad and Lucia were great getting us set up 👍

Brad's been super helpful with any issues we've had, and setting up a storage unit online was super easy!

I actually deleted this because I thought I would give them a chance to rectify this but I have rat droppings in my unit. There was even rat droppings in the stairwell so they must be everywhere. They just doubled the price for my unit and sprinkled rat droppings on my belongings - thank you!

moving in and out was super seamless, didn’t even have to go into the main office for checking in or out and the costs were always very up front! definitely one of the cheaper storage places in the area too

Quick service and friendly staff.

Brad couldn't have been more helpful during check-in. Five-star experience!

They are the best in the world. I had a question about my storage and Brad answered everything and my unit is somewhere else. You are the best Brad. If you need a storage please check them out.

Easy to use self storage. Place is kept clean. It's gated. And they have elevators to take your stuff up to the 2nd floor.

Always easy to store our things when we need them. I told Brad about a bulb that happened to be out in our unit and he fixed it on the spot.

Brad is super cool dude who help me sort all my junk away during these trying times!

I've been there for 10 years. The price is really good. I went today and got a second unit. Brad helped me out. He's a pro. The whole thing was really easy. Changed my life. You should go rent a unit even if you have nothing to put in it. It's that good.

This location is close in and well managed by Brad, who has been very responsive to requests I have had.

BEST PLACE TO PUT MY STUFF EVER THIS PLACE IS REAL GOOD AT HOLDIN’ STUFF I TELL YUH NO NEED FOR PUNCTUATION NO CAP JUST PLAIN OL GOOD STUFF HOLDIN RIGHT HERE BUDDY OL PAL OL JIMBO OL HUNKY DOREY YESSIREE YEEHAW

Brad was super helpful with a problem I had through the webpage. Made it super easy

Brad was really helpful during our rental process!

I love it

I needed to store my items for a few weeks between selling my house and buying a condo. Reserving a Public Storage unit online was fast and easy. No gimmicks, just straight forward info and discounts. Great service (& safe/social distanced) when in person at the complex thanks to Brad & Phillip. Unit was easy to access (personal gate codes!) and unit itself was clean and in good condition, with a light. I called to give my notice to vacate and Brad answered my questions easily and I received my info email within minutes of our phone call. 10/10 would recommend and reuse this location if I need storage again in the future. Keep up the great work guys!

This review is specifically to give praise to Brad, the property manager. Super easy to work with, went out of the way to make sure I was getting what I wanted and was very transparent about everything. Made it very easy to check out as well. Great customer service in all areas.

I have been renting from the Reinli location for a couple of years. The staff has always been extremely helpful and professional. They even suggested moving to a smaller unit to save money.

Brad was extremely helpful in finding us exactly the type of unit we needed! He was patient and friendly with us! Thank you Brad!

I rent 2 24 hour access units, and have nothing but good things to report thus far during my 3 or 4 month usage of the facility. The 25 hour access units are indeed nestled away towards the back end of the neighboring parking area, but that just provides a bit of privacy and the fact that the units are directly across from several businesses adds a bit of security, since there's cameras etc. I appreciate the clean, neat and efficient use of space in the units. Highly recommended, especially when signing up and taking advantage of the monthly special pricing!

David and Brad are great to work with, knowledgeable, prompt and always willing to help. However, Public Storage will increase your fees significantly every 6 months. If you plan on renting long term, look at local options.

I saw to many rat dropping while walking down the hall.

Great!

Incredible customer service, Deborah! Thank you

Location is good- easy to get in and out of the facility. Staff is awesome- Brad made sure I was taken care of and it didn't go unnoticed. Will store here again for sure.

The staff here is incredibly helpful. Their main concern seems to be getting you the best deal possible for what you need. Perfect storage, especially if you are a college student who just needs it for a month or so.

David was very helpful in getting me the best unit for my needs. He was friendly, knowledgeable!

Great rental experience, very friendly and helpful. If something goes wrong with your reservation they're very friendly and willing to help out. Thanks David!

I've been renting space at the Reinli location for a couple of years now. David and Brad are both friendly and knowledgeable, and helpful if I have any concerns. A+

Excellent customer service thank you

If I could give them 6 stars I would, David is a customer service professional. If you got stuff, come put it here, they’ll take care of ya

Dave was GREAT

Toad Was Amazing And A Big Help.!

Great customer service. Always a pleasure.

Brad was very helpful and I got a great deal on a unit!

The Manager David was most helping me get a storage for my daughter with lots of information. I was very pleased

These people are very helpful and extremely understandable. Brad and David are like family and are always able to make my storage here at this place like actually being at my safest. Thanks to everyone. This place roks. Above all, these people here are very familiar with all areas and completely go above and beyond. Be sure to recognize their devotion and hard work.

Thanks to David for the great service. He was able to help me right away and Answered all my questions

I had a great overall experience renting a unit here. Brad & David are both super helpful and responsive. Easy access to units and everything is very clean and well maintained, highly recommend. Thanks!

David is the best, he really gave me a clear understanding of what I was paying for and how everything worked around the place

Well if I needed a store did not eat at least I know that someone constantly checks on the storage but that's not the case still a good company though...

David was great and professional. He took me quickly through the process but made sure I had all the information at each step.

Awesome service. Quick and easy. Thank you David

Brad and David are both great to work with!

Brad was informative

Great service..very friendly and great hospitality

Rat droppings

David and Brad are amazing, it was pretty good service and quick! 🙌

Brad was incredibly helpful and went out of his way to make sure we were happy with our unit and got the best rate available.

Brad was very welcoming and straight to the point. I would highly recommend this place for your storage needs.

Brad and David are probably some of the most helpful guys public storage employs. They were very knowledgeable in what they had been helping me out on, while offering suggestions and ideas without my having to ask them! Thank you guys!

Very helpful and informative

Move-in was stress-free! David was great, informative, and friendly. Definitely recommend this spot.

Brad and David are exter nice and helpful. They have been great for us.

Dave is really great. He has helped us out, and been extremely nice. They work hard to make our experience great

Easy to set up, and the staff were very helpful with answering all of our questions about the place. They could not have made things any easier, or the decision to use public storage compared to the many other options.

Super knowledgeable and helpful staff and really reasonable rates! Brad and David were great. Highly recommend.

Brad and David were awesome! Simple fast and the facility is clean :)

David was super helpful and went over everything in detail!

David is awesome!

Great manager Brad/David. Helpful. Good location

David was Rad! David said it’s perfect for body storage!!!

That was good and quick Jordan and David help me out nicely

David was super nice! He was very thorough, went over every option, and very helpful. Thanks, David!

The manager - David - has always been very kind and helpful.

Brad and David were very courteous and personable!! Great Service!

David was awesome!

Davis is super friendly and nice. He was quick and efficient.

I needed to move all of my things out of an apartment very last minute, and within 2 days. Public storage has been very helpful and pleasant. Getting a unit has been simple, and the easier part of this whole scenario.

I love David he was awesome an explain to me the details of my storage great guy keep up the good work

Nita was super helpful!

David was great help! He was able to get set up on short notice.

Thanks David you are the best and thanks for the great service 👍!

David from this location was very helpful and patient

David and the rest of the staff were very helpful! They made sure to follow thru on a commitment even though it was against normal policy, which really helped us out (since we didn't have to change our move out plans!)

David and Brad are exceptional employees. Thanks guys for the help.

David and Brad were so very helpful and efficient. Getting my belongings safe and stored was so easy! Thank you !

They suck

Brad, David & Jordan were fantastic in helping our first storage unit rental run smoothly. They made the process as easy as possible for a newbie. Can’t go wrong with Public Storage :)

David was helpful and respectful. Overall it was an easy process

David & Jordan were very helpful!

The employees here were very helpful and informative.

Great service

Very helpful!

I stopped by this location to rent a small inside unit, which I assumed (my fault) was climate-controlled. The gentleman working (David) was extremely helpful and found me a climate-controlled unit in the size I needed (and actually at an online discount) within a couple miles as the Public Storage facilities are all Corporate stores and therefore, linked. I would absolutely recommend this location as well as Public Storage overall. You rarely find a company dedicated to Customer Service these days, and I am happy to say I found one in Public Storage!

David was knowledgeable and pleasant. I have been a customer several times, and highly recommend the space and his services.

Sean was very helpful! Great explanation and good customer service.

David was very helpful- super efficient, knowledgeable, and gave great advice!

The process was very smooth and the clerk,was David, very sociable and able to answer any questions

Very helpful.

Great service david was very helpful.

Not from Austin originally. When we were looking for a unit and Leticia was very helpful. She made it convenient for us. Very friendly and had a beautiful attitude. She was very informative about our unit.

Great- easy check in process. Lane was very helpful in getting me set up. Highly recommend!

David is AWESOME!!!! So glad to have this space, fast,convenient, friendly & a great place!!!

David made the rental process painless and easy. Very quick and super detailed. Extremely happy to be renting from this Public Storage location!

Leticia she was really great help she helped us get in fast and a cheap storage unit

I had a good costumer service from leticia highly recommend her service

David was very helpful and explain the rental process thoroughly. Thanks a bunch David!

David was excellent great service!

Very friendly customer service. Recommend

David helped me get the right space. Nice facility.

Pricing too high

Quick and convenient. I’ve used this public storage for a couple of years and I love being able to drive right up to my storage unit.

Hello My Name Is Fernando Rocha I Like To Atmosphere I Go To Because Public Storage Is An Idea Place To Have Your Stored Items At Because You Can Get To Alot Of Convinence Going To The Stores Like 7-11 There Are Resturants Other Convinience Stores You Got The I-HOP TRES AMIGOS Resterants You Have There Different Motels You Can Stay At The Panda Express Chinese Resterant You Have The Greyhound Bus Station It Is All Of Those Places Are At Your Convinience Public Storage Is A Clean Place To Hold Your Items At I'am Going To Let Everyone I Know About This Place And The Friendlyness In All These People They Let You Know Everything About Your Items Their Is Security The Lighting I Feel Safe That All My Belongings Are Secured I Can Sleep Conforably We Need To Let Everyone Know About Public Storage Thank You For Letting Me Tell You All About The Security Your Business Brings Us All I Rate Public Storage A 10 Star The Integrity And The Security This Place Has Will Always Be A Plus .

David was so supremely helpful and made me laugh the whole way through. You can tell this guy is a band leader because his golden voice just slides right through the terms and conditions. It is clean convenient and well laid out. Kudos!!

Excellent management easonable price

Have been a lifesaver for years.

David was absolutely wonderful to work with. He is extreamly knowledgeable and has a genuine interest in who he helping. I felt I was being given accurate and truthful information, that’s the most importantly thing to me. The property was kept nicely clean from my brief walk around.

Very fair

Great customer service for example eye contact, talking to and not at the customer and service with a smile. Thank you David (property manager)

Nice staff, fair prices, but not 24/7. I understood it was for security reasons, however, quite inconvenient to those needing late night or early morning access.

Nice friendly like the location and service

Thanks David, the rental process was quick and easy and Facilities are clean.

Unsafe, the gate was left open when I went to retrieve my things.

I have had a storage unit at this location for about 4 months now, and I regret it. David, the manager, was incredibly rude to me and my son from the get go, and we had trouble communicating with him. I called the office 3 or 4 times and no one answered the phone. Then, I came into the building a few days ago and there was some kind of sticky dark liquid all over the elevator and on the floor! Disgusting! I complained about this and was met with complete indifference. Absolutely atrocious customer service from David.

Convenient location, hospitable check in.

Great, friendly and fast Thanks to David

Rented a storage room with the this storage about a year ago and had nothing but problems. David the property manager never answers the phone and after driving 2 hours to collect my things realized I had forgotten my ID and was told to drive back home to get it! When I called Their corporate office I was told that it is up to the property manager to accept a picture of my ID on my phone he responded by stating that they were long to us! I will never rent from them again and will be sure to tell everyone I know and anyone who asks not to go there David definitely benefit from some customer service classes!

David was really helpful and made renting simple, would definitely use again

David was great with helping me get a unit -- he helped make the process very clear, quick and easy, and I felt I was genuinely taken care of. Thanks :)

David was very helpful. He should me the storage and helped me threw the process quickly. Got to details about storage which was helpful.

Came here and was given speedy, polite service and David went above and beyond to make sure my experience was positive. Great location!

Great experience. David made it a very fast and easy process! Highly recommend. Ask for David!!

Excellent service, easy rental and very cost efficient!

Excellent location, helpful staff, clean well run storage facility.

Great service! David was really helpful and explained everything clearly and in a professional manner. Great location with clean units.

Christian and david were awesome and very helpful! Delightful and very informative! Great service and efficient

Great experience. David was very helpful.

Clean unit easy to get to from home and good on location service. Look forward to business in the future.

David was very informative he helped me with the whole process and I was in and out fast!

David was awesome, very friendly and make the whole experience easy and nice. He explain everything and answer all the questions I hade. The units are good and clean.

Scott was probably the most cheerful guy I’ve met in a log time! never had such a nice time renting a storage unit!

David was awesome help! Everything done within minutes.

Love it. Clean and easy.

Good location.

David was more than helpful

David was incredibly helpful and got me all set up in a professional and timely manner. Glad to be using this facility!

Leticia and David were the most amazing people I have dealt with all day. Not only did they help me get the best storage unit for what I needed but they also put a smile on my face because they were so friendly and knowledgeable about what I really needed. I would have paid for a huge unit that was unnecessary and expensive if they wouldn’t have helped me. Thank you!!!

Easy to work with, good people. Never had a problem for the year I used them.

David was very helpful and easy explanation of storage fees and facility. Clean and easy access.

David was awesome. Extremely Helpful.

Great staff, clean units and reasonable rates.

Blowed!

Staff is very friendly David is amazing

Very clean and no matter what floor you're on its very easy to get to

Is this Public Storage PSI #28224?

I rented a unit here from an employee named David, who surprised me with his ability to be professional and cheerful - actually brightened up my day! Staff was friendly, efficient and I feel very secure leaving my things here. The location on Renli is super clean, easy to get in and out of and is clearly a well managed storage facility. 5 Stars!

David was awesome and helpful.. He was the best... I will refer people..

My son works there

Very nice and clean

Workers are nice. David specifically is very nice and helpful. Rates are a little high, but overall good experience.

Came in for a storage unit and Philessia was very helpful in locating a unit within my budget. This location is great, but found unit @ sister property with great rates.

David was very friendly and helpful.

David, was extremely helpful and provided great service.

Because David was very polite and thorough.

Okay until your late. They lock you out fast and go to auction quick.

Landri is always super nice when I come in and is more than happy to help me if I need anything!

Nice and friendly facility thanks landry will refer your location to anyone

Very professional

Landri was very helpful..she was very nice and gave easy instructions..

I have been at this location for over a year and Landri has been great. Not only did she help me get a better rate but she is always willing to help and answer all my questions thank you Landri

Nice location Landri was very helpful and nice even got me a better deal than I was told 10stars for you Landri

This location is a nice facility that is clean. The staff seemed more then friendly. unfortunately I am left with a bitter taste in my mouth from my experience. After calling around I found the best storage deal in Austin was this location. they offered half price for each and every month if I come sign up. This puts the price about even with the rest of the world other then Austin. I came in to look at the units and sign up but being tight on money I was not 100 percent sure i was going to go that route. I was prepared to commit then and there. I was promised If I left without taking the unit I would have 6 days to get the same rate and I would be called by their staff before my opportunity was gone. I waited but never received a call. a few months later I tracked down their number and explained my situation. I was told that they for sure called me and that they would no longer honor the rate originally promised. I'm not sure when and where things changed in America but the days of the customer is always right are long gone. Big business says, "Eat it and like it. We own it all and you have no choice but to deal with it." I'm sorry but I'm just not a fan!

Landri was great thanks landri

Kellie Callahan has excellent customer service and knows what she talking about.

Judy & Kellie or both kind & super funny 😂

Jenny was soo awesome and she helped me save money thanks jenny

Blade was very helpful

Go to a different company for storage! I only needed 1 extra day to move out, and they told me I would have to pay for a full month. Would not work with me at all. Not even pro rate for one day. They don't care that I had to coordinate moving, just want to charge you as much as possible before you leave.

I had a great experience with this Public Storage facility. Kellie really made the process easy for me and was a pleasure to work with. I definitely would recommend this facility to others

Kellie was super nice and made the process easy and painless.

This was the first time going to Public Storage and I have to say the experience was pleasant. We were helped by Blade he was very informative and helpful. He made sure that we understood everything and was very courteous. Thank you Blade we really appreciate it.

I've used this Public Storage location twice (once as overflow storage when I moved into an extremely small apartment for a year, and now for a couple of months while I'm between moves), and have had a great experience both times. It's a convenient location for me, tucked away right off of busier streets, and it seems to be more affordable than comparable storage facilities. During our check-in last December, Philessia was extremely helpful in making us more comfortable with our move. She was honest about how much space we needed, and after thinking about it for an hour, we drove back and she took the time to switch our contract to a bigger unit (even though she was long overdue for her lunch break). Good thing we did, because it turns out that our stuff barely fits in the new space as it is :) She also offered up some good advice to avoid common mistakes, like how to wrap our delicate furniture to protect it during the move and watching the movers to make sure they didn't take longer than they needed so they could charge an extra hour. Somehow, you don't really expect people to remember your name after they help so many customers per week, but she remembered our names the next day when we were moving in - we really appreciated that!

On 1-27-2016 I was informed that my unit was broken into and items may have been stolen/damaged.

After months of storing with uhaul I had a high price increase not only was public storage offering a great half price deal but landr was amazing representative for the company most definitely five star service landri ! Thanks again you deserve this review

Landry was awesome!

Man you wouldn't believe how Philessia helped me relieve a lot of stress after the dramatic confrontation I had with my sister over sharing a storage. I was able to recover my property as well as get a deal on my own storage with money to spare. I've rented here before and if I ever needed to rent somewhere it would be at this same location. Thank you so much phelissa again for a life changing experience.

I was in this location over the weekend to visit the property, and inquired about available units. Philessia was the manager on duty and she did an outstanding job helping me to accomplish my goals. The property and office were very welcoming as was the manager. Thank you for top notch service!!!

I was rented a upstairs unit and upon time to move we found that the dolly advertised for onsite moving didn't exist. Only excuses!!!

Went to rent a storage met with kellie and they were awesome thanks girls

I'll never go here again. They changed the gate code on me AFTER I payed my monthly bill. There is NEVER anyone in the office. I tried paying my bill online and the website wouldn't let me log into my account, when I requested a password change they said they sent it to my email, I never got it even after 5 times I requested new info. I had to pay over the phone where they charge you $10 extra to pay by phone. It's ridiculous. Worst service I've ever experienced. Public Storage lost a customer.

my experience was great!!!!!!she offred me a great unit she was very friendly and helpful this was definately the right choice!!!!!!!!they are awesome!!!!!!!

Great service with a outstanding personnel.

came into rent a unit met with landri and marjorie they gave great customer seevice and nice clean enviroment well taken care of ! thanks landriand marjorie

excellent service with landri and Marjorie transfer was as easy as can be they helped me with a cheaper rate love this storage

I found the employees at this location very sincere. I was so glad Marjorie called me and helped me check out near the end of my lease, I nearly forgot after moving apartments. She was very friendly when I thought I was going to be overcharged, she resolved the issue and was genuinely helpful. Overall I had a great experience at this location. There aren't any hidden fees or gimmicks, and if you're late to move out it's all pro-rated so you're not locked in for another month. A+

I messed up and thought I was reserving a climate-controlled unit, but I was not. Landri and Marjorie helped me search all over Austin to find a climate-controlled unit that was right for me.

This place was terrible. Elia, the woman behind the desk, did not know what she was doing and did not hold my reservation. I then experienced horrible customer service when I arrived in person to try to rectify the situation (a business week is 7 days to them), and the fatso in charge was very condescending and patronizing. All they are interested in is getting you in the door to try to sell you a larger unit.

This location is awesome. Landri has the best Customer Service skills I've seen since beginning my search for a storage facility. Previously stopped at the Uhaul facility a few blocks away and the staff member on duty was non engaging, slightly rude and not very willing to earn my business. So glad I did a little further searching and found this location. Excellent staff, awesome customer service and great location.

Nathan its been a really nice person as well as the service I have got

Was In need of a space for my son Landri made things simple and fast thanks landri

A year ago I was a nervous reck looking for a place to keep my sons stuff ,this had to be the smoothest ride by far I have been storing with public storage for the past 3 summers and landri was amazing thanks landri another year

something came up and I needed a storage Abril from somewhere else found me a location with Landri and boy was she right Landri is very nice and friendly if you need help come see Landri !!

Nathan was wonderful!

We were stuck in a bind and Nathan thought up solutions and saved our day, our money and my vacation. Nathan is a prince!!

Nathan was awesome! Very patient and helpful

Nathan has excellent customer service and seems to know what hes talking about. I would recommend him to anyone.

Landri gave me the BEST public storage experience Ive ever had. Storing items are normally a tempoary thing, but if or when i do store items again public storage will be the place for my things. Thanks Landri.

Planning a big move in a couple of weeks and i Came to inquire on boxes and packaging supplies, the representative there greeted me while in the process of helping another customer. After waiting a few minutes i was helped by landri, she offered to assist me and was very helpful and patient in assisting me. She walked me through diffrent savings that public storage offers on supplies i was impressed at the fact that she did all she could. wasnt sure on where id be storing but with the way i was treated not being an actual customer ill be sure to look into storing with public storage in a few weeks.

Excellent customer service!! Nathan went above and beyond. As the first face in what was a new city for me he made the process smooth and easy. I can't thank him enough. The facility was clean and had every thing necessary for me to move my things into my unit.

Moved to Austin from Louisville, KY. This place hooked me up with a storage unit in 15 min and the manager on duty, Nathan, even gave me advice on Austin living. Great staff and very clean! Would recommend to any of my friends.

Morgan could write the book on customer service! I had a challenging request that involved unloading a large storage container. Morgan called multiple sites until she found one that could accommodate my needs. Her kindness and knowledge has helped to remove much stress from my move. Many thanks, Morgan!

Love Morgan!!!!

Morgan was extremely helpful. She waited for us and we got there last minute and got us the space. Thank you so much!!!

I initially called the 800 number, for assistance determining what size unit I would need. I provided a box count, with dimensions of the boxes, and the PS team member did the math. She was right on -- a 5x5 unit was all I needed--and that saved me a lot of $$. At the Reinli location, Morgan is just fantastic. Always helpful, great with follow-up. When I thought I might need a larger unit, she held one on reserve for me. Couldn't ask for any better help. One recommendation for the complex--wedges to prop open the external doors would be helpful. Trying to hold the door open, push the dolly and not lose any boxes is a bit of a trick.

Jessica and robin were AWESOME!!!!!!!!!!!

Great experience...Jessica was great. Thanks

Needed an enclosed vehicle storage unit on short notice. Online search for locations and reservation process was fabulous. Adam called me within 10 minutes to confirm the details and arrange for when I would come to the property. Onsite process was smooth and easy and he was super helpful with items needed, lock (I needed one), contract provisions, etc. The only thing that isn't perfect is the automatic gate access hours - wish I could enter later (11pm or midnight instead of 9pm).

JESSICA IS GREAT ! GREAT CUSTOMER SERVICE

Came in for boxes and Jessica was very helpful.

I came in for some info regarding a storage facility and Jessica was a fantastic help!!! She got me taken care of quickly and efficiently!!! Good job Jessica!!

Came in inquiring info on a unit and spoke with Jessica. She was so helpful and friendly I had to rent a unit. If you are looking for a storage facility, knowledgeable and friendly help, come see Jessica.

After having several "difficult" experiences with other public storage locations, I spoke with Jessica and she was very informative and professional and was able to make sure my store needs were met to my satisfaction. Make sure you ask for Jessica!

Jessica was able to locate the perfect size unit to fit my personal belongings at a great rate.

NICE. EASY. DO IT

Fantastic experience

Adam was quick and thorough. Thank you.

Jessica is real good keeps me up to date and informed

Thanks for the great service Jessica is great and I love the service

Jessica was great in my time of need

Adam has great customer services and he was very nice

Jessica was a great help to me

CJ was very helpful and thorough. Unit is fine and the beginning process was easy and quick.

Super nice and clean building

Not a safe place. You will find the gate left open very often, so anyone can go in and out without security code. The door of your storage room is just a creepy wood door and one can easily see what you store inside your storage through the WIDE crack between the door and the frame. No security camera on site. No go if you want to keep your stuff SAFE.