Lauren was very friendly and helpful.
Had an issue to overcome and it was made less complicated and solved in no time with great customer service. Thank you, Jenne, for the positive attitude during a stressful situation. Will definitely recommend to others.
I had a pleasant Visit due to Lauren the front desk she provided everything I needed plus went over and beyond. I would highly recommend coming here and doing business with them
Very helpful staff and a clean organized appearance helped us decide on this location for our stage unit. Thank you Jenne for all the great help to a stressful situation it really makes a difference.
When my old storage facility doubled my rent I was in a position where I had to move with only 3 weeks notice. A large task considering I have mobility problems.
When I got to public storage on South 1st Lauren and Jenne when out of their way to accommodate my disabilities and to make sure I had everything I needed. They are great.
When I opened my storage unit I was equally impressed at the cleanliness of the unit.
There were no cobwhips no dead bugs no ants and no sign of rodent activity. It even looked like it had been wiped down because there was very little dust.
In every way five stars for sure and 10 stars if I could.
Thank you Lauren thank you Jenne
Convenient location close to home
Easy in and out, clean facility, and checkout was extremely quick.
I want to shout out Jenne for providing top tier customer service. Thank you Jenne for being patient with us and answering all of our questions!!!
Thanks Jenny and Lauren for keeping the place secure and clean.
Very good service, would recommend. Thank you to Jenny and Lauren for the great help.
Jenne was a great help with all our needs
Would definately recommend going to this facility, it was clean and looked like a safe place to store. The manager Jenne was a great help to us ready to find the answers for us and best price even if not at her location. Will use them again in the future for storage.
Had a great experience here last week. Jenne was incredibly helpful, guiding me through all the options and helping me find the perfect unit. The facility is clean and secure, but Jenne’s excellent service really stood out. Highly recommend!
Fast, friendly service the lady jenne was awesome. I would most definitely recommend to friends and family...
Great service was able to help me transfer to one storage unit to the other with no difficulties. Specifically Lauren was so helpful and was able to answer all my questions promptly and swift she went way above.
Just wanna do a shout out to Lauren … she is always so kind and helpful and always has a smile and has known the answers to all of my questions and if she didn’t know she finds the answer and calls me back. I would highly recommend storing at this facility! Thanx Lauren !
Have had a great experience renting here for years. Always have a friendly welcome from the long time property manager, Lauren. Love this place!
New to storage life. This place was great friendly and helpful staff willing to help with all my questions and concerns. I will definitely be storing with them in the future when I need a safe place for my items. Lauren and Jenny are the ones to ask for to get great customer service.
Wow, Lauren was a pleasure to work with and was very helpful! It’s great to have a face to the facility!
great experience. i had so many questions and the manager Jenne was really informative, friendly and helpful.
Jenny was a great help to us
Excelente Servicio y amabilidad por parte del personal . En especial por la señora Lauren y yenni que me atendieron muy amablemente . Gracias
**⭐⭐⭐⭐⭐**
I recently used the public storage service at South First and Prince Valiant, and I couldn't be happier with the experience. Lauren provided outstanding customer service, going above and beyond to ensure all my needs were met. Her friendly demeanor, helpful attitude, and thorough knowledge made the entire process smooth and hassle-free. Thank you, Lauren, for your exceptional service and for making this such a positive experience!
This is first time getting storage, and I enjoyed it. Jenne was helpful and kind, she made the process easy for me! Definitely 5/5
The place is so clean and quiet and management and staff are so nice and helpful. Great place id definitely refer anyone
Happily renting here and I highly recommend this location
stored stuff here for years and the staff was always very helpful and friendly!
Customer service is spot on.
Priscilla is very nice & helpful 😊
Shanna and Olivia helped me download the public storage app. They have been a Godsend.
Priscilla Was very helpful
Shanna made the experience easy and nice.
Lauren was the best for going out of her way to help me get the PS App and the autopay and everything
Help me with get my unit fast the lady at the front was very nice this will be our second time renting from them highly recommend you to rent from here Thanks again Public Storage
Wonderful place!! Love Austin location!! Priscilla performed well!!
Lauren is always helpful and completely outgoing to help me in any way shape or form I needed when it come from my storage door being messed up to helping me get my account fixed
Super nice and very helpful ❤️
Whatever you do , stay far away from this storage facility!! They don't care about you or your goods. And the worst thing is that it is way over priced. I had rented the same unit ,a 10' x 10', for almost 10 yrs. You would think they'd give their long time residents a break a time or two. No way ! New residents get all the great deals in cheap rent. And no breaks for their loyal tenants. He'll no ! They wanted to raise my rent drastically $75 . They wanted $275.00 for the same 10'x10' I was already renting. A COMPLETE HIGHWAY ROBBERY !! This facility has never been safe. Homeless people stay overnight in some units. So always shady characters around. I've finally had enough !! I tried to pay a pro rate when moving out before leaving , and they said I had to pay the whole month's rent. All of a sudden I could not pro rate anymore. When before it was ok . Honestly this place will milk you to try and make their high vacancy money back. YOU'VE BEEN WARNED !! Public storage should be at the bottom of the list of storage facilities. I now have a 10' x 20' at Life Storage for $100 / mth. Way happier now. 👍
this is a clean and safe place to keep your stuff. the manager Lauren text me and asked if i new my lock was off ( i forgot to put them back on(. so she secued it for me until i could return and put my locks back on. Lauren is one of the nicest and most helpful people i have ever met.. Highly recomend this place
Clean and as expected
Well attended also..
The only thing is that the gate closes at 9 PM and you can’t get in there until 6 AM
The worker always has her cars parked by the gate, making entry and exit very difficult.
Just want to say Lauren has always been great to work with and has always made sure that I was satisfied with my storage needs. customer service always is amazing and I would definitely recommend this facility I never had any issues of any kind. Thanks Lauren 👊 😊
Great super service always here at this public storage. Lauren is amazing and goes above and beyond and has the compassion everyone in this world should have. I've been using this storage for 5 years off and on. And one of the reasons is the service that provided by Lauren. In my honest statement public storage should be giving her a big raise. If it wasn't for her customer service for so long at that too, who knows if this location would still be up. Thank you Lauren for always being your best and doing your best to fix anything that comes up. I put 5 stars but you deserve double that. Corporate this woman keeps this location going so appreciate it and give her a raise. The LORD and I KNOW she well deserves it and its past due.. 10 ⭐'s !!!
Lauren has made my time utilizing storage a pleasant one with her great customer service and open communication. I have used other storages and this one is the best. Just want to make sure to say thank you to Lauren: Thank you for taking your time and going over my options to keep my rental going smooth.
Lauren was an excellent help today! Nèw her business up and down!
Property manager Lauren kimple is always efficient and professional. I've been dealing with her for several years. She is awesome and always helpful.
Amazing service from Lauren— she works with people and is flexible! I recommend!!
Thx again Lauren! Couple from late today.
Lauren - Great Customer Service. Keep up the great job
Lauren has been excellent representing Public Storage. She’s helpful & thoughtful, deserves 10 stars
Very clean, very easy to rent or change rentals. Lauren is immensely helpful and very pleasant.
Susan was so so helpful with any and all questions/requests I had and was so sweet during the whole process. It’s always so nice to be met with such a lovely personality in customer service. Thank you so much Susan!!💖
Tarah and Shanna were absolutely great! They helped me with the entire process, thank yall so much!
Very convenient storage for us. I even needed help moving a couch and the staff member, Lauren assisted me. I rate 5 star for friendly staff, good pricing, and gets the job done
Clean storage, staff is knowledgeable about the business and has excellent customer service skills. Staff is kind and very pleasant to do business with! My leg was hurting while waiting for my paperwork to be completed and a very kind lady brought me a chair to sit down while she finish my paperwork. You won't be disappointed!
I am so glad I went with this location. Management here is top-tier. The best you'll find anywhere. They are friendly, helpful, and respectful. They also seem to keep a real good eye on the place. And it's well maintained; I've seen repair people actively changing fixtures etc., and they even put some fresh paint on the other day! So if you're wondering where to put your stuff, look no further. This is it.
Renting our space was fast and easy. The manager on site was very professional, personable, and extremely helpful. She made renting and moving into our storage go as smoothly and easily as possible (when usually these things are a major hassle and leave you with nothing but a huge headache...) Renting here was the exact opposite!! I personally couldnt be happier with my choice. Hands down, I recommend getting your storage here over any other place I've ever rented a space. It has never been easier!! The rates were very reasonable and competitive for the area and there were even tons of super inexpensive move in deals online (I got mine for just $1, yes, you read that right, only ONE DOLLAR for the first month!!) It's location is convenient to anywhere in Austin, its spotlessly clean, and its super secure. The grounds are very well kept with no janky broken doors, tons of trash blowing around, stacks of old furniture by the dumpsters or repairs needing to be made but left unattended to (like all those "other" storage facilites have.) The Manager, Lauren, will do everything possible to ensure your needs are met, from calling to welcome you and confirm your space and move in date/time as soon as you make your reservation online to making sure your unit is going to be size appropriate for your belongings. She goes above and beyond to complete your rental experience with 1000% satisfaction. If there were 10 stars, she would deserve them all. This place gets an 🅰️➕️➕️➕️ in my book and the staff gets *️⃣*️⃣*️⃣*️⃣*️⃣*️⃣*️⃣*️⃣*️⃣*️⃣ 10 Stars!!
I HIGHLY RECOMMEND Public Storage on S 1st St.!! You'll be SO glad you got your storage here, as I am!! 👍👍👍
Senorita Tarah is always so helpful! She's very attentive, always greets me by name and with a smile. I added a second storage unit today at this location, Tarah made the process quick and painless. I will continue to business with her and Public storage. Her Customer service is unmatched! Thank you
did everything online when I showed up keys were in the unit everything was ready to go loved it
I don’t often leave reviews but Lauren went above and beyond what anyone would expect.
I came in thinking I might cancel my reservation and go with another storage company, but Lauren changed my mind. She actually recommended another Public Storage (same company) location which was better suites for my needs and closer to me.
Honestly whoever is in charge should give her a raise.
Tarah and Lauren are wonderful staff members who are extraordinarily helpful. They always have a great attitude and willing to address all needs and concerns expediently. Very communicative and pleasant to work with. Love these gals.
Lauren , is a great person very focused on customer service.
Very professional and well mannered
Friendly and helpful on customer needs.
Lauren great help awsome experience
Lauren at the William Cannon and South first location was super friendly and very helpful, the location is very neat and orderly . The best easiest storage experience I've ever had!!!!
Lauren was very helpful and great customer service very professional and informative
Lauren was very nice and knowledgeable of this facility and I appreciate her help!!
Great assistance from Lauren! The process of setting up my unit was quick and easy.
Awesome service thanks Lauren great help
It's the little things that really make customer service great. Tarah does an exceptional job of connecting with people and doing anything within reach to get you set or get any problem solved. She's so friendly and you feel as though she's going to do anything possible to help you. I hope you know you really made our day today!! Thank you for your kindness and helpfulness, Tarah!!
Lauren and Tarah are great
Great people. Very helpful. Great prices. Super clean. Highly recommend.
Then employee that takes the cake is Tarah!!! She has amazing customer service skills and was very helpful in my rental. I highly recommend working with her.
Lauren is the best. I had some trouble with my moving company and had to cancel and make new reservations at their request. Lauren was very understanding and helped me sort things out when I was in tears from this other moving company who was treating me poorly. She was professional, patient and so kind to me. I even gave her a hug to thank her and want to bring her flowers or something. She's amazing and I couldn't recommend this storage location more. Thankful to store my things here. I feel safe and secure and great customer service. Thank you!
Great fast and friendly customer service Lauren helped me get a unit I cannot recommend this location enough 👍
Lauren is great! Very helpful and wonderful at this location. Highly recommend storing here!
Very professionally run and Lauren was very helpful in setting up the storage unit!
Was very nice and working every time I came across the storage facility and customer service amazing!!!
Lauren she is very nice and friendly...
Always very helpful and have definitely gone above and beyond. Thank you Lauren!!
GreatCustomer Service! Thanks Lauren for All your help. You were Tremendous!
This place is the best storage facility I've been to the staff is very helpful especially the young lady named Lauren she has been exceeded the meaning of good service
Shai helped me change storage units today and was super helpful and kind. Amazing customer service 😊 thanks shai!!
I have been renting here for little over a year and could not have had a better experience renting a storage unit. Dawn and Lauren have always been professional, helpful, and attentive. I feel safe here. I know my stuff is safe here. Keep it up Ladies!
Lauren and Dawn are did a great job in assisting me 👍
Dawn and Lauren are awesome
Good service. Lauren was very kind and helpful.
Great Security and Lauren is the best!
Lauren gives the best customer service she is so helpful please don't ever lose her. Please keep her here with public storage and it's true please keep you here don't ever let you go don't you go
I have a storage at another location and no one is ever there. I came to the south 1st location and the lady helped me immediately and met me at my storage to help me. She also answered my questions and helped me with getting a new lock on my storage. I may end up changing my storage location just for that service I received.
Lauren and Dawn were both so awesome they were so welcoming. Awsome place to store things.
Lauren was so easy to work with. The facility is clean and the people are wonderful.
Dawn was such a great help! We really appreciated her customer service.
WONDERFUL!!!!!!LAUREN WENT ABOVE AND BEYOND ! AWESONE SERVICE
I've been renting out from public storage on south first street for two years now. And they are amazing. Great price and Lauren is awesome and super sweet. Very happy customer
Lauren was very helpful and professional, very friendly.
So I was sent here with an amazing deal after getting some things mixed up with a different unit. Lauren was very sweet and patient with all my questions. This is an outside storage unit so be mindful!
I had a unit at the 7200 S. 1st location for years.
Lauren was great to deal with, she made everything as easy as it could be.
I was able to move in to a larger space, and now have room for all my stuff, if it wasn't for that I would still have a unit here.
Like always. You get a bigger place you end up with more stuff. If ever I need a storage unit I will be back.
Lauren is such an amazing person who made our experience with public storage extraordinary. She is always helpful, understanding, and insightful. I have had 5 separate units in this location over the years. I continue to return to this location because of her winsome personality and her ability to always meet my needs. I highly recommend this public storage facility and location; Lauren is an amazing manager
Lauren the curator of the property was very helpful to me. I had some questions about my unit and what I needed to do if I needed to discard some items I didn’t need anymore. She answered all my questions and even assisted me. I’ve always loved this unit because it’s well maintained and I feel like my property is well taken care of. If you are looking for a good storage space look no further than here and make sure to ask for Lauren.
Great facility, I've had a unit here for about a couple years now and Lauren the office manager has always been very helpful and friendly, takes good care of the facility and grounds as well as keeping a good eye on everything so I've always felt very secure with having everything stored here. Highly recommended, much better and safer than any other storage facility I've used. I work out of my storage (sort of a makeshift shop) so I've had a few over the years. This Public Storage is by far the best one yet.
Great customer service!!!! Thank you guys for being so helpful and kind!
Lauren was amazing! She was very friendly and helpful! My things were exactly as I had left them in the unit I rented, pricing was very decent compared to others in the area! I will rent here again if the need arises! Thank you Lauren for being so awesome!
Rented out a unit for couple of years from this property, I must say - I had a outstanding customer experience. Lauren is simply AMAZING ! She goes out of the way to help you and she makes sure you are satisfied.
I had two moving seperate moving services bail out on me in the last min and Lauren was kind enough to offer me help to move a couch. In another incident - A customer in front of me knew only Spanish , Lauren was super kind to use Google Translate to help him out.
The property is clean and well maintained.
Lauren was amazing at getting me checked in and organized. She made the whole process super easy. Thank you!!
If I could give this place less than one star I would. Not well-maintained, rude staff. I had some things set out in front of my unit and stepped away for 10 minutes. The stuff disappeared, and some lady on a golf cart said she threw it away and didn’t apologize. The reason that this seems unlikely to me is because they were two boxes of actual garbage by my storage unit, and they had not been thrown away. I believe that my property was stolen at this location. Do not rent here. They just hiked up the price as well.
I have a unit here and really enjoy the safety and security of my things. Lauren lives on sight, which makes it easy to get any assistance if necessary. I highly recommend this storage facility!
-k317
Stephanie was great!!! Super fast getting everything done and even drove me to my unit. Super thankful she was there to help. Great place and exceptional service!!!!!
Okay here's the deal it's not a top of the line you all storage center but it is a gated non-climate control, with a slight rodent problem, storage place.in the pro colum, large units and lots of height. Decent over watch and security. Attentive management. Then the negative column slightly overpriced as they are priced for the size but comparable to a climate-controlled unit. The aforementioned or rodent problem. And a ventilation issue throughout where dust seems to settle everything as cars drive down a dirt road behind the property there's a slight gap between the roof and the beginning of it allows ventilation but also plenty of encroachment buy critters and dirt and obviously you cannot store certain things in a non climate control in Texas such as fireworks , ammunition, and propane tanks which were all in there. So maybe not the best oversight in enforcing there rules that could cause problems for neighbors or the entire business. All in all it served its purpose but I wouldn't put anything in there that's not well boxed up if you package it correctly it's actually a pretty good location easy to pull into and it's been there a while it needs some refurbishment but it's convenient. And that's all I'll say about that
So far so good. I did the contactless rental online. Everything was very clearly stated and easy to understand.
Adela is a great person for Public Storage🌠🌠🌠🌠🌠
Lauren and Adela helped me out alot with picking the best unit for my situation. I will recommend and definitely come back in the future. :)
Lauren is a very good sales person. Very polite