Public Storage Self-Storage Units at 7200 S 1st Street, Austin, TX

did everything online when I showed up keys were in the unit everything was ready to go loved it

I don’t often leave reviews but Lauren went above and beyond what anyone would expect. I came in thinking I might cancel my reservation and go with another storage company, but Lauren changed my mind. She actually recommended another Public Storage (same company) location which was better suites for my needs and closer to me. Honestly whoever is in charge should give her a raise.

Tarah and Lauren are wonderful staff members who are extraordinarily helpful. They always have a great attitude and willing to address all needs and concerns expediently. Very communicative and pleasant to work with. Love these gals.

Lauren , is a great person very focused on customer service. Very professional and well mannered Friendly and helpful on customer needs.

Lauren great help awsome experience

Lauren was very helpful and great customer service very professional and informative

Lauren at the William Cannon and South first location was super friendly and very helpful, the location is very neat and orderly . The best easiest storage experience I've ever had!!!!

Lauren was very nice and knowledgeable of this facility and I appreciate her help!!

Great assistance from Lauren! The process of setting up my unit was quick and easy.

Awesome service thanks Lauren great help

It's the little things that really make customer service great. Tarah does an exceptional job of connecting with people and doing anything within reach to get you set or get any problem solved. She's so friendly and you feel as though she's going to do anything possible to help you. I hope you know you really made our day today!! Thank you for your kindness and helpfulness, Tarah!!

Lauren and Tarah are great

Great people. Very helpful. Great prices. Super clean. Highly recommend.

Then employee that takes the cake is Tarah!!! She has amazing customer service skills and was very helpful in my rental. I highly recommend working with her.

Lauren is the best. I had some trouble with my moving company and had to cancel and make new reservations at their request. Lauren was very understanding and helped me sort things out when I was in tears from this other moving company who was treating me poorly. She was professional, patient and so kind to me. I even gave her a hug to thank her and want to bring her flowers or something. She's amazing and I couldn't recommend this storage location more. Thankful to store my things here. I feel safe and secure and great customer service. Thank you!

Great fast and friendly customer service Lauren helped me get a unit I cannot recommend this location enough 👍

Lauren is great! Very helpful and wonderful at this location. Highly recommend storing here!

Very professionally run and Lauren was very helpful in setting up the storage unit!

Was very nice and working every time I came across the storage facility and customer service amazing!!!

Lauren she is very nice and friendly...

Always very helpful and have definitely gone above and beyond. Thank you Lauren!!

GreatCustomer Service! Thanks Lauren for All your help. You were Tremendous!

This place is the best storage facility I've been to the staff is very helpful especially the young lady named Lauren she has been exceeded the meaning of good service

Shai helped me change storage units today and was super helpful and kind. Amazing customer service 😊 thanks shai!!

Lauren and Marie were very helpful ,and kind to me which made up my mind that is the place I want to do business with, Highly recommend this place.

Dawn and Lauren are awesome

Lauren and Dawn are did a great job in assisting me 👍

I have been renting here for little over a year and could not have had a better experience renting a storage unit. Dawn and Lauren have always been professional, helpful, and attentive. I feel safe here. I know my stuff is safe here. Keep it up Ladies!

Good service. Lauren was very kind and helpful.

Great Security and Lauren is the best!

Lauren gives the best customer service she is so helpful please don't ever lose her. Please keep her here with public storage and it's true please keep you here don't ever let you go don't you go

I have a storage at another location and no one is ever there. I came to the south 1st location and the lady helped me immediately and met me at my storage to help me. She also answered my questions and helped me with getting a new lock on my storage. I may end up changing my storage location just for that service I received.

Lauren and Dawn were both so awesome they were so welcoming. Awsome place to store things.

Lauren was so easy to work with. The facility is clean and the people are wonderful.

Dawn was such a great help! We really appreciated her customer service.

WONDERFUL!!!!!!LAUREN WENT ABOVE AND BEYOND ! AWESONE SERVICE

I've been renting out from public storage on south first street for two years now. And they are amazing. Great price and Lauren is awesome and super sweet. Very happy customer

Lauren was very helpful and professional, very friendly.

I had a unit at the 7200 S. 1st location for years. Lauren was great to deal with, she made everything as easy as it could be. I was able to move in to a larger space, and now have room for all my stuff, if it wasn't for that I would still have a unit here. Like always. You get a bigger place you end up with more stuff. If ever I need a storage unit I will be back.

So I was sent here with an amazing deal after getting some things mixed up with a different unit. Lauren was very sweet and patient with all my questions. This is an outside storage unit so be mindful!

Staff is very friendly.

Lauren is such an amazing person who made our experience with public storage extraordinary. She is always helpful, understanding, and insightful. I have had 5 separate units in this location over the years. I continue to return to this location because of her winsome personality and her ability to always meet my needs. I highly recommend this public storage facility and location; Lauren is an amazing manager

Lauren the curator of the property was very helpful to me. I had some questions about my unit and what I needed to do if I needed to discard some items I didn’t need anymore. She answered all my questions and even assisted me. I’ve always loved this unit because it’s well maintained and I feel like my property is well taken care of. If you are looking for a good storage space look no further than here and make sure to ask for Lauren.

Great facility, I've had a unit here for about a couple years now and Lauren the office manager has always been very helpful and friendly, takes good care of the facility and grounds as well as keeping a good eye on everything so I've always felt very secure with having everything stored here. Highly recommended, much better and safer than any other storage facility I've used. I work out of my storage (sort of a makeshift shop) so I've had a few over the years. This Public Storage is by far the best one yet.

Great customer service!!!! Thank you guys for being so helpful and kind!

Lauren is 😃 great!

Lauren was amazing! She was very friendly and helpful! My things were exactly as I had left them in the unit I rented, pricing was very decent compared to others in the area! I will rent here again if the need arises! Thank you Lauren for being so awesome!

Rented out a unit for couple of years from this property, I must say - I had a outstanding customer experience. Lauren is simply AMAZING ! She goes out of the way to help you and she makes sure you are satisfied. I had two moving seperate moving services bail out on me in the last min and Lauren was kind enough to offer me help to move a couch. In another incident - A customer in front of me knew only Spanish , Lauren was super kind to use Google Translate to help him out. The property is clean and well maintained.

Lauren was amazing at getting me checked in and organized. She made the whole process super easy. Thank you!!

If I could give this place less than one star I would. Not well-maintained, rude staff. I had some things set out in front of my unit and stepped away for 10 minutes. The stuff disappeared, and some lady on a golf cart said she threw it away and didn’t apologize. The reason that this seems unlikely to me is because they were two boxes of actual garbage by my storage unit, and they had not been thrown away. I believe that my property was stolen at this location. Do not rent here. They just hiked up the price as well.

I have a unit here and really enjoy the safety and security of my things. Lauren lives on sight, which makes it easy to get any assistance if necessary. I highly recommend this storage facility! -k317

Stephanie was great!!! Super fast getting everything done and even drove me to my unit. Super thankful she was there to help. Great place and exceptional service!!!!!

Lauren is fantastic and a huge help!! Definitely helped me in finding the right solutions for consolidating my storage units. Thank you Lauren!!

Okay here's the deal it's not a top of the line you all storage center but it is a gated non-climate control, with a slight rodent problem, storage place.in the pro colum, large units and lots of height. Decent over watch and security. Attentive management. Then the negative column slightly overpriced as they are priced for the size but comparable to a climate-controlled unit. The aforementioned or rodent problem. And a ventilation issue throughout where dust seems to settle everything as cars drive down a dirt road behind the property there's a slight gap between the roof and the beginning of it allows ventilation but also plenty of encroachment buy critters and dirt and obviously you cannot store certain things in a non climate control in Texas such as fireworks , ammunition, and propane tanks which were all in there. So maybe not the best oversight in enforcing there rules that could cause problems for neighbors or the entire business. All in all it served its purpose but I wouldn't put anything in there that's not well boxed up if you package it correctly it's actually a pretty good location easy to pull into and it's been there a while it needs some refurbishment but it's convenient. And that's all I'll say about that

So far so good. I did the contactless rental online. Everything was very clearly stated and easy to understand.

Adela is a great person for Public Storage🌠🌠🌠🌠🌠

Lauren and Adela helped me out alot with picking the best unit for my situation. I will recommend and definitely come back in the future. :)

Lauren is a very good sales person. Very polite

Adela and Lauren were very kind in getting me all set up with my key and access codes. The storage unit was in good condition, and exactly as described online. Thank you for a really good experience!!

Adela and Lauren were very helpful

Great staff and location!! Sumi was awesome at showing me the two storages I need for my move. Very informative and easy going. Definitely earning my business here. Can't wait to move and put my stuff in.

Lauren went above and beyond her duties to help assist me after I lost all my keys. Thank you so much Miss Lauren you rock

I just love Lauren and Adela.Lauren very helpful. Both ladies are Great

Today I had to take long term storage service at this location. Adela and Lauren were exceptional in customer focused services. Extremely kind and helpful. Facility is very clean, and secured. Very satisfied customer, I will definitely recommend.

Decent place to store things. Very easy process online.

My name...is Diana hernandez #unite 670 my experience here at publice storage was wonderful ...Jessica Rios .❤you did a great job thank you jessica i defenily will tell people to come on to public storage here at 4202 Santiago street in Austin Tx.. Clean Safe.and sercurd..

Lauren who manages the office is outstanding. Always smiling always in good spirits. She made the rental process easy and was always able to answer my questions and made sure to keep the place clean and tidy. She is an outstanding representative of Public Storage and I will use this facility again when need arises.

Laurenis the best! So highly recommend this place

I had the most awesome experience at the Public Storage on 1st StreetAustin, TX. The agent that helped me was Lauren. She was so helpful and kind! I cannot say enough about how she went above and beyond her call of duty to help me with my issues. I am extremely impressed with her and the company! 👍🙏

Late posting this but I think everyone should know Lauren is helpful and kind!

Staff there is topnotch! Very helpful. Excellent customer service!!

Lauren was great!

Lauren offered the best customer service i have ever received , she is very respectful , treats her customers with love and knowledge & also her work ethic is outstanding !

Good place to store your belongings

Lauren and Jessica were very nice and helpful. Good location. Well kept Public Storage

Nice facility, Lauren is very nice and helpful to see you get everything you need.

Lauren was GREAT, You are very lucky to have her as your employee

Jessica who works at 1st street was amazing and easy to talk to. She made everything easy and quick!

Lauren is always helpful to us of the when we go to our unit. She goes out of her way to help us with all of our on-site needs. Thank you Lauren!

Was helped by an employee named Jessica and she went above and beyond helping me. I highly recommend her. She was nice and very patient.

Lauren was very professional and polite. Helped me with setting up app on phone and billing.

Lauren is amazing. She deserves 15 stars. That says it all

Lauren and Adela ptovided good service and helpful.

Laura was very kind and very helpful.

first thirty-days a reasonable price without a lease. After thirty days...price increases, after sixty-days another increase....if you need storage for more than thirty days, look elsewhere cost is ridiculous AND you will have to consider moving household goods again.

Lauren is simply a super manager by making me feel at ease here and has attended to my needs with great kindness,,, I love it here at the So. First Street location!

Excellent courteous, knowledgeable and friendly service from Adela ... a most pleasant experience every visit. Thank you.

Lauren and Adela have been very helpful and I'm truly blessed and satisfied to be here renting yall space ❤

Lauren could not have more helpful and patient in helping me thru the mess I created when trying to update my file with new credit card. on the other hand, the review process and the app in general are far from user friendly

Lauren and her team have provided A++ customer service. Her patience and professionalism have made my experiences with Public Storage a very positive one. Thanks!

Completed my reservation in person, and thanks to Adela's experience, my experience was very easy and fast. Couldn't be happier at this point.

Staff was friendly and helpful. Never had any problems so eben i need a place I'll drive across town to here.

Lauren was super helpful throughout my use of this facility from the initial contactless setup and the cancellation of my unit. I highly recommend this place and will be a returning customer if I ever need some space.

Lauren is an angel. Lauren is genuinely a kind and thoughtful person. She is always busy doing something around the storage facility (ex. sweeping, cleaning, checking, etc.) Or helping someone at the office front. The storage is always in great condition and it feels safe. I am happy to have a multiple units here.

Adela, Went beyond and above to Help me register my phone through the App Store. She was so patient and work with me and help me with my phone.She is a great asset for public storage

Totally Amaze with the Attention a recieved. Adela was kind, considerately attentive with my preferences as well went out of her way to see i was happy with the units location and size. Not only Did i feel safe with her measure's of covid awareness, i must not forget to mention she gave new meaning to what is A Beautiful Individual on Point as a True Professional.

Adela was cute, great answering questions on service and terms.My 1st time renting storage for short term only.Thanks Adela .

Clean Storage. Great Price. Safe and Accessible. Attentive Staff.

Jadeyn was great

I highly recommend storing here. The facilities are clean and Lauren, the manager, is friendly, professional and responsive to any concerns you might have. -Cheers!

Professional customer service clean unit i was given and very convenient location for me Thank you

Hey Scott !!! Thank You So Much For Everything #StayPositive #GoPublicStorage

Lauren was very helpful in solving a couple of minor problems that i was having in my unit she saved me from having to waste alot of time and money making unnecessary trips

Other than the numerous prompts that you have to get through only to be sent to voicemail at times, this place is awesome. I had a situation where my storage locker key had been stolen out of my vehicle and had no way to get into my unit. I was sure I would have to pay some hefty fee and other nonsense fines just to get the the lock cut off and replaced. But to my surprise Lauren and Sabrina got right on it no questions asked. By the time I got to the storage unit Sabrina and Lauren greeted me and informed me that the lock had been removed and that there would be no charges. I literally had to do nothing other than insert my new lock. Customer service these days doesn't look like it used to and I did not expect to get this kind of attention without any hassle. I cannot say enough good things about these two. In addition to all that I got a great deal on the unit as the first month was only a buck and that's why I've been using and recommending public storage for years. Best, Mark. 😁

Site manager Lauren was very informative and friendly. Clean and secure property. Great choice for storage!

Lauren was really helpful and efficient! Good customer service!

Lauren is very helpful

Great price and very friendly staff, helpful with any questions.I had a unit for 2 years and everything went perfectly ! Lauren was beyond helpful while closing out my account and made everything proceed quick smooth and efficient for me

Great service!! Lauren was very friendly & helpful during checkout for my rental!!

Great customer service from Lauren and Heather

I always go to this location to make my payments for my unit at another location and I didn’t appreciate Kyle telling me about an employee that no longer works for this company. Someone being fired or let go for whatever reason is non of my business and for him to volunteer information that I didn’t ask for was unprofessional. That employee was always nice to me every time I came into the store and definitely miss having her there.

Very Satisfied With The Move In! The Rep That Helped Me And My Boyfriend Thru The Processes Was Awsome!!!

Needed a space at the last minute. Booked online with their special and within 10 minutes everything was confirmed! The process was easier than I thought! Odella is a sweetheart! She genuinely cares by following up and returning phone calls in a timely manner! The team is great! I will consider this location again in the future for my friends and for myself :)

Super easy process for move in! Really nice people!

Lauren was very helpful with my husband and I in finding the perfect storage that we needed. Excellent customer service...she went above and beyond for us!!!

Nice price for decent size only complaint would be entrance is to small on a busy street. But otherwise everything is groovy.

Absolutely incredible service and convenience. Lauren is very friendly and helpful, I was really impressed with how easy the entire process was -feeling excited to be using this location for sometime now. Great job Lauren and team!!

Best storage company!!!Affordable and great staff. Lauren was super helpful and nice. Thank you public storage!

Lauren provide excellent customer service!! Would definitely recommend!

Great experience! Lauren was super friendly and helpful. Her cheerfulness as I loaded the truck and moved out was a bright point in a hard day.

Great prices.

I had a great experience. The facility was clean, and Lauren was very helpful with getting an account for my storage unit set up and then closed when I was done with the space. Note that driving a moving truck through the property is a little tricky due to tight spacing, but it's certainly doable.

Lauren made getting set up with my first ever storage unit so easy! Answered all my questions and took extra care with safety during the recent public health issues.

Lauren was very helpful with the move in as well as ongoing service.

My wife had several issues but the staff was very willing to help and everything worked out great we will be using them again and appreciate their understanding and patience. They were very helpful.

Nick he was very help to us thanks Nick

To do es muy bonito gracias nick y kyle

Forgot to pay. Kyle and Nick were very helpful and even helped me get a protective cover for my mattress.

The staff was friendly and informative, made my moving experience more convenient! Kyle & Nick we’re both very helpful.

Very beautiful, clean space. Nick and Kyle were very helpful, kind, and amazing managers. Will recommend for anybody trying to find a storage unit in Austin. I would give 10 stars if I could!!

Nick and Kyle are great guys, fast and friendly. Loved my first experience getting a storage out.

Nick and.Klye are great...very friendly and were very helpful.

Kyle and Nick were very helpful.

Nice guys. Nick and Kyle were super accommodating. Thank you!

Nick and Kyle were very helpful and knowledgeable. Quick process. Clean facilities.

Kyle and nick super helpful

Fast and friendly, Lauren made it easy, thanks.

Friendly and accommodating service at a fair price.

Adrianne and Lauren were super friendly and helpful!

Lauren and Adrianne we're the best!

I HAVE HAD NO PROBLEMS HERE AT THIS PUBLIC STORAGE....THE STAFF HERE ARE FRIENDLY...LAUREN IS AWESOME..SHE IS ALWAYS CHEERFUL AND FRIENDLY EVERY TIME I GO BY THE OFFICE...SHE DOES HER JOB VERY PROFESSIONAL... IT'S GREAT TO HAVE A UNIT HERE.

Adrianne and Lauren we're great thanks

Thanks to Lauren great job I'm back !!!

Adrianne was great thank you.

Nick was extremely helpful! It had to get moved quick on a Sunday, it he helped make it happen.

I met with Lauren, Super friendly and gave me exactly what I needed. Made the process fast and easy and took care of all my needs! I would so come here again for storage.

Attentive, responsive, & polite staff. Good monthly prices, great into deals. Highly recommended. -discerning & frugal customer

i have had a unit for almost 10 years and have always been very happy with my service. Keep up the good job!

Lauren is a great person, she helped me a lot in the short time I knew her. She has a gorgeous character which reflects quite well through her customer service. I'm horribly sad on days I come to my unit and she's not around.

Great service at this location. Nick got me the exact unit I needed and had my in and out of the office in no time. Would definitely recommend this location to anybody in South Austin looking for a storage unit.

Clean, well-managed facility. Lauren was professional and efficient.

Nicholas was incredibly helpful and skilled in customer service. Great price and service.

Laura was very nice please compliment her on her excellence

Horrible service at this location

Been here a year. Everything is in order. Never had an issue!

Sabrina was very kind and professional I would definitely recommend this location!

Sabrina was a great help to me as far as transfers and was very nice

Friendly and helpful

I am very Thankful for the help I got from Lauren. Omg she is so helpful. So customer oriented. She greets with a beautiful smile. Very helpful and asking if how much storage I am going to put into storage unit. She showed me the 10'×12'. I asked her if she could show me the next step up. She did with no hesitation. And the next size is what I needed. She made my day with the greeting, to the service, and even opened the door for me. But as a man with respect let her go first. Thank you Lauren. Oh wait her customer service through the phone was above and beyond. She bought me with her service and a leader to get what we actually needed. Again Thank You So Much Lauren. Your Da Best..... Angel Rivera Jr

Lauren was very friendly and so much help when we got a unit, property is very clean and secure feeling! by far one of my favorite properties I have rented from

Lauren and Victoria were so nice and helpful. I called about a unit, found out that they were running a special and ended up with a unit that had the right amount of space at a great price. The rental process was smooth. Lauren was really patient while I learned to enter my access code to the gate.

Christina was absolutely marvelous! She is very patient, knowledgeable, efficient and concinsious of my time constraint. I wouldn't go anywhere else. Thank God for Public storage!

Great staff! Lauren was amazing. Very friendly and helpful. 👍

I give this one five stars because it does its job perfectly. It is secure with a very large gate with plenty of security motion detector cameras lighting you know closed circuit televisions. Never had a problem with our unit getting broken into and the people who run the storage unit are absolutely great to deal with five stars all the way

Secure and affordable storage facility. The staff are also friendly. I had to move some stuff after their office hours, but the manager Lauren was still available in office to help close the account.

The best customer service I've had in a long time! Lauren was very helpful and went above and beyond. Extremely helpful and informative, she even entertained my 3 year son. Highly recommend public storage to anyone looking for a new storage facility!!!

Lauren was a real gem!! You don't find people who go that extra mile and really CARE about what the customers NEEDS are!Great job!!! And thank you for all you do!! Go visit this location and get real service done with a smile and a caring heart! "Lauren" Rebecca Cruz Silvestre Public Storage 7200 S 1st Street Austin Texas 78745

Jessica + Cristina Showed us round and really helped us chose the right lot

Only reason it got any stars is for the Staff. They are friendly and helpful. That being said, there are a number of problems here. - This place does not prorate your rent, so if you leave even a few days after the 1st of the month, your out the whole month's rent. - facility is run down - the gate is weird. Most places these days have a key pad you can reach from your car, but not here. Really just slows you down and inconvenient. I won't be bringing my business here in the future.

I used this Public Storage for over a year. My unit was always secure. The move in was super easy and my move out was even easier! Thanks to Lauren at this location I was able to get moved out in a timely manner.

Staff is very professional. Lauren and Jessica helped us out and got us a great deal!

Passing through

Cristina is awesome❤❤❤❤

Place was very nice and clean we were help by Christina was amazing Awesome !! customer service .

I went here (Public Storage #24401) looking for a small storage to put away Christmas decorations and such. This was by far the easiest and fastest storage facility i have ever been too. Lauren and Cristina were so helpful and had a great Customer service skills. i would def suggest this place to any friends or family members in need of a storage unit.

Good prices

Great customer service and quick access to you storage unit. Thanks Christina for the great work! I recommend Public Storage!

I went to 3 storage.places today the first 2 were inconvenient with no place to drive up. The third one was here public storage and was welcomed with a smile by Victoria.. Victoria has excellent customer service and showing me the units and for that reason i secured a unit and made very convenient

I enjoyed my rental experience at Public Storage 24401. The staff was always professional and courteous. Thank you for exceeding my expectations.

I came into make a payment today, and was helped by Lauryn Day. Place looked great and Ms,Day was so kind to help me with my payment after having such a rough morning. By far the best customer services I've had in months. Great etiquette and a warm welcome left with a smile on my face and a better outlook for the day. I can't wait shockingly for my next payment due to today's great easy fun experience.

A great place. Very quiet, nice people in the office.

We rented a unit today with the help of Lauryn, Lauren, and Cristina. I’m always changing storage locations and this is by far the best outdoor storage facility in South Austin. We found the staff to be very friendly and the facility is next to spotless.

For an outside facility it is clean and well maintained. The manager is friendly, helpful and knowledgeable. Thanks for the GREAT service

The staff at Public Storage location # 24401 are truly exceptional, especially Lauren and Mark. They went above and beyond and far exceeded my expectations. I have had a unit there for many months and I have always had a great experience with the personnel. I highly recommend this storage location - competitive pricing, easy access, good location, and great staff. Thank you, Public Storage!

Lauren was extremely helpful and very courteous

Very helpful. Lauren even helped me with the lock and door.

Mark was prepared with my keys and pass code. I was escorted to my unit and everything checked out for me. Mark assisste me loading a cycle, which was a lifesaver. Happy Trails...........

Zaria and Lauren. Outstanding job

Sharla was great! She helped me out with everything I needed and made my first time renting out a storage a breeze for me. Great customer service!

Lauren is the best!!

Amazing customer service, very friendly

Thanks Nicole for referring me to this PS its saved me money and time. Adrienne was Very helpful .

Lauren is the best!!!!! She always gives the best customer service and I constantly see her working hard. I’ll never go to any other storage.

Came in to this location and wasnt greeted adrianne is a very rude lady and does nothing in her office . wont be renting here whats so ever!!!

Adriana really went above and beyond by bringing us the key after hours. Wow, I never would have expected this type of customer service and we really appreciate it. We will be referring our friends and family to your facilities thanks again!.

Jason was wonderful! He provided the best service and made renting at this location simple! Thank you Public Storage.

Adrianne is awesome and is always a good help

Adrianne was an awesome help. Getting me in to a right size storage unit for my belongings. Appreciate her customer service!

Great and friendly service! Always feel at home when I’m there. Appreciate the service!

First time renting a storage unit, I met with the manager Kia and she couldn't have made it easier! She was also very informative and friendly. Kind of sucks it is not climate controlled (must have missed that) but I'm sure it will be fine, I only need this for a month.

Taylor was super-helpful

Taylor was friendly and knowledgeable. The service is great! She made the rental process easy and quick.

Very Quick and easy! Taylor was able to answer every question and set us on our way :) Highly recommended!

This place is great. Definitely got the storage that I needed and Nicole helped talk me through everything to make sure I knew all the information needed. She’s great and was a big help. Thanks!

Adrianne and Dublin are nice and helpful thank u

Adrianne and nicole are amazing thank u for your help

Excellent service. Quick, easy and courteous!

Very easy to get setup - Taylor was friendly and helpful. Location is good and seems pretty safe overall. Knocked one star because the website indicated the units were climate controlled, but this location is not. Otherwise the experience was good.

Adrianne gave excellent customer service. She remind of extra items I would be needing to move so much easier. Thank you.

Adela was amazing very professional I would love to see this kind of demeanor and professionalism at this location

Great customer service, Taylor was very helpful. She had a wonderful attitude. The property is very neat and the units we are renting was pretty clean. Would come back!

The staff is very friendly. Nice secure place.

They have great customer service and they care about the customer and great location's

Came in to find out pricing and was greated by Adrianne, she was super knowledgable and i will definitely be back when I'm ready to rent next month.

It does the trick. But they don't honor their word and the manager is very rude. The gals that work there are awesome though. So Mostly only giving the 5 star rating for Adrienne.

Este lugar tiene ratas This place has rats

I stoped in for a qoute for a storage unit and adriannne was sooo professional and polite not like other people at other storage units i will highly recomend this location for all your storage needs

Stopped by to check out some units and was greated by adrianne and she is simply amazing. Thanks for great customer service.

My wife and I made the mistake of using one of their units to store our extra belongings when we got married. We recently decided to donate our stuff and surrender the unit. IMMEDIATELY THINGS STARTED TO FEEL VERY SLUM-LORD-ISH. When the Salvation Army truck arrived the office manager appeared to follow it to our unit. Oddly, she appeared to be taking pictures of the dumpsters near our unit. I asked if I could use the dumpster and was told "no, if it came in with you, it has to leave." Fair enough, but that explained the stalking and dumpster inspection. The Salvation Army wouldn't take one bed and mattress, so I asked the manager if I could leave the unit open with a sign in case anyone wanted it, and explained I would take it if it was not gone by the end of the month - it was only the 23rd. She said "yes" and gave me the paper and a marker to make the sign. I also gave my notice that I would not be renewing at the end of the month that day. They said two days notice was required, and I gave that notice on the 23rd, and she marked it in her computer. When I came to check on the unit the next day, she had padlocked it. She explained that she had an inspection that weekend and all units had to be locked. "Ok," again, fair enough, whatever. Next, on Sunday the 26th, I get an "Urgent" message about my unit. I call back in the middle of my vacation expecting my unit to be in some sort of crime scene. "Louie" instead wanted to inform me that she noticed I had taken the lock off my unit and that there was still stuff in it and threatened that I would charged if I did not get it out by the end of the month. Perhaps its their policy to begin dunning you before you leave, Idk, but all I can tell you is that I am on automatic payments, so if I am not out, whats the "urgency?" Why the hostility and stalking because I am moving out? I gave proper notice. Its not the end of the month, why the threats? I made more than a year of on time automatic payments, and went there, and never became a problem until I tried to leave properly. Apparently, they don't want me my business ever again. Today, the 28th I got another call again with the same deal. I do not know what their normal clientele is like, but my wife an I pay our bills and take care of our responsibilities. We don't skip leases. If you choose to store anything here, you should be prepared to be treated with all the paranoia that is akin to a slumlord with tenant who has skipped their lease - at least that has been our experience, and I am not even out yet. Aside from the customer service, there was water damage on some of my furniture and I also found rat feces (which I guess should have been expected when I found rat poison during move in). Lastly, a word of wisdom - you will likely pay more in rent than the value of your stuff (like we did), and end up getting rid of it in the end anyway - so rip that band aid off now, and avoid being treated like a deadbeat ...

Adela and Adrianne were awesome at helping me get my unit with as little trouble for what these experiences can sometimes come with. Very helpful and efficient process. Thanks ladies! Actually went back to transfer to a smaller unit and just as the time before, Taylor and Lauren were just as helpful and efficient at making the process as smooth as it could be. Thanks to all of you!

Lauren was very friendly, personable, and accommodating. She answered all our questions and was very patient with us. Thank you Lauren. We would use Public Storage again and would recommend them.

I've worked in customer service for years and both Taylor and the site manager Adrianne went above and beyond to help me with a unique situation. I really appreciate both their help! The facilities have great pricing and you can tell they do their best to upkeep the units. There is barbwire fencing all around and cameras/motion detectors on premises. It feels safe here. Thank you Adrianne and Taylor!

I've rented with public storage before and working with Adrianne is always a pleasure. Need more people like her in this world. Thank you

If I could give this location zero stars, I would. Adrianne was so completely rude and unhelpful. Called my husband a liar when he tried to use the keys to get the unit open, scoffed and crossed her arms every time my husband tried to figure out why he couldn't open our unit, and belittled him at every turn. Can not believe how unprofessional Adrianne was and hope Public Storage hires someone with a better attitude and customer service skills. Very disappointed considering how much money they have gotten from our account in the past year.

Thank you Adrianne for all your help!

Nicole at public storage was very professional, courteous and helped me with my storage needs. Things went pretty smooth! Thank you Nicole

The property is very neat and the unit we are renting was clean and dry. Nicole was very helpful and registering took only a few minutes. I am a little disappointed that I had to pay for a lock (which I'll never be able to use on anything but a public storage room due to the type of lock) and $11.00 per month for insurance (which I don't need because the value of all the stuff is about $250). But those complaints are with Public Storage corporate, not this location. All-in-all, I was pleased with the experience.

Adrianna and Nicole helped us find the right space, clearly explained our contract, then when the computers went down, they made sure we were a customer, before we walked out the door. They both had a great attitude, were knowledgeable, and are ready to attend to every customers needs.

Nicole and Adrianne are the best!! First class service.

Adrianne is one of the nicest most professional young ladies I have had the pleasure of dealing with

Adrianne and Nicole

Adrianne and Nicole were the ones showing me around, very polite and kond

Adrianne and Nicole were awesome! Give them a raise now! Keep up the good work.

James and Nicole helped me get the right size cheaper than other nearby places as well

Nicole :)

Nicole and James were awesome! Very professional and had us out in no time. Great facility, great location!

Adrianne is the best public storage property manager....she has great customer service

Adrianne is fantastic! Thanks for finding the best price and space for our budget! We look forward to the next 6 months! A+++++++

Dallas and Nicole were awesome people and very welcoming and professional. They made my decision super easy. If you need a unit I'm sure they would be willing to help.

Nicole and Adrianne treated me with great customer service will continue my service at public storage. Thanks you guys!

Nicole and Adriane were awesome thanks for everything

I've been a customer for more than a year and I'm thankful everyday for all their hardwork, resilience, and compassion. There are so many reasons to like them and that's why I love them. They will and always will be, my neighborhood Public Storage.

Adrienne was on time, friendly and professional! She explained everything up front before asking you to sign on the line.

Stephen is an amazing property manager. Very friendly and fabulous facility!

Adrianne and James were very helpful and nice! Made everything go smoothly.

Good space

Employee Stevens has great customer service and very respectful

Good place and location very freindly staff ,safe place and trusting for your belongings and stephen outstanding assistance and helpful staff member

Adrianne and Stephen are the best. I was super stressed out from moving and they change my whole day with great coustomer service.

I recently lost my key and the staff told me how to reach the correct person who could help and gave some good advice. Their assistance was greatly appreciated!

Adrianne and Stephen were awesome, needed a space today and they helped with not problem. Thank u

Quick service

Awesome affordable place! Think it was Steven was very welcoming also helpful, cool staff. Place was clean, smelt good. Good location and, feel safe keeping anything ya need there. Would recommend to anyone!

Adrainne and Jason are the coolest people ....thanks for helping me with all my questions. ...

Very friendly and great customer service skills!!

I asked for help with exchanging my lock and each person I worked with was very pleasant and helpful. Good service is not common and I appreciated the staff at Public Storage.

Came in to make a payment and Adrianne is awesome. Very friendly and helpful. Thanks for your help.

Adrianne is awesome thanks for your help

Adrianne was very helpful, very reasonable pricing, would highly recommend to anyone who's moving to the Austin area.

Came in to update some info and Stephen and Adrianne were awesome. Come see them if u need storage.

When I had to move out of a bad spot into a smaller house, I had to store most of my things away until my next move which was projected to take another year. This location was very close to my new home and it was easy getting my unit loaded up. The price was not only right, but they also had a great deal going on. Over the course of that year, this Public Storage has treated me and my unit with care. I'm about to get my stuff out now, though and I lost my key and Stephen and Adrianne have been nothing but helpful in helping me get a new lock so I may have my things back and start my new life. Thanks guys!

When I first got my unit it was supposed to be $50 a month. About two months later the price changed to $79 a month, no reason was given. In fact, my friend got a unit at the same place around the same time and same size unit, and somehow his unit was about $100 a month right off the bat. The pricing changes constantly and makes no sense. Beware of the "deals". Also, don't catch certain property managers on their lunch break... They will not want to deal with you at all, or even take a minute to look and see if there's any deals for that month when your first getting ur unit. However, there are property managers that are SUPER nice and understanding (Adrianne and Stephen). Thanks for being so nice :).

Adrianne was alsome help !!

Adrianne and Adriana was an awesome help. Needed a space right away and they got me what I needed. Thank u

Adrianne and Ariana were kind and efficient in helping get into my unit. Thank you Ladies!! A+++++

Adrianne is awesome and a big help. Highly recommend this location

Came in for pricing and was greeted by Adrianne and Jason they were super helpful and answered all my questions I had when I come to rent next month.

Have a couple storage units for a few months really appreciate the help I get. I think Chelsea is the employee who helped us choose this site

Gates close at 9pm. Would be convenient if it was a 24 hour facility. Friendly and helpful staff.

Courteous and helpful staff

Chelsea is a fantastic employee and she's always friendly and ready to help with whatever you may need help with and she's always smiling just and all around good person.She is super and she is very Professional and she will, see to all your needs.So come on down rent a locker from the best crew in Austin.

I've rented here before and it's so much cleaner and more secure here, the new property manager Chelsea and Jacob the district manager have gotten new better doors and cameras. She is always so nice to me and understanding.

My wife had a very smooth experience renting with Becca. Wonderful location and staff!

Kudos to Louie for helping me out tremendously with packing materials! He was professional, courteous, and very, very helpful with suggestions on how to get everything safely done.

Came to pay my bill here. Chelsea and Becky were very kind and social.

See the pics. Pretty much says it all. I stored some of my extra stuff that wouldn't fit in my apartment for 2 years. I seldom needed any of it and when I went yesterday, it was COVERED in rat feces along with urine stains. I spoke to management and they said unless you purchase the insurance from them, there is nothing they could or were willing to do in order to make this right. I didn't do the insurance because none of the items have any sort of monetary value but no one wants anything they stored to have rat crap all over it. I wasn't looking for much, some small token of apology. Perhaps a month's rent which isn't much. Nothing. I have moved my stuff out but beware. This place is a rodent nightmare. Pictures tell the story.

If you like rats then you should store your stuff here. Had my stuff in storage less than 2 months and was totally covered in rat feces. Furniture eaten. Not a pleasant experience.

Chelsea is a good worker

Chelsea and Nicole were very hopeful and friendly.

Chelsea was very nice and professional... 😆😉

she did good service Chelsea Kim :)

Brandi was super nice and helpful.

I want to commend your agent COLE who helped me today. My storage unit is not at this site; nonetheless, he took time and great effort to set straight my account with you, to change my payment information, and record my payment on line so I would not be charged a late fee. I'm so grateful to him.

Chelsea and Louie are wonderful, I enjoy coming to this location and talking with them, congrats to them both and their spouses on the New babies.

Stuff everywhere, beer cans, used paint cans, furniture, tires. Manager tried to argue it was not her responsibility. She was arguing with me really?? So they did clean it up after the regional manager with a very mean attitude called to "handle me". Then to stop renting the unit they wanted me to physically do a walk through. I work on 45th street during the working hours/week that would be very difficult action to do. So if you close a unit do it during the weekend when the office is open is the best.

Horrible experience at this place. I've had better at other PS places. This place decided to raise my monthly rate without letting me know and when I asked about it, they said,.."Well we tried to contact you". Unbelievable. Plus when I obviously planned a move out date before the end of the month, they said I still had to pay a one day pro-rated amount including the insurance because I didn't come in to inform them on the day of move-out. It was a Sunday and after they have closed. All this was done online and they still charged me!

Chelsie is the best, she remembered my family and that means a lot

Awesome! Made my first time using a storage unit assuring and easy. Thank you Becca!

Horrible experience, place had no lights for over a year, Claimed electrical problem. I moved out not sure if lights even still work.

Chelsea has been really great, I've been here twice and will keep coming back, workers are awesome.

Karen and Cole are wonderful. Great customer service. They took great care of me, showed me around the property, and made sure that I was renting the appropriate unit. Thanks Karen and Cole!

Last week I rented a space at this location. The young woman who helped me was no only professional and kind, she was also extremely knowledgeable and helpful. Because of her knowledge, I thought she was a manager! Her name Is Krystal, and I'm very grateful to her for making a stressful day that much easier. Thank you for having having such an excellent employee! I would also like to thank Chrystal for her input. Thanks so much!

Associates Chelsea and Mary were awesone..service was great .thanks so much..

Chelsea ...was very informative and well knowledged about prices and was willing to search other locations and match promo prices to help us settle our storage endeavors..and she had a very great attitude

Chelsea Went beyond call to show spaces and inform me of available offers.

After dealing with the disaster of an experience with Nicole at the Santiago location my husband never wanted to use public storage again. Being locked out of our storage and not being able to use it. I assured my husband NOT all public storages are horrible, we transferred BACK TO THIS location from which I started and have used before and had nothing but professional , positive , helpful service through CHELSEA . She answered any questions and concerns promptly. Thanks you so much for making our move easy and less stressful :)

Chelsea has very wonderful Customer service know alot she is very clean , i rented two units even though price was high she made it worth it

very friendly and helpful staff, would suggest to all looking for a storage building. very clean and feel safe at this location.

was ok

I worked with Louie and Jose in getting a car I was selling stored for a month at this location, and I HAVE to express my appreciation for how amazing they were!!! I was on a huge time crunch and didn't have some of the necessary documents to leave the car there when I arrived (right before closing time). I was moving out of town the next day so I was super stressed about getting everything done and thought I was out of luck. Not only did these guys help me through the entire process past their closing time, they then STAYED even later for me while I left to retrieve the missing documents in order to get the car stored!!!! I literally don't know what I would have done without their help. I can't thank you guys enough for staying so late and being so understanding! Truly appreciated, would recommend this place and their customer service to anyone.

Did not leak like one down the street. Good front office support. Chelsea was nice.

I've never used public storage or any other storage company for that matter and really because for one I never needed to and second now I have to it freaks me out....i guess I watch too much storage wars lol but Chelsea, I believe her name is, was so helpful, pleasant and really explained the whole process for me and how storage units work and assured me if I paid my bill on time I won't have to worry about storage wars lmfaoooooo. She was genuine and by the end felt as if I was leaving my hard earn valuables with a good friend. Thank you Chelsea!!!

Tried calling these people all day. Reserved a unit early and was told I was going to be called by a manager soon. I had to call them about 10 times before calling corporate, which did not help much. I left a message and at the end of the day got a rude call back. I asked if they had my specific unit available and got a rude reply "well you did reserve one". The move in special of a dollar comes out to about $60 with first time fee, lock and insurance. Girl also had no clue to some of the questions I asked her as well. Never have I once had a problem with any storage unit, but this one. No lights inside storage either. I've rented all over Texas. Try life storage if you want a good deal and great customer service. Note: To be clear this is the 7200 S 1st st Austin Location.

every time i came in the customer service is always wonderful.

Gabby, Alexa and a female store manager (who's name is escaping me now, but she's the one who checked me out of my unit) all exhibited excellent customer service and handling of my account. Because of these three ladies, I will be back to Public Storage again one day!

Staff seems bothered every time you walk in to the office to make a payment or ask a question. They also have a rat infestation problem in some of the storage units. I'm so glad it's not mine but nonetheless I will be getting my stuff out this weekend.

Louie showed exceptional professionalism and above-and-beyond customer service. Because of a clerical mistake, a 5x20 unit that I had reserved online ended up not being available while I was already on my way with my things. Even though it was Saturday and in the last hour of the workday, Louie researched other 5x20 units around town for me and talked me through other options. Eventually I took a 10x15 unit at this location instead for the time being. The facility looks clean, well kept, and secure. Other than the reservation mistake, I have a positive impression of this Public Storage.

Storage looks clean and really nice and informative employee. Louie is his name, very helpful.

Adrianne and Chelsea are wonderful!

shits awful

Why did you have to make Gus make a review... People have a choice you know

They Force people to review and mention their names

Gabby was awesome! Very helpful!

I have never rented a storage unit before and I must admit was a little hesitant, But with Chelsea's help everything worked out FANTASTIC!!! I loved that it was a quick and easy set up, the unit was nice and clean. and I was provided with the upmost excellent customer service, I would definitely recommend this location to others. :)))

Louie provided great and fast service

Chelsea and Jacob are awesome. Move in last week was smooth, everything was ready and clean. They gave me the perfect spot. So far so good :)

The employees in the office were extremely nice and helpful from day one. I would definitely go back to this location again.

you bully people to review your place, shame

Chelsea and luis, Jacob are great great people and awesome

They forced me to review it.

Chelsea and Louie are awesome helped me with vacate rules. ;)

Chelsea is very helpful and professional enjoyed working with her!

chelsea and gabby were helpful and very friendly

Great customer service, I'm happy with the storage unit that was avalible for me,Chelsea was great very polite infromed me well!

Awesome service! Julie and Chelsea are amazing. Great facility!

Julie has been real good help really appreciate her should be more customer service like hers.

Julie has been a great manager and chelsea us new but very friendly.

Super friendly and helpful! It was my first time renting a storage unit and they walked me through it patiently! I even broke something in the process and they helped me to clean up the mess. Definitely recommend them.

Julie was so friendly and helpful at this location! It is convenient, and we got a great deal! Thank you for most excellent service! :)

This place sucks it makes you review it

Very nice and helpful. Julie did a very great job going over everything with me thanks.

We're renting a 5x5 unit, we received excellent customer service frim Rita. Awesome experience, thank you.

Gus was right about the guys, but the storage place is actually great

Si la senorita julie ann me atendio muncho muy bien gracias por su amabilidad y tambien me ayudo le doy las grasias ajulie ann exelente trabajadora