Incredible service at this location! Misty has always been very helpful with account setup, transfers or any issues I had. Highly recommended!
I have been a renter a the west William Cannon location for a long time.
Misty at that location is a tremendous help always. She is very kind friendly and energetic. Very good people.
Missy was great and made the process easy
After a very frustrating time of trying to transfer units to downsize from overseas by following the prompts on the website, I was able to get exactly what I needed and wanted with the help from Misty who is the manager. She made it so simple and I could not have done it without her expertise and simple directions. She knew exactly how to help me do what it took in a simple and easy manner. Thank you Misty, Maureen.
Great service. Easy and fast. Nice front desk member. 👍
Don’t believe their advertised times of business. I came to pick up some summer clothing at 8pm. They’re listed hours say they’re open until 9pm. Lies! All lies! The gate code box was completely dead!
I had an incredible experience at Public Storage thanks to Miss Misty! From the moment I walked in, she was welcoming, professional, and extremely knowledgeable. She went above and beyond to help me find the perfect storage unit, answering all my questions with patience and a friendly attitude. The facility was clean, secure, and well-maintained, and it’s clear that Miss Misty takes great pride in providing top-notch customer service. If you’re looking for a hassle-free storage experience, I highly recommend coming here and working with Miss Misty. She truly made the process smooth and stress-free! Thank you!
Jeffrey and Priscilla were so helpful in getting me setup in a new storage unit. They were knowledgeable and very service oriented. I felt taken care of and all of my questions were thoroughly answered.
I had a good experience, Priscilla and Shannon were helpful and always around to answer questions. Thank you for helping make a tedious transition a little easier!
I have been there a few months and just got a giant increase on my monthly bill. Terrible.
Had my unit broken into and several things stolen, including some sentimental childhood items. Managements response was basically, ‘file a report with APD and if they bother to contact us, maybe we’ll pull security footage.’ Since APD is totally worthless, this is the equivalent of saying ‘we don’t care, pound sand.’ Absolutely worthless management. Do not rent from here if you value your items in storage.
My camper was recently stolen from this location, probably bc the gate is always up and the manager, Susan is NEVER on site. To add insult to injury, Susan told me she canceled my contract but lo and behold, she DID NOT so another month was drafted from my bank account. Not only that, but she is not cooperating with my insurance company or returning my calls for a refund. She probably had something to do with the theft to be honest. Susan is clueless and a crook. Don't be like Susan and don't store anything with this God awful business.
Good luck renting a storage from here when they blocked both ways. You can’t enter.
Trash service and zero security,gate is left open. I had to come back and edit my review the hours it says it’s open is not true and there’s no one in the office. This is happened to me several times and can’t get a hold of anybody and have to leave messages. It’s really a circus. I’ve been renting here for years and management has gone downhill. Also the hours are 930 for the office and not 6 like google says.
Absolutely brilliant! Lauren Kimple and the young lady at the desk made my life so much easier. I live in Europe so could not be on site with my friend: account switching and storage unit switching, and they helped my friend who was liaising between myself and their lovely selves at the site. Amazing service Lauren Kimple! Also THANKS to the young lady I spoke to via video call. The best!!!!
Jordan is very helpful and has great customer service. Thank You
Convenient location and great that all the units are first floor. Staff is very responsive and helpful.
This is by far the best managed storage facility I've been to, ever. Jordan (The G.M. on the property) made everything simple from start to finish. Security is up to date, well lit and it's 24/7 access to this facility. If your looking for a storage facility this is the one you should go to.
Great experience, first time needing storage rental and Manager John made sure to explain everything carefully and answered all questions and concerns we had. Would definitely recommend to family and friends. Exceptional customer service.
Well after searching all day. With credit card in hand. I walked into this business . Mind you I looked like a melted popsicle.
The lady (and I use the term loosely)
Behind the counter after quoting me 243. On the phone. But when I walked in she said" Corporate had doubled the price and she didn't know why'. And it was 643 now. Right away I knew she was lying. If they will lie... They will steal. Guess I should Thank Her. Who wants to do business with a liar..,.
🚨My Work Trailer was stolen 3 days ago
from this place
I reported it to the office .but they didn’t ever cared
about it
they don’t even took the
time to check the cameras,
I am very disappointed
•this is not a secure place .
•Weak entry /gates
• Poor management .
• It’s a disgrace .