Public Storage Self-Storage Units at 5016 E Ben White Blvd, Austin, TX
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 34/moSmall 5'x5'
$ 34/mo $45Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 55/moSmall 5'x10'
$ 55/mo $73Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 72/moMedium 10'x10'
$ 72/mo $95Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 104/moMedium 10'x10'
$ 104/mo $139Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x15'Online only price$ 177/moLarge 10'x15'
$ 177/mo $236Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 256/moLarge 10'x30'
$ 256/mo $341Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 273/moLarge 10'x20'
$ 273/mo $364Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Austin
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Parker Lane Storage Units On Highway 71
Public Storage in Parker Lane is the perfect self storage spot for customers looking for some extra space just west of Austin-Bergstrom International Airport.
Conveniently located on the north side of Ben White Boulevard between Montopolis Drive and Interstate 35, this property is a quick drive from U.S. Highway 290 or U.S. Highway 183.
A 5x5 storage unit is a perfect way for travelers to store a few small business or personal items within minutes of the airport.
From golf clubs for rounds at Roy Kizer Golf Course to fishing, hiking, biking and camping gear for year-round trips to McKinney Falls, a 5x10 storage unit is a perfect solution to help keep an organized active lifestyle.
Things getting a little tight in an apartment in Montopolis? A 10x10 storage unit can help hold small furniture items, bookcases, boxes and a dresser or desk. For a family running out of room in a home in Pleasant Valley, a large 10x30 storage unit has enough space to hold appliances, bikes, bedroom sets, patio furniture and couches and chairs.
Indoor storage units and outdoor storage units come in all different sizes, giving customers plenty of affordable storage unit options. This gated property also offers vehicle storage spaces and the property manager lives on site.
A quiet suburban neighborhood in southeast Austin, Parker Lane offers folks a little breathing room but with all of the big city amenities nearby. Public Storage is proud to be a part of the Parker Lane community.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 479)
Reanna helped me with getting a unit and parking space. This place looks great and the staff are very friendly.
Reanna helped me with my first storage unit. Really nice manager.
Reanna helped me get my first storage unit. She Was really nice and helpful.
Reanna is always a huge help. She is very patient and informative. The property and bathroom is always clean as well. I love renting here.
Rianna was a great help good worker and help out fast
Reanna was awesome and super efficient at getting me my Storage unit.
Reanna was always super nice to me and the prop is clean as well.
And Jessica too !! Y'all are amazing YESSSSSSS!!!! IM A HAPPY GIRL ...
I left my storage unit unlocked by accident and Adela kindly called and let me know. Thank you!
I needed last minute storage as we were driving in from SA , and received a return call and excellent service from Shauna. She was so helpful and efficient.
Came in for an Auction and Reanna took care of me quickly and was really nice.
Reanna was a huge help
Richard was very helpful and kind. When I walked in he was dealing with an obviously rude customer and I was very impressed with his patience. He apologized to me for the wait and did not let that unpleasant interaction impact our transaction. 5 stars for Richard.
Came in to make a payment, and Reanna was really nice.
Such a great facility to store at. Thanks Reanna
Reanna was a huge help, got us in fast. Place is nice and clean as well.
Everything worked out greatly, Ben was very kind and helpful.
My experience is not very good. I got behind because my nephews didn't pay it. And I didn't know. So I called to see if I could get more time to pay it. I didn't have much stuff. But that is all I had to remember my parents by . But they wouldn't let me .
Reanna was a huge help. Thanks another
Reanna was really helpful and the property is really nice
Just went in to see about getting a unit there and I had great service from Reanna. She was very friendly, helpful, and had answers for all of my questions. Will definitely be coming here from now on.
Nice managers and clean facility. Thanks Reanna
Great facility and the manager Reanna is extremely helpful. Top notch customer service
I had the best experience working with Reanna to have all my storage needs met. What once deterred me from going through the leasing process, I now know I can handle with ease thanks to the wonderful support I received. Reanna was thorough, knowledgeable, and extremely kind. I will return to public storage time and time again.
Great service from Reanna quick and easy
Reanna has been great in helping set up my account and showing of my storage unit Thank You!
Reanna been great
Reanna, great experience!
Thanks Reanna. Great facility to store at
I have to update the negative review I gave previously. I complained about no one ever being in the office when you need them. I suppose it was just coincidence no one was in the first couple of times I was there. Since then, someone's been in the office every time. The staff is friendly and the place is clean. I would store with them if need be.
Why aren't negative reviews published? I filled one out days ago and it still doesn't appear under any account but my own. Censor honest reviews you and Google don't like much? You must be paying Google quite a bit. What a shameful business practice and it just shows how worthless Google reviews actually are. Doesn't surprise me though given the fact your facility was infested with rats and given how poorly your company treats its customers.
Reanna was nice and helpful
Very nice property manager Reanna was really helpful
Really clean bathroom.
Reanna patiently walked me through the eRental process in office. Thanks Reanna
Rhianna was very very helpful. I had an issue with my storage unit and she was quick to figure out what the issue was. Also it helps that she’s very pretty 😊
This is such a nice facility. Thanks Reanna
It was a fast service, reanna 🤟🏻
Reanna was a great help. Clean property.
Reanna was very kind and helped me with all of my questions
Reanna was great, easy facility to get in and out of, clean and safe
Reann is an excellent employee she has helped me a lot and every time I need something she is there for us
Reanna was a huge help in the office!
Staff was really helpful
Reanna and Rafael helped me today! They were really nice!
Great service and clean facility. Thanks reanna
Great place, to this day, I haven’t had anything to complain about, the management is Awesome, I can truly see that this location has some of the best management, ADELA, ADRIANA, JAMES, just to name a few are A-1 in customer service, definitely ( 5 ⭐️⭐️⭐️⭐️⭐️ ) anyone looking for a clean and great attitude staff this is the storage facility for you. Just recently I had to rent another unit Due to a relocation problem with my place of business so I went to the same location to rent another unit and talked to a new employee by the name of REANNA that topped the customer service list, for top of the line A+ SERVICE this employee truly knows the meaning of customer service and facility management, she definitely knows her business she took the time to show and point out the details of the unit sizes. She’s very KIND, PATIENT, and HELPFUL throughout the process and as well as after should you have any unanswered questions. I definitely give her an A+ 5 STAR RATING. She is an amazing employee KEEP UP THE GREAT WORK MRS. REANNA ( ⭐️⭐️⭐️⭐️⭐️⭐️ ).
Reanna was a huge help with my insurance! Awesome manager and clean property
thanks to Reanna, I got my storage unit for a great price, she is Amazing helper I recommend her 100%.
Haven't been long enough to really rate it yet just over a week..it's clean!
The website was an unmitigated disaster, but the office and staff, Rianna, were excellent.
Reanna has been so nice. I love the property.
Dawn helped me so much and even found me a sweet little didn't I wouldn't have known about it! Thank you so much y'all, definitely recommend! Most helpful and super sweet, guiding assistance!
Reanna and malik were a huge help!
Very neat and clean property. Reanna was a huge help.
Reanna, was Soo great with me, great customer service
Reanna Was really helpful with me and answered all of my questions i had. The facility is very clean as well.
Reanna was a huge help. I love this property. Great place to store your items.
Great service. Reanna
Reanna in the front office is so helpful and friendly! Service is quick.
Reanna was a huge help, thanks
2 days ago a very nice women named Reanna helped me set up the Public Storage mobile app for my phone. She let me know that I could actually use the app to access the property without having to use the 8 digit code they provided me with (I have terrible memory and I am not very tech savvy). I didn’t even know about it until she told me. Her customer service was unmatched compared to other storage facilities I’ve been involved with. I felt like they (Public Storage) actually cared about my needs and where able to help a needy old lady such as myself with the issues I was facing. I will definitely be recommending this location and Reanna to my friends who need a good storage facility. Thank you again Reanna if you ever see this! You rock!
Reanna, Is always very helpful thank you!!
Reanna was very helpful setting me up with a storage unit. Highly recommend this location
Reanna was very patient and helpful.
Reanna is always really nice and the place is clean
Great experience and very easy getting everything set up. Reanna was extremely helpful.
Richard had great customer service helping me with everything I needed! and was understanding when I needed to transfer over to a different storage container.
Reanna was so helpful!
Reanna helped me with all questions I had.
Reanna was very helpful!
Was helped by Reanna today. She was kind, smart, and answered all of my questions that I had.
Always great customer service here. Thanks Reanna
Great staff great place easy access!!!
Reanna was a huge help! Great clean property
Reanna was great help!
Reanna was a great help. Super friendly and knowledgeable about their services
Ms Adele was very helpful . Very nice a amazing person
Reanna helped me today and was really nice and answered all of my questions
Stopped by the other day to inquire about renting a unit, spoke with a wonderful gentleman that was more than helpful! Extremely courteous, and professional. Can’t say enough nice things about him! Still have a couple of months before I will potentially need the unit, but if I do I will undoubtedly choose Public Storage! Thank you, Richard Glover for all the help and information! You’re awesome!
Came in to make a payment and Reanna helped me with that. She was very nice
Reanna was a pleasure to work with! She was knowledgeable and helpful about the different unit options, and very friendly! :)
Reanna helped me with my payment today and was really nice.
Reanna was really nice and helped us our really quickly
Reanna was really helpful with all of my questions
Reanna was so helpful. This is our first time using a storage unit and she was super kind and helpful!!
Great service! Reanna did a great job showing me all their options.
Thanks reanna! 5 star service
Reanna has been great!
Reanna has been great. Such a clean place always
Richard was great help
Reanna assisted me with all of my questions and is very nice. Property is clean and perfect
Everytime I come here, the place is very clean and I am treated kindly by staff. Reanna has been great to us.
Excellent customer service from reanna
Reanna provided excellent customer service! Thanks Reanna
Reanna helped me transfer today and was really helpful.
A good place to store all your belongings, clean too.
Reanna answered all of my questions and was very polite. Very clean property.
Reanna was really helpful. Great and clean property.
Reanna was really helpful and the property looks great.
Reanna was really helpful and nice. Clean property.
A fantastic storage place and Reanna is very nice and helpful
Reanna assisted me With all my questions. Nice property
Had a easy experience getting a storage unit set up for me & Richard at the front made it extremely easy to make sure I got the right size for all my stuff
Reanna answered all of my questions and was very helpful.
Friendly staff and great service
Property is always clean and manager Reanna has always been a huge help.
Reanna helped me With all of my questions. Thanks
Thanks Reanna, she was very helpful and informative.
Nice and clean property. Thanks Reanna!
Reanna did a great job assisting me and answered all of my questions
Great property, clean and wonderful management. Thanks reanna
Reanna was very professional, informative and nice. Thanks
Thanks Reanna. she was very helpful and professional!
Richard at the Public Storage location 5601 Ben White Blvd. in S. Austin provided excellent customer service. He made our move simple from start to finish and was professional and accommodating.
DO NOT STORE YOUR STUFF HERE. All my things were burglarized here. They provide no protection for your stuff. There are no cameras inside and the ones they do have they don’t use. Put it like this, anyone anywhere right now a can find a lock cutter and steal all your stuff and not get caught easily. If you stuff in there right now it can get stolen, this place is a joke. The owner don’t care and hides his phone number.
Definitely recommend renting here. Thanks reanna!
Excellent service, professional staff. Facility as well organized, reanna was really helpful with my storage needs.
I would definitely recommend renting here. Thanks Reanna
Property is so clean and manager Reanna is nice and helpful.
Reanna was very helpful.
Very safe for ours things
Gets the job done 🤷♀️
Great customer service! Reanna was great! I had no problems 😊definitely recommend
They very helpful with pulling up my old account and solving all my issues. It was a easy move in and they were very nice. Great experience.
I attempted to get a unit from this place 3 times. The 1st time was online. I went through the entire process down to seeing what my unit was after paying and the system kicked me out, said I had no storage (only a reservation) and took my money which was held for 4 days. I visited the actual office twice on different days and each time the doors were locked, lights off, and no one around to help you. I went with another company.
Lauren L is absolutely wonderful and very professional and knowledgeable GREAT CUSTOMER SERVICE ❤️❤️❤️❤️❤️
Reanna was extremely helpful and thanks for the 5 star service!!!
Reanna was very helpful to me. She helped me find the space I needed. I will definitely be letting everyone I know about this awesome location.
Thanks reanna, you're sweet and nice
Leon was extremely helpful and very knowledgeable. Thank you again Leon
I stopped by today and the gentleman, Leon, was so friendly, helpful and knowledgeable about the process. He really took the time to answer all of my questions. Very professional.
Reanna is a great property manager and it’s always clean.
Friendly staff 😀
“Reanna is so friendly and professional! She was very helpful with all my ?s and what was best for me. She has really good customer service and keeps her area very neat and clean! Very responsible. 👍🏻💯😎
Jessica was a great help for me today! She quickly solved my issue and was very kind and friendly! I highly recommended this location because of her
Reanna has been really helpful
Reanna gives good customer service
Jessica R. Was very nice, helpful and fast with the service. Thanks again
Had a great experience with Reanna. She was a huge help in my moving process. Highly recommend dealing with her.
Christina was so helpful with checking me in!
I came to relocate into a smaller unit. And Jessica and Adela made it quick and easy for me.
Very good customer service from a young lady named Jessica. Place was very clean and maintained. Definitely would recommend this place.
Moving from California to here n finding a place for all my belongings was at first very difficult. The agent there Jessica Rios was extremely helpful and she was so knowledgeable to help me get my storage in place. I highly recommend this place knowing Jessica Rios will always make sure you understand all the details in setting up your storage. I also noticed how clean she has this property. Thank you and let Jessica Rios know she truly was a life saver. Will def recommend this place!
Had great experience with everything. Jessica R and Christina were both extremely helpful and went out of their way to make sure everything was smooth and I got the best price available. Jessica followed up with me to make sure everything was working and my all my needs were met. Highly recommend this location and Thankful to have Jessica there for everything I may need. Thank You Jessica and Christina!
Customer service is lacking. Extreme rent increase and was given a run around when wanted to discuss. Talking to a person is next to impossible. They will not take payments over the phone at the facility then charge to take a payment over the phone. Do not rent here!
Me gusto mucho la ayuda de la señora Jessica se los recomiendo este lugar
Great place to save your treasures. Jessica R extremely helpful especially with us seniors she has patience to explain. Keeps the storage place very upkept. I will tell my friends about this place. Jessica needs 5 stars as well!
This place is great Jessica Rios is super helpful and friendly. It’s an awesome facility and super clean.
The rates are through the roof! The staff was awesome.
Jessica was awesome I’m literally thinking about getting more storage units here just because of her awesome customer service
Been a unit holder here for almost a year. Began with the smallest unit they have, but have since graduated to one of the biggest. The pricing is fair, and the units are tall and clean. There’s an app now that allows you to open the gate without getting out of your vehicle, which I like a lot, because it’s now 204 degrees Fahrenheit on any given day, with a 99% chance of scattered, fifteen minute monsoons. Anyway, the best part is the customer service. The staff that I’ve met have been very kind and personable, and have been quick to answer questions and address concerns I’ve had throughout the year I’ve rented here. A+ Customer service
Jessica was so sweet and had great customer service. She was very knowledgeable and answered all my questions. Great experience I’m glad she was there to help me out.
Jessica was very helpful and professional. Great customer service.
5 stars for the lady up front. I believe her name is Jessica! She’s a nice lady! Very professional and friendly. Made everything so breezy. 👍🏻 True definition of customer service!!! Great job hiring her because I’ve encountered some bad ones.
Thank you Jessica your great help and explained everything ❤
Jessica was amazing!!! She made it so easy
Jessica knows her stuff. Great agent. Friendly and very helpful. You can trust her hands down
Talked With Jessica R. She Has Great Customer Service, & A Nice Property.
5 stars for Miss Jessica R. Who was very funny and informative while we toured the property. Would definitely recommend to my friends/family.
I've been a happy customer for >12 years (property # 21193) . Excellent facilities and staff. Sabrina is a great asset to the company, very helpful. Jessica is great too. Very satisfied.
really good service and thanks sabrina
Jadeyn was very helpful answering all of my questions even the ones I may have asked twice! had a very good experience will recommend to friends and family !!
Just rented a storage unit at this location. Highly recommended! Both Kyle and Adela were extremely kind, thorough and helpful in assisting me to get it all taken care of over the phone, online questions, getting a lock and answering all of my questions to ensure a smooth move on the day I needed to store things.
We rented 2 units at this location and the process from beginning to end was super smooth. When they say contactless, they mean it. I booked the unit online, Kyle called to confirm my info, and the unit was ready the same day with all pertinent info inside. Needing a storage unit is never for fun reasons but at least it was easy. OH! The app! Pulling in and using the app to open the gate was THE BEST. I barely remember my own phone number so not having to remember a gate code was clutch.
Super easy process! Kyle was great to work with.
really good service from kyle
First time ever renting a storage and I feel that I came to the right place because Kyle was so kind and so helpful.
Kyle was very helpful.
Kyle did great helping find the best space I needed to store my belongings! Thanks Kyle!
Kyle did a great job helping on storage options
Kyle was very helpful and very knowledgeable about the company 😊
Rented a parking space for my enclosed trailer. In less than 3 weeks of my trailer sitting there, the locks were cut off and everything inside was trashed. Nothing was stolen, so there was nothing to be claimed with insurance nor could the police do anything. They do not have cameras watching the entire lot, so nothing was captured on film. Considering I pay $120+ per month for a parking space, I would expect the lot to be more secure.
Clean place, easy to get to and Christian was very helpful. Great rate on our rented place. Would recommend
Christian stopped while we were moving out and made sure everything was good before we left 👍🏼
Well, I came in here just to get an monthly estimate for a large unit. As i have never rented a unit before i wasn't sure what to expect. I explained to Vanessa I was moving from a shared large apartment to a smaller one just for myself so i needed a large space. She told me the different unit sizes and expressed which one she thought would be a good fit for me. She then explained all the fees and insurance I'd need to get to cover the unit. Was very pleased with my first time at a storage place. I didnt end up getting a unit there that day but now i know what to expect thanks to the helpfulness of this public storage employee.
Don't like having to use the code to exit the property.
Shana was a really helpful person today she had the patience to explain everything and she was the best,we need more nice people like her in this world 👍😀
Great customer service
Great customer service!
Danielle was everything and I love the establishment
Danielle took great care of us! Such great customer service!
Danielle the cashier was nice and helpful she need a raise she stop me and husband from getting the wrong unit .
James is a great business manager and has treated me really well
James was rude and very sarcastic don't rent here!!!
Help someone to move things from there.
I came in today to look at a Storage and Mia helped me find the right size I needed. I was very assure and she reassured me that they would put me in the right unit. Although I didn’t rent today I will definitely be back to rent with Mia
Dont rent here they keep changing the prices on unit every month they want to go up and when I try to tell the person in charge there James he got very upset with me and i ask-for a manager he was rude about it
I’ve used a lot of different storage facilities in the past and they are all basically the same except one important factor… And that is the staff. The person James that works here is fantastic if he’s not the general manager I would be surprised. Whenever I’m here he is always checking up on things making calls and walking the yard etc. Most storage units the staff is sitting on their phone playing video games and watching YouTube. There was a situation with some homeless people living out outside the Fence. I believe he took care of it and contacted The owner of that property police etc. whatever either way they’re gone now.
James is a very good person, he took excellent care of us, he explains everything very well, they have good facilities and affordable prices.
Easy fast service.
James has a very positive attitude and made the process easy!
James was very helpful with getting me set up with my first storage unit.
Kyle did a great job. Really good customer service. Definitely recommend this storage to my friends!
Awesome place neat and clean and James was very helpful with getting me a unit. Great employes and very polite. Thanks!
Like it cause it met my needs when I need it to
Amelia was super sweet and extremely helpful I definitely recommend you talk to her while visiting this facility
Amelia was great! Thanks so much
Great and friendly staff. Will keep storing my items here over other companies. Amelia helped me when I started renting and has been awesome to work with ever since.
Great price and location. James helped us check in and was super helpful in answering all our questions.
I came into this public storage location to ask about units and even though i am not renting for another couple of months. I know for sure I'll be renting here. Bryan answered all my questions and even went out of his way to show me a few units.
James was great!
I like my small storage unit. Just big enough for my boxes. I was a bit disappointed today since the trolley was not in the corridor. I was really counting on it. Had to carry everything by hand which was not pleasant.
10/10 would recommend! James was extremely helpful, efficient and professional. He got us set up with exactly what we needed SUPER FAST. Thanks James!!!
This is my third time to rent a unit here. The location is great, and the place is always clean. James is VERY thorough and helpful. Nice to have someone who you feel is glad to be there helping you.
Excellent experience as a long-term tenant of my 10 X 30 locker.
James was great explaining and answering all my questions.
James was very helpful and informative. He got me set up quickly in a 5x5 space, I only need a little extra storage as my apartment has very little. The prices here are reasonable, security looks more than adequate, and the facility appears very well kept.
Adrianne was great and very professional.
Great location and friendly staff. James was very helpful and got me set up with a 10x10’ unit. Be sure to ask about their promotions- you can usually get a discounted first month.
Awesome location. Amelia and James at the front office were super helpful and knowledgeable.
Thanks james. Great customer service
Thanks Nicole for referring me to this location for outside unit. James was great.
I needed a outside unit and went to a different Public storage and they didn’t have a small unit and the lady there Nicole refereed me to the one down the street to the one James was at and he was able to me assistant me with a smaller unit and help me out. Thanks guys.
James was a great help. He went above and beyond on a Sunday morning when every other place was closed. Thanks James!
Always helpful at office. Sabrina helped me when I vacated my unit and everything went smoothly.
Good upkeep of facility
Thanks Nicole for helping me find a big unit out doors for a good price.
Bryan was awesome, moving and relocation are stressful times. This guy made sure all my storage needs were met. There's probably a hundred storage's in Austin,but Bryan's customer services will keep me a loyal customer.
went by today and Bryan was soooooo very helpful and I appreciate that he took care of my storage thanks !!!! no complaints here
6 to 9 set hours. $25 late fee then a phone call then an email...
100% do not recommend. Our storage unit ended up with some type of roof leak and because we were out of state when it happened we didn't catch it and our stuff ended up covered in mold. It took forever to clean everything and our carseat was ruined.
Nicole was very friendly and helpful and answered all my questions. Thanks
Victoria is very personable and efficient
Great experience!!! Victoria by directing me to the storage most convenient for me great system!!!..... Awesome team y'all have Public Storage
Victoria was awesome and helpful.
James was a great help, but I'm not to keen on the company having changed the locks to force you to spend another $20 to buy theirs that I'll probably never use again. I used this company 2 years ago and brought my own. Bad businesses move. Feels like nickel and dining.
James was really helpful and polite
Thanks Nicole for helping me out at the last minute. Im new to the city and you made me feel very welcome here
Service was great! James was very helpful. He provided great customer service. I highly recommend this location.
Great customer service.
This public storage will not work with you no matter what. I had a 5x5 storage for 3 months @ @$50/month. I moved out 08/01/19 and they would not vacat me and just pro rate me for one day. They are charging me $50 for the whole month of August even though i cleaned and vacated. They told me they will charge me the $50 plus late fees then send that balance to collections. CUBESMART is the way to go. They will pro rate you what ever day you move out. Will never use Public Storage again.
Very nice people.
Jessica was extremely helpful during the check in process and made everything easy by answering my questions. Really there was no hidden fees except for renters insurance, but I already knew this before coming so not a big deal since it is affordable. Thanks, Jessica!
James was very polite and helpful. Overall the reservation and Check-in was a breeze. The facility is very clean, I even saw James going around sweeping and keeping an eye on things which is comforting. My one critique was that they require you to purchase "storage insurance" which I didn't find out until I was there and paying. It may have said it somewhere when I was signing up online but I didn't see it. That said it's not very expensive so no harm done.
Great service! Jason helped went through everything step by step. Was amazing! Recommend this place
Jason at the desk was really helpful. I recommend this branch for public storage
Had to get a new storage space immediately and they were able to accommodate my wishes. Were very helpful and super friendly. Thanks again for everything Nicole.
nicole and lauryn were extremely helpful. fast and easy service. will definitely storage my belongs here again !
Every time I go there I have no problems.
James was very friendly, knowledgeable and attentive. He made sure all questions were answered and had me in and out with my unit in no time! Thank you James!
Nicole did a fantastic job setting us up with our unit. Quick, fast, friendly service. Highly recommend!
Nicole is always so welcoming, pleasant to work with, informative and quick to help with all of our needs.
Nicole was extremely helpful
Nicole was so helpful in giving us the correct reservation in a timely, efficient manner. The office also also appeared newly renovated and very welcoming! Thanks again - can’t wait to rent for the month!
They rocked. Nicole was super friendly and helpful, and the office was super clean. The process was also very easy. Trust.
Nicole was extremely helpful and very sweet. She took care of all my needs.
Staff was friendly and place was clean.
Nicole was very helpful and very respectfull and met all our needs
Great customer service from Nicole. She is very friendly and welcoming.
I love Kim. She is gracious, helpful and kind. I like the new security features and that it is climate controlled.
Nicole was great! Very professional and recommended a perfect place to go out to eat. Loving Austin Texas already! If you’re looking for storage this is the perfect place to go.
Cheap and great!
Luanne was a big help in getting me a unit. She's friendly and energetic.
Nicole was great! Very friendly and made my storage enrollment process smooth. Thank u !!
Nicole is a very good manager a great people love her attitude
Need a unit for a bed, couch and ottoman for a couple days and and ended up getting a 5 x10 for thr new customer price and it was perfect. Also, Nicole is very very friendly and know exactly what you need! Thanks!! Will use again!!!
Thank you Nicole for the great customer service you gave us.
Jason did an amazing job, was very accommodating and the process was quick and easy. Definitely would recommend to my friends for a cheap quick and friendly storage unit.
Luanne was very helpful and knowledgeable about products and services.
Nicole provides great service and was very quick and informative .
Nicole and Adrianna were such great help. Thanks for helping me find rt size and price
Nicole really took care of us. She was so easy to work with I highly recommend this facility. Thanks again!!
Nicole went above and beyond, it was awesome working with her. I highly recommend this public storage facility. You can tell they really care about the customers needs she stayed after hours to help us accommodate our very stressful family move. Thanks again for taking some of that stress away!
Thank you Nicole for being awesome and for always providing excellent customer service.
Nicole was an absolute pleasure to work with! I would recommend public storage to all my friends and family!!
Nicole was a dream to deal with. We rented everything sight unseen, and it was exactly as described. Easy in and out, constantly upgrading, highly recommend.
Nicole was awesome, great customer service and very positive information about the property.
Louie was very helpful.
Nicole does an amazing customer service job. She quick , if I ever have any ? She had the answer. She very polite and helpful I feel like she is great in what she does for Public storage, to help keep customers satisfied..
Big thanks to The manager Nicole shes always nice and friendly has excellent customer service
Nicole was absolutely wonderful thanks for all ur help
Nicole was the best. She made sure to get me all set up no mater the time it took. The gate system was down and there was an unruly customer behind me. Instead of getting frustrated or rushing me along Nicole was patient and calm and made sure everything was taken care of before I left the property. Thank you, Nicole!
Nicole was absolutely wonderful she stayed a few minutes late just to make sure I could rent a unit awesome customer service
Cheap places very nice staff Nicole was awesome
Nicole was was super nice and a delight to speak too, very helpful, made the process easy and painless. If you can, definitely speak with her for your storage needs.
Nicole truly got my day started in the right way...What an incredible manager... Being a business owner myself, this is the type of people I would bring on board and teach them the ropes for more advanced opportunities. You do have a diamond on the rough.... Make sure you good folks at corporate keep an eye on Nicole.yours Joseph Zelaya. Director of operations MMCS.
Jason was very helpful. We needed assistance in explaining some of the more detailed terms, but he was quite patient in his clarification.
Nicole was awesome!! Adrianne was very helpful as well. Drove 4 miles to come here and do business with them!! Thank you very much
Great Customer Service from Nicole!
I just want to compliment an employee at your 71741 location -- I was in the process at moving from Austin to Killeen,, and Nicole was very kind and thoughtful to help me out in a jam on my storage fee. She is a great accent to your business,, and showed great customer service during and after my move-out of my storage. Ive been a customer with Public Storage for the last 5yrs,, and will definitely use Public Storage again in the future!! Thanks,, Dean C.
Nicole was great. Professional and courteous. Painless experience. 🤘🏻🤘🏻
Nicole helped me out a lot. Great communication with what I was looking for. Recommend this place!
Nicole was very helpful finding the right size storage unit
Nicole did an outstanding job! She was extremely nice and helpful. She was able to fix several issues with my reservation. I really appreciated her help!
Here at the public storage (78741) store and I received excellent customer service from Nicole. She was very informative and answered every question I had. Now I’m ready to store my goods!! Thanks Nicole for your help! :)
Nicole & Adrian were very friendly and helpful. Definitely will return!
Very nice and helpful thanks Nicole
Nicole, was very helpful and professional in the renting process.
Best experience I’ve ever had with a storage unit. Nicole and Adrianne are the most helpful and knowledgeable personnel that I’ve come into contact with at any storage facility. Ask for them at this store, they will always take care of you.
Awesome service from mrs.nicole .. thank you for you help and service
Public Storage is the place to use when you have items that you want to store besides it's been a long time that I haven't used one of these places
Love this place super helpfull staff very attentive, excelent service from Nicole! Highly recommend this storage company.
Nicole did an awesome job today with my rental. She got me a great rate and right size. Thanks
Nicole did a great job handling thanks .
Nicole was excellent in showing me the good deals they have really nice and convenient location too!!
Nicole did amazing 👍🏼 Great service!
Nicole was very nice and polite thanks for the awesome customer service
I enjoyed my first time experience with public storage with Nicole.. awesome customer service.
Nicole was amazing, fast and friendly service
Nicole gave great customer service! 😊😊😊
My daughter came to rent space at this location and i had a horrible experience. She was stuck in traffic so got to the store 5 min before close. Once we pulled up he locked the door and didnt wanna help us. James was very rude and unprofessional not sure how he is even still working here. Need better associated with better customer service.
Nicole is the nicest lady! Excellent customer service, best in my 25 years!!
Nicole was awesome! Nice, quick and supportive! Definitely would recommend this place. She even called me to make sure I got all my trash out so I wouldn’t get fined!
Nicole places customer first, she covered every detail, confident, smart, and very friendly..thanks I feel secure
Best place ,wonderful service , # speak with Nicole
Rented space from Nicole today and she was very knowledgeable and I appreciate the help. Thank u.
Nichol was great. Explained everything thorley and had a great attitude. Very friendly.
Had a great experience with nicole amazing totally recommend to go see her!
Nicole was very friendly and helpful! She definitely did a great job in helping us feel safe bringing our belongings here!
My experience was fine until my items were stolen from my storage locker. There are no security cameras at this location and my unit was locked and I’m the only one with the keys yet there were many items missing from my locked storage unit.
Nicole has been so helpful everytime I needed a unit and I always look forward to doing business with her! Prime example of exceptional customer service
Nicole was awesome. Made my rental easy and my initial was made and taken ASAP. Real pro!
Nicole was amazing, made everything super easy and I was taken care of .
Nicole was the best she was very kind and helpful to me. And she made my vacate go smoothly i would recommend her service to any one and when you see her tell her crystal says hi!!!!
Nicole was so awesome! She let me know that I could get a much bigger unit with easier access for the same price. Quick, proxy, and a great price! Thanks Nicole!
Adrianne and Nicole were a huge help highly recommend...
Very helpful and kind employees Nicole and Adrianne helped me out. The process was easy and smooth. I am very satisfied with the service!
Miss Nicole was very nice and helpful just knew her materiel and very info on the property
James was a great help and very professional... Thank you James keep up the great job
Kristina was very helpful thank u
My experience and process of extracting all my valuables couldn’t have been better Thanks to the excellent customer service from NICOLE here at this location 78744
Nicole & Adrian were amazing. Go Rockets! Would recommend this place.
Nicole was great, great customer service, helped with unit location and even showed me the space ahead of time...5 star service.
Christine is amazing! My experience was complete thanks to her. The prices are reasonable especially given the prime location, and more importantly, the storage facility can accommodate a semi-truck. This was a primary consideration for me since I am moving my stuff here from out-of-state, and not many of the storage facilities I looked at had the parking lot space for that. Thank you Christine and the Public Storage team.
Overpriced. Watch out for the fine print!
They will Prorate your move in, But if you move out on the first of the month they expect a full months rent. Fraud!
Great staff, clean and easy to get setup with as well as end contract. Would recommend their services to anyone looking for storage services and accommodations
Great service!!! Thanks James!!
Falisha was amazing! She was helpful and informative. We weren’t sure on the size that we needed but she was more than happy to show us a couple of units to make sure we got the best value. I recommend storing your things here you get the beat value for your buck. Thank you Falisha!
Wow, what a pleasant experience! This was my first time renting a storage facility and I have to admit I was a little leery if leaving my stuff in a strange place. The manager, I think his name was Steven was so helpful and patient with me and all of my questions. No more worries!! Thanks Steven.
Quality customer service. Parked my car there for 5 months and found it perfect condition. Couldn't ask for more.
Ariana is awesome, she deserves a raise. Thank you so much.
Call people very helpful appreciate
This facility is ran by one of the most kind and professional individuals ive ever encountered, being an employer of customer service reps i must say Ariana C. Is definitely a strong asset to the public storage company. Thank you Ariana for all that you do. Thank you for the kind service.
First i would like say ive been to this location a few times very affordable Great location & clean ...and i recommend this location to all and been wanting to mention this to her but Adrianne Thank You for Your Great Customer Service.Thank You for listening and for being there for us customers many employees are just there about there numbers but you actually enjoy your job..thanks Adrianne
I've been a satisfied customer for close to decades. Adrianne the Manager is very helpful, and understanding. Come and rent a unit from this location.
Adrianne is the BEST! She has been my rep since I started renting and she has always been a great help for me wherever I needed any assistance. Thanks Adrianne!! DOug
Warning! This storage allowed a break in on our storage unit while we were paying lease and while a padlock was affixed to the door. They cut the lock from the gate off without informing us. The workers went through all of my property, flung carelessly all my collectibles and belongings. They Helped Themselves To My WiiU, games, baseball card collection, and my toolbox. All in all almost two thousand dollars in theft and damage. What's worse, the gate they installed malfunctioned immediately. NEVER STORE HERE! BEWARE!
Mary was very amicable and made checking in easy.
I highly recommend this storage location, the staff is great, and thank you to Mary for giving me a great 5 star service
This place is affordable and conveniently located. I recently moved from a larger space to a smaller space and the staff, particularly Adrianne were very helpful. They also worked with me to get me the rate I got online even though it was a transfer. I feel secure with my stuff here.
Adrianne did a good job
Great experience with Adrianne, she had great customer service skills and she was very knowledgeable at her job, i definitely recommend this location for your storage rental!
The employees here are very polite and quick. The longest part was me reading over the paperwork when opening the unit. They also changed the doors on the units to increase the security.
Adrianne and isabel are awesome, very friendly and made our move in super easy. Thank you.
Adriannewas amazing she was super nice and very informative and all-around great employee/property manager. The storage itself is perfect at a very reasonable price and easy access in and out of the facility.
After a rough start, they have been more dependable. Eh...I store my stuff there and I have not have any problems with these people for a few years. However, they are pretty expensive and seem to be increasing their prices every year.
Had questions about a storage and Adrianne was extremely helpful. Thank u for answering all my question.
Kept my stuff safe if my moving forward to a new house
Adrianne I've watch you interact with customers you are very helpful and you always have a wonderful smile on your face keep up the great work.
We had a supportive and reassuring experience with this amazing organization of moving professionals. Our furnishings arrived late, but, my team was ready to position all into one unit. Adrienne cited we had option of renting another one for overflow, should we require. We needed it and I especially thank her for "having my back" when working with interesting varied sorts of mover trucker drivers. As my husband wouldn't arrive for another day/so. Luckily, it turned-out well, we were exhausted, but safe from such long distance travel. Happy to now reside in Texas!
One of the district managers for Austin was so unpleasant and inappropriate that I took a week of my time to drive across Texas and get my things out of storage so I would no longer have to deal with such horrific people. Maybe the staff at this location is perfectly nice, but they are being represented by a nasty, condescending lout.
Returned customer and for non climate control units, they're clean and affordable for the area. Adrienne in the office is excellent in assisting you with all your moving needs. She makes the storage experience pleasant. Returned only because of her excellent customer service.
Very helpful and cooperative staff! We kept a small unit for a few years, and then upgraded to a larger one for a few more. When it was time to move out, Adrianne and her folks put up with us needing to change our move out date several times, and she was a huge help with coordinating the portable shipping container we used to clear out all our stuff.
Stop by for just 2 answers and left with many more details about my move that i hadnt even thought of thank you adrianne and when my move takes place i will reserve ahead cause of ur busy season coming up and i would love to have my item secured with a very knowledgeable property manager thanks again. Edgar
Got a decent truck. Moved and returned it. No hassle and everything went as expected.
Super nice staff! Thanks to Adrianne for making it an easy experience!
great staff excellent people working there answered all questions very professional and helped with all of our needs. Adrianne was very helpful great worker and employee
Friendly and clean
Adrianne was awesome
Adrianne, Mary and kareem were awesome!
My Name is Debra Rojas want to share Kareem is an awesome employee was so helpful and knowledgeable..Stopped by today and met Adrianne and Mary who are great assets to public storage so very helpful and great attitudes Five stars to your employees.
got great service from adrianne and nicole
Adrianne and Nicole are awesome. The best service I've ever had. Thank you
Although I canceled my space because I did not need it anymore, acquiring that space went smoothly because of Brandi. She was courteous and informative, and provided great customer service. I would definitely recommend this storage to others. *This storage accepts nonrunning (insured) cars at a reasonable price, which is great.
Adrianne and nicole are awesome. Always good customer service when i come here
Adrianne & Nicole very polite
Cole and Brandi where cool and very helpful. Awesome spot to storage your things. Add new tires to the kart.. we were low riding.
when I came in last week, Nicole & Adrienne were super helpful. they made my move super easy. thanks a lot!!
Adrianne and Cole very nice and helpful. Facility was spotless
I always get great customer service everytime i come to this location. Adrianne is awesome. Highly recommend this location.
Always come in to this location to make my payment and Adrianne is so awesome and helps me with anything I need and also had help today from crystal cz. I highly recommend this location for great service.
Came to this location to get help finding a unit and Adrianne was awesome in helping me find a unit for 1 month. Highly recommend this location.
Cole is very helpful and friendly.
Adrianne was awesome! I have never rented a unit and I was amazed at how easy she made the process. I would definitely recommend this location to store your things.
Staff was very friendly and extremely helpful!
Great help. Adrian was great
Adrianne made the whole process super easy! She informed me of all possible options, and helped me decide which would be the best fit. Couldn't be happier with the service and the pricing. Thanks Adrianne!
Adrianne was top notch!!! We had a few issues and she was very accommodating!! She deserves a promotion! Thank you!!!
Rented from Adrianne and she has been great. I highly recommend this property
Came by this property a few weeks ago and asked questions about storage. Adrianne was the manager that helped me and is very knowledgeable. Didn't end up renting because I wasnt ready but I will definitely recommend this property to all my friends
Ms. Adrianna was very helpful and generous. Services there is excellent. If you need a storage area I recommend the Public Storage at this location.
Adrianne was awesome
Adrianne is awesome and is very courtious and is very helpful i highly recommend this property
Adrianne was very nice and made sure I had everything I needed.
Great service. I had a pleasant experience from renting at this location. Adrianne does a good job.
I was greeted by a nice lady by the name of Adrianne who also went over the special promotions you have and went over the insurance and locks we needed.
Been at this location for years. The staff has been awesome throughout all the years I've been there
I needed a short term space for my employer. Public Storage on E. Ben White fit the bill perfectly. Friendly staff. Great location. Kim and Adrianne made the process very easy. Thanks!
My experience was a pleasant one. The employee who took care of us was cordial and friendly and professional. I could have saved money by bringing my own lock; but, the main thing was I treated like customer and taken care of. All the paper work was explained clearly. Thanks for time. I am a repeat customer. Sincerely, R.Rodriguez
Kim and Mary thanks for y'all great customer services. They're really helpful and making my day.
Mary gave great service and she is very beautiful
Just rented a unit with mary. She was very professional abd made the move in easy. Would definitely recommend this place.
Mary was a great help she waited for me after 5:40. I appreciated her kindness...and thanks public storage once again for help
Kim and Mary go out of their way to provide excellent customer service...my only wish is that the facility be open 24 housr.
Mary & Kim have been amazing! I had to get a storage unit to get out of a bad situation & they have been helpful! THANK YOU!!!! :-D
Kim was amazing! My code wasn't working and I saw through the fence. She assisted me on getting in even though it was after business hours.
I just stopped in for directions and this sweet lady by the name of Kim made it super simple to get where I needed to go. I loved how she made me feel ever so welcomed. Thank you Kim you are a sweet lady
I just want to mention the extraordinary service that I received from Kim today! She really takes care of her customers and make sure that they receive premium customer service! she catered to all of our needs and went above and beyond to satisfy our needs! I recommend this place to anyone and will be continuing my services here!
Excellent Kim was an amazing manager, by far the best I've ever encountered this being my first time ever renting a unit, she made sure I got the right space & even made sure she got me the best price around! Thank you Kim for all you do!
Came in to make a payment and Mary was very helpful and nice. would recommend this place
Great job performence from Mary, Kim!
as a costumer that is always late on my payments kim always keeps a smile on her face to brighten up my day .she is a hard working lady that shows leadership and leads by example.kim is a great asset to public storage and deserves an award for her everyday hard work.....
Kim precoded excellent customer service and made sure to answer any questions we had.
KIM IS THE BEST
I was helped out by Mary this afternoon and the process was so easy and painless. Mary was friendly and professional, would recommend to everyone. A++ location.
Went in to rent a storage unit from Danielle today and being that it was freezing she did a great job and didn't hesitate to help me. The process went quick and easy and I'd recommend public storage to anyone looking for storage.
One word.."AWESOME".. ! Nice location and unbeatable good deals. Amazing customer service from mary n kim,Hmmmmmm.....mary ROCKS.They are always ready and willing to help you.My first experience was great and i'm definitely going back if need arises .
Mary and team at this store provide great customer service and always greet me with a smile
Kim is awesome! Nice, friedly, polite, helpful, good location, good accessibility, very good prices - everything somebody that needs a storage unit could ask for.
Incredibly friendly and helpful staff with Mary and Kim. Site's pretty secluded and feels safe because of it.
Went in for a storage unit! Within 15 minutes I was out the door with a great rate an peace of mind. Mary the property manager was spot on and made the process smooth!
Very help and informative. Mary explained everything and took time to explain everything! !
The staff at Public Storage at 5016 E Ben White Blvd are super helpful and friendly. We have been storing our stuff there for 5 years. The reason I did not give them a "5 star" review is because their dumpster was completely full and when we emptied out our storage unit, we of course had things we wanted to throw away. With a full dumpster, we had to add another trip to our schedule to be able to throw things away. That was inconvenient and not expected at a storage location. Other than that, we were very happy.
Rita was awesome:) thank u a lot!!!
Rita was very helpful, informative, and friendly. I enjoyed her service and would come back to this storage if I ever need it again.
Kim was great
Mary is the best. go to her for all your storage needs
Mary was prompt and very helpful, providing tips to help my storage experience be a lot easier.
Just rented a unit with Mary and Kim. Mary had amazing customer service, she explained everything for me. Thanks Ladies :)
Mary was. GREAT to work with
Mary is awesome!!!! Makevsure and ask for her.
Amber was very friendly and help-full. The storage was clean and great service and great prices. I did rent a unit thanks
A colleague and I stopped by to rent a space at this location and we were greeted very warmly by Tim (who went by Kim - I think they messed up her name tag). She was nothing but helpful, and was very enthusiastic and energetic and made the experience of renting storage very easy and enjoyable. Thanks Tim (or Kim) for your help!