Public Storage Self-Storage Units at 7112 South Congress Ave, Austin, TX

Susan was awesome!!She was very professional but polite annd easy to communicate with and was very knowledgeable about the business.

Susan is an excellent employee. Very helpful and informative.

Susan was very professional and kind!

This is a great facility, Susan is so amazing and helpful. I’f you’re looking for a good storage space I highly recommend this one!!

Came here looking for a storage unit. I left with a friend. Thank you Susan!

Susan really, really is fantastic, you should have her in your company for a long time!

Thank you so much Susan for being thorough in your work, while being punctual and sweet all in one! I definitely felt less stress finding a unit with Susan’s help!

Susana mucha gracia

Susann , what a joyful person ; furthermore she helped me with what I needed whilst having a smile on her face. Definitely a place to keep coming back to for storage needs , thank you public storage ; more importantly thank you Susan….. keep up the good work!

Susan es una persona muy amable y respetuosa y muy trabajador estoy muy con tento con sus servicios

First time meeting Susan but the 3years being here she's one of the nicest I meet here

Susan has top tier customer service every time I call or come in. If she is not part of your customer service training team she absolutely should be.

Yes Yes & Yes!! When it comes to storage this is the place to choose! If you need storage space & want to work with genuine people who care about you & your things as much as you care about them then 100p go here & ask for Susan!!

Not sure why but the office had a weird funky smell.

Update...Susan has been very helpful for me. She listens well to any question, explains matters to me, helped me with my rusty lock and she is just a pleasant person to talk to. I will easily recommend Public Storage to anyone looking for a storage place , Louie and Meranda were great. They were very understanding of my moving situation. They made it work to accommodate me to the best of their abilities. The prices at the storage unit were way beyond reasonable. They were very clear about every single aspect of the unit. They went over points with me if I needed explanation. I would recommend Public Storage to anyone.

Susan has always been super helpful! Highly recommended !

Susan is very nice and helpful, she makes coming by the storage a pleasant experience with execellent customer service.

Susan was so helpful and friendly in meeting my needs. I have one unit at this facility and needed a second and she found one close to my current one and was quick and efficient in processing all the details. She was very welcoming! The property is kept clean and it has a nice location close to downtown but away from a lot of traffic. Great facility and staff!

Susan was such a phenomenal help! She went above and beyond to get my problem solved and help me find the best rate. Her kindness made a very stressful moving day so much easier. Very thankful to have had her help!!

Susan is absolutely magnificent - I couldn’t recommend this place more. So easy, great customer service and amazing location!

Susan es muy buena me encanto su trato es muy buena Gracias

Susan was incredibly helpful and so so kind!!! Love her enthusiasm and excited to be renting with Public Storage for the first time.

Susan was great, excellent service

Friendly, quick and professional.

Susan is great! She went above and beyond! She’s super friendly and is very knowledgeable!!

Susan as great with customer service information.

Susan was very helpful with pricing. We were able to redeem the $1 for the first month.

Great greeting, told us different options within our budget and is very understanding, thanks alot.

Had a great experience at the facility. Susane who is a really friendly and helpful person and helped me throughout storing my stuff into the unit. Recommend this store

Omg Susan is an angel , she was so helpful and informative. I’m so glad I came to this location .

Worker Susan is very friendly and helpful.

Nice, friendly, clean, and has security

I was professionally served by Susan and Im greatly satisfied

Susan Taylor..... did an amazing job helping me, had lots of patience with me and was amazing in helping me in my need!

The guy working there, I believe his name was Louie provides great customer service. And helped me figure out what would work best for my situation. I would definitely recommend this place to others.

This place is very professional and secure. Tarah provided exceptional customer service and took the time we needed to feel at ease storing our valuables here. I would highly recommend visiting this Public Storage before making any decisions to store your belongings elsewhere. Thanks again Tarah!

Ms. Tarah was a great deal of help when it came to assisting my grandfather with obtaining his unit. She was thorough and her help was intuitive! If you’re ever at this location Tarah is the perfect property manager to deal with, I highly recommend!!

Public storage on south Congress is the storage around. Susan is very helpful answered all of my question and am a very satisfied customer

They were amazing ….. I would like to say “THANK YOU” to Susan for helping me out and returning my calls, keeping me informed and getting my issues resolved quickly you are awesome! Everyone there was very helpful and I’m very appreciative for that! Thanks so much Public Storage……..

Susan was very accommodating, she helped me find the perfect size storage for my belongings! Highly recommend this facility and Miss Susan!

Rafael was very helpful getting me the perfect storage unit for my need. He’s ah 5 star B!

Raphael was amazing def recommended location customer service ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Don’t store here. Ali though it’s a business you may get behind a month they will be ready to auction your unit. I had my money ready to pay late fees and everything and my unit was auctioned lower than what I owe. Much lower.

Louie helped me this place is awesome

Louie is the best. I had some trouble with my moving company and had to cancel and make new reservations at their request. Louie was very understanding and helped me sort things out when I was in tears from this other moving company who was treating me poorly. Very grateful.

Louie was very helpful updated this place is awesome

Louie provided excellent customer service

This is the best experience I've ever had with a storage facility. My family and I are moving to Austin from Colorado and we have multiple households needing different options and Tarah helped me with everything. We're excited out our new life in Texas, but it's been a logistics nightmare. I'm thankful that she was able to streamline things for us and make our storage situation one less thing we had to worry about.

I have come to make payments and I came twice in one day and the office was closed, I'm very unhappy with the management but they are quick to charge me late fees and when I go to make payments early on lunch break or after they aren't available.

The online move-in experience went well. Everything was ready when I arrived. Have since met the manager and staff. Friendly and courteous. Property is well maintained and clean. Gate works perfectly. Happy with my choice.

Updated my review for Louie he provides excellent customer service! Miss Isabelle has been so great with helping me and she was very professional very helpful and I would do business with her anytime

Clean facility excellent customer service from Louie! Updating this review, Cannot reommend.this place enough! Louie is just the best!

Love these place very helpful and very knowledgeable people and very respectful people thanks peeps

Without proper notice via mail or phone call-this location decided to charge me three times my rent amount. They continue to act like they notified me that my rent was increasing to $63 from $21 .... Where in the hell is that considered normal?? Tried to call the location and the manager Louie was not cooperative in any way and continue to lie while we were on the phone. Worst customer service I've ever experienced

Louie was so helpful and patient! He made my process of moving out so much easier!

A good place to store all your belongings

Away been good for us

Louie was enormously helpful! I live out of state and had to coordinate moving my stuff out of my unit and Louie helped me every step.

Luis helped me and my experience was AMAZING! Clean facility great customer service cannot recommend this place enough!

Louie is awesome!!! Great customer service in person and on the phone!!! We had our stuff for two years here and never had a problem or issue!

Louie is awesome place is clean and safe

Louie and Aaron provide the best customer service

Clean place

Worst place to store your stuff they are constantly giving my elderly friend the run around.

Aarón and Luis are a crear heló and the customer servicié was excellent!

Louie and Aaron are an awesome team property always clean and customer is exceptional if you need storage RENT HERE

Very helpful staff Aaron and Luis always helpful. Office is clean all the time.

Aaron and Luis are awesome and always great us and are super friendly I see them always patrolling and doing their job by making sure all the locks are on people’s storage units. They are great at communication and keeping the facility clean. I will definitely be staying here as they make us feel safe and happy with renting the unit.

Louie is amazing!!! Very attentive! Always ready to answer any questions I have in the most polite manner!

This place was great the worker is very friendly and helpful. The units are not expensive the place is safe to go to .

Erin was a great help! 5/5 service!

Update service is still exceptional Louie is awesome

Louie is the absolute best he helped my mom and I out when we really needed it such a great employee hands down one of the best customer service interactions I have had I highly recommended going through Louie at this location

Louie is just amazing at customer service he was able to help me out when I most definitely needed it he is the absolute best I highly recommend going through Louie at this location

I had a great experience with zaida who was friendly and professional..

Great customer service by Jessica R

Louie is extremely friendly and helpfu! We absolutely loved his attitude and how he was very informative! Definitely giving him and this location a 5 star review! Thanks Louie!

I really enjoyed working with Public Storage, Taryn was very kind and helpful with any questions or concerns I had. Highly recommend their services!

muy buen lugar exelente

Louie was a great help with getting me setup for storage

Absolutely love it. Convenient location and super clean property. I've never had any issues here and I feel it's a super safe location for your belongings. Rent has increased over the years but on pace with the local market. On-site live in management means someone is always safe guarding your belongings and I love it.

Louie was awesome and helped me out tremendously!!

Louie help me with this amazing storage. He was amazing, and professional. Highly recommend. Thank you Louie.

They were great. My moving plans changed because of the storm and I no longer needed my unit. Jayden closed my unit and refunded me with a phonecall, very helpful, professional, and prompt.

Louie is great! Very helpful.

great place to get head

Louie helped me out when I needed several units on short notice. Great customer service and super easy process to move in.

Very good storage place, especially because of Louis! Units are nice and everything is easy to set up both for move in and move out, just consider bringing your own lock to avoid paying for one there. Highest praise goes to the staff though, super friendly and always responsive!

Fantastic experience. Great customer service as well! Louie and Jasmine took care of my storage needs right away.

The staff is friendly and very helpful, when I ran into issue, they were quick to help me resolve it.

Great service and decent pricing. Staff is very friendly and professional. They were able to answer all of my questions and show me the availability of units. Pleasure to do business with them.

I have rented storage space twice at this location and both times Louie has been great. He’s super friendly and helpful and made the whole process so easy. Great customer service.

Great service from Louie at public storage. Appreciate the proactive approach!

I'm not into leaving reviews! But Louie's customer service goes so above and beyond, I want more people to meet this man 👍

Louie and Christian are the best! I honestly love doing business with them. I always leave in a better mood. The level of customer service can’t be beat. They’re personable, helpful, friendly, and knowledgeable. They deserve a raise! I’ve rented twice with them now. I could easily choose a storage unit closer to my home but would rather go out of my way to do business with this location again and again. My belongings are safe.

Louie provided me with a lock and helped me with great customer service

I took a look around a few other storage places and was trying to weigh the pros and cons before deciding to choose Public Storage & I have to say all these reviews I’m seeing about Chloe were so accurate & I’m glad she helped others as much as she helped my wife & I come to a decision! She helped me make the right choice when I was comparing prices of other places and explaining all my questions in detail, the customer service was outstanding & my wife is happy with our decision. Thank you Public Storage but also a big thank you Chloe for being such a big help & having great customer service skills making me feel comfortable & at home. Businesses need more people like you.

Chole was great very helpful very tentative and was able to get what I needed done she was willing to go the extra hard for me when I was in need though I didn't let her but she did offer ...I declined but just the offer says bunches about her and what kind of person she is...and she was still able to not only help me out but most importantly get the job done..I told her that we needed more people like her in this world...it would be a much better place...😁

Chloe was very courteous, knowledgeable and professional, was a good experience. (Brian Stenger)

I had such great customer service by Chloe! She made me feel great about choosing this location! She made me feel safe especially during this time of COVID. She always had her mask on which put me at ease. I chose this place due to the great experience Chloe provided me!

Louie and Chloe were great! Very helpful and made renting the storage unit incredibly easy. Great customer service!

louie and taylor provided me with great customer service

I really appreciated the kind service.

Quick and easy set up. Sales Rep inside was nice and helpful. Would recommend to a friend.

Louie was so helpful and nice!!

Kyle was very helpful and a pleasure to work with! Amen!

I wish they had air conditioned units

Kyle Help me with my decision and demonstrates knowledge of the products

Louie at the south Austin location was super friely courteous and professional. Everything was hassle free and easy!!!

Kyle did a great job.

Kyle was great !!

Louis helped me out. Hes a good dude

Louie is soooo awesome every month I come in to make my payments...always has his mask on so no COVID 19 fear here :)

Great service with Kyle

Rented a unit last week with Kyle and almost didn’t rent the space. I went in with $25 because that’s all I had and he was refusing to rent a storage to me because I didn’t want whatever insurance y’all had to offer. He told me he couldn’t go any further with the rental process because it was mandatory that I get the insurance. I left the office and told him forget it he saw me on the phone I’m assuming outside and told me he would go ahead and do it. I called the district manager and got no answer. Then I go to my storage to put stuff in and there is a lock on the space. Beyond upset I definitely do not recommend this company if they are forcing you to spend more money than u can afford!!!

Louie was great. Returns calls promptly and makes the renting process easy and fast. Moving out was extremely easy as well. Adheres to social distancing guidelines perfectly. Office felt safe and clean. The units were clean and ready to go. Only gripe is at the exit gate the key pad is at an awkward angle to the gate so you have to jump out to type it in. Not big deal whatsoever just thought it was a strange design choice.

Kyle was very helpful and provided us with all the ins and outs of the rental process! Funny and collegial!

Kyle was very professional. Awesome place!

This place is great! Kyle was super friendly and helpful. Glad I chose here to store for the first time! He walked me through everything. Awesome service. :)

Kyle did an awesome job. Very efficient

Nicholas was very helpful especially during this time of social distancing.

Kyle great

Kyle helped my friend and I find a storage unit that was clean and affordable. He was friendly and explained everything. We appreciate it!

I had a positive experience at this location. Kyle was extremely helpful and honest about the costs/processes in place. Each time I visited I felt like I had privacy to collect my stuff and felt safe within the gates. Also recommend buying the damp drying bucket for any units not temperature controlled!

Kyle was super helpful and awesome. Made the process quick and easy.

Kyle is the best!

The managers are always very helpful but when the district manager (not to mention names but it rhymes with barbina)comes around. you tend to get the negative side of public storage that so many people complain about. Keep her out of the stores and you've got a 5 star staff.

Louie was wonderful to work with! He stayed late to ensure my son's needs were taken care of and helped us get the unit we needed on short notice. I truly appreciated the excellent customer service ~ especially in the rain!!!

Louie provided me with excellent customer service

Cheap rates, good insurance, and Great customer service from Kyle, he is very helpful and answered all our questions!

Kyle did a very good job, he was very nice and kind.

Do not put your stuff here. First off, they bait you with rent. Be prepared for 2 months later and then any time they want, your rent will go up. Second, their gate never works. Don't let them trick you into thinking your stuff is safe. Finally, if you miss 1 payment they will threaten you with auctioning your stuff within 20 days of the missed payment. Finally, they let a lot of shady people wander around in the units. I always keep an eye out so people can't see what I have in there. Your stuff is NOT SAFE HERE!!! I will be moving out first chance I get!

We help me get into a storage unit fast and efficiently and look forward to renting from here on out

Kyle was great!

Awesome staff and helpful beyond belief! Thanks so much

Louie was amazing!

Kyle was very courteous and helpful

Do not do business with this place. We have requested a DM to call us to refund fees that are not LEGALLY allowed, WE ARE NOW GOING ON THREE MONTHS OF WAITING, NOT ONLY THAT BUT THEY CONTINUE TO CHARGE THE SAME FEES THEY REFUSE TO CALL US BACK ON. STAFF IS RUDE AND MANAGEMENT IS NON EXISTENT, THE GATES ARE OPEN ATE LEAST 4 DAYS A WEEK. DO NOT DO BUSINESS HERE.

Louis is super helpful and the location and space was just what I needed!

Louie & Kyle great help... appointment on time.....and very helpful thank you !!!

Did great Kyle

Louie is best if you are looking for a place to store he is the guy you want to come see! Explains everything clearly and keeps the property tip top! Can’t recommend him enough!

Kyle was awesome! He got us squared away with our storage quickly.

Very awesome service. Louie was very professional and polite. I will be used this storage for any future needs.

Here goes my experience first time here I talk to luamn she told me that she had a little storage which was pretty good size for $33 and so she told me that I have to have insurance on top of that one time fee okay so I did the one time fee and it ran me up to $68 maybe and then she told me that every month I will be paying $33 which this month I came to pay my first month rent I was charged thirty-six dollars and sixty cents pretty much these people want to lie how about this I have a big huge problem do not come here

Beyond horrible am currently stuck truck won't turn on and I have to waste my.day waiting for some mechanics to come out

Louie has provided me with excellent customer service, and has continuously earned my business, if you are looking for a place to store, this is it!!

Louie provided me with excellent customer service.

This location had a lot of vehicles to select from. The staff was helpful but not very friendly/ had a bad attitude. The location is also in a tough spot, making returning the vehicle a bit of a challenge.

Luanne and louie very wonderful with costumer service and very professional! Great job!!

Louie/Luanne amazing customer service! These people deserve a raise! Hands down the best. Highly recommend

Luanne was great fiber stars all the way

First time to ever use public storage of any kind. Staff was very friendly and helpful. Louis was extremely helpful with my move out process. If I ever need storage again I will definitely go to public storage!

Muy amable exelente servicio de la señora Marie lo recomiendo

Louie provides me with excellent customer service will recommend in the future!

Louie went above and beyond to help us! GIVE THIS MAN A RAISE!

Luanne and the rest of the staff are very courteous and professional. I recommend this location for your all your storage needs!!

Luanne was really helpful and positive and fun to talk with! It was a convenient and easy facility. Thanks!

Luanne has the best customer service 5 stars

Great pricing for a unit

Luanne and Adrianne were super friendly! Always greeted me with a smile and answered every question I had. Made my process easy and smooth and could not be more happier with the service provided!

Adrian was outstanding, went out of her way to assist us in every way she could! Highly recommend her for District manager!

Adrianne Great personality and friendly, she’s very knowledge And was able to help us take care of our situation.

Adrianne and luanne were great thank you for your help.

Luanne and Adrianne were so helpful and amazing, made my day, thank you much

Thank you to Luanne and Adrianne for their amazing help, we recommend them, 5 stars all the way

Louie helped me and was SO NICE!!

Luanne is one of the most helpful people I've come across in a long time, plus super friendly.

Luanne is amazing and wonderful person, and I appreciate her help.

Louie was excellent helped me get set up no problem! Would recommend to everyone.

A storage is a storage with the exception of service right? So I learn that I've been paying $180 for what others pay $118 for. I spoke to a very nice lady who applied for a reduction and I just got notice they are reducing it, but only $17. Unacceptable....the worst part however, is calling when speaking to the "Manager" Louie, being talked over, etc. Ridiculous....ripoff.....and watchout for that "insurance" tac on and won't take off unless you physically go up there. HORRIBLE.

Great service from Luanne

Louie was amazing at helping me find the best storage unit that made the most sense for my price point requests and unit size needs. He was such a pleasure to speak with as we toured the lot. I highly recommend Public Storage

Louie was a great help. Got the correct storage space I needed. His service was great. Thank You

Louie helped so much. He is very professional and personable and provided all the information on obtaining a space with public storage. Make sure y ask for him.

Louis was very helpfull.

This man is amazing !!! Thank you for all your help!! Strongly recommend this place for your storage needs!!

I only needed storage for 6 months, but while using this location Louie from the office was always available and happy to help. He made the move in and move out process super easy. I would come back for my storage needs.

Luanne, is awesome. Love her energy and she very informational. ⭐️⭐️⭐️⭐️⭐️

Simple process. Louie helped a ton.

Louis helped me quitó crear service

Luanne, Nicole, and Louis were fantastic. They were kind and helpful. I highly recommend this place for all your storage needs.

Luanne was so helpful! She is such a sweetheart she is so friendly, nice, and compassionate. Loved my visit to public storage today and so happy to have met her. Thank you Luanne!!!! Ashley P.

Luanne is very nice and professional! She helped me quickly and effectively. Thank you.

This place is full of it. First off their gate never works. So don’t believe your stuff is behind a secure gate. Second they will raise your rent as they please. Your contact does not protect you. If you think you’re going to pay $120 A month for a year expect it to go up within a couple months. They play you to get you to move in then raise rent. If you complain they basically tell you to F off. Save yourself headaches and rent somewhere else.

Ms.Luanne was really helpful and friendly.

I am very happy that Ms.Luanne was really helpful and amazing, she was really nice.

I am very happy with public storage, thanks to Jessica. She was very friendly and knowledgeable, she made the process very simple for me. I will be recommending my friends and family to this location:)

Jessica helped me on my payment today

Had a great experience here. On move out day Jessica was super helpful and made the process quick and easy!

Tienen un muy buen precio la chica que me atendió Jessica muy linda me encantó su amabilidad muy buen cervicio. Gracias. Jessica

Louie is the best!!! Kind and patient with me through the entire renting process.

Had a wonderful great experience was very helpful and with all the different situations and was very prompt and friendly and help me out a lot thanks

Great service and very clean facility. The representative there, Louanne, was a jewel - extremely nice, helpful and effienct!

Christina was super nice and knowledgeable. The whole process was easy and fast. Thanks for the amazing and friendly customer service at a stressful time.

Great Service.

Great staff, clean units.

Victoria is a great customer service and did a great job showing me around for

If you need a storage unit come see Louie he will help you with all your needs, excellent customer service, this man deserves a raise

Louie provides me with excellent customer service! Clean facility overall good place to rent

Louie helped me clear the rest of my storage remainings away, also set me up quick with a storage unit and has been very helpful and nice. Great customer service. I recommend renting here

Been here since January. Haven't had any problems

Sharla is a gem. Super accommodating and helpful and silly. Very enjoyable experience and answered all my questions clearly and thoroughly. Very impressed with her clearly practiced enunciation of "Orange Door Storage Insurance." Will be looking for her every time I visit, just for my own enjoyment.

Very nice facility. Can be expensive if need long term but everything nowadays seems costly. Offer insurance which is great and has security gate and cameras.

Sharla was a lot of help with giving me information on how to get a storage. She showed me different sizes & was really nice & friendly... I wish she was single though...Thanks again Sharla!!!!

Sharla was hilarious and so helpful! She explained everything so well and made everything very clear.

Louie was very helpful. He showed us to the unit and was helpful in explaining the insurance policy and the promotions.

Sharla was greaaaat and helpful!

Sharla was a HUGE help and personally helped my daughter with everything she needed to make moving into her storage unit a success! She had such an upbeat personality and then called me to make sure I had the correct info on the unit as well. The units are clean and perfect. I highly recommend and if all their staff is like Sharla they sure are a lucky business!

Staff was incredibly helpful, took me through all the steps. She ran out of cards and hand wrote one while I was signing paperwork. Thanks!

Good staff

Louie was awesome and provided me with great customer service everytime I come in!

Louie provided me with excellent customer service

Louie, is a consummate professional & is extremely adept at customer service. Not only did he answer every question about my short term plans, he went the extra mile to convey to me some services that has me considering using Public Storage long term. Not sure how many reviews are needed, but you can count this one for the month in my book.

Excelente place louie was awesome 😎

Louie helped me and my fiancé yesterday. As a new resident of Austin he made me feel right at home on day one. Great customer service, good local insight, and extremely helpful in finding the best space for your belongings. Would recommend to anyone.

Louie provided me with excellent customer service!

Louie was great help and got this unit going for me! Thanks public storage!

Holy Cow!!! Stay away from this place!!! I shouldn't have wasted my time to try to save money by leaving Extra Space to come here because the policies here are very UNCLEAR and you will easily lose money because of this. Do not expect to move out in the middle of the month and get your partial month back as you pay for the full month even if you only stay for part of the month. Lesson learned. Their 'Customer Service' is fake and their philosophy is that they are always right.

Louie signed us with Public Storage years ago. Nice to deal with someone you know that has a great personality and is a family man always ready and willing to serve. James is someone that I feel comfortable with and know he will take care of all my needs. Another great guy. Now we come to Meranda. You left us. We really miss your friendly smile and great personality. Working with you was a pleasure. Good luck in your future endeavors. You are truly missed.

Louie excellent customer service I I am a repeat customer Oops I did that wrong

James helped me and my granny move down too a smaller unit ! So thankful , she’s very happy with her smaller unit ! He was very patient with us ! Thanks again James !

James was excellent today.. explained everything nicely.

James is awesome! I had to get a storage unit fast and he was so helpful and showed me the unit right before closing. Great service and a team that works here! Highly recommend!

James at public storage Congress Ave Was very thorough and helping and has exceptional customer service..thank you!

Moved into a new unit. Paid the first 2 months on move in. They never emailed me my bill the. Charged a late fee of $20 and won’t remove it due to their error. Beware of these people!

James was very helpful in getting us into our unit; fast and easy! Also PS is always the most affordable.

Customer service is great here! They know what they’re talking about. Thanks James and meranda

Meranda was great! We arrived an hour before our appt to set up our new unit and she gladly took care of us. She was very efficient and we were in and out within about 10 mins. The unit itself is clean and the office is well kept. Thanks Meranda!

Meranda was amazing! I was in and out no problem. Definitely recommend this location to anyone needing a quick and easy move!

Meranda is amazing. She knew her stuff. I'm definitely telling my friends about this location and gal. Rock on Meranda Rock on.

Meranda is very helpful every time I go in. 10/10, do recommend. Very professional and polite.

Public Storage is always very accommodating. I have used them for years and it’s been consistently great. Miranda at congress had a positive attitude and very helpful! I appreciate when the customer service is well read.

James gets 5 stars. He was great and very helpful!! The 4 stars is due to computer issues which made the process a little long.

Nicole and Miranda were amazing and made moving into our unit so fast and easy!

Nicole and Meranda were the most helpful and friendly associate i could ask for modle employees!!!!

Good people

Came in last week and spoke to Nicole and she helped me picked out a unit size returned and then rented with Miranda she was great.

Recently had to use a storage facility again and decided to go back to public storage on South Congress Miranda was amazing ,this is why I go back

Great customer service, clean and friendly staff! Will be renting from Meranda and other managers again

Nice people. Good clean units. No riff raff running around.

Our family has been dealing with a tough situation in Austin & the last thing we had energy for was a storage unit process that would be difficult. I stopped in to inquire about the process & I was surprised at the easy steps. A couple of days later we arrived with our belongings & set up the whole thing in less than 10 minutes. Staff was super helpful & the whole process went exactly as they had promised. We are happy with the location & with our unit & super happy with the staff. We can't say enough about our experience at Public storage. Highly recommend!!!!!!!

Louie & Dallas are awesome and provide top notch customer service!!

Meranda is nice every time we come in. As a company we spend some time on the property and she always checks on us. If she isn’t there then Louie is there! Great managers here and very clean.

Are public storage facilities open on new year's day

Louie helped me with my online credentials and was very patient nice and polite. Awesome customer service, UPDATE Louie has provided me exceptional customer service again in helping with a late fee and further online issues great service

Louie was very helpful with my situation and provided great customer service. My time spent with public storage was very easy.

this place was great, loved the manager meranda, she had great customer service and made sure my reservation was ready when i got there. She gave me the price expectations and even suggested a great place to eat since we just moved to austin!

Shanidra the new property manager is the sweetest girl ever a few hiccups with the new system totally not her fault ,,, she worked out all the errors with professionalism ,,,

Very nice staff. Great price.

Getting the unit was easy enough, but ice we reserved it online and got the first month special we got there and found out there's a required insurance fee, a $24 administration fee and they made us pay $20 for their special lock. Maybe it's because we've never rented a storage unit before, but I would expect that sort of thing to be disclosed online or in the literature before you show up with all your belongings. We felt like we got ripped off. Not cool, Public Storage.

Louie and Miranda were awesome and very helpful.

Meranda was by far the kindest and well knowledge in her field... Its hard finding great customer service these days!!!!

Very helpful staff!

I moved from this particular location to another (due to work!) Miranda did everything she could to make the transition smooth and easy. Becca, from the Westgate location, (the one I moved to,) was also instrumental in facilitating the move. Both ladies went above and beyond the call of duty. I had questions, and they had the answers. They are extremely knowledgeable, forthright, and make themselves as available as possible.

you did that to gus?

Too expensive

This is the best management of a storage unit facility I've ever experienced. Maranda was super helpful on multiple occasions, and Louie is an awesome dude that went out of his way to help me, too. I enjoy talking to them whenever I see them, and when I have a question, I know it's going to be answered before anyone even picks up. The facility has larger units available (40' x 12') than most in the Austin area, which was great for us. I would highly recommend this Public Storage location to anyone.

Meranda @ the South Congress location was amazing! Great customer service with a sense of urgency. Thanks again. You Rock!!!!

Louie and Miranda killed it. No fees on move out

Extremely helpful and best value for your dollar...

All ground floor units. Good move in deal!

Meranda always gives us excellent service at the south Congreve location!!

Great customer service. Cole helped us quickly get a storage unit to store our personal belongings and was an awesome human being at the same time.

I loved this place i got a storage because I was moving in into my new apartment and i loved it they are really nice and the storage is really big you will not REGRET it!!!!!!♡♡♡♡

Meranda is great! If I wasn't broke she would've convinced me to buy all their protecting merchandise. First time using Public Storage and it won' be my last!! They have great customer service!

I went into the South Congress location and didn't like the construction too much. But Meranda was great at reassuring me that it's only temporary. Not to mention her excellent customer service skills. I didn't realize how much there is to know about storing!

I came into get prices and look at units last week to get ready for my move in May, Meranda was a big help and very knowledgeable she has great customer service skills and I will be back to rent from her. :D

Isabel is great

Isabel, thank you for your help and very understanding with my situation. Keep on doing your amazing job.

Jose is a good spokes person and has great communication skills.

Isabel was very helpful and is always professional. I highly recommend this place for renting!

Isabella was very helpful with answering my questions if i decide i need storage i will return here.

Wonderful experience Isabel and Jose were great

Everything das good here at public storage thanks Isabel for everything hate to leave public storage but i found my home!

Rented a unit the other day with isabel and she was awesome with great customer service and really knows her stuff. I highly recommend this property

I just moved in for the second time in a few months and I was pleased to work with Isabel again and Miranda even for her first return customer move in she did great thanks again ladies.

I really enjoy the service I have received over the years and Isabel is an extrodinary and professional person. thanks for all you do.

I went into this unit to look it over for security etc as it was in the best location for me and a reasonable price. I didn't have a lot of time or I would have left to find another site. The location manager, Isabel, did not provide a very pleasant experience. When I become annoyed by all the questions concerning what specific items I was going to put in the unit she became slightly belligerent. I was not abusive, I didn't swear or threaten in any way but I did indicate I didn't understand why it was any of her business exactly what I was going to store, except for safety. I'm not even sure what exactly I'll put in the unit.She retorted it was her job to find out so she could help me decide what size unit I needed. I told her I was old enough to decide for myself. She said if I didn't like it I could contact Public Storage. I calmly asked her if she had ever heard of customer service and her response was that if I get an attitude she was going to get an attitude. She also made a snide comment about me being able to go get into her golf cart. I was never load, belligerent or even disrespectful except to ask why they needed the specifics of what I was storing. This woman would not work for me in any type of customer relations position. She should be calming instead of inciting. Even though this location was best for me and I didn't have much time I came very close to leaving. In fact I did suggest to her there were numerous storage facilities to chose from, she indicated it was fine with her If I left. The Unit itself looks fine, it was very clean. The extra charge for there lock was a surprise and I don't understand why they require you to buy insurance on your own property, except it is just a revenue stream for them.

Isabel is awesome. She is super friendly and very knowledgeable in what she does. I didn't even have to ask her any questions because she gave me all I needed to know before I even got a chance to ask. She made the process go very smoothly and I would definitely recommend everyone I know who needs a storage place to come here. Besides the prices are better at this location than your other public storage locations.

Isabell was very nice and helpful!

Isabel was very helpful and I was glad I finally found her it took a few properties but my move in was delightful!

Isabel was very helpful and made me feel confortable. Im glad to be storing here.

Isabel and gabby are the most helpful and genuine people I've ever had the pleasure doing business with. I highly recommend their services to all!! Thank you very much!

The ladies in the office were very kind and helpful in getting me a unit with the rate I had seen online. They were incredibly accommodating, and thoroughly explained the policy. I set-up online pay automatically, since I would be away for the summer months, and everything went very smoothly. Checkout was simple and easy. I even got locked in the facility, and the lady that I called at corporate was very nice and effectively resolved my issue. :)

Isabel and Gabby are very helpful and great customer reps

Thank You Gabby for your awsome customer service , You were so orderly and helpful 😊

I was shown the property by Gabby and wound up selecting a 10x20 unit. Pricing was very affordable. Gabby was extremely knowledgable, friendly, and had all the paperwork prepared when I arrived the next day. Excellent customer service!!

Isabel was very helpful & sweet made me feel at home

Isabel was very helpful and nice. I was glad I stopped by.

Had a great experience working with Isabel! She is super knowledgeable and walked me through everything I needed to know regarding my reservation, unit and move-in. After making the reservation online, I was promptly contacted by Isabel to schedule a time to fill out the paperwork. When I arrived, there was no wait, and she had all the paperwork ready for me. We viewed the unit so I'd know exactly where to go and I was given an opportunity to inspect the unit to ensure it was clean, secure and would fit my belongings. A few days after I moved my stuff in, Isabel called to check in and confirm that everything went according to plan. I only wish you got this level of customer service elsewhere! Overall, I have been thoroughly impressed with my unit, it's affordability and the customer service I've received. The only challenge is that their location happens to be on a road undergoing some construction, but there's really nothing they can do about that.

My wife and I were looking to store our household items temporarily for our move to Austin. The manager we worked with was Isabel. She was outstanding in every dimension--knowledgeable, helpful, friendly, great advice, efficient. We would highly recommend using this facility for future storage needs, expecially if you are fortunate enough to work with Isabel!! ----------- Today is June 30 2015. My wife and I got the remaining items out of the storage and closed the account. We think Isabel is great. She is the epitome of an outstanding employee. She is a great representative for Public Storage while really helping her customers to get the best price. She is the kind of employee who helps build brand loyalty. Over the decades of our lives we have used many different types of service organizations. Some were very good and some not so good. We feel that Isabel is one of the most outstanding service representatives we have ever dealt with in any service company. Keep up the good work!

Isabel was wonderful with her customer service this is my second time I've rented this year and I had the pleasure to work with both times!!

Isabel was awesome

The minute I walked into the office, I was greeted with a pleassant smile and very helpful person - - Isabel. She is very knowledgable. Thank you !

I wanted to say that the Customer Service that I received from Josh and Gabby was outstanding, they were very helpful. They helped me with purchasing the right boxes for my move into my storage. Great Job Done!

Thank you Gabby for all your help!

Isabel was great! I would send all my friends and family to them!

Awesome place!!!!! Great customer service!!!! I will miss Ranae!!!

After a long distance move to Austin, my husband and I tried this storage location, arriving without prior reservations. Isabel was very friendly and helpful, efficiently taking care of our needs and giving us quick access to the unit so we could beat the rain. Everything was thoroughly explained and the staff is very professional.

Had a really wonderful experience. Isabel was great and super informative. The rest of the team was great, too! Thank you for the good customer service!

Isabel did a Great job and good customer service.

Been here for over 5 years and Love the great service provided by the wonderful staff Isabel and gabby not to mention always keeping that contagious good attitude!

I had Gabby helping me with a bright smile and fun attitude. She helped me decide on a unit that meet my needs perfectly. I'm really into great customer service and a great experience the FIRST time I visit an establishment and I can say without a doubt you guys have a valuable team member in Gabby and should expect many more positive reviews if she's working.

Thank you Danielle, you were such a great help!

Awesome Customer Service..Gabby Was So Fast On The Service And Clear On It She Awesome

What makes this such a great place is the people behind the counter. Danielle and Isabella are so friendly, so helpful and just a joy to work with. Highly recommended!

Isabel was an incredible help and I am so glad I came back at this time..she was amazing and Gabby was helpful as well!

I went a day late to pay my rent, on account of my twelve hour shifts. And the attendant Gabby was Able to show me how I could easily pay online. Now I'll never pay late again! Hoot! Hoot! Plus the service fast and friendly. Every time I come here I'm also treated so kindly. I can't wait to pay next month's bill:D

The girls that work here were life savers! I came at the last minute, with a chip on my shoulder because I had been in trAFFIC, and 5 minutes before closing...they normally quit intakes 30 minutes before closing. Isabel decided she would stay late and help me when I KNOW she didn't have to. The process was speedy and she was so patient. The facility is very far away from my house but, It is worth it. A+++++

Staff is very friendly I come on a daily basis and never have any problems. Staff is quick to handle any problems with customers. I always come back to public storage! Gabby is very helpful and Isabel is wonderful! Come see these ladies for a great experience

This is the best place. To store what ever ur furniture car and very nice people's like ISABEL LOUIE VERY SWEET PEOPLE'S. THANK U

I have been searching for a storage unit the past couple of days and out off all the places I went to their customer service was very unpleasant, unorganized, plus it wasn't very professional. As for the young lady here at Public Storage named Isabel she was so helpful and polite most off all she took the time to explain everything to me in detail now that's the kind of customer service we should get. Although I haven't decided in the exact storage I'll be needing this i can say when I do I'll sure will be back see Isabel at Public Storage.... GREAT JOB ISABEL!!!!

I think when I am ready I will definitely be going with Public Storage! I went in yesterday to get some pricing and Gabby was very helpful and made sure to go above and beyond to make sure all my questions were answered. She was very personable as well as a great example of excellent customer service. I would definitely recommend this place for others to come. Thank you for making this process easier!

Yazmin was great! Excellent customer service!

I called today to discuss some matters and a misunderstanding I had with my account and Isabel was awesome at taking care of it. Isabel was very professional and went over all my options to help resolve the problem. Keep up the good work!

Isabel was amazing and represents the company extremely well. She is a shining example of great customer service. We needed a storage unit that day and she did a great job of setting it up and was extremely helpful and friendly throughout the whole process.

Today we had some issues to overcome, in gaining access to my storage unit. Rita & her boss kept saying let's find a way to help you. Rather than the response that we often get in customer service, elsewhere. Thanks for making my day a lot easier. David

Michael gave me really good service this week. He didnt have what i needed but sent me to a store that did. Great job Michael.

U have great experience rita is a wonderful costume services I got anything want I need..

I have had storage here for about 18 months. The previous manager, Che', was rude and argumentative about EVERYTHING. I went in today to get service and was pleasantly greeted by Michael, who was fast, efficient, and polite and professional. Not only that, but he treated me like he actually cared about my business and was personable and friendly. Imagine that. :) Way to go, Michael.

Rita was extremely helpful and nice! Don't choose any other place for storage.

I recieved fantastic customer service from Rita! She was a delight from the moment we walked till the time we left. I am very content with the storage unit that she has recommended for us and would definitely recommend this place for others to come if you ever need a great place to store your belongings.

Rita was awsome it was some of the best customer service ive had in a long time in austin thanks agian rita

Rita's customer service was excellent, the storage unit was clean and ready when promised, Pep ( call center sales rep) was very friendly and helpful. A great overall experience!

Rita was awesome ツ

Needed a last minute storage and Rita had an amazing attitude and helped get me in thank you so much

Rita was extremely helpful, got me a great rate and called to make sure I found the place ok.

Great experience with Michael he answered all my questions about packing and they even have great moving packs. Great service.

Rita is amazing!!! Thank you so much.

My experince with Public Storage is great, customer service is great as well recommend anybody to go if you're looking for a unit and please ask for Michael!

Great customer service from Rita!!!

Great service Michael did excellent job with helping me with my needs.

Michael nos ayudo en todas nuestras preguntas y fue muy amable.. is a good experiencia

Excellent service from rita. Unit meets all my needs.

Rita

The best service l ever had from michael

Im super happy with the service I receive here. Thank you Rita..

Michael has great service and great property thanks.

Michael rocks! He's so helpful every time I speak with him. The lot is always clean and well light.

My experience was great! Got online before heading over to the location,, Got there and Michel had everything set up, ready and the hole proses was real quick, easy and painless :) I especially liked Michel's professionalism and prompt actions to make everything go real smooth. Thanks!