Public Storage Self-Storage Units at 1800 S Lamar Blvd, Austin, TX

My grandparents have had issues in the past with storage locations and were hesitant at first, but Aaron explained everything to them. They were very pleased with how polite and respectful he was. His sense of urgency to their needs was above and beyond. Thank you Aaron for taking care of them!

Aaron was very helpful, and answered all of our questions to put us at ease. He was very polite and informative.

Myself and my family needed to take care of some storage needs and Aaron came through for us. His professionalism and care made sure that we had a good and efficient customer service experience, which is super important when dealing with something personal like this. Much appreciate the help.

Property was extremely clean, management/employees were professional, and the staff that answered the phone were very helpful. To add to that, prices were affordable. I would highly recommend this particular location on S. Lamar.

I'm a college student looking for different options for the summer, and this one was the most convenient and affordable. The guy that helped us was Aaron. Honestly, I was so glad that he was there to give us the run down because I had no idea what I was looking for and he made everything very easy to understand.

I was shopping around for a place to store some belongings before a big move. Out of all the places I went to Public Storage had the best service and the employee Aaron did a great job of showing me all my options and working with me on all the details. Aaron was very courteous and knowledgeable even with a fair few people comming in and out of the office while I was sorting out some details with my partner. We still have a few things to sort out but so far Public Storage is our tip option.

Unfortunately my unit was broken into and many irreplaceable items were stolen. Who ever did this had a code to the building. Furthermore, no video footage was found of the perpetrators. I don’t understand how that could happen - how a nationwide secure storage facility has no ability to retrieve security video or have adequate video coverage. Without video evidence the police couldn’t do anything.

Do not come here to buy retail. I’ve come here on three separate occasions to buy boxes once in the morning, and twice in afternoon all during their “open” hours of business and the door is locked and no one is there. When you call the number on the front door, it routes to a corporate office and they know nothing. The operations and management of this location needs a huge amount of improvement.

I called in for pricing and Aaron was awesome and extremely helpful and polite

Beware of Public Storage. They raised our monthly rent by $200 in ONE YEAR at the South Lamar facility in Austin and wouldn’t consider lowering it. They assume once you have all your belongings loaded in the unit you’re trapped and they can raise the rent whenever they like. The Public Storage “We Care” customer service is there to string you along until they decide to tell you no. They will say they are raising rent based on the market, but we found an identical unit 5 minutes away for $230/month less and relocated immediately. Public Storage is in business to destroy trust with their customers - and they do it well.

This was my first time ever renting a storage unit, and I wasn’t sure what to expect. I was really impressed with how helpful Aaron was and how clear he made the whole process. He was very informative and helped us find the most convenient unit, and the online reservation discount was great. I was also impressed with the cleanliness of the facility and ease of the app with bluetooth for opening doors. definitely would recommend so far!

Very friendly staff. Efficient storage units.

Just moved and needed to rent a unit for a couple months. We've been shopping around at different storage places and this one by far has the best customer service! Aaron was very welcoming and knowledgeable about our options since we would only be short term. I was really impressed. Need to settle a few things before we commit but based on service and rates alone, this Public Storage is our top choice!

Aaron is awesome team player. He went out of his way to check my unit and gave me a call back within less than 30 minutes. He is someone that needs to be recognized on what a great job he is doing. I appreciate that excellent customer service especially when I am currently overseas. Thank you so much.

Such, a Beautiful soul was there to greet me and right away, genuinely made me feel like I had made the perfect decision of a location to store my important belongings!… Sheu, took the time to talk and walk with me showing me different units and was very knowledgeable about taking genuine good care of folks!… Thank You so Much Sheu, for a great experience!!!,… I would recommend you to Everyone!… Enjoy the day!… 🦋🌷🦋

Reserved a 10x10 unit and the process was super quick and easy! Shai was awesome in helping find a space that was more accessible.

Justin was great! He was helpful and made the sign up process very smooth and easy. Thanks again :)

Customer service absolutely terrible. The employees have been super unhelpful my entire experience. No cutesy calls about how your lease agreement is going to change after the first month. “It’s all in the lease agreement.” Please.

Justin was super helpful and informative, secured a storage for me in a timely manner. Definitely will be coming back!

Justin was great- super smooth move in. Thanks!

Thanks, Justin!

Justin was the man. Helped a ton. 10/10

We're Ms marjories #1 fan. She was very joyful and helpful!

I have 4 units here. Everyone is great, access is easy.Only one thing bothers me is the lighting is timed to where you have to take a few steps into the dark in the hallways before the auto lights come on. I'm older now and this likely wouldn't have bothered me in younger years but pulling a heavy cart forward in the dark is a bit scary and imo unsafe. I have talked to mgmt a few times but no response yet.

Can’t think of a negative thing to say about this storage unit service! It’s in a great location, it’s clean, it’s secure, and the manager is super helpful! Best storage unit service I’ve ever used!

Kept my stuff very safe and secure. Staff is extremely friendly. Move out process was easy.

Aaron M. was so helpful during my move in and rental process. Great service!

My price went from $80 to $250 for a 10x10. In something like 2 years. That’s absolutely nuts. Their contract is designed to hit you like that.

Shout out to Nick who took care of us when we had a cylinder lock put on our already locked unit. We didnt realize that even though you dont need to buy the lock provided, you must use a cylinder lock at this location. Nick was quick to explain and got us a lock to use so we wouldnt be locked out again. Good customer service. App easy.

Thank you Public Storage! James helped us out, and he was super knowledgable and very professional. I will definitely send my friends and family here for any storage needs. Ask for James!!!

Excellent customer experience with all automated locks that link to the app on your phone. So easy to use and access when you need to. Clean and well lit. The front desk with Stephanie helped me with some billing changes, all expeditiously handed with a phone call. Highly recommended.

I’m only leaving this because they don’t answer their phone. Still waiting on a call back after a couple days! Please call me

I came in to the office and I was taken care of by a lovely woman named Stephanie. She was so helpful and nice made my whole process easy. I had some issues with my account being charged twice by mistake by she helped me get that fixed. She was also nice enough to help me select some moving items that I didn’t even think of, she was super helpful at making my process fast and easy. I usually don’t write reviews but this woman was so helpful to me that she totally deserved one. Thank you Stephanie for all your help and your dedication, I hope everyone is as nice as you.

Very helpful staff! Felt safe leaving my stuff here. All around great storage facility!

6 months in and they raise my rent by over 40%!! I ask them about it and they say they have the right to raise the price on everyone per contract and hung up on me

Had an excellent experience with James and Nick very quick and helpful. Really got me out of a jam. Thank you both!

This location had such great customer service, and met all my needs. Thank you so much for the help and easy process. Nick & Taren were great!

Nicholas & Stephanie are amazing they went above and beyond to help me

Had a great checkin experience with Aaron!

“Extremely nice and clean! Danielle was super helpful with getting me the right storage! Simple, easy, fast!”

Miss Adela has excellent customer service, she took care of me with a friendly smile, Everything went easy and smooth, I give her 5 stars for helping me". I recommend this 1800 S.Lamar Blvd Austin, Tx. Location Public Storage provided me with good customer Service

Nick and Leon were great. Easy set up and clean space. Thank you!

Very polite. Thank you Nick for being extremely helpful and friendly

Nick gave me an amazing customer service experience very knowledgeable & efficient

Great storage facility and helpful staff. They only have a few moving carts, though. Just a heads up if you’re in a hurry—you might be waiting a while for someone else to finish moving their stuff in or out.

Majorie is so wonderful to work with. She is super friendly and professional.

Love this location! Marjorie was fast, friendly and efficient!! I recommend this location 100%!

MayoRie Public Storage Manager gave me a fantastic deal on a 5 by 5 storage unit great person to talk to, keep her in mind next time you're in downtown Austin and need a storage unit located at 1800 S. Lamar.

Excellent service Mayodie great job

Awesome service from Marjorie and Jamal! Thanks guys!

I wish I could post 0 stars. “Climate controlled?”. I wish I could time travel and never use this company. I trusted them with all my most valuable possessions and It’s safe to say that everything is ruined. I kept a very expensive drum kit there for one week while I was out of town, and all the hardware rusted on almost $10,000 worth of drums. I had several kits there and the drum wraps bubbled and hardware rusted. I am EXTREMELY DISATISFIED and will NEVER EVER use public storage. I tested the temp in my unit with a thermometer and it was over 85°. Enough said. Even the speaker-backs on my amps formed surface rust. I keep my gear in immaculate condition, so for this to happen is extremely disturbing; and as a grown man, I have already shed several tears, literally. Needless to say I only had my gear there for less than a month, and will never go back. I think public storage and the staff needs to do some research about humidity and climate control. The staff is also very rude every time I’ve been there and did very little to help.

Marjorie is awesome! I’d give her 6 stars if I could! Easy to set up and service with a smile!

Marjorie was nothing short of pleasant and genuinely nice. She helped me with what I needed promptly and I left with a better attitude than I came in with.

Marjorie is an amazing property manager. She is kept very busy with all the clients and managing the property, which is very clean, safe, and secure. She takes time to help everyone individually. She is polite, friendly and knowledgeable. I have been very happy and blessed with the service she has given my family. This is my first online review, therefore, I am grateful to have it be for Marjorie at Public Storage.

Marjorie was kind and transparent and quick to get me setup with a storage unit! Thanks for making this transition smooth and for all of your help!

Marjorie, is one of the most wonderful store managers I’ve met. We service the HVAC for public storage. Her kindness and firm confidence has gotten my coworkers and I through this install with ease. And golly it’s a clean very well kept location. I’d be happy to store my belonging here.

Thank you to Marjorie for making my storage experience so fantastic! She’s such a delightful person. I had kept my things in this specific Public Storage location for more than a year, and she made moving out a breeze! She is incredibly responsive to customers and keeps the place spotless. Marjorie is the perfect representation of hard work, patience, and dedication. I’m giving this location a 5-star review solely thanks to her!

Miss Marjorie was aammmmaaazing. No one can do it better in making this process smooth and easy. Plus, she is super kind and a wonderful human being.

Marjorie is awesome , if I could give 6 stars I would. !!!

Mrs. Marjorie was great to work with when moving into my storage unit. She was very helpful and able to let me move into in my unit in a timely manner. Also the property is spotless.

Marjorie keeps this place in check. Amazing.

Really good service fast and friendly

I had a delightful time with marjorie:) super friendly and smart!

Marjorie gave me the best service possible. Kind and really fast. Highly recommend.

Nice and. My unit was small and 40 cheaper than what I pay now. I may come back next month. Majorie said people liked me there.

Mar jorie was absolutely amazing. She was able to transfer me to a bigger unit when I was unhappy with my original reservation. And not only was she super nice and really understanding about it; but even better she went out of her way to make sure that I was taken care of for the next 30 days before I have to even consider next months rent on the new and bigger storage unit. And even then it’s a fraction of the cost and prorated until the end of October. She deserves a raise!

Marjorie was very helpful in explaining and helping me transfer my storage units. She made the process very smooth and easy while offering some humor to the move.

Marjorie was super helpful helping me to find what I needed. She was honest about pricing and shot straight. Good experience.

Marjorie made sure I was taken care of every time I walked in. I will definitely be coming back to this specific public storage. Great customer service! Highly recommend!!

Marjorie was so helpful and kind. I got the wrong unit and she was incredibly understanding and helped me figure out a new one, and I'm so grateful!

Want to personally mention Marjorie. She was AMAZING and so friendly. It was a very smooth transition from begin to end and I got my unit in a matter of minutes ! 10/10

Marjorie is a great help i was so lucky

I needed a place to store my belongings for a month while I waited for my new lease to start and this Public Storage location was excellent! I had no problems getting a rental started and pricing was reasonable (esp. with the $1 deal on your first month). If you have questions, ask for Margorie! She was very helpful throughout the duration of my lease.

We only needed a 5x10 unit for four days, in between apartments for my Son who is a student at UT. The rate we received was excellent, the place was very clean and the staff was very helpful and courteous. Marjorie was especially helpful and I would highly recommend this location and company to anyone in need of storage in the metro Austin area!!

Excellent! All our furniture and belongings have ben stored at this Public Storage location for the past two years. We are now sorting through things preparing to move. This place is clean, very secure, and well managed. Marjorie, who runs the front office, is competent, helpful and makes this place run. Great location! Great staff!

Marjorie was extremely helpful! She made sure I knew everything I needed to know and didn’t waste anytime in doing so. Also, I appreciated her asking thoughtful questions to make sure I was getting what I needed!

Marjorie is a wonder in customer service. If you need a location to put your belongings go here and ask for Marjorie she will take care of you.

That manager Brandon really made what could have been a bad morning, SO MUCH BETTER! Thank you Brandon!

Marjorie was an excellent help and helped save me money on my storage. She was also very nice and sweet. Thank you marjorie! Great public storage location.

Nice clean place

Marjorie was amazing and made it super easy to rent a storage! She was very clear on all the policies and how everything works. I strongly recommend this place and couldn’t have felt better with anyone else!

Thanks Marjorie, very helpful and so kind! Bless!

This was a great, clean & convenient storage unit....when I needed to vacate Majorie was exceptional and helpful. I was trying to vacate from a distance, and her knowledge and support made the process possible. I thank her.

Samatha was a huge help when the website failed me. She answered all my questions.

Majorie was a huge help! I appreciated that she cut her lunch short to help me when I was sitting outside. I was more than happy to wait for her to finish but she didn’t want me to be hot. Thank you! Also great unit. Clean and spacious

Great experience. I messed up and didn't properly close out my unit, but Marjorie helped me getting everything situated without having to pay for an additional month of storage.

Marjorie was so helpful to me today, I will come back anytime. She is a true and professional customer service rep

I’ve had a great experience with management, thanks Marjorie!

Sam was professional, helpful, and friendly. It’s folks like her that make using Public Storage’s facilities truly a pleasure.

Great customer service!

Sam was very helpful and helped me save with bundling!

Sam was so helpful! Thank you so much!

Marjorie helped us a lot. We got a small locker and she helped us upgrade it to a bigger one without paying as much. She was awesome!!

Marjorie was really kind and helpful!!

I love it here. Marjorie was so great . She was very helpful. Everything is clean . I got the right information.

Marjorie has been so helpful with my storage needs. Highly recommend!

Marjorie was super helpful in getting my storage set up and complete! My items loved their stay at this public storage.

Marjorie was great!

Samantha was great, however I had to speak with 4 people before I got to her. Aaron was very rude and condescending and tried to pressure me to reserve immediately.

Very clean and convenient

Marjorie was a big help in my move and the storage units are safe, clean, and in a great location.

I had a great experience at the Public Storage location on S Lamar. The staffer, Marjorie, was extremely helpful and made an intimidating process easy to navigate. Overall, would highly recommend.

I had the pleasure of having the most amazing experience with Majorie here at the location. She helped me in a pinch and did it so kindly and professionally. Highly recommend!!

Majorie has been the best every time I stop by. Will miss seeing her around! My stuff was safe for a couple years and the dollies have been great.

Marjorie was so helpful when we came in to rent a unit. She was polite and warm and answered all of our questions regarding which unit to rent and all the other details I needed to provide to my moving company. Her service gave me confidence in renting from this location and I feel a lot better about my long term use of this storage facility with such a helpful and pleasant person there to deal with.

This place seems very secured, lots of ways to stop someone that doesn't belong there, quickly and keep your things secured. I also had a great experience learning how to get through all the security from Sam. She is awesome, helpful and will help anyone through the intricate levels of security! I recommend this place 100 percent!

I love this place! Clean, private and Marjorie is so helpful! Would definitely use this place again if needed.

Marjorie was super helpful! She was very flexible and got me set up with everything that I needed efficiently. Thank you!

Marjorie was so helpful!! She made the process extremely easy!

Very clean storage unit. 5 star customer service. Special thanks to Marjorie for her excellent service.

Brandon was a great help today! Super friendly yet efficient, couldn’t ask for more! Was frustrated by the surprise mandatory rental insurance, but that wasn’t his fault! Thanks Brandon!

DOUBLED our rent with no notice. They tried to say they did send notice but couldn't show any proof of the notice because there was none. I am cancelling the space and moving ASAP but it is their policy not to prorate rent. Even if I moved out on May 2nd I would still have to pay the entire month of rent which is just messed up. Would not recommend starting an agreement with any Public Storage Location NOTE: The corporate customer support were the people I was interacting with that could not provide proof of notice. I have never really interacted with any of the staff at this location but they seem nice enough. Only complaint about this location specifically is that the parking lot is very small, so it isn't really possible to have more than 3 people moving at the same time.

This was super easy thanks to both Luanne & Marjorie😀. Luanne made the process fun! Clean, nice and secure storage. Now a year later and same!! Majorie is a rock star ⭐️ So happy to be greeted by her this am. Exceptional service with a giant smile😊

Had the best experience with Marjorie!! Quite the Delight!! :) super helpful!

Not bad ... Bathroom. Has been out of order for while and the other locked often ...

Quick and easy. Marjorie is the most delightful employee I’ve ever encountered at a storage facility! Made it that much easier.

Wow!! Vaughn gave me a spectacular customer service experience! She was so much fun and respectful while being herself and that was so enjoyable. I felt so comfortable and immediately made up my mind about renting a unit! Would 100% recommend!

Marjorie9 was great help!

Marjorie was incredibly helpful and kind through my whole process! She helped get me moved in and was super patient with all of my questions. I wish everyone in customer service was as kind and patient as she is! Thank you!!

Majorie has gone above and beyond in helping me secure safe storage for my family's belongings while we are in the process of moving. She was prepared for our on-site tour and able to answer all of my questions. I'll be heading back in a week or so to purchase packing materials and look forward to working with her again. She represents Public Storage well.

Majorie is AMAZING! I can only imagine a world filled with businesses ran with people like her. Fantastic customer service! Thank you Marjorie! You rock!

Awesome customer service! Marjorie was great and made it a fast and painless process!!

Miss Marjorie and Samantha very nice and helpful great people thanks for the help

Marjorie is one of the most helpful and kind people I have encountered in Austin! She truly embodies the friendly spirit of Austin. As for the place itself, it is ALWAYS clean and welcoming. There are gates on the outside and you need a unique code to access elevators. Your stuff is guaranteed to be safe here for sure. The monthly prices are reasonable and affordable (probably the most affordable rent in Austin lol). Overall my experience here was excellent and Marjorie truly made it memorable.

Marjorie was amazing, she left her lunch break in order to help me, and did it with a charming personality. Helped me chose the best space available. Highly recommend this place. Chris

The employees are horrible here. That says alot about the lack of character of the manager.

Marjorie was a great help

Marjorie is very thorough and cheerful!

Marjorie runs a professional, tight, clean operation. I’m so happy to have met her and to now move and store my personal and business belongings under her watch at Public Storage!

Mar jori and Sam were very helpful!

Miss Marjorie is quite possibly the best person I’ve ever had the pleasure of meeting. I usually loathe dealing with storage facilities and she made the move actually enjoyable. Her lovely personality and ability to keep a positive attitude and humor throughout made my day. I highly recommend. Thank you!!

Many thanks to Sam via phone for her help. I’m much clearer on what I need to do for the weekend move.

Mrs. Marjorie is the best. Very personal and hardworking.

Marjorie is a wonderful help. She always makes me laugh, too. Thanks Marjorie. It’s lovely having such a great and clean storage near my neighborhood.

Marjorie is the best

Great service. Thank you, Marjorie!

Started off a bit bumpy but Marjorie was able to get it fixed.

Samantha was very helpful and responsive through the booking process, answering all of my questions. Looking forward to my upcoming move if things go just as smoothly!

Great experience, the facility was super clean and well-maintained. Samantha provided excellent assistance during the move-out process!

Incredible service Very patient And great pricing Do it Get a unit at this one

Marjorie is the best! She helped me get storage after my apartment flooded.

Marjorie and Gennifer were responsive, kind, and helpful throughout my whole experience with Public Storage. Very clean facilities and I would use them again in a heartbeat. Thanks, guys!

Great place and awesome staff. Marjorie was very helpful.

marjorie is amazing!!

I called this facility early this morning, and was kindly greeted by Ms Marjorie on the phone. I explained that I needed to post my pink slip for a new Rv onto my account in Las Vegas, so I can park it at my home facility upon my return. She told me to come on down and within minutes, she not only scanned my docs in, but personally called my home facility to alert them that it had been done, to make things easier for my return trip. She is the sweetest and truly appreciated! Thanks again Ms Marjorie, if you get to read this.

Samantha & Marjorie were amazing to work with with! both made my experience very smooth.

Marjorie helped me out so much!! She was so nice. She made sure everything was perfect. She sold me a box, as well as a storage unit

I am a new customer at this Public Storage location and am very impressed with the cleanliness, security and services. Miss Marjorie is a wonderful, helpful property manager who has made the experience very rewarding.

Marjorie and Maria were extremely helpful and friendly with getting a unit set up! Definitely recommend!

Majorie is “Irie” and the best in the storage biz. If you need storage in central Austin (78704). She is very frien

Majorie is the greatest asset at this address Helpful and on point Will use whenever I need storage

Ms. Marjorie and her crew were very helpful and honest with the transaction from the beginning to the end. I had a very good experience searching for a storage unit for my furniture. Marjorie started by getting information about what items I'm planning to store and provide recommendations to the best storage size for my stuff. Once I decided on the size, she showed me to several available units. She also helped me with all the storage supplies. At the time when paying for the first payment, she made sure to explain the details on all line items in my receipt (first month proration, insurance etc). It was overall a great experience and I will definitely recommend this location if anyone's looking for storage needs. Update on the review: Ms. Marjorie is the star of this location. I no longer need to use the storage, so decided to move out in January 2021. Ms. Marjorie reminded me on what needs to be done to make sure my move out is completed: clean the storage and leave the unit unlocked. I decided to leave the door open after cleaning the unit and take a picture of the cleaned storage space for my reference. Ms. Marjorie removed the autopay on my account on the very next day and I received a move-out receipt email as a confirmation. All transactions were seamless and I am a happy customer. Definitely, will go back to this location again the next time I need storage solutions in Austin.

Serious integrity and predatory practices experienced at this location. Encountered difficulty resolving and communicating with the management team at this location. Our business opened a business account for a storage unit this summer. It wasn't cheap ($500+ per month) but it was convenient and a clean facility. In November, we cleaned the unit out and dropped by the manager on duty to check out. She told our employee that we were all set to close the account. In December we were billed - we were told it was because our employee had neglected to turn in the lock (it was simply removed). Fine. We paid another $550 for an empty unit in December. We cancelled autopay for January. Now we're being told that we have a late bill for January, which I'm sure will repeat itself in February 2021. We've had an empty unit since November. Our in-market management team can't access the unit to "remove" the lock that magically was re-secured until we clear the balance. It's essentially extortion. I've logged 3 calls to the office, 3 voicemails to the District Manager Jennifer, and haven't received any non-automated communication. They're most likely waiting to tack on February rent and fees as well. Absolutely terrible customer experience and would avoid this facility like the plague.

Ms. Marjorie and Lea were a great help ! Thank you so much for helping me out and locate the ideal unit ! Will most definitely will recommend these locations to anybody 👌🏽

Marjorie is very helpful, professional, kind, positive, and very professional! Most importantly, she made a promise and she keeps her words!!! She is the very best!!! I highly recommend storing your belongings at this convenient location. I feel well taken care of by Marjorie!

Marjorie service was damn good

Marjorie was great!! So sweet and helpful :) was in and out in a jiffy. Answered all my questions

Marjorie has been simply amazing. Calling me multiple times each day to ensure I got the best unit for the best price. Very professional and courteous!

Marjorie is so professional and friendly. She was a huge help from beginning to the end of the process at check in. Thank you Marjorie!

Marjorie has a positive attitude that makes it a pleasure to do business here. Highly recommend.

Ms.Marjorie is my very fav ..she is very special to me because I was evicted from my storage prior but she took me right on in and no time and was like family to me in a moment of dier crisist

Marjorie was excellent and most helpful!

Absolutely amazing, Miss Marjorie is the best! What an incredibly warm welcome to Austin Texas. May God bless this woman with all the best life has to offer. ♥️

Marjorie was very pleasant and informative. I onlwish she was my daughter!

Dropped in on a Saturday morning to look at the storage units, and Luanne was so helpful and sweet in giving us a tour. Brand new units and clean. Book online for the cheaper rates! Update 12/1: The customer service here is really the best. Miss Marjorie goes above and beyond!

Marjorie was wonderfully friendly and helpful! Everything is well organized and clean! Update: After almost a year of renting a unit I can confirm that it has been a tremendously positive experience. The facilities were safely maintained through COVID and moving out was such a smooth process. Marjorie and the rest of the staff continue to be a joy to work with and made my move back to Austin so much less stressful. It was wonderful to know that my belongings were safe in the secure and spotless facility while I was away!

Marjorie was a great help, and the unit was in fantastic condition. All of our belongings were safe and secure. I love the fact that the units are air-conditioned!

What a great service !!!! Marjorie was very helpful, I was able to get a store I just a few minutes, she went far and beyond with her great service!!!

The thing with Public Storage is that they raise their monthly rent every 6 months. Otherwise, all Public Storage facilities are clean and neat with great customer service.

I highly recommend this Public Storage Facility - outstanding service! I had ordered my unit online while out-of-state and realized during the move it was too small. When I arrived to Austin I was relieved to get help from the onsite Manager Marjorie. She made the process really easy, was patience in making sure I got the right space and at a fair rate. It was apparent Marjorie loves her job and takes pride in caring for her clients and the facility. The perimeter is very clean (inside and out) and there is room for a very large interstate moving truck to drive up to the entrance.

Great facility and amazing staff! Marjorie and Danielle were so helpful with everything!

This was super convenient for me to place my stuff in for three months. The staff was friendly and helpful and responsive. Couldn’t have been better five stars all the way This was super convenient for me to place my stuff in for three months. The staff was friendly and helpful and responsive. Couldn’t have been better five stars all the way. Marjorie and Danielle are great!

This is my 2nd time storing my apartment items here! Marjorie & Luann are nothing but helpful and fun! These ladies offer exceptional service, great conversation, and ensured I had a moving cart to get my things in. Can’t say enough nice things!

Lu and Marjorie made my experience with Public Storage a total breeze. I have been using a storage unit for several months to hold my furniture and other items while on break from college/COVID-19. They were both so friendly and promptly answered all of my questions. I’m glad that I chose this location for my storage needs & highly recommend it to any student that needs a place to keep their belongings in between leases!

Luanne and Marjorie provide exceptional customer service! Moving can be stressful and unpredictable but those ladies go the extra mile to ensure everything is as seamless as possible. I have not had customer service at this level in a long time, they deserve beyond 5 stars!

The Marjorie and Danielle are the incredible and hard working . Marjorie went out of her way to call us back with a better than our original deal! Awesome facilities! The best!!

Lu and Marj were the best! Helped me out beginning to end!

Just rented a new storage unit for a new company Im working with and Marjorie (property manager) has been amazing at accommodating us. I highly recommend this location. She is super friendly and very helpful!

Garett did a great job!!! Super helpful and very smooth process! Thanks for the tips and helping me load boxes in my car!!

Marjorie is the best! I had secured a unit by calling and didn't realize I was working with a call center rep. They failed to tell me the unit I was getting was accessible only by ladder. Marjorie got me sorted out and switched to a normal unit and found me spot right off the elevators. She was very kind, sweet and worked fast to get everything sorted out. Everyone needs a Marjorie helping them!

Easy access, easy maneuverability and clean!

Marjorie was a great help setting up my storage unit!

Great space, convenient location and excellent customer service. Luanne was absolutely amazing. She helped me pick the right size for my needs and had the best customer service management style that I have experienced in a very long time.

Luanne was so incredibly helpful and nice! Couldn’t be happier with my service

Luanne and Marjorie are the best. Best experience with storage ever. Highly recommended.

Ms. Marjorie was absolutely accommodating. Thank you for helping. Cheers!

There is never anyone in the office here. Hard to pay your bill with no one to take your funds.

Nice clean units. Marjorie was very helpful. Require you to buy a lock for $20 which is kind of annoying and they won't buy it back

We had the best experience ever dealing with Luanne. She was so helpful and friendly and made the whole moving experience so easy.

Lu was wonderful and very helpful! She gave me all the information that I needed for my unit.

Love Luanne and her helpful service!

Charlie was so helpful and very friendly! Excited to have peace of mind knowing my stored furniture is safe and any issue could addressed quickly :) Edit: There really should be some signs telling people to take only one cart per party. Every time I’ve been in the last few weeks I have to wait 10-15min for a party of 4 or less people to give up their 3 carts. I do weekly stops here and it’s become a waste of time.

Marjorie was very helpful!

Luanne was such a wonderful person! She helped me a lot during move in!

My family and I relocated to Austin from NYC - we had some technical issues trying to rent a unit but Marjorie was incredibly helpful and thorough in helping us resolve. Amazing customer service during a very stressful time. I highly recommend!

Mar Jorie was very helpful in explaining everything I needed to know with my storage unit. I would recommend this storage place!!

Loyal customer to Public Storage, fair prices and good specials year round. Ms. Marjorie was very sweet and informative over the phone and Ms. Luanne was just as nice and professional in-person to help me get setup for my unit.

They were both extremely kind AND extremely friendly. Great price and very fast. BUT BUT BUT the social distancing was terrible. One of the woman rode an elevator with me and continuously pulled her mask down to talk to me. I don’t want to be rude by saying this because she was SO nice and SO kind and SO sweet and seemed like suuuch a wonderful and amazing person. I just felt uncomfortable due to the lack of social distancing after the spike in cases. She was coughing and constantly sniffing her nose she should go home

Due to an internal error, my 5x10 unit was actually a 5x5. The staff quickly remedied the problem. I’m very satisfied with their customer service.

This Public Storage is the best location and has an outstanding team. One of the staff is Luanne and she is so attentive to all my requests and she is very pleasant and professional. Plus she's a hoot. We always laugh when we conversate. There needs to be more Luannes in this city..but make no mistake - she's the original !! Thanks for all you do Lu !!!

Luann could not be more assisting during our first visit to your facility. I’d call her your captain of great first impressions!!! From the original call through the need to rent a second unit she was professional mixed with just the right amount of personal!!!!

Marjorie, was incredibly informative and helpful! I was able to get everything taken care of in a timely manner so I could get moved in right away!

Marjorie was great and helped from top to bottom even with a pandemic going on!

Ms. Marjorie was wonderful! Incredibly helpful and made the check in process quick and easy. They also had a selection of packaging inside the store, which saved me a shopping trip for items I had forgotten. The facility is brand new, bright and clean. It has never been crowded and there were always available pallets. Only downside is that you need to use your access code inside of the elevator. This made the units very secure, but a little difficult the first few times when I would forget my code. A little inconvenient, but means that your things are kept safe. Would highly recommend.

Charlie, Jennifer, and Marjorie were so helpful and so much fun! They made everything so easy and gave me lots of helpful tips for a first time storage user. These gals are the epitome of professionalism and positivity. Thank you!

Great storage unit location. Service and property are outstanding. Marjorie, the property manager, was super quick and helpful when setting up my account. The property is very safe because of the unique code system to get in and out. They also provide carts for unloading items into your unit.

Lueanne was very pleasant and helpful. She explained everything to me and offered me insurance and products without being pushy. Highly recommend! thank you Lueanne!

Luanne was very friendly and patient. The storage is clean and spacious. The check-in process could be a little complicated and time-consuming if you did not drive yourself there with your boxes, but the overall experience was great.

Luanne was excellent and very helpful in getting my elderly friend set up for storage needs

Outstanding service at this place. Marjorie was extremely helpful and got me set up with a storage unit in about 10 minutes. They were out of units in the size i requested so she bumped me up to a larger one at no extra cost. To top it all off i dropped $50 in the office. She found it and called me on my cell to come back and get it!

Marjorie was severely, unreasonably, disastrously helpful as she explained everything I needed to know about my storage unit. I'm so grateful! She also patiently waited for me to slowly pick out which boxes and moving materials I wanted to buy. Her coworker, Charlie, was also... acceptable. I'm teasing. I promised them I'd find something mean to say. Both Charlie and Marjorie were wonderful, and they made what should have been a very boring, dry experience into something inexplicably tolerable.

Great service! I was stuck in traffic while driving from Dallas and almost got there too late to check into my unit. I had already paid movers who were waiting there for me to help me unload. I called the front desk and Luanne was extremely helpful! she even offered to keep the place open until I got in to make sure I was able to get to my unit.

Luanne was amazing! Showed us our unit and walked us through the process. She’s very sweet and helpful! Great site, nice and clean and secure!!!

Lueanne was so sweet and very personable! Moving is hard enough and it was so nice to have someone help me with everything from boxes to helping me finding the right storage unit. SO glad that she was there to help me!!!

Luanne and Marjorie Amazing people, very friendly. Would recommend anyone to this place

Amazing staff! Marjorie is so great! Will definitely continue to use these guys to store my stuff.

Charlie was awesome! Made check in quick and easy!

Marjorie was awesome! Helped us out when we turned up last minute, super friendly and helpful!

This was a great experience for Marjorie to help us with getting a storage unit last minute, she worked through her lunch to help us!

Majorie was the best! So friendly and more than helpful. I’ve never used a storage unit service before and she walked me through the ropes. Great location, clean, organized. Plenty of push carts to help load.

Luanne is very kind, helpful and friendly. She walked me through the whole process and showed me how everything worked. The storage facility is very clean and I highly recommend. Luanne made the check in experience extremely easy and it was a pleasure to work with her.

Luanne was amazing!

Marg and Luanne are lovey individuals and excellent customer service. Made the experience easy!

Marjorie was the BEST!!!

Nice new facility, super easy to reserve and check in. Luanne called the morning of my scheduled move in just to confirm, was SUPER courteous and professional in walking me through all the details. Couldn’t ask for an easier process or better experience.

Charlie was amazing!!! She was so sweet and helped me and my family get a unit in the most accessible area. Highly recommend!!!!

Marjorie is the best! She provided good service and friendly attitude.

Marjorie did a great job helping me setting up my storage unit!!! Thank you would much!!!

Luanne and Majorie were absolutely phenomenal!!! Such a great experience and they got me in and out in minutes. The place is very well kept and I had no idea I'd have this much fun signing up for a storage space!

Marjorie is the best customer service rep! She made our experience super easy and fun.

Luanne was solid! Easy sign up. Super nice! The spot was affordable and convenient.

Luanne was great! Easy to get a unit and the facility is new and clean.

Great Rates and superior service from the manager Marjorie! The storage units are brightly light and clean also they are in a locked, gated area.

Marjorie is SO AWESOME!! She is very caring, understand, friendly, and helpful. She would go above and beyond to help the customers. I was so glad that she helped me with the renting a storage and showed me around. Excellent customer service! She is the BEST!

Marjorie is kind, efficient, informative and a joy to deal with. Many thanks for the welcome and for giving us the confidence that our belongings are safe and sound. Highly recommend this storage facility!

Miss Marjorie Great service and friendly!

Ms Marjorie was great. She helped me find the right unit, and walked me through every step of the process!

Ms Marjorie is a hoot and takes great care of you.

Marjorie was of excellent help. She showed me the way to my unit and told me everything I needed to know in detail.

Luanne was super helpful and friendly and helped us get in and out.

Marie and Majorie were so professional! Explained every detail- I feel so confident in using Public Storage!

Marjorie and Charlie signed us up for our rental and they are fantastic. Had all the answers for every question I had. Highly recommend this location.

Luanne was very helpful setting me up. Everything was fast and smooth

Marjorie is the BEST!!!! I worked with her at other location. I am so glad that she is now on S. Lamar location. She could not had been more helpful and accommodating!!! She looks out for her customers!!!

Marjorie is so awesome!!! If you need help renting a storage unit call and ask for Marjorie! We love seeing her every time we go, she’s the best!!!

Marjorie was super professional courtesy and kind. I would recommend public storage to anyone

Great service and experience. Luanne was very nice and helpful with everything :).

Marjorie was great.

Anne was quick and kind and she's rad

Best storage place and Marjorie is so helpful. I was there for several months. Move out was a breeze and they were great about ending my monthly fee. Super professional :)

This is a great location and Marjorie could not have been more helpful!! Recommend!!

Very good customer service! Marie and Marjorie are the best!

Thanks very much to Marjorie, Charlie and Marie because everything was very easy for me and they were great

Luanne was absolutely professional and courteous and answered all my questions.

My first time here, Luanne was very helpful, went out of her way to explain the storage sizes and helped me find the best storage to fit my needs. Was extremely satisfied and will definitely refer them in the future.

Marjorie and Luanne were so helpful thank you!

Luanne and Marjorie were incredibly helpful! Wonderful experience !

No one told me that I would need to use a ladder while I was reserving the unit. This should be mentioned BEFORE wasting ones time going through the process of giving info and driving to the storage unit

Marjorie is awesome!! Highly recommend this location! They are so great at helping with all storage needs. Thank you to Kyle too for his help. Wonderful storage facility! Also very clean and easy to use.

Marjorie was amazing! She walked me thru the whole process. She was very patient and helpful in explaining how everything works. It is my first time renting storage. I would highly recommend working with her.

Marjorie was great. I dealt with an employee the day before that wasn’t exactly helpful but I came in the next day and Marjorie made it right. Thank you Marjorie for your expertise and the good experience!

Kyle and Marjorie Super nice and friendly. Thanks. For everything.

Marjorie gave the best customer service experience! She’s very helpful and knowledgeable and we hope to catch her again during her normal office hours :). The South Lamar location is where it’s at. Thank you!

Marjorie at this location is a hoot! Very helpful and answered all my questions while ensuring that I was getting the unit that was right for me at the best price. Grateful for her assistance.

Very communicative and helpful. Loved working with Margerie and Gen. Great facility.

Marjorie gave me great customer service.

Marjorie was very sweet and super helpful. I would highly recommend this location!

Marjorie and her coworker were so helpful and helped me load about 50 plus boxes and supplies in my car when it was cold and raining. Great service!

Miss Marjorie is the best!!!

Margorie is fantastic! And so helpful and friendly!! Move in was smooth and easy!

Amelia is extremely nice and did an amazing job helping me pick the right unit at the right price!

Marjorie and Amelia were the nicest most professional women I have had in a long time They are old school personal customer service and I could not be happier with my storage experience You would be lucky to have these ladies assist you Extremely Profressional and kind

Marjerie and Amelia were great !!! Quick and easy & informative

Great service! Amelia is awesome and was super helpful! She stayed late just to help me get set up which I really appreciated.

Marjorie was very helpfull

The two beautiful woman working the front desk helped me (marjorie & Camilla) so close to closing time on Saturday, I couldnt have done it without them.

Clean and good location.

Gen & Marjorie were fabulously helpful. Clean facility. Very happy ;-)

Marjorie was a delight to work with and I'm happy to be a customer.

Marjorie is a literal life saver! She helped us out when we were scrambling to figure out how to open our storage unit and was amazing with us! Can’t say enough good things. If there were 6 stars she deserves 10!

Lovely service, gave her money and she got it done:)

Mrs. Marjorie was absolutely fantastic!!! Always super helpful!!!

With our new family addition, we needed to find some storage. Well we went to a few places and Miss Marjorie at Public Storage was fantastic. She has helped me out and is always a pleasure to speak with. Would absolutely recommend this to friends and family.

Marjorie, help me @ this location. She was very friendly and knowledgeable. Ms. Marjorie took great care of me and helped me make the best choice on the unit I was renting. I appreciate her and the staff at this location. My experience has been great.

Cool people and clean 😊 Adela was awesome

The place is new, secure, clean and the service provided by Marjorie was excellent!!! Our check-in and check-out was smooth and easy; billing was transparent with no surprises!

Marjorie was amazing! Found the perfect unit so quickly for me!

Marjorie was helpful and clear, the location is fantastic and the rates are great! A+

Thanks Marjorie! You are fab!

Buyer beware!!! They use a very bad and known tactic called “bait and switch”. They entice you with little to no fees and great monthly rates at the start and then get you after four months. They are raising my rent for the cost another unit such as a 10X15. It’s ridiculous I haven’t even be there six months!

Bait and switch rental rates. They increased the rent significantly almost right away (20.07% increase after only 3.5 months).

I love the storage! Mayorie is amazing! She explained, and showed us everything that we needed to know. Plus she gave us extra tips since I’ve never used a storage before she was super helpful! I highly recommend this place and Mayorie! Y. Figaredo.

Marjorie was an excellent help! Exceptional customer service and had us in our unit rapidly. The units look clean and well kept

Marjorie was helpful and efficient. I got my extra space lined up in less than 20 minutes

Marjorie was a great help and the police is very clean and secure. I would suggest this place to everyone.

Amazing service! Nick was fantastic and I mean a FANTASTIC! Extremely accommodating and clearly has a passion about customer service. I would recommend anyone to this public storage based on the people who have helped me.

I recently rented a unit at this location and this has by been the worst experience. Marjorie i think her name was is extremely rude and demanding. Ive rented at another location before and never had to get insurance since i had my own. Was told that i couldn't rent if i didn't purchase insurance. She also tried forcing me to do a review in the office and made sure to let me know she should be calling me if i didn't do a review for her. So here you go here's my review and i really hope something is done about this. Very poor performance.

Facility was very clean and air conditioned and access to my storage room was easy and close to the elevator. The manager, Marjorie, was such a kind and patient lady! She was very attentive to my needs, while she put her home drama (her AC went out and it was in the high 90's, yikes!) in the background and took care of me. She stated that she always wants her customers to be taken care of and explained items such as last payment surcharges and insurance with me, things I wouldn't have asked. Marjorie rules!

Mrs Marjorie and zaia were very helpful and it was a easy process for move in highly recommended great service thank you guys y'all are awesome

Marjoray was fabulous! Thanks again!

Marjorie is AMAZING! Very helpful and is such a kind woman :)

Nick did a great job helping me find the right situation.

Awesome experience! Sabrina and the whole staff are so friendly. Clean, very secure storage!

Sabrina was very helpful!

Marjorie, Brittany, and Adela are fantastic! The service was up to par. They were extremely helpful and made the experience fun and not painful. I highly recommend issuing Public Storage with these wonderful ladies.

Great experience getting setup here. Nice facility and chatting with Marjorie.

Marjorie is the best!! She helped with my mother’s move and made our lives so easy! Would absolutely recommend to anyone. Great experience!

Quick and easy and cheapest around. Adela was very knowledgable/helpful and made sure all of my questions were answered.

Marjorie was very helpful

Marjorie was more than helpful and sweet! She went above and beyond to make my partner and my experience at public storage great. Moving can be such a horrible experience but i can say it went smoothly for us because of Marjorie and the staff here. I will be keeping my stuff here as it’s also a great price point even though I now live in New York!!

Nicole was great! Check-in was easy, and she was knowledgeable and professional.

Nicole and Bryan were super helpful! Got me everything I needed! Nice clean facility! 👏

Zaia and Marjorie were very sweet and helpful. I feel like my things are in good hands with them

Had an amazing experience with Marjorie. Very pleasant to work with and was very helpful in finding the perfect unit for me. Highly recommend this public dotage.

Jessica was AMAZING! Very friendly, accommodating and understanding of my needs (my whole life is upside down right and her attitude and helpfulness was so refreshing). She even allowed me to move in a week sooner than I had planned; a HUGE help right now! You won’t go wrong with this crew!

Top notch facility and staff! Marjorie and Jessica are simply phenomenal at what they do. 5-star customer service in a clean, reasonably priced, convenient location. So happy we found this place!!

Marjorie- Great customer service. Would recommend

Very clean & well kept facility! Location is easy to access & is centrally located near downtown, which makes trips convenient & quick. Everything seems very safe & secure, and the staff are all really friendly & extremely helpful (Ms. Marjorie is on top of everything and genuinely cares about making the facility & experience top notch). I've used storage facilities that made me second-guess the security of my belongings, but I'd have absolutely no hesitation recommending this location.

Marjorie is the best! So helpful and friendly.

Great pricing and customer service! Everyone is willing to help to make the moving or storing process as stress-free as possible! Majore was extremely polite and understanding and helped me get a storage that matched my needs at a cheap cost. I highly recommend this unit!

Zaia was so helpful!!! She’s the best and Marjorie! And also Luanne!! Everyone is amazing!!!!

The BEST customer service. Zaia, Luanne, Marjorie are the friendliest people! Thank you!

Nice friendly should give a heads up when you decide to clear out storage room needs to be clean and cleared close account before 5pm

Made a reservation online and was able to move my things in right away. Very easy! I also had an excellent experience with Marjorie who showed me my unit and made my day better with her personality! Definitely would recommend this place for anyone looking for a storage unit.

Marjorie and Jessica were great! Friendly and fast.

Miss Marjorie was very helpful and nice

I placed my reservation online before I got here. I recommend everyone do this, because of the online discount. I saved $30. Jessica helped me. Was very pleasant and helpful. She showed me the size unit I reserved, and I discovered it wasn't large enough, so I was able to reserve a larger one with Jessica's help. She was excellent, and full of great suggestions. For instance, she advised me about their requirement to have a "cylinder lock", which gave me an opportunity to purchase one less expensive than the one they have there at the facility ($19.99). Jessica made my experience at Public Storage effortless and worry-free. She's a wonderful asset to Public Storage!! She's helpful, friendly, kind, well mannered, professional, thoughtful, efficient, and exceptional!!! She's definitely a keeper!!!

Normally dread going to storage units. This place is different - super clean! I always hope to run into Marjorie on my stops as well - she is super efficient and just a delight to work with!

Marjorie provided excellent and efficient service

Mrs Marjorie was a great help. Left my ID and was able to go through the system and help contact me to get it back! Have no complaints, and great service highly reccomend this location.

Marjorie was so friendly and helpful in our getting two storage units at the best price!! And she’s funny too, which is a bonus. Wish more service people were like her:-).

Yesterday there was no one manning the office, it was 4:43pm then. Today there are three in the iffice and upon showing me a unit they notify me I have to buy a cylinder lock from them or elsewhere. Theirs is $20. That makes the move in cost for a 5x5 between $55 and $60. Thats an awfully expensive $1 rental. The only extra expense noted on my reservation was an adminstrative charge of $24. I already knew anout the insurance requirement and never learned what it actually cost. $24 + 20 + 1= $45 plus insurance. Its a very inconsiderate and under-handed way of doing business. I was also told that all Public Storage facilities have the same lock situation.

Marjorie was very informative and very helpful. She walked me through all the information with a fine tooth comb. I will be recommending Marjorie's Public Storage location to the people I know. Thank you!

Marjorie was great!

Marjorie was incredibly helpful and super patient for me not knowing what was going on. The facility was clean and service was amazing!

What are the hours you can access you unit on weekdays?

Once we visited the facility, we looked no further. Well maintained and secure. Ms. Marjorie was so helpful. Her care to detail and customer satisfaction was what we need more of in retail industry.

Marjorie is the absolutely the best Public Storage employee that I have ever encountered. She was very helpful and was able to answer all of the questions we had. We came in only for boxes and left with a new storage unit. Thank you Marjorie for all of your help. If you need a good clean storage unit....go see Ms. Marjorie. She will take care of you.

Marjorie is great!

Nicole was so helpful in getting set up! This Public Storage is so new and clean.

Nicole & Marjorie we’re very friendly and helpful. Excellent location!

Nicole was excellent in helping make storage easy and headaches few. Will absolutely be coming back!

Adrianne and Cristina were amazing thank you so much

Gen was great, very helpful

Cristina was amazing and helped me through the process of renting my first public storage unit. She was very approachable, easy to talk to, and made me feel comfortable asking her questions.

Everyone was so nice and friendly, it was a really good experience! Place is also super well kept and nice!

Marjorie was amazing and so knowledgeable! So personable and was able to help us quickly when it came to picking the right size. The whole process was smooth! Give this woman a raise soon!

Jessica is so amazing! As soon as she says hi and greet you with a smile and friendly demeanor, i knew setting up my storage space was going to be very easy. She is very professional and helpful. Great job

Marjorie was super helpful, up front about everything and knowledgeable. Ah is super friendly!!!

Marjorie was seriously the best! The process was a breeze and she was super attentive. I seriously recommend to get a place with her!

Ms. Marjorie was welcoming and gave wonderful service!

Marjorie was extremely helpful and patient! I would definitely recommend this place to my friends.

Pressured me into leaving review and although Jessica did give good service, came back 2 days later at 5:40 (20 min before closing) to drop off some stuff before my flight tomorrow, needed some help, but door was locked and same group of employees that pressured me into the review (-jessica) we’re sitting there laughing. Good storage, bad service.

Marjorie at 1800 S. Lamar was great! I was super stressed having to find storage in a short period of time and she was very helpful and professional. I highly recommend:)

Marjorie was such a great person to work with! Really friendly and had a great attitude!

Great service!

Cristina and Marjorie are the best!!

Marjorie was very helpful and kind. Moving in was an ease. Would recommend to a friend

Sabrina helped with the move in process and walked through with me to the unit. Everything is clear and smart in the storage system-good experience!

Clean newer facilityGreat experience from the online reservation to a speedy and courteous registration onsite with Cristina. Thanks

Marjorie was the best! Always took care of me with a smile❣️

great service, Marjorie!

Marjorie was great, thanks!

This is a great storage complex! Used them twice already and everything was so clean, easy and convenient, Marjorie is a great manager. Thanks public storage :)