Codes made everything easy to access. Plenty of dollys available which wasn’t the case elsewhere
Thank you Justin , you made my storage experience great.
Thanks to Justin for making a same day appt to help me with my storage needs ! I only had one day off to do this and he saved my month with his kindness and urgency . Thanks !
Good service gerald and justin
Great service by Gerald highly recommend
My storage experience has been great, Justin the property manager keeps the property very clean, thanks
Great service! Great customer service and I know all of my belongings are very safe based on all security measures.
Justin was absolutely amazing and professional on my visit. He is one of the reasons that I chose this storage facility. We need more rad Justin's in the world. When choosing storage units go to this location and look for him!
Very well run facility with good prices.
Nice secure storage spot. Not too far from UT campus.
Kassie And Patrick are our life saver! Very helpful to find us a spot Even it's after work hour already. Five star Service!
Gerald was extremely helpful, and answered all my questions that I had.
Great customer service with Gerald in particular.
Great service, clean facilities, easy to get in and out of and very secure! I worked with Gerald who was great. Definitely recommend whether you’re looking for short or long term storage.
This place is great! Clean and nice workers!
Came by to inquire about a small storage unit and Gerald answered all my questions, nice excellent customer service! Clean facility will be back!
Gerald has been super helpful!
Gerald is amazing &helpful
I received amazing service from Gerald!! He was kind and easy to work with!!!
I had a great experience at this Public Storage location, and I just wanted to give a shoutout to Justin for being incredibly helpful and professional throughout the process. He was friendly, patient, and made everything feel a lot smoother than I expected. You can tell he cares about doing a good job and making sure customers feel taken care of. Really appreciated the support—thanks, Justin!
Tall Paul is awesome made this so easy
Great experience! Tall Paul walked me through everything. Units are very clean!
Paul is great! Easy process!
Thanks Justin for the great service!!!!
The property is very clean and safe, thank you Justin for making my move in smooth
Gerald and Cynthia were helpful in identifying ways where I could save on monthly payments.
Great service by Gerald and Ms cynthia
Excellent service by Gerald highly recommended
Needed to get a unit for an upcoming move. Lauren was able to assist me with the process and answer all my questions with ease would definitely recommend this location and public storage again.
Lauren Downing was so amazing and helpful. She made sure everything went smoothly
I’ve had a great experience with the Public Storage facility at 1800 South Lamar in Austin, TX. The facility itself is everything you’d hope for—clean, well-lit, and well air-conditioned. But what truly sets this location apart is the staff, and in particular, Chamekia.
Up until today, I had only interacted with her over the phone, where she was always helpful, courteous, knowledgeable, and efficient. But meeting her in person truly exceeded my expectations. Without getting into all the details, I was moving out of my unit and taking my things cross-country, and let’s just say a few unexpected challenges came up—entirely on my end.
Chamekia went above and beyond to help me tackle and resolve them with ease. She remained calm, professional, and incredibly resourceful, helping me navigate what could have been a logistical nightmare. Her problem-solving skills, friendly demeanor, and steady presence made all the difference, and she enabled me to keep my cool in a situation that could have been overwhelming.
I’ll remember her and her outstanding service for a long time. If you’re looking for a storage facility where the staff genuinely care and go the extra mile, I highly recommend this location—and Chamekia in particular!
Shanna gets 5 stars for being so helpful and getting me into a storage unit I was happy with. Thanks a lot. Best customer service.
The manager, Shamika (apologies if my spelling is wrong), provides amazing customer service! She’s helpful, kind, and attentive to questions. The facility is also very clean and well maintained. Very recommended!
Chameika was excellent in providing the different options for spaces and locations of units. She explained very well my unit cost and answered all the questions that I had. Made me very comfortable in using Public Storage.
This place is great,Justin has been very helpful in my move.
Excellent skills and talents. Very good qualities and an asset to your business. Thank you
Wow! Amazing customer service first hand. Andreya has an awesome attitude and was very helpful. Hope you continue to climb up the career ladder and can cross train for other locations. You deserve a raise. Good luck.
Andy was great help today, assisting me with the information needed for a lock cut and replace. Her great attitude only helped!
Justin was great! Appreciate his service and efficacy.
Justin was amazing! He went above and beyond to help me. Such an amazing experience!!
Great facility and Justin was great helping me with upgrading the space and getting access.
Justin was amazing! Super friendly, reliable, and helpful.
Chamekia was very informative with the information she provide me today! Thanks Now I feel comfortable about possibly storing my items with Public Storage. I will definitely be coming back to this location once I’ve made my decision about getting a unit.
Andy is awesome ! She was very knowledgeable and very friendly!
Justin case is a great property manger keeps the place very clean and always happy to answer questions!
Second time renting a unit from this location, haven’t had any problems! If you have renters insurance you’ll need to swing by the front office to let them know to avoid the default insurance - the app wasn’t too clear about this when I rented. Shoutout to Andy for great service and answering my questions.
I was helped by Chamekia and she answered all my questions with clarity and efficiency!
Pros : it's secure , The temperature inside is acceptable and it's well maintained.
The management team has been responsive.
Marie was great, 100% would recommend
Had the best and easiest time today, checking out units with help from Associate Brandon. Brandon was very informative, and pleasant to be around. Overall great experience :)
Easy automated app to sign up, get in and out. I got a good starting low price.
Efficient and clean storage location. Get a quote online for the best price.
Justin was very helpful and efficient got me space that works best for me and the introductory rate is great!
Justin was super helpful. Thanks!
Aaron was very helpful in my move in experience.
My experience with Public Storage was great. If you need assistance with any questions or concerns, look for Aaron V. He was very helpful in finding the storage space we needed and he made the process very simple and explained all the important details. My family is very happy and I am gonna be recommending this place because of him. Customer service is a key factor to me when purchasing, renting or buying anything. Aaron V is a great representation of customer service.
Aaron was super helpful when assisting my family and I on obtaining an storage. When we called back with more questions he was super helpful and answered all of our questions. Great customer service
Highly recommend - Aaron is the best! I have had a unit at this location for the last 5 years and the customer service has always been wonderful and made for an easy experience.
Aaron was very helpful, and answered all of our questions to put us at ease. He was very polite and informative.
My grandparents have had issues in the past with storage locations and were hesitant at first, but Aaron explained everything to them. They were very pleased with how polite and respectful he was. His sense of urgency to their needs was above and beyond. Thank you Aaron for taking care of them!
Property was extremely clean, management/employees were professional, and the staff that answered the phone were very helpful. To add to that, prices were affordable. I would highly recommend this particular location on S. Lamar.
Myself and my family needed to take care of some storage needs and Aaron came through for us. His professionalism and care made sure that we had a good and efficient customer service experience, which is super important when dealing with something personal like this. Much appreciate the help.
I'm a college student looking for different options for the summer, and this one was the most convenient and affordable. The guy that helped us was Aaron. Honestly, I was so glad that he was there to give us the run down because I had no idea what I was looking for and he made everything very easy to understand.
I was shopping around for a place to store some belongings before a big move. Out of all the places I went to Public Storage had the best service and the employee Aaron did a great job of showing me all my options and working with me on all the details. Aaron was very courteous and knowledgeable even with a fair few people comming in and out of the office while I was sorting out some details with my partner. We still have a few things to sort out but so far Public Storage is our tip option.
I called in for pricing and Aaron was awesome and extremely helpful and polite
This was my first time ever renting a storage unit, and I wasn’t sure what to expect. I was really impressed with how helpful Aaron was and how clear he made the whole process. He was very informative and helped us find the most convenient unit, and the online reservation discount was great. I was also impressed with the cleanliness of the facility and ease of the app with bluetooth for opening doors. definitely would recommend so far!
Very friendly staff. Efficient storage units.
Just moved and needed to rent a unit for a couple months. We've been shopping around at different storage places and this one by far has the best customer service! Aaron was very welcoming and knowledgeable about our options since we would only be short term. I was really impressed. Need to settle a few things before we commit but based on service and rates alone, this Public Storage is our top choice!
Aaron is awesome team player. He went out of his way to check my unit and gave me a call back within less than 30 minutes. He is someone that needs to be recognized on what a great job he is doing. I appreciate that excellent customer service especially when I am currently overseas. Thank you so much.
Such, a Beautiful soul was there to greet me and right away, genuinely made me feel like I had made the perfect decision of a location to store my important belongings!… Sheu, took the time to talk and walk with me showing me different units and was very knowledgeable about taking genuine good care of folks!… Thank You so Much Sheu, for a great experience!!!,… I would recommend you to Everyone!… Enjoy the day!… 🦋🌷🦋
Reserved a 10x10 unit and the process was super quick and easy! Shai was awesome in helping find a space that was more accessible.
Justin was great! He was helpful and made the sign up process very smooth and easy.
Thanks again :)
Justin was super helpful and informative, secured a storage for me in a timely manner. Definitely will be coming back!
Justin was great- super smooth move in. Thanks!
Justin was the man. Helped a ton. 10/10
I have 4 units here. Everyone is great, access is easy.Only one thing bothers me is the lighting is timed to where you have to take a few steps into the dark in the hallways before the auto lights come on. I'm older now and this likely wouldn't have bothered me in younger years but pulling a heavy cart forward in the dark is a bit scary and imo unsafe. I have talked to mgmt a few times but no response yet.
Can’t think of a negative thing to say about this storage unit service! It’s in a great location, it’s clean, it’s secure, and the manager is super helpful! Best storage unit service I’ve ever used!
Kept my stuff very safe and secure. Staff is extremely friendly. Move out process was easy.
Aaron M. was so helpful during my move in and rental process. Great service!
Shout out to Nick who took care of us when we had a cylinder lock put on our already locked unit. We didnt realize that even though you dont need to buy the lock provided, you must use a cylinder lock at this location. Nick was quick to explain and got us a lock to use so we wouldnt be locked out again. Good customer service. App easy.
Thank you Public Storage! James helped us out, and he was super knowledgable and very professional. I will definitely send my friends and family here for any storage needs. Ask for James!!!
Excellent customer experience with all automated locks that link to the app on your phone. So easy to use and access when you need to. Clean and well lit. The front desk with Stephanie helped me with some billing changes, all expeditiously handed with a phone call. Highly recommended.
I came in to the office and I was taken care of by a lovely woman named Stephanie. She was so helpful and nice made my whole process easy. I had some issues with my account being charged twice by mistake by she helped me get that fixed. She was also nice enough to help me select some moving items that I didn’t even think of, she was super helpful at making my process fast and easy. I usually don’t write reviews but this woman was so helpful to me that she totally deserved one.
Thank you Stephanie for all your help and your dedication, I hope everyone is as nice as you.
Very helpful staff! Felt safe leaving my stuff here. All around great storage facility!
Had an excellent experience with James and Nick very quick and helpful. Really got me out of a jam. Thank you both!
This location had such great customer service, and met all my needs. Thank you so much for the help and easy process. Nick & Taren were great!
Nicholas & Stephanie are amazing they went above and beyond to help me
Had a great checkin experience with Aaron!