Public Storage Self-Storage Units at 6726 Bee Cave Rd, Austin, TX

It’s been great up until this past week. Every single elevator is/was out of order. This means there is no access to the upper floors. Stairwells are locked from the inside but not clearly marked as “for emergency only” so I can imagine it’d be really easy to get trapped inside, unless there’s an emergency exit at the bottom. I called PS and they only sent a message to mgmt. I called mgmt and left a couple voicemails but haven’t heard back on if the elevator’s are working again. Not very responsive in a timely manner at all. OK, this is a bit of an edit or update. I took away a star because the door broke a week ago and after reporting it and leaving voicemail, I still haven’t heard back from the management of this property. If I call the toll-free number, they forward me to management of another property, so I’m not sure if they’re the same but if anybody , who manages this property can listen to their voicemail that would be super awesome so we can get our door fixed cause right now all of our stuff is completely wide open and thinking about it a bit. I just took another star. Another update: it’s been nearly two months since our door went off its rails and fell on my head, but they finally fixed it after numerous calls and messages. I came by a few weeks ago and the front gate was broken (stuck in upright position) and today it is still this way. Par for course. Can I be the only one who has experienced this here at this location?

Aaron at the Bee Cave facility was immensely helpful! Went above and beyond to help resolve broken lock issue and getting us routed to a new storage unit