Excellent staff! Best service ever!
I rented for a move. I entered the lobby and immediately I was greeted by a smiling face. I brought my own lock, and my refund for returning the properties lock was immediately processed.
My only issue is that there were only two carts. I’m handicapped and lugging all my things for what seemed like a mile to me, would have been a bear. But the people using both carts were nice enough to let me use one of the carts and I was able to make one trip. Had they not been so nice, I would have had to wait until they were done and they had a huge truck.
Two lady customer service representatives were beyond helpful they are a must shop tell them DeMarcus sent you!
On Division Street in Arlington TX
Love the Staff at this location! They are so helpful and really care about you!
Very clean place too!
Ms daytree is excellent people need more of this young lady working for them
Great location and great management the staff are pleasant and always helpful
Daytree is really great she walked me through step by step best service so far
I love the public storage that I'm at never had any problems clean
My experience at public storage with Daytree and her co workers was phonemenon..very respectful..helpful concerning on getting you what you deserve..kept me laughing and feeling pleased..and I give them 5+ stars
The staff here is exceptional, demonstrating teamwork, kindness, and professionalism. The rental process was smooth and efficient.
The staff were awesome, and went over and above in all the service. Jessica even took time to go and show me my storage unit. The storage is climate controlled and very accessible.
Great Customer service Experience, The agent knew her stuff and also was able to give options to make it even better
Nice location my sister booked a unit here staff is super friendly we had a unit and started moving in less than 20 mins.
Great location friendly management I look forward to my stay here
The manger there is very helpful and nice and always very knowledgeable.
Great! Fantastic service! Customer friendly oriented and excellent managed facility!
Daytree was Absolutely the Best Customer service I have Ever had at My 23 years with Public Storage. She went above, beyond the efficient Customer service. She is Sooo Knowledgeable about Everything! She is Extremely patient, & kind, & Awesome with the customers. She is Extremely Valuable to Public Storage, & would even qualify for a Much more Executive Position.
I’ve been renting a storage unit here for a while now, and there have been several different managers. However, Daytree is the best manager this Public Storage location has ever had. She’s not just friendly and helpful but also very professional. I’d definitely recommend this place for your storage needs.
Great managers run this location they helped my brother rent a space and I’m thinking of getting one myself clean and friendly
Great service clean location rental process quick and easy I recommend this location !
Great service, Daytree was amazing and very helpful!
Daytree and Tee were a great I came in to look at a unit I was greeted immediately they worked together to rent me the space great service
Location was clean and easy daytree and Jessyca helped every step of the way
Daytree and Jessyca were informational and polite they helped me with a unit everything was easy as smooth
Ms. Daytree was so friendly and so welcoming when I came in the door. I had just started shopping for a storage unit since my family is getting ready to temporarily downsize and was so impressed by her customer service I rented right then there.
I recently visited the Public Storage onsite location at 3008 West Division Street in Arlington and I can't praise the team enough—especially Daytree and Tee. After experiencing some less-than-stellar customer service over the phone from several agents, I was genuinely impressed when I met these two at the facility. They welcomed me with warmth, patience, and genuine care, turning my experience completely around.
Daytree and Tee went above and beyond to address all my questions, provided clear and helpful guidance, and made sure I felt comfortable and confident about my storage needs. Their professionalism, friendliness, and attentiveness truly stand out. It's rare to encounter such dedicated staff who genuinely care about their customers’ satisfaction.
Thanks to them, my experience with Public Storage has been transformed into a positive one. If you're visiting the onsite location, ask for Daytree and Tee—they're the best! Highly recommend their exceptional customer service!
Starling
Daytree ,Tee and Breanna are amazing great location I will always store here.
I was a bit overwhelmed at first when it came to looking at the different units offered as I was helping a family member out but the staff that helped me were attentive and most of all knowledgeable in answering questions I had! Elvia and Daytree were especially super helpful and attentive in guiding us in the right direction.
I was politely greeted and helped by Elvia and Daytree today! They made me feel confident in the services provided, great communication and customer service ☺️
Daytree is an excellent manager who keeps her location nice and clean, and creates an amazing atmosphere for her customers.
Great location very knowledgeable Property Managers
Rented a small unit today for my son who's home from college. It was an extremely easy and positive experience. Renting online is fast, straightforward, and easy. And the in-person customer service was very friendly, quick, and helpful. Plus, very affordable. Highly recommend.
Excellent people! Friendly and helpful.
Public Storage at Daytree delivered exceptional service! The staff was friendly, professional, and provided clear guidance, making the rental process seamless. The facility is clean, secure, and well-maintained. Their outstanding customer service ensured peace of mind. Highly recommend this location for reliable storage solutions! Great service from Daytree
Awesome customer service and he was sweet guy named Colin so much help.
Their customer service is over the top! Highly recommend!
As a customer service specialist with 20+ years of experience it is most important to me the tone and overall communication when being assisted. After speaking with Treille immediately calling me per request, her tone was kind, respectful & overall very pleasant. She seemed more than happy to help assist me anyway I needed. Upon arrival I was fortunate enough to be greeted by Colin, who went above and beyond making me feel like this was the best decision. He made me feel safe & at ease, it made my day completely being in their hands. I feel beyond thankful and emotionally for the diversity empowerment that works at this location. It is not everyday I am assisted by individuals who understand me and my needs, let alone with exceptional customer service. Thank you so much Colin for all your time and energy getting me set up, it really makes a difference. You make a wonderful impact and a great impression with your kindness.
Loved the service Tee Monroe gave!! I would honestly try to get him if you are about to check out a unit. He made everything quick easy and gave us the best deals!! So personable!
Great location managers were so informative. It’s nice to know we still have good people in customer service.
I wish to give a very big thanks to Daytree, for her time and support for giving me every informations and tips I need to know about storage. Meanwhile, Daytree you are knowledgeable about storage. Once again, thank you for your time and consideration.
They where very nice. Ivy helped quickly and with amazing costumer service.
Hello, I hope this message finds you well. My name is Mohsen. I am a former customer, and my unit number was 3089.
I rented a unit on July 7, 2024, and was given a lock, which was charged to my Wells Fargo bank account. I informed the staff that I already had my own lock and was told I would receive a refund by check within two or three months. The receipt number for that transaction is 1355679756 (on 07/07/2024).
After about two months, I discovered that someone had changed the lock on my unit without my knowledge. When I asked to have it removed, I was told I needed to purchase a new lock because once the old lock was taken off, a new one had to be installed. I agreed and paid for another lock with my American Express card on September 25, 2024 (receipt number 1370847088). However, when the existing lock was cut, I noticed that some of the belongings were missing.
I decided to return the unit (and the new lock) on September 29, 2024, and I was reimbursed for the second lock on my American Express card (receipt number 1371259537). I repeatedly contacted customer service about the refund for the first lock and was told I needed to visit the location in person. Once there, I was asked to call (818) 244-808, but no one answered, despite my long wait on hold.
After several months of following up, today I was informed that because more than 30 days had passed, it was no longer possible to process a refund for the first lock. However, I was told multiple times to keep waiting for a check, and that it could take several months. If you provide me with an email address, I can send all my documentation as proof.
Thank you for reviewing this issue. I would appreciate any assistance you can offer in resolving it. If you need any additional information, please let me know. Thank you!
Update:
I received the cheque for the lock refund in March 2025. Thank you very much! Now I’m happy.😊
Clean, secure, and always well-kept! Management is friendly and quick to help whenever needed. We’ve had a great experience storing for Pappy’s Porch—highly recommend!
Ladies in the office did a great job
I absolutely love this Public Storage! The manager is incredible—kind, helpful, and truly goes above and beyond. Clean, safe, and run by a fantastic crew who actually cares. Can’t recommend it enough!
Awesome people and great service
Great Service from Daytree!
Fantastic service, thank you.
Daytree and Ivy hello I’m sending a great review for this location is great from now on if I use a storage I would come only to this location great customer service and the staff is lovely and very professional thank you for the service
Had a great experience renting a storage unit with Daytree!
Daytime was amazing super nice and lots of knowledge
Daytree and Elvia was amazing I do recommend this location
Ivy was very pleasent and she was very helpful
Good storage place, clean restrooms, nice people.
Day tree and Elvia was super helpful and friendly please check her out
Awesome service. Very helpful. Lean units!
Good people at this location
This public storage is always very helpful and informative. Even when I get frustrated with something that’s out of their control and I enter the office as a Karen. The staff is patient and listen to my concerns and always find a solution to the problem. The main problem was there were no carts available because people kept stealing them. They got two more and I noticed today they were microchipped!!! 🙏👏 Although more than two are needed for this location it’s a great start. Please get a few more from corporate. I appreciate the staff so much. They even let me know that I had left my unit open and to go fix it!!! Great customer service!
I was very impressed with the U-HAUL CUSTOMER SERVICE,WAS VERY SATISFIED,WELL TAKEN CARE OF EXPLAIN ALL THE WHAT WAS ON CONTACT LOVE MY NEW RENTAL SPACE
People working here are awesome. They answered all my doubts and questions very politely, professionally and happily. Plus I got $1 1st month promotion.
I came to public storage to get a second unit where I met a lady working by the name Daytree who was very kind and helpful in getting me what I needed.
I had a complicated move from a 10x10 unit to a 5x5 unit, and the staff at Public Storage made it so much easier. The front desk team that day was extremely helpful, courteous, and made a potentially stressful day pleasant. Moving is never easy, but this team truly helped make the experience more enjoyable. Thank you for the excellent service!
Move Date: 1/27/25 | Check In Time: 11 AM CT (about)
I have used this location to store my most precious memories for the past 6 years and the staff currently there are very friendly and ever so helpful.
Leah did a great job helping me get signed up for two storage units👍
Our experience was amazing Daytree and Mrs.Ivy we’re both very helpful and very knowledgeable definitely recommend anyone come get their storage needs met here!!
Was helped by ivy! Great costumer service ! Definitely take their costumers into consideration. Would highly recommend.
Very easy process and attentive professionals!
Customer service was great Ivy and Tee were great
Daytime and Ivy made my day complete helping me take care of my nephew's storage payment AND then guiding me through a rental space for myself. Excellent, friendly service from both folks.im so glad to have them help me face to face.
Daytree and ivy did a amazing job they explained everything very well and got me in and out.
Daytime and Ivy was wonderful
Nice ladies work in office 👍🏼
The employees at this location are awesome! I had a problem, but they worked to resolve it.
Corrected mistake with online rental quickly and painlessly
Exelente atencion gracias
I have 3 units here and the lady named Daytriona is really helpful.highly recommend this facility
Excellent and real professional 👏
Daytrei and T was really helpful great customer service !!!
For the property Manager she gets a 5 star review. Daytree was so helpful and informative. Helped us find away to make things work out and we didn't have to relocate our unit to another property.
Super quick and easy to get setup, and with the app it only got easier to monitor and maintain my unit. Staff were very friendly and helpful (one lady, I think she may be the owner/manager, helped give me a jumpstart when my car battery died). I had to call several times to adjust my move out date due to some issues my the moving company I hired, and they were understanding and accommodating every time!
Hey ya’ll get in here and let Reign and Samantha help you with smiles and professional services🙏🏼🎉🎶
I misjudged the amount of items I had coming into storage and had to frantically change to a larger unit the day of moving. With movers being paid by the hour, I was afraid we would have to wait for availability. They took care of me quickly and efficiently!! Moving can be so stressful and working with this location has helped ease our stress so much!
Miss Daytree and Reign gave wonderful customer service
Samantha H. was very helpful and nice. Thank you for your help !
Meechie was very professional and kind made my rental process very smooth I highly recommend this location it’s very clean and the staff was very nice
Today I was trying to get into my storage I had a whole bunch of stuff to unload in there and they were closed but the gentleman that's working at my storage facility on division in Arlington and was kind enough to unlock my unit take my payment and made the rest of my day much easier and pleasant thank you to all the stuff here at the division public storage Tee Monroe is the one that help me thank you
The staff is very helpful
Ms. Emma is Phenomenal!! Her attitude and attention to detail is Off The Chain!! She is Absolutely Amazing!!
I’m glad I chose this public storage location Michie was so sweet and helpful during my moving process I’m so thankful :)
Michie, she is an amazing lady!!
Michie is super friendly and helpful it's always a pleasure visiting her location. She's very knowledgeable and professional.
Ms.Michie, is always kind and very helpful.plus always, goes far and beyond being professional. Great job Michie. 🙂
Good customer service Tee monroe helped us a lot.
This rental experience was pleasantly smooth.
Love the Special rental rate
Loved the Wifi access feature via your phone
This feels like technology and Personal storage conveniences has finally matched todays latest needs
Thanks Public Storage
Michie and Robin were very helpful!
Thank you for assisting me with my move in today!
Always clean! Staff is very communicative and don’t mind helping or answering questions been renting 2 years. This is my go 2 location
I have been using this storage 3 consecutive years now and have ZERO complaints. Staff has always been friendly and easy to deal with. I had an issue 1 time and the property manager walked me every step of the way and assured me I was in good hands she kept her word. That’s why I have not stopped renting.
great customer service!!!
I had a pretty lengthy call with a customer service rep named Fatima at 3008 W Division Public Storage site in Arlington.
She was awesome!
My questions kept multiplying. She was super patient, super cool about it and not rushed.
She put me on hold twice to double check or get me even more information. I was heard, understood and served.
Really great! 🎉
Michie is very knowledgeable with information. She was patient with me even with all the questions and concerns I had. I would definitely recommend this location.
Michie is super helpful and professional
Miss michie is the greatest!!! She answered every question I had and helped me with everything I needed. Wonderful customer service.
Michie was a pleasure to work with and she was totally professional as she provided excellent & pleasant service during the rental process.
Had a great experience with Jesse at the W Division location. Personable, attentive, and overall great guy.
Just had the best experience with Jesse! He was very patient with all our questions and changes and got us taken care of. Highly recommend this location!
Robin was very helpful showing me multiple units and informing me of the property info.
Michie was super friendly and helpful
Mz Michie is a wonderful asset and beautiful human being - she was knowledgeable professional and listened to me at a very low point in my life. Blessings to Mz Michie - the world and most businesses need more like her.
The service that I receive from Meechie at this location is always Great. She provides exceptional customer service even when im difficult to deal with. 😂 She’s a doll and does her best solve my issues to the best of her ability. Thanks chic for being you. 😘
Michie was super helpful and professional
Michael is super knowledgeable and friendly definitely recommend checking her facility out
Excellent. Cherish was fantastic at helping me.
Always very helpful and friendly.
Clean, well secured. Some staff are friendly, some not so much.
Michie: The Location Manger is Absolutely Wonderful. Super Customer Service. Very Professional and Courteous. The Professionalism Extended from Her Is Always 100%. Yet, Jaron As One of The Agent was And Rather Rude. But Michie . . Is EXCELLENT 🌸🌸🌸🌸
Thanks Ms Michie for always helping when I come in.!
Deneen and the other on-site personnel are very friendly and helpful. The property is clean, safe and secure. They provide great customer service.
Deneen was great at helping with our storage process.
Deneen and Michi were wonderful and most helpful while using our storage unit. This location is very clean and security is wonderful. They were very helpful and most considerate in every way. I would highly recommend this location.
Ms Michie is awesome, she is always so helpful and friendly. Very thankful for her patience and kindness.
Deneen was the friendliest person I’ve ever met! Great customer service and was a big help!!
Denver and Tempestt were helpful and all was good
It being Great, love working with public storage. Great work with Mrs. Deneen much love.
Michie was great! She explained everything thoroughly and clearly. She even waited on me to get done with a shirt call before continuing. Very polite and positive attitude!
Great staff! Amazing help , clean facility !
Deneen was amazing. She was very interpersonal and really tried to work with me. I appreciate her. She will literally be the best!
Website was down so went down to the W Division St location and Deneen was super helpful, allotted a unit to me and explained the process for a first time renter, exactly what I came in for. Highly recommend this location.
Michael was super helpful and friendly
Great service! Deneen was super kind and helped me with my unit
Michie was super helpful and friendly
Great staff and very helpful. The security they have is great and makes me feel like my stuff is very protected.
Deneen was straightforward about the process and was really helpful getting me set up with a storage unit. really sweet and helpful!
Deneen was so sweet and amazing, very helpful and understanding and helpful throughout the whole process.
Michie was super helpful and very knowledgeable about the facility
Definitely will be referring my friend because of Ms. MICHIE
We were in a bind and needed a unit fast. Tempestt took care of us immediately. She was awesome!!
I enjoyed my time at this location. Friendly staff, location was alwys kept clean. Very secured which was a plus!!
Michie was great helping me get my unit ready, highly recommended. Place is clean and well maintained.
Michie was super helpful and friendly definitely recommend checking her out
Deneen was amazing ! Thank you so much ! She is great
Extremely diligent in their work. Michie is kind and easy to converse with. They work with your pay schedule if needed.
Michie was excellent I came to view the property and she was very professional and informed me about everything I will definitely trust this place with all my personal belongings
Deneen was a great help quick with service
Ms.Michie Made My Entire Storage Leasing Process Easy And Fast. Always Helpful Anytime I Ask Questions. Great Customer Service ❤️
She was awsome....great wonderful.
Michie and Deneen are super helpful and friendly. They explained everything to me which was very understandable. Thank you for your courtesy I will definitely recommend.
Deneen and also michie has Greta customer service
Tina was very helpful. Happy to store my stuff here.
Michie is super friendly and professional she is always helpful with the kiosk properties. Very friendly and sweet please come check her out
Michie and Dorian are super friendly and professional please come check them out
They helped me to decide to pay online. No one Never there at 5:30pm most times it's not 9:30 am for opening.
Michie is just so nice I could just stay there all day and talk with her. She got everything set up for me and it's nice just to go down there to make my payment just so I can say Hi to her. She made everything easy to understand. She always calls you back quickly if you try to call her. Just a pleasant experience and I can't wait to see her next month.
I just closed out my unit after a couple years of being very satisfied! Michie is literally the whole reason that I had a good experience here. That woman needs a raise, a bonus, and some extra vacation! She keeps this place running and deserves the best treatment and a good life! I hope public storage sees this and decides to provide that woman a raise. You want to keep this worker around!
I came here for other business. Auction. But i ended up renting a unit for myself. Michie helped me so much i cannot thank her enough! Cleanest facility ive been in. She definitely keeps up with the facility!
Michie is super friendly and professional definitely recommend her store
I had great experience at this public storage! I was having issues getting all of my stuff into a smaller unit so I chose to go with the bigger one, Michie helped me very quickly and got me everything I needed! Fast service! Definitely rent from here. Thanks so much!
Process of renting my unit was quick and easy. Staff were very professional and friendly
Michie was awesome speedy service that went above and beyond. The staff was extremely friendly and helpful I would refer everyone looking for storage space to store everything here! New facility great prices, and an even greater experience. They have my business no matter what hands down.
Michie is super knowledgeable and friendly
Michie was friendly and professional
Michie us super sweet and helpful . She is super professional and goes above and beyond, come check her out
Dre and Liz are absolutely fantastic. Dre walked is though the the entire process and was genuinely interested in making sure we were satisfied with or our choices. And I suspect that they may be psychic, but that's just me.
Cherish was ammaaaazzing, she was even sweet enough to let me call her Trish because I misunderstood her name when she told me lol.
Seriously top notch service and care, feel great about keeping my stuff here knowing it's in good hands. Top marks across the board! Good business and great staff. Cherish rocks!!🤘
Michie is super friendly and professional
Michie is super friendly and sweet please check her out
Cherish was so helpful and went over every question I had very carefully and informative. Her customer service is unmatched, which is very rare today and made it a pleasurable experience.