Public Storage Self-Storage Units at 3008 West Division Street, Arlington, TX

Michie: The Location Manger is Absolutely Wonderful. Super Customer Service. Very Professional and Courteous. The Professionalism Extended from Her Is Always 100%. Yet, Jaron As One of The Agent was And Rather Rude. But Michie . . Is EXCELLENT 🌸🌸🌸🌸

I am literally DONE doing business with Them. I’ve been a customer since I been 17 (I’m not 30) I’ve had lots a good experience with this company In other places….BUT this location here. Because of this location is why im never returning and will NEVER EVER do business with this company ever again. Im highly pissed at this location. These folks closed my account…I get it accidents happen but the customer service part? Like let’s be fr HOW U GONNA CATCH AN ATTITUDE after y’all have closed my account. I work on a boat and I’m literally on the water in Florida. And I’m havin to leaving my job cause of how unprofessional these folks are. Then the man who answered the phone? Boy don’t u EVER in ur life ask me “what I want u to do” YOUR DAMN JOB! Because of the lack of training I can see this company will hire anybody

This place is horrible! They have no dollys to move your things although they advertise this. They claim this is because someone stole “10 dollys”. Does that seem likely? It smells like straight sewage once you enter the inside facility. There’s never anyone in the office to talk to. When you do see a worker they’re extremely rude and unpleasant and if you try to talk to someone they have no point of contact to their corporate office! It’s all automated so it’s a loop hole. If I were to use a storage space again it would not be this place after knowing what I have experienced!

Thanks Ms Michie for always helping when I come in.!

Deneen and the other on-site personnel are very friendly and helpful. The property is clean, safe and secure. They provide great customer service.

Deneen was great at helping with our storage process.

Deneen and Michi were wonderful and most helpful while using our storage unit. This location is very clean and security is wonderful. They were very helpful and most considerate in every way. I would highly recommend this location.

Ms Michie is awesome, she is always so helpful and friendly. Very thankful for her patience and kindness.

Deneen was the friendliest person I’ve ever met! Great customer service and was a big help!!

Denver and Tempestt were helpful and all was good

It being Great, love working with public storage. Great work with Mrs. Deneen much love.

Office doors locked and no employee present multiple times.

Noice

Michie was great! She explained everything thoroughly and clearly. She even waited on me to get done with a shirt call before continuing. Very polite and positive attitude!

Great staff! Amazing help , clean facility !

Amazing customer service

Deneen was amazing. She was very interpersonal and really tried to work with me. I appreciate her. She will literally be the best!

Website was down so went down to the W Division St location and Deneen was super helpful, allotted a unit to me and explained the process for a first time renter, exactly what I came in for. Highly recommend this location.

Michael was super helpful and friendly

Great service! Deneen was super kind and helped me with my unit

Great staff and very helpful. The security they have is great and makes me feel like my stuff is very protected.

Michie was super helpful and friendly

Deneen was so sweet and amazing, very helpful and understanding and helpful throughout the whole process.

Deneen was straightforward about the process and was really helpful getting me set up with a storage unit. really sweet and helpful!

Definitely will be referring my friend because of Ms. MICHIE

Michie was super helpful and very knowledgeable about the facility

We were in a bind and needed a unit fast. Tempestt took care of us immediately. She was awesome!!

I enjoyed my time at this location. Friendly staff, location was alwys kept clean. Very secured which was a plus!!

Rude property manager. My driver asked for the address to go pay at another location because their system was down. Her response was “you can google it”. Won’t be back at this facility

Michie was great helping me get my unit ready, highly recommended. Place is clean and well maintained.

Do your storage have electric outlets

Michie was super helpful and friendly definitely recommend checking her out

Deneen was amazing ! Thank you so much ! She is great

Extremely diligent in their work. Michie is kind and easy to converse with. They work with your pay schedule if needed.

Michie was excellent I came to view the property and she was very professional and informed me about everything I will definitely trust this place with all my personal belongings

Deneen was a great help quick with service

Ms.Michie Made My Entire Storage Leasing Process Easy And Fast. Always Helpful Anytime I Ask Questions. Great Customer Service ❤️

She was awsome....great wonderful.

Michie and Deneen are super helpful and friendly. They explained everything to me which was very understandable. Thank you for your courtesy I will definitely recommend.

Deneen and also michie has Greta customer service

Tina was very helpful. Happy to store my stuff here.

Michie is super friendly and professional she is always helpful with the kiosk properties. Very friendly and sweet please come check her out

Michie and Dorian are super friendly and professional please come check them out

They helped me to decide to pay online. No one Never there at 5:30pm most times it's not 9:30 am for opening.

Rate went from 75 a month all the way to 125. No warning

Michie is just so nice I could just stay there all day and talk with her. She got everything set up for me and it's nice just to go down there to make my payment just so I can say Hi to her. She made everything easy to understand. She always calls you back quickly if you try to call her. Just a pleasant experience and I can't wait to see her next month.

I just closed out my unit after a couple years of being very satisfied! Michie is literally the whole reason that I had a good experience here. That woman needs a raise, a bonus, and some extra vacation! She keeps this place running and deserves the best treatment and a good life! I hope public storage sees this and decides to provide that woman a raise. You want to keep this worker around!

Awes

Michie is extremely rude, pushy and disrespectful towards customers. I would highly advise not wasting your time here and renting from somewhere else.

Michie was awesome

I came here for other business. Auction. But i ended up renting a unit for myself. Michie helped me so much i cannot thank her enough! Cleanest facility ive been in. She definitely keeps up with the facility!

Michie is super friendly and professional definitely recommend her store

I'll post all the details of my experiences with this storage facility in the last 4 months as soon as I can get the opportunity to remove my belongings from here. And I'll guarantee you that I'll be doing so just as fast and as soon as possible! UPDATE: I received an email from them yesterday evening after paying my past due bill to save my belongings from being sold at auction and was told that I needed to secure my unit. So evidently they damaged my locked to access my unit even though the manager has had one of my keys since just after I rented my unit five months ago so that maintenance could access my unit and repair the light that doesn't work even with a new bulb. As of the last time I was there three months ago it was still wasn't repaired and working. I sure hope that they don't expect me to purchase another lock when all they had to do was put the key in my original lock to remove it!

I had great experience at this public storage! I was having issues getting all of my stuff into a smaller unit so I chose to go with the bigger one, Michie helped me very quickly and got me everything I needed! Fast service! Definitely rent from here. Thanks so much!

Process of renting my unit was quick and easy. Staff were very professional and friendly

Michie is super friendly and knowledgeable please come check her out. She was able to answer all my questions

Michie was awesome speedy service that went above and beyond. The staff was extremely friendly and helpful I would refer everyone looking for storage space to store everything here! New facility great prices, and an even greater experience. They have my business no matter what hands down.

Michie was friendly and professional

Michie is super knowledgeable and friendly

Michie us super sweet and helpful . She is super professional and goes above and beyond, come check her out

Dre and Liz are absolutely fantastic. Dre walked is though the the entire process and was genuinely interested in making sure we were satisfied with or our choices. And I suspect that they may be psychic, but that's just me.

Michie is super helpful

Cherish was ammaaaazzing, she was even sweet enough to let me call her Trish because I misunderstood her name when she told me lol. Seriously top notch service and care, feel great about keeping my stuff here knowing it's in good hands. Top marks across the board! Good business and great staff. Cherish rocks!!🤘

Michie is super friendly and sweet please check her out

Michie is super friendly and professional

Michie and cherish are great. Best customer service ever. Highly recommend, they are super friendly and helpful. Cherish is super friendly and knowledgeable

Cherish was so helpful and went over every question I had very carefully and informative. Her customer service is unmatched, which is very rare today and made it a pleasurable experience.

Thank you cherish for getting my rent lowered you gave me a good customer service experience

Cherish and michie were very nice had a good attitude

There was a VERY rude customer in the store while I was there. Both ladies, Cherish and Michie, handled the situation professionally! Had a great experience and would recommend them to anyone!

Cherish was perfect. I had a stroke and she went overand above helping me with taking me to my space. Seperating keys and setting up the app so i can get in and out easy

Deneen was amazing she was so helpful and polite

Never had any problems at this location, awesome customer service from Jorge!

Very nice storage unit and its clean the staff is also very helpful and nice

Customer service was TERRIBLE !! Never again will i be a customer for public storage !

I love coming this location mrs. Michie at the front desk is really helpful and friendly

I had a horrible experience with this storage facility, Poor customer service and the manager didn’t help at all, very adamant and will never work with you except it’s on their strict terms and conditions, all that matters to them is money, they don’t care about customer satisfaction, I would have given them a zero star if google permits

Cherish was an amazing, outstanding, fantastic, excellent customer service/manager representative of the public storage company. She had an amazing smile & was super funny & we were happy that she was the one helping us!

I absolutely love my experience here at this location. Cherish was a breath of fresh air. Her customer service was so pleasant I'm going to definitely recommend this location to all my friends and family. It was so clean and neat I'm glad I can in. If I need a storage unit in the future this will definitely be my first choice.

Mrs. Michie was a wonderful help to me and my brother when we needed to find storage in between moves. Wonderful person and even had a great chat!

Nice employees

Michie is super friendly and professional

Great customer service! I’ve had a unit here for over 6 months and every time I come in everyone is very helpful! If you get a chance to work with Cherish at the front desk, you will not be disappointed, she is the best!

Great customer service, definitely was empathetic towards ny situation and worked with me with compassion and great instructions: loved working with deneen she was an exceptionally charismatic and helpful woman.. would refer this olace to anyone looking for temporary or permanent space

Cherish was Wonderful and explained everything.

Nice new building, fair prices. I would recommend them. I had one employee that was pretty rude but everyone else has been great.

Secure & off the beaten path. The interiors have nice climate controlled hallways, easy access, elevators & carts. Right across the way from a gated community & on the border of East Fort Worth & Arlington - the good part of Division.

Great staff. Cherish bends over backwards to make sure you are taken care of. Will be a long time tenant.

Cherish and Angel and Deneen are awesome great team and property was nice and clean

CHERISH IS A FANTASTIC EMPLOYEE she is always busy and she has a great personality very knowledgeable about the business and packing supplies. Cherish thanks for all your help.

We have had a storage here for about two years. We got in on a special for about $100 a month. After 1 month they raised our rate saying they have the right to change rate at any time in the "fine print". They have raised twice more since. Recently we got a notice they are raising it again to $225. This is not even a climate controlled unit. I don't know if this is indicative of all Public Storage's or just this one. Jeez did the mob buy this place out?

Renee was great very helpful.

I don't recommend, it was hard to move while having a 9pm curfew. To add, you have to enter your code to enter the gate, enter your code to enter building, enter your code to use elevator. And they will not prorate your payment, they will keep the rest of it. So use it at least till the last minute so you won't waste time and money. Lastly, I refer to a friend but, was not able to get a deal because of some rule. The lady that worked there stated that she got rid of the guy that mistreated my friend. But, never happened. Anyways, it was a lie.

Great place to store your things. Friendly management. Good people here. Climate control and extra security indoor storage is a huge plus.

Cherish was great and explained everything thoroughly.

I had a very good experience renting my storage space. Cherish, the lady that helped me was very professional and friendly. She really took time to explain everything and helped me with the process. I very much appreciated her time and patience with me and all my questions.

I need to temporarily rent a larger storage unit. Son and girl friend are expecting first baby and I was running out of room for "baby" stuff. Was so simple everything was ready for me to switch and no hassles about down sizing when kids get moved and gather "baby things".

I have a storage in public storage I enjoy the cleanliness the well organized they are great customer service the great deal that I have on the storage I just enjoy the whole overall experience I'm thankful

Samantha have a excellente service with me

Great service and clean facility with good pricing! Recently stop using our storage but overall a great experience

A great place to win money.

Deneen, the manager, was extremely knowledgeable and very helpful in answering my questions. She is obviously a very caring person. Good customer service is hard to find these days!!!

Cherish was a wonder Hekp today. He help me the first time I was here and I'm around for the second time. Great to see a familiar face!!!

Beth is the best!! She got me in an affordable unit in no time! Great visit! Give her a raise!

Beth is by far the best worker I have had an experience with at this place definitely does her job to help! Loved talking to her and had an overwhelming excellent experience! Today we bought on of the box deals and she had it done in no time!

Jon was so friendly and helped me with everything I needed! Everything was very clean and I would definitely return !!

Jonathan is a great guy! Got me right to my space. Customer service is spot on with this guy! Thanks man

Beth is great and Jonathan is funny!! I am definitely a repeat customer

Jonathan is quite possibley the most helpful public storage associate i have ever met. Friendly, fast, efficient and courteous. Tge location is clean and secure.

Jon was incredible! Very helpful whenever I came in. I was always treated friendly and like a priority. Second time renting from this location. Will do again without a doubt. No issues

Awesome service

I went to this location today and the customer service was BEYOND EXCELLENT!!! "AMY" was extremely helpful, friendly, courteous and VERY PROFESSIONAL!!! A+++ TO "AMY

Beth was the sweetest, funniest person to come across! Best customer service HANDS DOWN! Thanks for making our moving experience a little less stressful!

Amy is awesome!!! She has such a great attitude and was really helpful when I went to finish my reservation in person. Her customer service skills are excellent!! And the process was smooth and quick.

Amy was absolutely awesome and explained everything in depth. I was in and out of there in less than 10 minutes!

Excellent customer service by Cherish! She was awesome and very helpful! Overall a great experience, clean facility

Sam W. Great customer service, very helpful and friendly

Excellent service, manager Sam was excellent

Manager Sam was great. She explained everything very well. Great customer service. Will definitely recommend.

Sam w she was amazing she did a great job

Cherish was very helpful and knowledgeable and the new inside units are super clean and secure!

Very informative, clean, professional, and easy to set up storage rental services. Storage insurance is $15/mo. They offer automatic pay services, you have an online account access to update your information. Very easy to find location.

Came here with a friend for a unit and Cherish was the best.

Anthony was very help and polite today.

They help me out beautifully

Jorge was awesome. His customer service was above and beyond. Very knowledgeable in his position and super helpful.

Gr8 spot

I got a great storage room for a pretty decent price, Jorge was very professional and helpful. Definitely recommend this location if you are looking for a secure place and excellent staff.

I stopped by this location looking for of course a storage unit. The staff of Beth and Jorge were awesome and friendly. They managed to get me set up without any issues. Afterwards I met the property manager by the name of Cherish. She was very knowledgeable and nice as well. So, if anyone is in need of a good and friendly storage facility look no further.

Very helpful and detailed about the process. Great facilities and staff.

First time to use a storage facility. Cherish was very patient showing us multiple units. Would definitely recommend this location.

Beth was amazing and literally gave me so many helpful tips for moving. Clean and save units 5 stars!!

Nice Folks - Really Looked Out for Me Jorge and Beth did a great job of looking out for me as a new customer/client. I was able to establish a contract and get a good promotion in a timely manner. This was very important as I have to fly away tomorrow to pack-up and return to this area. The facility is clean and very organized. I recommend Public Storage to anyone with a need for their services.

Cherish was super helpful when it came to finding a storage unit. I was in and out in 45 minutes with a clean storage place!

Beth and Cherish were very helpful. I would highly suggest them and this location.

Beth was awesome. Place is nice and clean

Elizabeth was very helpful and she helped me get into my storage quickly.

Looking for a storage place so I stopped in here and didn’t leave without a space. The property is very nice and the the indoor spaces are brand new and super secure. Beth and George helped me and made the process super easy. I’d recommend this facility to anybody.

Very helpful explained everything in depth, loved dealing with Cherish! Very clean, has a great service and great protection for everything. Thank you so much for your help!

Cherish is a very polite,friendly and understanding employee she exceeded my needs of what I needed and also offered supplies that i might need that I didn't know about especially the moisture absorbing for my washer ,dryer and refrigerator in the storage. I also ask about putting them in my apartment which I will also buy them for.If it wasn't for Cherish I would've never now that my appliances build up moisture or mildew while in storage not being used. And anyone I know that needs a storage I will send them to her, More compony need more people like her ,Thank You

cherish was very helpful in deciding what size of storage I needed and very nice ,polite it's people like her that i recommended my family and friends too rent a storage and ask for her, and at any time in the future I rent another storage I will come back to this place .Your company is very lucky to have employees like her working there.

I think the customer service is lacking. The carts needed to move you things are now chained and pad locked, requiring you to stop at the office to get a key before going in and again coming out, So what do you do if you need things after business hours??? I found a better place ...

Great facility with great security. Just wish they advised you up front about the required insurance that you're forced to purchase. ***Edit: this particular facility and staff were fantastic! This was an absolutely 5-star experience with the employees and facility. Friendly people that were extremely helpful and an extremely clean site that is well maintained. Corporate needs to update their website with details about all associated charges and options. It would be nice for people to know in advance that insurance is required and the options available. $15 a month added to rental fees may not be a deal breaker in most cases, but if someone is only choosing Public Storage for a low advertised price it could be. This previously lost them a star and made it a 4-star rating. However, the team at the facility actually reached out to address my concerns and speak with me. If this is a sign of how the rest of the company does business, I'm impressed. Your star has been returned! ***

Elizabeth was amazing! She made me feel like family and not just a customer! Hands down best storage experience ive ever had! Awesome rates and awesome customer service!

A big thank you to Mia for being so great during my renting experience. She was very sweet and helpful. I’ll recommend this place to all my friends.

Great customer service! Good security! Easy and quick! Thank you Cherish

This is the best place to put your stuff if you value what you have. safe and secure. The lady's in the office Cherish and Beth were the most friendliest people I've seen in a super long time.

Very professional nice and friendly I recommend 👌

Public storage cut my lock off my storage, when I paid within the time frame of my notice before auction. I have been with them for a year and my lock has NEVER been removed from my storage!!! I just talk to Angel Wed. because they sent me an ridoulous increase notice of $35 and when I told him that is too much he said that it was Corp, and that I can move out the unit before the 1st of the year, but he failed to mention that they cut my lock off??? If you go online you will see the prices for my unit! Well I contacted Corp sales, waiting on them to response.

Went in got a unit Cherise was awesome help I will recomend all my friends here!!

Cherish was very professional and kind!! She was very patient me and ensured that I understood the rental process thoroughly. I definitely recommend Public Storage!

Cherish is amazing and is very helpful also willing to go out of her way to help in any way she can. Mia is amazing as well she is very helpful and will do what she can to help as well.

Cherish & Vicky were super nice and very professional! The units and property are very clean and the whole property is very nice and tidy! Highly recommend!

Came here for a live auction a few different times. Waited hours at one point. Never got to see the auction. Lame. Now that it has happened a few times I will not go back to try again.

I like cherish and Angel. They are amazing. Helped with everything.

Cherish was very helpful, nice, explained everything. She was wonderful.

Great customer service, safe storage unit and safe!

awsome service from Liz & Cherish. Very courteous & friendly service. Positive ambiance. These people have done me GOOD for over a year now!

Cherish was excellent.....

Really great customer service from Aleedra!

Very clean

Cherish and Angel were very friendly, and made this experience very easy!

Dre treated me perfect, and better than I deserve. I recommend coming here if u need storage. 😁😁😁😁

Dre. Great service, professional and very helpful😁😁😁😁😁👍👍👍👍👍

Dre and Cherish were awesome and gave us everything we wanted. They were more than polite and very outgoing and fun. 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁

Dre was like awesome great sense of humor very professional he was very proactive and explained everything in very good detail. I ask questions a d got just the answer I was looking for awesome job dre!!!!!

First time ever having to get a storage and they (dre) made me feel right at home. Very clean and friendly place. Will recommend them to everyone.

Liz is awesome!!! Easy-Peasy!!

Liz & Cherish were great help amazing young women

Liz and cherish are amazing they helped with all needs to our purchase thanks girls I recommend this public storage !!!!!

Liz was very helpful and informative! 😃

Dre is the best. Made my experience very wonderful. Had my storage for over 2 years and any time i come by, he is always helpful and kind. Definitely recommend ❤❤❤❤

Very good customer service! Cherish was very knowledgeable and helped me get everything i needed.

Liz and cherish showed me a great experience. Loved the property and it's security is phenomenal. The pricing is wonderful and they're very knowledgeable.

Lovely bunch that helped me out today, Liz is definitely very helpful especially with figuring out unit sizes. :)

Prices kept going up every bill was different not to mention you have to pay them for a new lock every week or you can't get in.

Customer service is great. Manager Dre was very polite and helpful.

I am following up on a review I posted 2 months in regards to the way I was treated after being a loyal customer. Since then, Liz called me to inform me that the manager who denied waiving the late was an interim manager. She was able to inform the actual district manager about the situation and was in fact able to issue me a credit to my account for the late fee that I did end up paying for. Nonetheless, Liz kept her word and took the matter into her hands to make it right. She went above and beyond to make the experience I had into a much more pleasant one. My earlier post was a reflection on a manager who was not over this district and could probably care less about the customers there. Please know that what matters is the people who actually work at the W. Division location like Liz, since she is the one dealing with the customers day in and day out and she provided superior customer service. Signed, Still Faithful, but much happier after speaking with Liz Dana Holt

Cherish & Drae Are the Best Best like frfr Yall... I was in a tough spot and they got me a storage real quick....

Love Public Storage Cherisha did amazing job by getting me the right size storage that I need.

Cherish and Dre are the best!!! I love going there! Most of the time it’s hard for me to leave because I enjoy talking to them so much! No complaints whatsoever #BestCustomerServiceEVER 🙌🏾🙌🏾☺️☺️❤️❤️

I had a unit here for four months and it was a fantastic experience! Dre was always very professional and courteous whenever I interacted with him and the security was top-notch. If I or someone I know should ever need a storage unit in the future I will definitely refer them to Public Storage!!

Liz the manager was super awesome and patient..she took her time to make sure..i understood everything..i definely would recommend this storage space..ask for liz... Cherish and dre was awesome...this plaxe is awesome

LIZ!! THANK YOU for all the help getting us set up with our storage unit. Its been a stressful day but you really helped us get everything worked out. Bless

Dre at Public Storage was simply amazing quick and knowledgeable. I only wish I was informed of one little thing beforehand. You must check in/out the moving cart one per person for usage at the front of the facility and only during office hours.

Dre is very polite and understanding and helpful

Liz lol is the best

Customer service is only at face value. They lock up the push carts that tbey tell you are for your use. Can only get keys during office hours! We have to work also! So to use thier carts i would have to leave work early. However the facilities are open till 9pm for my convience. Just no cart for us normal people. Then they decided to start locking the restrooms. They are located in the conditioned building. Every tenant supposedly has thier own code to access the area. So why would you lock the restrooms? The managment obviously has little to no concern for thier customers. I had to load my storage unit back up and drive a few miles to a gas station for a restroom. Then head back to storage and unload my unit again insearch of an item. All the while there is a restroom 20 yards from my storage unit. Female and male! Both locked up even though the facilities where open. These are just 2 of many customer service concerns i would when looking for a storage. You can find better customer service just about anywhere except public storage. Wont even get started on the rate increases they throw at you for no viable reason.

clean, secure

Liz was very nice, fast, and efficient. It was a pleasure to have her assist me with this today.

Liz and Dre awesome! They provided impeccable service to me today. I also rented here over a year ago and Liz was here then too. That time was great so today came as no surprise. Dre did my rental and provided me with all info I needed. Glad I had kept my lock from last time tho lol.

Dre was wonderful very nice and warm hearted was excellent 🤩🤩🤩🤩🤩

Dre was awesome on informing me on every aspect of the facility. The grounds are clean. 5 stars

Dre was efficient and speedy in setting up a storage rental on a Sunday afternoon! He was very thorough in all of the paperwork and insurance information. Site is clean and expanded from the last time we rented at this location. Go see Dre for your storage needs.

Liz and Dre are super awesome and are able to answer any and all questions I have. The good thing is they always remember my name and unit number. Happy with this storage place.

Liz and Dre were amazing they helped me with everything i needed and were super helpful

Liz and Cherish are the best. Very helpful and courteous.

Cherish was absolutely wonderful!!

Ms liz great walk in welcome great service very helpful prepare ne to buy. Cover mattress bag clean I luv gald I came

Super secure storage and nice employees.

Dre was very helpful and courteous. 😀👍👍

They where really nice and fast about the service .

Dre has giving excellent service today. If I ever need to return I shall return.

Very clean and tidy inside and out. Customer service was wonderful. Drey answered all of our questions and was very friendly.

Dre was Great at helping me make my payment Nice, Friendly and Respectful. Great staff as well.

Cherish was awesome and very very helpful and knowledgeable about products and the customer service was the best . The staff in general was very upbeat and friendly and everyone greeted me coming in. Thanks Cherish and staff for the awesome customer experience.

CHERISH WAS AWESOME SAUCE !!!!! She walked us there the storage. She was very helpful when we had questions and she was super funny. Great worker!! 🙌🙌

Dre was awesome! Thanks y’all!

Cherish is awesome!!! Great customer service. She helped me load my box into my SUV on a day I wasn’t feeling the best. She made things so easy and simple. Thank you:)

Dre and Liz were Extremely Helpful. Thank You Guys for all that you do for us👍👍👍👍👍

Dre is the one that shows me this Public storage facility. He was fantastic at explaining everything.👍

Thanks Liz 😊😊 for great customer service.....

Liz and Dre were amazing!!

nice people

Mr. Dre, Ms. Liz, and Ms. Cherish, boy they are special. They took care of me with speed and made me feel comfortable. I highly recommend seeing one of them if you are in need of help. Thank you guys a lot.

Liz was Very helpful very clean

Jonathan, was absolutely amazing! He gave me an awesome tour of the place on a comfortable golf cart. He also gave me very clear & direct information about accessing my storage after showing it to me. The customer service these guys have at this location is absolutely amazing!! Keep up the good work!!!

Un sitio de oportunidad para guardar nuestras cosas

DRE-LIZ AND CHERISH WAS AWESOME I NEVER HAD CUSTOMER SERVICE THIS BEFORE FROM START TO FINISH THEY KEEP YOU LAUGHING AND NOT WANTING TO LEAVE THE BUILDING GREAT GREAT PEOPLE

Liz very easy and quick. Friendly and helpful staff. Clean property.

Please take my own personal experience and save you the headache. DO NOT RENT FROM THEM! I have been a loyal customer for exactly 10 months now and I have never once missed a payment. As a matter of fact, I am even on auto-pay...remember the auto-pay for later. Well, after only 2 months of being with them, they raise the price about $15 more per month even though I had just signed the contract. That should have been a red flag from there. Needless to say, I still continued to rent and today, I received a phone call from Liz who kindly informed me that my things are about to receive a lien on it starting tomorrow due to non-payment. I called her as soon as I received the message to let her know there must be some mistake because I have auto-pay set up for my monthly payments. She said for some reason the auto-pay didn't process this month, however she couldn't tell me exactly why. She then also informed me that I also incurred a $25.60 late fee due to this "non-payment". I asked if the late fee could be reversed since I was unaware of the issue and have never been late before. She reviewed the account and told me that since I am a good paying customer and have never been late before, it would highly likely get refunded to me. She then gave me specific instructions to only pay the monthly fee and she will inform the district manager about waiving the late fee and once waived, it will be removed from the account. About an hour or so later, I received a call from Mr. Stu Miller, the district manager who informed me that he WILL NOT remove the late fee and he isn't sure why she even told me false information like that. I informed him of exactly what Liz and I discussed and he said she should have told me that and they do by a case by case basis waive late fees, but for whatever reason he would not remove mine. I asked for the ultimate decision maker and he said he is. I then began to tell him that I just returned from being out of the country for the past few weeks and was unaware of the non payment and not sure why it happened, but figured it was simply because I put on card on travel notification until today, so that may be what the issue is, but as soon as I get off the phone with him I would call my bank to verify. He still very bluntly had absolutely no sympathy and could care less even though he was clearly aware that I have never been late, never missed a payment, and have been out of the country and today as soon as I heard the voicemail from Liz, I called to make the payment immediately in order to bring my account back in good status. He still didn't care and refused to help me even knowing all of the facts. Needless to say, I called my bank and just like I thought, my account was put on global transactions only until 7/19, so this local transaction was reading as fraud and so my card did not process the payment as they need authorization from me first since it was on international notification. I am still baffled that after being there almost a year, never late, never missed a payment and after I told Mr. Stu what may have caused the issue, he wasn't even remotely concerned to helping a loyal customer. I have never in my life witnessed a manager whose main concern was making a dollar over pleasing the customer. What ever happened to customer satisfaction? I will be taking my business somewhere else where the customer is their priority and I highly recommend you do the same. Let my unfortunate experience of being told one thing, yet getting treated like my loyal business means nothing to him..hopefully you take the time to read this so you have the opportunity to select any other storage company that public storage. Signed, Distraught Loyal Customer Dana Holt

Attitude, presence and good svc. The division store. THANKS

Liz and Jasmine where so awesome and comforting to my situation. They turned something so hurtful to a blessing. I have never had a experience like this before. Thank you ladies for the love and support you all have showed me.

The customer service at this location was really '5 Star'. The staff Liz and Jasmine were extremely kind, couteous, and helpful during a stressful time for us. Jasmine gave us the tour, and was very knowledgeable concerning questions we had. I would definitely recommend this location to people I know.

Liz was very helpful I highly recommend getting a unit here

Dre and Liz are awesome they are very informational and helpful!! I have literately no complaints!! If you need any storage needs this is the place to come 😀😃😀😃

I received superior service today from Dre when securing a storage unit. He was pleasant, thorough and very personable. I would definitely encourage others to use this location for their storage needs. The inside and outside of their facilities are nice, clean and seemed fairly new.

Dre was great and gave us the best customer service. He spent all the time to answer any question we had.

Dre great service provider, attitude, and desire to help.

Dre did an amazing job getting me storage. Very friendly staff

Fantastic customer service. Dre made our experience very pleasant. He showed us the unit and gave us all the information we needed. We left there with no doubt that this was the storage facility we wanted to use.

My wife and I had booked a reservation to see the facility and as soon as we entered the doors we were greeted with warmth and amazing customer service. Dre was the employee responsible for this. Not only did he provide great customer service, but was absolutely professional and genuine in his care towards us.

Great experience! Wonderful staff!

Excellent staff! Best service ever!

Samantha made love in quick and easy!

I highly recommend this place! All of the employees at this location are beyond amazing!!

I value customer service. I received excellent customer service from Jasmine and her associates. Jasmine offered excellent advice concerning storage tips to increase the effectiveness of space. The facility is ultramodern; opened September 2018. Safety is a top priority. Public Storage provides resources to help with the move in. Awesome!

Liz was very kind ,helpful. And very knowledgeable . Come check them out if your in need for storage space

I did my reservation online and a few minutes later they called to confirm. And when I arrived they had me in and out in no time. Jon was a big help with going over everything I needed to know. This is the 2nd time I have used them (this location) and I will continue to use them in the future.

Dre n Liz. Treated me AWSOME!!!!

Dre and Liz were soooooo awesome at explaining everything. I ended up no needing a space but they treated me very well. I would recommend this storage facility to anyone. Go see them if you need to store your items. A+ service at this Location.

Dre, John, and Liz were awesome with their customer service and storage information....i totally recommend it

Sam was wonderful. The property was very clean and well-kept. Very secure

Dre/Jon had wonderful customer service and was very helpful

John was amazing and made me feel so comfortable! And they even said I could bring my puppy! Liz was so sweet as well and was super helpful!

I highly recommend this place! All of the employees at this location are friendly. John was the one who specifically helped me with securing my storage unit today and his service was impeccable. Thank you guys for making this experience flawless.

Very nice facility and super nice staff. Liz and Dre and John were very helpful and quickly got me what I needed. They were able to show me the exact unit I would be renting before I committed. The online pricing is a great deal, and the rental process was very easy. Definitely recommend this storage place to anyone.

Liz was great she turned my opinion around. The Brentwood stair road location put a bad taste in my mouth but thanks to the great customer servce i got from Liz i changed my tune thanks guys at w. Division teres a reason y you are highly rated!

Good

Dre was great. Very good service

Dre was the most helpful and energetic individual I've encountered in a long time! Great customer service!

Dre was extremely professional and helpful and I like that this location is very secure!!

Dre and Liz were so helpful and professional

Liz, and Dre were very helpful and friendly.

Amazing service, even better personalities. Great people. Go see Dre!

Dre and Liz are the bomb! They were extremely helpful and efficient, great service!

Dre& liz. Was wonderful to work with they took care of me show me to unit everything was professional everything was perfect if you looking for a spot to keep all your belongings this public storage is the one

Dre & Liz was very kind and professional! The unit was very clean and exactly what we needed. Highly recommend Public Storage at this location. Expect nothing but great attitudes 👌🏼🙌🏼😁

Liz is great!!! Super easy process and fun experience

Mrs. Liz was very professional and Sweet. I loved the way she explained everything to me and answered all my questions. I didn’t leave without a question being answered

Rat infested don't store here if u don't want your items damaged

Dre and liz

Dre was patient and very kind. He explained everything I needed to know and made me feel like my belongings were safe. I highly recommend coming to see him. Thanks a lot Dre. You're the best.

Dre did very well and explained everything easily!! I am grateful that he was able to help me!

Dre, treated me really well. He explained everything for me to understand & I was very SATISFIED.

Dre.. I do recommend this Public storage as Dre is a very helpful and courteous emplyoee I highly recommend this place thank you..

Dre treatet me exceptionally, very good and safe service

Liz and Dre were SUPERRRRRR awesome and helpful!! Go see them!! Would only go to them!

Liz did a wonderful job! Super professional great customer service. Excellent storage, super secure and safe. Also the prices are incredible! 10/10 would recommend

The staff were wonderful and the location is absolutely perfect. Highly recommend!!

Dre was very hospitalic and gave every information needed for me to feel comfortable to buy the storage unit!

Dre and Liz, what an awesome team! Dre handled our tour of the property and lease and made our experience very pleasant, professional and easy!! Liz provided excellent customer service and was on spot to cover him in the front so we had no wait time. Both were very pleasant to be around and I would recommend this place to anyone! We are very happy to be a part of the Public storage family!

Dre was really a sweet guy he rocked everything was really fast very curious and a very good driver

Liz was so amazing. She did a wonderful job . Awesome service at this location. I recommend that if anyone needs a storage unit to come here and ask for Liz .

Dre was very friendly and informative on my first time renting a storage unit. Very professional and friendly.

Dre and Liz were absolutely phenomenal. They were very knowledgeable and courteous. 10/10

This public storage on division is bomb Dre was amazing and cool he answer all my questions I highly recommend this place..All the staff were very friendly...Thanks again Dre...

Dre- he has a nice hat and a nice attitude

Dre Did an excellent job. Thankful for his help.

Dre was fantastic explaining everything and was super nice showing us around. Would definitely recommend coming to see him!!

Liz was phenomenal today! Excellent customer service! Property is clean and very well maintained! A++++++ 👍🏼👍🏼👍🏼👍🏼

Dre's customer service was PERFECT! Highly recommended!!

Dre was awesome

Great price for units.

Temika was AWESOME ! My storage was rented to me quickly and efficiently. I’m impressed with how courteous & Professional she was.

Temika was very friendly and knowledgeable, she made the process simple, easy and fast.

Temika was the very best

Dre good looking out first time renter good experience would recommend, thumbs up

Temika had a bright smile and was warm welcoming and the way she treated me was great customer service. The public storage on west division is my best one. They treat you nice and care about you.

Dre and Liz got it going on!! Very helpful, polite and made my rental experience a pleasure! Call them to store your stuff!!!

I'm very pleased with the service that Liz provided me today. The entire experience was entertaining and her professionalism was amazing.

Dre was amazing. He made the experience amazing and made sure we got what we wanted including the unit we preferred. Thank you dre for the experience.

Dre was Awesome! Very polite clear spoken and useful when my understanding was not. Please come here when you need a company with great customer oriented skill set! Thank you Public Storage located at 3008 W. Division Arlington Tx.. Have a most blessed day!

Dre is the best there is. Great personality, friendly energy, knowledgeable and thorough for any questions or concerns you may have. Superb customer service!

Liz is GREAT glad we stopped by today and rented our storage unit!!! Great service

Liz is awesome glad we stopped by today!!

Dre was awesome! Very down to earth and explained everything about our storage unit. Super glad we chose this location!

There needs to be more Dre in customer service! Glad to be storing my stuff here

Dre was very personable and a breath of fresh air. He was the highlight of a very daunting day

Dra was very professional, friendly, answered all my question, honest and polite.

Dre, is very professional, polite, and knowledgeable.

Dre was extremely helpful and very nice

Dre was awesome getting me setup with my unit today. All the staff was very friendly and helpful.

First, I got to the Storage place and everyone was so nice and welcoming. Dre was such an awesome person to help me and answer any questions I had about the unit. He is such a people person that actually talks to you and is a funny guy! Definitely recommend this place and great customer service!! Keep it up!!

Liz provided great service

WOW! What great service from Liz and Jasmine! SUPER clean facilities and unbeatable pricing. Literally the best storage place around.