Thank you, Jesse, for your help in returning the lock. However, I returned the lock over several months ago, and the refund has still not been deposited into my account. I've called and followed up several times, but there has been no progress. My receipt number is 1355679756 from July 7, 2024. There were two merchandise refunds: one was credited to my credit card, but the first refund has not been reimbursed to my account. I was informed that a check would be sent, but I still have not received it. Thank you very much! Date: December 13, 2024
Daytime and Ivy made my day complete helping me take care of my nephew's storage payment AND then guiding me through a rental space for myself. Excellent, friendly service from both folks.im so glad to have them help me face to face.
Daytree and ivy did a amazing job they explained everything very well and got me in and out.
Daytime and Ivy was wonderful
Nice ladies work in office 👍🏼
The employees at this location are awesome! I had a problem, but they worked to resolve it.
Corrected mistake with online rental quickly and painlessly
Exelente atencion gracias
I have 3 units here and the lady named Daytriona is really helpful.highly recommend this facility
Excellent and real professional 👏
This place is a scam. Please stay away from it. The employees and property manager lied to me.i called them several times to ask about the protocol to close my account 2 weeks pior the end of the month. They all told me that they are going to check my unit and will get back at me.They never ever followed up with me and at the end mentioned to tell me that they told me that I have a locker on my unit therefore I would pay the new month. They are so dishonest. This is so disappointing. Here is the history of the phone calls that showed they didn't not call me . The only time the manager called me was on November 1st ,after I left the voice-mail on the first but she has the audacity to telll me they called me several times. They lie too much. it is shame to see grow up lying like that. Here are the proof of my calls history. Please don't go there.
Daytrei and T was really helpful great customer service !!!
For the property Manager she gets a 5 star review. Daytree was so helpful and informative. Helped us find away to make things work out and we didn't have to relocate our unit to another property.
I wish to give a very big thanks to Daytree, for her time and support for giving me every informations and tips I need to know about storage. Meanwhile, Daytree you are knowledgeable about storage. Once again, thank you for your time and consideration.
Super quick and easy to get setup, and with the app it only got easier to monitor and maintain my unit. Staff were very friendly and helpful (one lady, I think she may be the owner/manager, helped give me a jumpstart when my car battery died). I had to call several times to adjust my move out date due to some issues my the moving company I hired, and they were understanding and accommodating every time!
Hey ya’ll get in here and let Reign and Samantha help you with smiles and professional services🙏🏼🎉🎶
I misjudged the amount of items I had coming into storage and had to frantically change to a larger unit the day of moving. With movers being paid by the hour, I was afraid we would have to wait for availability. They took care of me quickly and efficiently!! Moving can be so stressful and working with this location has helped ease our stress so much!
Miss Daytree and Reign gave wonderful customer service
Samantha H. was very helpful and nice. Thank you for your help !
Meechie was very professional and kind made my rental process very smooth I highly recommend this location it’s very clean and the staff was very nice
Today I was trying to get into my storage I had a whole bunch of stuff to unload in there and they were closed but the gentleman that's working at my storage facility on division in Arlington and was kind enough to unlock my unit take my payment and made the rest of my day much easier and pleasant thank you to all the stuff here at the division public storage Tee Monroe is the one that help me thank you
The staff is very helpful
Ms. Emma is Phenomenal!! Her attitude and attention to detail is Off The Chain!! She is Absolutely Amazing!!
Clean but fees get too much after you have had your storage for awhile
I’m glad I chose this public storage location Michie was so sweet and helpful during my moving process I’m so thankful :)
Michie, she is an amazing lady!!
Michie is super friendly and helpful it's always a pleasure visiting her location. She's very knowledgeable and professional.
I'm so lost for words yesterday on 8/14 we put our car in storage a Cadillac 2013 came back today ti get a couple things and my whole care was gone with new zip tie on it and new locks and key's like I never even rented the unit less than 24hrs ago the young lady that was working was so rude didn't want answer my questions all she said was I been here since we opened up and I didn't do it I haven't been back there today I'm lost for words she would not even show me the camera told me to wait outside until the police came so please tell me what happened to m car I need answers public storage
Ms.Michie, is always kind and very helpful.plus always, goes far and beyond being professional. Great job Michie. 🙂
Good customer service Tee monroe helped us a lot.
This rental experience was pleasantly smooth.
Love the Special rental rate
Loved the Wifi access feature via your phone
This feels like technology and Personal storage conveniences has finally matched todays latest needs
Thanks Public Storage
Michie and Robin were very helpful!
Thank you for assisting me with my move in today!
Always clean! Staff is very communicative and don’t mind helping or answering questions been renting 2 years. This is my go 2 location
I have been using this storage 3 consecutive years now and have ZERO complaints. Staff has always been friendly and easy to deal with. I had an issue 1 time and the property manager walked me every step of the way and assured me I was in good hands she kept her word. That’s why I have not stopped renting.
great customer service!!!
I had a pretty lengthy call with a customer service rep named Fatima at 3008 W Division Public Storage site in Arlington.
She was awesome!
My questions kept multiplying. She was super patient, super cool about it and not rushed.
She put me on hold twice to double check or get me even more information. I was heard, understood and served.
Really great! 🎉
Michie is very knowledgeable with information. She was patient with me even with all the questions and concerns I had. I would definitely recommend this location.
Michie is super helpful and professional
Miss michie is the greatest!!! She answered every question I had and helped me with everything I needed. Wonderful customer service.
Michie was a pleasure to work with and she was totally professional as she provided excellent & pleasant service during the rental process.
Had a great experience with Jesse at the W Division location. Personable, attentive, and overall great guy.
Just had the best experience with Jesse! He was very patient with all our questions and changes and got us taken care of. Highly recommend this location!
Robin was very helpful showing me multiple units and informing me of the property info.
Michie was super friendly and helpful
Mz Michie is a wonderful asset and beautiful human being - she was knowledgeable professional and listened to me at a very low point in my life. Blessings to Mz Michie - the world and most businesses need more like her.
The service that I receive from Meechie at this location is always Great. She provides exceptional customer service even when im difficult to deal with. 😂 She’s a doll and does her best solve my issues to the best of her ability. Thanks chic for being you. 😘
Used this unit to store things after losing my apartment due to unfortunate circumstances now because of lack of communication and no notification I ended up with my unit being sold at auction plus even with the unit being gone they told my partner to still pay on it even though everything was lost on December 2023 now that I have lost everything I'm forced to start over and thinking of ending my life because of this circumstance don't ever use a storage unit
Michie was super helpful and professional
Michael is super knowledgeable and friendly definitely recommend checking her facility out
Excellent. Cherish was fantastic at helping me.
Always very helpful and friendly.
For a 10X10 storage unit, their price increased from $50 ish to $150/month over only 4 years.
They lock the bathrooms without warning during business hours, so I had to drive back to the office, stopping to do the gate codes again and wait for the gates to move, just to go relieve myself.
Sometimes no rolling carts were available to move heavy items in or out of storage unit. We could not depend on a cart being there, so we had to supply our own.
Clean, well secured. Some staff are friendly, some not so much.
They try to over charge even when you are out before the billing month. Watch your billing statement. 🤔
Michie: The Location Manger is Absolutely Wonderful. Super Customer Service. Very Professional and Courteous. The Professionalism Extended from Her Is Always 100%. Yet, Jaron As One of The Agent was And Rather Rude. But Michie . . Is EXCELLENT 🌸🌸🌸🌸
I am literally DONE doing business with Them.
I’ve been a customer since I been 17 (I’m not 30) I’ve had lots a good experience with this company In other places….BUT this location here. Because of this location is why im never returning and will NEVER EVER do business with this company ever again. Im highly pissed at this location. These folks closed my account…I get it accidents happen but the customer service part? Like let’s be fr HOW U GONNA CATCH AN ATTITUDE after y’all have closed my account. I work on a boat and I’m literally on the water in Florida. And I’m havin to leaving my job cause of how unprofessional these folks are.
Then the man who answered the phone? Boy don’t u EVER in ur life ask me “what I want u to do” YOUR DAMN JOB! Because of the lack of training I can see this company will hire anybody
This place is horrible! They have no dollys to move your things although they advertise this. They claim this is because someone stole “10 dollys”. Does that seem likely? It smells like straight sewage once you enter the inside facility. There’s never anyone in the office to talk to. When you do see a worker they’re extremely rude and unpleasant and if you try to talk to someone they have no point of contact to their corporate office! It’s all automated so it’s a loop hole. If I were to use a storage space again it would not be this place after knowing what I have experienced!
Thanks Ms Michie for always helping when I come in.!
Deneen and the other on-site personnel are very friendly and helpful. The property is clean, safe and secure. They provide great customer service.
Deneen was great at helping with our storage process.
Deneen and Michi were wonderful and most helpful while using our storage unit. This location is very clean and security is wonderful. They were very helpful and most considerate in every way. I would highly recommend this location.
Ms Michie is awesome, she is always so helpful and friendly. Very thankful for her patience and kindness.
Deneen was the friendliest person I’ve ever met! Great customer service and was a big help!!
Denver and Tempestt were helpful and all was good
It being Great, love working with public storage. Great work with Mrs. Deneen much love.
Office doors locked and no employee present multiple times.
Michie was great! She explained everything thoroughly and clearly. She even waited on me to get done with a shirt call before continuing. Very polite and positive attitude!
Great staff! Amazing help , clean facility !
Deneen was amazing. She was very interpersonal and really tried to work with me. I appreciate her. She will literally be the best!
Website was down so went down to the W Division St location and Deneen was super helpful, allotted a unit to me and explained the process for a first time renter, exactly what I came in for. Highly recommend this location.
Michael was super helpful and friendly
Great service! Deneen was super kind and helped me with my unit
Michie was super helpful and friendly
Great staff and very helpful. The security they have is great and makes me feel like my stuff is very protected.
Deneen was straightforward about the process and was really helpful getting me set up with a storage unit. really sweet and helpful!
Deneen was so sweet and amazing, very helpful and understanding and helpful throughout the whole process.
Michie was super helpful and very knowledgeable about the facility
Definitely will be referring my friend because of Ms. MICHIE
We were in a bind and needed a unit fast. Tempestt took care of us immediately. She was awesome!!
I enjoyed my time at this location. Friendly staff, location was alwys kept clean. Very secured which was a plus!!
Rude property manager. My driver asked for the address to go pay at another location because their system was down. Her response was “you can google it”. Won’t be back at this facility
Michie was great helping me get my unit ready, highly recommended. Place is clean and well maintained.
Michie was super helpful and friendly definitely recommend checking her out
Deneen was amazing ! Thank you so much ! She is great
Extremely diligent in their work. Michie is kind and easy to converse with. They work with your pay schedule if needed.
Michie was excellent I came to view the property and she was very professional and informed me about everything I will definitely trust this place with all my personal belongings
Deneen was a great help quick with service
Ms.Michie Made My Entire Storage Leasing Process Easy And Fast. Always Helpful Anytime I Ask Questions. Great Customer Service ❤️
She was awsome....great wonderful.
Michie and Deneen are super helpful and friendly. They explained everything to me which was very understandable. Thank you for your courtesy I will definitely recommend.
Deneen and also michie has Greta customer service
Tina was very helpful. Happy to store my stuff here.
Michie is super friendly and professional she is always helpful with the kiosk properties. Very friendly and sweet please come check her out
Michie and Dorian are super friendly and professional please come check them out
They helped me to decide to pay online. No one Never there at 5:30pm most times it's not 9:30 am for opening.
Rate went from 75 a month all the way to 125. No warning
Michie is just so nice I could just stay there all day and talk with her. She got everything set up for me and it's nice just to go down there to make my payment just so I can say Hi to her. She made everything easy to understand. She always calls you back quickly if you try to call her. Just a pleasant experience and I can't wait to see her next month.
I just closed out my unit after a couple years of being very satisfied! Michie is literally the whole reason that I had a good experience here. That woman needs a raise, a bonus, and some extra vacation! She keeps this place running and deserves the best treatment and a good life! I hope public storage sees this and decides to provide that woman a raise. You want to keep this worker around!
Michie is extremely rude, pushy and disrespectful towards customers. I would highly advise not wasting your time here and renting from somewhere else.
I came here for other business. Auction. But i ended up renting a unit for myself. Michie helped me so much i cannot thank her enough! Cleanest facility ive been in. She definitely keeps up with the facility!
Michie is super friendly and professional definitely recommend her store
I'll post all the details of my experiences with this storage facility in the last 4 months as soon as I can get the opportunity to remove my belongings from here. And I'll guarantee you that I'll be doing so just as fast and as soon as possible!
UPDATE: I received an email from them yesterday evening after paying my past due bill to save my belongings from being sold at auction and was told that I needed to secure my unit. So evidently they damaged my locked to access my unit even though the manager has had one of my keys since just after I rented my unit five months ago so that maintenance could access my unit and repair the light that doesn't work even with a new bulb. As of the last time I was there three months ago it was still wasn't repaired and working. I sure hope that they don't expect me to purchase another lock when all they had to do was put the key in my original lock to remove it!
I had great experience at this public storage! I was having issues getting all of my stuff into a smaller unit so I chose to go with the bigger one, Michie helped me very quickly and got me everything I needed! Fast service! Definitely rent from here. Thanks so much!
Process of renting my unit was quick and easy. Staff were very professional and friendly
Michie was awesome speedy service that went above and beyond. The staff was extremely friendly and helpful I would refer everyone looking for storage space to store everything here! New facility great prices, and an even greater experience. They have my business no matter what hands down.
Michie is super knowledgeable and friendly
Michie was friendly and professional
Michie us super sweet and helpful . She is super professional and goes above and beyond, come check her out
Dre and Liz are absolutely fantastic. Dre walked is though the the entire process and was genuinely interested in making sure we were satisfied with or our choices. And I suspect that they may be psychic, but that's just me.
Cherish was ammaaaazzing, she was even sweet enough to let me call her Trish because I misunderstood her name when she told me lol.
Seriously top notch service and care, feel great about keeping my stuff here knowing it's in good hands. Top marks across the board! Good business and great staff. Cherish rocks!!🤘
Michie is super friendly and professional
Michie is super friendly and sweet please check her out
Cherish was so helpful and went over every question I had very carefully and informative. Her customer service is unmatched, which is very rare today and made it a pleasurable experience.