Ashley provided excellent service.
Ms Aixa is a very nice lady and very good at her job
THE MICE AND SMELL IS GETTING TERRIBLE, WHILE THE PRICES ARE RISING.........
Aixa gave me excellent service 👏.
Ric help-me today he so friendly he make I good job thank you
Called on August 15th and let someone know that my unit is now vacant and I no longer require it - was told they would mark down August as my last month. Sept 9th - got an email about a missed payment for Sept rent. Called the district manager, Cody - no answer, left voicemail. 9/24 - still have a charge on my account + late fee. Never got a call back.
Danielle is the best manager!! She helped me get a unit that was just the right size and made sure to hook me up with some boxes too! Thank you Danielle!!!!
Love the atmosphere walking into the Collins location. The manager Danielle greets you with a big smile as soon as you walk in the office. The environment is very clean and the manager Danielle provided wonderful customer service. If you’re looking for wonderful service I highly recommend you to consider doing business with Ms. Danielle.
Aixa she really helpful,got a room si quick.
Danielle was really helpful. She took care of everything and did a great job! Great service!
Yolanda was a very good help, knew everything I was asking her answered all questions. Ayudo en todo lo que ocupaba. Recomiendo especial para la gente latina porque habla los dos idiomas. Very efficient to have someone to talk both languages thank you Yolanda again.
Came in to see a space , was helped out by Yolanda . She was very nice and professional , made my visit very easy
Was helped out by Yolanda she was very nice & very professional. Answered all my questions, took her time didn’t feel rushed. Made my visit very easy here.
Danielle was extremely sweet, she answered all my questions and showed me 3 different sized units and helped me find what was best for myself and my family. I went to 2 other storage companies and she was on point. Every question I asked, she answered. I got a unit and I know I made the right choice with not only PS but with the Manager. I highly
Yolanda and Veronica thank you for all the help , excellent customer service !
Yolanda was very helpful and explained everything i needed to know , she answered all my questions and concerns , very satisfied with my visit she made it fast and easy!
Great experience! Everyone was nice, friendly, and informative! Danielle and her coworker definitely create a welcoming environment and the process of obtaining the storage unit was fast and seamless. The area is clean and easily accessible. I’d highly recommend this facility to anyone with storage needs based to the professional alone.
Michelle. Good service.. tanks
My visit was awesome Danielle and Michelle were so nice and helpful.THEY GREETED ME WITH A SMILE.
Danielle is very good, she's been helping me since I moved in, back when it was $65 a month
Danielle and Michelle are amazing
Danielle is awesome. She was great and she gave me a lot of help that I was really needy. Appreciate you girl.
Super courteous, super detail super friendly must refer friends. Thank you for all of your hard work. Mrs. Danielle
Very helpfull!!....Great job!!!
WORST STORAGE PLACE EVER . Nobody is ever in the office. They NEVER ANSWER THE PHONE . YOU CANT GET IN CONTACT WITH ANYONE . THEY ARE UNREASONABLE AND UNREALISTIC!
Great customer service and very secure location. Carina Blechschmibt went above and beyond to help me out. Great business and very helpful
Kerena was such a blessing to us today. Without her, we would have wrecked the gates. She is always going out of her way to help others, I hope a good person like here gets a raise
Carina was so kind and sweet! She answered all my questions and helped me with all my needs
Danielle and carina answered all my questions. Showed me several units and I found what I needed. I went to other places before public storage and I am happy I came here.. I will keep coming back!
Thank you, Carina and Danielle, for y'alls excellent service. They answered all my questions with pricing and unit sizes and which unit would be best for what I'd be storing. Anytime I need to store this is where I will come. Excellent customer service 5 stars!!!!!!
Carina was very kind and professional. She responded quickly walked me back to look at the unit myself and provided all the info I would need. She even made sure to show me how to use the lock
Just what I needed for a decent price
Service sucks, they never answer their phone. Rude and disrespectful.
You say call a head of time. Did that for 3 days still no phone calls were answered and no one at the stores. You helping out for 3 days in some......
The staff does NOT stay until
End of shift and you sit and wait and then she sneaks and leaves so you can’t receive help. My storage had rats so a lot of my items got damaged. I wouldn’t rent here. The service is not good and obviously rats are not a good sign either.
Lynn was very very helpful. I appreciated the great service he gave me and the trouble shooting for me to aquire the Labor Day Special I had almost given up but he hung in there even though the computers systems were not working correctly. Thanks 🕎
Aixa ! The lady at counter has very nice attitude and pleasant gesture.
Aixa gave me very good service.
Aixa very nice and helpful great job she is a keeper.
Thank you Ms. SHANA FLETCHER... your level of customer service is undeniable you are truly amazing at what you do and you made us feel so comfortable and you are knowledgeable. I wish people like you should always be given opportunities being positioned at leadership
This place allows homeless and junkies to live in their units. They broke into my unit and they won’t do anything about it. Just said file a police report which I have and a claim but never got any reaction from the staff. Your stuff is not safe at the collins location!! Nobody ever in the office either.
@Lauren she's awesome n has great customer service
YOU CAN NEVER REACH NO ONE OVER THE PHONE EVEN WHEN YOU LEAVE A MESSAGE ON THE ANSWERING MACHINE NO ONE STILL CALLS YOU BACK. My storage fee went up $30 with no reasons why. I been trying to contact someone for over 2 weeks I left so many messages and no one still hasn’t returned my calls. This is sad at this point.
Kim was very helpful respectful and a wonderful person
Kim was awesome today appreciate the professionalism I got home I
Great service! Easy process Thank you Danielle!! Highly recommend
I had a unit here for 6 months while I organized my move. The move out was easy and hassle free, and the staff was always so nice and respectful. 10/10 would store here again if need be
Great service
Very friendly staff
Aixa was very helpful and nice would like to recommend to other friends.
Danielle is the awesome and the property is so clean.
Gracias a Aixa por todo su buen trato y excelente servivio
Danielle is the most helpful public storage employee I have ever met and her property is always clean and beautiful!! Thanks Danielle!
Great customer service, Danielle the property manager is amazing and ALWAYS helps me when I need it. The facility is always clean as well. Thank you so much for all your help Danielle!!!
We are never able to reach someone after hours. Ever. Nor during. Ever. Yet not supposed to go in after 9 pm- unacceptable
I stopped in to pay my rent. I store at another location out of town. I was going to have to move out because of rent cost but Danielle was very helpful and she was able to get my rent reduced for 6 months. Very grateful. If you have storage needs go see Danielle.
Danielle explained the process thoroughly and was extremely helpful! Very impressed with staff! Property is well maintained! Highly recommend!
Very Great People God sent
Emily was great and the teacher as well
Very nice staff patient and kind her name is Danielle
Nice manager, very friendly and courteous!
Helpful in what I needed to store my stuff, kinda pricey!!🤨
Danielle was very helpful. She explained the entire process fast and efficiently. Great Customer Service!
I don't like that they close the gate at 9 pm so if you need to put in or take out it has to b before 9 pm.
Do not rent from this facility, these franchise owners are never in the office. They probably work somewhere else.
This Storage place only opens from 6am to 9 pm. You can not access your belongings when needed.
Good experience! Trey and Danielle were very nice, answered all my questions and gave me all the details that I needed to know.
Trey and Daniielle were very professional and gave great customer service. Im glad I came to this public storage.
Great customer service! Trey really made my whole experience smooth
Tre is so awesome ! I just moved to the area and needed assistance right away. He is super nice and made my process so easy !
Came in today, Trey was Amazing! He helped me with every single one of my problems. Walked away a very happy customer.
Today went and got my storage this place was amazing I book it online and they made sure they call me till I came and when I got the there it was a nice gentleman name AD who assisted me and he work with me till I got the one space I need. Just want to say thanks and I’ll will be using you guys agin if I needed to move 😁