Public Storage Self-Storage Units at 101 Harding Road, Red Bank, TN

Sherry is absolutely amazing! Wonderful customer service. All around great experience!!

Sherry is always friendly & helpful. Property is always clean. Online reservations & billing was very manageable.

Sherry was just as helpful as could be when I was looking for a unit. The propety was well kept. I would definitely recommend giving her a visit!

Great service by Karen!

Unit was clean, and the staff really took care of me!

Reserved a unit online. We arrived there at around 8 pm after a long day of moving things from Huntsville to Chattanooga only to be locked behind the gate at 930 pm. Tried using gate code to let us out and it gave us a customer service number that no one answered. Ended up having to knock on the live on site manager. Not friendly at all. Tried explaining that we thought it was 24 hour. Granted we should have read more into it but she was a absolute dreadful woman to deal with. Had I not already paid for unit I would have taken my business elsewhere. Do not recommend.

Unfriendly staff.

Keith was absolutely phenomenal when setting me up for a new unit. Highly recommend

Karen was great

Sherry was friendly property was clean cost is affordable

Sherry is always nice. Lot is always clean. Prices are great.

Karen was great

This is a great place to store your things. It’s clean, well kept and the management is great. Loretta was super helpful.

Karen was great

Stopped by the office in Red Bank to make a payment at 3:10 today. The office door was locked and the sign on the door said We're open. The lights were out. Normal working hours are till 6:00 p.m. on their website. We waited for a few minutes and then the lady that works there came driving out from the back. I blew the horn and she looked but didn't stop. She just drove away. She could have at least let us know when she would return. We went to pick up our daughter and came back close to 4:00. No one was in the office. We live on the other side of town and this place is not just right around the corner for us. We called the office twice with no answer. We ended up calling Public Storage customer service. The lady we talked to did agree it was a poor way to run a business and transferred us to a rep that could take our payment. Only problem was he had to charge an extra fee ($20.00) for the payment service. I asked him to waive that since we were simply trying to get through this ordeal but he couldn't do it. The bottom line is if you need to leave your business, have someone else there and available or at least inform paying customers with a sign telling the circumstances and when to expect you are open again. There are plenty of Storage places around so if you are shopping do your homework on this one before you sign up. Update: We received a call from Public storage taking care of this. Sorry to hear the Lady manager had to leave for a family emergency. Sorry for my misunderstanding and thank you to Public Storage for caring enough to call a customer about this!

Sherry is very knowledgeable & professional. She goes over each step of renting a unit. I feel very safe when I go to place items in my unit. I would highly recommend folks using public storage units

sherry was helpful. property was clean. Online reservations easy.

Sherry was very helpful The property was clean Location is very convenient

Prices are great Sherry was wonderful Renting unit was very simple online

Sherry is a great property manager at the red bank location ..she goes way out of her way to help others not onlt customers but also co workers. Great job Sherry

Sherri was the person that rented me a storage unit, she is very nice and professional. She answered all my questions. The place looked really nice and clean. I am a happy customer!!!

I came here and Sherri was great. The units looked really nice. I was extremely happy with the overall service!! Would recommend this place to everybody!!!

Great friendly people and experience down home people thanks guys

Super efficient and friendly staff. the move in was quick and easy. Everything was well explained

Here is what $152/mo for a 10x10 (not climate controlled) gets you at Public Storage in Dayton Blvd. Water damage, mold, and rodents. We’ve been there <3 years and the fee has doubled. Edit: I’ve edited my review from 1 to 2 stars because we were contacted by someone at PS and they refunded the last month’s fee.

Sherry was so very professional and kind. Property was nice and clean. Very convenient.

I had such a great experience setting up my storage space! Loretta was so accommodating and friendly. Definitely recommend!

I had a storage unit here for about 2 years and during that time the price increased 3 times to more than triple the original cost. There is a massive rodent infestation that only got worse over time and the units flood when it rains a lot. There also appears to be a couple of different people living in units and are always there milling around.

While it's the perfect location for me and easy to use - my rent has more than doubled in just two years, from about $80 at the start to $180 now. Every 3-4 months it seems to go up a huge amount. And why? It's not like there are increased costs for my stuff to sit in a room - it's not like they're using gas to do anything having to do with my stuff, and while it might be a little more expensive to keep the lights on in the office, I doubt they have increase the pay for their 1-2 employees that work there. It's just greed. I don't think this location does anything different than any other storage unit place, but I think the whole thing is a scam. I knew it would go up over time but to go up so much, so quickly is ridiculous. EDIT: I will say that after calling the office to see what I could do (I tried to remove the insurance, at least, but I can't in my situation.) they handled me very well and even did a several-month delay on the rate increase. So, kudos on the way they handled it, I really appreciate it. But the rates will continue to climb eventually.

Not clean at all spiders n webs all over tyne place

Shadda was so patient with our rental process. Great job

Very pleased with the assistance I received on pricing and I look forward to putting my stuff in this location. Thank you for all the help today

The ppl here are super nice and extremely helpful

Excellent staff and facility.

SHERRY IS ALWAYS PLEASANT AND PROFESSIONAL. GREETS ME WITH A SMILE. PROPERTY IS CLEAN AND WELL KEPT. ITS ALWAYS A PLEASURE TO MEET NICE FOLKS.

Sherry is fabulous. We rented at another location, but no one is ever there. Sherry helped us on multiple occasions and we will be coming to this location for any future needs.

Very nice and helpful

With all the places I’ve checked to rent from Sherry McSpadden is the reason I’ve chosen this location: Very professional and knowledgeable of her job and this location. Hopefully upper management see what an asset she is to public storage. I’ve encountered a few ladies at this location that need to be trained better at their job and their ability to communicate with customer. Maybe they should follow McSpadden in being professional and nicer all the way around: Maybe have McSpadden train them on customer services issues they lack. Otherwise they could give that location a very bad name. Because of Sherry is why I even tolerated their lack of kindness and job knowledge. May I suggest McSpadden as the role model for all your locations. Good Help can be hard to find but thumbs up to public storage you found it in Sherry McSpadden..

Well lit and very secure. Right next to a heavily patrolled area one block from the Police Station.

Helpful, quick, and easy service.

Nice place and very clean

Sherry was very helpful and made the process quick and easy!

Greatest place to store stuff for the best price.

Sherri was super helpful and quick getting me a storage space so I could move.

The property manager sherry over at public storage gave me exceptional service great friendly environment they were very helpful in helping me find the right storage building for my needs I would recommend this place above any other exceptional customer service

I got Great frendly customer service from sherry

I highly recommend this location of public storage. It is not enough to say that because of sherry’s vast knowledge, professionalism,courtesy and personality I will always use this company and location. If I owned a business I would hire sherry away from this company. 6hanks for everything sherry.

Can you park moving truck overnight at facility

Sherry was amazing!!! Was so luck she was there I came. She went far out of her way. To make my situation easy. I recommend u ask for her. She is fabulous!!!!

Sherri did a good job of explaining all of the options.

Sherry was nice manger no issues

Sherry was extremely knowledgeable and personable when I set up my storage unit rental. It's obvious she takes her job and the security of the facility seriously and that is very comforting.

Very nice people very nice storage buildings Miss Sherry has always been nice polite and very helpful with any questions that I may have

Excellent staff, going above and beyond to give us top notch service even on short notice.The units are very clean and the entire property looks immaculate.Highly recommended!!

I had nothing but a pleasant experience with Sheri and the team at the Red Bank Public Storage. Always there to answer questions and give a smile. I even got a courtesy call once when I forgot to lock my unit so I could secure my belongings. I just moved our things out after over 2 years stored here and there were never any issues with getting my things out as needed or with insects or mice, as I have seen at other places.

Wonderful service, Ms. Sherry went the extra mile to complete consolidation of several rental units. Have had units there for years and will continue in the future.

Both Sherry’s are very nice, very helpful, location is very clean and well kept great place for your storage needs

Sherry made me feel at home immediately, because we share a lot of the same issues. While being the consummate professional, her sense of humor is really what draws you close. I feel like not only can I count on her to handle my belongings, I have a new friend. Thanks, Sherry and thanks Public Storage! Sherry really knows how to listen and is always available to help even when you don't expect it!😉Thanks, Sherry! You're top notch in my book! Choose Public Storage. You'll get the best!

Sherry always makes sure that any request I have is met. I enjoy and appreciate her courtesy and service.

Very helpful staff, extremely set up to start an account with, and even easier payment portal. I shoped around chattanooga looking for a decent storage place without costing an arm and a leg and this place by far has all the above.

Sherry has been so helpful over the years. Great service and great customer service.

Sherry is wonderful very friendly helped me with everything I needed would highly recommend this storage place

Love this facility and management. Looked at another location to add another unit but it didnt add up to this red bank location. Sherry is always so pleasent and very helpful. Excellent service.

Ezxellent services

Sherry is absolutely the best. Very friendly, personable and knowledgeable.

Sherry did a great job! Very helpful. Very knowledgeable about all the spaces they had and what would work the best for us. Would definitely use again.

Sherry is the sweetest. Nice clean place!

I have been renting a unit from her for almost a year and have never had any problems. The staff is always very welcoming and eager to help with any questions or concerns I may have. Sherry is such a delight to work with. The property is always well maintained and easily accessible at all times. I have recommended many people to this storage facility!

Sherry was very nice and very welcoming.

Sherry was very nice and helpful

Sherry you are # 1 Thank You.

I just love Public Storage and their staff. The property was clean and the unit was clean and well maintained. I would recommend them to my friends and family.

Needs to let gate open a little longer till at least ten some of us dont get off.eork till nine.. and stop raising the price every other month ehen ppl been there for years almost ten years now u can take a break and relax some

Had a great experience renting here. Sherry is kind and knowledgeable about the property and everything is done fast!

I've rented off and on for several years at this location. Sherry is ALWAYS helpful and makes sure you get the space you need...

Super clean property nice staff

Sherry is awesome, she is such an inspiration and altogether a nice person, thank you

I had a very positive experience here. Sherry took great care of me and kept all my info. Confidential I was there due to domestic violence and my offender suspected I was there and come in asking questions. Not only did she protect me she called me and made me aware so I could call Partnership the group I am still with to make them aware. I want to personally thank her for saving my life. One day later he found me at my new location and thanks to her making me aware when he did show up I called Chatt. Pd tjey came in less than 1 min. I highly recommend yall keep Sherry thru this she has become a lifelong friend of mine she literally saved my life and I have never heard a bad thing about her or your storage facility which is why I rented here. I recommend yall to eveeyone.

I am truly grateful to Tracy at Public Storage. She went above and beyond while helping me. I couldnt ask for a better storage facility with staff who are always available when you need them!

Online pricing was the best way to go for me. The manager Sherry was very helpful and pleasant. I"d purchased my own locks, but returned them after Sherry told me about hers. She was right, the locks i purchased had same key # as every pack on the shelf. Which her locks did not duplicate the key #'s. Which gave me great satisfaction to know my belongings would be safe and secured. Her expertise and knowledge of her job made my storage experience great. She keeps the place clean and tidy as well. I have and will refer anyone needing to rent a storage to visit this facility. Loved my experience here. Great place to rent from. Thank you Sherry, Great Job!!

Sherry is always friendly, courteous, and helpful.

I have rented from Sherry several times over the past few years and I have always been pleased with the service. Will definitely rent again from Sherry if I need to. Thanks Sherry!!!!

Are there any climate controlled units?

Nice and clean unit, staff is excellent. Thanks sherry for the excellent customer service.

Riley was awesome and very helpful!

One of the worst storage units I’ve rented Manger sherry is trash when it come to Customer service. She has a smart mouth and is Very Rude then when I asked for her boss number she refused to give it to me. Just all around bad experience

Property was clean. Good prices & quick service. Sherry was very helpful with everything.

Sherry was nice & helped a lot. Clean units & property. Great deals with online reservations

Sheri was very quick and helpful in getting me set up with my unit.

No issues.

Sherry helped me get a unit very nice lady. Good place for storage.

For somewhere called public storage this place seems to be pretty guarded.

They have been extremely helpful and are timely with keeping me updated with the status of my unit.

Sherri was more than gracious when showing the storage unit to us. She was approachable and communicated well all that we needed to know about the unit. She was specific about details and efficient with our time.

We had a smaller unit at this facility but decided that we needed a bigger one. Sherry made quick work of transferring us to another, bigger unit. It was quick and painless. The rates are fair. Be on time with your payment or go ahead and setup autopay from the start. They’ll get you pretty quick on charges. I don’t know why but with the smaller unit my rate went up at some point ($10.00) during the duration of 6 months. It’s clean, easy to get in and out of.

Sherry was great! AWESOME customer service.

Sherry has been so nice and very helpful to us. It facility is nice. I highly recommend.

Me and my girlfriend rent a unit here. Sherry is a very nice lady. I recommend the Red bank Tn. location.

A great place to store your stuff. Good location. Reasonable rates. Sherry is always friendly and helpful.

I worked with Public Storage as a property manager in Baltimore, MD and I will tell you now you have a great manager at this location. She goes out of her way to help you and is always nice. I have met a lot of public storage managers and you have one of the best. The property is always clean and she is always ready to help you with whatever you need. AAA+ manager.

Very professional service. Sherry was A+ would definitely recommend to everyone.

I have used several storage units, but the one on Dayton Blvd is by far the best. Its always nice and clean and the lady that is in the office, Sherry McSpadden, is always so bright and cheerful. I would recommend this place to everyone.

I have seen Sherry every month to pay my bill for some time now. She is always kind and courteous to me. A true professional. A real pleasure to deal with, unlike a lot of other business employees that you encounter at other places these days. I wish I had more employees like her. Sincerely, Bobby Dawkins

Loved it

Sherry was amazing

Sherri is the sweetest person I’ve ever met. Anytime I have questions about a payment or even just needing pungent arrangements, she’s more than willing to work with me. Super thankful for her!

Sherry is great and helpful great place

Store 27916 Sherry was really helpful about getting a storage unit. It didn't take more then 15 minutes.

As far as storage facilities go, it's okay, pretty run down and tons of mice can get into your stuff. Have had problems in the past with the gate not functioning properly, not super expensive but also not the cheapest option either. I would only store things you would be willing to store in a shed, they MAY have climate controlled storage units with better protection but I'm not sure.

The woman was very nice and it was easy to get a unit don't like that the insurance wasn't mentioned as a necessary added fee when we called ahead for pricing

Sherry is the best person I ever met

My mom has storage here. Manager Sherry always keeps it clean. And always speaks when she sees us.

Sherry is the best, customer service excellence!! Always smiling and helpful professional, Sherry is what all customer service should aspire to.

Manager Sherry called my dad to come correct our lock. She watched over our things til we got back to fix it. She is awesome.

Heavily infested with rats. They also frequently hike up the rent.

I had some issues come up and I explained them to Sherry that works there and she was extremely helpful and really went out of her way to help me, so I just want to say THANK YOU!!! For everything and love the facility to

Sherry was very helpful and she answered all my questions and made me feel that my things would be safe. Thank you Sherry

Tonya was so helpful at my location! Would recommend.

April was a great help in my e0ndeavors she was bright and cheerful 😊

Tonya and April are the absolute best! They make it easy to come and get everything done!

My experience with public storage was superb due to Sherry. She was the most nice, knowledgeable and helpful person during my tenure with the storage unit. She was very attentive as well as answering any questions or concerns I had. She is an employee who should be commended for her excellent customer service skills. Thank you Sherry for all you do and keep up the awesome work!!! :-)

When do you havr your storage auction

Tanya and April at Public Storage are the best!! Great customer service!! And great prices!!

April was awesome. Very professional and the shizzznet!!! Customer service to the max!

nice workers,easy to find and fast clean service area. i got a 10×10 locker from sherri for the best price in town.

Sherry is a very friendly lady like doing business with those people a Awesome please

Sherry is great for customer service. She knows her customers and treats them well. The only negative about public storage is that they increase their rates for existing customers too frequently.

April and sherry was very helpful with my questions and with what I was looking for. Gi see them.

Excellent service and auctions!

April and Sherry was very friendly knowledgeable and helpful. Will return if I ever need storage again.

I came in today to make a payment and I was greeting by Ms April. She is such a sweet and nice person. Very helpful

Eh... It's cheap(well, was!) , the storage buildings ARE HORRIBLE WITH WEATHER, always cover, bag and then put in a tote if you want your belongings to survive, some of the employees DEFINITELY don't want to be working there... If ya know what Im saying, I always feel like an inconvenience going to the "office" but like I said was cheap(they go up on prices ALL. THE. TIME.) Currently in the process of emptying mine, bc it s really a waste of money, like I said I could probably just leave in my yard with a tarp and have the same amount of protection to my things....

I had a rough start with public storage. Their reservation policy, I feel needs to be written over. Reserving the unit online doesn’t keep that unit, if someone walks in before you come in and pay, they will give that person the unit if it’s the only one avail in that size. However, I cancelled my initial reservation at a different unit and reserved one at the Harding rd location with Ms Sherry. She was pleasant when she called to confirm my reservation I made online. The viewing of the unit & check out process was easy. I didn’t know you had to have Ins, but there was no way around it. All in all a good experience.

April and Sherry are the bomb they are respectful...and kind

Gram was very helpful. He was very knowledgeable.

Sherry and April are two awesome ladies of business. Havent been a customer long, but i enjoy the service and recommend public storage.

This lady Sherry goes over and beyond to accommodate her customers. She is very good at her job. Can not ask for anyone better to take care of my things.

April and Sherry are awesome customer service they have an awesome place to store your personal needs this is the place to come out Thank you

April and sherry were very helpful and curtous.. and they even had what I needed to finish packing. I highly recommend

April Graham is hilarious, very friendly. She will get the job done. Whatever it may be. Don’t hesitate to stop by there. Best customer service around.

April and Sherry we're very informative and cured all my problems for today!! They very friendly.

I had never dealt with public storage before and was apprehensive coming in, but Graham was very patient and broke everything down for me. Excellent service, would absolutely recommend.

Service was nice enough but definitely don't expect online reservations to hold your unit or the price you are given online. Be prepared to spend at least $30 more than the move-in special and admin fee on a lock and insurance at check in and hope the unit you requested is available or you will pay whatever price the next cheapest unit is.

April and Sherry are AMAZING! GREAT customer service along putting my household items in a space that fit perfectly and the monthly bill was right were I was aiming to be. So if you are looking for a storage facility, look no futher, this is the place to be.

Sheri was amazing!

Sherry and Sherri were great and made sure I had the correct sized unit for my needs.

Great customer service! Sherry

Sheri was super helpful in helping me setup my new rental space and agreement!

This lady is so awesome! April & Sherry a lot patient with us and she can spelling alphabet so surprise me really! She is very friendly and helpful!!! I like that way she does! Thank you very much.

Nice and thorough staff. Convenient.

April and Sherry are great! Thanks for making it all easy

Sheri was very personable and helpful

I threw away several hundred dollars worth of items due to rat damage. Complained to management about the rat infestation and was told everything was under control and pest company was on top of it. Did not see any improvement in 4 months and relocated my belongings to another company.

April and Sherry was an excellent help to me! Her customer service is awesome!

Good

The staff are super sweet and very helpful.I will recommend this storage facility to everyone

This property was more than helpful. I have worked across the Southeast for the past 3 years. Sherry and this company have always taken great care of me. They are very easy to communicate with and always gives great customer service.

I just recently rented a storage unit at the public storage location in Hixson Tennessee. Sherry was the woman that assisted me and she was more than helpful. She answered all the questions that I had and gave me extremely useful information on what to do. I would definitely recommend public storage to all of my other friends.

Great place!

Rat or mose poop in my stuff both times i used here and tone of holes chewed through many expensive items... also leaks that wet your things.

I love Sherry she is sweet and friendly employee

Fantastic service at this location! Sherry was phenomenal at helping to set us up with exactly what we needed for a great price! This unit will accommodate our needs perfectly.

Sherry was awesome!!!!!

Julius was very helpful and knowledgeable and provided us with lots of help and information in renting a storage unit!! I really appreciated him and making the process so easy.

April was a very delightful employee and was very helpful in our moving experience. A cheerful smile and individual makes for great business. Thanks so much for all your help.

April and Sherry are great people!!!

It's a very clean facility. I've had nothing but great service. The property manager was very helpful and nice, thank you.

This review is for the two wonderful women, Barb and April @ East Ridge Public Storage. Both are dedicated professional workers that went over and beyond in exceeding my expectation. Selecting a unit that was the right fit and within my budget. Thanks Barb and April! Keep up your smiling faces and eagerness to help it really help us during our crisis. You too really love their job and a great asset to the company. A loyal customer, Teresa Ward April 2017

April and Barb are super sweet and makes you feel so welcome. They give simple and straight forward instructions! The best customer service service!

April and Barb were fun and very helpful! I appreciate your time and the good deal!

Great customer service by Sherry! After a little confusion with what unit we reserved, Sherry fixed the problem and we got the unit.

Upside: Easy access, decent price. Downside: The property needs some work and the gate code pad is so wobbly it is hard to use with one hand. A rat also broke in from the ceiling and tore a bag of ours open to hide for the winter.

Great staff! Rented 2 units while we moved. Both units and property were clean and well maintained.

April was very helpful and quite informative about all aspects of the storage building rental process. Made the whole experience easy from start to finish.

Great place to store you stuff and very secure too. Friendly also

Great place to store your stuff

Do you rent moving trucks

I called in and got some pricing from Ashley and she was very pleasant and nice. Because of her I will be renting a unit from this location.

great place to have a storage unit. Staff are friendly and helpful and location is off Dayton blvd

Great customer service nice management

Getting quotes for units because we are planning to move to the area. The woman Ashley i spoke with was very helpful, friendly and knowledgeable! I asked a billion questions and she never skipped a beat. If anyone else in TN is as nice as her then we should be just fine moving there. Thanks again Ms. Ashley..

Great experience, wonderful service!!

April was great. Customer service was top notch. After reserving a unit online the day before, I was able to get all the info I needed and had my unit with access the very next day after spending less than 1 hr going through all the paperwork and looking at the different size units. Auto pay setup so no more worries, just a unit at a central location with access 7 days a week. The people at this location are wonderful to work with and willing to go out of their way to make all things affiliated with storage an easy undertaking.

Stopped by today after making an online reservation and ended up at the wrong location. April was amazing. She transferred everything over for me and was very efficient in helping me get my unit.

Ms. Sherri goes above and beyond to make sure the customer has the needed unit and gives outstanding customer service in the process. I only use the Harding location and recommend others to this particular one because of her. Ms. Sherry YOU ROCK!!

Sherry was very efficient, helpful and friendly. I drove in from Florida, called about the unit and in 10 minutes began moving our belogings into a unit.

April was very helpful and informative.👌🏾

Sherry gave great customer service.

Krista is great, Thank you very much for all your help renting storage bldg.

I went in today kyle showed me a few units he was very helpfully and I will definitely come back when i'm ready to move

April was a joy to deal with. Very helpful, and knowledgable.

April was as helpful as anyone could have been she help me with my problem.

Like the new camera safety systems

Sherry is the epitome of great customer service.If you're looking for storage then this is the place to go!She will answer any of your questions and go above and beyond to make sure you understand the move-in process.She is always gracious and really makes you feel welcomed!

Sherry was awesome! She definitely made it easy to decide on Public Storage ! I would highly recommend Red Bank property for any storage needs you may have!

Gate is broken and they are just fine about that. No offer to give a partial refund- just told nothing will be done. Nor can they say when it will be fixed...it's been broken for a month.

Sherry was very helpful.

Been thinking about a storage unit lately, so I stopped by these location to look around. The young lady there could have not been more helpful. when I get ready to rent I will go back to this location.

Fantastic customer service. Always available to answer questions. Sherry is very helpful.

Sherry is an excellent manager and does what she can to help the customers.

Shannon was awsome!!!!!! Great job public storage

I had a hard morning getting started,,,but at the end,,, Shannon was awesome an got me set up completely, ,,love the service and help n my crazy world!!!! ;)

Just came by to see if they had a place to store some odds and ends and even though this is a smaller storage place, the manager was very nice and explained everything very well to us. We will be back when we start our moving process

Sherry is always so helpful and goes out of her way to assist my needs. She always speaks and is very kind. She went out of her way to Show me where the dumpsters were!

Sherry seriously needs to go back to customer service school. She was rude when I was with public storage as an employee and she is just as rude to a potential tenant. I'll keep my stuff with jepco... units are nicer anyway and property is better maintained... don't get me started on rates!! Just sayin'

First off, when I red reviews about this storage facility I was very excited because it got great reviews and had decent prices. Pro's: Auto-Pay Online - This is the best thing ever! Con's: Black Mold - I was gone for 3.5 months and when I came back and opened up my storage unit (after cleaning cob webs off the door) there was black mold on half of my stuff. Luckily it only affected my dresser, nightstands, desk, and picture frames. My clothes, and other stuff were not affected..yet. Moving Out - I had to pay an additional months rent for no reason. Online you schedule your move out date so that they know you are no longer there anymore. Well I did that and moved all of my furniture out but I kept the lock on there because I moved out August 15th, and Public Storage was going to take it back on the 27th. The property manager told me when I moved in that I needed to buy their specific lock that they sell in their store for $20, and that most of the time people just leave their locked on the door and they have to come through with their tool and cut the lock off. So I left that lock on. Well September 6th, I get a call saying I owed my regular rent and a late fee for not paying for the month of September already. Well I had already officially moved out according to online. In fact my account online said I didn't even have a unit anymore. I kept on getting phone calls and emails from Public Storage saying I had to pay that rent and then go take my lock off. So I went in like a reasonable person and talk to them about why did I have to pay that rent if I didn't have a unit. And the property manager told me it wasn't up to her, it was up to her district manager. So I ended up having to pay $86 just to take a lock off of a storage unit. (This is the dumbest thing I have ever had to do) Attitude of Property Manager - Other people on this review site say she's great but I had other experiences. She told me I absolutely needed to buy their over priced lock to lock up my unit. Then when I moved out she told me there wasn't anything she could do about me having to pay that extra rent and its above her. Then when I was leaving she had to open the gate for me because my access code didn't work, and after she opened it and I started to drive away she rolled her eyes at me. Very unprofessional. All in all, I had high expectations for this place. But between having to pay the extra fees, black mold, and the unprofessional property manager I would not suggest this storage unit to anyone! Save yourself hours of clean up and money from extra fees and go to a different location.

Even though I arrived 5 minutes to closing time, Sharron was happy to help me with my reservation, and made the process a pleasure. Excellent customer service.

Great customer service. Very helpful and friendly. His name is Shannon.

I'm going to start this post with one name, Sherry McSpadden. She is, hands down, the most courteous and professional of *all* employees at the Red Bank Public Storage location. A person (customer) can usually tell if someone really, genuinely wants to help, as opposed the superficial employee that does the polite minimum to get the transaction completed. She is down to earth and real, and treats us the same way. Unfortunately, despite Sherry's professionalism, within the agreed upon contract i signed with PS, which I intend to honor, I am now forced to discontinue the Red Bank's Public Storage location do to continuing monthly rate increases. This isn't rocket science, and its not like im paying for a climate controlled unit. Say what you will about "rising costs of operating", but know this: I'm a disabled Veteran that cant work anymore, and my monthly disability check does not increase proportionally to what I'll politely call "rate increases". Long story short? ok... Long term, on time paying customers should be rewarded for their patronage, not have their rates increase from 108 and change to 155 bucks a month for no good reason. Unless the owner decided a new boat or Mercedes was a good reason. Want a tip? Let Sherry run your store. You'll have to build more units to accommodate the influx of new customers. Greed has earned this location 2 stars in my book. Anthony. God bless you all.

SHERRY!!!! IS THE BEST!!!.LOVE..LOVE

Convenient, friendly and great price for extra storage.

Very pleased with my storage experience at Public Storage - Red Bank / Harding Road. The staff kept the property clean and well maintained.

The wonderful staff at Red Bank Public Storage has placed the customers needs first. I have been storing my belongings there for a while and the staff has taken special care my long distance renting. I want to thank the staff for their professional care with a personal touch Vickie Putnam.

I delivered mail to this location for several years and I commend Sherry and the staff. Everyone was friendly. However Sherry was the most outstanding person who worked here. She answered all my questions and worked with me during some difficult times. I have never seen her get angry. She is down to earth and very professional. She is the type of lady, "who can walk with Kings and never lose her common touch!

My family and I recently found ourselves in need of a last minute storage situation when our closing date was rescheduled two weeks after our lease was up on the house we were renting. In the midst of a move that was less than ideal, Sherry at Public Storage helped us out in a pinch and we found the facility more than adequate for our needs. Our unit had plenty of space for our belongings and Sherry was sweet as pie.

Sherry is very nice and berry professional in her responsibilities at public storage. She always goes the extra mile in helping the customer.

I have to rate this site with 5 stars. The site is well kept. Each time I have been in the site it is extremely clean. There was one time when I left the area I had not locked the unit correctly. I received a call to let me know of my mistake. This made me feel the site is very secure.

Mrs. Sherry was very through and polite.This is a very friendly establishment. Mrs. Sherry is a great employee. I will recommend this establishment to anyone that needs a storage in Red Bank, Chattanooga.

Tracy was very friendly and very pleasant to deal with!!

Awesome service

Sherry is the person that makes the difference at this storage location. I can pay for storage anywhere, I stay with this particular storage location because Sherry is always as nice and helpful as she can be. She is definitely an asset to your business.

The best storage facility I have ever used. The lady at the counter was very nice and had extensive knowledge . thank you I would recommend public storage and this location in red bank Tn most of all

very great place to store anything,kept clean always and nice manager

No problems at all.

SURVEILLANCE FOOTAGE POINTS TOWARDS EMPLOYEE THEFT. I had property disappear from my unit with no signs of forced entry. The insurance policy they force you to have DOES NOT COVER EMPLOYEE THEFT… Doug Woodruff is the district manager and Sherry is the site manager and they both have dodged numerous calls- I wonder why?… There is a police report filed, gate code records, and surveillance footage and so far no leads other than EMPLOYEE THEFT.. Choose a different company and document/ photograph all your items… Public Storage also did a 15% price increase for no reason.

Fantastic staff and storage facilities.

I recently was at a storage auction for this location. The lady in charge was kind courteous and professional. I couldn't ask for a better experience.

I purchased a unit on 6/18/14 The unit was fine. My problem is with the manager her name is Sherry. She has alterable attitude upon emptying the unit and sweeping it out I nicely ask her to visually inspect the unit and write on my receipt that it was done properly. She told me she would not do this it was not public storage policy. So apparently there policy is to have a bad attitude and be belligerent to the customers. I can assure you I will never do any business with this company again and I will do everything in my power to tell everyone I meet to never rent a unit or do any type of business with them.

Ms Tracy was awesome and she helped me find the right unit dor my needs at an amazing price. She was extremely friendly fast and excited. We a had a wonderful conversation as well. Thank you Public Storage and Ms Tracy

I rented here a couple of times the services was great thats why I rented the second time. sherry M. was great she even cld me to remind me my rent was due to avoid any late fees. very clean property and no break ins that I know of so feel safe leaving my stuff there as well.

My friend rented a unit from this location for a few months at the beginning of the year. Your employee Sherry was so helpful and always had a smile and a cheerful hello each time we happen to see her when we were at the unit to pick up items. If I need to rent a unit again in the Chattanooga area I will visit the Red Bank location I and my cousin rented a unit again this time was awesome as before

I have been with this Public Storage, on Harding Rd, since 2009. Great space, good security with lighting, and very accessible. We have dealt with many of their staffing changes over the years, but it's Sherry that makes the difference! She's always smiling and wonderful to deal with. She is so pleasant, that we don't mind paying late fees with her. While the fees have increased dramatically over the years, she will let you know when changes are coming and gives reminder calls if you are about to be late.

I have been a customer of Public Storage for several years and have had dealings with many of its property managers. Over the years individual managers have come and gone, but one that remains at the top of my list of excellent property managers is Sherry. She is very professional and caring in all of her dealings with her customers. Sherry has proven to be a successful property manager and liaison between the company and customers by solving problems that arise from time to time. Sherry is the perfect model of what a property manager should be. Sherry is the reason I have remained a customer of Public Storage.

I've had my fair share of dealing with Public storage places and all have left a bad taste in my mouth and a dent in my wallet. But with this facility all my needs are met. Cheap, clean and plenty of room. But above all the manager Sherry has been an absolute amazing property manager. She is always kind and chipper and i always feel safe leaving my property in her hands. This storage facility is solid gold, but Sherry is the diamond in the middle of it all.

Sherry, the manager was great, very friendly and helpful, a very nice person, the property was very clean and the unit she showed me was easy to open and close, thanks for a great experience.

This recommendation is being submitted to Public Storage for the excellent customer service of it's manager Sherry. Sherry is very knowledgeable of company policies and practices, and has a deep caring for her customers. She knows how to do her job very well and is an accomplished problem solver. My family has been customers of Public Storage for over 10 years and have found Sherry to be an exceptional employee of the company. Her kindness and attentiveness to our concerns has been a deciding factor in our decision to remain customers of Public Storage.

Sherry McSpadden was very friendly and polite. She was very helpful. I would recommend all to use this location for any of your storage needs.

You get what you pay for. The biggest problem is the security gate. It has been broken as much as functional. The staff are nice but not very efficient in their duties.

My experience was great like always!

Great experience.

God awful customer service, incompetent staff, never again!

I had the pleasure of Cathy taking care of me today she was very friendly even when she called me over the phone. Cathy gave over the top service thank you very much for and outstanding job!!!!

To Public storage Manager. I was very much impressed with one of your employee/attendant on Property number 27916 at 101 Harding Road Red bank Tennessee. Her Name is Melody she is a wonderful person very professional with great abilities and skills.Her capacity to handle customers is exceptional and excellent.She helped me on Monday Sept 23rd 2013 with boxes that were being delivered to my unit by a Pastor for my Missions work in my absence. I called the Property she was on duty I was 3 hours away driving to the get to this address. she was very kind to me she handled the matter kept the boxes until I arrived to store them in my unit.She has a lot of concern respect and willingness to assist customers .She is dependable and reliable

Melody McDaniel helped me in renting a small storage unit. I was very impressed with her professionalism. She showed me the unit and very carefully explained the terms of renting. She was exceptionally friendly and seemed to enjoy her job of helping people who have never rented before.

Friendly and easy to work with. No rude like some of the other facilities in town.