Public Storage Self-Storage Units at 101 Harding Road, Red Bank, TN

Great

Relentless price increases for zero value. 80% increase in a year. Do NOT rent here - they are thieves.

The units here are nice and the staff are cool, but I’m not happy with the fact my rates have gone up twice in the last year. My rate started at $105 for a 10x10, which I thought was ok considering it was down the road from my house. However, in three months, it went up to $149, then six month later it increased to $186 a month. That’s more per square foot than the typical apartment in the area and it’s not climate controlled. Customer service was abysmal and kept us on the phone for nearly an hour. They put a pause on our current rate, but said it would still go up in 3 more months.

This place is run by very friendly people! They check the units daily and even called me when they saw that I had not properly latched my unit. It gives me such peace of mind to know they are looking over my stuff!

I am very pleased with the way Sherry handles everything for me. The property was clean. The prices are affordable & I will recommend this place to anyone

Sherry was very friendly. Online reservation was easy. Property was clean & well maintained.

The property was clean Sherry was very helpful with everything I will recommend this place to everyone

Karen was awesome

Stephanie was very polite and very helpful

The manager Sherri is very helpful and kind.

Sherry was very helpful. It is very easy to rent online. And the unit was very clean.

Sherry was very helpful. She took care of everything. I recommend this place.

By far the best experience I've had with any kind of storage companies. The manager Sherry was extremely helpful and kind. Definitely coming back to this one if I need storage again. And really, someone should give her a raise, a promotion, or both. Definitely made the experience a lot easier to deal with

Sherry's services were great! She has always gone above and beyond providing services.

Sherry was helpful. She was friendly. The location was great and the storage area was very nice and clean. Also she helped me to show me how to do things online which was really helpful to me. Thank you Sherry

Prices are affordable. Sherry was very helpful. Units are very clean and well kept .

The property was clean. Sherry was very nice and respectful. The prices were great.

My unit was completely infested with rat droppings and urine. Also found a dead rat in my unit. There was no food in my unit. All of my possessions (including many boxes of textbooks and furniture) are ruined and the insurance policy will only cover $250 minus a $100 deductible.

I went by here and Sherry was awesome!!!! She was kind, helpful and very prompt. I couldn't imagine going anywhere else. They will get my business anytime.

Ms.Sherry was amazing and super helpful! This woman deserves the highest rating unfortunately I could only leave 5 stars tho…

Sherry was very helpful and nice

Sherry is very helpful and informative about my moving needs- she answered every question that I had with great expertise. She is a very Awesome person to deal with and take care of my needs. Thanks Sherry. Looking forward to doing business with you!

Great service really went and beyond

Manager was nice, but will never rent there again. They do a bait and switch. After 3 months the start increasing the rent. I was never told that the rent would go up This is not a manager problem, it is a corporate problem. You start raising the rent right after people move in and keep raising it. If you were up front with people they would not rent from you

Sherry was just the most friendly person. The place was super clean. Everything was easy to do fast and efficient.

Sherry was amazing helping me with everything. Your prices are very reasonable. The location is perfect for my needs.

Kieth was a huge help!

The property was very clean. Sherry helped me with everything I needed. The location is perfect for my needs.

Great customer service. Very clean storage units along with the lobby. Sherry was very helpful and answered all questions I had about renting a unit. I would highly recommend this facility to anyone in need.

Sherry was very helpful. Online reservations was easy. Property was clean & in good area

I was very impressed with the staff (Keith) and their ability to quickly and concisely prepare all the paperwork for my unit. Also, the property itself is by far the cleanest and most pleasant of all storage units I’ve had in the past. There’s even a dumpster you can use for your trash boxes and whatnot … & the Honey Bucket(porta potty) onsite is a very helpful and considerate amenity that not all storage facilities offer their tenants. Thanks again y’all! -JL

The customer service today was great. Thanks, Sherry.

Very friendly and helpful staff.

Sherry helped me with everything. the online reservation was simple the property was very clean.

Sherry help me a lot the prices were pretty cool she help me find things and that she took me around and show me a lot about the property and stuff and I really appreciate her. She was really really nice sure it was really really nice and I hope to meet her again

Sherry is so professional and helpful!!! Very clean property. i will definitely recommend to family and friends thanks

Sherry was just as helpful as could be when I was looking for a unit. The propety was well kept. I would definitely recommend giving her a visit!

Sherry is absolutely amazing! Wonderful customer service. All around great experience!!

Great service by Karen!

Unit was clean, and the staff really took care of me!

Reserved a unit online. We arrived there at around 8 pm after a long day of moving things from Huntsville to Chattanooga only to be locked behind the gate at 930 pm. Tried using gate code to let us out and it gave us a customer service number that no one answered. Ended up having to knock on the live on site manager. Not friendly at all. Tried explaining that we thought it was 24 hour. Granted we should have read more into it but she was a absolute dreadful woman to deal with. Had I not already paid for unit I would have taken my business elsewhere. Do not recommend.

Unfriendly staff.

Keith was absolutely phenomenal when setting me up for a new unit. Highly recommend

Karen was great

Sherry is always nice. Lot is always clean. Prices are great.

Sherry was friendly property was clean cost is affordable

Karen was great

This is a great place to store your things. It’s clean, well kept and the management is great. Loretta was super helpful.

Karen was great

Stopped by the office in Red Bank to make a payment at 3:10 today. The office door was locked and the sign on the door said We're open. The lights were out. Normal working hours are till 6:00 p.m. on their website. We waited for a few minutes and then the lady that works there came driving out from the back. I blew the horn and she looked but didn't stop. She just drove away. She could have at least let us know when she would return. We went to pick up our daughter and came back close to 4:00. No one was in the office. We live on the other side of town and this place is not just right around the corner for us. We called the office twice with no answer. We ended up calling Public Storage customer service. The lady we talked to did agree it was a poor way to run a business and transferred us to a rep that could take our payment. Only problem was he had to charge an extra fee ($20.00) for the payment service. I asked him to waive that since we were simply trying to get through this ordeal but he couldn't do it. The bottom line is if you need to leave your business, have someone else there and available or at least inform paying customers with a sign telling the circumstances and when to expect you are open again. There are plenty of Storage places around so if you are shopping do your homework on this one before you sign up. Update: We received a call from Public storage taking care of this. Sorry to hear the Lady manager had to leave for a family emergency. Sorry for my misunderstanding and thank you to Public Storage for caring enough to call a customer about this!

Sherry is very knowledgeable & professional. She goes over each step of renting a unit. I feel very safe when I go to place items in my unit. I would highly recommend folks using public storage units

sherry was helpful. property was clean. Online reservations easy.

Prices are great Sherry was wonderful Renting unit was very simple online

Sherry was very helpful The property was clean Location is very convenient

Sherry is a great property manager at the red bank location ..she goes way out of her way to help others not onlt customers but also co workers. Great job Sherry

I came here and Sherri was great. The units looked really nice. I was extremely happy with the overall service!! Would recommend this place to everybody!!!

Sherri was the person that rented me a storage unit, she is very nice and professional. She answered all my questions. The place looked really nice and clean. I am a happy customer!!!

Great friendly people and experience down home people thanks guys

Super efficient and friendly staff. the move in was quick and easy. Everything was well explained

Here is what $152/mo for a 10x10 (not climate controlled) gets you at Public Storage in Dayton Blvd. Water damage, mold, and rodents. We’ve been there <3 years and the fee has doubled. Edit: I’ve edited my review from 1 to 2 stars because we were contacted by someone at PS and they refunded the last month’s fee.

Sherry was so very professional and kind. Property was nice and clean. Very convenient.

I had such a great experience setting up my storage space! Loretta was so accommodating and friendly. Definitely recommend!

I had a storage unit here for about 2 years and during that time the price increased 3 times to more than triple the original cost. There is a massive rodent infestation that only got worse over time and the units flood when it rains a lot. There also appears to be a couple of different people living in units and are always there milling around.

While it's the perfect location for me and easy to use - my rent has more than doubled in just two years, from about $80 at the start to $180 now. Every 3-4 months it seems to go up a huge amount. And why? It's not like there are increased costs for my stuff to sit in a room - it's not like they're using gas to do anything having to do with my stuff, and while it might be a little more expensive to keep the lights on in the office, I doubt they have increase the pay for their 1-2 employees that work there. It's just greed. I don't think this location does anything different than any other storage unit place, but I think the whole thing is a scam. I knew it would go up over time but to go up so much, so quickly is ridiculous. EDIT: I will say that after calling the office to see what I could do (I tried to remove the insurance, at least, but I can't in my situation.) they handled me very well and even did a several-month delay on the rate increase. So, kudos on the way they handled it, I really appreciate it. But the rates will continue to climb eventually.

Not clean at all spiders n webs all over tyne place

Shadda was so patient with our rental process. Great job

Very pleased with the assistance I received on pricing and I look forward to putting my stuff in this location. Thank you for all the help today

Excellent staff and facility.

SHERRY IS ALWAYS PLEASANT AND PROFESSIONAL. GREETS ME WITH A SMILE. PROPERTY IS CLEAN AND WELL KEPT. ITS ALWAYS A PLEASURE TO MEET NICE FOLKS.

Sherry is fabulous. We rented at another location, but no one is ever there. Sherry helped us on multiple occasions and we will be coming to this location for any future needs.

Very nice and helpful

With all the places I’ve checked to rent from Sherry McSpadden is the reason I’ve chosen this location: Very professional and knowledgeable of her job and this location. Hopefully upper management see what an asset she is to public storage. I’ve encountered a few ladies at this location that need to be trained better at their job and their ability to communicate with customer. Maybe they should follow McSpadden in being professional and nicer all the way around: Maybe have McSpadden train them on customer services issues they lack. Otherwise they could give that location a very bad name. Because of Sherry is why I even tolerated their lack of kindness and job knowledge. May I suggest McSpadden as the role model for all your locations. Good Help can be hard to find but thumbs up to public storage you found it in Sherry McSpadden..

Well lit and very secure. Right next to a heavily patrolled area one block from the Police Station.

Helpful, quick, and easy service.

Nice place and very clean

Sherry was very helpful and made the process quick and easy!

Greatest place to store stuff for the best price.