Public Storage Self-Storage Units at 1015 Gadd Road, Hixson, TN

The same thing as the last review I posted it is a shame that a company no longer values a long term customer. After the last review the following month I went in to pay my bill and wow they had done a rate adjustment. At that time my unit had been reduced from 270.00 back to 220.00. Only to walk in today and it is now 280.00 and I can pay that today and they can put me in for a rate adjustment. Ok people like I said in my first review no value of a long term customer what happened to businesses valuing their long term customers? So after leaving from paying for my unit I decided to go on line and look at what my size is renting for and wow online you can rent a 10x30 for 125.00 and second month is free. Come on Public Storage. Do you not value your customers?

Ms. Michelle was very sweet and helpful. Thank you guys so much

Michelle was amazing! Thank you!!

Michelle is very helpful. She deserves a raise.

Michelle was so helpful!

Michelle was super helpful! Thank you so much!

Stephanie was a great help

Stephanie was a great help

She's an amazing woman great service

Thank you Shadda for such a great experience renting my space

Great Experience renting space today. thank you Shadda

Very friendly and efficient!! Love them already!

Michelle Is very thoughtful with great customer service and follow up.

Michelle has been such a blessing to me today by making sure all my questions were answered and making sure my storage unit is in good standing. Thank you so much for your understanding and receptiveness!

Michelle was very helpful in getting me set up with the right unit. It’s nice to be able to drive up and not have to take any elevators like my last Public Storage facility.

Michelle was great. Very nice place

Michelle was very helpful and made my transaction very easy.

very clean friendly staff very helpful..

Just don't stay past 9:00 pm. I have done so twice the last time l got the attention of two police in the area and they helped me get out...lol.

Awesome experience here. I will defently be sticking with this location.

My payments didn't go thru and instead of txting calling or emailing me to let me know so I can fix the problem they just auctioned my stuff off so do not use this any public storage and when I went there to try and figure out was going on it took almost 30 mins to finally get someone to the front desk just to be rude and extremely dismissive of the whole situation

Got two storage units at this location very convenient easy to get in and out

Michelle is amazing and so friendly. Love this place!!!! Thank you for making it easy!!!

Michelle was great!!!

Very helpful and professional, I recommend them

I recently experienced a house fire. Michelle was quick and compassionate to help with what I needed. Then followed up with me to make sure I was doing well. What a helpful experience!

This location is great . Danny helped me getting setup and at my unit . I definitely recommend this location for your storage needs !!

Michelle and Karen both went above and beyond to make moving into a new unit a great experience!

Karen was great help

Mazy was brilliant and AMAZING

Mazy is amazing!

Mazy was as kind and professional as always

Karen was great!

Anya is wonderful!

Mazy is very professional and helpful I recently transitioned and consolidated my storage She was helpful in each step

Mazy is absolutely amazing

Friendly and helpful!

Perfect location, easy access with the app to open the gate. Hours are reasonable and safe. Area is safe, secure, and monitored. Easy to back or pull in a large truck or trailer to load and unload. Customer service is friendly and reliable. You can't beat that online price to book your spot!! Thank you for making this transition easy for us, you guys have been a lifesaver!

Malia was amazing! She helped me choose a storage and the process was fast! If you need a storage space go see her!

Haven't moved in yet but making reservation online was a great experience. Talked to Malea and she answered all my questions and was very friendly and helpful. Great customer service!

Karen was great!!

Karen was great!

Thanks Shadda for helping us get the best rates. Great job

Loretta is the most patient and sweet posonality person I ever seen she go over and beyond her job she is a keeper

Lorreta was great to work with. She went above and beyond.

Shadda was awesome 👍 got me a better rate than I thought Shadda does an excellent job that all Hamilton county she is a valuable employee to public storage so kind honest does a great job

Shadda was helpful and facility was clean. Look forward to storing soon

Shadda is amazing! The friendliness, kindness and willingness to help was incredible. She went above and beyond to accommodate us, even not at her own facility. Absolutely fabulous!!

Shadda the property manager was very helpful and the property was very clean and user friendly!

I would like to appreciate Shadda for helping me when I first needed a storage unit, she was very very helpful and I really enjoyed our conversation,then my app wouldn't let me pay online she helped me with that she is very knowledgeable and an awesome person.P.S. çan you give her a raise because she deserves one.

Shadda was great help with getting a unit and had very good customer service!

Shadda is very awesome She is great to work at this place Yall are very bless to have her

Shadda went above and beyond to make sure I was pleased with service I was needing! Not only was I having the worst day ever but also low on cash and she worked very hard to get me what I needed as well good pricing! Thank you!!

Shadda was great and easy to talk to. Helped with anything we needed!

Shadda was amazing and handled my rental process quick and easy. Great service

Shadda was very helpful and met all my needs

Shadda was very helpful .excellent service!

Shadda was a great help to me. She went out of her way to help me as much as she can. She answered every question with such kindness.

Tracy is 100%

Friendly helpful staff, safe place to keep your things

Tracy she was very helpful I came by yesterday and she was a tremendous help for me and tell me something I didn’t even know that I need to pick up anything even gonna tell me to have my phone it very happy about this but anyway I’m really appreciate her and we have a really good one thank you

Tracey was excellent 👌

Tracy was very excellent!!!!! She treated me with so much kindness and everything went great. Thank you Tracy😘😘😘😘😍 update! I been with Public storage for 4 years now. When I tell u this is the best place to keep your things safe until you get on your feet it is .Miss Tracy is still helping me she hasn't let me down at all she is very helpful and understands your problems. I'm thankful I still have my storage and people like Tracy is there for the support. Thank u Miss Tracy you Rock!😘😘🥰🥰

Tracy great customer service and nice lady

Tracy helped me with the app and was awesome Highly recommend this place

Tracy is very helpful and nice so I came back to rent again.

Rebecca is the best. We love her,she took her Tim and has the best personality she can have. Thanks for your support

Tracy was very helpful and made the process easy.

Tracy was awesome, very polite. She started my day out right!

Tracy is so wonderful and has great customer skills.

Tracy did a great job helping me she didn't have the unit I was looking for but referred me to another location and even set a reservation for me great place and people definitely recommend

Tracy did a wonderful job

Tracey was the best! So kind and helpful. I had a great experience!

The storage unit was great, but the service was exceptional. Tracy was perfect from the day I rented the unit to move out. Thanks Tracy!

Tracy was very helpful. Walked me thru all the paperwork & answered all my questions.

I had a awesome experience at the public storage off Hwy 153 in Hixson . MS. Tracy was very helpful, respectful, kind and she followed protocol amid covid 19 . she made it feel like i was dealing with family . Thank you MS.Tracy for a very humble and wonderful experience I recommend this storage to anybody.. 👍

Great staff and convenience of location! Tracy was an awesome help getting started and anytime we needed anything!

Tracy was a pleasure to work with. Highly recommend this place!

I had some issues getting my reservation done as I'm not electronics savvy went into store and saw Tracy she did an awesome job of getting my issues fixed. I believe if I had been dealing with myself I would have lost my mind, she was calm and reassuring that we would fix it and make me a happy customer and she did. Thank you Tracy

Tracy was helpful and sweet. It was a great experience renting here.

Tracy made it extremely easy to move out. I would definitely rent here again in the future.

Tracy is most blessed helpful friendly person I've met. great help friendly service!!!

Traci is awesome as usual, definitely made me feel welcomed, so much has changed since I have been on the property! I went to Traci because she is someone that I trust with my items on her property

Tracy is very knowledgeable about details of the storage space. She is courteous and kind, it was a pleasure working with her. I recommend this storage business to everyone

Tracy is amazing! She has gone out of her way twice to provide us with the BEST possible service! With our first unit, she actually drove to the facility with us, made sure we could access the gate and unit. When we needed another unit in Hixon, TN she provided amazing service and problem solving skills to us in Florida. Tracy is definitely my go-to person and has made this move much, much easier!

Oh Tracy was a great help to me and did everything she could to get me into a storage and I'm grateful thank you as a customer

Tracy is great!! Always so helpful!!

Tracy is fabulous! Helpful, friendly, and kind. She’s the best.

Tracy was absolutely wonderful and helpful. We need more like her!

Tracy was very friendly and informative. I couldn't have asked for a better person..

Tracy was very helpful & polite, made my renting experience seamless.

There pricing is ridiculous! I have 2 storage units, but only one with public storage in Chattanooga, the other is another storage place in Nashville. The place in Nashville charges me $70 a month for a 10 x 20 and the price has never changed in 5 YEARS. I moved some of my things into a small storage 5 X 10 here in Chattanooga. It was $52 a month. Less than 6 months later it went to $62 a month, another 6 months goes by and it is now $72 a month for a tiny storage unit. I moving my items somewhere else, the price just keeps going up, up up, up....I WOULD NEVER RECOMMEND PUBLIC STORAGE TO ANYONE..........EVER. Take your business somewhere else. UPDATED REVIEW 2/18/22. Well jokes on me. I Should have moved. I work and travel a lot. I was unable to move my stuff until until this month. I stayed here way too long. Price went up to a $150 per month for a 5' by 10' spot on nasty concrete. Many items destroyed because the place was infested with rats and mice. Chewed up almost everything. They don't have a pest control that takes care of the exterior of the storage buildings. I understand I should have had renters insurance. However, renter's insurance should be for more a catastrophe such as flooding or fire. Not damages from rodents. There were no edibles of any type in my storage unit. I had a 10 X 10 storage unit that I also cleared out from another place. But they had no additional openings or I would have originally moved my items there. It was $85 a month and I had the place for 7 years and they never increase the rent ever. And no rodents. Avoid Public Storage

Very good service from Tracy. Will come back if I ever need storage.

The manager was extremely helpful when we moved to a bigger unit. Would recommend to anyone in need of storage.

Tracy is excellent!Good service

I had a wonderful experience with Sheri she explained everything perfectly well to me and made sure I had the best pricing she could find highly recommended