Public Storage Self-Storage Units at 1015 Gadd Road, Hixson, TN

Mazy is amazing!

Mazy was as kind and professional as always

Anya is wonderful!

Karen was great!

Mazy is very professional and helpful I recently transitioned and consolidated my storage She was helpful in each step

Mazy is absolutely amazing

Friendly and helpful!

Perfect location, easy access with the app to open the gate. Hours are reasonable and safe. Area is safe, secure, and monitored. Easy to back or pull in a large truck or trailer to load and unload. Customer service is friendly and reliable. You can't beat that online price to book your spot!! Thank you for making this transition easy for us, you guys have been a lifesaver!

Malia was amazing! She helped me choose a storage and the process was fast! If you need a storage space go see her!

Haven't moved in yet but making reservation online was a great experience. Talked to Malea and she answered all my questions and was very friendly and helpful. Great customer service!

Karen was great!!

Karen was great!

Thanks Shadda for helping us get the best rates. Great job

Loretta is the most patient and sweet posonality person I ever seen she go over and beyond her job she is a keeper

Lorreta was great to work with. She went above and beyond.

Shadda was awesome 👍 got me a better rate than I thought Shadda does an excellent job that all Hamilton county she is a valuable employee to public storage so kind honest does a great job

Shadda was helpful and facility was clean. Look forward to storing soon

Shadda is amazing! The friendliness, kindness and willingness to help was incredible. She went above and beyond to accommodate us, even not at her own facility. Absolutely fabulous!!

Shadda the property manager was very helpful and the property was very clean and user friendly!

I would like to appreciate Shadda for helping me when I first needed a storage unit, she was very very helpful and I really enjoyed our conversation,then my app wouldn't let me pay online she helped me with that she is very knowledgeable and an awesome person.P.S. çan you give her a raise because she deserves one.

Shadda was great help with getting a unit and had very good customer service!

Shadda is very awesome She is great to work at this place Yall are very bless to have her

Shadda went above and beyond to make sure I was pleased with service I was needing! Not only was I having the worst day ever but also low on cash and she worked very hard to get me what I needed as well good pricing! Thank you!!

Shadda was great and easy to talk to. Helped with anything we needed!

Shadda was amazing and handled my rental process quick and easy. Great service

Shadda was very helpful and met all my needs

Shadda was very helpful .excellent service!

Shadda was a great help to me. She went out of her way to help me as much as she can. She answered every question with such kindness.

Tracy is 100%

Friendly helpful staff, safe place to keep your things

Tracey was excellent 👌

Tracy she was very helpful I came by yesterday and she was a tremendous help for me and tell me something I didn’t even know that I need to pick up anything even gonna tell me to have my phone it very happy about this but anyway I’m really appreciate her and we have a really good one thank you

Tracy was very excellent!!!!! She treated me with so much kindness and everything went great. Thank you Tracy😘😘😘😘😍 update! I been with Public storage for 4 years now. When I tell u this is the best place to keep your things safe until you get on your feet it is .Miss Tracy is still helping me she hasn't let me down at all she is very helpful and understands your problems. I'm thankful I still have my storage and people like Tracy is there for the support. Thank u Miss Tracy you Rock!😘😘🥰🥰

Tracy is very helpful and nice so I came back to rent again.

Tracy helped me with the app and was awesome Highly recommend this place

Tracy great customer service and nice lady

Rebecca is the best. We love her,she took her Tim and has the best personality she can have. Thanks for your support

Tracy was awesome, very polite. She started my day out right!

Tracy was very helpful and made the process easy.

Tracy is so wonderful and has great customer skills.

Tracy did a great job helping me she didn't have the unit I was looking for but referred me to another location and even set a reservation for me great place and people definitely recommend

Tracy did a wonderful job

Tracey was the best! So kind and helpful. I had a great experience!

The storage unit was great, but the service was exceptional. Tracy was perfect from the day I rented the unit to move out. Thanks Tracy!

Tracy was very helpful. Walked me thru all the paperwork & answered all my questions.

I had a awesome experience at the public storage off Hwy 153 in Hixson . MS. Tracy was very helpful, respectful, kind and she followed protocol amid covid 19 . she made it feel like i was dealing with family . Thank you MS.Tracy for a very humble and wonderful experience I recommend this storage to anybody.. 👍

Great staff and convenience of location! Tracy was an awesome help getting started and anytime we needed anything!

Tracy was a pleasure to work with. Highly recommend this place!

I had some issues getting my reservation done as I'm not electronics savvy went into store and saw Tracy she did an awesome job of getting my issues fixed. I believe if I had been dealing with myself I would have lost my mind, she was calm and reassuring that we would fix it and make me a happy customer and she did. Thank you Tracy

Tracy was helpful and sweet. It was a great experience renting here.

Tracy made it extremely easy to move out. I would definitely rent here again in the future.

Tracy is most blessed helpful friendly person I've met. great help friendly service!!!

Traci is awesome as usual, definitely made me feel welcomed, so much has changed since I have been on the property! I went to Traci because she is someone that I trust with my items on her property

Tracy is very knowledgeable about details of the storage space. She is courteous and kind, it was a pleasure working with her. I recommend this storage business to everyone

Oh Tracy was a great help to me and did everything she could to get me into a storage and I'm grateful thank you as a customer

Tracy is amazing! She has gone out of her way twice to provide us with the BEST possible service! With our first unit, she actually drove to the facility with us, made sure we could access the gate and unit. When we needed another unit in Hixon, TN she provided amazing service and problem solving skills to us in Florida. Tracy is definitely my go-to person and has made this move much, much easier!

Tracy is great!! Always so helpful!!

Tracy is fabulous! Helpful, friendly, and kind. She’s the best.

Tracy was absolutely wonderful and helpful. We need more like her!

Tracy was very friendly and informative. I couldn't have asked for a better person..

Tracy was very helpful & polite, made my renting experience seamless.

There pricing is ridiculous! I have 2 storage units, but only one with public storage in Chattanooga, the other is another storage place in Nashville. The place in Nashville charges me $70 a month for a 10 x 20 and the price has never changed in 5 YEARS. I moved some of my things into a small storage 5 X 10 here in Chattanooga. It was $52 a month. Less than 6 months later it went to $62 a month, another 6 months goes by and it is now $72 a month for a tiny storage unit. I moving my items somewhere else, the price just keeps going up, up up, up....I WOULD NEVER RECOMMEND PUBLIC STORAGE TO ANYONE..........EVER. Take your business somewhere else. UPDATED REVIEW 2/18/22. Well jokes on me. I Should have moved. I work and travel a lot. I was unable to move my stuff until until this month. I stayed here way too long. Price went up to a $150 per month for a 5' by 10' spot on nasty concrete. Many items destroyed because the place was infested with rats and mice. Chewed up almost everything. They don't have a pest control that takes care of the exterior of the storage buildings. I understand I should have had renters insurance. However, renter's insurance should be for more a catastrophe such as flooding or fire. Not damages from rodents. There were no edibles of any type in my storage unit. I had a 10 X 10 storage unit that I also cleared out from another place. But they had no additional openings or I would have originally moved my items there. It was $85 a month and I had the place for 7 years and they never increase the rent ever. And no rodents. Avoid Public Storage

Very good service from Tracy. Will come back if I ever need storage.

The manager was extremely helpful when we moved to a bigger unit. Would recommend to anyone in need of storage.

Tracy is excellent!Good service

I had a wonderful experience with Sheri she explained everything perfectly well to me and made sure I had the best pricing she could find highly recommended

Tracy was so Wonderful. Not only she great in taking care of my Unit, She helped me learn more about my Computer Phone!

Miss Tracy has been so wonderful and so helpful a day off or at least please buy her lunch I thank you very much for people like her and there needs to be more at public storage like Tracy thank you

Tracy was good everything great

Helpful staff, clean unit, easy access.

Tracy is the greatest! She goes well beyond her normal work duties and performs miracles! Just an angel!

Clean, Dry and Safe! Tracy was wonderful and explained all the details well at the beginning and the app to access the gate is super convenient!! We rented a 10’x20’ unit and it held SO MUCH STUFF!!

Tracy did an excellent job. She was very patient and kind

Tracy was so helpful and sweet. She Made our rental easy. Thank you

Great people

Miss Tracy is awesome

Excellent service from Tracy

Awesome service from Tracy

Tracy was really nice

Tracy, was very professional & gave me good information about the storage space I was interested in renting.

Tracey was awesome and extremely helpful!!!

Tracey was extremely helpful

Great service at a great price and Tracy was very helpful and went above and beyond in assiting us with our rrntsl

Tracy was very helpful, courteous, knowledgeable and efficient. She answered all of our questions and we were set up in no time. Update: I went back a second time because Tracy was so awesome!

Tracy was very helpful

Tracy was a blessing in these times our family is having.

Tracy was very good and helped me a lot. She was wonderful! Alice

Tracy has provided me with the best service. I definitely recommend her. She’s very sweet an understanding thank you for your service.

Tracy's is a very helpful person ,Very understanding, Thank you for all your help!

Tracy was very helpful she explained everything and helped me throughout the entire process. Her pleasant personality was very much appreciated..

Tracy is always sweet and smiling. She is kind and professional. The property is clean.

Very clean place. Tracy is so sweet to work with.

Tracy is wonderful

Tracey is the most nicest person.the best customer service an always help in every way she can

Tracy was extremely professional and amazing to work with. If anyone would like to get through an amazing experience please go to Public Storage and ask for Tracy.

Had a very good experience with Tracy.

Very nice customer service

Tracy was great to work with! The property was neat and clean. Added at least a year later. This is as good an experience as could possibly be. Tracy makes every visit fun!

Great service

It’s always good to know there’s a place to put your stuff. Tracy is always there when things get crazy and it looks like everything You own is going out on the curb. Thank You Public Storage for giving so many people a place for a softer crash landing. You should give Tracy a $$$ raise and put her up on a platform with all these other awesomely awesome women who fight like hell to make sure we all have a tin roof above and a place to cry happy tears knowing our precious heirlooms are safe and dry. :)

Nice friendly service

Easy checkin but there was pressure to buy their $20 lock. I hated that part, but Sheri (subbing for Tracy) was very friendly

Tracy and Sheri were very helpful in getting us set up with our unit.

Tracey is a wonderful.person she's always cheerful make you feel welcome tryst to help anyway she can I love her as a person. You have a star as an employee. Tracey keep up the good work love you cassandra.

Great service!

Love Tracy. She is always nice and helpful

Nice storage units

Amazing staff! Tracy was the best! I will definitely return to this location if I ever need storage in the future:)

Company reputation is excellent ...and lady tracy is beautiful smiling and professional thanks public storage

Tracy was out today but Sheri was more than happy to help me with chosing a storage unit. Thanks guys for making this move as easy as possible. Great company,great people.

Karen was awesome!

Michelle was AWESOME!!! She was not only upfront but a joy to work with. She bent over backwards to meet our specific needs in no time at al! WE R VERY GRATEFUL!!! Most recently I was there having a horrible day, I made my way to the office.Tracy, the manager was there greeting me with a smile. My lock broke and I had moisture build up in my unit on top of it! She not only calmed me down, but got me a new lock and an added moisture guard so my belongings would stay safe. I truly appreciate her patience and making my day great as a result!!!

Overall I had no problems at this storage area. Ms Tracy was very nice and helpful. This company should consider her to be an asset 😜

The ladies (Sheri and Traci) are very sweet and well mannered. And they keep a very clean establishment.

If I could give it 10 stars I definitely would. TRACY is a complete joy. She is very helpful and all smiles every time I come to make a payment. I’ve had the best experience with this location. Even in this pandemic (COVID 19) she still remains very professional. The store is always clean, neat and organized. Keep up the great work!!!

My wife and I are moving to Chattanooga from out of state. I called and talked to someone a week ago about renting a unit. They had one available in the size we needed and asked if we wanted to put it on hold for two weeks- which we did. When I arrived to finish the process, I was informed that they had rented the unit to someone else and that they don't continue to hold units if someone walks in to rent one. It would be best in the future not to offer to hold a unit if this is your policy. There's no point in saying the unit is on hold if it can be rented to someone else. This information should be provided to potential renters up front and this situation was not handled professionally by Public Storage.

Fantastic! The lady I met with is great! The unit that I wanted did not fit my bike unfortunately, but the pubic storage on hwy 153 was perfect, but not convenient to my home. Other than that, fantastic experience! ##WOMENROCK

Caleb was awesome. Great knowledge of property and was very helpful.

Tracy was very efficient and courteous with information & rates!!! As well as practicing social DISTANCING during this pandemic!!! I really enjoyed talking with her & it didn't take long at to complete the process!!! Thanks alot Tracy 👍👏👏💯💯

Tracy was outstanding kinda and was very helpful I would send every one to her

Be late Tracy is always smiling and nice!

I rented a unit from this location today, and Tracy was very helpful and professional. She helped me figure out what size unit I needed and gave me some tips to keep my belongings in good condition while being stored.

This stores place is so much better than when I was at before the manager girl behind the counter name Tracie is so pleasant and keeps the place nice and tidy thanks

great only thing could be better is if the lock you got to purchase from them was cheaper and the insurance you have to get which i dont understand but lady at the front desk tracy is real nice and great

Tracy was very friendly and helpful

Good establishment

Very helpful and courtesy.

Tracey is the best...very helpful with moving and storage options. I would recommend this place to anyone looking for storage.

Tracy was so sweet and genuinely invested in making sure my belongings were protected and well cared for. She explained everything in detail and made me feel comfortable and glad that I chose Public Storage!

Needs some serious upkeep. Also if you have a large truck and trailer you might have issues with the right quarters and U shape design.

It was great

Marlan was very helpfu l, and knowledgeable. Thnk you

Great place to have for storage. Very friendly service from Marlana and great rates!

Sheri is excellent. Loved the facility. Tracy was super nice every time I was by.

Tracy was very helpful!

Tracy is great she helped us with all the rental info and made it so easy really quick process.

Tracy was a big help! Great service!

Tracy made the whole experience good answered all my questions and made the where to rent a storage space decision easy I would rent a space from her again and again

Hello Tracy at the property number 27915 is always very helpful oh I pay my storage which I have a vehicle Stewart at one of the other side she's always very very helpful about anything any questions I have or anything I had recommend anybody coming over to this location that she's that my name is Sharon's arconic thank you now. Published

This certain location has AMAZING MNGMT AND SHE has been nothing but awesomeness!!!$ They have went to many lengths to help us during not so sunshiny times!!!! Kudos to you on Gadd!

Tracy was great!!!! Polite, funny, energetic, informative, explained things clearly. Everything was clean and orderly. Highly recommend this faciltiy

Thank you Tracy for amazing customer service. God bless you

Tracy was very friendly, helpful and knowledgeable... She made a very stressful day so much. Highly recommend

Very fast

Tracy is very nice, she went far and beyond to get done what I need and has great southern hospitality.

Tracy rocks!

Tracy is very knowledgeable and helpful. She always has a smile and remembers who you are.

Looks nice.. Applied for a job there

Very good customer service. Tracy was wonderful in showing me the property and answering all my questions. Looking forward to being one of your customers

Tracy very nice ....

Sheri was great! Very helpful and great customer service

Tracy was very awesome!!! She was very helpful and very nice... I definitely will be back...

I been customer for over 5 years and never had a complaint. Tracy, since I meet her, always has good attitude and willing to help. I like her.

Tracy works very well with people.

These folks just raised the bar for customer service! Tracy was awesome, explaining everything and walking us through the process. If you have to find, as George Carlin once said, "A place for your stuff," call Tracy first!

Tracy was very professional, courteous and easy to work with.

Tracy stayed over for me and saved me from losing all my stuff she was fantastic

Tracy was awesome to work with. She listened to my needs and helped me find the perfect size unit. Public storage is lucky to have her as an employee. Thanks Tracy!!

Good storage facility.

I went in to get a storage unit and had been told I needed a larger unit. When I arrived Tracy greeted very friendly and professionally! As we talked she told me I could probably use a smaller building, so we went and looked and sure enough I could! So not only was Tracy friendly and professional, but she also saved me money!! She also told me everything I would need to save my mattress, beings it is not going to be in a climate controlled unit, thank goodness she went over that with me, I really did appreciate that!! So, thank you Tracy for your kindness and professionalism!!

Tracy is very helpful and always smiling when I go to my storage. Highly recommend this place

Tracy was an awesome person and very helpful!

Tracy was super informative and friendly!

Everyone is helpful and knowledgeable.

Good storage and personal tracy

Tracy was a delight to do business with! Great job

Thats so good people they really treetme good thenks Im recomend Tracy

Tracy on point

Tracy , was absolutely amazing, I came in needing advice on what too rent and she was fast and friendly!

Sherri was Wonderful. Very informative

Its clean

Tracy was so helpful, patient, and kind while she recently helped my mother in law get a storage unit. My mil is old school so is not very tech savvy, but she was patient and helped her. She is the reason we took this unit. She is very professional but yet kind, which in this day and age, goes a long way!!!!

Tracy the property manager has always been extremely helpful and polite. Anytime I might had an issue or question, she always went out of her way to make sure you were taken care of.

GREAT EXPERIENCE AND SERVICE! MS. TRACY GREETED ME WITH A FRIENDLY WELCOME AND OPEN ARMS. VERY POLITE WOMAN 😊

I have been with Public Storage for a very long time now. Tracy is always very helpful and professional in taking my payments. She has many times reminded of payment being due,which has helped me not forget. She is the best!

Tracy was very great and helpful !

April and Tracy thank you very much the very best they could not have been any better outside lady s

This really pretty blonde gal, Tracy with such a beautiful smile , helped me with an issue I was having with my account. She took great care of me and I would recommend pubic storage to any of my friends based on the quality of customer service I received from Tracy. The grounds were also kept ship-shape. Very nice facility !!

April and tracy are the best. They really go the extra mile to get what you need and are so friendly. I'm very happy with everything.

I wanted to pay my storage bill in advance and the attendant Tracy was excellent. I like the customer service.

Tracy was a courteous and very thorough guide through the entire process. I would recommend her store to anyone.

Tracy has been absolutely fantastic she's knowledgeable about the unit size the prices I was very impressed with how she takes care of the property and the safety and I can't I can't say enough about how much I appreciated her help

Tracy was very helpful with making sure I had the right size unit for my items and giving me advice on the packing supplies. Very nice lady, will use again in the future if needed.

Tracy was so nice and helpful!

She is very good to help the people . I like her (Tracy)

clean n good price

I came here to make a payment for someone and Michelle was very nice and helpful

Unit is full of mouse feces, and mildew. Mattresses ruined, clothing stored also ruined. $108 a month and this is what we get. Customer service is a joke.

April and Tracy were amazing, I needed a storage building for a short period of time and both of these ladies from start to finish were very accommodating to my needs.

April and Tracy was really a lot of help great job.

Public Storage provided the service concept for personal surety along with the safety security, my family & I needed, during the oblong & square experiences. I (we) thank you!

Tracy provided excellent customer service and answered all of my questions during the rental process. I know that if I had any questions that she will be there. Her enthusiasm and kindness is enough for me to recommend this company.

Tracy made my visit easy. She was very nice and knowledgeable.

Tracy is always so helpful and cheerful! The best property manager I've ever met at a storage place. The units are clean and dry on a safe, clean lot. Great location too!

Hello, I just wanted to say what a real treasure of an employee April and Tracyis!! She worked with me and in my busy schedules I left my wallet behind but I will return on Tuesday or Wednesday of next week because I desperately need the storage space. As a result of April I will NOT go to another storage facility . She is AWESOME!!!

Tracy was very helpful in making sure we had the right size storage space. We are returning customer to this location.

April and Tracey are some fantastic people. So i recommend if you need a storage building i recommend them

Tracy helped me get the storage space I needed. She has professional customer service skills.

Great customer service! Thank you tracy

Awesome and friendly Tracy was sooo helpful and sweet!!!

Tracy, the property manager goes above and beyond to make sure your storage needs are met. During a recent move, I eventually wound up renting 4 large units. Tracy stayed after hours on one occasion to make sure I had another unit, keeping me from paying the con artists that were moving me, from holding my possessions “hostage” in their truck. She keeps the facility picked up and clean. She had a golf cart that she used to show people their units before they rented them, and pick up random trash left by renters, but unfortunately during a recent”personal leave of absence”, Public Storage management decided that her location was not”big enough” to require a golf cart. This was a bad decision, as I could see the decline of the property in her absence, and subsequent return without a “work vehicle”. They raised their rates during my use of their facility, which I was not happy or comfortable with. All in all, Tracy is a huge asset to a company that really doesn’t care about its employees. The facility is relatively secure, but the people who filled in during Tracy’s leave of absence let the place become a mess. I may or may not use this facility again, it would really depend on who is running it, and how clean it is.

Tracy was wonderful and extremely helpful! Glad to know my belongings are safe and secure!

Came in to rent a couple units a few days ago spoke with April and Kimberly and they were super friendly and we’re very outgoing. Highly recommend to anyone to come here. Great at explaining the different options they have and helping get everything set up.

Kimberly was an amazing help today. I came in to get some boxes because we are moving and she was right there with a ready smile and wonderful attitude.

I have rented here twice. Tracy is extremely helpful and friendly. My belongings are kept safely and in excellent condition. It is easily accessible. Thanks Tracy!

Such great service! Tracy was so helpful!!!

Tracy assisted me with all my needs. This is my first time using a storage facility so I was a little nervous. Tracy was very professional and courteous in answering all my questions and getting the best unit to suit my needs. Excellent customer service Tracy! I'm glad I selected Public Storage.

Moving day is always stressful. Tracy was wonderful, patient, gave lots of information without overwhelming. Very helpful!

Staff is easy to deal with and rent is cheap for the area. Tracy is awesome!

Attendant named Tracy was very helpful

Great customer service

Tracy was absolutely wonderful to us! We will use her location again if needed A+

Great service with Tracy

Tracy always make surw its a pleasant situation when visiting my storage..

Tracy was super nice and very thorough in helping us acquire the proper unit for our needs.Thanks Tracy...Great job!!

Wonderful company and awesome employees. Sheri and Tracey are AMAZING!!

Great place and good people

Tracy was so nice to me an very helpful. Very nice lady. Thank you ms. Tracy!!

Tracy was amazing and so helpful, ive had friends use this location and noe i use them too. Super friendly

Been taking a friend to pay her bill

Tracey was wonderful she helped me with everything I need she is so nice and funny

Stopped by the office today to get some info about a storage space.. Tracy was great in answering all my questions and put my mind at ease. Even offered several items that would protect my things..very professional throughout the whole process. Cant thank her enough!!

Tracy was an excellent member of Public Storage. Very polite and helpful.

Tracy was a perfect person to work with from the time we rented our storage building until we closed it down. We had it for 1.5 years.

Tracy was very friendly, informative, and professional.

I came by the Public Storage today to get some Information about the different storage units. I just want to say that Charlie exceeded my expectations. He was very polite and anwsered all of my questions.

Tracy was amazing and helped with every need i had. I recommend her!

i love this public storage WON'T use any other storage facility tracy is VERY SWEET compassionate and professional about her job and customer highly recommend using the storage facility. Here to meet MsTracy

This place is great! !

Tracy was very helpful in a timely manner I appreciated her help

Tracy was very helpful and friendly. We received great service. Would highly recommend this site.

Kyle was awesome!!!!

Tracy was awesome and helped us get everything set up smoothly. 5***** service!

Tracy was and is excellent. I would recommend anyone renting from this location.

April was very nice an knows her jobs. An was very friendly the kind of person u want to deal with

Tracy and Retta were very helpful in helping us determine our needs. They were both very sweet.

Tracy was excellent and the space was great. I am moving in this weekend and Tracy made the transition much easier. Reserving online saved me about $20/month, and saving money is always 5 stars. Looking forward to working with her and using a great space!

Traci was so sweet, understanding, helpful & fast. She even listened to my moving problems & helped calm my stress! She's awesome & I would certainly recommend this storage unit facility because of her!

Not sure why you would waste your time coming here.Tracy is so rude and unprofessional.If you're looking to actually get good customer service,just make sure she's not working that day.

Tracy was very helpful when I and my 2 little 4 yr old girls came in to rent a unit. Our interaction was professional and pleasant and I would recommend others to use her.

Great customer service! The manager Tracy was always friendly and helpful. Renting the unit was a breeze and when it came time to move out the process was quick and hassle free. Would recommend this location.

Tracy very friendly and informative. Thank you

Great location and Tracy the manager there is super nice

I'm not even sure how to describe what Stacy at public storage..(store #27915 Gadd Rd, Hixson,Tn) done for me.... Stacy is an exceptionally good worker, with excellent public relations skills... She is a wonderful person to work with, great personality and demeanour.. I highly recommend public storage to anyone in that area, especially if ur able to have the pleasure in working with Stacy, herself... mark and myself thank you so much for everything.. have a blessed day...

Quick service and easy to access.

The manager Tracy is the best. She offerd me all the extras with my rentals but was in no way pushy. This is the type of customer service retail employees need to thrive for.

Ms Tracy was delightful and so cheerful and helpful, She showed me the units available and helped me feel safe and secure in the knowledge that my belongings would be safe. I would highly recommend storing there. The place was clean and well looked after.

Ms. Tracy has wonderful customer service skills and helped me and my sister get signed up quickly and hassle free. If you need a storage unit this is the public storage to go to for sure.

Convenient location. The property manager, Tracy, made it easy and quick to complete the process. She was very helpful and happy to answer any questions.

DO NOT DO BUSINESS WITH THIS STORAGE FACILITY! We made an appointment to rent a unit and no one was there when we arrived! We called all the numbers available to us and were always directed to a voicemail that clearly no one listened to! We ended up having to find a different storage unit the same day which messed up our whole day! I am livid and will never be doing business here ever again!!

I really like how clean and nice this place is. Tracy is so great...I had a gazillion questions and I appreciated her patience with me. My unit was clean and I recommend this location.

This public storage is very well put together. I never felt unsafe there and the people who work there are always so nice. Tracy is so nice and waves at me with a smile when i punch in. She is understanding and helpful. I got mildew in my unit and the insurance company they use were very helpful and understanding. overall it is a nice facility

Came by and had great service! Will be back

Very friendly super nice made my move back home better

My experience renting my 1st storage unit from Tracy B was very helpful and courteous despite the fact that the A/C wasn't working for the past few days and she was being a trooper about it and doing her job very well. It was HOT, but she kept her cool. I would recommend renting here to any of my friends.

I do NOT recommend this place. Before my 5th month was up my rates went up $20....they were rude when I called and asked about it. I paid $144/month for a climate controlled unit and my previously DRY stuff was ruined by mildew. Not everything was ruined but the stuff that wasn't smells funny now. The unit was always HOT when I went to get stuff out of it and when I asked about it I was told that they keep it set at 81 degrees for the air. The location is great and the previous manager, Lisa, was awesome. I have not met the new manager so I have no clue about her (I'm assuming it was her that was rude about my rate hike though).

I have been a client with public storage for 5 years now, and I have never been late on a payment. I had a little difficulty this month, and I incurred a late fee. Well, I didn't get the help with customer service that I would have liked, but thanks to Tracy at the Gadd Road location, my problems were solved. Tracy intervened on my behalf, and convinced the DM NOT to cut my lock!!! That is huge for me b/c I'm in another state, and I would have been mortified if that had happened to me, especially when I'd called several times to try and resolve the situation. It pays to have someone take the time to pay attention to detail. Tracy took the time to review my account, and she saw that I'd been a good customer. So, when the DM was there cutting locks, she was able to say, "please don't cut this lady's lock b/c she is a good customer and she has been trying to make good on her payment!" Not only was Tracy very professional, courteous, helpful and persistent, all on my behalf, but I could also tell that she genuinely cared about me as a person. She treated me like a human being, and not just another annoying customer. Thank you so much Tracy!!! You are a gem!

Tracy was extremely helpful when setting up our storage unit. So 5 stars on customer service. The units are average. It was a little difficult to maneuver our things into the climate controlled unit due to the smaller door openings. Location is ideal for us and pricing was better than other places we compared.

Rates were good, property is clean and secure and Tracy was a big help getting us moved in quickly.

Everything

Very helpful and honest. Thankful to have found this place!

I would recommend this facility overall. New manager Tracy is very friendly and helpful and watches the property/bins carefully. Cost is reasonable for the bin space and location. Access hours would fit the schedule of most people. Normally, I would have given this property four stars (i.e., "Liked it"); however, customer service is the foundation of any business, and as mentioned, Tracy-in my three brief interactions with her--has been an excellent representative of the company...thus my five-star rating.

I was going through a tough time moving all my belongings and Lisa, the property manager, did a really great job of making the experience a lot less stressful and helped me work through the process swiftly and smoothly.

The manager Lisa is very helpful and knew how to help me and knew exactly what size was needed and offered several box sizes for some things I might store at a later time...thanks Lisa again for the help..

Tracy is great...

great experience with this location will recommend if you need storage.

I would recommend this storage facility but only because of Lisa the manager! She was very attentive and helpful in trying to get us in the right unit for our needs!! On the other hand if the district manager Doug was at the desk public storage would have less customer. He needs to take a workshop on dealing w the public he cut my lock when I was a couple weeks late! He put my unit on a list and didn't even bother making a phone call! Had he bothered w a call he would have realized I spoke w customer service last week and made arrangements!

I would like to give a big thank you to the lady @ Public Storage on Gadd Rd Hixson TN. Lisa Dowlen was the kindest person and very detailed about the options your company provides. Thank You

Lisa is a hoot and really makes an effort to make sure your taken care of. location is convient too.

The staff at the Public Storage location 27915 (1015 Gadd Rd, Hixson, TN) have always treated me with courtesy and professionalism. I am a returning customer and appreciate their courtesy and professional approach in doing business. Thanks to property manager Lisa for the informative assistance in my transferring to a larger unit. I also appreciate the cleanliness of the all the units I’ve rented.

Staff was friendly and effective!

Lisa at 1015 Gadd Road

I made my reservation throught the 1-800 number and didn't exactly get the correct size storage. Lisa was helpful in setting me up with the correct size as well as very knowledgeable about the company etc. Also on a different occasion I was running late getting to the office before closing and again Lisa ( being very helpful) hung around a few more minutes for me to arrive and take care of business. She is a great asset to your company! Thanks!

Lisa is the best. she is super helpful and very caring. the storage units are clean.

Tracy is wonderful. I had lost my keys to my storage unit and needed immediate assistance getting my lock removed. She was able to speak to her DM and he met me thirty minutes later to remove my lock, luckily he was in the area this week. They were both very helpful and turned my mistake into a great experience. I will definitely use this storage facility again.

If you ever find yourself in need of extra temporary storage space - Public Storage on Gadd Road in Hixson TN, is a great location to use. The staff is very friendly and helpful. The property is clean and well maintained. I had a great experience with this location. Should I ever need to rend another unit, I will use them again.

Lisa very helpful at her property when I cant make I Hwy 153 and she fax my paperwork to melody. THANK YOU PENNY.

Lisa at Gadd rd is very helpful and helped us with renting a storage space. She inquired about what we were storing and showed us a space that fit exactly with all we had....thanks Lisa for being so nice...

The staff is very helpful. .especially Tracy.

Nothing short of awesome! I have rented here 2 separate occasions; and, both times my experiences were fantastic. This last period of rental I had 2 spaces and Tracy was my saving grace on move out day! The entire staff throughout my combined 13 years of business at this location has been wonderful. I'll always cherish Lou; but, Tracy, Lisa, and Adrian have been so helpful and willing to go the extra mile to work with you to keep you happy. A huge thank you to Tracy for all her help on 6/28/14! You saved my sanity and I can not thank you enough!!

I recently moved from Atlanta, GA to Chattanooga, TN. I was told about public storage on Gadd Rd, I visited the area and was surprised at how clean the grounds were and how well maintained the area was. I was greeted with a smile and a friendly person named Lisa who in returned helped me to get the correct storage area and helped me with all the paperwork associated with renting the storage area. I will definitely use this storage again.

Lisa was very helpful and friendly. Her store was very clean also and I like the security features!!

I would like to say the property at Gadd Rd is very clean and Thanks to Lisa who very helpful when I had came by to check prices out..she was very helpful in directing me to the public storage on 153 which actually had the size I was looking for .Thank you Lisa for your help in making my move to Chattanooga so much easier

Lisa was most helpful with checking me in, showing the various available types of units and processing me promptly and courteous. I would definitely recommend this facility.

Lisa was a big help today. I will definitely be back. Great, great, great!!!!!

I've been a Public Storage customer at this location in Hixson, TN for several years. The lady named Lisa is very polite and the services that she renders are prompt and professional. I really appreciate the courtesy calls that she makes to me & others because she tries to keep us on track before extra charges have to be applied! Thnx

Hi , my name is Melody. My review is about Lisa at 1015 Gadd Rd in Hixson , TN She is very professional and courteous. I'm glad that she is a manager at this location near me. Thanks!

Considering a move soon. Stopped by the Gadd Road location for questions and info.Lady on duty(Lisa) was very polite,efficient and professional.

Lisa was very helpful, courteous, professional and very polite. She called right away after I registered for a unit online. I was able put my things in storage quickly.

The service was great very helpful. Lisa was the manager I was very impressed with her helpful knowledge and I will be back.

Lisa was Great and very helpful, she showed me around the property and everything was so clean, I will be renting from her again. She showed me units that were in my price range. thank you Lisa

What I think about public storage is that it is a amazing place to store my things and the manager Lisa is very friendly and sweet if there was a reward for best manager ever it should be hers.plus my dad's in the selling business and he always needs to store a bunch of things 98% of the time he will come straight to public storage all I can say is TWO THUMBS UP for Public Storage

I want to thank Lisa and Melody for their kind service and always willing to "Help" attitude". They make me feel appreciated as a customer and they make my visit awesome from the time I walk in to the completion of my business. If you need any assistance or help, these two ladies will provide you #1 customer service. This is why I am glad to be a customer of Public Storage!

The Staff is very friendly and Helpful in many ways. The location is convenient to all of my needs as I am in and out of the facility. Thanks so much Lisa...I enjoy having the new D M. He is friendly and very Professional! Go Justin!! N Public Storage