Public Storage Self-Storage Units at 5301 Hixson Pike, Hixson, TN

Mr. Hartman was very pleased with your services!Thanks Keith for all your help! Highly recommend.

This is the one of the best storage’s I’ve ever used, customer serviceis on TOP! Manager Keih is very kind and doing his job very professionally. Highly recommended!!!

Everyone I have dealt with at this facility has been extremely supportive and professional. The manager and Keith assisted me in a timely manner when checking in and out of my storage unit. Excellent customer service!

Thank you Danny for your excellent service!

Danny is the best!! Highly recommend.

Keith was amazing during my move in process! I booked online, and he had everything ready when I arrived for a fast check in and drop off. He was extremely friendly, and updated some information on my profile which I appreciated. Thank you Keith!

Danny is great to work with. A definite asset to Public Storage.

Danny is the best. Everything is clean.

Karen was great

Danny made the while process of moving in smooth and easy. Answered all my questions.

Excellent service!!! Great facility! Loretta was so helpful and great to work with. Highly recommend this storage facility and their staff !!!!

Keith show me around & I was very satisfied! He is the best guy up here & is very amazing! Thanks Keith!

Danny is always so nice and helpful! Best experience I've had at a storage facility, I highly recommend this location. 10/10

Thanks to Danny for the great service!

Danny was professional, knowledgeable, and very friendly. The unit is very clean and well maintained. It was very easy to rent the unit, as Danny explained every step. The property is very clean and maintained. I would definitely recommend this storage facility to everyone. On 5/2/2023 I upgraded my unit to a larger unit and Keith took great care of my needs in this upgrade. Keith was very friendly, helpful and professional. I recommend this Public Storage facility to everyone!!

Very knowledgeable. Helped me find exactly what I was looking for

Danny was super helpful and gave the BEST customer service. The property was clean and well-kept. Would recommend to a friend.

Mr Keith at the Hixson Pike was a tremendous help for me!! And a lifelong Scout doing his good deed!! Thank you so much Sir!!!

Danny is super friendly and always looking to help you out as a customer. His communication is clear and his friendly manner makes ya want to invite him for Sunday dinner. Always expect a handshake and a smile. He helped me get fair storage rates and continues to be a friendly face during a turbulent time for me. If you need to rent storage space, this is the place to do it. The facilities are clean and I feel my possessions are safe here. Every time I’ve been here I’ve seen an employee doing rounds. Security cameras are a plus. Wish they would bring back vehicle storage though. Minus that, 10/10!

I have been utilizing the Public Storage facility at 5301 Hixson Pike for many years and have been impressed with their willingness to help me with my storage needs. I have been especially pleased with their friendliness and hospitality.

Great place

Great service. Very happy with the facility and the manager with Danny. Would recommend without hesitation.

Great location and excellent ONGOING service Beth Thank you

Great storage experience!

Danny is always super helpful!

Danny was so helpful with all our questions about our storage unit! He is very well trained to help customers have the best renting experience possible!

Addressed things quickly

called in to get prices and was left on hold for 7 minutes before I hung up and will be taking my business else where

I had an item that needed attention. Tracy to the rescue! Solved the problem and was kind, gracious and wonderfully helpful as always. She’s the best !

Danny was a great help! Will recommend this place to anyone.

Thank you to Whitney for taking the time to show my mother and myself 3 different storage buildings to help find the one that would best fit our needs

Was very nice and handled all information needed also was very knowledgeable of the storage. I really appreciate her.

Very clean organized and secure

Excellent staff clean safe area. Highly recommended

Great, clean, location with good people! Thank you to Stacey and Karen! Found myself in a tight position with money after being laid off from job. I stopped in to discuss options and they were more than fair. I would definitely do business with Public Storage again in the future!

Sara was very helpful from the moment I arrived. I appreciate her thorough answers to all my questions. I will definitely do my business here!

Always a good experience here. Sara is very knowledgeable and has a great customer service personality. Would definitely recommend her for all your storage needs.

Sara always does an amazing job with whatever my needs are. Excellent customer service

good storage facility and staff

Customer service is 112% (Hixson Pike/Longview location) I'm am so impressed with the women who diligently keep it so neat and quiet round the clock and calendar.. Truly refreshing and at times humbling how kind Miss #Sherry and Miss #Sara are. They always go above and beyond if you ask for assistance of any kind making me a loyal customer for life!

Called to inquire about various sized units. Spoke with Sara, and explained my needs. Sara was professional, knowledgeable, and extremely courteous as she answered all of my questions and helped me make a decision.

Sara is absolutely amazing. So professional and extremely helpful as I caught my self needing storage ASAP. She's a lifesaver. The property is very clean. Won't go anywhere else!! Thank you Sara for a great experience.

Sara is the best, very knowledgeable and what a great smile!!

Tracy provides excellent service

Sara at the Hixson Pike location went above and beyond what a manager should have done. She has always been very understanding and helpful in so many ways. Sara is amazing at her job. Thank you for everything the past year I have had my storage unit at this location. Renee Raines

Good people A year later and still 5 stars

I’m really happy do do business with public storage Sheri was so helpful and nice😀👍🏽

The on site manager is alway helpful and friendly. It’s because of how I was treated by the manger I decided to stayed after my rental fee was greatly increased.

Clean, Secure Self Storage. Staff is always friendly and Helpful.

Store manager, Sara, was courteous, knowledgeable and helpful.

Sara answered all my questions and let me see the space. This was a great help to figure out how much I still need to get rid of by next month when I move! The place is very clean as well.

Sara was so helpful and sweet. I appreciated the time snd care she took with me.

The place is spotless and the staff is courteous and professional. Sara answered all my questions and was quite friendly.

I have only great things to say. The grounds are well-kept and clean. Sara is always very courteous and helpful! It is nice to be welcomed with such a sincere greeting. 👍

I showed up at nearly closing time to look for a storage locker for myself. Sara was extremely polite and very helpful. I highly recommend this property just for the excellent customer service. It was also nice and tidy. Thank you!

Lovely assistance from Sara with all my questions

Service is excellent, however, I wont be needing it and already moving again

Sheri was very helpful and accommodating to my needs! Would definitely recommend friends and family to rent storage from here

Sarah is the best she deserves more then 5 stars -jessica ellis

Sara was very helpful and friendly!

Sarah is the epitome of a professional manager and it is fortunate to have someone looking after your belongings with such sincerity, grace and helpfulness. She is what every manager of a property should aspire to be. I read that public storage is the number one self-storage facility in the United States and with members such as Sarah it is easy to see why. Thank you Public Storage for Sarah's great service!

I am currently looking around the Chattanooga area, and I have been calling around to several storage facilities in the area in advance. I wanted to take the time to say that your employee, Sara, was extremely helpful. She answered every question I had (and I’m sure she was sick of me by the end of it)! Thank you again and if I choose to move to this area, you guys will have my business!!

Great storage facility! Very clean, and the staff member, Sara Bell, was very knowledgeable and professional!

Sara is a great employee. She was able to answer all of my questions and get me a unit that worked best for my needs. She didn't interrupt me when I spoke and just listened before she responded. I couldn't recommend her enough! Top notch service!

Sara greeted me happily when I walked in and made me feel welcome. She was able to answer all of my questions and helped me set up what I needed. Would definitely recommend having her help you if you need some extra storage!

Karen was very helpful today. Love the convenience of the climate control. Thanks again.

Very quick and easy.

Sara was very helpful and friendly and I would definitely recommend this property

Received top notch service from Karen today. I rented a unit that was too small and she helped me get the right size. She is amazing, thank you for your help!!

This place was great and Karen C was very accommodating. She made sure we knew where our unit was and if we needed anything. I would definitely recommend to others.

Karen C was awesome and so helpful.

Karen is incredibly helpful & friendly!

Can't say enough good things about this location. Our company does business with many different storage companies and this by far is the best. Attention to detail and the willingness to go the extra mile to make things work out right... well, you just don't see much of that these days... but you will here!!!

Karen got us set up so quickly and easily! Thanks a million! Store ;26573

Great customer service from Karen. Great price!

I began renting a storage unit in April and it was burglarized in less than 3 months. My friend’s unit was broken into twice during that same time. My unit was indoors and climate controlled so I thought that was something to be prod of. On 3 occasions during my 3 moths, another vehicle followed me in through the gate without ever entering a code. The only cameras they have are outside montoring the property. No footage was retrieved or offered. The clerk at the desk didn’t offer to come examine the unit or to see whether or not other units had been compromised. She said, “I just wait here for someone to report a problem.” Not exactly pro active. The manager finally called back in 5 days. Public Storage refused to say if theft is a common problem there but the police officer said they get called there frequently: “Yeah, this place is very hot.” No lock is on the door accessing the indoor units. Neither are there cameras inside. The ceilings in there are only covered with thick chicken wire. I spent 4 days working with the police and moving to a different facility. I filed a claim for $500, jumped through all their hoops and they offered to pay me $71.05. They don’t care because they don’t have to pay.

Caleb was super nice and Helpful highly recommend excellent service

Kaleb was wonderful!!!!

Kaleb has always been nice and quick with his work,he always solves my problems when i need his help, he is always happy and outgoing. he is friendly and keeps this place very organized.

Kaleb has been very helpful, I've been here for years and love it.

Kaleb great guys a lot of help

Great facility

Awesome place to store my bigger vehicles. Danelle was very helpful!

Great customer service. The manager himself has always been great & polite. Every time i come to make a payment no matter who's behind the desk they're courteous, polite an have a smile with a great attitude

very good service excellent experience here

I currently have two units with this location. A small one and a large one. The small one is completely full and I was planning on moving it all to the large one. Went to the location today to start this process and when I opened the door to the small unit all of my things were covered in spiders, spider eggs and mouse/rat droppings. I was assured at move in that there were regular extermination visits. If that were true, this shouldn't be an issue. I have attempted to contact someone about this and get the run around at every turn. Nobody can give me any answers or solutions other than "contact insurance".

Danielle was amazing I have never rented public storage before so she was so helpful and kind.

Michelle is awesome!! She was on lunch when I arrived but welcomed me in. She was very knowledgeable! I love her personality. Y’all check her out!! Thanks Michelle.

Michelle is awesome!! She made my move out so easy. She is always so helpful & willing to talk. She listens to all my problems. I’m going to miss her dearly. I will be using PS again. Keep her on the team. She is a jewel. She also had Sara with her today. She was nice as well!!

It's really sad that they keep going up on their storage fees! I'm renting a 20x20 space ! I started out only paying 156.00 a month for one of the outside spaces. They have gone up on the rent 3 times in the last year and a half !!! Tight now they are charging me 249.00 a month!!!! Way to expensive. I'm moving my stuff out ! ASAP

michelle is always nice and friendly when i come in to pay

Sheri was knowledgeable and clear in her explanations. Had no problems with the paperwork.

Nice place.. Good manager.

Buscando chacherio

Katelyn was very helpful and knowledge.

Lynn is amazing sweety

Very nice, helpful.

The service is 5 star

These people are fantastically fun to deal with. I’m always greeted with a smile and know that my stuff is secure...

Will you be open on Sunday

Lynn is amazing she is so friendly and personable she made our experience fun and easy. I definitely reccomend this location.

I came in with my mom to pay for a storage unit that we have in Florida. Lynn gives great customer service.

The service was great

Marlana was efficient and helpful in getting my storage rental set up. Always a good experience at this location.

I went in today with my mother since she had a storage unit here, and we came in to make a payment and Lynn was so nice! She told us she’s the new property manager and was extremely helpful. We just started here so we definitely will keep our business here.

Great service Krista answered all of my questions and advised me of the right sized unit for my needs. Thank you Krista!

We’re looking forward to storing at this clean sand friendly facility!

I completely recommend this Public Storage location. Krista and Marlana are absolutely wonderful and sweet. They answered any questions I had which was minimal because they were so informative and covered everything. I have no complaints whatsoever.

Service is great!

Mariana very knowledgeable about the units also very friendly answered all questions I had. Recommend Public Storage to anyone looking for storage space.

Krista was very helpful and knowledgeable. She went above and beyond to answer all my questions and show me around. Very clean facility and easy to get in and out of. Highly recommend.

Krista provided great customer service!

Great place to store. Krista was very helpful.

Sheri was very helpful and made my move in quick and painless!

krista did a great job very happy with her work and friendlyness

They were helpful and outside of facility is very meet and clean.

Very friendly staff name Krista, was very helpful in my process in renting storage facility along with additional purchase of lock to secure my building. Will recommend others to use Public Storage for their own personal or business needs, thanks for all your help Krista!

Krista was great arrived to my appointment late and she was ok with it and was really nice the facility was very clean and easy to find

Krista was a great help with mine and my wife unit she came thru for us and got us a great deal will definitely go back to see her if we ever need to rent agien

Krista is the best! She halted me out with everything I needed! A+!

April Very professional and helpful

April from East Ridge was working in Hixson today and was great! Super helpful and explained everything! She was understanding of my situation and helped me tremendously. Excellent customer service! A+ rating!

April is absolutely amazingly! Perfect customer service!

This is the quickest and easiest I have ever gotten a storage building. Krista was very kind and helpful. She answered all of my questions without getting upset with me. Highly recommend coming here.

Graham was very helpful and made the process easy!

Had a great experience, Graham was very helpful.

Krista was very helpful and made everything so easy!

Lynn & Krista were very helpful & knowledgeable as we decided on the right size unit to rent. The process was super easy & the location is very convenient.

I have been renting a. Since 2014. Best place to store my furniture. Barbara an Krista April an are the best they have gone out of there way to make sure everything is clean an tidy. Thank you Darlene Roach

April and brook was very helpful and very nice go see them.

April and Brook were amazing if you beed storage come see April

Krista and Brook are awesome. Super friendly and gunny. I would strongly recommend storing with them

April and Krista are wonderful helpful people.

April krista Brooke helped me and did the best!!! Everyone come here!

Excellent costumer care They went about to HELP under my circumstance They all need a raise

April and krista is an amazing person they where very happy and caring. Thank you.

April was wonderful and very helpful, I will be back. Great services

April was very helpful and took care of everything I needed. Clone her and and put her everywhere please.

April n krista they were the best customer service rep ever. I will refer them andctgeir site to everyone. Happy Holidays by tge way they need a raise.

April and Christa. April was great and very handy. She definitely has a sense of urgency, which is hard to find nowadays!!

Kerrie was so much help she needs a rise

April and Krista made my visit at public storage very pleasant. Very helpful and explained everything very well. It helped make my stressful day become peaceful .

Kimberly was a pleasure to work with ... she handled everything very professional . Thanks

Thank you Keri for offering me the size I needed within my price range. Your super sweet and I look forward so future business with you

If you're in need of a storage facility, this location is one you may want to consider. Karrie greets you with a lovely smile and a warm disposition that makes you feel good about breaking your wallet out.

I went with a friend of mine to her storage unit. And this lil lady was so nice to us. I have been to a few storage places and no one was as nice to us as this lil lady. Her name was kerrie i thk. If i remembered correct.

Kerrie Is absolutely amazing! She does her job very well and is very professional at doing so!! Keep up the great work Kerrie!!

Im in the process of moving to Hixson from Chattanooga and i stopped in at this location to get information on switching storing location. Krista answered all my question and the process that i needed to know. Than you for great customer service.

Have been at this location for years. Great customer Service and Kerri the Manager is great with any questions I may have and is always friendly.

April and Krista are the BOMB! They helped me with all my needs and I would recommend anyone!! !

I want to give April and Crystal a thumbs-up they have been good to me whenever I come in and whenever I leave I have no problem with them they are professional kind and courteous do units are clean the lot is cleaned

Miss Kerrie is an asset to your company. She was very professional and helped me out more than anyone before her. I have had my unit there since this location was Jebco. Hope you keep Miss Kerrie here.

I visited this location to get a price quote on a unit because the store I was at previously was too costly , a super nice woman by the name of “Kerrie” helped me out and gave me such a reasonable price ! Will deffinitly do business with this company now and in the future !

I normally hate storage companies, but my experience with Kerrie has changed my mind. Please thank her for the great service, we will be back if the need ever arises again.

Kerrie is awesome helped me get everything done super fast! I highly recommend.

Very friendly clerk. I was in and out. Especially helpful when you're on a time frame. Sheri was very professional and helpful.

Kerrie was so nice and sweet. such a great help I got boxes ready to move my stuff. She is a great worker

My wife n me rented a storage unit today with Kerrie she was extremely helpful and pleasant she came outside and spoke with us as we were unloading our truck. Most people these days do not even do that she made us feel welcomed.

I talk with a young lady named Kerrie. She was very helpful with finding me the best price for what i needed. I was very happy with my experience.

I went to Public Storage, I was service by April. She was a wonderful representative of your company.

April Is Awesome ! And Even Though I Found The Office A Bit On The Uncomfortable Side In This Heat.... April Never Broke A Sweat..... Christopher B.

I am treated very well by krista

Super awesome and friendly.

April and Barb are the sweetest and have been extremely helpful. April really helped finding the right unit for us.

Barb and April are fantastic! And helpful

April did a fantastic job!! She is very enthusiastic and helped me with all of my needs!!! She rocks!!

Krista forced me to give a 5 star review. It was the most enjoyable hostage situation I've ever been in :)

It is so stressful packing and not finding another place in time. So storage becomes a necessity. I stopped by Public Storage and spoke with Krista about my needs. She was very nice and helpful and listened to my needs. Krista showed me the units and explained the procedures so I understood them. The property is clean both inside and out, and the security looks to be very good. Thank you Krista for the help and suggestions to make my move more stress free.

Lola & April are great!!!! They have always been a great help when I needed extra storage!!

Wanted to say a big thank you to April, Krista and Katie for all of their help in getting the gate to work so we could leave the property as the gate malfunctioned and Julius helped escort me to the office via go-kart. Thank you all!

Julius and April are very professional. Would recommend to anyone

Barb is wonderful. She is very very helpful. She is friendly and soooooo nice. April came as I was leaving and she too is very very nice.

April and barb are awesome!

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My friend just rented storage building at this property today Customer Service (Rosie/April) was great the unit my friend was just the right size for his needs we both would recommend using this Public Storage.

A good place to use seems very organized and the staff is very friendly.

Stopped by yesterday 1/28/18 to check on some prices, availability and cleanliness of the property. Everything was awesome and beyond standards. Krista was the lovely lady that helped me thru all this. She was inviting, very helpful and helped me so very much. I had a 5 star experience and would definitely recommend anyone to this location

The young lady at the desk Krista was a very professional young lady I appreciate everything she did for me and that's the reason I chose to go with public storage at this location

Good storage

Never co share a unit. Had all my stuff here and thanks to a certain person would not let me get my stuff back.

Shea is very knowledgeable and helpful. She straightened up a problem I had and I believe she takes care of her customers well.

The manager Shea is so sweet. She has been so helpful with any needs I may have. I do feel that my stuff is safe and protected.The only problem I have is the price keeps going up.

Great spot with reasonable rates! Thanks Shea!

April was so great! They key in my lock had been broken off and she called as soon as she found out and let me know. I really appreciate employees that take care of their customers and their safety. April is the best!

Shea is wonderful. So glad this site is well managed.

I went into pay my bill and Shea and April were super friendly, helpful, and professional. This storage facility is very clean and easy to access. I would highly recommend them.

Excellent Customer Service from Shea! Always a pleasant experience when I visit or need assistance.

1st Time Storing with Public Storage. Great 1st Time Experience with Shea M., Above and Beyond Customer Service. Thanks Again Shea, YOU ROCK !!

So far this had been an outstanding experience. From reserving to registering at the site was effortless and all staff interactions, either on the phone or in person, have been kind and professional. We have not been here a full month yet but have had family use this site before and had no complaints.

Horrible horrible facility. They claim that their business hours are from 9:30 until 6:00. My company has been renting 2 units here for over a year. When it was Jepco we never had any issues. Since changing to Public Storage we have had nothing but problems. Nobody is ever working in the office and you are wasting your time calling as they have not returned a single call after leaving messages to please call back. I have been there and watched customers standing at the door waiting for the office to open only to see them get frustrated and leave. This place is horrible