Public Storage Self-Storage Units at 240 Orchard Drive, West Columbia, SC

Great storage unit! Patti & Diedra were wonderful to work with.

Staff was very helpful and I appreciate it, love her.

Enjoyed working with donna. It was easy and simple.

Thanks Diedra. You are awesome!!!

Experience was great!!!! She helped me alot. Diedra was amazing. Relocated n transferred me quickly. Very sweet n helpful. Do recommend!!!

Thanks ms. Diedra for the warm welcome

Called and spoke to Deidra...she was very knowledgeable and made me feel at ease as I am first time college parent and out of state...thanks for being patient and walking me thru.....will definitely be back 💜

Wonderful move in experience!!! Beth at the front desk was so warm and welcoming when I arrived. She was extremely knowledgeable about the facility and the property and was a huge help to me navigating through the mobile app. It was very nice having someone like her there who really cared about helping me get set up. Would highly recommend her for a promotion and I'll be telling others about this location.

Thanks Diedra for your help

Diedra Williams is a phenomenal and a outstanding woman. Very great hospitally and to who this may concern it is in my best judgement that commercial business need more people like her to represent their company. Alot of businesses today are not big on giving outstanding customer service and remaining humble under all kinds of pressure and dealing with different types of personality and different types of situations to deal with when they arise. It is also my best judgement that Mrs. Williams be recognize for her great workmanship and hospitallity service that she gives. Mrs. Williams gives off the energy as a person that always remain calm and never gets upsets. If she wasn't working for this company I would hire her with no hesitation and I would pay top pay. Mrs. Williams is definitely an asset to public storage.

Fast and easy, nice and clean, Great prices, and Great Customer Service.

I received the best customer service from Diedra! She did a great job of explaining to me the process and she was able to give me an affordable rate. I will be using this location from now on

Thanks Diedra for your help

Diedra was helpful over phone with manager today 10 outta 10 service 👍

Great customer service from Jackie. I had a billing question and she never got upset with my questions and concerns. I wasn’t sure if she would be able to pull up my account because I went to the 240 orchard branch location instead of mine on broad river but she was able to help me! Very great full for the awesome customer service. Made my day. Updated This place is one of the better public storage units in Columbia. They have no rats! And very professional workers. Jackie helped me out today.

Tasha was amazing, she helped me upgrade my unit and was very patient and understanding to make sure we got the right info in finding the right unit for me and that I got the best deal.

Jackie was professional, kind and courteous. She made the process so easy. I only hope all on the Public Storage Team is as great as Jackie is. She helped me today setting the mobile app

Jacqueline was amazing and made the process smooth. Love it!

Patrick

The fill in for this store front Patrick was amazing. He was very very helpful and informative. Helped us with everything we needed.

Great service, Thanks to Patrick’s help!

Thanks Diedra for all your help.

Sales associate diedra was very professional and huge help, assisting me with my rental, the site was very clean as well!!

I went to the and I was welcomed by ms. Diedra. She was able to direct me in the right direction to what I’m looking for. The facility was clean and very presentable.

I Called in and Diedra gave me Great help and customer service She totally Rocks!!!! Give her a call if you need a storage...

Dedra was super helpful, suggested a few products for me to use. Very friendly. Thanks again

I came to an auction with my friend here today. Diedra and Danielle were very nice. Looks like a great place to store!

Place was awesome person was great Dierda was really great

Deidra was very helpful. She helped me pick the boxes I needed and made sure I got the best deal. I got exactly what I needed to pack with. Great price and fast friendly service.

10/10 Besides being creepy inside the corridors 😵‍💫 super clean and affordable

Thanks Diedra for time and patience. Great customer service.

Fantastic Service. Ty is your guy.! Knowledgeable, friendly, and the best customer service in Columbia. Definitive I recommend this place and Ty for your storage needs.

My 3 star rating is solely based on the non-working elevator. Please call before renting a unit that’s not on the 1st floor to make sure the elevator works . I rented a unit on the 2nd floor because of pricing and because the website was advertising “elevator accessibility”. Well, when I arrived on January 28th, 2022 to unload the contents of my uhaul I learned that the elevator was out of order. What should’ve taken 30-45 minutes took over 2 hours. Then, I got this message…. “Please be sure to leave the facility on time. Hi Candice, Our records show that you left your location too late recently. With your best interests in mind, and out of respect for all customers at your Public Storage Location, after hours exits are not allowed. We understand that your visit may take longer than anticipated - consider this a courtesy reminder. Please plan ahead and leave ample time to leave the facility before access hours end. Our convenient access hours provide plenty of oppurtunity for you to get to your space.” Now, while I appreciate the kind message and safety concern I would’ve also appreciated a heads-up that the elevator that was advertised was not working. Went by today (2/26/22) to grab something out of storage and the elevator is still down. Great location, clean facility, but no elevator and no warning on the website. I checked the site again today just to see if there was anything posted about the broken elevator and NO. Probably shouldn’t advertise anything about an elevator until it’s fixed and working.

Jackie was very helpful with my experience today.

Don't mind it, but lately they've had the bathrooms locked and no carts.

Thank you for so much for all your help with my mom's move

Great customer service!! Mrs.Jackie was very understanding and genuine, when answering my questions regarding storage units.

all i will say is HORRIBLE. Danielle ! the absolute worst! never rent from here! Danielle is very condescending and ignores everything you say! Poor customer service! I would never recommend this storage facility to not even a dog !!!!!!! Danielle is Terrible !!!!

Clean facility

I didn't get a storage but Tasha T was very very helpful and professional

Patrick was very kind and helpful.

Jakaria was awesome ,professional and super helpful with a billing issue. She continued to follow up with me to let me know status. Very pleased with service provided

I have had my rate increased by $40 since May. Disappointed in this place.

I went in close to closing time to try to rent a space, I was having problems renting it online. Niki was a great help, quick to assist me and patient with my issue! Very kind! Incredibly helpful!

Jekaria was so very helpful. We were confused and she walked us through the process patiently. We have been stressed with moving and she brought us through with ease. Thank you, Jekaria.

The lady was so helpful and nice. Thank you ever so much!

They lost my lock keys and tried to make me pay for it... Removed my dad's stuff and not going back, ever.

Diedra was wonderful thanks for your help

Clean and great service

I came to Public Storage with what felt like a complicated situation and Tyrone and Jekaria showed great patience in explaining and made the transaction painless. While waiting my turn, I watched Tyrone be extraordinarily patient with an angry and repetitive customer. That high quality customer service speaks well of him and the training Public Storage must offer. Thank you for your professionalism and human kindness.

Tyrone and jekaria has great personalities very knowledgeable helped us with our very valuable client. Thanks Public storage on Orchard Dr. we will definitely recommend and will use them in the future.

Tyrone was very helpful in helping me vacate. Thank you.

Diedra & Jekaria have been phenomenal host! My experience has been quick and informative! Great girls! Super professional team!

Deidra was an phenomenal assist on 8/18/2021. We had trouble getting the right unit an she got us to the right location, right size unit, and great products to use!!

Spoke with someone named Jakaria about renting a space. She was very polite and very helpful.

Tyrone was very polite and extremely helpful with helping me choose the right size for the best price. Thank you. Tyrone is Awesome!

Tyrone treated us very well

Tyrone was very professional and polite. Thank you

Tyrone was awesome today with showing me a space today. Great customer service.

Tyrone was extremely helpful today, thanks

I rated this a 2 star solely due to their random rate increases and switch-a-rue I experienced on my initial move-in day. The branch management and staff "has no power" to correct or accommodate your concerns. It is always said "it comes from cooperate and we dont have control". Summary of experince: 1.Move-in day Nov 2020 - my reserved unit suddenly was no longer available and was forced to take another size. The cost was higher no matter my supposed "locked in rate". I was forced to pay the higher rate inspite them saying otherwise. 2. Rate increased significantly within 3 months. 3. Downsize to a smaller unit Mar 2021 ($35 rent + $15 insurance). Received noticed Aug 2021 that rate was going to increase another $15 in Sept 2021. I decided it best for me to remove my items because I believe they are ripping customers off and have no true explanation other than "its cooperate" Otherwise place is clean and staff is pleasant. Inspite all the red tap Darlene's customer service is awesome!

Tyrone and Jekaria are awesome....great customer service.

Tyrone was a great help in assisting me with my payment.

We have a climate controlled unit. We couldn't do it without the orange carts to carry the heavy items.

Tyrone was a huge help. I’ve come into this facility twice and he’s always been a pleasure to work with. Very knowledge and helped me choose the correct items for my move. Would recommend using this facility.

Ty was very helpful in setting up our new reservation as well as move in day and went out of his way to assist us in any way possible throughout the whole day

So my day ended with meeting a Public Storage representative named Christy. She displayed quality customer service and had no problems answering any questions I asked. I would advise anyone seeking a Storage with climate control please visit this location. It's always great to know that there are people who believe in making customers feel welcome. Thank you again Christy. 😇

I needed to transfer units (downsizing). Tyrone was very helpful in accomplishing the paperwork in a short period of time. He was knowledgeable about all aspects of this transaction and also very cordial.

Great service and Great staff. The location is easy to get to and easy to get to your storage.

Wanda was very nice love her personality

I came in today with with my wife and Wanda was a GREAT HELP EXCELLENT SERVICE . She made are day.

I came with my sister and wanda was so happened to be close by to help us to find our unit , this is a very nice and clean facility and she was very helpful .

Wadna was very helpful and guided me in the right way! I would recommend Public Storage to anyone. The space I rented was in excellent shape and plenty of room. This location is near my house which a plus for me so I was glad I was able to get a unit. Wadna was cheerful and professional. Thank you for taking the time to see my concerns through the end!

Tyrone was great in helping me transfer units. Thanks you.

Great customer service from Tyrone.

Tyrone was absolutely wonderful! Great service and would definitely recommend this office!

Shekina was great. She explained the details carefully and made sure all our needs were met.

I have had my space going into my 2cd month Staff is so very awesome so very helpful When I got it first day .. a staff member I think christy helped me get set up .. made it very painless so very helpful... 2cd time going to my space a staff member name tammy helped me so very nice and today 4/1/21 came to make my payment and a staff member named toni So very nice so very friendly .. this move has been rough and painful as is So dealing with such wonderful and helpful people made everything so very painless... Just want to thank all the staff and public storage in West Columbia .. for everything JIMMY AND ANGEL PUGH

Denise was the most helpful person!! Thank you so much Lisa Weiner

Denise has been very helpful and nice

Denise. Is phenomenal and has worked things to help us with our storage. I'm grateful that you have someone like her there for people like me.

Denise and her staff are always top notch. Their dedication to their customers cannot be matched. I reccomend their services for all storage needs.

Toni at Public Storage offered Wonderful Customer Service and Very Professional... Would Not Hesitate too go back to Toni for Future Needs!!!

Words can not express my appreciation for the amazing customer service and just overall an amazing Mrs. Denise. She really went above and beyond. What a true asset to any employer. Thank you so so much.

Denise is an amazing person and has an awesome customer service attitude

Denise

Thank you Toni for helping Palmetto Interstate Movers LLC with our moving needs. Helping us find the best prices on boxes/ moving supplies. Again thank you for all you do, you need a big raise for all your hard work.

I really appreciate the help from Garry!! He gives very friendly/professional help to customers and makes your business look great! Extremely helpful, answered all my questions, and got everything done in a blink of a eye! He didn't mind whenever I wanted to go see the size of the storage space in person or whenever I messed up & gave him wrong information because I was off in my own world thinking about all what I needed to do. He just said no problem and had to start the whole process over again!! I couldn't believe it when he told me he'd only been working for public storage for a little while. I think he needs a raise!! Before I knew it I was on my way to my storage unit with his awsome directions! Thank you so much!! If y'all had more stars I'd add even more if I could!!😊

Great staff! I cannot thank the wonderful staff member that was working the day I moved out of my storage unit. I never had any problems with this location. Highly recommend!

Ms.Denise went above and beyond to help me! Even after getting the unit she still helps. She takes time to answer all your questions and is the sweetest! Excellent service!

Toni Was Awesome Deserves a Raise Great Customer Service Skills! Go Girl!

When I first became a customer at this location back in August 2020, I was accompanied by an individual who was keeping me in a volatile and unsafe situation. This person was my only means of transportation at the time and was not a part of establishing this account. I met with Denise and she helped me to establish a new account and storage unit so that I was able to leave that situation more easily. The unspoken understanding Denise and I had regarding my situation during the opening of my new storage unit account was remarkable. Denise protected my account and code information with such skilled professionalism and compassion that it made the experience more comfortable and less stressful. I am incredibly grateful for that. More recently, I needed to call the store regarding an issue I had with my autopay. I spoke with Toni and I explained that my payment information had changed and needed to make sure my payment was not declined. Toni reassured me that if my payment declined due to the updated information that any fee would be waved and would simply charge the new payment method. Toni was so sweet and understanding. I am so grateful that she was able to help me navigate this issue with no problem. I highly recommend this location for any storage needs you may have.

Quick, efficient service. Clean air conditioned storage area.

Tyrone was very helpful!

Tyrone was helpful and professional. He assisted me with a transfer and was very polite. Thank you. I recommend public storage to anyone.

Tyrone was patient and helpful as I set up my storage account.

Tyrone was great and very thorough. Positive experience.

Tyrone was very helpful today assisting me with a payment. I appreciate his service.

Tyrone was an excellent sales associate!

Tyrone was very helpful and assisted me on a payment. His professionalism was outstanding!

Tyrone did a great job helping me!

Amazing management. Denise went out of her way to help me get into my storage unit any way she could. She was so friendly and had an amazing personality. I loved her customer service. I would recommend this place to anyone because of the great customer service. The place was very clean to and well maintained to.

Denise was amazing. She went above and beyond to help us and had great customer service.

Great experience and I have had a lot of experiences with storage units. Thanks, Denise, for all your help!!

Denise was so very helpful getting me access to my unit when I was locked out!

I been renting there for years. If your on first floor the door doesn't work. You have to hit it and push to open. I have complained and lady said they can't fit.

This location is great and I would recommend office managers Tammy and Denise to anyone. They are incredibly transparent and friendly to work with, which is exactly what you want when dealing with a business. I booked a unit online, as I am in the middle of a big project and needed a unit to hold important family items (lots of sentimental value) for a while. Shortly after booking, I got a call from Denise informing me there was a problem with the unit and would not be best to store my items. She also gave me advice on how to best protect my items once in storage. Denise and Tammy worked with me to find a unit that would work best with my items. Not all businesses would have (1) called to tell me their was an issue with the unit after booking me, especially if it meant loosing my money and cancelling a unit and (2) would not have worked with me as much as they did to find an alternative solution. Although I wasn’t able to find a comparable unit, Tammy and Denise showed how much they (and their company) cares about their customers and their items. I would highly recommend Public Storage if for nothing else than their customer service.

Tammy provided super service! Very happy to have this as my storage location. Super clean facilities and helpful, friendly staff

Denise has always given me great service, she is friendly and very helpful.

I used Public Storage at 240 Orchard Drive in West Columbia, SC. The manager, Denise, took care of everything, and made sure she went the extra mile whenever she could. I was always greeted with kindness and professionalism, and the security of the facility was top notch! I would definitely recommend this facility; even if you have to drive a little further- it’s worth it! ⭐️ ⭐️ ⭐️⭐️⭐️ 👍🏻👍🏻

Came here to get a storage unit and Tammy was great!

I was misled to believe the unit would be $20 for the first month because of a special they told me about. I get there and it seemed they had a charge for everything under the sun and I ended up paying $60. I even asked if they just wanted my card because there were so many fees. I should have ran then. They charge you for a key that you have to buy because its a cylinder key that you just throw away after because its not like you can use it anywhere else. So $20 down the drain. they charge you insurance fees because these units are not weather protected. I get my first bill and its $173. why the heck. I could have gotten 2 huge units somewhere else for less than that and they would have climate control. My unit here is not even that big and I have to worry about my stuff getting molded smh. Now I have to rush back to sc and get my stuff out asap because this is insane to pay all this money with the possibility my stuff is ruined. I do not recommend this place at all. Not unless you want something indoors which mine is not.

Ms. Denise, property manager at Public Storage, is doing a phenomenal job working with customers. She listens to understand your needs, then help suggest the best possibly options for you. Thank you for your great customer service.

Been using for the last 6 to 8 months. It was very clean and I felt my belongings were in a safe and cared for space. Ms denise was extremely helpful the whole time I rented. If I needed help or anything she was right there with it. She makes the place! I highly recommend using this public storage!

I picked this place mainly because of how great the customer service was from Denise. The facility is very nice and clean as well. But Denise has gone the extra mile in all ways!

Complete rip off. I was promised a certain rate but after I moved all my things in I was told I couldn't get that rate. I stayed awhile because of the hassle of moving all my stuff again. Then when I took my things out and cancelled my unit on the 1st of the month, I was told I had to pay for the whole month.

Bobbi is great to talk to and super accommodating. She made our life a great deal easier is a hard situation. Thank you so much!

Bobbi provided excellent and friendly at this location. She’s very knowledgeable and courteous. Thanks for outstanding people such as her. Overall a great experience with Public Storage!

Denise was very nice and helpful. Nice, clean place.

This public storage is the best thanks to Denise. Denise is professional, knowledgeable and will save you money!!! If you need storage dont waste money go here and you will see why it's the best!!!

Professional - Knowledgeable - Friendly - hard to find those qualities anymore! I was very impressed with DENISE. The property was extremely clean and you could have eaten off the floor in the unit that I rented. I hope that Public Storage knows what a gem this lady is... might want to give her a raise before some one comes along and offers her a job!! This was the smoothest transaction ever! Hats off to you Denise!!

Staff are amazing. And very clean site

Bobbi was wonderful help today ! I recommend public storage to anyone in need of a comfort setting

Quick, easy and stress free process. The manager Denise was awesome, friendly, thoughtful and eager to assist. I was in & done storing my things less than an hour. Thank you!!

So many stories about how bad of an experience it has been. Will do everything I can to not do business with them again!

Denise has been very good to me

Denise is a very friendly property manager and provides excellent customer service.

Denise was very helpful very courteous and very kind she is a great manager

Bobbie gave me great advice and customer satisfaction

Bobbi was awesome and very knowledgeable. Thanks!

Great Location, Staff is always friendly, facility is always clean. I would definitely recommend to others!

I received great customer service from Denise she was so helpful and friendly 😊. I love her so much!!!

Denise was friendly and helpful today

This public storage is awesome Denise who works there goes abobe and beyond to help her customers she has the best customer service I have seen in a very very long time hands down the best service ever.

Denise is amazing for her dedication for helping which is very hard to find nowadays. I will definitely be coming back to her if I have any storage needs. Definitely for the way she treats her customers and goes out of her way. Thank you again Denise!!

Denise is very helpful

Ms. Denise was Awesome! Very professional and very sweet. Thank you so much. If you need storage, go to this location. 🤗👌

Great staff!!!

I always try to find something positive to say about an experience. I find that difficult to do without grimacing with regard to Public Storage based off of my interaction. I will say that the face to face experience with their counter reps was by far better than any other experience or interaction with this brand. Corporate appears to intentionally make contact with anyone at their level impossible. Within 3 months of renting there were mildew issues in the building. These issues were treated but not without entering each unit. Within 9 months the rent had increased. I was told late fees could be waived but "would not" be by the district manager after a situation occurred that required the debit card used for autopay on this account be deactivated for fraudulent/identity theft reasons. I was warned by the counter staff that the DM was under "a lot of stress and won't waive fees because college kids are bailing out". I was lied to about attempted phone calls and finally I was yet again charged another $32 late fee because their system defaulted my account set up back and did not reset as autopay. No attempt was made to retain my business. Overall, the counter reps are the ones that will get you in the door. After that, corporate policy takes over and ties their hands. They are left will little ability to do anymore than take your payment and listen to you vent. Bad business. Update: With 24 hrs of posting this review I was contacted by a Public Storage representative. After a lengthy conversation my opinion of the company has only been further strengthened. Customers are nothing more than an account number and a revenue stream.

Love this public storage location. Their staff is friendly, courteous, and professional! Even when you get behind, they work at your side to help you get back on track!

Denise is the best! We love her!

Deniece is outstanding! She has made every step of my storage experience very good. I was worried about extra fees. But Denise explained every thing. And it went very well!!

Wonderful people work there Miss Denise and mr. Patrick a wonderful people in there thanks for all your help

Good customer service and very helpful. Ms. Denise make you feel comfortable & at home! Thanks again ms denise you rocking

I went to make a payment for a friend today and Ms. Denise was very respectful to me and was very prompt in helping me. Definitely showed that she has great customer service skills and respect for everyone!

She has helped my friends in their time need I’ve never seen her without a smile

Denise has been awesome with advise for consultation for storage.

Amazing service !!!! Thank you for an easy safe happy experience!!!!

Every single time I come into this location, Denise is always smiling and ready to help me with whatever I need. The office and storage building is very clean. I recommend this location to everyone.

Ms. Denise and her staff are the best. You couldn't ask for better. They are always smiling and a pleasure to deal with

I have been at this public storage for about a year, and have received nothing but GREAT SERVICE from property manager Denise....

Denise is a jewel! Very helpful and informative with all my needs. Thank you!

Very clean. We were given excellent customer service. Patty and Donna are very nice and walk you through the process thoroughly. I would definitely recommend Public storage. Edit: I changed my 5 star rating to 4 because I had my storage unit 1 yr and 4 months and they rose the price 2 times $10 each time. So beware....once your stuff is in there your rate will go up about every 6 months. I guess they're counting on knowing you're not going to want to move all your stuff. I will say that when I was able to move my belongs, we were not going to be able to get it all done before the gate cutoff time, and the lady there gave us a code that worked until 12 midnight so I wouldn't be charged for another month. So, I still recommend them because the staff is friendly and helpful and the place is always very clean....just know what you start off paying WON'T be what you end up paying 6 months later.

Joselyn has great costumer service. She helped me get the correct storage unit I needed and explained everything in details.

Bobbi was very friendly & helpful. Place is clean, staff professional. Location convenient to I-26 in West Columbia

Thank you Denise for an amazing presentation, walkthrough, and enrolling setup. Took the time, made sure all was understood! 👍👍💯 thank you !!!

Good first impression

Bobbi was of excellent service TODAY. She was very courteous and knowledgeable about your products and service. It was wondercul.

Wonderful service. Denise is amazing! Great experience

Excellent customer service from Denise during my move in process. Extremely personable and up front about everything.

Joselyn is the best! She helped me pick out a storage space and she did it with such care.

Denise and Bobbi were incredibly helpful and made the process so easy.

5 star service! Tricia and Ms. Denise went above and beyond to get me straightened out! Awesome customer service!

Ms. Denise is an amazing lady!! She's always friendly, helpful, and very polite!! Thank you so much!!

Denise was absolutely amazing. We had a ball and I also convinced her manager to wear and model a card board box before I purchased it. It was great times. Great customer service is rare now says but Denise and Public Storage made me happy enough that I wanted to give a review.

Denise was and is ALWAYS helpful.

Ms. Denise is awesome. She's very helpful and has a great personality.

My experience with Bobbi and Denise was wonderful!! They were thorough with questions in order to best suit my needs. Made sure I was well equipped with all my supplies and had all my ducks in a row. They were both friendly, professional and made this unforeseen event as pleasant as possible.

Denise all. Wave. Help

Nice people two of the best people you would want to meet Ms. Denise and Ms Rebecca

Great Customer Service. Very friendly! We love Denise and Rebecca!!

I love the service I received from Becca and the manager. They will make you feel very welcome..they helped me picked the right size unit.

Great service and wonderful people....they always treat you like family...👍👍👍

Great service wonderful people

Super informative, knowledgeable, and helpful

Bobbi was great. She showed and told me everything I needed to know and suggested products that fit my needs! Thanks Bobbi!

Joselyn was so grateful she went over everything with me.

Bobby was Very knowledgeable

I went in on today and was assisted by Bobbi. She was excellent in the customer service she provided me this morning. My husband lost the keys for our unit and she helped me clear up the matter.

Denise was awesome!! Great customer service

I needed to up my unit to a bigger size unit and I was kind of worried it was going to be a tedious process. But, Bobbi was absolutely wonderful at making it a very easy transition for me. I was able to take care of it in about 15 minutes and I already moved into my new unit. Thanks Bobbi for a wonderful experience.

Very quick and thorough with the check in process and answering any questions I had.

The staff was very nice and helpful.

Denise made my experience amazing!!! Awesome service!!!!!!!!

Very easy move in. Very friendly staff

Sherrell was amazing, very friendly. Smiling. Thank you for such a great service.

Sherrell was very friendly i would definitely come back to her if i ever need a unit again

Great customer service from the ladies! Answered my questions and we're super helpful.

Denise is super nice & very helpful. Customer service great!

Great customer service from every staff that I came in contact with.

Ms. Larrissa was a excellent help with a great personality. The storage facility is secured and safe area. Will recommend

Recently there was a situation demanding a huge logistical operation as well as management intervention at this facility. I was petrified I’d lost my belongings but manager Denise assured me everything was going to be okay. we scheduled a site visit between Denise and her remediation team. In addition I was able to enlist using the proper documentation the help of my brother and sister in law. They worked With Denise and her team for almost 3 1/2 hours. The operation was well organized and I was able to relax knowing my personal belongings were safe and secure. Denise, you are wonderful and deserve to be recognized for an outstanding “job well done!” Thank you very much! William Cordero

Denise is doing a wonderful job!! She was so helpful with all my questions.

My experience here was terrible. First they tell you over the phone that they have a special for $25 on a storage unit for the first month. Then it will be $65 a month after that. Ok cool, I only planned to have it for 2 months tops and that sounds like a great deal. What they don't tell you until you go in to pay, is that they also require you to buy insurance for your unit, then there's other fees. So when I go up there expecting to pay a predesignated amount, I ended up spending twice as much. Then they try to convince me to get a larger, more expensive unit that I did not need. When I stated I wouldn't need a larger unit, they continued to try to convince me. I had to firmly say no to get them to stop. Then I ended up behind the second month due to unforseen complications and my father dying. They were quick to put on a $25 late fee jumping my balance owed to $95. They also put a lock on it and wouldn't let me access my unit but continue to add charges to my account. As another month loomed closer, I was worried of another $125 Added to my balance owed. I was barely able to scrape up the money before that happened to pay everything due. Then the plan was to take everything out of the storage unit that evening and be done with it. But no, they failed to give me access to the elevator that I'm required to use to get to my unit and the office was closed so there was no one there that could fix the problem and I had to figure out a different time to access my things that I should be allowed to access at the current time. They were very punctual adding charges but not so punctual in granting me access to my things after I completely paid all said charges. I went to the office 3 different times to try to get things figured out and whatnot, and there was a sign on the door each time saying they would return 45 minutes before the time I actually got there. So I moved my things out the day before the new month and the next morning I wake up greeted to an email that says I closed my account with charges due (the new month that I am not accountable for since I moved out prior) Their only redeeming quality was Larissa. She was very professional and sincere. I called her about the email and she assured me that she had corrected the mistake of her fellow employees via a billing dispute. My advice: don't rent a storage unit unless absolutely necessary. They will do their best to suck the money out your wallet. It should be your own choice if you want insurance on your things or not. And when quoted a price on a unit, it should be a complete price and no unexpected fees and charges should pop up unexpectedly after being told a fixed rate. I put 2 stars only because Larissa was so helpful.

I had the pleasure of working with Ms Bobbi at Public Storage this morning. She was very thorough in explaining everything. I felt that she was very genuine and you could tell that she really wanted to help. The facility is clean and well secured. I will use public storage for future projects on a regular basis.

This newer storage facility has futuristic lighting and a level of cleanliness that makes you think Star Trek, rather than used universe Star Wars. Because when you store your stuff, you want Scotty looking after it, not Bossk!

Thank you Bobbi for all your help. We appreciate all that you do!!!!

Great Customer Service Friendly Staff Very Clean Facility Donna is A Very Nice Person.

The storage spaces are great size. However, by the time they tack on insurance they say you must have, there locks and other fees you will need more than expected. I rented a $40 unit that was advertised as $1 for the first month, so I expected to pay not more than $5. Well my first payment was $77

Donna was great and extremely helpful !

Donna was so helpful and she knew about all the offers available. She made my day, the process was a breeze!

Larrissa was great in helping us get started!

Great experience at this facility. Ms. Donna is great and always pleasant.

Friendly, knowledgeable customer service. I expected it to be an arduous process finding a storage unit, and Larrissa made it an easy, quick experience. I was in and out in half an hour, including a tour. I feel safe with the excellent security features this facility offers.

Great Service in a Time of Need! I had just lost my dad a few months ago and had some items to store. Donna found me just the right size at the right price. The place is clean, cool and convenient too. Thanks Public Storage for helping me find a safe place for Dad's treasures! Ask for Donna. She'll treat you right!!!

Nice place air conditioned clean environment

Great property, very nice since they redid it. Storage unit working well. No problems. Just what I need.

Adriane was an absolute pleasure to work with , very pleasant and knowledgeable. Everything was clean and well kept , i truly appreciate the customer service..

Please do not rent from this or any other public storage facility. I rented my space in December 2017 and this month they informed me that my agreed upon rate meant nothing and they would be doubling my rent. I spoke to Nathan in the corporate office after my phone calls were ignored by Bill in the regional office, and he informed me that they can raise the rent every month if they decide to do so. I am now stuck because I used a moving company to move my things into the unit, but I will be searching for other options as soon as possible.

Donna was amazing and very pleasant. Customer service is everything and delivered that very well. The facility is great as well. Definitely would recommend.

Great new facility. Helpful employees. So much nicer than the old one.

Netta has done a wonderful job as a public storage representative, she offers excellent customer service to me every time I come into your establishment.

Miss Annetta helped me thru the walk-thru and she was very thorough and professional. She made me feel comfortable and that’s hard to find nowadays. She’s awesome.:)

The Attendant Ms. Annetta was very professional and delightful. She explained the policies, reviewed my online reservation, showed me the unit, how to set and use my key, to elevator use. The facility was very clean in appearance and smelled nice. She spoke to and was spoken to by other customers. On the online site insurance coverage cost was not in the and quote a cost $26. However, that was doubled increased my budget. Pls. give all the information. Those extra funds were to feed my helpers and other expenses.

Annetta was awesome! Great customer service and answered all of my questions!

Ms. Annetta was awesome !

First time ever having a storage bin an so far it's going great! Ms Adriane has great customer service an she took her time didn't rush me an was very pleasant with me. Definitely would recommend this place to someone.

Patti and Donna are the best!!! I've been in customer service for years and they are awesome. Helpful, friendly and knowledgeable. Highly recommend.

I already loved the price of my unit, security and convenience. What really made me love it was one of the employees Annetta, she was very helpful and so awesome! Very great customer service! Thank you so much!

So impressed with the security. Donna was so helpful and knowledgeable - made the process go so smoothly.

Donna was great!! She really helped to make my relocation to Columbia a pleasant one. Thanks for your great customer service!

Rude customer service. I made a prior reservation. Hours say they close at 6pm. I went after work and arrived at 5:35 with a load of stuff and they refused to process the rental because old lady was scared she'd have to work 2 minutes past closing.

I really love the security features, that they have in place. The rates aren't bad, & the entire property is clean, & easy to get get around. The representative, Annetta, was awesome! She was extremely knowledgeable, friendly, & helpful. Definitely an A+ for customer service!

Good service. The associate named Matt was helpful.

I’m very satisfied with Ms. Netta’s excellent service, she provided patience and knowledge about her job. You are blessed to have this young lady on your team she exemplifies how to provide excellent customer service.

Donna was amazing. She handled the process seamlessly. I highly recommend this storage facility to anyone needing storage in the West Columbia area. It is a brand new state of the art property with close circuit tvs, gated access and limited hours of access for your security.

Very friendly staff !! The facility is new and clean. I went to get one unit ended up getting two. Highly recommended.

The service was great and Mrs. Taylor was very helpful. And offered me to come back at anytime! Great space! Great lighting! And also nice and clean! I will be recommending this to family and friends. Thanks for this great service

Went in to the new location today to get some prices and Ms. Annetta was very helpful and very professional she took me out to tour the space and was very friendly answering my question I would be recommending this place to other friend 🤗🤗 keep up the outstanding work Annetta

Been here for 9 months. Still great service and helpful people. Nice and courteous employees.

Great service from Donna. Knowledgable and efficient. Property was easy to find right off the highway.

Great customer service Donna, Thank you for sending me to the Lexington location.

Thank you Public Storage for helping me in a stressful time. Management was very professional & made me feel secure to store my things here!

I want to personally thank Donna and Paul for there dedication to their customers...It was a great experience, unfortunately they had storage units available. Donna found me a unit close to where I live...Public Storage is lucky to have awesome employee's like y'all...

Property continues to be easy to access. Onsite manager always is friendly and helpful.

Paul was very helpful when I rented a unit today. Very polite and got my paperwork completed in a timely manner.

Donna was very helpful and friendly. Great experience.

Very helpful and knowledgeable staff. Manager was polite, professional and provide answers to all my concerns.

Answered all my questions. Very professional!

I went in to rent a storage space and Donna was very helpful. She showed me the unit I had originally reserved before I completed the transaction. That particular unit wasn't big enough for my needs. Donna showed me another one that would do the trick. She was very kind and helpful. She answered any questions I had and even the questions I didn't ask. This location is very quiet with no problems with intruders. Anyone who needs some extra storage, I recommend Public Storage.

Donna was great. Service was good and everyone was friendly!!

Good assistance from the staff, especially Donna. She was friendly and helpful.

Customer Service has been awesome! Thank you Donna !!

My Service Dog & I had a wonderful experience w/Donna. She made me feel as if I'd known her forever! She was not only kind, polite, extremely inviting, as well as professional, but my service dog, Samson also greeted her as if he'd always known her forever, as well. I've had him for 9 years & I've NEVER seen him react to a stranger the way he did her! He even gave her one of "his" hugs that he rarely gives to anyone . . . Even people he's known for years! He's an excellent judge of character & his judgments have NEVER BEEN WRONG! So, what I guess I'm trying to say is that after a few moments around Donna, we knew we would be renting our unit from her even before viewing it! She is an exceptional human being and an asset to Public Storage. If it wasn't her that we met, we would have probably looked around before deciding on the company we would be renting from. First impressions & customer service is the key! You're very fortunate to have her as an employee! And to think . . . I really don't even like people! GO FIGURE!

I was in great need of a storage unit 2 weeks ago. Donna was very professional, courteous and cheerful while she was assisting me. Even though it was hot as blazes outside she took her time to show me different units. She helped me decide the best unit for my needs. I was very impressed.

I had the greatest experience with Donna today! As a person that has worked in customer service for many years, it was nice to deal with someone that was knowledgeable and nice at the same time! She was able to answer all of my questions and willing to go the extra mile to help me out. I will definitely recommend this business to others!

Manager was helpful and courteous. I went in with several questions about what I needed along with supplies that would be needed. Left with all concerns addressed. Highly recommend for others needing storage.

Jenny is awesome, came 10 mins after she closed she went back in to take my payment to avoid me having a late fee. An angel!!!!

Ms Erica was so awesome, she is so friendly and really knows about storage. It was my first time ever using a storage company. She made me feel very comfortable leaving my belongings here! I will definitely tell anyone who needs a place to keep their stuff to go there because of Ms Erica!

Erica did a great job explaining the lease. She was pleasant and helpful.

Very clean place and friendly staff.

Stopped in to inquire about a space, spoke with Erica. She gave me all the information I needed to ensure that my needs were met. I surely felt that my items would be safe and secure once everything was done. She was polite as well as professional. I would recommend Public Storage to family and friends that need storage. Thanks Erica!!!!

Erica was awesome. She is always friendly and helpful.

Lady in the office was not helpful or polite at all! Had the lights off and totally disregarded me when I walked in! Not professional!

Love the service I recieved at this facility. The attendent Erica greeted me with a smile, and was very helpful with my purchase. I give the service I received a 10!!!!

Erica was awesome. Hard worker great service.

I had the pleasure of meeting miss Erica when I had to store recently. She was very friendly and she made sure all my needs were met. Great customer service, great location.

I really enjoy the customer service provided by the staff at this location when I need to make a payment and the office where I rent is out of the office.

Bs and erickas awesome

Bettina is great to work with. Had a great experience at this property. She answered all my questions and was very helpful.

Great customer service and tons of help from sales rep "Bea". Would definitely recommend this location.

I had a really good experience at public storage. Ms. Bea gives all information up front and she didn't leave out a single detail. I didnt have to ask any questions. I will miss the monthly conversations we had. She is very good at her job and her attitude is inviting. If I ever needed another storage room I would return to public storage.

Great deal and very helpful and convenient

Excellent customer service from Bea but that was it! Facilities need to be upgraded and policies need to be more clear.

Bea is the best thing at Public Storage. She has the best customer service. I can pay my bill online however I like to come in and visit her. She is a true rare gem. She is very helpful and always has a smile. My storage unit is not the best however it does the job. I love the place because of her.

Love being with public storage. The customer service is fabulous especially with jenny smith. She deserve a bonus with the good work she does.

I've had a great experience at this location. When I came in I was greeted by Bea, she is very friendly and funny. I'm glad I chose this location.

We received prompt great service!

Bea was amazing. She's one of the best non-sales customer service reps EVER!!

Wonderful service always friendly Bea is super sweet and I'd recommend this place to anyone

Bea was great she helped me out a lot and was very considerate of all that i was putting in the unit and explained very well about everything! I will definitely come back to this public storage...thanks again Bea!

Wow what an awesome job Ms. Dixon did for me!!! Will tell all my friends

Bea was very polite and very helpful. The facility is very clean. I will recommend this facility to all my friends.

Very happy with the Customer service provided by jenny. I have been a tenant for many years with several different managers at this property and she is the best manager Have met.

Bea & makeala have been a great help when u already have to move that is a hassle already but to have to sweet human understand n helpful

Whenever I visit this location or call I am greeted by Bea. Bea is the best customer service and she makes sure you feel comfortable with Public Storage. When I go to the facility, she is friendly and helpful. Thank you for your excellent work. Erica also has great customer service. Always friendly on the phone and accurate with information. Erica's professionalism would make anyone confident in doing business with Public Storage. 👍Bottom line, these ladies rock and I recommend anyone to do business here. 🌟🌟🌟🌟🌟

Bea is awesome. always friendly and courteous.

My experience yesterday with excellent. Bea did an a very professional job of explaining as briefly as possible the horrible five pages of small print that goes into the contract, and a member of management was looking on. She walked me over to the unit that I rented and showed it to me. The whole experience was very enjoyable.

Bea is extremely nice and personable....traits that are much appreciated now-a-days. She worked hard to get us just the right size storage unit to meet our needs.

Ms. Bea is CUSTOMER SERVICE. ..ALL DAY, EVERYDAY!!!

Bea is very friendly and was able to explain us everything clear and helped us a lot. We did not had to store out things for a very long period but our things were all safe when we picked them up and the unit was clean. We been prior to a different storage unit and unfortunately they were not as friendly and those units where really discussing. I will recommend this storage unit to everybody and I know that I will go back if I will have to store my things again.

Bea made my experience so pleasurable and easy. She was very knowledgeable and polite.

Thanks to Bea, made my move flawlessly, everything went well and the experience was great.

Bea and Erica have been very helpful to me in all of my storage needs. I will recommend them and Public Storage whenever I have a chance, and if I need their services when we move to our new home, I will look for another Public Storage in the area. I appreciate their willingness to work with me and my schedule. They should be valued employees!

Bea is an outstanding manager. Very thorough, knows her job, if you have questions after she explains everything you probably did not listen very well or you are difficult. Will work to get you best deal possible, while meeting your storage needs at the same time.

I lost my key to the lock on the storage unit and had been trying to get the lock cut and a replacement put on. It had been a bit of a problem scheduling the lock-cutting until I went by the facility Wednesday, May 29. The young lady on duty, Erica, took ownership of the situation and arranged to solve the problem in an hour. This was something I had been trying to get done for weeks. She was friendly, courteous and GOT THE JOB DONE QUICKLY. Give her a raise!! She is an excellent employee. Also, when I went back the next day to access the locker there was a different lady working (whose name I have forgotten) who was equally courteous and helpful. Two excellent employees. Apparently the person I had worked with earlier is no longer employed there. Good move. The two you have now are keepers. They understand customer service.