Public Storage Self-Storage Units at 17501 SE McLoughlin Blvd, Milwaukie, OR

Very friendly service!

Kelly was the gentleman I worked with and he was absolutely wonderful. Stand up guy was pleasant to work with and was fast and efficient, knew what he was talking about and was very helpful, got me the best deal possible and warned me of any types of fees and things that might change. Thanks Kelly, Here's that awesome 5 star review I said I'd give you. You made me feel at ease and like my stuff is going to be safe in your care. Thanks again.

Nice clean place with a friendly and super helpful manager, Kelly. Took the guesswork out of renting a storage unit. Professional staff. Thanks Kelly! Edit**Still a well-kept property with great staff. Kelly is a professional. Very helpful.

It was great yep. Unloaded really easy

Kelly was great to work with! Thank you for assisting with our move from a larger space to a smaller space, and by fluke right across the row making it easy to transfer items. As well, every time we are there, he is very pleasant and helpful, along with keeping a watchful eye on the place. Keep up the good work!

I had an issue with my personal car, dying while in the parking spot that I rent. I called several tow companies, even had one come out. They refused to come inside the gate to get my car. Kelly stepped up, and offered his contacts to get me taken care of. Hurray Kelly! My car situation has been handled.

Kelly was professional and helped get unit set up and would recommend.

You can only access your storage unit until 6 p.m. on weekdays, and only until 5 p.m. on weekends. Wth????? It still gets five stars due to Kelly's truly helpful customer service! 👍👍 Update: public storage wouldn't return my money even though I returned my unit unused the next day 🤬 this lady on the phone said "just because you changed your mind" bruh, I was bamboozled.

Kelly at Milwaukie branch is knowledgeable, communicative and very helpful. A great sense of humor too! Made our check-in process a breeze.

Very clean, reasonably priced units, the manager (Kelly) is pretty cool too, super helpful and pleasant.

Kelly was great and provided excellent service!

Fantastic service! I am new to storage rental dynamics and Kelly was so helpful with information on how the process works. The facility was clean and Kelly really was the man to see about renting a unit. He seemed to take his care of the location very seriously. When it comes down to getting the rental unit it will be at this location and with this very knowledgeable and helpful staff. *Edit*. Talked to Kelly again about this location. Still great customer service and knowledgeable. If you need a unit talk to Kelly.

Kelly was quick and very helpful.

James was awesome! *Edit. The unit I rented was advertised as 10x10. I rented a trailer and towed my stuff over 1000 miles, to find a unit that is 9x9 and all my stuff will not fit. All their advertised 10x10 are actually much closer to 9x9. 9.2x9.3 Literally. Big waste of time, money and effort. wont rent from public storage again....and I am a long time customer.

Always great

Great service, fine accommodations for my needs.

Kelly was clear, efficient, and overall great to work with.

My experience was smooth, easy and management was extremely polite & helpful. 5 star customer service. Thank you!

Have been at this space for 1 year and have had the payments increase 3 times already went from 130-193-250. With no notice on the last increase. They have confused my unit with another unit (that was next to mine) cut off my auto pay an said my unit was emptied. Ran down to the building the next morning and turns out it wasn't my unit but my account was charged from a fee the unit next to me (that moved out) didn't pay for. The employees are kind but that doesn't make up for the mistakes. As well as the rapid increase every few months is ridiculous.

I have used storage units in the area But this by far was the best experience Mr Smith was more then accommodating And the 24 hour access was a plus. Secure clean and well worth the price. Highly recomend this place

Great experience highly recommended!

Great service always will come back

There is no way any positive reviews here are real. They upped the price of my unit twice now, once with a two week warning and now with no warning. Shady company. Put your stuff literally anywhere else.

Super amazing owner very helpful all problems solved this was the best experience I've had at a storage unit very comfortable

Kelly was amazing and so was dee they were both so very friendly great people! The best customer service I’ve experienced in my life. We had traveled out of state and we had come across a problem and he was right there to help fix it with no hesitation I would highly recommend this place.

This place is far and above the rest !!! Tim and Kelly are great people and more than willing to lend a helping hand and go above and beyond for the customer. I recommend this location without hesitation. Thanks again guys for the integrity and great vibes !!! Best Regards ~ Apollo Akasha

Amazing customer service... very informative

Great customer service!! Tim and Kelly are top notch!!

Kelly was very helpful in this process!

The man .. the myth... The truth! Kelly was the epitome of excellent customer service. He should be the new face... The new.. poster child... If you will if all employe training videos. Thanks Kelly.

Very fast and friendly. Good experience

Kelly rocks ! What 5 star customer service and he was a delight to work with

To whom it may concern, Your staff member Kelly was amazing. He was available, professional and friendly throughout the transaction. This could have been a big pain as it is at some storages facilities but Kelly got me in and out in no time flat. My thanks to management for having made good staffing choices. Bradley Berg President Industrial Equipment Repair

Really helpful, great customer service. A safe place to park our rig for a couple months. Thanks!

Kelly is amazing and does an excellent job! I would highly recommend this storage facility as I know my stuff are always taken care of 10/10.

Easy, quick, and great service! Best price I could find in the area. Kelly was very helpful and attentive! Thanks!

They have definitely gone way down on the list of places I would want to work with in the future! Used to be amazing customer service and just walk around great place but now customer service it terrible and the employees probably should be sober while on duty and definitely shouldn't leave locking ppl inside the gate and refusing to give them gate codes but maybe that's just me

Too much online stuff involved. Complicates something that should be easy.

I highly recommend you choosing any of the numerous storage facilities on McLoughlin. Unless you want to deal with terrible customer service and you items being damaged. Only had the unit for a few months but have had debris and water sprayed into my unit on several occasions. Been in touch with the Regional, she is no help either, I will never rent anything from Public Storage. After complaining about the issue, I just got a notice that my rate is going up from $94 to $128 a month. I will be moving my stuff out this month to the Uhaul down the street, used them in the past with no issues. Wish there was a rating lowering than 1 star cause they don't deserve that. Please see photos below and yes this is the inside of the unit.....

The gentleman is the most considerate and goes above and beyond, He was knowledgeable and answered all my questions and addressed all my concerns, Highly recommend this location anytime; Good work sir, Keep on keeping on!

Neva was extremely helpful. 11/10. Thank you so much!

My experience with most storage facilities aren't really good. However, when I signed up with Public Storage, Kelly was super friendly, very helpful, and extremely professional throughout my entire experience. He was knowledgeable and answered all my questions and addressed all my concerns. He was supervisor helpful. Thank you Kelly. Highly recommend Kelly and this location anytime.

The gentleman is the most considerate and goes above and beyond. Good work sir. Keep on keeping on!

Kelly helped me out of a jamb. Been renting there for over 2 years now

Very kind gentleman. Was available and ready to help problem solve after an issue with another location. Clean and controlled facility!

I had some rough experiences with the Public Storage company as a whole, but The manager at this location, Kelly, personally made it right. He has been very helpful.

This storage place was clean and well kept.Kelly was knowledgeable and helpful. Great customer service. Thanks Kelly!

Kelly was such a huge help to us throughout our stay here! We left only because we finally moved into our new house and didn’t need the space anymore! Thank you!!

Very helpful! Great spot.

Great place to store your things! Kelly was absolutely more then helpful and made this whole experience much easier for us. I will not rent anywhere else after this and will use them if i need a storage again in the future. Definitely a 5☆☆☆☆☆ STORAGE facility as well as management!! Thanks again Kelly!

Kelly gets FIVE stars while the facility itself gets about a 2 today. I got the warning that keys and locks would be replaced on my unit and I would have my keys sent to me, but they never were; and when I went to the facility to get the keys from the front office the office was locked with no one inside -- during the posted business hours. The sign even said "We're Open!" Whoever was supposed to man the office didn't -- and it's only by chance that Kelly showed up even though he wasn't supposed to be on duty, and he unlocked the office and got my keys. I was grateful to Kelly for taking that extra step after driving 30 miles to get to my unit to take some stuff out. I would've had to drive 30 miles back empty-handed had he not served me even though he was not on shift and didn't have to. As for the facility itself: If you're gonna promise replacement keys sent in the mail you've got to mail them -- which you had about a month to do since the email notice was sent out. And if you're going to post "6:00 am - 6:30 pm" for operating hours, then somebody should be there and the doors to the office not locked; either that or post hours that accommodate any absence by staff during the day. Kelly's deference (-) the fail for not sending me my keys or having the office open = an overall 4.0.

Neva was great handling my check in and a small issue i had.

The manager has been great! Very helpful, and kind. Plus the pricing is great! Definitely recommended this location.

Very good Service and friendly staff.

Kelly was wonderful! Very friendly and helpful. Went out of his way to help us and make sure we knew everything we needed to know before about the space before we payed. Will be coming here from now on just because of his great service! Thank you Kelly!!

Tammy was wonderful in helping me get the correct size storage unit for my household items. I would recommend this facility anuone.

Property #24406, Thank you so much Tammy! You fixed the issue with a smile and courtesy. I appreciate all of your help with our contract.

We went in with a lot of questions, as we have never rented a storage unit. Kelly was very polite and answered all of our questions, even took time to walk and show us a couple units. Glad that we went with this location. Thank you again Kelly for the awesome customer service.

The manager is amazing he has such a great attitude and remembers who you are when you come in...always helpful and talking with him even not about my unit is great...I asked him if he would apply at my job for he is a great manager I would definitely work for him...I greatly appreciate all he does and thank you for hiring him for that store!!!!

Super nice and great customer service and did everything right away perfect for me

Nice units unless you need to clean one out. There is absolutely nowhere to throw garbage away. It's quite strange.

Tammy was very helpful and nice during a crazy move

非常好的仓库，kelly 是一个非常好的员工，认真负责有耐心，大家想租仓库的可以来这里！！

Was having issues getting into my storage unit at public storage today and I have to say that Kelly was the greatest employee ever and he totally helped us out and helped us get into the storage unit and get everything taken care of and went above and beyond his job duties and totally rocked it

Neva was so unbelievably helpful! I was worried we would not have enough space in the one storage unit we had reserved. She set me up with two that were closed together to ensure the moving process was easy and that there was enough space. On top of that she went above and beyond to ensure I got a great price and understood all of the pricing and billing!

Outstanding customer service, the price is right and the location is just what we needed

Very clean and easily accessible property. Best prices for storage units overall! The manager, Kelly is really polite and helpful. I'm glad we chose to store our Recreation Vehicle here. The areas are clean, the parking is organized, and I feel comfortable knowing my belongings are safe and secure here. I would recommend them to a friend. Thanks for the great experience! ~Syd @SiStainable_Home_Empire

Not even half bad at all! Kelly the manger is super helpful with great customer service. I'm pleasantly surprised at how well the premises are kept up. We would definitely rent a space here again.

Kelly was the greatest help a person could have when moving. He didn’t hesitate to stay late so I could unload my movers truck. God Bless Kelly for his wanting to help people in the unselfish ways that he does 🙏🏻 He’s why I went with Public Storage 💯%

Hands down, I have to say it was the quickest and the best experience I've had renting from any self storage facility!! This Public Storage location has an on-site manager who actually cares not only about the facility but about his renters. Literally in the last minute of his work day, Kelly went out of his way to make sure that I was taken care of and able to unload my truck. I definitely recommend THIS public storage location. Thanks again Kelly!

I may work for Public Storage in a different district, but I know a good property manager and I respect Kelly for his ethics, honesty and being just an all around a wonderful human being. He is one of my "Best Day Evers" Go see Kelly in Gladstone ,you won't be sorry you did.

Kelly was a fantastic help! I had limited time, there were three folks in line, and I was sure I was a fool for using my lunch break to handle business, but without shortchanging anyone, he saw to everyone’s needs efficiently and simultaneously proved ‘good small talk’ isn’t a contradiction in terms. A class act with a great attitude, he was able to answer all my questions, and he really started my relationship with Public Storage out on the best possible foot.

Well maintained, courteous staff (particularly Kelly, thank you!)

such a great experience with Kelly today! helped us get in, took us to our spot, so organized and friendly!! Thank you Kelly Brad Mcfarland and charity hess

Public Storage is getting one star because they close at 6 p.m. during the weekdays and 5 p.m. during the weekends. So if you have a job that works normal business hours you're out of luck if you need to get into your storage after you get off of work

I paid for this month towards the end of last month, emptied the rental yesterday and I don’t get any money back for the rest of the month!!! Nothing prorated!! What a rip off!!!

The manager, Kelly is especially awesome! Very real and nice which I appreciate in business😁

I was looking for another Public storage place and got lost. Kelly was very professional and helped me find my way to my distance. The place was clean and Kelly was very helpful and friendly. I would recommend this Public Storage. I was given a cool picture that was going into the trash. Thank You Kelly.

Shama is a good professional

So far place is great! I had good service with the New manager Kelly . In my case the only bad is not 24 hours access.

This is a great Public Storage facility. In a world where patience is thin and customer service a thing of the past, it is such a wonderful surprise to run into a manager like Kelly. My interactions were an absolute pleasure. He went out of his way to help me in a tremendously difficult situation. He showed empathy and kindness and went above and beyond to help me. As a business owner, I can tell you that Kelly is the type of employee you treasure and keep. He could teach a master class in customer service. THANK YOU!!!

100% hands down best service and great prices! !!!HIGHLY RECOMMENDED!!! I got a 10'×20'×11' W×L×H for $230mn. when uhaul storage no long had my 10×10×6 I would of had to pay the same price for my 10×20 for 2 5×10! Moved from Michigan and was able to unload my 7×20×7 truck with ease and still had room to spare! KELLY, YOU WERE A LIFE SAVER AND I APPRECIATE YOU SO MUCH!!!! TELL YOUR BOSS YOU NEED A RAISE :):):) Easy to get in and out and get to your unit! Clean grounds and units! THANK YOU AGAIN FOR EVERYTHING!!!

It as so easy to move my things into this location. Great customer service, property manager explained everything in detail, and provided me with an extra when he discovered my unit had two doors. So helpful!

Mark was very helpful and kind!!!! Wonderful experience.

Lynn at the 24406 is the best. She got me a unit when they were almost gone. Go see Lynn!

Excellent facility with premium unit's and excellent public service lynn zachman helped me out with everything

We loved their amazing staff but dislike trying to get into our rented storage and the gate is closed, not saying it will be open during business hours??? We didn’t get a notice or anything about this.

I rented a unit from this place and I paid on the last day of February your bill isn't supposed to be due until the 1st so my first payment would be due April 1st which they had already put a lock on my unit and charged me a bunch of late fees saying that my first late payment was on March 1st the day after I paid $322 for my first month at the unit. This place is a scam they started giving me late payments even before my 30 days was over that I had made my payment don't rent from here they will screw you over every time will not work for you will not return my calls planning on selling all my stuff. They should be legally recommended for doing this to people what they're doing should be illegal

Absolutely terrible place gets broken into all the time. Almost had ours but didnt get all the way thru the lock thankfully. We have talked with multiple people who have lost everything. Time for Pubic Storage to get there act together We are thinking class action lawsuits are in order. Not to mention how filthy the place is. No up keep at all. Every hall is full of trash leaves all over moss growing on the buildings. People living in RV's out back on their property. Nasty mangers that do nothing!!

Just had my stuff stolen from here, moving my stuff out as soon as possible, something shady is going on there. I was told people live there.

I had a recent break in at my storage location. Our stuff was gone through and many things lost. At least the manager was great to us amd very helpful........ Watch your stuff Make sure to regularly check your storage items at all storage locations... Thiers are out in force

I am very impressed with the cleanliness of this facility! Jeremiah was very kind and knowledgeable of the products they sell. Convenient location too.

Thank you for making everything go smoothly.

Lynn was such a help to me. I ended up misjudging the size i would need and when i had to go there and get a bigger size she was little miss "Johnny on the spot". She new i was coming and greeted me at the door and told me she had a mask so i didnt have to go back to my car. She took care of my needs and was so kind. Im disabled and was exhausted. Im grateful for her kindness and professionalism. Thanks Lynn

$600+ stolen from the unit, including a nice bike. No sign of forced entry -- and was using a lock they provided. To pile insult on injury, they charged for an extra billing period despite my clearing the unit as they requested before 9pm (what they did is decided to log me as having moved out the day after despite stating that clearing out before this time would not extend the billing period). Public storage is terrible, go local and pick a business with a reputation it wants to protect.

Jeremiah was courteous and knowledgeable of the units and products they sell! The facility was very clean. Location is perfect!

I worked with Debby on securing a unit. She followed up from my online reservation and explained the needed steps and arranged a time to meet that worked for me. She made sure I understood the agreement and hours. She did not try to sell me any unneeded items but let me know what additional items and services were available.

Debby was very helpful in the check-in to get the new unit.

Had a awesome experience while paying for my bill. Debby the relief manager was outstanding and lovely definitely keep her around to greet you with a easy and enjoyable chat. Thank you be happy to relive that experience everytime!

My unit was tamper with not once but twice. Did not get into my unit but close. Also when i purchased the unit it was for a 24hr access and after the second month it seemes the main door into the units which i have mine is longer accessable after 9:00 pm. Managemnt has been nice over all but no notice was givin for the change in my 24hr access so for that i score 2 stars just because rent "was" reasonable, till my access was restricted.

@PublicStorage Don't ever use Public Storage. Everytime I thought I was gtg they changed the price or the unit wasn't available! I couldn't rent over the phone so I sent my brother in law. All of a sudden its first come first serve! Poor cust service!

This has been my first storage experience. Debby was amazing at helping me see what I needed and clearly explained everything. She rocks! Thank you Debby.

The units smell like mildew,mold growing on the outside of the storage units.Very dated.NEEDS to be updated.

Great customer service, and very accommodating when I needed to get a bigger unit. It is also a safe place for my wife or kids to visit. 5 stars!

Dianne was wonderful and very helpful

A gal named Crystal was very friendly and helpful.

Very friendly and helpful. Thanks

Jeremiah is awesome! He is very carrying towards his customer and makes them feel right at home. He is patient and understand. Thanks for being so awesome!

Very friendly and helpful employees. Nice clean facility! Great rates.

Unit got broken into first week, Stuff got stolen. Then they won't work on recover or credit. Could not afford and they sold my remaining belongings!

Friendly, accommodating service and reasonable rates.

Awesome staff super helpful and friendly really this is how customer service should be..

Crystal was very nice i do however have issue with the fact that you wont prorate the unit as i leave like you do when i arrive. Im moving on the 8th but have to pay for the entire month. The only reason i can see for this is to gouge yiur clientele. Way to go. Theres costomer service for you

Crystal was a great help, knowledgeable, and informative. Thank you Sincerely Barbara

Crystal has always been such a treat to work with. She is very friendly and very intent on making sure all of my concerns and questions are addressed. I never feel like i am interupting her or bothering her and that always makes for a wo derful experience.

Friendly employees

Best customer service we've had with storage ever! Crystal was always pleasant to call if we ever needed anything.

Brought someone to move. He wasn't happy

Clean safe facility. Good location. Staff was very friendly and helpful. Had to leave because PS raised the rent significantly twice in less than a year.

Tonya was great, helped me with all my questions and has great customer service skills.

Had a great experience with Tonya! Perfect unit, great condition

Everything has gone very well so far! I'm extremely grateful to have my belongings in a safe secure spot conveniently close to my tiny new home!

I was assisted by Tonya at Gladstone Public Storage, she was very clear about the process and made it easy to set up the rental of unit D291. She was very helpful and pleasant to work with.

Woman who helped me was named Tanya. Very kind and helped me out with lock problem :)

I have been renting here for a while already and do not really write reviews but today I met the new manager Christine and I what a great experience! She was very helful in managing some stuff for the units I am renting and put the time herself to clean out a new unit for me before using it eventhough she was already off work! That is what I call customer service!

These guys are great. Awesome customer service without a doubt. From the first visit here to pay for my unit, until I gave notice to vacate, everyone here has been more then helpful, informative, and extremely friendly. Everything from holding a specific type of unit for me, giving me access out when I accidentally stay passed closing, to only needing to give a few days notice upon vacating. Between cameras, staff, and location I was never concerned with the safety of my belonging, and I had my entire house here. I would definitely give them a 5 star and recommend this location! Thanks guys. Sincerely, Cara Rayburn

Great customer service !

Nicole was super friendly and made it easy to rent from Public Storage. Highly recommend.

Hard to get in small

Nicole is great

Clean propperty, great prices. Nicole provides exceptional and excellent service whenever I come around.

This is a great place! Everyone there was super friendly. They answered any questions and explained everything. The property is secured as well. I would recommend renting a unit from here if you need one!

Nicole is so helpful and is very accommodating. Good location, reasonable rates and Nicole is thorough and makes sure you leave knowing what you need to know.

I'm moving and came in to get some boxes. Nicole was so friendly and helpful and she even helped me carry them out to my car. Thanks a bunch.

Called to get pricing and policy info for my aunt. Nicole was very friendly, extremely helpful and knowledgeable.

Betsy and Nicole are outstanding. We were in and out in about 15 minutes and they treated us well, making sure all of our questions were answered and that we got the space we needed.

Nicole is the best ....She is so friendly and very informative!

Great customer service. Always able to answer questions I have and makes sure in well informed. Thank you Nicole.

Nicole's customer service is exemplary. She was so helpful with me to get my move into the storage unit accomplished.

Love chucky cheese had my 60 th birthday there. Chucky cheese rocks

Judy at the front counter was very nice and helpful I would definitely recommend this place to all of my friends

I was looking for storage and came across this location online. The location has a good review base. There are a few low scores but the 5 stars well out do them. I came to the storage after making my reservation online. I was welcomed by Nicole, the manager and she is terrific. Very friendly, professional and knows the business. Come here for storage. It's clean and fair priced.

I've never needed a storage unit til recently and Nicole made it so easy and stress free for me. She always greets me with a smile and knows what it means to provide good customer service. Give this girl a raise! I will recommend her location to my friends and family. Thanks Nicole!

Public storage for everyone

WOW.....OUTSTANDING CUSTOMER SERVICE from DIANE!!!!!!!! Literally one of the best Customer Service Experiences I've EVER had!!! Diane went out of her way to Assist me in getting into the right size Unit and held it for me, even when I couldn't make it back in time from out of state. She is a Wonderful Person and I Highly Recommend this PS location and HER!!!!! A "5 STAR" RATING FROM ME!!!!!!!!!!!!!!!!!

why do u say secure storage when u have no security my unit broken into and your insurance u force me to buy wont cover my losses but it did cover your door i see what is important to public storage will u ever put ant security at this place

they have no security and give u no satisfaction when unit broken into insurance forced to buy wont cover losses from unit

Never answers phone to ask questions, staff can come across short tempered when asking questions. Find another place to store stuff.

I have rented here before & was so pleased with the service & cleanliness I’m renting another space here. Nicole is welcoming, friendly, & professional. Always clean grounds, great location & easy access. AAA+++ :) Highly recommend.

This place is very user friendly and the management is very helpful.

Best place I've ever been. Super great staff. The lady at the desk was AMAZING!

Most storage places you go to are always so down and dreary. This location I am always greeted with a smile and prompt service. Nicole is great and the fees are more than fair.

Gate open til what time.?

Nichole rocks! Thanks a ton for all your help on updating my payroll info!!! Bret Martin

She's a very good person very nice

The location is convenient but for how expensive this place is I am underwhelmed. They don't take payments over the phone and can't give you the same specials that are advertised online (which is just odd), so I don't understand why they bother to call you when they just direct you to their website. The late payment fee is approximately $50 which is ridiculous for this type of service. Update: I'm revising my rating from earlier. When I moved in I asked if the monthly cost would be prorated when I moved out. I was told yes. Considering I have 20 days left in the month after moving out today, that would amount to a lot of money refunded. SURPRISE! They don't prorate at all. Needless to say I am furious with this place. Waste of money - one star. 2nd Update: After commenting on how upset I was with this place, the office out of Milwaukie reached out to me (I think within 48 hours, too). Their call never popped up on my phone so it wasn't until a month later that I realized I had a missed message. Rather than deal with the issue of pro-rating the last month, they refunded the entire month which was above and beyond - a nice gesture. It was very nice to know that they are willing to back up what their employees say. I really appreciate that.

Very friendly service willing to go out of her way to help in an manner needed

I had a wonderful experience dealing with staff, she was super helpful and very informative. I am thankful for her kindness and would recommend this place to everyone.

They were super easy. I paid the price it said online. Checked in, stored my stuff for a month, checked out.

The place is wack and is wayyy to expensive. If u work here, and are reading this: " lower my monthly premium

We had a great experience with Nicole. She was extremely helpful, upbeat, and friendly. She gave us great advice to help us make the most of our rental. A really nice person. Our move-in and move-out were easy. If I ever need to rent a unit again, I will definitely go there and not bother to shop around. Customer service is worth everything to me.

Nicole is awesome! 🤗👍 She has been super helpful and has gone above and beyond to make that everything is going well.

I used this location around six months ago when I was in-between apartments. I came back to do so again because the first time Nicole impressed me so much with her willingness to assist and get me the best bang for my buck. She didn't have the same size storage unit for me, but was super happy to point me just down the street to a Public Storage location that did. She even called ahead to let them know I was on my way! You don't find customer service like this just anywhere. Without a doubt I will recommend using this location.

I am giving my experience 5 stars as Nicole was so kind and patient with me. She was very knowledgeable and helped me through the whole process.

Nicole was super nice. Super easy set up of new unit

Nicole is always so nice...always want to see her behind that desk ...she is wonderful.

My husband and I are moving back to the area, and we desperately needed a storage unit, but had no idea which to use and trust. I hopped online to find that this particular location had some great reviews, so we decided it would be our first stop. I’m so happy to say that those reviews led us to the right place. Nicole was ridiculously helpful and awesome. I own a small business, and I wish I could find employees half as awesome as Nicole. Thanks for such amazing service!

Good

I was having such a terrible day yesterday and when I got here walk to the door I was greeted by Nicole and she was more than willing to help me out and you do for me what I was what I needed I really appreciate public storage and I really appreciate their Staffing thank you again so much and I really believe that you guys have a wonderful person working in your office again thank you I wouldn't go anywhere else

My storage unit rent was due yesterday. Can I still get into it?

We have dealt with many storage units in the past couple of years due to the fact most of our household goods are in storage. I want to say we have never met such enthusiastic representatives of a storage unit as we did today when we rented. Great customer service, Nicole is a character who has a dry sense of humor that makes doing business with them so very easy. Glad we chose to rent from this Public Storage!

Nicole was super friendly and welcoming! She was very easy to converse with and supplied us with all the information we needed to know. Facility is clean and we are very happy with our unit. Thank you!

My needs are always meet and the staff great

Great, easy and convenient location. Nicole, the manager was very helpful.

Wonderful experience nicole was very helpful and very nice and wonderful

Staff was friendly and really know the business. They were able to answer all of my questions thoroughly and made sure I was well informed. Nicole was busy when I was there but took her time and did not rush me through. Thank you for the excellent customer service. 10 STARS!!!

Service is awesome

Ok but hard to work with especially if you are out of town

Very outgoing and helpful answered all our questions. We had a quick paper work in which we all love ! We were in and out !

Had a great experience renting here. Fast and friendly service. Nicole Rocks! Come see her if you need storage.

Average in price

Electric fences provide feeling of safety with the electronic gates, but does ur gave video surveillance? Inside or out?

Great service! Got me exactly what I needed. Highly recommended.

Nicole is very nice and efficient!

Nicole is very helpful and nice, we used the RV lot for several years. Great location and always friendly staff.

Nicole was so sweet and easy to help move! Come here for a unit and get amazing customer service!

I had a great experience here! Nicole was very helpful and was able to answer all my questions! Love it here! Thank you ! Definitely recommending this location thanks Nicole!

Nicole was an awesome employee a public storage she has always on hands and very accurate with all the billing and also with customer service it was an awesome experience and I appreciate being a customer of the public storage with it employer like Nicole thank you very much and have a great day!

They have no security cameras.

Super nice! Saved me a ton of money! Helping me move forward!

I got the very best service from this nice lady, Nicole, She took me to the storage and knew it was a perfect fit. This is the first for me.. usually I get people that don't want to do their job. And she did!

Reasonable rates, very secure. The office staff is nice and very helpful. They mostly have large units, but do offer the first month free if you reserve online.

out of my price range.

Hate is a strong word but I feel like they gave my Sister the runaround when she tried to rent a unit for me. I was retuning to the area after 23 years of Service and my sister was getting the unit for me prior to my arrival. They charged her monthly for their insurance in spite of the documentation she had form USAA saying my items would be covered. They had special locks that had to be purchased as a standard lock would not work. The unit was very expensive and they do not offer any type of discounts. We got out of there as soon as possible but now we have this lock that can't be used for anything else. Very disapponinted. Will not use Public Storage again.

Nicole us the property manager at this location. She was such a pleasure to deal with. She was very insightful and helpful. I came in and she greeted me with a smile and was eager to help me. She went over everything thoroughly and made sure I understood each step before going forward. She deserves 10 stars. Thank you

I just love this storage facility, it is convenient to my house and my work. The best part about it is Nicole, she has great customer service and always puts a smile on my face.

Nicole was wonderfully helpful, professional, and friendly. She very patiently helped me figure out the best deal for my needs and timing. She gets 5+ stars... PS is convenient but overpriced in its peer group.

Nicole is fabulous and so helpful, she does an amazing job!!!! Go see her for your storage needs and she will make sure you're taken care of!!!

Great deal on my unit, and Lorie is an absolute joy to be around, very helpful and considerate!

Friendly people no problems

I stopped in to complete an online rental. Gladys, who had JUST finished her training tests, was friendly and ready to help. She was excellent at explaining everything and answering all my questions. I'd say she aced this first "official" customer service and I give her 5 stars! Also, thanks to Property Manager Nicole for monitoring it all for quality assurance.

This is a general statement on this company. The facilities are usually clean, and secure. So is the competition's. They lure you in with a "free month" only to jack up your rent 10% every year just because they can. They don't tell you that in your contract. They DO tell you, however, that if you fail to pay they will sell your stuff, and that they will then charge you for selling it. Do yourself a favor: get with a privately owned company. They are more concerned with keeping customers than they are about making an extra $10 a month on a storage space that would otherwise sit empty for months.

This Public Storage location on McLoughlin is convenient to Milwaukie, Gladstone, even Oregon City and Clackamas. It's quite large, more than 500 storage units. Sometimes the company offers a discount on the first month, although the "$1" circle at the top of the web page is misleading, that discount only applies on some units. If you rent a unit, you'll find several add-on charges, including an administrative fee, you'll be required to buy a $20 lock, and later you'll be asked to buy your own insurance --- conveniently, they offer a company insurance for $15 a month, which I calculated is about ten times more expensive than some renter's insurance I bought recently (both were $180 per year, but the renter's insurance coverage was $50,000 and the PS coverage $5,000.) The women working at the desk are friendly and knowledgeable and do a good job. The units I saw were clean.

Nicole and staff are top notch! Very friendly and helpful! Great customer service, Clean property. Would def recommend them to anyone looking for a unit.... Thank you for all your help!

I have just had it with this place. I have an RV stored in the back lot, which has an additional code that I have to call every month to get. They refuse to pick up the phone, or ever call me back when I leave messages. The facility is 30 minutes from my home, I can't just pop over and grab the code in person. It has caused so many problems, we never have access to our RV!

Everything was very satisfactory. I have given 3 stars only because I was required to purchase a lock that once I vacate I cannot ever use anywhere but Public storage. $20 extra dollars for a useless product other than at that facility is just a waist of my money. I feel it is just another corporate ploy to make money. I also felt a little pressured for insurance when my home insurance covers my rental contract there.

Stopped by here as a walk in. Both ladies in the office were very attentive and knowledgeable. Allie was the one who helped me through my paperwork. Even though she was still being trained she was knowledgeable about public storage. I walked I wanting a 5 by 10 and left with a 10 by twenty for half the price I would have paid for the 5 by 10 due to them having a promotion! Would definitely store here again!

The staff was great always smiling

Horrible..... My locker was broken into and my shir stoling

Very friendly and they go out of their way to help.

The lady at the office was great and very friendly and helpful

Nicole and her staff are the best! Most helpful and considerate every time! Will continue to use this facility until I no longer need the space!!!

Awesome

Went very smoothly, thank you!

Nicole is great people

Over all, good storage. But no one in the office at 5:30 pm??? Half an hour before closing???

Had a wonderful experience, being a first time storage renter I loved the friendly atmosphere coming off the wonderful staff. And the spaces had a great verity. Will be renting here for a while.

Thank you Public Storage for hiring great people like Aidan. During one of our famous Portland, OR torrential downpours, she was called to help out the Public Storage down the street (a new employee needed help). When I arrived at the storage unit to pay my bill ten minutes til 5pm on Sunday night (totally forgot to pay my bill on time and freaking out) and there was a sign on the door saying the manager would be back at 7 minutes til 5pm. I was a little worried that it was cutting too close and I might not get my payment in on time, thus accruing late fees...yikes! She showed up exactly at 7 minutes til 5pm...whew! I was relieved, because nowadays so many people are not punctual. I was met with a smiling face ready to help. She put my mind at ease and quickly entered my payment and another customers payment as well. She is a bright star among so many dim bulbs encountered these days...can we clone her please. Thank you Aidan and thank you to whom ever hired her...great job!

always have had a amazing customer service at this location! they really go out of thier way to help you and to me that means alot!

I have been to this property on several occasions and Nicole is always smiling and eager to help. She has gone out of her way to help everyone that comes in the door. The service you get here is definitely with the money!!

I'm happy with Tyler at my local public storage, the guy is really helpful and has great customer service. I would definitely recommend this place to anybody else

I stopped in to pay my sisters storage and I just think Chris was the most professional courtesy guy I ever ran into. Thanks Public Storage for hiring such a fine young man.

If you are looking for a great place to store your things this is it. Nicole is the best. I had to find space quickly but needed more than one room and she made it happen. Initially there was only one room available but she went out of her way to help me reserve a space at another location but kept working my problem until she was able to get me the two rooms I needed at her facility. It was refreshing to see someone work that hard for a stranger when she probably would have been able to just blow me off an still keep her place full. In my opinion all of these businesses are pretty much the same but it is the people that make them different and she makes this place shine.

Nicole , the property manager is very professional, thorough, and friendly, while meeting her today, and during our business transaction. Thank you. Sincerely Kristy Allen

Outstanding, friendly,helpful service recommended to my family and friends.

Friendly and helpful people running this location. We have referred my sister and a neighbor to this location. All of us storing our RV's. Security fits our needs.

Highly recommend this location Nicole customer service is outstanding. Rental process went faster then expected and got the unit size that work perfect for what I needed .

It took me forever to figure out how to leave a review for this team but it was worth it. If you are looking for friendly service and a secure and clean facility, check this Public Storage out. We had great service at the South Salem Public Storage so we were motivated to use Public Storage when we moved to Portland. Finding RV space was difficult and we thought the Milwaukee location would be to far way from our house. Turns out it is not that inconvenient of a location since we are always on Hwy 205 and we have really enjoyed the staff at this facility. We would have preferred a covered rental space for our motorhome but the quality customer service sure has been an asset.

This location is awesome!!! Great customer service, she made it super easy to get into my unit and was more than happy to go above and beyond my needs!!! Highly recommended!!!!!

Nicole is both competent and personable. She has the best interests of the customer in mind while maintaining the efficacy and successful business practices of the company that she represents.

Nicole was outstanding. The location is conveniently located, clean and the prices are great. I saved so much and got better quality boxes than their competitors. Thank you so much Nicole. I will definitely be back!

I would say that this company is on par with other storage businesses. Occasionally the prices are lower than the others, but it's hit or miss. The gentleman that helped me was Terrance and he was excellent.

This seems to be a very well run business. We were helped by Nicole, who was at a disadvantage because they didn't have the size that we needed. She was able get us into a smaller space (which saved us some money) and made sure it would work. She was a big help.

I Stopped by this location to get a last minute storage space. Wasn't sure what size I needed, but Nicole was happy to help. She took the time to go over what I would be storing and even took me out to look at the one she recommended. The property is clean and in a very convenient location. I was really pleased with great customer service and knowledge Nicole gave. I will recommend this location to anyone needing to store. Thanks again Nicole!!!

Nicole made my purchasing a storage very quick and easy. Every satisfied customer. I will use public storage in the future and recommend this location because of the excellent customer service!

Nicole was extremely helpful and I'll be using Public Storage for all my large storage space needs. Thanks, Nicole!!!!

The lady at the counter was very knowledgeable and helpful. She made the renting process so easy!

Nicole & Deanna were great! It was a wonderful experience! I was going somewhere else then changed my mind I am so glad I did the customer service was absolutely the best!!!

Great service, quick and friendly. If ever I need a storage unit again, there's no other place I will go! Thanks Nicole at Public Storage.

Great service. Nicole was extremely helpful. I won't go anywhere else for my storage needs.

Service was fast and courteous. Price was a great bonus too.

Awesome! Nicole is the best and has a great sense of humor. She is very efficient.

Went to public storage to look at a way to store my belongings met a Nichole and Rachel they showed me a nice unit and were very kind to me great to go very nice people

I was at this location today and everyone there was extremely helpful. I came in with a few questions and they answered them all, without skipping a beat. They did help me with my purchase of packing supplies I needed to get everything ready to move. I was not ready to rent today, but I am planning on returning someday soon as I highly recommend this location and staff.

Came in to get pricing Nicole and Tiffany were very helpful, answered all my questions. Will be back to rent from these employees.

Fantastic customer service, friendly and helpful. Would definitely use again!!! Tracy was very helpful and knowledgeable.

Stopped by for a price quote, very affordable and staff was very friendly and helpful. They went out of their way to give me all options and also took the time to show me all the packaging supplies I would need to make sure my belongings were well protected.

We had such a great experience! Nicole and Natalie did a great job helping us and saving us a ton of money!

I love this location!! Nicole and Alyssa are extremely helpful and provided outstanding customer service, I'm going to recommend public storage to everyone I know.

Awesome place to get a storage unit

Nicole and Kayla were GREAT, super knowledgeable and up beat!! Would recommend this location to everyone!!

Natalie rocks! She is the best and deserves a raise!

Nicole and Kayla are amazing, these ladies really know what they're doing! I am new to storage and they both made everything so easy. The other reviews on here really speak for themselves but I couldn't resist putting in my two cents. Thank you both for making getting a storage unit so pleasant!

These lady's are great they set us up and gave us all the deals they could. Much better customer service then anywhere else! Nicole And Kayla are great!!!

Lady in office is very helpful.

Nichole was the nicest person I have ever talk to at a public storage I would definitely recommend people this this public storage she new all the answers to my questions

Very helpfull

I am moving and have visited this location many time. The ladies that work is this office are so helpful. I have many items that are very fragile and hard to pack. They were able to help me find the right items I needed to pack everything, and make sure it will be safe during the move. They are always happy and cheerful and willing to go above and beyond to help. I am so great flu for all of their advise and expertise. I wish I could give more than 5 stars because the service here is amazing!! Keep rocking ladies!

Best storage company, facility and staff anywhere. The whole facility - inside and out - was spotless. I came in for my appointment early and Nicole was very professional with a contagious positive attitude, kind and understanding. She went over all points of the rental agreement, always checking with me to see if I had any questions - which I really appreciated. She cheerily took me out in the Milwaukie Monsoon weather to check out the unit to ensure it was the right size and show me how to enter the code to the outside door and open the lock to the unit. When we were all finished with the paperwork, I went back out to put stuff in the unit and couldn't manage the outside key code. Nicole graciously came back out in the record-setting, pouring rain and helped me make sure I was victorious over the ever vigilant locked door. We're talking REALLY icky outside, people, and she was so nice about it all! Nicole gets my vote for "Hero of the Day for Wednesday, 3/5/14".

Nicole is very nice and professional. The service was great

Went to this location to check prices and the staff here was great and extremely helpful. I am not needing a unit quite yet, but when I do I will for sure come back to this property.

The service was great. Nicole was very friendly and professional.

Nicole is very knowledgeable and an asset to the company!!

Nicole is very friendly and professional.

Nicole helped me and she was awesome!! Very thorough and a please to deal with. She went occer everything and made me feel very welcomed and appreciated!! Thanks!!

I have always been treated with great customer service here. Thank you Public Storage

Kayla was great really nice smile and answer all my question. the unit and lot was clean easy get into and out. they listen what you have to say and make you felt welcome, thank you Kayla and other lady who was in the office that day dec 4 2013.

The manager was awesome in the way she quickly and politely went through the whole process. I was in and out in no time!

Was clean, safe, and secure. It was everything that I needed a storage unit for. The price was fair, and if I need another unit in the future, I would return.

Nicole (property manager) provided me with great customer service explain everything i needed to know very well, she is very friendly and makes you feel comfortable with renting with public storage.

I had one of my most pleasant experiences with Natalie @ Public Storage yesterday. She was SO helpful! She displayed EVERY needed character of excellent customer service. She was informative, patient, kind, available and even funny! I was about to switch storage companies, for convenience, however Natalie helped make my situation less of a problem, resulting in my continued rent with them. Thanks Natalie!!

The young lady who checked me in was GREAT, My only complaint is the posted price did not tell me I must have Ins. and buy a special lock.

Situated in a relatively easy to find location with decent prices. Not everything about storage is easy to understand. Every time I go in though, Natalie is there and she is SUPER helpful. An employee who will go (and has gone) out of her way to help a customer every time. I always try to make sure she is there when I go in to pay my bill, or if I have any questions. Always satisfied with the service.

Yesterday (October 20) we were cleaning out the unit and had a load of stuff we wanted to take to a Goodwill or Goodwill-like drop off station. I called the office and Natalie didn't know but she went on line and wrote down the address, phone number and detailed directions to two sites that were close to us. WOW!!!! THEN when we were headed out with our load she came out to meet us with the notes she took for us! WOW!!! This kind of service is so hard to find and I am so grateful for her help. I own my own small business and know first hand that it's hard to find someone that is willing to provide excellent customer service! THANKS NATALIE!!! You were so helpful, and went above and beyond!!! Judith Allan, DC

I was helped Natalie, she was a great help and very informative. The center is very clean and easy to drive around. A good value.

I was helped by Tiffany, she was so fun and helpful! I can't believe there aren't more reviews. I would highly recommend this location. I shopped around for awhile before deciding on Public Storage, this one was the best bargain by far! Very impressed by staff and the cleanliness of the area. GO PUBLIC STORAGE!