Public Storage Self-Storage Units at 1203 SE Tualatin Valley Hwy, Hillsboro, OR

Called twice before processing my payment to make sure I will receive a refund for the lock fee. Was told to return the lock and a refund would be processed. Came into the office and was told the lock was mandatory. I’ve been using the same lock I purchased for storage. It has been accepted in several storage locations. What’s upsetting is that I reached out and received and answer, but the manager did not honor it.

I have hard time to hold head quarters about rats and rats poops, we did went check out was like almost 4 month ago was nothing. Until two or three weeks ago ago my daughter say look alll over poops and unsure if rats or mice live in storage? Wish I do take pictures I will check again by next week

Buena atencion

My unit was infested with rats for over a year. I finally moved out and threw a bunch of stuff away. I brought this to their attention twice. They said they were working on it, but the only bait stations I saw were by the entrance and there were none anywhere even close to my unit. I would also like to add that when I moved my stuff out that there were no nests in my unit, so the rats must have been living in another unit. I had droppings everywhere all over my stuff.

Simple process, clean well lit area, great security. Would recommend

Wish I could remember the guys name that helped me at the desk he was awesome kind and patient 🙏

I rented over 2 years. The staff at the Hillsboro off are the best. I would recomend. Best service Ty

Our family has had a unit here for around 3 years and the rent was always going up. At times we would go in and ask the reason for yet another increase (multiple times in one year) and they would “adjust for the region.” This latest raise (of $65/mo!!) was ridiculous. The notification of the increase with less than 30 days notice was the final straw. In looking at other nearby storage facilities, the prices (no discount) is $100 less. Furthering the expenses at PS was how, even though we asked questions, we were told we needed the rental insurance they provided for $15/mo. This cost is covered under our existing homeowners insurance, as we thought it would have been. Moving our stuff out within 2 weeks was super fun. Especially because nights were not an option. The light has been out in our unit for the last 6 months. Management was notified (an official looking dude literally wrote it on his official looking clipboard), but nothing was done.

They are updating security features very secure

They started construction work and I have been unable to get into my unit for a week now. They didn’t even have the decency to warn me.

Open on sundays is a + for the office, Bluetooth entry is a + I like knowing my things are safer than out in the opening.

I just wanted to spotlight Eli's service to me as a customer of 5 years at the public storage store on 1ualatin valley highway. He has help me with so much since he started there. I appreciate him trying in every way possible to solve any issues I've had. With the results being resolved & the goal being accomplished, I am so pleased. Eli is a friendly person that is stern but reasonable. Thank you public storage.. Kandice Camp

Horrible experience. Raised rent by half again as much in the first year. Nosy, and concerned with how much time you spend there. Completely infested with rats. Like, tons of rats.

Christine provided excellent customer service this morning. She covered everything very thoroughly and I look forward to working with her in the coming months.

Christine-was very helpful! She reduce my acct because I have my own insurance and lock

DO NOT RENT HERE. The manager is not on site, even during the time window specified on the website. They do not answer the phone. They told me they need to "verify my documents" before the access code will start working - however there is no one who could do that. It cannot be done online. Chat customer support on their website is rude and unhelpful. Overall, a terrible experience - lost a bunch of money and a whole lot of time. Rent elsewhere so you don't have to deal with horrible customer support at Public Storage.

Looks good

Love it

Getting to pricey $189/mo to keep an RV there now.. Even my truck spot has raised rates..Rates have all gone up more than a little..

Christine was incredibly kind and helpful, much more so than any of the remote customer service people. Your best bet is to go right to the office

Christine was a great help to us. Great experience and service.

Cheaper than the rest Newly renovated alot better now than was before. The manager has great communication seem to be very friendly and help me out right away one time my lock was accidentally not on properly and they contacted me overlocked to make sure nothing would get stolen that was all good.

Wonderful stoeage

Easy to rent online; however, if you need anything else, you're out of luck. I rented a storage and ended up not needing it, so I tried to cancel. Theres no option to cancel online, so I called customer service. That number forwarded me to the office. No answer. Ok, I leave a message. Didn't hear back, so I called several times the next day. No answer or return call. I get on the chat and the rep says I have to contact the location to cancel. I'm sent in circles with no resolution so I finally make it over to the storage place during work hours. The door is locked and the front office looks like nobody works there. What??? So I get on chat again and they are finally willing to help me since I made a fuss about being onsite and calling several times. Great, everything cancelled now. Wait, my refund. I get everything back except the administration fee of $29. Really!? This isn't a lot of money, but it's the principle of things. I will never ever rent from Public Storage.

Christine was very helpful and the e-rental process saved me a lot time

I’m getting out of a bad situation with my roommate and work place. And needed somewhere to store my belongings. I made a reservation online and Eli gave me a call back right away. Answered my millions of questions I had haha. Very patient and kind with me. I appreciate it. Thank you for your hard work Eli. I’ll be applying for a unit within the week. Excellent customer service!!!

The manager Christine was wonderful and very helpful. She made sure I was well taken care of and found me a unit closer to the front of the property. She wanted to make sure I felt safe and was very caring. I am very pleased with the management at this location.

I was helped and able to get a unit very quickly. Christine was very efficient and made sure I got everything I needed. Great service especially since I had work right after my visit!

She was fast and got me what I needed

***BREAK IN ALERT*** My storage unit was broken in to and more than half of its contents were stolen. Break in occurred between Nov 5 and Nov 12. Whoever broke in my unit, spent a lot of time in my unit, going through everything, only taking valuables. NOTHING was caught on the ONE security camera that is only at the entrance to the facility. Be careful! ***BREAK IN ALERT***

The prices are good but the facility is old

My storage key was stolen along with bag and cash, had to have lock cut and new lock gotten, very helpful and understanding! Thank you public storage

Christian was so helpful and friendly!

Got a unit last week with the help of Christian. He was very helpful and didn’t hesitate to show us the differences in units despite the blazing hot heat.

Christian at the front desk was very helpful and quick to help me solve my dilemma. Thank you so much for being awesome!!!

Excellent customer service when I had to call them. Doing the contactless paperwork was a breeze. Christian was polite when he walked through the area.

Fast help and good prices.

The units are very competitively priced, they're clean inside on rental, and secured.

Will rent again. Thank you for ur great service 🙂

The manager made renting a unit SO easy. I only needed it temporarily (for a month), so I used the online "$1 for first month's rent" deal. Total came out to about $50 with the added cost of buying a lock and insurance, which was a great deal for one month of storage. There's a gate to prevent other cars from driving in, and you have to use a code to both enter and exit, so it's very safe. Also loved that all the units were drive-up units. Made loading and unloading our stuff very easy and quick.

Quick easy convenient

Great service from Christian. Reasonable prices. I recommend this place.

Jennifer, wonderful service excellent lady!!

Do not store your property at this location. My units has been forced open twice. Lost all valuables. Facility says unit locked improperly. TWICE!!! The insurance is useless without receipts. This place is crooked, thieves.

Finally! I do apologize for having lagged at doing this , but I would absolutely recommend this storage to anyone within range of a property. I was especially lucky having had the pleasure of meeting Christian, at the facility on 1203 Tualatin Valley Highway . He was efficient while also providing most excellent customer service and excellent advice regarding the facility and how different units provided different amenities. My needs are minimal , but it was nice to have options. You really cannot beat a free month in advance- thanks again , Christian! Laura

Helpful staff, and clean grounds.

Great service. Space is how I expected. Christian did a really good job explaining things to me. 😊

Great job

Ava has been so helpful

Nela was very helpful through the whole process. Would definitely rent here again

Neva did an awesome job helping me today

Neva worked her magic and got us a great deal! Thanks Neva!

They are wonderful people always willing to work with you. Very friendly especially Neba, she's a doll and happy to help with anything. Thank you! Highly recommending this place.

Naval was amazing I would always come back and share the experience with all of my friends she's very professional as well

Excellently priced storage options. Clean, secure facility. Christian was immensely helpful and friendly. Happy we chose this location.

Very smooth interaction....

Great to work with!

LOVE LOVE LOVE the staff here. Christian and Neva deserve raises, if it weren't for those two I'd be out of here figure out my storage needs maybe somewhere else but I'll tell you what these two are amazing they'll go out of their way to make sure that you feel safe and welcome.

Nova was fabulous!!

Neva was great!

Neva is the beast person one could ever have on there steff I would give her a 10

Nueva tried to save me some more money on my account

Neva helped a lot with my storage needs.

I’m happy with the service they have the place clean. By the way Neva she is nice and she is here to help at any time thank you

Neva loves this property and is always cleaning !

I love and trust my stuff 100% here, Neva was so very helpful, kind and understanding of dire situation and got us a big enough storage unit quickly. Great place great staff love this place

Neva is amazing and is always just a delight to deal with love this property and its staff very much

My name is richard ocampo and I been renting a unit for over a year and I I'm very happy with them and I will recommend all my friends and family members to go here

Just another storage company. Nothing special.

Neva truly loves her job and wanted to make sure that I had everything that I needed to keep my items protected

Just got done visiting this place. Naeva the manager was great to work with. She was very knowledgeable and accommodating which is not something you find at every storage place. I left feeling like I was treated like family. After checking rates and visiting other facilities I'm definitely going with Public Storage. Even though I'm closer to the other location I will be coming here because it's such a pleasure to work with Naeva.

Very effecient.

Great price for motorhome parking very helpful..thank you Neva.

Neva was extremely helpfull and very friendly ..I appreciated her help today..

Neva was very kind in helping us switch units and downsize! Very thorough and great at accommodating our needs! Thank you!

Great service

Was storage open on mothers day

They'll just keep jacking up the price till you leave. First day when I was unloading my stuff kids were riding their bikes in the "secure" section and scoping out everyone who had their storage unit open.

Neva was very helpful and friendly, and everything was completed in a timely manner. The storage into is in great shape and we'll continue to use the facility for a while.

Very competent and friendly employee. Jelly was Very accommodating with our ever changing move in date. The units were clean and dry exactly the size we needed.

Neva is awesome for giving me a great deal!!!

Thats how business is done. Christian knocked it out of the park for me. His service was most appreciated...

Excellent Customer Service, affordable pricing, & very polite & courteous staff members.

The onsite manager Kelly demonstrated unusually high customer service. Because of him I don't have to think about looking for another storage

Very helpful today.

Secure enough location. False advertising though. I am paying for a 10x20 the dimension arnt even true so I am paying for square footage that isn't even there. I have had the unit for about 6 months or less and they have already raised rent. The original price of it is 217. You have to have insurance by them which is 13 cheapest. And they bumped up my rent to 259. Which is the base price for bigger unit. So really paying to much for not all that fantastic use. Will be planning on leaving long term storage here isn't a great idea.

this place is great if you need a storage unit. They're typically pretty full but the manager, Cristian is a great guy, very knowledgeable and helpful with information and answering questions. I was also surprised how fast he called to set up an appointment after we booked our unit online.

My travel trailer was stolen from this property. Their low resolution security camera was barely enough to identify the make and model of the vehicle that towed it through the gate let alone identify a license plate number. The corporate office merely reminded me that they take no responsibility for property loss. Go somewhere else.

Christian, Was a great help,smiling face and answered every question. THANK YOU😊

Friendly and helpful employee, clean units and spaces, and much cheaper than the other storage places in the area.

The manager made it fast and fun. This location is very convenient.

The manager is so nice and helpful!!! Highly recommend and will return if needed!!!😁

How much does it cost to store your vehicle

They are ok for a storage unit gos

Don't use they jack up your rent every couple of months.

Office Personel was courteous, quick, and extremely helpful. Thank!

The staff are helpful and pleasant, helped me switch units when mine was leaking and ruined one of my boxes, but their policy is horrible. I was in a situation where I had to move quickly and it seemed like a good deal when I was in a hurry, now I regret my haste. Buyer be ware, read their insurance policy very very carefully. They only re imbues claims that show forced entry, such as Cut lock or kicked in door. My unit was lock picked while I was out of state and my I Mac was stolen and boxes were rifled through and they denied my insurance claim. There are homeless people living and dealing drugs out of this location and the security cameras will provide you with nothing if you make an insurance claim. There is no protection other than the lock, which I now regret not purchasing a heavy duty one. So, be very wary of your surroundings and do not leave anything of value in your unit, although, what then is the purpose of a storage unit? No wonder there are class action lawsuits against them in California, Florida, Washington and Texas, maybe it’s time for one in Oregon. I’m sure the Hillsboro District Attorney would love to hear of all the miss management happening at this location and others. Never ever using public storage again

MARK IS VERY PATIENT AND PROFESSIONAL. MOST OF ALL HE IS A TRAIL BLAZER FANN. GREAT LOCATION.

Very easy and hassle free experience. Its a secure place to keep your stuff. Got in during a good sale and Mark was very friendly and informative.

A storage unit is a storage unit, nothing special. I think the thing that makes this location stand out is definitely the office staff, Mark was super helpful and friendly.

Awesome service

To expensive

Good but extreme inability for employees to do their jobs

Lucas was awesome! Great service!

Was shopping for packing materials to move large T.V. found what we were looking for at our first stop. Location was easy to find.

Good stuff cheap prices

We have used this storage company before but this is the first time at this site. We were fans before but received some outstanding service today. In and out quickly while everything was done quite professionally. Truly a great experience.

Excellent service from Rachael, she does customer service like they used to!

I have a unit at this location and on 8/16/2017 found that my unit has a severe ant and mouse infestation! The company was not only previously aware of this problem, they actively chose not to tell renters about it. Go somewhere else. DO NOT rent from this place.

Great help did an awesome jib getting me a storage unit

Rachel in the office was So helpful and friendly. She went over all the information clearly and showed me our unit. She even tried to see if we could fit our stuff into a smaller unit to save us money. We went with the bigger one but it was still very nice she tried. We have had a great experience so far and would recommend this location to others :)

To let public knows this: half of my things were stolen which it's worth more than $5,000. They only have 2 videos: front of gate and in office. The security is extremely poor. One day, the gate was wide open to public to enter in and out anytime! Please do not ever rent there! If you do, take a risk too get your things stolen. Best off luck, The Unlucky One

They drilled hole in my $ 900 .000 chair

Cheap prices and the office woman is very nice.

Very helpful and nice.

Thanks to Tiffanee we were able to get into a unit without having to drive all over town looking for one to accommodate our jet ski. She even made sure we made it to the eye doctor appointment on time! Thank you for your superior customer service! Frank and Jenna

Horrible storage unit place. Spiders in our storage unit, homeless drug addicts living in storage units, broken light socket so we had no light in our storage unit. The employees were rude and very disrespectful towards my wife and never any manager available when asked for one on multiple occasions. We have been at this unit for 2 years and have nothing but bad experiences with other renters and employees. Would never recommend this place to anyone ever!!

I needed a storage unit for just over a month and Jason helped worked with me to get the best deal. He was more than helpful with getting us into the size and price we needed! The units were clean and easy to get our moving truck into. I recommend this location and Jason for any storage needs!

Jason has got to be the sweetest guy on the planet. I am very surprised that I hadn't driven him crazy. I had a truck on Tuesday, but you close at 6p.m. No truck on Wednesday, Thursday or Friday. Jason kept in contact with me and held a space (the last space on the property) for me until Saturday. It wasn't the perfect space, but the movers made it work. Jason, you are my Saturday hero. I didn't even care that the movers bought some items that they were supposed at my new location. (They took it back. They were really nice too.) After this wild week, all hell could have broke out and I would not have cared. My stuff is safe and secure with Jason. Oh...I mean Public Storage. Thanks Jason!!!!!

First time needing a storage unit, and Barbara was most helpful. She helped me ensure that the size I had picked out online was going to work before we went forward with the rental. I wanted enough space that everything was still accessible, and the unit will allow for that. So a dreary raining moving day was made that much more pleasant by Barbara's cheerful attitude. Highly recommend. UPDATE July 1st, 2016 My needs for a storage unit, now come to an end, and the check out process was painless. Jason helped with the final paperwork, and since I had not been in the unit for a couple of days, he was able to refund a few days of the rental that I had all ready paid for. Simple. Easy. Would use this location again should the need arise in the future.

Jason was very helpful and knowledgeable! The process was quick and painless! Best rental I've had. I will always use public storage for my needs

Went to this location to check out prices for storage the two young ladies in the office went through and itemized my stuff i will ne needing to store later in the month, i also grabbed merchandise to start that packing process.

Tiffany was happy to help me find a space for my belongings ,she found me a unit at another facility since they did not have what we needed.

I just stopped by to get a few things and It's so nice to see the same customer service. Thanks Jason

Barbara was very helpful in obtaining my unit the day I arrived. Jason helped set it up prior to that over the phone. All questions were answered and all help offered.

New door on my unit -- and it is much easier to open and the lighting outside the unit is better. Thank you Jason

Rental process was simple and easy. I made a reservation online and received a lower price which saved me quite a bit so that was good. Thank you Jason for explaining everything in detail.

Jason helped me get my bill taken care of. Thank you

Jason was very helpful in finding the right space for me to store my belongings. I was able to get in on the $1 special helping to save me some money.

The delay in posting this review has no bearing on the swift and crucially efficient service we received while renting 'The Last Storage Unit in Washington County' on June 14th. After being mislead by a U-Haul Manager on [lack of] availability at the site we were returning a full truck to, I placed a controlled, but frantic call to Public Storage and clinched The Last (etc.) Jason was everything two women with a deadline needed him to be. Thanks, Jason, for your professionalism and humorous calm.

Jason helped me get set up with a storage unit here. He was professional and easy to communicate with. He made the experience very clear and easy. I would definitely recommend anyone to use this location. The storage unit is clean and simple. Getting a big truck back towards the back of this location can be tricky, but just use your mirrors and a spotter if you have one. I didn't have a spotter, but I was able to back a 22' Penske truck into the recesses of the property just fine.

Ir seems like if u pay your bill and follow the rules then all goes well. Use a good lock.

Jason helped me find a small unit at a good price when my other storage fell through thanks Jason

Great move in rates!!! Thanks Ashley and Ro

I really appreciated the help I got from Alan he was very patient with me and took me through the process step by step me through process and was very helpful the whole time and he had very good manners. thank the lord for Alan

Where should I begin... I was in desperate need for a storage. THE other storage unit where I was renting was to expensive. Price's starting to go up and up. Until I said enough is enough. I drove to Public Storage and I saw the specials you had in display. I fell in loved with it. The most memorable experience was the beautiful woman helping me out. Jessica. She saw I was in desperate need she showed so much empathy that my heart felt that warm comfort that I felt right @ home. Personally I work in the customer service industry and she nailed it. I'm glad that your company hires people that care for the people. Not just there for a paycheck. Thank you for hiring an amazing person that cares.

There $1 special is awesome!!

We use them every summer to store our garage sale stuff in!

Works great for my storage needs.

We were in the area looking for a new storage place and this place was perfect.

Nice, convenient and easy process. Friendly and helpful staff. Definitely a good experience moving my things in with them.

Love this facility Its always clean Rochelle is awsome...

The customer service at this location is AWESOME! Super helpful and organized. I would highly reccomend this location to anyone looking for storage help, and Reylon for any assistance you might need! She's pretty great!

There was a nice redhead girl there I forget her name but she was very sweet and very helpful. I would send my friends here!

I have to admit, from my past experiances with other storage units, I was immediatly impressed with the cleanliness of the property. The units were dry and well kept and the staff were exceptionally helpful. If the job comes through and I move up here I will be renting from this facility.

I'm really happy with my time here at Public Storage. More so than other storage companies I have been with. Reylon was very helpful in setting me up with my storage unit.

I have rented here for about a year and a half and have always had great service any time I needed anything.

I haven't had any customer service as great as the public storage in Hillsboro. Alan was a tremendous help in finding a unit at a great price and he was so great with my children (who weren't on their best behavior). It is a great relief knowing I don't have to worry about finding another location for my storage.

I thoroughly enjoyed my time here at public storage. I loved the location and the staff especially Alan. He was very helpful in finding me the right sized unit I needed and at a great price. I look forward to any future business with this property.

I have been looking through multiple companies and properties for my storage needs and after finding this property I cant imagine going anywhere else. Alan was extremely polite and professional in helping me. I look forward to any future business with public storage.

I couldnt have imagined having a more professional individual to help me such as Alan. This is an amazing company and I will always use public storage and happily promote it to my friends.

Stopped by to get some information on storage today, Katie was very helpful. I will definitely be back when I am ready to move and need a place to store my stuff.

Katie was very helpful helping me select the packing supplies I needed to make my move as easy as it could be. She also gave me information on a storage unit incase I was in need of one.

Very nice friendly staff. Always helpful

This location worked best for our relocation and we were helped at another property and directed here due to the location and better pricing. There was some construction next door so that worried us but overall we are very happy and will rent here when we move.

Great customer service, forgot my key and they helped me with a solution and very little hassle. Thank You.

I came in to see how much a small unit would be and Ashley helped me out. She was very nice and very helpful, she showed me what size would be good for what I was needing to store. She made me feel very confident in storing my items there :)