Public Storage Self-Storage Units at 1203 SE Tualatin Valley Hwy, Hillsboro, OR

Horrible storage experience. My unit was rat infested and was damaged by rat piss and poop. Manager told me he would help me but charged me twice. Promised to file a claim before I left and when an agent reached out was told it was not done. Charged me for a lock I already had as well.

Rat infestation! They have Rats! Lost 45%of belongings. Manager stated on the phone he knew he has a rat problem. Knew about it prior to us moving in and still let us move in. Public storage says it’s not their problem you rent at your own risk. Insurance only covers 250$ worth of damage. And the bill to dump was 120$… I had to handle rat pee soaked items on my move in day and clean everything I own before moving in. They put my health at risk and didn’t care, I lost keeps sakes from my brother who’s passed. When i contacted the company they said it’s my fault…. Wait, what, how!? Cause you had bleach in your unit….? What!?

Mr Eli has been a wonderful man helping us today and made our day with the respect and manners he provided towards us

Amazing location, fantastic. Staff will continue to rent here for many years!

This place has rat infestation and homeless people living inside of the units. Attention has been brought up to them and they refuse to take any action towards this problem, don't rent a storage here. Your stuff will be damaged and the insurance doesn't want to cover the damages.

This place has rat infestation and homeless people living inside of the units. Attention has been brought up to them and they refuse to take any action towards this problem just saying renters beware..

Horrible! Dealing with insurance from the rat infestation that no one cares about! Never even got a call back from management! Employees were good help! But for over $300 a month you think they would care if they had rats destroying peoples stuff

Matea and Eli were so quick and helpful. Thank you!!!

Eli was great help really understanding help me with my problems we really need people like him in this world

I somehow lost my key the day after I bought my first unit. I called this place and got a locksmith in less than 2 days to come out and replace it. Staff are friendly and extremely helpful/ understanding. Prices on units aren’t bad either, I’m definitely sticking with public for now

I buy storage lockers at auction. Gambled on a ten buck unit at this location for a kinda cute looking couch. RATS BAD! I knew it the second I opened the door into the building, everything smelled like mildew and rat piss. Cute couch was in fact cute, but total trash due to rat poop and pee. I've bought units at dozens of storage facilities. This was one of the top 5 worst I've been to Filthy!

Easy to rent. Useful app.good rate.

Buena atencion

My unit was infested with rats for over a year. I finally moved out and threw a bunch of stuff away. I brought this to their attention twice. They said they were working on it, but the only bait stations I saw were by the entrance and there were none anywhere even close to my unit. I would also like to add that when I moved my stuff out that there were no nests in my unit, so the rats must have been living in another unit. I had droppings everywhere all over my stuff.

Simple process, clean well lit area, great security. Would recommend

Wish I could remember the guys name that helped me at the desk he was awesome kind and patient 🙏

I rented over 2 years. The staff at the Hillsboro off are the best. I would recomend. Best service Ty

Our family has had a unit here for around 3 years and the rent was always going up. At times we would go in and ask the reason for yet another increase (multiple times in one year) and they would “adjust for the region.” This latest raise (of $65/mo!!) was ridiculous. The notification of the increase with less than 30 days notice was the final straw. In looking at other nearby storage facilities, the prices (no discount) is $100 less. Furthering the expenses at PS was how, even though we asked questions, we were told we needed the rental insurance they provided for $15/mo. This cost is covered under our existing homeowners insurance, as we thought it would have been. Moving our stuff out within 2 weeks was super fun. Especially because nights were not an option. The light has been out in our unit for the last 6 months. Management was notified (an official looking dude literally wrote it on his official looking clipboard), but nothing was done.

They are updating security features very secure

They started construction work and I have been unable to get into my unit for a week now. They didn’t even have the decency to warn me.

Open on sundays is a + for the office, Bluetooth entry is a + I like knowing my things are safer than out in the opening.

I just wanted to spotlight Eli's service to me as a customer of 5 years at the public storage store on 1ualatin valley highway. He has help me with so much since he started there. I appreciate him trying in every way possible to solve any issues I've had. With the results being resolved & the goal being accomplished, I am so pleased. Eli is a friendly person that is stern but reasonable. Thank you public storage.. Kandice Camp

Horrible experience. Raised rent by half again as much in the first year. Nosy, and concerned with how much time you spend there. Completely infested with rats. Like, tons of rats.

Christine provided excellent customer service this morning. She covered everything very thoroughly and I look forward to working with her in the coming months.

Christine-was very helpful! She reduce my acct because I have my own insurance and lock

DO NOT RENT HERE. The manager is not on site, even during the time window specified on the website. They do not answer the phone. They told me they need to "verify my documents" before the access code will start working - however there is no one who could do that. It cannot be done online. Chat customer support on their website is rude and unhelpful. Overall, a terrible experience - lost a bunch of money and a whole lot of time. Rent elsewhere so you don't have to deal with horrible customer support at Public Storage.

Looks good

Love it

Getting to pricey $189/mo to keep an RV there now.. Even my truck spot has raised rates..Rates have all gone up more than a little..

Christine was incredibly kind and helpful, much more so than any of the remote customer service people. Your best bet is to go right to the office

Christine was a great help to us. Great experience and service.

Cheaper than the rest Newly renovated alot better now than was before. The manager has great communication seem to be very friendly and help me out right away one time my lock was accidentally not on properly and they contacted me overlocked to make sure nothing would get stolen that was all good.

Wonderful stoeage

Easy to rent online; however, if you need anything else, you're out of luck. I rented a storage and ended up not needing it, so I tried to cancel. Theres no option to cancel online, so I called customer service. That number forwarded me to the office. No answer. Ok, I leave a message. Didn't hear back, so I called several times the next day. No answer or return call. I get on the chat and the rep says I have to contact the location to cancel. I'm sent in circles with no resolution so I finally make it over to the storage place during work hours. The door is locked and the front office looks like nobody works there. What??? So I get on chat again and they are finally willing to help me since I made a fuss about being onsite and calling several times. Great, everything cancelled now. Wait, my refund. I get everything back except the administration fee of $29. Really!? This isn't a lot of money, but it's the principle of things. I will never ever rent from Public Storage.

Christine was very helpful and the e-rental process saved me a lot time

I’m getting out of a bad situation with my roommate and work place. And needed somewhere to store my belongings. I made a reservation online and Eli gave me a call back right away. Answered my millions of questions I had haha. Very patient and kind with me. I appreciate it. Thank you for your hard work Eli. I’ll be applying for a unit within the week. Excellent customer service!!!

The manager Christine was wonderful and very helpful. She made sure I was well taken care of and found me a unit closer to the front of the property. She wanted to make sure I felt safe and was very caring. I am very pleased with the management at this location.

I was helped and able to get a unit very quickly. Christine was very efficient and made sure I got everything I needed. Great service especially since I had work right after my visit!