Public Storage Self-Storage Units at 905 SE 19th St, Moore, OK

I really like the space and everything is just as I had hoped. I was greeted with a smile and an answer to every question by Bella working there! Would give 6/5 stars if possible!

This location is very clean and the staff is friendly and helpful!

The lady was very helpful and showed us two units if you are looking to rent a storage unit this a place to go

Super clean and efficient facility. The staff is very helpful and friendly. I would recommend this location.

I was checking on storage units, and they were so helpful. Answered all my questions and showd the unit I was thinking about getting. If I decide to use storage, it will be here.

Thanks for the great storage at a great price. 😊

Bought a couple units from auction. Process went smoothly with no issues. Thanks yall

This place over charges and on top of that. been paying for 13 years which is over 30 thousand dollars! We are disabled and have fallen on hard times and have less than a pickup truck load full of stuff and want to keep charging us after we told them we are homeless and can't pay I will never recommend this place and will spread the word

John O. Was a great help this morning, getting everything situated. Really appreciate all his help!

Very wonderful people and very nice and understanding. Got credited on my account and they are always so sweet and have wonderful communication.

Very knowledgeable and help me with my issue

Love this place John is awsome

John helped me get the right unit for me. He answered all my questions. He got me in and out quick and made my move less stressful.

JOHN is very Helpful!! By far one of the best public storage employees they have! I appreciate all your help today John!

John handled my transaction professionally. I was able to secure a unit and am currently moving my items in the unit.

I have been renting the same unit since Jan 2019 and started at 39$ well here it is 2 years later and my rent has dang near doubled to 72$ and about fed up with the rate increases. They need to fix this or I'm getting rid of the unit. By the way John the property manager is about the only good part of the company!

My 5 star's goes to Juanita. She is awsome, very helpful, and knowledgeable with a big SMILE.

Had payment issues with my Debit card both Dave & Jon were very helpful making sure it was taken care of 👍⭐

John the manager is awesome. Clean facilities and super easy to sign up for leasing the unit.

Dana was super helpful and friendly 👍

The employee was very helpful. I would definitely recommend this place to anyone needing storage!

I stopped in today to check prices. The units are very clean and Terese was very helpful and answered all of my questions.

Terese was very kind and professional

John is such a great guy and good manager. I just left up there and left my lock on the ground and my storage door open without realizing it and he closed it and locked for me before telling me. Which is great, that way no one could just walk in there and take whatever. He helped me out tremendously

They just purchased the location on Eastern off Main. First thing they did was cut gate hours. I called to voice my concern since I’m a long time paying customer. The customer service was terrible, basically said we don’t care about our customers we close our gates earlier. I’ll be moving my stuff elsewhere immediately. Store your stuff anywhere else!

John is a really good guy that runs the place... he's always been very helpful....

I like the storage unit. Unfortunately, they consistently raise the prices at least yearly). If you onky need a unit for a few months this is a good choice. If you need long term storage, stay away unless you dont minds constant price hikes. To bad they don't appreciate their EXSISTING customers instead of offering deals and low prices to new customers. Keep your current customers by not raises their rates ALL the time.

I rented a storage unit from this business for over a year and from start to finish I had no problems or hassles. I felt safe and protected in the property; and there aren’t any rodents or other pests that I saw. I worked with John and he was kind and professional. Thank you for your patience and help!!

I've never had a Better Exp when renting a storage space. Always a very clean place also. I recommend this location in Moore, Okla to everyone.

John was extremely helpful and efficient helping me rent an additional unit here. I highly recommend using this Public Storage facility.

John was extremely helpful and very professional and polite. He made sure that I was informed of my rights ,had a lock ,knew how to access the app and that I was able To get in and out. I was in an out in 15 minutes . Highly Recommend seeing John for your storage needs .

Very help full his name was John very nice person

Jon was excellent at getting my space rented to me. Very helpful and thorough.

The manager John is always helpful.

John was super helpful and really nice! Great experience!

Had a rate increase on my storage unit, called and spoke with a manager- John. John quickly removed the rate increase and took care of me within 2 minutes. I was ready to close my account after speaking with the online chat support. John had great customer service!!

John Osborn is a man of God and was a Marine. I was US Navy and thank him for not only his service but for his help at Public Storage in Moore, OK.

Suzan was awesome. Answered me in a timely professional manner and was extremely helpful in my exiting of the storage. Thank you so much. Definitely do business with them again

John at the 19th and Eastern store in Moore was very helpful and made the process quick. Thank you John

Renting my unit was quick and painless, exactly what I needed! Thank you for your help John!!

John is head and shoulders above what a manager should be ! Thanks for going out of your way to help me ! Mike Markcum

Never have i had such terrible experience and customer service.. spent over an hour trying to rent a unit only to find it already rented..back to the office and no one there ..wandered around and finally found someone and back to the office we went. Now another unit and off i go to find a lock on this unit as well.... back to the office. At this point I just wanted my money back and asked for a refund and the extremely rude lady Becky told me that I would have to pay 40$ for administrative fees...what a joke.. I will be in touch with corporate office.. UPDATE.. A big shout out to May in customer service. She should be the example of what customer service is all about. Thank you for your time

Big shout out May from Corporate .. This is 5 star service..let this woman set the bar and teach what customer service is all about.. Thank you for all your help..I will be in touch with you soon about helping me store my boat ....

Manager, Jon is super helpful. This Co in garbage. They are the worst storage unit I’ve had ( I’ve had 4 )

Thanks to John O for taking the time to show us a storage unit that fix our needs.

John is great!

John is and was very helpful at the time of obtaining my unit. I had a problem where I ordered the wrong size unit, went in and John fixed it right away had no problem and it was at closing so very appreciated.

John was very helpful

Rude customer service and unit broken into

John was very helpful

Great place to storage your stuff but the only down fall is no ever is in the office

I just wanted to take some time to commend John who works at the Public Storage on 19th. I had a problem and he was eager to help! Thank you so much! You are the reason others believe in kindness! Furthermore, I've had a unit at this location for over a year with no issues. My unit is always secure and has never flooded. Highly recommend for affordable and safe storage!

The climate controlled units are a lie. Extreme humidity will destroy anything stored in the units that are not water resistant.

I believe his name was John on 19th, he was really friendly and helpful. Went over everything even down to what questions to ask your insurance to make sure your belongings were covered. Public storage even has an app which makes bill pay really nice.

BROKEN INTO AND ROBBED WITHIN FIRST 4 WEEKS. NO SECURITY CAMERA'S ON UNITS. NO ALARM ON DOORS WHEN OPENED AFTER HOURS.

We had to rent two storage units last minute, early in the morning, and on a holiday weekend. I called several storage companies in the area, of course they were either closed or didn't answer; John, the facility manager of Public Storage at the Moore, Ok location, actually took the time to return the missed call. He was able to walk me through picking out the right size units, completing our rental online, and even accommodated the proximity of the units so they were close together. When we arrived to the storage units everything was clean and ready for our belongings. John came out to introduce himself and told us to let him know if we needed anything. Both Saturday evening and throughout the entire day on Sunday John actually took the time out of his day to help us move some heavier items while we were racing against the rain. I am 100% satisfied with this location and will recommend it to family and friends. John was a tremendous help and was so nice/personable! Also, the sheer fact that you can rent a unit with this company completely contactless/online and use an app to enter/exit the facility makes it so much easier! We'd like to give a huge thank you to John for making our disaster of a move a little easier!

John at the SE 19th location was very professional, knowledgeable, and respectful when I stopped in to book a storage unit. I have gotten units many times before and never have I had a more relaxed and stress free experience. Highly recommend.

John the property manager is the absolute best! Super friendly and extremely helpful. Can't say enough good things about the guy!

Very nice service, the property manager was super helpful and entertaining to be around.

Today, 4/1/2021, while I was at Public Storage in Moore, I had a problem with the door to my unit. John came quickly & readily with equipment in hand and took care of the door issue. John did a great job. He’s very professional & friendly. Thank you John. Eleanor Carr

John at the front desk was very helpful. Met and exceed expectations.

Great and safe place. Also have inexpensive insurance to cover property. Never had to use it, but it offers peace of mind.

The guy was awesome with service thank

I recently got my car stuck in a snowdrift while visiting my unit. Almost certain I was going to have to leave my car until the snow melted, John, the manager, came to the rescue with a snow shovel. After almost 2 hours of shoveling, and getting my car closer to the exit, we successfully were able to get my car out of the snow and back on the road. Thanks a million!

John, the manager, is very professional. Not only keep us updated with our reservation but also advised us for supplies, business insurance and storage maintainance. Finally we get our unit today within minutes. Not all the publicstorage locations carry a high level customer service like John does. Highly recommended!

This location on 19th Street in Moore is wonderful. The unit was clean and the manager, Bob, was extremely friendly and helpful. He was so helpful with several situations we found ourselves in and gave us some good tips.

John does great managing the property. He is always available to answer questions and help with my unit.

Our key broke off in the lock of our storage unit and the man working onsite was sooo helpful and prompt in fixing it...even on a Sunday!

John at this location goes above and beyond! We are so grateful for his help today!

Thank you so much to kindra at the 19th store. She was very kind patient and knowledgeable about everything. She helped me through the difficult process im having to go through. She took time to help me and made me laugh which was wonderful. Her bright and beautiful light made my day. Thank you public storage for having such an amazing women working for your company

Jennifer was simply a pleasure to work with. Very professional and helpful. She made a difficult time a lot easier!

New manger is great

Jon at moore, public storage was awesome the last manager was trash, jon took care of me.and saved me as a customer.

The manager Kristen was very helpful and polite. The storage unit that I rented was priced higher online than in the store. However, the only way to secure the storage unit was to request for a rent decrease. She said that she would submit a request for me. The facility was very well maintained and my storage unit was clean when I moved my stuff in. Definitely recommend using this location. Edit: Kristen actually never put in a request for me but told me she did. I waited 3 months with no response and was still paying the higher price per month the entire time! (Yes Kristen is very nice and polite but she totally fooled me into thinking my problem was solved). Thank goodness for the other manager Jennifer, I told her my problem and she solved it within 14 hours. Note: (the single star is a reflection of my interaction with Kristen NOT because the facility is horrible, in fact it is very well maintained.)

Jennifer was a really great help. Wonderful customer service!

Jennifer was extremely helpful and courteous. Will recommend her and public storage again!

This an awesome place to store my stuff. Good customer service. Love this place. Good price. Couldn’t of asked for a better place.

Christine has amazing customer service and the prices are great

Very nice people great place

Kristy was so awesome to help me today. She was the best cusomer chick! Come to the office for help, always.

Kristen was awesome

Kristen is amazing! She was very friendly and informative! Will forever be using this storage place!

Kristen was very lively and helpful. She presented me with various options and helped me pick a great unit. Thank you so much kristen you rock

I am extremely disappointed to say the least with the facility in Moore. I am not typically one to blast anyone or any company online, but when phone call aren’t answered/returned and emails go unanswered I resort to public disclosure. My 3rd and most significant issue with this company is that one the day of my move I was forced to pay my movers to sit for an hour and a half (approximately $183 extra to the price of my move) because my gate code wouldn’t work. After about 20 phone calls which mostly went unanswered and 4 unreturned voicemails, someone was finally able to reset their system so we could get in. I never received so much as a follow up phone call or apology after all my voicemails which were left at the local office. This experience has been a nightmare from the beginning, and I just expected so much more. First, I was told I had to make an appointment and come in to finalize a unit at that particular facility. We go in, and they tell us they aren’t doing anything in person due to covid. After multiple calls to customer service, someone finally allowed me to complete the process. After viewing the unit and realizing that the size estimator on the website is way off, I asked for a larger unit. We were told that the movers are professionals at making things fit and that if I wanted the larger unit I would not be able to get the advertised price but a significantly higher one, i.e. I’m not in the mood to screw with your transfer. A little bit of simple math indicated I would in fact need the larger unit and so I insisted on it. I magically got the advertised price (probably because anyone would), and I’m guess my gate code didn’t get transferred to my unit causing the issue which resulted in my move taking so long. My movers said nothing like that had ever happened to them in their 10 years of experience.

Great customer service 😃

We rented our unit online, we needed help with your website. I called the office to get help, Kristen help us all the way through. She sat on the line until we got it finished. Very knowledgeable If you need a storage I totally recommend this location.. Mrs. Simpson

I was having trouble with the signing the agreement paperwork online and needed help. Kristen was very patient and professional during my entire experience. When you give them a call ask for Kristen. She is awesome.

Kristen was very sweet and knew what she is talking about. Your storage facility is nice and clean.. I will recommend you guys to all my friends and family..

Had my my storage unit for over 6 years and and the last year and half was very pleasant and Kristen the manager alway went out of her way to make sure all my needs were met and was very courteous and professional if I could give her more stars I would thanks again for every

We have had such a difficult move that it was a relief to find this bright spot! The units are clean and affordable and Kristi has bent over backwards to help us! I would easily recommend to friends and family!

Kristi was so helpful with our rental!

She is super professional, so nice and friendly and wouldn't mind calling her a friend for life..will be doing business and sending business this way as long as she is here!

Very polite when asked for help, space is clean and well managed.

Just want everybody to know that this Public Storage in Moore, Ok has a great manager in Kristi. She always genuinely tries to help you out and truly cares about people. She surprises me how she's able to keep up with everybody and always has encouraging and kind words to say. Thanks, Kristi

Kristen was awesome!!

Kristen was a great help, getting the storage units i needed took no time at all. The price is great for the units I got.

Rented a 10x30 unit, very smooth process - no issues! Kristen was the best! Very friendly and helpful! Six stars! ******

Kirsten was very friendly and helpful. Very nice service. Fast and was a great help

Kristi was so helpful today in getting my units set up! Friendly and professional. Definitely recommend this place.

Kristen was awesome!!

What wonderful people and a very nice property. Easy and affordable..They have all your storing supplies which is nice when your in a crunch.

Great customer service, clean facilities, easy access.

I have used this facility for years, they have always been very helpful! Huge thank you to Kristi she was on it for me today!! Need a storage call Kristi..

I have use this facility for five years. I didn't have my storage unit broken into. Facility grounds is nice and clean. Kristy is so nice and helpful with any questions or concerns. Thank you all

Kristi is the best property manager always has the greatest attitude and willingness to make not only me as well as other customers the happiest

Kristen was very courteous and very professional.

Kristi is great! Facility and location is excellent.

Kristen was great. Showed up an hour early for my reservation and she helped me out instead of eating her lunch.

I love public storage they are always up beat and provide the best customer service.

Very fast and convenient!!! Kristen was so helpful and knowledgeable!!!!

Kristi is awesome!! Very nice and friendly!

Kristi is amazing. Super helpful!

Wayne was very helpful today. Would recommend this place

Great experience! I did everything online so when I got there it was quick and easy, Melissa was great explaining and showing me everything I needed to know.

Kristen and Wayne are AWESOME!!!

They are letting homeless people in to sleep in the climate controlled areas. Lack of security, lack of customer service, it is a company that does not care about your belongings. They do not even return phone calls. You will waste your money here.

Kristen was really helpful and energetic she made the experience a good one. Would recommend this location 10 out of 10 times

Great location and friendly staff. Kristi has always been very pleasant and got out of her way to help me out.

Kristi and Stephanie - Excellent front office. Easy automated billing cycle. Plenty of supplies and help. Will rent here again.

Great storage with excellent prices. Kristi was super pleasant and helpful.

Kristi is a good professional and property manager

Kristi was awesome and so helpful with all of my questions. She was the best. We have never had any problems with our unit and all of our stuff has been safe here for years. We will continue to be loyal customers.

I have had a unit here for at least a year. I have not had any problems here. I liked the low price for the climate controlled units.

Wayne was great and got us set up quickly! I've been recommending you guys any time someone asks about storages!!! Thanks for being great! Keep up the good work!!!

Kristy was amazing. She has the best customer service around, explained everything through and through. Highly recommend renting storage here 😁

Melissa was such a great help, and made me laugh when I was having a horrible day to begin with. She really enlightened my mood and helped put my mind at ease. Thanks Melissa. 😁

Was interested in keeping some of my valuables in storage. And found this place to be more than pleasing. The manager I spoke to Wayne. Was very kind and knowledgeable. Showed me everything I needed to see to feel safety and comfort for my special keepsakes. I will not hesitate and neither should you to use this facility. Facility and price are well worth your time and your belongings!

Wayne and Kristi was very friendly great service. Five stars most definitly.

I came by public storage today to check the sizes. Even though it was cold, Kristen took me outside to show me some and help me with my decision to come back and store with you guys.

Wayne,and Kristi were super friendly, and they know what they are talking about!’

Stopped by your place today looking for my daughter a storage unit and Kristen was so sweet and helpful.

Super professional

Kristi was awesome, helped a ton!

Great service, friendly staff

Easy and quick to get started. Rented here before and came right back when I needed another unit.

Kristen is a great property manager works with me on many things. She is always on her toes and keeps a good eye out

Christy was awesome great service very helpful

What a great place to store your things. Kristen was very sweet, she’s a great salesman. I would recommend this place to anybody

Kristen was very nice and very helpful. I would recommend this storage at any time! ☺️☺️

John was very helpful and professional. The facility was very clean and price was best we found!

Very helpful

Melissa is the best!! Always happy to see her face when i stop in. 😄

Kristen was very nice and helpful 😊

Called to check prices, the young lady who I talked to was highly knowledgeable. Kristen is a perfect example how you want to be treated. Public Storage is where I'll come and rent my locker. Should be more people like Ms. Kristen in this world!

In there today to pay my bill, Kristen was very helpful. Look forward to seeing her each month. Such a pleasure.

Kristen was great at showing me a unit and explained all my options

Melissa was amazing and walked us through the steps! Explained everything and helped me make sure I had a unit I’d need to store my things!

Melissa was wonderfully nice & helpful so happy we went with this storage

Great service!! Melissa was very friendly and helpful!!

How late does your payment have to be before it goes up for auction?

Customer service was Awesome!!!!!

Came in to make my payment (in Independence MO) and John was very nice worker. Need More like him. Walter Hicks K.C.MO.

John was excellent! He got me in a unit in a matter of minutes. The exact size I wanted! Such a professional, he sold me on this unit in minutes. Very big and clean units! So friendly.

Friendly staff. Clean units

Kristen was very nice. Service excellent n storage was very clean.

Went in to check out storages Kristi was really helpful will definitely be back!

Good location, good facilities, great service. Kudos to Kristen. She was very helpful and very pleasant and professional. We had 3 units at one time going there and it was a very good and professional experience. They also have a great inventory of moving supplies. Good place!

Very friendly outgoing

Very easy & friendly experience!

Kristen was very knowledgeable with helping me in finding a unit, with me moving out of state it took one less worry from off my shoulders.

I just wanted to share this, it's was a pleasure to speak with someone who was smiling when answering the phone, that made me feel very comfortable when I called and asked every question I could think of, she answered them to a tee. I will be in to look at a storage unit but first I just want to compliment Kristen. Thank you and I'll be seeing you soon.

Kristen is so kind, she was working outside sweeping leaves. She asked if my unit was working out. It's so nice to have someone ask you genuinely if all is ok.

Kristen is amazing! High energy and eager to manage all the details and willing to go out of her way to be helpful all while staying positive and enthusiastic. She reminds me of cruising down 12th street in the 80's with the ac on and the windows down drinking a $5 Lemonade smoothie.

Kristen was awesome!! Great prices! Clean place!

John was great! Nice place, friendly staff on site.

Nice friendly staff. John and Becky.

John was nice and helpful

John was awesome for his first day at this location...

Kristen is awesome! We needed a storage Unit right away and she found one that fit our needs. If you need great customer service look no further! This location rocks!!!

This particular location has one of the rudest employees. She was rude to me on the phone and then rude to my husband (who is authorized to access my unit). I see this location does not make customer service a priority.

Kristen was so great helping get my storage needs taken care of.

Kristen has been great and took care of me for my situation!

Kristen was a very enjoyable experience I would and will rent at the Moore ok public storage definitely five star employees

Kristen and Becky are wonderful and treat me as a valued customer. I love this location!

Not a working man friendly facility. Get locked in or out after 9 pm.

Convenient location very helpful Kristen and Becky

Nice property and friendly people!!!

I have been here a while. Nice clean place. I like how Becky stops and sees how things are going.

They are phenomenal i would recommend using them

I have never used PS before......Nice and clean, I feel safe keeping my belongings there. I was also well informed by a nice young man, Demico on the process.

Excellent experience. Becky is so friendly and helpful!

The manager is very understanding and accommodating. She stops what she’s doing to immediately help customers, even if she’s on the other side of the property.

Great experience and great staff! I especially enjoyed working with Demico. He got me setup with a fabulous unit and was very helpful throughout the process. I definitely recommend Public Storage to anyone looking for affordable safe storage in Moore.

Becky is great!! She always calls me and is very helpful! 😊👍

The customer service and attention to detail was exceptional! Public Storage made the entire process so easy! I was able to reserve online, complete paperwork quickly and ability to do automatic withdrawal was a huge plus! Customer service is a dying concept in today’s society. However, Becky will absolutely restore your faith that it does still exist!! She was so friendly, took time to answer my questions, provide me information (I didn’t even know I should have asked) and went above and beyond!

Demico was super great, and very helpful! Highly recommended!

One of the best Storage I ever used

What are the gate access hours for this location?

Becky was Very Pleasant from the moment we entered the office. She is very knowledgeable about her company and very professional in her presentation & completion of the lease agreement. She went above & beyond any expectation we may have had! We will definitely recomnend this facility & Becky to any/every one in the Moore area who will benefit from checking out this Public Storage & staff! Patti Byrd P.S. I was also impressed by the expertise & congeniality exhibited by Sam upon my initial call for information. PB

We needed to move from one Public Storage location to another (last minute) and we called Becky and she made it happen! We also found out that the new location was cheaper than the one we were at so we ended up saving money. She was very helpful and I would recommend using this location.

They usually have $1 rentals for the first month

Always friendly and great service! I lost my keys to my unit and called to see what I needed to do. Becky was incredibly helpful and understanding and with the help of the district manager, Mae, I was able to gain access and secure my unit in less than 30 minutes. Customer service at it's finest. Thank you.

Great service, but you can only use a specific lock. Becky is very helpfull!

Avoid! When you pay for a "climate controlled" unit you are throwing your money away. The unit is not at all climate controlled and all of our wood items came out moldy.

I went and rented a unit today. Becky was a champ out in the cold. Very nice lady.

[False Advertising] - Do not use Public Storage if you expect to pay what your reservation says. I had a reservation that stated: "Total Move-In Cost: $25" when using an online special. I would expect to pay $25 when I show up, but they tacked on a bunch of other specific things that are "required." When signing the agreement it states that these are not required, but gives you no other option than to accept it to move on. I would normally say read the fine-print, but I did and it gives no specifics about these extra fees. Plan to pay at least $25-50 more than than advertised. Beyond that, the units looked nice and the staff was pleasant to deal with - he agreed it was BS.

The property manager at this location was amazing. She went over and beyond to help me with my storage needs.

Danya was super helpful and friendly! She explained everything we needed to know 🙂

Great prices, nice units, and store front very clean! Becky was very nice and informative and understanding of my needs! Definitely would recommend this place to anyone needing to store their belongings !!

Super nice people and pretty good space for your stuff

Great job

Was very nice and very friendly. Would recommend to anyone. Keyara was extremely helpful, very knowledgeable and so sweet.

Went in early today to get some prices the manager there Keyara was super helpful I ended up not renting at this location but she was super nice and really friendly she explained everything to me and even showed me more than one unit the only reason I didn’t rent is because they didn’t have any 10x30 available she referred me to another public storage location that I’m going to go look at tomorrow

Kristena is a very good worker

Public Storage has plenty of space at a great price! They have awesome specials and their employees are nice and work hard! Kristena was super fast at switching my insurance policy and I also kept my same rate which is fantastic! I’m always in and out when I come here as well!

Plenty space but not much driving room

Decent prices. Not 24 hour. They don't tell you insurance is required until the very end of account setup.

Couldn't ask for a more friendly helpful lady. Donna made sure I saw more than one locker to make sure I got the right one. Saved me some of my hard earned cash. They have a great deal on boxes too!

Very friendly, was willing to work with our circumstances. Helped out a lot!

The unit was just what I needed. Needed a place to store my drywall until my shop is complete. Month to month lease so that was convenient as well.

First time needing a storage unit. Donna is super friendly and works hard to make sure it's a pleasant experience.

Great service, clean and safe facilities

Clean place with fast service

Customer service was unparalleled. Compared to other storage facilities, this place was not only clean and secured, most importantly Donna (the service associate) was courteous and very informative to the last detail. I would highly recommend this facility to anyone and everyone. I could not be more satisfied.

Donna was very friendly and informative. I like the good rates and the nicely cleaned and neat property too!

The ladies was very nice and friendly. she made my experience there quick and easy. She explain everything in a clear and professional manner as well as answered all my questions. The facility was very clean and organized. Overall I was happy with my service and would recommend them.

Very friendly and helpful people. The storage is also very clean and nice, with affordable prices! I must acknowledge that Donna was a great help, and very friendly.

This should have been a simple process to rent a storage unit. I completed the paperwork, setup autopay and received payment confirmation, gate access and a receipt. I setup autopay for my local bank and provided the agent a copy of my checking account routing and account number. Linda put the info into their computer system. The next day I started getting emails stating that my account didn't pay the rent fees. I received 10 emails, 10 days in a row, each day adding more and more late fees. I called Public Storage and spoke to the manager, Brian. He promised to fix the problem. He did not. I went to my bank and found out that they didn't debit my account. Linda put in the wrong routing number. They kept hitting someone else's account over and over and kept adding a late fee daily. I advised Brian that Public Storage put in the wrong routing number. I was promised it would be fixed. A week later still was getting daily emails with more and more fees. I called corporate and asked to speak to a manager. I was given the wrong number for "John". The district manager. I called corporate again and was given "Tracy's" number. She never called back. On 27 Dec I went to Public Storage to speak to Brian the location manager. He wasn't there. Linda told me that John and Tracy were on their way for a site visit and I could address my concerns directly with them. I waited over an hour. Finally, Linda called John and was told he fixed my problem remotely. John and Tracy " Cancelled their visit" and left me standing there. Next, I went to my unit and found my unit locked out. Keep in mind I had payment receipts and conflicting demands for more and more money. After two weeks, multiple visits and multiple phone calls I had enough. I moved my property out and will never do business with them again. Such a simple process. The mess was their mistake. Very poor customer service and extremely poor followup. I will followup with Better Business. Moore has many choices in Storage. I moved my property to Rock Creek Storage, more Professional, open 24 hours, and significantly cheaper. They got the auto pay setup correct the first time ! My opinion is to stay away from Public Storage on 19th Street in Moore life is too short to waste time on people who don't care.

Unit was fine, a little dusty but it's what you would expect from an outdoor unit. I've been in the process of trying to get them to acknowledge my membership cancellation for months now. The unit has been empty and despite calling them many times, I'm still receiving invoices. Nobody in the office will return my calls, I don't really know what to do at this point, awful experience. Not sure if this is a problem with every PS, but I would not recommend the Moore location.

Very quick and friendly

came with my mother to rent a small storage unit to make room in a small bedroom for the holidays. Donna was a gem very informative and very witty. I believe Brian could sell water to the ocean.

I have rented from this facility for the last four years and Tiffany is absolutely wonderful!

I thought the online process was very easy to understand. Did this online in less than 2 hrs. Tiffany new exactly what I needed to bring with me and what to suggest I might want to consider at the time of move-in. She was very friendly and extremely knowledgeable. Differently give her 5 stars.

was helped by Charles and got great service!

Charles helped me out and made it super painless to get set up

I was very impressed with Tiffany and her knowledge of all the facilities and she knew right away what space I needed. So very impressed with her.

Brian was a great help. loved the storage buildings. Brian explained everything was so helpful. Great JOB Brian.

Brian was so helpful and friendly! Great location and reasonable rates!

I am amazed that this location is still in operation. When it was Switzer's they were very friendly, provided a truck free-of-charge for you to move your things in, and if you wanted auto-debit for your payment it was easy, seemless, and reliable. One of the biggest selling features of Switzer's was that all units had alarms included in the cost. When they sold to Public Storage, PS disabled/removed the alarms, got rid of the complementary moving truck, went UP on the rates, changed their financial account-debit system so that if your bank (for whatever reason) has a hiccup during the payment, you have to go in (you can't call) to manually make the payment in person, AND (here's the clencher), YOU HAVE TO SETUP YOUR AUTO-DRAFT ALL OVER AGAIN........Really??.....Seriously??........I haven't even mentioned the rudest district manager I've ever come in contact with. We've had multiple storage units there (With Switzer's) since 2005 but we're moving as soon as possible. For some reason, the friendliness and customer service wasn't included in the sale. Too bad.

Linda and her staff are wonderful, courteous and helpful. Coming from another storage unit in town, I could not be more happy with our decision to move. Thank you!

Renting another storage today, so happy with the excellent service here!!! Wonderful people and very clean 😀

Site manager very helpful, informative with great overall customer service. Storage looks good and clean and prices are competitive with others in the area.

Staff pleasant and helpful, property clean and nice. Overall great experience

Fabulous service and reasonable rates! Extremely pleased!

Stopped in to check it. Linda and Tiffany were very friendly and helpful. Definitely considering rental here

Just moved into this storage facility. Tiffany, the property manager, was very nice and very helpful. I chose a 10X20 unit. The unit was very clean and very easy to access. The only thing that I would like to see changed is either longer access times or 24hr. access. I would definitely recommend this storage facility.

Tiffany (property Manager) was very pleasant helpful explained everything showed me around even waited after five pm on a Sunday. Was very thorough

Extremely bad experience here, signed up online and came in to purchase the unit. No one was in the office, after 20 minutes and multiple failed attempts to contact the office we called customer service to get a hold of them, which eventually had the district manager involved only to learn later that the number given was not the district managers. Awful awful service. Use anyone else.

Very knowledgeable.. knew her stuff. Asked a lot of questions but that was to get u inti the unit that u needed. Love the location. Very easy in and out. Love the hours.

I recently visited this property in Moore & was very surprised at how reasonably priced the storage units are there. Also the woman in the front office who's name is Tiffany was very sweet & willing to show me around the units. She was very knowledgeable & answered all my questions I had for her. I look forward to doing business with y'all very soon.

The very worst customer service. Public Storage bought out this storage facility. One time only someone answered the phone, refused to take my payment, and gave me my account number. But this number is not in there online system so I cannot pay my bill online. And now no one answers the phone. Now no one returns calls when a message is left on voice mail. Once I did reach someone at Public Storage payments who advised me it costs $20.00 for a phone payment and refused my payment because I could not supply an old drivers license number. (I had moved to another state two years ago and have a different drivers license.) After locating the old license I called back and reached someone and verified my account number and email address. But today it's still not in the system and I still cannot pay the bill online. I have tried several Public Storage telephone numbers but it is impossible to reach a person.