Public Storage Self-Storage Units at 905 SE 19th St, Moore, OK

I want to give zero stars. I rent storage units often, and this was clearly the worst one to date. First the locker was not cleaned, as there were dead bugs, a golf ball, roach packet and the floor was so dirty one would think concrete had just been cut. They didn't even do a simple sweep. Now I have to clean everything I put into that locker. Second, I booked online for a specific address and was confirmed at that address. But upon arrival I was told my locker was at a different location. I picked my original spot for a reason, but they moved my reservation to suit their needs, not mine and didn't bother to inform me. Third, online it said 1st month $1. They did not honor that price even when mentioned 3 times. They said the website does not show that, even though I am still looking at it now as I write this review. They blatantly lie to their customers. Fourth, I was charged for a lock but never given one. A week later they refunded that charge after I complained twice. Fifth, because of the issues with Public Storage I found another company to get a locker from. I cancelled my locker with Public Storage not even 2 weeks after moving in. But just like the no $1 for first month, I received no partial refund for my locker. Even though I had to pay a service fee on top of rent, just to rent the unit. Sixth, customer service is barely a 0 on a scale to 10. Even Public Storage dotcom has no contact info, just a blank page so you cant bother them with a complaint. As I said, I rent lockers often, but never again will Public Storage get 1 penny from me. I've had other issues with other Public Storage units but no more. They are a scam of a company and will bleed you of your $ however they can. My new unit is awesome, went flawlessly and moved in for the 1st month free. I HIGHLY recommend for you to look for any storage locker company besides Public Storage. Unless you want to gamble your $, belongings and sanity.

The move in was easy, but the entry gate wasn’t working so we had to use the exit gate. My unit’s door won’t stay up, but they are going to fix that. They are very responsive if you leave a message or talk to the live agent at the kiosk inside. They are also WAY cheaper!! I was paying 4 times the amount at another Public Storage location and moved here. So far, very happy!

Once I began to communicate with these ladies on site it went smoothly! The online people needs to direct discussion to them!

Very clean and well kept. Jessica is the best!

I recently had some issues with my storage because the lights in my row are burnt out so I can't go when it's dark. I also find out that my storage is going up again. It was $64 (not an introductory price) a year ago. Then a few months later it went up to $84, now it's going up to $110 for a 10x10 unit that I can't go to after dark. I received a call the day after my last review and was told they would call me back the following day regarding moving me to a larger unit with an outside working light and my rent not changing and I said I would change the review. Immediately after the phone call I changed my review to a positive one thinking they were really going to help me but they never called.

I'm sorry for the misunderstanding.. Yall are above 5 star and I accidentally hit the 2. Guess i was going to fast scrolling..which one place did deserve a 2..But everyone at the 3 storages I go to have been great. The one on Eastern in Moore the one off 19th and eastern amd the one on Sante Fe and near Walker. Everyone is friendly and very helpful and understanding. Sorry for the inconvenience on the 2 star.. Definitely NOT a 2.

Good clean units wonderful staff. Jessica really k ows her stuff I would let everyone know to go to her for help or rent of a storage u it

Clean and safe. Great place !

I was so impressed that someone was on the property this morning and was helpful at getting my unit rented fast and simple, I belive he said his name was David. Great employee and respectful

Good service and good customer service! David was an excellent help with any service I needed.

Nice, clean facility, very secure like all of the public storage facilities I have been to before.

David is the best property manager in the district - He's so personable and kind. Give this guy a raise!

Travis was very helpful in setting up my rental!

Shout out to Jessica for going out of her way to help with our rent issues

Unable to ever get a hold of anyone. Not even the main customer service branch. I just need assistance getting the lock off due to losing the keys. I have my account information and proof of identity. Locksmiths are of course hesitant to simply unlock a storage (completely understandable). Even the kiosk person is no help.

Clean units. Appreciate the help from a polite staff member.would definitely recommend.

Very clean an well maintained

The people that answer the phone at the call center are very disrespectful and want a first last name, phone number and email in order to give me a price for a storage facility.

Nice storage! Easy and convenient!! Clean units secure!! And Jessica is great! Nows her stuff!! Super nice!!

Krystal did an excellent job with customer service and helping us view our options! L

Krystal was a complete joy to work with! She made this so easy

A big thank you to Dave helping me with my account that was double charged on my bank account. Contacted me twice and made adjustments was very kind and helpful

Good rates

Krystal was wonderful, So helpful and kind. The process was smoother than expected and the prices were affordable

Great place very secure

I DO NOT recommend. Raised my rates DOUBLE over 12 months. I moved in at $56, 9 months later went to $76 and today I see it’s now $99!!! Then in their “office” that no longer has a human they advertise a space BIGGER than mine for $70 a month. “Cheap” to get you in then raise rates tremendously once it’s a pain to move out. I moved out today and will make sure anyone I know doesn’t use this crooked company. ZERO stars

Been renting here for about 2 years. Pricing is super fair, now I just need to stop being lazy and find a place for my excess stuff lol

I really like the space and everything is just as I had hoped. I was greeted with a smile and an answer to every question by Bella working there! Would give 6/5 stars if possible!

This location is very clean and the staff is friendly and helpful!

The lady was very helpful and showed us two units if you are looking to rent a storage unit this a place to go

Super clean and efficient facility. The staff is very helpful and friendly. I would recommend this location.

I was checking on storage units, and they were so helpful. Answered all my questions and showd the unit I was thinking about getting. If I decide to use storage, it will be here.

Thanks for the great storage at a great price. 😊

Bought a couple units from auction. Process went smoothly with no issues. Thanks yall

This place over charges and on top of that. been paying for 13 years which is over 30 thousand dollars! We are disabled and have fallen on hard times and have less than a pickup truck load full of stuff and want to keep charging us after we told them we are homeless and can't pay I will never recommend this place and will spread the word

John O. Was a great help this morning, getting everything situated. Really appreciate all his help!

Very wonderful people and very nice and understanding. Got credited on my account and they are always so sweet and have wonderful communication.

Very knowledgeable and help me with my issue

JOHN is very Helpful!! By far one of the best public storage employees they have! I appreciate all your help today John!

John handled my transaction professionally. I was able to secure a unit and am currently moving my items in the unit.

I have been renting the same unit since Jan 2019 and started at 39$ well here it is 2 years later and my rent has dang near doubled to 72$ and about fed up with the rate increases. They need to fix this or I'm getting rid of the unit. By the way John the property manager is about the only good part of the company!

My 5 star's goes to Juanita. She is awsome, very helpful, and knowledgeable with a big SMILE.

Had payment issues with my Debit card both Dave & Jon were very helpful making sure it was taken care of 👍⭐

John the manager is awesome. Clean facilities and super easy to sign up for leasing the unit.

Dana was super helpful and friendly 👍

The employee was very helpful. I would definitely recommend this place to anyone needing storage!

Terese was very kind and professional

I stopped in today to check prices. The units are very clean and Terese was very helpful and answered all of my questions.

John is such a great guy and good manager. I just left up there and left my lock on the ground and my storage door open without realizing it and he closed it and locked for me before telling me. Which is great, that way no one could just walk in there and take whatever. He helped me out tremendously

They just purchased the location on Eastern off Main. First thing they did was cut gate hours. I called to voice my concern since I’m a long time paying customer. The customer service was terrible, basically said we don’t care about our customers we close our gates earlier. I’ll be moving my stuff elsewhere immediately. Store your stuff anywhere else!

John is a really good guy that runs the place... he's always been very helpful....

I like the storage unit. Unfortunately, they consistently raise the prices at least yearly). If you onky need a unit for a few months this is a good choice. If you need long term storage, stay away unless you dont minds constant price hikes. To bad they don't appreciate their EXSISTING customers instead of offering deals and low prices to new customers. Keep your current customers by not raises their rates ALL the time.

I rented a storage unit from this business for over a year and from start to finish I had no problems or hassles. I felt safe and protected in the property; and there aren’t any rodents or other pests that I saw. I worked with John and he was kind and professional. Thank you for your patience and help!!

I've never had a Better Exp when renting a storage space. Always a very clean place also. I recommend this location in Moore, Okla to everyone.

John was extremely helpful and efficient helping me rent an additional unit here. I highly recommend using this Public Storage facility.

John was extremely helpful and very professional and polite. He made sure that I was informed of my rights ,had a lock ,knew how to access the app and that I was able To get in and out. I was in an out in 15 minutes . Highly Recommend seeing John for your storage needs .

Very help full his name was John very nice person

Jon was excellent at getting my space rented to me. Very helpful and thorough.

The manager John is always helpful.

John was super helpful and really nice! Great experience!

Had a rate increase on my storage unit, called and spoke with a manager- John. John quickly removed the rate increase and took care of me within 2 minutes. I was ready to close my account after speaking with the online chat support. John had great customer service!!

John Osborn is a man of God and was a Marine. I was US Navy and thank him for not only his service but for his help at Public Storage in Moore, OK.

Suzan was awesome. Answered me in a timely professional manner and was extremely helpful in my exiting of the storage. Thank you so much. Definitely do business with them again

Renting my unit was quick and painless, exactly what I needed! Thank you for your help John!!

John at the 19th and Eastern store in Moore was very helpful and made the process quick. Thank you John