Public Storage Self-Storage Units at 3677 E Kemper Road, Sharonville, OH

This place is absolutely unreal. There’s never anyone on site and my price has gone up four times in 15 months. Absolutely ridiculous. Every month there’s a new hidden fee. A 10 x 10 space should not cost over $200 a month Absolutely ridiculous

Beware: The first day that I came to rent a storage unit from this facility, everything was great, and the lady working the property was extremely nice. Things really went downhill after that. There was never anybody on site when I would stop to speak to somebody after my first day signing up. They were short staffed and splitting days between other facilities. My online account was messed up and would never let me login. I called to get it fixed and they would transfer me to the IT department and the IT department would tell me that it would be fixed and to log back in, but it would never let me. Then you'd have to get back on the telephone with them and do it all over again. It kept saying I had a technical error. My credit card got shut off and needed to update my payment but it was too late. My storage unit was auctioned off and it had my life in there. I'm completely devastated mentally and financially from it all. I only owed maybe $300 and there was thousands of dollars worth of stuff in the storage unit. They will not give you any additional money that they made off of your unit for selling all your stuff. It was a complete loss for me and my family. Avoid the hassle and go up the street to Stor All Pisgah because they have been so easy to deal with and you don't have to jump through hoops to reach someone. This company really needs to get their system together to prevent this from happening to someone else. This place does not care and their copy and paste response to every complaint proves it. I was unable to get any of my personal paperwork and family pictures or memories back. I feel like my house has been burnt down.

Tellessia was wonderful to work with, very professional very nice and also the property was super clean. I Highly recommend public storage in Sharonville.

Tellessia is wonderful, so very helpful and professional. Made the whole experience very positive. Many thanks

Very nice and respectful and clean, Tellessia was very nice and professional

Very clean polite & helpful

Tellessia is a good person to work with. Very nice

T is amazing and the property looks just as amazing

I’ve rented several storages from many different places but this place is the best! Tellessia was amazing! She gave me the best customer service I’ve ever had! She was very sweet, friendly, knowledgeable and very helpful! Highly recommend!

I was with a friend that rented a unit here. Talicia was simply AMAZING. She rented us the right size unit for a fabulous price. We got a 5 x 10 unit, leaving us only having to pay a little over $200 for a years worth rent with the Fall Sale (we paid in advance). SIMPLY AMAZING. The property is extremely clean and even after renting us the unit, Tee was non stop helping others that needed assistance while cleaning units and the property AND had to go to another property down the street to do the same. She is a rare a Gem. Thank you Tee for being so professional and knowing your job so well. We are very happy

Tellyssia did a great job with me at the facility. Property looks swept and clean

The security gate has been broken for the last 4-5 days… I am 70 years old, I went to my storage unit and could not get in because people we’re having their cars worked on in front of my unit. I called to manager Gwen to complain and she said that people were allowed to do whatever they wanted to do at their unit… which is right next to mine! I said this is no secure. She said we just need to all get along. Also called corporate. As of today Gate is still broke. Will be moving out by end of month. Customer service is horrible

Charles is very helpful sing everything taken care.