Public Storage Self-Storage Units at 3677 E Kemper Road, Sharonville, OH

No one is ever here. This place needs to new management asap!

Well I just moved my items into the storage unit on Monday April 28th, 2025 and paid the fees to move in with a spring special. On today Saturday May 3rd 2025 I’m being denied access to the storage unit as my payment has cleared my account and being told that I now need to make another payment it has not been a full seven days I know that the amount I paid wasn’t for only three days??????? I have also been trying to get in touch with a manager or a customer service representative just an automated message saying that they aren’t available

Thanks Tiffany! You were awesome help!

This place is run by the most useless, unhelpful management imaginable. Last week we attempted to access our unit only to find the lock was stuck, and finally, after 7 entire days of phone calls, numerous voicemails, and a scheduled appointment that the property manager never showed up to, have we finally gotten in. No one is ever in the front office. We received a call yesterday that our unit had a new lock, only to find that a second lock was added next to THE SAME ONE WE COULDN'T OPEN. These people are almost comically inept. The facility is clean and looks nice from the outside, but don't let that fool you. Without a doubt the worst excuse for 'customer service' I've ever experienced.

I've tried soo very hard only only use the app if I can because there is NEVER SOM3ONE QT TH3 FRO T5

Dave helped me with everything , he rocks

Tellessia was amazing, very accommodating and pleasant to work with. Will definitely recommend your establishment!

Tellessia is a wonderful person and a heck of a worker.. I am so giving her 5 stars.. And sh deserves so much more..👍

Easy & Quick Reservation process. Clean establishment with helpful, friendly Staff!!

T is great

This place is absolutely unreal. There’s never anyone on site and my price has gone up four times in 15 months. Absolutely ridiculous. Every month there’s a new hidden fee. A 10 x 10 space should not cost over $200 a month Absolutely ridiculous

Beware: The first day that I came to rent a storage unit from this facility, everything was great, and the lady working the property was extremely nice. Things really went downhill after that. There was never anybody on site when I would stop to speak to somebody after my first day signing up. They were short staffed and splitting days between other facilities. My online account was messed up and would never let me login. I called to get it fixed and they would transfer me to the IT department and the IT department would tell me that it would be fixed and to log back in, but it would never let me. Then you'd have to get back on the telephone with them and do it all over again. It kept saying I had a technical error. My credit card got shut off and needed to update my payment but it was too late. My storage unit was auctioned off and it had my life in there. I'm completely devastated mentally and financially from it all. I only owed maybe $300 and there was thousands of dollars worth of stuff in the storage unit. They will not give you any additional money that they made off of your unit for selling all your stuff. It was a complete loss for me and my family. Avoid the hassle and go up the street to Stor All Pisgah because they have been so easy to deal with and you don't have to jump through hoops to reach someone. This company really needs to get their system together to prevent this from happening to someone else. This place does not care and their copy and paste response to every complaint proves it. I was unable to get any of my personal paperwork and family pictures or memories back. I feel like my house has been burnt down.

Tellessia was wonderful to work with, very professional very nice and also the property was super clean. I Highly recommend public storage in Sharonville.

Tellessia is wonderful, so very helpful and professional. Made the whole experience very positive. Many thanks

Very nice and respectful and clean, Tellessia was very nice and professional

Very clean polite & helpful

Tellessia is a good person to work with. Very nice

T is amazing and the property looks just as amazing

I’ve rented several storages from many different places but this place is the best! Tellessia was amazing! She gave me the best customer service I’ve ever had! She was very sweet, friendly, knowledgeable and very helpful! Highly recommend!

I was with a friend that rented a unit here. Talicia was simply AMAZING. She rented us the right size unit for a fabulous price. We got a 5 x 10 unit, leaving us only having to pay a little over $200 for a years worth rent with the Fall Sale (we paid in advance). SIMPLY AMAZING. The property is extremely clean and even after renting us the unit, Tee was non stop helping others that needed assistance while cleaning units and the property AND had to go to another property down the street to do the same. She is a rare a Gem. Thank you Tee for being so professional and knowing your job so well. We are very happy

Tellyssia did a great job with me at the facility. Property looks swept and clean

The security gate has been broken for the last 4-5 days… I am 70 years old, I went to my storage unit and could not get in because people we’re having their cars worked on in front of my unit. I called to manager Gwen to complain and she said that people were allowed to do whatever they wanted to do at their unit… which is right next to mine! I said this is no secure. She said we just need to all get along. Also called corporate. As of today Gate is still broke. Will be moving out by end of month. Customer service is horrible

Charles is very helpful sing everything taken care.

I would like to point out Gwen on Kemper is a hard worker. Her customer service skills are fanaminal!! She takes pride in her work for sure. It's nice to come across people that treat you with dignity and respect and not pass judgement. I'm so thankful I chose this particular storage for my unit because it has been nothing but a great experience.

Gwen was simply phenomenal! I came to her with a problem and she had solutions, period! The type of effortless customer service interaction that you dream of she provided! I appreciate her so much

Charles accommodated us in getting our rental unit switched and all set up. He was great! Thank you thank you!!

Gwen is super fantastic!! Great Custer service

Incredibly understanding and helpful. They helped us out when we were in a jam after regular business hours, going above and beyond what we expected.

Absolutely love the service offered by this place. Would highly recommend for quick storage needs.

Mrs gumbert is a very good business woman . She's helped me alot.she very professional at what she does and is very friendly

Gwen was wonderful help I recommend her . Very attentive and really Informative about everything.

Gwen is fabulous. I won’t rent anywhere else.

If I could give zero stars I would. I feel totally scammed in this situation. I rented with public storage for about a year and half. Over the year and a half my rent increased over 100.00 a month. When I scheduled a move out on the APP it told me to stop in the office after removing the lock to receive a refund for the time I did not use. It is charged on a month to month basis. I ended up moving out 5-6 days before I was scheduled to move out. When I moved out I stopped in the office and spoke with a woman and let her know that I swept the unit and all of my items were out. She closed me out and handed me a receipt stating that I owed nothing. I explained what I was told on the app and that I should be receiving some of the rent back since I was not staying there the entire month and there are 18 days left in May. She explained that she didn't know about that, to call customer service, and that if they did do that they would send a check and it would come from California. I contacted the customer service line a few hours later. She told me that they do not prorate move outs. I explained what it said when I scheduled the move out and she still said that they do not prorate move outs. IF I wasn't told this then I would have kept my stuff in there until May 31st since I was paying for a full month! I moved out 7 days earlier than I said I was going to. I feel like I was totally taken advantage of and the App move out process needs to be updated to not state that.

Gwen is so professional and down to earth! Thank you for being so helpful.

Very friendly, professional and affordable. The manager, Gwen, was fantastic and helped me make the best choice as for which size storage unit would work best for what I have to store.

Great storage friendly employees and all around a great place to put my things Gwendolyn Gumbert was very nice.

Great service from Kelly!

Gwen customer service skills awesome. Always feel like customer comes first when I'm there

They had the space for myself and the company I work for. They held them for us for a few days. The signup was seamless and easy. And Gwen was a pleasure to speak to.

Just met one of the coolest down to earth people her name is Ms Gwen very hospitable she went out her way to assist me when she didn't have to didn't know me for 2 minutes and was already offering me a beverage I love that about people like that we need more of those types of people 😀 😇👏🏿

Gwen, the manager, did her best to assist me in my task of sorting through an old locker and getting moved into a smaller unit. Made it a painless transaction. Recommend her highly.

Gwen

Gwen is professional and very friendly and a great manager

My experience was one of a kind goodness. Very clean, kind and accommodating.

Great costumer service by Gwen helpful an very nice

Terrible experience. The lot is not maintained. When there is snow and ice on the ground they do not salt. There is trash everywhere. There is not People in the office to help you. I fell twice on their lot and when I called to explain I was having trouble getting out of the gate on time and fell while I was on the phone the customer service lady told me well you better hurry because the gates lock at 9. Sure enough it locked me in the unit and then the next lady on the phone wanted me to get out of my car on their slippery lot to get my licence plate Number before she would let me out of the lot despite my extremely bruised knees and side. Absolutely absurd. Not worth 300 a month.

Gwen

thanks for your help onmy new unit gwen

Gwen was very helpful in public storage with my new unit thank you Gwen

She was very informative on the information I wanted and helped me put very much. Her personality is very well. She does he job well

The property manager, Gwen, was super helpful and friendly when we rented the unit, but it went downhill from there. The lock she sold us had the key break in it the very next day and she would not refund our money or replace the lock. This is extremely poor customer service. When I said as much, she began shouting at me. I asked for a number to call for Public Storage customer service and she refused to give me one saying she “didn’t know.” However, I saw a sign on the counter with the number and ended up calling that number. The person I spoke with issued a credit to my account and said the property manager could have done the same. This property is supposed to be secured and you need a gate code to enter, HOWEVER, in one month the only time the gate was ever closed was on the day we rented the unit. What is the point of having a secured property if it is NEVER secured? We decided that we wanted to move out less than a month after renting the unit because of all the problems. I tried to go to the property to close out my rental but the property manager was out to lunch and was supposed to be back at 2pm. When I can back an hour later she still wasn’t there and when I called the number listed on the sign, it just went to a voicemail that wasn’t set up so you couldn’t even leave a message. I had to call the customer service number again to close out my account. Unfortunately, I had prepaid for two months so am due a refund of my second month, which the person on the customer service line said would take 6-8 weeks to refund me! That’s absolutely outrageous as they’ve already had my money for a month and now won’t refund me for another two months? I should be due interest on my money for that length of time. I DO NOT recommend renting at Public Storage and especially don’t recommend the property at 3677 E Kemper Rd. And if you do rent from them, just make sure you bring your own lock.

If I could put six stars I would, gwen was absolutely amazing today. Helped me save money on purchasing the correct size unit for the items I needed, extremely knowledgeable & friendly. I’m a very happy new loyal customer. I will definitely refer friends to come to this location.

This property is an excellent storage facility to rent a unit, the manager Gwen is super nice and helpful to all her customers needs I would highly recommend this facility to others....👍