Public Storage Self-Storage Units at 3677 E Kemper Road, Sharonville, OH

The security gate has been broken for the last 4-5 days… I am 70 years old, I went to my storage unit and could not get in because people we’re having their cars worked on in front of my unit. I called to manager Gwen to complain and she said that people were allowed to do whatever they wanted to do at their unit… which is right next to mine! I said this is no secure. She said we just need to all get along. Also called corporate. As of today Gate is still broke. Will be moving out by end of month. Customer service is horrible

Charles is very helpful sing everything taken care.

I would like to point out Gwen on Kemper is a hard worker. Her customer service skills are fanaminal!! She takes pride in her work for sure. It's nice to come across people that treat you with dignity and respect and not pass judgement. I'm so thankful I chose this particular storage for my unit because it has been nothing but a great experience.

Gwen was simply phenomenal! I came to her with a problem and she had solutions, period! The type of effortless customer service interaction that you dream of she provided! I appreciate her so much

Charles accommodated us in getting our rental unit switched and all set up. He was great! Thank you thank you!!

Gwen is super fantastic!! Great Custer service

Incredibly understanding and helpful. They helped us out when we were in a jam after regular business hours, going above and beyond what we expected.

Mrs gumbert is a very good business woman . She's helped me alot.she very professional at what she does and is very friendly

Absolutely love the service offered by this place. Would highly recommend for quick storage needs.

Gwen was wonderful help I recommend her . Very attentive and really Informative about everything.

Gwen is fabulous. I won’t rent anywhere else.

If I could give zero stars I would. I feel totally scammed in this situation. I rented with public storage for about a year and half. Over the year and a half my rent increased over 100.00 a month. When I scheduled a move out on the APP it told me to stop in the office after removing the lock to receive a refund for the time I did not use. It is charged on a month to month basis. I ended up moving out 5-6 days before I was scheduled to move out. When I moved out I stopped in the office and spoke with a woman and let her know that I swept the unit and all of my items were out. She closed me out and handed me a receipt stating that I owed nothing. I explained what I was told on the app and that I should be receiving some of the rent back since I was not staying there the entire month and there are 18 days left in May. She explained that she didn't know about that, to call customer service, and that if they did do that they would send a check and it would come from California. I contacted the customer service line a few hours later. She told me that they do not prorate move outs. I explained what it said when I scheduled the move out and she still said that they do not prorate move outs. IF I wasn't told this then I would have kept my stuff in there until May 31st since I was paying for a full month! I moved out 7 days earlier than I said I was going to. I feel like I was totally taken advantage of and the App move out process needs to be updated to not state that.

Gwen is so professional and down to earth! Thank you for being so helpful.

Very friendly, professional and affordable. The manager, Gwen, was fantastic and helped me make the best choice as for which size storage unit would work best for what I have to store.

Great storage friendly employees and all around a great place to put my things Gwendolyn Gumbert was very nice.

Great service from Kelly!

Gwen customer service skills awesome. Always feel like customer comes first when I'm there

They had the space for myself and the company I work for. They held them for us for a few days. The signup was seamless and easy. And Gwen was a pleasure to speak to.

Just met one of the coolest down to earth people her name is Ms Gwen very hospitable she went out her way to assist me when she didn't have to didn't know me for 2 minutes and was already offering me a beverage I love that about people like that we need more of those types of people 😀 😇👏🏿

Gwen

Gwen, the manager, did her best to assist me in my task of sorting through an old locker and getting moved into a smaller unit. Made it a painless transaction. Recommend her highly.

Gwen is professional and very friendly and a great manager

My experience was one of a kind goodness. Very clean, kind and accommodating.

Great costumer service by Gwen helpful an very nice

Terrible experience. The lot is not maintained. When there is snow and ice on the ground they do not salt. There is trash everywhere. There is not People in the office to help you. I fell twice on their lot and when I called to explain I was having trouble getting out of the gate on time and fell while I was on the phone the customer service lady told me well you better hurry because the gates lock at 9. Sure enough it locked me in the unit and then the next lady on the phone wanted me to get out of my car on their slippery lot to get my licence plate Number before she would let me out of the lot despite my extremely bruised knees and side. Absolutely absurd. Not worth 300 a month.

Gwen

She was very informative on the information I wanted and helped me put very much. Her personality is very well. She does he job well

thanks for your help onmy new unit gwen

Gwen was very helpful in public storage with my new unit thank you Gwen

The property manager, Gwen, was super helpful and friendly when we rented the unit, but it went downhill from there. The lock she sold us had the key break in it the very next day and she would not refund our money or replace the lock. This is extremely poor customer service. When I said as much, she began shouting at me. I asked for a number to call for Public Storage customer service and she refused to give me one saying she “didn’t know.” However, I saw a sign on the counter with the number and ended up calling that number. The person I spoke with issued a credit to my account and said the property manager could have done the same. This property is supposed to be secured and you need a gate code to enter, HOWEVER, in one month the only time the gate was ever closed was on the day we rented the unit. What is the point of having a secured property if it is NEVER secured? We decided that we wanted to move out less than a month after renting the unit because of all the problems. I tried to go to the property to close out my rental but the property manager was out to lunch and was supposed to be back at 2pm. When I can back an hour later she still wasn’t there and when I called the number listed on the sign, it just went to a voicemail that wasn’t set up so you couldn’t even leave a message. I had to call the customer service number again to close out my account. Unfortunately, I had prepaid for two months so am due a refund of my second month, which the person on the customer service line said would take 6-8 weeks to refund me! That’s absolutely outrageous as they’ve already had my money for a month and now won’t refund me for another two months? I should be due interest on my money for that length of time. I DO NOT recommend renting at Public Storage and especially don’t recommend the property at 3677 E Kemper Rd. And if you do rent from them, just make sure you bring your own lock.

If I could put six stars I would, gwen was absolutely amazing today. Helped me save money on purchasing the correct size unit for the items I needed, extremely knowledgeable & friendly. I’m a very happy new loyal customer. I will definitely refer friends to come to this location.

This property is an excellent storage facility to rent a unit, the manager Gwen is super nice and helpful to all her customers needs I would highly recommend this facility to others....👍

Gwen at the Sharonville location was incredibly helpful and provided superior customer service! She made my rental experience easy, efficient, and an enjoyable one.

My first time getting a palace like this so I’m not sure what I would say. I’m happy with the palace and the staff.so as of now not to bad .

Awful.

Gwen was extremely helpful!

Just got my storage unit frome them they are great amd friendly saved a lot and will refer them manager was so nice

Robbie was awesome. Great customer service and super helpful.

Robbie was very nice and helpful. He got me the space I needed after having a not so great experience with call center!

Stoped by for prices and Robby was very helpful. Great location but they don't have the size I need.

Robbie was so much help!!!

Last minute looking for storage? THIS IS THE PLACE. They open on Sundays and that’s the day I needed a storage so badly. I did everything through the app, they send you the code (this code is used to get through the gates) & provide your storage number as well. When I first got there I was a little bit confuse because I forgot if I needed a lock! & luckily Gwen was there to help us!!! She made sure that we got our lock in our storage ( which we did) and made sure I did everything right though my app. Thank you Gwen!!! & public storage is very fast, very convenient, easy, Safe! ( there’s a gate & police next door lmao) & they give your the sizes of the storage online. so yes yes yes, they are the one to go to. 👍🏻

Gwen

Gwen is awesome perfect service

I don't know exactly how to explain this this other than just say their overpriced. When I leased my 10x10 space three years ago it was $78 now its $128. I'm looking for a new location needless to say.

Had a storage unit for almost a year or exactly a year something like that they cut my lock from being late like two weeks out there lock on it which mind u they make u buy a lock from them basically she told me there hard to find that not many ppl sell them there a certain type of lock for like 20 30 bucks then they cut it off when I left to get the u-haul found the same one there for like ten bucks super mad but I think they should put there lock over ur lock because for one there lock is super tiny they lock it with in that situation But really made me mad is that we couldn't get there from being out of state to switch their lock and put a new one of ours back on and plus we were going to be coming and getting our stuff anyways shortly so we left it on there until we got there I scheduled to move out date two days prior and told the lady when we would be there we show up and we had to wait for almost four and a half hours for somebody to get there to take off their lock in order for us to get our stuff out after paying for a U-Haul that we can only keep until then a.m. the next morning really wasted a lot of time waiting there and ruined our day and it was the last day for us to get our stuff out wouldn't recommend this place because they never are available when u need to speak with someone on site just not that location is good

Gwen was super awsome and super helpful made my day much easier

I was very pleased with my service the customer service was extremely nice and helpful. I felt great Gwen the manager took care of my storage needs. Thanks I would recommend the storage unit to anyone. 😁😊

I meant to do this last week. Gwen at Store #20423 is so awesome! I had a problem with my storage and she not only contacted me, but she helped me resolve the situation. She even talked to her boss on my behalf and they came up with a solution to my specific situation. I can’t believe the level of customer service is this HIGH! Gwen cared about my situation and did over and beyond what I could even thought of as possible. Thank you Gwen you are a customer service superstar!

Lindsey, after even 2 years of my absence, continues to surprise me with brilliant customer service.

Lindsey is the BEST...professional, helpful and friendly!

Easy and professional service all around

It was gearttttttttt!!!!!!

Amy is always very helpful.

John was very friendly, and was able to help me get the storage unit. Most of the people there are pretty helpful, but it would be great to be able to access your stuff after 9pm

Rick is the man he a cool guy and very nice

Rik

Lindsey was very helpful.

In general you can't have any issues usually with a storage unit but we had issues with water coming in the bottom of ours probably because it where it was located near a drain but that was the only issue that we had other than that everything was fine. Need to give access to dumpsters to people who rent their.

Lindsey was amazing we had the worst sunday and she totally saved the day! She was so nice and caring. Easy to talk to. And very understanding. I would recommend her to anyone who needs help with storage.

Jody was very helpful

Very helpful, professional and efficient

Lindsey, was very helpful with a great attitude. Thanks

Jodi was very nice, helpful and understanding. Pointed me in the right direction !

Jodis customer service was awesome! Highly recommended.

Lindsey Was very helpful and answered all the questions i had quickly

Lindsey was great she was very helpful

Lindsey was polite courteous and efficient.

Lindsey very professional was very nice covered all details in a timely manner will recommend everyone I know to use this public storage I loved her customer service and will be doing business there Again thank you so much 10⭐️ team Lindsey all day thank you public storage very awsome

Angie was an awesome rep!! Very pleasant and informational! Great attitude!! Much appreciated!!!

Angie was fantastic! She was sweet, patient, and very knowledgeable. I’m so happy I chose this location. Thank you for the wonderful customer service.

Angie killed it

I came in the other day in a semi-emergency needing to store stuff I no longer have room for. The lady at the counter, Lindsey, was a great help and definite professional. I had asked for a smaller unit due to cost but Lindsey explained that with what I had I would probably need a bigger unit to get the job done. She sure was right! I'd of never made it work with the small unit. Thank you Lindsey!!

Lindsey was quite was very informative and nice to speak to, i had quite an experience with her while i was there.

Lindsey was great and explained everything. Nice customer service

Angie did a great job and explained everything very professionally and nice.

Angie was very informative. She answered any questions I had.

Angie did a fabulous job. Great service.

Angie did a wonderful job

Lindsay is perhaps the best person ever. Ill fight anyone who says different

Lindsey was very helpful and nice

Angie is awesome.👌🏾

Elaine did a awesome job

DO NOT All USE THIS STORAGE!!!!!!!!! of my things where stored in their unit for a year. When I went to get them to move in my new place everything was ruined and molded. Their (insurance company) is a joke. They denied my claim and now I have no winter clothes for me, my wife or 3 kids. They are not trying to do anything about it. I would not recommend you use this storage facility them and Sedgwick insurance are a joke. DO NOT USE THIS STORAGE!!!!!!!

Angie was great. Very helpful

Angie did a great job!

Angie did an outstanding job in helping us choose a unit to fit our needs. She is very friendly, helpful and very knowledgable about questions and concerns we had. She is also very patient . We are very pleased.

All my stuff got ruined. Waiting to see if they make it right.

Angie was so nice, love the way she handles things.

Angie was great and very helpful!

Lindsey took care of us perfect clean location and easy off expressway.

Friendly, easy to work with.

Lindsey it's great and super helpful I would buy boxes and storage items here any time!

Angie was straightforward and honest. It was an easy process

This place has awful customer service. They incorrectly cut the lock of my storage unit for auction when we had documentation confirming that all payments had been going through without issue. Then they forced me to pay for a new lock, when it was their fault my lock was cut in the first place. We called the manager for weeks and they completely avoided our complaints. There are plenty of storage units in the area that deserve the business so I would avoid this place!

Very helpful clean secure location I'm not worried about my belongings.

Great service

Lindsey was very helpful and got me in and out quickly. The company encourages purchasing items they sell but not pushy or bothered when you decline . Online pricing was the best I found.

Lindsay was awesome explained everything very sweet and kind and we smiled a lot!!!

Angie did an aswem

Angie was great

Lindsey gave me incredible service today.

Lindsey was very nice and helpful, I enjoyed her help with getting me into my storage. Location is very central. And pricing is 👍.

Rough cost per month?

Clean, very friendly (angie) this is my 2nd time renting a space from this location.

Lindsey was fantastic and very polite. Quick and easy rental process. Would recommend.

One of the better storage units around!

Anjie was amazingly helpful. Very welcoming and thorough. Great costumer service.

Angie was awesome to work with!

Angie did a great job ! Very helpful!

Lindsey were a great help. Good Customer service.

Angie did a great job! She was very knowledgeable and went through everything with me very efficiently. She made it a great experience!

Angie you did a great job thanks

Kelly is the sweetest worker she's the Best!!

Angie doing a great job

Kelly is always nice and always available to help.

Kelly is so helpful and professional

I reserved my unit online and received an email confirmation. I got to the facility on the day I had chosen for moving in only to be told it had not been confirmed and the unit was no longer available. I had a van packed up already. The person working just kept saying it wasnt confirmed even though i had the email showing it was. He also stated it was his lunch time. Very unprofessional and rude.

Angie was very helpful and was very friendly

Kelly is the best! Awesome customer service!

Great business. Ive had a few issues at the beginning of my lease and every single time ive brought it to managments attention ive been treated more than fair and never had to fight with them about anything!! Ever since Kelly has taken over the property ive had outstanding customer service. Definitely recommend using them for your storage needs!!

Kelly is very helpful and kind

Charles is absolutely wonderful, i get storages from him because his service is absolutely amazing!!!

Kelly did great! Very positive attitude and a great worker

Angie did good!

Great job

Great service. Pleasant personnel.

Kelly is a great manger for Public Storage very friendly like her alot

Kelly is an amazing employee, helped me with whatever was needed and got me in and out super fast

Thanks, Angie you're the best!

Angie did a wonderful job! Very customer service orientated!

Wonderful experience today 😊😊

Used this storage facility, accessible from different directions, and affordable.

Kelly is very professional and kind

Kelly was very helpful in resolving my concern and created a welcoming environment.

Kelly is very professional, having trouble with a different property, Kelly had helped me each step of the way.

Kelly was absolutely amazing

The facility is in great condition. The Manager, Charles, is very helpful an professional. Keep up the great work Charles - I appreciate that you understand customer service is a priority!

Clean secure facility

Kelly did a fantastic time helping us rent our storage unit. She was super nice and friendly and stayed late to help us also!

Kelly was awesome. Super helpful. Stayed late for my convenience!

Personally I think that the customer service was immaculate.

Great customer service from Kelly.

The place is alway kept up well and i haven’t needed service that often but whenever I have Charlie has always gone above and beyond.

The owner keeps the place very tidy and professional.

James has always been helpful whenever we've had an issue. I appreciate the customer service. Thanks.

Kelly is very kind and professional

Dealt with Kelly when I was there on a service call. She is absolutely a joy to deal with. Made my day!

Let me start with I don't store here but at a Public Storage in Hamilton. I stop in here from time to time, to take care of my bill since I work nearby. Kelly is always so nice to me even if I'm not her customer.

Kelly was fantastic! Funny and helpful and very informative. Made the process quick and painless for us. Highly recommend!

Charles was very helpful and courteous! He was very friendly in straightening our account!! Thanks Charles!

Great experience. Did all I could online and in advance. Walked in and the DM took great care of me. Found what I needed close to entry. $1 1st month a steal as well. Thanks Public Storage!

JR was a great help with all my needs will see him again

Store 20423- John has great customer service. He went above and beyond to help me out and get me on my way

John was a great help!!!

I wish it was possible to give a zero as a review, but this and my complaint with the Better Business Bureau will have to do. I will NEVER do business with this establishment EVER again. To say the customer service is RUDE would be an understatement. They don't return phone call after phone call after phone call, message after message after message. James is one of the rudest people we have ever dealt with. Then some district manager, "Richard" don't waste your time, he won't call you back. Don't waste your time calling his boss, because they won't call you back. But, they will take your money when you go there and that's the last time you will ever speak to them. The lack of customer service is appalling. Even if they gave away free units, I still wouldn't go there. Never Never again, stay far, far, far away from this location. Anybody who is writing a good review about James (or the lady who answers the phone that refuses to provide her name) is just a personal family member or friend trying to make James or Ms. "Unknown" look good when truly they are both ignorant imbeciles who are simply improper & unethical employees who have absolutely NO CUSTOMER SERVICE SKILLS WHATSOEVER!

James was awesome!! I appreciate everything he did to help me through the storage process!!!! ☺

Garbage... bought a 10x10' it was 8x 9.5'. I was in a bind since I had sold my house and was leaving for across the country . I switched to a larger unit which was still way off of its claimed size. The store manager Told me to call his boss and that he would help me out since I guess this happens from time to toime. Rik Vayo never returned my call over a 2.5 month period. Neither did his boss or anyone for that matter. Screw Public storage. I came back early and removed my stuff and it will be in storage where I am at now but not with Public storage! Worst customer service ever!!! I get it's an approximation and a few inches is totally acceptable. But not two feet! Say it's an 8x10' then!!!

Kelly went above and beyond on a Sunday on her lunch break to help me out. Thank you

James helped me set up my storage unit. Made it very simple. Recommended!!

Its super dope

I got a unit at public storage a couple months ago and still have it. I even bought a few items to help with the storage of my belongings. James was very knowledgeable and concerned with the well being of his customers items. I was going to just put my mattress in there with no cover but James explained the importance of having a mattress cover.

Teresa was very helpful on Monday 1/30/2017. I just had a few questions regarding renting a space and she explained everything just perfectly. Keep her around she is a great asset to your company.

James was super nice very profesional. Nice service

Nice and clean place to store our things when moving back to the Cincinnati area until we were able to get settled. James is a great polite care taker of the property friendly and helpful. Would use their services again if the need should arise.

Pam was great at answering my questions

Ms. Pam is awesome. She is a true rep for public story.

We have had a really great experience in this storage space. Pam has fantastic customer service and answered every question we had pertaining to our unit. We would recommend this establishment for storage for others.

Effortable storage... Safe and secure

Pamela is always a pleasure to see

Pam has awesome customer service

Ohh Charles has great customer service. Even on the phone before coming to the location was great. So helpful.

パームは素晴らしいサービスをしました

Pam was awesome helping with our storage unit!

Super fast service with Pam, she was great. The longest part of the whole process was moving my stuff in.

Pam was great love her customer service excellent

James is always easy going and ready to help. Thanks so much!!!

JR was great!!! Thanks for all your help.

Reserved a unit and returned a week later to confirm and sign paperwork. James the Manager was totally on top of things. He made the whole rental process easy and was thorough in explaining all the terms and conditions of the rental agreement. I would definitely recommend this property!

Rik & James was very friendly and knowledgeable. I secured my unit for next mouth.

Pam is awesome more than helpful. Going for self storage with her help and positive happy attitude was great. Thank you!

I want to thank James for helping me to get right into a unit with no fuss at all. He literally helped me get a unit in 1 day, that was dry, clean and very accessible. And whenever I have come in he is helpful and friendly. Thank you for everything.

Had very good experience renting storage unit. Pam was very friendly and helpful.

James is a great guy, and is very helpful every time I come to use my storage unit.

This was my first time getting a self storage, manager James was very helpful, he explained everything. Thanks James.

manger james.... he provides great customer service.....

James was excellent to work with! Great customer service! Very pleased so far!

James was very helpful with all the questions

Melissa. S. Was just amazing!!

Mel S. . J.R. and Pam are always so helpful!!

Wow, Pam was a super help. I loved her enthusiasm and her knowledge of the storage locations in the area. She ended up sending me to a location that was closer to me with a more appropriately sized space available. If you are looking for a spot in Sharonville, stop in and see Pam and you'll either have your spot or you'll know exactly where to go. Pete McCreary

James was incredibly helpful as I needed several questions answered about the billing process. Excellent customer service.

Jr was so kind and helped me with my storage needs

Thanks for all your help Melissa Spalding!! You explained everything to a T and have great patience lol. Thank you

The storage manager James was VERY Helpfull and polite. Great service!

The person that I delt with (Pam) was very helpful in a very stressful time. She answered all of my questions and found just what I needed to pack up my entire house. Thank you

James is always a great help! I live extremely far away so it's difficult for me to manage my unit and shipments. He makes everything a much easier experience for me and I greatly appreciate it. I Highly recommend this facility.

James, the property manager, was awesome. I had totally underestimated the storage that I required but it was no problem according to James. He hooked me up quickly for a reasonable price. Thank you James!

I went to pay for a friend and the Lady, Pam, was very helpful and friendly. Very good experience.

The manager, James, is great to work with and very helpful. We've used this location several times over the last 7 years and the service and facilities are everything we could ask for. Keep up the great work.

Experience was great. James, the property manager, was personable and helpful. Would recommend to others.

The manager, James, is super helpful and friendly. I rent at another location that he use to manger and he was always helpful with a smile no matter what.

James is awsome! Very customer friendly, but at the same time, all about business. You're lucky to have him on your team. I recommend this place to everyone.

This was my first time getting a storage unit. I chose this location because of the good reviews, and I was not disappointed! This place was great! Very clean and fair pricing. Above all else, the level of customer service I received from James (and Rick) was just astounding! If I find myself in need of storage again, I would go 45 minutes out of my way to patronize this location. Don't waste your time elsewhere, go somewhere that your business is appreciated. Thanks James!!!

Very good experience. James was helpful on a few different occasions. Got me in and out quickly, helped with some broken glass, and it was a pretty reasonable price. Only reason it's not 5 stars is I wish they had longer hours in the evenings.

Great place James was very helpful 2nd time using this location

So far so good... I would like to state that i recieved professional, efficient service from PAM from the very moment I entered the facility. Thank you Pam! You made my experience one worth recommending to others!

We recently moved into the area in need of more space than what our Condo offers. The expert James provided us with top notch service listening to our needs pointing us in the right direction. After our visit James' follow up gave us the most confidence in Public Storage. We are proud customers of Public Storage.

I had a great experience at public storage. I met with James and I thought he was very professional. I would and do recommend public storage to everyone I know.

Stopped in because I had some questions about getting a unit and I believe the man I spoke withs name is James he was beyond helpful explained my situation to him and he helped me figure out exactly what size I needed with the best price .. I definitely will be back to see him soon to get me all set !!:) A++++!

I've never had to get a storage unit before but was in need of some extra space for my stuff fast James was very helpful in helping find one that fit my budget if your looking for some extra storage i recommend you do what I did

I have had many units at different places and this location serves me great...Great customer service by James and other staff... I highly recommend this location no matter if you need a short or long term storage unit!!

Had a unit there at one point and James was very helpful and professional . It's hard to find those type of people in today's workforce ...

We went to the facility in Sharonville looking for a unit for my parents. A gentleman by the name of James helped us out. He was extremely polite and knowledgeable about the unit and policies. I will definitely recommend this place to my family and friends.

James wonderful customer service

I had a storage unit here and was very impressed with the man that helped us, I think his name was James. Nice young man, very friendly and helpful. Rare to receive good customer service these days..very refreshing. Will rent here again when the need arises.

I have rented with this location for on and off over a year and multiple moves. James has always been helpful and always goes above and beyond to get what you need. Me and my boyfriend were in a serious time crunch and James made it happen! We thought we were going to be screwed between when we need to close on our house and get a truck and move all of our stuff and he absolutely saved us! Thanks JAMES!!

I was in need of a storage unit "like yesterday," when I went to Public Storage! James was awesome! There were problems with the computer system, but instead of it ruining his day, he smiled and talked right on through it! I look forward to future business with James and Public Storage! THANK YOU SOOO MUCH!

Public Storage goes above and beyone the call of duty! I found myself in a predicament when I tried to fit 2 mattresses in the back of my SUV and could not close the hatch. I went into the office and was ready to pay for rope, when James. the manager, offered not only to give me rope but to tie down the back of my hatch as well! This is fantastic customer service and I would highly recommned this facility.

Clean and neat facility overall. James was very courteous and helpful in trying to find right space. In the end the space was too narrow, which we learned because he went back and got a tape measure to help ensure. He also called a nearby location to see what they had for me. Very good customer service!

The services was excellent at plainfield rd Houston

Tariq is very knowledgeable have good information

Found myself with a last-minute, unannounced, need for storage space. I found the working employee, James, to be very efficient and very knowledgeable of the property and the operation. Walked me through the entire process, gave me a very in-depth tour of the property and the storage unit I selected. Explained in great detail the storage unit, the access gate and rules/regulations of the property. Registration process was simple and painless. Instead of going with a short-term arrangement, I will probably utilize the storage unit for a longer term. The property is very clean and well maintained. The storage unit was very clean, and the overhead door is in good working condition. Thank you.

James was extremely helpful, he made my storage shopping experience a dream come true. I highly recommend Public Storage, very clean and secure place to rent, thank you very much!

This location is awesome! Wouldn't go anywhere else! Manager James was so helpful and polite and answered all of my questions. I recently stopped to purchase a few boxes because I am moving within the next month, I will definitely be back!