Public Storage Self-Storage Units at 3950 Bethany Rd, Mason, OH

Heidi was very helpful and assisted me on both my new storage units. Very helpful with my transfer into my newest unit at the Bethany Public Storage location. Heidi assisted me with excellent knowledge on all my questions and needs that I had. Very appreciative all that she has done ...she got me into both units that have great access to. Thanks big-time for all her help ....

Poorly maintained. Dirty. Office personnel spread thin. Mike's made frequently. Payment applied to thel wrong site then accused of late payment. At one point three sites applied to me when I only had one.

First impression was that the unit was hard to find as it was in a building without my unit marked. The entrance is confusing as the keypad is only accessible on one side which is on the opposite side when you pull in. Once I got the app working I think it’ll be ok but we shall see. The unit was ready and waiting for me and the sign up was pleasant with the person on the other end very friendly. I’ll go with 3 stars but I think it’ll be ok as I use it.

Amy was very helpful and assisting with my unit and answering any questions I had

This place is ridiculous they say they are open on Saturday and Sundays and they are not. Change to the right hours please.

Great team to work with. 👍🏼👍🏼

Stephanie is amazing always willing to help

Amy and heidi were great, rental process was super easy.

Stephanie is always helpful and friendly

I came in a few weeks ago and Cortney answered all the questions I had about prices and different sized units. Highly recommend.

We booked a storage unit for my father-in-law and after booking a decent rate online and moving all of his stuff into it they raised his rent by $70. This place will use low rates to get you hooked and then charge more than their posted prices once you have your stuff there...beware!

Amy had great customer service and explained the process easy!

Amazing storage and Amy was very helpful.

I use units there on a daily basis....tiffini is great..i deal with her most times I ever have a situation and the problem gets quickly resolved. The other people are nice also.

Very pleased with cleanliness, and efficiently the process of obtaining a unit was handled Jenna is professional and extremely helpful

Jenna was so great. She was able to answer all our questions and even made recommendations for mover helpers. I highly recommend this location.

Jenna was very friendly and helpful. Highly recommend coming to this location.

Omg!! I have never rented before. But Jenna was a breeze. She made it crazy easy for me to feel secure on my choice of storage. 5 out 5. Professional AF

Jenna and Amy were great they answered all my questions

Jenna was very helpful. She answered all my questions. She was also very kind and funny.

I loovveee Jenna she is one of the front desk people and she has great people skillz the first time I came in we spoke like we known each other for years plus she helps me whenever she can. The downfall is I wish they were open later

Amy, just wanted to thank you for all ur help today. Greatly appreciated

I just wanted to take the time as to let the community know that the staff at public storage namely Jenna was extremely helpful and very knowledgeable which took the stress out one step in a process that none of us like , thx Jenna much appreciated!!!!! Will def. Recommend to friends .....

Jenna was very helpful and very knowledgeable about the units.

Was referred to this location after my reservation wasn't ready at another. Was told it would cost me $60 MORE for the same size I had reserved at the other location. Typical BAIT AND SWITCH!!!

I rented 2 storage units at this location: one inside unit and one outside unit. The indoor unit was in pristine condition. I did have problems finding the indoor unit and keying in my code because of the location of the keycode box. I haven't seen the outdoor unit yet.

Amy was so helpful! Great place!

Jenna, who manages the Mason facility in a very professional manner, has been most helpful, beyond the call of duty, in finalizing the close out of my contract. She facilitated my efforts, my being wheelchair bound, following a very stressful and painful personal occurrence during my contract period while renting a 5 X 5 unit. She helped clean out the specific remains left in my unit. She bagged up three large bags of items, wheeled them to the main office, and brought them inside. She will take appropriate actions in dealing with the items I didn’t trajectories. When my handicap equipped van comes to pick me up for my return, I’ll load myself and my three bags into it and we’re off. Thanks again to Jenna and to Public Storage during this most difficult time in my life. Best regards, Lyndon Reggio

Customer service at this location is great! Jenna is beyond helpful when I call or come into the office with any questions or concerns I have! Thanks Jenna!

Jenna gave great customer service! She took time to explain every question and concern I had with renting!

Stopped in for pricing. Jessica was great!

I had a few questions about renting a storage unit with public storage and Jenna was able to anwser all my questions! She was beyond helpful

Sidney was very nice and helpful during my time utilizing Public Storage. She seems very knowledgeable and her attitude and demeanor would cause me to rent here again.

Sidney is wonderful to deal with. She is always friendly and offers amazing customer service. I highly recommend this property for many reasons, but especially her!

Sidney is so nice and helpful.

Keeps charging me for a storage unit I don't have and they have this unit rented out

Best customer service, clean and perfectly priced facility

Awesome service by Sidney helping me with my account. Very friendly and professional

Sydney was so nice poliet and helpful didnt try and rush us out even though we were there past close

Sidney was very helpful and friendly

Sidney was great. Service was easy to get started.

The worker at the desk was so nice, and attentive to all my questions, and concerns Jenna was her name, very professional… I’d been lookin for storage due to a back flood here’s where I found it. For that I thank her…. And looking forward to sticking around until my situation passes!

Jenna is the best worker here. Anytime I come in she is here to assist me. I would give 100 out of 10 stars for her.

I recommend dealing with the staff directly at the local facility, because they are helpful. If you call in, ask if the person on the phone is at the local facility. The corporate phone center is not good at helping customers. Other than that, I like the location and the storage unit.

Ask for Jenna, she's absolutely amazing and knows her stuff. Very positive and customer friendly, I recommend her 🤗 scouts honor!

Jessica and Jenna are awesome are awesome

Everyone was completely awesome and so helpful!

Jessica was friendly and helpful. I recommend to anyone.

Just rented out my space ! Sidney was great! Friendly and super quick

Sidney was helpful and very friendly!

This place is a joke once they get you in the rates start going up in 3 to 4 years my rate has went up 75 to 80 dollars per month total over that span. I moved out of 1 and into another so I could get my rate back down but same thing happened. I do not recommend public storage

Sidney and Jenna you two are the bomb diggity and the best customer service I have ever received outside of Starbucks! I hate people but love these persons. Thank you so much for reinstalling faith in humanity. 10/10 would recommend! …Okay I am back. So here’s the thing, I have had the pleasure and disaster of circumstances that necessitated me now being the renter of THREE storage units from this place. I have to say, without persons like Jenna I would have run away screaming for the hills throwing all of my family heirlooms away. But hey! These ladies are saints and have made my life so much easier throughout this wonderfully painstaking process. Blood… sweat… and no tears! Thanks! 20/10 would recommend.

Sidney was awesome and so helpful. She made the process quick and easy! Thank you

My experience here with Sidney was absolutely phenomenal. She is truly a exceptional individual who provides world class service. Extremely personable and very professional. She is truly an asset to your fine organization.

Sidney and Jenna gave me good customer service when it came to needing my lock cut. They are so funny

Sidney was great in setting me up with my rental. Easy, efficient process.

Jenna is a wonderful employee who is very knowledgeable and helpful! Great customer service.

James has been the best with helping us with the unit.

I work for CHE and was filling in. James was very helpful.

James was extremely helpful and knowledgeable. His customer service was exceptional. Very pleased and glad I chose Public Storage.i will recommend to others.

Took care of my needs, they made it very easy to do business with them. Thank you.

I just was here and Sidney gave me the best customer service she rocks.

I manage a moving company and the new guy, Jason, has been very helpful with resolving logistics questions and the layout of the property. This is a good change!

I want to say that the service Chelsea gave me was top of the line. She made calls to me to assure i got a unit and it was def clean once i checked it out. There were some systematic errors, but she def utilize her training skills and figured it all out. Great Overall Job Chelsea.

Chelsea was great to work with and made the move-in and move-out really easy and convenient. Storage unit was in great shape and was exactly what I needed while preparing for a move. Would definitely recommend!

Chelsea was very helpful and showed a sincere desire to assist me throughout my storage unit inquiry! Everyone at this location has been very helpful and customer service focused, including great assistance from Darren as well!!

Chelsea was very nice and helped me get a unit situated right away. Amazing customer service, would recommend to all my friends and family.

Amy gave me fast and friendly great customer service,

Auctions are great hope they stay going

Lindsey is good and awesome.

Amy and Darren helped to to find the right storage unit I needed.I didn't know what to do. I has very pleased with them and with their help. Thank you both. I appreciate your help.

Darren made for a quick, smooth and efficient check-in process! Very happy with my decision to rent here as I needed a climate-controlled unit for the winter and I got great value for my money here. Super satisfied!

Stopped in to ask some questions and got awesome customer service from. Amy and Darren. Will definitely be renting soon .

Amy was very helpful and helped me get exactly what I was looking for

Go somewhere else, this place will rip you off any chance they get.

So far so good

It will cost you a fortune. They will raise the rate right after you sign.

Amy was a wonderful help. Definitely recommend.

Had a problem, Rick district manager promptly fixed and did the right thing during a pandemic.

Darren was very helpful and customer service oriented. He was able to help us rent 2 climate controlled units that are very clean! Thanks for the great service Darren!

Very nice storage unit at a reasonable price. The facility is clean and looks secure. Darren did a great job of getting me checked in and into my unit. I definitely recommend.

Amy gave suggestions & great service- also very nice !

Had been paying For environmental controlled unit for over a year with the insurance .got furniture beds dressers cabinets clothes etc. Everything was molded ;thick mold ! The insurance that they issue for such wants to give $150. That wont even pay for the water and bleach to wash all the towels blankets sheets .and they want receipts of the items .

I worked with Rick and he was so great! The location was kinda far but I got it for an awesome price. Overall a neat, organized, and easy storage place!

Went today to get a storage unit and RIK was amazing. He was so friendly and informative. Rik thoroughly explained the whole process to me and gave me some great tips on how to safely store my belongings. Such a positive experience...thank you so much! 🙂

New, clean, great price, Nick was great.

Nick did a Great Job!

Nick was very helpful in my recent experience. I have a 10 x 25 unit already after selling and downsizing my home. Now I have just retired and will be parking my new RV at the site when I am not on the road travelling. Enjoy!

Nick was TREMENDOUS! His patience and care in making sure I received what I needed was a blessing indeed. Thank you Nick!!!

A girl with a unique name Wendena was very helpfull. Se was very polite helped answer any question i had it was a very good experience. Thank you for your help!!

You really need to check this place out excellent storage for your needs and the staff is great especially Jill

Dena was of great help she made my visit to the public storage a wonderful experience

Everyone is very nice three

Recently rented a unit with Kellie and she was just a pleasure to be around. Recommend her and location to anyone

Property is very nice and clean. Great employees. Kellie was great

Kelly was very professional and polite. Recommend to anyone

Amber is amazing!!! She made renting a unit so easy!! She was friendly and fun.

Easy and friendly service. Very affordable. Clean, dry, and secure.

I came in looking for a unit, and Robbie was very informative about what I needed. I will recommend this location to my friends and family.

Great staff!! Robbie was very helpful and got me what I needed to help make my move easier. Would recommend this location for sure! 5 ⭐️🌟⭐🌟⭐

Always greeted with a smile and prompt service. The manager is always kind and no pressure. Facility is clean and maintained. Highly recommend this location.

This place is a joke

Pretty OK staff.

Amber was amazing and helped us quickly and efficiently! She is the prime example of professionalism and fun. She is STELLAR!!!

A little on the pricey side but nice facility overall

Amber was super helpful, she was even able to get me a larger unit when the one i originally booked turned out to be too small!!

Just rented a unit and it was a very pleasant experience!

Amber is truly an asset to this company. Hands down the best customer service I’ve ever had. She made the process easy and has answered every difficult question I’ve had.

For the first time in my life i had to put some items in storage. The service was great. Amber and Rick was very helpful answered all my questions and i didn't feel pressured to get more spave than what i needed. Thanks guys 👌

Store it

Do you have available storage units with about 35 - 50 sq. ft. available?

I recently visited this location and the people there were extremely nice. This lady her name is amber she helped me with everything I needed she provided me with information about each storage and what’s fits my needs. She had a smile on her face the entire time we were talking. Overall the staff there is great. Make sure you visit this location.

We had a great time. The worker named Amber had has laughing the whole time while still being professional. She showed us a couple options for storage units and was very patient with our questions. I would 100% come back in the future.

Robbie was extremely friendly and efficient. Knowledgeable about products and services there. He made leasing a unit very simple and fast.

Robbie was very helpful and efficient for the whole process. 5/5

Great service. Very friendly.

Great service. Staff is very easy to work with and friendly.

Great service! The staff is very easy to work with and very kind.

Robbie was very professional and nice assisting with getting my unit today

John was great- got me taken care of and on my way!

Great staff! Dave helped me when I walked in for prices. Came back to next day and the guy with glasses ( can’t remember his name) helped me with my rental. Both super help guys. Made my move in super easy. 👍🏼

The heavy set guy with the glasses was rude with me each and every time i came there. Just asking him a simple question was trying to pull water out of a rock. He made the whole experience unpleasant. I would never do business with this location again.

Very good clean storage facility. Two men and a truck from west chester were amazing moving in and out of this place with relative ease!!!!

If you happen to be looking for a place to store your belongings, and there is a male working as you walk in, please do yourself a favor and walk out. He's beyond rude as can be, it's almost as if it kills him to have to help you at a place he chooses to work at. Unprofessional, has absolutely no reason to be rude to someone who just walked in and asked two questions that had no obvious answers, or I wouldn't ask to begin with.

One month free but charge an admin fee of 24 and lock purchase of 21. The lock is a new kind that cannot be used anywhere but at their facilities. No free rent.

While I ended up renting a storage space bc their units truly are climate controlled, I was not happy that I was forced to use their own lock ($19.99) and their insurance ($11-13). Should have the option! I ended up paying an additional $31.00 that I wasn’t planning on.

The dumpster is locked so there's nowhere to throw away any trash you may have.

John, did a great job and really went the extra mile making sure I got the perfect unit!

I met Frazier and he gave such great service to me. Every question I asked him he gave a quick answer too If I go back here Frazier will be the one that I talk too.

Came in a few days ago to check some prices on storage and Frazier really helped me figure out what size unit I need for stuff.

John gave incredible service and made the whole process easy!!!

I initially thought this place was great until my monthly payment went up $22 without any type of warning..... it was explained that prices can go up without notice based upon other storage locations in the area. Based upon this reasoning and no consideration given to the customer, I will be vacating asap! Update: After careful review of other storages in the area, Public Storage did have lowest price for the size unit I had. I also noticed online the smaller units are less expensive than other storages in the area. Since then I have downsized to 2 smaller units smaller units and saving money. Thanks to the manager who has assisted with transitioning into the smaller units. Overall the service here is great, everyone is nice and accommodating. And the units themselves are well kept and clean. I have now changed my rating from 2 stars to 5 stars.

Robbie made the reservation easy.

Frazier made it such an easy process. I was in and out with no wait or hassle. This location makes access to my unit very convenient.

Dave was dope 👍

John was very helpful in renting me a space today thanks so much

Emily was amazing! She explained everything so well and was very personable😁

I currently rent a climate control storage unit. I went on 2/23rd to retrieve some things and found water in my unit. I contacted the person in the office and was told the roof leaked the past Wednesday or Thursday. I was not notified to this fact. He said no one was notified because there are 300 units. I was told to file an insurance claim. That has been their answer to everything- file a claim. I did but what about the water in my unit and the fact I am still paying. I have called and left messages to find out how this is going to get resolved. I have left a message with the district manager. Nothing. There is no empathy to the fact that my belongings are no longer safe. It’s Tuesday now and I have still received no call and there is still water in my unit that I am still paying for.

Dave was awesome!

Came in to get some prices on boxes. Employee behind the counter was very helpful.

Really clean. However it can be a tad bit over priced. And would make it even better if you haf access to your belongings 24 hour's. I mean its my things i put n there so i should be able to access it when ever. As well they make you purchase insurance. I mean really. I get it but really. Other then all that its pretty good place to store your belongings.

Dave gave us great customer service!!!

DAVID IS THE MAN!!!! Not only was knowledgeable but very insightful with a pleasant disposition!! A great asset to the Public Storage team. Thanks David

Dave is awasome

Dave is a superstar, very helpful friendly and great guy. No hassle place, very clean and great service I will recommend to anyone.

Excellent service and set up!

Good price very convient.

John was awesome and professional. Good deal too!

Dave was awesome

In many ways, Public Storage is a metaphor for the grand stage that is our life. Isn't all space Public Storage? Isn't a home a Storage for the people of the Public. These are the things that keep me awake at night, with contemplation's of what it means to be Public, and what place that houses ANY THING, with which EVERYTHING houses SOME THING, must be Storage. What does not keep me up at night is the safety of my stuff, with the excellent customer service, secure storage facility covered fully by cameras, and Pin code entry into the area. Public Storage was a great solution to "Where do I put my stuff". Not so much for "WHY do I put my stuff." Think about it.

Dave was super helpful!

Rachel was very helpful She made this whole transition go that much smoother.... Thank you

Dave was very great specially with my anoying kids

David was very helpful and so courteous while maintaining the utmost professionalism with a smile. It is employees like David that has kept me here at this location! Thank David! Delia

It's been a long time since I needed storage, my how things have changed. Very clean, climate controlled and Emily in the office couldn't have been any nicer or more helpful. Online reservations, fast call backs, appointments and great service...

Dave and John are awesome

Thank you Dave and Emily. Went above and beyond.!

John provided excellent service

John was very sweet and very informative thank you!

John was wonderful! Very helpful!

Great job John

John was extremely nice and helpful! Very nice facility.

Horrible!! Since this storage facility changed ownership, this place has gone down the drain. The last problem we had was over this past weekend, when we wanted to pull some heavy items out of our unit, but needed one of the carts. Not one cart could found in the entire facility, and we looked everywhere - we went to the office, which has Sunday office hours, until 5 pm, and the doors were locked, and no one was working! My husband called and got a voicemail for the property manager, and left a message explaining our problem. Today is Wednesday, and we still have not received a call back!! Our rates have been increased, yet the management is worse than ever. Don't rent here!!

Everything was OK, but beware of extra fee for a lock, that was not mentioned online. Can keep the lock, but only place were to use lock like that is that storage unit

Awesome prices. Super friendly staff.

Storage facility is great, super clean and organized and John has been amazing. Very pleasant to work with and able to answer all my questions. Excellent customer service.

John was very knowledgeable and friendly.

Love this place!! Clean, great staff, well secured. The girl that helped me, Emily, was very helpful and polite.

Came in with my husband, asked about what size units they have available, the young lady\manager named Emily was very upbeat and wanting to help us. She got us figuring out what size we needed, showed us the unit and answered all our questions we had. Looks like a nice facility, very clean and new. Was very satisfied with everything including price, will be renting from them.

During the month of December I stopped by the facility three times and no one was in the office. In addition, I called three times and got voicemail all in an attempt to get some kind of explanation for the second rate increase to my unit in the last two years. On my fourth visit to the facility, the office attendant could not answer my question but gave me the name and number of the district manager to contact. After leaving six voicemail messages over the course of two weeks and getting no response whatsoever I went back to the storage facility and informed them of the situation and letting them know that I was getting ready to start legally depositing my monthly rent in an escrow account until I heard back from someone with the company. Lo and behold, I hear back from the district manager shortly after and he gives some lame excuse that they do a yearly review of rates around the area and adjust accordingly. Guess what? After contacting eight storage facilities in the area, there was only one other facility that charged more then Public Storage for the comparable size unit I rent. District manager did nothing whatsoever to try and keep me as a customer. No way to reach any kind of customer relations at corporate HQ in California either. They have a lot to learn about customer service or lack thereof.

Nice storage

Very clean and organized facility.

Very clean and friendly staff

Its a joke all liars

Only one person ever working in the office at a time. So when they go to lunch the office is closed. If multiple customers are in the office and they need to show a unit to one everyone else has to wait outside until they get back.

Joy was friendly and professional. It was a quick and easy process to reserve a storage unit. The facility was very nice.

Lisa was really helpful! Very friendly and nice!

Lisa joy and Michelle were very helpful and easy to deal with when they helped me rent my unit.

Everyone we spoke to at Public Storage in Mason, OH, was friendly and very helpful: Kevin, Lisa Joy, and Darnece. We chose this place because of its cleanliness, climate-controlled units, very helpful staff, and location. Kevin introduced us to the place; Lisa Joy spoke with us on the phone, explaining how to make a reservation online; and, Darnece checked us in the day we went to get our unit. She was friendly, knowledgeable, and very helpful.

Lisa joy very friendly, clean properry

Happy they are open on Sundays! Lisa Joy was great and got us all set up!!!

Nice place, clean and efficient. Darnece worked with me, sold me some boxes and was very pleasant to work with. Thank you.

This is our second use of this Public Storage facility and have been happy both times. We made the reservation online but had to go to the facility to sign paperwork. Lisa greeted me at the door and walked me through all the paperwork and made sure I understood everything that was being put in front of me. She then personally took me to the storage locker to verify that it was the size ordered, that it would fit our storage needs, and that it was clean. I had a few questions that she ably answered. We then tested my lock and the entrance code and were all done. For price and cleanliness you can't beat this location. Thanks Lisa for a great visit!

Lisa was great ...good customer service!

The office manager Lisa Joy is super helpful. Able to provide lots of information and good customer service. Clean property.

Lisa Joy is a great help! Make sure you make reservations! Very clean! $

Manager is very friendly and storage is very clean! Effortless rental!

So far it has been a smooth experience. Office staff was friendly and helpful.

Lisa was extremely friendly and easy to work with.

Lisa Joy is very nice

Excellent customer service everything was explained thoroughly and efficiently. Lisa joy was a great pleasure to work with

Lisa joy was great

Great customer service

Love this place with lindsey and lisa joy they are amazing and love it here and love the payments

Lisa Joy and Lindsey are both so very helpful and friendly! They went above and beyond to serve me as a new client and made me feel completely comfortable. In addition, they thoroughly explained everything so that I had no questions or concerns when i was finished! Thanks so much!

Lindsey and Lisa joy and it is a good place to keep your stuff

The property is very new, clean and secure. They have lots of moving items you might need like boxes, tape, bubble wrap, etc. The property manager Lisa Joy was very helpful on professional.

TJ was very helpful.

A few weeks ago I stopped by, asked some questions, and found that the property manager, Tiffany, knew answers to questions that people at the 800 number did not. Her property is one of the cleanest I've ever seen as well. When we open our new office in the Cincinnati area we will be getting our storage units at her property.

Ladies in the office are very kind and helpful - would highly recommend.