Public Storage Self-Storage Units at 7058 Columbia Rd, Maineville, OH

Laura the property manager is awesome! Very kind and makes sure customers get what they need. I needed to switch units and she was able to make the process smooth and simple as could be! If you’re looking for a storage unit I couldn’t recommend a better location in terms of service!

First time i had misunderstood some policy but thank to property manager to resolve my issue. This is one of best place to use.

Thank you Eric for your amazing help!

Laura and Eric are the best here at Maineville!

Highly recommend! Great customer service and location!

Nice, clean location

Soo friendly. Nice place.

Very reliable and Customer Service friendly.

Very sealed and secure storage! Was a customer for only a few months, but Laura was very friendly and even took my move out fee off since I moved out the 1st of the month :)

Quick and easy throughout, and when I no longer needed the unit, they worked with me to refund me for unused time. That'd wonderful.

Great customer service and excellent prices!!

Pricey but good location for us, and inside access. Climate control A/c could be set lower than 84 though. Maybe 75?

The best part of using Public Storage was their rates and the ease of ending the use of my unit! My belongings were kept safe in the climate controlled unit. When I lost my key they helped me unlock my unit it a timely manner.

Stephanie was amazing. She helped us with everything we needed. We were in and out within 20 minutes.

I researched several storage units before selecting Public Storage, and chose them because of the amazing customer service!

The only place I would go to to store my items. Great staff always takes care of my needs.

I wasn't looking forward to having to put my belongings in storage while waiting for my house to be ready but the customer service was fantastic and they made the whole experience so easy. I will definitely always come to this public storage first!

The best customer service you can ask for! I always greeted with a smiling face and I know my things are kept safe! I refuse to store anywhere else.

Very nice people

Great and friendly workers

Great place to rent from and friendly workers

I made a reservation a month in advance, was called (by them) the day before the reservation to verify I would be there. Day of the res, i hired help, rented and loaded the truck. Went there and was told they didn't have my spot available...cost me $400+ only to have to put everything back into my garage!?!?

Laura and Amy helped get us a great new rate on our units!

Amy did an awesome job

The Maineville store is very new and or clean complex , Mrs. LAURA was super helpful with the moving supply's we needed ,also talked to us ,like we were people ,not just a paycheck ! I'm thankful for Laura i'd highly recommend this store because of her. - Dave A

This facility used to be good before Public Storage took over!

I want to load my stuff from storage unit to Truck, can you please let me know if a 18 wheeler truck of 75 feet long can enter the premises? My unit is in ground floor drive through. Please answer.

Was renting at this place and decided to move my stuff to a new location because the new manager that is working there is extremely rude and disrespectful. overall he has worst attitude of anybody I’ve encountered at any of the locations. I even stopped going to the location where I was renting to pay my bill because I didn’t even want to deal with his attitude and rudeness. Also The overall appearance of the outside of the property has went down hill as well.

Great place to go easy to work with and very helpful

Great Staff & professional service...(James/Manager) resolved many issues in getting me moved to a new unit and their emergency staff was also efficient & supportive after hours...I feel safe and happy with my choice to remain at this location...Thank you James!

Awesome service!

Great storage solution! Clean ,very well maintained. Jessica was very professional, knowledgeable and friendly!

Great place

They are really friendly. Very informative. We had a couple problems due to our own doing. But they fixed them in a quick second. Highly recommend.

This place is worth every penny towards a storage solution! Moved entire contents of my mother's home into a climate controlled unit. The manager was more than accommodating. He also suggested to download their app which grants you access to enter & exit from your cell! I don't know about y'all but not having to remember ANOTHER username & password, seals the deal for me! Love Public Storage!

Robbie was amazing.

Amy did an incredible job, she was incredibly helpful. Couldn't have asked for more. Recently went back, Tiffany and Robbie were also amazing. Can't speak highly enough about them.

Jenna was amazing, she went through everything and was amazing. I have not had customer service this great in a very long time, she made sure I understood every little thing before I left and was very thorough. If Jenna doesn’t see this thank her for me and my girlfriend Emily, we couldn’t be more thankful for her and the help she provided us.

Robbie was very help and very informative. Will definitely recommend this location. 👍.

Good place

Staff at this location are very helpful and friendly. Robbie has helped with any questions I have had. The facility is extremely clean and nice looking. Would definitely recommend renting here. 👍⭐

James was top notch!! More companies should seek gentlemen like himself!!

Excellent customer service! Clean and easily accessible storage space.

No one was on duty during posted hours

Robbie was very helpful with renting a unit and help inform me about the rental process. The unit was really clean.

Bathrooms currently down due to covid fyi, got smallest unit very reasonable pricing staff was polite and courteous. Unit was clean and indoors should be a nice experience storing some stuff here while in between houses.

Great customer service from Amy .

Very easy to reserve and schedule online and then great service by the team at the site. I rented one unit and quickly figured out it was too small and they worked with me to get me into another unit quickly.

The check in process was so smooth and quick. Amy could not have been more helpful and polite. Our unit is inside and climate controlled. Even on a hot and humid day, the unit was very comfortable. The outside and inside of the buildings are very clean.

I came all the way to the public storage for a horrible experience I call and scheduled an appointment for them to say they can’t help me the ladies are very rude no good customer service I will never come here again they need to have a talk with their employees and teach them how customer service is

I had a rental today and due to the lovely world of technology I couldn't but, Amy and Arie were so very nice. Very respectful and helpful. They walked me through the e-rental and it was a zip! My only negative is that there was this very loud, very disrespectful girl running her mouth and blocking the gate. Glitches happen. Be more respectful!

Amy is amazing. She always does exactly what I need her to and in a speedy manor. She goes out of her way for everyone. Always.

Amy was wonderful to work with. Very knowledgeable about the property, the computer systems. Its a one stop shop!

Amy was extremely helpful and pleasant to work with.

Great place to rent storage space, Amy was amazing and was very helpful ! Definitely check them out

Amy was amazing. Got me a great deal and very friendly, fast servic .

Amy was very helpful and polite when I was getting my unit

Amy did great thanks

Amy was amazing and very helpful

Tiffany was wonderful

Closest located in Kings Island excellent facilities oh and watch out for Jill

Stopped in to take a look at a few storage options and to get prices and Kim was very helpful, will definitely be storing here .

Great place very clean and Kim was very helpful

Tiffany is always a pleasure. She has my units memorized and pulled up as soon as I pull in the lot. I always am well taken care of. Thank You Tiffany.

Great service from Angie!

Angie was wonderful.she was caring and very helpful and went over and beyond!

Fantastic service from Rik

Rik was extremely helpful renting my unit. The unit was brand new and very easily accessible!!

Tiffany is a great manager!! Always eager to help!! 5 stars!!!

Amy was really helpful and nice throughout the whole process. She made it a lot easier for me to get my stuff moved in

Dave was great he was very helpful !!!

Jam is an awesome employee! Very pleasant and helpful...

Jameala was the best ever! Highly recommend

Public Storage met every one of my mother's needs when she stored property there for well over a year. We had no issues whatsoever. In addition, after I cleaned out my mother's storage bin, I wanted to inform the person working that we would like to cancel. This was on Black Friday & when I attempted to close out the bin, the person working was using the restroom or taking lunch. There was a sign that was clearly visible that stated he/she would be back by 2:05 p.m. It was 2:00 when I attempted to close the bin. I decided to wait a few minutes & sure enough, at 2:05 p.m. the employee was back & unlocked the door. The gentleman's name was Tsvi & he was very polite, professional. I simply stated the bin #, that it was now empty, & we wanted to cancel. Without looking up the bin he simply knew my mother's name. Very, very impressive!! He cancelled it immediately so December there will be no charges. I highly recommend this facility & the staff. I would 100% go back to them again if needed.

Tsvi was kind and patient.

These people are the greatest. They help me out when when I needed over the years.

Rik took great care of me when I had an issue.

Great service. Thanks so mich!

Tiff was great

Simply a storage unit. Didn't like the limited time's for accessing my belongings and they tried to charge another month when we moved our stuff out. Other than that it serves its purpose.

Very disappointed with their "bait & switch" charging practices. They enticed me to switch storage companies with a competitive rate (note, not a promotional rate) and 4 months later they slipped in a $15/mo increase. I feel this is a bad faith way to run a business and I will be looking to move my property as soon as possible.

Dave was a superstar and sold me a unit within minutes saving me lots of money.

Tiffany is awesome, you will be disappointed renting at this location

David was awesome

Yes was extremely helpful and had great customer service skills. Very personable!! 💯👍👍👍

Great Staff, secure Facility.

Ted provided very good customer service. Thank you

Units are veryvclean. We were helped by a friendly and helpful Cajun man. The rental process is easy and tailored to your needs. There are good promotions on unit rentals. Keep in mind that you have to purchase the lock for $20 extra.

Super helpful finding the right sized unit

Nice location

My family has a storage unit at this property, and everything is great, clean and Tiffany is awesome. I trust my stuff with her lol. 5 stars!!

John has been great and made the process easy and quick.

John was of excellent help and assisted with all of my questions.

The storage unit itself is fine, but be very careful on timing of when you plan to move out. I was in the storage units (3 of them) for 6 months. We moved out on the morning of May 2nd and they charged me for an entire month. I called the corporate office a few weeks before my move out date and explained the situation, they just didn’t care and were not helpful at all. Then two days later I get an email saying my rate was going up starting May 1st! So not only did I have to pay for an entire month of storage to have an empty storage unit I also had to pay the higher rate!! The fact that they were unwilling to help me when I gave them plenty of notice of my moving out date and had been a customer there for 6 months was frustrating I wouldn’t use public storage again, they clearly only care about the money and not their customer.

I had two storage units at this location. John and the team were very helpful! Everything was clean and well maintained!

Tiffany had been a great help and is a pleasure to deal with. Thank you, Brian

John was a big help and very friendly, polite and helpfull

John was my guy. He was great. Super nice and helpful. But After a week of having my storage , I was charged a lien fee and my storage was set up for auction. I was not offered any assistance with this extra fee that I had to pay to gain access back to my storage. They also charged me a $20 late fee on top of this mysterious lien fee I received. So I had to pay $50 plus another $53 due on the first of April which is coming up. I was informed the $1 a for your first month does NOT pay for a full month only up until the 1st of the month. I have never had to deal with this all of the times I have used PS. I am just moving my stuff out and into another spot. I like PS but I will not be going back to this one. I was contacted by Rick the DM and he explained the billing process a lot better than that guy John. There was not a lien fee nor was my storage up for auction as the PM stated. He offered a solution to my issue and I feel much better about the situation now. He was very nice and helpful and professional. Thanks Rick.... Umm UPDATE 4/1 I just received an email that I have a balance of $19 after my move out lol. I will NEVERRRRRRRRRR rent from this location again. The PM is a JOKE. I'm not giving this place anymore of my money. I had a bill due today IF I stay for $50 and I removed my things out yesterday and now they want to charge me $19. No way.. NEVER. If I could rate 0 stars I would!

John informed me of the Google review. Public storage has been the best storage facility I've used. I would definitely recommend this location to anyone looking for a place to store their stuff

John was great to work with.

Had a great experience working with John to get my unit.

John was a wonderful help with obtaining my storage unit. He answered all of my questions and was very knowledgable about the storage options. Very happy with our experience!

John did a great job helping me find a unit that was perfect for all my things.

John was great to work with.

John was an excellent help!!

Very clean and secure. Great customer service from the staff. Prices are much more reasonable than surrounding self storage facilities.

After an unfortunate event, Tiffany helped be through everything... She was so helpful and understanding. She remembered me every time I came in and even lent an ear while I talked about it! She knew exactly who I was and remembered everything when I came to get my own unit and made it so quick and easy. She is great!

WOW! Just WOW. I'm moving from Texas to the Cincinnati area and I spoke to a girl in mainville who said I might want a location in amelia or milford. She looked up other bins for me at other places. The good customer service Wows me. WOW.

Everything about this company has been a rip-off, from the mandatory specialized lock purchase to the hidden fees! I've used a couple other places that were 50% cheaper with no hidden fees. Please avoid Public Storage!

I was racing against the clock in driving rain after making a last minute phone reservation on New Year's Eve. I was grateful and pleased with the friendly service I received by the gentleman named John who greeted me. He had me set up with the unit reserved in no time flat. I would recommend this place to anyone I know who had a reason for storage. Thanks again, John!

Good experience with John.

Great location!

Food people

John was awesome attentive and professional service

Very complete. John did a great job.

Quick and easy. John and rest of staff are really nice.

The second manager was the one that helped us out. He was great! (But pushed us to write a review.) Reccomend going there? Yes.

John did a great job helping us today thank you.

John was very helpful in getting me set up in my storage unit. He and Tiffany were both very friendly and answered all my questions. Kudos!

John was very patient and helpful! Thank-you Mainesville Public Storage for helping my relocation transition be a smooth process!

John was great in helping me

Dave was awesome helped us so much

John was very personable and friendly.

John was very helpful and got me the unit I wanted. Handled the payments and gave me some tips and tricks for the place. Great guy great storage place.

For a 10 x 10 unit, it is the most affordable, convenient and nicest facility within a 12 mile radius. Ways to pay are simple. The facility is either completely brand new or updated. Very clean. The people are easy going. The only two cons are... 1. There are no bathrooms. But it really doesn't make much of a difference because there is a nice Sunoco gas station that you can walk to in 5 minutes that has one. 2. No garbage dump. This one really annoyed me, because it's very difficult to clean out or condense your unit if there's no convenient place to put the trash. I literally have to drive my trash home with me and dump it in the bin here.

Awesome service and very clean facility. John and Tiffany provided great advice on facility and unit

John and Tiffany were very helpful in getting the right unit

John was big help

Very clean, very helpful staff (Tiffany i think) and a good intro rate. The place looks new and well kept. I got a 10x10. Book an appointment so you dont have to wait to be shown the units. I also like the website for easy payments and i was able to add an authorized person to my account. Great place.

John was very helpful.

It was a great experience dealing with John and Angie. They helped me with the lease although I decided to show up earlier than my appointment time. Thanks Guys!

John was very helpful during the move in process.

Nice place. It new and storage units are nice spacious. My friend has a unit there and he stored some furniture there when we went to get it. There was enough place to park our pickup truck and load furniture. Only thing was that I had to pay attention where it was as GPS ends on the main road where as it's on a street by that road. GPS somehow didn't take us there.

John was very helpful!

Move in with Tiffany went very well. Came back later with the truck full of our belongings to learn moving carts are only available during office hours. I have rented at multiple other Public storage locations and they keep the carts available at all times. This just seems a little absurd to me.

Easy in and out, clean facilities. Grounds are well kept.

John did an excellent job. Thank you!

John was great!

Met with John today - did a wonderful job. Very nice and professional. Units are clean.

John answered all our questions. Happy with rental. Thanks

Easy process. John was a great help getting my lease set up.

Excellent service from John

John has been so helpful with showing me units and helping me pick the best one for me. Great job and John is super nice guy!! Great place to store your items!!

There are many considerations when selecting a storage property (i.e. promotions, locations, on-site management, security, professional company. I visited many storage facilities in my area other than Public Storage. I chose Public Storage in Mainville because it is brand new and had initial promotions for the 1st month and competitive month to month rates. I was most impressed with the on-site manager who's name is Tiffany. She was pleasant, responsive, professional and reached out to me many times prior to my decision. Good follow up from her. Thank you for an initial good experience. I suggest you move quickly to secure a unit because this property will be a capacity soon. Thanks again, Dave Hezlep

Tiff is great

Great experience Roshonda was very helpful

Nice little storage place. Competitive rates and multiple sizes of units too.

Reshonda couldn't have been more helpful. She made the check in process go quick and easy. Very throughal in explaining all the facility features.

Tiffany was very helpful and listened to what we had to say and found the right space for our needs and near where we wanted to have our unit.

Good location and great service!

I've had a storage unit here for several years. It started as Circle Storage then became Bearcat Storage. It was fine during that time period. I would have given them 5 stars. Now here comes Public Storage and suddenly I find myself scrambling to get my stuff out of there so I don't have to pay their useless but mandatory insurance fee because they apparently want to leave the gate open all day. It's no longer a 24 hour access site either. So they take away convenience and charge more money. Useless.

Tiffany helped me get a new storage fast! She has helped me so much over and over with my move and my units are very clean!

This is a great clean place to store my things. Tiffany was fast with the move in process and very informative.

Started renting here (first storage unit, later an outdoor spot for camper storage) when it was Circle Storage and had 24-hour access, good rate, great security. Public Storage takes over and goodbye 24-hour access, lights turned off at night, gate left open all day, even raised the rent. Oh, and they TRIED to get a copy of my Title (want to guess why?) even though I had never been delinquent on my payments. Nope, found a better, more affordable place for my storage needs. Won't go back. However, if you enjoy paying more (and later, even more) while getting less, then this might be the place for you. Otherwise, I recommend looking elsewhere.

Terrible staff, rule changes since buying out the previous owners...worst of the worst

The storage unit is clean and very well maintained. The staff at Public Storage is always professional and nice.

There is no Zero Stars - I have used Bearcat and Circle Storage for multiple years without issue. Unfortunately Public Storage comes in with new rules (not 24 hours), new charges (mandatory insurance), poor payment system (tried at the site unsuccessfully to set up autopay but finally did it myself on the website), and staffing that can't answer your questions. It actually is so bad I just want to buy a bigger house or sell my stuff just to get the heck out of there. The give storage places a BAD NAME.