Public Storage Self-Storage Units at 2120 Harshman Road, Dayton, OH

Today I had the pleasure to work with Rachel at the Harshman Rd. location. She went above and beyond to help me out. Simply the best! I will be back.

Rob was a great help! Loved the location

Robin and Martina are absolutely wonderful and were so incredibly sweet, kind, and patient with me during my first time utilizing a storage unit. The two women went out of their way into the rain to help me learn how to unlock the gate and ensure that I had the proper utilities to move/how the locks worked. Their kindness really made my day much better and I would highly recommend this service based on the interaction I had!

Eric was outstanding at assisting me with my problem today.

Rachel is the best keep up the good work

I recently had the pleasure of interacting with Rachel at Public Storage on Harshman rd, and I must say that the level of customer service she provided was exceptional. From the moment I walked in, Rachel greeted me with a warm smile and a genuine willingness to help. She took the time to thoroughly understand my storage needs and patiently explained all of the options available to me.Rachel's professionalism and attention to detail made the entire process smooth and stress-free.

Rachel has been very helpful!

Great service, thanks Rachel!

Public Storage in Riverside/Beavercreek Ohio, great price (10x10), clean, easy access, no hassle, i even went in even though i requested a unit online, to make sure that everything was good and that i didn't miss anything. Other than that, the attended was very nice and helped us get squared away.

I used this public storage location for about two years. Everything seemed well until I got to my new location and unpacked. I soon realized that I had items missing that I know were in my storage unit. When I unpacked i realized that I was missing my portable air fans along with my military airforce duffle bag that contained all of my tv remotes along with my Playstation 4. I am a veteran and very disappointed after what i did for this country. I also had a 32 inch tv that had the screen busted when I emptied my storage unit. That assured me that this place is not a secure location due to the meth head population. I'm pretty sure they figured out a way to get in my unit over time. This location never seemed to have a problem sending me a upcoming monthly bill though. I just took the loss biu I do not recommend this location for anyone. You might want to go a little further out for a secure storage facility. I'm very pissed especially with me working as hard I did to get what I have.

I had rented a unit several years ago for my son. Have never been able to find someone in the office when needed, but this was the straw that broke the camel's back. He wanted to move his stuff into a smaller unit - which he reserved. We went over to move everything and found that the unit (#259) he was told DID NOT EXIST. Went by the office to figure out what was going on and no one was in the office - even though there was an "Open" sign on the door. I had even called ahead earlier and was told someone would be there. Tried to call but no one ever answers. Since I was only in town for one day and it was the end of the month I ended up having to pay another month until we can find another storage location. WILL NEVER USE PUBLIC STORAGE AGAIN. Wanted to add this - We vacated the unit on Apr 30th (paid up thru that point). The unit was emptied and cleaned. No one was available in the office, so left keys and lock in the box provided. A month later I received another bill. Called the office, no answer but left a message. Called corporate and was told they would take care of it. Received another bill a month later. Called the office and left a message. Received a call back. He looked up my file, saw a note from corporate that the unit was vacated but said they'd have to check the unit. Didn't hear anything else so called back a few days later. Was told that the unit was not empty. Had several discussions regarding the fact that stuff wasn't mine. Started receiving notices that a lien was being placed on the contents. Yesterday received email that stuff was auctioned and that I still owed nearl $800 for 2 months rent. WHAT THE HECK?

We received excellent service from Robin and Andrew today. They made getting my sons rental unit so easy. Thanks

Ms. Robbin was so very helpful and sweet. She explained everything and really just made this easy and simple. On top of being very beautiful,, her soul definitely matched. Thank you for such a positive experience!!

My experience at the Public Storage on Harshman Road was nothing short of exceptional! Both Robbin and Rob were extremely pleasant and professional, and they guided me through the rental process quickly and efficiently. It was an absolute pleasure speaking with them both, and I would highly recommended their facility for your storage needs. They will certainly exceed your expectations! They definitely exceeded mine!

Rob and Robin provided excellent service!! Great customer service. Location is clean and storage unit appears to be dry following rain this morning. ~ Rachel

Clean facility, friendly staff and great customer service

They serve great service thank you for your help!

Property manager Rob was extremely helpful to my dad and I today. He was very helpful and had a great attitude!!

Eric was more than kind and was VERY thorough when explaining how this process works. He is the consummate professional and is most definitely an asset to this company. I wish ALL of my previous experiences using storage facilities were this easy and painless. He made what could easily be a complicated process an enjoyable one. He was AWESOME to work with and I hope to run into him again when bringing my boat in and out. You've got yourselves a terrific employee in Erie. He was an absolute joy to work with. Kudos to him... outstanding job my man. VERY well done! I'm more than satisfied with his service and treatment of me as not only a valued customer, but much more importantly a human being. Terrific job! I'm a 💯% satisfied new customer b/c of just how well Eric took care of me. ALL I would ask now is that you continue to take good care of him and most certainly consider him for a step up the hierarchy ladder. 👍

Customer service is lacking, high prices, mice, mice and more mice.

Rob was very professional in helping me secure the unit that I needed!

Eric was incredibly helpful. Not only that but there was a smile on his face throughout the whole process. First time using Public Storage, but won’t be the last! Thanks Eric!

we have a a unit for less than a year and are trying to save to move to another storage facility. not even 6 months in they raised our rent without warning. I personally got locked in one night because the gate was broken and they closed it up without checking to see if anyone was there. I had to take apart the chain assembly to get the gate open to get out after calling the number for support and being told to have the police come and break down the gate. next time I will call the PD. I had my bank account hacked and was going to have to pay my rent late and I was told that by the 26th of the month the lock would be cut off most storage facilities allow you over a. month before cutting the lock off or are will to work with you especially when it's something that's beyond you controll. I also left message when I was locked in and never even got a courtesy call back about the situation. I recommend finding an better place than here I know I am definitely looking for one.

Cortney and Eric were awesome and had great customer service. They were able to get my bill decreased.

My bill is different every month I feel like I'm being ripped off

Very reasonable pricing for a unit. Ashley was the one working when I needed help. Ashley was super sweet and super helpful! She knew all the answers to my questions and she would go above and beyond to make sure I had all my questions answered! Great place and great customer service !

Robin was very helpful, and informative, helped me get the right unit for all my stuff.

Robbin is a great customer service person helped me with all my needs and defiantly recommend this storage unit thank you for your great service

Robbin was so kind and helpful. Thank you so much for all your help.

Rachel and all of the staff at this facility are so professional, knowledgeable and willing to go over and above! The units themselves are clean and easy to access. The office is bright and welcoming. You have a customer for life!

Rented a unit here for a couple of months to hold my things between moves. Starting/ending my lease was very straightforward and had no problems; 99% of my interactions were through the app. Unit was clean the whole time. My only complaint is the entrance ramp to the property has a huge pothole as of this writing, so be careful if you're carrying a big load and avoid it.

Love the new technology...I forgot my code, and now they have an option where you can access them on your phone...very convenient!

From start to finish, the experience was great. I scheduled on line and was advised that I’d receive a follow up call. I received a follow up call. I was informed that I’d receive a text message to complete registration. I received a text message to complete registration. I was told my information to access the gate and storage unit would be sent to me (text). I received the information! NO ONE I dealt with prior was as easy to do business with as Public Storage on Harshman Rd. The unit was clean and fit my needs. I even needed a larger unit last minute and they promptly set me up. I highly recommend them. Thank you! (Rachel was awesome!)

Not a Fan. Prices are Too HIGH

Friendly customer assistance, but being from New York I probably wouldn't use it again. Been a few shady people hanging out there.

Rachel

Whole time I rented they never replaced my light bulb that they promised to do first month. I was often late, knowing there was a late fee, np, but the rude office lady would personally call to bug me about paying each month. They raised the base fee I agreed to TWICE during a 6 month period with no notice. Does not have 24 hour access and you must be out by 9pm, I was 2 minutes late leaving and got a "courtesy" text to leave on time from now on lol.. Weird place, dumb rules, rude staff, rent somewhere else or just buy an enclosed trailer for storage, that's a better investment.

Everysince September of last year I didn't had had not one problem with Ms. Rachel she very respectful she help me understand the process and very nice plus that she had a very positive vibe that I like 😊 ❤ ☺ she doing a great job!!!! Keep the the great work and just be yourself

When you stuff

Robbin was very professional and knowledgeable on the questions I had and helped me understand all the fees !!! I recommend this location to anyone that is looking for a place to store items !!

I am so happy that Robbin was able to help me out today. She is really sweet. She was helpful over the phone and so pleasant in person. Thank you Robbin! I appreciate you.