Public Storage Self-Storage Units at 3560 Needmore Road, Dayton, OH

Good service.

Use it every month very secure

Eric at the needmore store, can't get any better with the customer service, thank you for calling, will definitely recommend 5 stars

Eric was really amazing and he worked with me while being kind and understanding to my situation

DO NOT I REPEAT DO NOT GO HERE!!!! I bought me a storage unit 2 years ago put my things in there NEVER WENT INTO IT SINCE… this week i decided to go and remove my stuff because for one they went from $80 a month for the smallest unit to $140 I was paying it but things happen life changed so I’m not trying to pay it. Anyway I went this week to access it. ALOT OF MY ITEMS ARE MISSING.. my game chair a dresser shoes clothes and jewelry I went to the office to tell them they lady was sooo uncaring you have to file a claim. Not I’m sorry this happened anything. SO I REPEAT IF YOU WANT ALL YOUR STUFF DO NOT GO HERE THEY WILL TAKE TAKE TAKE!! And still want you to pay rent first of the month. I hope whoever stole from me it was worth it because GOD!! Will handle you!!

Need a storage for my daughter's things, so I reserved a 10x10, and a few days later, after I reserved the unit, my daughter didn't need the unit, so I go to cancel, and now I only getting back some of my money instead of all of my money back. You have to have a better refund policy than this, life is to complex and things change all the time, but to hold or take some of my money hostage, within days of me need to cancel after I reserved it and didn't need it is unexceptable!!

Eric was great

I would recommend public storage tried two other storage facility’s earlier that day it was long drawn out process I called and talked with Robert at public storage had me a unit in bout 10 mins and they have pretty descent rates

Called Miranda with questions about the property and location since I'm moving from out of state and she was so patient and understanding. She's so personable.

Randa has been the best help with me and the auctions. She definitely is one is the best

If you’re trying to go with this storage company do so at your own risk. I rented a 10x10 unit about 1-2 years ago. I was first paying $144, next their corporate decided to up my rate to $162 after a few months of being there, then another few months go by and then they decide to up it again to $196 which is ridiculous to pay that amount for a 10x10 outdoor unit like I could understand paying that amount if it were indoors. Their corporate needs to do better.

Randa customer service was absolutely THE BEST I’ve experienced with this company!!

Randa is top notch!!

Eric was great help me get everything done as far as needing a storage unit for my show car.

Thanks miranba

Randa is amazing and has helped us with everything we needed and explained everything really well ❤️

FYI: Public Storage Complaint: 3560 Needmore Rd, Dayton, OH 45414 If anyone is interested in renting a store unit please review post. As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed. While traveling for work in Boston. I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to make the payment because the system wouldn’t accept it. Despite having the funds available, I missed the deadline. When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents and pictures, but she continued to avoid my calls and failed to follow through with any assistance over the next several days. After a week of trying to get in touch with her, I finally reached a manager at a different location who promptly addressed my concerns. He was very friendly and apologetic, and he connected with the Buyer on my behalf. I learned that everything had been processed, but he was unaware that I wanted to retrieve my personal documents and family photos. This experience made me feel overlooked by both Miranda and Public Storage. Despite my numerous efforts to communicate, I have not received any feedback from corporate, District Manager Fred, or Senior Reginal Jeff Gardner. It's now been 13 days without a return call. Overall, my customer service experience has been unacceptable. If you’re considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.

Let Me just say this...1 name..(Maranda)Aye Yo she the Real GOAT I Keep Respect On her Name Chi Town Stand Up!!!This woman fought for me and my girl to get are thing together cause computer system said we didn't pay I was able to give her my bank statements and he Got err thing Done The store she runs needs to be given to her She the real deal corporate didn't even help me and my family can't THANK u enough and b ready cause we are gonna bring u a nice Christmas GIFT U R SO APPRECIATED LIKE I TOULD U..WE R FAMILY NOW..God put Special people in ur life n u 1 of them...#GiveHerTheStore #CantNobodyDoItLikeHer #CorporateReadThis

Super friendly and clean and amazing service

Needed short term storage They accommodated next day, facility is refurbished and looking good. Simple process and was able to use my lock

Eric was super helpful!

Eric was able to get me In-N-Out within 3 mins. His customer service was on point & very well explained. 10/10 recommend

So I pay for a 10x10 storage unit and at the first month of getting it in September it was the $1 plus the insurance and paying for the lock. Then after that month I started paying $133 for it, then it got raised up to $162 4-5 months after, and now they raised my rate up to $197 starting now. It is ridiculous to pay that much for that kind of unit. I’m ready to get services with a whole new storage company who won’t rip me off and make me pay so much

Eric,Andrew and Of Course Rob has been very helpful I really Appreciate you all...

Gave an incorrect unit and refused to do a refund.

This location has the most helpful staff I have ever experienced ! I've rented at this location for years, and I haven't had a bad experience yet. I especially want to mention the young woman that was there working today at noon (I didn't catch her name). She went above and beyond in her customer service! She was polite, caring, and helped me with my problem so fast I was able to get on with my day.

Raised my rent again you are as horrible as spectrum, Verizon ect....,no one EVER ANSWERS MY CALLS, JUST YOUR ROBO MONKEYS

Courtesy&Kindness is Very Good..Ms.Serenity Intelligent&Helpful..Thank You" Mr.R.Randall.

Was in a rush to move items & had to be on time , booking was fine . took a little longer b/c they said i owed money to them ( which i didn’t it showed on the account it was their mistake ) … and then i get there to unload everything & the unit is full of stuff but unlocked …. took another 15 minutes to get me another unit changed over . HAHA edit - went and drive the trailer around again and that unit had a lock on it . so much for being convenient

Would rate no stars if possible. After 4 years, we're moving out for multiple reasons, the main one being after a year the price for our unit went from being under $100 to being $300 a month. Went to switch to a smaller unit and the unit they assigned us was no where to be found. No one was in the office even though it was business hours. So we paid for a unit that we never got to use or even find. Customer service wasn't any help because there was supposed to be someone in the office to help and they weren't. We weren't given any heads up about the price of the unit increasing so much.

Serenity was awesome helping me transfer from one unit to another. She contacted her manager on my behalf to allow me to rent a more suitable unit at the same rate. Serenity was the only one at this location that listened to my concerns and acted to exceed my expectations... bottom line...she is an outstanding individual who kept her word. Many Thanks! Scott

If I had the opportunity to leave it with no stars I would this is the worst location there is . Can not even access my unit at all been trying to move out but can’t access it so having to continue to pay for it. My unit remained broken into the door broke and without a lock for weeks to be told I could fix it at my own cost and they can not afford to put a security cam system up to ensure my stuff is safe also refused to give the number to district manager when calling in to voice my complaint and still haven’t got any kind of response 3 months later.. do not rent at this location

I could not have asked for a more helpful gentleman who was working behind the counter. Great customer service! (It would be nice if the lights worked in the units) Edit, almost one year later: I am currently moving my items to another storage facility. This place has given me 2 hefty rent increases in under a year. No thank you. Also, the two flat tires I have received from different times because no one feels a need to clean the drives; it's not worth it. Try elsewhere. Staff though is still very nice!

Serenity was very kind and helpful with doing my storage treasures transaction. Thanks again!

Robin, Eric help me out buying an auction unit today and give him five star review

Serenity was absolutely fabulous, very helpful and made the whole process very easy.

Serenity is the best highly qualified manager ✌️😊 she is awesome 😎

Super Nice, Convenient and Quick Service! Thanks Rob!!!

Cortney and Serenity were so helpful and put me in the perfect space

The property manager Rob was very professional and accommodating, also went above and beyond to help take care of any of our concerns or questions. Matter of fact some of the best staffing and customer service I have ever encountered! Will definitely recommend this location.

Super friendly. Huge place. The lot is paved BUT doesn't drain very well.

Cortney rocks!

Rob was so helpful and also business oriented with me , and I really appreciate the opportunity to work with him , his personality was very friendly,.

Cortney wos great thank you for your service.

Courtney was very patient and kind.

Amazing service by Rob and cortney

Rob was great

Cortney from the Needmore location was helping out at the Sharonville location. She helped retain us as a customer due to the terrible management of the Sharonville location. We have had nothing but a terrible experience and if Cortney did not talk to us and help work out the mess from Sharonville we would of left Public Storage ASAP. She helped retain us a storage unit at the Maineville location and if it were not for her we would have terminated our relationship with Public. She is definitely an asset to the Public Storage group and should be commended for her hard work, professionalism and curiosity.

Eric was quick with the rental, throughly answered any questions we had and were able to transfer us quickly when we realized we didn’t have enough space. Thank you so much for your help, Eric!

The customer service is amazing. Courtney was able to answer all of my questions with detailed knowledge.

Cortney is amazing! She’s very professional and answered all my questions I had about the units.

Thank you for helping me with all my questions.

Eric and Cortney are so friendly! I love this location

Cortney and eric were very helpful

This is the first time ive bought an auction unit before Cortney was very fast and very knowledgeable.

Huge shoutout to Chris and Courtney for going out of their way to help someone who was missing some very important valuables gain access to a unit.

Had a great conversation with Cortney she was very very helpful and respectful of all my questions definitely will recommend to visit for top service.

Eric went above and beyond to help!

Amazing visit! Andrea was the sweetest person I have ever met. She made my day so much brighter. You should give her a raise she is the best.

Cortney and Eric helped me with setting up the App they made it easy and fast.

Cortney and Eric are always super helpful and inviting when I come to the office and make my payment.

Eric was patient helpful

Courtney was really helpful

Bought an auction unit here this month and the process was easy. Eric and Cortney were had outstanding customer service.

Cortney and Eric were so helpful and fast

Wow the lady Cortney, her customer service was excellent, she explained everything thoroughly and had us in and out.

I came into the office inquiring about a storage unit for a future date and Cortney was so helpful with answering all my questions and showing me different sized units to make sure I would get the size space I needed.

Great location

This is a great place to store your items

Courtney helped us and she's absolutely amazing

Cortney was helpful with helping me move in

Cortney was fantastic

I was having trouble e-renting but Cortney helped me with all my questions

Cortney was so helpful

Courtney was very professional and had all the answers to my questions. She explained everything in detail and did it with a beautiful smile. If she were my employee I would consider her for a promotion. I recommend this facility for your storage needs.

All in all, fairly satisfied. Courtney, who works at the front desk, did a great job being transparent, explaining costs and fees.

Cortney was so helpful

Very friendly

Cortney was a great help

So awesome ! love the amazing customer service and easy use of app

Ms. Cortney was very helpful with everything that was going on with my storage, thank you for all her help

Courtney was such a help I had a lot of questions with this being my first time renting a unit she answered and made me feel welcomed she was also very friendly it’s nice walking into a place and seeing a smiling face.

Courtney was a great help

Great service by Cortney

Very helpful

Cortney helped us today she was very helpful an kind today.. she made sure we had everything we need an even gave use her opinion on wats yhe right stuff to use. THANKS YOU CORTNEY

Very helpful and super nice.

Was very helpful, made sure all my questions were answered.

Cortney was so helpful

Rob was extremely courteous and went above and beyond assisting me in a very stressful time. He is a great asset to the company.

She's a real nice lady always takes care of anything I need

Clean facilities, spacious rentals.

I called to raise concerns about a problem i had and Rob understood where I was coming from and handled it for me like a champ, if they gave out medals for customer service Robs would be gold ! Kept my business after I thought I was done

Heidi is awesome she helped me with everything i needed

Heidi is one of the best customer service people that I have ever encountered, she is a valuable part of this company.

I am sòòo dissatisfied with the service because I'm 65 with a cane and they gave me a storage bin on the 2nd floor with no elevator. I don't have time to text the rest.

Nice clean storage and very pleasant people

Heidi is very knowledgeable and patient with all our questions. We feel very safe leaving our household items stored here. Thank you Heidi for all your help.

A very nice storage facility. The property manager Heidi was very nice and helpful. Would recommend to others

Heidi was fantastic to deal with Very pleasant and kind

Just moved to Ohio and was very fortunate to find this great Public Storage on Needmore. The manager was super helpful -helping me coordinate with a very large moving truck and getting settled into our secure unit. Thank you!!

Heidi was amazing! She is very professional and took great care and diligence to get us the first unit that came up. She helped set up our account and showed me how to use the lock system. She always answers the phone and answers all my questions with patience. We are so glad we found this storage unit. The grounds are clean and very secure. Thank you!

A little pricey

Today I went in to correct an issue that I was having with payment dates and late fees. Heidi was there to help assist me and get me to the proper channels to solve my issue. She was a huge help. Now that I think about it, she was there to help with past issues. She's so helpful, patient and kind. If anyone needs a friendly and helpful storage space, check Heidi out! 2 thumbs up Heidi! I appreciate you.

I didn't like the fact that I wasn't informed that my unit was on the second floor, I had to find out for myself. Other than that I haven't had any issues with anything else. I continue to use public storage. I'd like for them to make it a point to inform customers about the second floor units and given the choice I'd definitely wouldn't have gotten the unit.

The lady helped me with my problem. She was fast, very helpful and friendly. She got the problem resolved quickly to my satisfaction. If you have any questions please call me. Thank you Philip Lindsay.

Heidi is very helpful and worked with me when I needed and was very informative with information.

Had a great experience here on Needmore road. , Dennis helped me with all of my storage needs. He was very polite, answered all my questions. Although they didn’t have what I needed, I appreciate good customer service. Thanks Dennis.