Public Storage Self-Storage Units at 400 Nepperhan Ave, Yonkers, NY
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 73/moSmall 5'x5'
$ 73/mo $91Best Price Label
- Climate Controlled
5'x6'Online only price$ 76/moSmall 5'x6'
$ 76/mo $95Best Price Label
- Climate Controlled
5'x6'Online only price$ 76/moSmall 5'x6'
$ 76/mo $95Best Price Label
- Climate Controlled
5'x8'Online only price$ 78/moSmall 5'x8'
$ 78/mo $97Best Price Label
- Climate Controlled
5'x10'Online only price$ 92/moSmall 5'x10'
$ 92/mo $115Best Price Label
- Climate Controlled
6'x10'Online only price$ 95/moSmall 6'x10'
$ 95/mo $118Best Price Label
- Climate Controlled
4'x10'Online only price$ 119/moSmall 4'x10'
$ 119/mo $148Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 130/moSmall 5'x10'
$ 130/mo $162Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
8'x10'Online only price$ 133/moMedium 8'x10'
$ 133/mo $166Best Price Label
- Climate Controlled
9'x10'Online only price$ 150/moMedium 9'x10'
$ 150/mo $187Best Price Label
- Climate Controlled
10'x10.5'Online only price$ 151/moMedium 10'x10.5'
$ 151/mo $189Best Price Label
- Climate Controlled
10'x10'Online only price$ 205/moMedium 10'x10'
$ 205/mo $256Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
8'x16'Online only price$ 285/moLarge 8'x16'
$ 285/mo $357Best Price Label
- Climate Controlled
10'x18'Online only price$ 383/moLarge 10'x18'
$ 383/mo $479Best Price Label
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Yonkers
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
Storage Units Near Rt 9A and Downtown Yonkers
Just minutes from the heart of Yonkers, this Public Storage facility near downtown is a great place to store extra furniture and countless other home and office belongings between moves or for keeping items longer term when space runs out. Getting here is a piece of cake thanks to a variety of main routes, including 9A, 9, the 87 highway, and Saw Mill River Road. All the restaurants, entertainment and trains of downtown Yonkers are just a short drive or bus ride away, too.
There is climate-controlled storage in all units – that's more than 1,400 in total, almost all of which are indoors. So rain, snow, or shine, loading or unloading is no sweat. There is key-card access and a unique password to get to the storage area. For gracious assistance, a live-in manager is here to help with anything in a New York minute. The store on site sells locks, boxes tape and more packing supplies.
Students, retirees, and everyone in between will be delighted to find cheap storage units in a place that fits their needs. Among other sizes, there are 5x10 foot and 10x10 foot units to accommodate any need. The Hudson River's panoramic vistas, Westchester Community College, Sarah Lawrence College, and the Westchester Center for Independent & Assisted Living are all in close proximity.
After getting things in or out, there's much for amusement nearby. Hit the links on a couple different courses in the vicinity, including Dunwoodie Golf Course, or stroll along the greenery of Doyle Park or Grant Park.
Yonkers is known for its Saw Mill River restoration project, visible from Van Der Donck Park at Larkin Plaza. After covering the river with concrete to control flooding in the 1920s, an effort to restore the scenic stretch was successful and the river was brought above ground again in 2011.
Public Storage is proud to be a part of a community like Yonkers that is always evolving. The company is here to help residents in times of change.
- Near I-87, Rt. 9A, and the Yonkers Station, with five train lines
- Free reservations
- Convenient access hours
- No long-term commitment
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 522)
Abita expensive but it's more cheaper then extra space storage.
My unit was filthy when I moved in. I was also charged for 2 days even though it was advertised as $1 for the first month (my move in date was 11/30). Also if you can't get there between the hours of 6am and 9pm forget about it.
Marck was very patient and helped us locate our room, quick check in and very informative.
Isaiah and Ulda are wonderful! They’re so courteous and helpful. Thank you both for your assistance!
Ulda helped me today she was quick and efficient and gave me great customer service
I had the pleasure of getting assistance by Ulda at the Nepperhan property. I had a lot of questions and she really helped me and was very patient in showing me different units even though it was busy.
My husband and I came in, in a hurry looking for storage unit and Ulda helped us so quickly and with a smile on her face! Made it so easy for us !
Ulda had excellent service and helped me. Great customer service
I just want to take the time out and give Ulda a special review . I came in looking for storage and I had a very hectic day, and she took care of me! She showed me three different sizes and spaces to make sure I found the perfect one, she was so patient with me which is what I needed at the moment. She also had me explain what I was storing so I could get the right supplies to protect my things. Just the perfect experience! Thank You Ulda
Isaiah was courteous, professional and personable… thank you!
By far the WORST place to go! I was given a reservation at 10am and it was explained to me on a recorded line that prices will be the same for life of the unit. When I get there to finalize the rental, I'm given different information and the store manager (as she calls herself) does nothing more. I called the customer service line in the store and they also tell me prices will go up in 6 months. They should honor what they told me since that's what got me into the store. It seems when they get you in the store they try and trap you with this false information! Both customer service and the store manager didn't want to do anything to accommodate the customer and what they promised. The store manager dat at the founter the entore time on her phone and acted like she didny want to be there. So I ended up walking out with no unit. 100% unacceptable customer service! Don't waste your your time here! Very incompetent customer service and staff!!
I will definitely recommend this location to others! Isaiah and ramell was great I received a lot of help. Thank you
I want to thank Angel for his kindness as i was sitting out waiting outside for about 40 minutes. In the hot sun Angel sacrificed one of his only bottle of water. Thank you Angel, you are an Angel.
Angel was a huge help in getting my storage unit. There was no hassle and was able to get the right size at the right price. Highly recommended.
Outside of that how can they tell a person if they can only visit and put things in but you can't stay in the unit that you pay for for more than 4 hours but you pay the monthly rent makes no sense
I visited the place of 400 nepperhan avenue and it wasn't a great experience that was very rude and obnoxious there was one heavyset brown skin lady that seem to be really nice to help out outside of that there was a guy with a bunch of piercings in his lip that was very disrespectful and rude and I'll notify them immediately. How can you tell someone that they can't spend more than 4 hours for unit that they paid 6 months for it's absolutely insane! Whoever that gentleman is needs to be fired 400 nepperhan has the worst service ever in the history of Yonkers!
Antoinette was very patient and efficient
Had a wonderful experience today thanks to Antoinette
1.- Employe with no respect give a really bad impression and make me change my mind of staying in this space. 2.- The manual keyboard was not properly work. 3.- By the time I was with them, they didn’t have the possibility of paying with out introducing you card (you can’t pay with Apple Pay o similar)
Thank you Ulda great customer service !
Ulda and Denay did a great job today
Ulda was polite; explained all my options for storage units and boxes; efficient and professional. Thank you
Wonderful experience all the time from Antoinette, thank you.
Wonder experience today from Antoinette, very knowledgeable anytime you visit ask for her
Antoinette gets 5stars cause she's really great at helping people .please do ask for her when ever u need help.
I was assisted by Antoinette at 400 Nepperhan Ave in Yonkers. She was extremely helpful in finding me the best price available and the unit I wanted (showed me three units). Very patient and knowledgeable... thank you, thank you, thank you!
George gave great service
My storage unit was filthy when I moved in. The facility is run down and not clean. I reserved a 8'×10' unit and my unit was actually 5'5"×12, 80 cu. ft. smaller than I reserved and paid for. Public Storage still charged me for the larger unit they did not give me and has been impossible to get in contact with.
Alysha was great
Amazing, patient and well knowledge from Antoinette today, thank you .
After coming back and Dealing with the distric Manger who took care of my concerns and was very helpful with storing my stuff here will recommend to others thanks
Bad customer service
ANTOINETTE WAS AN AMAZING MANAGER. SHE WENT FAR AND BEYOND HER WAY TO HELP AND EXPLAIN EVERYTHING TO ME. I WILL HIRED HER IF I HAVE MY OWN COMPANY. AMAZING JOB.
Antoinette was a wonderful help today, thank you so much.
Antoinette and ulda was very helpful today helping me set up an account and changing my autopay on my account.
Antoinette was amazingly helpful and got me a great deal in my unit!
Great customer service from Ulda and Antoinette ! They stayed late help me get my storage unit! Thank you
Antoinette was such a big help with getting me online through the app to make a payment and also helping me access my information and account online, was very patient and understanding explained everything perfectly I was very pleased.
Antionette is always courteous and helpful. She has been at this location for sometime and is an asset to your organization. Give her a raise and some stock.
Easy to move in or out
Very speedy and informative service. Antoinette was very friendly and helpful with all my questions. Would definitely come back!
Was here recently had a couple of questions and I think the girl name was Antoinette. She was so helpful answer everything I need about inquiring my future storage needs.
Great customer service from Ulda
Great job from Ulda!
Thank you Ulda! Very helpful and patient
Great job neppeehan crew!
People was really pro. Had me in a storage with in 10 min. Always really helpful.
Antoinette was so amazing. She literally is the best, she helped me get the perfect unit and was super patient
Came into office in a rush and Angel got me in and out of the office in no time at all. Thanks again Angel
Worst place wanted to change me for other months when I canceled 1 day late just one I called everyone and nobody helped the escalating Department, corporate nobody helps I've even told them to only charge me half of the entire payment not even that they just in it for the money they don't care at all I would understand if I canceled 1 day late but I only canceled 2 or 3 or 4 day late because I couldn't access the unit after 9:00. I had to cancel the next day I had to go upstairs to get my 🔐 🔒 lock duh I'm going to go upstairs before going to go cancel now I gotta pay 180 for a whole other month for nothing and by the way it's not the facility itself is there rental agreement policy that don't have anyway of managers to be able to fix this problem inconsiderate storage company Was contacted by George he told me if I change the review he will help me in this situation and wave the balance on the storage unit will update if he doesn't keep his promises Update done he helped me
Top flight service from angel who gave me the break down on what I need to do to get a good deal and at a great place for my stuff. Thanks bro
Angel was well informed and a great help with my questions
Ms. Antoinette was Courtesy, polite, and Solved a matter for me.
Antionette was SOOOO helpful getting me back into my account and reinstating my auto pay and she also helped me with a late fee that I would have had to pay!!! SO NICE - especially since it was already closing time and she could have just said, "Not by problem!!!" Greatly appreciate the friendly, professional service and going the extra mile!!! :o)
Angel Guadalupe is the best! He understands the business and offered many comprehensive ways to help us solve our issues.
I came to the storage place today and was greatly disappointed by a young man who had peircings on his mouth. His mannerism was very poor and his tone was absolutely horrible. It wasn't until Alda/Ulda walked in. Her mannerism and respect was to the ultimate highest level ever. She throughly explained the rules and regulations and how they had to implemented. He should never stay employed there if his unprofessionalism continues with his nasty attitude. Keep up the good work Ulda
I had a great experience with Ulda! She has great customer service and is very patient !
I went over to Public Storage knowing nothing at all about how everything worked, was anxious. I then spoke with Angel. He takes care of the customer by educating, providing the benefit and then discussing with the client your choices and variety of payment plan . Angel let's you know your stuff will be as safe as home. You will feel good as about your choice. Angel is also respectful and an excellent multi tasker by responding to many clients at what seems to this observer simultaneously!
This place is great. I’ve been moving a lot recently and it’s really convenient. The girl in the front was really friendly and helpful I think her name was Mikayla, she was able to assist me with all my questions and issues.
Thanks Angel, Always making sure the place clean.
Excellent service! Mikayla was very polite and attentive, she showed true professionalism and was great working with. She answered all my questions and didn’t hesitate to help. I definitely will be coming back as a returning customer! I’m recommending this public storage to other people as an option.
U really think the policies are a rip off and grossly unfair. You charging me $147. 76 to hold my stuff for one week?? I cancelled a unit and u are telling me bull about charging me $29.00 something for what????? Moving can be stressful and you ppl makes it worse! I would neverrrrrrrr recommend you to any one
Thank you so much Shantell was very supportive and the best
I had a great experience today with Ulda today. I only came into pay my bill and to possibly get a lower rate. She showed how i could down size my space with just reorganizing how I packed my space which was super helpful. I will be switching spaces next month to get that lower rate
Antoinette was great and super helpful.
After paying my rent for a yr or so they decided to tell me they goin to raise my rent about $50 more in 3 months . Now what if I can't come up with the extra money I need the space that I have currently.. that's just wrong .
Antoinette got me my cubicle in less that 15 minutes. In and out. Explained everything I needed to know , everything straight to the point which I appreciate. Thanks!
Excellent service by Antoinette
Antoinette The above relief manager was extremely knowledgeable and very polite. I feel very pleased to have selected Public Storage for my storage needs. Juanita D Manning
Great customer service! Smooth operation! Thanks!
Shemar Thomas was very knowledgeable, helpful, and pleasant when I was in need of advice... since it was my first time at shopping for storage. Many thanks.
Do you offer a van with a rental unit
Joe was very helpful and understanding to my needs, GOD BLESS him and May he continue to be kind to everyone he comes into contact with.
The location is convenient and I appreciate the later open hours. However, I am now being charged significantly more per month for absolutely no reason. From $181 - $245??? If I signed up at one price point: that shouldn’t change. If it does, no more than maybe 3%. But a $63 increase for reason? I’ll have to pull my items. Its like a trick they play on you and to add insult to injury, the place is always dirty.
Don't get a unit here. They are a dishonest company. I rented a unit for $360 and within 3 months they raised it to $440 about a 20% increase. I have rented many storage units and never had a price increase by that much, not even close.
Shemar, and Trish were very helpful with getting supplies and collecting boxes.
Shemer was very helpful and had great customer service. I would highly recommend using this facility!
The area manager George was super helpful while helping me out with some billing issues. We’ve been customers here for a number of years and have always been very happy with the staff.
The manager Shemar, was very pleasant. He told me all i needed to know and answered my questions. The facility on the other hand needs some updates. The storage i was given need to be cleaned. I expressed my concerns and was told that they' re short staffed. Overall they had a better price and staff was very nice.
My experience with Joe, Shemar, and Jasmine today was excellent I came into the office to find out why my access code wasn’t working and they all helped me out, I’m very thankful for these guys. All the time these guys help me out!!!
Shemat and Joe made sure I was fairly accommodated for my budget, and offered great incentives for me to open my storage space there. I advise this location
Joe and shemar were amazing, very helpful and informative as well as welcoming, amazing service.
Ulda helped with how to make my payments using the app! Thank yoh
Shemar was a lot of help with getting me new locks for my space today amazing service
Alysha is wonderful and very helpful
Manager george was very helpful and location was very nice.
I was personally helped throughout my stay at the Yonkers location by a gentleman named JOE. Any questions that I had was promptly answered and all of my concerns (which wasn’t many) was swiftly addressed. Joe is a very pleasant person and it was a pleasure working with him during my stay. 5/5 stars. Thumbs up.
Today I went to public storage to find a unit and Joe and Shemar were very helpful and pleasant to work with, I would recommend this place to all my family and friends.
I was helped by Ulda and she is really an amazing employee. She is very helpful and knowledgable about everything related to the job. She helped me and my husband and was very kind. I will definitely recommend talking her to all my friends and family looking for amazing service at this public service.
Ulda gave me great customer service! And helped with the app
I always have a good time with Joe from Public Storage he makes storing with Public Storage such a great experience, I would recommend storing there to all my friends and family!!!
Toilet not flushable, handle broken off, bowl full. 1 Door broken, other outside door unlocked, people can enter from the street with no security. A man sitting in a chair in the middle of their parking lot, blasting music and smoking weed, while they did not intervene. This place was fine 3.5 years ago when I first rented. But I'm leaving now. Stay away if you value safety.
Trish is an exceptional property manager she made my move in very easy and she explained everything to me she is also professional
Very dirty place. Inside extremely hot,even ac blowing hot. Very hot inside!!!! Parking lot very dirty and a lot garbage.
I missed one payment on my storage unit. Due to my mother passing away this July. I had my storage unit for the last nine months and I never miss a payment. I only owe them $151.40 Unfortunately I'm on SSI and I receive a check once a month on the 1st of each month. Today is August 20th 2021 and I wanted to go in and pay half of what I owe to Public Storage And pay the other half on the Aug. 27th. But they want it paid in full by the 24th of August. I called them several times trying to make arrangements to paid them but they are not wiling to work with me. Things are bad enough, you don't have to make it worse. Shame on you Public Storage!
Trish and Joe assisted me well today with all the questions I asked to find out the best size to conduct a transfer .
Trish was awesome well experienced
Parking spots filled with glass. Called the office they offered me a broom!
Ok so I have a storage room. Can I access it at 6am?
Trish was awesome she assisted me with all my needs recommend her to everyone!
I came to update some information for my account and Rafael was able to do so quickly and easy. He was very friendly and very helpful.
Joe and Rafael were pleasantly helpful today with my storage needs they were patient and answered all my questions, will be recommending this facility to family and friends.
IM WRITING IN ALL CAPS BECAUSE THIS PLACE IS THE WORSE PLACE TO GO TO. THE SERVICE IS HORRIBLE. ONLY ONE WORKER THERE MOST THE TIME SHE CANT HELP AND JUST GIVES YOU A NUMBER TO CALL THAT NO1 PICKS UP. THEY TAKE YOUR I.D AND LEAVE . NO COURTESY CALL NO HEADS UP SO I SPEND THE WEEKEND WITH NO I.D. WHEN YOU ASK THEM WHY THEY DIDN’T CALL SHE TELLS YOU THATS YOUR FAULT . SO QUICK TO CALL YOUR PHONE FOR PAYMENT BUT NOT TO GIVE YOU A HEADS UP THEY’LL BE CLOSING. I’m huge in customer service and unfortunately this place has none I will be taking my things out of there and going else where I would give everyone the same advice. I’ve been there for over 3 years and this is how they treat customers. It’s disgusting.
Trishann was real helpful.
Great customer service for Ulda! Definitely recommend
Great Job from Trish and Ulda!
I went here because I'm moving next month, and needed moving supplies. I was assisted by Rafael, and he was very helpful and knowledgeable! He walked me through the moving box package, and it was exactly what I needed! Thank you!
Very pleased with the service at this facility; was helped by an employee named Rafael and he thoroughly answered any questions about the units that I had.
Thank you to Trish! She gave me great customer service, helped me secure my belongings! Will definitely recommend to my friends and family
Nice helpful staff lots of parking clean facilities
Thank you Ulda! Crear customer service
Visited this property to rent a storage and TrishAnn assisted me well in finding the right space to store my personal belongings she walked me through the right steps also the property was well kept.
The service was very good and professional from the management
This property is well kept and organized visited this property to rent a unit and Trish Ann was most helpful and professional in assisting me getting the right space to fit my storage needs.
Walked in at this property to rent a unit and TrishAnn assisted me well in finding the right space also she helped me with getting the right price that fits well in my budget, She was awesome.
Ulda did an excellent job explaining all steps on joining the public storage family! I am very thankful for her help! I would definitely recommend her to friends and family.
Rafael is the reason why I am giving this place a 5 star rating. He was very accommodating, friendly, courteous, and helpful. He took the time to answer any questions or concerns I had and I am grateful to Rafael for making this experience an easy one.
Visited this property to rent a storage space. The team at this property was very good. The staff Trish and Ulda was tremendously great they assisted me in getting the right storage space.
Good time with Joe from Public Storage, he was very knowledgable and helped me out with my storage needs.
Had great experience. Joe was so helpful and made the my first time transaction so smooth. Thank you for the great experience
I had a few questions going in but Ulda broke down everything for me while also being very patient, the environment was very clean. She made renting out a unit simple and easy. Thank you!
Rafael was very helpful and friendly. I needed some assistance with finding the right space for my things, he took his time with me and helped find the perfect unit. Will be recommending!
Rafael was super helpful and knowledgeable. Helped me out and answered all my questions.
Quite and in a creepy location but I think all storage share in that. Always clean and the hours aren’t bad
Joe was incredibly helpful. We had to change the size of the unit very last minute and he stayed past closing to help. He was a very friendly and knowledgeable.
Thank you to George the DM who called me , in response to my issue and resolved it for me ...
Today I rented a space at this location TrishAnn was helpful and professional with assisting me to find the right space to fit my storage needs also the property was well keep kept and seems to be safe
This property is the perfect place to store your belongings very safe and clean Trish-Ann the representative there provided me with excellent customer service.
Joe and Rafael very courteous great place highly recommend
I rented a storage space on a emergency basis and I must say that once calling and signing up it was a quick and painless process. I was able to gain access to the space quickly as well provided all the information needed. Rafael was considerate, professional and courteous.
Great service with representative Joe
Joe was a great Associate help us out with our needs !!!! Recommend highly
Trish-Ann helped me today and she was very prompt and professional. I am very satisfied with the service I received today! Thank you public storage!
I came into this property to rent a unit to store some stuffs I have I had no idea what size unit would be suitable for my storage needs and TrishAnn was so helpful in helping me to find the right size and fit also the property was well kept and maintained. Highly recommend
I just rented a storage space at this location Trish-Ann and Ulda was very helpful also the property seems very clean and safe I highly recommend storing here to everyone.
Staff is not friendly. Not well maintained.
Ulda gave me great service today! Everything was very quick and easy! She helped me find the boxes that I needed also! Thank you Ulda for your great service
Ulda gave my wife great customer service today! Really helped us finding the right side, especially since we had no clue on storage . Also showed a couple of things that we might need for our things! Will be recommending to friends and family! Thank you Ulda
Service was fast, easy and staff were reliable. I thought I would have to spend a few hours looking for a storage place to fit my needs, but it ended up being only 20 minutes to find a unit that fits my needs. 5 out of 5, for this place and staff, and especially Rafael who helped me during my visit.
Very professional and clean facility! Rafael helped me out and was very knowledgeable with renting, products and anything else I needed. Very happy with my service today, thank you!
The service was amazing, everything taken care of for me. Rafael did an amazing job helping me with my stuff and was able to answer all my questions regarding pricing and recommended what would best fit my needs
Came in with no knowledge of how the whole storage thing works, Ulda was so nice and comforting . Helped me protect my things and made me feel like my items were in good hands. Definitely will recommend this storage place to my friends!
Ulda was so patient and kind! Helped my husband and I through our whole process! Showed us multiple rooms at our request, and helped us buy supplies for our things! Thank You Ulda , will be recommending to friends and family .
Flavius can't say enough good things about the service he received from Trish-Ann. She went above and beyond to make the experience of renting space easy and understandable. Great experience especially given everything going on w/ Covid. Thank you Trish-Ann!
I rent a storage unit at this location and Trish-Ann made sure I have all that I need to secure and safely store my stuffs she also ensure that I was satisfied.
Ulda was fantastic and gave my mother great customer service! Thank you Ulda
Excellent customer service received from Joe. Very polite and knowledgeable. Thought otherwise about co-worker on duty with him that day 03/29/20 she was to busy on her cell phone to give us service. And Joe stepped in and served us.
Very impressed with customer service at this Public storage location. We were called the day before we were due to select our storage space, and walked through the details in a very professional manner. On site, Trish-Ann walked us to 3 units without rush until we selected the ideal one for us. The facility is clean, well lit and did not feel humid. We felt confident about leaving our belongings on site.
Great business and the two employees (Joe and Rafael) were great. Will use their services.
Went to this property to rent a space and Trish-Ann and Rafeal was amazing, they answered all my questions and made my move in smooth and easy.
Aaliyah and Joe were very kind and patient with me. They made a stressful experience very easy and I really enjoyed meeting the . Thanks guys!!!!
Just rented a unit at this property and Trish-Ann was so kind and helpful in assisting me with my move in.
Joe and Paris are the new "Dynamic Duo" of Public Storage!!!!!! And Joe is soooooo cute!!!!!
Joe and Rafael displayed excellent 5 star service I will recommend Public Storage to all my friends and family
The "property manager" was very rude and unprofessional. She didn't want to help us with our concern. Didn't work with us at all. She seemed like she didn't care and just wanted to get out of there. Never again will I rent at this location.
Aaliyah was a great help too us today hope you train all your personal to be as good and attentive as her.
This storage raises their prices every six months for no apparent reason. the service does not improve, it okay when it comes to cleanliness. one of the elevators is always broken.
Joe, Trish, Aliyah, and Paris displayed excellent customer service. I found their office very cheerful and polite. I will definitely recommend this group to all my family and friends.
The location is easy to get to. The staff was knowledgeable. Joe made it easy to understand the contract and answered all my questions. Thanks for your help.
Trish Ann And Joe are always happy and friendly. They also make you feel welcome. They never refuse to answer any question you may have. Check them out, and let everybody know how wonderful is their service.
Trish and Joseph are a fantastic professional team I came in to ask a few questions and they were extremely knowledgeable and made my wife and I feel at home. We will definitely be utilizing this facility and will recommend Nepperhan Public Storage to all our family and friends.
I rented a space at this property today, Trish-Ann and Rafael was very helpful and professional with my setup for my unit.
Aaliyah was a great help today made me feel as if my things will be protected
The initial set up was fairly quick snd easy. Denile helped me and was very very pleasant as i added my belongings to storage.
Great service!! Attentive staff!!
Thank you Monique for the wonderful customer service from the informative call to set my appointment to the recommendations about my packing supplies everything was perfect!!
The staff here is so friendly.
Aaliyah was very nice and helpful, great customer service.
Nice and safe
Muy buen sitio!
Alysha Great service from the storage.
Shaquanna was wonderful and very professional
Sam and Shaquanna are great help very polite
Great customer service from the time you check in to the time you leave Shaquana & Sam offer the best service. No complaints at all, great work here very respectful!
I loved my experience in the storage unit. Shaquanna the representative made it an experience to enjoy. I hope all the services rendered in the storage unit are like the help that was provided by Shaquanna. I will definitely spread the word about this storage unit and the GREAT HELP that I was given. Thanks for everything. It is the place to go
Shaquanna was very patient and helped make the process very easy
The staff here is very nice, especially Shaquanna!!!!!
This is my second Public Storage rental. Although I am familiar with the process, Shaquanna was very professional. She explained the entire rental agreement, insurance, and the registration. She then gave me a tour and showed me a couple of units. After I picked a unit she explained securing the unit and tips on storage. The entire process was completed in a timely fashion. She was very courteous and wished me well. I could not be more satisfied with her and the location. Easy access and I was done in no time with my first move. I have to say Shaquanna is an asset to Public Storage and I wish her well in her career.
The people that work there are so nice like this one lady Sam and the other Monique they are very nice
I just wanted to say that Samantha was a very helpful and beautiful young lady.She is very patient and professional. She speaker clearly and with tone so she’s heard correctly. She is also very confident with her work!! I loved her service and I will be requesting for assistance when I return to check on my storage !!
How late do you stay open weekdays?
Aaliyah is such a great help , she’s kind and very informative . I walked away knowing I’d recommend this location to anyone needing storage . friendly location .
I wanted to say that I had a great experience when I went in to this business Samantha answered all my questions and the service I received was awesome with a great personality. I would recommend this establishment to anyone
This place is on top of their game ms monique was so amazing 👍👌 and professional very helpful. Definitely will recommend anyone
Shaquanna, was very helpful and made everything easy. Thank you for your service!!
Nadia and Julia was amazing, and very friendly. I enjoy the interaction and assistance.
Shaquanna G was very helpful and provided me great costumer service. 👍👍👍👍👍
Monique and Aaliyah were very helpful and caring on answering all my questions . They should stay there forever! Especially Monique!
I stored belongings for 2 years; the facility is clean and orderly and my things were safe. Every interaction I had with the staff was excellent.
Sam has a great personality she so sweet , she is very helpful she has good customer service as well . I recommend storing here and asking for Samantha
Monique was extremely helpful and informative. She provided 100% of positive customer care.
Good service by Shaquanna. She was polite and the rental space was easy and convenience
I came in to view some sizes to get a better understanding of how much storage space I will need and Aaliyah was very patient and helpful. Thanks!
Great customer service from Aaliyah. Fast and easy.
Shaquanna and Monique were very helpful in making my move in easy, they were very polite
The positive reviews are accurate. I just had an excellent experience with obtaining a storage unit at this location. Shaquanna was the Property Manager who assisted me, and she was awesome. Very conveniently located, too.
I don't know how they do it but Aaliyah and the staff at this location are always helpful and pleasant. Just a nice group of people who do their jobs very well.
Good storage facility
Shaquanna was excellent, knowledgeable and professional. A great experience overall.
Aaliyah was helpful, professional, engaging and considerate. We are glad that we chose this location.
Not a very good place to store your belongings. It’s not air conditioned, they don’t allow you to enter after 9pm, and they force you to buy insurance.
It's not climate controlled. It's hotter than outside. When I came on weekend, the lock was hot to touch. I don't even think there's proper air flows. The monthly lease increased by 18%. For this I expect to receive what I was promised for.
The staff is amazing they help with the space and everything fit perfectly thanks will reccomend to others
Samantha is an amazing staff member, she gives you the feeling that your stuff is completely safe and has amazing customer service for all my questions
this storage is the best I been there for years now and I never had a problem anything I need they very helpfully thanks keep up the great work and clean facility
Representatives always helpful and professional. Waiting time to be helped very short.
Alysha is a sweat heart and gave great service
I was assisted by Monique on a morning when the system was slow. She was patient and very helpful. She definitely made my move-in smooth and productive.
Alysha was awesome and gave great service
Monique got me in and out quickly. She was super helpful and such a sweetheart. I would definitely recommend to friends and family
Excellent customer service. Sam was very helpful in guiding me through the whole process, Thank you so much. I definitely recommend this public storage location
I recently came in trying to find help in placement for my things. A young lady I believe her name was Aaliyah assisted me & made my day a lot better. She was very helpful & patient with me. The customer service was excellent. I will be returning again.
Found a decent price for this location and since I was looking to move around the area I put my stuff in this place because they assure me that they didn’t have rotten problem. Today 03/31/19 I move my stuff out inside of my unit I found a dead rat that stunk the entire place. My mattress were cover with rat pee and feaces. My plastic containers where also cover with all that. I end up throwing my $9000.00 mattress, my two kids $450.00 matress each. My furniture including tables night stand and my plates. And their insurance only cover $5000.00. Definitely not a place to use
Shaena did a very good job
Alysha was great
The facility open to all public specially the parking garage. Never there cars available.
Lala was very helpful and pleasant. Good storage spaces. Location is decent.
I came to get some boxes for my big move next month & Aaliyah was so helpful and patient with me. She’s awesome!
Aliyah is awesome. She really knows what she is doing. This place is my one and only choice for any moving or storage needs. Thanks ladies.
Monique was great very helpful and informative while assisting my husband and I with a unit
Alysha was awesome
Helping a friend move
Lanaija was very helpful during the rental process.
Lanaija was very helpful getting my moved into my storage unit today. She took the time to explain everything and was very pleasant to work with!
Aaliyah & Dominique both was very helpful and friendly. great customer service i would recommend this place to others
Dominique was an amazing help during a stressful time. Come here for affordability and cleanliness.
Nice and easy - and worth the price - able to get my stuff in to my storage and it’s safe and clean
Secure and ansible place
Alysha was awesome actually all the girls are awesome
Crystal was great. Me and my husband had a bad experience with another storage place so we needed a last minute space. Crystal got us in and out in 1 hour. She was the best. I have been back to store other things and crystals attitude is always the same. She is an amazing person.
Crystal and Ulda are exceptional at their job. I felt welcomed. Crystal took time to explain each room and their respective rates. I was a difficult customer and both Crystal and Ulda had supreme.patience. Thank you so much!!
Great customer service. Lanaija and Ulda was so nice to me. Thanks for the great service ladies.
I made a reservation at this facility this morning and I was in and out less than an hour, thanks to Crystal. The facility is clean with a lot of parking, all the ladies here amazing. Thanks Crystal, Ulda and Aliyah, you guys have been awesome .
I came in to get some information on storage prices & Crystal &Aaliyah were very patient and sweet. THANKS GIRLS!
The ladies behind the counter was amazing, very professional and courteous, asked questions and gave good answers 5 starts muahhhh
Today I rented a unit with Ulda. She was was very nice and patient with me. Aaliyah was also very nice and I am glad that I chose to store here!
Poor contract clause explaining, bad sales rep., service.
I came here yesterday last minute to store some things in a unit. It was definitely a pleasant experience. Crystal got us situated quickly and effortlessly. She is SUPER hospitable and made us feel like we chose the right place right off the bat. Thank you Crystal you were awesome. (Ps. Bring your own heavy duty lock to save $$). Overall I had a great experience would recommend!
Nadia is great, she was very helpful and answered all our questions patiently. This site has great storage at an affordable price.
Nadia was awesome
Well first I must say how happy I was with the service I experienced on my visit. Especially ms.Aaliyah she was more then helpful with even the smallest request or question. Made my moving in as smooth as it could of went.
Aaliyah was really helpful and patient. I really appreciated how nice and attentive she was. Great customer service.
The location and space was great at a great price. The staff was friendly and very helpful. Thank you Crystal for being so helpful.
Angel was very helpful with all our storage needs. She made it a good experience for us. Thanks.
Went to Public Storage for a storage room for my brother who is moving from Florida. I was helped by Crystal and Aliyah, they were fantastic!! I was shown a couple of different rooms to choose from and was extremely impressed with the whole process. They made it a lot easier than I was expecting. Thanks girls, you were AWESOME! D Edmonds
Fantastic experience dealing with Aliyah and Crystal at this location. I am moving to New York from out of state and needed a storage facility. I had many questions to ask as to how I could rent a storage unit at this facility before I actually got to NY, what the access hours were and several other concerns. Aliyah guided me step by step over the phone to what the process was and assured me that she could help me and she really came through. As I do not live in the area yet, my brother was able to go to the facility for me since he lives nearby. Crystal showed my brother an available unit to his liking and guided him through the paperwork . She made the process very simple.Moving to a new state is stressful enough with so many little details to take care of .With their help it was smooth sailing through the whole process. I highly recommend this facility . They really made me feel like my business was appreciated.
Great facility, special thank you the employee Aaliyah. She’s a wonderful help , she was patient and understanding and helped me find everything I needed.
when need and demand collide, storage saved me. i am grateful.
Aliyah & Crystal were a big help, giving us the best options for which room to pick. Made our move a much better experience.
Aaliyah and Crystal have always been friendly, professional and on point in dealing with any issues we have had. Glad we chose this location and not a different one!
Alysha gave me great service and was very helpful
This is not my 1st time using this place, but all the staff had changed. Crystal was particularly very helpful, pleasant & patience with my indecisive choice of unit. KUDOS Crystal
can i still get in when the office is closed
Crystal/Aliyah/Ulda/Chanel at public storage are awesome employees. They display excellent customer service each time I go to their office
Crystal, Ulda and Chanel made this super easy and quick !! Much better than the other locations .. Happy i picked this location !
Great customer service.
I just wanted to particularly shout out your employee Ulda, she is fantastic and always very warm, friendly, helpful & welcoming! She has helped me several times and every time she has the same enthusiastic energy. Definitely worth the mention and recognition for her going above and beyond to just be something as simple as personable.
Excellent service, front desk employees are always polite and very helpful. I highly recommend this storage facility.
Crystal and Aliyah provide the most professional and courteous customer service at all times.
Aliyah, Chanel, ulda and crystal are the best! They help me and my friends with our storage needs. They’re professional and knowledgeable and also make each visit to my storage a great one! THANKS LADIES!
Chanel made a big difference! Very pleasant and she was very informative and clear with the policies of the facility... great experience!
Great company even better employees. Crystal, Aliyah, Chanel and Ulda were very helpful and resourceful. Very prompt and professional!
Great place to store stuff
Great location, reasonably priced with very attentive staff.
i came in to inquire about buying boxes. Aaliyah & crystal were very nice and helpful and got me everything i needed ! Great service
I came into public storage with no knowledge how to rent a unit and what size would be the right fit . As soon as I walked into the property Ulda greeted me with a smile, she took her time and explained why a 5x10 would work for me . She held conversation and made me feel comfortable . When came back to the office she helped protect my things, made me feel like my stuff was her stuff and she wanted them protected . Her customer service will make me recommend my friends
This location was very nice & I had the pleasure of being assisted by Aaliyah. She was very helpful and answered all of my questions .
Crystal was amazing, sweet, helpful and knowledgeable. Pleasure doing business with her.
What an awesome experience!!! The women that work there are the best!!!...made it so simple and easy !..I highly recommend this facility to anyone interested in using a safe and clean storage place-CGM
Crystal at Public Storage is the bomb!!!! Super helpful and kind. Need your stuff stored at a safe reliable place come see Crystal, Ulda, Aliyah and Channel. Super down to earth people who can help you with all storage needs.
Great Experience!! I had the pleasure of dealing, with crystal and Ulda.. So i had made a reservation online and i needed the room changed and Crystal was able to make it happen. Despite the computer errors she went out her way to do everything manual. Great Customer Service . Thanks you guys!!!
On Monday March 26, 2018 I rented a space and was greeted by Crystal, manager and support team Aliyah, Ulda and Charel. The hold process was fast, professional and detailed. I had to be at my storage yesterday and could not believe when I saw the manager Crystal hand washing storage doors! I say to managers of the property you have a hard working and caring employees all females. However, it is shameful the limited and old cleaning equipment they have to use and try to make the property look half way clean. They need the right janitorial machines to clean a property that large. I have been a customer in and out of this property for many years. Keep this wonderful staff with your company and supply them with the equipment you know they need. Also a better in and out procedure on attaining a dolly.
The staff at this facility are very nice and helpful. Have my storage for a while now and have no complaints.
After visiting a few storage facilities I decided to come here. I really enjoyed my experience. I was welcomed with a warm smile by Crystal. Despite the high volume at the time, the staff remained professional and answered all my questions before I decided to rent a unit. I definitely recommend this location to anyone in search of a storage unit.
Lanaija and Crystal gave exceptional customer service, i would highly recommend their facility, their professionalism is beyond amazing. Great job ladies.
Went to the storage office to make a payment Ulda and crystal were amazing gave them extra money and they handed me back my overage. Thanks for being honest.
Crystal and the staff was very helpful. Being it was my first time I did not know what to do, they helped me a lot.
After a stressful day of moving it was blessing to be greeted with nothing but smiles and pleasantries. I was extremely satisfied with the customer service i recieved. I want to specially say thank you to Chanel,Crystal,Aliyah and Ulda!
This is an excellent storage facility, with great prices and great customer service. I shopped around the area looking for a good clean place at a price I was comfortable with. Here I found it. Similar places offered the same sized unit but this one offered that same sized unit, which was heated and on the ground level. Aside from these I couldn't have asked for better service from the team of Crystal, Aliyah and Chanel. They explained everything clearly about renting and paying for my unit, offered various boxes I may need to help with my moving and were quick to get me a cart each time I arrived with new items. I highly recommend using this storage facility.
The experience with these lovely ladies Ulda, Aliyah, Crystal, and Chanel was like no other. Walking in me and my husband had never rented out a storage unit before. We were going through a lot with moving but these ladies made it never the less more enjoyable. I couldn’t thank them enough with there great customer service and input. Very highly recommended.
Thanks to Crystal,chanel,Aliyah got my storage quick thanks nice and funny people
Had an amazing experience, Crystal was a great sales person. She helped with everything. Would definitely recommend this storage place anytime.
I had such an awesome experience at public storage. Crystal, Aliyah, and Chanel were awesome and answered all my questions. I went in a blank slate and came out with a vast amount of knowledge about storage. They left no stone unturned. I highly recommend this facility.
Great Customer service I had the pleasure of dealing Crystal M and she was very helpful and courteous to my family and I. She went above and beyond expectations she saw that my young children were hungry and getting restless while paperwork was being filled out that she gave them cookies and water to all of us . The unit is clean and very good lighting.
On this cold winter day on January 6, 2018. I was help by a very energetic and costumer friendly employee call crystal. She was very but very helpful. I got all the info I needed and more. Glad she was there during my visit and able to help me out. I rate 100 if I could but 5 should be good enough this time.
My Experience at Public Storage was Excellent. Chanel, Crystal and Aliyah were very helpful.
Very friendly and efficient service. Would recommend.
Great customer service. Crystal, Chanel and Aliyah made my day by being friendly, courteous and professional and helped me with all that I needed.
Aliyah & Crystal they was very helpful a great worker pleasant attitude love the public squad!!!!
Shout out to public storage on 400 nepperhan ave in yonkers the workers there r awesome and so down to earth and the helpfulness is awesome we need more workers like crystal Alyha and channel they r truly for the customers I give 400 nepperhan ave public storage 5 stars
I have items in public storage in North Carolina,in August I was late on a storage payment and unbeknownst to me they put a lock on my unit . I then hired a professional mover to move me from North Carolina to my new home in Yonkers but they were unsuccessful in accomplishing this due to the lock even though I am current on my payment Public Storage has a policy that If you are ever locked out you must appear in person with an ID to have the lock removed, I just couldn’t take the trip at the time, I had to cancel my move. Devastated I went into the office in Yonkers On Saturday 11/25/17. I was greeted by Crystal after explaining my story she called my storage company and verified my ID over the phone to my property manager in North Carolina. This saved me so much time and money. The lock was removed and I was able to reschedule my professional movers. These ladies Crystal, Savannah and Chanel are lifesavers and Although I don’t have a unit in their facility they helped me nonetheless. 5 stars for you ladies!!Thank You so much!
Very courtesy front desk staff made sure to show us all units before purchase. Aliyah and Chanel made the move in process extremely easy and were knowledgeable regarding the service they had to offer.
Aliyah and Chanel made it very easy to book my storage locker. Highly recommend this location!
Crystal and Aliyah offered impeccable service! I was really pleased with my stay here. Their customer service skills kept me staying longer than I had intended that is because I felt safe keeping my belongings under their watch! If I ever need to store my belongings away in the future this is definitely the place it will be!
Wonderful place ! Easy to find , convenient location. People were really helpful : Aliyah , Crystal and manager Jeorge was extremely nice , they gave to me the hands to help to move my heavy staff inside the storage . Will highly recommend this place to my friends and everybody .
Best service ever. I came here with my cousin to put some items in her unit and Crystal and Aliyah were so helpful and nice. We actually finished in half the time thanks to those ladies, definitely 5 stars!
I went to the Nepperhan location while I was shopping around for storage. Crystal, Aliyah and Chanel answered all my questions and made me feel comfortable. I was assured that my items are in good hands. I would definitely recommend this location.
I called in about my bill, Chanel was patient and helpful when I asked her to break down the charges on my account. Every time I go into the office the staff members are friendly and always with a smile. I would recommend anyone this storage place. 5 stars!
Crystal & Arelis were extremely helpful and patient. I definitely recommend this location.
My family has moved 4-5 times in the past 4 years. We have had to move our items into storage previously and chose Uhaul prior to finding Public Storage. We will never use another facility to store our items other than Public Storage. The pricing is fair in comparison but the space of the actual storage room is abundant. The facility is top notch. The halls are very clean, and it seems very secure. The employees are all extremely professional and incredibly customer service oriented. I had the pleasure of working with Arelis. She was wonderful. She answered all of my questions and showed me around the facility prior to move in. She went through the contract with me which I thought was wonderful because many times you may sign something & miss the fine print. Arelis made sure that did not happen. She was patient, kind, and understanding to our storage needs. A absolute pleasure and highly recommend storing here than at the any competitors. I am now a loyal customer due to this employee interaction and this location.
Crystal, Arelis, Aliyah and Arelis. They're always professional and welcoming. This facility is always welcoming and provides great customer service.
good service ! crystal m is amazing , very experienced and knows the job well super helpful great location
Very convenient and the staff is very helpful and nice 😊
Just went there today and I could not I happier with the level of comprehension. Crystal helped our family and it was a fantastic.
The facility was very clean and well taken care of. The staff was extremely helpful on my move-day and went above and beyond to explain everything to you about the contract and rules. Crystal was my contact person and she very professional and courteous. One of the best experiences I've had with customer service since I hit NYC. Great Job! Would recommend this place to anyone seeking storage services.
I came to this office today to buy a couple of boxes and the service I received was amazing! Jourdan made sure to explain to me the different box sizes and uses for them and convinced me to buy 10 boxes (1 free) when I only planned on buying about 6. Aliyah and Domonique were also very helpful with getting my boxes to my car. Great staff indeed :)
Crystal helped me identify the perfect size and room location for me. Simple load in. Clean and well lit. Recommend this site.
Crystal was very attentive and helpful. She made sure that the space was a good fit for our things. They have multiple dollgs that customers can use when moving things in to the storage space. Ample parking spaces close to the elevator. Employees are very courteous. I have a peace of mind that our things are being taken care of.
Yesterday when i came to this facility Aliyah, Jourdan & Crystal were so friendly and helpful! I will defiantly come here for my storage needs again. :)
I came to this property just for some tape and boxes but got that and more!! Aliyah & Crystal are so joyful and helpful. They made sure I had everything I needed for my packing needs. I recommend this facility to anyone who needs packing supplies or storage. The customer service is amazing !!!!
Kailah(sp?) Marie and Crystal are a wonderful help. Their customer service goes above and beyond. I'm grateful to be at this location with a team who cares.
I had an amazing experience moving my stuff in to storage here . With moving being an over all stressful experience they made my day by being so kind . Aliyah and Crystal were amazing and super sweet ! Thanks for everything ladies!
Cristal, you are the Best!!
I needed storage for two years and chose this facility after looking at reviews online. It turned out to be a great choice. Getting the unit was a snap; the staff was helpful and efficient. I didn't have much need for assistance while I was using the facility, but everything went just fine while I was moved in. When it came time to check out, Aliyah, Crystal and Jannene were helpful and efficient as well. The process of vacating went smoothly and quickly. All-in-all it was a fine experience.
I love the workers . They are so amazing and very welcoming, they where able to help me with everything I needed and answered all my questions. Great service over all and I would be recommending family and friends to this storage. ❤️ I will never forget Crystal and her chessy smile.
Decent storage but a crumbling wall in my unit affected three pieces of my furniture. I haven't yet pursued this as other things have taken priority but will and re-submit a review after based on how they handle it. Staff was nice and tried to be helpful.
I've been storing at this location for some time now, the staff is always pleasant a d very helpful. Crystal, Aliyah and Jannene are always pleasant and always call me to remind me of my payment. Definitely recommend this location.
Convenient and inexpensive!
Jourdan was great and Aliyah was super helpful. I was in and out and everything was very clear. Definitely 5 star service.
Absolutely top notch service. They really go above and beyond. Crystal was incredibly helpful on my move in. And I was in a real jam when I arrived to move out without my key, but Aliyah did everything she could to help me out. Highly recommended.
I love the staffs Great attitude funny people truly appreciated of Aliyah! She is awesome and friendly
Great customer service Crystal is GREAT !!!
The best ever crystal M we need more ppl like her
Yesterday I went into the public Storage On neeperhan Ave, moving isn't always fun. I typically don't write reviews but there was a customer service representative that really stuck out to me and help me out a lot her name was Jannene, and she went above and beyond to make sure I got everything I needed and was comfortable and understood all the paperwork and managed to crack a smile on my face and take me out of the moving funk! Her customer service was very warm and welcoming. I would definitely recommend this place to anyone looking to move there personal belongings into a storage I had a great experience and the customer service was excellent!
Terrible experience at this location. They locked my storage space then they had the audacity to sell all my things for missing a payment. The Staff are unhelpful and nasty!
Fantastic customer service from Crystal!! My storage unit is next to the elevator so no complaints! Be prepared to use money though, just a heads up:)
Easy efficient and phenomenal! Thank you crystal!
Matt was great, quick service and awesome attitude. He made sure we didn't forget anything and we saved a lot. Thanks Matt and Public Storage for your help.
Friendly staff, competitive rates, clean space. 5/7 would recommend.
Great customer service 😁
I came by the facility looking for storage, the staff was delightful. Crystal was great and without her I this wouldn't be possible. I highly recommend Crystal.
Love Crystal M..... best ONE I could've every Talk to. Thank You for Everything.
The units could use some upgrading, but the patience, helpfulness and friendliness of the employees far outweighs the looks of this place. Crystal and Kaila both understand that customer service is a number one priority. Crystal went above and beyond to be sure I felt comfortable with the space I was renting. My husband and I have had a very stressful move, and renting a storage unit, which can be additionally stressful, was effortless because of Crystal's knowledge, composure and hospitality.
Kaila and Crystal gave good customer service with helping with my transition from first unit to a larger unit on second thanks a lot staff
Kaila and Crystal are great. I've struggled a lot with life and both girls have helped and guided me and listened when I need to vent and cry. Both girls have made the property cleaner and safe for me. Really appreciate their hard work and kindness. They go above and beyond for their job and customers! Amazing customer service.
Kailamarie was very helpful with my storage needs. i give her 5 stars for her amazing customer service. very clean property too!
I was very satisfied with my visit today and getting my storage unit. Crystal was helpful. I had to be swapped into a different units. And she kept me at the promotional rate I was quoted online!
Great work done very helpful.keep up the good work Crystal and Kailarie!!!
My experience there was really good. I was helped by this lovely lady named Kaila. She was very professional and kind and she knew exactly what she was doing. I recommend this location.
Kaila and Crystal are the best!! They found me the prefect unit for all of my storage needs and I couldn't be happier. They answered all of my questions with honest answers (even if I didnt want to hear it) they also advised on help with getting a moving truck. Thanks again!!
My entire experience with all the people who helped me was excellent, in particular Kaila. She is professional and patient. The spaces were clean and there is a lot of choice.
Kailamarie was Excellwnt, courteous, and thorough. She made it a pleasure to work with Public storage
The service was great, and the staff was very helpful. They took their time and made sure that I was completely at ease. It was an easy process thanks to rhem.
Crystal, kaila and Terrence were very professional while helping me and my dad. They left no stones unturned, answered all our questions and were very receptive. They did all of this with a smile. If I have to use storage again I will definitely be coming back here. They need more people like them.
Kailamarie was very helpful when helping me decide what size unit would be best for my things as well as my family's items. I give her 5 stars!
Kailamarie was very helpful. She's was very helpful when it came to selecting the right size for my storing needs when I called asking questions and was very considerate to my budget. I give her 5 stars!!!!
Public Storage is the "Cadillac" of storage companies and the branch in Yonkers is one of the best! Nice facility and a secure location, but the staff is really the high point. Crystal is a pro, has a great sense of humor and is willing to be a "human being" and really help you. Moving is a stressful endeavor and she takes the edge off. The rest of the staff was also top notched. Who ever the manager is up there, they are doing a GREAT JOB! Thank you!
I have had nothing but negative experiences with this storage unit. The service personnel are rude. The management is unresponsive. The service manager Earl began to process my complaints and has since stopped working there. The only person that has actually shown some interest in fixing my problems is no longer there. I had to complain for months for a repair to my door and had to settle for the crap repairs. I was then granted credit for my trouble and then was called two weeks later for a late payment because they mixed up my payment with the credits. Avoid this storage place. It's kept in terrible condition and there are several other storage facilities with in blocks of this.
My wife and I thought that Crystal was professional and extremely helpful in solving our storage needs. The $1 month for the first month of storage was a joy and appreciated because of the problems we encountered with another storage company and moving company from Miami, Florida, Moving and storage is very traumatic and Crystal was a breath of fresh air. Philip Tropea, Yonkers
my service was excellent with Margaux she was wonderful she went throw all the paper work very carefully the price was very affordable Margaux answer all our questions and she took her time to show us how to use the storage locker she was very helpful
My experience at Public Storage was great! The employees Crystal & Tia were awesome! They were very informative pleasant and patient. Thanks
Customer service was great! Crystal was a pleasure when assisting me.
Earl provided great customer service and works with customers until they are satisfied and often takes that extra step to help resolve any questions that I was unsure of. He was very understanding and patient and very helpful! It was a great experience coming in and being provided with genuine support! Thank you! Great place to go to!!
Earl provided great customer service and represented a great and professional environment, when in relation to providing storage information. great branch keep up the good work
Great service from Earl. Gave me all the info I needed and made the process simple and smooth. Need storage in the area these are your guys.
The service was excellent and Earl was wonderful, very helpful.
I like Earl and Brittany, who staff this PS location. They're helpful and nice. Dee Knight
Thank You Earl for the easy transition and services...
Came in and Jessenia was a big help was not sure how to go online and make the payment Jessenia went Step by step and guided me threw it that's what I call customer service
After dealing with bad attitude from management at the Bronx location I was forced to look for a different location in doing so I come across this location in Yonkers that met all my expectations including one most important one a friendly staff in which I had questions and was easily answered.... I am much pleased with the unit and staffing.
Shopping around to find the perfect place to store my furniture and stopped at this location. Earl was patient and answered all of my questions. I bought boxes to start packing, but I plan on returning and using this as my primary storage facility. Also found that they have really affordable packages in comparison to the other places I've looked.
Only storing for the month but so far the staff is great. Earl was a big help.
Public storage was the right place for me and my storage needs. The price was very affordable compares to other storage facilities. The woman in the office were extremely helpful , thank you.
I made a reservation online to reserve a unit on a Tuesday evening. On Wednesday evening I had an email from them stating that they tried calling me several times, meanwhile I received no phone calls or voicemails from them, to confirm my reservation and to do it online. When I tried to confirm online they told me that I had to call. When I called on Thursday afternoon they told me that they couldn't keep my reservation and I could still have the unit but at full price not the online price!! The woman on the phone kept saying "after 4 days" I kept telling her That I made the reservation 2 nights ago. How is that 4 days? She said regardless she can't honor the promotion and would have to pay the normal price. I told her no thank you. I would rather pay more and go to one of the 2 competitors within a 2 block radius than give them my business. Such a shame because the PS in Pelham was awesome.
The service was excellent . Lyniece was wonderful, very helpful! I like the room space good organization !
Lyniece, great help from her in finding what was suitable for my storage needs.
Staff was extremely helpful!! Lyniece and Angel made our storage move in an excellent experience. Clear and thorough information was given. Facility is well kept.
Great service Lyniece helped make my move as easy as possible I would definitely recommend this site to anyone :)
So I came into public storage and rented today, and I just have to say that the staff at this property are so friendly and well trained I felt like this wasn't my first time storing. They made me feel like my belonging were in safe hands. Angel, lyniece and Brittany are very well trained, very professional and if my friends or family ever need storage in the future, I will most defiantly recommend them to this property.
I went around shopping prices I stopped here and the customer service was excellent once i walked in! Even though i was searching prices they showed me the space, the facility was very secure and clean with the help of Lyniece I'm definitely coming back and storing once I'm ready to move.
Karina was very professional and knowledgable. She gave me some good tips on keepping my stuff mold free.
Karina was awesome she was very helpfull and facility was nice
Lyniece was very patient and helpful. She was very clear with explaining the process
I had the storage here for a long time every i had need help kelly had always help me. Very nice lady and professional great customers service
Kelly was the best. She help me with any problem I had with my storage.
Had post the review in the wrong location at 955 saw mill but it's for 400 Nepperhan Kelly and Angel are extraordinary individuals, they were very helpful and extremely hospitable. They were very clear explaining the rules and policies includingthe rules and policies including my rights and obligations as a customer. I felt very comfortable renting the place. I will most definitely, in the future, recommend this place to anyone that needs storage space .
The ladies in the office were very helpful with the whole process. My close friends and family that may need storage I will always recommend them to this facility.
Amazing experience and Crystal was very patient and explained everything very well.
Crystal & Jasmine R are knowledgeable people when it comes to your storage needs. Keep up the great work ladies.
Crystal & the staff were amazing. Extremely helpful. It's a great unit at a fantastic price.
It was a great experience. Crystal was so professional and knowledgable. she took us on a tour to where our unit was. she showed us how to access our code and she practiced with us. The facility was very clean. It has elevators, so you dont have to go up and down stairs. We had a lot of questions and Crystal was able to answer all,of them. When the first person you meet was as nice as Crystal, you feel very comfortable. This is a great storage facility.
Jasmine and crystal were phenomenal. I love the space and the facility I would recommend to all my family and friends .
I recently went to Public Storage to make a payment and was greeted by Crystal and Tia. They were very pleasant and enjoyable to work with
Me and fiance have had storage from them for about a year! Deanna was very helping for getting us our storage and Explaining everything in detail showed us what we were going to have and provided great customer service! The priced are great as well, I would definitely recommend this place
We have been using the storage facility since it opened! The staff has always been very courteous! And outgoing at times finding cart or a key, when it was in plain view the whole time! They make storage life easy! I have referred friends who now use the storage facility! Highly recommend! ☆☆☆☆☆
the front desk staff of Jasmine, Kelly, Crystal and Shelly were all terrific. They knew what they were doing, how Public Storage works and anticipated my questions occasionally to a fault, since my storage needs were not of a personal domestic nature, which is what most of their customers probably wanted to know about. The facility was clean and aside from the floors needing work, was in repair. One problem I had was that the carts were unavailable except during office hours it seems, which is quite inconvenient. . .and stop with the heavy sales pitch about the boxes
EXCELLENT SERVICE FROM RESERVATIONS TO MOVING IN DATE. THANK YOU KELLY M!!
Came yesterday two great lady help me out Kelly,crystal came today kelly and tia was very helpful with my questions i had about the unit and price, I will definitely recommend this storage and ask for this young ladys!!!
A few days ago I went to this storage location and I was really impressed with three women who worked there, whose names were Kelly, Sthaily , and Crystal , and were able to help me get the gist of how things worked there. They managed work their way around the place at a quick pace and still managed to explain things thoroughly to me. They seemed very enthusiastic about their jobs which is often a rare thing to come across and seemed to be good people from the way they spoke naturally to each other and me as well. I found them to be extremely helpful and I would recommend to ask for those three when going to this location
I was recently recommended to go to this location by a coworker of mine since I needed to clean out my office and some things in my house. The moment I got there I was assisted by a really kind and charismatic woman there whose name was Kelly and I am really grateful because she was able to help me out and wasted no time in in assisting me. I was really content with the way she was able to solve my dilemma and still able to make me feel comfortable when speaking to her. I recommend anyone who goes there to ask for Kelly she is a very nice and efficient person who will know for sure how to help you out😄👍🎉
I came into the office today with my friend to rent a space and it was a great experience. Crystal and her staff were great and showed team work and made sure I left with everything I need. Thank you so much girls!!!!
I went to look at storage at 400 nepenthean, i had a great experience at the store the girls Kelly and Crystal they where really helpful great work ethic. i will recommend to my family and friends this to come here..
Crystal and stahily are awesome storage experts and very professional, sweet people, they showed me exactly what I needed I would recommend everyone else to store here! I rate them five stars!!
I recently came in the office looking for prices of storage units. The ladies that were there was very helpful in getting me the information that I needed. When I am ready to rent a space I will return to this public storage. The service was great.
This was a great experience I'm very pleased with the customer service I was provided with today from the staff at this location
Crystal, Camile and Sandra made my experience delightful. Would recommend this place to everyone
I WAS ASSISTED BY TIA AND MADELINE. THE EXPERIENCE FROM BEGINNING TO END WAS GREAT. I WAS GREETED WITH A SMILE THEY SHOWED ME PROPER UNITS BASED ON MY NEEDS. SANDRA WAS ALSO HELPFUL. THEY EXPEDITED MY CHECK IN AND SO FAR NO COMPLAINTS. THEY ARE A CUT ABOVE OTHER STORAGE FACILITIES.
Madeline and Crystal were very helpful! They did a great job of taking care of me and making my experience a good one. They're the best!
Customer service is great and very convenient to store our my stuff. I recommend this place to all.
This is my very first experience having to use storage. I walked into this facility and was greater with a smile. The ladies in the office assisted me and helped with all of my storage needs. I would recommend this location to everyone looking for storage. The ladies here are very helpful and kind. Thank you so much Angel and Crystal.
This was my first time getting storage and I had the chance to meet crystal and she did a great job assisting me with all of my storage needs. I am so thankful for the experience that I had eith this company thus far
AWESOME EXPERIENCE THANKS TO MADELINE AND TIA. Thank you very much!
La sra. Madeline nos atendio amablemente y nos oriento excelente sobre los servicios!!!
I arrived at the location - not knowing what to expect...I was greeted by a nice young lady, Madeline, who was very helpful & friendly. With her help, I was able to get a nice storage unit, at a great price. She took me to my new unit and explained everything - PERFECTLY. What an asset to your company you have in this employee. She represented Public Storage as if she was the owner....TY TY TY - David
I was very pleased with the Service I received from Crystal. She explained everything to me and answered any questions I had. I would definitely recommend this location due to the Professional of the employees and the cleanliness of the facility
Everything went great Josanne, crystal, madiline
Josanne was a very curtious associate at public storage, l recommend that if anyone needs a storage space, please do not hesitate to go to public storage.
Madeline and crystal were so helpful and nice. This was my first experience ever getting a storage unit and they walked me through the whole process and made me feel comfortable the whole time! Recommend highly to anyone in need of a storage unit!
We loved the service we received from Ms. Briana at this location. She helped us with all our needs.
Had such a great experience registering....Crystal was amazingly helpful! In fact, she saved the day! Thanks so much!
My representative Crystal was very nice to me today. She took her time and fully explained every detail in reference to obtaining storage with public storage. She gave me tips and ideas on how to protect my personal property and I ended up purchasing extra items that I feel will benefit me. I feel comfortable moving my property to this particular storage location. The workers seem to enjoy their job and I amhappy and Satisfied they made my move a bit easier
The 3 young ladies that were working in5/31/2014... Were all very friendly & helpful
This place really looks out for their tenants. Danny and Madeline really helped me out! Thanks!!!!
Madeline was fantastic and very helpful. It was a FANTASTIC experience.
Madeline was a great help.Great customer service. Second time storing with this location. Very satisfied
Great service form Crystal , Sthaily , Mikiella .. Very friendly crew..
I needed storage to get house in order,so I went to Public storage and was surprised how friendly everyone was,made you want to store whatever you had with them, Mikiella waited on me ,put my mind at ease,all went great,the place was clean,and you need a code to get when you store you thing,and a lock,so far I would send my friends there anytime they need a place to store their things. Calvin Mayes Vaughn
Mikiella and Sthaily are by far the most professional representatives that you have I would definitely recommend this location to any one of my customers I'm looking forward to doing a lot more business with public storage
Madeline was great with her service, i got a great deal with her and the company
Mikiella was very friendly and helpful. She had a very warm personality, would recommend getting a storage unit to any one who's looking for a reliable, affordable and convenient place to store valuables. Love the easy access and key pad accessible. Make getting in and out of my storage unit faster and safer.
A perfect public storage.i love it
Mikiella was knowledgeable, helpful, friendly and took care of us right away. We saw our unit, filled out the paperwork, and were finished in no time. Good work, Mikiella!
I came into the office for rental space..the worker candie there treated me with respect and made me fully understand the requirements for my rental unit and i fully understood
Had a great experience..and everyone is very friendly I will recommend it to everyone
Mikaela is the best! Bothered her forever and she helped me all the way. Will come back if needed and heavily recommend!
Crystal's customer service and support was bubbly and popping....good deals
This was my first time using public storage or any storage center for that matter! We were pleasantly surprised by the professionalism and great customer service provided by the property manager, Mikiella. She did a great job explaining the process. Only issue I had with the experience was the length of time it took to get everything finalized and someone helped themselves to our handtruck we brought with us (it was quickly recovered by Mikiella and her security team
Really helpful and easy to rent space also beautiful employee :) mikiella
Great Costumer service with Mikiella and Michel at Nepperhan Av.. Thanks Guyz for making it easy for me...
I came to this Public Storage to store my belongings after moving from Florida. I was exhausted and the staff there helped me out to no end. Michael gave me amazing directions and was helpful with the pricing of the units. Mikiella explained everything very well and led me through my paperwork with ease. And one more thing to add. Try and come in soon to get the holiday promotion! Great prices on huge rooms! I would recomend this facility to anyone! Thank you Michael and Mikiella!
Thanks for all the great help and happy faces and fantastic customer services! Especially to Mikiella which set-up my acct so quickly, easily and answered all my questions. This made it a very easy move in. It was a true pleasure. Once again Thank You and Happy Holidays!
The services is good
My experience was fantastic. Everybody here has been so nice and helpful every time I stopped by, even hooking me up with an equally awesome moving company!
Nepperhan Avenue Public Storage and its employees are the absolute best, I swear. After my second visit to this facility, I am realizing how great their customer service really is. Many times, it’s the employees that make the difference and both Crystal and Michael are two phenomenal employees. I feel so at home there, I talked with both of them and already decided in the middle of the conversation that I will definitely rent some space from them. They are two extremely professional people and sure know what they are doing and definitely what they are talking about. Based on my experience, I encourage everyone to contact Crystal or Michael at the Nepperhan Avenue Public Storage and I certainly recommend doing business with them. The facility is great and my unit is great. Wish the world had more people like the two of them. Nepperhan Avenue Public Storage, Crystal and Michael rocks.
I stopped into this location today to take care of my account and the staff in the office was great Eddie ,Crystal ,and Mikiella are awesome. They helped and assisted me with my account. The team here is so helpful and i have been 100%satisfied with my experience here. For anyone looking for storage you need to come to this location and meet Crystal Eddie and Mikiella!
I HAD A WONDERFUL EXPERINCE. MIKIELLA WAS VERY PROFESSIONAL AND INFORMATIVE SHE MADE MY MOVE IN SO EASY.
While I have no complaints whatsoever regarding the quality of the customer service received at this Public Storage location (Crystal, the General Mgr, and her team were accommodating in every way during the span of time that I utilized the facilities), I am not at all impressed with the state of the facilities. The substandard quality of the majority of the units available (beyond the renovated first floor) are abysmal: shabby hollow core WOOD doors with cheap "99 cents" store quality latches for the locks, dark units covered only with thin worn out panels of sheet rock (my unit had a piece of cardboard carelessly tacked over the hole in the back sheet rock panel and as it was falling off, I could clearly see into the unit connected at the rear of my unit). Overall, I was very discouraged that not much was found in the way of serious barriers to breaches of security or crossing over of any pests that might be harboring in the surrounding units. I kept my things in there for only a month. Furthermore,the lack of quality within this storage facility is compounded by the very run-down state of the neighborhood surrounding the place and there is no security gate to keep people who have no business with Public Storage from coming in off the street or bodega across the street to check to see what the contents are of the various trucks parked and open at the loading docks. I have used Public Storage facilities in other cities/states (Portland, Oregon & Boston, Massachusetts) and can state that this is by far the worse one I've seen/used. The staff is very congenial and helpful but that is not what you are paying top dollars for with a storage facility. The owner needs to make some capital investments pronto!
Sthaily was very helpful and pleasant .. I look forward to continuing doing business here
Crystal treat me today good
The associates here seem very friendly and knowledgeable about the products and which size units would best accommodate the things I wanted in storage! Very pleased by the customer service I received!
I highly recommend this Public Storage location. The customer service of Crystal and the other staff was very friendly,helpful, loyal & trustworthy. In my time of crisis Crystal was very knowledgeable and accurate of the space needed to accommodate my property. The hospitality of Crystal and the other staff members was so warm, that I can say with a smile that this Public Storage location has become an new addition to my family .
the public storage do a good job service. The employee are great crystal & Michael. They are wonderful to the customer. They handle the job right.
Crystal was very helpfully she really knows about her job thank you crystal
People are very respectful and welcoming. Very recommended. Company is very well established.
Crystal was great helping me find the right unit. The property manager was able to answer my questions as well. Both the employees I interacted with were friendly and seemed to enjoy helping me unlike other places where it seems they only care about your money. Definitely recommend this location to anyone looking for temporary or long term storage.
Jasmine was extraordinarily helpful and professional. She took her time to describe options with me and provided me with a great experience during a difficult transition. She was friendly and very easy to work with. She gets my vote for Employee of the Month!