Been a customer there at this location for quite some time . This facility is clean and well ran and the customer service is A + for me never had any problems or issues sense being a customer
Had to stop by the office for my access code, M made the experience fast and easy!
M was a great help during my rental!
Noel at the Rockville centre was most helpful as always !!
It’s actually refreshing to know that in 2024 we still have people that are willing to go the extra mile with customer service. I’ve been with Public Storage for years and never had a representative like Noel. He notifies me about up coming payments, he calls me back immediately after leaving a message when in the past i’d have to call at least four times before anyone called me back. He’s patient, courteous and answers all of my questions. He’s a breath of fresh air because nowadays everyone is in a rush and not interested in helping. Noel is definitely one of a kind. A very nice young man. Public Storage is lucky to have him.
Although the renting process was quite simple it is honestly impossible to get here to bring items. The docking unit in the back is always occupied regardless of time and with the dollies provided there isnt enough room to manuver
Mark was an amazing help with my rental and helped me set up the app!
Noel who runs this location is a rockstar!
He helped navigate the treacherous waters of “this reservation is no longer available” and get me the unit I needed at the right price, on short notice.
Definitely grab a unit here (if they’re available!)
Mark was a great help again! Helped me set up my public storage app!
Employee, Mark was very helpful in addressing a quick move when water was leaking into my space. However I wasn’t compensated for the inconvenience or charged a lesser rate when having to move into a smaller space.
Noel was extremely helpful, while on his lunch break he went out of his way to show me around and teach me the system.
As a clean facility and having places all over and some friendly staff members other not so nice - I will NEVER rent again from public storage. My unit started at a price around 100 dollars, and after that the price jut kept going up & up. About every three months I would get an email about there was another price increase. I went from paying 100 dollars a month to 275 dollars a month within a year!! WHAT A SCAM. Meanwhile I could rent the same space on a different floor for 100 dollars, I would just have to move all my stuff to the new unit. INSANE!!
I than moved out ... and they give you a go around that you have to pay for the whole month. They do not prorate your move out day! I was out on the 1st & 5th day of the month and I had to still pay my whole month's rent. BEWARE they will overcharge you
I must say that yesterday was the first time I went to PS on Sunrise Highway to find an actual person there. His name is Noel, he was so helpful and kind and such a pleasure to deal with. Keep him on board he's a great asset to your company. Nancy
Noel gave excellent customer service regarding our storage unit cost at the Public Storage, Rockville Center, Sunrise Highway. Everyone working there has been very helpful!
The representative by the name of Noel was extremely helpful. He listened to our concern and addressed it quickly and came back with a resolution that we were pleased with. He provided excellent customer service. Hats off to Noel. Thanks.
Mark was a huge help with my rental!
We just had a great experience with Joseph at this Public Storage on Sunrise Highway! Joseph helped us with downsizing to a smaller unit, which we’ve needed to do for a while. He was very informed, professional and had great communication skills. The facility is clean and climate controlled. We’ve had a storage unit here for many years.
Mark was an amazing help during my rental!
Noel was great and polite thank you helped me very much! And very pleasant and upbeat.
Mark was a great help with my two rentals!
Incredible RIP-OFF. Don't be fooled by the introductory rates. My storage fee- for a storage unit- was increased to close to
* $ 500 * a month. Public storage charges close to $100 for a late payment. I don't how I am going to get my things out of the storage unit quickly, but I have to ,somehow, to avoid the increase to close to $500 a month.
Noel at 484 sunrise Hway was courteous professional and very patient. He took the time to explain every details and also addressed all my concerns .. Thank You Noel
Unit 1517 has no lights that needs to be fix
Mark is a wonderful and knowledgeable about any concerns you may have. This Public storage is in a great location and very clean. I highly recommend this public storage location at 484 Sunrise Hwy.
TO WHOM IT MAY CONCERN 4/24/2024
I WAS EXTREMELY GRATEFUL TO NOEL FOR HIS COMPETENT, CURTIOUS, POLITE, AND PROMPT SERVICE. WITH A WORKER OF THIS CALIBA YOUR COMPANY WILL ALWAYS BENEFIT SO HOLD ON TO SUCH A LOYAL AND PLEASANT YOUNG MAN, GOD BLESS ABD I WILL CONTINUE TO DO BUSINESS DUE TO NOELS KIND SERVICE..
The facility has always been very clean. Great employees. Marc, the manager has been extremely helpful and knowledgeable. Always a great experience!
Noel has awesome customer service, he is very attentive and helped we my needs.
Mark was able to help me finish my move in very fast and helped me with the app thank you!
Great service, clean unit. Mark was very helpful. Glad I switched from the competitor.
Mark was great to work with and made everything fast and easy
Very good, it will be extremely helpful if it is possible to have 24 hours access to your items. Thank you.
Mark was very helpful with assisting me and showing me the rental unit. He explained the process very well and helped me get set up!
I Called Over The Phone For Assistance With My Online Reservation & I Was Connected With Mark. It Was A Pleasing Experience All In All. The Online Pricing Worked Out Great. I Can’t Complain. Time Well Spent.
Great Experience with Mark/Public Storage 5✨️✨️✨️✨️✨️
If there’s a power outage, there’s no way of getting into your unit. I am totally screwed. I need to get into my unit tonight and of course no one‘s ever available to answer the phone or even the front door the amount they charge each month for their storage units!!! this is absolutely unacceptable!!! I’m screwed and I am very upset. No freight elevator? But of course, how would we know because no one answers the phone! It could be 1pm still no answer!!! I need a storage company that’s open at least 9-5 with a manager that actually picks up the phone!!!! Poor business practice!!!
Mark was a great help with renting my unit!
Mark helped us out today and he was super quick and efficient! Answered all the questions we had and felt comfortable choosing public storage to store our valuables!
I could not remember my code so the manager mark helped me download the app on my new phone. Highly recommend public storage!
AppeRs go be clean and rodent free.
Had a great experience storing my shipping items at this location.
Mark was extremely courteous and professional.
Mark siempre me ayuda! Recomiendo a Public Storage
Mark was excellent! Very helpful, and kind and made our rental process seamless!
Mark was great made it quick to get the process done
Horrible customer service. Property management MIA. We were knocking on office door for an hour. Finally got help via website chat. Plus, conveniently located.
Mark was a great help making my rental fast and easy
If we have more Marks in every store, this world would be a better place to live. I would like to give him a big shoutout for all the help from the first time I walked in the store to helping me out with the right storage unit, he made the process such a breeze! Thank you Mark for all the hard work and your super amazing personality! pls keep it up and stay awesome!! 10 stars for you and more!
John help was very sufficient. Great customer service.
Mark was a great help with my online rental!
Valerie was very professional and knowledgeable. I appreciate the extra time she took with me during my intake process.
Moved into my unit today and Valerie was AMAZING!!! She was very patient, answered all my questions! Joara was also very infomative and they both made this process very smooth!!! Would HIGHLY RECOMMEND!!!
Just rented another unit after renting with Public Storage over a year ago, and Mark was a great help!
Mark helped me make the rental process quick and easy!
John was very helpful with my situation Thank you very much.
Great customer service from John....
John was very helpful with lowering my rent.
John was very helpful when answering my questions
Mark really was great with my rental!
Mark was great throughout the whole process. I would recommend public storage.
Very pleased with the facility. The manager mark was great to deal with, very helpful.
Mark was a great help during my rental!
Mark was a great help with my rental!
We are here doing some work for our customer. Place clean quite and the elevator is right next to loading dock ++ made our move smooth 👍
Mark was a great help with my rental
Company is a complete scam. They will get you in w a low rate and then constantly raise your price. Mine has doubled in 4 years. Dealing w customer service is a nightmare. They advertise units at half the price on paying.
Mark was an amazing help with my rental.
Great service! Mark was one of the most helpful people I’ve dealt with in my years renting here! Will definitely recommend!
Mark and Jesse are just FANTASTIC and absolutely professional. They made my day!
I worked with Anthony who was absolutely phenomenal. He was super courteous, accommodating and went above and beyond to address my situation. Anytime a question or problem arose, he assured everything was taken care of and all my needs were met. I gave 5 stars only because I couldn't give 10. Top notch service, I can't recommend higher.
Anthony was very helpful and informative.. thank you
This storage facility is awesome and Daniel, the representative, is outstanding and a true professional! Public Storage should recognize Daniel as a superb employee!
Jaciann was amazing, very nice, made sure i got all the proper information and pyshed for the discounted price. Oh cant forget she made me laugh also lol. Definitely deserves the 5 stars
Mark was incredibly helpful!
Clean place. Great hospitality
Rockville Centre Public Storage clean however they raised the price without notifying me claiming they did via the mail. They sent every other notification via email, why wasn't the notification copied like my entire transaction history be sent to my Email. Also they charge you perforated price at the beginning if you start in the middle of the month. However this is not extended to them when you're leaving. It very dark and lonely spot at night. Ladies walk with company And finally they seem like every other company to make a kill on customers like some are doing claiming inflation.
Very courteous manager helped get me set up quickly. The site has easy access next to sunrise highway. The site is completely air conditioned and clean. The elevators are modern and automatic. There are not many parking spots available, but that is likely expected at a storage site.
Good. Clean..easy to use..not to busy ..
I'm a bit embarrassed to confess that I'm somewhat of a storage expert, renting four different units in two different states. This facility checks all of the boxes. It's clean and well cared for, genuinely climate controlled, safe area, three loading bays, plenty of carts waiting for you outside the large reliable elevator, and it's even walkable to the LIRR. Daniel was kind enough to show me one of the units and give me a tour of the facility before I decided to rent a space. Highly recommend.
TJ was Excellent on providing all information at public storage in Rockville Centre very Professional on my Service. Thank You Ms.Collins
Rockville Centre Public Storage Rocks!
Great , great customers service!
Danielle was awesome such detailed explanation about the storage units and what it offers. Very dedicated kept me in mind with call backs and offered me the right things I needed for my packing needs. Came out with a big smile and less worries about my move. Thank you su much great job! ☺️🥇
The best customer services that have been have for a long time. TJ/Daniel, thanks you so much
I have to say that I've never had any better customer service in any business than what I've received from day 1 from both T.J. Glenn & Daniel Hernandez! They've both gone absolutely over and above anything I could ever expect.
BOTH ARE TRULY AMAZING!!!
I actually came into this location seeking advice for a small issue. Ironically, they are conveniently located 3 blocks from my mechanic. Daniel, Daniel, and TJ literally rose to the occasion and took exceptional care and totally resolved my problem. They are fast, efficient and personable. I highly recommend doing business with them .
I needed someplace to leave what we were able to save from from our building collapse late in the day. TJ and Daniel sped us through the sign up process and we're the bright spot on a dismal day. Thanks!
Tj made it quick and easy