Over the past 12 years or more, I (we) have dealt with several service representative or manager at 36 Merrick Rd location. Non can match up to the customer services skills set of Mr. Noel. My Spanish speaking wife with some language barrier is always please with his representation in her needs.
We are Privilege and appreciated for the services Mr. Noel provides when I’m out of town
Again thank you for having him on your staff.
We had the pleasure of dealing with Essence and true to her name. She not only displayed quality interaction with us, she couldn’t have been more helpful. She is toured essence
I had a really great experience at this Public Storage location. The property manager, Essence, does an outstanding job keeping the property clean, organized, and well maintained. Every time I've visited, the facility has been spotless and everything has been easy to access. She is always visible around the property, checking on things and making herself available whenever customers need assistance. She answered all of our questions with patience, addressed our concerns right away, and made the entire process simple and stress-free. It's refreshing to receive this level of customer service these days. If you're looking for a clean, secure storage facility with a manager who genuinely cares about helping people, I would definitely recommend this location.
I recently downsized my storage unit (moved from a larger unit to a smaller one) - NOEL was EXTREMELY helpful with the process. He was very professional and Beyond patient and knowledgeable with my hundred questions and decision making. He went Above and Beyond and made the entire process go smoothly. Noel has an AWESOME personality, he constantly reassured me throughout my two day mission that I’d survive it. He also offered his services, always with a smile, to facilitate my endeavor of discarding what I no longer wanted to keep. I saw him have the same demeanor with other customers also! NOEL is truly an Amazing asset to the RVC facility!!🤩 Also, the facility Manager was very pleasant, courteous and informative.
Noel was the absolute best! He helped me find the best unit for my needs, let me tour multiple options and was incredibly helpful. I’ve been so happy to work with him from my storage needs. I highly recommend personally seeking him out to work with for your storage needs.
The agent was very respectful and helpful with my moving needs
Noel is amazing. Great customer service. Professional, and knowledgeable. Patient and kind. Thank you
M was an amazing help with taking care of my accounts today!
I selected 24/7 services. It was such an easy experience. The facility is clean and the storage locker was ready for me to store.
Overall easy experience.
Noel was professional and knowledgeable. I really appreciate appreciated his help definitely five Stars😁
I went to 2 locations. 285 Peninsula Blvd in Hempstead and 484 Sunrise Hwy. in Rockville Centre. Staff were really friendly, receptive and helpful. And the properties were clean and felt safe.
I stopped by the property earlier today with my stepdad David, and we had a great experience. A nice young man named Oscar helped us resolve our issue quickly and handled the payment for us without any hassle. He was very professional and made the whole process easy
Excellent service! Oscar helped me locate my unit and even walked me upstairs to ensure I didn't get lost in the facility. Very kind and helpful staff. Highly recommend!
Very nice young man helped me by showing me a unit. Very accessible
Olyvia was a big help with opening my unit. She is always available to answer any questions I have and makes the tra transfer process easy.
Just got off the phone with Noel, who is the new manager at this location. He helped resolve an issue quickly while I was out of town. He made it a priority to reach out first thing in the morning and treat his loyal customer with the fairness and appreciation which retains their business. Top management skills in my book.
Olyvia did an amazing job helping me expand my unit count! She is asset to the team and always helpful when I have a question- also totally rocked by telling me about 24/7 access.
Will definitely do business with again!!
Reaja is the best!!! Her customer service is Top Knotch. She answered all of my questions. She took the time to explain and made sure I understood what was going on. I never leave reviews on anything but I must say, this service deserves it! Thanks again!
O’Lyvia was just as helpful as could be. She helped me complete my rental as quickly as possible.
Clean facility, easy renting
Noel is always so helpful. I appreciate all he does for me. Thank you
Noel was a great help when it came to moving storage units. He was very knowledgeable and explained everything I needed to know.
Noel was very helpful in identifying a storage unit to meet our needs. He was patient and professional, great customer service. Thank you.
Noel has the greatest customer service I’ve had in a long time. Thank you and keep up the great work.
Went to change storage space and was aided by Mr. Noel. Treated courteously, efficiently, and successfully. Great individual! Pleasure to do business with.
Marcella was great to work with, gave excellent detailed information.
Noel was very attentive and very good with his customer service.
Noel was tops went above and beyond to assist me with my unit.He is an excellent employee very willing to assist. 10 out of 5 👋👋👋
Noel went above and beyond for me. He was nice patient a true professional. I recommend this place!
Olyvia was lovely polite sweet HELPFUL AND KNOWLEDGEABLE and incredibly friendly! I was a little late to the “appt” I set and she was not the least bit phased and showed a great deal of patience with my numerous questions & indecisiveness on the unit I wanted to chose! She was awesome & the place is clean.
Noel was very helpful, informative, and knowledgeable about the storage units.
Giving 5 star Plus to Reaja in customer service in Rockville Centre, N.Y. Public Storage Facility. Reaja was so helpful, professional and courteous. She was able to help me immediately and resolved my issue. Outstanding customer service , thank you Reaja!!
Thank you Noel for helping me find a storage area near the Rockville center in a fast hassle-free. Thanks for the old information and showing me all the inquire storage
Noel gets 5 Stars Excellent Customer Service Store # 25712, He need a Raise in his Salary….Thank You Noel for all your Help and Patience…
Today I rented a storage unit with Public Storage... I was very happy and pleased with the space [the storage unit] and with the discount that I received as well... The customer representative; "Noel" was really a nice customer service representative. I really appreciate how nice he is; a really cool person, down to earth, friendly, I felt welcomed today... Thanks Public Storage for "Noel"; he's a great customer representative [👍👏]...
Been a customer there at this location for quite some time . This facility is clean and well ran and the customer service is A + for me never had any problems or issues sense being a customer
Had to stop by the office for my access code, M made the experience fast and easy!
M was a great help during my rental!
Noel at the Rockville centre was most helpful as always !!
It’s actually refreshing to know that in 2024 we still have people that are willing to go the extra mile with customer service. I’ve been with Public Storage for years and never had a representative like Noel. He notifies me about up coming payments, he calls me back immediately after leaving a message when in the past i’d have to call at least four times before anyone called me back. He’s patient, courteous and answers all of my questions. He’s a breath of fresh air because nowadays everyone is in a rush and not interested in helping. Noel is definitely one of a kind. A very nice young man. Public Storage is lucky to have him.
Mark was an amazing help with my rental and helped me set up the app!
Noel who runs this location is a rockstar!
He helped navigate the treacherous waters of “this reservation is no longer available” and get me the unit I needed at the right price, on short notice.
Definitely grab a unit here (if they’re available!)
Mark was a great help again! Helped me set up my public storage app!
Noel was extremely helpful, while on his lunch break he went out of his way to show me around and teach me the system.
I must say that yesterday was the first time I went to PS on Sunrise Highway to find an actual person there. His name is Noel, he was so helpful and kind and such a pleasure to deal with. Keep him on board he's a great asset to your company. Nancy
The representative by the name of Noel was extremely helpful. He listened to our concern and addressed it quickly and came back with a resolution that we were pleased with. He provided excellent customer service. Hats off to Noel. Thanks.
We just had a great experience with Joseph at this Public Storage on Sunrise Highway! Joseph helped us with downsizing to a smaller unit, which we’ve needed to do for a while. He was very informed, professional and had great communication skills. The facility is clean and climate controlled. We’ve had a storage unit here for many years.
Mark was an amazing help during my rental!
Noel was great and polite thank you helped me very much! And very pleasant and upbeat.
Mark was a great help with my two rentals!
Noel at 484 sunrise Hway was courteous professional and very patient. He took the time to explain every details and also addressed all my concerns .. Thank You Noel
Unit 1517 has no lights that needs to be fix
Mark is a wonderful and knowledgeable about any concerns you may have. This Public storage is in a great location and very clean. I highly recommend this public storage location at 484 Sunrise Hwy.
TO WHOM IT MAY CONCERN 4/24/2024
I WAS EXTREMELY GRATEFUL TO NOEL FOR HIS COMPETENT, CURTIOUS, POLITE, AND PROMPT SERVICE. WITH A WORKER OF THIS CALIBA YOUR COMPANY WILL ALWAYS BENEFIT SO HOLD ON TO SUCH A LOYAL AND PLEASANT YOUNG MAN, GOD BLESS ABD I WILL CONTINUE TO DO BUSINESS DUE TO NOELS KIND SERVICE..
The facility has always been very clean. Great employees. Marc, the manager has been extremely helpful and knowledgeable. Always a great experience!
Noel has awesome customer service, he is very attentive and helped we my needs.
Mark was able to help me finish my move in very fast and helped me with the app thank you!
Mark was great to work with and made everything fast and easy
Very good, it will be extremely helpful if it is possible to have 24 hours access to your items. Thank you.
Mark was very helpful with assisting me and showing me the rental unit. He explained the process very well and helped me get set up!
I Called Over The Phone For Assistance With My Online Reservation & I Was Connected With Mark. It Was A Pleasing Experience All In All. The Online Pricing Worked Out Great. I Can’t Complain. Time Well Spent.
Great Experience with Mark/Public Storage 5✨️✨️✨️✨️✨️
Mark was a great help with renting my unit!
Mark helped us out today and he was super quick and efficient! Answered all the questions we had and felt comfortable choosing public storage to store our valuables!
I could not remember my code so the manager mark helped me download the app on my new phone. Highly recommend public storage!
Had a great experience storing my shipping items at this location.
Mark was extremely courteous and professional.
Mark siempre me ayuda! Recomiendo a Public Storage
Mark was excellent! Very helpful, and kind and made our rental process seamless!
Mark was great made it quick to get the process done
Mark was a great help making my rental fast and easy
If we have more Marks in every store, this world would be a better place to live. I would like to give him a big shoutout for all the help from the first time I walked in the store to helping me out with the right storage unit, he made the process such a breeze! Thank you Mark for all the hard work and your super amazing personality! pls keep it up and stay awesome!! 10 stars for you and more!
John help was very sufficient. Great customer service.
Mark was a great help with my online rental!
Valerie was very professional and knowledgeable. I appreciate the extra time she took with me during my intake process.
Moved into my unit today and Valerie was AMAZING!!! She was very patient, answered all my questions! Joara was also very infomative and they both made this process very smooth!!! Would HIGHLY RECOMMEND!!!
Just rented another unit after renting with Public Storage over a year ago, and Mark was a great help!
Mark helped me make the rental process quick and easy!
John was very helpful with my situation Thank you very much.
Great customer service from John....
John was very helpful with lowering my rent.
John was very helpful when answering my questions
Mark really was great with my rental!
Mark was great throughout the whole process. I would recommend public storage.
Very pleased with the facility. The manager mark was great to deal with, very helpful.
Mark was a great help during my rental!
Mark was a great help with my rental!
We are here doing some work for our customer. Place clean quite and the elevator is right next to loading dock ++ made our move smooth 👍
Mark was a great help with my rental
Mark was an amazing help with my rental.
Great service! Mark was one of the most helpful people I’ve dealt with in my years renting here! Will definitely recommend!
Mark and Jesse are just FANTASTIC and absolutely professional. They made my day!
I worked with Anthony who was absolutely phenomenal. He was super courteous, accommodating and went above and beyond to address my situation. Anytime a question or problem arose, he assured everything was taken care of and all my needs were met. I gave 5 stars only because I couldn't give 10. Top notch service, I can't recommend higher.
Anthony was very helpful and informative.. thank you
This storage facility is awesome and Daniel, the representative, is outstanding and a true professional! Public Storage should recognize Daniel as a superb employee!
Jaciann was amazing, very nice, made sure i got all the proper information and pyshed for the discounted price. Oh cant forget she made me laugh also lol. Definitely deserves the 5 stars
Mark was incredibly helpful!
Clean place. Great hospitality
Good. Clean..easy to use..not to busy ..
I'm a bit embarrassed to confess that I'm somewhat of a storage expert, renting four different units in two different states. This facility checks all of the boxes. It's clean and well cared for, genuinely climate controlled, safe area, three loading bays, plenty of carts waiting for you outside the large reliable elevator, and it's even walkable to the LIRR. Daniel was kind enough to show me one of the units and give me a tour of the facility before I decided to rent a space. Highly recommend.
TJ was Excellent on providing all information at public storage in Rockville Centre very Professional on my Service. Thank You Ms.Collins
Rockville Centre Public Storage Rocks!
Great , great customers service!
Danielle was awesome such detailed explanation about the storage units and what it offers. Very dedicated kept me in mind with call backs and offered me the right things I needed for my packing needs. Came out with a big smile and less worries about my move. Thank you su much great job! ☺️🥇
The best customer services that have been have for a long time. TJ/Daniel, thanks you so much
I have to say that I've never had any better customer service in any business than what I've received from day 1 from both T.J. Glenn & Daniel Hernandez! They've both gone absolutely over and above anything I could ever expect.
BOTH ARE TRULY AMAZING!!!
I actually came into this location seeking advice for a small issue. Ironically, they are conveniently located 3 blocks from my mechanic. Daniel, Daniel, and TJ literally rose to the occasion and took exceptional care and totally resolved my problem. They are fast, efficient and personable. I highly recommend doing business with them .
I needed someplace to leave what we were able to save from from our building collapse late in the day. TJ and Daniel sped us through the sign up process and we're the bright spot on a dismal day. Thanks!
Tj made it quick and easy