Public Storage Self-Storage Units at 96 Brick Blvd, Brick, NJ

I was successful with what I came in for, the staff there was really great, her name was Brianna, she was nice and helpful.

10/10 Storage Facility, and the Manager Brianna is amazing! She’s not hard to find with her clipboard in hand always making rounds on her property making me very comfortable that they monitor so frequently. I’ve been in customer service management for 17 years and as my first time grabbing a great deal for a my extra items it was painless first of all no hassle. Not only was she completely down to earth and easy to talk to she never broke professional norms and ethics running this entire property, honestly it reassures me I found the right public storage. I don’t do reviews often but to she was a tremendous today with and issue I had and it’s down pouring rain while she quickly handled it and she still has a smile on her face……… WOW. She deserves to be acknowledged for her dedication to her business and customers. Brianna sorry for the surprise review but you go out of your way to make my experience better.

Excellent facility! Always Clean and Neat, and the Manager Brianna is awesome! She is always available to help with whatever you need and she is a sweetheart! A+

I didnt have any issues with the app, the staff were very nice helping me figure out where my (inside access) unit was, and the area was neat and clean. If you need someplace on the small side to store some random stuff, this is the place.

Awesome

My father had a unit for almost 2 years. There was never a problem. The girl Brianna behind the desk was very pleasant and helpful to deal with. She answered everything without any hesitation. She definitely knows her stuff. Would use this company again if needed.

Brianna was great help. I told my family and friends to use public storage when they move.

I have never had an experience with a storage facility before so I was unsure what to expect! Brianna made the process exceptionally easy and was very helpful with explaining everything to me. She is a true gem and asset to your company and I am beyond grateful I decided to go with public storage in Brick for my storage needs. Thank you Brianna!!!!!!

Brianna is always helpful and informative. She is an asset to your team! I’d recommend to all my family and friends.

Moved in online and was pleasantly surprised on how quick the process was and how clean the property was. I was greeted by Traci who told me exactly where my space was. Brianna was a delight when I had a question regarding the insurance and was able to get me set up on my packing needs for my upcoming move. I have had storage previously but this experience was 5 stars and one of the best thanks to the two employees who helped me out. You made a stressful time easy.

Management lies, tell us one thing, paid up what was asked, next thing you know they already auctioned your stuff. What a scheme ya'll got going on, there was very little communication between the parties. Over charges, lies, and deceit. My suggestion, is to go find a new storage place as there are thousands around that area.

Just wanted to say the service was excellent. Brianna was extremely helpful and kind in helping me with my storage needs. I will highly recommend this facility.

Brianna was so professional and courteous. I would highly recommend that facility to my friends and family.

The person who runs this place is very attentive and very professional.

WOW! NEVER in my life have I had the experience which took place today. After easily finding this location, I was greeted by one of the most kind and sweetest of staff I could of possibly had. Amanda, who from the moment I walked in to the moment I left was the MOST HELPFUL and NICEST person I could of asked to be helped by. She helped me through the entire process of obtaining a unit, explaining to me how everything worked and setting me up with ALL my packing/moving supplies I needed. This made the entire process of getting a unit, as well as making sure I had everything I needed for the move as joyful and easy as possible. She was great and if it wasn't for Amanda then I would still be taking trips back and forth to the store trying to make sure I had everything I needed for the move!!!!

When I got my storage unit last week, Rosa the manager, was very kind and helpful. She explained everything. The unit is very clean and has easy access. The app works great and makes it easy to get in and out . So far, so good! I highly recommend!

Property manager Rosa has been very on the money with knowledge of all my questions and she took time to assure that I understood every thing about Public Stirage Clearly.

My name is Ed lyons unit 225. I’m texting about Rosa. She is the best. You’re lucky to have had her for the last five years!

Awesome place staff is always very helpful samantha did an awesome job assisting me very qwik and easy process also very clean and well maintained

Rosa was very helpful getting me all setup and checked out for my new unit! Thank you!

Manager Rosa was very generious in helping and finding the correct unit and I am happy with my unit. l will rent here another unit.

PROPERTY MGR ROSA WAS VERY ACCOMODATING, PATIENT, AND COURTEOUS ON MY VISIT AT THE BRICK, N.J. LOCATION. PUBLIC STORAGE IS FORTUNATE TO HAVE HER AS PART OF YOUR ORGANIZATION.

Samantha was amazing! She was patient, kind, and went above and beyond to help my family and I with setting up an account, holding, and renting a storage unit! We had trouble getting our password, and most people would have just said oh well, maybe next time. But she took the initiative and made some calls so that we could get sent a link that would help us make a new one! Overall, we had a wonderful experience and just wanted to say thank you for all that she did!

Rosa at 96 Brick Blvd was very helpful with setting up a new unit for me and my family. She is very good at her job explaining everything we needed to know…😀

Rosa was very kind and helped us get set up with a locker and unit

Great service The office staff was courteous helpful a wonderful place

Rosa lied to me and told me I could leave my stuff in my storage unit and insurance would come and check it out due to the water damage and mold because the unit had leaks coming through it and it was not fit to be a storage compartment for anything trying to address the issue Rosa lied and said she didn't say that I had to pay an extra $230 for a storage unit that Rosa told me just leave the stuff and the insurance will come and check it out I was grossly misled I tried to get things rectified and was still forced to pay $230 spoke with the district manager and gotten no resolve do not trust Rosa she is a liar and she will say anything just to get a good review I had to update this because I want other people to know before you go there that the storage units are not good for your stuff and your personal properties will be damaged if you use this facility and they will lie to you just to make more money every month grossly misinformed I had to throw out over $4,000 worth of furniture and the insurance that they give you drags their feet to send you the paperwork that you need to fill out and send in I put my claim in November did not receive the paperwork until the end of December horrible horrible horrible business

Rosa is excellent! 5 stars all the way, highly recommended!!

Rosa was of great help with selecting the correct size of unit & suggestions for what’s needed.

Rosa was absolutely amazing. After a horrible day of moving sand stress she was a pleasure and made the remainder of my day a joy.

Rosa is the best. Guided us in the right direction, each step was fully explain.We walk in with questions we left with full confidence that our unit fulfilled all our needs.

Everything was easy to do from home from the beginning of the process to the end paying for the unit. The app is Great!!!

Extremely friendly lady (Rosa) in the office. Very simple and practical experience. Thank you!

Rosa at 96 Brick Blvd is amazing. When I was ready to move from a 10x20 to a 10x10 unit she did everything she could to make the experience great. I went in to the facility and stood with her at her computer while she did all the work. She transferred my account from one unit to the next, she searched for the best possible rate on the new unit, and she searched the facility for the closest unit to minimize how far my wife and I had to move our stuff. It was awesome (especially for someone who can get frustrated trying to do this on the internet on my own). It was the best customer experience I've had with any business anywhere in quite a while. Highly recommend that folks do business at this location!

Rosa Figueroa has been extremely accommodating, extremely helpful, compared to the other worker. She deserves a raise, if she ran all storage facilitys I would recommend each and every one as long as Rosa ran it. That is why I'm giving 5 stars, for Rosa.

So far so good, very accommodating

Property manager Rosa very friendly , informative, helpful and always professional. Great asset to the company.

Rosa was extremely friendly, helpful, and has a great personality. I've had a unit there before and liked it last time. So I returned again.

Rosa was kind sweet and helful with all my questions very happy

Rosa is one of the nicest experienced person I ever met. She treats every customer like family and is very knowledgeable. Every company should have a person like Rosa to represent them

Mrs Rosa is awesome there technologynot so much Mrs Rosa. Makes up for it A++++

Wendi great customer service and very helpful

Went to see a storage unit and Rosa was great. Very helpful. Will be back if I do decide to take one.

Very helpful and quick thank you Samantha

Great people great facility

Staff is very rude and not helpful. The units are dirty and left most of our stuff with mold. There were dead mice everywhere! Staff didn't seem to care. There are storage units everywhere pick somewhere else!

This place is complete trash. I don't know who would give 5 stars (probably employees). i've gone to the site to resolve an issue for 2 days straight, no employees on site. waited for an hour each day , no one showed. I called and left messages, no call back by the " fabulous Samantha " as she was praised in another review. it would've been zero stars if that was an option.

It was my first time here and I was very impressed! Sam was very helpful and friendly. She showed me every option and kindly answered all my questions. Thank you Sam for making this a stress-free process.

was looking to rent a space in the near future, stopped by the office to check out prices and see some spaces. I was greeted by samantha and she was eager and willing to bring me out to multiple sized spaces inside and outside to help me make sure I find exactly what I needed. The property was immaculate and I love that it was recently renovated. I feel safe to say I will be looking forward to storing with Samantha at public storage. Thank you so much samantha!!

Came in a few times earlier in the week to pay my brothers unit, no one was here. Came today and was greeted by Samantha. They have her working six days a week and she’s legit the only one ever here to help me. Office is always in top shape and she’s always in a good mood despite the cards dealt. Someone give this girl a raise! Thank you Sam you always brighten my day :)

Not only are they unprofessional but they are shady. I was late on my payments and when they put a lien on the storage unit they cut off my lock and started taking pictures inside without my permission. Instead of putting their lock on so I couldn't get in they cut my lock off and entered my unit before locking it. When I had called and asked about it they said they cut the lock once you get a lien. They will invade your storage space and your privacy and they will enter your unit if you go into lean instead of just putting a lock to prevent you from getting in. Their customer service is horrible and they are almost never in the office even though they have someone living on the property. Now I have things missing from my collection of movies I had in their unit

Worst experience ever!! My husband confirmed with the office manager that he's arriving today to the office and the manager said she will be there. When he arrived, the office was closed and nobody was there.. He came at 12:30 pm from Philly (90 minutes of driving). Now is 13:55 pm and he is still waiting. Nobody picks up the phone. They don't care about other people at all. Not the first time having problems with the public storage. He cannot go home and come tomorrow because we live to far.. but he doesn't have time to wait. So disrespectful. I left like 10 voice-mails and sent an email.. no response

Went to look at units for future move for my mom. I met Liz and she was awesome! She showed me different sizes and explained the best way to store. The property is immaculate and I will definitely be coming to her in October to rent from her

Callie is great! She’s so helpful with information about the units and she is super friendly and efficient!

Very friendly employee. He answered all of our questions and took us to see the different size units. The inside lot looks secure. I would recommend Public Storage to friends and family.

Cleanest storage center ive seen in awhile, samantha and callie were a very big help in any questions i had and give a hand without any problem, great service with great people

I recently was helping a friend out with moving, the amount of help and kindness Callie provided was exceptional! She was quick to answer any question or concerns we had. Very knowledgeable In her work. Location was very clean and presentable. Overall amazing experience and will definitely be looking forward to using this location again!

I HAVE TO SAY THEY FIX ED CART PROBLEM NEXT DAY. THANK YOU PUBLIC STORAGE..

Samantha is very professional and friendly. Exceptional customer service