Parbatee was very helpful in resolving my issue today.
I moved into a unit two weeks ago and Parbatee and the young man (whose name I forget now) working that day were amazing! Very nice and helpful. He answered some questions and then processed my refund for the lock I didn't need.
Towards the end of the day I went into the office bc I had to switch my orig unit to a bigger one and that's when Parbatee helped! She checked the available units and made sure to tell me the diff costs + more importantly where each was (floor + distance from the elevators). I'd already unloaded all of my stuff out of a cargo van into my orig unit on the 1st floor close to the main doors. I was going to have to switch it all to the new one and I am so grateful for her taking the extra effort to figure out what was gonna be easiest + most affordable. She was very kind + lightheartedly chatting with me as she processed the change in the computer which helped revive me from how exhausted I was. The building and units were clean and no issues in general.
I really enjoyed the help on Chapel hill blvd Durham North Carolina MS PARBATEE HER CUSTOMER SERVICE IS REALLY GREAT THANKS FOR HELPING EWANDA RICHARDSON.
What a place! We have been their customer since Dec of last year and I was concerned about the increase of cost. Spoke with the GM Parbatee and she was awesome! She submitted for me a request to lower the monthly payment and it was approved! What a blessing she was! Please stop by and ask her about the services and prices. She will definitely help you out.
The manage was very professional and a nice personality and very helpful
It’s fine enough. Onsite staff tries. My complaint is that the frequent and predatory rate increases what was ~ $125 a year ago has had multiple rate increases and would be $224 per month now. This industry desperately needs regulation!
Love this place ! Help me so much. Great service !!
Always closed. Arrived to get my unit I had paid for with a U-Haul full of stuff. nobody there at 2pm-4pm. Multiple people outside complaining about days of trying to get ahold of someone with no luck. Called customer service and was told the property manager would contact me in 5-10 mins with no calls even now at 10pm. Ended up move to a different storage facility where I was helped immediately and efficiently.
Great location and Natalie in the office is Amazing!!!
Natalie went above and beyond helping me get the perfect unit at a great price. Super friendly and wonderful person. Genuinely cares about her customers.
I LOVE Natalie!!!!!!! She works in the front office of the Durham location. She is always kind, patient, helpful, transparent and makes me feel truly valued. Natalie goes above and beyond with her customer satisfaction!!! Natalie listens to me and does everything she can to explain my options. Natalie is the main reason why I will stay at this location for over a year. Natalie is the BEST!!!
Natalie was wonderful and very professional!
I came into Public storage to get some information on pricing and sizes. Front desk agent Natalie was so helpful. She took time to breakdown everything and was really kind. The storage was so clean must I add. Thanks again Natalie !
Thank you to Natalie for her outstanding service today! When I arrived at my storage unit I realized it was too small, and she smoothly helped me transfer to a larger unit with no complications. She helped me make a stressful day feel more manageable. Thank you Natalie!
Natalie’s the best! Always so helpful and gracious!
You have so many options for storage. Im glad I was able to have Natalie navigate me through this. She was super knowledgeable and has great customer service!
This is a very nice and clean facility. The staff is amazing. Thank you Natalie for all of your help. I wish I could give 10 stars
Highly recommended! Great service!
Great experience working with Natalie @ store 26975 , made the process easy to understand and work with. 😁
Had a great experience at Public Storage in Durham. Staff was helpful in answering my questions and getting me set up with the right unit. Will definitely recommend to others. Thanks to Natalie, on-site agent, who made this a breeze.
Natalie is such an amazing property manager. She assisted myself and my child in finding the best storage unit space for his college stuff. So glad we chose this location 👍🏼
Ms Natalie and Ms Quiana have the best customer service EVER! My first time using public storage and they made it quick fast and easy.. I highly recommend this location if you need to store your items
Storage space is very clean and well lit. Natalie at the front desk was extremely helpful and friendly.
Natalie was super attentive and gave our whole group water bottles on a sweltering day, she’s the best
Natalie, is the best thing that has ever happened to the Pubic Storage franchise! She has the best customer service, and she really cares about all of her customers!!! She goes above and beyond for her customers! The Durham-Chapel Hill Public Storage location is the location to store your things! I’ve been to other storage locations but hands down they have given me the best storage experience by far!
Leslie was super helpful and knowledgeable! Her customer service was absolutely amazing!
Awesome place! Great location and spaces. Natalie in the office is amazing! 10/10
This location stands out for customer service. Natalie has helped me on several occasions to upgrade the size of my space and get the best deal when initially moving in!
Thanks Public Storage for keeping a great staff around it makes the storing experience unforgettable!
Came back today 04/15/24 and LESLIE went ABOVE AND BEYOND to assist me in vacating one of my units! Thanks
Natalie was very helpful. She is in a great employee.
I experienced great customer service from the property manager, Natalie and the atmosphere was clean and friendly and it was easy and simple to access my unit
Came in today needing assistance with my storage and billing. Natalie was great and so patient with me!!! Amazing customer service!!!
Very kind service, Natalie explained and walked me through everything. Appreciated!
I received great customer service. She was very helpful
Wonderful service everytime I come very clean as well!! Would definitely recommend
This is my first contact in NC. I met Natalie and she had great customer service. I recommend this place!
The manager Natalie was Great
And the Storage was Clean and Spotless
Your stuff will go missing out of your unit
Property was nice and Natalie was very helpful.
Natalie was super helpful and accommodating! Thank you so much!
Great customer service. Property manager responded to my voicemail within 24 hours. Quickly addressed my query.
Great experience and friendly staff
Great customer service and completed all of my move needs.
Getting signed up and into my unit was easy, fast, and a good value. The app works reasonably well for keyless entry to the facility. And Natalie at the front desk is outstanding.
Natalie was great answered all my questions and saved me a lot of stress she is always so pleasant to see and talk to
Very nice staff and affordable
Very professional manner in dealing with obtaining storage space. Quick and very knowledgeable in process.
Lisa I wanted to thank you so much sweetie for helping me with my reservation today I was confused on the prices but she explained everything to me & was very patient so thank you.
Sharice was helpful and helped me with the move out process very quickly and easy ! Thank you!
The Ladies were wonderful!! Great attitude, polite, with amazing customer service!! One was training but you would never know that she was in training because of her great service...
Thanks for making this experience easy..
Natalie waa very professional with good customer service.
Natalie is an amazing property manager, always very polite and willing to help out
Natalie is a great customer service individual. She makes you laugh, cordial, and as a refreshing style of delivering the service you need. Anytime your this way ask for Natalie. I promise you Public Storage didn’t go wrong when they hired her!!!
Extremely clean, well-maintained, and great customer service.
Edited in July 2023: this Public Storage has been amazing from the start to the end. Natalie is amazing.
Natalie the property manager is extremely helpful and a pleasure to deal with. She assisted me and answered all of my questions to my satisfaction
Natalie and Sharice where wonderful today. Great customer service and property was very clean!
Natalie is amazing and any employer should be lucky to have her. Her patience and sunny disposition while helping me determine my storage needs went above and beyond!
Natalie was the absolute best part of my move. So kind and helpful! :)
I visited the Public Storage sometime over the weekend. I met with Mya who provided excellent service. She was very knowledgeable and professional. I am very happy with the customer service I received at this location and would not hesitate to recommend. Thanx Mya!
Natalie and Mya were amazing in helping me with all of my storage needs and questions. My expectations were exceeded with their excellent knowledge of product and customer service. Thank you to Natalie and Mya for everything and being great sales people.
Great customer service! Amya and Natalie were very knowledgeable and helpful!
Natalie and Amya were the two kindest people I have met in a long time. They were so helpful when I got locked out of my storage unit. I can’t imagine two better people to sit with while I waited for a locksmith. They were knowledgeable, calm, and empathetic. I wish I could rate higher than 5/5. Use this storage unit space for them if nothing else! Thank you x100000!
Natalie was super helpful and professional when I needed support in finding storage for my new move! She was very knowledgeable and communicative which made the process very smooth.
Natalie was very kind and knowledgeable. She help me figure out what size storage would work best for me. Thank you Natalie. The facility was also very clean.
Natalie was great! Wonderful customer service
Having a hectic morning until I stopped by to update my storage information. Natalie was working and on top of her amazing customer service, she also helped resolve a couple issues that we had no idea that were there with our units! Thank you for being such a wonderful help Natalie!!!
Good place to keep extra stuff I guess
Natalie, the manager at Public Storage, provides the BEST customer service! She is so knowledgeable, friendly and helpful. I just rented for the third time from Natalie. Natalie truly understands and embodies customer service!
Natalie was a great customer service and provided excellent advice. She was more than willing to help even after a business meeting. Definitely recommend to business with Public Storage.
Excellent service with Natalie, she helped me at all times, she answered all my questions, the best!
Natalie gave me literally one of the best customer service experiences I've ever had.
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Natalie answered all of my question effectively and efficiently, and was very helpful. I would recommend public storage to all of my friends because of the service Natalie provided.
Natalie is responsive, efficient and professional. Great customer service!
Natalia was greattttt !!! Helped me with everything I needed !!!
My experience today at public storage. She went above and beyond! Her customer service was phenomenal. She is a great employee!!
Natalie was extremely helpful and professional while assisting my daughter with her move in. The facility was very clean. It was a very smooth move in for a college student
Natalie was awesome and helped us get our storage unit squared away fast! Recommend!
Natalie very helpful and professional!
Natalie the property manager is awesome. She left no question unanswered. Thank you
Great service and excellent staff, especially Tamara.
Ms. Nathalie is PHENOMENAL! Knowledgeable, courteous, well aware of this company policies & procedures! Please employee more people as such!