I believe Ms. Jenny is the most reliable worker when it comes down to helping with what you need 💜!
Amanda W was very helpful today. She helped my Mother get checked in and got us a unit closer to the elevator which was very much appreciated. Today was very busy as many people lined up to unload their things today. Some customers where a little less friendly during their interactions today and she still helped everyone out. I was very pleased and happy for her help today!
It’s a great facility. I was helped by Jennifer and she is very warm and nice to work with!
Crystal Shaver had great customer service and was very helpful!! definitely recommend.
Jenn provided a good costumer service. Thank you for working me, I appreciate it.
I had a great experience with Amanda at the Public Storage facility on Derita Road in Concord, NC. She was extremely knowledgeable about the property and took the time to clearly explain all the options available. Amanda was friendly and very helpful, making the entire process easy and stress-free. I made a reservation with her and ended up renting the unit later that same day. Looking forward to storing with Public Storage thanks to Amanda's excellent service!
Jenn was very helpful and professional.
Jenn is definitely helpful explains to the best of knowledge about property and rates. Jenn definitely deserves a raise.. I have to say don’t rent here went into my storage and my Jordans are gone my 2 12 inch woofers along with a ps5
Go to 2875 Derita Rd for your storage needs. The staff is very helpful and kind! A special shout out to Amanda. I brought my concerns about the increase in my unit to her attention and in that same moment she resolved my issue. I was in aww 🥰 and very pleased with the outcome.
She also keeps the place clean and plays good music 😂.
Thanks again Amanda, you rock!
Visited this location and Jenn was absolutely amazing....she was so friendly and helpful....I would recommend this location to any one...Great place!!
Jenn is an awesome & kind lady to work at Public Storage. If u need help or have any questions Jenn is definitely the right person to go to. If something is lost she will definitely help u find it. 🤩🤩
Jenn is always so pleasant and helpful when I come to the property for any reason she is very accommodating. I hope this company appreciates her hard work
Amanda C was very helpful with unit information.
Great personality
Amanda is so helpful made easy process
I’ve used Public Storage for a little over a year and when it was time to end my services, Jenn was very helpful. She communicated with me as I had questions. If I ever need storage again, I will look into this location. Thank you Jenn for everything!
Amanda was the ONLY one who truly helped me with the entire move in process. If it had not been for her assistance I honestly would have picked a different company to temporarily store my items. People like her are the reason companies are still able to stick around because of her welcoming spirit and warm customer service. If no one else has told you I greatly appreciate you!
Amanda w and Sharon were exceptional in their services . Very informative and polite. Thank you both for making our experience excellent
Amanda is very helpful!!!! Sharon is just as helpful. Thank you for being available to assist when needed.
I went in today bc my keys got lost. I spoke with Amanda W. She was so awesome and so helpful. She has the best cx service. It seems like no one knows how to have great cx service any more but when I go into this location every one is always great. Today Amanda really helped me and so nice, friendly and just all the way awesome. Thanks Amanda for being there to help me..
Had an issue with lost keys and spoke to Jenn. She was fabulous and took a lot of time to help me including sending me an email with a photo of the keys. (Seems I did have the wrong keys!) Very sweet, professional, and helpful. Thank you Jenn! :)
Jennifer was very pleasant and helpful.
Jenn was amazing help at the facility, loved her kindness and energy !! Thanks again for your help Jenn !
Jen was awesome in helping me with my storage needs as well as answering my questions. She was very helpful and knowledgeable. Definitely recommend Derita Rd. Public storage.
Deysi does a great job, helped with reducing rent
Amanda was fabulous! She was personable and she really cares about your time and ensures you have everything that you need. The building is very secure, the unit was clean and I have peace of mind knowing my things are in good hands.
Filthy bathrooms. The bathrooms on the 2nd & 3rd floor are always locked and the 1st flr bathroom is filthy every time (flecks of feces on the toilet, obviously not cleaned in a very long time) with consistently no paper and restocked products. Totally unacceptable to be paying rent and not even have basic facilities that are clean & available for our use.
Jenn has been nothing but helpful. She’s been very patient. I definitely would recommend public storage to anybody
Had the best experience because of Jenn! She is helpful, kind, and informative. She made moving in and out breeze. If I ever need storage space again it would be at this location especially because of Jenn.
Keeley always has a great Emile and is always welcoming!
Hannah and Megan were very respectful and understanding with our concerns I would recommend anyone to come to the public storage
Jen was amazing and very helpful, definitely recommend this company and location to anyone looking to use a storage unit!!
I had the best experience today. I had a mishap with my billing and they was raising my storage fees for the 3rd time. After a brief conversation with Jenn, she was able to get me all taken care of. Restored my fate in GREAT CUSTOMER SERVICE. You shouldn't just acknowledge a company when they do bad, highlight when they do good. Thank you Jenn!
Great storage facility! Always clean, safe and reliable. The on site attendant Jennifer P. is always kind, helpful, and friendly on the phone and in person. Never had a problem at this location.
Jenn for the win! Thanks Jenn for your Public Storage service!
Jenn is my Public Storage Angel! She is truly a jewel! I appreciate everything you do for our units. The place is always clean and presentable and she was ready for whatever with a smile. I love her joyous spirit! Thank you so much Jenn!
I had questions about my unit and Jenn answered. She answered all of my questions promptly with a smile that hear through the phone. Thanks Jenn.
Every time I have an issue Jenn is always prepared to fix it with a smile. Thank you for everything Jenn!
Jennifer helped me and was very helpful, knowledgeable and friendly. Thank you! 😊
Jenn was very helpful and informative
I loved Jennifer! She was very helpful and kind !
Thanks for your knowledgeable help with getting my payment made on time.
Jenn was great and I appreciate people like her. Way to go!
I’ve never used Public Storage up until about a month ago, The woman at the front desk , Jenn, she was exceptional I had no idea where to start or what to do. She was very patient and super helpful she worked with me through everything I highly recommend their services if your ever thinking of moving.
Went in to make a payment and Jenn was very helpful. Her personality was bubbly and welcoming. Love doing business with her
Jenn was very helpful and knowledgeable. Very thankful for her customer service
Jennifer Page was Awesome!!! Thanks for all your help. Definitely a returning customer because of her
Jenn is definitely the best! I honestly don't care to deal with anyone else. She has an awesome and loving personality that will change anyone's day around. She's knowledgeable and always goes above and beyond for every individual. I would have long moved had it not been for Ms. Jenn. She's a jewel in this company! You would be fools to not acknowledge her and the love she brings to this company each and every day! Thank you for everything that you do for your tenants. We need more Jenn's in the world!
Jenn went above and beyond to make sure I was happy! Thank you.
Worked with Jenn! She is friendly and made my experience wholesome!
Great customer experience thanks to Jenn. 10/10 recommend.
Thank you Jenn for your awesome service and answering all my questions. It sure was appreciated!
Jen, was very helpful. She called me as soon as there was an issue with my account and got it resolved.
Jen was very patient helpful and informative to my needs not sure how it was ran before she got there but it’s definitely a pleasant time dealing with her.
Jennifer was great at the service she gave me!
Jenn was wonderful I needed to upgrade my unit and she made the experience easy and fast. Her personality was awesome i recommend anyone to come to this public storage!
Jenn is so amazing and my move in was so relaxing. Very clean and friendly.
Jennifer made my move-in extremely easy ! Thank you so much for providing phenomenal customer service !!
Annaleahs customer service was great !
Jenn had great costumer service, and was very attentive. She answered all the questions I had.
Jen was very nice and made the process to get set up very simple.
Jen was a great help. We needed to move to a different space and she gave me a great customer experience. I really appreciate her attention and how polite she was. I highly recommend working with her for your storage needs!
We’ve had a storage unit at this location for a couple of years and needed to move to a different size. Jen, at the front office was exceptional. She took the time to give us options and patiently worked with us to make our move to the new unit as convenient as possible. Great experience!
Good service! Keeley is very helpful!
Jen was a huge help with helping me pick out my storage unit. She was very personable and sweet! 10/10
Absolutely love this location. Very clean and safe. Jen is an angel and went above and beyond. She is pleasant and answered all my questions.
I spoke with Jenn and she was super friendly and very helpful. Definitely recommend her service
Jenn Page is one of the most professional person I have ever worked with.
5 stars to her
Jenn made making my payment fast and easy! she was so helpful and nice! thank you jenn for the grrrreat customer service!
Jenn is amazing to work with, very patient and helpful!
Jenn was so helpful and friendly! So thankful you guys have her on the team! she’s the best!
Jenn is the best, very knowledgeable with her work!
Rebecca was very professional, friendly and helpful. I left with a rental and will be moving in today.
Nikki was great! She showed me a few different units and we were able to pick out the perfect size that I needed! Great customer service very patient! Overall 10/10 thanks so much Nikki!
February 2, I had trouble getting into my account and I called the office which is @ Derita Rd and I spoke to Jenn she was very very helpful, professional, patient, and last knowledgeable of the problem I was having on that day . I want to take this time to tell her Thank you from the bottom of my heart❤️🙏😊😊
Nikki made my move-in seamless! Thank you so much for rendering phenomenal customer service!!!!
Amanda customer service is great. Thanks
Sarah was phenomenal awesome personality, I will return if I ever need storage space
I could not access my unit. Nikki replied to my voicemail and offered solutions. Nikki again called after everything was final to verify my access was operational. Customer service is 5star! Thank you Nikki.
Amanda did a get job today. Please give her raise
Totally unreliable. Online they say they open 9 to 6 every day, went on Wednesday at 8pm it was closed. on the door hours posted at 9 to 6pm.
next day went at 5pm still closed, when i called they said Thursdays closes at 1.30pm and all other days until 6pm. Next day Friday went at 2pm still closed. I have work and can’t take off from work every day to roam around town
Crystal was amazing, helped me with everything that I needed!!
The service was great and the staff were very friendly with the storage unit enrollment process. Would definitely recommend to anyone looking to store their junk for whatever purpose.
Crystal and Chelsea were great!!
Chelsie showed great customer service I went in to price and visualize some unit sizes for my move next month I am more than sure this would be my choice to store
On Wednesday August 9 I went to rent a storage unit from the Public Storage on Derita Rd. When I walked in I thought I was being punked; until I seen these little fingers move behind and above the desk! Susan was giggling at me; but she was the biggest help! I am new to the area and she made a stressful situation so smooth! She was also very funny, pleasant, sweet, and knowledgeable! Please give her a raise!
Where do I begin? Horrible experience with management. My payment was 2 days late and they removed access to my unit. Then I come back and someone is closing the building down before hours! She goes to open the door with a nasty attitude and lets me in just to tell me she cannot replace a lock on my unit. I had to ask her to calm down because she was very disrespectful to me in front of my kids. I don’t know her name I just know she is the only heavyset woman working there. Then management calls me let the phone ring twice then hangs up. I call back immediately and someone answers then hangs the phone up on me. I called back multiple times and no answer or call back. HORRIBLE MANAGEMENT TO A LOYAL CUSTOMER!
No se les ocurra rentar aquí. Al mes le suben la renta al doble, yo retiré mis cosas el día 1del mes y me hicieron pagar EL MES COMPLETO!!! No way! horrible.
Don't even think about renting here. They double the rent per month, I picked up my things on the 1st of the month and they made me pay THE FULL MONTH!!! No way! awful.
Having moved from one Public Storage facility to another, this one has strange way to show they are customer focused. The access hours closing at 9pm makes use not customer service friendly. The face I spoke with a customer service representative saying if I had my lock from the older facility I could use it and get a refund for this 20 dollar cylinder lock provided by the property turned out to be a flat out lie. I have been told I have to use the cylinder lock provided, which basically means every time public storage is used they can rules create contingency to make you buy their locks over and over again.
There should be signage the property locks you out at 9PM, it should also have an alert on your app. I did not see one sign and with doing a echeckin, the lock put hours were not well indicated. This caused a lot of undue stress and worry as there was no way to get access to secure my units.
Chelsie was super helpful with my rental
Ashley was the best I came right after close and she helped me out Thank you
Ashley was great! She helped me upgrade my unit to a larger one (I underestimated the size online). It looked like she was the only one there this weekend and she was doing a great job with multitasking.
Ashley was amazingly helpful and I will always come back to this location if I need help.
Ashley is so amazing my move in was so relaxing easy and self help options. Very clean and friendly mostly polite. Come join!
I normally don't do these but they deserve it ... I was at weddington road and was debating ending my unit .. bre told me to come see her at derita and see what we could do .. I came in and Ashley was working not bre but she was just as helpful .. public storage these two saved a customer leaving .. they deserve all that y'all offer to employees .. amazing team!! Keep it up bre and Ashley .. I will see you guys when I come back in
Ashley was the most amazing pleasant worker! My husband and I were going in to add a unit to the one we have . Ashley in the office was wow fantastic. She was using both computers to help multiple people . Never stopped smiling or skip beat . I own a business and if I could take her I would . She was also running to units on multiple floors in between. Never seen a hustle like I did today at a public storage. I will be back for Ashley and her customers service!
The ladies today were awesome..i was at my building and got lost… wonderful Ashley found me and help so sweet.. I went to office area to get information on the area and Bree was also amazing.. great team and very pleasant.. I will definitely tell my friends to come here
They never seem to be in the office, always on break, its 10am and no one there but yet increasing the rent rate after only having the unit for 6 months.
Friendly staff. Very thorough
Sarah was so helpful & understanding of my issue. She took the time to listen & address all my concerns. I’m very appreciative of her & Public Storage is lucky to have her on their team!!
Thanks Sarah for all of your help!
Muy amables y eficientes!! Se toman el tiempo para buscar en otras locaciones si no hay nada disponible en este lugar. Tienen mucha paciencia y se esfuerzan en dar el mejor servicio 💥💥💥
Amanda was very helpful. The store was very clean. I requested a unit and got it the same day!
Amazing!
Came in for packing paper. Amanda was a great help!!
Amanda and Sharon did an amazing job in walking us through the process. They have great customer service.😃
Sharon y Amanda a fueron muy amables, nos trataron bien, buen lugar para rentar.
THE WORKERS ARE SMART, AND HELPFUL
S/o TO SARAH,LACEY,AMANDA📈📈📈📈
Amanda and Jenny were great and very friendly with the check in process!
Amanda and Jenny were nothing short of amazing, took care of my rental, I was in and out. They made my experience easy and fast. Thank you!
Amanda and Jenny did an amazing job helping us pick our storage room. They were professional and super nice.
Amanda and Jenny were so great and friendly.
They help me choose the right storage For me and very professional.
Lacey as very nice and helpful!!
Very clean and very cool inside. Lacey was helpful and very friendly.
Lily was super helpful and friendly
Very nice new wonderful service!!! Ms.Lilly wonderful Helping for me. Wonderful storage area easy to access. Friendly people
Lacey was amazing and very thorough with the details of the units. She also showed us multiple spaces to make sure we knew exactly how much space we were getting. Great job!!