Public Storage Self-Storage Units at 4971 Stough Rd, Concord, NC

They did not give the $1 first month and then raised rent $40 after 6 months. Misleading and not fair at all.

Just renting for 6 months and already an Increase In rent. Never got the 1$ for first month either. Anyone else have same issues? Not fair.

RATES OUT OF CONTROL 🚩🚩Read👇🏼 Update: Today I get an Email saying they’re going to $166. Unless you’re into moving don’t come here as they’re obviously running people away! Many cheaper Avenues. I rarely go to my unit. Lights never on because of me, etc etc. 3rd floor. Down a long haul. They acting like it’s a drive in unit with 20ft on either side 🚩RATES DOUBLE🚩 Been a member here for several months. Rate went from $35 or so to $60 and as of this month $120 AND FOR NO REASON. Lets see how this management handles this and I'll update accordingly

Love the great deal they use to get you in. “$1 first month rent and save up to 30% after that!” Well it was a dollar, plus a bunch of other fees plus I had to buy their lock for like $20 bucks and now they raised to rent by $30! So don’t save 30%!! Pay $30 more!! Get your vocabulary straight! Moving OUT this week!

Originally got a storage after moving from Charlotte to Winston. Picked Stough Rd Public Storage because it was in-between. Originally a ten by ten unit with insurance was like 125.00 a month. One month later after I moved my things in they went up on the price of the unit to 175.00. Horrible I know! Now that they have me moved in they go up because they know you don't wannaove again. So I keep paying for the unit. 6 to 8 months later I get a email that they are going up again to 225.00 a month. If I've ever seen a scam this is it. They have Lost me and my family as a customer. I will never use Public storage ever again. All o gather is a money hungry corporation that takes advantage of there customers. Good luck public storage. I hope you end up with what you deserve. Just like bed bath and beyond!

The staff is very helpful and so friendly. First time seeing the new climate controlled building. Very nice and clean. Highly recommend.

Amazing customer Service

Chris and Nikki were great helping with mobile app

Great and fast experience, great help in the office.

Thank you Danielle for all that you do

Great service wonderful staff and always helpful

They get 5 stars for the location and courtesy but the 1 star is for the price, which is probably more the fault of corporate. I started renting a 10 X 15 unit in April 2020 at $65 a month. 6 months later it went to $75 a month. That lasted 8 months before shooting up to $144 a month. I was good for 12 months before it went up to $183 and now I received notification in January that the rent was going up to $217 so I moved everything out and back into my garage. Fortunately I have some room in my backyard where soon, I be purchasing a 10 X 16 storage shed paying around $95 a month and have it paid off in 4 years. So beware of their constant rate increases.

Convenient location. Chris is great. Extremely knowledgeable. Very clean units. Great prices on ac units.

Thank you Lamolia for great service. I was in got my storage and out quickly and everything was explained in detail!!! Thank you!!!

Billy did an excellent job with renting my unit Chris and Lamolia were a big help also

Lamolia did a really great job with my services!

If you’re in the Concord area this is definitely where you want to store your stuff if needed. The staff is incredibly friendly, the facility is very nice, and it’s well-maintained and clean. Limaoh is super nice and very friendly.

Billy was get for his first time. Customer service is was from all staff.

Lamolia is awesome. She is very friendly. She helped us get the proper storage unit we needed and answered all of our questions. She is funny and has a great personality. Highly recommend coming to see her at public storage.

Chris is awesome. Lanolin and Billy were very helpful as well

I do want to say I really like the climate controlled units I have, and the process of getting the units was pretty fast and easy. But as for the customer service, it is definitely lacking. Everytime I go in the office when I need something (if I forgot my pass code, need a new key, etc), I feel like I'm bothering them. They always have kind of an attitude. The very 1st guy who helped me get a unit was super nice, I would love to give him 5 stars if I could. But all the ones after him have been a little abrupt. I also had some issues with paying this month because I lost my bank card/had to get it replaced. So I went to use my Husband's card to pay, ans it very clearly took the money from our bank account with no reversal shown, but said it denied payment on their website. I called publice storage to get help, and the lady sounded bothered again, as if I was trying to get my money back and/or not pay. I definitely want to okay and keep my units!! I just can't afford to be charged twice!! Waiting to see if my bank is reversing the transaction, then I'll try to pay again. Also, I don't know how this could be fixed, but at least half of the time I come to load/unload stuff from my unit, the doorway is completely blocked by movers, and they're using up every single one of the orange carts. So I end up having to carry whatever I can and make 5/6 trips. I know the office doesn't have control over this, it's just a big inconvenience.

Awesome customer service and units are always clean would definitely recommend

Chris is amazing! She is the manager and will make sure you get the things you need. Do your very best to stay away from the worst cleaning person ever -(Maria) she is rude, unprofessional, disrespectful! I am guessing she doesn't feel good about herself. Interactions with her were limited, however, horrendous to treat customers the way she does. On a good note, this is a great facility! Lamolia and Matt are also just soooo helpful! This place definitely deserves 5 stars! I would definitely use this facility again.

Chris and Lamolia or the best

Place was clean and customer service was amazing! Maria was so friendly and helpful

Lamolia Thomas was absolutely amazing! I had a reservation made for 1/8/2022 at the discount rate, when I showed up to get my unit I didn’t know you had to pay for the lock, I didn’t have enough so I asked the first person Maria to hold my reservation until Thursday and I would be back Maria told me no problem I have a note on your account. Showed up this morning and my reservation from 1/8/2022 along with the discount was canceled Maria told me that it was my fault for not having the money. Lamolia Thomas got on the phone with a supervisor and was able to honor my first reservation at the discount rate. She was so kind and friendly and I appreciate her taking the time to making it right!! Thank you so much Lamolia you were a life saver..you just have no idea how much you taking the time with a manger and fixing it saved me the money I needed for diapers and formula until next weeks pay check! 💕💕 never think for one moment what you do doesn’t matter because it does! 💕

Lamolia was so wonderful!! Made us want to get the unit

Very clean very friendly and helpful

Lamolia did a great job helping me get setup with my unit and I came back to get help with downloading my app

Lamolia did great assisting with renting me 10x25 w/ lock thanks lamolia

Lamolia did a great job with renting my unit

Lamolia did a great job assisting me with 2 units

Clean and cool

Very nice and friendly staff. Chris was great

Very satisfied with service

Chris made renting easy and quick thank you

Great customer service. Chris was great

Best customer service see cris

Nice clean facility.

Maria did awesome job.

Emmanuel Great. Customer. Care. Awesome guy

Emmanuel great customer service That is way i love this place

No one is ever in the office. And after 3 months they raised my rent by $70

Nice staff. When you call and leave a message they get back to you right away. The facility is always clean!

Chris and ashley are great.

Currently having communication issues with onsite managers and preventing me from getting new keys to unit that has my daughters college stuff. Started working on the new lock and keys a week ago. She moved in yesterday with very little.

Great easy customer service

I’m finally free from this storage. There’s a list of issues. 1. My rent was raised 4x in the past year. I went from paying $30 to $90 for a CLOSET storage. 2. Management is trash, they never answer the phone and lacks customer service training. Also , they “convince” you to write false reviews. 3. As much as this property makes by raising the rent constantly, you would think that they would take care of the property but NO, There’s dead roaches and other bugs on the first floor, the elevators are absolutely filthy and the key pad is sticky. 4. This storage has been an absolute pain. Also if you see any reviews saying “5 stars” it’s because Amanda is asking people to leave positive reviews which is definitely an integrity issue. 5. Also, the cost of everything at this storage is sky high, $15 for insurance, $22 for a lock, $15+ fees if you’re late. 6. They’ll pretend to be nice when you’re looking into a storage , once they’ve secured your money , they turn into gremlins. 7. All the positive reviews you see are FAKE! They had a mildew issue simply because management does not patrol or inspect the property, the A/C had to be out for a good week before management did anything about the smell and issue regarding customers stored items. 8. If you’re late they’ll cut your lock off and charge $22 to put another lock on , also they do not issue refunds. Cylinder locks are not even $22 at lowes. So glad to be done with this terrible storage, I recommend going anywhere but here!

Prices are amazing, location is pretty far but honestly it's worth it! Everyone there is really sweet and understanding! Other than the distance, no complaints!

Chris was very helpful and knowledgeable (very detailed)

We met Amanda on the property. She was great! Very helpful!

Vacating my space tomorrow came to talk to Amanda and she was very professional to deal with. Easy to deal with.

Superb customer service!!! Big thanks to Chris who walked me through and got me signed up.

Very clean. Very good. Used the facilities for over 2 years. Chris, the manager, provided outstanding service.

Awesome place to rent if you need any where to store ur stuff come see Mrs. Chris she will very glad to help you. She is the best.

Great location. Clean facility. Chris is awesome to work with. Highly recommend

Chris is very sweet and very helpful!

Chris was very helpful.Took time to set up mobile application to open gate

Chris is ten star service. Highly recommend. She deserves a raise. Very well kept facility.

Is there any notice required before vacating a storage space?

I do floors

Excellent customer service from Amanda. Very smooth, organized process. Will def recommend using them.

Spoke with Chris about renting a unit so I can cancel my other one, and the service was super quick and easy, and she was very sweet as well as the new employees! They also looked like they knew what to do which is good work ethic. Not to mention that the units are good in pricing compared to some. HIGHLY recommend coming to Public Storage if you need a unit.

Amazing service. Worked with Amanda, ashley, and chris, all amazing people. Felt very safe leaving my stuff here

Scarlett and Chris did a great job with my enrollment at public storage. Thank you.

Great service with a big smile!

Lily was extremely helpful. She guided through the sign-up process, showed me the storage unit, and answered my questions. I strongly recommend renting from Public Storage. I feel safe coming into my storage unit. The inside units are cool and comfortable. Dollies are provided.

Great service

Amanda was very professional went beyond her time. She called me back 3 different times to see if everything was good. When I could not get my email for the e rental she told me to call another number, which I did, the lady at the number I called did not know who job, but Amanda sure did, you need more professional people like her. She makes sure her customers are taken care of. Thank you so much Amanda, when I get to North Carolina I will make sure I thank you in person.

Chris and scarlette are wonderful

Chris is outstanding. Recommended to every one.

Lily was a delightful and extremely helpful person to work with. She was able to cheerfully help everyone she encountered, thoroughly knew everything about each process she walked me and others through. Site is very clean, easy to drive even my giant U-Haul through, and easy to access. Codes are secure but easy to use. Site is great, Lily made it easy. Thanks!

Great service!

Great service. Chris was very helpful. Helped download Mobil app to access property

I've been renting my storage unit here for over a little over a year and I decided that it was time for me to upgrade the size of my unit. Andre was very helpful for choosing the right one for us and even showing us the space, we were thinking about getting. He made the process very simple and straight forward and answered all my questions that I asked. Very pleased with this place and their customer service!

Landon made my experience here quick and simple

I came in about a week ago promised the review for the excellent service that I received but forgot to do it so here I am. Chris was just simply amazing, very warm and welcoming. I wasn't sure on what size I needed but she helped me zero down to exactly the size that would fit my needs. I didn't feel like she was overselling me at all and she sure didn't treat me like a sale, she treated me like a customer should be treated. I've been to many storages in the last month and couldn't seem to make my mind up until I came here. I will be stopping by in the next few days to sign my lease. Thank you Chris for your kind hospitality I will recommend this to everyone I know who needs storage!

I called and spoke with Chris this morning about a unit possibly renting a 10x10. My husband and I are wanting to clean out the clutter. She gave me options for both climate controlled and drive up. She was very knowledgeable and very friendly. Just speaking with her over the phone I could tell how invested in this job she is and how much she cares about her customers. I'm going to talk it over with my husband and if we end up renting it's definitely going to be here, very positive experience thank you so much Chris!

chris is excellent. Very nice. Clean facilities. Highly recommended.

Decent storage facility. Been using the indoor climate control building for 2.5 years. Only complaint is rent has been raised 3 times already with each increase around 25%. To date my rent has gone up an excessive 95% in total from my original move in date of 2.5 years ago. Plan accordingly.

The lights have been out in the hall our unit is on for at least 6 months. I have complained to the office only to be told they have no control over it. All they can do is put in request. I have to bring my own lights to see in my storage unit that I pay 116 per month for. Stopped by the office again Sunday and was told the property manager would reach out but I have yet to hear from anyone The two sets of lights near my unit are all out. It’s pretty ridiculous it has been this way for so long. We stuck with the unit through the mildew issues and you can’t even get us working lights.

Chris and the other girls there always have an smile and willing to help the customer on their storage needs.highly recommend

Does anyone know what the gate hours are?

I’m very pleased with the security of this location. It was easy and painless. Mr. Dishaun Wright was very professional. I would definitely recommend

Great customer service! David & Chris were super helpful and nice! :)

Dave is great. 👍🏽

Very clean and safe. I've had my belongings here for 3+ years and everything is still in good condition. I have an indoor unit. I like that they didn't go up much on the rent since I've been here. This has been very helpful. Thank you Public Storage Stough Road.

Chris and Shelley were very helpful with all of my needs the other day got everything that I needed. Glad they were there to help!

Came into the Stough rd office the office and the property were very clean and the workers Shelley and chris were both friendly and were able to assist me with all my needs.

Great staff at public storage on Stough rd Shelley and Chris were able to answer all my questions and help me get all the items I needed for my move. Thanks for all the help!

Chris and Shelley really do know all about storing and made sure that I had all the things I needed and even things I had not thought of .

Best place to go for your storage needs both Shelley and Chris were friendly and very knowledgeable.

Great customer service from Chris and Shelley ☺️

It's a normal storage place. Not bad. Didn't talk to anyone.

Great young man Dishun.

The guy name Dishaun is a awesome guy i came in today feeling sad but he made my day and night Its rare to meet somebody so genuine and nice like him he deserves the BEST!!! THANKS DISHAUN HOPE TO SEE YOU SOON

great service! Tiease was very understanding and helpful when it came to finding my family and I a storage unit, we will definitely be back!

Great people quick service

Had a bad experience at this location and management would not contact me to resolve the matter. Will not use Public Storage ever again if they can't take 5 minutes to call their customer to resolve a minor issue with a simple resolution. Very disappointed. There are much better storage facilities that offer better customer service.

Shelley Is such a wonderful example of Southern Charm and hospitality! Nice hire Public Storage

Donavon was so helpful to me and my family when looking for a unit. Customer was exceptional! Thank you Donovan!

Donavon i think was his name? But he was really helpful and i had a great experience! Would recommend!

Donavon was great and very helpful assisting my needs!

I had a friend that needed a storage unit in Concord. I told them about this place and I am glad I did. They are very courteous and attentive. The unit was very clean and well lit. Will use again.

One of the best in the county. They were great with helping me with figuring out what type of unit was best for me any my wallet . I would highly recommend

GOOD CUSTOMERS!!!

Recently helped a good friend of mine with finding and renting a storage unit for some family heirlooms of hers. She choose Public Storage due to the availability of climate control units and pricing. What a refreshing experience! The customer service provided to us by Chris and Liz was exceptional. Such knowledgeable, pleasant and friendly ladies. They took the time to help her download the app which was appreciated very much. Was a really nice facility and customer service was top notch- not only did they know their work but could tell they loved what they did and enjoyed working for their customers. Will definitely recommend this facility to friends and family. Keep up the great work ladies!

I had the pleasure of visiting your site today hoping to find some wardrobe boxes. The ladies in the office we're kind, professional and extremely helpful. Chris was so kind to carry the boxes out to my vehicle. These ladies are an excellent example of what customer service should be. You just don't see it anymore. Thank you ladies for your help and keep up the good work.

Affordable and dry.

Great location. Convenient to concord, harrisburg, charlotte. High recommend. Chris was awesome.

I have placed my stuff in this storage facility for more than 8 months and i have recently checked on them and they are in good condition.

Went up on my rent when I was told they wouldnt. Call to inquire and never heard back from them.

clean and nice, little hard to use elevator

Quick service!!!! Chris was great ;))

Great service always. Chris is very helpful. Made sure we knew to download new mobile app to open gate

What a great storage facility and Chris is awesome.. Check them out for your storage needs..

Great service! Fast and easy!

Highly recommend the location.very clean and Chris the manager is awesome.

New to the location. Pricing online differs than on location. Secured facility where in you have to enter standard code for entry and exit. A little inconvenient if you are storing in building on premise as double door requires code to enter and elevator each time you access. Last evening while moving the hulk of items into my 3storage units we were locked out. While the sign does say 9pm - I was under the impression if you are already on property you would not be able to be new coming onto the location. Boy was I WRONG...the elevator would not allow my movers back up on elevator and as a result the items being prepared for the trip up had to be loaded back into rented truck. In the end result it cost be extra money to make trip back to property another day, monies to pay movers again. Very disappointing. I will be moving out of all of my storages to a facility that allows activity beyond 9pm soon as possible.... You would think with how expensive the units are you'd have more flexibility. Very disappointed and inconvenient.

ABSOLUTE WORST CUSTOMER SERVICE! Chris and the other front desk were unwilling to answer ANY AND ALL questions, couldn’t even direct us to our unit. The entire building has one entrance and only two elevators. You have to purchase a lock when setting up your rental online and are informed you can receive a refund if you bring your own lock at sign in, that was not the case they refused to allow me to use the same lock they are currently using. Upon receiving an email stating our unit was not securely locked we rushed to the store unit only to find it was after hours. We called the after hours line and the refused to let us in yet we could clearly see people inside the gate loading/unloading and than she hung up on us.

Shativia was a big help today and help me find the products I needed to move easily.

I went to get a storage unit and was greeted by two very nice ladies. Shatavia Winston and Chris the manager. These two ladies went above and beyond to make sure I was satisfied with my unit. I couldn't ask for better customer service from these two lovely employees!!!

Awesome place to store your supplies clean and great worker.

Did great good when I had to charge out unir

Zion helped me out today. He was extremely helpful, had answers to all of my questions, showed me around the facility and made for an easy leasing experience. Would give him a 6 star review if I could!

Very nice people, good service.

My day has been very stressful and I thank Chris and Keilada for making the process smooth as possible

Chris and Keilada was very helpful today

I will definitely be coming back to this location Chris was great! Professional and friendly service!

Nice clean location. Chris has great customer service. I've been here awhile and have always been well taken care of by the staff.

This Public Storage is definitely true to friendly and professional service. I was helped by a sweet and professional young lady by the name of Keilada. She was very knowledgeable about the products and services offered there. She went above and beyond to assist me, and because of HER I will always choose and refer Public Storage!!

Service was awesome and the people are very friendly!

Had great experience with Brenda and everyone working on my unit this morning, thank you my unit is clean and has more room! "A" team in Concord

What can i say about Brenda and the ground crew handling the situation at Public Storage in concord, they are simply amazing! Personable, professional and funny! They definitely took great care of me, thank you for all youre doing during this tough time.

Brenda and the crew was excellent and so professional. I appreciate all their assistance and I recommend Public Storage. They are the Best!!!

Brenda, Rich and the cleaning crew were very professional, polite and gentle while handling my antique items in my storage unit. I was very concerned when an incident first occurred in the climate control building and from day one Public Storage has been very communicative and transparent about the steps they were taking. Thank you for making me feel as if I matter, in today’s world it’s easy to forget how a simple act of kindness and consideration can make the difference. Thank you

Brenda and the cleaning crew were awesome

Brenda and the cleaning crew did a great job. Thanks for everything.

Miss Brenda and the cleaning crew were awesome, we did the tech some mold and fungus on a lot of things, but most of the things they got cleaned and put back. I was upset but they Calm me down and Ensure me that it would not come back. But how ever the stuff they got damage Has to be replaced because my son does have chronic asthma. The crew was awesome miss Brendan was wonderful she was very awesome and I was very satisfied On how they handled it. Thank you 🙏

Brenda and the cleaning crew have been amazing. There was a situation that happened that caused some uneasiness for me and my family. They took care of EVERYTHING. We no longer have any worries. I would never rent from any other storage facility!!!

Brenda and the cleaning crew were absolutely amazing. Not only did I not have to lift a piece but they made sure everything was placed back exactly the way I wanted it. I highly recommend using this facility!

So many hidden fees. Expect to pay a one-time maintenance fee. A fee for their mandatory lock and key. You can use your own but they will force you to buy theirs. And a single option insurance plan that's paid monthly on top of your rental fees. I'm sure it's in the fine print somewhere but I had no idea all those fees were coming. Place is clean, staff is friendly. Two parking spots, literally. So if your new, try to go when they aren't busy. also expect people to block the gate code box going in because there is no parking for them. Other renters can be a nuisance. Like parking in front of the exit gate code box and just leaving their vehicle there unattended. There are bathrooms in the lobby of the inside storage building but there is no toilet paper so take your own. also if there are three or more cars in the parking lot when you get there expect to not have any of the carts to use to move your things back and forth. Elevator is extremely finicky whether you're by yourself and have tons of stuff or not if you don't get the call button hit and get inside and hit a floor button quickly a time limit will go off for your code and you will have to exit the elevator re-enter your code jump back in as fast as you can and hit the floor button. It's a fun game to play but honestly the timer needs to be extended a little bit more.

Brenda & Janile are 2 of the most amazing ladies. They are extremely knowledgeable, pleasant and helpful. Every time I come I can see them waving through the glass. This is an absolutely great place to have a unit , it’s always clean and well monitored.

The keypad to exit the yard is placed terribly, especially if you're in a long wheelbase truck or pulling a trailer, you have to park perpendicular to the gate to use the pad, and it's very hard to get your truck and or trailer out

So much for “climate controlled units”. Mold and mildew on the whole first floor. Our stuff is ruined.

Chris the new employee did an amazing awesome job on getting me the right unit at the right price way to go ladies. Awesome job

Great location. Very clean. Friendly and knowledge staff.

Quick and easy rental process. IF YOU'RE IN A HURRY OR HAVE A LOT TO MOVE try somewhere with better accessibility and less prone to congestion kinks. 3 story climate control building has 2 elevators via only 1 entrance with VERY LIMITED PARKING. The moving carts are in short supply as well. ELEVATORS are slow, finicky, and refused to work 1/2 the time. It did seem to be well maintained and clean. AC was very strong. Staff was great. Security seemed to be decent. Loved the location. BATHROOMS WERE CLOSED...

Chris was fantastic and made the process fast and easy. Amber had her first day and was very helpful. Great energy!

Chris Barlow was absolutely amazing! The place is spotless!! I would recommend to anyone!!!

They are great and friendly people. They are honest. I left mine samsung Gear Watch and the manager called. She told me I left my watch. It's hard to find honest people like that in this world.

Highly recommend. Clean. Great service. Great price..

Great experience and every helpful. Cheri(i think) has only been there 3 weeks and was extremely helpful. Highly recommend.

Great location for storage Chris is great

Amazing customer service and a super smooth process to get the storage unit! I highly recommend using this storage unit. Chris was amazing and very accomadating!

Great location and service

Just signed up for Public Storage Chris was very helpful I had a very good job experience

Very great hospitality n service n Chris was very helpful towards me n showed me the ins n outs n I would recommend this public storage for anyone that needs to store anything they where great

Chris Barlow was the BOMB Fantastic service and great prices. We looked a several different storage places but decided on this place only because of Chris. She was informative and professional. Highly recommend herbs this location.

False advertising; I reserved an $11/month unit online. Nowhere was "insurance" mentioned and thewthe required I make an in person appointment to complete rental. Upon arriving, I was informed of mandatory $15/month insurance on top of rental fee. If I was going to pay $26/month I would have gone elsewhere. You can tell this "insurance" is a complete scam because they only offer/require one policy. It's $5,000 coverage...so whether you're storing the Hope Diamond or Grandma's hope chest you're insured for and paying the same. That's just not how legitimate insurance works. It would be like saying you have the same policy and premium on a 2020 Porsche and a 1986 Buick. Hopefully Geico offers something that meets this BS requirement. Honestly even if they charge more I'd rather pay them just so Public Storage isn't directly ripping me off. 0/10 would not recommend as they are not up front or honest. Also the storage building has an extremely foul smell.

Great customer service!!!!!

Been here for years. Great service. Clean facility.

Good experience!!! Cherie and Chris was great

Stopped in to secure a storage unit and qorked with Chris. Totally fantastic experience as she took me through the steps needed in the rental process. Great service, able to answer all of my questions and provided a convenient location for my needs. Chris was just awesome to work with.

Everyone was pleasant, nice and customer service oriented.

Zion was great, very friendly and helpful!

Christine and Chris gave me some of the best customer service when i walked into Public Storage. They were polite and helpful. I will recommend them to help me any day.

Zion was extremely helpful and knowledgeable. He made the process quick and easy.

This is a very clean and reasonably priced storage facility. I purchased a large unit to store party event items. I was offered the monthly special and given a tour by a sweetheart of a manager. After 3 weeks of filling the first unit, I decided to purchase a second unit of equal size for my holiday decorations. The manager offered me the same savings as the first time when she didn't have to.

had a good experience was fast service

This is my 3rd time renting with public storage and by far the absolute worst experience. 2 visits here and the customer service was horrible both times. Public storage just lost a customer indefinitely.

It was wonderful. Cherese was excellent

Cherese was very helpful and opened my account quickly!!

Awesome service best around

Frank is awesome! Very well maintained and very clean storage unit. Great service, great area, highly recommended.

Great service!

Chris and Frank provided great knowledge and services

Chris was really helpful and make u feel at home when taking u to see the space and frank was just as helpful really help me understand all info i needed to and great with my son on being nice

This facility is very clean and modern. Frank was very welcoming and efficient. He showed us our unit and explained the whole process. We were in and out in less than 30 minutes from start to finish.

Excellent service!!!!

I was really pleased with the cleanliness and layout of the facility on Stough road. The staff was extremely helpful as well and answered all of my questions. Overall I am happy with the security and ease of access at this location.

Very friendly, great service. Facility is very clean.

Great facility. Easy to rent a unit. Friendly staff.

Awesome customer service. Very helpful and friendly and educated us on what we needed!

Thank You for all of the help, and being patient with us.

Frank, Chris and Zion are the most awesome ppl, 100% satisfied

The staff was very polite knowledgeable and very attentive to all customers that came in while we were being serviced as well the grounds are well-kept and all customers seem to be very pleased with the service and location of public storage

Zion. Chris Judy did an outstanding job in showing me the unit that best fits my needs

Frank was great to work with. Clean. Clear. Efficient check in process.

Good place

Wonderful service at public storage!

Great staff!! Zion and frank were great to work with!!

Nice new place, clean. ofcourse, I'm disabled and they get me one on the second floor way in the back. The man and woman behind the counter were dripping with niceness is all I say. But good clean unit at a good price so the rest doesn't really matter to me at this point, I'm too tired, lol. Good place to store your stuff definitely.

The staff Christine and new hire Zion were amazing! It was fast, no pressure, and easy!

Excellent trio frank chris Zion. Fast and very friendly and accommodating

This location is wonderful!! Everyone is pleasant, well mannered and always extremely helpful!! 😀😀

Very convenient location. Chris makes the registration simple and the move in easy.

Extremely friendly and fast.

Frank provided outstanding customer service. Chris was superb and explained operational awareness of the storage operation Commend both of them on great service. Keep up the great work Don Reid

Frank and Chris were very helpful. The storage facility is very clean, and that is most important to me when storing my furnishings. The triple security with gates and locking doors makes me feel my personal items will be safe. The price is very reasonable, and actually was better than the competition. I called and researched a lot before deciding on this location.

Great service with a smile!

Judy and Alex gave Excellent customer service and made this process simple!!!

To high, always taking price up,

Very helpful and nice facilities Property manager Chris was very knolegable and helpful 5 stars

Erin was friendly and all my question very good customer service skills. Would recommend reasonable rates and excellent location.

As soon as we walked in Frank was there with a big smile and ready to assist us. He showed us a couple different units to see what would best for our needs and then gave us information about different products to help keep our stuff nice and secure in the unit. I would definitely recommend PS Stough Rd.

Very friendly, helpful service. Nice, clean storage units.

amazing customer service and value. I was expecting to pay much more than I did

Erin ,Alex,Chris, and Frank were all awesome!

Chris and Frank provided great service! Would certainly recommend!

Price jumps unexpectly, ready to cut lock off after one missed payment.

Friendly staff, very knowledgeable

Great service! Judy was great and helped with all of our needs !!!

Great location. Nice clean facility, and I received great customer service from Judy Huson. Will recommend to friends and family!

Simple and Easy. Walked in and was greeted by Erin with a welcome and a smile. She was wonderful, professional and walked me through the entire process with ease. I'm very happy that I decided to use this location for my storage needs. Will highly recommend Public Storage on Stough Road & Hwy 49.

Taska and Chris were great!!!! 👌🏻👍🏻

price is good

Helpful staff good experience.

Cool, and quick, thank Chris. Great job

Workers are very nice and helpful

Had a wonderful experience yesterday, 11/10/19. Judy, at Public Storage Stough Rd, was so professional, knowledgeable and patient. She has a very pleasant demeanor. I was running behind schedule. Judy stayed 15 minutes past the regular 5p closing time to make sure that I was able to get my unit, as this was the last one in that size. I am so appreciative of her going above and beyond.

Ms Judy is the best. I truly appreciate her help in resolving a billing issue. The facility is definitely clean and well lite. Thanks Ms Judy

Judy was a pleasure to work with...she made the process so easy and was very helpful during the move in. Glad I chose this location

My family and I had a wonderful experience with Judy. It was a quick & easy process with getting a storage unit. I will gladly use this storage unit and I will also refer friends and family!!

Judy was very thorough and friendly. Very clean and organized facility. Glad we chose Public Storage!

Judy explained process in detail and was very helpful.

Chris, was amazing. She made the my transition as easy as possible and told me of all the deals available as well!! Tbh an airhead like me haters moving but this alleviated some of that moving stress. Thank you Chris 🤩

wanted to take a brief moment to let everyone know how helpful and friendly the staff is at the public storage here off of stough road. I was able to find my unit very quickly they were very accurate and I was out within 10 to 15 minutes I would highly recommend this location and the staff to anyone thanks so much!!!!!! Katie and Chris was awesomeness all day twice on Sundays!!

Chris and Katie were a big help to me. Thank you so much! Best customer service!

Judy was awesome!

Chris and Christine were fantastic. They walked me through multiple options and made sure I had what I needed.

Great people Chris, Christine and Renee were a peach to deal with.

Chris and Christine are the best ever! Would recommend anyone to come check them out ...

The lady here are great best people to handle you storage needs

Christine and Chris provided fast service and were extremely helpful in getting a family friend set up.

Had a great experience with Chris and Chris 5 star service

Great location. Property very clean. Chris was very helpful and informative. Highly recommend this location when you need storage. Climate controlled facility is gorgeous.

This facility is great, their customer service is excellent! A very nice lady by the name of Chris was the icing in the cake, taking the time to explain everything, I recommend her and this facility to anyone!!!

Chris and Chris were are awesome and got me in exactly what I needed Thanks!

If you’re looking for storage, this is the place to go! Amazing and helpful staff, clean nice facility! Customer service is amazing!!!

Sharon helped us out with opening two units to store all our belongings when the house we intended to purchase didn't work out. She was quick- knowing we were in a rush- and thorough, and made sure we got two units next to each other even though we'd originally only reserved one. Very happy with both the customer service and security/ease of access at this location.

Got us set up fast and easy, great monthly rate and very knowledgeable staff! Highly recommend!

Great service from Heaven!

OMG !!! I was impressed with the way the manager of this place attended me, Mrs. Chris, she was very kind, professional and attentive to me, she showed me different units, answered all my questions kindly with a good attitude and that surprised me, because I I have not had that luck in other places for the simple fact that I am Latina, but I can say that I had a good deal here and the place is very good, clean and with very good prices !!! I recommend it!!!! Thank you Mrs. Chris for your attention !!!

Chris was great to work with. Thank you so much.

Chris at front desk gave excellent customer service and was very knowledgeable about property. Would definitely recommend

Awesome amazing service!!

Renee did an amazing job and the propertyis very clean!!

Manager was very helpful in showing units and setting up account.

Renee and Chris DOD a wonderful job showing me their facility as well as explaining the process and walking me through everything

Good Price , Great service. Very nice newly constructed indoor climate controlled addition to the facility. 👍🏻

Very good service and very reasonable prices, but this place has a very bad roach infestation.

Super awesome experience. So after a long day of work and rushing through traffic I found relief by visiting this location. I know it's new but, boy let me tell you" great customer service, genuine feedback and and honestly earned customee. Great job to Chris, she convinced me to buy boxes for my glass. Love it.

You staff was extremely helpful and kind. Thank you.

Nice smile. Sunshiny disposition.

Great location and staff. Chris is great. Very knowledgeable

He didn't pressure me into doing something I didn't want to do thanks Brett

Are there storage unit auctions here?

Very friendly. Knew everything I needed to know about moving in. Exactly service. Will recommend to everyone.

Mr. Brett is truly a great human being as evidenced in his professionalism, positive spirit, and awesome courteous demeanor. He is attentive to customer needs and he goes out of his way to ensure you have a great experience. Definitely recommend Brett to others.

Great service christ is wonderful and very informative

Billy Ray was a great help to me today

Brett was great to work with and storage unit was nice and clean

Chris ,heaven and Brett are awesome.

Chris . Heaven and Brett were extremely helpful

Very good staff, answered questions, explained prices and fees well. Reasonably priced.

Great location. Very convenient to Harrisburg, Charlotte, concord. See Chris the property manager, she's the greatest, super friendly and helpful. Can't wait til they open the climate controlled building.

I had called and the gentlemen that i talked to David was so kind and very knowledgeable with all the information that i was looking for.

Great customer service

Great service

Awesome service and very helpful with what I needed!

Chris and DeAngelo are great! Very helpful, and very easy process. Highly recommended!

Good Customer service thanks to David

Run from this place right now!!! We rented for a few months. First, when we signed up online, we wanted to go tour it before finalizing the rental. Since we didn’t complete it online, they decided to charge us 10% more and the online price was gone. Fine, we thought we could deal with that.. A few months later we get notification that our rent is going up by $8 a month... We went to go by one day to put some items into our unit and found it completely blocked off by construction vehicles and the gate fully open for anyone to come in. Apparently they are building a new indoor climate controlled building behind these storage units but they could care less about their current tenants because they increased our rent and never notified us of the building. Also, just to access our units about tears up our vehicles because the roads in front of the units are destroyed and/or gravel now...

Chris was very knowledgeable bout everything . great job Chris stay smiling

Great location. Convenient for concord, Harrisburg, midland. Chris was great to work with. Highly recommended

Move in process was fast and great. Kita was friendly and precise.

David was very knowledgeable and helped me get everything set up quickly. Thank you David!

Very convenient location. Chris and Akia are awesome.

Great location. Climate controlled units are coming. Chris is great.

Needed a space when I moved mom to assisted living. Judy helped us figure all this out.

Climate controlled units coming soon

Judy is a sweetheart and helped me take care of things!

Judy is definitely an asset to Public Storage!!! She is extremely knowledgeable, helpful and kind. Miss Judy truly wants to satisfy her customers. GREAT customer service, such as what Judy gives, is hard to come by.

Thank you for your service. It is wonderful to work with you guys.!

Hello I'm sharing my experience about Judy at your Stough Rd location she's a Wonderful person and extremely thorough in her commitment to satisfy the customer. It always a pleasure working with her.

Tina and Chris where both EXTREMELY helpful. Made this very easy and are very knowledgeable. I recommend the storage facility

Great location. Chris I was great. Great service. Highly recomend.

Great location. Chris is great to work with. Very knowledgable. Property under construction. But still recommend.

Positive atmosphere great flexible pricing. Even though under construction defiantly satisfied

Not impressed with their customer service or storage options

They are very helpful and friendly!

Came into look and view a storage space and was greeted from start and was walk through the whole process and wad very excited to rent the space thank you for all your help and the employee that helped me was Larry and he was very knowledgeable about everything and I will deffentally recommend others as well.

Good customer service

Great location. Great service. Chris is an asset to the company. Best customer service ever

A convenient place to keep my things, polite and helpful staff. Heim Donald

Friendly staff; good facility!

Brett was very friendly and helpful in getting my unit secured in a timely manner.

Love the location. Property and office are always clean. Love to stop and see Chris. She's always very pleasant and is a joy to talk to!

Great experience renting here. Great price and friendly staff.

Judy and Chris were amazing to work with. Very friendly

I had a wonderful experience this morning with Judy. I am looking for a storage facility for our office products. I really appreciate her attention to detail and taking the time to explain everything to me. Will be recommending to other business colleagues.

Thank you Judy for all your help with my moving needs. The location was very nice even during some construction.

Excellent location.

Great location. Excellent service.

See Chris the property manager. She has a keen knowledge of how everything works as far as rentals go. She's straight up and help you find exactly what you need!!!

Christine was wonderful she really answered all my storage questions. Making my moving experience both easy and care free

Public storage has been one of the worst businesses I have ever had to work with. Moved in March of 2018 and was told in April of 2018 that we had to vacate the property by May 2018 due to renovations. We were never told of the renovations before moving in and have received little to no help from the district or corporate on this matter. Terrible business practice.

I must say that Concord North Carolina public storage is awesome and the hostility that Judy has is very elegant and professional. Thank you for the awesome help and have a very blessed day and happy Memorial Day weekend.

I recently needed to acquire a storage unit. I looked around and found the best location for me and began checking rates. I called and found that Public Storage on Stough Road in Concord was the best fit for me. I went in and meet with Karen who was very helpful and knowledgeable about what I needed. The facility seemed to be well kept and secure. I would recommend this business as others before me have done.

Great service and well organized and would recommend this location!

Karen help me and she was just great... sweet lady!

Chris the manager was so cheerful, what a bright spot to me day she took care of all my needs.

They continue to raise the price of your unit no matter what size you have and don't allow 24 hour access to your stuff and God for bid your trying to clean out your unit and you're in it after 9 pm because you will be locked in all night long.

Chris is the BEST!!! Always a pleasure to talk with. Great and safe location. Clean facility. No problems ever.

Chris was awesome! She literally knows everything there is to know about packing and storing! Thanks Chris!

This is a great location. Convenient to concord, Harrisburg and charlotte. Units and property very clean. Chris is super sweet and very helpful.

Chris is absolutely amazing had a pleasant experience

Chris provided me with great help and customer service paying my bill for my unit at another location Chris's service was quick and easy would recommend to all my friends and family

Chris was absolutely wonderful so helpful and knowledgeable , a real asset to public stotage

I would recommend Public Storage to everyone. After calling and talking to other storage places MarKeisha's sold me completely. Her smile and communication was the deal breaker. Great Service!

Great location and great service. Chris is great to work with.

Great location. Very clean and neat. Chris the Manager was great. Highly recommend you see her for your storage needs.