Public Storage Self-Storage Units at 831 Meramec Station Road, Valley Park, MO

Our initial rent was $108. They charged us for insurance and a padlock. Which wasn’t a big deal. Within two months they raised my rate to over $170 per month. They offer zero customer service. The gate remote through the phone apponly worked about one in every five trips.

Andrea is always pleasant and a help! My stuff is good here! Edit: 3/25/2025 I have been in storage here for a little over three years now. I no longer live in the area, trying to save my money so I can go pick up my belongings and bring them down to my new home in Florida. I have to stay dealing with the head honcho, Andrea. This woman is awesome. There have been two times in the past 3 1/2 years that I miss my payment or I was late on my payment I sent out a reminder to pay my bill. Thank you, Miss Andrea for keeping my stuff, safe and warm and cool too will be seeing you soon!

There was no snow removal even days after we had the snow and absolutely no ice removal.No salt put down anything to help to drive around

Kim was very helpful!

Kimberly was able to answer all my questions with enthusiasm and professionalism. I would recommend this location solely based on my interaction with the staff. Great costumer service!!

I spoke with Kimberly about my storage needs. She was extremely kind, helpful and knowledgeable. Absolutely great experience. 10/10!

This is a friendly professional operation. the property manager is friendly, proactive and an asset to the company! She runs a clean tight ship!

It's ok. Just be aware, there are no employees on site to communicate with. Everything is online. They have a video chat screen there and that's it. Getting in and out is a lot easier thanks to the app and Bluetooth. There's not a good option to use your own lock. They charge you a lot of money and a deposit when you can get a brand new lock off Amazon for $10. The worst part of this storage facility is the driveway once you get inside. It's rough and not maintained and is on a horrible slant to get around one side. This is the stupidest thing I've seen considering you're moving delicate furniture/breakables into the units. However, it's close to our house and does seem secure.

Andrea ,the manager is wonderful!(From 2 years ago.) I could not do another review so I am editing this one. Prices went up again. Just like everything. I am going to have to most likely give up the unit. Shannon has helped me out . She gave me some wiggle room to figure out my next move. Thanks Shannon!

This is the second time I've rented a storage unit form them where they 'say' the quoted price should remain the same, but they do not have an option to lock in a rent price. However both times the rent price increased over 30% within the first 3-4 months of my lease. I'm lucky enough to where I have the ability to move my items out fairly easily, but if I were someone that had packed a lot of boxes and personal items in there, I'd probably feel obligated to stay in order to avoid having to move everything again and just eat the additional cost, and I believe this company knows that. I would strongly recommend shopping around for storage units. I've had another storage unit through a different company for nearly 2 years now, and the price only increased 6% after a year and a half. This company's sudden and unpredictable price increases make it difficult to properly budget this type of cost.

This is my second time using Public Storage at this location and they do not disappoint. My units were ready on the day I requested. When a unit was no longer needed, the local staff (Sammy) vacated it for me without delay. I appreciate the security and quality of this storage facility. Sammy was particularly helpful in addressing a minor gate access issue that he fixed on the spot. Whenever I need temporary storage, I will rent it here.

Thank you Sam for all your help!!

Safe and well run but they raise rates randomly within the first few months of renting with a contract.

First time at valley park public storage my first impression very clean and secure and Kiosk very helpful.

Proceed with caution. Promotional rates are subject to change at any time. If you rent a unit at the discounted price, it could change the following month. They do not lock that rate in for any period of time. I was a customer, I got a promotional rate, 2 months later it went back to full price. DO NOT rent off the promotional price, they will change your price right after you are a customer. If you call and talk to them, they will verify that the prices can change monthly, its set by corporate and there is nothing the local facility can do. Proceed with caution.

Clean area Polite staff Great overall experience....if they have any extra room

Very quick and courteous! Excellent customer service. I would definitely recommend them!!

Easy to rent and get started!

Sam was incredibly helpful getting access to my unit!

Sam was very helpful and answered my questions. Top A+ service

Thanks Sam!

Sam was awesome

Sam was beyond amazing and helped us out so much! He even called us to let us know our storage had not been properly locked and was looking out for our property. Thanks so much Sam!!!

Tried the online rate/price, wouldn't work. They guaranteed I could still have the space for online price. After moving in they denied the online price they guaranteed.

Worst customer service ever.

Thanks for all your help Sam!!

Absolutely the worst experience I've had with a business. DO NOT RENT FROM HERE THEY ARE THIEVES. I rented a unit on 10/30 using the self service Kiosk. Ne t day after moving my mother out of her home into a nursing home the code that worked the day before would mot open the gate. Called the phone number and was told I would have to wait till the next day (it was 8pm) because they couldn't find my account even though I had the account number, email and phone number it was under. So I'm stuck with a uhaul full of stuff and mo where to go. Try to call all day and keep getting the run around saying calm this number, 15x. Horrible place that stole $160 from me

Poor public service. Unable to contact anybody about changes to my account or my unit. Automated services fall short of providing any service.

Under new management with outdated ridiculous fees. Only pay with credit card. They will take 5 days to process your payment otherwise. Whats 140+ 112 for a monthly and I was told rents going up to 202 a month. I will no longer utilize Public Storage. Upoer management needs to make better revisions.

I was very pleased to work with Christine at the Meramec Valley location. She was helpful and true to her word. I will use this location again in the future!!😀

This is the best public storage I ever went to Candy was very informative. I was looking for one close and she was accommodating every kind of way I never met a property manager it was so much excitement about renting a storage. it was great thank you. She asked me what my needs are what I was going to be doing and she accommodated me five stars .

Your representative, Candy was so very friendly, helpful and she actually called me back!!! I'm 100% happy with the transaction. Thanks and please promote her.

Easy online process. Never a need to go into the office. Gate pass is easy and the untis are clean, ready to move in. Even has a new lock for the door.

Small 5X5 unit. Started at $36 per month but every 6 months they raise the rates by 25%. The latest increase was to $88...for a 5X5...crazy. i will have my stuff out by the weekend.

I recently switched to a bigger storage unit within this location and the manager was very helpful with all my needs. Would definitely recommend valley park location.

I would never use public storage an i will not recommend to other people at all they will auction off your stuff in a heartbeat when u have someone in the office that don't communicate with others staffer bout payments yeah my best friend was behind his payments at least he trys too catch up an pay for the storage unit before yall did what yall did auction off his stuff he's job wasn't paying him alot of money because he was homeless an living in motel all because he didn't want his own kid sleeping outside in the streets he was living off whatever his job paid him i understand we have too meet the deadline of the payments still yall shouldn't auction off his stuff at all

Andris did a great job for me!

Thank you to Andrea for all her help!!

Very helpful and professional. Gave us the most affordable option.

Very EXPENSIVE