Public Storage Self-Storage Units at 3192 S Brentwood Blvd, St Louis, MO

Warning: do NOT rent a unit at this location! It is not secure. Read the Yelp Reviews!! There is no one on the property. The gate has been open and broken for almost a week now and my unit has already been tampered with. When I got to my unit today, the lock was taken off. Naturally, the first thing I do is call customer service to see if anyone can come out and figure out whats wrong with the gate. I spoke to some woman named "elle" who gave me the run around. She had no idea what to tell me. (very sketchy) In fact, I had to prompt her on what to ask me!! ha. She lied to me and told me that there are "people monitoring the property via security camera." So thats when I asked her why then have they not fixed the broken gate if they are aware of it being open and broken? She could not answer me. She could not give me a reference number or confirmation number for the ticket she claims she filed. She could not do anything for me at all. But she did lie to me. There is no one monitoring this property. There is not a security protocol in place and no security. At all. The "property manager" does not answer their phone. "elle" lied to me and told me she "shut the gate" remotely, then advised me not to drive by to check to make sure its closed. (keep in mind that closing the gate remotely would mean the gate is in fact working) I drove by to see if she was telling the truth, and the gate was still open. Why would she lie about that? I am very sketched out by this company and their utter lack of security and security protocols. There is nothing stopping the public from driving right into the property and tampering with everyone's storage. Thats exactly what happened with my unit. Also, their site claims the property manager lives on the property. That is another lie. This is not a safe or secure storage company and their customer service staff lied directly and intentionally to me (which is extremely odd and makes me believe there is something worse going on) id absolutely look elsewhere! I dont trust them at all

After successfully “holding/reserving” a Public Storage space, I received a confirmation email asking me to complete the reservation. In doing so, I encountered quite a few rather unexpected issues: the system didn’t provide the necessary link/button for me to proceed so I couldn’t make the payment online; It didn’t recognize my email/login so I couldn’t login to my account; The call center staffs couldn’t help me with making the payment over the phone, etc. I was left wondering what I should do next to finalize my reservation. Tonight, 4/3/25, Alexus called me as a return to my Voice Mail. Alexus is a property manager at the Public Storage located at 3192 S Brentwood Blvd., St. Louis, MO 63119. She was patient enough to listen to all my recent episodes, and offered to help me with making the payment over the phone. She made another reservation for me, and pushed the correct links to my email box, from which I was finally able to complete my reservation by making the required payment and secured my space! I thank Alexus so much because she did something that no one else could do. By helping out an out-of-state customer like me, Alexus not only resolved a thorny issue that had kept me from completing my reservation, but also restored Public Storage’s reputation, at least in my mind. Thank you very much Alexus, you are the best!

Horrible experience. No humans, no customer service phone or email, no way to communicate with the company. Endless loop of an 800 number and the chat bot online non functional. Feels like a scam. They sent me an email notifying me that I've moved out, which is not true, but no way to verify if what is happening.

Very helpful and nice enjoy renting from.u guys

0 STARS, Do not rent from this location. Leaky roof in unit for 6 MONTHS. Spoke to three different people in the office on three separate occasions August 2024, October 2024 and finally last week January 2025 (when the office was actually open and staffed which was almost never) all three said they would take care of it and never did. Supposedly work orders were submitted but every time I went back there was water in the bucket I had under the leak. Left several voicemails with the office, never received a call back. On top of that they constantly raised my rental rates with no notice for a unit they couldn't even properly maintain. Absolutely unprofessional and incompetent management. Full stop, will never be renting from Public Storage again.

Erin was very nice and made the process to rent our unit very easy and fast. 100% recommend getting a unit here!

Loyal customer l am.Had a serious problem that was upsetting with my bill Not to mention couldn't catch nobody here.Karey to care of situation.Wasnt happy but him being professional about it.Nothing but a 5 star plus

This 5 star review is SOLELY as a thank you to Kerry [a part time manager at both this and the Wilson Ave location]. His customer service and responsive help were impecable.

This review is only because of Kerry's consistent and responsive customer service as a part time location manager both Brentwood as well as Wilson Ave Public Storrage locations.

I am moving back to MO from IL and I need to transfer my storage unit over as I cannot fit everything that I own in my temporary residence. When I went in, Dani helped me find a perfect size unit for my needs. She was very informative and knew exactly how to meet those needs!! She made my experience with transitioning amazing!!!

Everytime I visit Dani is always super friendly and nice. She has great customer service!

Dani is by far the best. Her skills are top notch and she goes above and beyond

Dani makes the moving process a breeze with her wealth of knowledge & excellent customer support!

Dani is amazing . Great customer service and such a friendly face. Will take all my storage needs here to her!

Awesome location. The young man working there, Kerry, was very kind and took care of all my needs with the utmost professionalism and speed. Thank you Kerry. 🌹🌹

Dani is absolutely amazing and so helpful. Any time I need to store something I will be letting her know! Thank you for the help :)

Jessie is a great property manager. Always very kind and helpful. Thank you Jessie!

Megan was wonderful !!!!!

Megan is the best, she's always helpful, very insightful. I would highly recommend 👌

Rates went up without rationale for why. Unit not as advertised. Frustrating process. Alexis was awesome and helped us out. 5 stars to her, which is the only reason this review isn't worse. She was kind and accommodating.

Great prices, easy clean business. Took 5-10 mins to get all the paperwork signed and sorted. Big shoutout to Alexis. She was incredibly helpful and an absolute sweetheart. She needs a promotion!

I was in St. Louis for Christmas and had the laborious task of cleaning out my storage unit. I’ve had this unit for 7 years and really haven’t opened it since. I had no idea where my key was, barely knew which unit, and Andrea guided me through this process. She made it easy. She went above and beyond, and I am so thankful she was there to help! I would certainly consider using Public Storage in the future, if I ever need storage unit.

Kami and the office staff are very helpful and work with you. Very receptive to your needs.

Kami is always very helpful!

Alexus was super helpful and helped us find the right size and right spot. Thank you!

To whom it may concern, This review is forwarded to compliment the services i have received from Public Storage I moved into my unit December 2021. Kami was very helpful in describing the size unit appropriate for my needs. Further, has been quite pleasant during my interactions with her. My unit was quite clean and I am very pleased with the security surrounding the property. I highly recommend Public storage. Sincerely, Levi Kirkland

We have 3 units here. We had a large trailer we were trying to pull in, The storage manager Karen is the only reason we got it in! She went above and beyond to help us. We have storage units at a few places for our business and are slowly moving them all here. Units are clean and access is very easy. We rented here because of the convenience , we stay because of Karen’s customer service :)

Kami was the ideal Professional greeter. Every location should have her however, I'm grateful I got the chance and opportunity to do business with her. Thank you so, so much. Be Blessed

One of the best storage company.The manager very very knowledgeable and very helpful Brentwood/WebsterGrove Area .Best place for Storage. I would/Will Higher Recommend.!!

kami the property manager, takes customer service very seriously. she went above and beyond to accommodate our needs!

Kami was excellent and very nice. I highly recommend doing business with her.

I have been using Public Storage more than 30 years and Kami is the Best! She is the most personable, capable and hardest working manager I have ever seen! I really like how she goes about her job and always puts the customer first! It's a pleasure storing my things there! I just hope she doesn't leave! Thanks so much, Larry!

Without Kami at public storage my family would be in real trouble. Her attention, help and understanding honestly made the difference in a very difficult time for us. I would go to no other storage... And it is due to Kami.

Kami is the best customer service representative I have ever worked with. She is a dear and made the rental process as painless as possible.

Kami has been very helpful with my Dad's needs @ this location! Greatly appreciate her customer service

Kami the manager was very helpful during our rental. She made sure we were taking advantage of promotions to get the best price. She also showed us around a few available units to help us decide which would work best for our items. Would rent here again without hesitation.

Kami was so friendly and helpful!!

Kami has provided excellent customer service.

Kami is awesome !!! Been very helpful and great !!

Kami was very professional and I had a wonderful experience.

Safe place. Manager Kami keeps it on the level. Helps out above and beyond.

Kami has been absolutely amazing every time I come to the property. She is an asset to your company. You don’t see customer service like this anymore.

Nice person working!

Kami I think was the name of the woman who helped us. She was so helpful and great! Had a great experience renting with public storage!

Very friendly staff and great sizes!

Great service from Kami! Convenient access!

Kami was kind and helpful. I am happy with the service. Checking in was quick and accessing my unit was easy. Would use again.

Kami helped me a lot!

Great customer service still lives, right here at Public Storage. Kami, the property manager, was in her office on her day off, but would have spent all afternoon with me if she felt it would help. Super knowledgeable and personable! Thank you Kami!

Wonderful experience at this location. Kami was super great and helpful. Would highly recommend.

I had the best experience working with Kami. She was super helpful in setting everything up, purchasing boxes, and getting to the unit. If you are looking to rent a storage unit, be sure to ask for Kami!!

Who would imagine that renting a storage unit could be … A WONDERFUL EXPERIENCE?!?! Kami at the Brentwood office in St. Louis Missouri transformed a tedious task into an uplifting experience because she cares so much and went to great lengths to make sure that I was getting the right sized container for my college kid’s needs. Since I live far away , this has to be done over the phone and I was amazed at how responsive Kami was . I haven’t seen customer service like this in so long that I thought that it was a relic from another era so good job , Public Storage!!

Recently moved some furniture to the Public Storage S. Brentwood location. This location is in St. Louis, MO. I had a great "move in" experience. The property manager, Kami, was right there to meet me as we started moving in. Kami was super pleasant and very helpful. She checked out my unit to make sure it was clean and dry. Kami also gave me some plastic coverings at no charge to help protect my furniture. When we were finished with our move, Kami was there to check to see if everything went well etc. Great Customer Service! Thank you Kami!

Kami is the best. She is very patient and very knowledgeable. She is very sincere and caring about customer satisfaction. Thank you Kami for going the distance.

Kami is by far the best property manager I’ve ever had the pleasure of dealing with. Very responsive and helpful, thank you Kami!

Kami is awesome. She if very helpful and knowledgeable. The place is great

The management is great, Kami explained the different options and hours . She was wonderful and made me feel comfortable about storing my furniture. The process was streamlined and I had a storage unit in less than a half an hour. I would recommend this facility to anyone!

I recently had the most wonderful customer service experience at the Brentwood location. Kami the property manager was very thorough, patient and professional in answering all of my questions pertaining to the facility and storage units. She provided me a first hand experience by walking me to different units explaining to me fully the sizes of units. By the time she finished I knew I was at the right place. Anyone who is looking for a first class customer service experience and the opportunity to store their goods this is the place for you. On a scale of 1-10 my experience was off the scale. I will be recommending this storage facility to my friends and family should they be looking for a place to store their things.

I love this place. Squeaky clean, easy access, supreme customer service, and friendly staff. Kami is absolutely amazing!!!! Very knowledgeable, and always able to answer my questions. She is always able to help with my ever changing storage needs!

Kano was very patient and helpful in sharing options with me and when the storage units at this location didn’t meet my needs, she directed me to another location. Wow!!! Outstanding service!!!

I would definitely recommend this storage the workers are great and Cami the general manager is awesome if you want somewhere that's convenient and not dirty you should come here they have literally helped me and worked with me when I was late on the payment and a lot of places don't do that thank you public storage for making my time there the very best

I came to the Brentwood location to get a unit. I chose this place after reading the good reviews. I went into the office and spoke with Kami, the property manager. She was very helpful and knowledgeable, unfortunately the size unit I needed was not available. Otherwise I would have gotten a unit for the great customer service.

Kammi was very helpful and very friendly

It’s best to download the PS app because the Brentwood location is self-service, but the property manager is usually on-premise Thursday through Monday. Kami was very helpful.

Thank you Kami for your exceptional service!!

Great assistance. Kami really helped us out in a tight spot. Above and beyond.

Very helpful and friendly.

I had a great experience renting at this location. The customer service is fantastic. Kami went above and beyond to make sure everything went smoothly.

Kami was great and really helped to accommodate the oversized items we had to store.

Kami was SO very helpful. I had a wonderful experience at this Brentwood location.

We had a great experience renting from public storage 3192 South Brentwood Boulevard. The manager Kami went above and beyond her job requirements to make sure that we were satisfied with their services. Her customer service is a top priority, and it shows. thank you

This place is s great place to have your belongings stored at. Its in a great area and has wonderful staff. I've been here for months now and I've never experienced as much customer support like I have from this place. The property manager is absolutely amazing and continuously works around the clock to assure all your expectations are met and that your overall satisfactions maintain nothing less than 100% . I advise anyone looking for storage rental space to consider this place hands down

Kami was EXCELLENT Best Customer service EVER!!!!!!!!!!!!!!!!

My husbands company uses these units to store parts for the jobs they are doing. Working with the on-site management has been delightful.