Public Storage Self-Storage Units at 2321 McCausland Ave, St Louis, MO

Exceptional Service and Support at Public Storage - Thanks to Heidi! Rating: ★★★★★ From the very start of our rental experience at Public Storage, we have been thoroughly impressed with the exceptional level of service and support provided. A significant part of this positive experience is thanks to Heidi, a representative who has truly gone above and beyond in her role. Heidi's professionalism and dedication are evident in every interaction. She has been incredibly responsive to all our inquiries and needs, demonstrating a remarkable commitment to customer satisfaction. Whenever we've faced any issues or had specific requests, Heidi has been there to assist with a solution-oriented approach, making the entire process smooth and stress-free. The facilities at Public Storage are well-maintained and secure, which has given us peace of mind about our stored belongings. But what makes this place stand out is the exceptional customer service, particularly Heidi's efforts to ensure we have the best experience possible. To anyone considering storage options, I highly recommend Public Storage, especially for the outstanding customer service exemplified by Heidi. It's not just about finding a place to store your items; it's about the peace of mind that comes with knowing you have a supportive and efficient team to help you along the way. In summary: If you're looking for a storage solution with top-notch facilities and even better customer service, Public Storage, with the invaluable assistance of Heidi, is the way to go. Her dedication to customer care and her ability to handle any situation with professionalism and grace are what make this place exceptional. Aaron M.

I give this place one star so people will see my rating and take heed...I highly advise anybody who cares about thier belongings to never cone to public storage on mcausland Ave. They have a filthy establishment. They are very non Profesional the district manager imrdidiatly evicted me for (( asociation))?? I helped a homeless woman. Whom they evicted and most likely will own all of her belongings if she can't cone up with the fines and her prior rent owed...I had a 10 hour notice to vacate the poroperty...they back dated the emails tjey sent me witch is the most sadky opersted dirtbag maneuver ive come across... thedistric manager is a vowRdly little man abd they justwsn your things ...dont go there its a hoax..email

Clean and well managed.

Heidi is an amazingly helpful young woman. But there are things beyond her control. There looked to be people who were living in the facility after staff had left for the day. That cannot be helped if they have access to the building with a code and no one reports it. When my daughter and I left after dropping off some things the elevators were clean building tidy. We came back with a second load right before 9 pm. There were people in the building belongings strewn all over the loading area trash etc. a child running about with a dog. No adults in sight. The building was secure at this time and we could not drop anything off. The next morning at about 8 am we came back entered the elevator and the stench of human urine etc. was disgusting if clients say nothing this behavior will persist. We called customer service and alerted Heidi who I am certain will look into the matter. All in all the building is clean Heidi and Morgan are great. Hopefully Heidi will get corporate assistance to take care of this matter and clients will make staff aware of unsafe situations. While we were entering a person was trying to sneak in when the gate rose. I hope that this will be a safe and clean place for our property.

Excellent customer service. Went above and beyound. Restored my faith in public stotage.

Heidi at public storage was awesome at helping me with my every needs and answering any questions. With all her help and the cleanness of the property I would most definitely refer public storage to all my friends and family. Thank you public storage and especially thanks to you Miss Heidi.

I was at public storage needing help and was talking to Heidi she was very helpful addressing all of questions and concerns. She was definitely a blessing working with her. Thanks for everything public storage.

I had the best time of my life talking to Heidi at public storage she very professional and quick to my every needs keep up the good work public storage and thank you very much Heidi.

Super friendly always helpful.

Why is never a customer service person in place at any location in the Stl Missouri locations??

No location in stl area is staff unless you have a apartment!

Jasmine is always kind and very helpful when I have an issue or request! She is the best!

Easy to sign up and to discontinue. My unit was clean when I showed up. Everything is easy to find too.

This was my first time utilizing a storage facility that is indoors/climate controlled. Really appreciated for this summer move. Jasmine was really helpful in making sure I got what I needed.

Jasmine was very helpful and explained the entire process throughly

Great service with a smile

Great customer service! Thank you!

Courtney was great. Talked to her a couple times on the phone. She was professional and friendly. She was even friendlier in person. Took me on a tour of the facility and talked me through the whole process. You need more people like her.

Courtney did great job go me in and out. Great attitude

Very helpful. Great service. Injured my arm and was unable to lift some of my storage objects but Jazz helped me my my stuff from one unit to the next.

Beware, they do raise the rent. Clean, well maintained, I have nothing but good things to say about the on site management. The space I paid $207 for last month is being advertised by them now for $156. I was a long time customer, also. Edit- I changed the star rating to 4, as I received a call from a manager and was offered a competitive rate on the unit I am renting.

Jasmine is a total badass

A very clean,warm and secure storage facility, Ease of access once you have rented a unit is outstanding. I rented a unit contactless and it took all of 10 minutes or less I am VERY happy so far and I don't see that changing.

Jasmine has been great at Mccausland and I also go to Barrett Station and Kami has been a huge help as well.

Jasmine was very helpful and the space is very clean.

Through the last few years we have had multiple storage units at the McCausland location in St.Louis. The management is always helpful and prompt to answering questions about storage facility accommodations and or rules, …. We appreciate the staff in the office/store, and I personally recommend this business to my friends and family, “Clean & safe place for storing your belongings.”

Everything about this place is lousy.. Attitudes flying all over the place. Need to close the one on McCausland. Attitude Stin ks

Spencer was friendly and helped us check out.

Super friendly and accommodating staff especially Jasmine she’s the best, extremely nice facility. I would definitely recommend!

I wouldn’t even give this facility a full star… this place needs to be fumigated for BED BUGS. I didn’t even think something like this could happen.. We rented a 5 by 5 indoor unit for 6 months and then when they raised our monthly payment from $36 to $54 we decided we would rather just move our stuff out and back into our house… We emptied our unit out and and it took about a month and a half until we realized we had bed bugs.. let me also note that we have not traveled anywhere and all of our furniture has been bought brand new over the course of two years so this was not something that we had previously. Do yourself a favor and do not rent from here.. it’s not worth the headache & the extremely rude staff is just the cherry on top

Never rented a storage unit before but Alexus made the process easy

Jasmine is awesome, thanks for taking your time with me.

Jasmine was great, super helpful and kind. She walked us to our storage unit and gave us all the information we needed. She made it such a quick and easy process.

New it is.. a nice inside storage a very good, safe, place to feel sure your personal items are secure.

Price increase 20% Is not reasonable. Found other storage. Saved 1200 dollars a year

Jasmine was awesome she took the time and explained the details of each unit as well as walked me to two different units, was one was on the second floor and the other on the third just to make sure that I was completely satisfied kudos to Jasmine

Thank you Jasmine for your help!

Jasmine was great! Thanks for everything!

Jasmine, was professional and extremely nice and helpful. Love Public Storage.

I would not recommend this location or this company. Their customer service is terrible both in store and through their customer service line. You're told one thing just to get you to render services through their company and once you signed the contract they no longer care. I worked with Alexus back in December when renting unit. During that time I asked her if I would be charged for a full month if I moved out of my unit at the beginning of the month. I was told that I would only be charged for the time I actually utilized the unit. Fast forward to today, I spoke with a girl by the name of Jasmine who was rude and stated that I would be charged the full month of services because that is their policy and she doesn't know why someone would tell me something different. I've rented storage unit with other companies that provide great customer service and reasonable prices. I recommend you to work with them. Ez Storage and Life Storage I highly recommend. Revised review: After a having a bad experience with this location I was able to speak with the district manager to get a clear understanding on their policies. James was very empathic about the situation and took the time to listen to my concerns. After our conversation I felt a lot better and willing to do business with this company in the future. Thank you James for providing not only great customer service and professionalism but also showing that your company is committed to great customer satisfaction.

Very positive experience and on short notice too. Alexis helped me and was polite, professional, and welcoming. She answered my questions effectively and with zero pressure. I enjoyed renting from her. The units available on property matched what was stated online (not a given at many storage places). The facility was clean, well lit, and well-kept. Renting was easy and quick - plus lots of helpful details provided by phone or email (I wanted both to not lose key info). Would recommend.

I absolutely would not consider renting here. I was at this location for two months and I got a notice my rate was increasing by 50%. This was particularly discouraging as I was told when moving in I likely would have the same rate for a year. I called at that point and spoke with a manager who couldn’t do anything, but told me if I saw another increase in the next year to call again. Of course about six months later I got another notification it was increasing 50% again. I did call and nothing could be done for me locally and they suggested I called customer service who also didn’t care to help. So in one year my price doubled. I haven’t had a chance to move my stuff, but I certainly will shortly.

Jasmine has been wonderful to work with! She is very knowledgeable and professional. She has been so helpful whenever we needed anything and makes you feel comfortable about using this facility.

Pretty good location & online price, however, no indoor parking or loading & you have to put your passcode in each & every time you use the elevator - which is a pain!

Great place! Great customer service! Jasmine is simply amazing at her job. I was in a hurry on my lunch break and had to get the storage that day. She got me in and out as quickly as possible without missing a beat. Prices are also amazing! Keep up that great work Jasmine! Thank you again so much!

what is the cost?

Place was very secure and safe. Very clean.

Jasmine was a really great help in finding the right storage unit for us. She took us personally to look at different options. The facility is cool and clean, with easy access. We really appreciated the time that Jasmine took with us to get the perfect spot! She was great!

Jasmine was very helpful and allowed me to view my space to ensure I have the correct size for my needs. She professionally walked me through all the policies and procedures. I feel safe leaving my items in this Public Storage!

Alexis was excellent. She explained everything clearly and was really pleasant and well-informed.

Jasmine was awesome! She made everything super easy. Took about 10 minutes and I was good to go!

A fantastic, modern, well-lit facility w/ drive-in parking accessible w/ a code. Krista is fantastic, personable and helpful: a model employee. However, I have a comment re: Public Storage. Originally, I signed a lease in 2019 w/ Beyond Storage, the previous owner. I spent many months negotiating a rent decrease for 2 lockers. Soon after, Public Storage bought the facility and my rent increased nearly 25%. Krista helped me obtain a rent reduction from the corporate office, but it didn't fully match the rent I previously paid.

When this facility was owned by Beyond Storage, I considered it to be the best storage location that I've rented. Now that Public Storage has taken over, I'm no longer impressed. It's not as clean, it doesn't smell nice and fresh, the cost to rent is no longer reasonable and employees are rude. For example, when Beyond Storage was the owner, the restrooms keys were readily available for customers to use. My husband noticed that this was no longer the case and rush into the office to ask for the keys. The employee told my husband to ask her nicely. He turned around and walked out. I cannot wait until we move from this facility. I gave this place two stars since our rental space is interior, secured and climate controlled.

This place is clean, safe and a a great place to do business with! Jasmine is super helpful and communicative. Recommend to anyone looking for stowage options

The Property Managers, Krista and Jasmine are wonderful! They are extremely friendly and always helpful. Krista even remembers my dog's name and says hi to her all the time! Facility is very clean and well-lit. The only thing I don't like is that the bathroom is locked. It would be nice if they'd make it a public bathroom that you can use during access hours, not only during the office hours, if the property manager is available to unlock it for you.

DRIVE INSIDE STORAGE. That should convince you but if avoiding the heat, cold, rain, snow, etc. isn’t enough then the staff will. Jasmine is amazing! She’s super helpful, kind, went above and beyond to help me when I was in dire need, and overall an awesome employee. Unfortunately because of COVID she’s the only employee I truly had real human interaction with but if she is any example of the type of people they employ you won’t be disappointed.

I can not begin to tell you how stress free Krista made the process of getting a storage unit. She is wonderful and was a master at communicating the process and rules. I had no fears or concerns. Now, I must also tell you her coworker on the 800 number, Melissa. Quick, caring and easy to work with was Melissa. She was wonderful!

Public Storage is just okay. The facility is excellent because it was built as Beyond Storage, which was great all around including their customer service and their onsite staff. When Public took over, there was an immediate price increase. I don't remember exactly how much but at least 10 percent, I think more accurately like 15 percent. One positive from a minor thing was the loud squeak on the exit overhead door had been fixed. On the irritating side, they made us sign new agreements which included a limit on the value of our contents. It's not very high, especially if you have a larger storage space. They also didn't carry over our automated payments. The first I knew of this was when I received a late notice with a late fee. I set up the automated payment again easily enough and they did waive the fee. Suffice it to say, I would not choose to move in to their facility if I had another option like Beyond used to be. But my stuff is there so I'm kind of stuck. For now.

What a great, clean facility. Krista is fantastic.

Krista was amazing and very helpful!!!

Their service at the complex was amazing

Meghan is awesome!!!! Thank you for everything!

Meghan was extremely helpful.

Great customer service from Alice Koon .. She was so friendly and answered all our questions...

These people couldn't have been any more accommodating. Just tremendous customer service, thanks again Alice!

Everyone at this location was very friendly and quite helpful. We chose this facility because of its location. We will definitely be using it again next summer. A week after we had moved in all of our belongings and left St. Louis we got a call from the office. They had been doing their random weekly checks and noticed that we had not properly locked our unit. They called me immediately. Unfortunately, we were 12 hours away. We mailed them one of our keys and they properly locked our unit for us after taking a picture of all the items inside. Three months later we clear out from the unit and everything was there. We appreciate their honesty and concern.

Clean, safe, great accessibility, and a fair price.

Alice is outstanding! Highly recommended place to store your stuff.

Very clean air conditioned facility. All the team members I’ve worked with have been great. Great location

Alice and mike were super helpful. showed me around and set me up with my unit quickly and answered all my questions. The space was clean and easy to navigate 👍🏻.

Very friendly staff, the manager was easy to reach and quick to respond. The facility was very clean and the security measures impressive.

I signed my lease today and was treated like a king by Michelle. The place was clean, secure, had mild temp and appeared like new. Price was fair and reasonable and I almost can’t wait to go back. 👏🏼👏🏼

Never heard of the place before I rented from them strictly due to location. I had previously rented from public storage and it had been a nightmare with their rising rates that had jacked my rent up 50 percent in about six or 9 months. Don’t rent from public storage. But beyond storage was easy. Had a great deal, super staff, extremely clean and I’m glad I rented from them. Will work with you and aside from COVID changing everyone’s life mid step, it was a dream. they are some of the nicest people you’ll meet. If you are in the dog town, Brentwood, Maplewood area this should the only place you check out. You’ll thank me later.

Beyond Self Storage was an amazing experience! Clean, well kept, and secure are all words that come to mind. But the one thing that out shines all this is the service. Alice and Michelle take the stress out of renting through how they treat you. A experience that will ensure I am a repeat customer in the future. Thank you!

Immaculate, well-lit, climate controlled space on inside aisle so no worries about bad weather coming or going. Outstanding manager, Michelle, on hand. I stored very valuable furniture and art work and was able to arrange shipment without having to be on hand thanks to the security system and watchful staff. Imo this is the best storage option for the St. Louis metro area -- especially useful to Clayton due to proximity and excellence of staff and facility. They take pride in their business and it shows. Store here with 100% confidence.

What an amazing customer service. Alice has been beyond nice, helpful, kind I have no words to express who awesome she is. I never ever had such an amazing experience. Also, Michelle was so kind and they want to make sure their customers are happy and their needs are met. I am still in aaaaa from exceptional service. Way to go.

Indoor loading and unloading! With carts and large elevators!

You can drive a truck thru this place. Amazing. Nice staff

Michelle adn Misha at the Beyond Self Storage off McCausland Avenue in St. Louis are the best.From the first inquiry phone call, they were professional, prompt, and helpful. The process of renting two units was fast and organized. The facility is clean and well managed. Their communication and friendliness is refreshing. They go above and beyond to help renters with their needs. For example, I forgot the keys to my lock and had a crew helping me move. Rather than spend an hour driving back home to retrieve the keys and paying my help for the delay, Michelle cut the lock off and 15 minutes later was loading in the unit. I would highly recommend this Beyond Self Storage for storage needs, I have been nothign but impressed by the exceptional staff.

Great storage!

Very friendly, clean and comfortable . Alice is very professional and helpful.

Alice was very helpful and found us a great deal

Alice was very pleasant and knowledgeable about the job and made my day easy and comfortable. Thank you Alice

Wow. My husband and I went to this storage place because of its location. The self storage world was new to us. Alice Bunker, asst store mgr, met us at the door and completely impressed us with her knowledge and her ability to answer every one of our questions. The actual facility was clean and bright. Alice took us up the elevator and showed us the rooms that were sizes we'd been considering. I didn't take us long to know that we were in the right place for storing our stuff for a few months. Thanks, Alice!

So nice and professional. Clean as can be!!! Live it there.!!!

Very clean but i dont like the whole elevator n cart thing.

When I initially signed up for storage at Beyond Storage I thought it would be a slightly less than pleasant experience because moving is never fun. Then I met Michelle. Michelle is one of the nicest, most efficient, loveliest people I have ever met. She immediately went out of her way to help me and provide me a full array of options to suit my needs. Her work was impeccable, she anticipated my needs and she made my life so much easier. Not only this, but she was so sweet and helpful with my movers and the realtors I was working with. Beyond Storage went from a place that I never wanted to visit to a place I felt at home and supported. She is the best employee I have encountered in any industry, she goes above and beyond in every situation no matter how small and y'all are so so lucky to have her. Words simply cannot do her justice! I will recommend Beyond Storage to everyone I know because of Michelle.

Beyond Self Storage is very clean and easy to access at any time. The motion activated recording cameras provide awesome security. i highley recommend this facility!

This was our first experience with Beyond Self Storage. The facility is immaculate, secure and the bays are very easy to access even on upper floors. Plenty of hand trucks available so we never had to wait even during the busy time of year end college move out. The location is very convenient to colleges. Michelle and the staff are very knowledgeable, friendly, accommodating and made the entire process a great experience, I highly recommend BSS.

Except for the time I was told to kill myself by a renter, this site is great!

We like..always clean..price raised though and another place came in maplewood cheaper

Always a pleasure dealing with Beyonds' staff. Very helpful and accommodating.

Im a new customer so A review in its entirety would be premature. The facility inside and out is immaculate. The staff is extremely friendly and helpful.

New storage facility here in Maplewood. Rent is on par with other locations maybe a touch higher. The cost is worth it for the cleanliness of the bays and ease of access. Staff is very helpful

Awesome staff very nice and helpful, the site seemed very secure and easy to navigate. Location is key for me as I will be living in Clayton, with my storage space I got one month free as well.

Wonderful facility. New. Clean. Secure. Most importantly, Michelle made our experience wonderful. She's friendly, knowledgeable, helpful, patient and accommodating. We checked out two other storage facilities and our choice was easy. Thank you Michelle for caring about people and your workplace.

Beyond Self Storage exceeded all my expectations. I had a wonderful experience storing my personal belongings at the McCausland location. Michelle, who works at the front desk, was great to work with and even helped me find low-cost, excellent movers. I would 100% use again and recommend to others.

Nice!

Best I have seen but beware of the “sign up” fee which was not fully disclosed

This team is great to work with. The facilities are new, clean and easy to access. highly recommended.

Do you sell moving supplies?

Where is Beyond Self Storage at McCausland located?

What are your gate access hours?

Wonderful

Very clean and convenient place to store valuables... Recommend all to use this place

This facility is clean and bright and has top notch security for great prices.

Rented a 3rd story unit for over a year. Very clean and new. All staff (especially Michelle!) were very friendly and accommodating. Great customer service. I appreciate the extended access hours. I wish it was 24 hour access but appreciate and understand the need for security. Drive-up indoor access extremely convenient. Especially in the winter. Highly recommend.

We've had a great experience through and through with Beyond Self Storage. From the first rep I spoke with on the phone, to the friendly man in the office who gave us a tour and signed us up, and finally to the move in process and continuous use of the unit. The facilities are clean, well kept, and the drive in is such a help on rainy days. We would (and have) recommended it to everyone.

I am "beyond" happy being able to store at Beyond Self Storage. It is convenient, new, secure, climate controlled, and immaculate. It even smells good. I drive in and park close to my locker. (I am on the ground floor.) What a relief after the warehouse I used to store my stuff in. I highly recommend BSS!

super clean and secure-feeling. good office help. only negatives: no directional signage on the interior to help you navigate the crazy maze of units/unit numbers. terribly easy to get lost. :( also the air/ventilating system has a really oppressive smell- probably an "air freshener" but highly artificial/chemical and not fresh in the least. made me want to get outside as fast as possible.

Friendly and helpful staff. Safe and secure facility. Have office hours everyday! Clean and climate controlled!

Transitions are... interesting, to say the least. Not only does the staff make it as easy as humanly possible, but the facility is immaculate as well. Maybe I could save a few dollars by putting my stuff in a more sketchy facility, but the piece of mind is well worth it at Beyond Self Storage.

Michelle went above and beyond to find me the best storage unit. She is so friendly and accommodating! This place is very clean and well-maintained! The controlled climate in the building maintains your storage items in excellent condition. It’s clearly the best storage facility in St. Louis!

Amazing customer service. Super nice facility.

I highly recommend this place. Michelle Boyd is professional, kind and is knowledgeable. I felt very informed and the facility is nice and clean.

Just moved in today, and the experience was far better than I could've imagined! The facilities are spotless and brand new. Everything is clean. It's all indoors, but super well ventilated. Not to mention, the prices were great-- especially with the "1/2 off the first 3 months deal"! But the manager on-site really made it nice. She went above and beyond to make sure our storage process was as easy as possible. She offered water as soon as we came in. She pointed out that the unit I reserved was far away from the elevators, so she found one closer to the elevator and offered to reassign me. And, when I wrongly tried backing the moving truck in, she opened their side gate so I had more room to turn the moving truck around. You could really tell she loved helping and really cared about us. Thanks Michelle! Would definitely recommend.

Brand new facility with a MICE PROBLEM. Moved multiple items into a first floor unit and mice had been in the unit, eating a hole through and expensive rug. What’s even worse is that we filed an insurance claim (insurance is included in your rental) but management told us we couldn’t close our contract (we moved out) otherwise the claim couldn’t be processed. Therefore requiring us to pay for an empty unit. Be careful if you plan to store items here.

The woman running the front desk was super nice. Its a bit pricey but the facility is great.

Very polite staff and always tries to get you a good deal!

This place is ok

great self storage, reasonable rates, with friendly staff.

I needed a space that was conducive to moving antique furniture and art in and out on a regular basis for my business. Safe, (3 key codes to enter or leave, 40 cameras, well lit), climate controlled and meticulously clean. This company has perfected the modern day storage unit business. I came in not knowing exactly what I wanted or what size would be right for my needs. Leslie and Jenn are two extremely approachable and down to earth people who took ample time to show me multiple units, explain the terms of my agreement for a unit and make sure I was comfortable with the facility. If you're in need of some extra storage, and you'd like to be at a company that actually cares about having you as a client and earning your business, look no further than here.

Well organized

Very nice place to store your thing's

Very efficient and friendly staff. They showed great patience dealing with other customers that were very difficult and loud. I hope the staff is well compensated for working in this bad part of town.

Although I just obtained a unit from this facility I'm still going to give it five (5) stars at this point. Time will tell if they maintain this rating. I was extremely impressed with the facility overall. The fact that it's brand new and that all the units are climate controlled is a real plus. The prices are VERY reasonable and actually less than places where I've rented previously for a unit that wasn't climate controlled. I also like the hours I'm able to access my unit – also much better than places I've used in the past. I was very impressed with the security of the facility, gated, requiring a code for access with lots of cameras which gives me real peace of mind knowing that my belongings are safe and secure. I especially like that you can drive into the facility to access your unit since it is covered without being exposed to the elements. This will be a particularly nice feature at times when there is inclement weather. Lastly, kudos to Jonathan Brush, the manager who assisted me with my unit. He was very professional, took the time to show me several units in an effort to help me make a decision, was very thorough and answered all of my questions. A very positive and pleasant experience.

Love the drive thru! Very clean and security is amazing!

Really great! Brand new facility--still has that "new storage unit smell". They always say in the fine print "you can't live in your storage unit"; this is the first time I've ever thought, "hmm... that's not a bad idea...". That's how nice it is! Great rates, great service. They earned every star.