Public Storage Self-Storage Units at 9722 Gravois Road, St Louis, MO

communication was excellent even while I was out of state

Place sucks save your money I ask for a refund after not even using the storage unit. They refunded, 30 of my $54. Felt the need to keep twenty four dollars stay away, find a different storage unit.There's other ones out there.

This storage facility is top notch. Tammy at the front was extremely helpful in getting us setup and answered all of questions. She went above and beyond to take care of us! The area is kept clean and I feel at ease knowing my camper is protected. If you are looking for a storage facility in the area, this is your place!

Great experience dealing with Tammy. She was prompt on calling me back, knowledgeable about the property, was able to answer all my questions, and went above and beyond when I had to make a change to my lease to accommodate my storage needs. I’d give her more than five stars if I could.

Tammy is great!

Tammy was the best EVER. She made the Storage Experience painless. Thank you Tammy! You're a wonderful asset to the Public Storage corporation. Lisa McCameron

Tammy was very amazing with assisting me with payment options that are available to me . she was also very knowledgeable about the companies policies I wish she could work at all of the other locations unfortunately it’s only one of her I highly recommend a promotion there isn’t many people like her in the world thank you Tammy if you ever get a chance to see this

The manager Tammy is great! She is very helpful and such a kind person and very easy to work with!

Always excellent customer service. Pleasure to have had a unit in such a safe space with pleasant people to speak with.

Updated Review: The district manager, James, ended up handling my situation fairly well. Tammy was exceptional from start to finish, and I really appreciated her kindness. They treated my unit with pesticides, but they only treated it about a week before I had to move my stuff out, so that was frustrating. That being said, the snowstorm messed up a lot of people and their schedules, and i understand this likely affected them getting a pest control guy out here faster. I do hope my experience will encourage them to have more frequent pest control to reduce the risk of roaches spreading on their property. I’m updating my 1 star review to 4 stars for this reason. *** I had fully intended on leaving a 5 star review for this location upon moving out, as the staff was very helpful and the process was relatively smooth. Then I stopped by my storage unit a week before move-out. Imagine my horror when I saw roaches on the glue traps I put down in the unit as a precaution (it’s an outdoor storage unit). Some of the roaches were still alive and moving on the traps, which tells me they likely aren’t treating this property for pests. There is also a gap in my storage unit’s front door seal, which is a wide open door for bugs to come in. There’s even adults and baby ones, so they’re obviously living and breeding at this site. I even saw a roach in the office at another location off Watson Rd when I originally purchased the storage unit, and I should have known then to store my items elsewhere. This is not a residential site and there is no food or water in my storage unit. There’s no reason for roaches to be there. I sincerely hope they take this review seriously and treat the property from now on so this doesn’t happen to someone else.

ThankU Tammy for All of ur help, especially in the last couple of days.. Soooo Deeply Appreciated!! U’ve been a Godsend!! I have had need for storage units for Quite some time now.. & have been thru the ringer.. Some have been absolute nightmares. It’s exhausting…!! However, Now..I feel I’ve received a gift from Above.. In the form of the new manager at my storage facility- the ‘Public Storage’ at 9722 Gravois Rd, St Louis. Her name is Tammy. She is very professional, but also, So kind & caring in her manner. She conducts business by way of seeming to Truly Care about her customers’ Best interest.. which seems a rare point of view in this day&age. And one which I, particularly, appreciate & applaud. I am disabled, so things other people don’t even think of.. I find quite difficult. She has gone Completely above&beyond.. to help me find the answers to the problems I was feeling overwhelmed by… & in doing so, has continued to retain my business. ThankU Tammy… & I pray that ur business flourishes under ur leadership!! ~ That multitude s of people are drawn to ur facility, for their storage needs. And lastly, I pray that ur company recognizes & rewards u for ur hard work, ur strong work ethics, the strength of ur character, and care & consideration of Soul. ThankU once again… & May God walk with u, wherever u may go…..

Tammy is amazing. She makes every experience here, great and makes me feel heard. I love seeing her when I go to my unit! Cant help but day Hi! Shes the best

I came into this location to speak to Tammy about potentially transferring my unit from a different location, and she was able to kindly walk me through the process so when that time comes I can do my transfer quickly and confidently. It will be great to see her going forward knowing she's in charge of the property. She was very happy when i came in and I might just make the special trip over here just a little further to pay my bill for the positive experience. Thanks Tammy!

Go see Tammy for all your storage needs! She's knowledgeable and friendly!

Thanks Dany Super clean and friendly environment and facility

Great experience. Tammy is very helpful. Always the best experience!😎no bugs or any problems at all. Great location.

Very helpful and pleasant experience with Tammy!! I will refer to friends. Thx again

Tammy was so easy to work with. I appreciated her time to show me different units and work within my budget. Thanks Tammy🌟

Public Storage is a great place.. The people there are nice, courteous, and thoughtful.

Blake is that guy. For a public storage this one is clean, safe, and nicely priced. Communication is fantastic I can always count on my questions be answered or updates on bills and pricing. Once again Blake is amazing and makes this place different.

Excellent service, Blake does a great job.

My rental experience was so easy from start to finish. I only needed the locker for a couple of months! Ijust did it all through the website. And then downloaded the app. The app is amazing! You can use it to get into the gate. This Gravois location is clean and safe. You just go to your assigned locker and it's all ready. Location was great for us as we needed something close to Affton. The people who work there are amazing! I signed up to close out on July 31st, but I forgot. I immediately called the office and they worked on a refund for the third month as I turned in my keys. So friendly! I highly recommend this location.

This place is amazing & pretty clean! Blake is such a great help, if he is never around, he is just one phone call away. he always helps me with any problems i have

Blake was super informative about everything I needed to know. Prices, storage spaces, and so much more!!!

Blake was super helpful in securing me some space to store a bunch of my belongings after moving back from college. He was super easy to work with and helped a ton throughout the whole process. Thanks for helping Blake!

Safe clean environment

My family loves this business and has for years. Very reliable and the service here is amazing. All units are kept very clean, and up to standards.

Blake was very kind and informative about storing my vehicle in their units. GOOD prices!

App gate access is cool- when it works. I love the in unit light access, wish there was an electrical outlet and more perimeter privacy around the facility

Guy at front desk Got me in and out very professional

I've used in past is good clean place. So we have rented again for mothers things.

Rude staff. DM likes to yell at disabled people. Not worth the hassle or money

I cannot say enough good things about Blake and this location. I "inherited" the locker when my Mom passed a few months ago. She had been a customer for 6 years and very happy. Blake was really above and beyond in helping me navigate the paperwork needed to take care of what needed to be done. Not only did he do that, he has been extremely friendly and nice to deal with for the past few months. In dealing with all the sad details of my Mom passing, Blake was and remained one of the bright spots of the whole ordeal. He is a very helpful, friendly guy. Also - the grounds and the facility are always in fantastic shape. There is never trash laying around. Everything is well maintained. I'm sure Blake probably has a hand in making that happen too. Thanks for everything. I've really appreciated having a guy like Blake to be the "face" for the business I had to do here.

Thank goodness for Blake. He really saved the day when my fiance and I had an issue with our account and corporate was absolutely no help. If not for Blake and his extensive knowledge of public storage "protocol" we would have been screwed.

Blake went above and beyond his duties as a employee when I couldn't get anywhere with corporate or anyone for that matter he rectified the situation when I was at my witts end and being on a fixed income It would have screwed me bad bub!!!!rhelped

Been here for years. I don't like that the prices keep going up, but the stuff is very courteous and helpful. Facilities are clean and reasonably well maintained. Blake is very helpful at the front desk.

convenient location with a great staff. Blake; i believe his name was, helped me with information about everything i needed to know and was very kind and courteous. well done

We moved our RV into this place and thought it was great. However, over time, there have been two break-ins that we know of. The first time, we were notified and asked to check out our vehicle to make certain it was ok. The second time, two people jumped over the four foot fence and stole our catalytic converter. We were not told about it until we went to the office to let the property manager know. He told us that yes, they had the video of the people jumping over the fence and sorry, there was nothing to be done. There was nothing they WOULD do. Absolutely nothing was done to improve security. In addition, we have been asking for some time that low hanging and broken branches over the drives be trimmed. We were told that that had not "been approved" and that there was another route available. However, that route has a very low place in the turn where the RV drags. All the while, we have had three increases in rent over the past year with no improvements. This month, we moved to a place that cost about $40 more each month; however, there are 8 ft fences with security cameras everywhere. In addition, there are electric hookups for each site. Plus, there is potable water, an RV wash pad, and propane available for the monthly costs. I am willing to pay more but not for a simply covering for the RV. When I told the property manager why we were moving, he said, Ok, Thanks! This is not a good place for a RV.

John is extremely helpful and great customer service!

Very friendly and helpful.

John did a great job of customer service today. He helped me a lot today.

Great place, fair rates great service!

The service was excellent and the prices was reasonable

Everytime I stop in to this place everyone is very kind, especially Blake. Fast and professional customer service. 10/10 I would recommend this place for anyone looking for storage space.

Great customer service!

The place is clean, service on the inside has been great from the employees. My only complaint is the entrance is very tight but I understand that it is difficult/impossible to change that. Otherwise, continuing my storage here.

The service at Public Storage on Gravois Road in Affton is outstanding! I spent the last few months helping a friend with organizing and cleaning her storage unit. We had an assortment of questions and needs. Blake Borders went above and beyond my expectations. I will definitely be using Public Storage in the future for my own needs.

Great customer service from Blake. He is very kind and helpful. Willing to answer all my questions.

Very good customer service! Blake was very helpful in answering all of my questions and went above and beyond to be sure that I understood everything. He’s very kind, informative, and professional. It’s hard to find workers these days that care, but he does! This man deserves a raise! Thanks Blake!!

Great service when needed. Blake was a wonderful help and is always very friendly when I stop in.

Place was fine. Interior storage space, so a little trek was involved. That building location was a little inconvenient. But, I never once was concerned about my belongings, and that's what's most important

Good man. Very helpful and understanding.

It was very quick and easy.

Great company, very clean, Blake serviced me and was really helpful

Kami is awesome!!! She went the extra mile and found me exactly what I was looking for!!! Thanks Kami for all your hard work!!!

Blake was, is awesome!👏👏👏👏👏 Friendly, respectful, helpful, informative. Everything customer could ask for. Thank you sooooo much Blake!😊😊😊

We spent the last few months helping a friend with organizing and cleaning her storage unit. We had questions and needs. Blake went above and beyond our expectations. We will be using this Public Storage in the future for our own needs.

Nice storage unit, get what you paid for. LOL don’t get yourself locked in like me, and then have to pull a ladder out of your storage unit to hop over the fence then get arrested because the cops got sent out for suspicion of burglary then they find out what had happen and arrest you anyway because of a warrant you have for avoiding communication with your probation officer for over a year. #Winning

Blake and Zach have both been great at Public Storage on Gravois. Blake was very thorough at the beginning of my rental explaining the process and what to expect with my rental. Zach has helped me with my storage needs once I moved in. The property is clean and the Public Storage app has the ability to open the gates when I arrive and when I am leaving the property. This makes the property easy to access. I would recommend this property to anyone looking for a storage unit.

Great experience. Blake was very helpful.

Blake is a nice polite young man.

The service at Public Storage on Gravois Road in Affton is outstanding. They were able to provide a covered parking space for a car tied up in an estate for 4 months at a very reasonable rate. The online application and auto pay made it super easy with me being out of town and the text with the gate code made it very convenient for access when I needed it. I highly recommend this Public Storage location.

Very freindly

We've used MANY storage services around the St. Louis area and this is by far the best we've found. It's clean & the gentleman Blake at the front office was very eager to help, friendly, and professional. Highly recommend for storage needs!

Blake was so helpful and was quick to my needs. He's wonderful.

Great company, and great service. I called to ask about a few details and Blake was very thorough and respectful during the entirety of the call, very professional.