Public Storage Self-Storage Units at 9722 Gravois Road, St Louis, MO
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 31/moSmall 5'x5'
$ 31/mo $41Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 41/moSmall 5'x10'
$ 41/mo $54Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 51/moParking 10'x20'
$ 51/mo $68Best Price Label
- Uncovered parking
10'x20'Online only price$ 57/moParking 10'x20'
$ 57/mo $76Best Price Label
- Covered parking
7'x10'Online only price$ 64/moMedium 7'x10'
$ 64/mo $85Best Price Label
- Inside unit
- 1st Floor
5'x15'Online only price$ 65/moMedium 5'x15'
$ 65/mo $86Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 80/moMedium 10'x10'
$ 80/mo $107Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 129/moLarge 10'x15'
$ 129/mo $172Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 185/moLarge 10'x30'
$ 185/mo $247Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near St Louis
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 306)
Rude staff. DM likes to yell at disabled people. Not worth the hassle or money
I cannot say enough good things about Blake and this location. I "inherited" the locker when my Mom passed a few months ago. She had been a customer for 6 years and very happy. Blake was really above and beyond in helping me navigate the paperwork needed to take care of what needed to be done. Not only did he do that, he has been extremely friendly and nice to deal with for the past few months. In dealing with all the sad details of my Mom passing, Blake was and remained one of the bright spots of the whole ordeal. He is a very helpful, friendly guy. Also - the grounds and the facility are always in fantastic shape. There is never trash laying around. Everything is well maintained. I'm sure Blake probably has a hand in making that happen too. Thanks for everything. I've really appreciated having a guy like Blake to be the "face" for the business I had to do here.
Blake went above and beyond his duties as a employee when I couldn't get anywhere with corporate or anyone for that matter he rectified the situation when I was at my witts end and being on a fixed income It would have screwed me bad bub!!!!rhelped
Thank goodness for Blake. He really saved the day when my fiance and I had an issue with our account and corporate was absolutely no help. If not for Blake and his extensive knowledge of public storage "protocol" we would have been screwed.
Been here for years. I don't like that the prices keep going up, but the stuff is very courteous and helpful. Facilities are clean and reasonably well maintained. Blake is very helpful at the front desk.
convenient location with a great staff. Blake; i believe his name was, helped me with information about everything i needed to know and was very kind and courteous. well done
We moved our RV into this place and thought it was great. However, over time, there have been two break-ins that we know of. The first time, we were notified and asked to check out our vehicle to make certain it was ok. The second time, two people jumped over the four foot fence and stole our catalytic converter. We were not told about it until we went to the office to let the property manager know. He told us that yes, they had the video of the people jumping over the fence and sorry, there was nothing to be done. There was nothing they WOULD do. Absolutely nothing was done to improve security. In addition, we have been asking for some time that low hanging and broken branches over the drives be trimmed. We were told that that had not "been approved" and that there was another route available. However, that route has a very low place in the turn where the RV drags. All the while, we have had three increases in rent over the past year with no improvements. This month, we moved to a place that cost about $40 more each month; however, there are 8 ft fences with security cameras everywhere. In addition, there are electric hookups for each site. Plus, there is potable water, an RV wash pad, and propane available for the monthly costs. I am willing to pay more but not for a simply covering for the RV. When I told the property manager why we were moving, he said, Ok, Thanks! This is not a good place for a RV.
John is extremely helpful and great customer service!
John did a great job of customer service today. He helped me a lot today.
Very friendly and helpful.
Great place, fair rates great service!
The service was excellent and the prices was reasonable
Great customer service!
Everytime I stop in to this place everyone is very kind, especially Blake. Fast and professional customer service. 10/10 I would recommend this place for anyone looking for storage space.
The place is clean, service on the inside has been great from the employees. My only complaint is the entrance is very tight but I understand that it is difficult/impossible to change that. Otherwise, continuing my storage here.
Great service when needed. Blake was a wonderful help and is always very friendly when I stop in.
Very good customer service! Blake was very helpful in answering all of my questions and went above and beyond to be sure that I understood everything. He’s very kind, informative, and professional. It’s hard to find workers these days that care, but he does! This man deserves a raise! Thanks Blake!!
Great customer service from Blake. He is very kind and helpful. Willing to answer all my questions.
The service at Public Storage on Gravois Road in Affton is outstanding! I spent the last few months helping a friend with organizing and cleaning her storage unit. We had an assortment of questions and needs. Blake Borders went above and beyond my expectations. I will definitely be using Public Storage in the future for my own needs.
Place was fine. Interior storage space, so a little trek was involved. That building location was a little inconvenient. But, I never once was concerned about my belongings, and that's what's most important
Good man. Very helpful and understanding.
It was very quick and easy.
Great company, very clean, Blake serviced me and was really helpful
Kami is awesome!!! She went the extra mile and found me exactly what I was looking for!!! Thanks Kami for all your hard work!!!
Blake was, is awesome!👏👏👏👏👏 Friendly, respectful, helpful, informative. Everything customer could ask for. Thank you sooooo much Blake!😊😊😊
We spent the last few months helping a friend with organizing and cleaning her storage unit. We had questions and needs. Blake went above and beyond our expectations. We will be using this Public Storage in the future for our own needs.
Nice storage unit, get what you paid for. LOL don’t get yourself locked in like me, and then have to pull a ladder out of your storage unit to hop over the fence then get arrested because the cops got sent out for suspicion of burglary then they find out what had happen and arrest you anyway because of a warrant you have for avoiding communication with your probation officer for over a year. #Winning
Blake and Zach have both been great at Public Storage on Gravois. Blake was very thorough at the beginning of my rental explaining the process and what to expect with my rental. Zach has helped me with my storage needs once I moved in. The property is clean and the Public Storage app has the ability to open the gates when I arrive and when I am leaving the property. This makes the property easy to access. I would recommend this property to anyone looking for a storage unit.
Great experience. Blake was very helpful.
Blake is a nice polite young man.
The service at Public Storage on Gravois Road in Affton is outstanding. They were able to provide a covered parking space for a car tied up in an estate for 4 months at a very reasonable rate. The online application and auto pay made it super easy with me being out of town and the text with the gate code made it very convenient for access when I needed it. I highly recommend this Public Storage location.
Great company, and great service. I called to ask about a few details and Blake was very thorough and respectful during the entirety of the call, very professional.
Blake was so helpful and was quick to my needs. He's wonderful.
We've used MANY storage services around the St. Louis area and this is by far the best we've found. It's clean & the gentleman Blake at the front office was very eager to help, friendly, and professional. Highly recommend for storage needs!
Blake is the best. Got us all set up quickly. Good employees like him are the reason I stay loyal to the Public Storage brand.
Great prices and has insurance so you things are completely covered if stolen.
Good personal customer service, very helpful, manager Blake Borders
I had an unpleasant issue here but had someone follow up and make the experience work out. Never had any issues with staff and seemed like good people working the office whenever I was there.
Good value clean lockers.
For starters this place is terrible to get into, the location is awful. In November half of our storage unit was stolen. When we inquired about cameras they said they have none...ZERO.. zero cameras watching your belongings. All it takes to get into your stuff is a code at the front gate. Apparently the night our stuff was stolen there was someone there from 8pm to 3am hitting multiple storage units. Then it slipped that someone else could have just hopped the fence and hit the boxes. Then to top it all off they raised our rent another 10 dollars. Excuse me but what am I paying for if people can honestly hop the fence and steal from us. I would recommend anyone thinking of using this place to find literally anywhere else. A card board box out behind your house would probably be more suitable and they won't charge you more every 6ish months.
Very hassle free experience. Blake at the front desk was very nice and helpful and answered all my questions !
The location is a bit much to get to, but I like the way the buildings are situated. My unit is very easily accessible and that makes me happy. When I went to start my storage unit I was met by a darling of a young lady! Britney checked me in and was extremely helpful and knowledgeable. Great gal, I love her energy! Thanks so much!
Place is a joke! Avoid! They took my "reservation" and when I got there 30 minutes before the moving truck they told me they already rented my unit! i had an appointment and a RESERVATION! Place is run by a young kid who could care less! They told me maybe I could get a place downtown! Thanks a lot! Two men and a Truck helped me and I am storing my stuff with them! Call Two men and a Truck if you want a company that actually cares. I will never use Public Storage EVER! Lousy company that does not care about their customers! Tried to get a manager and of course got nowhere, although I am not done. I will be taking this above their district manager until I get someone that actually cares!
Very friendly staff, grounds look clean and well cared for. Would definitely refer others to use them.
It's a great place. It's always clean and friendly. The gentleman, Blake, is always nice, tidy, VERY professional and kind. It goes a long way with service these days and he is fabulous. I will definitely be going back. As an out of towner, that says a lot about the company! HIGHLY RECOMMEND BLAKE and Public Storage for great care of your personal things. :)
The workers are exceptionally kind and very efficient.
Locking mechanism was broken on storage unit, despite informing the office multiple times and documenting with photos each time, nothing was done. One day, lo and behold, expensive and cherished family possessions were stolen in December. The purchased lock was on the unit, like always, but if the door mechanism itself is broken, no lock will keep it closed. Police report filed, claims filed, no help from management. They also have no record of the multiple reports made about locking mechanism being broken. They offered to order a new mechanism which would arrive in a week or so. We didn't wait for anything else to be stolen and fixed it after a trip to the hardware store. Extremely disappointing.
Great customer service.
Good customer service. Very friendly
Called today to ask about storing my goods the gentleman who helped me was very nice and professional. Im pretty sure it was landon. But the customer service was amazing and i cant wait on doing business with this company soon.
Had a terrible experience at this location, was told by the district manager that the issue would be taken care of in two weeks time. We are at a month now and no update.
Was great at first then rates started jumping. Rented a space for a year and it went up almost 25%. But the really disgusting part is they called me a week or so before I moved out and told me my lock was missing?!?! Side note: they had called the day before but I did not pick up because I didn't recognize the number and they didn't leave a message. Even though there was no lock on the unit! I asked them if there were other locks missing and if it was a break-in. She stumbled on her words and said yes there were other locks missing. So then I inquire about cameras and security because that's what I paid for and was informed there was none! An expensive TV was missing and I was told I would need to file a police report. Be warned before putting your valuables in public storage. You might as well leave them on the street corner. Absolutely terrible customer service!!
The man that helped me was so professional and patient. I will be coming back here in the future, and plan on sending my friends and family here as well!
Man I came here to get me some them boxes and not only did I leave with some them boxes I left with a friend. Blake the employee on duty was a gentleman and a scholar. He sure do know a thing or two about them boxes I tell ya what. You are one silly goose if you don’t get boxes from Boxman Blake at this public storage I tell ya what.
Very tricky to get to - you have to exit on the far side of the street and U-turn across a bridge over the highway. Decent folk, though. Called me in minutes when I forgot to lock up. Initially gave 4 stars for decent service but difficulty to access. Was contacted and asked for 5 stars since the difficulty was not due to employees. Tonight I went to get something out of the unit and the door jammed open. I tried to call several numbers, all of which went back to the same dead-end menu which would only let me leave a message. I finally located the chat on the website which let me talk to a live person. See the attached photo. I was bluntly told that after hours, there is no one to call, no matter what the emergency. I doubt that, but if the contact doesn't know how to reach them, the effect is the same. I had to completely empty my storage unit alone in the dark at night, hauling carloads of boxes to an alternate location. Caveat emptor. Update - they are very proactive about calling when a review isn't five stars. I have been assured the night number will be posted where you can see it from inside the compound, and there will be some attempt at training for the website personnel.
Came in today to rent a unit needed one quickly thanks to linden i was able to rent a unit and get everything packed quickly. Would recommend public storage customer service was great even when i had a bunch of questions.
Needed a storage unit rather quickly in a pinch and was able to get one the day I needed. Had a few issues but they were taken care of in a fast and friendly manner. Best storage place I've used so far
How much is a 5 X10 and a 10 x 10 cost ? Please get back to us asap. We need to be making a decision extremely soon.
How much does a 5 x 10 storage unit cost ? Please get back to us as soon as you can. If you have one on the first for that would be great.
Sarah was very helpful. She was very sweet. Answered all my questions. Definitely recommend this location. You need to keep this girl.
Is there an electric outlet in the individual units?
No A/C inside building where locker is located. Very hot, especially after making a few trips back and forth to and from the car. Two rather good size bumps that I had to get over with a dolly by the entrance of main door. No doorstops on bottom of door to hold open. Would be nice if lock was included with rental. Dan was nice enough to reach out to me concerning the issues stated in previous post. He explained that he would attend to two of the three issues I had. Thank you, you are a lot more attentive than the lady at the front desk.
Dan is very kind, but pays for his positive reviews. Sarah is horrible. A snotty nasty hoosier who lives upstairs and has a very rude and ugly personality. If she speaks to you in a degrading way, remind her that her boss has to pay people to make her look good. Other facilities know of her and talk about it all the time.
Do not use this company ever
Absolutely wonderful staff. No complaints at all!!! Nice secure facility would highly recommend!!!
Terrible management. Terrible workers. I have been here for over a year now. They have not only raised my rent 3 times and apparently going to raise it again here in a month or so but after restricting access of my very abusive ex who not only has regular access to my unit he fractured my back at this location 3 months ago and they proceeded to let him not only get a unit at this location where I lease from but they let him pay off the last over due amount to my unit and let him have access to my unit when he is not on any of my paperwork as well as changing my gate code. He has stolen so much of my things because of these negligent and untrustworthy staff. I inquired why he had access to my unit and one of the shift managers proceeded to say how I bring him here and bla bla bla. I said to begin he drops me off. Two thats my prerogative who "I" let accompany "ME". "You are to do your job and abide by rules and regulations set forth by the company. That is to Not allow access to anyone who is not on the list or leasing agreement and told not to let him multiple times. I have had to change my lock at least a dozen times because he not only sneaks over the fence at night through joining yards of neighbors that he knows well but knows how to pick locks and has a friend who does for a living. I have religiously taken pictures and have many witnesses to the depletion of my storage unit and my things continually being removed. Now that he has access whenever he wants he can go in on his own accord like he is going to his unit and taking my things. I am so beside myself. But as soon as I can get thia months bill paid, because leaving this narcissistic sociopath has been nothing pleasant or easy and still deal with his relentless motivation to make my life as hard and miserable as he can destroying anything that means anything to me and with a cynical disregard for any other human life. These things I speak of are put lightly compared to the constant state of fight or flight I was put in and lived 24/7 for a year and a half. I am to the point I will have to go into a program to be free of him constantly in the shadows. This company as enabled a psycho path in the harassment, breaking in entry, unlawful access to my unit and my things I possess in my unit being stolen right in front of their eyes. Sarah being the full time office administration sees who comes in and out all day. Suppose to do regular checks and make sure that the consumers that are renting from this company really arent safe. They also allowed a guy, whom called the office that said he was my whatever relative bro gave wjatever eg info and access he wanted
Put in an online reservation I thought I had selected a climate controlled property when I arrived I found out it was not but Dani was helpful and let me know I had a few options to choose from and helped me get damp checks to keep my items well protected in a regular storage space.
Prices keep going up. Go someplace else.
Lights have been out for a month. Dark and scary when trying to get stuff out and in . They have been told by several clients and still haven't fixed the lights . The manager Dan call and apologize for the outage .as of today November 11th 2019 the power is back on in the units and it is safe to say that we can go inside without having to worry about being mugged or shot in the dark or trying to find what we need in the dark. to the management of Public Storage unit I thank you very kindly for taking it to heart for the safety of your patrons and thank you Sarah for bringing this to their attention as well you've had a hard way to go with getting yelled at from a lot of people and we truly truly thank you for your efforts to make this right.
Very good experience with Sarah (and James). Clean facility and everything was delivered as promised!
Quick and easy, did most online before hand, the rest took under 15 minutes in person
feel safe and secure
Casey was awesome explained everything really good definitely will recomend
EXPENSIVE!!! Avoid and go to Extra Space....it's run more honestly with integrity.
Sarah was so helpful and the place was clean and well maintained
I had an emergency situation and spoke with Sarah, the manager. She was very patient with me, listened to my needs and then explained my options. I was able to come in that day and she showed me a couple different sized spaces. The property is clean and well maintained. Sarah was very friendly, polite and professional. I strongly recommend doing business with Public Storage on Gravois Road, I'm grateful I did!
Great location. Friendly staff.
This is the first time ive used this place and im pretty happy with how it went today. Sarah was very helpful and knows her stuff. Thank you!
Very thorough security measures. I appreciate that.
Efficient check in process.
I bought some boxes and Sarah was very helpful. Definitely recommend this location.
Great customer service..i would rent here again
Great customer service
Thank you for your help Sarah!!!
We had 3 items left in the unit we were going to come back and throw away. And got the riot act for leaving it with out a lock, and for not taking the three items. We were paid through the entire month mind you. People need to chill....
All of the people here are super and supportive of each other. They try to give the best deals possible. I always feel my items are safe with these employees. My items have always been clean and dry in this facility! Dan and Sara are FANTASTIC!
Dan & Sarah are exceptional employee's. Provide great customer service! Just met the new District Manager Dan today. He is friendly, professional, and helpful. Sarah is always friendly, polite, professional and accommodating.
Super easy and quick. Tammy was very helpful!
Very excellent customer service
Very affordable and easy to set up. What more could you ask for?
Tiffany was amazing! She gives great customer service, was very knowledgeable and extremely helpful. She gave me options that made sense for my budget and was delightful to work with .
Great customer service!!
Tiffany and Kayla were amazing with assisting my family and I with a unit today! Thank you ladies!
AWESOME TEAM WORK!! Kayla & Tiffany works with you and are a great team. They need a raise!!!
great customer service. we recently had to switch from a smaller unit to a larger unit Kayla and Tiffany helps us find the best deal with a unit close to the one we already had so moving things from the old one would not be hard.
Tiffany and Kayla are the sweetest and most helpful ladies when it came to my million questions I had pertaining to a unit that would work well for my belongings! I highly recommend this location for your storage needs you won't be disappointed with the customer service you will receive from these 2 sweethearts!!
i came in the other day and Kayla was extremely helpful and polite.
Super awesome employees!
I have recently stored my items here and I just wanted to say that I have always had the best experience. The girls working the front desk are so kind and they help you any time they can! I would recommend coming to this location.
Very nice storage place. Kayla was very helpful with all my questions and concerns I had. She will be the main reason I choose Public Storage to store my things.
Nice, warm and welcoming place with a wonderfully sweet staff!
Tiffany was more than polite helping me with all of my questions. If you had more employees like her, I’m sure all of the Public Storage locations would have 5Stars
Kayla was our customer service agent. She was extremely helpful and very knowledgeable. I will recommend working with her to all my friends.
Easy in, easy out, able to get to my unit no problem.
Came in for a few things and even though i didnt need a storage unit i was helped wonderfully by a young lady named kayla. She was a joy to do business with and i highly recommend the business.
Kayla did a great job selling the facility and the unit
I am in the process of relocating for a job. Every company I have had to deal with in this process (movers, truck rentals, temp housing, etc.} has given me some sort of grief with their service. I mean I have never dealt with more incompetent businesses in my life. I expected the same thing when I found a storage place for some of my items. Not the case. From the initial phone call to their main line customer service to the onsite meeting with Kayla the manager. Kayla was so helpful with the process from start to finish, I was dumbfounded because my expectations were so low because of everything else, it was sooooo refreshing to have something go right for a change. Kayla, thanks again for such outstanding service. You put a very bright spot in my otherwise dreadful moving experience. :}
Awesomely great staff
Storing your stuff made easy. I went to the Gravois location to check into a storage unit. I was very happy to hear they had some units available. Even had some options on the size of the units to look at. Yes I said look at. Tiffany was so polite and helpful. She showed me the unit before we started setting anything up. Very clean and found the perfect size for me. Would definitely recommend this public storage to anyone looking for storing your stuff.
Clean facility, PERFECT manager. I recommend this place 10/10
Very knowledgable and Friendly staff preferablly from a girl named Tiffany and very clean!
I came in for some pricing on a unit and the girls were delightful, would recommend!
Very clean facility, and great staff!
Ehh. You think the cost is good till they tell you that you must use a circle lock, or they will sell you one, and you need to get inurance. Basically doubling the cost. Facility is clean. Dont use Public Storage!
I was assisted by Kayla who was very helpful. She took the time to show me a unit and was kind enough to explain the procedures and requirements to rent a unit. I appreciate her professionalism.
Would give it no starts if possible lot was full of leaves, twigs, and dirt.
I've been renting here since February and I've had nothing but good experience with the staff and location.
I just rented from this location and Kayla and Gabby put me in a nice and clean unit. I recommend this location
They were very friendly, fast and explained how the storage works very well! It was a little hard tricky to drive there though.
Very polite staff. I was in and out-very quick I really like the location. I recommend public storage
I just recently transforded & the service at public storage was great! I come in make my payments process is very quick n easy.i highly recommend public storage facilities.
The girl that I talked to & met really new what to ask me & answered my question very well esp deciding the space I needed ,showed me around & very clean place. Kayla is who showed me everything I needed to know very friendly,sweet girl. I will recommend PS at gravois to anyone I know. Thank u again & the u Kayla for the best work u did!
Kayla was absolutely amazing! She has such a wonderful personality and ready to answer any and all questions I had. Thank you for your AMAZING customer service, you definitely made the process easy! I would highly recommend this location to anyone!
Clean facility. Kelly is super nice and helpful. She went through everything very thoroughly with me.
Wow! This place is so great! I love being able to store so much without my house cluttered it’s amazing and without the city breathing down my back!
The girl working was more than helpful and very polite
Watch out for the small step at door wYs
Very polite people. The process was super easy. I highly recommend this location
Good storage kind of expensive $$$
Kayla is great! She goes above and beyond.. I look forward to my visits when payment is due. Thank you!
I was very pleased with the service Kayla provided. I highly recommend public storage on gravois it’s one of the best locations.
The staff is friendly and helpful. Beware though, the public storage corporate office will lure you in with a low rate and then start to increase it slowly within 6 months. The security gate breaks here at least once a month and when it does the gate is left open all night until it gets fixed. The location isn't especially easy to get to because the driveway doesn't allow entering from the east.
Kayla was extremely helpful and the move-in process was a breeze!
Customer service is great with help from Rita. Have had issues arise over the years here and they are quick to find me an answer. Recently added another spot for my business. Kayla was very helpful in helping me find the right size of space for my needs.
Kayla is a very valuable employee...
Kayla was awesome! The storage unit is perfect! Great experience!
Polite , clean. Could use routine care on bay doors. To ensure that weather stripping is fully functional (ie: zero cracking, missing, or severe damages to it) same for gutters spouts that are fastened near bay doors. And the price is about $50.00 to high just for a 10×10 outdoors without controlled air . ($150.00 a month) near Affton, MO.
My fiance had a unit here that we couldn't pay on. Before it went up for auction we tried everything possible to get her amd her kids pictures and even birth certificates and social security cards out, and we weren't allowed. She called over amd over again for months and was told the person who bought it was going to return that stuff and we never got 1 single item back. It specifically states on their site that stuff like that they will make sure is given back and yet here she is crying daily cause she never got any of it back. This is the worst place to rent a unit from specially if you end up losing everything your kids have ever had of their childhood.
Kayla and Nicole who run this branch made the process of storing my Rv a lot easier than I imagined. They were happy to answer my many questions and always called me with relevant information when they said they would. The storage facilities are Well-maintained and the many security measures gave me peace of mind.
Today was my first time being at a public storage and the service I received from Nichole was fantastic. After figuring out I reserved the wrong type of storage space she helped me find one that was big enough and within my price range. I give Nichole 5 stars
Nichole was great
Nichols was great and very helpful
A manager at this location called the local police station on August 5th, 2017, because he heard "childlike" noises coming from my unit or the unit next to mine. I am a complete advocate of children, and was not upset that police were called to the scene, as if there was a child in ANY unit, I would want that child saved. HOWEVER, no child was found on the property, police rummaged through my unit, or so it was noted, and things were damaged and put back like a tornado had attacked my belongings. When I arrived to my unit on Saturday, August 18th, 2017, I was shocked to see a different lock - there were stickers on it and my key would not work. When management showed up to work at 930 AM, I immediately reported that I could not get into my unit. Upon further investigation (looking at what little notes were taken), the current manager, Nichole, told me what had happened on the 5th of August. NO ONE alerted me for almost 3 weeks? I was floored and am completely dissatisfied with how this was handled. She gave me the number of the district manager, Dan Frohock, and I have been calling him with no answer and no return of phone call. I have called back to this location and the assistant there "reassures" me he will call me back. I called customer service this afternoon and Jonathon told me to continue calling. Are you kidding me? He then gave me the number of the regional manager...who ended up being the regional manager of Dallas! This is absolutely ridiculous and I am outraged at the poor, failing, unresponsive, and incredibly disrespectful service I have received. Just now, I have called again to speak with the manager of the location, the assistant, Kayla, once again answered the phone. She told me that I had JUST missed the district manager, Dan Frohock. She said that if I would have called 20 minutes before, I would have reached him. I told her I DID call at least 5 times. She said that the phone was probably on MUTE. WHY WOULD A service-oriented company who on their website guarantees 100% customer satisfaction have their office phone on MUTE during business hours?
I currently rent here, and I think it's the best place now that rashedi is gone. The one girl Kayla has great customer service. And helped me get into the unit i needed because I was currently in one too small. I noticed this place is a lot cleaner and we'll kept up. I recommend this to anyone who needs a storage unit.
Nicely kept units and property
Very clean, great staff!
Had a great experience thanks to Rashedi! He is very nice and easy to talk to and made the renting a storage unit process fun!!! Definitely recommend going to this location because of him!
Rashedi was so helpful. Super sweet. I travel an extra 4 miles from my closest location to this one because it's so much cleaner. and it was worth the trip, great store with great staff
The experience was easy and the people were very professional. Nice clean and secure facility. Shannon was particularly polite and very helpful.
I went in just to buy some boxes and tape and the woman working there helped me pick out exactly what I needed. The office was very clean.
Fast, Friendly, Helpful and Great place. Clean storage place assigned to me.
Helpful friendly staff. Rita helped me and she was terrific! Also, a clean well kept place.
** I updated it to 2 stars due to the fact that Travis the district manager was nice to me and is handling the situation...** Don't bother doing business with these clowns, they'll screw your over in a heartbeat and delete notes off your file!
Very nice and accommodating great rates.
Very kind and knowledgeable staff. Quick in & out. Great hours. Easy centralized location.
Shannon has always been so helpful. Super sweet. I travel an extra 4 miles from my closest location to this one because it's so much cleaner.
Shannon was awesome! Super helpful and couldn't have been nicer. Definitely recommended!
My family and I visited the facility. Staff was extremely fast and friendly. I highly recommend going to this location when ever nearby.
Because the staff is very nice, and the storage units are maintained well.
Tanner was an amazing employee how
The desk attendant Rita was friendly and wonderful. She made sure to explain all policies and was very thorough!
I am very pleased to be a long time and very satisfied renter from the Public Storage site located at 9722 Gravois Road in Affton, MO (St. Louis County). Over the more than a decade and one-half that I have been a tenant at this professionally managed, exceptionally maintained and extremely secure storage facility, I have always found the staff to be extremely professional and very attentive to my needs..., in fact, I have always found the staff, including both Rita and Sharon, always willing to make the extra effort and even go the extra mile..., if necessary, to respond to and address any concerns that I may have. To find this type of highly professional, responsive and very effective management, is indeed, very refreshing. I would highly recommend this Public Storage facility to anyone desiring a truly first-class, professional, well-maintained and secure storage facility.
Big thank you to Rita for always making Public Storage like home for our RV. She always asks about our RV trips and is such a happy and helpful person. This facility is always clean and secure. Thanks Rita!!!
They are great manager great property
They are super cheap and Shannon and Rita are very nice
Shannon is an exceptional example of a quality employee. She is friendly great and wonderful she always helps when in need. Thank you Shannon for being amazing.
Shannon was amazing. I have had a storage locker there for 5 years now and today she offered me a cheap storage locker that was the same size. I am so happy that I don't have to pay so much for my storage locker now. The place is clean, the people are nice, and the property is gated to keep people out that don't have the codes to get it.
Clean facility and knowledgable staff.
Property manager was very nice and friendly
Rita was great! She was very personable and made checking out of the facility very quick and easy!
Rita was awesome
Rita in the office is an absolute doll! Very happy with the storage experience.
Sharon and Rita were great. They were always very helpful and the facility was always clean. I always felt welcome and safe even later in the evening.
Thanks Shannon you made it so easy.
The units are clean and well maintained and the facility is very secure. Customer representative Rita was very helpful and informative. She explained all the policies and storage unit information very clearly.
Rita was such a big help with getting us our new storage unit. She showed us our unit and was very helpful with explaining everything to us. We are so happy to know the staff is so friendly here.
Chris was very very helpful answered all my questions very nice
I worked with Shannon to move my stuff from another sto rage place. She was really patient and explained everything so I understood. The property was well kept and has several lights neat my unit which was a problem with my old storage. I highly recommend this location. Shannon will take great care of you.
Rita is an amazing person! During my situation she made me feel right at home with Everything! Clean facility. People like Rita come far and few. Thank you Rita!
The property manager helped me understand my storage options and saved me lots of money with packing my unit right. Great customer service and clean place! I highly recommend this public storage
Shannon a and Rica helped me get my late fee waived. Just started my job and got my check the following week. Thanks alot.
Property manager was very courteous and professional. She explained everything thoroughly and answered all my questions without hesitation.
I came in to buy a box from sarah. She was very sweet. She tried to sell me more boxes but I just needed 1. Thank you
Great place too store Rita was a very big help
Very helpful to my storage needs and very knowledgeable
Best price in town. Very friendly.
It is very clean and well kept
I'm moving into my first apartment and this was my first time ever using any storage place. Just so happened to google the Public Storage on Gravois in Affton. Rita explained everything to me and helped me pick the right unit size. I appreciate her patience with me and the knowledge she taught me. I walked out a happy woman... THANK YOU RITA!!!!
Besides the best price I found in my area the customer service given by Rita was amazing. She was so helpful in answering all my questions and concern. I feel confident my items will be left in good hands. Thank you !!!!!
I am very satisfied with the service that I have been receiving at this public storage. Rita always takes care of everything I need. 2 months later still great
My experience with the Public Storage location on Gravois has been great. Rita was very helpful in explaining the storage process since this was my first time using a storage facility.
We have had very good service the people were very nice and polite
Had a friend rent a storage unit here and Rita and Sara were great. The place was clean and in great shape. I highly recommend this location.
A.J. made the getting a storage space super easy after a long stressful day of moving
Rita was very nice, she has AWESOME customer service. She's a very friendly and out going women. Sarah is okay, she can be rude at times. Other than that this is an awesome place, also nice and clean. HIGHLY RECOMMENDED !!!
Lovely Rita, meter maid, may I inquire discreetly... When are you free to take some tea with me???
Very helpful staff
I set my storage facility up this morning with Rita and she was very helpful. She explained everything very clearly and throughly. Very clean property.
I rented a unit from Sarah on the 1st; she was very courteous and extremely helpful, not pushy or distant. All went very smoothly and I am very happy with getting storage so close to home. The grounds are clean and well-maintained and the unit is too This has been a great experience and I would recommend PS in Affton!
Very helpful and nice
Rita was so helpful in finding us to spots to parking it was a great experience working with her #greatjobrita
Rates are very reasonable, buildings are clean, secure and easy to access. I will definitely continue to use their services and recommend them.
Back again for the second time. This place is the best and Rita always takes good care of us! Easy decision to come back.
Rita was great to deal with. Professional and very knowledgeable. A pleasure to do business with her.
Extremely nice staff and clean facility!
Rita is the bomb. Used her super woman strength to pull out a stuck dolly. Very friendly
Exactly what I was looking for at a fair price. Sarah was extremely helpful. I needed a covered storage space for my "toy" BMW Z3. I live in the city and had been parking the car on the street. Some really nice person knifed my rear window, so I decided I needed to park it somewhere safe and secure at a reasonable price, close to home. I found what I was looking for with Public Storage.
I love Rita she has Ben so helpful
The manager was very helpful and worked with me to rent the right unit. She took me to couple of units to make sure that it would fit my needs. Great experience.
So far so good had no trouble reserving although make sure you are vigilant in checking the prices do change. Rita checked me in and got me moving was very wonderful and polite like I said overall very good so far I would recommend them.
Rita was wonderfully helpful in every way. She was particularly helpful when it came to helping us deal with a lock to which we had lost the key. We were most grateful for her prompt and helpful responses throughout the day.
Excellent service. Would recommend. Rita was very helpful.
So easy with helpful staff! Rita was very kind and knowledgeable. She explained everything quickly while still answering my questions and making sure I understood everything clearly. It's clean, secure, and I still have the access to my things that I need. I feel comfortable leaving my possessions there.
I did not know that PS had so many conveniently located facilities; it was a surprise to discover one within minutes of my home. It was pleasant and easy working with Rita at your Gravois facility in South St. Louis. She was both gracious and efficient. She went that extra step to be sure my needs were met. I wish I had found your company years ago. Storing my Airstream never had to be an ordeal. A big thanks to you....
Rita and Sarah with Public Storage where very helpful they explained the rates and the available storage units. The property is well kept and has convenient access to my storage unit. They also gave me a generous rental rate as compared to the storage unit I currently have. Thanks again Rita.
Our experience started great in a smaller unit. We moved to a bigger unit and the experience went downhill. From poor maintenance to water damage from leaks and the insurance didn't cover even 1/3 the cost of repairs, we started to hate this location. I couldn't believe how careless the management seemed to be. But that all changed with Sarah. She went above and beyond to listen and take care of us. Sarah's excellent communication and listening skills are a huge asset to your company. She worked with us to coordinate with her DM to get us into a new unit. The day we moved was the hottest day of the year! Sarah went above and beyond to provide me with ice cold water. She has made us feel valued. When our flooring business grows, I'll be looking to steal her from you! I'd definitely recommend this location.
WE ARE STORING OUR LIMOS IN THIS BEAUTIFUL CLEAN FACILITY FOR THE LAST 8 YEARS .MRS RITA AND MISS SARAH ARE VERY HELPFUL AT THE FRONT DESK AND DOUING WONDERFUL JOB TO KEEP THE PLACE CLEAN AND SAFE .I LOVE YOUR PLACE ,IT IS VERY AFFORDABLE AND VERY WELL MAINTAINED .THANK YOU VERY MUCH . SINCERELY DRAGISA KARACIC
Sarah was super helpful, she went above and beyond to help me get my space rented.
After much shopping around I decided to go with Public Storage on Gravois Road for my storage needs. They were friendly and professional, the units were very clean and the price was the best that I found. I highly recommend this company and would not hesitate to use them again.
Rita is the most wonderful Manager at your Gravois location.
I went in to buy some boxes and Sarah was very nice. The office was clean and she was very friendly. I will be going back there for sure for anything I need.
Rita was very professional, knew the business very well, which was very helpful to us. We were sorry that Public Storage did not offer us any Promotions or discounts, even for retired people on limited income volunteering their time for charitable organizations. Public Storage could use a "Hard Ship Category" added to their excellent services. Thanks Rita!
In the beginning I had a good experience. However, at the end I never been so rudely treated by a company. Two employees were just flat out rude. They made a mistake that they kept on blaming on me. When you vacate make sure they print off a paper for you. Someone placed their lock on my empty unit and I was charged after I vacated the unit. The people working would never listen and they would allow me to cut the lock even though it was not my lock. Thank god for their headquarters. At least when I called the 1-800 number I was treated with respect and we worked together to resolve the problem. I would still go somewhere else. Maybe other public storage businesses are better run.
Sarah was super helpful, she went above and beyond to help us get our unit rented. Everyone there has always been professional, friendly and easy to work with. The units are clean and well maintained. I would highly recommend it.
Ms Rita was very kind and helpful. I really appreciate her help!!
Rita is great. Always a good experience.
Rita was very nice in providing information and showing unit. She took he time to be sure I got the best rate and advertised special. Was a good experience.
Rita was very friendly and helpful in showing me the unit and how everything worked. Also, the prices here were the cheapest that I could find for the amount of space. It's a little complicated in how to get to the spot off of Gravois since you have to use the overpass but now that I know, it should be easier.
Rita was very nice and showed me everything I wanted to see. The facility was clean and well maintained.
We had a choice between two storage places right across the street from one another.l We are so glad we chose Public Storage. The unit and hallways were clean. The staff was wonderful, especially Rita. On the few occasions over the years when I would forget a payment Rita was always so nice in her phone message to remind me. I would still have to unit, but as a federal employee who has been furloughed due to Congress' inaction I needed to cut back to critical expenses.