Public Storage Self-Storage Units at 11580 Page Service Drive, St Louis, MO

Rita is freaking awesome! She's a hard worker and very personable. If it wasn't for her I'd give this place 0 stars and I would not be a customer there because the property itself is a dump. But she does the best she can with it. Public Storage itself as a company is a ripoff. Of all the storage facilities in the area it is more expensive and the units are such a joke. Seriously, look at my pictures. How the hell does a company think that these units are acceptable to rent out and then overcharge their customers while underpaying their staff. This place is lucky to have Rita because she's the only reason I remain loyal to this brand.

Rita was very welcoming and even helped me with the lock to my unit since I had never used that kind before. This place is affordable and trustworthy with awesome staff!

The location is perfect, I feel as though I can walk around the corner and be at office. On top of that the service is impeccable, there always seems to be someone there despite the immaculate cleanliness of the property. I don't know how but give them a raise!!!

Excellent service and very polite environment. Thank you

Erin is very helpful, went above and beyond. One of the most pleasant and personable people I have ever worked with.

When we arrived,the gate code didn't work and that was a fiasco to fix. Then once inside, the unit had a huge hole in the wall leading to the unit behind. Also unswept, lights didn't work and all around not good. Management needs to check these things when people leave and make appropriate repairs and do maintenance as necessary. After all they are getting paid for the use of the space.

Erin's the best in town. Her communication skills and her customer service skills are top notch. 👌 also very kind, considerate and understanding. 🤗

Erin was great to work with. She made the moving transition easy. She was very informative and helpful in all areas.

These people are complete trash. After repeatedly increasing the rent for 2 years we decided to move spaces. Went to move out of my space and they had taken the lock off and there was a ton of things missing. Ownership and management were completely unresponsive which makes me believe that they were involved. DO NOT trust them with your stuff. Life storage is 200 yards away, safer, and less expensive.

Erin is great! Who would believe you can get personal attention at a storage area? She helped me coordinate moving my stuff in and out, responded quickly to my requests, and kept me updated on account changes. She is great, and I feel safe using the facility. Have kept my stuff there for 6+ years with zero issues.

Work

One of the Cleanest and best Storage Space you will ever use. Smart Entry, clean elevator, nice staff. I will definitely recommend this.

KeNya was very nice and helpful.

So grateful for the manager today! She helped me out tremendously!

This location in convenient to me. It is clean and I feel safe. Additionally, I cannot thank Erin enough for all her assistance. I couldn't do this without her. She is incredibly responsive and has gone the extra mile to make this process easy as possible. She is FANTASTIC!

My boy and I went in lookin for a box. You shoulda seen the look on on my boy face when we got that box. I’ll remember this box forever. God bless. Good boxes here let me tell ya. Hold things well. If I could give 6 stars I probably wouldn’t because the box was good but not that good. I’m happy happy happy to be buyin a box from the good old pubby.

Meh

We have had issues with accessing our storage unit and not being able to get in contact with anyone either via phone or the kiosk. While we've had several frustrating moments, Erin recently worked hard to follow up with me and make things right.

It's ok

Clean and well maintained. Great prices and the Office manager Erin was so pleasant to speak with . Thank you !

They keep raising the prices which annoys me. Less than a year and up and up. Also have to get out of car to open gate. Not a big deal but still.

We used this Public Storage space for a short time to hold us over until we moved and it was perfect. Erin the manager helped get us set up and was there when we picked up as well. The facility is easily accessible and very convenient.

Gran servicio

I came in flustered and in a rush. The property manager Erin was so nice and understanding of situation. She went above and beyond for me and I appreciate her very much! Thank you Erin!

Erin is fantastic, and Brittany is also very sweet and helpful. Highly recommended.

I have rented the space at this location for 2 years. It has been a very good stay.. My property has been well cared for; the storage facility is clean and well lighted. The staff is amazing, they are always helpful and smiling! Erin: kudos to you for all of your help! Thank you for a wonderful experience!

Erin is amazing! She is super friendly and helpful! Always willing to answer any questions I have. She is definitely an asset to this company.

The young lady who helped us was really helpful and polite. Made a stressful day of getting my mom’s stuff into storage a little easier.

This location is clean and well maintained. Erin in the office was very helpful!

Erin was super helpful when I was condensing my units. She promptly answered calls and answered my millions of questions in a timely manner. She was easy to talk to about my account and units and made it easier to understand the breakdown of the pricing. Highly recommend.

Building is old however, the employees keep it nice and clean and presentable. Staff is very friendly and nice and super helpful with whatever questions I have.

This Place is an absolute joke. A bait and switch outfit on the pricing and the employees care nothing about the customers. Second bad experience. Shame On me for giving a second look. Use Lifestorage nearby. Update: Got call to resolve issues. Kudos to Dan for calling and listening to my complaints and offering solutions. ********once again empty promises, as of 8/4/20. LIFE STORAGE 1/2 mile away 5 STARS!!

Erin was so friendly and made sure I got the best deal for what I need, thank you for making this move easy on me I will definitely recommend this location to my friends!

This was my second time using Public Storage. The lady in charge, Erin made everything as easy as could be. Top notch customer service here for sure! I have used another Public Storage facility in the past, and I must say this location is quiet clean and safe! Will DEFINITELY recommend!

Great group of guys working there.. Thanks for the help

Very helpful great start!!!

Professional and friendly...very helpful and clear on everything

Glen helped me get exactly what I needed and a great price!

Love this location, my experience with Glen was great! He's fast, goes over all details you need to know and has a lovely personality. He's the employee everyone wants to hire! Lol. I give him 5 Stars ⭐⭐⭐⭐⭐

Glen is very professional and friendly. He spent time to help me find the right storage unit for my needs -- maximizing space for the lowest cost. Would highly recommend this storage location to others!

I came in today after having a very rough morning following an unexpected move and Glenn's customer service was awesome and he was very informative and he went the extra mile to check other rates for climate control and he seemed to really care about protecting my belongings which was awesome to me!!

I want to give a shout out to Dan district manager he went over and beyond customer service.

My experience was fun and easy. I’ve experienced issues with most of the other storage companies I’ve used in the past with lock problems and lack of customer service. That was not the case here. Would highly recommend using Public Storage for your storage needs

Came in to get some pricing Ebony was very helpful she was nice and friendly.

Heather was really helpful. We went to the wrong location and she got us in right away!

Dani rented me a great unit. Thanks very much!

Dani took my punt was nice and professional 😎

Casey at store # 20715 was super awesome! Extremely helpful, explained everything clearly, and went over the contract with me so I understood everything with ease.

I was anxious about getting a storage unit, but Casey made it so easy and was very knowledgeable! Highly recommend!

Casey was wonderful. Super helpful and knowledgeable about everything. Highly recommended.

Staff is rude & my stuff was stolen from my storage unit. They let people in that I specifically told them not to. Most definitely a place to avoid if you value your belongings.

Dani rented me a rental

Rebecca was very helpful and very nice, i would definitely recommend this storage.

Rebecca was a wonderful help. Great person and customer service.

Very good

Cool people

Poor customer service

Very clean facility and friendly staff!

Great

Dani was very informative and helpful. Gave me great service.

Thanks Preston u really made my day with the help u give me i will tell everyone to come here with there storage needs great service.

Public storage was great. Rebecca was great. The unit was great. The locks were great. The merchandise was great. It was a great day. Recommend this location to have a great experience. Great!!

Dani was very helpful today when I needed to make a payment. Very fast and friendly

Rebecca was very helpful. I will recommed this location to my friends and family.

Great place! Friendly workers who are very helpful.

Great service. Found a be better than I first needed! And they all tolerated my little guy! Thank you!

Clean facility with top notch customer service! Love doing business with this Public Storage

Very pleasant and professional, thanks Rebecca

I needed a storage unit in a hurry. They were extremely accommodating. The area is very secure. Access is very convenient. The unit was very clean. I highly recommend this location.

Friendly staff, and a clean facility!

My experience was very pleasant and Rebecca was very helpful

Go see Rebecca for the best service in town.

i am very concerned about how the cost of the units from one year to the next seem to be increasing almost 2 1/2 times. I definitely understand cost of living but not 2 1/2 times the previous year.

Rebecca was impressively helpful.

Love the service, very sweet and afforable. Becca is especially helpful.

I was looking for reasonable storage and had an exceptional customer service experience with Rebecca. Her attention to detail and assistance in finding the right fit was beyond exceptional. Thank you.

Just signed on my first storage unit and Rebecca was so helpful! She showed my mom and I a few different storage unit options and took us through each step very thoroughly.

I visited this location today and had a wonderful experience. Erin was very helpful and I found the perfect sized unit for a great price! I would recommend this place to others and will definitely use them in the future.

Rebecca, was very helpful and courteous. She was a true professional with her service.

Rebecca was very helpful and showed the process without any issues!

Friendly and good customer service.

Very easy and the staff was very informative and polite lifted a heavy burden in less than 10mins.

How excited are we? Pay too much by default to put our stuff somewhere. Even the cheapest storage place costs too much 4 real

6am to 9pm access is nt bad.

Keenan is a good person there was a problem with my card and he took car of it thanks again Keenan

Thank you Rebecca for Excellent service

Clean office and property.

Conveniently located, easy access. I went in for information & the employee Kristina, was extremely knowlagble & helpful. I felt well informed when I left. This employee is an asset to this business. So nice, cheerful and helpful. I will be returning to do more business here.

Kristina did a great job discussing the various options of space that would suit our needs. She was detailed, very nice and professional. I highly recommend this location.

This place sucks. They do not prorate your rent so if you move anytime after the first of the month you'll end up paying a full month's fees for a couple of days. $150 for 5 days. What a ripoff! If I could give them negative stars or no stars at all I would. My storage fees also went up an extra $20 after only renting a space for 3 months. Don't rent any storage here and if you do make sure you get all the info up front because that information was not provided to me. If it had been I would have gone elsewhere. I hope the Better Business Bureau can do something about this.

Haley was awesome! My process was quick and convenient. She was very personable & kind!

Haley was very nice and professional..

Well run facility! Nichole provided excellent service! Highly recommended.

Rebecca Hollaender did a wonderful job Good customer service.!! Got me Ina me out fast..!

Great service, quick and easy. Thanks Rebecca.

Haley was quick and professional and got me set up and good to go in no time at all! Highly recommended.

I will recommend to anyone Rebecca is always there for you Thaks again Rebeca👌👍

I had a very easy move in at Public Storage thanks to Rebecca. She was very friendly and helpful.

Thank you Rebecca for assisting my wife and I for getting a storage unit. We love the location and customer sercice!

Rebecca really had good customer service. I recommend this storage facility to anyone.

Rebecca made my storage rental easy

I received thorough service from Rebecca, who was very knowledgeable about the property.

I have a great experience with Rebecca's help. Truly like this one

Rebecca was extremely helpful and knowledgeable. We got the exact size unit we needed, and got a great deal with the $1 special. Great service all around.

Great experience. Rebecca provided exceptional customer service -- she was extremely personable, helpful, and knowledgeable. Since this was my first storage experience, I came in with quite a few questions. Rebecca answered every question I had and helped me identify my storage needs. The facility was very clean, organized, and secure. I highly recommend this location and will be recommending it to others.

Becky was a delight. I felt she was very polite and couldn't have asked for anything more. I will be referring all my friends and associates to Public Storage....

Rebecca has been delightful and helpful with assisting me with all my storage needs.

this location is very clean, great customer service and made me feel secure. thanks rebecca!

Rebecca did great job to lease storage, I am very happy with her services

Rebecca was great. Very informative.

Rebecca was very helpful in getting me set up with the storage option I needed.

Glen was very knowledgeable and helpful with determining my storage needs. We toured the facility and inspected the locker we chose before completing the paperwork. Then he assisted me with a lock and accessing the gated facility. A great experience and I was in and out within 30 minutes. Thanks Glen and PS

Super friendly staff, Rebecca was very helpful. Clean place, great location. Definitely recommend.

Rebecca and Tabatha were awesome and absolutely helpfull with getting me and my friends set up. Best storage facility compared to where i came from.

Service was excellent and the pricing was great. Rebecca was very helpful and friendly. I tend to ask many questions and she was awesome at answering them all. I highly recommend this establishment to anyone looking to store their items. Thank you again Rebecca!

Went in a couple weeks ago and it was my first time dealing with storage and Rebecca definitely helped me with any questions or concerns I had! The prices and staff are amazing and I will be recommending this to all my family and friends!

My mother has moved nearby and is so picky about things. We came to this location and was helped by someone named Rebecca. She was sweet and answered all of my mothers questions and let her know she could ask her more if they came to mind. Business was very clean and my mothers number one choice. Thanks Rebecca and Public Storage.

Went in for pricing to store my stuff in between homes. Rebecca was very helpful and courteous. Recommend to anyone.

I always get the help and answers I need. Rebecca is a cheerful person and willing to take the time and go the extra mile to help when I have trouble remembering my storage unit and difficulty working my lock. I know I'm in good hands with Rebecca.

Rebecca was very friendly and very helpful! The property is clean. We have 2 units here and I highly recommend using Public Storage.

Great service! Great location! Rebecca was great!

I went inside to inquire about rental units and Rebecca was really friendly and very helpful in finding what size rental would work best for me.

I stopped in yesterday to gather some pricing for a storage unit I will be needing in the upcoming month. Rebecca was helping another customer as I entered. She greeted me with a smile and told me she would be right with me. I could tell she was busy but she handled the other customers with grace and care. When it came to my turn she was just as caring and friendly and helped me with all my questions. The facility was clean and well managed. I will be storing here and will recommend this location to others.

Rebecca was friendly, courteous and very helpful. She made sure I had everything I needed in the way of supplies and explained the insurance and other policies clearly. Everyone should use this storage location.

Rebecca is awesome - very good customer service.

Rebecca was excellent today, renting this storage unit was such an easy and friendly experience. Would definitely recommend.

Rebecca did a wonderful job assisting me with all my needs. I would recommend this storage for everyone

Rebecca was very friendly and helpful with all my storage needs. I will be recommend this location to people I know.

Don helped us a great deal with transfer process to larger unit. Thank you for courteous and efficient service.

Don was nice and courteous.. Came into pay my brothers bill and he was very professional. Highly recommended

Erin was very helpful. I feel like my things are secure here. Would recommend!

Awesome customer service. Justyn is great and personable. Very thorough and friendly!

Fragile walls breaking all the time

don was very nice and informative. i feel good that my stuff is being stored here.

This store is clean, the property looks well kept, and don is very courteous and explained everything well.. thanks PS

Don was great. Made the process nice and easy.

Awesome dude Don...ty for your help

Don was great. Thanks for everything.

Don was amazing. I highly recommend this facility.

Walked in to check prices, and I feel the prices are kinda high, but the Property manager at the site was very polite and told me about other surrounding PS. Thanks Don

Don was nice and courteous. He was very thorough and detailed in answering all of my questions to include rental insurance.

Don was awesome, made the process quick and easy. Very professional and I recommend this property to anyone.

I cannot recommend Public Storage at 11580 Page Service Dr, St. Louis, MO to you. Renter beware. Careful readers may notice that the strong positive reviews for this property always focus on the employees, and not the property itself. In that regard, I personally found Don's customer service skills to be adequate. Unfortunately the security of the property was plain awful, with multiple layers of deterrence either non-functional or barely functional. I moved out after just three days, fearing for my safety and the possible theft of my stored belongings. Outdoor lighting. Only one operational fixture per row, and none of the fixtures on the ends of the rows were operational. The darkness gave trespassers great spots in which to hide. Fencing. No barbed-wire arms on the drive gate, only a bare top pipe. No automatic closer on the walk gate. Ground under the fence eroded in several places along the west edge of the property. A splice in the fence had been unstitched halfway, with the bare end of the wire hanging into the property. These things reduced the fence from a first line of defense to little more than a visual deterrent of questionable value. Construction. Some roll-up doors had cylinder locks, many did not (mine included). My unit, and I suspect others at this property, have aluminum stud/drywall construction. I prefer cylinder locks, and construction which slows down and/or audibly exposes a neighboring tenant's attempts at sawing through walls. Resident manager. Not at this property, at this time. Advances in security technology are reducing the need for resident managers, but I think their presence is a solid component property security. Surveillance cameras. I only ever saw two standard-definition cameras that could've been more than a decade old. Comparatively, the expense of modern video surveillance technology is not at all prohibitive to home owners, or large businesses. I think any modern storage property should have multiple high-definition cameras with offsite backup. I'll describe an experience that I had on the third and final night in the property, and it will tie into all of the points I've given above. True story: I visited my storage unit just after dark on a Saturday. As I approached, I saw the dim outline of a man standing in a row, his pose very casual, but my path to the drive gate took me out of his sight. Pulling into the driveway, I found the walk gate open. I shut it, keyed in my code to open the drive gate and pulled into the property. The man came walking around the end of a row of units, holding the brim of his ball cap over his face. I blocked the drive gate until it closed, then pulled down to my unit. By the time I stepped out, the man had exited through the walk gate, leaving it swinging. Moments, an old pickup went zooming away from the property. Obviously the man was trespassing and was run off by my arrival. SCARY! I don't know if the trespasser ever returned, because I immediately vacated my three-day old unit and transferred my belongings to another property which is not part of the Public Storage brand. My new storage provider is only a mile down the road; is privately owned and operated by a veteran soldier with 15-years experience in self-storage; has a well-lit property with a gravel DMZ and a 10' fence topped by barbed wire at all points; a walk gate which locks after hours; sheet metal construction between units; an apartment tenant; and 16 high-definition security cameras with infrared, battery power and offsite backup. All of this, and I'm paying just $5 more per month for a larger unit than I had before. I'm very happy about the change, and feel very safe in the new property. Let's be clear --- I'm not looking to rent a unit in Fort Knox. What I am looking for, is safe and secure storage in a property that uses many functional layers of deterrence to protect my person and my belongings. Those kinds of properties are out there, just .... not here at Public Storage on Page Service Drive.

Don made the process easy and relaxing. thanks ps!!

Phenomenal service. Justyn was polite and helped me through the whole process in no time at all.

Christine was great she really knows her business

Don has always been helpful, courteous, and keeps me updated with my account. Don is great and I highly recommend this facility. Sam the DR is very helpful as well

Don made the process quick. Very professional.

Don was very courteous. I know my goods will be ok in his hands. Highly recommended

Place is located close and the staff are very polite.

Wonderful ceirra was most helpful.highly recommended

Very nice and easy process!

don was very courteous and quick! he showed me how to stack and the property is very clean. hjghly recommended!!

Don was great. wonderful service. very nice and clean.

Don really helped me fast and efficiently. Thank you Don!

I worked with cierra and she was great. She was very polite and made the whole leasing process quick and easy! 5 stars

Public storage is a scam. Im going to be moving this month. Im only using the storage for almost half the month. Im being made to pay a full monthly payment but when I move out I do not get any money back for moving halfway through the months term. Don sucks ass!!!

Don was polite, courteous, and help me with my payment. THANKS !

Don was very helpful and was great in getting us the unit we needed!

Don was very helpful and polite.

don was execellent, he told me what i needed and didnt and was quick. thank you ao much don

don was very courteous and explained everything to me easy. great job don!

do was awesome, made storage a great experience

Donald was has great customer service skills. He was thorough, detail oriented, and very helpful!

Don & Sam was very friendly, professional and got everything that I needed for such a short notice. great customer service!

This store is great !!! Everyone there is always friendly and helpful

Thank you Lamont Glover I really appreciate all your help thank-you for helping you have great customer service skills I look forward to getting a storage with you guys

she was the best very pleasant and efficient at her job love this comppany

I came into Public Storage today right before the close of buisness looking at different units. Kierra was great , even though she was closing the store she still greeted me with a warm smile and assisted me with everything I needed. I will be moving next month and I will defiently be coming back to store at this location. They have excellent boxes for great prices. Thanks kierra I commend you for your assistance

Don was awesome

Lori she's amazing offered great service to us.

Lori was extremely helpful and knowledgeable about my packing needs. When I walked in I was unsure about size and quantity of the boxes that I needed and she was able to gear me in the right direction.

Great service. Lori is awesome. She rocks.

Lori was very helpful and informative. Would recommend this facility.

Lori great customer service

Lori is great and is very helpful. I appreciate all the knowledge she has. Thanks

Lori ( the manager ) was wonderful :)

Excellent service. Lorie was great!!!!!!!

I came in to purchase some items and Lori was really nice and friendly and helped me get what I needed. The location was really clean too!

CHANTEL.. SHE IS WONDERFUL AND SHE IS EXCELLENT.. GREAT CUSTOMER SERVICE!!!!

Channel did an awesome job.

I couldn't rent here due to no parking available but the manager was helpful in referring me to a location that I could use. Thank you

Great!l Lori was great to work with. ! Clean facility.

The service at public storage that was given by Channel Was Great She Tile Me All The details And Went over Everything I Neese To Know Far As Renting Through Public storage.

Channel was very professional and extremely helpful

Big Thanks to Cassia. She made our first time experience of renting a storage a great one. With a no hassle morning and all the information explained clearly, our move from Louisiana ended on a high note. Great Job!! Awesome Chicks Rock!!

Lori gave excellent service

Lori was great to work with. Very helpful, and would recommend Public Storage to all of my friends and have them work with Lori.

I excellent from Lori

Big thank-you to Lori, who had to help me (twice!) with a stubborn lock, and then helped me get a replacement lock - MUCH BETTER! Lori also had other helpful advice, and also reminded me of PS's great deals on packing materials. And a PS - another big thank-you to AJ, who helped me set up a new storage space on 11 February. I owe him a good review also, but several unexpected events over the following week kept me away from my computer.

Lori was very helful.. thank you

Great customer service, Lori was great to work with

Don was extremely helpful and made sure to explain everything I needed to know. Quick and easy.

i went to public storage to get some packing paper and to inquire about a storage facility the lady at the desk lori was extreamly helpful and polite she was well informed i have been looking to get a storage unit for a while and went to a different place but they were not polite since lori was so pleasent i will definitly be handing my business to public storage.

Excellent service great price for first month @ 1USD. Lori was extra polite and answered all questions!!

We have been using this storage location for over a year. The staff at the front desk has always been friendly and helpful. The units are well lit and easy to access. Just now emptied my unit and it could not have been easier to close my account.