Public Storage Self-Storage Units at 3777 Veterans Memorial Pkwy, St Charles, MO

Set up renting Unit 3-51 online to start on June 11th. When I showed up on the 11th, the unit had already been broken into. Someone from another unit had broken into the attic space to cross horizontally to get above other units where they can kick out the drywall ceiling and climb down. The Manager, Christine, saw the problem then offered all of my money back when she couldn't find another comparable unit available for rent. As of today, 11/9/2025 I still have not received any of my money back. I've spoken with Christine a couple times since then and she says she's trying hard to remind the responsible parties and if that's true then I can only assume that the responsible party is more comfortable with keeping my money. Edit: Received a courteous and professional phone call on 11/10/2025 from the district manager with a promise that a check was in the mail. I was told that a check had previously been sent and that it hasn't been cashed so it must have gotten lost in the mail. I was asked if could edit my review and I told them I would after I received my money. A second phone call later that day from the district manager with the news that my refund money was being transferred straight to my account. It has since showed up in my account. I don't mind upping the stars, but they're not going to get 5 stars after having to wait that long. If I'm expected to pay right away, then I'd expect them to have the same response.

Trey was fantastic he helped my mom a lot!!

Thanks ladies

Alma was great!

Christine takes great care of the property! Clean and secure!

Mrs. Christine was very professional very respectful and very helpful. She was very eager to help me. I would highly recommend public storage on veterans memorial parkway solely because of Mrs. Christine.

Christine assisted with my rental , and showed me an clean unit, lovely lady and very nice

Christine was fantastic!! Met us at the facility and made the process seamless! Wonderful employee! The only reason we are staying with public storage!! Thank you Christine!

My daughter had a unit here and Christine has been very professional and helpful!

I booked a unit via the online storage rental on May 11, 2025. After going to see the unit in person, I determined it would unfortunately not fit my needs. I immediately went on the PS app and “scheduled a move out”, spoke with a live rep, and I was refunded my initial “move-in” fees and such. Live rep tells me that unit is no longer in my name, and not to worry about anything further. I was also removed from that unit on the PS app, and no longer had access to the gates or facility at all. Okay cool, all is good… On June 2nd, I was billed the monthly amount for the old unit, and I seemingly have access to it again on the PS app after redownloading it to investigate. I never even occupied the unit for 30 seconds… I simply lifted the door and realized it was a bit too small, and closed the door and left. Why am I being billed when I already got a move-out confirmation and refund? I try and try and try to call to get to a live human, and it’s always voicemail or navigating through automated menus to endless dial tones and/or dead ends. Since I can’t get to anyone, my only other real option is to completely cancel my card and get another one. Completely stupid and makes 0 sense, but whatever lol

Alma was such a big help

Public Storage met my last minute storage needs, very accommodating. I called a random day cleaning out my brother's house after him passing. I was able to get a unit that day and move in that same day. They are concerning, even reached out to make sure everything went smoothly. The directions were easy to follow also. We had no problems and they made it stressless and I greatly appreciate that. If you are looking for a storage place, go ahead and book with them!!!

I was robbed by an inseder employee scam , they switched the number plate on my unit with the number plate on a delinquent unit, then had an accomplice bid on my unit that was auctioned off . And continued to charge my credit card after having emptied my unit of its contents. They deserve a -0 rating but that is not an option.

Ray has always been helpful and nice, place is always clean.

Donovan was so helpful! I ran into an issue and he was very polite and helpful!

Donovan is always helpful

Donovan was a big help at the storage place

No personal interaction, just some stupid kiosk and a remote voice,blah!

Been renting long time had a transfer Prop was a big help when needed

Veterans was perfect ! Don was nice

Donovan is an amazing worker. Came to clean out a unit and he was spot on to the point. No middle man questions or nothing of that sort. He knew what to do, how to do it, and when to get it done. I’d recommend a million times

Donovan is amazing! When I was going through hell, he helped me so much. He went above and beyond helping me, and lifted a weight off of my shoulder. 10 out of 10.

Even though there is not a person in the office, the system they have in place allows you to work with a real person. I had no trouble renting my space nor getting into the complex nor finding my unit. My unit was clean and ready to load up.

The manager Donovan was very courteous and thorough when helping me get a unit

Donovan was helpful with set up when getting the unit and answering any questions I had

Quick and easy to get storage.

Created an account on my phone. Was done and moving in within minutes.

The system was great I paid online and all my stuff was available when I went to the storage

Convenient location and the Public Storage app is great, even functions as a gate remote with Bluetooth which I use ALL the time (remembering gate codes can be a pain). The property itself is a little run down and is smaller/narrow (no semi access at all), but it’s always clean and well lit.

Donovan saved me a lot of trouble as hassle and made things easier to get through I will definitely recommend this place to my friends and family

At this point I would give this company as a whole a negative star(s) if possible. We went to the kiosk was told a price for a unit. The price came up on the Kiosk as what we were quoted we paid the special amount for that end of the month period and then when we received an invoice it was double that amount. Buyer beware. This company operates under bait and switch practices. I have now been on the phone for over an hour trying to get this resolve and have been told they have the "contract" which is just a push of a button on the kiosk which states I was to pay the inflated rate. I then asked to speak to someone higher up and this person basically yelled at me on the phone. I have been basically called a liar by customer service. I asked to speak to someone else that would be more professional and I was told by Shay that I could hang up and call back. Customer service horrible! Bait and Switch! And some of the units the drywall ceilings are literally falling in on the units!

Tiara the property manager was the most professional and wonderfully pleasant person I have dealt with in a very long time, even when I was very pleasant to deal with myself

Donavan the manager was awesome. My first time in a unit and he totally helped me out on getting set up and made the experience great. Prices were very reasonable as well so would recommend this to anyone looking for a unit to rent.

Manager was very helpful!

Donovan was very helpful today!

We have been unable to access our unit, and it is impossible to talk to a person about this. The office is never staffed, all the phone numbers I am given go straight to voicemail, and the online chat promised a call appointment but I was never called. There was a note on our online account that the lock was changed several weeks ago with no explanation and I received no notification. This is the worst customer service experience I have had in years.

I'm not one to write review to be honest - I think they're for the lonely or bored, but I loved the place and especiially the chap running it. As a british native customer service is something you hear about a lot in America, but it's usually completely lacking or none existent. Donovan or Don as I ended up calling him was an absolute pleasure to deal with, what a legend. - a lot of business's (I'm talking to you american airlines and almost all fast food restaurant staff) could do with a lesson from him. I maintain your skills aren't being put to good use. Get a spot on an open mic, you're hilarious sir. If your manager doesn't promote you soon then he's not using your potential. If you actually read this, then thanks again Don. Hopefully we get to chat again.

Great customer service! Donovan is always ready to help when needed and is very personable! Have and will continue to refer this locaction especially to friends and family! Thanks for all your help my dude!

easy, quick move. super nice guy named donavan helped me

Donovan was a big help 10/10 service

The storage space worked well for time I needed it, otherwise the property was okay.

Great location! And the day we moved our pop-up camper in we couldn’t have done it without the help of Donivan. He helped us move to a more convenient unit and provided us with the correct lock we needed. Thank you Donivan!

Donovan was so helpful when the kiosk failed me, and I'm so happy he showed me how to use the app!

Donovan was extremely patient and helpful with the app

Donovan was great!

Donovan was incredibly helpful and informative about everything would very much recommend to anyone

Donovan was very helpful today.

Tried to rent a unit and Donovan was super helpful when the kiosk wouldn’t work.

Great location, Donovan is helpful

Customer service manager was great. Thanks for calling and thanks for caring.

The move in was pretty seamless, and every thing was fine till the last month. I had someone parked in my reserved spot for my camper and they had no idea why, the area behind us was littered with trash like some one was sleeping there, and now they double my rate with no reason or notice. I left and found someplace nicer and cheaper than my original rate.