Public Storage Self-Storage Units at 3777 Veterans Memorial Pkwy, St Charles, MO

At this point I would give this company as a whole a negative star(s) if possible. We went to the kiosk was told a price for a unit. The price came up on the Kiosk as what we were quoted we paid the special amount for that end of the month period and then when we received an invoice it was double that amount. Buyer beware. This company operates under bait and switch practices. I have now been on the phone for over an hour trying to get this resolve and have been told they have the "contract" which is just a push of a button on the kiosk which states I was to pay the inflated rate. I then asked to speak to someone higher up and this person basically yelled at me on the phone. I have been basically called a liar by customer service. I asked to speak to someone else that would be more professional and I was told by Shay that I could hang up and call back. Customer service horrible! Bait and Switch! And some of the units the drywall ceilings are literally falling in on the units!

Tiara the property manager was the most professional and wonderfully pleasant person I have dealt with in a very long time, even when I was very pleasant to deal with myself

Donavan the manager was awesome. My first time in a unit and he totally helped me out on getting set up and made the experience great. Prices were very reasonable as well so would recommend this to anyone looking for a unit to rent.

Manager was very helpful!

Highly recommended the property manager has a handle on things and it’s a no nonsense guy first rate facility reasonably priced

Donovan was very helpful today!

We have been unable to access our unit, and it is impossible to talk to a person about this. The office is never staffed, all the phone numbers I am given go straight to voicemail, and the online chat promised a call appointment but I was never called. There was a note on our online account that the lock was changed several weeks ago with no explanation and I received no notification. This is the worst customer service experience I have had in years.

I'm not one to write review to be honest - I think they're for the lonely or bored, but I loved the place and especiially the chap running it. As a british native customer service is something you hear about a lot in America, but it's usually completely lacking or none existent. Donovan or Don as I ended up calling him was an absolute pleasure to deal with, what a legend. - a lot of business's (I'm talking to you american airlines and almost all fast food restaurant staff) could do with a lesson from him. I maintain your skills aren't being put to good use. Get a spot on an open mic, you're hilarious sir. If your manager doesn't promote you soon then he's not using your potential. If you actually read this, then thanks again Don. Hopefully we get to chat again.

Great customer service! Donovan is always ready to help when needed and is very personable! Have and will continue to refer this locaction especially to friends and family! Thanks for all your help my dude!

easy, quick move. super nice guy named donavan helped me

Donovan was a big help 10/10 service

The storage space worked well for time I needed it, otherwise the property was okay.

Great location! And the day we moved our pop-up camper in we couldn’t have done it without the help of Donivan. He helped us move to a more convenient unit and provided us with the correct lock we needed. Thank you Donivan!

Donovan was so helpful when the kiosk failed me, and I'm so happy he showed me how to use the app!

Donovan was extremely patient and helpful with the app

Donovan was incredibly helpful and informative about everything would very much recommend to anyone

Donovan was great!

Donovan was very helpful today.

Tried to rent a unit and Donovan was super helpful when the kiosk wouldn’t work.

Great location, Donovan is helpful

Customer service manager was great. Thanks for calling and thanks for caring.

The move in was pretty seamless, and every thing was fine till the last month. I had someone parked in my reserved spot for my camper and they had no idea why, the area behind us was littered with trash like some one was sleeping there, and now they double my rate with no reason or notice. I left and found someplace nicer and cheaper than my original rate.

I missed 1 payment because of an issue with my bank card and you guys already cut my lock.

I have had the unit for 5 years and have never seen it before. Very small for what I'm paying and not worth it for what's in there. Although, the business is very secure. No problems with theft.

Nice people, clean property

Ariadne is a polite employee, and gave me information on different units and prices, and answered alot of questions that I needed to know.

Great service. Clean facility.

Helpful

Katie was very respectful and helpful her customer service was awesome thank you

Upper management is horrible is at communicating and returning phone calls but the young lady that is usually working was very helpful and courteous. She ensures the place is clean and operating professionally

Came in to look for possibly renting a unit and Miyoshi was so personal and extremely helpful. Hope to be back there soon!

Clean nicely keep coded Gates

Well lit for going at night. Code works every time. They provide a lock for you. Great experience overall.

Miyoshi and Lyndon are a great help! Thank You!

Miyoshi is one if the best reps I have ever dealt with. She is very personable! Thanks girl!!

Wonderful service from Miyoshi!!

The best customer service

Myoshi is wonderful!! Thanks for always being a great help!

I had several issues with the unit I got, but Miyoshi and Brandon we're so helpful and accommodating! Both times I spoke with either one of them the were polite and went above and beyond in resolving any issue that came up. They were pleasant to work with and treated me with respect I was grateful to have them and they worked out any problem I had with ease and made it much less stressful for me Thank you Brandon and Miyoshi . Just got a call from district manager wonderful costumer service! Will use in future!

I pay my bill here, Miyoshi is AWESOME! Thanks for helping me

We have had a hard time due to covid 19. No work means no money. You would think that they would work with you but no . They don't care! They treated to Auction our stuff not even 30 days late charged us crazy late fees. As if Covid 19 isn't hitting people hard enough. Imagine almost loosing everything you own over $100. My husband took $60 in there but that didnt matter! After we called everyone we knew to come up with the other $40 we still had to pay $144 in late feesNext month we will be clearing our stuff out of there and we will NEVER use them again! Worst experience EVER! The property manger is rude!

They were very helpful and very fast I need a storage place ASAP and they got me one less than 5 minutes when I got there with a pewter says they had the one that I had picked but the computer was wrong so they upgraded me for free thank you Public Storage and I want to thank the staff and supervisors and managers there at Public Storage take care of during these hard times and make sure everyone practice social distancing

1st experience with public storage. Christina was very helpful.

I needed an emergency storage area. Christine was there to help. She was kind and very helpful. It’s nice to do business at a place that when you are greeted you are greeted by someone who is genuine and very helpful. Thank you Christine.

The ladies at this location have been absolutely wonderful! So patient, kind, and caring, given my difficult circumstances. Miyoshi is awesome!

Had excellent service from Christina! Very happy!

Convenient location, very clean grounds. Miyoshi was very helpful and professional. I would recommend this location.

I have been at public storage for awhile now this place great awesome staff christina an miyoshi are the best store your stuuff here at an awesome rate with the number one storage in town

Miyoshi is really nice! ⭐️⭐️⭐️⭐️⭐️

I've had the pleasure of working with Miyoshi my last two visits. She was incredibly polite and seemed very happy to help us, could not meet a nicer person. She did a great job of finding the perfect unit for what we needed to store. The facilities we very clean and very well maintained.

Great customer service that I always look for in a place of business. I admired Miyoshi and how informative she was with the different packages.

Christina is such a helpful person. She is knowledgeable and helps with any questions or concerns. I feel my belongings are safe and secure with her employment here.

Christina greeted me with a smile as I enter the building it was wonderful working with her she is very awesome and nice

Christina was awesome. she was so helpful and patient. she helped me save $$$, was kind & did an amazing job. I have worked with this location for years & have always had wonderful service.

Great service! Christina got me in at very short notice

Highly recommend Public storage always clean always friendly always helpful

I've rented with public storage in the past and I've had only a safe and reliable experiance.

CHRISTINA GAVE GREAT CUSTOMER SERVICE !!!!

Great experience with Christine , very helpful!

Clean office. Efficient & friendly associate. Easy to access. Christina was very informative and helpful. She made move-in a breeze.

Christina was excellent. I was able to look at my unit , book it, and move my things in in no time. Very professional and knowledgeable about the units

Casey was very helpful and nice. Dan was also very helpful with my questions.

Casey was awesome!

The access and ease I have no problems with; however, after renting and paying on time for four months, they jacked up the price of my 10 by 10 from $83 to $101. Without notice. After talking to them....I have changed this to a five star rating contingent upon returning the last 14 days that we have prepaid. Waiting now to make sure they hold up their end. I will let you know here when it happens, because when I am dealt with fairly, I return the favor.

Christina was wonderful in helping with our unit rental!

Miyoshi is an absolutely wonderful representative of Public Storage. She is so helpful and kind. She made the entire process of obtaining a storage unit very simple because she is so knowledgeable about the facility. She truly helped us and continues to help us by answering any of our questions that we may have pertaining to our unit. Thank you so much Miyoshi for being so helpful!!!

Moved in today. This was my first time looking at storage units so I needed to look a couple sizes. Heather was great! She was understanding and patient. Everything got done quick with no hiccups

The customer service here is wonderful. Miyoshi has been a lifesaver. I would definitely recommend this location to others.

Very cool, very understanding and patient.

Christina, in the office, is a dream. So helpful!!!

Miyoshi was absolutely amazing very helpful and polite will recommend this place to anyone who needs it

Casey was great with a quick and thorough check in process!

Miyoshi was instrumental in giving advise for the appropriate sized unit. The price was cheaper than most other places and access is easy and fast. Definitely worth your business.

Miyoshi is wonderful! Thanks for everything!

Thanks Miyoshi, you're awesome!

Miyoshi and Sam were very helpful! This is also a very convenient and safe location.

Great place. Miyoshi is amazing, and one of the reason I come make my payment. Great prices as well.

Lot of space

Miyoshi was great and friendly. She knows what she’s doing!!

Nice and easy process! In and out! Miyoshi is great! Thanks!

Miyoshi is nice and helpful!

Myoshi completely sold me on using public storage. As a matter of fact I cancelled My appointment for a cheaper unit down the street because Myoshi made me feel comfortable storing my stuff here!

We received great customer service from Myoshi during the tour and information of the facility and procedures.

Everybody I have dealt with has been fabulous. Glen helped me get started and had everything ready for the next person. They were just waiting for me to come back in and finish paperwork up. Awesome people to deal with I would suggest this to anybody!!!

There are certain things that are frustrating but that I understand with regards to storage, mainly that is the consistent increases in rent once you move in. However what I cannot for the life of me understand and is going to be the reason I never use Public Storage again is the fact that as a customer I am paying for a service i.e. a climate controlled place to store all my goods, but if that service is not provided I still have to pay and Public Storage is not liable for the damage done to my stuff. THE STORY On the 31st of January right after the deep freeze hit the midwest I went to my storage unit to get something out and noticed the whole climate controlled area was freezing cold, but since it was after hours and I had things to do I grabbed what I needed and left. The following day I called the facility to inform them of this which resulted in the employee going to the unit and admitting it was cold (it was below freezing fysa). Since I am no longer in the area and I am sure there is damage done to various things in my unit I tried to get back in touch with the facility to see what the process was to make a claim. I left multiple messages without ever getting a call back, finally I had to reach out the the area manager who was not even aware this happened. So basically the facility was not going to inform all of their paying customers that they allowed their unit to get below freezing for multiple days and only checked on them because I told them about it (FYI THEY ARE SUPPOSED TO CHECK ON THEM DAILY). I then am informed that I will have to make a claim with MY INSURANCE not SELF STORAGE even though they failed to provide me a climate controlled space. I am beyond frustrated with the poor service being provided (oh and area manager never called me back to confirm HVAC system was operation as he promised). Well if you made it through all that, I encourage you to find another facility.

Miyshi was a great help and services to us. Thank you! Jim

Andrea gave me excellent service today

Miyoshi is the best and is always smiling. She is very helpful. I highly highly highly recommend!!!

The place is ok. The storage unit that my parents where using was very dirty and dusty. The door was super hard to open, unless you used the rope on the middle part, after opening the door all this dust fell down and can get into your eyes. The unit we had was also pretty small compared to other storage units that we found for the price that we paid.

Very easy experience. I showed up early and was greeted and checked in signing all paperwork and getting a tour. Stephanie was very helpful, and I would recommend using this location

The worker Stephanie was very professional and kind, she laid everything out in a very articulate manor. I look forward to further use of this company.

Best service ever I ever experience???? Miyoshi was the best person an very knowledgeable an very sweet

Clean and professional! Thank you Stephanie!

Great customer service from Stephanie and Miyoshi! I would highly recommend this location!

It was a wonderful experience getting my storage. The attendant was so much fun to talk to.

Mi Yoshi is so helpful and always nice!!! I’m glad so she the manager of this property now!!!

Keep them notified. Payment due on the first day of the month. Nice, friendly and secure. Less expensive than U-HAUL. They aren't climate controlled, but they aren't bad.

I had a 10 am appointment to get storage unit. No one was there. I called and left message and still have not heard from them. Not even an apology.

Great place

Thanks to Glen for making it a smooth and seamless start in getting a space for storage. He made it possible for me to accomplish this on my only day off. Thanks for squeezing me in!

Glen was very helpful and informative. Place appears secure and clean.

Great experience. Gabby was very helpful and informative.

Gabby was nice, very helpful and informative of getting a shed at the location.

Glen provided an excellence service today. This is my first time leasing a storage unit, and the experience was great. I will definitely recommend this location to friends.

Poor service

Gabby was awesome & SO VERY helpful! Thanks so much!

Gabby really made my day. This was my first time storing anything and to be honest I didn't really know how to feel about it. Gabby reassured me that everything was going to be fine, and talked me through the process. She went over everything she could, including the lease, and reassured me that the cylinder lock was a great and secure choice. Thanks again Gabby.

Gabi was awesome. Loved her service

Moving in was a breeze. They were very helpful even when I received miss-information on my first bill and fixed it right away. The irritation I got was when I moved out. I moved all of my things during the span of one day and night. I planned to call on Monday to close my account and by Sunday morning I had received an email with my "move out receipt". I thought to myself "well that's great, I didn't even tell them I was moving out... but I'll call Monday just to be sure my account is closed"...Which I did, and when I explained the email to the lady on the phone (not Gabby), she was extremely rude. She kept on asking for my Driver's license number (which heaven forbid I didn't have memorized!) I told her I had the email with my account number on it and would that do...to which she quickly replied "your driver's license number is on the front of your drivers license" (well news flash...I'm a grown educated adult! I know where to find my license number! I had just moved and to be honest I was just opening up my computer and didn't even know where my purse was from the crazy weekend!) I tried to give her the Public Storage account number from my email...Nope, nothing would do other than my damn drivers license number! After getting rude comment after rude comment, I finally found my license and gave her the coveted number (which I had no problem finding thanks to her professional guidance) she hurriedly said that my account balance was zero and my account was closed and to have a nice day...then hung up. I don't know what this lady's name was, I know it wasn't Gabby, but be careful....she's cranky today!! I don't understand what I said to tick her off, but clearly she doesn't belong in customer service. Moral of this long story is to have your drivers license number memorized or else!!!

Gabby was awesome, got the job done quick in this freezing weather!!!! Thanks girl!!!

I came in to look at some prices on a few units this morning. Kristina was very informative and helped me with all my questions i had. When i am ready to move i will definitely choose this location. Kristina was very polite and helpful.

Gabby was very helpful, fast, and friendly. I follow her around to any store she goes to, she is a great assist.

Gabby was great! Gabby got me in and out!

Super helpful!!

I started renting from Public Storage in April 2017 and after just 6 months, they raised my monthly rate by $48 per month! I guess they hoped I would not want to deal with moving and would just accept the price increase. I refuse to do business with companies who treat their customers like this so I moved to a new facility. BEWARE!!!

Gabby at the front office is a gem to work with, most definitely a asset to public storage company. She was personable, friendly & very patient....if I ever need the services again this is the spot I will come to and hopefully gabby will be on duty😊

Haley was efficient, patient, and thorough! I'm very satisfied with my arrangement and her service!

Carrie was very helpful. Knowledgeable. 5 stars!!!

Carrie was very helpful. Will be coming back to this location

Great loc. Luv the staff, Carrie helpful.and nice.

Carrie B knows her stuff. She is friendly and engaging with a great sense of humor. The facility is clean and inviting. Would recommend others stop in to see Carrie if you need storage issues resolved

Good clean safe

Easy rental process, Gabby is a wealth of information, resourceful and eager to make the storage experience as easy as possible.

Gabby was very helpful in opening up a new storage space.

Gabby was awesome!!! She explained a lot. She's great.

First time renter here and I feel like I chose the right place! Gabby was super nice and very helpful! I would definetly recommend anyone looking for a storage unit to come here!

Gabby was great, she helped with my storage needs, as well as personal, she's just perfect!

The management is great answered all my questions..Gabby was very sweet will rent again 2nd if anybody asked me if I knew of a good storage place I will send them it way

Gabby was great answered all my questions great customer service attitude..

Went to look at a unit, while having a bad day already as is, the last thing i wanted to do was go put all my belongings in a storage .... but with the help of the nice lady working she made it alot less stressful and not as difficult as it could of been... i couldnt begin to explain how much help she was Lesley is a great help if anyone has anything they need put up in storage or what not they are my number one recommendation. Thanks again Lesley!

Gabby was extremely helpful and very friendly. She ensured I received the best price and even helped me to find a rental van to move my stuff. I am definitely recommending this storage location to my friends and family.

Lesley thank you very much! Very thorough and accommodating

Great value for the money and I was easily able to drive a large moving truck around to our unit. Gabby was very helpful and super nice.

I'm not originally from this area or anywhere in Missouri for that matter. Just here visiting. I was able to pay my out of state public storage bill in cash easy and fast at this location!! Lesley was super helpful, kind and amazing. I don't think I would rent storage space from any other company. I highly recommend Public Storage to anyone who needs some extra space for their stuff.

Gabby helped me with my move in today and she was wonderful! It was quick and easy and she set me up with everything I needed!

Very kind, respectable.

Gabby & Lesley were very helpful & kind. Gabby is always nice & goes above & beyond for whatever I need. She will call customer service for me help in whatever way necessary. I really like working with this location.

Bubbly, friendly atmosphere, great rates, and the management staff is fantastic.

Gabby was very helpful with my needs and i appreciate her service

Gabby was great and made the whole experience very pleasant! UPDATE (7-5-16) The main gate has been OPEN / BROKEN for months!

Gabby was very friendly and helpful. She showed me the unit and had supplies available for packing and storage. The units are easy to get to and paved for drive up. Lanes are a little narrow for turning around with a large vehicle except at an intersection.

Had a great experience. The price was a lot better than other places in the area. Storage area was clean and in a decent condition. The customer service was AMAZING. The property manager, Glen, was great. Made great conversation and got me into my storage unit pretty quick. Would definitely recommend.

Gabby was very helpful. She insisted on making sure we had the right size unit, which was very fortunate; had we gone with our initial guess, we would have been seriously short on space. Thank you!

She was very helpful and very kind! :)

It's nice here. There are a lot of explanations and suggestions to protect what your stuff from moisture. Easy drive up spaces.

Gabby was very helpful and made the whole process of renting a unit stress free and clearly defined. She offered plenty of help and accessibility and the place is very clean.

Gabby you rock!!! Thank you so much for making my moving process so easy and for assisting me with getting the access I needed for my colleagues to help me unload everything. This place is cozy and had plenty of space for vehicles to maneuver in and out. You were a pleasure to work with. Keep it up and thanks again!:)

Friendly customer service. The Rental process was fast and convenient.

Gabby was very helpful she helped me arrange everything in my unit. I definitely recommend public storage ☺

Gabby is a great help, she always answers my questions, and is very friendly.

Gabby helps me with my payments all the time.

Gabby has been so amazing with helping in this process. And also helped me with my billing needs.

The customer service was spectacular! The lot was clean and Gabby was very helpful. Im very pleased with my experience.

Glen provided me with great service:)

Gabby is amazing, shes very polite, and very helpful. She does a great job at her job

The property manager Gabby helped me with the moving process and helped me pick out the boxes that my company needed. Thanks for your hep and your smile Gabby!!

The property was clean and free of litter. The staff was super nice and helpful. I would definitely rent storage space there again. An overall great experience.

Gabby was awesome. She's extremely friendly and made the process easy.

Gabby helped arrange a storage unit that was perfect for my needs. Excellent, friendly service.

Jacob was absolutely awesome! So helpful and friendly! Great experience!!!

Gabby is an excellent manager and very helpful

Very friendly and professional. I came in the second time after I shopped around and Gabby remembered everything from my first visit lol. Great place

Gabby was very helpful in clarifying questions and concerns. She helped make a stressful move a little bit easier to deal with. Thank you!

Missy was extremely helpful, with my storage situation great location and nice prices

Tameica and Justin and Donnie are awesome. Great team.

The unit was clean and well kempted. The price reasonable, especially considering the first month for $1.00. The young Lady, I think the Manager, Gabby, was very nice, professional, efficient, friendly, and very knowledgable in general,, specifically about the business in particular. I have been in and out about three times and Gabby was always busy, never just standing around. I would give my experience a 10 plus and Gabby at least the highest score possible. I had never used a storage facility before and had never met the Manager, Gabby, but I would certainly recommend to all, in the highest. Jimmie K. St. Charles, Mo. 63303

I was pleased with my visit to this storage facility. Gabby was very knowledgeable and friendly. I will recommend this facility to friends and family.

I really enjoyed my visit with Gabby at this facility. She was very helpful with everything I needed. Very friendly young lady. I strongly recommend using this facility.

Our experience with Gabby has been amazing. she was able to move us in less than a week from us talking to her in the office. She also had us moved into a unit that we specifically wanted and the door was broken. less than 24 hour I might add. very personable and friendly. Easy to get along with. The district manager was very cordial as well. Thank you for a great first impression!

Gabby was great she helped packed the unit the right way so I can fit everything in the unit thanks.

Gabby (I think that was her name) was friendly, helpful and efficient. She got me through the paperwork quickly and painlessly while answering my questions knowledgeably. Nice job!

Don was awesome. Made the rental nice and easy

Don was awesome! Thanks for everything don!

Don was extremely helpful and courteous.

Dom was very courteous

It has very friendly staff. Clean units.

Donald is very professional at what he does. thanks PS!

My experience with Lamont was great he helped me find the Best storage unit for my appliances.... Fast service, & Very friendly!!!!

Don was very helpful

Don gave me excellent service saving me money with a transfer.

Don helped me out and was very nice and made the process easy

My husband and I went today, it was a wonderful experience. Marie worked with us today, she was a delight to work with! She was extremely helpful and kind. The property was clean and well secured, the units are large and affordable. The experience overall was wonderful and we would highly recommend it!

Don was very nice and generous help me to understand the policy and procedures when being late and leaving

Don was great. Very helpful and very nice. I will be doing business here in the future if I ever need storage!!!! A+++

This was my first experience with a storage facility, and an associate named Mike was extremely helpful in walking me through everything.

I rented a unit the first part of April however 5 days later when the drywall fell from the ceiling, two full sheets of it,I reported it and was told by the attendant it would be taken care of promptly. I gave them a key to my unit so it could be repaired. The attendant email the district manager, promptly that morning I thought he issue would be handled promptly. I couldn't have been more wrong. I had much more to store and was waiting on them to get in touch with me. Nothing had been done after 10 more days and I called the district manager, Brian Fenili, he promised to have it repaired right away. Needless to say nothing happened again and I moved my possessions out to another storage company. I was contacted by the attendant on the 30th of April and told that the unit was fixed and available if I wanted to pay for another months rent. I was promised a refund by Brian Fenili refund and surprise no refund yet! Beware

Awesome experience. Don was very helpful, I appreciated his assistance in the process.

Don and Scott helped streamline the move-in and made signing up for a Public Storage locker a breeze. Big thanks to both those gentlemen.

Gabby Saved me from a spider and was awesome. Very helpful

Don was great. Great customer service. Walked in just browsing for a unit and left out with one thanks to Don's excellent service.

Don and scott offered great customer service

Very helpful and fast. Service is very good.

Gabby is awesome!! She's always so bubbly and friendly, with a big smile on her face. Offering help without hesitation. Made my relocation back home stress free!! Give that girl a raise!!!! Keep up the good work Gabby!!!

Gabby is always friendly and extremely helpful! The whole staff is!

They're always extremely helpful and nice here! Especially Gabby. The units are always clean and easy to access.

We were from out of town and the property manager, Don, was so welcoming, polite, and helpful answering questions and getting us set up with storage for our daughter's things. He made it so easy to complete the process! Thank you!

Gabby, was very helpful with selecting the right storage unit for my items. She also answered any questions we had.

Don and Marie were awesome...

Efficient. Serves the purpose. Mike was helpful

Great service!!! Great experience!!!

The folks at public storage could not be nicer, from Gabby on down, everyone we have ever dealt with has been beyond helpful, and I will highly recommend them to anyone.

LET ME START BY SAYING PUBLIC STORAGE SUCKS. I RECENTLY RENTED A STORAGE BIN, 10 X 12 WITH A FRIEND OF MINE IN EARLY DEC. THE RENT WAS $ 1, UNTIL THEY ADDED ALL OF THEIR FEE FOR THIS AND FEE FOR THAT . OVER $60 TO GET IN . RENT WAS DUE ON THE ST. BY THE 5TH WE RECEIVED 2 RUDE PHONE CALLS AND WAS LOCKED OUT OF THE SYSTEM , TOLD THEM WE WOULD BE IN TO PAY IT ON THE 9TH .. NO ONE IN THE OFFICE. GOT 3 MORE CALLS ON OR AROUND THE 15TH , SAYING IF WE DIDN'T PAY THAT DAY THEY WERE ADDING ON A $ 89 LATE FEE . TOLD THEM WE WOULD BE THERE FRI THE 17TH . WENT THERE AND AGAIN THE OFFICE WAS LOCKED. NO ONE AROUND, I WAITED 20 MIN. OR SO. CALLED AND TALK TO A FEMALE WORKER AND TOLD HER I WAS NOT HAPPY WITH THE CUSTOMER SERVICE AND WOULD NOT RECOMMEND PUBLIC STORAGE TO ANYONE...... SHE VERY KINDLY TOLD ME TO SCREW MY SELF AND HUNG UP. WENT BACK SUN. MORNING TO PAY THE BILL. WHEN I ASKED (GABBY) WAS IT CORPORATE OR THE LOCAL OFFICE THAT MADE THE HARASSING - RUDE PHONE CALLS ( 9 IN ALL ) , SHE SAID IT WAS THE LOCAL OFFICE . SHE SAID THEY ARE INSTRUCTED TO MAKE AS MANY PHONE CALLS AND SAY WHAT EVER NEEDS TO BE SAID TO GET THE CUSTOMER TO COME IN AND PAY THE BILL . WE NEVER RECEIVED A FRIENDLY REMINDER CALL, JUST A HARASSING , THREATENING , RUDE PHONE CALL. I HAD PLANNED TO KEEP THE LOCKER FOR 6 MONTHS OR SO BUT I CLEANED IT OUT ON MON. THE 20TH AND MOVED MY ITEMS TO A LOCKER WITH A DIFFERENT COMPANY. NOW I PAID FOR THE LOCKER UNTIL JAN. 31ST , SO THIS GABBY LADY WANTS TO END THE CONTRACT ON THE 20TH SO SHE COULD START RENTING IT AGAIN . I ASKED IF I GOT A CREDIT AND SHE SAID NO, THEN GOES THRU SOME MUMBO JUMBO , SO I WENT BACK IN , PUT THE JUNK LOCK YOU HAVE TO BUY FROM THEM AND LOCKED IT TILL THE 31ST. THEN SHE THROWS A FINAL THREAT SAYING IF THE LOCK ISN'T OFF ON THE 31ST THEY WILL CHARGE ME A FEE FOR TAKING IT OFF . SCREW YOU PUBLIC STORAGE . IF YOUR LOOKING FOR A STORAGE LOCKER LOOK AROUND , THERE ARE A LOT OF GOOD COMPANIES OUT THERE . DO NOT BE FOOLED BY PUBLIC STORAGE THEIR CRAPPY CUSTOMER SERVICE AND THEIR FIRST MONTH FOR A $1.... YOU GET WHAT YOU PAY FOR .

I've had a wonderful experience working with one of your employees. His name is Don. I've been what you might call a problem tenant. But, I always pay my bill. As late as I've been. Don has been so very helpful. I can't imagine anyone being so patient and informative. Thank you Public Storage for having someone like Don to assist me. Thank you.

One if not the very best exrperience dealing with as storage company. I want to make special notice about the "Relief Manager-on duty" Mr. Don Guzawawqya...In addition to being very courteous in every aspect, his knowledge about the industry and products is outstanding...his sales skills are also very good. In a casual conversation, he mentioned his family and career goals of becoming a permanent site manager (having his own store)...based on the above ( I have many years in management/sales) I would state that based upon his performance processing my request that he is definetly ready for advancement...Lastly, the appearance of this site is noteworthy! Joe