Public Storage Self-Storage Units at 9640 Hudson Road, Woodbury, MN

Staff is very friendly

Phillip very nice guy service top notch

First and foremost i want to say Skyla was very helpful on the phone and was interested in assisting me with looking at units for my business I go there on set day to look at units, office door was locked, i waited thinking someone was in the bathroom 20 minutes go by i text the number on the door letting them know i was at the property, i call the number Skyla called me on and a guy answers saying “he has stuff to do and is at another location” i tell him what i was interested in looking at his reply was “it’s raining i don’t feel like going around looking at units”…there was only 2 units i was interested in looking at sizes making sure it will work for my company He was not very helpful he was talking to someone in the background saying “I’m on the phone with an appointment if you’re not there at a set time he got stuff to do” basically complaining to someone sounding rude as hell Talking to potential customers rudely and making it known you didn’t want to do your job by the “don’t have time” or “don’t feel like it” cause of a little rain won’t get you customers Not even sure if he said his name on the phone but i believe it was Phil or Phillip rings a bell

Phillip was a great help!

The manager Ary at the Hudson Rd location in Woodbury has worked with me saving me money and resolved any issues that have come up. Thank you

Been here since 2019, just shy of 6 years, and the team here, especially Angie (No longer there) and Ary (for the last 3 years).

Very positive experience! Ari answered all my questions and met all my needs and expectations! Will recommend to other friends and family!

The folks working the counter are very good helpers and very knowledgeable

Ary was very personable and informative, I felt very comfortable renting a storage unit from her.

Phillip went out of his way to help me get into my unit!

Phillip was super helpful in showing us the unit, answering all our questions and getting us set up with what we need for renting! Thank you.

Ary was really helpful and nice. Answered questions before I asked, which was nice.

Ary is the best person to have helped me in a long time. Works diligently to assist my ever changing needs and is always very kind. (Always get a unit bigger than YOU THINK you'll need)

SKyla was very polite, professional, courteous, knowledgeable, and was very helpful. She has what it takes to be a great customer service.

Ari was AMAZING!!! She went above and beyond to help us determine our storage needs and get us a good solution. She is so happy and pleasant and makes us want to use Public Storage in future! Great experience, we are happy to be using this company’s service!

Ari is very knowledgeable, helpful, patient, professional and quick to respond.

This was an easy and efficient set up for me, thanks to Ary and her expertise! Thank you for your help!

Great experience! Rented same day, manager was extremely helpful.

I was a customer with Public Storage for the past 5 years. Excellent service and my belongings were secure and safe!!

Great experience! Friendly and efficient!

Fast and easy. Onsite manager really nice and helpful.

Nice place, great service. P.S. use code at door......the app. sometimes doesn't work right.🌎

We received excellent service in a timely manner and with kind smiles from the helpful ladies who work here. They showed us around and how to use the facilities. Service seems simple to use and the premises seems very secure. I can’t wait to use our storage unit. Thank you ladies!

The customer service was great. The ladies were very professional and answered all of my questions.

Dayle was great, great customer service, very knowledgeable, friendly and patient...

DAYLE. WAS VERY HELPFUL, GREAT GUY

Ari was phenomenal! I’m new to renting storage and she was an expert at helping me understand the process, options and considerations. When I call, she responds quickly :) Thank you, Ari!!!

Very easy to work with

Absolute worst decision to try to rent a space here. I paid in October and signed up for auto pay. Went to put our truck in storage 3 days ago and my account was closed because I didn’t put anything in the storage unit right away. Left 3 voicemails and no reply from the worst manager ever “Ary”. Can’t get my money back or a space I paid for or a call back. Don’t waste your time on a business with such poor customer service. I would rate them a zero if possible.

Ary is absolutely the BEST manager that this location has ever had. She is extremely knowledgeable, personable and when needed, a life saver. 👍👍👍👍❤️👍👍👍👍

Had a pleasant experience! 😄 very friendly staff who are more than willing to help and go above and beyond!

Ary has been super helpful and very professional with every question and concern I have had with my unit. I couldn’t ask for a better experience.

Ary, At public storage 9640 Hudson Road in Woodbury, Mn is the best to work with. I have had a unit there close to 20 years and Managers come and go. Ary has probably been 3 years and is always happy and asking if you need any help. If you need anything she always has the answer. She provides the best service.

They just installed a ton of new cameras so that’s reassuring to everyone! 👍🏼👍🏼 📸

Kudos to Your Amazing Customer Service! Hi Ary, I hope this message finds you well! I just wanted to take a moment to express my appreciation for the outstanding customer service I received recently. You are incredibly helpful and went above and beyond to ensure my experience was a positive one. It's refreshing to encounter such dedication and professionalism, and it truly made a difference. Looking forward to my next interaction. Best, Mark

Ari is great! EVERYTHING else is lacking. Yet ANOTHER rate increase of $60. For what? Potholes that damage my car. Minimal maintenance exterior and interior. They finally got security cameras… can’t miss them 😂🤣😂 The gate doesn’t consistently open on the side it’s supposed to. No rhyme or reason to it. The unit I had prior to my current one flooded and froze. Two inches thick covering my entire unit. Because the plow people they hired did a crappy job. The vents inside the building are covered in a blanket of dust and filth… fire hazard if nothing else… The constant rate increases every couple months are absolutely ridiculous. Ari is about the only positive thing this Public Storage has going for it..

I had a really bad experience at another location in terms of my safety and my belongings being safe. Not here! I have never felt like I was vulnerable at this location. * The other location was in an area where people other than renters could access* Ari and the others have always been present, proactive, and reliable. I had one unit outside at first, that was a not so good choice for me ( liquids freeze) and when a unit inside became available they were quick to inform me and I was able to move units with no problem. The inside facilities are prefect, temperature regulated, automatic lighting, and several doors to access each section * which is nice when more than one person needs to get into that section. I had a situation where my door locking mechanism came unhinged and was fixed as soon as I notified them. Seriously, like immediately. Pricing is good, the rent does increase every few months, based on market rate. That took me by surprise, but the increase wasn't substantial, so it was okay. The app is the only area I think could improve, after it's last update, it glitches often when opening the gates, sometimes even requiring me to restart my phone. But that's not a location thing. After having to do a quick exit from the other location, I was nervous about going to another Public Storage facility. But I haven't regretted my decision at all. I feel my belongings are safe, I feel when I'm there at 6am or 830pm I am safe... oh and they installed exterior cameras since I've been there too... again adding to my sense of security. Would definitely recommend THIS location!

Been helped multiple times by Ari and she's gone above and beyond every time! Excellent service, and never had an issue! Happy customer here

Thanks to Ari, a person who knows the job and takes care of customers, thank you so much for everything!

The service representative locked my storage unit for me when I inadvertently forgot to lock it. They were able to unlock it when I arrived to use it. Good customer service!

Top-notch service from the staff. Big thanks to Ari for your help!

Ary was incredibly kind, efficient and knowledgeable! Answered all my questions, finalized my paperwork, and showed me to my storage unit - all in less than 30 minutes! Incredible service.

I have a unit at the Commerce store. The system was down today, so I was sent to the Hudson road location. Haven was amazing. She was able to help me with my reservation, even though it was at another location. I'm so happy she was able to help and give me a sense of peace over the matter.

They raise my price after 3 months. Bait and switch!!

Horrible service. My rent increased after 2 months. Garage door broke and couldn’t get it to open. Stopped by so many days in a row to get help, called in and no answer. Finally, Ari showed up and ordered maintenance to replace door. It was supposed to be fixed but it took over a month for door to be replaced. Was told that the lock needs to be replaced. Picked up the new keys and it doesn’t it open the lock. Stopped by many times and there’s no one working. Not to mention, no one can help when there’s an issue. There’s no one ever working or answering calls. Horrible!!!

Ary Miller did a fantastic job yesterday. I went in to get a second unit. She explained my options and the end result was a larger unit for a few dollars more. Thank you Ary for your knowledge and a great experience.

I will say over the past few weeks they have literally gone out of their way for me, and I have had plenty of issues to deal with. Great staff. I would recommend this facility for anyone needing to store something.

Very poor service and terrible maintenance of property. Snow piled so can hardly get through. Ice everywhere.Service garage door was broken for a month. Bathroom lock broken and toilet plugged

Nice place

Nancy is very helpful, had a bit of a confusing situation. That she was able to figure out.

Nancy is a glorious soul

The price was decent and the location for me was convenient because it is surrounded by a lot of shopping centers. Otherwise, I wouldn't recommend this location. The property manager is never on site. Office is locked all the time. The first day I rented a storage I went there and no one was on site. Called. No one picked up. Anyways, I reread the instructions sent to me and was able to figure out on how to open the gate myself. Terrible. My move out is today. The email sent to me as instructions was to stop by the office to let management know I moved out. Can't do that when no one is ever there. Again, office locked. I CALLED several times prior to the move out to make sure someone is in the office but no one picks up or return my messages. I hope the owner knows and replace that property manager. Hope they don't charge me for next month either. If anyone decides to rent here, make sure you have no valuables inside as there is no cameras, no property management onsite and a phone number that is useless. You're on your own here. I doubt their insurance is helpful either as you can't contact anyone to make a claim. Good luck. GO somewhere else. Not worth the headache.

We had our inside unit broken into this September 2022. There were over a dozen other inside units broken into. The security is non existent. Anyone can get into the interior unit area. The doors are not locked. There are no cameras. Management never called police. We had to call ourselves. The management was not even sure when it happened. We lost many valuable and family heirlooms. Super unhappy with the lack of protection we are given in a gated area and interior unit. Then 10 days later the rate increased by over $50 (39%)!! What is the deal here?

This staff at this place did not know how to run the basic check out procedure. From my side, I paid every single rent on time during the my rental and never missed one. For my final month, I have given my early vacancy notice and verbally told him twice I have already moved out. Everytime I was told by him it has already been taken care of. I thought I was good. Apparently this is not true because I received a letter from the debt collector 3 month later. I would never rent from this place.

Dario was very helpful

Nice people, but the facility is very subpar. Garage doors are bad. Pavement is bad. And they only have one gate working. They are not fixing 2nd gate. So u have to get out of vehicle to enter code. They feel obliged to raise rates though! Go elsewhere!

Got a corner storage and it was awful. There's a hole in the corner, clearly. Since we have the corner storage, there's a dip (seems like all the corner storage has this ugly dip) right in front of the storage door. Tons of water and melted snow has gathered and we haven't found a way to get around it. It's nasty. We are having a difficult time avoiding this HUGE dip and have no actual way to bring anything in, without feeling like we are crossing a lake! I hope the water level doesbt get any higher or my stuff will be damaged for sure!

I give this place 3 stars only because of Eon he was such an awesome guy to work with. Fun and actually cares. I wish I could say that about the rest of the staff

I had some confusion between two storage unit accounts and Tom went above and beyond to help me resolve the issue - within 30 minutes!! Thank you Tom!

Absolute Trash! They do not plow anywhere near the units. I cancelled my acct both with them and on the app and moved out after a few days because I could not access my door through the massive snow bank and they are still charging me! They have now charged me more than 900 dollars for a space I could not access after 3 days. I cannot get them to respond through any means of communication. DO NOT DO BUSINESS WITH THIS AWFUL PLACE!