Public Storage Self-Storage Units at 9640 Hudson Road, Woodbury, MN

Horrible service. My rent increased after 2 months. Garage door broke and couldn’t get it to open. Stopped by so many days in a row to get help, called in and no answer. Finally, Ari showed up and ordered maintenance to replace door. It was supposed to be fixed but it took over a month for door to be replaced. Was told that the lock needs to be replaced. Picked up the new keys and it doesn’t it open the lock. Stopped by many times and there’s no one working. Not to mention, no one can help when there’s an issue. There’s no one ever working or answering calls. Horrible!!!

Ary Miller did a fantastic job yesterday. I went in to get a second unit. She explained my options and the end result was a larger unit for a few dollars more. Thank you Ary for your knowledge and a great experience.

I will say over the past few weeks they have literally gone out of their way for me, and I have had plenty of issues to deal with. Great staff. I would recommend this facility for anyone needing to store something.

Very poor service and terrible maintenance of property. Snow piled so can hardly get through. Ice everywhere.Service garage door was broken for a month. Bathroom lock broken and toilet plugged

Nice place

Nancy is a glorious soul

Nancy is very helpful, had a bit of a confusing situation. That she was able to figure out.

The price was decent and the location for me was convenient because it is surrounded by a lot of shopping centers. Otherwise, I wouldn't recommend this location. The property manager is never on site. Office is locked all the time. The first day I rented a storage I went there and no one was on site. Called. No one picked up. Anyways, I reread the instructions sent to me and was able to figure out on how to open the gate myself. Terrible. My move out is today. The email sent to me as instructions was to stop by the office to let management know I moved out. Can't do that when no one is ever there. Again, office locked. I CALLED several times prior to the move out to make sure someone is in the office but no one picks up or return my messages. I hope the owner knows and replace that property manager. Hope they don't charge me for next month either. If anyone decides to rent here, make sure you have no valuables inside as there is no cameras, no property management onsite and a phone number that is useless. You're on your own here. I doubt their insurance is helpful either as you can't contact anyone to make a claim. Good luck. GO somewhere else. Not worth the headache.

We had our inside unit broken into this September 2022. There were over a dozen other inside units broken into. The security is non existent. Anyone can get into the interior unit area. The doors are not locked. There are no cameras. Management never called police. We had to call ourselves. The management was not even sure when it happened. We lost many valuable and family heirlooms. Super unhappy with the lack of protection we are given in a gated area and interior unit. Then 10 days later the rate increased by over $50 (39%)!! What is the deal here?

This staff at this place did not know how to run the basic check out procedure. From my side, I paid every single rent on time during the my rental and never missed one. For my final month, I have given my early vacancy notice and verbally told him twice I have already moved out. Everytime I was told by him it has already been taken care of. I thought I was good. Apparently this is not true because I received a letter from the debt collector 3 month later. I would never rent from this place.

Dario was very helpful

Nice people, but the facility is very subpar. Garage doors are bad. Pavement is bad. And they only have one gate working. They are not fixing 2nd gate. So u have to get out of vehicle to enter code. They feel obliged to raise rates though! Go elsewhere!

Got a corner storage and it was awful. There's a hole in the corner, clearly. Since we have the corner storage, there's a dip (seems like all the corner storage has this ugly dip) right in front of the storage door. Tons of water and melted snow has gathered and we haven't found a way to get around it. It's nasty. We are having a difficult time avoiding this HUGE dip and have no actual way to bring anything in, without feeling like we are crossing a lake! I hope the water level doesbt get any higher or my stuff will be damaged for sure!

I give this place 3 stars only because of Eon he was such an awesome guy to work with. Fun and actually cares. I wish I could say that about the rest of the staff

I had some confusion between two storage unit accounts and Tom went above and beyond to help me resolve the issue - within 30 minutes!! Thank you Tom!

Absolute Trash! They do not plow anywhere near the units. I cancelled my acct both with them and on the app and moved out after a few days because I could not access my door through the massive snow bank and they are still charging me! They have now charged me more than 900 dollars for a space I could not access after 3 days. I cannot get them to respond through any means of communication. DO NOT DO BUSINESS WITH THIS AWFUL PLACE!

I rented a unit and have been unhappy with a couple things one is limited hours to access my unit. The other is the nearly 25% rate increase after a few months. Especially with a non heated unit and auto pay.

Horrible non-existent customer service. I’ve been trying to get my account corrected for over a month on a storage unit that I never rented. Nobody can fix the account balance and nobody will call me back. Good luck to anyone that needs to talk to a human being. I was able to resolve my issue today with the help of Ben so I improved my rating to 4 stars. He assured me that management is working on improving customer service and I would rent from Public Storage again if I need a storage unit. I appreciate them fixing the problem right away when it got to the right person.

My experience at Public Storage was a terrible one. Monday I will be getting a hold of your corporate offices. Did I mention I walk mostly with a walker. The key pad was not working on th right side gate . So now what .Pull up to the left gate oh but the key pad is on the passenger side.thats ok I will just get my walker out and go around the car to access th e key pad. Then the hidden charges of 25 dollars no reason for that and 15 dollars for your worthless insurance. Then when you go to leave if your close enough to the key pad when you go to leave you could run over a massive curb..Real carefully planning. It is the American way to stick it to the costumer .

Check in was super easy when choosing to store our stuff for an extended time, but Nancy was super friendly, helpful and efficient in getting us checked out.

Nancy was extremely helpful getting me checked in and setup at my unit with the app, codes and lock. Very convenient location.

Highly recommend this storage facility! When I inquired, I received a quick call to follow up and answer my questions. When I arrived the next day Angie was waiting for me, standing outside, with a smile and a friendly wave. She showed me the place and the unit. Everything was very clean and felt very safe. Afterwards, she was kind enough to give me some tips on storing my items and explained all the billing and insurance options. Couldn't say enough nice things about my experience!!

Angela was amazing!! The process is so fast and smooth and the units are very clean. It’s a very friendly office and I would recommend it to anyone.

We rented a storage space with VIcki yesterday. She did a great job getting our account set up and made sure we understood the contract and how the gates worked. She even went out with us to be sure our code worked at the gate. It was a very positive experience.

Lady’s here at the best! So nice and friendly and you can joke around with them! Love the staff here so much!

This is my second time using this Public Storage location. Will use again when I need to, easy check-in/out process and no issues! Nancy in the office is AWESOME.

Great customer service experience, the office was so nice and friendly. Angie is the very best and deserves a raise 😄 and she returns phone calls.

They never return calls

My experience here at this public storage sight on Hudson road couldn't have been any better. Angie nailed what true customer service is supposed to be. From start to finish she guided me through the process and made it a no brainerd and that my personal belongings were going to be safe and in good hands. Clean and up kept both in the office storage grounds and storage itself. Thank you Angie although new in this town I would recommend this storage location to anyone. Truly amazing.......your awesome 👌

Thank you AngleaYou rock on so many levels. First, thank you for accommodating me on such a crazy day. Thanks for helping me through this process, for explaining the nitty gritty of storage contracts, but mostly. Public Storage is lucky to have you as an employee,

Top notch customer service!

Desiree was fantastic! Very helpful, timely and a pleasure to work with!

Very clean.

Great customer service!

Nancy is great to work with. Always ready to answer questions. Always a smile and "Thanks for using Public Storage.

Nancy was amazing and extremely helpful. Fantastic customer service 🙂🙂🙂🙂

Nancy is super help

Desiree was amazing. Helpful, funny, helped me with getting the app, suggested autopay and gave me information I did not know on your locks. Super awesome. I would refer this place to everyone. Thank you.🌝

I stopped in to rent a space, you had nothing but Nancy took my info..... hours later she called with an opening, came back and now I have space!!!! Thank you Nancy!!!!

I just wanted to say that I had a good experience at public storage, Desiree was amazing, She knows what she’s doing. And also Ben, he help me out as well. And he was great...

Nancy made sure to get me the best deal on moving boxes. She's also sweet.

Nancy is so helpful. She is by far the most helpful, easy going during a hard financial time. we became friends in 2 phone calls. i just love her customer service. She deserves to be employee of the year and get a raise!! Thanks so much for your help Nancy!! ☺️

Thank you Desiree!! You rock on so many levels. First, thank you for accommodating me on such a crazy day. Thanks for helping me through this process, for explaining the nitty gritty of storage contracts, but mostly, thank you for being such a kind human being. Public Storage is lucky to have you as an employee, and I just wanted you to know how much I appreciate you. Thank you!!! #Best self storage thi s side of the m

Nancy was great!

Nancy was great and understanding. Great customer service. Very knowledgeable. Had a very good experience with her.

Customer Service (Nancy) was great. She assisted me with a great professional attitude and she was a pleasure to work with.

I needed winter storage for my classic Miata. Really nice folks. Clean facility. 5 Stars. :-)

Muyvien

The you g lady has been more helpful than any I’ve ever dealt with. From the day I rented this unit a year ago she has always been very professional and helpful, thanks for your patience with me and I’ll see ya next month when we vacate.

The staff at this location was awesome! D was very helpful! Love this location

Desiree was amazing! The company is efficient, helpful and best of all saves you money!

No security, all the locks had been cut on doors i would look elsewhere

Great place and staff.

Did an excellent job of addressing my questions and assisting with the process. I would use this storage service again. I would make a suggestion of extending the access hours for those of us with different schedules. Great Job. Thanks

Top notch...!!!

I rent two units from this location, and couldn't be happier with both the units and more specifically the service I received from Dorothy. From the first conversation we had on the phone after I submitted an online inquiry, she was friendly, helpful, and could very much tell she just wanted to help me get the best unit for what I needed and within my budget. Both units that I rent were perfectly clean when Dorothy showed them to me. I'm not sure what some people are looking for within a storage unit facility, but the combination of service and price and nice clean units makes me wonder why anyone would ever need to look anywhere else! And again, a big thanks to Dorothy for the help and just being very pleasant to deal with!

I stopped into the office last weekend to ask about storage as I am in the process of trying to sell my house and the young lady that was working was really helpful with sizes and moving suggestions for storage. Also let me know that they allow me to rent online so I can get everything done as soon as I get dates for my house!

Dorothy made my first experience renting public storage in a new city delightful. She was friendly and very professional. She also offered good local tips and advice.

Thanks for the great service Nancy! Will rent from woodbury location again

Thanks Sandy you were wonderful thank you

Dorothy is super helpful!!!

Awesome

Alex was very pleasant and helpful. A breath of fresh air for Public Storage. The past people who waited on me were way too intense. Alex had the perfect balance of service. And a smile.

Chase was epic. She took my payment and explained my bill to me so i understood it. She is so patient and answered my million questions.

Quick and efficient checkin process.

Brittany was fantastic is getting us all set up. Clean units at a great price.

I have a storage unit here and have been very happy. Nancy answered some questions for me and was very helpful.

Check in process was very smooth and simple. In and out in less than 10 minutes.

Came here after iStorage was unwilling to help us out. Saved a bunch of money, Mary was helpful! Overall EXCELLENT experience and I’ll use them again. Thanks Public Storage

I had a good experience storing at this location. Property is clean and the staff is friendly and helpful.

Brittany is extremely helpful and knowledgeable. I highly recommend this location.

Very pleased with my visit Brittany helped me get a storage and everything else I needed to go with it she was sufficient & very friendly now that’s what I call great customer service ! 👍👍

Nancy was super friendly and very helpful!

Bom atendimento

It was a quick and easy process. Plus Joe, at the front desk, was really nice and helped me every step of the way. So thanks Joe for making a stressful process easier. 😊😊

Very well maintained storage lockers and the staff are very helpful, i highly recommend this place as a temporary or permanent storage facility to use

Today my husband and I we had a really nice day by renting our new storage , because Nancy was really helpful person.

Great, Friendly service with a Smile. Quick to get concerns taken care of. Understanding about situations and needs. Love IT!!

Brittany is awesome

Great team to work with

I highly recommend this place. Brittany is knowledgeable about the products and storage units.

Brittany was very helpful.

Brittany was so helpful in my first ever storage unit purchase!! Thanks Brittney and thank you public storage!!

Nancy was great to work with. She was pleasant to talk with on the phone and on site. She was very helpful and explained everything thoroughly. My only complaint is how expensive the storage bin is getting.

Brittany really you care of our moving/storage needs. A pleasure to meet her and do business with her.

They employees at this location were very nice and professional..

I like Public Storage. I think the rates are better than most, and they run a clean, safe facility. This location currently has a broken front gate, which was broken the last three times I was there. I asked about it, and the repairman is currently scheduled to come out. I would recommend using Public Storage, but would have scored it much more highly with a properly-working gate.

Customer was great Chase got customers in and out quickly. She was patient and polite gave me just want I needed with only my confusing explanation. Thanx a bunch💖

Great experience ... Customer service representative was very helpful and nice....

Very good service! Wonderful onsite manager very helpful!

Brittany is great she is super helpful and friendly every time we come in

Helpful and pleasant thank you!

So let me clarify, I give the facility and the staff a FIVE. No issues w the unit, but you know what i had a problem with and the reason I would never rent from PS again, their plan. I needed a small (4x8) unit for 4 months and the advertisement for $30 bucks a month was really unbeatable......... STOP! It wasnt 30 bucks or maybe in their eyes it was. It was 30 bucks + $11 for insurance EACH MONTH,. RIP OFF, YUP. They already have insurance, you and I know it, they just FORCE you to pay for it. And then on top of it they FORCED me to purchase my own lock, yup that small unit only takes one type of lock and yes you guessed it, you could only purchase it through PS, their response was "you now have the lock and can use again, next time you rent w us", I put it in the trash bin as I will never rent from them again, plenty of other places to rent and for the cost w insurance and a lock, about the same price anywhere else.

What a joke of a storage facility. Management is lazy, has no customer service skills. Good luck getting into your unit in the winter, whoever plows leaves the snow wake up against the units and you’re responsible for it. Even it it’s 4’ tall and 4’ out from the building.

Great place very friendly Brittany was very helpful

Great customers skills and very helpful with checking in on a storage locker.

Quick and easy set up, but they make you buy one of their proprietary locks for most units @$20/each. Half the property is older, inside, and musty. Choose your unit wisely, or simply use a different location.

Clean property and great customer service from the young lady Brittany.

Brittany was super friendly and helpful

**Disclosure ** The office has you write a review the day you sign up . They pester you until you write a review. Before you've even used the facility. They only have 1 camera on the entire premises. At the front gate. And it cant even read license plates. The front gate is left open by the employees REPEATEDLY so anyone can come and go. It's supposed to be a secured entrance. There have been a string of break ins and no customers were notified. My unit was broken into and they've done nothing to locate them. They have zero updates for me. My unit door is still broken 6 weeks later.

They charge you insurance besides the rent. It sucks

Thanks Brittany for great service

Chase and Brittany did a really good job for me and took care of all I needed, they did an amazing job.

Brittany was great! Amazing customer service!

Great customer service!

Brittany was very helpful and knowledgeable about the products and services that public storage offers. The facility was clean and I received excellent customer service from Brittany. If you are looking for storage, I highly recommended public storage in Woodbury!

I have nothing but great experiences with public storage. Jeri was great and answered all my questions!

Horrible place do not rent a storage unit here. Within the 1st month or renting a storage locker here it was broken into and the manager claimed that she called the cops. I never received a phone call from the cops or a report. Then when i asked if i can get a refund and that i wanted to go some where else they told me no. I unfortunately ended up staying bc I had no other choice. Fast forward to the end where i moved all of my stuff out and gave them my notice and a month later they called me up sayimg that i owed another months rent. I told them that i gave them notice in Sept 2018 that i would no long need the storage locker and that all of my stuff was moved out and they still charged my card for the month of October. I went into the office and asked them to reverse it since I did give them a notice and signed paperwork saying that i would be out at the end of September which i was and they told me that there was nothing that they could do. Plus if you want to get into your storage locker in the winter months there is a possibility that your storage locker will be frozen shut and they will not help you get it open. Horrible place dont not give your money to these people!!!!

Came in to inquire about a space Brittany was very helpful and a nice person

Super convenient, secure, dry

Clean, spacious and secure. I feel safe and rest assured my belongings are %100 safe.

Great location

Overcharged us on our move in rate; can't tell us why in person; and has never responded to emails. And they are raising rent by $23 after only 5 months! They raise my other storage by $40 yearly, so I'm now paying lots of money just for my belongings to get molded. If you just need short term, rent here. If you need long term, go elsewhere.

Awesome place to store with great management.

Brittany is great. Very helpful.

Jeri is the sweetest person I have ever met. She is the reason I will be returning. Promote her!!!!

Stay away! Their facilities are old and dated. The units are not climate controlled, so be careful about what you store here. Anything susceptible to mold, such as cloth and fabric items, should not be stored here. There are facilities in the area that are much, much, newer and nicer and really aren't any more expensive.

What if i dont remember my code but i have the key to my storage

Britney helped alot

My friend had all her electronics stolen from here with no reimbursement...

Avoid this company if you dislike hidden fees and rate hikes. *update - Changed from one star to five. While I do always have a hard time dealing with the local branch managers or standard phone support people the area manager Josh was quick to call me back and refund the fee I was mistakenly charged. Customer service is great once you deal with management directly. Thank you Josh!

Brittany showed great customer care an was beyond helpful.....

Friendly customer service and very helpful

Calen was amazing took great care of me. Thanks for the awesome service

Brittany was awesome great customer service

Brittany

Brittany provided awesome customer service throughout my stay. Thanks!!!

The process was fast and easy.

Thanks to Richard i had an amazing visit and got my storage unit as quick as humanly possible. Not like any other place that gives you a hard time. So thanks again man and ill definitely refer this location!

Brittany and Richard were great! Great customer service!

Highly recommend this place. Brittany stayed past closing to allow us to move in.

BRITTANY HAS A VERY FRIENDLY BEHAVIOR....THANKS FOR YOUR HELP.

Great place to store your things never had a problem with these people. Always great service Brittany was always good to us can't say enough of great the customer service is.

Came in the office today seen Brittanys smiling face was happy to see her back! Amazing customer service!

Thank you Janice and Ben Still rate this as 5 stars because on 4/29/17 I had an issue with the door not closing on my unit, which contained my mother's things, which I was not about to leave. Janice got on the phone and started making calls to get someone there as quickly as possible, on a Sunday no less. By 3:30pm she pulled up with Ben, he had the door fixed within minutes and my mother's things safe once again. Thanks you two!!

ALWAYS GOOD WHEN I COME PAY, LaQuoia always pleasant and runs a tight shift

Great service from LaQuoia all the time

Wwell I called on a Saturday and they said that they would set an appointment for 3pm. I said I would be there maybe 2:30 and the woman said oh just show up early if you do. So, guess what I did! NO ONE was there and when I called they said no. That I needed a half hour appointment and needed to come back. They would not accommodate the fact I had bins in my car and started work at 3. So, I made a 1 appointment that following Monday, guess what it. to look at it and then pay and sign up took 10 minutes! Yes, the lady who helped me was very nice and answered my questions but seriously to put people through this is ridiculous. I still got my storage because I need it and was cheap. Otherwise I don’t think I would have went through them.

Went in for a reservation the other day. Was the best service i have ever had from a worker named Jada. Jada was wonderful and answered all of my questions. Will definitely be going back to see her for any future services i need. Would definitely recommend the Hudson road location, beyond satisfied.

Faith was extremely helpful. We arrived just as the office opened and Faith wasn't quite ready for customer showings. She did give us information so that we could look over and we made a appointment for later on in the afternoon. When we returned Faith showed us the storage unit that we were interested in and explained the pricing and the different options that were available. Faith is extremely polite and friendly and explained everything so that we understood what we were purchasing. I fully recommend the Public Storage units on Hudson Rd in Woodbury and hopefully you will get Faith to help you.

They advertise first month for a dollar but nickle and dime you to death...

She was very helpful and super sweet 👍👍 I'll def be referring you guys to a few folks

Well kept store. Great staff Faith was more then helpful and professional..

It supposed to be open at 9:30pm yet the black lady in there sat on her ass for 8 minutes more while we were there waiting outside in the cold. When she finally came out, she says we will have to wait till 10:00pm for the computer to reboot. Just unprofessional and lacks time management. I wouldn’t come to this location. Go to the other one.

The property manager was very helpful. Thanks Faith😊

Faith was very nice and a pleasure to work with.

Great place to leave your stuff

Calen wiped this out quick. Thanks was great experience.

Advertising does not cover all hidden fees.

Calen was great to work with!!!

Nice friendly guy!

Jada was very helpful in giving me information about my account she was very friendly.

Dria was so nice and helpful!

Jada is very helpful answered every question. Also helped with any concerns that I had overall an excellent experience.

Cool storage lot. Mell maintained.

Not the best facility and they do try to charge you for every little thing. Make sure to come with your own lock.

Great experience with the staff and easy process to rent, would recommend to anyone needing storage space

Ben, Calen and Leno were all very helpful and accommodating!

Stopped into Hudson rd today dria gave me great service and plenty of information! Thanks public storage

Great service! Faith was awesome!

Great customer service and affordable pricing.

Brit is awesome! Glad to have her back!

Amazing

We signed up for storage in the winter and found many of the units had mounds of snow in front of the doors making access difficult or impossible. Climate-controlled storage units are sufficient, but lack great lighting and we found no carts to assist in hauling our storeables the 55 paces from the outside door. Bring a two wheeler and a flashlight and you'll be OK. my wife made an online reservation which the attendant said was "lost." He would not honor the online pricing, so my wife quickly re-reserved while she waited for the attendant to answer a phone call. Attendant was slow and unfriendly. total visit to make reservation took over an hour.

The property manager Faith is very nice and helpful. The process is simple, especially if you sign up online.

FAITH WAS AWESOME. It was a great experience rentin our units.

Faith was GREAT. I had a lot of dealings with her and she ALWAYS did a great job

Overall good location. I had an issue with billing but was resolved by District Manager.

Faith is very knowledgeable and eplained everything to me. I appreciate her very much

Came in to pay my bill in a different state and faith helped me out alot she was very helpful and has great customer service she's a gem.!!!

Very frustrating overall. I got a 10 x 20 this summer, no initial sign up discount(as advertised on the website). The manager said it doesn't apply to the unit I wanted. 2 or 3 months later, I get a postcard stating the rent was increasing $30 per month. So I call, was told that even though the current website advertised price was $155, I still was required to pay $230 per month. Multiple phone calls lead to no help; onsite management says I have to speak to corporate, corporate 800 number is a run around that leads back to the local manager. SO I give notice and move all my stuff to another place. Do your self a favor, keep looking. Its a lot of work to move an entire unit twice.

Faith is an amazing asset to your company. She was thorough and SO nice! Thanks so much!

Faith brown has help me out with any questions/problems also very kind and great with customer service. Faith has been hands down the best rep I've come across through out using your company's services.

This is a great facility. The property manager Faith is one of the greatestate person that will ever serve you. Great personality and customer service skills. I will highly recommend this place. Go check it out yourself and come back tell us

Faith was great she helped me pay my sisters bill she answered all my questions would come back anytime

Ms. Faith was so very much awesome with helping me take care of my storage needs, the world needs more people like her. Thank you FAITH AND GOD BLESS YOU TO.

Went in today to rent a 10×10, and I have to be honest.. It was the best customer service I've received from anywhere in a long time. Faith definatly knows her job, how to be kind and honest, and extremely helpfull. She explained everything I needed to know, and may need to know I'm the future. She has an amazing personality and is very funny, which made the experience that much better. Faith is an amazing person and deserves nothing but the best treatment. Never let her go!! I'M SO THANKFUL I WAS DIRECTED TO HER AND YOUR COMPANY!! Thank you, Katilyn L

Faith was wonderful in setting us up as first time renters of public storage.!!!!!

Faith was absolutely amazing. We got all our questions answered and we're out in a timely fashion. Thank you so much!

BRIT IS THE MANAGER THAT HELPED ME SETUP MY STORAGE UNIT. I had to get a storage unit very last minute and she was very helpful In the process. So far I'm very happy with public storage, mostly because of location and the price.

britt did a great job helping me pick the right unit. and they had a promotional deal that saved me alot of momey

Brit was a wonderful help! Really clean and spacious storage. Would recommend to others!

Britney was very helpful

Brittany was really great i will aways come back

Brittany did an excellent job and made the whole process very simple.

My name is Randall Shively. I have had my Mercedes SL 500 in storage there for almost one year now. In that time Dayle has went out of his way to assist me in all my needs. he has made my time with Public Storage stress free and comfortable. I feel Dayle is a asset to Public Storage, and of course me.

Great customer service! Brittany was very friendly and helpful!

Brittany did an excellent job showing me each unit I was interested in. Great customer service. Property was very clean and well maintained.

Great experience! The property was well kept, the process was quick and simple, and the rep was friendly and knowledgeable. I highly recommend this location.

Absolutely amazing! They really helped me out when I suddenly needed a unit! They have been great helping me out and even called to see how my move was going.

Great customer service from Brit!

Brit was awesome!!! Very friendly I would recommend this place to anyone looking for storage..

Great customer service & made the renting process easy.

Brittney was friendly, with great customer service, I really enjoyed my visit there.

This property was large and had several options. I really enjoyed Brittany the property manager. She took the time to help me and explain everything I would need ot have a good experience. She found me a great space and was very pleasant.

Brittany is gggreat

Friendly customer service & convenient location.

Continued issues with online payments...no 24 hour access.

Brit helped a lot today on such short notice.

Brit was very helpful and accommodating!

Brittney was very helpful and knew exactly what she was talking about hreat customer service

My name is Walter & I had a very great experience with Brit and Tiffany at the public storage in Woodbury mn store # 25562! I would really recommend this storage for anyone in need of space for belongings

Brittany,LaQuoia and Aarons are great staff. They are very understanding and professional

Easy check-in and pricing for short-term rental.

Brittany was outstanding. Great place. It was a bit more expensive than storage garages that I've rented in the past, but a good example of "you get what you pay for." Very secure, clean, and efficient. You have a customer for life. Thank you. :)

I received excellent customer service from Brittany. She was very helpful, she's very knowledgeable and answered all my questions.

Connie, You helped me determine what size of storage unit I needed, You also gave me tips on how to keep my belongings in good condition during their stay. Your kind and patient help encouraged me to move forward. Thank you

Nancy was great! She was very kind and patient in showing me the different storage units that were available. Very professional with a great sense of humor!!!

Quick, professional, helpful.

I was a first time storage renter and was extremely pleased with the whole experience. Connie was so helpful from day one.....she explained everything and was wonderful. Brittany walked me through the procedure on the day I picked up the key and she was also wonderful. I highly recommend this location! It is top notch!

Great experience

Your employee Brittany is a wonderful customer service representative! She's very nice and I had a wonderful experience in this store today :-)

Connie was very helpful in suggesting the correct unit for our needs and when we needed a second for a short time, she was wonderful in providing suggestions on how to pack out first unit so we would only need to rent a small unit. Connie was very professional..wonderful to work with and if the need arises, we will go pack to this Public Storage location

Brittany was very helpful. She explained everything in language I could understand!

Connie was excellent at explaining everything and she was also very kind. Connie made sure I had enough space for the stuff I was storing away and she also asked if I needed any moving supplies. The wait was not long and she made the visit enjoyable. I would recommend this location and if you get Connie to help you, you'll be in good hands. The price for the space I got is not too expensive and it's actually a pretty good deal. Connie made sure I was squared away before closing for the day.

Connie was so nice and helpful during a very stressful time with our last minute moving issues.We have never used Public Storage before so she took the time to explain everything to us, show us the unit, figure out the size we needed and found us a good price. The unit was very clean and the security seems very good. It has been two months of storage so far and we are giving this review now, that shows how we feel about the service that was provided because we could have just let it slip by with no review but wanted to tell others about our nice experience. We would encourage others to use this location for storing your things. Thanks Connie

Had a great experience. Connie and Jon are great, friendly and knowledgeable. Signed up online, received a call from them almost immediately confirming everything. Stopped by a couple hours later with my first load, signed a few papers and was on my way.

Amazing service from the incredible Brittany!

By far, the most knowledgeable and friendly rental professional I have ever had the pleasure of dealing with. Connie was efficient and made a spot on recommendation for my rental needs. She politely showed the unit, guided me through the entrance and exit procedure, and signed all paperwork within minimal time. I was very impressed with her thorough and professional demeanor and I highly recommend the Woodbury site for any storage needs be it high value items or everyday household goods, the on site security is the best in the industry and having a site manager available through out the week is comforting. A great experience due to the excellent customer service provided by the site manager Connie.

Manager is very helpful. Good location. Good experience

Connie was very nice. She suggested several options, both outside storage and climate controlled units. Although my situation was unknown when I might need the storage unit, I decided to take the climate controlled unit. Connie described the Public Storage lock which could be purchased from her. I never stated that I wanted the lock, but when finishing the paperwork, the lock was included in the payment. My situation of needing a unit changed and I never entered the property in 5+ weeks, so after getting the next month's rental invoice, I decided to cancel the unit. I brought the keys to the lock and told Connie that I didn't need the unit or the lock. She stated that I could not return the lock for a refund and that it would have to be THROWN away? So I kept it although I have no use for it. Seems rediculous for Public Storage to throw a perfectly good lock away and there's no possibility of a refund/credit for the lock. I received a partial refund for a partial month of the unit.

Brittany was a good helper, and very helpful

Cody & Connie helped us get what we needed today. Warm reception, and help us know how to store goods

Pleasant attitude

Have rented from this location twice and was very happy with the service and the units. Signing up was a breeze and Connie was very helpful.

Great people and very helpful! Maggie was great.

Connie is a delight to work with. She is not only highly knowledgeable but also remember me from the previous time I rented four years ago. She suggested a size I had not considered and it is the perfect space for my needs. As always she is cheerful, courteous and helpful. It is a delight to work with her. I have no need to look at other options since I know I will get what I need at a reasonable price. Kay

This storage facilitie is gotta be the best around by far. For being a large corporation you would think they would have to do everything by the book... not this place, Connie the employee who helped us really went out of her why to help us even thought the mistake was 100% our fault. I will never go anywhere else for a storage unit. I will let everyone know were to go to get a storage unit. Thank you Connie for everything you did for us. :-)

Connie was great, very nice and friendly. I would definitely recommend this place to my friends and family..

Caliicee was fantastic! Very knowledgeable and very helpful. Thanks again Calicee and Public Storage.

Connie and Aaron were very patient and helpful. Would definitely do business with them again.

Great friendly out going management. Made phone call to make sure that everthing was going well with unit. Over all experience was amazing.

Very good

Great service. Got helped by Connie. She was professional, helful, and nice. Offered great tips. Process went by like a breeze; I was in and out in about 30mins. She showed me the spot and even recommended a smaller space from the items I described, but I decided to go with my current choice for personal reasons. She will give you the best option with price and space for your needs.

I've been with them for two years now, and every year the rate is increased $30 a month each year due to "property maintenance issues". There was a pot hole on day one when I moved in. This has never been patched. What are you doing with the extra $360 i am paying you????

We had a rental unit with PS in Woodbury for 2 years. During this time we were consistently impressed with the high level of service we received. Connie was always very professional and a delight to deal with. It was clear that she knows her property and even called us a few times when something didn't seem right. It was nice to know that someone was always on the lookout and really cared about every detail.

Give Connie a raise! That woman works her tail off! Great staff, customer service and respectful to everyone. Will be using this company again.

I have used the 9640 Hudson Road facility many times and always had a great experience. Connie and all the staff are very accommodating and professional.

Connie did a great job!

Store my roadster here in winter. Manager Connie is a delight.

I have been a customer at this location for about 2 months. The facility is big enough to accommodate my storage needs so no complaints there. The owner of this facility is nice and knowledgeable about storage best practices. However, she is pushy when it comes to asking for a review on Google. I'm sure it's just the corporate office telling her what to do but it's a little annoying.

My nephew needed transitional storage after a home sale. Connie was instrumental in helping us secure a unit that best met his needs while also providing an effective rate. Due to a late closing on his new home he needed a few extra days into the next month. Once again Connie was there to explain and implement the proration policies available saving him money. Connie's friendly disposition, attention to detail, and overall knowledge are unmatched. Kudos to Connie and all the staff for their excellent service!

Great service and found me the best deal by far!!

Good.

Very helpful staff. Great experience!

Connie and nikki were great! I recommend anyone to come here.

I had a pleasant experience @ public storage Anita made sure my space fit all my needs she walk me through all the nessary paper work she was kind and Patience

I am a customer of the 9640 Hudson Road Public Storage and have been using the services for a number of years. The service is really wonderful, personal, and extremely patient and helpful. I am always treated to friendly services that are customer centered. I couldn't ask for more from Connie, my representative.

I rented unit 8123 at the Hudson Road Location. I stored My 1998 Dodge Dakota Pickup there for the Winter. I am very fussy about how I store the Vehicle. This Garage Worked out very Well. It was very clean, Dry and rodent free. There Was easy access to the Unit at all times. Connie the Manager was very helpful and courteous. She took the time to answer all my Questions. She was very helpful with tips on Storing and was always cheerful to deal with. I am very pleased with my experience and would recommend this storage site. I will be returning in the fall to store my Vehicle for the Winter

The storage area is clean and easily accessible, but I wanted to comment on the customer service. There was a miscommunication over a billing charge, and no one could completely reconstruct what had happened, so the office went out of their way to overturn the charge and credit my account. Really appreciate Connie's willingness to make a special call on my behalf.

The units in this location are food and with different size which suite you needs. The staff onsite is are helpful an appreciate their help and support in deciding the best size

Wonderful all around. All staff I have encountered have been super friendly and very helpful. They went above and beyond when we have a delivery that had a issue getting into our frozen lock. Staff unfroze the lock and ensured safe delivery for us. Well done!

hello my name is Leo and I get all the information and help that I was expecting

Property is clean Staff is very helpful. Just rented the unit and that went smoothly

Everything went smoothly, the trainee, was a pro. If it wasn't for her trainee badge I would not have known she was new. I also really appreciate the 1st month's rent free, moving can be costly, so not having the initial expense of a rental fee, is a nice comfort

Miss Connie at Public Storage did exactly as she said she would. They made very clear the rates, when they would charge my credit card and provided a clean space with good access for a reasonable price. My only frustration was when the gate wouldn't open due to ice buildup. We were pleased with the way we were treated.

Absolutely the single most dishonest group of people you will ever encounter. First day, I was supposed to get the first month for $1 and that was a lie. I was in a bind and had a moving truck packed and needed to leave so I was stuck. Next I went and signed up with AutoPay and they were banging my checking account 2 weeks before the rent was due so I had to cancel that. They are VERY disarming because they all smile as they lie to you. Absolutely DREADFUL company with really dishonest people working for them. AVOID THESE CROOKS LIKE THE PLAGUE!

I worked with Elisha to close out our storage unit. She was extremely helpful, considerate and professional in closing out our unit. There were unusual circumstances with our unit, but Elisha was awesome in getting it all taken care of! Thanks Elisha!

Elisha is new and was very friendly and helpful. The unit we rented seems nice and Connie helped offer suggestions for keeping our things safe and available during the winter months (for example covering the lock with a plastic baggie to keep snow off). They made sure we had the right size unit for our needs. Overall, they seem knowledable about the units and packing.

Connie was a delight to deal with. She was courteous, professional, comprehensive and nice, a rare combination these days!

The lady who works here was somewhat pushy. I felt a little uncomfortable with her. She's very good at convincing you to rent, but that is her job. I signed up for $1 first months' promotion, and that quickly turned into $30 for the month with the additional fees and mandatory insurance. I probably won't rent here again. The regular rates are too high.

We rented from Woodbury Public Storage for 15+ years (yea, I know, we should have gotten rid of the junk long ago). Conne has always been extremely helpful and patient, especially during my husband's illness and my unemployment when money was tight. She was always exceptionally friendly and understanding, and was never mean and demanding. I highly recommend her for her people skills and compassion. The reason we left Woodbury Public Storage is the increasing cost of your storage. We found a place the same size for $65/mo as opposed to $275//mo. In our constrained financial circumstances, it was no contest.