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Public Storage Self-Storage Units at 1385 Hunting Valley Rd, St Paul, MN
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 10/mo
Small 5'x5'- Climate Controlled
- Locker
- Upstairs/elevator
$ 10 /mo $ 10Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 10/mo
Small 5'x5'- Climate Controlled
- Inside unit
- Locker
$ 10 /mo $ 10Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 17/mo
Small 5'x5'- Upstairs/elevator
$ 17 /mo $ 22Best Price Label+ one-time $29 admin fee
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3'x5'Online only price$ 18/mo
Small 3'x5'- Upstairs/elevator
$ 18 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 22/mo
Small 5'x5'-
eLock Space
- Climate Controlled
- Upstairs/elevator
$ 22 /mo $ 27Best Price Label+ one-time $29 admin fee
-
eLock Space
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5'x5'Online only price$ 24/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 24 /mo $ 30Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 25/mo
Small 5'x10'- Upstairs/elevator
$ 25 /mo $ 31Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 31/mo
Small 5'x10'- Climate Controlled
- Upstairs/stairs
$ 31 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x9'Online only price$ 32/mo
Small 5'x9'- Climate Controlled
- Upstairs/elevator
$ 32 /mo $ 40Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 33/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 33 /mo $ 41Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 35/mo
Medium 10'x10'- Upstairs/elevator
$ 35 /mo $ 43Best Price Label+ one-time $29 admin fee
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5'x9'Online only price$ 36/mo
Small 5'x9'- Climate Controlled
- Inside unit
- 1st Floor
$ 36 /mo $ 45Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 37/mo
Small 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 37 /mo $ 46Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 42/mo
Medium 5'x15'- Climate Controlled
- Upstairs/stairs
$ 42 /mo $ 52Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 48/mo
Medium 10'x10'- Climate Controlled
- Upstairs/stairs
$ 48 /mo $ 60Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 48/mo
Large 10'x15'- Upstairs/elevator
$ 48 /mo $ 60Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 52/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 52 /mo $ 65Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 58/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 58 /mo $ 73Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 66/mo
Large 10'x15'- Climate Controlled
- Upstairs/stairs
$ 66 /mo $ 83Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 71/moLarge 10'x15'- Outside unit
- Drive-up access
$ 71 /mo $ 89Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 72/mo
Large 10'x15'-
eLock Space
- Climate Controlled
- Upstairs/elevator
$ 72 /mo $ 90Best Price Label+ one-time $29 admin fee
-
eLock Space
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10'x15'Online only price$ 80/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 80 /mo $ 100Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 103/mo
Parking 10'x20'- Uncovered parking
$ 103 /mo $ 128Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 106/mo
Large 10'x20'- Climate Controlled
- Upstairs/elevator
$ 106 /mo $ 132Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near St Paul
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 907)
Quick and responsive. Very satisfied as always
The staff was extremely helpful for me to get the right unit for my needs!
Terra was incredible with explaining the entire process to me. Great service!
I came to Minneapolis for the weekend and needed somewhere safe to keep my boat & it was super easy to check in, the reason why I was so impressed to leave a review is I forgot to cancel the monthly membership and when I canceled after they already charged my card, they returned the money. I did not even ask them to do this, it was very refreshing to see a good company like this
Fantastic service and very polite employees
Awesome service!
Ethan and Justus helped me to move in very efficiently and quickly and even stayed after hours to help me! I’m really happy with Customer Service here!!!
Thumbs up many times 👍
This place is great!
They did a great job will recommend to friends and family. Blessings.
The price was amazing and the booking process was so easy. I was able to do everything online and when I got to the storage place I figured it out mostly on my own without asking for help. It did take me a minute to figure out how to use the code and the button and the elevator situation but we got there. They have carts to use to haul stuff which is a lifesaver. I like the location right off of 280 It's easy to get to parking is super easy. I was able to pay for a lock the insurance is added on unless you want to show that you have your own. Units are climate controlled. I have a 10x10 and I don't like to pack my storage units because I want to get in and move around and that size fits all my camping summer winter gear art stuff a little bit of extra furniture, bikes, a lot of extra clothes and it was $10 cheaper than a 5x7 unit of the other places I was looking at. I did go in and ask about pulling into the offloading section and getting out of the gate and the girl was super friendly and explained to me how it works. My only complaint is I have the app and there is supposed to be like some beacon that allows you to open a gate from your phone but it does not work for me. It just always says out of range. I don't really care because I just punch in my code (and you'll punch in your code a lot but it's for security purposes and once you get The hang of doing it over and over it is seamless).
Positives: Great customer service. The person who helped me at the front desk was very helpful.
Negatives: The price was way more expensive than advertised. There are also rarely enough carts available for hauling which has been a bit frustrating.
The best staff. Always friendly and helpful. I wish they were open later but it’s way better than others!
Clean building & storage, Janelle was professional, the other 2 clerks were helping someone else but they too as well were professional. Thanks for the 🔐
They were very nice and knew everything i would need to know
Super easy and not too expensive!
Jeanette, Ethan were very nice and helpful showing me the storage unit.
Janelle helped us quickly and was polite.
Janelle was very professional and courteous. I love how convenient everything is here
I had a fantastic and very helpful experience with Janelle. She was knowledgeable and worked through several technical difficulties expertly.
Terra was so incredibly helpful. Her customer service was 10/10. My experience all around at this location has been wonderful. :)
Great !!
Best ever storage🙏
Great and easy check-in process! Awesome location.
After being frustrated with my storage rate going up over the year that I’ve had it from $70-$152. I simply called to ask how much notice I had to give if I was going to move out of my unit and possibly to another storage facility…
Jeanette (sp??) Went above and beyond when I only called to just ask that one question and hang up. Jeanette not only answered my questions but she was able to help me get a new storage unit for $67; the same size and at the same location. All I had to do was switch from the unit I was currently in to another one.
She could’ve just answered my question and hung up, but she took the time to understand what was going on and what was important to me/my needs. She even let me take a day or two to think about it but put notes in on my account if I decided to go with her suggestions (which I did).
Let me tell you, she was SO helpful and went above and beyond that she actually made me more upset with how poor of customer service I received later in the week from a bank I was dealing with. As I left Wells Fargo I was thinking, “They need Jeanette here because she’s helpful and cares and these women are the complete opposite!!!!”
She even went above and beyond at showing me the new storage unit during a downpour.
I know I am a customer who has only had a couple interactions with her, but I will be a reference for this woman because she knows customer service. Any company would be lucky to have her working for them. Public storage, you better give her a raise. Or let her run a property. Because she’s a good one, and you are lucky to have her.
Everyone was incredibly helpful and kind. Thank you Jeanette!!!
The manager Jeanette was a great help with getting everything straitened with my unit!
Very clean nice facility. I feel safe leaving my things in storage here.
Wonderful facilities!
Easy peasy process with Jeanette!
Ben has been very excellent to me for showing me around this organization. I’ve never heard about public storage and always driving around here. But this is my first time experience and have to say that this organization has provided excellent customer service.
Had a really good experience here!! Terra and Jeanette were especially helpful in sorting out my account.
My first time using a Public Storage, and the experience was very pleasant. Jeanette did an amazing job explaining everything and showing me the ropes, as well as having great customer service.
Jeanette was very helpful and knew exactly what she was doing! She was kind, respectful and very informative. She made my first experience very fun and was easy to talk to. If I could do more than 5 stars I would’ve.
Jeanette was truly amazing in making my check in experience good. She went over all protocol and showed us how to access the room. She answered all of our questions in a great manner. Will use this place again!
I have never rented a storage unit before, so didn't know what to expect. Jeanette was so kind and helpful with my unit selection! She took time to answer numerous questions about the process and safety, and to showed me around. I highly recommend this facility.
Worked great, nice and easy
I rented space in this UHAUL Public Storage. I found it to be an excellent space. The staff and management are very collegial, supportive and multicultural in their attitudesand interactionswith clients. I kept lots of books in the storage and they remained in very healthy condition with no damage because of whether temperature or pets.
Public Storage in my assessment performs important function in people's lives as they go through life transitions. Although it is a business, I want to stress the social function of the public storage. I am very grateful for their service. Try them if you have need.
Ben helped us in getting a unit. He was amazing
Had a pretty easy experience getting a unit thanks to Jeanette!
Ben was great at showing us the units and being open to walking around the faculty!
Terra was very helpful, the process was quick and easy!
Clean facilities and super helpful staff!
Nice place
Excellent help from Terra
Terra did a great job helping us!
Convenient facility and location, easy to access and well-maintained.
Ben was really professional and punctual. He listened to my concerned about the location of the storage room I first reserved and he re booked me in a different storage room closer to the exit door for easier loading. He also showed me around the storage units and was very nice with answering all my questions. The place is also very clean alongside the units and storage rooms! Thanks for making my in person experience an easy and smooth process, Ben!!
Jeanette has excellent customer service. She is always so warm and friendly and super helpful. Always helps me out with my account. She deserves a raise.
Really nice service, gentle and patient.
Terra was a wonderful help!
Dria helped us she was super cool.
Friendly service and very informative. 2nd time using their services and very happy to do so again in the future
We just rent a space here and Jeanette is warm, and professional! We are not sure about the size suits our needs so we ask for a tour first. Then she helps us finish reserve and set things up! Would definitely recommend this place!
Great customer service and suppoty
Public Storage: they’re a chain business that I feel is purposely sneaky but they were they do their introductory/New renter move-in specials.
I’m giving a voice star just because these moving specials do not inform us of when rates will be hiked up only that Public Storage is allowed to raise prices whenever they want for however much they want and all they have to do is give you a 30 day notice. I like transparency not deception and I feel like because that was put in the fine print of these awesome offers to get people to come rent an empty room that we fill with our own personal belongings (and it frustrates me because they know they can do this stuff because they hold our valuables basically at ransom)
With that said, that is my issue with Public Storage as a business entity and the way they go about it. But I have had a unit at this specific location for just under a year (maybe?), and I will admit that I like this location.
I live downtown Minneapolis and my partner lives Midway District (sort of near planned parenthood), and from either location is just so easy to get to this location. I like it it’s right off of Highway 280 and that the specific road that it’s on is really only used for people who store their belongings at Public Storage so it’s not a busy road.
The drive-in carport area is wonderful if it’s either pouring out or if it’s freezing and/or snowing out (It definitely provides a nice temperature buffer and gets even warmer/temperature controlled as you go into the facilities itself so I would say the carport somewhere in between)
You can manually input your code to gain access or you can stay in your car and drive up next to their receiving post and do it in the app without having to open the door rule on the window ! So admittedly that would be one of my favorite features!
I don’t really have anything to say about the staff who worked there I’ve signed up online and I’ve never really had to work with any of them so I don’t have any bad experiences with them but I just don’t have any experience with them at all.
(**warning!** assuming not just the center but Public Storage is in general are strict about their closing time. at 9 PM when this business close is your access code stops working! You need an access code to enter the carport and then to use the elevator to go up — you do not need a code to come back down the elevator or to exit the doors on foot… But you do need to use your code to open the carport to leave… So if your car is still in that carport at 9 PM then you are locked IN!
You can still walk out because there is a door for just a person‘s body… And I will say there is a number that you can call in these types of emergencies, but it took me and this other couple (who also did not realize this would happen when we all tried to leave at 9:01 PM) 45 minutes to an hour of being on hold trying to connect with somebody to then be able to relay our information and then they unlocked it remotely
I’m not saying that Public Storage shouldn’t do this but they should be a little bit more… Again here’s my thing with transparency… More upfront about you will get locked in due to access codes being turned off during after business hours. )
But I feel like my stuff is secure there the bathrooms are clean it’s always a plus if you need to use the restroom after moving stuff all day!
Reason why I’m not giving the five is not really because of this one location specifically what because of public storages policies and prices and wishing it would be a little bit more upfront about some of their business tactics— but would still recommend this location to whomever wants/needs to store their belongings off site)
Nice clean facility!
Janelle made this experience easy and was very helpful!
Came in to ask questions about space sizes and Jeanette was phenomenal! I tried to catch her off guard with a multitude of random questions about different aspects of storage agreements and she didn't miss a beat! Throughout my time there with her she made me feel like a valuable customer, even though I didn't end up renting yet. She is an asset to your team and shows that she does care about the customer and the overall experience. She didn't seem distracted or inconvenienced by me taking up her time. That's a big deal for me as I've had some negative experiences at other locations where I felt like I was interrupting their day, but not here! Thank you for a great interaction.
Great customer service! Relaxing atmosphere.
Jeanette was awesome. She was able to answer all of my billing questions.
Terra was amazing!!!!
Just horrible customer service!!
Ben & Jeanette gave me awsome customer service. They were very patient and answered my questions.
Awesome service! Look and ask for Ben. He is the best!
Lovely receptionist and service
Jeanette was amazing at helping me choose the best possible space for me! Great facility, strongly recommend!
From the initial online reservation to the actual load-in of my item everything was handled professionally. Sorry, I have forgotten the agent's name at the front desk who was superb. I was in and out in a matter of minutes. In my business I have rented from Public Storage facilities around the US and each time was a professional and pleasant experience. Ron, MidAmerica Auction Services
Great space to but your stuff!
We were doing a home renovation and just needed a little extra space to store some of our things. This facility was a great choice. It was always clean. Their app Makes access super easy. Never had any issues coming or going. Would highly recommend this location.
Great service from Takina and Eron, I was late for my appointment and they still were able to accommodate without any issue!
Edit:
I’m back! Ben in the office was most helpful and pleasant. He even dealt with a different disgruntled customer (cart gate) with grace and a smile on his face the whole time! Impressive!
Justus was great and very professional
Great place to store your stuff!
Justus was really nice and helpful
Good customer service.
Public storage has always been very courteous and professional with me. They have resolved any issues I have had quickly. All staff seem to know all the rules and have gotten me to the right person to resolve any issues. I will continue to use this facility for the foreseeable future.
I particularly like the Public Storage on Hunting Valley Road in St. Paul, MN. The employees have it together snd are courteous and professional. Shout out to Janelle. Thanks for the help today!
Thank God
Ben was really helpful in guiding me through the renting process of getting a unit for my things in the summer
Jeanette was super friendly and extremely helpful today!!!🙂🙂
This has always been a great storage place. And I feel Jeanette and the rest of the staff are the reason why!
Jeanette was very friendly and knowledgable . Excellent service.
Ben was professional, courteous, friendly, and competent! He was also able to efficiently provide me service and simultaneously train a new staff member.
Ben & Janelle were just so wonderful and extremely helpful. Made the process super easy. Thanks so much!!!!
Jeanette is Best well along with her team
Very knowledgeable and helpful in helping me with my storage needs
Helpful and friendly staff. Good storage quality.
First time at Public Storage. Jeanette was the best and helped us answer all of our questions!
Jeanette is the best! She has all the knowledge and is able to quickly reply to any questions accurately. Keep up the great work, girl.
Very helpful!
This particular location went above and beyond, including excellent customer service, consistency in their communication and willingness to work with you. Thank you to the on-site office staff, esp Jeanette.
Jeanette was very helpful!!
She stayed later to sign me up for 3 units to get the current great price. She was very informative and would highly recommend Public Storage due to Jeanette"s help!!!
I was actually thinking of changing to a different storage company but Jeanette's help finding more affordable storage at a different location for me as well as her spending time checking multiple locations prevented me from needing to change to a different storage company. Thank you Jeanette !!!
Jeanette was great, answered all of our questions and showed us around the property and helped get us set up online. She was also helping multiple other people at the time and handled everything very well and didn't get overwhelmed.
Ben was super informative and helpful! He took the time to answer all of our questions and he even showed us the unit we were interested in renting! We stopped by when the office was closed but he was still willing to help us out! Thanks Ben!!
Great staff and a very secure, clean place to keep your belongings. I recommend this place to everyone looking in the area.
Awesome service, I actually reserved a storage room for Uhaul bit found out the GPS took me to the wrong storage building, thanks to their awesome reach out and offering a better deal than uhaul for a 10x20, we manage to get a good deal out of similar size storage room
Ben is great, 10/10 would recommend.
I have been a satisfied customer of this Public Storage location for over 2 years now. Today I had to call this location with some questions and Deanne was immensely helpful. I highly recommend this facility for your large or small storage needs. The place is always clean and secure.
They are very friendly people. I enjoy working with the staff when I need to talk to someone.
Jeanette at the Huntington Valley Road in St.Paul, MN location was always very courteous and helpful. A very good example of excellent customer service!☺️🌞. Their prices are very high though.
Excellent customer service!!!
Clean and easy to use space, convenient location for me, and the staff is especially nice and helpful! I recommend!
The staff were all super helpful and friendly, and the space was clean, organized, and felt very secure.
Others have indicated that Public Storage engages in bait & switch tactics and I have found this to be true. When I moved in they claimed they did not have the unit I reserved (even though I spoke with them on the phone the day before). They put me in a larger unit and told me I would pay the same price. That was a lie. They have aggressively increased my rent over the past two years by $113/mo (200% increase). They do not care about their customers but rather take advantage of them.
Jeanette did a wonderful job!
Great customer service, made transferring between units a breeze!
D’Ann, really helped me get through some challenges we were having. Super happy!
Wonderful customer service
Janelle was super helpful and friendly with answering all questions and was able to help find a unit that will suit our needs perfectly, and if not has stated that they are always able to do a transfer. Absolutely wonderful customer service and I'm glad that we chose this location.
D' Ann was fantastic!
Best and easiest storage I had ever used
Ben and everyone in the office is so nice and helpful!
Easy in and out
And can’t believe it’s only 6 dollars on the first month
I really thought it’s fake but when I got it,it’s easy and real
Definitely first choice for my future use
Beware! Most of the units around mine were broken into. Constant price increases after move in and your unit isn't even secure. If you're storing valuables find another place.
D'ann was great
Easy to get into, and everything expected from a storage unit. However, within 6 months I have already experienced a break-in with my unit, and they have attempted to raise my rent. Their business model is to get people in and then raise rent continuously.
Quick and helpful process and service
Ben took really good care of me. He took his time to give me the best customer service.
Nancy and Jeanette were absolutely wonderful!
Predatory bait and switch scam. Only after you sign up will they disclose all their “fees”, and will raise your rates with no prior notice. Mine went up 20% with no notice or explanation.
Go to a different company if you need storage.
Justus was so incredibly helpful with finding my plowing partner and I, a spot to park our RV for the winter. He went above and beyond with writing down all the Public Storage locations and their pricing for a size spot that would fit our RV. Thank You for your excellent customer Service, Justus!!
My unit was broken into, as well as several units in my row. My stuff was trsshed. A form will not bring back my family heirlooms and what they meant to me. I thought this place was super secure and that is not the case.
Jeanette was great to work with. Very attentive and provided excellent customer service!
Affordable clean, great location very helpful staff
Very friendly and helpful! Found a perfect unit!
Quick and easy sign up! Friendly and proactive. Love the app features and the ability to drive into the establishment. The temperature controlled units are the seller for me at this location! Yay MN! 😒
I recommend public storage, clean place I love the entry way out of the rain , friendly people
Very hospitable and friendly customer service
Ms Jannette is perfect. Acting like a superhero, staying after hours for me. Explained everything. She is not a person who don’t cares. She cares about business and people. Thanks!!!!!!!!
Jeanette was awesome her customer service skills are impeccable and top notch
Jeanette was great
It was so much easier to find my unit at the one off of Como and 280 I went to another one and it was difficult to find the unit I was going to get and the hours to access my unit work much better than the other location I really like the one off of Como and Jeanette was helpful and answered all my questions I would for sure recommend the one off of Como to anyone that is looking for a storage unit.
Ben was very friendly and helpful.
I've had an overwhelmingly positive experience here. I chose to manage everything via the app, and every interaction with the staff has been both helpful and kind.
The pricing is reasonable. I'd recommend potential renters to use their website to compare their other storage facilities within the vicinity.
One gripe I have is the challenge of getting a cart/dolly, which can make loading and unloading difficult. I've encountered this issue at virtually every storage unit or apartment complex I've previously rented so I'm not docking stars for this but I'd definitely appreciate if they added more carts/dollies.
Ben was very nice and helpful and polite the whole time and was very thorough with showing me around
Ann and Maria are great, staff super helpful and facility is very good
Ben was cool.
Awesome customer service
I really liked the customer service and I had a great experience overall I would say 10 out of 10 would definitely recommend!
Jeanette is superb. She was extremely helpful. She explained things slowly & repeated the directions & let us practice many times.
She is very professional, personable, and smart. I like dealing w her & I have recommended her many times. She makes things easy! And it’s always a pleasant experience working with her.
Helpful staff
Maria was an angel with helping me. I came in a minute after close and she was nice enough to help me. I had wanted to see some of the storage unit sizes. She guided we through units and I decided on one I liked. It was about 6:20pm at that point (20 mins after close) and she was more than happy to get me the unit today. Her main priority was me and I definitely saw that. She explained what to expect with getting the unit, rules, insurance and so on. At no point during our interaction did she ever make me feel rushed. She was magnificent. She made me have the most personable experience. I’m definitely going to stop in the leasing office next visit to tell her this in person. I only hope to find more people in customer service like her.
Loved working with Ann!
Be ware of your autopay, they will tell you everything is alright over the phone (twice) to later on charge you a late fee because they didn’t informed me well that my bank reversed the transaction which is instant!
Basically ended up paying for the management mistakes of the lack of information over the phone yet they didn’t want to reverse my late fee they cause me to have.
This Public Storage is extremely overpriced & puts their customers last on the list compared to their profits & less than desirable rules that they enforce with an iron fist.
Long-ish backstory: I opened my storage unit back in Summer of 2022, I think it was August…. I was never made aware of the hours I was allowed to be there nor given a tour, or any other typical ‘welcome’ a storage facility should provide. So, when I was moving my things in I stayed a few minutes later than the hours of business and didn’t find out until the third email notification was sent. They then took it upon themselves to limit me to ‘business hours’ (I am only allowed to be there until 6, while everyone else is allowed until 10PM). They put this limit on my account, in September 2022 & I am just now being notified about this in June of 2023, despite inquiring multiple times about why I was getting randomly locked out many hours before the facility closed… and either nobody at the facility/call center knew about this limit or they just felt that it was not pertinent information.
So I’ve been paying the full price all this time and getting about 1/3 less time than anyone else at the facility, unknowingly (until today… when I called the property manager and spoke with her and she revealed this information to me….. only 9 months late.)
***I should have been given notice of this decision to drastically limit my time for my storage unit- immediately when it happened… because I would have taken all my belongings and brought them to a different facility and would have been treated ten times better than I’ve been treated at the Hunting Valley Road Public Storage.***
Keeping your customers in the dark on matters that directly affect them, their belongings, their pocket books and most importantly, THEIR TIME, should be illegal. This is a terrible way to do business and an awful way to treat paying customers.
I was searching for an affordable and big enough storage unit for my valuables in between moving locations.
I just want to thank Tony, for his superb customer service and patience with setting me up with the right storage solution. Kyle and Madi for going the extra mile careful attention to details.
Great experience!
Many Thanks
Kyle was so helpful! Thank you!
It’s a nice space and the smallest fit everything I had in my car, I just don’t approve of how hard it is to find the smaller units.
Reasonable prices and conveniently located
Ann was great!
Ben is TERRIFIC!
Madi is very kind and helpful. She helped us in saving some money and I really appreciate the customer service at this establishment.
Great service
Jeanette was fantastic!
Quick and very welcoming!
Had an issue with my rental car and arrived very late for my check-in; staff was flexible and friendly when I arrived. Ben showed us around the available spaces and was very patient and helpful.
Great location! Check-in with Kyle was great—he’s very professional and he answered all of my questions!
Ann was wonderful! Communicated well and made sure I understood the process! 10/10
Maria was great!!
Kyle was extreamly helpful! Thank him a lot for answering all of my questions and guild me to the unit.
Ann gave me great customer service and showed me around!!!
Kyle was extremely helpful
Kyle is great! Helped me sign up and get in no problem.
Ben was very helpful what a great guy. I would highly recommend this storage facility.
Excellent service from Jocelyn! I needed to change storage units and it was a smooth, seamless process. Highly recommend.
Clean
Kyle is a great salesman. He took care of me and was kind to me.
Kyle was a great help
Kyle did a good job in helping us a spot that fit our need perfectly
Thanks Kyle
Every time I come in I am pleasantly pleased by how phenomenal the customer service is here. I want to compliment you guys for hiring the right person. Jeanette is awesome!
Jeanette is so amazing I have talked to 11 people and in second she has totally executed my problem I had with getting I had no idea what was going on with my account trying getting frustrated considering my whole thing with getting a storage in the first place because I I'm looking for a place to stay I don't have any extra money to pay fees that are accumulating while I'm trying to figure out what's all the fees for she's amazing she smiles she has a great attitude I will be going to that location from here and out and I live about 30 minutes away and I must say Ben the district manager he has answered the phone for me every single time he's amazing as well great attitude he also agreed to help with my situation.
Which has made me feel so much better that's how I got to this point he had me to come to this particular location to see him in person my problem has been solved because of those two I appreciate you too so much thank you so much.. you guys way to go teamwork makes the DreamWork.
Madi gave great service
Kyle and Jeanette was very helpful thank you
This location is easy to get to and is right off 280. We got a 5’x10” space on the 4th level. The loading bay and carts made it easy to manage the transfer of storage from our car to the unit and it was very clean. The employees (Kyle & Jeanette - I apologize if I misspelt any names) were extremely helpful, informative, and nice. I also had my insurance include the unit for coverage and they sent my proof of insurance to PS, which prompted Mista to call me and walk me though how to cancel the automatic insurance in the phone app to avoid being charged for the second month(first month was free to provide enough time to get other coverage, if needed). I’ve had a great experience and would recommend this location!
Clean, secured, and felt safe. Would be nice to have a little more lighting near / in actual unit.
Outstanding customer service. Thank you SOO much!!
Beware, they'll start increasing the rent on your unit after you get moved in and continue doing so periodically.
Edit: big surprise, one year later they're raising prices again.
Ceisha was very helpful! She showed us our location at the storage and helped us with setting up the e-lock. Incredibly kind and caring!
I’ve had the storage unit for 1 year, and every few months they raise my rate 20%. I was initially paying $60/month and now I am being charged $100/month. They use a bait and switch model to get you in the door, and then raise the rates because they know it is difficult for folks to move units. Folks at the location have no ability to change rates as they are all driven by corporate.
Carlos & Jeanette were great! They assisted and explained everything and answered every question. 10/10, not 5. Thank you!!
Maddi was SO helpful when choosing out unit! Security seems great and everything is clean and well maintained.
Ben was the ultimate professional: helpful, patient, knowledgeable and courteous. Give him a raise!
Great job by Justus getting me set up with everthing we needed. So friendly and kind.
The service is awesome.
Madi was extremely helpful. She made the process easier. Thank you Madi
Love this place. So clean and very helpful people here!
Amazing service!
Ben was super helpful he got us the same size unit that we were going to get at U-Haul for half the price with insurance❤️❤️
Great information and help loved the attention to detail, friendly staff
Great service, easy to use. Friendly helpful employees!!!
I've never stored stuff before. In fact, I always thought it was a symptom of the American consumeristic sickness that we have so much stuff we need to have huge buildings to store our extra stuff. But during a recent move I found myself here, setting aside things too clunky or bulky or fragile to be boxed or wrapped.
I'm totally won over. My short (2-month) rental was perfect, the access app was seamless, and you can tell the people who run this place take pride in making sure everything is kept up to the highest standards. Even their restrooms were clean, the soap dispenser never ran empty, and the hand dryer worked great -- don't we all kind of assume that this won't be the case?
Just because of how great this place was, I'm thinking about renting a place year-round for Christmas ornaments, tomato cages, lawnmowers, or whatever other things I have that I don't need for the season. I guess that means I caught the sickness after all.
Jeanette and Sam were extremely helpful and went above and beyond! Very appreciative.
Fast and quick service.
Everything is good
This place was good, never had a single issue, well secured, acceptable price. I recommend this place to anyone that is looking for storage around Saint Paul or Minneapolis.
Thank you.
To who ever peed in a bucket and left it in the hallway. Next time opt for something with a lid. I almost kicked it over.
My stuff remains in perfect condition d/t temp/humidity regulation. They fixed the light near my space so now im happy
10/10.
Sam was a great help to me! I would highly recommend this place to anyone looking for a storage place… Everyone here that I’ve dealt with are great.
Very nice clean and convenient storage facility. Definitely the best as far as security and the cost per month is the cheapest I know of.
Clean, friendly service, great place for all of your storage needs
Sam was Very nice, very good, fast service.
Ben and Madi were super helpful and made me feel like they really wanted me to be there, which is def what you hope for with customer service (: thanks both!
Lady was very nice let me bring my dog in
Sam Nice and friendly 🙂
Staff very professional and answered all my questions 👍🏽👍🏽👍🏽👍🏽👍🏽
So far its going great! Good move in deals. Feels very secure. Unload area was busy but indoor, clean, and plenty of space/carts. The sixth floor was a bit hot but still much cooler than outside. Plenty of space in parking area outside of gates, office with supplies, and bathrooms for customers provided.
Jeanette was wonderful today. Very informative 👏 love this space
staff were friendly, helpful, and knowledgeable. they made the rental process quick and painless. 10/10 would rent again
Excellent, smooth check-in
I LOVED THIS PLACE. Let me tell you I have been in fancy and shady storage places and this by far was the best experience. Brand new building with great access and security design. Wonderful garage entry. Easy to use apps. GREAT STAFF!!!! So sad to see my favorite Elias go he was my go to for anything. Importantly things were clean clean clean. I would say 90% of the time a cart was always available for me to haul things and other guests were always nice to return when done.
I branched out . Tree good time.
Jeanette was super helpful getting me set up. The facilities are clean and everything’s been a breeze!
It's so nice I almost don't wanna tell anyone. I kinda want to keep it for myself.
Amazing service and quick and fast 100% approve
Could be open later
Jeanette. Justus and Madi are great to deal with. If I could give more stars I would.
Super great service from Justus! Thank you for your help!
Justus was super helpful and kind helping me with my rental!
Justus Was Great & Very Helpful 100% recommended
Perfect storage! Needed a place over the summer to store my things before moving into college, great customer service and everything was the way I found it!
Fantastic customer service! Elias was great at showing me around and explaining the process.
Elias was super helpful while picking out our unit!
Justus was a fantastic person to work with. He took me a great tour and helped me find the locker that was right for me. 6 stars out of 5, no complaints, excellent service, honestly wish I could get him the Nobel prize he deserves 🙏🙏
Justus was super helpful, and did a good job of explaining everything!
Maddi & Ben were the best and overly helpful please give them a raise !
Justus was a fantastic help!! 5 star service for sure :D
Justus was amazing!
Great service! Justus was very helpful
Justus and Eli were both extremely helpful and kind. Great service!
Justus and elias was so helpful
Madi
Amazing service! Clean facilities and Justus helped to show us to our unit! If I need storage again I’ll definitely be coming back!
Great service from Justus and Jeanette!
I’ve had a really great experience here! Justus was super kind and helpful. Thank you for all the assistance!
Justus was awesome
Justus was super helpful and a great help! Made it a great experience!
Justus was so cool, 10/10 customer service
Very helpful, explained all the details of the unit and answered questions thoroughly. Thanks Lisa!
Jeanette thank you for amazing help and make the process easy!!
Maddie and Ben has Wonderful service thank you guys so much ! 💙
It was an easy, quick and painless process. Would recommend this location for great customer service.
Great Staff Very Friendly.
best experience with Justus and Elias
Clean facility. Security is pretty good. Elias was amazing with his assistance answered all of my questions and helped me to my unit. Overall great experience
Super easy to work with, low maintenance
Today is my last day renting a unit with them, and Lisa was really helpful getting everything sorted out for me! Would totally rent from them again
Great service! Elias was very helpful.
Lisa was very helpful in providing me all my options of units. Staffs are very friendly and they provide the highest quality of service for customers. Lisa took her time and walked me through the building and suggested me a good storage and on a nice floor. Only location with a great new feature for keyless access to your storage. I had a good experience at this location and would highly recommend!!
Very helpful and friendly!
Very professional, helpful, courteous staff. Made the process very simple and easy. Highly recommend.
JUSTUS GAVE OUTSTANDING CUSTOMER SERVICE AND WENT ABOVE AND BEYOND
WE LOVE TO SEE IT!!!
Give this man a RAISE !!!
amazing team—phenomenal top notch service provided by Jeanette and her team.
The whole team of public stores did wonderful
Justus was very helpful in finding the carts!!!
Lisa was fantastic when I wanted to switch from a standard unit to a climate-controlled one. She took care of it all and it even saved me money! I wouldn’t hesitate to recommend this location to anyone who wants a cheaper but high quality storage unit
Jeanette and Lisa are great Very pleasant very informative and made sure I understood everything clearly before I left
Amazing staff. Jeanette was very helpful and kind🙂
Great spot!! Has covered unloading/ loading area, has free carts that you can use. Jeanna and Anthony were super nice and attentive. Although security for the elevators seemed a bit much when you're moving lots of stuff I still appreciated it.
Great service and professional
Great experience and awesome location! So convenient and great to work with! Had a unit here for 4 years and never had an issue! Only leaving because we got a house now! Thank you for everything!
Great service, friendly helpful staff.
Justus offered great customer service and the 5x10 space is perfect for what we need.
Great service
Justus Great Service!!!’n
The service was excellent especially Justus.
Justus was super fun, informative, and helpful!
Very nice, very clean,
Good working employee
Excellent staff and location. Very clean.
Juftuf and the managment at that location are very professional and helpful. Good promos and.prices. Thanks everyone keep up the.good work.
I had to get a storage unit for my furniture between leases. One of the employees, Justus, showed me several units and answered all my questions in detail. We were able to find a nice unit with easy access for our truck. Another employee, Jeanette helped me reserve and book the unit, making sure we got the lowest price. Very helpful and friendly staff at this location, and I’m glad we chose this public storage
Both my move-in and move out experiences were fantastic. The facility is quite nice and the staff are honestly great. Thank you!
I was helping an friend move in
My stuff is safe there but not being able to access it 24/7 really sucks
Elias was great helping with all our storage needs
Everyone was super helpful and even helped me find an easier space to access. Super helpful after a very stressful move. Yay!
Ben was great. Provided excellent customer service and was really cooperative in showing units, explaining policies and best practices.
Ben was the man! Easy to set up. No BS and answered all my questions! Thank you!
Jannette was super kind and helpful during our visit. She helped set us up with everything and above all great service. 10/10 would recommend renting a space at this location!
Great service!
This entire experience was great and Jeanette at the store was helpful! I would highly recommend them.
Great young team… Ben and Derek pleasant , helpful, knowledgeable .
very solid and smooth move in and process, ben recommended a better unit that was also cheaper to us :)
Very helpful and clean!
Very informative. Clean facility. Secured. Friendly. Ben was very on point
Staff are super nice and helpful!!
The location is perfect for someone living in the twin cities area. Easy to get to, plenty of parking, and drive up entrance. Hard to find a cart to transfer boxes. The carts are not hard to find, there are locked up to the wall. Took ten minutes to get a key with one person working in the office. I asked why are the carts locked up? The response was it’s a new corporate policy. Okay now each visit has added twenty minutes of inconvenience. Oh, in addition to the price increases makes me want to reconsider this rental.
The employees are extremely helpful and the units are very secure. The rates are pretty good too. Had no trouble getting a unit and accessing the unit.
Ben was super helpful! We were in a bit of an emergency situation and needed to store almost everything, and the people at Public Storage got us a unit quick and easy. The e-lock was also super helpful. They were nice and professional as well. Thanks guys!
AMAZING service! The facility is the best out of several I visited and all the staff are wonderful. I couldn't ask for a better experience. Thank you for all your help, Jeanette! You're amazing. 😊
Kind and helpful in rental office
We had a great experience at the new facility! It's clean and secure. If you come out, ask for Sterling.
Pleasant staff, got a storage unit just the right size. Very secure, nice place.
For an entire year, I ended up not using part of my storage unit despite paying $50+ per month, and after a year, it was going to be increased to $60+ per month. During a quick phone call, a staff member promptly suggested that I could move to the smaller unit so I can save half of my monthly cost. That's exactly what I needed.
It was still during the cold winter, and I had to move from one storage building to another, but the move was seamless. Both staff members that helped me were very knowledgeable and kind. I'd highly recommend this Public Storage location.
I like the fact that there is a secure gate and cameras
Had a great experience with this Public Storage location. Rented 2 units for approximately six months. Units were clean when I got there and clean when I came back. Customer service was great - the people at the front desk were friendly. When I came in to cancel my rentals I needed my locks cut off because I had forgotten my keys 1,000 miles away. The front desk got a hold of the manager and he was able to help me at about 6 pm. Would use again!
It was a great experience; Jeanette, the storage manager explained everything clearly and in the most friendly fashion, then she walk me through the steps and completed the rental agreement and showed me the unit in a most helpful manner. I wishes all businesses did business like this.
Jeanette was absolutely fabulous with customer service and very knowledgeable!
It's cheap, especially when you compare it to u haul down the road. The staff is very helpful and I've never had a bad time with the traffic in or out of their loading dock. They have electronic locks that are great so you can use your phone as a key
My boyfriend and I just signed a rental agreement for a unit yesterday. Jill was so incredibly helpful and answered all of our questions. She showed us multiple units and made sure we understood everything. The buildings, units, and bathrooms are very clean. I would highly recommend going to them!
Always friendly and helpful staff and a safe and secure location!
The newer building is clean, and secure enough. The older building will require extra locks and for you to be cautious. Overall I am happy with my experience. My stuff is safe and clean. I don't think the price increase this year was necessary. I hope it went to the staff. I wish the scrappers weren't aloud to use the garage bay as an actual garage as much as they do.
Ben provided outstanding customer service and a positive new customer experience!
Very reasonable.
Great location, fantastic staff.
I appreciate the communication and patients the staff has with me, had a few issues with my account and they were always so polite about helping to remind me when my bill was due haha
Pay your rent on time no problems late problems lol
Very clean and convenient facility the staff are all wonderful very helpful and informative. 10/10 would recommend .
One thing I wish there hours of access went till like 10 or 11 pm
But still love the place. The bathrooms are a luxury for a storage unit. And the drive in garage is a must have.
Jeanette was very helpful !
great place for storing your belongings, also they have AMAZING deals if you pay online. They have a variety of units to pick from to fit any of your needs, and i love that they offer a controlled temperature option for storing so that is a huge plus!! at this location it was recently renovated and the new addition has new features that make it easier for you to access your unit from your phone! (a plus since covid is still very active) anyway I highly recommend this location, lastly the staff is very helpful and friendly! 10/10
This location is perfect! It's in an easily accessible place, it's always super clean and the employees are great. The store manager was quick to help me with a stuck lock after hours and didn't seem at all bothered by it. All around great place for storage