Public Storage Self-Storage Units at 1385 Hunting Valley Rd, Saint Paul, MN

It was so much easier to find my unit at the one off of Como and 280 I went to another one and it was difficult to find the unit I was going to get and the hours to access my unit work much better than the other location I really like the one off of Como and Jeanette was helpful and answered all my questions I would for sure recommend the one off of Como to anyone that is looking for a storage unit.

Ben was very friendly and helpful.

I've had an overwhelmingly positive experience here. I chose to manage everything via the app, and every interaction with the staff has been both helpful and kind. The pricing is reasonable. I'd recommend potential renters to use their website to compare their other storage facilities within the vicinity. One gripe I have is the challenge of getting a cart/dolly, which can make loading and unloading difficult. I've encountered this issue at virtually every storage unit or apartment complex I've previously rented so I'm not docking stars for this but I'd definitely appreciate if they added more carts/dollies.

Ben was very nice and helpful and polite the whole time and was very thorough with showing me around

Ann and Maria are great, staff super helpful and facility is very good

Ben was very helpful, the process was quick and easy!

Ben was cool.

I really liked the customer service and I had a great experience overall I would say 10 out of 10 would definitely recommend!

Awesome customer service

How do I sign a lease on line. It was suggested by the sales associate.

Jeanette is superb. She was extremely helpful. She explained things slowly & repeated the directions & let us practice many times. She is very professional, personable, and smart. I like dealing w her & I have recommended her many times. She makes things easy! And it’s always a pleasant experience working with her.

Helpful staff

Maria was an angel with helping me. I came in a minute after close and she was nice enough to help me. I had wanted to see some of the storage unit sizes. She guided we through units and I decided on one I liked. It was about 6:20pm at that point (20 mins after close) and she was more than happy to get me the unit today. Her main priority was me and I definitely saw that. She explained what to expect with getting the unit, rules, insurance and so on. At no point during our interaction did she ever make me feel rushed. She was magnificent. She made me have the most personable experience. I’m definitely going to stop in the leasing office next visit to tell her this in person. I only hope to find more people in customer service like her.

Loved working with Ann!

Be ware of your autopay, they will tell you everything is alright over the phone (twice) to later on charge you a late fee because they didn’t informed me well that my bank reversed the transaction which is instant! Basically ended up paying for the management mistakes of the lack of information over the phone yet they didn’t want to reverse my late fee they cause me to have.

Disappointed with large rate increases every several months. In about one year rent has increased from $57 to $136 per month. Unacceptable. Can't increases be reasonable?

This Public Storage is extremely overpriced & puts their customers last on the list compared to their profits & less than desirable rules that they enforce with an iron fist. Long-ish backstory: I opened my storage unit back in Summer of 2022, I think it was August…. I was never made aware of the hours I was allowed to be there nor given a tour, or any other typical ‘welcome’ a storage facility should provide. So, when I was moving my things in I stayed a few minutes later than the hours of business and didn’t find out until the third email notification was sent. They then took it upon themselves to limit me to ‘business hours’ (I am only allowed to be there until 6, while everyone else is allowed until 10PM). They put this limit on my account, in September 2022 & I am just now being notified about this in June of 2023, despite inquiring multiple times about why I was getting randomly locked out many hours before the facility closed… and either nobody at the facility/call center knew about this limit or they just felt that it was not pertinent information. So I’ve been paying the full price all this time and getting about 1/3 less time than anyone else at the facility, unknowingly (until today… when I called the property manager and spoke with her and she revealed this information to me….. only 9 months late.) ***I should have been given notice of this decision to drastically limit my time for my storage unit- immediately when it happened… because I would have taken all my belongings and brought them to a different facility and would have been treated ten times better than I’ve been treated at the Hunting Valley Road Public Storage.*** Keeping your customers in the dark on matters that directly affect them, their belongings, their pocket books and most importantly, THEIR TIME, should be illegal. This is a terrible way to do business and an awful way to treat paying customers.

I was searching for an affordable and big enough storage unit for my valuables in between moving locations. I just want to thank Tony, for his superb customer service and patience with setting me up with the right storage solution. Kyle and Madi for going the extra mile careful attention to details. Great experience! Many Thanks

Kyle was so helpful! Thank you!

It’s a nice space and the smallest fit everything I had in my car, I just don’t approve of how hard it is to find the smaller units.

Ann was great!

Reasonable prices and conveniently located

Madi is very kind and helpful. She helped us in saving some money and I really appreciate the customer service at this establishment.

Ben is TERRIFIC!

Great service

Jeanette was fantastic!

Quick and very welcoming!

Had an issue with my rental car and arrived very late for my check-in; staff was flexible and friendly when I arrived. Ben showed us around the available spaces and was very patient and helpful.

Great location! Check-in with Kyle was great—he’s very professional and he answered all of my questions!

Ann was wonderful! Communicated well and made sure I understood the process! 10/10

Maria was great!!

Kyle was extreamly helpful! Thank him a lot for answering all of my questions and guild me to the unit.

Ann gave me great customer service and showed me around!!!

Kyle is great! Helped me sign up and get in no problem.

Kyle was extremely helpful

Ben was very helpful what a great guy. I would highly recommend this storage facility.

Excellent service from Jocelyn! I needed to change storage units and it was a smooth, seamless process. Highly recommend.

Clean

Kyle is a great salesman. He took care of me and was kind to me.

Kyle was a great help

Kyle did a good job in helping us a spot that fit our need perfectly Thanks Kyle

Every time I come in I am pleasantly pleased by how phenomenal the customer service is here. I want to compliment you guys for hiring the right person. Jeanette is awesome!

Jeanette is so amazing I have talked to 11 people and in second she has totally executed my problem I had with getting I had no idea what was going on with my account trying getting frustrated considering my whole thing with getting a storage in the first place because I I'm looking for a place to stay I don't have any extra money to pay fees that are accumulating while I'm trying to figure out what's all the fees for she's amazing she smiles she has a great attitude I will be going to that location from here and out and I live about 30 minutes away and I must say Ben the district manager he has answered the phone for me every single time he's amazing as well great attitude he also agreed to help with my situation. Which has made me feel so much better that's how I got to this point he had me to come to this particular location to see him in person my problem has been solved because of those two I appreciate you too so much thank you so much.. you guys way to go teamwork makes the DreamWork.

Madi gave great service

Kyle and Jeanette was very helpful thank you

This location is easy to get to and is right off 280. We got a 5’x10” space on the 4th level. The loading bay and carts made it easy to manage the transfer of storage from our car to the unit and it was very clean. The employees (Kyle & Jeanette - I apologize if I misspelt any names) were extremely helpful, informative, and nice. I also had my insurance include the unit for coverage and they sent my proof of insurance to PS, which prompted Mista to call me and walk me though how to cancel the automatic insurance in the phone app to avoid being charged for the second month(first month was free to provide enough time to get other coverage, if needed). I’ve had a great experience and would recommend this location!

Clean, secured, and felt safe. Would be nice to have a little more lighting near / in actual unit.

Outstanding customer service. Thank you SOO much!!

Beware, they'll start increasing the rent on your unit after you get moved in and continue doing so periodically. Edit: big surprise, one year later they're raising prices again.

Ceisha was very helpful! She showed us our location at the storage and helped us with setting up the e-lock. Incredibly kind and caring!

I’ve had the storage unit for 1 year, and every few months they raise my rate 20%. I was initially paying $60/month and now I am being charged $100/month. They use a bait and switch model to get you in the door, and then raise the rates because they know it is difficult for folks to move units. Folks at the location have no ability to change rates as they are all driven by corporate.

Carlos & Jeanette were great! They assisted and explained everything and answered every question. 10/10, not 5. Thank you!!

Maddi was SO helpful when choosing out unit! Security seems great and everything is clean and well maintained.

Ben was the ultimate professional: helpful, patient, knowledgeable and courteous. Give him a raise!

Great job by Justus getting me set up with everthing we needed. So friendly and kind.

The service is awesome.

Madi was extremely helpful. She made the process easier. Thank you Madi

Love this place. So clean and very helpful people here!

Ben was super helpful he got us the same size unit that we were going to get at U-Haul for half the price with insurance❤️❤️

Amazing service!

Great information and help loved the attention to detail, friendly staff

Great service, easy to use. Friendly helpful employees!!!

I've never stored stuff before. In fact, I always thought it was a symptom of the American consumeristic sickness that we have so much stuff we need to have huge buildings to store our extra stuff. But during a recent move I found myself here, setting aside things too clunky or bulky or fragile to be boxed or wrapped. I'm totally won over. My short (2-month) rental was perfect, the access app was seamless, and you can tell the people who run this place take pride in making sure everything is kept up to the highest standards. Even their restrooms were clean, the soap dispenser never ran empty, and the hand dryer worked great -- don't we all kind of assume that this won't be the case? Just because of how great this place was, I'm thinking about renting a place year-round for Christmas ornaments, tomato cages, lawnmowers, or whatever other things I have that I don't need for the season. I guess that means I caught the sickness after all.

Jeanette and Sam were extremely helpful and went above and beyond! Very appreciative.

Fast and quick service.

Everything is good

This place was good, never had a single issue, well secured, acceptable price. I recommend this place to anyone that is looking for storage around Saint Paul or Minneapolis. Thank you.

To who ever peed in a bucket and left it in the hallway. Next time opt for something with a lid. I almost kicked it over.

My stuff remains in perfect condition d/t temp/humidity regulation. They fixed the light near my space so now im happy 10/10.

Sam was a great help to me! I would highly recommend this place to anyone looking for a storage place… Everyone here that I’ve dealt with are great.

Very nice clean and convenient storage facility. Definitely the best as far as security and the cost per month is the cheapest I know of.

Clean, friendly service, great place for all of your storage needs

Sam was Very nice, very good, fast service.

Ben and Madi were super helpful and made me feel like they really wanted me to be there, which is def what you hope for with customer service (: thanks both!

Lady was very nice let me bring my dog in

Sam Nice and friendly 🙂

Staff very professional and answered all my questions 👍🏽👍🏽👍🏽👍🏽👍🏽

So far its going great! Good move in deals. Feels very secure. Unload area was busy but indoor, clean, and plenty of space/carts. The sixth floor was a bit hot but still much cooler than outside. Plenty of space in parking area outside of gates, office with supplies, and bathrooms for customers provided.

Jeanette was wonderful today. Very informative 👏 love this space

staff were friendly, helpful, and knowledgeable. they made the rental process quick and painless. 10/10 would rent again

I LOVED THIS PLACE. Let me tell you I have been in fancy and shady storage places and this by far was the best experience. Brand new building with great access and security design. Wonderful garage entry. Easy to use apps. GREAT STAFF!!!! So sad to see my favorite Elias go he was my go to for anything. Importantly things were clean clean clean. I would say 90% of the time a cart was always available for me to haul things and other guests were always nice to return when done.

Excellent, smooth check-in

I branched out . Tree good time.

Jeanette was super helpful getting me set up. The facilities are clean and everything’s been a breeze!

Amazing service and quick and fast 100% approve

It's so nice I almost don't wanna tell anyone. I kinda want to keep it for myself.

Jeanette. Justus and Madi are great to deal with. If I could give more stars I would.

Could be open later

Justus was super helpful and kind helping me with my rental!

Super great service from Justus! Thank you for your help!

Justus Was Great & Very Helpful 100% recommended

Fantastic customer service! Elias was great at showing me around and explaining the process.

Perfect storage! Needed a place over the summer to store my things before moving into college, great customer service and everything was the way I found it!

Elias was super helpful while picking out our unit!

Awesome service!

Justus was a fantastic person to work with. He took me a great tour and helped me find the locker that was right for me. 6 stars out of 5, no complaints, excellent service, honestly wish I could get him the Nobel prize he deserves 🙏🙏

Maddi & Ben were the best and overly helpful please give them a raise !

Justus was super helpful, and did a good job of explaining everything!

Justus was amazing!

Justus was a fantastic help!! 5 star service for sure :D

Justus and elias was so helpful

Justus and Eli were both extremely helpful and kind. Great service!

Great service! Justus was very helpful

Madi

Amazing service! Clean facilities and Justus helped to show us to our unit! If I need storage again I’ll definitely be coming back!

Justus was awesome

I’ve had a really great experience here! Justus was super kind and helpful. Thank you for all the assistance!

Great service from Justus and Jeanette!

Justus was so cool, 10/10 customer service

Justus was super helpful and a great help! Made it a great experience!

Jeanette thank you for amazing help and make the process easy!!

Very helpful, explained all the details of the unit and answered questions thoroughly. Thanks Lisa!

5 star service received Justus :)

Maddie and Ben has Wonderful service thank you guys so much ! 💙

Great Staff Very Friendly.

It was an easy, quick and painless process. Would recommend this location for great customer service.

best experience with Justus and Elias

Super easy to work with, low maintenance Today is my last day renting a unit with them, and Lisa was really helpful getting everything sorted out for me! Would totally rent from them again

Clean facility. Security is pretty good. Elias was amazing with his assistance answered all of my questions and helped me to my unit. Overall great experience

Great service! Elias was very helpful.

Very professional, helpful, courteous staff. Made the process very simple and easy. Highly recommend.

Very helpful and friendly!

Lisa was very helpful in providing me all my options of units. Staffs are very friendly and they provide the highest quality of service for customers. Lisa took her time and walked me through the building and suggested me a good storage and on a nice floor. Only location with a great new feature for keyless access to your storage. I had a good experience at this location and would highly recommend!!

JUSTUS GAVE OUTSTANDING CUSTOMER SERVICE AND WENT ABOVE AND BEYOND WE LOVE TO SEE IT!!! Give this man a RAISE !!!

Justus was very helpful in finding the carts!!!

The whole team of public stores did wonderful

amazing team—phenomenal top notch service provided by Jeanette and her team.

Amazing staff. Jeanette was very helpful and kind🙂

Jeanette and Lisa are great Very pleasant very informative and made sure I understood everything clearly before I left

Lisa was fantastic when I wanted to switch from a standard unit to a climate-controlled one. She took care of it all and it even saved me money! I wouldn’t hesitate to recommend this location to anyone who wants a cheaper but high quality storage unit

Great spot!! Has covered unloading/ loading area, has free carts that you can use. Jeanna and Anthony were super nice and attentive. Although security for the elevators seemed a bit much when you're moving lots of stuff I still appreciated it.

Great service and professional

Great experience and awesome location! So convenient and great to work with! Had a unit here for 4 years and never had an issue! Only leaving because we got a house now! Thank you for everything!

Great service, friendly helpful staff.

Great service

Justus offered great customer service and the 5x10 space is perfect for what we need.

Justus Great Service!!!’n

The service was excellent especially Justus.

Justus was super fun, informative, and helpful!

Very nice, very clean,

Good working employee

Super secure buildings but you pay a premium for peace of mind. Walk in storage starting at $26.

I had to get a storage unit for my furniture between leases. One of the employees, Justus, showed me several units and answered all my questions in detail. We were able to find a nice unit with easy access for our truck. Another employee, Jeanette helped me reserve and book the unit, making sure we got the lowest price. Very helpful and friendly staff at this location, and I’m glad we chose this public storage

Juftuf and the managment at that location are very professional and helpful. Good promos and.prices. Thanks everyone keep up the.good work.

Excellent staff and location. Very clean.

I was helping an friend move in

Both my move-in and move out experiences were fantastic. The facility is quite nice and the staff are honestly great. Thank you!

My stuff is safe there but not being able to access it 24/7 really sucks

Elias was great helping with all our storage needs

Everyone was super helpful and even helped me find an easier space to access. Super helpful after a very stressful move. Yay!

Ben was great. Provided excellent customer service and was really cooperative in showing units, explaining policies and best practices.

Ben was the man! Easy to set up. No BS and answered all my questions! Thank you!

Jannette was super kind and helpful during our visit. She helped set us up with everything and above all great service. 10/10 would recommend renting a space at this location!

Great service!

This entire experience was great and Jeanette at the store was helpful! I would highly recommend them.

Great young team… Ben and Derek pleasant , helpful, knowledgeable .

very solid and smooth move in and process, ben recommended a better unit that was also cheaper to us :)

Very helpful and clean!

Very informative. Clean facility. Secured. Friendly. Ben was very on point

Staff are super nice and helpful!!

The location is perfect for someone living in the twin cities area. Easy to get to, plenty of parking, and drive up entrance. Hard to find a cart to transfer boxes. The carts are not hard to find, there are locked up to the wall. Took ten minutes to get a key with one person working in the office. I asked why are the carts locked up? The response was it’s a new corporate policy. Okay now each visit has added twenty minutes of inconvenience. Oh, in addition to the price increases makes me want to reconsider this rental.

The employees are extremely helpful and the units are very secure. The rates are pretty good too. Had no trouble getting a unit and accessing the unit.

AMAZING service! The facility is the best out of several I visited and all the staff are wonderful. I couldn't ask for a better experience. Thank you for all your help, Jeanette! You're amazing. 😊

Ben was super helpful! We were in a bit of an emergency situation and needed to store almost everything, and the people at Public Storage got us a unit quick and easy. The e-lock was also super helpful. They were nice and professional as well. Thanks guys!

Kind and helpful in rental office

We had a great experience at the new facility! It's clean and secure. If you come out, ask for Sterling.

For an entire year, I ended up not using part of my storage unit despite paying $50+ per month, and after a year, it was going to be increased to $60+ per month. During a quick phone call, a staff member promptly suggested that I could move to the smaller unit so I can save half of my monthly cost. That's exactly what I needed. It was still during the cold winter, and I had to move from one storage building to another, but the move was seamless. Both staff members that helped me were very knowledgeable and kind. I'd highly recommend this Public Storage location.

Pleasant staff, got a storage unit just the right size. Very secure, nice place.

I like the fact that there is a secure gate and cameras

Had a great experience with this Public Storage location. Rented 2 units for approximately six months. Units were clean when I got there and clean when I came back. Customer service was great - the people at the front desk were friendly. When I came in to cancel my rentals I needed my locks cut off because I had forgotten my keys 1,000 miles away. The front desk got a hold of the manager and he was able to help me at about 6 pm. Would use again!

It was a great experience; Jeanette, the storage manager explained everything clearly and in the most friendly fashion, then she walk me through the steps and completed the rental agreement and showed me the unit in a most helpful manner. I wishes all businesses did business like this.

Jeanette was absolutely fabulous with customer service and very knowledgeable!

They are very friendly people. I enjoy working with them when I need to talk to someone.

It's cheap, especially when you compare it to u haul down the road. The staff is very helpful and I've never had a bad time with the traffic in or out of their loading dock. They have electronic locks that are great so you can use your phone as a key

Always friendly and helpful staff and a safe and secure location!

My boyfriend and I just signed a rental agreement for a unit yesterday. Jill was so incredibly helpful and answered all of our questions. She showed us multiple units and made sure we understood everything. The buildings, units, and bathrooms are very clean. I would highly recommend going to them!

The newer building is clean, and secure enough. The older building will require extra locks and for you to be cautious. Overall I am happy with my experience. My stuff is safe and clean. I don't think the price increase this year was necessary. I hope it went to the staff. I wish the scrappers weren't aloud to use the garage bay as an actual garage as much as they do.

Ben provided outstanding customer service and a positive new customer experience!

Very reasonable.

Great location, fantastic staff. I appreciate the communication and patients the staff has with me, had a few issues with my account and they were always so polite about helping to remind me when my bill was due haha

Pay your rent on time no problems late problems lol

Very clean and convenient facility the staff are all wonderful very helpful and informative. 10/10 would recommend . One thing I wish there hours of access went till like 10 or 11 pm But still love the place. The bathrooms are a luxury for a storage unit. And the drive in garage is a must have.

Jeanette was very helpful !

great place for storing your belongings, also they have AMAZING deals if you pay online. They have a variety of units to pick from to fit any of your needs, and i love that they offer a controlled temperature option for storing so that is a huge plus!! at this location it was recently renovated and the new addition has new features that make it easier for you to access your unit from your phone! (a plus since covid is still very active) anyway I highly recommend this location, lastly the staff is very helpful and friendly! 10/10

This large Public Storage facility is very clean, well-lit, and seems to be a newer building. When heading to any of the newly built Public Storage buildings make sure you have a map in hand and directions to direct you to your storage unit; might I also suggest a compass, backpack, canteen of water, and good hiking boots? All joking aside, I think a paper map or the Public Storage app can be useful for your first couple of trips. The prices at this location are actually the best you will find in the Twin Cities, however, prices are always subject to change. The manager was working at the counter and provided excellent professional customer service showing empathy to my friend's situation, she was also very patient while assisting my friend... who took a lengthy phone call while at the counter. The whole experience was smooth and uneventful. Work towards less use of "perfect", however, understood since I was once an "absolutely" gal.

This location is perfect! It's in an easily accessible place, it's always super clean and the employees are great. The store manager was quick to help me with a stuck lock after hours and didn't seem at all bothered by it. All around great place for storage

To whom it may concern, My name is Alfred Gandy, my experience at this place was handled very Professionally. On Dec. 06, 2021 5:21pm Monday, employees there were nice and very friendly. Their were two young ladies at this place helped me out, first young lady i forgot her name. But, the second young lady at that time name was Jeanette. The whole time i was there, the Energy was so Great when i got back home, i had to send a comment. Thanks, Merry Christmas.

Great no-hassle survive. Some extra fees that aren't mentioned clearly elsewhere, but Maverick was a great help! Our exterior unit has about 4' more height than our interior unit. Hope this helps!

Quick and easy, in and out for renting what I needed. Didn't try to upset me or anything

I definitely love the factors of the App that is capable to help me have wireless access to open the gate along with elevators.

Had a unit and transfered to another unit. Very quick and painless. Great experience.

The staff was very nice and answered all my questions. The place is always clean. And the price was not that bad

This is a great facility and Lisa is a very helpful and knowledgeable property manager. If I ever have storage needs in the future I will certainly be giving this location a call.

Lisa at this location helped me. Showed me the size of the storage before I paid. I came in 10 min before closing time and she was very helpful and patient

Very clean building and well laid out, with ample carts and restrooms. And staff has always been very helpful.

Came in to ask questions about space sizes and Jeanette was phenomenal! I tried to catch her off guard with a multitude of random questions about different aspects of storage agreements and she didn't miss a beat! Throughout my time there with her she made me feel like a valuable customer, even though I didn't end up renting yet. She is an asset to your team and shows that she does care about the customer and the overall experience. She didn't seem distracted or inconvenienced by me taking up her time. That's a big deal for me as I've had some negative experiences at other locations where I felt like I was interrupting their day, but not here! Thank you for a great interaction.

Misplaced my keys and spoke on the phone with Lisa about getting them replaced. She had me come in to sign some paperwork and got me in and out quickly. Very pleasant interactions over the phone and in person.

Shawn and Jeanette did a lot to help me move in. Highly praise !

Every time I spoke to someone in the office, they were super friendly! They started to recognize me after just a couple of weeks and knew which building I needed to borrow a cart for - really impressive customer service! The facilities are generally pretty quiet and felt safe as well. 10/10 would go back for my next storage needs!

Management is great, smooth experience both move in and move out.

People beware! Especially storage auction buyers! This facility stages their auction! They would search through the entire content and take the valuables and leave the empty boxes in the picture. Never again! So sad that they do this in this trying times. Auctions here are purely scams

Shawn and Jeanette used team skill with wonderful disposition and plus we had a great time too! I got a great price better than what I had been originally quoted over the phone. I was shone many units until I was completely satisfied! I am so very very very happy with my purchase. And they did this on a busy weekend. I believe God lead me right to this spot today. I have so very many people praying for me, this was no coincidence but a divine appointment. Good bless you ladies and Public storage too!

We had a great experience with Mista! He was helpful and effective

Sean and Jeanette were extremely friendly and helpful.

Easy to get to your storage locker. The place is really super clean so it's nice to go to. I just wish that it was a 24\7 place.

Bella and Jeannette were SO helpful. We ran into some hiccups and they both were ready to help, friendly and set us on the right track. Thank you!!

It’s a clean and secure facility. One thing to keep in mind is that rent is due on the first of the month; the move-out date won’t be prorated but the move-in date is.

Good morning great service I recommend public storage 100% as far as safety flexibility reliable easy access. LOVE IT.

Great service - Bela was super helpful and answered all of our questions. Facility was clean and very secure. Would recommend spending a bit more for the ground floor units, would make loading and unloading much easier!

Very clean units, easy to access, and dollies are available to use for free. Highly recommend!

This is a really nice place and super secure . Definitely feel like my property is safe here ...

I stopped in this afternoon to get help putting the PublicStorage app on my phone. Jeanette assisted me in every way possible, including showing me how to use the app to gain entrance. She was very pleasant and helpful. I have been renting a unit for several months now and have found this a very good business experience.

Amazing staff! Lisa was very helpful in the set up and answered all our questions.

New and clean. Locks people out too early, 9pm is far to early to comfortably make it to your unit after work.

Clean and nice