Public Storage Self-Storage Units at 14175 Virginia Ave S, Savage, MN

The positive: The facility is about 4 years old and very clean. There are up to four heavy duty moving carts near the loading bays - I have usually had no wait for a cart. The staff have all been very pleasant. I have moved out after three years. A few issues reduce my rating: 1) There is rarely anyone in the office. Need to call, leave voicemail, wait for callback, and arrange an appointment if needed for vacating unit or other issues. 2) The loading bay has two lanes. The entrance door on one side has been out of commission for many months. The exit door on the other side has been out for about two months. This limits the number of renters that can access the loading bays, and makes it impossible to pull through with a trailer. Office staff say “the parts are on order”. Unavailable parts for a four year old door seems very unlikely. Management decision to delay the repair expense is most likely. 3) The rent is increased rapidly, and penalizes long term renters. In the first 27 months my rate for a 10 x 20 unit went up four times, from $119 to $215. The same unit is available today to new customers for $126, with first month at $1.

nice place, staff is really good. wish that contract pricing was an option so rates didn't jump around unexpectedly. intro rates are good but rates hike up every 6 months. if your a loyal customer, it doesnt matter, your worse off. new customers get better deals just to get them in the door, then stuck there paying more and more every 6 months. good for short term, bad for long. do i really need to move out and in again to get better pricing? restablish myself as a new customer???

Cindy was awesome and very helpful. Thank you so much for your help.

Angie & Theresa are great!! Explained everything thoroughly

Ang went out of her way at closing time to help me out. Great customer service and a great job being customer focused!

Storage itself is very clean and the climate control is great. It's also very easy to sign a contract online and start using your space. However, one of the two garage doors had been broken the whole time I've rented and I've never actually seen anyone in the office. I have stopped by on multiple occasions wanting to move out (which you have to do in person) but the office has been locked with the lights off every time. I eventually found the move-out date feature on the app, but there was still no one in the office on that date. I've tried multiple phone numbers as provided by the site/the building but have gotten nothing but voicemail boxes.

Convenient, good price, that always clean.

Angie was super helpful getting my second unit at this location after I was having troubles doing it online. Highly recommend this location for all your storage needs!

Angie and Cindy were very helpful and knowledgeable educated me on the process. On how to, properly locate and toured me through the process no stress.

I have rented a unit here for about a year and the experience has been great! Facility is clean, safe, secure, well-lit, and easy to access. It was fairly easy to reserve the unit online and the unit was ready for check-in on move-in day! Staff onsite are extremely professional and helpful..... special shout out to Angie and Cindy who helped me out today with the checking out process....they showed a lot of kindness and understanding!!! Keep up the great work.....highly recommend.

Angie was great! She helped open doors for us and was very friendly we have been using this storage unit for years due to covid and complications and she helped our move out go smoothly.

Angie and Cindy were amazingly helpful and knowlegable. I would recommend to come and see them. Thank you for all of their help.

Angie was great in going through the unit!

Door is always locked and people are rarely ever visible. I knocked a few times and waited in my car. I was about to leave when I finally saw someone walk out of the employee area. I had stopped by multiple times on different days so i couldnt close my unit and had to pay a fee. They dont prorate the fee either. $130ish down the drain. They just hang out in the employee area with the doors locked.

Very great service, go see Angie for any help!

Would go negative if I could don't return calls or emails and nobody every on site still trying to get a hold of them

Very nice clean place. Inside storage. Controlled temp. A little pricey.

Dean and Angie are knowledgeable and were both.extremely helpful to me. They went above and beyond to make sure my first time experience with renting a storage unit was a good one. They were very personable and friendly also. I was very impressed.

Facility is new, nice, clean. DO NOT PREPAY FOR YOUR UNIT. They do not issue refunds for any "overages". Otherwise, well priced and located.

Clean, well maintained and lots of storage options. Really like the new mobile app for door control.

Great location and friendly people. Very clean even the bathrooms!

Reliable

This place is very safe, clean and nice ( I would give 5 stars based on that) but beware they increase the prices often, and can with a 30 day notice (contract is month to month) ...first increase went from 25.00 to 30.00, and this last one went from 30 to 80 a month (online they are listed at 57.00 a month for the same unit). I understand price increases, but I haven’t had my unit a full year, and to more than triple the original price and go higher then what it would be for me to switch to a different unit online of the same size (not to mention, more than other local units around) seems wrong. I will be leaving for a different storage company a couple of blocks away for ½ the price they are trying to charge me. Edited to add that the district manager reached out to me and agreed they should have never increased my rates that high and said he could lower my rate to 35.00 a month if I would stay. It took 3 weeks for me to see a change in my bill and he kept in contact with me the whole time. I was very impressed with his communication. Unfortunately to my surprise it wasn’t lowered to $35 like he has said it was only lowered to 55.00 still over double the original price less then a year ago and almost double what I paid last month. He told me that was the best he could do since the going rate for this unit is now I am very upset now I cannot give $111.00 (lie, I see online it is 57.00 a month) I was hoping to have a happier edit and actually be able to change the rating to a 5 star because the management was amazing and willing to work with me, very disappointed at this moment that was was made to belive my rate would be 35.00 to find it to be 55.00 the day before the bill was due.

Update: Just cleaned out both units and again the place was clean and the ladies’ restroom was very clean! Highly recommend them. The manager, Dean, was very friendly and polite. Convenient and clean with friendly staff.

Sold our cabin in June and needed a place to temporarily store some items. Rented a 10 x 10 locker at Public Storage in Savage. Worked out great. Locker was clean and water-tight. Angie who manages the location was terrific to work with. Charges were clearly explained and billed as agreed. Website was great and could access the facility using the app on my phone. Great experience. Would highly recommend.

Tasha was amazing, very friendly, helpful and informative. Recommend using Public Storage.

Clean, huge bays to load and unload while staying out of the elements of cold, precipitation or heat.

Good prices and easy access.

Has garage to unload and carts and easy use of elevators. Everything is easy there. Best public storage location I've seen so far!

Great customer service! Janice was amazing

Exceptional experience. Janice was super helpful in helping me sign up and rent a new unit!

Janice was awesome. She went above and beyond to help me get a storage unit at a great price and in a convenient location near my other unit combining my accounts. Can't say enough about her great customer service and personableness.

Janice was a delight to work with. Very accommodating and explaining exactly where the storage space was located. Even a tour before I loaded up my stuff. Janice was very thorough on price, size, how the key works and codes.

Angie was amazing at public storage. She was very helpful and kind.

Clean, organized, and efficient.

Clean and well lit inside. One loading/unloading bay door was damaged a while back and as of 8/20 had yet to be fixed which provides additional hangups when busy.

Came for the storage stayed for the surf and turf. Great service

Janice was very nice and helpful in my first time storage rental! The overall storage facility was very clean and nice, the only thing I didn’t like were the carts are a little hard to steer

I moved out of my unit before the end of the month and notified the staff on site that I had moved out. They assured me I was moved out and would receive an email showing I moved out. Fast forward a month and I get a call from Public Storage that I had a past due balance, well I called and spoke to the property manager and the district manager and they stated I in fact did not owe a balance. Fast forward again this time 2 months later and I now have an account in collections. Still waiting to hear back from the district manager on this issue but word of the wise, GET HARD COPIES WHEN YOU MOVE OUT FROM HERE OTHERWISE YOU MAY BE S.O.L.!

Clean. Organized. Friendly.

Janice was very helpful and friendly. Very clean with low rates

Extremely clean and secure storage location with indoor climate controlled location to load and unload your stuff.

Easy access

Brand New - clean & secure. Best part - the Manager Angie!! She is awesome to work with. I rented a unit at another location that she previously managed. She was always smiling, friendly and helpful.

Very well managed by Angie. Place is spotless!

Angie and Michelle have wonderful service!! I highly suggest coming here!! They helped me with my questions and explained everything.

Very clean facility. Great service and great location. Angie was very helpful!

Clean storage unit. Great service by Angie! She is super helpful and full of great tips and tricks to maximize the storage units!

Facility is brand new, clean, and well automated. All units are climate controlled. Staff was very friendly and helpful. Holding a unit online was simple and straightforward. Upon checking in at the facility, there were two charges that were not obvious (to me) during the online request process; one for monthly insurance (which you can opt out of if your homeowners or rental policy covers it), and another to purchase a lock for your unit. You own the lock then, but it is a unique type of lock which will only work in a specialized lock mechanism such as they use. These costs seemed reasonable to me; they just were not advertised.

Great service. Fast & Friendly

Thanks for making this easy. Nice place. Angie in the office was great

Worked with Angie while setting up storage space. She was very friendly and helpful with answering questions and knowledgeable about the rental process

Highly recommend this facility. Very clean, very secure and the staff are efficient, knowledgeable and friendly. Shout out to Angie who helped me set up a unit rental. Great customer service!

What an amazing and worry free experience! I was in the middle of making an on line reservation, when Angie called and walked me through everything. The facility is beautiful, clean, super organized and very secure. It was a pleasure getting the VIP treatment, and Angie showed me step by step what I need to do and took me right to my new locker space. I would recommend Public Storage to anyone.

Angie was the best. Very helpful and showed me the unit before I signed up. Great customer service and a pleasure to deal with. The place was very clean and secure.

Great customer service, incredibly friendly and helpful staff that helped me find a unit that fit my needs.

Angie and Dave were awesome and very helpful!

I arrived for my appointment and was promptly greeted by Dave, He help me get the process going and showed the unit I was interested in, explained the access process, the way the elevators worked and the carts. The whole process was fast and efficient. I would recommend this facility.

Best storage I've ever used, got a wonderful deal for 10x20 for only $77.00 a month. Angie was very helpful and walked me through the whole thing while adding some very funny and colorful conversion. Would recommend to anyone!

Great service and very clean place. Extremely safe location for your valuables.

Dean was very informative and helpful with all of our questions. The facility is amazing and the security is top notch!

Very nice service. Michelle was great.

Very awesome customer service.Very helpfull

Angie was extremely helpful and the process to rent a space was very simple. The facility is clean, climate controlled and very easy to access. This facility definitely exceeded our expectations as did Angie with her wonderful customer service.

Angie was very helpful and offered a nice first experience

This place is awsome! Dean showed me around and gave good details of the storage security and things that would help while my items are in storage.

Angie was great help and awesome customer service

Angie was very helpful and the property is clean and I would recommend this place to anyone

The costumer service was amazing. Staff was very informative and place was very clean. I was very impressed.

Fantastic customer service. Angie was very accommodating and professional. Highly recommend!

Angie was awesome and helpful!

Great experience at Public Storage with Angie. She was very helpful and informative. The facility is very clean and easily accessible. Looking forward to using them in the future.

Angie was very helpful and had great communication skills, she made it very easy to get my first storage unit. Thank you so much!

Great location, friendly staff and very reasonable rates. Dean was great and helped me through the process to ensure a quality experience. Highly recommend! A+