So I just want to give a big thank you to Forest, Gwyneth, Alina and Chris at the Bloomington locations. There was a glitch in the computer when I first started trying to rent and these four individuals gave me personal attention and solved it with a positive outcome. Employees like this are hard to come by so Public Storage should applaud all four of them for their dedication to customers. And I hope to see them in the future as I come and go for my storage unit.
Cris was wonderful to work with, got me a storage unit very close to the one I already have, I was out in 30 minutes with a peace of mind! Thank you!
I live in Texas and had an apartment in Minnesota, from which I chose to vacate and have my household moved to a storage unit. I contacted Chris at the 200 W. 78th St, Richfield Public Storage and he skillfully managed everything for me via phone and email communication. Thank you, Chris.
Went in person for a tour. Was given great information about the process, storage facility, and unit. Very helpful. Thanks Cris and team!
Great service! Cris was very helpful when transitioning spaces
Cris it's was very nice and give a wonderful service!!!
Wonderful, friendly, professional service
Chris and Maddy were a pleasure to work with.
Cris was extremely helpful I fully recommend
Seamless, easy to access at any point, will definitely use again
This location is very well run. I have tried to use the one on the other side of 494 and they were nothing but trouble. The first year the entrance codes didn't work. They did get me in, but made me late. The second year, again the entrance codes did not work. When I went to pick up my car, I had to sneak in behind another customer. Get my car and sneak out behind another customer. The third time I tried using them I called, to make sure they would be able to let me in. They assured me they would meet me at 2 p.m. No one was there. I called every half an hour until 5 p.m. There was no response. I was forced to use a different parking provider that costs me more money. This location was awesome. The got me signed in, the codes to get in worked the first time, and I didn't have to meet with them to get in at all. Everything was super easy. I was setting up my solar panel to charge the battery on my car when I am gone, and in my rush to get to my hotel I left my keys on the seat of my car. I had left already by the time I realized what I had done and called them from Mexico. Dean was super nice and went to my car, locked it, and put the keys in the office. I will see, about how I need to get my keys back, but so far, the location has worked super well for me.
Dean and. Chris were very polite and professional. They provide a great experience with their customer services and needs and wants for the storage unit. Sign up was quick friendly and very professional!
Eve got me in and out in no time. Great service. Recommend
Eve was fantastic and so was Nick. Thank you so much for the help.
Eve is sooooooo helpful and kind!
Best day this month because I met Eve. I was looking for the biggest space and to my excitement, she found me one immediately. She also helped me download the app for my phone. I appreciate that BIG TIME! She completed helping me the rental the rental. If I can give eight stars I would.
EVE is amazing. Had trouble getting storage confirmed online. Eve spent time on the phone with me to try to assist. When I came in she showed me the space and gave me tips for opening the door. She then created the account and gave me information I needed. Eve obviously values customer service and was a great help!! I would give her 10 stars if I could!!
I had a great experience with Eve. She helped me get into my storage unit a day prior to when I was supposed to have it. She was very friendly and I was able to get in and out in a rush. Thank you! 6/1/24
Eve was very nice and helpful, came in to tell her the storage space was cleared out the night before. Even helped with directions, made everything a lot smoother.
Eve was so nice and helpful!
Eve was really helpful in showing us around and with the process.
I have been renting this place since about June of last year and at first you know a storage unit Is for a sudden move you just put your stuff in and it’s something quick and painless. But for others like myself, it’s a place where we put antiques things that we are going to be holding onto for a long time keep sakes so we want our treasures being taking care of And Eve Is definitely someone who’s given a personal touch To a business that rarely sees it . She treats this place as her home She’s always around And tentative to every customer who comes in making sure the gate codes working that there’s no trash lying about and that everybody is in a good mood. She always greet you with a smile and she is someone who has kept me here. I live in Minneapolis so there are A few places closer to home but because of how well she does, I have decided to stay here. I came across the QR code and had to leave something special for someone who does so much ! 💪🏾❤️
Sincerely,
Jonathan Halvorson-Frissell
Eve is the best!!!!!! She works so hard and took the time to show me the space I was going to rent. Awesome customer service
Eve is Amazing, she is so helpful and friendly. I get confused easily especially over the phone, she’s always been patient to explain things to me and Never seems bothered by all my questions. I appreciate her being with this business, she’s probably the best thing about the company in my opinion I would have moved already were it not for her!
Eve did wonderful job customer service was great Highly !reccomend storage here
Eve Manager is super amazing manager. Helpful in navigation finding the right storage. She was patient throughout the whole process. I highly recommend anybody to rent here. Really nice staff.
Mrs Eve the manager was very helpful understanding most importantly she was very knowledgeable and kind with her time from the moment I spoke with her on the telephone to the end of singing the contract it was a very positive experience in dealing with Eve
July 2, 2024. I spoke with Alexandria this morning at Public Storage in Richfield, MN. about my large storage unit rental. I am a long term customer at this location and Alexandria “Alex” was extremely friendly, helpful and attentive in answering my questions and responding to my needs. Thanks Public Storage, for having Alexandria on your team! Best wishes to your team, Mark S. in Minneapolis, MN.
Hey just wanted to take the time and say a great big thank you to Eve who helped me out today. I was on the side of the road looking lost and she stopped to help. Thanks again.
Eve fue increíble atendiéndome
EVE WAS AMAZING AND VERY HELPFUL. Alex was a great!
Eve was very helpful I couldn’t into my space and she took the time out to help
I’ve had my stuff in storage here for a year and finally emptied my unit. The facility was clean, easy to access, and overall no issues. Eve answered any and all questions I had. Very helpful
Eve has been so helpful working hard all day helping all us people so nice
Goes above and beyond to help. Super sweet. She is amazing
Public Storage Richfield is the best. Eve was so nice and helpful - she even gave me a bandaid when I hurt my knee. She’s always cleaning and keeps the place looking great. We’ve been storing here for 10 years with no issues. Would highly recommend.
Eve was great. Showering me the freight space for me, and getting me the best deal. Came over from another location special
Eve was amazing. She went out of her way make sure that I paid my storage fee, and not only that she was very informational walk me through every step. So to whoever receives this please let Eve know that I truly appreciate and value her customer service. Sincerely Martin Dubois
Eve was very helpful and showed so much concern for me, I would definitely rent from them again
Manager Eve was great help 😊
Eve was so much help she made my problems a lot easier for me. Eve was so polite and worked with me. She provided extra information for me.
Extremely helpful she went above and beyond answered ever question no matter how “small” and was extremely patient and understanding with everything. Shout out to Eve!!!
Eve was so helpful in explaining everything thank you
Great service from Eve, they can always work with you if you have the right attitude. I always request Eve she’s great.
Eve has given tremdous help.she helped make this experience better! We will definetly rent here again!!!!
Eve showed me around and showed me everything I needed to know about my storage unit.
Eve very good customer service help me with the elevator and show me where to go with a great customer service
Eve is awesome and helpful
Eve helped us find a cart. And was friendly and helpful.
Eve was sooooo helpful!!! We give her five stars ! great employee!
Eve is helpful with I looking fo
Fantastic customer service, made everything smooth, very friendly service, all thanks to Eve.
EVE HAS BEEN WONDERFUL CHECKING IN US ASKING IF ANYWAY TO MAKE OUR RENTAL EXPERIENCE BETTER, FRIENDLY HELPS WHEN WE COME HERE.
We have returned to Mpls for the foreseeable future and we are returning to Public Storage in Richfield as well. Eve has helped us for the last few years- she has been amazing all the way through. Thanks Eve!
I am from out of town on .Business, and Ms. Eve showed me three different units, and sizes. She was very Helpful, and I grabbed one of the units….
My Dad had a great experience and recommended this facility based off his experience working with Eve.
Eve's been super helpful. Grateful for a super smooth process while working on moving stuff out of my house. Thanks Eve!
Very great to work with nince very helpful 👍
Eve the manager on site was very informative and very helpful and it was a wonderful experience at this public storage location
I just have to say, Eve and Ryan are the most helpful knowledgeable and top notch professional managers who welcome people to the storage world and very patiently I may add teach them the various nuances and etiquette of the facility with a smile on their face and even maintaining the place very clean .good job!
Eve and Ryan have been amazing, they have helped me so much! I was planning to leave but they have made me feel comfortable to stay! Wish I could give them 10 stars!
Eva has been incredibly helpful. Her assistance has been invaluable on multiple occasions. Highly recommended! From Public Storage to Richfield."
Eve gave me great service today helped me a lot she deserves a raise !!!
Eve and Ryan have been very helpful and have gone above and beyond to help me in many ways excellent service always.
Eve @ Ryan should receive at least
Ten points each!!!!!! RSH
Un buen servicio muy amables
Eve has helped me in opening account for the locker at 200 W 78th
We received great service in setting up a new reservation. Eve and Ryan went over and above in setting it up, giving a tour of the facility, and answering the many questions we had. We are really happy we chose this Public Storage location!
SHOUTOUT TO RYAN and Eve I'm soo happy wit these 2 ladies I been through so much wit past employees that work there but these 2 here showed me love and caring.and i appreciate them thank you
I went to the public station in Richfield and was helping by 2 young ladies Eve&Ryan. They were very help and. The sight looks like it's kept up I would recommended to people and friends.
Thank you again from Robert Tiney
Fabulous service. Eve and Ryan were so helpful. There was a mix up with with my original storage and the ladies were determined to find me a workable solution. So greatful for all there efforts! 100 customer service stars for Eve and Ryan ⭐️
Eve was so helpful and made the transaction smooth. She’s great!
Eve was very helpful and awesome to work with! I highly recommend the Richfield location.
the people working in storage, they know how to treat customer and good service they help me so much when I was moving to another apartment , Thank you.
The following staff at Richfield, MN Public Storage are wonderful & need to be recognized by their district manager, Alina Nikolaeva: Erics who helped me out when I came to get my belongings out of storage & the place was closed due to renos & I had forgotten my code to get in.
Linda whose patience , understanding & kindly manner had always led with her client driven assistance. So many issues with paying from Canada as the company would no longer take my CD credit card or allow payments online due to having a postal code rather a zip code…And this was after at least 15 years of storing with them where I was always able to do both previously. So Linda & then Nicole both went out of their way to make sure I could pay because it cost me late fees otherwise. Bless you two very mych for your caring ways!
I'm sorry it took me so long to let you all know how much Eve has bent over backwards to give me the ULTIMATE in Customer Service!! At first, it was hard to get things going, but when I actually got a hold of her, she MADE SURE EVERYTHING was BETTER than right!!She even convinced e to add a couple of months which I hadn't planned on doing, but it's such a good deal, she made it worth it!!
Had a issue with was supposed to be put in one unit that I did online that was taken it did get switched to the new unit I placed my belong in the new unit only to go back a few weeks later my lock was cut and replaced with other long story short someone else had to fix the mess that was made by the other property manager But ERICA FIXED THE PROBLEM SHE WAS VERY PATIENT UNDERSTANDING AND MADE SURE THE PROBLEM WAS FIXED SHE IS REALLY AMAZING THANK YOU ERICA YOUR THE BEST
Randy was extremely helpful,
Thank you Randy
Very nice and helpful would recommend this place to others.
Randy was so helpful he literally was amaze fast knew what we were talking about and solved the problem. Thanks randy
Shout out to Randy who went above and beyond. He very kindly offered his expertise when I wasn't able to fit one last box into my storage unit. He moved things around for me until everything fit. Thank you!
linda was very helpful and kind
Nicole was great today. She helped us find a unit that met are specific needs.
Love this place. Always fast and easy to get carts and move. Price is right too!
Staff was very helpful and informative.
Great and friendly service
Awesome places very easy located and excelente service
I don’t have words to describe but is the best service I have really friendly and helpful
This place is great.. everyone is always helpful But Linda especially was very helpful. I lost my lock keys and had to wait for the locksmith to come with my 4 year old and she was so nice and told me exactly what I needed to do and was so patient with my not so behaved 4 year old. I highly recommend this place they have great security and pay attention to what's going on. AAA++++
Linda was extremely helpful and honest about what kind of storage unit I needed. She saved the day with a referral to a moving company, after the company I hired ghosted me. Very secure units, clean and will lit! Would recommend!!!!!!
Linda was amazing... she's the best... help all the way around.. when you go to Public Storage look for LINDA...
Linda ROCKS. Linda always took the time to answer my questions, and kept me informed if I wasn’t aware of what I needed to do. Linda is THE REASON for my 5 star review because she treats her customers like family!
Linda has always done an outstanding job! Great customer service!!!
Tori,
I wanted to take a moment to thank Tori for being an exceptional employee I had an issue and she went out of her way and made the resolution of it extremely easy highway highly recommend using this facility and reaching out to her for any of your storage needs
Tori had the absolute greatest customer service I have ever experienced. She is very professional and has a great personality to help make the process more relaxing. Also, she is quite knowledgeable in her field of work. She is a keeper!
Linda was very helpful & nice .
Linda is amazing and helpful
Was The best decision I could make while I was in between moves. Great location and above ground storage rocks!
I arrived a day early from my trip and wanted to start unpacking asap. Zoe was a big help to get things rolling. Very informative and kind.
I love this location. Matthew is great!
Megan was very thorough . The process was very smooth.
Megan, in the office, was so helpful and kind throughout my entire time renting a unit there! Next time I am in need of a storage unit, I will definitely be coming back there!
Megan is by far the best worker I've dealt with she has been completely awesome even when I was losing my unit need more workers like her
Megan and Nate! Wow! I can tell Megan was training Nate in and she is a great, patient trainer. Nate was a natural, sincerely a person who like to help others.
Both of them were not just positive, but have a natural energy. Thank you for the help.
Megan in the office was so helpful and friendly.
After the week I had Megan was amazing. I adore her . Please keep her around pay her more she is a wonderful human.