Public Storage Self-Storage Units at 200 W 78th Street, Richfield, MN
5'x5'Online only price$ 17/moSmall 5'x5'
$ 17/mo $23Best Price Label
5'x5'Online only price$ 17/moSmall 5'x5'
$ 17/mo $22Best Price Label
4'x5'Online only price$ 19/moSmall 4'x5'
$ 19/mo $25Best Price Label
- Climate Controlled
3'x3'Online only price$ 23/moSmall 3'x3'
$ 23/mo $30Best Price Label
- Climate Controlled
- Inside unit
5'x8'Online only price$ 26/moSmall 5'x8'
$ 26/mo $34Best Price Label
5'x10'Online only price$ 29/moSmall 5'x10'
$ 29/mo $39Best Price Label
5'x15'Online only price$ 45/moMedium 5'x15'
$ 45/mo $60Best Price Label
5'x10'Online only price$ 48/moSmall 5'x10'
$ 48/mo $64Best Price Label
- Climate Controlled
10'x10'Online only price$ 62/moMedium 10'x10'
$ 62/mo $82Best Price Label
10'x10'Online only price$ 102/moMedium 10'x10'
$ 102/mo $136Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x15'Online only price$ 105/moLarge 10'x15'
$ 105/mo $140Best Price Label2 units left!
10'x24'Online only price$ 109/moParking 10'x24'
$ 109/mo $146Best Price Label
- Uncovered parking
10'x15'Online only price$ 150/moLarge 10'x15'
$ 150/mo $199Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 162/moLarge 10'x20'
$ 162/mo $216Best Price Label
10'x20'Online only price$ 172/moLarge 10'x20'
$ 172/mo $229Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 271/moLarge 10'x25'
$ 271/mo $361Best Price Label1 unit left!
- Outside unit
- Drive-up access
20'x20'Online only price$ 397/moLarge 20'x20'
$ 397/mo $529Best Price Label
- Outside unit
- Drive-up access
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Self-Storage Near Richfield
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Reviews ( 425)
Was the cheapest option at tge time gave no warning that the price was going to jump 150 dollars in a week. Went to go clear out the locker found mouse droppings on everything. And some mice! Score i love protein 😋 thanks public storage for making it easy to choose between an overpriced internment camp for all the stuff i can't fit in my overpriced apartment. The atmosphere was a palpable rusty hell room witg no lights and mystery stains i am positive belonged to someone who knew too much. Id give 2 stars but you decided to get rid of your hand cart the only thing that worked as intended there. I however gave 1 star back for the elevator consistently never working right and being the most likely place to get tetanus.
Eve was very helpful and awesome to work with! I highly recommend the Richfield location.
the people working in storage, they know how to treat customer and good service they help me so much when I was moving to another apartment , Thank you.
The following staff at Richfield, MN Public Storage are wonderful & need to be recognized by their district manager, Alina Nikolaeva: Erics who helped me out when I came to get my belongings out of storage & the place was closed due to renos & I had forgotten my code to get in. Linda whose patience , understanding & kindly manner had always led with her client driven assistance. So many issues with paying from Canada as the company would no longer take my CD credit card or allow payments online due to having a postal code rather a zip code…And this was after at least 15 years of storing with them where I was always able to do both previously. So Linda & then Nicole both went out of their way to make sure I could pay because it cost me late fees otherwise. Bless you two very mych for your caring ways!
I'm sorry it took me so long to let you all know how much Eve has bent over backwards to give me the ULTIMATE in Customer Service!! At first, it was hard to get things going, but when I actually got a hold of her, she MADE SURE EVERYTHING was BETTER than right!!She even convinced e to add a couple of months which I hadn't planned on doing, but it's such a good deal, she made it worth it!!
I don’t know if this is an issue with all the units, but there was a disgusting amount of mouse poop in mine after having my things stored there just 3 months. No food in the storage locker at all. Would not recommend this place.
Had a issue with was supposed to be put in one unit that I did online that was taken it did get switched to the new unit I placed my belong in the new unit only to go back a few weeks later my lock was cut and replaced with other long story short someone else had to fix the mess that was made by the other property manager But ERICA FIXED THE PROBLEM SHE WAS VERY PATIENT UNDERSTANDING AND MADE SURE THE PROBLEM WAS FIXED SHE IS REALLY AMAZING THANK YOU ERICA YOUR THE BEST
Well.. It's a secure storage place. No bells and whistles. It is what it is.
10x15 unit is 250$ started 125$ amonth a year ago now 250$, what a rip off ,getting out as soon as I can
Called and made arrangements multiple times only to drive there each time and stand out front because no one would answer door . Then called number shown on handwritten note on door only to be told to drive to different facility to talk with someone else. If you were lucky to get someone on the phone you were always told to call someone else. There are too many other storage companies that are helpful and happy to take your money, why would you put up with a place that makes it such a hassle?
Randy was very helpful.
Randy was extremely helpful, Thank you Randy
Very nice and helpful would recommend this place to others.
Randy was so helpful he literally was amaze fast knew what we were talking about and solved the problem. Thanks randy
Shout out to Randy who went above and beyond. He very kindly offered his expertise when I wasn't able to fit one last box into my storage unit. He moved things around for me until everything fit. Thank you!
linda was very helpful and kind
Nicole was great today. She helped us find a unit that met are specific needs.
Love this place. Always fast and easy to get carts and move. Price is right too!
Auto pay would not go through because of a problem on their end. They would not work with us to make it to figure out the problem. Poor customer service!
Staff was very helpful and informative.
Great and friendly service
Awesome places very easy located and excelente service
I don’t have words to describe but is the best service I have really friendly and helpful
Nice facility. But ALL of their 10 x 10 x 30 have a 7.5 x 8ft door. Very misleading if trying to store a large item. Trying to get my money refunded and told to call corporate. Not a good feeling on this one.
This place is great.. everyone is always helpful But Linda especially was very helpful. I lost my lock keys and had to wait for the locksmith to come with my 4 year old and she was so nice and told me exactly what I needed to do and was so patient with my not so behaved 4 year old. I highly recommend this place they have great security and pay attention to what's going on. AAA++++
Linda was extremely helpful and honest about what kind of storage unit I needed. She saved the day with a referral to a moving company, after the company I hired ghosted me. Very secure units, clean and will lit! Would recommend!!!!!!
Linda was amazing... she's the best... help all the way around.. when you go to Public Storage look for LINDA...
Linda ROCKS. Linda always took the time to answer my questions, and kept me informed if I wasn’t aware of what I needed to do. Linda is THE REASON for my 5 star review because she treats her customers like family!
Linda has always done an outstanding job! Great customer service!!!
Tori, I wanted to take a moment to thank Tori for being an exceptional employee I had an issue and she went out of her way and made the resolution of it extremely easy highway highly recommend using this facility and reaching out to her for any of your storage needs
Tori had the absolute greatest customer service I have ever experienced. She is very professional and has a great personality to help make the process more relaxing. Also, she is quite knowledgeable in her field of work. She is a keeper!
Linda was very helpful & nice .
Linda is amazing and helpful
What kind of storage unit charges as much as they do then doesn't let you access YOUR stuff when you need too? Never using this company again. Complete waste of money and time. Find a different company with realistic operation.
Linda is 5 stars.
Was The best decision I could make while I was in between moves. Great location and above ground storage rocks!
I arrived a day early from my trip and wanted to start unpacking asap. Zoe was a big help to get things rolling. Very informative and kind.
I love this location. Matthew is great!
Megan was very thorough . The process was very smooth.
Megan, in the office, was so helpful and kind throughout my entire time renting a unit there! Next time I am in need of a storage unit, I will definitely be coming back there!
Megan and Nate! Wow! I can tell Megan was training Nate in and she is a great, patient trainer. Nate was a natural, sincerely a person who like to help others. Both of them were not just positive, but have a natural energy. Thank you for the help.
Megan is by far the best worker I've dealt with she has been completely awesome even when I was losing my unit need more workers like her
MEGAN FOR PRESIDENT 2024
Megan in the office was so helpful and friendly.
After the week I had Megan was amazing. I adore her . Please keep her around pay her more she is a wonderful human.
Megan is so knowledgeable and like her service
Megan is very helpful and patiently helped us.
Megan is the best storage manager around
I just spoke with Megan at the Public Storage in Richfield where I have a storage unit. I am a couple days late with my payment - she was very kind and respectful about the my oversight! I appreciate that I was not "scolded"! Thank you - Paula
Megan was so great helping out!!!! She made everything quick and easy and had a smile on her face while doing it. Thought it might be a hassle but she made it hassle free. Thanks Megan!!
Megan was super helpful and I needed it !
New renter. Megan made sure everything went smoothly, and it did.
Megan was great and fast
Wonderful customer service
Always a great experience dealing with Megan at Richfield Public Storage! Store your stuff here it's great!!
Megan friendly and knowledgeable
Megan was super helpful. Explained all well, all the ins and outs ups and downs as well as all recommendations
Megan was wonderful. She walked me through the booking reservation I had online. She was very patient and understanding. Highly recommend working with her.
Megan Very friendly Great customer service
Megan went above and beyond to help me out in a jam!
Wonderful customer service from Megan!!!
Megan was phenomenal. Super happy, helpful and kind. You got a good one there!
Amazing service,with megan
Megan very helpful
Megan was awesome and super fast helping me!
Megan is super cool, If you're behind on a payment a simple phone call will help keep your things in tact and it also helps the renter and the company stay on the same page. Thanks Public Storage!
I think MEGAN , is The Best Associated Representative of My Storage Company , that you could POSSIBLY HOPE FOR !! I think she needs a raise , a payed vacation in the Bahamas & spending and also am offering my bodyguard services!! Thanks, Yeti
Megan did a great job helping us!!!!
Megan was very nice and pleasant and very helpful
Megan was super helpful when we showed up and the unit wasn’t big enough for our stuff. She got us set up with something larger and was friendly the entire time. Thanks!
Megan was so helpful getting us set up with the unit that best suited our needs. She informed me everything that I might need to know. She made the process easy.
We used tgis storage space for our move. Great customer service, clean and we'll kept. Easy to access and update online. Moved out today and Megan was super helpful and made the checkout easy!! Would use again if needed.
My unit at the Richfield, MN location was clean and ready as promised! The manager Megan was kind and helped me get oriented and find a cart. I'll recommend to friends and family!
Megan was very helpful!
Great Service / great location / safe & secure
Thank You Megan very Good Service and Quick Help!!
Megan is a wonderful and very helpful customer rep she deserves 11 stars but I can only give her 5 stars please go there for all your storage needs I am sure you will be as delighted as I am thx.
Megan was really helpful in answering all of my questions! Very competent and friendly service.
Megan was awesome and showed me the new app that will make things a lot simpler!
Megan , her service was great and very friendly
Very quick and easy process. Lovely lady.
Megan is a Rockstar. Great customer service. Give her a raise.
I would’ve been lost without Megan💯💪🏾
I was trapped on the elevator today when the door closed behind me when grabbing my items. There is no release latch from the inside so there was no way out. I called the front desk 10 times and left 2 messages and no one answered. I was forced to call the fire department after 20 minutes, when they arrived with the employee working he accused me of “riding on the elevator, which is physically impossible since I am 1 person and the button is on the outside. The employee then asked “you got a problem with me and attempted to fight me but was stopped by the fire fighters” I called to speak with a manager but he said he is the manager. I have video of the door closing, between that & the impossibility of being able to “ride it” I am going to seek further info on a possible lawsuit. This place has been a joke since I got a unit here
Mathew was outstanding - answered all questions👍
Mathew was exceptional great customer service . Answer all questioned and knowledgeable. Clone him he’s a keeper Billie Davenport
Matthew is incredible!! He has been so helpful, kind and patient. Great person!😊
Great information and awesome service! Great experience all around! Thanks Zoe Ann!!
My storage was broken into and the way this was handled was upsetting to say the least. With how much this company charges to storage and protect items you would think that customer service and security would be top priorities but sadly they are not. I had put in a request for them to change the locking mechanism months ago because the integrity of the lock was obviously compromised. They failed to follow through with my request and my unit was targeted because of that. If you are thinking about storing with them please consider another place for your safety and peace of mind. I don't want other people going through the frustration with the lack of compassion and customer service that Erik, the manager, has for the people and items that he should care about.
Matthew was great help
Zoe she was patient with us and understanding I thank her for that
Had a great experience, especially today when moving out of my space. Zoe in the office was extremely helpful. Would definitely rent a unit here again in the future.
I worked with Mathew on vacating my unit. His customer service was outstanding and I appreciated how hard he worked to make sure everything went seamlessly. I would recommend this business to friends on this experience alone.
Zoe ann very nice lady helps me
Zoe Ann was lovely and very helpful, really glad I went to the right place for a unit!
I had a successful move in and Zoe Ann was so helpful and kind. Thank you Zoe
Matthew was super helpful with the check in process, thank you!
ZOE and ERIC Thanks you so much for your wonderful customer service I really appreciate everything
The process to rent a storage unit and move in was great! I had no issues there. My issue is that it seemed like whenever I needed to speak with someone in the office, no one was there, despite them claiming to be open every day of the week. I came to clean my storage unit out and return the lock and key on a Saturday, but no one was in the office and the phone went unanswered. So I decided to try the next weekend. I scheduled a move out online, and the website told me to stop in the office to wrap things up and talk about any possible credits being issued. But once again, when I went to the office, no one was there and no one answered the phone. It sucks when they say their hours are 9:30-5 on Saturday and Sunday, but no one is there when you need them at 10:30. A.M.
Zoe was very helpful and friendly
I had an all around pleasant experience. Zoe Ann was very helpful and friendly! Would definitely recommend
Highly recommend this location for easy access. Matt the manager on site was extremely professional and helpful throughout the process of reserving a unit and then helping us switch to a different unit. Really appreciated him going out of his way to assist us with the whole move in process and attention to all details. We had a very pleasant experience.
Access code wouldn't let me in, and the stairs are broken so I had to walk the long way around the building. 🤬 The last 3 times I've been there has been a bad experience.
Matthew was very helpful! Move in was easy!
Person on the phone is very professional and informative and I've Hattie storage space at Public Storage and I always got treated decently and they work with you to pay your bill in hard times and give you many chances to get caught up instead of being one month behind and losing all your s*** like Lock Up storage did in Minneapolis. Manager at the time Chris need to stop being so constipated but acting friendly so I will never rent anything from lockup ever again.
I rented a storage faithfully from these people for over 5 years. They changed management of this facility and the management is LAZY and did not document my leaving storage as was posted on website and with incompetent new manager. They sent me to collections for a bill on an EMPTY storage because I moved out and notified them online and while talking with new incompetent personnel. DO NOT RISK YOUR CREDIT OR TIME DISPUTING!!
Mike was awesome. Great customer Service!
Awesome customer service from Emilio. Great prices. I highly recommend.
Emilio, is a pro, great work,explained everything.!!! thanks again.
I have had a storage unit at the Richfield location for over 2 years. Linda has been so wonderful to work with. She is personable and caring... a true asset to your Company. The facility is well kept and maintained, and very reasonably priced. I would highly recommend!
Very poor lighting, a few stair Wells had zero lights and required a flashlight. No elevator to the 2nd floor. It's in a shady neighborhood so lighting is extremely important which this place was limited on. I do not recommend to anyone disabled or anyone that is vulnerable.
Person is very nice and reliable and polite
Linda was very respectful and helpful to us. The place safe and secure, I will recommend to anyone who is need storage place go to Richfield. Thank you Linda
Colby was very Friendly, Helpful, and Kind. Explained everything very well.
More than exceptional service here, Linda was phenomenal to work with she was very informative and patient with me. I would give this a 10 stars if I could!
After some issues with the Public Storage on 81st, I moved my storage needs to this facility and it was a breeze! In & out on the first day in a short time and the property manager was great! Appreciate all the flexibility and help!
Linda was very helpful, the phone was picked up promptly on a Sunday even.
Linda was extremely helpful in answering my questions and showing the location on Monday June 23rd. Was happy to see my storage unit clean with a small rodent deterrent pack in the corner. A lot of improvements have been made since I last used Public Storage in 2011 in Saint Paul. The office was clean and professional. The high fencing, solid door mechanisms, locks and strong access gates give me peace of mind for the storage of my belongings. I Will tell everyone of my great experience.
Only open 6am to 9pm, not nearly late enough to move in 1 day.
very nice and clean ... Linda is extremely helpful with any questions u may have. I misplaced my keys and had absolutely no issue with getting acess to my unit easily.
Linda was awesome and very thorough in showing and explaining the unit!
Very good experience with this place, Linda has been very helpful with the check in process and as a whole, I can recommend this business.
Linda is very kind, friendly, fabulous and helpful!! The customer service was very good and my experience in public storage was pleasant. Thanks Linda
Linda She’s an awesome person and And great helper and she always make sure you are taken care of in the best way possible
I have a renovation business and have used Public Storage in Richfield for 10+ years. Linda behind the desk is outstanding, she greets me with a smile, very efficient at getting me a drive up locker and making check in a breeze! A little unhappy the 24 hour is no longer, also I am in the tunnel, the number of the locker is not painted on both sides of the pillars, I have to keep driving down and look backwards until I can find my locker, pleas post the locker numbers on both sides of the isle Very happy with my current lower rate on my locker, I hope it can stay that price for a long time! Thanks Tom
If you’re looking a storage unit, look no further! Richfield Public Storage will take care of ALL of your needs! I’ve had a unit there for over 3 years and have had nothing but great experience with them. They offer many different sizes, and competitive rates! The property manager here, Linda, is by far the nicest lady you’ll ever meet! She’s so kind and always ready to help with any of my needs! Highly recommend them!
Extremely rude employees. Carts are padlocked and have to be requested. If you need one after 5/6pm, you can't get one. Rooms are nice and climate controlled. Parking is difficult during peak hours. Units are expensive. This place used to be great when it was under different mgmt.
Linda has been wonderful and very knowledgable about renting storage information that I wouldn't have stuck with the unit if it wasn't for her. She is always friendly.
Linda, is absolutely fabulous, she’s always called letting us know when we are running into a late payment, always called us when new offers were available which was a great bc we were always saving money. She is great and has always offered great customer service. Highly recommend this location.
Moving and storing was made dramatically easy because of Linda and the crew at Public Storage, Richfield. I chose this location because they had a move in special that got my attention. When the time came and I was ready to vacate my storage unit, I needed boxes and tape. I was able to get both from the store that's in the office. Easy , hassle free experience. Thanks again Linda. Continued success!!
Linda is a wonderful customer service representative really great place.
I have always found the staff, Linda especially & Andrew most recently, to be very kind and helpful; they are very good people to work with. The facility is kept up; gates, doors and elevators work. I never had any pest problems in my unit. Overall, I had a very good & pleasant experience with my storage rental at this location, nothing bad to report at all. The location is also, of course, very convenient.
Linda is great and helpful can't wait to rent from
Linda has been wonderful!
A+ Service. Property manager goes above and beyond to take care of her customers. Highly Recommend!
Andrew is awesome! Got us in to the perfect sized spot, made it all very simple. Super nice.
Linda is very helpful and easy to work with. She is patient with any type of question, and has a good understanding of how much space you will need and best practices for packing one's unit.
Linda was very helpful and informative when I forgot my passcode. She also helped me find a cart to move my stuff around when I needed one.
Linda is great. She is attentive, knowledgeable, and very polite. She is the main reason I chose this Public Storage location for return business. Highly recommended!
Linda was very helpful & friendly during the process. Very professional & friendly! A awesome person to deal with!!
Very clean and great customer service from Linda I'm very thankful for her help from the day I came til I left and the only reason I left is because I found a place but would recommend public storage to everyone I knew who needed storage thank you so much
Great storage with helpful staff like Linda. She really helped us out when we were in a rush to get our units cleaned out by the end of the month. Very easy to finish things up at the end of the contract. Melissa was also fantastic in giving us our options when we signed up. She made us aware of a great deal with an option we were not aware of. Units are kept up well and everything is very clean. It is not too busy most of the time, but they know how to manage things when it is busy, so you can get to your unit. We would definitely use this facility again if we need to store anything. Very, very friendly.
Linda provides excellent customer service. Nice job
Linda had very good costumer service, and was very helpful when I had questions.
Just toured my storage unit and had a great experience. Andrew at the Richfield MN location was patient and answered all of my many questions. He went over and beyond; showed me an additional larger option for storage when I said I was worried that my belongings wouldn’t fit. Talked me through the move in day and made sure I had additional supplies for moving. I feel relieved that my belongings are with a location that has employees who care.
Very helpful and professional.
Had a storage for 2 years at this Richfield location while I had moved out of state. Linda was wonderful to work with from beginning to move out. She was knowledgeable and always helpful when I would call to check in. This is a safe and secure storage and would recommend to my family if friends in Minneapolis. During a visit in the winter, Linda went out of her way to help me de-ice my lock! Thank you Linda for being great.
Linda is very nice person and if I have any problems she helps me solve the problem.
It was a great place to store things over the past eight years. However, the cost from 2011 to this year, was highway robbery. The cost went up $61.00 in eight years. Starting at $54 and paying $111.00. That is crazy. Glad we got rid of that expense.
Love Linda service and great personal and help us with ever thing we need to move forward
I rented a new storage unit from this Public Storage location this morning and am very pleased with the entire experience. I first found them online and priced out the unit that worked for me and their online pricing is great right now. I reserved the unit and was called by location personnel in minutes to schedule a time to go in and finalize the lease. I drove straight over and was out there in minutes after having a look at the space. The staff Andrew and Linda were friendly, knowledgeable and efficient.
I have rented a unit 3 times now at the Richfield location and have had nothing but great service! Linda is wonderful, kind and helpful with whatever you may need. She remembers her returning clients and that is a huge plus in the customer service area as far as I'm concerned! I would recommend this storage facility to anyone in the area who is looking for a unit.
Rented here many times. Linda is great and always very pleasant and helpful. I would recommend this since I have only had good experiences here.
Linda is Great!!!! Very helpful and sweet every time I go in to pay. Thanks!!! Linda!!!
Been at Public storage awhile good to see Linda back the other managers are worthless . Property back to being clean and well maintained always a smile on Linda's face when I see her, Hopefully she stays at this facility. Linda and Richfield go hand in hand.
Awesome job and Service from Tee.
We had a great experience over the last few years. Linda was friendly and helpful. Would recommend this place to store your things.
Linda was awesome! Listened to my needs and then showed me multiple options and really showed me that "customer service" really does exsist
Organized and helpful. I've been using this facility for nearly 10 years and they have always been kind and thorough. Go Linda!
Tee gave me such great service!! She was super helpful & definitely giving her 5 stars!!
Had a minor issue with renting out a storage unit but Linda was extremely helpful and understanding throughout the whole process!
Linda is a very friendly and nice down to earth person. Very helpful and showed and explained everything I needed to know for my first time storage experience.
Completely try to rip me off and sell me things that I didn't want And tell me saying that's included... Cannot be trusted They're doing very fishy business
I went in there looking for a unit and Tee was very helpful with amazing costumer service. I am very pleased with my experience! This was richfield location store #08317
Andi is very helpful and easy to work with.
Emily T. Is great. Very good customer service and knew all the answers!!
Melissa is the best! Great customer service! She was incredibly kind and helpful. She took the time to make sure I understood everything. I truly appreciated all her time and advice! Thank you!
Zoe did a superb job getting me storage. Very easy and handled very efficiently and accurately. She’s a pleasure to work with! Jen
Very easy and very helpful. MELISSA IS THE BEST! thanks for the water 😉
Zoe Anne was amazing! Helped me with all of my questions and practical decision making for my first time using a storage unit. She gave me a lot of useful information and good money saving recommendations.
Melissa gives great customer service and keeps this place clean
Melissa provides great service
Melissa was extremely knowledgeable about the storage spaces that are available on the property. She has a very kind and friendly personality, which really helps with the rental process. She is a great asset to Public Storage. Each and every time I come to public storage and Andi is there, I think how fortunate public storage is to have an employee like her working for the company!
I made an unplanned move in a very short time frame and Melissa made everything so easy and quick. The store had everything I needed in stock and at a reasonable price so I could set up, unload my stuff and get on with my life. The day after I put things into storage, Melissa called me to tell me there was a problem with the way I had installed my lock, causing my unit to be left unsecured. She said she would be monitoring my door on her cameras until I could get there to fix it. She greeted me at the entrance when I stopped by after work and made sure I knew what to do. I feel very confident that my things will be safe there until I have a new place to keep them.
Melissa and Jessica were very helpful today. I’ve always had great service at this location!
Zoe was awesome, friendly and knew what she was doing!
Melissa was helpful and friendly
Melissa was a true lifesaver and exemplified why I will continue to rent and store here. She fit me into a tight Saturday and got me (and my four-legged moving captain) squared away and then some. She provided not just the storage space that I needed but the breathing room I needed when I needed it. Thanks for being awesome, Melissa!
Fast and easy. Zoe was very helpful.
Jessica was extremely helpful and made the whole process very easy! Great customer service!
I met with Melissa after speaking with her on the phone. She was very helpful and friendly. She didn't try to hurry me and made me feel very welcome. She took me to the unit to make sure I was completely satisfied and walked me patiently throught the online paperwork. The facility is very clean and I signed up for a space immediately. I highly recommend this place for their value, accomodations and friendliness.
Great customer service, Zoe is the best! Very convenient, overall great place to store your goods, or trash!
Zoe was great , got me into a good unit ! Shes has excellent customer service and does her job well ! High recommend you stop at this location! Keep up the great work Zoe !!!!!!
It was in and out for a busy Monday. Andi was on point perfect costumer service, thank you Andi
Melissa was extremely helpful and friendly. Thank you for the great service again.
Melissa was the best! She helped me thru everything professionally and quickly! Best public storage place in MN hands down.
I have been storing office furniture for about 6 months now and they are wonderful to work with. I have built an excellent bind with Melisa the store manager and she has been so helpful in everything. Highly recoment them.
Had some issues with snow removal and a troublesome lock. Melissa was incredible - lent me a shovel and gave me a cup of ice melt. She was professional, friendly and helped solve the problem! Thanks Melissa!
Melissa was very very helpful
Melissa was super helpful and found us a great unit away from the elements.
Melissa was helpful
Melissa is a nice person! Thanks for helping out:)
Melissa She is amazing super sweet and has a great smile very very helpful much appreciated her energy today
Melissa was helpful
I was in and out. Very good customer service. Would recommend anyone to go there.
Easy to work with. Melissa is super nice!
Melissa was very helpful
Gray service from Melissa!
Melissa was absolutely helpful with finding the right size storage unit to fill all of my needs! Super sweet, bubbly, and I’m glad to have been able to do business with her!
Melissa was very helpful!!
Melissa was very cool
Melissa is kind and helpful.
Thank you Melissa
Thank you melissa
Melissa was very helpful n nice
As a returning customer at the Richfield location Melissa and Zoe were an awesome help. Very nice and personable. They made sure all my needs were met today! Thank you!!!
Melissa and Zoe were awesome
Moving can be a bit stressful, however Melissa made the process of acquiring a storage unit simple and easy! She also made some helpful recommendations in regard to getting the most of the storage space!
Melissa was helpful and nice
Melissa and Tina were super helpful and wonderfully energetic and got me through the whole experience super quick and they where very experienced with what they were doing
Melissa was wonderful!!! She has outstanding customer service!! She is great! I enjoy doing business with her!! And will continue to come pay by bill here!! :)
Melissa was helpful
Kind wonderful people Melissa and Jan!
Melissa was the best over all customer service I have had and was helpful and kind
Melissa was wonderful!! She stayed late just to correct other employees errors!! All with a smile on her face and even when I couldn't use her facility she happily found one that I could!! Please make sure she knows what a wonderful asset she is to Public Storage!
I was very satisfied with my experience here. Melissa was very helpful and walked us through the whole process with ease!!
Sara Was Very Helpful With My Experience There At The Public Storage. When I pulled up in my moving truck she was cleaning the outside making sure everything was clean and operating. I had to wait for my customers she helped me call them to make sure I had all the information correct. She Was Wonderful I would give her a raise
Sara was great 👍👍
I called recently to get some information and a gal named Sara was very polite and extremely helpful. She answered all the questions I had. Great service.
SARA and TAYLOR IS THE BEST, I REALLY ENJOYED MY EXPERIENCE AT THE LOCATION I WAS AT.. I KNOW PUBLIC STORAGE WILL BE A PLACE I RECOMMEND TO ANY ONE..
I loved getting to work with Janice. She was so incredible! So outgoing and made the whole process easy. Would highly recommend this location.
WoW what an amazing staff! Janice and Tina greeted me with a very welcoming energy. They are very friendly and went beyond my expectation. Thank you so much Janice and Tina.
Excellent service by Tina and Jan!
I love this storage place Janice is very nice and friendly she is always a pleasure to talk to. If you need storage I highly recommend going there even if you have to drive a few extra miles well worth it. Thank you Janice and staff
It’s a well lit and clean storage facility. Janice was very helpful in setting me up with a storage unit. I’d definitely recommend this place for anyone looking for a storage unit.
We have been renting storage space here for 6 years and now starting to empty our unit and finding large amounts of MICE DROPPINGS. The lights are operated by motion sensors. Our unit is half way down the hall, after 5 minutes of looking for something the lights turn off, then it takes someone to walk all the way down the hall to get the lights back on.
I stopped in yesterday to inquire about renting a unit for s few months. Janice assited me and was very knowledgeable and helpful! Outstanding customer service!! I would highly recommend if you are in need of a place to store your goods!!!
What a pleasant experience! Janice was helpful and knowledgeable, an absolute dream to work with. The unit was clean, and well lit. If I ever need storage again in the area, I know where I will be going.
The place was easy to find and clean and Janice was very helpful at going over prices and sizes. I'll be referring my friends here.
I kept my things there for over a year. The service was great, and they had trolleys to move our stuff. It was very affordable. The little unit fit more than I’d ever expect!
Linda and Taylor treated me like family. That’s the truth. I did my research. Their security record is spotless. Thank you!!
Linda in the office was very nice and helpful. The location is convenient to the freeway with Menards, Home Depot and Goodwill within a few blocks.
Linda and staff fast and caring. Facility very clean.
Sheila was fantastic. Great customer service. Highly recommend this location
I went in about a week ago and the person I talked to behind the counter was really awesome. His name was Golden and we had a pleasant conversation he was really down to earth and he got me exactly what I needed. This person is most definitely someone who was helpful.
Sheila was awesome and a pleasure to work with. If you had a Sheila at every location that would be great!!! Well done!!!
Sheila did an awesome job helping us. Lori was a great help and very patient
It was a great experience at Public Storage Richfield. I was there for almost 4 years. Linda has always been very helpful in answering all my questions. She is a fantastic person.
Linda is always really nice, she gives great customer service and is an awesome person! Great facility, always clean, and of course, the best customer service!!!
The process for renting the space was fairly straight forward and Linda was helpful. It was surprising to learn that insurance was required given my property is covered under my homeowner's insurance but the fee was nominal. The space is not heated and they recommend you lay a tarp down to avoid dampness from the floor. The gate access is also straight forward. I had a little trouble remembering where the elevator was since all the doors were pulled down on my return visit. Once we located it we had trouble opening the door but again, with a little patience and strength it opened. I could certainly fill a larger space but the 5x8 foot space will allow us to store items while we prepare to sell our home. Payment is easily done online and the email reminders are helpful. I would not hesitate recommending using Public Storage if your budget allows for it- it's the most economical option I've found.
The Manager linda was nice when we walk in and help get us the right size unit place was clean and still is thanks
This place is awesome and the manger is so friendly and helpful, I loved it. I have been at this location for more than two years
Joanne was very helpful. Excellent customer service
Very clean place. Linda was wonderful she is very kind and friendly!
The staff of this facility are AWESOME! I've never had a "bad experience" visiting this location. HATS OFF to Ms . Linda for all that you do with patience and tolerance.
Good place to come to they are a big help alot love it here
Easy and quick check-in. Convenient location.
Great location, great staff- Thank You Katelyn for getting everything taken care of in a fast and professional manner! Highly recommend this location!!
Linda was great to work with...you are fortunate to have such a good person to represent Public Storage in your office. The 10x10 space was just what we needed. Thanks again for the great service, Linda!
I enjoyed the attendant that was there was very happy and responsive. They immediately let me know when someone invaded my locker my stay there was good very good I think I've been there three years I would miss seeing Miss Linda but I enjoy saving some money now hahaha
Sheila was awesome to work with. Everything was easy to take care of and the unit was nice.
Big hole in the parking lot but customer service is exceptional
Sheila is absolutely amazing she gives the best customer service. I highly recommend this location to anyone who needs a storage
Joann had exceptional service and was very friendly. Very much recommended.
Sheila was amazing and so helpful
Units are clean. Linda was very helpful with showing the unit and explaining the contract. Very nice property safe and secure.
Joann gave us great service
Linda helped me find the best size unit to store my motor scooter and other household items after a cross-country move and while I was in Europe. Even though the unit was on the 2nd floor, the elevator worked just fine and the scooter fit in the smallest unit. Linda was always pleasant and helpful - great service and location!
When I visited the facility Joann and Jennifer were very helpful and respectful. They did an amazing job on trying to find the right storage for me, fast and efficient. I am pleased with their customer service and their amazing attitude!
The staff was very friendly and accommodating. She helped me find the best price and size for my needs. The storage area was clean and easily accessible, even for a large moving truck. I would definitely recommend Public Storage.
Joann is AWESOME and bent over backwards when she didnt have to, just to get us in the same day we called! Thank you public storage!
What can I say about a Storage facility? I didn't see anyone climbing the fence, so that's good.
Secured storage facility.
Linda was great - very helpful and knowledgable. space was neat and clean, hours available very reasonable. will use them again when I need that extra storage space.
Linda was fantastic! She was very helpful and easy to work with. I'd definitely recommend this location to others.
This facility is conveniently located right off the freeway and brightly lit during all hours of the day. The management is wonderful to work with and tailored the unit that best matched my needs. Linda is is extremely friendly, helpful, professional and a delight to work with addressing all questions that have risen with general curiosity. She's prompt with communication and has exceeded my expectations with going above and beyond to ensure excellent service and clean & safe facilities are being delivered. I'd HIGHLY recommend this business to anyone seeking the most secure protection of valuable assets. Jennifer was also another name that deserves a mentionable as she was swift with initially getting me settled into the unit and super personable and knowledgeable.
I was at the Richfield location. Jennifer was very helpful when I rented my unit. One of the best customer service experiences I've ever had.
So this place is generally fine - I agree with the other posters that the staff is pretty helpful. One of them even called me once to let me know I had left something out. So kudos for that. The reason I am giving it two stars is because the inside units are listed (and were sold to me) as "climate controlled" and they most definitely are NOT. They have AC in the summer, yes. But I was there the other day and it was absolutely freezing inside the buildings. It was actually colder inside the buildings than it was outside. I say this because I had been storing things that I did not want exposed to extreme temperatures, mostly some delicate paper stuff. I also had some paint in there that froze and either subsequently exploded, or froze and is now non-useable. Beyond that, the temperatures going up and down are bad news for keeping moisture with paper goods - so books, etc are screwed for mold. I was fortunate that I ended up taking out a lot of electronic stuff I had in there - if I hadn't that would be gone too. I wish I had known this before I went with this location. I have been a Public Storage customer for years in other locations, and this is the first time something like this has happened. I am really unhappy about this and thought others should be aware in case have or want to store anything that may be delicate or not subjected to extreme temperatures. The units are definitely NOT climate controlled.
Lovely experience all around, delightful folks. Really great
One of the best Place to Storage your belongings.. Manager is always Polite, and good Hospitality. If I every need to Storage anything again I will come back to this Location because I really had a very good experience here.. Thank You!! Public Storage.... R.T.
Linda was great she helped me get my storage explained everything to me.
Grace is friendly and really helpful with all the information that I needed, reasonable prices.
Great customer service! I booked my unit on a Friday stopped by Saturday and picked it up the staff was very friendly and quick. It was overall a great experience very easy and now I've got this big storage unit to fill and it's so easy to drive right up to it.
Excellent service fast and efficent
She is very helpful and nice. She calls me to let everyone know and give me a heads up on everything
Great customer care service. Thanks Sue for being very polite and patient. ---Christina
Linda at the front desk was very helpful and had great customer service. Storage unit was clean and we inspected it together before we had to pay. Also feels very secure as it requires codes to get in and out.
Linda Is an excellent property manager that has provided excellent customer service in being helpful in having great solutions to all questions. Keeps her customers up to date. Always has a positive and delightful spirit and takes pride in her customers and her property. It's always neat and clean presentable all around.
Keisha is very friendly helped me and my friend get a good storage space and were glad we got the storage
Keisha gave me Great customer service she explained everything I wanted to know its a pretty good price half off certain things :)
I always get great customer service from keisha every time I stop in. I would recommend this location to everyone!
Linda was friendly & efficient. Service was good, and the facility was clean & convenient. Temperature controlled? I guess. Wear a jacket. Only a second floor storage unit was available for me at the time, which involved use of a clunky freight elevator and a longish walk to the unit itself. That was easy enough for me and my helpers. The floors were smooth and the place had a couple of wheely dollies available for use. When I signed up to rent a unit I was charged $20 for a lock. I hadn't figured I'd need a lot immediately as I wasn't going to put things in the unit for a couple of days, and I already had a lock at my home for when I would need it. I was told I could use my lock and not be charged, but I couldn't leave the unit unlocked whether I had stuff in it or not. This required an extra round trip to my home to get my lock. There is a Home Depot next door if one wants to buy a different lock than the one PublicStorage wants to sell you. Just have it available when you sign the papers. Storage units are expensive to rent. Weigh that cost, and the convenience of having a space to put your stuff, versus the value of the stuff you want to store.
Awesome customer service! I love working with Keisha and Linda every time I come in!
Linda is AWESOME! She was extremely courteous and helpful with my move in to Storage, then 5 months later helped me coordinate the move out. Always Smiling :-) and Very Professional. Eric B.
It was quick and easy
Highly recommended wouldn't use another place!
The lady who was working was just fantastic. She was kind and offered me solutions to the problem I was having with my lock. If I ever need another storage, I would definitely return here.
I went to the Richfield public storage today just to look at some potential spaces for when i move in a couple months and keisha was very helpful in answering all of my questions. I would recommend this location to anyone looking for storage!
Linda is so helpful with any questions i have had. She is amazing at what she does. I would highly recommend public storage to my peers.
I Love everything about this storage facility. They maintain a very clean, friendly, and secure facility with many options for whatever your storage needs may be, not to mention the woman who helped me, Linda, has OUTSTANDING customer service skills and is very good at finding the correct size storage unit for whatever your storage needs are. She runs this place like a BOSS! keep up the great work Linda and this place will never have an issue in succeeding in today's rapidly growing world!!
The Richfield location is always clean .staff is always very friendly and easy to deal with.awesome location.
Sheila was very helpful and very fun to work with. Had a great sense of humor. Highly recommend renting from here. Great prices and staff
I had a great experience at this location. Linda was outstanding! Her customer service skills are definitely above and beyond expectations. I was about to travel the next day and had a very long and busy day, I came to the office 10 minutes before closing time and Linda was very patient and helpful. She stayed after hours to finish up paperwork and walked with me outside to show me the location of my unit and how to access the gate. It is common for employees to rush things around closing time but Linda took her time and made sure all my needs are met in a very professional manner. I would definitely recommend this location and Linda in particular to my friends and anyone else.
Property Manager Linda at this unit was very helpful as well as patient.She made the stay very easy!!!
Quick fast friendly friendliest experience I had they gave great customer service easy to talk to and ready to help
Everything with Public Storage went smooth. Linda was so nice & helpful with moving in & out. I had left 4 chairs in the elevator by mistake & Linda called to tell me about this. She even hauled them down to the office & stored them until I could pick them up. Now that is above & beyond the call of duty. I would say Public Storage & Linda are a winning combination.
Keisha was great and tons of help!!!!
This is my first time using Public Storage, and the experience couldn't have been easier or more pleasant. Linda was very helpful, making sure that all my needs were met and even following up with me on several occasions to make sure that all was well. It turned out that the first unit I rented was too large, so I moved to a smaller unit, and the moving/paperwork was very easy. I'd recommend this storage facility (and Linda in particular) to anyone!
Linda provided great customer service and clear communication! We have no complaints about our Public Storage experience in Richfield, MN.
Professional but relaxed staff. Clean and accessible spaces. Conveniently placed entry and exit code pads.
I had rented space at other PS properties in Texas and had no issues so with the move-in special I reserved a unit online. When I arrived to sign the paperwork and pay, I was informed I HAD to put a lock on the unit (despite the fact that it would be EMPTY until I moved my stuff in, and I already had several high quality padlocks of the required type in said storage)before I could rent it, and I was required to buy insurance from PS to rent a space. After a delay while I made a hurried trip to Menard's to spend an additional $12 plus the $11 for a month's insurance, I was out nearly $25 I had not expected to spend. This will be the only and last month Public Storage gets any of my business. These types of requirements MUST be presented when reserving a space online, not used as a "gotcha" when you arrive and are pressured into forking out more money. Hopefully I can get my money back from Menard's for the padlock I have to use for 1 day. The above was 11 months ago. My rent has gone up from $76 total to $88 total including the insurance they make you pay to have the tiny 5'x8' unit. The light in the elevator well STILL is not fixed which makes things very difficult at night.
Sheila at Apple Valley MN public storage showed great customer service.
Angie stayed after closing to finish paperwork for my unit. She is very nice and knowledgeable and gave me tips on how and where to position things in the unit. Like another person posted, this location is very clean, well taken care of.
visited the public storage today and linda provided great customer service,a positive attitude and helped me with my storage goals..thank you
I have been with public storage in richfield. Everything went smooth from the start to finish. Linda was very helpful and polite. I highly recommend this area . It's safe and clean
Linda was very helpful and friendly during the rental process. I would recommend using this location for your storage needs.
I reserved online, went to the location and was assisted by Angie, who was very efficient and professional. She showed us the location of our unit, how to enter and exit the property with our security code and gave us many helpful tips to use for storing and packing our possessions. She assisted us in all the paper work and to set up a auto-pay plan. Very satisfied with the over all experience.
Sheila has been a lot of help and made everything very easy! Great attitude and clean facility!
This was a really easy experience - reserved online, went to their location, saw the space, paid and I was ready to go. Amber was really nice, helpful and efficient. That's exactly what you need when you're moving!
John did an excellent job.
Linda was a great help. She was very informative, and overly helpful which made me feel welcome. Overall she made me feel that the Public Storage brand was the best. Thank you
Good location for me, unit is easily accessible, clean and Linda was very sweet and helpful.
LaQuoia I lost my locker keys and LaQuoia helped me time manner. She's helpful person. Thank you LaQuoia
My experience with public storage was GREAT place was clean organized and Linda was very helpful and nice she made it all seem very easy she also sold me a good solid lock and had me get reliable storage insurance.I have a feeling we'll have a good relationship 😊😊😊😊
Linda has been very helpful and friendly. I always had a good experience. would highly recommend us in this location.
LaQuoia and Aaron were very helpful to me during our business transactions with public storage. If I had my own way I will give them a.raise because they surely deserve it. It doesn't look easy running this property,but EXCELLENT job they are doing!! I can't say enough about these two..
Excellent customer service. Linda was very helpful & prompt in getting back to us. We were able to start storing from within five minutes of arriving, and checkout was also a smooth five minute process. Highly recommend for clean, safe, storage units.
Shiela has been so helpful and friendly! I would highly recommend this public storage facility.
I've rented storage units from this facility multiple times. The customer service is always top notch, and the convenient, safe, and secure location is a plus. I highly recommend this location. Ask for Alisha! She'll make the process as smooth as possible!
Linda was very friendly, helpful and patient. I highly recommend using this Public Storage.
Excellent customer service from Sue and Alisha. Would recommend this storage to all my friends
Being a first timer for renting a storage space I learned what steps Public Storage has taken to insure its facility is secure and safe (insurance,cameras,lighting , knowledgeable, personable professional staff and access) and offered suggestions on how to best utilize my storage space.
Staff is pleasant. Smaller facility. Appears to be clean. Way too much paperwork, but...
We have to say that we had a good and positive experience. Our unit was clean, easy to access and private. If we ever needed to rent a space to rent our personal belongings, we would definitely come back to the public storage facility in Richfield.
Linda is excellent. Organized, efficient, and pleasant. Everything was prepared for the check-in through the online registration process.
I needed a small, climate controlled, closet sized storage unit and found exactly what I needed at this facility. Nickole was fast, efficient and thorough in helping me find a unit, answering questions and completing the paperwork. She has also done an excellent job of followup. You are required to have insurance on your belongings in storage so I recommend you make sure you are familiar with what your renters or homeowners insurance policy covers before you book your storage, otherwise you will be charged extra.
My wife and I are moving to the Twin Cities from about 250 miles away and began storing some of our belongings at this location over a year ago. It would appear that manager Nikole lives there since I've not come to the office yet that she has not been there with helpful information offered in a friendly manner. It took only a couple stops in the office before she knew my name and circumstances. It was wonderful to be able to stop at a business place in this big new city and find someone that knows me and acts as though we are friends. Nikole is great. When we moved out today Linda was also there and offered unsolicited help in a manner just as friendly as Nikole. You have good employees there. I understand that Nikole is moving to a new Public Storage location. If you can get someone as good as she is at her current spot you and your customers will be fortunate.
Awesome service by nickole!
I WAS WELCOMED NICELY, SHOWN THE PROSPECTIVE RENTAL UNIT QUICKLY AND ALL OF MY QUESTIONS WERE ANSWERED COMPLETELY. I WAS NOT PLEASED WITH THE WAY ADDITIONAL CHARGES WERE ADDED ON TO THE STATED FEE (INSURANCE AND REQUIRED PURCHASE OF LOCK).
Great service from Nickole and Alexis. They are fantastic workers. They are very helpful and hard working. The property is very well managed, clean and ran well.
At this location i have been here for about 4years and those 4years of using the storage space the staff person her name is Nickole she was excellent with her job of letting me know when it was time to pay my bill and when it was time for my bill to be paid and also she let me know how to go online and to make my payments when i was late paying.If you ever need extra space when you have alot of stuff or just dont have the room look or call PUBLIC STORAGE IN RICHFIELD MN AND ASK FOR NICKOLE.
Great experience from start to finish. Thank you to Nickole who did a great job preparing the paperwork and answering all my questions. We were only using it for a temporary storage at a great rate. The location was close to the highway and made it easy to find and get to from our location in Woodbury.
Nickole was nice & so helpful! The storage unit worked out great! All is good :)
I was helped by a woman named Nickole and she helped me to find the perfect storage unit for my needs. She was very helpful and answered all the questions I had. I would definitely recommend Public Storage to a friend.
Great Storage Unit, Very clean, and great customer service. Nicole assisted with booking the unit, and was very helpful and pleasant. Every time I went to the storage unit, she always smiles an waves. again this place is clean, secure, easy to use, and the prices are in line with what you'll find anywhere in the city. Nicole is helpful and friendly. If you need to store stuff, and this place is convenient to you, there's no reason to hesitate.
Ramire was great! Very helpful, thorough and made sure I was satisfied.
Nickole was extremely helpful and made my first Storage Rental a very easy one! She assisted in finding the space just right for us in a quick and easy manner and she provided very useful tips for the most efficient ways to pack up our things!
I've had a storage unit at this property for about three years and just recently moved my stuff out and into a new home. My experience has been exceptional. I worked with Angie and Ramiro, both who where always helpful and courteous. If you need a storage unit at a reasonable price, this is the place. Convenient location and exceptional staff.
I recently switched my storage facilites. I dealt with Nickole. She is an outstanding employee. It took about 20 mins total time to rent a storage area, actually only about 10 mins she was dealing with another customer.I describted what I had and she suggested the small and cheaper of the 2 storage lockers I was looking at, it was exactly the right size for me. Moving is always a pain Nickole made my move a little easier. Thank you.
Thank you Nickole! She was so professional and smooth with her "shpiel". She was not just perfect with her customer service, but was extremely insightful and knowledgeable with all my questions and concerns. With a great manager like her, this company has an illustrious future. Although, I will say it appeared that Nickole was under staffed this particular afternoon, their were two others waiting behind me, which only proved her great CS by easing the waiting customers with politeness and tranquility. Nevertheless, this location needs extra man power, at least from what I saw. Anyhow, with great customer service and good prices, this experience was hassle free and quite pleasant. Thanks again Nickole and Public Storage Richfield!
I worked with a lady named Nickole and she was very helpful. She keep me updated and informed throughout the entire transaction. She was very professional and she made sure that the storage space was the right size for me and my needs.
Friendly, clean and easily accessible. What more would you want from a storage facility?
Nicole was great!
I received very professional, friendly and helpful customer service in dealing with your office personnel, Ramiro, Jessi and Nickole. I recommend your service highly.
Nickole was great. She made sure our storage needs were met.
Great experience here, location was very well maintained, Nickole was very personable and friendly. Highly recommend this location for your storage needs.
I reserved space on line and got a confirmation email and a phone call. Went in and processed paperwork and got out quickly
Awesome service! Nickole answered my phone call, I'm came to the location and she took care of everything I needed for my storage. Thanks Nickole!
Nickole was very helpful. And I found the perfect space
Nice people and help me with everything. Good services. Sheila and nickole thanks both for your help
I loved my service they were very helpful in my tough time Sheila is the best :)
They will tell you ANYTHING to convince you that you need to buy their lock (you don't) and to buy the insurance they sell (you don't). I've bought used cars with less high-pressure tactics. It was very unpleasant.