Public Storage Self-Storage Units at 425 Washington Ave N, Minneapolis, MN

TERRIBLE customer service take your stuff elsewhere !!!! They have charged me for September and are continuing to charge me for future months despite moving out in August and handing my keys over to those in the office! I cannot get ahold of the property manager and my calls never get returned, no matter how many voicemails I leave. Do NOT rent with them unless you want to be trapped into a lifetime subscription!

Excellent customer service. Everyone there was extremely helpful, and kind. The 425 Washington location is all self-service and my storage garage didn’t have a lock when I got there, but the other facility is just a block away with a full service office. Jordan stayed late to make sure I was all set up. The virtual customer service reps were also very helpful and the self-service kiosk. All in all, good experience so far.

If I could give it negative reviews I would.

The unit I just moved into has visible rewiring because it has been broken into (the ceiling of some units is just wiring so thieves just need a ladder and wire cutter). I don’t feel safe with putting any thing of value in my unit. The floor my unit is on is also 88 degrees, and made moving in the summer the unit twice as difficult. It is advertised as climate controlled. The other floors had working AC but the third floor didn’t, and I asked someone moving out about that and they said its always extremely warm on the third floor and he also was broken into. Very sketch and maybe paying more for a lower floor that is climate controlled and has a completely closed in (not a wire ceiling) unit is worth it. But I did not get what was advertised and am extremely disappointed.

Everything is on point

He talks very well. I understood everything he said. HE WILL make this company proud. There was a gentleman there who help me with the kiosk, he gave me a tour and showed me how to get to my locker. He kind of on the thick side. African American gentleman

Access hours are terrible and the garage door has been broken for at least a week, so our stuff is stuck in the unit until further notice, even though we came with a moving truck to get it all out. Take your business elsewhere if you are able, every time we come here we get frustrated by something that isn’t working as it should.

Had a driver/employee named Melvin ego trip on the road in front of our business and hold up an entire road of vehicles because he refused to give a UPS truck room to move through and he refused to back up when he was the only one with space.

I have video footage of Lisa the disrespectful lady who locks the office doors and sits on her phone, going off on customers for public storage’s faults. They do not take care of ice causing slips and falls. They do not have karts for items. They block the garage door closed so you have to use the small entrance door for all your things and most things do not fit through that. Traumatized by this experience! Currently being harassed by a mentally unstable lady that works here named Lisa. Do not go here for storage. Do not go to the sister property either! I was told by the corporate office to call the district manager after speaking with corporate office reps and he has not returned my call.

Horrible customer service. Cant get into unit after 5pm. Mind blowingly stupid. Also did not recognize welcome offer and charged full price. Get storage somewhere else, garbage company, garbage location.

It's a great place! The hours are inconvenient for me, but I make it work.

Still owe me my onitial payment! Over a year later never even put one item in storage

Great service and really nice staff

Now that it is September what is the rates? Smallest/medium size

After setting there waiting on someone to come back after the break I figured out I was at the wrong so maybe God wanted me to pull up it was such a joy to be riding along with my he's such a good guy make sure I have what I need and try to do a family keep up the good work Steven Hendricks Junior

The time they closed is when I get off and the day is cool around that time . On top of Carts when I need one and the unit I got is a service elevator don't work.

the lady working at the desk was terribly rude, i will never go back there

Always with a smile helps without hesitation or bad attitude towards her work. Thank you Ana

Called and spoke to Sharon who is rude and could not or would not give me specifics on climate controlled units. Moving from a 4 bedroom house to an apartment until we move overseas and need a long term unit. Sharon was very unprofessional and curt. After explaining our move she asked me what size apartment we were moving from. She did not listen and sounded like a prerecording. I am hoping to speak to property manager and have a better experience. She basically told me she could disconnect the call because I asked her 3 times to define what climate control meant as we have family antiques we want stored to be safe from humidity and each time she said antiques would be fine in unit, never answering my questions. Asked what the temperature in summer and winter we're for the units. She could not answer. She sounded preoccupied so I thanked her and I will call manager later. Being there are many other places to choose from, she obviously could care less about customer service or maybe they do not need more business. Regardless, shame on you, Sharon!

Don't go here or buy insurance the employees steal from your storage my whole lock was gone they lie and say it was someone else then when you file a claim with orange door insurance company that they own will deny your claim ( may have to get an attorney if my things aren't replace) still waiting. I will post an update!

Left a was very help and respectful

Letha was wonderful!! She made the visit and transaction very pleasant ☺

Letha was great to work with and did a phenomenal job helping answer our questions. We appreciated her attention to detail and that she took the time to review important account details with us. Letha fosters a customer centric environment and does an outstanding job making the entire experience wonderful!

Letha did a great job!

Lethal was a great help. Your guys was very kind. Thanks Public Storage.

False advertisement they will tell you storage cost $1 for the month then turn around and charge full price a week later. I'm trying to get my money back now

My experience at public storage has been 5 star plus!! Letha is the manager ato public storage in minneapolis and she always make s me smile!!

“Letha” was amazing. Couldn’t have asked for better service

Mrs Letha .gave me 100 % Complete satisfaction today From:Tracy Ray as new custermere Im very satisfied Thank you.

Letha provided us with wonderful service and laughed at my Dad's jokes so that makes the service 5 stars in my book!

Great experience, the building is air conditioned, and Letha was very kind and patient with me. Recommended.

Letha was wonderful and knowledgeable, nice building.

Kumar is wonderful! I can see his smile through the mask. I wish I could give him 11 stars!

Letha was super helpful! Would recommend!

Letha was very helpful and made renting a storage space very smooth! So far so good

Letha made the reservation process super easy!

Shoutout to Carol! She exemplified great customer service.

Are u able to go to your storage after hours

Letha and the team did a wonderful job! Highly recommend

I appreciate the good customer service this location gives. It is clean and they are very good at answering questions with a smile. I recommend this spot.

This North Loop public storage is as good as it gets. Very well run and love the old hard wood floors in this historic building. Letha (Facility Manager) went out of her way to help us locate a lager unit in the same facility for a very reasonable price. Thanks Letha!

Letha was super helpful, a fantastic experience!!!!

Good service

Worked with Letha - she helped me find a great unit and set me up with a lot of boxes at a great price

Just a amazing place Letha I think was the rep just sooooo nice and patient.

What an absolute pleasure to store my things here. Y'know, I don't really expect much from places like this usually. A clean, temp controlled building is generally all I ask and it's usually met. Never have I experienced such fantastic customer service, amenities, or prices. The manager, Letha, is always such a joy to interact with and is happy to help and accommodate in any way she can. If you pass this place up, you're missing THE storage facility jewel of Minneapolis!

Thank you Ms Letha! Your service was amazing...

letha is awesome very respectful an kind

First time renting a storage unit and it could not have been easier thanks to Letha! Plenty of options. Easy access to the building through the alley loading dock. If you live downtown and need extra storage, this is your place!

Letha was terrific. Very friendly and helpful. The place is conveniently located in the North Loop, with reasonable pricing for the location. I would prefer it be open later hours for convenience but that's a trade off for the convenience.

Letha was extremely helpful and made the process quick and painless. Especially since I'd never done this before.

This storage place was extremely easy to reserve your spot online, make your payment, and then they were sending an email of your spot number, directions and the code to get into the building. It was extremely clean and Letha in the office was very helpful on move out day! Definitely will use this storage place in the future!

Last week Tom the employee working the location helped me out with getting my lock replaced. He was helpful and streamlined the process for me. I appreciate his work greatly. The location is nice, secure, and rather large. Only wish there was a larger loading area.

Very respectful clean storage with the best service from Letha

5 star customer service!!

The property manager is wonderful! I’m very happy I used public storage.

Letha provided excellent customer service! Many thanks!!!

Letha has been helpful on several occasions, providing information and resources. Her colleagues have also been very informative.

Great customer service skills from manager Letha.

Great customer service!!!

Had a great experience working with Jarrod at this location. He provided detailed information and made sure my understanding was clear and concise. It was a pleasure to work with Jarrod and I would recommend him to anyone for future reference

The overall experience was seemless. I would suggest that you clarify if your unit is on the mezzanine floor. This floor is only accessible via a lift and stairs. When moving out, unfortunately, the lift was inoperable.

Have been a long term customer at this facility and highly recommend to anyone in the area. The staff has been consistently professional and Melanie worked above and beyond recently to meet my needs as I transferred to another unit at the same facility.

I had to get a temporary storage unit between moves. Melanie was a huge help! She explained everything well to me when I signed up and helped me navigate the facility. She also went above and beyond when I was ending my lease to make sure I had everything I needed. Thank you! Great customer service.

$1 special is bait & switch when you add $20 lock and $20 administration fee; you pay the same monthly price. It's the wrong way to lure business.

Melanie is really nice and very pleasant everytime I come in here

Hey-heyyy everyone! My experience here has been lovely. The price and the size of the units are awesome and the flexibility is amazing. The staff there are very respectful kind about your belongings. My unit is in the back of the building and it has windows! Bright and cheery. So far as i have seen.....no riff raff here. You know the stigma that storage facility's have right? None here....crazy. This lady Melanie that works there.....she's easy to talk to and aweeeesome. Haha have nice day everyone! Toodles!!

Wonderful experience with the people

Melanie was very helpful on my choosing a good space..thank u very much

Melanie was absolutely wonderful. Gave us a tour of the whole place, helped us find the right fit, and was just a general pleasure.

Melanie been doing very good work, well business good and welcoming and I say thanks

Awesome customer service! Melanie rocks!

Great, clean facility with fantastic management. Thank you Melanie for making everything easy for me during these unique times!

My daughter and I were locked out of my unit after flying in from NYC. I had 12 hours until my Mothers Celebration of Life. All the pictures and family memorabilia were inside. Melanie calmly located a locksmith and set me up in 30 minutes. An Angel. Having not been there since the change over my space was not fully being used. I have been a long time client. They worked with me . The place had never looked better either! Thank you!!! Sincerely! Judith

We had two 10 x 15 units for 2 years. Did not have a single problem during this time. Before moving out, we spend countless hours purging our items on the hallway to reduce the final amount to move, and the manager, Melanie, was kind enough that sometimes waits up to 15 min after closing hours, until we had finished putting everything back to come back next day, and loaded our car with the donation and disposal items. Likewise, during moving time, she gave me great tips to possible locations for the truck to park. Overall, it was a great experience.

Thanks for everything. Melanie and the gang are great. They're hard workers and professional.

I have been having a storage with public storage for almost a year and melanie a employee that works their was nothing but helpful, I was asking a lot of questions and she was nothing but patience and kind. We need more people like her.

Melanie helped me figure out what size unit I need for the lowest price and even closer to my house. Her facility is clean and welcoming. Thank you Melanie

Cleanest storage I've ever had. Very kind people and accommodating as well. I would recommend this place to anyone looking for a storage.

They are not very helpful when you most need it. They also messed up with our initial booking of a unit. They prorate when you move in but refuse to do it if you need an extra couple days to move stuff out.

Stopped and spoke with Melanie she helped answer all my storage questions and showed me a unit the facility is very clean and the manager was really friendly!

I stuff here are kind and understanding and Soo very helpful... The building is in a hard to find location on a one way... Yet it's clean safe and secure...I'm blessed to have found this place and for a reasonable price... I have a car in the garage and a storage room... The stuff here is who make the place better and and happy there good vibes and cheerful attitude makes me not want to leave sometimes....I love this place and I highly recommend this storage facility to anyone and everyone I know or see that need a storage unit to come here to this one

Both of the employees working Jarrod and Melanie were very nice, they helped me with every question I had!

I had great service from Melanie. This is very nicely clean storage with happy employees that are very willing to help and answer and concerns. I feel the staff is professional and easy to work with .

Melanie was awesome! She made the process quick and clear

A great location great customer service from melanie a great and nice person and helpful this location is very convenient for me thanks I will definitely rent my storage here again..😁

Clean, safe storage at a reasonable price. Jarrod was very helpful and friendly.

Very helpful, nice and fun ppl working there. Very patient with us and helped us with all the questions we had. Also, prices are great and it's a very clean storage area. Would definitely recommend this storage place to others. Great environment.

Melanie & Taylor were very helpful!

Outstanding customer service, I worked with Jarrod the whole time he was happy to help. Storage lockers clean and building is easy to navigate.

I worked with Melanie the entire way since my initial call. She was so helpful and knowledgeable. She made it very easy for me during my moving process. She is very well organized and makes Public Storage a great place to be a customer. Thank you Melanie. You are awesome. And my Box Chevy is now safe! :)

Have been a customer for 12 years ... providing storage as we handled office and home moves. Clean building, easy access and very helpful and considerate staff!

Sonya and Eron were super helpful in moving in and it was a great experience overall!

Clean, modern facility with everything you need, and Melanie was great in answering all questions with clear communication. Would recommend to anyone.

Great place, friendly staff. Clogged the toilet but Melanie was a real sport unclogging it!

I worked with Melanie at Public storage and had a fantastic experience. Since public storage took over they have been flexible, responsive and a business that’s very organized. I’ve had my space for over 10 years, since 2018 when Public storage took it over it has been enjoyable and pleasant. I would recommend working with this storage facility to all my friends and family😊

Melanie was extremely helpful and knowledgeable regarding every aspect of managing the day to day operations of the Public Storage business. She went out of her way to provide excellent service. Thank you!

Melanie was SO awesome! Thank you so much, and it could not have gone better, all the help she gave me!!

Help was right away verry respectfull i got everything i ask for right away 5 stars go to melanie for a great since of help!

Melanie was a very good employer who helped me through it all

Very clean facility and wonderful staff. Pleased with my experience.

Thank you Melanie G. for great customer service... you were extremely helpful and appreciate your efforts in an unusual situation! Again, THANK YOU MELANIE!!!!

Melanie I believe her name was,was totally helpful. She helped me so much today and she takes pride in her work. Definitely someone who loves her job. Very happy to have been helped by her

Melanie and Taylor quick and easy service!

Nice staff good communication melanie and the other girls rock!

Great location for my downtown jobs. Walked in and the staff (Melanie) was very helpful and answered all my questions I couldn't get answered online. Would definitely recommend this place for storage if you're in the area.

Sadly I vacated today. Sad to say I’m leaving thanks for all your guys help. Highly recommend public storage.

Stopped in to buy some box’s and was greeted by a very helpful young lady yesterday. She even helped me get them out to my car. Amazing little store tucked right into Washington Ave.

Melanie is one of the greatest persons I’ve had the pleasure of meeting & dealing with. I would strongly recommend her storage location to all of my family & friends, & anyone that’s looking for a great place to store their belongings!!

I've had a unit for the last six months and love it. The space is well-maintained and secure, and Melanie is a wonderful keeper of the facility. I'd highly recommend this space if you want a north loop location and the access hours work for you.

I just wanted to let you know Melanie is a very sweet and patience person. She goes up and beyond her duty of call and I really appreciate this in her. When I come in for service, I am always looking for her, don't get me wrong the other ladies are very sweet as well but when you are a spoil type of person, you want who you want and their customer service ethics. So I thank you for this young lady. Thank you..

The facilities were clean and easy to navigate, despite having a storage unit in the basement. My friend and I had fun actually, despite moving in the rain today! We used the backdoor and loading dock and everything ran smoothly. Also! Kenya was fantastic! She was kind and very helpful in explaining how to use my storage unit. We loved her.

Staff is extremely helpful and always friendly

Melanie was outstanding! She was able to help my roommate BIG TIME the day before our move. Has solved all issues. Would recommend based on her alone!

This location hands down has the best service of any storage I've been to. Definitely will be recommending this place to everybody I know who needs a storage.

Clean , air conditioned, locked property, otherwise lost beauty maze ..lol..wonderful staff is..friendly friends

I just rented a unit here and needed to move my stuff from a PODS container into my unit. Management allowed me to use several of their parking spots at the rear of the building for two days so my container could be delivered and unloaded free of charge! This is unheard of downtown. Amazing experience, highly recommend this location, staff is beyond helpful.

Melanie was the best help in my recent move!

Melanie did a great job assisting me with my storage needs for almost 2 years. I would highly recommend this convenient downtown MPLS location if you need safe clean storage!! Thank you Melanie!!

Mary rose rocks

The Property Mgr, I think her name was Melanie was super Nice! She really made my Visit an Excellent and Gratifying experience! I would defenitely refer this storage Location to anyone looking.

So this was my very first storage rental experience and Melanie, the manager, is absolutely amazing! She was sooooo helpful with everything and was so patient with me about everything. If you need a storage unit this is the place to go.

Public storage is a clean, awesome climate controlled building, safe and secure. The property manager, is kind and always available to assist, she friendly and welcoming! Highly recommend!!!

Great place for storing your stuff.

The front desk lady melanie is really nice and kind and provides good customer service. She is very polite and caring and always keeps a good relationship with her customers. This storage place is a place I recommend coming too, and I don’t regret my decision.

From a 1 to a 10 Melanie is a 10 very good service and a pleasure work in with her polite and gives me great service .

Melanie has been terrific to work with. Her level of service has gone above and beyond. The facility is clean and secure.

Terriona is great. I'm not a friend or anything of hers. I'm actually a satisfied customer. I'm kind of hard to please. Just kidding. She is great at customer service, I know because my normal job is not like that but I had a customer service job. Actually at Target. But not a Target employee. I think Terriona is going to have a great career in whatever she wants. Better keep her or hire her. Again I don't know her but I do know good people.

Melanie was extremely helpful and took the time to show me my options of units to find the best fit. Easy access and definitely recommend!

Friendly staff that always helped with my storage needs. Great location too

Staff was super friendly and helpful! Made the moving process very quick and easy

Terriona and Melanie was great nice service

Way worse now than when it was Central Storage

Melanie & team run a tight ship. Our questions & their solutions were answered timely. Turned my setback into a calm/patient experience. Will recommend! Melanie you ROCK.

This place went from zero to hero with the switching over. Melanie is amazing and is first rate customer service. I would be staying but I got a house.

The units are very oddly numbered here in the Washington Ave corner location. Made for a fun time!

Melanie is amazing! And easy to work with

Stopped in today to ask about storage because I’m getting ready to buy a house. Melanie showed me a few units and discussed my options and was very helpful! I’m not ready to store yet but will definitely go with public storage when we sell our house and need to store our stuff. Thank you so much for all your help.

Extremely helpful, went out of her way to help me find a unit that fit me.

Melanie at the front desk is super personable and helpful, I lost my keys and even though they have up to a week to cut a lock, it was done the next day.

Great customer service! Helped a ton with various option and finding what I need for space.

I've only had good relationship at this facility, Melanie is fantastic and has always been helpful.

Terriona and melanie are so nice and helpful.

There good hard working people respectful and reasonable prices and good clean storage facility as well so if you want a great storage come too this one on 425 Washington avenue i been with them for awhile and love it and its in a nice peaceful area and its always clean too

Went in to this location to pay a bill and Carol was very helpful and welcoming

I have had a storage space at this property for a decade. Recently Public Storage took over ownership. They made upgrades improving the property in many ways. I had a particularly great experience working with Melanie who made me feel welcome.

Melanie and Tiffany provided outstanding customer service for me today. Answered all questions and provided consultative expert recommendations to confirm maximum client value! Facility and customer access definitely upgraded and improved with Public Storage acquisition of storage property management from previous ownership and management. Merry Christmas and Happy New Year to everyone at Public Storage! Greg G (Northloop Minneapolis)

Wow, responsive to needs and changes in space after having a large space for our move then easily figured out a new space and got us moved right away. Melanie is great!!!

I've been with public storage for sometime now and Im extremely satisfied with the service and the friendliness of the staff...

I stopped in here and was greeted with kindness and given a tour of the facility. Customer service here is top notch. Highly recommended.

I’ve had a wonderful experience using this storage place and the people at the office, Melanie and Carol in particular have always been super helpful and kind. Highly recommend them and very convenient location too!

Great place! Melanie and Tiffany have such great attitudes and are very friendly!

Tiffany and Melanie are so helpful and professional! They always go above and beyond to make things great!

Tiffany and Melanie were very helpful and knowledgeable. Pleasant experience at this location and with the employees.

Melanie has been very helpful with all the info she has gave me . Thank you mel

I am very impressed with improvements made since Public Storage purchased this location. Their level of security and professionalism is unsurpassed. Also super nice and helpful staff.

Great Deals!!Terrible Customer Service😠

Melanie has been great to work with during the rental process. Great place to rent in the city.

Very helpful understanding kind and respectful she’s a very wonderful person I’ll give my business to you guy anyday and will pass the word others

I have storage space for my company and the staff has been amazing! I dealt with Melanie a number of times and she was great.

Melanie was helpful, efficient, pleasant, courteous, respectful, humorous, and knowledgeable about registering my account.