Public Storage Self-Storage Units at 424 N 3rd Ave, Minneapolis, MN

Roshonda and Jim are the nicest and most helpful workers here with positive attitudes:)

Jim - the manager of the property, that's the only one who gets 5 stars! He is one of the nicest and most helpful people I've ever met. Don't bother calling the customer service/800 number - they are rude and useless. The company does not value loyalty and is extremely greedy and unaccomodating, but Jim is genuinely kind and will do what he can to assist. He's also made this particular location very secure and clean.

Jim and the rest of the staff go above and beyond their expected duties to ensure your needs are met with this facility.

Decent place with good security. 🗺 See comments below about directions/Google Map problem. The location is great if you live downtown--right by the ballpark with dedicated parking for while you are there and even an indoor garage off 3rd Ave so you can shift your crap in the middle of a snow storm. Hours suck (6p except 5p on Sundays, NO 24h access). ★ Bring a flashlight ★ The units are all indoors, without lights or electricity, and the hall lights are on motion sensors and will turn off when you are in your storage unit, making it very dark. Most of the storage units are sheet steel walls and magnet based lights will stick to it. I have some that look like wall switches that I just leave stuck to the inside, as well as a headlamp that I glued a magnet to. They sell boxes (OK quality), tape, etc. in the office on 3rd ave. ⚠ GOOGLE MAPS DRIVING DIRECTIONS TO THIS PLACE SUCKS ⚠ 🗙 You canNOT get there on 5th STREET, which is what it will tell you do use. ☛ Easiest way is to take Washington Ave to 3rd ave. ☚ 🗷 Again, you cannot get there on 5th St. I know it is right on the corner, but you cannot even stop there, let alone park. ⛒ 3rd Ave is one-way in the wrong direction from 5th St. If you are on 5th St. you need to turn around in two (2) block ⮒ . 🗹 If you are on 5th STREET. your best bet is to turn ⮣ right a right on 5th AVENUE and another ⮣ right on Washington Ave., then a 3rd ⮣ right on 3rd AVENUE. There is an overhead door with a handful of parking spots for cars. You can open the door with their app (bluetooth) or pass code. If you don't use the 3rd Ave entrance, you need to either go into the vast parking area behind DejaVu (off of Washington Ave) or JD Hoyts (awesome smoked pork chops, BTW) off of 3rd Ave, or drive down 3rd Ave (one way!) from Washington Ave towards 5th St. ⛟ There is a loading dock for trucks in the back. Don't use the 3rd ave entrance! You can turn into the back parking lot/loading dock about mid-block right BEFORE the exit ramp from I94 passes overhead, just past some old buildings (I think there is a bookshop) but look for any driveway/street on the ⮫ right side as you drive down 3rd Ave and take it. There is a vast open parking area behind the buildings on 3rd Ave, just head South (towards the ballpark--you cannot miss the backdoor due to the signs and if you drive too far you will crash into the underside of the bleacher seats....). Do not leave your vehicle parked behind the buildings. 👁 Look around you and pay attention. 👁 Everything is done w/ passcodes or a Bluetooth app that was pretty good before someone fixed it. Hopefully it works now! You can use the same app to pay your bill, etc. There is a bathroom on the main level, just ask for the key at the desk. There is no trash disposal on the premises. They have carts for use at the office by the 3rd Ave. entrance, expect to leave a driver's license or something while in use. The management is attentive, if a little nosey. About ¼ of the time there isn't anyone in the office, but rarely have to wait more than 5 minutes for their return. I had one little water leak that left a puddle on top of a plastic storage container--don't think any damage. I am in a weird location and I don't think any other units were affected.

Jim, Roshanda and Mic are all very helpful. I did get mildly scolded by Roshanda, but I didn't follow a rule. Glad to see she enforces the rules to make it safe for all. Highly recommended. Would like to see the sticky keyboard replaced (not the employees fault) in a timely manner.

Run as fast as you can they don’t look after your property it’s not safe here for vehicles they need to be held accountable

Great service clean lockers very respectable workers

Many thanks to Rochonda for such excellent customer service and for welcoming me back to the storage as if I were home.

Stellar staff/team.

Jim and Roshanda were attentive, friendly, and personable. Highly recommend if you’re looking for a great storage space and friendly people to work with!

Roshanda and Mr. Jim is a joy to work with. Very knowledgeable about the spaces and facility. They keep you laughing and make you feel like family. I enjoy them every time

Had a great first experience at my first storage space ever ! Was welcomed by mic a great gentlemen that went above and beyond to help me . Would definitely recommend to anyone in future storage needs !

First time using the storage unit. They were so helpful and made everything easy. I'd recommend !!

Jim and roshanda made my mom smile and talk and had her happy as ever

Very helpful helped me find a storage perfect for me

This is the worst storage company in the country. When I came in there was no one in the office during their opened hours. Also they don't take alot of different payment methods like cash or gift card. Alot of their in person reps are rude and they won't greet customers. One time they sent me a letter warning me of a lien fee but they did not put the correct date or time table of the fee and I had got charged it and lost my lock. In the past they had alot of annoying in person reps who harassed you 10 to 15 minutes before closing time telling you to leave the properly. They also have the most expensive rate I have seen. I paid less for storage in Seattle, Phoenix, Denver, and other parts of Minneapolis and Minnesota. This property charging rate goes up by 50 to 60 dollars over the years. They call you every week if you are late.

There seems to be a problem here with mold if that's what it is?

Rent went from $83 to $110 dollars and for what? That went up but I don’t get extra Space? Tf?!?! Huge increase for the tiny space I get!

I rented here previously (2023-2024) and just wanted to leave a review for those looking for a future space to rent. This place has great staff and a safe, reliable space to store your belongings. I believe the people working here at the time that still work here are Jim and Roshanda, I was met with great customer service, care and kindness when dealing with any (few) issues that did occur. It was also one of the easier moving experiences I’ve had in my life. If you’re looking for a space in Minneapolis this is definitely the number one spot I’d recommend.

Jim was fantastic! So friendly and accommodating! 👍

Roshanda was a great help. Building was very nice and clean

Great business

Love

He was very helpful and kind. Our experience here was excellent, and I give this place a 5-star rating!

Awesome customer service

Very convenient location. Friendly staff. One issue I have is the 25% monthly rate increase on my unit. I’m a new customer thats only been renting for 5 months. It seems they reserve the right to raise prices whenever and to whatever they want. Be sure to read the rental agreement.

Everyone who works here the best workers 10000000000%

Absolutely LOVE the staff at Public storage on 424 N in minneapolis. Very kind and professional.

Great customer service.

Very kind and courteous staff. Knowledgeable. Clean space that felt safe. Id come again.

Nice customer service and they help very well

Horrible Do mot Reccomended

Quite literally the most efficient, seamless, positive moving in experience ever! There are few things that you can do in life as easy as this. The staff is incredibly kind and helpful. 💯 positive feedback! Thank you!!

Excellent experience renting, Roshonda always provides great customer service

roshonda very helpful

Rashonda and Jim were very helpful. The best storage I have ever been too. I would suggested it if you ever need one.

Very clean and very friendly people

Jim and Roshonda are Very helpful and accommodating, much appreciated.

Jim and roshonda give great customer service at all times.

Great customer service always respectful and very kind I love this location just cause she make me feel comfortable

Always the best service

Jim and Roshonda have exceptional customer service skills going above and beyond the call of duty of their job keep them at this location on 3rd Street or I will literally discontinue services with public storage

Good customer service and good communication

Mr Jim helped me out with my reservation. Very patience and kind. The best feeling when being evicted. I appreciate your kindness and have a wonderful day

Joanne is incredibly nice and helpful and made my experience a great one. I recently moved here and stopped by looking for a local storage facility and all it took was one visit to decide this is the place for me!

Jim was very helpful in getting me a storage unit that fit my needs. Jim and his trainee Orlando were also very friendly while showing me the unit and getting the paperwork completed! Thanks!

Jim has been professional, excellent in customer service, and works with urgency.

Jim is awesome!! Place is soooo clean!!!

Jim was very Sufficient and great

The hours are not convenient for a space that is so close to downtown rush hour. The bathroom is locked and the likelihood of being able to have someone staffing the front desk is slim because they are not staffed enough. Also inconvenient if you need to use a cart. They stopped having the rent be pro-rated on the last month of renting without notifiying tenants.

Roshawnna and Jim (hopefully got the names right) were great to work with finding a small unit for our storage needs. Easy to access and clean.

Lonnice was so helpful and professional and needs raise

Jim is the coolest dude ever at public storage by far of any of the locations at target field thank you Jim.

Was great. I didn't end up being happy with the parking space to store my rv, but he fella behind the counter Jim was super helpful and found me a place in New hope. Great fella, very helpful!

Today I came to public storage to clean out one of my storages and Shonda at public storage she was great help and funny , sweet . Keep up the good work Shonda. The public storage is on 4th and 2nd.

Public storage is great, and Jim is one of the best associate. I ever worked with. He greatly accommodated me with giving me another storage by the one I already have and having the same code for both storage. Thanks jim.

Shondra and Jim hold it down in the face of a lot of chaos. Great place if you’re looking for cheap storage with good, communicative, reliable staff.

Great people!!

Jim was awesome help 😊😊😊

Jim was awesome

Roshanda is the best! She was able to accommodate me needing a larger storage unit the moment I arrived. Would absolutely recommend renting here!!

Thank you roshanda

Lonnice and Jim are the best!!!! Extremely informative, patient, and willing to help!!!!! That’s what a girl needs in times of uncertainty and fear. Thank you

The most amazing employees made everything easy, simple great with people. Those two really handled everything hands-down

Ms. Roshanda made my experience very welcomed 😁

Good location for me I think they are a convenient place not far from everything, clean restroom, friendly service and no hassles I would recommend them to anyone.

I thought it was quite reasonably priced for the space I got and felt like a very safe/securev facility.

Awesome guest service

Incredibly friendly staff. Jim and Lonnice made me feel like family. Security like I’ve never seen before…. Just made me feel safe.

I've had a great experience with Public Storage. The facility is well-kept and climate-controlled, which gives me peace of mind knowing my belongings are safe. I rent a 5x5 storage unit, and it’s been perfect—spacious, well-lit, and impeccably clean. The app is a fantastic feature that makes managing my unit a breeze. I can easily pay my bill, access the door locks without memorizing a code, check facility hours, and take advantage of a few other neat features. It's a convenient tool that enhances the overall experience. Signing up for the service was incredibly easy and completely contactless. I appreciated being able to use my own lock and even received a credit for returning the one provided. The staff at the facility have been consistently friendly, courteous, and helpful with any questions I've had. Overall, I couldn't be more satisfied with my experience at Public Storage. Highly recommended!

Clean 🧼 and clear also environment friendly also friendly, very friendly family and employee

Jim is the best employee to ever exist. He goes above and beyond. The storage place closes at 6pm and we got there at 6:06pm. Jim let us come in and put our stuff away, even though they just closed. He saved us so much time and stress because of this. 10/10

Jim was VERY helpful! I’ll definitely be renting a unit here in the future.

Not only is Jim amazing at his job, he also saved my grandma from a burning building and makes a killer pound cake. 10 out of 10, would recommend!😃

Jim is an exemplary property manager. Down to help get you the unit you need. Thanks again!

Roshanda was so helpful

Good location and clean facility. The Manager, Jim, is the nicest and kindest person. We had some unforseen issues with our movers and Jim went above and beyond to help and accommodate us. Thank you so much!

Jim was super helpful and friendly the moment we stepped in the office! He really made it an easy and not stressful experience to get step up with a storage unit.

I recently relocated to Minneapolis from another city, and my experience with the Public Storage location at 424 N. 3rd Ave in the North Loop has been nothing but amazing. The manager, Jim is the nicest, most helpful person. He made this a very easy process for a newbie to the area. The facility is super clean and well maintained, and security is very tight. I can definitely recommend this location to anyone who needs storage in that area of town. My only criticism for this particular location, even though every single entrance and the elevator are coded, so it’s very secure, you can’t get access at all unless the office is open and staffed, and they open very late and close very early. 9:30 am to 6 pm. Given the area, right by Target field, it’s understandable, but knowing the requirement for constant staff presence in order for customers to access their bays, it would be more convenient to have extended hours. All of the area high rises only allow move ins Monday-Friday from 8:40-4:30. So in order to thread that needle of people reserving move in days and times, it would work better to be able to start loading in much earlier in the day.

You will find someone at this location 👍 at least every time I've been there , The location that I was assigned to no one was (NEVER).

We used this storage space for a few years and had a great experience. Move-out day was stress-free thanks to Roshanda. She was very helpful and friendly.

Jim was an awesome person very good health thank you

The service I received started before I walked into the facility. Jim called the day after I went online to reserve a unit. He called me at a busy time at work. I had him a speaker while I talked to a coworker on the work phone, and my manager had just walked in to my office. I told him to hold on, but I'm there. He said"ok I'll just shut up till you're done". Everybody in the office died laughing. We needed that, it was an intense start to the day. His statement was soooo funny and no one was ready for it. The next day I arrived. He was super kind, knowledgeable and explained everything clearly. I love meeting REAL people. Down to earth and chill. You sir are a pleasure.

Roshanda was very helpful and considerate of my needs. I just left Extra Epace Storage because they seemingly went up every 3 mnths. I went from. $69 to $116 a mnth which was very extensive from a year ago went I first started renting from them. I appreciate Toshandas attentiveness to my needs.

Awesome 😎

Roshanda offered to resist my hair

Mr Jim & Roshonda Were very Funny and exceptional service . Extremely better than the 925 S Ave Address where Ms . Serri is !

Jim is the best! Very friendly and supportive . Went above and beyond while he was the only one at the facility. Had a great experience, thank you Jim.

Great service Excellent customer service

Great beautiful nice lady in the front today, extra extra helpful with a great attitude!! Keep up the great work 👌🏿💯🤞🏿

This facility is one of the best ive seen out of the 4 total ive been to. They take thier time and are very informative. I'd definitely recommend. If i could gove 10 stars i would. 🤝

This Public Storage is a really good place to store. I'll start by mentioning the service and staff. Everyone who works on site is incredibly nice and helpful. Specifically Jim, who has helped me countless times and has bent over backwards to make sure my storage experience went smoothly. Seriously, Jim makes the place a 5/5 on his own. The facility is very safe and secure. Everything is locked with a personal code. The building is peppered with maps so you can't get lost. The only downside of this specific location is the drive way is on a one way street, which can make it difficult to access your first time there. But there is a second back gate. Otherwise, this place is a 5/5. 100% recommend. Thanks Jim <3

Great service

Jim is the absolute BEST! He is easy to work with, great communication and goes above and beyond to ensure your needs are met. Great experience everytime. Highly recommend!

Great service with a smile Jim was awesome!!!

Roshonda Was very helpful with answering all my questions & getting everything set up for me

Roshonda was very helpful

Jim was absolutely AMAZING!! We had no idea what we were walking into after an extremely small incident had happened. He explained everything in detail and answered all of our questions. Thank you Jim for being an awesome associate! Highly recommend this location!!

Jim was very helpful and made my process of getting space here so easy and fast! Thank you Jim!

Jim showed us the materials

Very good！

Very nice costermersutvice

Management was great! Very helpful and property feels clean and secure.

Best dude Jim

Great service!

Nice and patient

Jim is awesome great help anwsers all my questions and resolve timely love my space and location!!!

He is friendly and cool 10/10 recommended

Thank you so much for you guys help I love you R & J .. you will be seeing me again

Staff were patient courteous and interested in the customer being happy with their experience. On the other hand I lost my storage due to quite the misunderstanding on storage price. I asked if only I could have my personal papers, husbands death certificate and my family photos and no one would call me back regarding this request . When you lose everything you own your tax papers and sentimental items should atleast be returned. Persons that our hase your storage I am sure have no needs for your personal items. I was very disappointed that corporate neither the store were willing to hear about or address my concern just no return calls period!!

Jim is the best! Amazing customer service, amazing attitude, what a pleasure to work with!

Jim is the number one best!!! He goes above and beyond to help me make the storage move awesome!! So great. He made everything so easy and was so helpful. It was the best service.

Very helpful. Great building and staff.

Jim was the best guy ever to work with at a public storage facility. Help me out with my unit. Make sure I was getting everything I wanted. I wish there could be multiples of him.💕💕💕💯

Roshonda saved the day! Went above and beyond to help us during a hectic day! We can’t thank you enough! Way to go!!!!

Roshonda was great!

The team at this location (Jim & Roshonda) went above and beyond to not only help me, but saved me a lot of money.

Roshanda is the cutest and has the best customer service! definitely look forward to seeing her every time I go to the Minneapolis 424 location. Jim is cool too very nice man.

Jim The Office Guy was fantastic. He knew how to operate the computer efficiently and explained all the monthly plans available. Good attitude also.

Always friendo and great customer service from everyone!

Jim was friendly, and helpful. Thank you

Great customer service ! 🙌

Roshanda and Jim were incredibly helpful. Thank you

Very very helpful!!!!

Friendly and informative

Jessica was mvp of the month got my storage unit taken care of and went out of her way for me.

Great facility if you're downtown and need a secure, climate-controlled storage. Jim is a great property manager!

Good worker 💯. Took his time with me and explained everything to me very well. He was very professiona. Thanks 👍

Good workers

Big shout out to Jim at the front desk! Jim was very helpful from start to finish of the storage process. He also gave great tips and advice if any issue comes up. I can't thank him enough, I truly needed this storage space. I highly recommend this location for your storage needs. Easy and fast process, thanks again Jim!

Very nice and helpful

I used Public Storage many years ago during a difficult time in my life.. they were so nice, helpful and understanding which I really appreciated!!

Great service

LITERALLY HAVE TO FLY TO MINNEAPOLIS BECAUSE THESE LYING FRAUDSTERS WILL NOT CANCEL A UNIT OF STUFF THAT WE DONT WANT OR NEED. IF YOU CALL MILLIONS OF TIMES YOU MIGHT REACH SOMEONE BUT THEN THEYLL JUST LIE ANYWAYS.

This place is clean & the location is great. My initial review was bad & based solely upon the manager who is no longer there. Your experience Im sure will be a pleasant 1 now & I definitely will use them in the future. They do read your reviews & your input matters here. Thank you Public Storage!

Mr. Jordan helped me get my first storage unit he has the best customer service and made my day so much easier may allah bless Mr.Jordan bowie

The manager, Calicee, does an excellent job managing the building and is very helpful with any questions/concerns you may have. Carlos is also a friendly face on the staff. Building is kept clean, riff-raff to a minimum, and it's a secure, quiet place to store your stuff. Ending the contract was a breeze, too, and I had no issues while renting a unit there. I would rent from them again.

The experience Mr Jordan has excellent professionalism and service was outstanding I'm very happy with the outcome and appreciate his time and effort five stars for this guy thanks

Ample well organized storage space offered at reasonable rent.

My advice: find a different place to get a storage space!!! This one is absolutely terrible!!! Customer Service is absolutely non-existent. Even during open hours the office is always locked and there are never any employees around to help you with anything you need. The carts are locked up. Without a customer service person to help, you can't use them. I called four times during office hours asking for help. I left messages all four times. No one called me back.

Thought we had 24/7 access but guess not.

Gotta be the worst storage space ever

I think im being scammed. I went on the internet for a deal on storage place. and they told me I got one for $24 a month. So I went their and rented one. the next month instantly it went up to 38 dollars. And now it's all the way up to 54 dollars a month. Stays firm in the price that the price is not supposed to change.

I have video footage of Lisa the disrespectful lady who locks the office doors and sits on her phone, going off on customers for public storage’s faults. They do not take care of ice causing slips and falls. They do not have karts for items. They block the garage door closed so you have to use the small entrance door for all your things and most things do not fit through that. Traumatized by this experience! Currently being harassed by a mentally unstable lady that works here named Lisa. Do not go here for storage. Do not go to the sister property either! I was told by the corporate office to call the district manager after speaking with corporate office reps and he has not returned my call.

Customer service is great Calicee is awesome!!

Great customer experience

Calicee has great customer service!!

I want to thank Calecee for a great experience with Public Storage. She has always been very respectful, great communication skills, and had a answer for all my questions. Thanks

Upon move out there was no staff so I was unable to get a cart, making move out very difficult/impossible with heavy things. It's unclear how you close an account and get confirmation of it without any staff and I couldn't get any information on it from the website or from calling customer service. The price is cheap but it was reflected in the experience. One property manager split across the two Minneapolis locations.

Very secure but a lot of homeless people hang out out front.

SHOULD B SUED FOR NOT KEEPING THE TEMPERATURE COOL ITS TOO HOT NOT AT ALL CONTROLED THE OFFICE IZ COOLER THEY R VIOLATING ADVERTISEMENT CONTRACT AGREEMENT COMMITTING FRAUD LIEING STEALing CUSTOMER CLIENTEL RENTAL FEES SHAME ON MANAGEMENT ⁴NOT KEEPing The Temperature COOL IN THE STORAGE AREA.. STOP THIS NOW..

Calicee has great customer service!!

I love the customer service

Calicee has great customer service!

Good rooms pretty much grateful

two people were in the office threatening to kill each other and screaming at the top of their lungs. Office staff were trying to calm them down. From what I gather they were arguing over a storage unit. We left in a hurry.

Cool and heated, personal sign in code And good customer service

The Staff is very friendly and accommodations. Heated and nice big garage.

Horrible and they lack any customer service as well as the machines don't work and the online is even worse

Ana and Cailcee are really nice👍🏼 and very helpful .This place is a good 😊 place to put your belongings.

Came in and needed help with a second reservation they made it smooth and easy. Appreciate them more than words

Letha was great helping me with everything I needed

Rate a 7 on customer service, would have liked a cart to use as I was using crutches and found it difficult to get around. Person at desk was slow to respond to my needing assistance. Other locations are better equipped.