Public Storage Self-Storage Units at 424 N 3rd Ave, Minneapolis, MN

LITERALLY HAVE TO FLY TO MINNEAPOLIS BECAUSE THESE LYING FRAUDSTERS WILL NOT CANCEL A UNIT OF STUFF THAT WE DONT WANT OR NEED. IF YOU CALL MILLIONS OF TIMES YOU MIGHT REACH SOMEONE BUT THEN THEYLL JUST LIE ANYWAYS.

This place is clean & the location is great. My initial review was bad & based solely upon the manager who is no longer there. Your experience Im sure will be a pleasant 1 now & I definitely will use them in the future. They do read your reviews & your input matters here. Thank you Public Storage!

Mr. Jordan helped me get my first storage unit he has the best customer service and made my day so much easier may allah bless Mr.Jordan bowie

The manager, Calicee, does an excellent job managing the building and is very helpful with any questions/concerns you may have. Carlos is also a friendly face on the staff. Building is kept clean, riff-raff to a minimum, and it's a secure, quiet place to store your stuff. Ending the contract was a breeze, too, and I had no issues while renting a unit there. I would rent from them again.

The experience Mr Jordan has excellent professionalism and service was outstanding I'm very happy with the outcome and appreciate his time and effort five stars for this guy thanks

Can I still access my storage after hours

Ample well organized storage space offered at reasonable rent.

My advice: find a different place to get a storage space!!! This one is absolutely terrible!!! Customer Service is absolutely non-existent. Even during open hours the office is always locked and there are never any employees around to help you with anything you need. The carts are locked up. Without a customer service person to help, you can't use them. I called four times during office hours asking for help. I left messages all four times. No one called me back.

Thought we had 24/7 access but guess not.

Gotta be the worst storage space ever

How can I get to this location the construction has the road completely blocked off

Staff were patient courteous and interested in the customer being happy with their experience

I think im being scammed. I went on the internet for a deal on storage place. and they told me I got one for $24 a month. So I went their and rented one. the next month instantly it went up to 38 dollars. And now it's all the way up to 54 dollars a month. Stays firm in the price that the price is not supposed to change.

I have video footage of Lisa the disrespectful lady who locks the office doors and sits on her phone, going off on customers for public storage’s faults. They do not take care of ice causing slips and falls. They do not have karts for items. They block the garage door closed so you have to use the small entrance door for all your things and most things do not fit through that. Traumatized by this experience! Currently being harassed by a mentally unstable lady that works here named Lisa. Do not go here for storage. Do not go to the sister property either! I was told by the corporate office to call the district manager after speaking with corporate office reps and he has not returned my call.

Customer service is great Calicee is awesome!!

Calicee has great customer service!!

Great customer experience

I want to thank Calecee for a great experience with Public Storage. She has always been very respectful, great communication skills, and had a answer for all my questions. Thanks

Upon move out there was no staff so I was unable to get a cart, making move out very difficult/impossible with heavy things. It's unclear how you close an account and get confirmation of it without any staff and I couldn't get any information on it from the website or from calling customer service. The price is cheap but it was reflected in the experience. One property manager split across the two Minneapolis locations.

Very secure but a lot of homeless people hang out out front.

SHOULD B SUED FOR NOT KEEPING THE TEMPERATURE COOL ITS TOO HOT NOT AT ALL CONTROLED THE OFFICE IZ COOLER THEY R VIOLATING ADVERTISEMENT CONTRACT AGREEMENT COMMITTING FRAUD LIEING STEALing CUSTOMER CLIENTEL RENTAL FEES SHAME ON MANAGEMENT ⁴NOT KEEPing The Temperature COOL IN THE STORAGE AREA.. STOP THIS NOW..

Calicee has great customer service!!

I love the customer service

Calicee has great customer service!

Good rooms pretty much grateful

two people were in the office threatening to kill each other and screaming at the top of their lungs. Office staff were trying to calm them down. From what I gather they were arguing over a storage unit. We left in a hurry.

Cool and heated, personal sign in code And good customer service

The Staff is very friendly and accommodations. Heated and nice big garage.

Ana and Cailcee are really nice👍🏼 and very helpful .This place is a good 😊 place to put your belongings.

Horrible and they lack any customer service as well as the machines don't work and the online is even worse

Came in and needed help with a second reservation they made it smooth and easy. Appreciate them more than words

Letha was great helping me with everything I needed

Rate a 7 on customer service, would have liked a cart to use as I was using crutches and found it difficult to get around. Person at desk was slow to respond to my needing assistance. Other locations are better equipped.

Letha was so helpful and kind!

Letha was great! Ty!

Letha

Really disappointing. Horrible experience. Was trying to move my daughter out of her storage unit today. Storage Unit is on 7th floor. Both elevators were down and had been since yesterday evening. I had free help and a uhaul. Called corporate, Denise hung up because I wanted to know if I could get an ETA on elevator repair. Then I called back and got Angela, she was nice enough to offer a credit to me but in reality I don't need it because she's moving out of storage. The Property manager was great. She tried to contact her manager who should have been there but wasn't. The Property manager was being cussed out by customers and she handled it well. I called the district manager and he hasn't called me back. Now I have to rent another truck and pay people to help her move. Corp claim they couldn't contact the elevator company to get an ETA. And since no one was stuck it wasn't an emergency. However you promise that people can have access to my storage during the hours you are open. So unprofessional. I would not recommend renting at that facility.

Been a customer for about 5 years, two best things are: First and foremost Calicee! She is great, helpful and always so sweet to me an my kids. Second is the indoor parking, really nice to load up the Christmas decorations all within a heated parking area! One not so great thing though is the default insurance the company public storage adds on. Most likely your homeowners covers, took me a few years to figure that out and cancel PS fee.

Very friendly staff and the facility was clean and warm

Thanks for the good service and helping me with a parking space

Oh my gosh I had an AMAZING experience here. Specifically, Calicee was an amazing help. I was so stressed and tired and she did everything in her power to get me set up with ease and patience. I highly recommend this location. Ask for Calicee! She will take good care of you. The only thing I’m disappointed about are the hours of operation. Wish they were open a little later .

Friendly staff very clean environment and I would recommend to newcomers

Excellent service everybody was cool

Absolutely Rude. The man with the limp wouldn't open the office or speak with us after opening time. He shut the doors and walked away from us just as he seen us walking up to the door. He hid around the corner and waited for us to leave. Most likely because we were there when he showed up at opening time to pay a bill. We had planned to take time out of a trip to the airport because you can't seem to use a phone number and call anybody. We had to be late to the airport because of the opening time and that it was out of the way. Just to have a little rude man refuse to help us and hide. Nope didn't get paid and no answers when you try to call for help.

Great storage facility, conveniently located in the middle of downtowns warehouse district across from Target Field. The associate that helped us was very friendly and professional, the units are clean and there is off street indoor parking which was awesome especially since there was a ball game going when we got there. Highly recommend!

Mila is very nice and professional. The place is always clean and maintained when she is working.

The nice girl was so kind and. Made us feel welcome. I recommend this place.

The lowest quality in so many ways. Rude employees to start, maybe they were having an off-day, but then no one is in the office half the time during their posted staffed hours. Plus, no one has ever answered the phone in months. Storage unit I booked online was Not as advertised and I was forced into paying more for something different, so be Very careful. I Tried for a couple months and within that time encounter people trying to break into units, harassment from people wandering the halls and even a guy with his pants down in the elevator. Once mentioned, there was no apology or effort to have good customer service.

rip off

Clean with the air of safety

Mila needs a raise! I can’t believe how amazing she was. Not just explaining how it works, but giving me inside tips to have a better experience. Highly recommend

Great chstomer service, friendly, great management.

I met with shay the other day great personality excellent service. I do recommend this place

Clicked is great customer service. Very nice and friendly

Really well maintained facility with helpful staff. The people are really helpful. To give u an example. I would like to thank Calicee for making my moving in process as simple as possible. She went out of her way to help me and this is the least i can do to thank her.

It's been a while since I've been here. Was helping someone with their belongings. There was a time where they were taking advantage of a lot of people and charging them higher rates if they had fallen on hard times. I hope that this isn't still happening.

Calicee give great service!!

Great customer service!!

Calicee gave Great Customer Service. Great experience. Safe environment.

Letha provided wonderful service. Very clean facility.

Nice staff and knowledgeable. Any time I had questions the staff usually was able to track down the answer, even if it was at another location, state or time. I need to submit a customer compliment card for the two staff members. They are really great. . . Considering the customers that usually walk in and out of the storage area. Only complaint. Elevators stink like a metal trash can out in the sun during winter.

Prices are too high

Amazing customer service!!! Thank you for the service

My experience with Melanie at the front desk was awesome. She informed me mt pool table wouldn't fit and happily help find me a new location. Keep up the good word. GOD BLESS

Great customer service! Melanie has been great

Thanks for the service!!

Great customer service!!

Very clean

Awesome customer service!!

Great customer service!!

Finest Public Storage I've enjoyed ever. Employees are great and location is super convenient.

Calicee and Melanie is very helpful and great customer service!

Melanie and Calicee are very helpful and kind! Will come back!

Great customer service

The place is clean and secure. The people working at this location are great people.

Great place to store your things when in need clean to love it

Great place to storage and customer service

Just a place to make my not....

Fantastic service from Positivi-Tony and Melanie during a typical stressful event (moving day). My girlfriend and I arrived near closing time to this location, and Positivi-Tony was beyond helpful when it came assisting us in our move and staying open late. 10/10.

Alex was very helpful! My whole experience was a good one!

If I could give zero stars I would. Phone is NEVER answered. Absolutely impossible to get in touch with the property manager. No working lights in the unit. When I moved in there was shattered lightbulbs all through the hallway leading to my unit, and my belongings are filthy from the dirt inside the unit. Ended up having to contact customer service to answer a simple question (which they could not do) and they hung up on me! An absolute nightmare from start to finish.

Stored my personal belongings here for about two years. Employees are wonderful! Management is horrible and almost nonexistent. My unit was burglarized while I was out of state. I informed management of the theft and asked for surveillance footage. It was needed for an insurance claim. I was told they only keep video footage for 48 hours. Since the robbery happened the prior weekend I had no physical evidence to provide the insurance company. Just the print out of dates and times my unit was accessed. My claim was denied. I should have moved my things to another facility but who has time for that. COVID-19 hits and I am without work. I try to keep up with the payments but unfortunately I couldn’t. During this time late fees were added and leens were put on my property. I called to ask how to go about paying the $600+ debt which seemed like a lot for two months behind. I was told to contact the manager, I did. He never got back to me. There was no way for me to pay them in full for my things. Ultimately my unit was sold for $10 and I was emailed a bill for $5?? Which they say is owed. My whole life was in that unit. You think a company that works with people would have some compassion during this very uncertain time. They were not willing to work with me at all. Yes it’s a business I know it about profit. The entire world was falling apart and these people were selling my personal Belongings along with how many others families stuff. I will never use another Public Storage facility. This company should be ashamed of their business practices.

Great place to put your company equipment and Melanie was awesome!!! Great location too..

Great and friendly staff! They now have two bathrooms after a great remodel so no more going in the stair way!

the best moving experience of my life! Mel is the most professional manager I've seen

On a hot day Melanie was refreshing part of our moving experience thank you!

Tha KS LaQuoia and positivi Toni. You all were very pleasant

Cassandra was wonderful in helping us find a storage locker. She made the process quick, easy, and simple, and was very friendly.

Trynese H - thanks so much for your quick solutions on the flies that exists in our unit. You have proven to priorities customer concern and get into final action to solve the issue. I really satisfied and impressed with your out come. Thanks.

Online check-in was easy and I got a nice discount for reserving in advance. Trynese was on-time at 9:30am when the office opened for my check-in. Within minutes, I was ready to go and offload my items into storage through the convenience of their loading dock. Tony helped clean-up my storage unit right before move-in, sweeping the floors and clearing some old items out of the way. The hallways were clean. The air was a bit humid and I'll have to keep an eye on a few items in my storage that might be sensitive to the humid summer air. But otherwise, things are off to a great start. Thanks Trynese and Tony!

I never leave reviews, but I had such a great experience that I had to leave a review this time. Getting a storage unit was relatively quick and the unit was clean and spacious, but what made all the difference was the customer experience. Tony was amazing and went above and beyond! He answered every question I had with a smile on his face, and even showed me how to use the moisture absorber for my storage unit. Tony helped ensure that I could move everything into my storage unit before they closed for the day, which was very important to me as I came from out of state for the day to move everything from my apartment into the storage unit because of the work from home situation. I truly appreciate Tony for his great work, and highly recommend this location.

I picked this location due to the convenience of its location. It's in the middle of my old home and new home. I will admit initially, I wasn't happy with the being unable to contact the location. I would call, leave a voicemail, someone would call me, I'd be unable to answer the phone, call back and get a voicemail again! LOL I was supper frustrated, but we found out that they accidently had the phone going directly to voicemail. Problem solved! Customer service: Everyone I interacted with were extremely pleasant, professional and personable. They gave me options, answered all questions and fixed my problem. Service: They gave me exactly what I needed. This location is very clean and well kept. It has limited hours, since it is dtwn Mpls . It's located right next to Twins Stadium.. but if you know where JD Hoyt's is located on 3rd and Washington, take 3rd like you're going to the freeway or like you're going to Twins Stadium, it's on your right hand side and basically on the next corner. You have the ability to take care of all of your business online if you'd prefer to not go in and meet directly with a representative. I would definitely do business again, especially if I get to interact with Trynese and Tony; they made it very pleasant and easy for me.

He has terrible customer service, the girl at the counter is despotic and treats people badly or so I feel iso

He has terrible customer service, the girl at the counter is despotic and treats people badly or so I feel iso

Fantastic service! The address sent me a few blocks over though in Google Maps. Check that and you should be alright.

Very nice and positiviTony was helpful with explaining about lease “ of month to month lease also very understanding and explaining then making sure that was taking care of all my storage needs

I rented a space from Positivi Tony. He was incredible, he had a wonderful personality and was extremely informative and helpful. He quizzed me on how to find my storage unit, LOL. I would highly recommend him if you're ever in need of a storage space.

I was very pleased with customer service, I will reccomend this location( Downtown mpls )to who ever wanna keep their possessions safe and secure.i will refer my family and friends.

Tories, was fantastic. Great customer service.

Just started up yesterday, but things were clean and easy to understand. Seems like a very secure facility, and Cassandra was really great! She helped out in lots of ways, was really nice and understanding.

My experience with Cassandra was very helpful and my question were acknowledged and answer completely.

Cassandra was very helpful and friendly!

Its a nice and very clean storage with a lot of out going very helpful people cassandra and all the staff are very nice

Building is Clean and very secure. friendly staff, easy to work with and approachable. Check in was quick and easy.

This is a great storage unit, safe. Very friendly staff and manager

Trynese, Tina, and Cassandra did such a great job today! They made the process super simple, and went over everything in detail, making the experience awesome!! Trynese went above and beyond helping me figure everything out. Highly recommend coming to this public storage, as they will take great care of you and make sure you get what you need! Thanks, Public Storage! This location is lucky to have such kind thoughtful employees!

Convenient location, somewhat easy to get in and out (new driveway), and friendly staff!

Tina and Tori are awesome. The property is always clean and organized. I have rented storage space from public storage since 2014, and Tina and Tori are the best that have been employed at this location, period. There is so much good to comment on them but for now, Tina and Tori are an asset to your company. Keep them by whatever means. Thank you.

So grateful to store my belongings at this location! The level of security is reassuring, the facility is kept clean, and the team that works here is beyond helpful. The fact that it has parking for renters and a loading dock on site make it easy to load in and access your unit. Tina, the manager, is kind, quick to help, and obviously takes pride in providing incredible customer service. If you need to store your belongings in the metro area, I cannot recommend this location enough!

So this place is a mess I reserved a storage space on line and it said 1st month $1 and first time fee of $24 which came out to be $25.00 ok but when I got there the price is $61.00 I'm like really so you trick people into getting this storage space which is really a scam if you ask me

The location is very clean Tina and trynese know what they are doing at this location thanks lady's

Thank you Tina and Cassandra they gave me great service!

Thomas was corgaul& kind

Thomas and Tori were fan freaking tastic. The property is very clean and secure. Amazing

Tori was nice and very helpful.

It is really a blessing to have Tina work for you guys honestly such a caring heart my mom died in 2017 so it was a lot of controversy over my mom's ashes they got lossed in this department twice and she retrieved them and held on to them for me I thank God for that woman thanks Tina so much

Thomas was such a good customer Service Representative and did a good job showing off the benefits at this location!

I stuff here are kind and understanding and Soo very helpful... The building is in a hard to find location on a one way... Yet it's clean safe and secure...I'm blessed to have found this place and for a reasonable price... I have a car in the garage and a storage room... The stuff here is who make the place better and and happy there good vibes and cheerful attitude makes me not want to leave sometimes....I love this place and I highly recommend this storage facility to anyone and everyone I know or see that need a storage unit to come here to this one thank you Tina and trynese

I love when Tina is here she is a wonderful person and great manager ❤️

This place has raised their fees by $20 every year since I've rented a storage in there, they call you nonstop if you miss a payment. I moved into my storage locker in April 2017, & moved out on February 7th, 2020. I started moving some of my things out the day before. I returned the next day to get the rest of my belongings, I was a day late with my payment. So, they wouldn't let me in my storage unit. I came a few minutes later with a Uhaul, & made my payment. Me & my sister moved all of my things out of the storage unit, & brought them them to my new place. A lady from Public Storage called me at 4 p.m.(three hours after I moved everything), & told me that I had left a few things behind. I told her I didn't want them. She then told me that if I didn't come pick those items up, that they we're going to charge me & also put a UD(Eviction)on my record. The nerve of the people at Public Storage to try to tarnish someone's rental history like that. Their not LandLords!! Take it from me. DON'T EVER RENT A STORAGE UNIT FROM PUBLIC STORAGE!!

Tina is the woman I go to for everything treat her to some lunch

I love this place and the people who work here are AWESOME, kind, and the prices are fair and it always is so clean and smells like Pinesol. Thank you guys!!!

I am happy with the service i receive everytime i come here. Tina the manager make sure to connect with every customer. Im proud to store at this location

Was wonderful experience

Tina was Awesome

Tori, Eron friendly and helpful

Not good they was closed .Nothing on there web site that said they was closed today

The rental process is automated and efficient, and online account management is a breeze. In my experience, the company's service level agreement has been met without exception--strong locking mechanisms, continuous camera surveillance, elevator access to upper floors, climate control, etc. -- Also impressive that the company has been re-investing in the facility over the past few months (new elevators, loading docks, concrete leveling, & security systems). -- And can't say enough good things about Tina -- she's an absolute joy to work with. She knows the process in and out, has personality for days, always has a smile, and I know I'll get the best answer for my needs and the right answer whenever I have a question -- she's a real asset to the company.

Trynese and Tina, did a remarkable job today, in helping set up a storage for me. They both were knowledgeable, efficient and friendly. You have two great employees on hand. Thanks so much, Melvin

Great location. Good staff. Tori and Tina were very helpful at check-in.

Best for you when u ain't got n.p.a.

Well I recently moved to a storage unit and I had excellent service with the girls that work in the storage unit I will also recommend my friends

Really awesome staff. Made me feel right at home in spite of what had just happened. Big Ups to the crew!

Good place for storage. Friendly staff

Like very much! Great staff

Its OK to many check in boxes elveture keep going down.Staff ok

Mista and Tori are THE BEST. So helpful when I needed them. Thanks so much!

Very well kept facility and nice clean hallways. Staff was courteous and Bri helpful. Only reason for four stars was the second elevator was out of order with quite a few people moving out.

I am very pleased with the warm and welcoming service given to me by Public Storage at this location. Special thanks to TINA😊 for helping me obtain my unit. You were REALLY GREAT!

Donna was very professional, patient, and courteous while I did my first rental! I am very glad to have chosen this location. Edit : As I’m getting ready to move out of this location, I wanted to give an end review as well. Public Storage in Minneapolis treated me fairly, and the staff are still great at this location. They seem down to earth, and they are kind and courteous when handling clients.

It was an absolute delight working with Tina and Darius. They were efficient and friendly far beyond any customer service I've experienced in quite a while. You guys rock !!

The people are nice, friendly, helpful, but it gets really hot in the summer.

Great service, Tina & Darius are the best!

Joy and Tina gave me good customer service

Thanks tina and darius and laquita for the wonderful customer service you guys provided and keep up the great work

Friendly service

I had a good experience when getting my storage unit. La Quita was the representative that got me signed up. Even though it was very busy when I arrived she was pleasant and helpful. This is my second time using public storage and I've had great service both times.

Montrell was very helpful on a busy day at public storage took care of my payment great team work Tina and Laquita

At this property I got good customer service from Tommy ,he helped me with pick Right size Unit ,it's pretty decent here and convenient!

Tina and Eron were wonderful

I used there storage

Shout out my bro Trellz hooking me up wit a great storage price...

Great Great

Love the staff and the location

Great customer service and reasonably priced! Highly recommend.

Alexander and laquita were very nice today. Thanks guys!

Alexander and Laquitaa gave me wonderful service! Great team!!

Alex in qweeta was100% good to me

Been using this facility for some time beware of falling behind because the people who go through your things steal and no one does anything about it.

Montrell Kenya and Alex are amazing friendly and nice people great job on a busy day proud customer

I am a homeless person, that got robbed! I was locked out of my storage unit for almost a month before public storage would remove my lock.

Just rented. Love the loading dock in back. And Tory was amazing.

Ashaunti’s and Kenya’s Customer service was fantastic but the unit we reserved wasn’t available the day we reserved but I think it’s because I came earlier so adhere to times of storage to be sure you get what you reserve 😁

Alexander was very helpful!

Alexander was very informative, professional and efficient. It was chaotic that day in the storage facility but he handled it like a pro!

Alexander was a great help. Easy move

Thanks to Alexander good job

Nice place but don't like how their prices fluctuate. They definitely don't keep the price u signed on for. Depending on the month, your price changes. Huge difference from one month to the next which I don't understand. Really bothersome

Alexander was a very good help today good attitude and worked everything out for me great guy

Alexander was the best. So if you ever need help with this storage place give him a call. Thank you Alexander!!

Alexander and Kenya are always great to me. Not the first time I've had to use Public Storage and have never had any problems. Can't say enough nice things about the staff there :)

This is my second time to rent a storage here. And they are still pretty reliable as usual. Kenya is one of the best agents, taking me a tour and helping me on paperwork with full patience and smell. Great experience 👍

We have used them before and are currently using it and the services is very good

Alexander is great

I had a wonderful experience with Alexander and ashaunti at your downtown location. As always Alexander was very helpful and professional. I actually was reminded of the great experience I had when he was at the Saint Louis Park location.

The staff members have been great since day one. Highly recommend. If only hours of operation could be extended, that'd be awesome too.

Alexander what great!! There was no long wait, and recieved an awesome deal!! I'm very satisfied

Awesome customer service and great space and a very good location

Alexander and Ashanti was very helpful and gave me all the information I needed the best employees ever

Alexander was a great customer rep he made me feel right at home with his good people skills and consideration I am glad to have people like this around thanks a lot

First time renting a storage unit and Alexander made it quick and easy to get in and get our unit

Josh was terrific explaining everything I needed to know

Good

Great experience . Very helpful fast quick and easy online price was very cheap

Alexander was the one who assited me today he did a fantastic job.

Alexander was extremely helpful. Even though we didn't get a unit at his building he did get us set up at another one fairly seamlessly. Kudos!

Alexander helped me out today and he was wonderful thank you!

Alexander helped me out today and did a great job! Thanks.

Alexander helped us out Nd he was a big help.

Alexander

Josh Alexander

Ashanti was awesome. Showed me the place and helped me figure out what I needed. The facility looked clean and easy to navigate. I only wish their access hours were longer.

How do I pay on line

Alexander was awesome! Thank you!

The space was clean, fun to navigate, and the staff has proven themselves to be very helpful. Josh in particular helped make my move-in very easy. Big thanks to everyone there.

Excellent service!! Thanks Alexander!!!

Having my furniture at this Public Storage saved my move to Chicago. It is close to everything, having load and unload docks for trucks with great space and parking. Custumer service is fantastic. Best is their great manager Alexander who maintains the property very well.

Josh was very helpful and easy to work with.

Awesome nice and very very clean!!hallwa haways and bathroom allways smell so fresh and so clean... great manager allways friendly and we'll mannered.Thank you Melanie!!

Just would like to say that I have been with public storage for over a year now and I really love that everytime i come and go the property manager Alexander can always make my bad day good just by his friendly smile and simply saying hi as you pass by.. And on top of it its a great location over by the twins stadium...

Alexander was great. Amazing customer service and pleasant employees!

Very clean building and feels much safer than some other storage facilities I've been to. Kenya was EXTREMELY helpful and friendly, and she explained how everything works very patiently. I appreciate knowing my stuff is safe under her watch!

Great service from Josh, 5 stars!

Friendly staff great location

Overpriced; raised my rent twice in a year. Some staff OK others sullen and angry. Not great hours.

Great people! Plenty of help! Ashaunti was plenty of help and made sure I was taken care of!

Great services.

Alexander and carol are the best employees ever they was so helpful in figuring out the whole situation and the move I can't say enough good things about this company in these employees thank you very much

The staff is very efficient. Knowledgable and the space is so clean! I highly recommend Public Storage.

I have always found Alexander to be very helpful and professional. I first met Alexander a few years ago when I had a storage unit at the France Ave facility. Now I have a unit at the facility on 3rd ave. I appreciate working with both Alexander and Josh. They are both great representatives for Public Storage.

Ashaunti and Elliot are very helpful and easy to work with they made my experience here painless ..thank you for your services..

Alexander was great helping me get my storage ready. Very nice.

Alexander was great! Thanks

Josh also let me know that he also works here.... So if anyone wants to get great customer service, this is definitely the place!

Alexanderhelp me out very very good

Alexander and Josh rock! Lífe Long customers for sure! See you there!

Josh does an amazing job with customer service & was very helpful

Alexander was extremely helpful and professional in helping me move to a larger unit within the building. Have had a unit there for almost 2 years. Highly recommend it!

Good experience, with, Ashaunti, Alexander

Quick check in and very helpful. Super friendly front desk. Thanks to Josh and Ashaunti for making our move easy!

I'm just glad I finally don't have to rent from here anymore

Emily and ashaunti were absolutly amazing. They worked with me and got me a size bigger for a better price. They were just amazing.

Great, wish open later in evening

I just wanna thank all the the employee's at public storage dt on 3rd.. You guys are the best and I love seeing yall smiles every day...

Great place, great location and staff

Even though I wasn't ready for to actually rent Alexander and Emily very professional and helped me with every step of the way determining what size unit I will need for my move. They suggested only products that made sense to me to use for our move and didn't try to sell us things we really wouldn't need. I appreciate their hard work and dedication to the job and I would definitely recommend renting here.

Emily and Alexander are fantastic! They were both helpful with all and any questions I ever have. I would highly recommend using this location for storage.

I would give this establishment 0 stars if I could. The manager of this building is the most clueless and incompetent individual who claims to work in customer service that I’ve ever encountered. Not only is this building creepy, but I’ve had multiple experiences in a few short months that qualify as creepy and unprofessional with said manager. Wouldn’t ever recommend to anyone. Choose literally anywhere else.

Brilliant staff & my move in-move out was so convenient & swift!

Absolute FALSE ADVERTISING AND ILLEGAL PROPERTY SEIZURE.. stay away!!!!!

Helpful staff

Good customer sevice thanks 😀

Great customer service

Nice employees, these people are great!!!...

The staff here is very nice and helpful

I worked with Megan who was a new employee and a supervisor who's name I think was Tiffany. Both women were extremely nice. They made the rental process quick, and easy. Highly recommend. Great customer service ladies!

Awesome storage great location

My entire experience here has been a pleasant one. Coordinating a moveout was even easier, Alexander was helpful with the details of the process as well as the details of closing up our month-to-month contract. Thanks so much!

Always Clean and great hours very polite and patient

Melanie was a very nice and caring staff

A big thanks to Alexander for helping me find the best storage unit for my situation. I just arrived in Minneapolis from California and had a 17 foot truck to unload. He helped me change units last minute as I realized we could fit our stuff into a smaller unit. He was thorough, professional and friendly. Thanks Alexander!

I don't normally google review but Alexander has been so helpful that I feel the need to! Dealing with a complex situation he has been the perfect person to speak with. Couldn't have asked for more and I feel in the best of hands with the team here. They have all gone above and beyond and I couldn't have asked for more!

Alex was really great! Showed us around and made sure we got all the information we needed. Very hassle free experience.

Great experience. Friendly staff! Easy and pleasant overall!

Great experience with Alexander!

Great service! Alex was super knowledgable!

Alexander was extremely helpful today. He made the experience go very smoothly and with no stress at all, especially for my first time renting a unit.

The staff was very kind and explained everything very thoroughly. The one inconvenience we ran into was taken care of right away. Also we saw a dog which made it great. Would recommend to anyone in the city.

Never Doing Business With This Place Ever. Horrible Customer Service. Overweight Guy At The Downtown Minneapolis Location Is Very Rude And Disrespectful.

Alexander was very helpful, and bent over backwards in helping me to get the best possible deal. Cordial and conversative. As a first timer rental unit purchased, they made me feel at ease with what was expected of me as their tenant. Would recommend this place in a heartbeat!

The staff's customer service is exeption. So friendly and helpful, like family ;-)

All around great experience. Alexander is a total pro!

Alexander always does a phenomenal job. He really understands all aspects of the business! Glad to have you here, keep it up!

Worked with alexander,helped with all questions was very polite and got everything i needed understood

Everytime I need assistance they're more than accommodating. Thank you Tiffany and Melanie. 😁😁

Alexander is very knowledgeable and helpful. He was able to quickly help me solve storage and disposal issues with clever ideas that saved me time and money.

Very helpful

Very understanding professional convenient

The manager Alexander was nice and informative. I was in and out on the first day in no time

Donna is the best she's my girl Public Storage you did a good job when you hired her

The manager has an attitude problem. I also noticed few homeless people lurking in the hallways.

Miss Donna is so helpful and has great customer service, always greets you with a smile and makes sure you leave satisfied!!! Excellent manager at this location!!!!

My storage is in Brooklyn Park but I come here to Target Field because Donna gives me such great service thank you for having such a great employee

I love working with Miss Donna! The customer service is excellent and the location is perfect for me!

Donna and Helen were excellent!

Ms Donna

Somebody stole my computers, a desktop, 3 used laptop's and a digital Canon camera, uuh, I'm not getting any help or info from the managers, when i call them and leave them messages, no responds whatsoever coz they see my number on caller ID, I've to drive every day to the office just get poor answers and disrespectful responds , Gary former manager is no longer there and they keep changing employees in a short time for the last 6 months, am willing to pay a reward just to get back my old family photos and wedding videos, they've camera's near the elevator only, and not the Isle units , so any one can break your unit or unlock it, so stay away from this place at the moment, very poor management, they let every one in even non tenants alcoholics. it's 6:11pm Thursday July 28th, 2016 still no one is calling me back after I left several messages please, I need my computers back. break in my storage, manager lied to me, i need my property will pay you. Stay away from this ghettos, criminals. Bad managers, no respect at all, I need my property back.

.Melanie and Tiffany were absolutely amazing. I this was going to be a painful process but Melanie and Tiffany made it as smooth as possible. They Showed me many different options and in so doing showed me many different ways to save money.

Hours suck. Staff is very rude. And do not accommodate the customer at all

Donna the best& Melanie is also the bomb

Donna was amazing the best service 💯

Does this location sell mattress bags?

Helen and Donna were very helpful! And the facility and storage units are in great shape. Made the move process less stressful!!

Miss Donna is a nice person

Donna, was very helpful. I love her work ethic. Great customer service. I will definitely recommend this location to friends and family.

Donna and Helen gave me great customer service

Donna was very helpful and made the process so easy for us. Thanks so much!

Donna and Helen helped me out a lot Thanks ladies

I want to tell Public Storage that Miss Donna is fabulous that she's a wonderful woman but very attentive and I appreciate all the good work she does to help me while I was here at Public Storage but there's one thing your locks are too high you need to Mark those things down so

I love public storage because Miss Donna works there she does great customer service and she treats my uncle like he's a million dollar man thank you Public Storage

Donna is very helpful

Donna and tiffany have great customer service

A staff member was friendly on the phone and the representative at the front desk was very kind, but neither could be sure if there was a policy regarding whether I could roll a small motorcycle into a unit for winter storage, and their regional manager, who happened to be on site, refused for the illogical reason of "it getting busy around here," without citing any official policy against vehicles or anything of that sort. Now, I know for a fact that a Harley Sportster on its own wheels is easier to move than a dolly full of boxes or almost any single type of home furniture, and now that I've actually given it some thought, I believe the real reason he wouldn't let me store the bike there is because in the event of my not being on time with my rent, he'd have an impossible time auctioning off a motorcycle without its title in hand. And it wouldn't matter if I assured him I'd be signing up for autopay with a credit card, and thus no auction would ever be necessary - he'd actually be hoping I'd only pay in cash, and that I'd be forgetful about what day the money is due. The profitability of businesses like this is in selling their own customers' "abandoned" property - the actual rent paid probably barely keeps the lights on. Businesses like this one are similar to pawn shops or payday loan stores - they are vultures, plain and simple, taking advantage of people made vulnerable by being in various states of transition. And nobody could rise as high as regional management of a company like this without making decisions in the interest of protecting that profit source, hence him being the one to make the call. If you absolutely cannot avoid needing to use rented storage, please go to some other business where they're less awkwardly rude, but also be very careful that you pay on time. Their business model depends on many people slipping up on that, and they won't lose a wink of sleep over selling everything you own for pennies on the dollar.

Donna has given me such wonderful support and service as I went through my parents' unit.

Donna was extremely helpful when I needed to place my belongings in storage. She explained everything and answered all of my questions! I highly recommend her service!

Found tright unit Donna

Donna did a great job!

Donna is everything she was did good jpb

I wish I could leave zero stars. First thing, it smelled like dead rats. On every floor. Especially dead smelling on the lower levels. The elevators were unbearable. I would hold my breath! I’m not even exaggerating... lol 🤢 I can laugh about it now because I got my things out before my first month was up. Unfortunately my mom wasn’t so lucky... Donna, sold all of my mothers belongings! Despite being informed that my mother had a special condition that made her unable to pay for a month. She demanded I pay $271 or she would auction off her entire unit. Despite policies & all of that gibberish, I could c l e a r l y see that the customer was NOT their best interest. Unfortunately, $$$ is the only thing that matters at this public storage. Would DEFINITELY NOT RECOMMEND. it smells really bad 🤢😷 Just have to mention that one more time... Where are these dead rats coming from? -a concerned ex-customer