Public Storage Self-Storage Units at 19545 Highway 7, Excelsior, MN

This company is a joke. I rented with them for three years and then wanted to upgrade my unit… they accidentally canceled my reservation for the new unit. Then they told me I could go online and make a new reservation for another unit. That was not comparable to the initial one booked for a price of $300 more per year than the reserved price. I contacted customer service and even the district manager asking them to honor the price that I reserved and that that they had mistakenly canceled… no one helped me. Everyone’s hands were tied. I find that really hard to believe.. if a company makes the mistake they should just remedy the mistake and honor the initial price. Not to mention that they have very suspicious rate increases that… over the last year my rent in my current in Unit nearly doubled, and now they’re renting a better larger unit for less money. They won’t match that rate, but they will give me five dollars Off. What a racket!!!

This place would benefit from new management. I have been a resident here for over a year, primarily being in the outdoor units, but have also been a short time on the indoor units. To start, snow removal in the winter is very slow to happen. When every other business has their snow plowed, this place will not. I have often gotten stuck and had to shovel myself out several hours after snow storms. The cleanliness of the inside buildings can be improved. I have seen the same trash and dirt on the ground for weeks. It is still there since the time I moved to an indoor unit over a month ago. At the very least a sweep once every couple weeks would be useful. I have seen full carts of left behind things sit there for over a week at a time. This has reduced carts for these stretches where it is obvious these people are not coming back anytime soon. The access to your units may be restricted without notice. In the past month, we were given two vague notices saying they will be repaving the driveways and repainting the outside units. There were no exact dates tied to these events, so there was no knowing if/how access would be restricted. Never once was it said there would be no access to the units. I was able to luckily get in and out before the painters. I was not able to access my units when to my surprise I showed up and the entrance was blocked off. We were told there would still be "limited access" so I figured I could at least walk in where it wasn't being paved. I went to the office to find nobody there to help me. I called Public Storage customer support and was told there should be someone there and to leave a message. They also said that yes I should still be able to have access to my units as we were told there would be limited access. I called and left a message that was never responded to. I called the public storage support multiple times, but as they were not the property managers, they couldn't help me get in. Finally I called the office again and someone actually answered. I said I had been trying to get a hold of someone for over an hour and need access to my space. They said that won't happen. I explained they said there would be limited access and I was faced with annoying negative attitude by the employee. It was clear they were going to argue with me and I cut my losses and hung up. I would like this to be publicly recorded for others to read, and the only reason it isn't a 1 star is that I unfortunately will still have my stuff here as it is the most convenient location for my circumstances. Edit: I have been at several other public storage locations and have never had any of these problems anywhere else.

This place while perhaps temp controlled in NOT moisture controlled. Our boxes, furniture, mattresses, etc are constantly moist from the floor. We can see this very clearly every time we move things around. So don’t bring anything here that need to stay 100% dry. Also, they increased my bill from $131/mo to $177/mo for no reason.

Excellent service. Thank you Scott! An actual person answered the phone, called me back, met me on site. Back to the future!

Scott was very helpful. Great service!

Michelle was amazing. She was so knowledgeable throughout the entire process. I will definitely be recommending this public storage facility within my network.

Michelle. Great!!!!!!!!

Michelle was excellent! She went above and beyond explaining the storage information and handling my account transfer. She followed up with me to make sure everything was taken care of.

The roof leaked and destroyed my furniture. They take no responsibility.

Great customer service from Michelle and Nicole

Michelle was very helpful and patient…I’m older😊.

Very easy, & fast to get a storage space!! I used there app & I was good to go! Very easy! Would recommend to anybody! Staff is very helpful & friendly as well!

I can not express how thorough and helpful Michelle is. Excellent service!!!

Michelle was really helpful when I needed someone to show me where the storage was and she was really nice and helpful when I left my vending machine outside.

Good customer service from Michelle 😊

Michelle shows a great deal of dedication and commitment to Public Storage! Without her, I wouldn’t be able to understand what to do to move in and vacate it. Awesome experience with Michelle and Mark, too. Thanks!!

Michelle was great !! Wonderful service !

Michelle has been excellent to work with! We love the connivence of the storage unit.

Michelle is great!

Michelle knows her stuff and walked me thru the checkin, apps, billing, and more. Great service!

Michelle shows a great deal of dedication and commitment to Public Storage I look forward to working with Michelle again

very helpful. michelle and scott were awesome. Needed a last minute change in space and took care of it immediately. Very helpful with everything

Michelle was amazing and helped me a lot!! Very nice and respectful

I received some of the kindest and most patient customer service from Michelle at Excelsior office. Highly recommend the facility is clean and well managed and people is extremely well trained and nice.

Michelle is so informative and helpful!

Michelle gave great and informative service. Will recommend working with her to anyone needing storage.

Your team was exceptional- friendly, knowledgeable, patient and helped me set up a 10x10 unit in prompt fashion.

Michelle was wonderful! Very easy process and excellent customer service.

Great service from Michele and her crew!

Michelle is awesome. Helped me with my Minnetonka Tempe and Excelsior storage units. She also helped me to gain access to the Public Storage app. After three years of help from others, Michelle was the one that was successful.

Michelle was awesome! Friendly fast and informative. Thank you for making this so easy.

Michelle has been so wonderful. She has answered all of our questions and extremely helpful. I highly recommend this location.

Michelle is awesome, great customer service.

Michelle was fabulous! Excellent customer service, super knowledgeable. Highly recommend.

Michelle is very professional & knowledgeable. She cover in detail all I needed to make a decision to so with Public Storage. Michelle is a great asset for you!

Michelle was a superstar when it comes to her outstanding professionalism. I highly recommend her!!! Thank You Michelle!!

Great customer service, Michelle was great

Great service from Michelle.

Michelle was great!

Wonderful facility and great staff. Michelle was extremely helpful and professional!

Worst experience ever. Can’t pick your payment date, call you with Robo calls, constant spam, billing me for insurance when the military insurance I have covers my belongings and I have canceled the insurance previously. Management doesn’t respect you or your schedule. Can hardly wait to leave the rental bad experience.

Michelle is extremely helpful

I am impressed by friendliness and easiness from Michelle🙂

Michelle is the best!!! We love public storage! We will use them again!!

Michelle was very patient and helpful and very clear with all the instructions when it came to the storage unit. Also had very positive attitude!

I have been impressed with the excellent customer service, response time and mostly, the authentic kindness shown by the manager Michele at the Public Storage in Excelsior. She has gone above and beyond. Honestly, they are lucky to have her. I have used this Public Storage for several years now during moves out of state and back again, through Covid and winters. I am amazed Michele is always so steady, professional and loyal. Thank you Michele.

Michelle is AWESOME! She was super fast and very kind in setting me up with my first storage rental.

MICHELLE WAS ABSOLUTELY OUTSTANDING, PATIENT, AND VERY PROFESSIONAL IN EXPLAINING EVERYTHING TO ME. WHAT A GREAT EXPERIENCE!!!

Michelle was so helpful with my unit and phone app.

Michelle & Lisa are so much fun! Thank you for the help ladies & I’m very excited about the new app for gate entry!

Fabulous experience with Michelle. Always ask for her she will make your life and storage experience phenomenal

Easy to use and easy to get to

Michelle has been so very helpful over the at least 3 years I've been using Public Storage. It's reassuring to know someone so helpful will be there when I need help or anything!

We have rented a storage unit for over a decade. Maybe two! Michelle has been such an angel throughout the years renting from PS - in Excelsior. She has always made sure that we were taken care of at all times. Whether, to make sure my account was on schedule and maybe a CC - needed a new update to checking on our unit to make sure everything was good. We may have shed a few tears when we finally moved our property to a storage unit up North. Thank you Michelle for always being such a great rep for PS. Wendy & Dean Villella

Michelle provided me with the most excellent customer service I’ve experienced in a very long time. She was patient, knowledgeable and very kind. What a great employee!!! I will recommend this Public Storage location to all of my friends and relatives!!!

Awesome customer service by Michelle and Megan!

Michelle is super helpful!

Michelle did a great job setting me up.

I've had a storage unit off and on for about a decade. The staff here is super nice, and the units are pretty well maintained. Security is typical, gated, keypad entry(covid got them to create an app with a hands free gate opener linked to user accounts...) and moving out is pretty easy... They have both climate controlled and non-climate controlled units too... I'd recommend this to friends. The price I good, I've seen stalls in barns go for more...

Great service!!! Michelle is awesome!

Michael was super awesome I will recommend this location for renting a storage space

Michelle was fantastic ! This is the second time of her helpful customer service! Quick and friendly!!

Update 2021 Michelle the property manager has been absolutely amazing! I have been here since 2014 and can only say a great experience. The new updated app and access is amazing. If I need storage again I will choose here. I think her name was Nicole and she made the process super easy. I ordered the space online and then within 10 minutes got a phone call. I met with her same day got my storage unit, lock and everything in my unit. Also she helped me sign up for automatic payments. Nice clean space with a security access gate. I signed up on March 30th and got an awesome deal. Thanks again for making everything so easy for me!

Michelle was super knowledgeable and friendly! Helped me pick the right unit and size for my needs!

Michelle was really professional and thorough! I feel great about my situation at PS!!

Michelle is a professional extremely competent. It is a pleasure to do business with someone who really cares about their job and satisfied customers.

We rented a unit today at the Public Storage in Excelsior Minnesota. We were able to set it up online very easily. Michelle and John were extremely pleasant and helpful and gave us all the information we needed to get stuff in our storage unit right away. Michele took us to our unit and gave us helpful information to help prevent moisture damage from condensation and demonstrated how to best open & lock the door and got us all set up with remote phone access through the gate. I would highly recommend public storage in Excelsior!!

Michelle and Tayler great service

Michelle was so helpful and nice! Thank you for making it nice and easy!

Michelle did a great job setting us up and making sure the unit we're renting was the right one for us! Would definitely recommend her!

Michelle and Tyler! Awesome help!

Michelle and Ashley were very friendly , professional and efficient . Thank you !

Michelle was amazing!! Super sweet and helped my mom with every step. Highly recommend the business and ask for Michelle!!

Michelle was a huge help. The experience was positive.

Michelle is fantastic and very helpful. Made my experience very easy.

Michelle was so helpful!! Highly recommend using the Excelsior location!

Michelle was super helpful and informative.

Michelle was amazing with providing all the info for my storage.

Eric and Michelle were very helpful! We have never had any problems storing our stuff here.

Eric and Michelle will take great care of you! 10 years of experience shows! Don't hesitate to stop over. This is our second unit. Easy set up. Great service.

Ashley was super helpful in getting my unit setup! Simple and straightforward!

Michelle is great!

Michelle did a great job getting us set up with our storage unit. Gave us great options for everything we needed.

Michelle was vey helpful and thorough.

Michelle provided kind helpful information!

Michelle is the most knowledgeable person about storage. If you have any questions about how to pack, protect, or anything about the process she is your go to! If you value your items, listen to her. Storage is 4 walls and a concrete floor, protection of your items is up to you! You're the best Michelle!

Michelle was very helpful in setting up my account- always a positive experience at this public storage.

Michelle did a great job helping us get the right unit. Great service! Thanks!

Michelle is awesome.

Michelle was very helpful and made the process simple!

Michelle is excellent. Informative, professional, and knowledgeable. Pleasant to work with. 😊 Worked with Michelle again and, as always, we had an excellent, informative and professional experience. She is very knowledgeable and helpful. We have worked with Michelle many years now and I recommend her highly! 😄😄😄

Thank you Michelle for the best service ever. Thanks for the cooperation in working with both movers. As advertised, the unit was temperatures controlled, no pests, clean, well lighted. You were always available for question, boxes, valuable insights.

I have just taken another storage place here Two years ago I had two units at this location and I am going to move again so I needed a unit again. Michelle has always been a pleasure to work with, very helpful and pleasant and she still is. It is a tough customer service job and she does it very well.

This is a great place for storage! I have stored stuff here at least three different times over the last 20 years. The current manager, Michelle, is great to work with. I had need of some emergency storage last September, and she really came through for us even though it was last minute. We had to get more than one unit, which Michelle took care of very gracefully. I just cleared the last one out last week, and Michelle was the one who checked me out of the unit. Great location, and always nice and dry.

I had a wonderful experience yesterday at Shorewood Public Storage located at 19545 Hwy 7 when Michelle helped me update my credit card information for autopay. I recognized her right away as the same person who has helped me since the beginning when I first rented my unit five years ago. After completing the transaction, I asked about unit prices and was told that all info can be found on the website. But she offered to review my current rental rate w/o me asking, perhaps based on how long I have been renting. And she followed up this morning with the good news of a significant monthly rent decrease! I am thrilled and truly appreciate her proactive, customer first treatment. Her manager Brittney should be pleased and proud of Michelle’s consistent friendly customer service.

Fantastic service from Brittney!

Good location, up to date. Secure

Michelle was so nice and helpful. Made sure that I understood everything and was ready to move stuff in!

Michelle was great!!

Fair price for basic storage unit needs. Just be sure to think twice before they sell you unnecessary extras. Things you need like boxes and mattress covers are much cheaper most other places.

Here I go again...I am remodeling my house and needed a place to store things during the remodel. After speaking with the great staff (Thx Michelle!) at this Excelsior Public Storage location, I was able to go online & get the unit I wanted (ironically the same one I had 5 yrs ago) and move things in right away!! I highly recommend this location - very convenient & very friendly!

Armohnd and Michelle Great experience and guided me through the process with ease!

Michelle is very knowledgeable and shared her expertise on how best to pack items, label the boxes, etc. She is professional and helpful. Good experience overall.

Michelle is amazing to work with! Great customer service!

Michelle and Steven were both fantastic! Friendly, informative, outstanding customer service!

Steven did a great job setting me up with a space.

Michelle and Brittany did an amazing job walking me through storage with their facility, and are extremely friendly. Would recommend this storage facilities

Thank you, Michelle!

what are your prices and can I see the units before I rent?

Super helpful, , knolagable , fast and fun . Michelle and Ashley both !! Thanks much

My wife kicked me out. I had a truck, but nowhere to put EVERYTHING I owned in the world. Mary did a fantastic job of helping me figure out at least that portion of my problems, all while I was a raving lunatic. Great Job Mary! Thanks for helping me get squared away! Great facility, very secure and the staff are always attentive and helpful!

Mary Rose makes Storage easy

Michelle and michaela were awesome showing me my unit and getting me all the information I would need!

Michelle is awesome!

Michelle was awesome! Incredibly knowledgeable and thorough, definitely recommend this location.

Michelle was a great help today!!!

Michelle provides excellent service

Great experience fast and easy. Michelle did a great job showing me a couple of the units and made a quick and easy decision paperwork was no more than 15 minutes, highly recommend.

Michelle was amazing helping us get all set up with our storage unit. Thanks again highly recommend.

Michelle was fantastic. Easy move in process and lots of helpful advice for someone moving from out of state.

Glad to see that Michelle is still at the Shorewood location. She really knows everything about renting a storage unit. She is the sole reason that we will be renting from Public Storage again without shopping around. Same great service!

Great!

Michelle was awesome in explaining everything and being a new customer and Justin was so helpful too - thank you!!

Michelle was very helpful making sure I had everything I needed to store my belongings, great storage unit facility with drive in access to some units. Makes for easy loading and unloading.

Michelle is an excellent representative for Public Storage. Great customer service.

Michelle, Public Storage manager, at Excelsior is the BEST! When I first moved in she carefully and methodically explained every detail - from how to pack my stuff in bubble wrap and boxes to how to best arrange things in my unit. She asked me detailed questions so that I rented the right size unit. She is very honest and truthful which I really appreciate.

Michelle

Michelle is very informative. I have been to a few Public Storages in the years and she has been most helpful and sincere/personable

Michelle has been an awesome help! She is always pleasant and efficient. An excellent Public Storage asset!

Michelle was very helpful! Clean facility.

Michelle was very thorough and provided great customer service

Michelle is awesome and super helpful! Made the process easy and painless!

Michelle is the best

Michelle was great!

Mitchells was super helpful! Thank you!

Michelle was extremely helpful and has excellent customer service skills!!! Thanks!

Michelle was very friendly and knowledgeable.

Michelle did great!

Michelle is experienced and professional!

Michelle is awesome!! Excellent customer service!

Andi was very helpful in finding me a storage unit that met my needs.

Andi was great and helped me with all my questions before I got there. Set up was easy and I was able to get most of my items in storage the 1st day!

Michelle is amazing! This location is clean, well lit and always safe! My transfer to a new unit was quick and painless! I would highly recommend this location!

Andi was extremely helpful in my stressful situation. She made things easy and quick. Thank you!

Michelle fantastic customer service, friendly, thorough and complete information. Answered all questions.

Michelle

Great and easy Andi helped

Andi was fantastic. Super helpful, fast and friendly service! Plus, we got to choose our own unit 👍🏼

Michelle was very helpful over the phone and in person

Immediate, excellent, courteous service and check-in process with Andi. She made it so easy. I would definitely recommend!!!!

Michelle was amazing and I highly recommend working with her for all your space needs!

Very well kept. Andi was very helpful.

Andi was great she was very helpful and extremely nice, thanks public storage

Michelle was most helpful and knowledgeable when i met with her today. She was prompt and went the extra mile to make the experience positive! Thanks so much!

Michelle was very helpful and informative.

Michelle was wonderful excellent service

Michelle

Michelle is absolutely fabulous to work with!!

Convenient, easy access, ground level storage space that serves its purpose.

Did a rental with Janet today. Was very helpful. Great service.

Great service from Andi!

Michelle was great to work with and helpful throughout the process and all year long -rain, hail, sleet, and snow!

Shout out to Michelle who set me up with the right size unit for our big downsize. She had tons of tips for packing and stacking and even gave a demo on how to use some items. Thanks for everything Michelle!

Michelle was extremely helpful outside of just renting a unit. She gave expert moving advice and was very knowledgeable

Andi provided great service. Very thorough and easy for me.

Set up our storage space today. Michelle and Andi were great! Gave us a comprehensive review of the property and procedures for accessing and maximizing our use of the facility. Very professional!

Michelle is very professional and knows her stuff. Would highly recommend this location.

Michelle is very outstanding and did an amazing job as a first time renter!!!!

Same great service! Michelle’s service is always superb! The Public Storage in Shorewood is wonderful! The Customer service is excellent; Michelle knew exactly how to assist me with picking the storage unit size I needed. She explained the paperwork in detail with me, and outlined my insurance so that I understood exactly what I was getting from the very beginning! Whenever I had any questions, there was always someone knowledgeable in the office to assist me. The property is always clean and well kept. If I ever need to rent a storage unit again, I would come here, as I know I will be well taken care of!

Stop by to grab a few things from my unit and forgot my code. Stopped in the office and Jan was able to give it to me with a smile. Great service.

Michelle was the best! Incredibly helpful and informative. She knows her business.

Michelle was awesome!

Michelle. Did a good job on the Appointment.

Michelle was very helpful but mostly knowledgeable on what unit would be a perfect fit for my situation...Awesome customer service ...thank you...Jeannette Wanted to update!!! Needed to move into bigger storage and Again Michelle made the transition super smooth. Sharing my awesome repeat customer service with my friends. Thank you Michelle! Jeannette

Michele is amazingly helpful and proficient!

Michelle was great, very thorough and knowledgeable. Fun personality that made this experience a blast. Thanks!

Michelle was very helpful- very accommodating and friendly. She was knowledge about the unit and tips etc

AWESOME!! Our entire experience with Public Storage has been awesome! We received a call from Michelle within minutes of our voice reservation. When we met with her today she showed us an alternative unit even BETTER than our original choice! She and LaRonda walked us through procedures and paperwork. We are impressed and grateful, and are looking forward to moving in! Lea

Michael did a great job

Michelle was so helpful. Easy to get all set up!

Michelle is Definilty the Sweetest, most honest person ever, especially to be able to handle someone like me, Aggressive,Tough and Caring in all. Michelle out of All the years, has really been there and stuck by me,we could be best friends..I talk to her just that much!! I can’t Expressive the Gratitude of all of, the “Above and Beyond”that shes has gone for me. Thank U So Very Much Mchelle!! May God Continue to Give U Back,, Much More than What U Could, Ever Imagine. God Bless Miss.SD😇😍🙌🏼💋😁😌🙏🏽🤓

Thanks for the Great service, Maddie was a Joy to deal with !

Sara and Michelle were awesome! Took me around and found me the perfect spot! Thanks!!😄

Michelle was very personable and explained everything very well. She made me aware of many packing options and tricks to make packing easier! Thanks!

Thanks Michelle!

Michelle and public storage were great.?went above and beyond to make sure our experience was perfect. Always willing to offer advise and help! Let us check out early on our last day, before office hours!

Michelle was great checking me in!

Michelle gave me excellent service in a timely manner. Strongly recommend this location!

Michelle was friendly, knowledgable and sweet.

Michelle was fantastic! She took her time to Help me understand everything! Thanks!

Michelle is great. Thorough.

Machell got us setup

Megan was super nice and helpful. A++ service. Thanks

Michelle explained everything to me that I need to know. And storage place looks clean and up to date!

Michelle explained things in a very precise manner and went over all the pertinent information I will need for the time my goods are in storage. Prompt and courteous during my time there.

I needed a storage unit on short notice. Public Storage got me right in on the same day I called. Melissa helped me out and gave me amazing service. She was super friendly, very knowledgeable, and went over all of the details with me to make sure I understood everything. I had a great experience and would recommend this to anyone needing storage.

Michelle was very thorough and helpful. We covered all of the details f the contract to insure I had a full understanding of the terms.

I had wonderful customer service today when I rented a unit from Public Storage off of highway 7. I was set up with Michelle and she had done a very thorough, efficient, and friendly meeting. I was in and out with the knowledge and materials I needed in a half hour. She even helped look into a cheaper and more efficient unit for us to use!

This is a very clean and secure facility. We were greeted by Maigan in the office, this young lady is the perfect example of how all business's should train their employee's. She was very informative, humorous, and very polite. The facility is cleaner than most homes, security is obviously very important and this PS met our needs and was above any other storage area we visited Sunday. Thanks Maigan and we're very satisfied with all of your facility! Marc and Lea Ann T.!

Cheryl and Michelle were very helpful in getting me into my new storage space. Great promotions.

Michelle was terrific. She was so knowledgeable and thorough. Felt very at ease.

Cheryl and Michelle were terrific.

If you store stuff over the winter this is what you can expect. This storm was bad but all winter long snow removal was sub par with snow always in front of doors.

Very helpful

Michelle is great to work with

Michelle was super helpful.

Michelle was very knowledgeable and helpful through the entire process of renting our storage unit. She even stayed later to get me checked in. Thank you!

I really appreciated the service that I received at Public Storage. Michelle, Maigan, and Carol were so helpful to me though this process. They informed me of supplies that were essential for storage. I highly recommend using them for your storage needs.

Michelle was fantastic. Made the whole process of moving less stressful

Showed us around and was very helpful with all the information. Very stressful time for me, so she was great! Thanks Michelle

Michelle was awesome!

Michele is great! She explains everything in detail.

Great service, Great people, fair price

Michelle has been helping us at public storage for many years,she is always available for any answers to my questions,and so friendly!

Michelle is so knowledgeable and helpful. Chuck and Nicole and also very helpful. They all make the rental experience the best in the Public Storage system. Martha Just came back to this location and Michelle was working again. She is such a asset to the company both in knowledge and professionalism. Martha

Michelle - great help today, thank you!

Michelle was extremely through and helpful

Michelle was so helpful in setting up our storage unit and offered great packing tips!

Michelle was extremely helpful.

Seriously awesome Customer Service! Helen has been a pleasure to work with! I've used this location 2 separate times over the years. No problems whatsoever!

Michelle was great! Super informative! Gave us great pro tips for storing and moving!

Michelle was very helpful and informative

MICHELLE was wonderful and very helpful! Very informative on Amy and all information pertaining to moving! Thank you for your hel Michelle!!! -Ami

Michelle was very informative and offered valuable tips on moving and storing belongings in space. Easy to make an appointment to tour different size spaces.

Michelle was awesome...helped us find the right unit...no hassle. Very helpful!

Michelle was awesome! Her knowledge for packing was a great help to my daunting task of moving!!! Thank yoy😊

Michelle was very helpful, great experience!

Michelle (the manager) was SO helpful and knowledgeable. Highly recommend!

Michelle even stayed 10 minutes after closing so we could check out of our unit after we emptied it. It saved us a trip! Thank you Michelle!

Excellent service and packing t

Michelle provided me with great service, answered all my questions. Great manager!

Michelle was great and took care of everything I needed.

Helen was great and got us squared away without any problem.

The person answering the phone was a pain.

Michelle was very professional, efficient and helpful when making my decision to use Public Storage

Michelle did a great job explaining the units. We were impressed!

Michelle offered awesome service and was very thorough with her attention to detail.

Michelle did an awesome job showing me the unit, walking me through everything, and making sure I was getting everything I needed to move my stuff in. Thank you so much!!!!

Michelle and the team was absolutely awesome to work with. It was a great experience. Michelle went above and beyond to make sure everything went well.

Michelle is an excellent manager

Michelle is wonderful!! Very helpful and pleasant to work with. Makes storing and moving a much easier experience.

Michelle did a fantastic job! Very complete and very knowledgable

Michelle and Helen gave us 5 star service. Outstanding advice and help! Thank you very much!

Great service, clean site. Friendly and helpful staff.

Michelle rocks this business!!!

I came in to pick up some packing supplies, Michelle was great! Fast and made it so easy!

Michelle is an awesome manager. She is friendly and efficient, and made the process of renting a storage unit extremely easy and pleasant.

Very helpfull

Michelle has been wonderful in helping us prepare for selling our house. Packing is never fun, but Michelle made it far more palatable.

Michelle

Wow! What amazing service!!! Michelle was knowledgable-friendly--we feel so confident that our items are safe and appreciate the partnership with public storage!

Michelle gave me amazing customer service.

Michelle was extremely helpful and efficient to get me set up

Michille was great Thank you

As a certified professional organizer I would high recommend this facility. The space is clean, bright and easy to access. The staff is extremely helpful and friendly. The best customer service.

Michelle is very informative and she definitely knows all the in and outs of her job. She knew every question I asked and showed me how everything works as I've never rented a storage unit before. She also offered to take the call from the driver delivering our stuff coming over from Virginia to tell them where to park the truck!

Michelle very informative and helpful

Michelle was extremely thorough. She was very knowledgeable and very courteous. Very friendly.the office was very clean and organized. Would do business with her any time.

Michelle was very helpful and fully explained the process of renting. She was great in helping is get our first storage unit.

Michelle was awesome! !!!

Michelle has been helpful and really understanding as I ask many questions!

Michelle did a fantastic job not only today when we rented a unit, but last month when I stopped in for info- she sold me! All questions were answered clearly and she maintained a great, upbeat sense of humor- LOVED IT!!! She's a keeper for sure- a real benefit for "Public Storage" ... Many Thanks! C.

I like the way Michelle handle my business, she is great

Michelle is great !

Michelle is awesome! Very thorough, polite, and knows her business. A pleasure to do business with.

Michelle was extremely helpful and covered everything we needed to know!

Michelle helped me find the perfect unit so I could get moving when I needed !

Michelle helped me in a timely fashion and with a smile on her face! Thanks a ton!

Michelle has been amazing through the rental process...very thorough, informative, and precise! Would highly recommend Public Storage to all my friends, and anyone looking for safe storage.

Michelle- great service

I came in to check out some spaces for the future and Ashley was awesome. She showed me some spaces and had great recommendations for storing.

THANK YOU Michelle! My friend is moving back from VA to MN & was needing storage space. From the first conversation I had with Michelle she was so great to work with! She is awesome at her job! Very knowledgeable and also offered several tips for making the pack/move an easier one! If you live in the area & need storage space I highly recommend this location & working with Michelle, you wont be disappointed! Thanks again Michelle!

Michelle was great. Super helpful.

Michelle was super knowledgable and made it quick and easy for me!

Michelle has been so, very helpful and patient with me while I try to figure out what size storage unit I need. She has given me excellent tips and information regarding packing and the move across country!

Michelle was super helpful the day of check in. She provided all the necessary information and more!

Michelle was extremely helpful!

Michelle was wonderful to work with!

Fast, friendly, and efficient - Michelle was all that and more! The facility is excellent too!

Michelle was really helpful and fast to get things done.

Came in scouting for some storage needs that we might need to fill in the next several weeks and the salesman Chuck answered all of my questions and then some. A very helpful and friendly man! We'll be back!

Michelle was very helpful in helping us pick the best unit at the best price for our needs. I also learned a lot about the best way to store items.

My experience was excellent. Michelle is very knowledable, friendly, and courteous. She answered my questions, showed me the unit, and offered up little tips to make things go smoother. I appreciate her help.

Michelle is awesome, I would definitely recommend storing your things here!

Michelle at the Shorewood location was wonderful. She help my brother and I find the right storage unit to store my mothers home goods. She took the time to listen to what we had that we need to store and she New exactly what size we needed. Then when we downsized she help me find a another storage unit just the right size to store what I had left. Thank you Michelle for the great customer service.

Michelle is very helpful, and knowledgeable about the storage industry. Works successfully to help make sure customers needs are met. Appreciate the service. Thanks so much. Kimberly B

Very knowledgeable. Great service.

Michelle was incredibly helpful and pleasant . place looks great and would recommend to anyone looking for a good place to store their things!

I came in with some questions about storage as I will be leaving the country for a few months on a job assignment. I was helped by Chuck, a very nice man, who answered all of my questions and had some great suggestions. When I'm ready to rent space it will be here.

Michelle is the best, I second all the good things others have said here.

I moved back to Minnesota from Los Angeles and working with Michelle has been awesome. She help me coordinate everything I needed for the unit and answered all the billing questions I had. This place looks secure and clean and I'm really happy with the unit that I rented. So far this is been a great experience. Thanks Michelle!

Michelle was extremely helpful, knowledgeable, and I highly recommend working with her and Public Storage

Michelle made the process super easy and made sure I had all the information I needed to get started right away!

After going to a competitor's storage facility to discover it was closed five minutes before I got there. I googled storage and found this facility. The national representative gave me a great deal. We called the local facility which was closing in 10 minutes and asked if they would stay until we got there as our truck was already fully loaded. Michelle graciously stayed and set up my account 20 minutes after she should've left to go home. .for great rates and attentive customer service I would recommend this particular facility.

Michelle was great! Very efficient and pleasant to deal with. Would recommend to a friend

Michelle was super helpful and very pleasant to deal with.

Michelle was 5 stars!

Donna is great

Delighted with the well run safe environment. Michelle assisted me with my every need from picking out unit to selling boxes and making suggestions regarding storage and moving that were very helpful.

Michele was awesome!

Excellent

Michelle did an amazing job..she went beyond n above her duty and provided amazing customer service..answered all my questions by giving acknowledgeable advice and she even had a trainee with her and could tell he was learning alot..they were both very nice and helped me load and unload..his name was Michael :-D

Was awesome, Michelle was so helpful, she made everything very easy and explained everything to help us have a great storage experience. She made me feel very well taken care of. Overall excellent service

Michele was amazing. She is very knowledgeable in her job

Donna is great. Helped me get the right storage space and showed me boxes that worked for moving my artwork.

Great orientation and very helpful. Thank you Michelle!

Michelle was very accommodating and informative. She was timely and very polite, answered all questions, and helped get me set up.

Donna was very helpful I wish her boss was as nice as she is.

Very informational. Michelle Told me about everything I would need. She was great. Really knows her stuff

Michelle is as excellent, friendly, thorough, and efficient as all the reviews online say she is

Michelle was such a great help and walked through a couple different units to ensure i was happy and able to meet my needs i was reffered by mom mom and will continue the referrals They are awesome !!! Thank you for all you did and do!!!

Michelle is a fantastic help and was full of good suggestions for how to best load the storage unit. She has given us reminder calls and is always pleasant when we see her in the office.

AWESOME!!! Michelle is the BOMB

Michelle was very helpful! Thank you!

Michelle at the Hwy 7 Public Storage in Mtka/Excelsior has been FANTASTIC! She really knows her stuff, is efficient & friendly and is so helpful with suggestions. I started with a unit here a few years ago expecting to be here only a year. Things happened and changed and I've moved around to different sized units- she's kept her eye on things for me and she's ever willing to keep me posted! I highly recommend this convenient and easily accessible location Michelle's expertise & friendly presence is a pleasant bonus!

Michelle has been Awesome! She is very helpful and professional. I have recommended others to this Public Storage because of Michelle.

Michele gave great customer service. Very orgsnized

Super easy and quick service. Michelle is great!

Michelle and Chuck have always been very helpful and are friendly to work with.

I've had a storage unit at this location for over a year, and it's been the best experience with a storage facility I've ever had. The location is extremely convenient, the prices are fair, and the staff here are top notch. Michelle, the manager there, has been fantastic. She has addressed every concern or issue I've had quickly and effectively. Far and away the best customer service experience I've had the pleasure of encountering. If you're in the market for a storage unit and you live in the area, please make these guys your first place to check out. You will not be disappointed.

I could probably go somewhere more convenient to my home but I really like this place, especially the manager Michelle. She is smart, efficient, and hard working. She has always gone out of her way to help me find the right storage solution for my needs.

Michelle is the BEST!!! I live out of state and had to get a storage unit for some stuff I still had in MN. I had to rent the unit over the phone and by going to another Public Storage location here in OK to sign documents. Michelle went above and beyond to help me through the process!! I have only had the storage unit for about a month, and in that time I have spoken to Michelle a handful of times regarding some of my extended family coming to pick up my things. She has taken her time with me and all of my questions. She has been so very helpful in giving me the information I needed for my family to have access to my unit. I find it very rare these days to receive such WONDERFUL customer service!! Michelle, I can not say THANK YOU enough for all of your help! Sincerely, Taylor S.

I have had a great experience with Public Storage only disappointment was the rate increase that I assume all storage places do??? Guess I could look into that part.

Michelle was super to work with! Really enjoyed my experience. Customer service was excellent!!!

Michelle was very helpful and it was a pleasure to meet her. I just can't believe how expensive it is to have a storage unit these days. They are just way too high priced, but I have to store some stuff somewhere, so I have to pay the price. I sure hope you pay her well.

A couple weeks ago I went to the Shorewood Public storage looking for boxes for our upcoming move. Nicole was very helpful, I had some odd shaped packing needs and she was very patient with me and made some vary good recommendations on how to pack to prevent my stuff from being broke. Our move went off without a hitch or any broken objects! Thanks!