Public Storage Self-Storage Units at 19545 Highway 7, Excelsior, MN

Had to use a virtual assistant that got disconnected after 73% done. Finished myself. Accidentally got into the wrong facility (using their new phone app to enter and exit) and we were stuck in there for about 30 min. Called the help line, chat line, texted for help, and called whatever number I could find. All prompts to follow. NO HELP! We finally got out when someone was leaving and we followed them out. 3 hours later the “manager” called me back to see if there was anything they could do to help. Seriously?!? Get a person there or be sure someone is answering the phone if you’re offering a chat or help line. Ridiculous and very aggravating when you get prompted through a phone system! 0 customer service

Brutal

This company is a joke. I rented with them for three years and then wanted to upgrade my unit… they accidentally canceled my reservation for the new unit. Then they told me I could go online and make a new reservation for another unit. That was not comparable to the initial one booked for a price of $300 more per year than the reserved price. I contacted customer service and even the district manager asking them to honor the price that I reserved and that that they had mistakenly canceled… no one helped me. Everyone’s hands were tied. I find that really hard to believe.. if a company makes the mistake they should just remedy the mistake and honor the initial price. Not to mention that they have very suspicious rate increases that… over the last year my rent in my current in Unit nearly doubled, and now they’re renting a better larger unit for less money. They won’t match that rate, but they will give me five dollars Off. What a racket!!!

This place would benefit from new management. I have been a resident here for over a year, primarily being in the outdoor units, but have also been a short time on the indoor units. To start, snow removal in the winter is very slow to happen. When every other business has their snow plowed, this place will not. I have often gotten stuck and had to shovel myself out several hours after snow storms. The cleanliness of the inside buildings can be improved. I have seen the same trash and dirt on the ground for weeks. It is still there since the time I moved to an indoor unit over a month ago. At the very least a sweep once every couple weeks would be useful. I have seen full carts of left behind things sit there for over a week at a time. This has reduced carts for these stretches where it is obvious these people are not coming back anytime soon. The access to your units may be restricted without notice. In the past month, we were given two vague notices saying they will be repaving the driveways and repainting the outside units. There were no exact dates tied to these events, so there was no knowing if/how access would be restricted. Never once was it said there would be no access to the units. I was able to luckily get in and out before the painters. I was not able to access my units when to my surprise I showed up and the entrance was blocked off. We were told there would still be "limited access" so I figured I could at least walk in where it wasn't being paved. I went to the office to find nobody there to help me. I called Public Storage customer support and was told there should be someone there and to leave a message. They also said that yes I should still be able to have access to my units as we were told there would be limited access. I called and left a message that was never responded to. I called the public storage support multiple times, but as they were not the property managers, they couldn't help me get in. Finally I called the office again and someone actually answered. I said I had been trying to get a hold of someone for over an hour and need access to my space. They said that won't happen. I explained they said there would be limited access and I was faced with annoying negative attitude by the employee. It was clear they were going to argue with me and I cut my losses and hung up. I would like this to be publicly recorded for others to read, and the only reason it isn't a 1 star is that I unfortunately will still have my stuff here as it is the most convenient location for my circumstances. Edit: I have been at several other public storage locations and have never had any of these problems anywhere else.

This place while perhaps temp controlled in NOT moisture controlled. Our boxes, furniture, mattresses, etc are constantly moist from the floor. We can see this very clearly every time we move things around. So don’t bring anything here that need to stay 100% dry. Also, they increased my bill from $131/mo to $177/mo for no reason.

Excellent service. Thank you Scott! An actual person answered the phone, called me back, met me on site. Back to the future!

Scott was very helpful. Great service!

Michelle was amazing. She was so knowledgeable throughout the entire process. I will definitely be recommending this public storage facility within my network.

Michelle. Great!!!!!!!!

Michelle was excellent! She went above and beyond explaining the storage information and handling my account transfer. She followed up with me to make sure everything was taken care of.

The roof leaked and destroyed my furniture. They take no responsibility.

Great customer service from Michelle and Nicole

Michelle was very helpful and patient…I’m older😊.