Public Storage Self-Storage Units at 4425 West 77th St, Edina, MN
5'x10'Online only price$ 51/moSmall 5'x10'
$ 51/mo $63Best Price Label
- Climate Controlled
5'x15'Online only price$ 72/moMedium 5'x15'
$ 72/mo $90Best Price Label
- Climate Controlled
10'x10'Online only price$ 86/moMedium 10'x10'
$ 86/mo $108Best Price Label
- Climate Controlled
10'x10'Online only price$ 109/moMedium 10'x10'
$ 109/mo $136Best Price Label2 units left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 139/moLarge 10'x15'
$ 139/mo $173Best Price Label
- Climate Controlled
12'x30'Online only price$ 166/moParking 12'x30'
$ 166/mo $207Best Price Label
- Uncovered parking
10'x20'Online only price$ 212/moLarge 10'x20'
$ 212/mo $265Best Price Label
- Climate Controlled
10'x20'Online only price$ 221/moLarge 10'x20'
$ 221/mo $277Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 225/moLarge 10'x25'
$ 225/mo $281Best Price Label
- Climate Controlled
10'x30'Online only price$ 244/moLarge 10'x30'
$ 244/mo $305Best Price Label
- Climate Controlled
10'x30'Online only price$ 274/moLarge 10'x30'
$ 274/mo $343Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Edina
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Edina Storage Units Available Near I-494
Edina storage units are available near I-494 so you can store your stuff and get back on the road with ease.
keep your car trunk clean from snow tires, exercise gear, and golf clubs to break out when you hit the green at Bent Creek Golf Club or Bear Path Golf and Country Club with a handy5x5 storage units. If water sports at Lower Lake or Browns Bay are more your speed, our 5x10 storage units can also hold jet skis, canoes, fishing gear, and boating gear.
Whether your family wants to get organized, you're downsizing, or your style has simply changed, our 10x10 storage units are great for holding furniture like couches, dressers, bed frames, and dining sets, so you can finally feel at home in your space again.
For anyone wishing you could get your garage or driveway back, this location also offers a selection of covered parking for RVs and boats.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 349)
This property is very difficult to access, extremely uneven roads, the door is broken so you can’t pull in. I’ve gone to both elevator sides and there’s never any dollie’s and maybe 2 carts if you’re lucky (with no one else there) The unit itself is not lit and i’m in a corner so it’s very dark in there. Also after renting a couple months they’re raising the cost of the rental by $20. They also advertise that you can provide your own lock for a refund of the lock cost, and then the unit has a lock built into the door that you have to use. Looking forward to ending my rentals here. 1 star is only for the property manager Helen who is very kind.
Does this location accept onsite deliveries? If so what are the days / hours someone is available to accept deliveries?
Zoe is the sweetest and most helpful staff member I have come across in every business. Very helpful and knowledgeable. She was very respectful even though I came in with a bad attitude she helped de-escalate the situation and I left with a smile and I’m a better mood !!! Thank you Zoë !!!
Zoe Ann went above and beyond in helping us find the optimal solutions to storing our mother's stuff. She was courteous, patient, and knowledgeable. So hard to find good service these days, it still does matter.
This storage company increases your rate whenever they want for no reason. They refuse to negotiate and only suggest to move to a cheaper unit.
Excellent customer service!
This place is amazing! On top of the climate controlled storage, you have Helen! She is great! She cares for the facility and goes out of the way for her renters. Any question or concern I’ve had has been met with wonderful customer care. Whenever I have storage needs, she is the reason I choose this location.
There is nothing wrong with the place, but they raise the rent $100 or more every 6 months. You would think they would value long term renters with no issues, but in order to get the same unit at the best rate you have to go online and rent and then move your stuff to a new location 😞
Our experience has been very good overall. Helen who manages the Edina West 77 street location is excellent. She’s very professional, helpful and provided us with great advice and customer service. The only drawback is the headquarters company raises the monthly rate to any amount anytime without limits but that’s the nature of storage business I guess. Otherwise the location is very clean, has great security entrance protocol, cameras and Helen’s constant presence is very reassuring for security. The temperature control is great and kept our stuff in good shape. Thank you Helen!
Helen was great to deal with!
Zoe at Public Storage is the best. We had to ind a couple of large units on short notice and Zoe mad it so easy for us. Zoe and her partner Helen are like the Batman and Robin of mini-storage, Super Heroes for sure. Thank you for the fantastic service.
I Came into public storage this afternoon and was helped by Zoe. She was very informative and pleasant to Converse with. If you have business with Public Storage I’d recommend her to accommodate your needs.
Helen was extremely informative and friendly. Answered all of my questions!
Helen at Public storage Edina, Mn is kind, attentive to my needs and always willing to help the best way she could! This is my second time using a storage unit at this building, the service is excellent! I strongly recommend it!
Despite some challenges with a storage neighbor, Helen, the manager was wonderful. She was super diligent in attempting to resolve issues, and she was always calm and pleasant.
Moving out has been a nightmare. You have to check with the property manager and you can never find someone at either Edina site. I tried canceling online and that didn't work. The website and the chat function are pretty useless. I rented at a PS in another city and had great experience. I won't use them in the future.
Helen's service is outstanding. If you are looking for a unit in Edina, go to THIS Public Storage location (not the other one, based on my experience). Thank you, Helena, for your help today.
Hellen is the best!
Helen is the best!!! Always pleasant and patient. She really goes the extra mile.
Ellen was incredible. Great warm caring customer service.
Zoe Ann was tremendous today. Extremely helpful, friendly, and helpful. Thanks Zoe Ann!!
Clean and well maintained facility. Helen at the front desk is always so helpful and kind.
Public Storage in Edina is very well maintained and the staff of Helen and Zoe are excellent customer service driven associates.
Helen is amazing! She has been so accommodating and helpful throughout the time I have rented at Public Storage in Edina. I recommend this facility.
Helen and Zoe greeted me warmly and answered all my questions. They are very thorough when making sure I have all the information I need. The facility is well lighted, clean and easy to access. I am very happy with the climate controlled unit I have. The customer service I have received is of the highest quality. I recommend this facility without reservation. Ron
My sister Deborah had been renting at this location for over 30 years. Zoe and Helen are amazing, helpful and just good people to talk to... no disappointment here!! great location, and exceptional service. Thanks!!
I have had an excellent relationship with the storage facility for the past several years. Helen, the storage manager, has been enormously helpful throughout this time. When I recently moved from a large unit to a smaller one, she provided repeated assistance as I considered several units. She takes superb care of the facility and knows all!
I've been to a few different Public Storage facilities, this one by far is the nicest. The staff is very accommodating Helen is the best, easy to work with and very accommodating, looks out for your best interest
I needed a room to store my stuff. They gave me a room to store my stuff in exchange for money. The room stayed dry, and I didn't see any critters eating boxes. What more could you ask from a storage place?
Helen, Property Manager is very friendly and quite helpful. Only rented for 5 months but was pleased with the cleanliness, bright lighting, and easy access. Unfortunately the exit door is currently broken on the west side which as it turns out was fine with us as our car had difficulty in managing the exit ramp. It would be preferable to me for them to have a more gradual slope as there is quite a big drop. Hopefully all will be fixed soon.
The place was clean and staff friendly but 2 years in a row, the fire sprinkler system burst a pipe and flooded all the units on the second floor. They drag everything into the hall so they can dry out the units, then call you to come get anything wet before they throw it out. Insurance only covered a fraction of the loss and they didn't even offer a free months rent or anything. I won't be back.
Helen & Zoe are rock stars! Excellent customer service. Can't say enough, really!
We want to give a gigantic shout out to Helen who represented the corporation extremely well!! She was an excellent problem solver and so very helpful and kind!!
I've been using this facility for the last 18+ years. Helen is always helpful and pleasant. Today, she helped me move storage units on short notice. Good location and climate controlled.
Helen And Zoe are very friendly and have a great attitude
I have no complaints about the facility, but the constantly increasing prices are a scam. I started renting a unit around 3 years ago for $57/month now it has climbed to $113/month. And to rent the same unit as a new customer is considerably less. They pull you in with good prices and slowly ratchet them up because they know moving you stuff is a pain. Read the other reviews here as well, notice how they always mention the staff's names. They have clearly been farmed from customers and are not legit. Stay away.
Both Helen and Zoe were friendly and helpful. We rented storage for about 3 months. The building is very clean, our locker was easy to get to. Easy in and easy out. Thank you for a great experience!!
I needed short term storage while new carpet was installed in my condo. All of the Public Storage personnel were very helpful and courteous. Access to my unit was great. Heden and Zoe at the facility I used were very courteous and helpful. I would recommend this storage facility to anyone needing good quality storage. Thanks to all.
The team at this location is on top of things. Helen and crew are so proactively helpful and friendly you'd think they own the place. They reached out to call me and check up. I would HIGHLY recommend this place. It is also very clean and well maintained and in a good location near 3 freeways.
Helen gave me excellent service, over the phone and in person, in late August/early September of this year when I was moving to a different home and needed a small storage space. She was extremely informative and clear, and stayed past closing time on one day, and offered to do so on another day so long as I asked her in advance. Her calmness was especially welcome as I was quite stressed at that time.
Zoe and Helen were so great to work with. They were professional and friendly. I have been a long time tenant but the location, the cleanliness and the professionalism of the staff was over and above the standard.
What a wonderful 3+ years here at the Edina facility! Every time I left a message, I always received a prompt return call with the information I needed. When I connect via the phone, each person was patient & thorough. Especially helpful had been Helen. She explains things in a caring manner & provides have not liked that the monthly storage has increased by $60+ over these 41 months. It doesn’t appear that the amenities have changed.
Zoe Ann is the best help I have ever received at any store ever. Come to her if you need any help from any Public Storage locations. I would give 100 stars if I could. Friendly, Top quality service!!
Zoe Ann was so lovely. She was incredibly effective with time and with information. Very friendly. Communication on point. Reliable. The space is safe. Secure. Highly recommend Public Storage n ask for Zoe Ann when you visit.
Zoe Ann and Helen have been terrific to work with over the last several years. Very responsive and professional. The facility is top-notch in every way. John N.
Helen and Zoe we're excellent hosts as our family prepared for move out of state. Thanks, ladies for an excellent first experience with off-site storage
Zoe is the best!!!!!
I has an excellent time with Zoe Ann she help me out with the best recommendations s for me rental. Wonderful customer service.
Zoe Ann is very helpful and an all around nice person. She's a valuable employee!
Zoe and Helen were great and very helpful anytime I needed assistance. I would recommend this location to anyone. Thank you so much.
Mrs. Zoe Ann was extremely friendly, helpful, thorough, and a pleasure to work with. She made me feel confident and secure and I recommend anyone looking to ask for her.
Moving to this location with the help of Helen & Zoe in the office there has been the very best experience - their service and the facility are outstanding! Thank you!
Zoe and Helen have been fantastic to deal with over the many years that we have had our stage here at this Edina location. Always willing to help and have a great attitude! Thanks you.
Zoe was very helpful! Excellent experience.
The office ladies are delightful to work with. They maintain a clean friendly storage space.
Zoe was wonderful, great employee!!
Rental process went very smooth. Helen did an outstanding job of explaining all the details and giving me a tour of the facility. The space is clean and feels very secure.
Helen and Zoe are great!
Zoe Ann is very polite and helpful, clean property.
Zoe Ann was the best.
HELEN AND Zoe Ann are AWESOME. Great customer service, always smiling and willing to help. THEY ROCK YAHHHHHHH 👍👍👍👍
I've used several storage units throughout the years and by far this one has exceeded all expectations from security to customer service to the management !thumbs up ! thank you
Helen, manager, was great! She walked me through he process and introduced me to the building. Very easy!
Helen and Zoe is always there for me they are really a lifesaver and always got a smile
Helen & Zoe great customer service excellent job
Friendly service, great follow ups on reservations. Good access times and temp controlled is great. I wish they had more carts though, some competitors in the area have more carts.
Helen and Zoe were super helpful and friendly, and both the storage unit and office were spotless.
Helen was great
Zoe Ann provided excellent customer serice all throughout my endeavor , without her i dont where id be , well my stuff at least lol but she very sweet and put a smile on my face during my hard time , thank you so much Zoe it meant the world to me
Best place ..for storage
Had a lot of stuff to move in and Zoe Ann was quite the Saint with patience with me getting my stuff in and the set process was very quick , got everything processed in under 10 minutes, and I was blown away by her kind soul and heartwarming customer service
Zoe was very nice and helpful , I would recommend her help to anyone in need
Zoe, the lady we dealt with, was very helpful. She explained what our options were and the cost of storing my vehicle there. She was very pleasant, knowledgeable, and helpful in suppling us with what I needed. I would definitely use Puble Storage again to store a vehicle or other personal belongings. She answered all our questions and provided a great experience for myself being a first time storage renter. I look forward to doing business with Public Storage in the future. Thanks Zoe!
We changed units, and thanks to Helen, the switch went smoothly. Thank you, Helen! We appreciate your advice!
Zoe was very helpful w/ my experience and made sure everything was clear and simple. Very positive experience!
We have loved getting into this storage location and feel very comfortable here! We have exactly what we need. Helen & Zoe have been fabulous and obviously take very good care of the property!
I had the privilege of working with both Helen and Zoe in getting my storage unit. They both provided valuable information on the process and specifics of renting units at their location. Additionally they provided great suggestions on shelving options for my specific business needs. They're the best!
Zoe Ann was great to deal with very helpful
Very helpful lady.. great service.. thank you Zoe Ann.
Zoe was a great help when selecting a unit size that would suit my storage needs. When it came time to commit to a unit, Zoe was yet again a great help and made the process quick and painless.
Great service! Even on a Saturday! Thanks Helen and Zoe!
Excellent service, worked with both Helen and Zoe,very informative and helpful to get the proper storage area I needed. Highly recommend as this is the third year I have utilized this facility
Hellen and Zoe Ann were very helpful in this storage process they explained everything well and answered every question I had. Plus they both were great joy to talk too.
Zoe and Helen are always so helpful and upbeat whenever I am there. Always end up chatting for a bit. Very positive.
Helen and Zoe were very helpful, guiding the process seamlessly. Highly recommend this personal storage solution.
Clean, well managed storage facility. Helen did an excellent job getting us through the check in process.
Zoe was very thorough and explained everything I needed to know for my rental unit. Very painless.
Helen and Zoe were great!
Helen and Zoe were fantastic!!!! Will recommend for sure.
What is the temperature and humidity range in controlled climate units? Can a piano be stored?
Both Helen and Zoe are friendly, helpful and accommodating to my needs. A welcome relief in the middle of a very stressful move.
Zoe was extremely helpful!
Be aware of additional charges and required payments. Upon signing up, I asked to be put on autopay and signed documents for such. But, my first invoice did not process autopay and, thus, they charged me a late fee. The location and Public Storage refuse to take any fault and refuse to reverse the $72 late fee. I tried contacting this location and they weren't able to assist...the office contacted their District Manager and it took 3 follow-ups before being told nothing could be done...and I've contacted Public Storage corporate 4 times with no reply. This is shameful.
Staff is incredibly helpful at this location. Especially Zoe and Helen. Thank you for you help!!!! Thank you!!!
I recently worked with Helen and Zoe and they went over and beyond to help out a long time customer and that is appreciated!
Zoe and Helen do a great job
Zoe Ann and Helen are the dream team! They gave us great ideas to maximize our storage options!
Zoe Ann and Helen are both very pleasant and accommodating!
Zoe was fabulous! Very helpful and very thorough!
Helen and Zoe gave some of the best customer service of any business I've dealt with. They took the initiative to call me periodically during my move to check on things, provide updates, and ensure I had everything I needed. They are so nice and helpful, and went above and beyond what would be expected. I'll use Public Storage for all storage needs forever. Great job ladies!
Zoe Ann was thorough, helpful and thoughtful as she showed me the storage unit and walked me through the process of getting space. I am thankful for her wonderful help.
Helen and Zoe are a great team. They are very friendly and even wiser on their product. Highly recommend this location.
From the minute I walked in I felt very welcomed and Zoe and Helen were so nice to work with. Zoe walked me up and we had such a fun conversation. I am so happy I used Public Storage! Thank you Zoe and Helen!
Helen and Zoe provided us with tremendous, timely customer service. I would highly recommend using their clean, convenient storage facility! Just closed out. Many thanks to Helen and Zoe!! They made this process very easy!
Janice and Aune were super helpful and great to deal with. Always there to help with whatever we needed. Thanks again to both of you!
Zoe was amazing! We called 3 minutes before closing and she stayed. Such a blessing, during a very stressful and trying move that has been prolonged! Zoe is a total asset to your company! Thank you for having such a wonderful, pleasant, kind, hardworking individual to help take care of your Customers! She deserves more than this 5 star review. Thank You Zoe
Helen was so very helpful before, during, and after we moved our things in and out of storage. The facility was very clean and in a great location.
Zoe did an awesome job today!
Came in to pay my bill and Zoe was very helpful and awesome
Zoe and Helen were very helpful and friendly to us. Zoe was always courteous whenever we stopped by and always answered any questions we had. We would use this facility again, if we had the need. We would definitely recommend it to our friends.
Facility was extremely clean and climate controlled (temp & humidity). Units seem easily accessible with high ceilings (~10 ft). Zoe Ann was extremely helpful, professional, and knowledgeable on the units. Great customer service.
Jaclyn was very helpful. She answered all of my questions and didn’t try to sell me on anything I didn’t need. Very good service.
Thank you Helen& Zoe for your great service. Your kindness and courteous. So much appreciate for your help.
Zoe was very helpful!
Clean and well maintained. Like other storage companies they will increase rate regularly if you keep unit a long time. Staff are nice and helpful.
Helen and Zoe gave my family outstanding service which we all know is the true differentiator between storage companies. They pay attention to your individual needs and are always pleasant to deal with. I endorse this location enthusiastically! The location is also immaculate!
IAM just moved to this storage facility. Helen & Zoe have been terrific. I’ve had a lot of questions and they’ve been very patient in answering all of them and also in giving us some great suggestions.
Zoe was Terrific help. Made it very easy. She is so nice!!
Zoe did very good job to showed me the unit
Zoe was amazing and made the process super easy!!
Good services, well helped Zoe & helen
Zoe and Helen were just great!
Janice was fantastic! She explained everything very well. We are very happy with the service and our unit. Mary and Tim
Zoe was very informative regarding the units at the facility. She was friendly and had a lot of energy when talking with me about what she had to offer. I could not have had a better experience. Thank you Zoe!!!
Only needed some packing supplies, and Zoe was very helpful and professional. She even helped me carry items out to my car. Now that's service!
GREAT SERVICE!! Worked with me to be available after hours, and overall just nice people. Thanks Helen and Zoe!
Staff was very friendly and knowledgeable. Unit was very clean.
Just a great experience renting a storage unit here ! Quick call to Helen and set up a showing. In 5 minutes we looked at and selected the best unit for my needs, and secured it. Zoe helped when it was time to begin to move to go through all the parameters to make my moves easy and quick. Both Helen and Zoe are exceptionally nice and helpful, and you will enjoy their "service orientated" attention to your specific needs . I highly recommend them !
Zoe was kind and helpful, she helped me find the perfect unit. It fit my needs exactly.
Zoe did a fantastic job! Made everything very easy!
Zoe and Helen have been great to work with! Professional and courteous; always so helpful. Thanks so much ladies!
Zoe did a great job at showing me around and setting me up to rent a unit. Very knowledgeable and kind.
Zoe knocked it out of the park! Totally helped me figure out which boxes were best for me AND helped load them in my car!!! A++
Zoe was excellent in getting me a storage unit. Very professional and extremely friendly and warm!
I needed a place for about 6 months and Public Storage was perfect. Climate controlled, great 1st month move-in special, and Helen was very helpful.
Helen and Zoe were excellent and made the experience very easy and cost effective.
Friendly staff and great facility.
Excellent customer service from Tina & Janice. Very friendly & helpful. Treated me like family.
Both Helen and Zoe were very friendly and helpful during my time renting out a locker! Good experience, will definitely return if I need to store anything in the future!
Zoe found the right space I needed and got me squared away fast.
Public storage did a great job when they hired Helen and Zoe. Hands down best service I’ve had!!
I recently rented a storage unit at this location. I have worked with both Helen and Zoe as I went through the process of purchasing packing materials and choosing which size storage unit to rent. Both women couldn't have been more helpful! Both women helped me carry heavy supplies to my car and Zoe helped to show me to my unit, showed me how the lock works, made sure that the lock as well as my key code worked, etc. before leaving me to move boxes in. The location itself has a lot of nice features, too, such as climate controlled units, motion sensing lights that come on automatically as you walk down the hallways, and carts that you can use to move your things to your unit. I'm really glad that I found such a nice storage facility with such wonderful staff!
Have had family heirlooms stored for 4 years Recently removed with clerk help of Helen and Zoe Both were knowledgable, efficient and helpful Had a good experience
I don't even know what to say, it's a storage unit...
Helen was great - very efficient
Very helpful staff (Zoe especially). Lots of good suggestions for first-timers too.
Thanks to Helen...who helped make my transfer from one unit to another go well. She has a positive attitude and cares. She helped me move a couple of items too. The Edina branch is helpful!
Miss Donna was very helpful and friendly throughout the time. She really helped me with everything and broke down the benefits for me. Thanks Miss Donna😀. I do recommend this location and I ask that you go in when she is working.
Helen did and outstanding job setting me up with my outside parking space.
Love the Friendly service I get from Helen. Very accommodating with my needs and any problems I may have.
I stored here for many years. Customer service was always so great and they made everything extremely convenient. Maddie was super helpful when I was moving out! Highly recommend.
Helen was very accommodating. She took the time to explain everything I needed to know about the facility, how to appropriately store things and did a walk through of our assigned unit. I left feeling very good about using this facility.
Maddie was very helpful when I was looking for packing supplies. She had lots of packing tips and the store had tons of items for moving.
Shirley, Maddy and Helen have been so helpful to me in keeping payments current, helping find a smaller unit and just great customer service when I needed help. Doing business here has been a great experience.
The staff goes out of their way to be helpful. I caught Helen on her lunch break and she took the time to help me. Highly recommend this facility.
My storage unit was clean and easily accessible, but even more impressive was the customer service. The store manager went above and beyond my expectations of treating the customer right. My moving team was late in arriving on a Friday and the store manager stayed past her leave time to make sure my team had access and she did so without making me feel guilty, it made my move a lot less stressful. Highly recommend this place.
My wife and I are continuing to use this Public Storage in Edina because every time we go there, we are reassured that our valuable possessions are safe and secure in this heated, well lit, and very clean facility. The elevator and excellent location make each trip easy and efficient. We especially appreciate Shirley who greets us with a warm smile and is always very helpful, knowledgeable, friendly, and happy! We highly recommend Public Storage Edina as a 5 Star facility created by Shirley’s exceptional leadership and service!!
Great customer service from Shirley! Thorough, efficient and considerate. Well maintained facility and they sell lots of boxes and storage supply needs on site.
Cheryl was extremely helpful during the whole process!
Best customer service experience I've had in a LONG time! Shirley and Cheryl are wonderful. I felt completely at ease leasing my storage unit. They also explained everything and made sure I was set up to use the online website before I left, too, which saved me time and frustration. I would definitely rave about them to anyone I know wanting to get storage. This was an awesome experience!
Prices are competitive, location is great (for me, anyway). Clean, well run operation. Shirley was very helpful and efficient!
Extremely efficient. Was shopping for a place to store a large amount of estate items. Shirley listened to my description of potential space requirements, showed me two larger units, both indoor access, climate controlled, 10x30 and 10x20, Very competitive rates, and the most conveniently located storage units. I rented one, with an option to rent the other upon move in. Fast, easy online lease, very friendly. 5 stars all the way.
Can I park a car here for a week? (Is there a weekly parking rate?)
Stopped by to inquire about storage over the weekend. The lady working, Shirley couldn't have been more helpful or pleasant. Thankyou
Great experience. Aweseome customer service, Shirley even offered to cut her lunch to help me. My unit was always cleam and rodent free:) My furniture and rugs were in great shape after a long storage. Thank You!
Shirley was incredibly friendly and was a well of detailed information. I feel completely confident that my belongings are safe and secure here.
This was our first experience with public storage and it couldn't have been easier. Shirley was so knowledgeable and she made the process a piece of cake! The facility is clean and you feel your possessions will be safe and secure. I highly recommend both the storage and the management. We moved out today and it was just as easy to leave as it was to move in. Shirley and Cheryl are the warmest and most efficient team. This is the best non-climate control storage facility in the state and I highly recommend it.
Excellent service. Check in went so smoothly. Great convenient location.
Friendly and helpful
Shirley and Helen have been extremely helpful and recently provided lowered the monthly rent on one of my units when they discovered the rate was higher than others similar units!
We came in and Shirley set me up with a very clean and safe indoor storage locker. Got the full tour of the loading tunnel and all the doors and elevators :)
Shirley and Helen are incredible! They are professional, warm and friendly and take their responsibilities seriously. It is a pleasure to continually deal with individuals who treat you with respect and care. I highly recommend this facility for your storage requirements.
Shirley was a great help in finding a space for our camper. Top notch customer service.
Shirley was extremely professional. She took the time to show me all my options and answer all my questions. I am very satisfied with my experience. Thank you Shirley!!
Shirley was great. She took care of us promptly and politely, answered all of our questions.
Moved my stuff in yesterday, 08 Mar 18. I dealt with Shirley, who was fabulous! She went over every possible detail concerning the facility and she could not have been more helpful. The majority of the units are in a climate controlled building with an elevator and enough carts to facilitate your move. My unit is on the 2nd floor and it was a breeze accessing it. We had the rental truck emptied and my stuff stored within 3 hours. The building is exceptionally well lit and clean as can be. Security is top notch. This place is not to be confused with an outdoor storage facility; you drive into a heated building, park by the elevator and unload your stuff. For Minnesota, this is truly the way to go! Thanks again to Shirley for making the last step of my move really easy.
I needed a small storage unit at the last minute, and Shirley was very helpful finding me a unit. Not just any unit, mind you. Ironically, it was the exact same unit I had many years ago when I first started renting at this location. It's nice to store your items in a safe, climate controlled location. Shirley is always friendly and helpful, so that's a big bonus.
Shirley did an excellent job of helping me with my needs today. We've had a storage space here for a long time and always get great service, full assistance, and can't ask for anything more. It's a great place with great people!
Really wonderful service from Shirley and Helen at this location. I’ve rented spaces here on three previous occasions. It is very clean and tidy. But, what sets it apart today is the level of customer service. Five stars really aren’t enough!
I have been with Public Storage for a couple years now - I was having some account issues and Shirley has been incredible in helping resolve them. Currently, I am not in state and to know you have such a great customer service team puts my mind at ease. So, thank you to Shirley and Public Storage!
Love the spot, and Shirley is a wonderful person. She's very helpful. Thank you
My experience at the storage facility in Edina was great. Shirley was always professional. She always answered any question I had. I would recommend this facility to other people.
Highly recommended ! This place is an absolute solution for your storage issues! Shirley helped us and gave the best price for the storage unit. Keep up the good work!!
Shirley is awesome! Very informative about policies and is very proactive with a customer's needs.
Shirley and Janice are amazing reps. I enjoyed working with them and would absolutely recommend public storage Edina thanks to their wonderful service.
Kudos to the management and staff of this property. Janice and Shirley are extraordinary people when it comes to satisfying my needs. We had a cross country move and Shirley made sure we had all the right boxes and adhesives. She thought of everything. Janice went the extra mile to give a credit for a defective wardrobe box. In spite of a cold and mild fever, but she pressed on and made sure I got my $16.38 credit when I could not find my receipt. She tracked me down on her system and voila! These are special people and very good at their jobs. That ladies for making our move easier and more effective. Will miss you all.
So easy. Very friendly. Second time I've used them. Highly recommended.
Very helpful and responsive staff. More reasonable access.
Heather, Joann, Keisha are always so helpful with my storage needs.
Shirley and Carol were very very kind. I'd rather come here again to store my stuffs. safe and clean
Shirley is super kind and helpful! Thanks!
I went in there the others day with my woman. Got a storage unit overprice but you know I needed it at the moment so when I was in the storage unit trying to dolly in my buffet table this lady by the name Shirley walks in and says she hates her husband and was looking for a guy like me . I'll be taking my business elesewhere
Shirley was very helpful when we inquired about renting a storage area. Although she was busy on a late, Friday afternoon, she took the time to show me where our unit was located and how to best move our belongings into the unit. It was a very easy transition for us.
Very friendly and knowledgeable
I have used this Public Storage location for over seven years, even before it was Public Storage! The location is perfect for me, and I had several different storage units over the years to meet my storage needs. Recently, Shirley helped me out, and she was friendly and professional. The main reason I'm happy with this location is that it's climate-controlled. They have a storage unit to meet your needs!
The customer service at this Public Storage is fantastic. Shirley in particular bent over backwards to help me find a solution to my unique packing / storage needs. They have all the boxes and packing supplies you need!
Shirley was very helpful and friendly to work with.
Shirley was most helpful! She showed me 2 different units and made certain that I was comfortable with all of details. I was pleased that the units are temperature controlled and that there are carts available to assist when loading your unit. I feel confident that this is a great solution to storing my items. Location is great as well!
Have recently moved out but have been a long-standing customer. Shirley has been very accommodating even down to offering my daughter and me a bottle of water on a recent hot day when we were moving out. Great service in a convenient location.
Shirley is amazing! She gives great customer service! The boss needs to give her a raise!!!!!
Highly recommend this storage facility. Shirley is very helpful and made the process of renting a storage unit very easy. The facility itself is very well kept with a wide variety of unit sizes to choose from.
Shirley was so helpful and accommodating in my last minute rental.
Shirley was the best! I highly recommend her at the 77 th Street Edina,MN location.
What a great facility! On my moving day I lost my unit key! Shirley acted quickly to switch me to another unit and helped me to avoid a moving disater! 5 stars and the best storage facility in the metro!
I was helping a friend pack, ran out of supplies at the last minute. The store was about to close and Shirley was very helpful and polite with helping me choose the correct supplies needed.
I needed some storage boxes and the lady, Shirley, was very helpful in her recommendation of sizes for what I was packing. I will definitely return to this location
Shirley who manages the Edina location, is a very professional and wonderful woman. I appreciated the fact that she is so knowledgeable and knows the property well and keeps it very clean. John is the new employee and we were his first customer handling on his own. He tried to find and offer us the best deal and was very nice. I have had very bad experiences with storages; but Shirley has made me feel comfortable and safe. I highly recommend this location.
Great customer service and really well run!!
Quality service, friendly employees. Shirley and Ruth were great helping move in and getting acquainted with the property. Made moving out of my unit a breeze, very helpful and professional staff.
Shirley was extremely friendly and helpful with our storage. Would highly recommend!
Friendly service and easy access. Shirley the property manager does a very professional job in dealing with customers.
Shirley was extremely helpful!!
My husband and I love the location. Very secure and staff is friendly!
We have found the storage facility to be very clean and secure. The personnel have been very informative and helpful.
Clean very friendly, AWESOME customer service from Shirley! A++
Front desk service is really friendly and helpful!
Shirley was exceptionally helpful with my request for a storage spot. While I was in the office, Shirley took a call from a customer while I was there and able to address the customer's issues immediately. I highly recommend works with Shirley at Public Storage in Edina, MN
Very good service, reasonable rates, helpful staff. The facility is very clean too.
Excellent assistance provided by Shirley in October 2016. Through her patient explanation of the procedures, she helped me avoid a number of errors. Glad she's there for me!
We had a wonderful experience with Shirley at the Edina location. She was very knowledgeable and answered all our questions. Would recommend to all my friends and clients.
My wife and I have had a wonderful experience renting from this location. Shirley was very helpful, courteous, and professional. I would definitely recommend this facility to friends and neighbors.
Shirley was great setting us up with a storage unit. A clean facility 👍
Customer Service Excellence ...just rented our first storage space and I must say, the customer satisfaction focus was excellent. Shirley gave us a tour, helped us complete the paperwork and assisted us very professionally. The location is very convenient for us, the facilities are clean, accessible and secure. I recommend this Public Storage place highly.
excellent service. great customer service. wonder full people. Shirley. was very helpful
Excellent facility, with even better customer service! Thanks Shirley!!
Rented an outdoor space to store my boat during the summer of 2016. The security gate didn't function for at least 4 or 5 of the 12 weeks I rented. When the gate wasn't working, the gate was open 24/7 for weeks on end. Allowing anyone to access the 'secure storage' area. Not exactly what they advertised or were billing me for. The property manager was not willing to provide a trailer coupler lock or discount a month's rent to compensate for a lock. 'But, we have cameras' was her favorite response.
I was desperate for a simple small storage and it just so happens that there was one last small storage left. Really made my day, and the storages are always fit lean thank you
Shirley was helpful in determining the appropriate storage unit size I needed. Check out was a breeze when I moved out.
We have used this location as a corporate parts depot for 6 years. The staff accommodate our need to have UPS delivered to the site and the facility is well cared for. Shirley is always courteous and helpful!
Far too expensive for even the smallest units.
When you initially rent a space, make sure it is one that will be first month's rent for one dollar. Otherwise you will charged the full amount for the first month. Otherwise, the hours are good and it is neat and clean.
I have been renting multiple storage units from Public Storage Edina for years on behalf of my non-profit organization, and have always received great customer service. Shirley, the current location manager I work with is by far the most outstanding person I've had the pleasure of working with in all those years. She's outstanding!!
I have worked with Shirley before and I met Ruth recently as I needed a place to store my apartment furnishings between moves. They are always helpful. The facility is clean. There is one tube out in the lighting fixture in my unit, that hopefully we can get replaced. I would recommend this location and team.
Great location and Keisha was very friendly and helpful... 😃
During the past 14 years, I've used other Public Storage locations in Minnesota and Florida. Ruth and Shirley at the Edina, MN location have been outstanding in helping me with all of my needs. They are a credit to your fine organization.
Shirley was FANTASTIC!! I live far away and she was so helpful reviewing all the services at Public Storage facility. Great service, thanks Shirley! They also conveniently facilitated UPS deliveries directly to your storage unit! Nice added service.
Shirley is the best!
Went in today to get my items out of storage. Patricia was awesome. She was friendly and VERY helpful. I have had my things in storage for almost 5 years and have always had a terrific experience dealing with Public Storage!
It has been a wonderful experience from beginning to end. Shirley is quite knowledgeable about the facility and explained everything clearly. She is very professional and courteous. Any reminders she had to send during the rental period were always professional and courteous. The facility is always clean and neat. I would recommend this facility to anyone looking for storage space long or short term.
I can't recommend this Public Storage (4425 W. 77th, Edina) enough ! It's very clean, well lit and the management goes above and beyond to accommodate. Shirley (property manager) even came to the rescue with a portable charger when my car wouldn't start. A++
Excellent friendly service! Security is top notch. Highly recommend. I've been storing there for a year now. Shirley has been very helpful.
Decent place but rarely an attendant during "business hours" Shirley was great though. Gate sometimes wont open.
A great place to store business or personal items that you want to keep .. safe .. clean .. secure .. easy to get in and out and very professionally managed!
Shirley provides excellent service, very nice facility
I have used this facility for many years and am very impressed with the cleanliness of the place and the helpfulness of the staff, Shirley and Ruth. I recommend it highly.
Great location, niece and clean units. Very friendly service and extremely helpful staff. Thanks Shirley & Ruth.
I began renting my storage unit in January 2016. I worked with both Shirley and Ruth. They were both knowledgeable and informative. They worked with me sizing the unit I needed and the paperwork went flawlessly. They have great supplies for moving at a great price. The area is clean and all the gates work. I would not hesitate to rent here again.
Shirley was very, very helpful and certainly created a most positive opinion of Public Storage. Thank you Shirley.
I am absolutely so very impressed with Shirley's incredible attention to detail, her professionalism, the way she runs her facility with such cleanliness and order and care! She knows her clients on a first name basis and greets us by our name when we come in. I am renting here because of Shirley!! She is a gem. Rarely do you find people like Shirley anymore.
The staff member on duty gave me a tour of the facility, the customer service was prompt, polite, friendly, and courteous, and overall a positive experience. Still, I have the nagging feeling that they may have used strong-arm high pressure sales tactics to convince me that purchasing insurance was required, as they were closing the sale. There is still some confusion as to whether or not insurance is actually voluntary or mandatory, since the insurance agreement form uses the verb "I elect" which generally might connote or imply that it was voluntary. They gave me a brochure explaining the allegedly "mandatory" insurance (of course no time to read it while presently in the high sales environment), but upon closer inspection, on the back of the brochure, the fine print says: "The purchase of this insurance is not required to complete your rental transaction [...] The insurance policy offered by this self-storage agent may provide a duplication of coverage already provided by your homeowners' insurance policy or by another source of coverage." Regardless, since I don't have any other external insurance to cover the property being stored in the public storage, I may actually benefit from having this insurance, so it's not necessarily a complaint, and in the end it doesn't really matter whether or not the sales person lied, since nobody loses in this situation. Just be aware that it may in fact be a high pressure sales environment, and people (customers) who outwardly appear to be nice people or minorities may potentially get taken advantage of by savvy salespeople. It is of course the responsibility of the consumer to ascertain beforehand if he or she has external insurance so s\he can decline buying insurance from them if it is not actually needed. The retail environment of course is going to be sales-oriented, it benefits them to maximize the sale.
I've been the UPS delivery driver for Public Storage since day one when they opened. Shirley and Ruth have been very accommodating when it comes to helping me get rid of packages that tenants have shipped to their units. They are always available and they make it very easy for me to do my job. They are always a friendly face and one of my favorite stops. Ruth and Shirley were not always at this location. They have done a great job stepping up the level of service that I'm able to give to their customers.
This is a great place to rent storage. I am a long term customer and have been very pleased with the property. Especially with Shirley the manager who is absolutely as nice, knowledgeable and conscientious as they come. My belongings have always been safe here in a temperature controlled environment. Shirley is the best.
Shirley was a pleasure to work with. She was very personable and walked through everything you needed to know about the facility. She made the process very smooth.
great location and great management. there even on sunday!
climate controlled. great access to units and centrally located. close to main highways. management on site every time i've been there. Ruth has helped me a lot.
Shirley was just awesome!!! When I arrived, the sign on the door indicated she would be back in about 10-15 minutes and she had just locked the door. She was very accommodating when she seen me and let me in. She explained what she was doing and allowed me to walk with her; and along the way showed me the storage unit that I would be renting. She explained everything in great detail. The site was very, VERY clean and neat. This gave me a better feel for leaving my belongings at this location. If I had to do over, I would only do over with Shirley as she is very friendly, personable and to the point. Thank you Public Storage for having her as part of your staff.
This was our first time renting a storage unit and I was a little apprehensive. We walked in and Shirley was awesome. She showed us a couple units and helped us decide which size worked best for us. She showed us how to get in and out of the "back" entrance which is closer to our unit. She was quick and efficient with the paperwork. Shirley really knows her stuff. It was a great experience.
Shirley & Ruth are the BEST. When you have received customer service like these 2 lovely ladies provide you will keep going back. Thank you dear ladies.
The space I initially reserved online turned out on visual inspection not to be suitable since I needed a more level space. Shirley was very helpful in identifying another space that might become vacant shortly and wait listing me for that space, then notifying me immediately when it opened up so I could come in and lease it. She also explained what I needed to bring with me and answered all my questions. Thanks for the great service!
Ruth was amazing for me. she was so helpful and nothing was not clear for entire stay and exit with the company. highly recommend!
I have used this storage location several different times over the past decade. It has been consistently well managed. I hit a snag recently when I had rented a temporary unit for one of my adult children (not to store them, just their stuff). As scheduled, they removed their belongings, cleaned the unit, forgot to give the 7 day notice, and left the lock on the empty unit. (They assumed it was the storage company's lock. Bad assumption). I realized I had been auto charged for two months since I understood the unit had been vacated. I was not charmed. Shirley turned a negative situation into a positive helping me to evaluate options. In the meantime, I located the "back up" key and was able to enter the unit with Shirley (which was vacant & clean). Shirley was gracious about my misdirected frustration . I'm betting she has first hand experience with adult children. Bravo to the management responsible for hiring on-site staff. I've dealt with various on site personnel here and they have always been customer oriented.
I had a wonderful experience with Shirley! I have just started the process of looking for storage in the course of downsizing my Dad's apartment. Shirley was just lovely to work with. She was friendly, knowledgeable, and extremely helpful. Shirley not only showed me some great available units, she also gave me valuable insight into the various options open to me which I had not previously considered. I was very surprised when she told me that her Public Storage location was corporate-owned vs. a franchise. Shirley took such pride in her job and provided such personalized attention that I thought she was the owner herself!
Shirley was an absolute pleasure to work with in securing the right unit for my needs. Within 24 hours of our initial contact, Shirley had secured a unit for me and the move in was prompt. She was very thorough and made sure I was comfortable with the unit I chose. The unit was very clean and the entire process was quick and easy. I definitely recommend this facility to anyone looking for storage.
The manager Shirley was extremely helpful and pleasant. Very clean facility. Book online before going to the facility to get the best deals.
Public Storage and Shirley at the front desk made the process from beginning to end a delight. I am tough to please and Shirley advised of boxes for the start of my move and was helpful by going the extra mile when I checked out. She was clear about how the process works and it was easy and accommodating. I absolutely refer this storage unit!
Shirley and Ruth were fantastic to work with during my temporary storage needs. Very attentive and helpful, and I wouldn't hesitate to use this Public Storage facility in the future.
Shirley was wonderful and answered and solved all of my storage needs and concerns! I was hesitant but after speaking with her and getting a tour, I knew it was the place to go! I am happy and comfortable being there and glad it took a lot of stress out of my life!
Shirley was great - walked me through everything, explained everything, and helped me know I really chose the right storage place for my short term needs. Thanks!
We love doing business with Public Storage! The Manager Shirley is super helpful and always willing to give us the best services whenever we need her. Also, the storage space they have is perfect for our needs. Thank you Shirley and thanks Public Storage!
We have been using this facility for 4 months now and have been pleased by the consistency and professionalism of the service. Shirley has been so helpful to us. We started using a small unit because we were prepping our house for the market. We just moved to a larger unit because we are putting our belongings in storage while we take an extended road trip. Each time we go there, she greets us and makes us feel as if we are very important customers. The place is very clean . . . in all ways it has far exceeded our expectations of what a storage experience would be.
My family and I had a terrific experience renting storage space; Shirley and Ruth were especially helpful and made everything easy. The facility is ultra clean, with easy entry, and reasonable rates. Thank you! Highly recommended, we would use again.
I really like this location. We are using this unit while we redecorate/renovate the house. The unit is a great size and clean. The employee Shirley was very knowledgable and helpful!
Convenient and clean facility. Would recommend to anyone looking for a facility near Edina.
Shirley is awesome!!! Very helpful and knows her job!!! Very personable and kind hearted! Extremely excited to have this be my storage for the next year or so!
I've worked with Public Storage before. Both times was a great experience. This time Shirley helped out by finding me a better deal and place to park my boat. She did follow up calls and always had a fun energy. People make a difference. Thanks
Shirley and Ruth went above and beyond when I discovered on moving day that I needed more space. With a thriving branch of my business to manage 1800 miles from my home office, they made everything related to the move effortless and enjoyable from the first phone contact to the final click of the lock after safely storing my office contents. If you want an uncomplicated and efficient experience, this is the place with the people that make logistics fun.
I stopped in to simply pick up moving boxes and had an awesome experience. Right away, Shirley helped me decide on which package would be most appropriate to buy, along with the extra materials needed for delicate packing. As I loaded them into my car, I realized they were not going to fit because I had my 2 year old with and his car seat was in the way. Shirley insisted that she would DELIVER the boxes to my home on her lunch break. As a mother, it feels good when people understand things don't always go as planned when there is a toddler involved. I couldn't believe this! Sure enough, she showed up at my home a couple hours later. I was grateful.
My review is for the Edina, MN location... The employees, Shirley and Sue made me feel very comfortable, they answered any questions I may have had and the facility is well kept. I'd recommend my family, friends and you to go see these lovely ladies if you are in need of a storage unit.
Highly Recommended! Shirley was fantastic! I was in a real pinch needing a space, there were no spaces available within a fifteen mile radius and I received very little assistance from any of the other storage locations around the Twin Cities. Shirley had nothing available at the time I first stopped in, though she asked me for my name and and I was told she would do her best to find what I am looking for. I received a call from Shirley within a week with the great news that she found me a space large enough for my boat. Thanks again Shirley!!!
Shirley did a great job explaining the services that they provide and gave me the different options available at the time. Great location in the south metro.
Shirley, was very helpful with the accommodations of the facility!!!!
Had to purchase a new storage lock since one of the keys was lost. Received wonderful service to get this done!
Shirley and Angie were knowledgeable and easy to work with.
this public storage nice, Shirley always ready to answer my questions , I just upgraded from 10x10 to a 10x20 Shirley got me great deal. thanks.
Shirley did a great job accommodating me. Patient and knowledge. Also was very efficient.
I went to Public Storage to store our belongings while we were between moves this winter and was greeted by Shirley. She was very friendly, courteous and helpful with finding the right space to fit our needs. The facility was clean and secure. I ended up getting the space on a different day and worked with Jon who was also courteous and very helpful in getting the processing done in a timely fashion. I would highly recommend using this storage facility in the future. Thanks Jon and Shirley!
Jon from the savage location did not have the storage I was looking for available but he did a great job finding my needs at the Edina location. Shirley did a great job getting me settled with the exact storage I needed in Edina. Thanks guys!
Shirley & Carol at Public Storage at Edina, MN location are amazing. They are always very helpful and attentive. I've been a customer at this location for over 7+ years because of the excellent customer service and convenient location of the building.
Shirley is very accommodating and provides great customer service! I highly recommend working with Shirley as she goes above and beyond to assist customers.
I called thte Edina location on Nov. 11 and talked to Shirley. She gave me all the detailed information about renting a storage locker which included size and prices. I made an appt. and went there on Thursday to see the size and facility. Shirley was there and gave me the tour showing me the 2 different sizes - 5x10 and 5x15. I decided on the smaller one. Shirley did all the paperwork and suggested I get felt converings and shrink wrap. Both turned out to be necessary. My experience working with Shirley was fantastic. She spoke slowly, was very thorough and very pleasant. I've never rented a storage space and found this experience to be far better than I expected. Shirley is fabulous. Mary Kramer
Excellent ---went above and beyond! Shirley is very sweet and personable and went above and beyond to make sure i was very happy and satisfied with everything. Which believe me I certainly was!
Shirley is the absolute best! Not only is she sweet and resourceful, she goes above in beyond in making sure that everything is taking care of. Being a rep for many years, I have had many storage spaces. Shirley is by far the best person I have worked with. She has saved me from numerous stressful situations. She is a true gem! Thanks Shirley!
Shirley does a great job at this facility. I'm there almost daily as a driver with UPS. We routinely make deliveries at this facility and she gets us in and out quickly and without disruption to other clients in the office. We all really appreciate how professionally she handles her job. Keep up the good work Shirley! Jon Gilbertson UPS Driver
I want to thank Shirley for making my introduction to Public Storage very informative as well as making the decision making process easy. Looking forward to more contact with Shirley as I begin to move my "stuff" into the facility. Thanks Shirley.
Awesome experience with shirley
Staff were very pleasant. Rates seemed reasonable Access was easy and security at access appeared great.
Great service! Always willing to take the time to listen to questions and answer them thoroughly. Facility is clean and well maintained, and even though the $$$$ is on the high end, the climate controlled environment provides a sense of 'well being'. Thanks to Alasha and Shirley for their professional attention to detail.
Shirley, the Manager, was most helpful in showing me available units and helping me decide what best met my needs. She also helped me decide what supplies I needed for packing my shipment, and for getting them in my car to take to the packing site. She is very professional and knowledgable of her site and the company. It was a pleasure to work with her. The facility is clean and well maintained. My one concern is that each time I have gone to the facility, the East door has been ajar and does not close securely by itself. It needs adjustment to ensure that it locks when left to swing closed. Also, there is a ridge of concrete on the floor under the garage door opening on the east side that is difficult to navigate when being items in on a movers dolly. In the end, we took boxes in through the adjacent door, which had a navigable door jam that was easier to run the dollies over.
Wow, this establishment really bends over backwards to make your experience a good one. Shirley and Alisha saw to it! First by finding the best fit for my needs, which means finding the right size and price, and advised me in how to take advantage of the special deals that were being offered. I absolutely recommend these individuals and this facility if you are looking for clean, reasonable storage with great service!
Shirley was a great help and guided me through the whole process with ease. Beautiful location.
I had a wonderful experience at Public Storage...we were making a move from Uganda and needed a place for our things when it arrived. Shirley was incredibly helpful...showing us several units and helping us estimate the size we needed. Everything went so smoothly. I would highly recommend this storage facility.
I just left the location with my box purchase. I had a wonderful experience. Shirley was delightful and a great help, even went above and beyond by helping me load them up in the truck. Thanks again for the great customer service.
I have never written a review before, but had to because we had such wonderful service. My family and I are moving to Minneapolis from another state. We set-up a hold for a unit and had to meet the deadline for arrival. Needless to say not all went as planned. On July 8th, 2014 the office was closing at 6pm and we were just going to make it, but made a wrong turn and ended up getting lost. Ramiro called from the PS office to check if we were going to make it. He ended up staying on the phone with us until we found the building. It was now 6pm and we had not started any paperwork. Ramiro was completely understanding and patient. He stayed until nearly 7pm to not only make sure we were completely taking care of but to also walk us around the facility to find the unit that completely fit our needs. Amazing how friendly, informative and patient he was, especially because we had just finished driving over 9-hours and this all could have gone in an opposite direction. Thank you Ramiro, your service was not forgotten and was Extremely Appreciated!!! I do directly apologize to Ramiro from taking so long to write this review, still trying to finish our move. Thanks Again! From the SD Family!
We stored goods at this location for 4 years. Our goods remained secure and well-kept in the climate-controlled facility. I should mention that Public Storage did need to fix gate damage to re-establish security once that I was aware of during the 4 years. We took advantage of the flexibility to have a key on file so others could deliver goods to our unit. The ability to access the storage unit at hours of our choosing was a great advantage for us. We found the automatic payment with credit card to be the best way to pay the monthly fee. We tried paying by check for a time, and learned that delay of payment gets you a post-card reminder and a call if you are close to the payment deadline. Mary helped us close out our storage rental. She answered all our questions and explained the procedures to us. She was very clear and professional about the process, and it took only about 10 minutes to close out our rental.
Worked with Shirley. She was very nice and efficient. Rented a spot and she had me in and out in 15 min. Excellent experience.
I had an excellent experience with Shirley at this location! I had several questions that she was able to answer completely. I watched her handle a difficult situation with another customer while I was in the office and she did so with tact, patience and excellent customer service skills ( I train customer service people, so I know how rare this is!
Shirley went above and beyond to provide me the information I needed. She is an exemplarary employee!
I stopped by to find a very odd sized box but none were made to fit it. I had beforehand stopped at FedEx , the post office, and Target to find one but they did not have one. Shirley in the Edina, Mn, store went above and beyond to help me. She found a box that she had received in the mail that day , opened it up and emptied it out for me and said I could have it. Thank you Shirley. You went above and beyond helping me.
Jessi is very kind and helpful. First class
Jessica does a great ..always fun! Thanks!
Very good service at the Edina, MN location. Shirley was great. Clean and easy location.
Jessi rocks!!!! Thank you!!
Hats off to Alisha!! Great customer Service from begining to the end of our move in process!! Thank You!!! Highly Recomended!!
I came in to purchase boxes and Shirley was wonderful. She showed me all of the different sizes. Nice display area and personnel. I will return.
Shirley was so helpful and wonderful! The unit is affordable and suits my needs perfectly! I was able to book the unit at the very last minute as my house closing was delayed.
Jessi politely answered all my questions, took time to show me around, tested the entry code to ensure it would work when I returned, and did all this with a smile and an attitude that conveyed confidence in the storage safety and security. I will definitely recommend Public Storage to others. The rates are also very reasonable.
Professional service & helpful tips from the manager, Todd.
Andrea and Jessi made our visit to this facility SO easy! Their 1st phone calls, their personal welcome, their explanation of how everything works, and their suggestions about units all were wonderfully helpful. We look forward to a good continuing experience. Thank you.
Alisha did a wonderful job helping my mom today with her key issue. Alisha was courteous and understanding with my mom and my mom greatly appreciated all her help. Alisha was concise with mom about the key policies and my mom understood what she had to do. I appreciate her help with my mom, too as I could not be there to help my mom. I have great confidence that the service at this location, and with Alisha, will help my mom operate the unit independently for a long time. Thank you!
Andrea is proving to be a terrific resource as my husband and I plan our move. She is patient, clear, knowledgable and personable. She has helped us better understand what to expect and how to prepare. We are very grateful to her for her help.
Customer Service is alive and well in Edina thanks to Public Storage's representative named Jessi. even though it was past her closing time, she remained not once but twice to help me get the storage unit that I needed. The first time she waited was because I had to arrive after work. The second time she waited was because I got stuck in snow. It was not just because she waited that was so impressive, but the way she waited.. Her voice and demeanor told me that it was okay. She would be there to help me, no matter how long it took.She would make sure of this. She made me feel comfortable, even though she could have been irritated as I was the one making her late..She did not rush me to get out there. She took the time to make me feel important. I cannot say enough good things about her. Thank you, Jessi for being there for me. Dr. Lilli Ann Jeffrey-Smith
Mary was very helpful with my shipping needs. Thanks!
The experience I had at Public Storage in Edina was phenomenal. It started off with a phone call in which Mary the manager answered all my questions. When I showed up Mary was there to greet me and made me feel very comfortable in picking out a proper storage unit and explaining all they had to offer. I would highly recommend this facility if you are looking for great customer service and a great value as well.
The phone for the Edina property automatically goes to another property in Richfield.