Public Storage Self-Storage Units at 6570 Flying Cloud Drive, Eden Prairie, MN

Things stolen by staff and no one EVER THERE

Jessica was so friendly and helpful! We were tough day packing and moving and figuring out how to resume online. She made the whole experience smooth and easy! Thank you very!

Nice place! Clean and assessable

Jessica always provide great customer service!

It is a friends locker, facility is neat and clean. Doesn't allow 24 hour access though so think twice if storing something like a boat/recreational vehicle can't get in before 6am. And have a 9PM curfew to return. This has interfered with fishing plans. And the hours is really only issue we've experienced. Otherwise it would be 5 stars 🌟

Jessica is great to work with. PS is lucky to have her!

AMAZING customer service!! ☺️ Super helpful and I loved her personality! Will recommend to everyone!

Staff has gone above and beyond, is extremely helpful, and was an absolute breath of fresh air compared to previous experiences at other storage facilities!!! Strongly recommend.

Jessica was amazing, customer service was excellent and she was so helpful and friendly.

I have had several storages spaces at this EP location and other public storage locations throughout the Twin Cities. Jessica is the best! She is very easy to work with and follows through to make sure everything goes smoothly. Going forward I will only lease from a location she is at!

Jessica, the property manager, is awesome. She helped us out with all of our move in questions, which made the process painless!

Excellent customer service, staff super helpful and friendly!! I recently learned that they can change the price of rental even though you start off with a certain price. I thought this was odd, we'll see if this happens to us.

Jessica was quite helpful and let me look around to find a unit with a flat driveway so it was easy to get my boat in.

Nice units! Great people

Clean and professional, built in car park inside is nice for when it's cold. Jessica was a delight, funny, and extremely charming!

Jessica is ABSOLUTELY tops in customer service. She really knows what she is doing. The unit she rented to me is just the right size for the stuff I needed to store.

Rented a unit for my car. Jessica was very friendly, informative and fast. Would highly recommend this facility

Amazing customer service, above and beyond. The lovely individual working Tuesday 1/17/23 at Flying Cloud in Eden Prairie was so helpful!! Made a stressful situation much easier to navigate. Thank you!

Transferred to a different Unit this weekend. Jessica made the process of me moving out of the old unit and returning my lock very easy and painless. she also took care of my trash!!

We had a wonderful experience! Jessica was so kind and understanding in a time that has been really rough for us, we feel she went over and beyond for us! Jessica has a very friendly and caring personality that makes you feel welcome. I would DEFINITELY recommend this location to anyone!

Jessica was amazing and knows what she is doing.

Good prices & good security ...

I absolutely regret ever renting a storage unit from this place the management is terrible, never there, and when you can get a hold of them they are very uncooperative and combative. I wouldn't recommend this place to my worst enemy.

Great experience. Friendly staff that were happy to show us around. Jessica was very nice and was able to answer everything we asked. Ended up getting a unit we are satisfied with.

If you are looking for great service this is the place for you! Jessica and Mark are awesome and so friendly to work with and great the temp controlled building if you can... You can drive your car right in😊😊😊

There was an issue regarding safety with my unit. I was notified within hours, unit secured and reassured. Jessica was great, she shared she lock checks every night and I could tell security and integrity were valued.

Jessica was incredibly helpful on a late Saturday afternoon! I thought no one would be there, but there she was a smile and a helping hand!

Jessica is great to work with! She made getting into a bigger space super easy. Thanks Jessica!!

Jessica was very helpful, even going so far as to measure the doorway after I left to make sure my sofa would fit!

The facility was clean, secure and fairly priced, but what made it a standout experience was Jessica. She was always helpful and available (!!!) when we needed her. In addition to delivering great service to us for two years, she was incredibly accommodating and patient with helping our 84-year old grandmother find and secure her storage unit.

I called the Eden Prairie Public storage, to find out information about storage rental and the woman I was talking to, Jessica, was so helpful and knowledgeable she was able to answer all my questions and was very friendly. Great customer service!

Perfect experience! Tina was perfect and professional. I’ll be back!

Tina and Jessica were very helpful sorting out my storage issues. The phone app makes accessing my space & account so easy!!

Jessica and Tina give me a great customer service. They were both very nice and professional.

Wonderful to work with! Thank you!

Tina was really nice to work with! Thank you!

I’ve had a great experience at this Public Storage location. Tina helped me find a space for my car that would be tow truck accessible since my car’s engine is down, and still honored the promotion that was presented online. She and her staff have been extremely pleasant and professional the entire time I’ve been working with them.

Tina and crew are awesome! Tina helped me get set up with a great unit, and gave a better rate than I expected! Thank you!

Tina is awesome and deserves a raise

Having decided to move to Minneapolis from out of state, to be near family, we needed a storage facility. I called Brain on Eden Prairie Road and he was super helpful but did not have what we needed. He was helpful and helped me get in contact with Tina on Flying Cloud Road. She was just what we needed to feel taken care of with storage. She wanted to make our move as stress free as possible, kept in contact with me, explained how everything worked, and met us with a warm Minnesota welcome , a smile, and the comfort we needed to know we had picked the right place to store our stuff. She is such an asset to Public Storage and has pride about her work! You have great workers in Eden Prairie and we're glad we are able to keep our stuff on Flying Cloud Road. Thank you, Tina, for all you have done for us, you went above and beyond in making this stress free. We appreciate everything. Sincerely, Joni Rahrich

Amazing customer service!

I had to store two new trailers in a pinch over winter and Tina bent over backwards to find the right storage solution to fit my needs. I am not easy to reach so we played a lot of phone tag. She was so caring and attentive throughout the process; it is abundantly clear that she loves her job and is damn good at it. When she did not have immediate availability, she asked around at other Public Storage properties to find what I was looking for. As soon as a viable space became available at her property, she called and got me in. These days, with the focus on online transactions and order pick-up or delivery, exceptional customer service like Tina's is unexpected, hard-to-find and so, so appreciated.

Very quick, professional, friendly, and got in the day we called. Clean units. Affordable rates and even offer specials.

Great storage location (private, on quiet road, but close to main traffic artery). Amazing staff that works toward solutions instead of constraints/limitations.

I stopped in at 840pm, the gate closes at 9pm. While leaving and putting everything back in the trailer by 915, the on duty manager locked 3 of our vehicles in and we have to dial 911 now. She says the gate locks you in at 10, I said well I’ll guess I’ll have to do a 911 as she promised we would be here all night. There’s a little house here attached to the office where little children are watching us through the window. Literally, the manager is locking us in and playing games. Well, congrats, I’ll never rent here again. Eden prairie police are amazing people. After I confirmed children were looking at me through the window, it’s like, they’re in the house with the office. They just shut the lights off and they’re playing games. I showed a photo of the child looking at me through the window and the police were like, yeah no we’re not playing her games. I’m not saying she should be fired or did anything wrong, but if I were the city council they would want to know about this as they renew any permits or inspect the gate system that was clearly shut off. She told me it shuts off at 10pm and that we would stay here all night she didn’t care. Uh huh. So if you’re renting from this place, 911 is the gate number you need to call if you’re detained by Karen.

Ok, where to start? This was my first time using this service, so naturally I need to ask questions before I fully commit. I found out it was a herpes free place, and Tina kept the property in emaculate shape...well groomed. Putting my stuff in was amazing! The climate controlled box was just the right size! When I pulled my stuff out, it was super hassle free, and quite easy to do so. I would like to thank Tina and staff for an amazing time!! And yes I will be back if I need those services again.

They do a great job!

THEE BEST, most friendly, efficient and amazing customer service! If every place ran this way the world would be a better place. :) I left with tears in my eyes because TINA and ASHLEY were like angels sent to help us solve a major problem! It was 10 minutes before Public Storage closed and we were DESPARATE to find a place to unload a truck. (An entire another story where U-Haul failed) so we called here and they offered to stay open until we got there, had everything ready in 8 MINUTES from the time we walked in the door and couldn't have been more accommodating! I hope both TINA and ASHLEY are commended and given something to recognize their OUTSTANDING service! Also, the unit was clean and the entire business is very nice inside and out.

This place is really a good place to store things. I really like the staff. Tonight Zoe Ann informed me there is a way to open the gate remotely using my phone! So helpful she was. I always appreciate people who go out of there way to make my life easier, thank you Zoe Ann!!

Zoe Ann was wonderful to work with. Great customer service!!

Excellent customer service from Tina and Ashley! I highly recommend!

Tina was fantastic. So helpful getting my unit. Thank you for all your help. Tina provided 5 Star service! !!!

Zoe was Awesome! She was super friendly and helpful getting us set up in our new rental space. Ask for her!

Awesome place

Tina is amazing she has help me with so many unit and get me 2 unit I love and plan to keep for years to come She is my go-to gal she has been so helpful and answered all of my questions she also gave me ideas which were very very helpful ones that I have not thought of I have referred for people over to Tina and they all took units at her location in Eden Prairie they also all said how sweet and nice she was and how helpful she was that she had not they have not experienced that with others public storage areas as much as with Tina I truly believe you should be giving her a raise because she is extremely knowledgeable and was very helpful and accommodating to all of the people I referred her to I hope I can rent with her and the future

Tina was very professional, efficient and kind, she resolved my issue quickly and painlessly and made my experience with public storage a great one.

Tina did an outstanding job of answering all my questions and making the administrivia take as short a time as possible. The property was clean and welcoming. Tina, you ROCK!! Whatever your boss is paying you, it isn't enough.

Tina was very helpful. She was engaged with us and told us about a few moving products that would help us. She even came out to the lot and helped us push our boat into the stall. Tina is very helpful and makes a job that could be mundane into something interesting. My son and I both left and declared how impressed we were.

Tina was amazing I was putting my boat away for the winter and it was a tight fit and she helped all the way until the end I would most definitely recommend this place for all of your storage needs

Tina was awesome fixing an issue I had with the original unit I'd reserved. Excellent customer service and problem resolution on her part. I highly recommend!

Amazing! Easy to get set up, and was even easier when I had finished with the unit. Never even the slightest issues and the staff went above and beyond every time I walked in. I would definitely recommend this location to anyone for long term or temporary storage.

This is a wonderful place to trust with your belongings!!!. The place is always clean and the environment very friendly. Having lived in the Eden Prairie area for over 30 years, this was my first go to storage facility (still have that same storage for almost 8 years - no problems) and I have continued to own different units over the years. Tina has excellent command of the facility. If you need to get set up, have any questions or concerns, she addresses them RIGHT away. She is always available when I call, and if you get her voicemail, you will be sure to get a call right back:) This is a great property, in a great location and the staff will definitely steer you in the right direction. Just awesome!!! Good job!

Great service... extremely helpful and professional/clean and organized!

Emaculately clean..... Friendly and TINA WAS AWESOME!! I will use their services in the future if needed!! P. S. Marcus says thank you for everything! 💜🚘💜

Beware of water problems, our unit was flooded and everything we had was ruined! They acknowledged the damage and took responsibility but Tina refused to offer any concessions! Absolutely the worst mistake we made renting a unit here, if I could give them a zero I would!

Exceptional customer service. Very patient with last minute changes. Onsite management was exemplary.

Tina from Public Storage is the best! She has all the information you will need and is super helpful

I am so happy Tina resolve my issue! They definitely value customer service and a good experience!

Tina provided excellent service and exceeded all our expectations. we would highly recommend this facility to any one.

Was a very clean unit, and the manager was very helpful in helping me complete all of my paperwork online so I did not need to complete anything while moving.

We rented a couple of Months ago and had to upgrade to a larger unit a few weeks ago. We have worked each time with Tina who is amazing!!!’ She is so helpful and has made the transition with wonderful recommendations that have made all a breeze. Thank you Tina! You are a gym and the complex has well served our needs!

Amazing service! So easy and quick to rent a unit!

Tina and Colby were very helpful and friendly through the entire process. Easy online check in and clean stalls for storage.

Easy access. Seems like a clean place.

I want to thank Tina and Tee for going the extra mile to work with me. I was moving to MN from another state, and they worked with me so my storage unit would be ready when my "treasures" arrived even though I wouldn't be there. While the unit I reserved wasn't available for my move it day, they found another unit that worked for me at a great price. I appreciate them being so fair, responsive, and each to work with.

Very accommodating!

Tina was very helpful. The grounds are clean and you have easy access to your storage unit. I will definitely recommend this business to friends.

Tina is the best! Helped me with my storage questions and got me lined up in the perfect space. Pleasure to deal with.

This was a tremendous experience, everything was perfect to set up a new location to keep my supplies as we move to a new home. Tina was wonderful with her help for this 'old guy struggling with the 2020 technology. Tina is very personable and treats this facility as personal home and everything is in wonderful condition. I think I will stay with this service for a long time. It will become a second home for my stuff, my tools. GOOD JOB, I'M EXCIETED

Just another place on our route of making money and mayhem. Having fun and building the dream.

I was in an out within 20 minutes. We started by going to my assigned unit to make sure it was big enough and clean/good condition. We went back to the leasing office, signed some documents, tested out my lock code and I was on my way. I was helped by Sam who was very friendly and professional. To get 5 stars in the future, I think Public Storage could be more upfront with logistics and fees. My total due at signing was about $65 -- this included $1 for the first month's rent, $25 "admin fee" (I think for the lock?) and finally insurance.

Worst. Storage. Ever! Mice droppings in my unit & in my boxes/personal affects! Asked multiple times for them to take car of problem & was never done. Price was quoted/given & guaranteed, then promptly increased Jan. 2020. I have a call into the District Manager & have yet to get a response. Beware!!!

Got charged for April on the 3rd after I vacated on the 2nd. Someone had to do a manual Auto Pay as well as that was turned off - won't refund April. Total scam. Not to mention they raised my rent $30 per month (a 25% increase) without notice. Will never use Public Storage again.

This facility is absolutely great. Sara and Cara are very helpful and friendly. I have rented a space many times in the past. This is by far the best experience yet.

Super facility, very competent and helpful staff member (Thank you to Tee!). Clean, well-lit, secure.

This experience was fantastic! I misplaced my key and it took Reiley B. 5 minutes to put in for a replacement! Only $20 too! And to top it all off, he pushed me out of the snow bank! Thank you for all you do!

The staff was great but the units are a little pricey. Overall I had a good experience with them though.

Andi was wonderful to work with! Very professional!

Property was clean

Cara and Andi were very helpful and very informative. Really made it easy to get a unit. Would never go any other storage if I had a choice

Awesome customer service great helpers cara and andi were the best help at any public storage I have ever used 💯 go here ask for Cara or Andi for excellent service

Been a tenant for over ten years, experienced great service and cooperation with staff even though it changes naturally. Always been well taken care of and I appreciate it!

Andi gave clear and thorough explanations of everything I needed to know. Easy process!

Super easy and quick set up! Andi was incredibly helpful. I definitely recommend this to anyone looking for a good storage unit!

My experience with p.s is always exceptional. Ms.Andi is a delight and her customer service is impeccable. Public storage is lucky to have Andi!!!!!

Rock star Andi she the best very cool

The property manager Andi was very helpful

I went to this location to make a payment and was unable to make a card payment. Andi was so helpful and great. She worked wit me and we came to a solution. If u go here see Andi. She is kind and will go the extra mile to make ur experience pleasant.

This place is great, friendly staff!!! Great management w/Andi and Cara

Andi was great. Thorough and very helpful

Great to work with, made things easy, thanks Andi and Cara!

Andi was super helpful and made the process extremely easy.

Andi was great, easy check in process.

We need to look at a storage but needed to show at 9 am instead of 9:30. Andi came early and was delightful, professional and friendly

Andi is friendly, informative, upbeat, helpful... and very sweet. You have a winner here.

Great experience with Andi. Super fast in and out and my convertible is safe for another winter. Appointment was set for 10:00 am and I was done with storage and out of the facility at 10:32 am. That was all Andi being super efficient with her clients time. She is also way funnier than Craig at the Eden Prairie road Public Storage. Craig is awesome too just not as funny as Andi.

Very efficient . Easy process. Andi very helpful customizing services to my needs. Nice job!

Cars was awesome

Andi was great to work with!

Andi and Sam ....what a great team! Helpful courteous insightful

Andi is awesome! She was super helpful and professional!

I have been very very pleased with the service and clean facilities here. Andy has been very helpful and does her best to see that all my needs are taken care of. She is the best!!!

Andi made move in a very pleasant experience. Thanks again!

Andi did a great job checking me in Very professional.

This place is a good place to store your belongings the property manger Andy was helpful I would recommend to use this place for renting storage.

My time at Public Storage in Eden Prairie with Andi and Danny was awesome! Took all the time that I needed to feel comfortable settling in here and taking care of my property that needs to be stored. Thank you so much both of you for the help and guidance that you gave me today

Perfect service really nice personal good attention Andi is the property manager really preffessional and nice

Andi is the best!

Very helpful by Andi. Was extremely helpful and organized.

Andi was very helpful and the process was straightforward. Unit stayed dry the entire time and didn't have any musty odor.

Andi does a great job explaining everything and was a pleasure to work with. Work recommend to friends and family!

Andi was so great! She was very helpful, detailed and enjoyable to work with. She walked me through the process very well. I would recommend this location. Thanks Andi!

Everything was great. Andi was very resourceful and helpful in finding the perfect unit for me !

Moving from Alaska, Andi and Tee made my storage experience stress free and enjoyable! From the updated reminders on our appointment, to advocating for my preferences, I would rent here any time!

Andi was great. She helped get me checked in, took her time, and made sure I had everything I needed for my rental. Very comfortable to have my stuff stored here.

We have had a great experience with this facility. We highly recommend it. Tina & Andi have truly gone above and beyond for us.

I just moved out of here after 15 yrs of storage. The only reason I moved out is I am no longer in the area. Tina and Andi are the best, very easy to work with. In the 15 yrs there I NEVER saw a bug, spider, cricket or mouse....great facility to rent from.

Andi was excellent and helpful walking me through the process. 5Star Service. Thanks

We have been very pleased with the storage unit we rented. It served us well while we down sized. This was our second time using a public storage facility and we would recommend public storage to our friends. The only thing that was disappointing was the big jump in the cost of rent.

Great experience. Very helpful. Andi could not have been more helpful.

Andi was so helpful! She was so fabulous, supportive, and on top of everything! She made this process so easy and fun. She helped us with every question and situation, and even assisted with quick changes we made. Would absolutely recommend this Public Storage!

Tee was exceptionally friendly, helpful and knowledgeable about the entire process. She made the entire experience easy and very quick. My husband and I rented a 10' x 25' storage unit and were able to look at it immediately. The price is great (the fall sale just started so our unit was priced 1/2 off) and the space is clean. We will be recommending to our friends and family.

Andi was the employee that helped me secure and rent a storage unit. She was very personable, pleasant and provided above par customer service in my transaction. Great price and great location!

Danny & Andi were quick and easy to work with along with being very friendly.

Andi helped us immensely! Highly recommended!

Andi is extremely helpful and personable. Fast , easy experience

Great experience! I was helped by Andi, and she was terrific! Easy going, very helpful and I will recommend this storage lot to anybody I know that is looking. Again thank you Andi for getting me set up with a unit. Patrick——

I helped my parents move stuff a few days ago, the staff was super nice and helpful, 10/10 would r8 again.

Great location and helpful staff. Pleasure doing business with them!

I rented a 10' x 15' storage space for my office goods whilst waiting for my commercial space to be ready. The manager Tina made it very easy to do so. She is always friendly and helpful, more so than every other employee I have dealt with. I was impressed with her service and dedication to me (the customer). If you need to rent storage space, speak with Tina,... you can't go wrong!

It was an acceptable place to meet someone for a Craigslist transaction.

Tina was very helpful, guided from initial tour to closing the rent. I left few house hold things in storage unknowingly , which was collected and kept it safe and returned to me.

What absolute joy Tina, the site manager, is to work with! I asked her if she liked her job and she said she "loved it", she loves making peoples experience a smooth one! She is happy and knows exactly what she is talking about!We will definitely use you again and tell everyone we know what a great experience this has been....thanks Tina......and, Public Storage, PLEASE take care of her, it would a shame to lose someone like her!!!

The General Manager, Tina, provided outstanding customer service. Property is very well maintained. The price was very competitive and the location is easy on and off from Hwy 62/212.

Tina did an excellent job checking us in and getting our space assigned. She was clear in her directions and very cordial.

Sam, at the public storage in Eden Prairie was really helpful. She was quick, efficient and answer any question i had. A+++ Service!

Easy smooth check-in and nice facility. Thanks Andi!

Andi very good service

Mage and Tina are so awesome and easy to work with. I choose the right storage spot for my things and customer service helped my move go sooooooo easy.

Tina went above and beyond. Taking time out from her lunch to help with a lost key situation. She was very understanding and accommodating. Gret Job.

Tina was so wonderful in helping me find the right space for me. I called around to a lot of other stores and she was the most helpful and nice person I talked to. I would recommend this location out of all of them to everyone I know. P.S. Tina has the best customer service by far. As busy as she was she still had a smile on her face and was so nice to everyone that walked through her door. BEST SERVICE EVER!!!!!!

Tina was very helpful.

Great location easy access somewhat reasonable prices. Staff could be a little bit more polite though.

Never had any problems with the service, or the people here, so what else is there to say?

Great customer service from Andi

Andi gave an excellent service, I have taken the storage same day!

Stopped in with my son and rented a 5X5 and Janet was very helpful. Great service

AwesomeAndi&Tina

Andi was very helpful and knowledgeable

Tina was very helpful! Great experience. Fast, friendly and efficient!

Donna and Andi were extremely helpful! I had an account issues and they both went above and beyond making my reservation happen!

Donna always does a great job when I come in New York to pay my bills thank you

Andi was very helpful getting me the info I needed about my storage space!

Andi helped me in extremely cold conditions

Miss Donna & Andi are always courteous & professional!

Miss Donna did an excellent job when I walked into the door she made me feel so welcome she show me my space and all the things I needed I appreciate from great work thank you public storage

Ms Donna was a great help!

Miss Donna is the best

Miss Dona is great SHE EXPLAIN EVERYTHING THROUGHLY VERY FRIENDLY AND SUPER NICE SHE HAS DONE A GREAT JOB

Ms Donna was excellent! Very knowledgeable and helpful. Knew her stuff!

I recently placed a call simply to ask questions on behalf of a potential renter. The company rep created a reservation for me, including a move in date, and misquoted the rent $100 less than the actual rate. I was very clear multiple times that I was merely fact-finding during this conversation. I was also clear with the employee called me, during the first call, to welcome me and confirm my reservation - that I did not make. Next, I received multiple emails to confirm and ...make payment. those come from a Do Not Reply so I was forced to call again to cancel. I had to explain more than once that I never made a reservation before they finally cancelled for me. I will never use, or recommend, this company. See more

Mrs Dana is so helpful with the whole process of this facility she helped me a great deal. When I forgot my password to the gate she got me the password I needed! Such a great facility! Thanks!

Miss Donna was great. Awesome customer service.

Very quick and friendly service. Ms. Donna was a rockstar

Donna was super helpful! Definitely recommend this location

We have had nothing but impeccable service from our Public Storage and the empolyees. Ms Donna was such a delight to work with and help me with my needs. She is a gold star employee!

Donna was great to work with.

Miss Donna was great....

Miss Donna does excellent service. Super helpful and cheerful.

Miss Donna did s greatest job

Miss Donna

Great experience getting my unit rented and leased signed.

Miss Donna has been very nice and very helpful thank you for her great customer service

Miss Donna has this place organized!

Miss Donna is a big help and even taught me a new thing on my phone !!!

Miss Dana is the best

Ms Donna was excellent, she helped me all through the process and made the entire thing hassle free.

Ms Donna was great help and answered all my questions.

Miss Donna

Rhonda was awesome! Easy process. No pressure sales. Very thorough explanation of contract details provided.

Miss Donna did a great job

Donna is wonderful!

Donna and Ronda are wonderful!

Great service from Ms Donna!

Donna and Tina gave great customer service and were very helpful.

I want to say miss Donna in Ronda gave me great customer service I really appreciate that

M's Donna is always smiling and helpful!

Thank You Public Storage in Eden Prairie for hiring such a delightful, polite and courteous employee named Rhonda. I discovered she has exceptional phone skills and treated me with the utmost respect, patience and professional diplomacy . In today's complex business world, it is rare to experience an employee with great people skills and superb customer service skills. Rhonda made me feel very important and had such a positive attitude toward answering all of my questions. I am a new customer and not familiar with all operational rules and regulations. Rhonda took quality time to explain all proper protocols to follow. She never rushed me and even went out of her way to provide important addition information to think about for the future. Thanks to Rhonda's priceless customer service and outstanding people skills, I truly feel like I made the right choice in choosing Public Storage.

We had a wonderful experience with Miss Donna

Donna is awesome, very clean place

Miss donna was great!

Miss Donna it's crazy but she is the bomb

Donna was great!!!

Ms.donna was a wonderful person who helped me get a storage unit

Ms Donna was extremely helpful and explained everything fully

Miss Donna

I really appreciate Miss Donna her spirit and attitude is awesome I love her laughter in the office I love this she always tries her best to make sure that everything is complete and done well for me thank you public storage for Miss Donna

Manangment is amazing. Miss Donna was wonderful.

Miss Donna was great and helpful and got us what we needed quickly and efficiently

Sara is awesome!

Sara was very helpful and awnsered all of my questions on the phone!!

Miss Donna does great work!!

Excellent

Amazing customer service- perfect for our needs!

Donna gave me great information and was very helpful and respectful at all times. Never had such good customer service before.

Miss Donna did an excellent job for me I really appreciate everything she does for me thank you

Miss. Donna was the greatest and helpful person ever!!!!!!!!!

Miss Donna was the best.

Miss Donna is a fantastic rep and knows her job and performs very well. 10/10

Manager did great job

Miss Donna was very helpful and made check-in a breeze!

Ms. Donna was exceptional to work with

Not happy about insurance requirement. Donna was wonderful.

Miss. Donna is amazing! I want a seat in this office just to spend time with her!

Ms. Donna gave me GREAT customer service and is there to help with anything you may need. I had to file an insurance claim but she has helped me through every step.

Donna is the best! She made it super easy and fast!

Miss Donna offered amazing customer service!

Donna is awesome!!

Donna gave my mom good service today.

Miss. Donna had the most fabulous customer service I’ve ever received in my life! Highly recommend this facility in Eden Prairie

Miss Donna gave me wonderful service!

Great service. Miss Donna is a delight!

Clean

Ms. Donna was terrific to work with! Great people, great staff and great storage units. Highly recommend calling Ms. Donna! She is terrific!

Ms. Donna was absolutely phenomenal to work with! I would strongly recommend using this location as it was a very positive experience.

Worked well

Donna helped me out and I had great service.

Donna and Jan were very helpful and engaging. It was a great experience!

Donna and Jan hooked me up! Amazing service, highly recommend!

Donna has incredible service, very helpful and friendly!!

rude

Great

Great service. Donna was extremely helpful. Would highly recommend.

Donna is great to work with

No issues, got my receipt today - rented for a month. A little dirty but I think it's to be expected.. also I tried to get the 'one dollar first month' deal and it ended up being 1/2 off so be careful about that one! :) Everyone was super helpful and the door code is fun. I will use again if necessary. :D

Donna has been so helpful every time I have come in to make a payment.

Donna was great!

Cindy and Donna are the best!

Donna was very helpful! Great customer service!

Donna was great!

Donna and Cheryl were fantastic!! During the move of my mothers things to a storage unit. So helpful!

Donna and Cheryl were great to work with.

Although I generally think that storage areas are overpriced, this Public Storage had a great deal going on and the customer service that we received was absolutely amazing. The call center representative and Helen at the front desk were great!

Came in to rent a unit and Miss Donna and Megan were great customer service I appreciate having such good employees to work with they were very knowledgeable and they just did great

Donna was extroidinary to work with, very professional and very easy going. Great experience.

We had a great experience today at Public Storage storing our car. Carol was super easy to work with and explained all the details. We would definitely recommend!

Janice was very helpful. Super awesome

Donna gives customers great customer service!

Janice and Donna were the best!!! VERY helpful when I needed their help. They were very friendly and explained things in a clear and concise manner. I wouldn’t go anywhere else for my storage needs!

I would like to gave a special thanks to Ms.Donna and Ms.Janice for helping me with my unit today, they are two well respected women.

Donna was superb...

Donna gave me excellent customer service!

Donna was great. Very personable and helpful.

Danna great job!

Pretty excellent customer service .. From donna

I came when it was a snow blizzard couldnt do much because the weather then came the next day when the blizzard was over and roads were clear to drive and they still haven't plowed came 2 times and still nothing i couldn't believe it i had paid for something i could have access too because they still haven't plowed only the entrance...

I experience great customer service. The attendant was very helpful upon checking.

Donna

Donna, the manager, is a jack of all trades and was very helpful. We would have preferred the last month to be prorated, as we took our car out earlier in the month, but other than that, all was taken care of beautifully.

Donna was amazing and super helpful. I will definitely recommend to friends and family!

Donna rocks!

Friendly people and secure storage.

Donna

Ms. Donna was very helpful. She made my reminder call and was upbeat and friendly. The appointment date, I was greeted with a smile amd my family was engaged during the whole process. I am happy to rent and store my belongings here.

I was in Hopkins with a parking space I came to Eden Prairie East to find a woman called Miss Donna her laughter is out of the world great customer service thank you

I have rented 2 storage units at this location now. I experienced no problems the first time, great customer service. I just vacated the unit I was renting in January, gave them notice in January that I was. They told me just to have the unit cleaned, and lock off at the end of the month. Had the unit cleaned out and moved out by the 30th, and they charged me for the month of February. Contacted them and they did not offer any help saying that I was not moved out until the 2nd of February. Said they would contact the regional manager, and I never heard back. If your looking for a place to rent a unit, go somewhere else.

Donna was amazingly helpful and a pleasure to do business with!

Donna has a Very pleasant attitude and was nice to work wiyh

Donna and Twanika were fabulous and got us in and out very efficiently! Couldn’t as asked for a better service! Units are clean and bathrooms were clean! Great customer service!!

Excellent customer service! Twanika and Sharon run the place and they are GREAT. I am working on a huge Super Bowl project for my job with a lot of moving parts and they are keeping me updated on deliveries and super easy to work with. If you need a storage place with great customer service, seek out Public Storage in Eden Prairie on Flying Cloud.

Maigan was extremely helpful. Great employee

Good service

absolutely phenomenal service! The lady stayed in extra so I could get my account up the same day!

Twankia is amazing! Extremely great customer service and friendly demeanor! The unit I’m renting is extremely clean and conveniently located. Highly recommend this location

They try, but the facilities are dated

Janice was wonderful! We hadn’t anticipated moving into a different storage unit that day, but she found one within our price range and was ver accommodating with move-in times and flexibility. In person and on the phone she answered all questions with detailed information. Highly recommend this location.

Super helpful staff and great/clean facilities

Twanika was awesome! It was a pleasure dealing with her. She greeted us when we walked in with a smile and was very pleasant and super helpful.

This has been the worst customer service experience I have ever had so far. This lady Carrol is the storage manager and she was nothing but inefficient and rushing. When I arrived she did not have any customers, yet she was rushing me and treating me like a piece of object there. I wanted to move in the same day and I had a reservation on the phone (the guy on the phone was very courteous) but when I arrived around 4:40 PM she treated me really badly. She told me that she has a customer who will be arriving momentarily yet 5-10 minutes passed and the customer was still not there, then after a lot of back and forth she agreed to show me my reserved unit and it was like 1 minute total. Then she rushed me and did not want to answer my questions and kept saying that I needed to come back tomorrow. I begged her to accommodate me for that day, she kept refusing, yet there was still no customers there. Then I told her that I am going to call the Metro Storage which gladly accomodated me and I moved in the same day with Metro Storage. On the way to Metro storage and after I told Carrol that I was going to report her behavior to higher management, she called and tried to book me for the same day and I told her that it was too late because I was already on my way to Metro Storage. Bottom line is stay away from this public storage place because chances of being treated like a piece of sh** is really high.

Nothing much to say besides it being a good place to store your stuff, the employees here were very professional and quick with getting us a storage locker.

I didn't like the hidden cost of $20 per lock. Won't let you use your own lock. However we got a storage unit for $1 Plus $25 admin fee

Hey, ever been to a storage facility? This one is nice.

Exceptional customer service by Shirley and Twanika on 3 June in keeping to the appointment hour, inspecting the locker and setting up my new account. I could not have been more pleased!

My experience was five star!! Twanika was the property manager that assisted us, and she was helpful, detailed, quick, and professional, yet with a bright and friendly personality. Thank you, Twanika for the wonderful experience.

Very friendly staff. Our adult kids used this location and had a good experience so we used them as well.

Awesome service at this location! I reserved a unit and within 10 minutes I was ready to go!

These asswads cut off everyone's lock over the weekend and replaced them with their own key. Locked out of our storage unit with no warning

Great service - fast response!

Great experience, very clean and friendly Janice was a pleasure to work with.

I have zero complaints about my month or so using this place between housing. The gentleman at setup was very friendly and direct. Exiting was as simple as selecting a date online and leaving. Very smooth experience

Very clean unit and check in was smooth

Tyanika was amazing with finding me the right storage unit, very professional and nice to work with. I highly recommend this place.

Twanika and John are exceptional when it comes to customer service. Leased an outdoor space for 6 months. No issues and well lit,safe facility. Thanks again!!!

Twaika was very helpful in setting up my account and showing me the best way to get to my parking space.

Great friendly and knowledgeable service. Highly recommended

Couldn't have been easier. Checked online and found a unit. Within minutes I got a call from Public Storage in Eden Prairie to set up a time to come in and sign up for a storage unit. Super friendly and competent people in the office. Storage unit easy to access and clean. It is really accessible off of freeway as well. I think it's a good value.

Quick easy painless

Very good service and very professional. I was in and out no time wasted

John called me a few minutes after I put in a reservation online. He was friendly and helpful. When I went into the office to sign the contract, Twanika was at the front desk. She went over everything very thoroughly - showed the packing supplies that were available and took me to the unit I am renting. She was great!

Great facility and friendly staff! Would recommend to all!

Very nice staff. Getting our storage was a quick and easy process.