Public Storage Self-Storage Units at 9033 Lyndale Ave S, Bloomington, MN

Good service and very friendly, I felt very comfortable.

This gets long due to the sheer quantity of problems and evidence of mismanagement and corruption. At the time of this writing, there has been no one in the office for 2 days (Thursday Jan 2, and Friday Jan 3)and no one has responded to my telephone messages. To make matters worse I cannot gain access to my stuff, neither with the app or with the touchpad at the gate. Either the code was changed without my knowledge, or there was a clerical error. My last access was in November, and I’m enrolled in auto-pay. Obviously this is not a good place to put your stuff if you like to have access to it. I’m at a loss to explain the positive reviews. Update for Jan 15. There was someone at the office that day. He was friendly and tried to address my new problem. That is, there were no dollies. A plus at this facility is that there are long flat dollies like you find at a big box hardware store. They are essential for me since my locker is more than 50 yards from the elevator. The person on duty conjectured that some people were keeping them in their lockers. The app was able to open the gate today but it took a few reboots of the app to get it to work. January 22. Just when you think it can’t get any worse, it does. When I went to access some items from my locker, I found a water leak right on top of my electric chain saw, and its charger. Still no dollies in evidence . The attendant claims there is one and people have been fighting over it. January 29, elevator still out of service. The puddle has almost dried in the unit. I’m hoping to move out before the next big snow melt, and more possible damage,but without a dolly and an operating elevator I’m a prisoner. February 14 the elevator was repaired after a week and a dolly is sometimes available. But new problems emerged. I spoke with a district manager who tried to get me a reimbursement of rent already paid but what happened was the record of rent paid disappeared. Now I’m getting daily calls, texts and/or emails demanding payment of “past due” rent. Calls to rectify the matter have not sufficed. Today I was lucky enough to gain access to my locker to remove the lighter and more valuable items. The heavier stuff I didn’t have the means to remove and the electric chainsaw was already destroyed. I left the lock off the locker. The threat of losing my stuff was becoming more real, and I had to cut my losses. I’m ashamed I stayed this long. Update: The problem of alleged non-payment was resolved after some time but late fees accrue and the calls and texts keep coming. No way to move the last three items out without a dolly or access. Fortunately, Jay, who has always been helpful, secured me a dolly, and got me a temporary entrance code and I was able to clear the remaining items to the dumpster.

Booking online was a hassle. After I finaly got my parking space booked online cause there was nobody on site I got into gate and I seen there were 2 different size parking spaces so since there was nobody on site I had to call public storage just to find out I was not able to speak to anyone from the site.. I was roughly given the are where I would find my spot. I rented a 10'x25' and the spot didn't measure 10x25. I called customer service and told them I would like my money back and I was informed that I would not be getting all my money back I wasn't able to use the spot I signed for and it wasn't the size I was told it would be either.. I spoke to supervisor and ended up getting refund.. All that cause the don't provide the size spot they say they do. I generalized my experience

Jay is very nicest person in the store, she helped me a lot and make sure that I understand everything. Thank you Jay I appreciate everything 🙏

Jay is super nice and she helped us out so much.

I had an amazing experience at this location with Madison, she was very helpful and answered all of my questions and concerns with a spectacular attitude. I will be coming back to rent knowing I can receive the highest quality of customer service at this location. Thank you!

I've used Public storage in the past and I've had a good experience. Great staff. Quick to responsed. Definitely recommend.

Nick is spectacular

Nick made it very easy to rent the unit. The place is very clean.

April is very professional and courteous. I would recommend this place to anyone.

April May is fantastic and the property is clean and safe. Highly recommend!

Great service and perfect for my needs.

April was very helpful and I'm set to go!

Awesome ! Great service, she made so easy

Great experience

April did a great job for us!

Dealt with Jessica @ Bloomington Public Storage off of Lyndale. Had a billing issue that she promptly addressed and saw an immediate resolution to the issue at hand. Have stored at this local facility several times and by far Jessica was the most professional, courteous, and on top of their game staff member I have come across..!! Publis Storage should be lucky to have her & I am sincere with that! Thank you! Lane -

April was soooo helpful and went out of her way on something I feared would be impossible

It’s was amazing customer service and I had idea to choose public storage to rent garage April she was open mind person and she smile 😃

Great storage facility. April is very communicative and helpful

Eve was so so helpful, and so kind to me and my daughter!!!!! She answered all of my questions.

Eve was very helpful beautiful friendly and tough

Eve is very courtious, friendly.& helpful. I was nervous being first time renting a storage space and she found great space and made easy access helped me download the app highly recommend her - Public Storage

Eve was so very helpful!!! The whole staff has been great since I got my unit here!

Eve was so helpful and accommodating with getting my storage unit ready!

Eve helped a lot

Eve is she Rocks

Eve was great

I'm writing this review today to recognize our new property manager jessica ,that I see Who always has a smile on her face. I see her creating a win win situation and her sunny disposition put peoples worries to bed. She is very knowledgeable on the property and well manages the building.

Jessica is very knowledgeable,kind,helpful and a huge asset to your company. With your high turnover lately with employees I hope she stays a very long time so please keep her happy.

So glad I decided to store here! Jessica rocks.

Tashawna was very nice and made this process very easy

Tashwana was the true MVP and really took charge in helping me convert my 2 small lockers into one larger one. She took care of business making it super easy for me, Thank you so much Tashwana Nick Fischer

Jessica was a big help, love the costumer Service, great attitude most definitely need a raise 10/10

Jessica was awesome and very helpful!!!

Very polite and when I needed something they were there to help!

Wonderful wonderful finally a great manager.

New manager is awesome helps you with everything and she is really amazing

Jessica is so amazing and helped immensely with helping find the exact unit we needed! The only downfall is that there were no carts to help make the move easier.

Very helpful great customer service skills , was taken care of quickly and managed to resolve my issue .

Jessica it is good on everything

It's amazing there is a really nice lady. Her name is Erica, she's really nice, and the place is really cool, thank you, Erica

Clean place and Erica is very helpful property manager and super cool.

Met Erica the new property manager and what a breath of fresh air. The place both outside and in is cleaner than it has been in recent months as they went through a few mgrs that didn't stay or didn't make the cut. She was managing multiple locations today, quite busy as you may imagine. As busy as she was she took the time to help me solve a very time sensitive issue. Literally stopping every thing she was doing and got me squared away. Best property mgr they've had in quite some time, she's just what this property needed. Like I said at the beginning of this "what a breath of fresh air". Erica if you see this thanks again.

Erica was amazing, she has amazing customer service

Erica was super helpful, provided me with information, and she was friendly.

Not a big fan of "public storage" as a business.

Managers are very helpful

First meeting with Nicole was very nice, when she found my reservation. She asked me to come back Saturday morning to sign up. I came in Saturday and she got me signed up. Great rate, but mostly enjoyed her upbeat attitude, and attention to detail. PS is very lucky to have Nicole

Do not store you stuff here. It is by far the least maintained storage facility that I've even been to. We have a different unit in a neighboring city (also public storage) that is much much more maintained. Every single time I go, I have to scour the pavement for nails due to the junk that is literally everywhere. See the attached picture what I found there just last week.. you can feel free to check the data (lat, long) within the image and see that it was taken at this very facility. The general area isn't so hot either and there is trash everywhere. They also raised prices more aggressively than the other storage facility: 47% in less than 2 years where the other storage facility (in a more expensive high-end area) raised our prices 39%.

Absolutely poor customer service, the owner or manager yelled at my wife and I when all we wanted to do was return their lock when we had our own (which they charged us for). There is never anyone working at this location, the elevator is breaking down and hasn't had an inspection done since 2020, you can see the expired license in the elevator. Absolutely awful experience, avoid this location and owner at all costs he was very rude and condescending and completely unwilling to answer our questions in a reasonable way Edit: these people are scammers, they do everything they can to try and take your money, they are rude, nobody is ever available in the office. The place smells like urine and the elevator is dangerous and uninsoected in years, noticed owners took their certification off the elevator. We moved out at the end of the month and they continued to try and charge us for a whole month because we moved after hours on the 31st but Noone was in the office all day while we kept coming by to pick our stuff up all day

Erica did a tremendous job of taking care of my requests! She found the right space, gave an excellent tour and was very professional! Public Storage should be honored to have such a wonderful and understanding employee!! Go Erica!!

Randy Excellent service Kind and Respectful

I wouldn't recommend anyone to do service at this location. I signed up for a storage, ya know e-rentals and all. I had my own lock but in order to complete my rental online, I had to pay the extra $19.99 for their lock. Knowing that the website said that I would be refunded i went ahead and did it. *side not there was never anyone onsite to help. Didn't have much of a chose when I was moving out of state and needed to put my stiff somewhere because I i didn't have a moving truck. Customer service is terrible here. I've tried multiple times to get a hold of a manager that could help me with the issue of this property manager, no proper help WHATSOEVER. When there was someone there "the property manager " was highly bothered with anyone coming into the office. NO CUSTOMER SERVICE!! He ended up refusing my refund. Public storage needs to do better!! I have yet to hear back and get refunded!

Randy was the best help you could ask for. Give this man a promotion or a raise. He deserves it!

So I went to check out a storage locker in Bloomington Mn and the young man that was working couldn’t have been any sweeter , I going through a tough time and he was the sunshine of my day. Randy you are a very nice man and I appreciate you.

Great customer service. Very Friendly.

Horrible customer service. I still have the unit but I will leave in the spring. Never return or answer calls. When I called them to rent a unit, I felt like their only customer. Then that stopped and my price shot up.

Randy is the best!! He's helping me get my camper trailer unstuck from the ice that accumulated during this bad winter. Going the extra mile to help out his customers. I'll be back for sure.

Do not rent here. The elevators have not been serviced since 2019. Instead of getting them serviced they just took down the certificate which is required to be visible in the elevator. They are in such bad condition they barely move. Also there is only one cart available for moving your boxes, so there is a line of cars waiting for the cart. They raise the prices every six months, but for what this place is a dump.

Randy was awesome! Super personable and friendly. Hes why I chose to go with the Bloomington location.

Randy was very helpful getting into my unit in the Minnesota conditions! And helped me get my cart out the door!

Thank you!

Less expensive

Randy was extremely helpful, and great to work with.

Bill was great!

It's not cool that all the snow slid off the roof in front of the door had to shovel way in to building way to long to dig through 8' wide 4'deep wet heavy snow took over an HouR got stuck inside the gate and could not get out there is a camera there watch the tape that's all I'm aloud to say !!!

Randy is always helpful and nice when I go to pay it need help.

Randy was super helpful in getting our issues smoothed out and everything set for us. Great storage facility! Quality service!

Randy helpful

I wish I could remember his name but, my experience here was beautiful. Nice staff and even let me walk with him and showed me where my storage located which made my moving day easy. Thank you

There's rarely a person on site at the desk when you need someone, they don't furnish carts or dolly's to help move your heavy or bulky items and it smells like urine throughout the facility...mice? There are better storage places out there you could use.

Randy is the best public storage should be lucky to have him thanks friend

Awesome place

Very clean location, very friendly and helpful owner

Great customer service from Randy. He helped me so much! Definitely recommend using this location!

Randy is a God person helping people is his perfection thans randy

no options for 0 stars, misrepresented price, extremely rude manager, no refund after misrepresenting size of unit by over 40%. the unit size given was 25 sq ft, the unit size received was approx. 14.69 sq ft. This is a huge difference, when politely calling to discuss he refused to hear what I was saying, I stayed polite and he hung up on me.

Randy is a guy you need a round customer Service place always clean he has 7 propale in store a every Onésimo was happy good guy

Randy was great in helping me resolve my issues

Randy was courteous and helpful with my questions. Much appreciated!

Randy was very efficient and friendly. Helped me get my unit and quickly got me situated.

Thank you Randy for helping out with moving into a new storage unit. It was very helpful for us to get into a bigger one and we appreciate it a lot!! :)

Randy was above an beyond thanks sir

Terrible customer service. I called about pricing and the women wouldn’t answer my question and referred to the website cause they are “too busy “

Randy was awesome! A pleasure to work with

Randy took amazing care of us! Answered all our questions & offered us the best choices. Showed us all around & made sure we were comfortable. Also told us some pretty good jokes!

The quickest professional

Randy is very knowledgeable. Friendly a great experience.

Randy was such a nice guy. He showed me the storage before I decided. He was very patient and very accommodating.

Randy: **** (four stars) Public storage: ** (Two stars) Randy was a great help adjusting previous mistakes made by the company (i.e Public Storage). I never got my price down to the original advertised price. However, Randy helped me knock off the price increase that the company (i.e Public Storage) added, after I politely asked several times to review. Incredibly frustrating experience with several different agents. Once I accepted that I wasn’t going to win I took what I could get. Thanks to Randy, I got the 20% price increase removed, and now only paying what I originally did not agree too, along with a month with price increase and a $20 late fee. Randy did his best but the company as a whole needs some work. Imagine you walk into chipotle they tell u it’s $8 for a burrito. They try charging you $15 for said burrito, when it says $10 right on the menu. So you talk with them about why they would even advertise the $8 burrito and if they would honor their word. Then, they proceed to an extra $2 for not paying the $15. Then when they realize their faults they charge you $17 for a burrito just once with a promise it will go back down to $10. All the while it should’ve been an $8 burrito.

Great service from Randy! Will be back again!!!

Randy is great and helped me a lot. Thanks for your service

Randy was amazing!

Zoe Ann is a great property manager! She was so kind and helpful!

Randy is beyond personable! Going above and beyond his baseline for service. Over 10 years of dealing with these wonderful people!

I had an awesome experience with Randy at the Bloomington PS on Lyndale. Randy was extremely patient when I had difficulty with making arrangements and really cared in seeing me through to a smooth move-in. He has a passion to help customers and make them feel welcome at PS.

Its started out I was making it hard to get locker. The Man very nice guy helped and set me up perfect. everything went smooth with his help. Seems to be there almost everyday. I've felt my stuff is safe. I've seen him do checks walking around and doing work. Good employee he's working today 6/16/22 @ 9033 Lyndale... Easy pick for my future storage

Randy a great 👦 guy

Randy, hands down amazing customer service! Definitely went above and beyond, was patient and made sure I was taken care of. First time at public storage and was a great and welcome first experience. I can easily say Randy is the guy to help people out when needing a storage space and provide great service and help. Appreciate it you Randy for the help🙏🏼

Randy was great help.

Good job rand

Randy was very helpful and set everything up in no time for me.

Randy is the coolest guy I ever met . Got me signed up a unit for the first time. Explained Things smoothly and got me my way real quick.

Randy was the best good guy

Randy was extremely helpful and easy to work with.

Randy was so helpful with everything

Randy was a great guy to work with very cooperative if you didn't know an answer he made a phone call right on top of his game. Fees here out of whack though he don't make those decisions so so great worker.

Randy is very professional and answered all my questions. Great assist to the company.

Randy is a great guy 🙂 need more people like him in this world 🌍

Randy was super helpful and made the whole sign up process very easy! Great help and good place for your storage needs.

Super friendly service!

Randy is a jewel and a great service at Public Storage. Always, Ervan Katari Miller

Today was a great experience. Randy and Eric were great to me. Thank you so much! I totally recommend this place. Can’t wait to come again soon!

Randy was excellent! Thank you!

Great customer service provided by Randy today! Thank you!

I moved out of my space on the 26th of February and I'm being hassled in emails that I owe them for March! I don't appreciate this because I have spoken to two of their employees and I'm still getting harassed to pay the bill I do not owe.

Randy showed me where my locker was, helped me get all my paperwork signed, and got me on my way in less than 20 minutes. Legendary service. A+.

Randy really helped me out of a bind. I needed same day car storage on a Sunday and he helped me get it when another location ended up being unstaffed. He managed the other waiting customers very professionally while dealing with my complex situation, and all in all saved the day!!

Randy did an awesome job showing the units I was interested in and helping me get set up!

Randy and Ashley Customer service was very good I’m so impressed I give them five star and could recommend them

Randy was great at the Bloomington location on lyndale! Very kind and informative!

Great experience! Andrea and Randy were patient and extremely helpful! Highly recommend!

Randy was exceptional at bloomington public storage! He was super helpful! Go see him!

Watch Out Extra Space!! Public storage is bringing their game😏 I was so impressed with the employees here. I had some issues arise and Ashley was most professional. Ashley was able to solve all of my issues very quickly. She was patient with me and answered all of my questions with a smile, even though she had other duties. Ashley escorted me to my unit and even came and checked on me. Ashley is definitely an employee that needs to get recognized. Thank you Ashley keep up the hard work, we notice!! -Melissa

Randy was really kind and helped a lot!

Randy was very helpful for my first time here, Ben was also.