Public Storage Self-Storage Units at 322 East Maple Road, Troy, MI

I rented my first storage unit after my divorce when I was moving for the second time. It’s been a very stressful year. The manager, Nancy At the Troy location was nothing short of professional, courteous and pleasant. The first night that I put my things in storage, I mistakenly forgot to put a lock on and she was quick to notice and called me the next day. She also made the entire move out process very seamless, and I was appreciative of that as many things have been a challenge for me. It was nice to have one thing go so quickly and smoothly. I would absolutely recommend public storage, especially the Troy location on Maple where I know Nancy will take care of you!

I have to give a shout out to Nancy for her kindness and all of the help she has given me while renting a storage unit here. If you’re considering renting a unit, make sure to ask for her!

Nancy is a great person to help you with all your need and make every thing easy to understand and quickly get you through the process . She’s the best

Very organized and helpful staff. Nancy was so sweet and answers all the questions we were concerned about!

Nancy was amazing answered all the questions that we asked and was very helpful and she’s a sweetheart

Nancy was VERY helpful and gave us good information to help us with rental and vacating information.

Tariq, the front office worker, was super kind and helpful. The unit was clean and ready to go. Thanks!

Thanks Nancy! For the great help with transferring my unit. Keep up the great work at this location 👍🏽💯

Nancy manager was nice and quick to replace units! Great service)

Had a great experience here. Thank you Nancy! You really made things go smooth.

We were at Public Storage today, Sept. 18th. We won an auction from StorageTreasurers and they were not sending the paid invoice to the facility on Maple Rd in Troy, MI. Thank God that Nancy was there to help us! She was on the phone with StorageTreasurers for 45 mins and finally got the invoice issue resolved for us! She is truly a nice person and an asset to your company. Many thanks to Nancy! Sincerely, Tom DeClue

Nancy was very pleasant and most helpful in finding me a storage! The process went seamlessly and rather quickly!

Talked with Nancy about pricing and walked the property with her. Was a huge help in figuring out what would be best for my needs. Would recommend 10/10.

Nancy was wonderful. Ty!

Nancy was super fast and friendly when I stopped by to update some account information.

Asha is very knowledgeable,she showed us a very clean unit, very helpful and courteous. We rented a unit on the spot, due to her professionalism

Good customer service, at this location, Thanks! Nancy for helping me resolve an issue.

I had an issue with my lock and Nancy took good care of me…I was frantic and she made me feel at ease . Thanks Nancy

Nancy was able to help me out with an issue I had and she resolved it for me immediately which was greatly appreciated!

Convenient and easy to use. I feel safe with our stuff there.

Nancy was very helpful and got me a unit fast!

Nancy at the front desk is the best! I have been renting from this facility for a year & she was a huge help when I first signed up & throughout the year - always available & responsive, always friendly & super helpful! Great customer service is hard to find & she is valuable asset to this facility. Location & access is great too!

I needed to store a room full of furniture during a home renovation project. Nancy was terrific at helping me select the right size of the unit, explaining how the lock works and reviewing everything on ‘moving day.’ Very pleased.

Tariq at public storage was extremely helful sooo nice. I will be coming back again!

Nancy was great at helping this old lady. Thanks

Thank you to Nancy for her professionalism and a well run facility, a great experience dealing with her. great communication skills and prompt follow up.

Nancy was very helpful in getting us set up with a storage unit. She was friendly and knowledgeable. I would recommend this storage unit facility to my family and friends.

I have rented at Public Storage for over 7 years. Nancy at this location is so caring and nice. Cares about the property. She always says hello and askes how the facility is good to me. Thanks Nancy !

Very friendly staff. Nancy was helpful and very pleasant to work with. Thank you.

Customer service at this location is wonderful! I was greeted with a smile and treated very nicely the entire time I was in the office. I had some questions and updates to take care of and Nancy helped me with those things quickly and efficiently! Thank you, Nancy for your kindness!!

Nancy was absolutely great at setting me up with a new storage unit she explained everything to me perfectly and she was very friendly I would recommend this place to anyone!

I had been renting two separate units at the Troy location. I determined that I didn't need the smaller unit so I transferred everything to my other unit. Simone was very helpful when I vacated that unit.

Nancy Asha was extremely helpful. I would recommend this business for anyone in need of storage!

Wonderful customer service provided by Nancy with a smile Another example of employees Making the difference

I have been a client of Public Storage for the past four years. I have rented from four different locations and this location is the best. This location is well maintained (snow removal) and general overall maintenance. Nancy, the site manager, is always on site, and in the office. I have seen her on numerous occasions on site checking storage units and picking up debris. This is a tribute to her work ethic. Keep up the good work, well done. Joe

Went in to public storage to store car and was surprisingly easy. Nancy, who was working the counter, really went out of her way to help. Amazing service!

Nancy was the best, very polite and helpful.

Recently rented a unit and found out there was a problem with my payment. As I tried to fix the problem on line, I started to have difficulties. Terry went above and beyond to help me resolve the issues. She was kind and very patient. I really appreciated her help. Great customer service!

First time user, great price and good service. Nancy called me first thing in the morning to follow up on my reservation and to explain to me how to access the gate and use the lock for the unit. She was a great help

I am a long time customer of this location and came in looking to upgrade in container size. Nancy was very helpful with information and even gave me a tour of the different sizes and layout options to help me decide. Made the process easy for me!

My experience with the company and location since inception has been amazing. Simone is professional, courageous, and answered my questions. Thanks so much, I appreciate you!

Clean, dry, and secure storage units, what more could you need? What do you need? Access to the storage unit when you have explicitly told the staff you were going to clean it out would have been nice. Instead the unit was padlocked.

Great people to work with! Nancy was very helpful concerning my needs! She had a very good working knowledge of the computer system of Public Storage. Great asset for the company. (Give her a raise!!)

Nancy Is very welcoming, understanding and considerate. She made me feel at home. Thanks Nancy feels like I've none you for Eons.💚

My experience at Public Storage was painless. I originally reserved a locker online, and was trying to take advantage of the Fall 50% sale. Due to some technical difficulties through the site, I decide to call the location the next day. I was paired with Nancy who provided excellent service. She was able to retrieve my reservation and still honored my original 50% off booking. She was quick to answer any questions I had and provided additional details about monthly rate charges. I was not expecting it to be this easy to acquire storage, and Nancy made it even easier and worry free. If myself or others require storage solutions in the future, I'd gladly enlist Public Storage again. Thanks again Nancy!

I recently rented a storage space at Public Storage. This was my first time renting from any storage facility so it's new to me. I spoke with Nancy and she was very nice and walked me through the online agreement. After that was done I still had a lot of questions and Nancy took the time to explain each and every one of them. Working with Nancy was a pleasant experience and I would recommend Public Storage to anyone looking for your service.

We’ve kept a large storage unit here for a year, while our home was being built and still keep a small unit here even though our home is done and it’s not the closest storage unit by far, it’s still convenient because it’s just a couple minutes off 75 when using the Rochester Road exit. And they are just nice, and they are always working around the facility and helping people so the stuff we store there feels secure. I’d recommend them without hesitation.

Nancy ROCKS!! So helpful on numerous occasions.

Nancy was very helpful and nice, very welcoming and personable. She helped me understand everything easily as it was my first time getting a unit. Would definitely recommend coming here and getting her assistance!

Nancy was super helpful and it was an easy sign up process!

Go see John! Super nice & he’ll get you right!

Prices are high -to high. Not 24 access. If I’m going to pay a lot of money to keep my possessions at a location I should be able to have access to my things whenever I want access. The pavement is uneven needs to be repaved. Looking forward to moving out and closing my account. They repainted the property causing the door locks to jam making it hard to close. They should have been more careful during the upgrade. Again looking forward to moving out and being done with such high rates.

Signed up today. Nancy was a professional and made the process seamless.

Nancy was friendly and very helpful with the renting process. I am very happy with my move😁

Nancy was a tremendous amount of help. Patient, professional and thorough. I would recommend this location to friends and family.

Great space for the price. Nancy was a big help helping me understand my bill. She is genuinely honest & helpful.

Went in because I was look for a new storage location. The salesperson was extremely helpful. I believe Nancy was her name. She answered all my questions and resolve my issues. If looking for a reasonably priced unit check here

Nancy was super great and helpful getting me into my storage unit! Super friendly as well.

I was with public storage for 3 years and the price continuously went up I am now paying $220 a month for a 8 b y 10 unit.

Nancy is the best! Great costumer service with a smile🙂

Simone is the BEST!!!! She took care of an issue I had and went far and beyond her job requirement . She resolved it on the spot.

John was a great help getting me set up!

Nancy the manager was very nice and the property was clean and well maintained.

I've been using this facility for many years. While everyone with whom I've dealt has always been helpful and courteous, today I met a lovely woman named Nancy who was not only helpful & courteous but downright friendly and cheerful. She got me the information I needed and suggested I download the app and I have done so (I didn't know there WAS an app)! Thank you again, Nancy!

Nancy was really helpful she did her best so she can find me available spot for my semi truck thank you Nancy!!!!!

Nancy runs a tight ship. She'll take great care of you but won't hesitate to keep you in line either!

Nancy was a great help to get us a parking spot

Nancy returned my call immediately. She was super friendly and answered all my questions.

Great staff , answered all questions and always returned my phone calls! Nancy is amazing! 😍

Nancy was very helpful and I would recommend your storage unit to anybody very satisfied.

Nancy is the best

No contract based to prices hike month to month, broken door knobs, worst customer service I’ve experienced

Very helpful and easy to work with.

Nancy gets my 5 star rating . The kind of service and help one wants and expect from a business. Thank you Nancy.

Clean storage units with room to back in a trailer

Excellent service expierience.

My question is: Where are the dumpsters to clean and reorganize your units if needed??

I don't typically write reviews but need to share my experience with this location. I was misled and lied to by the front desk lady (Nancy I believe). I set up auto pay online and had a problem with auto payment 3 months into my contract. I received an email about it and paid with a credit card online – no problem. I few days later I received another email saying I was being charged a $56 late fee for a $285 payment owed (I was 8 days late). This represents a +250% APR. I went to the location in person and showed my credit card transactions where I attempted pay 3 different times (after paying thru their website, it appeared my last payment was successful). The front desk lady told me to “read my contract” and nothing could be done about the late fee. My credit is excellent and don’t miss payments. Although it seems like extortion, ultimately it can be my fault for not following up – fine. While speaking in person with the front desk lady about my late fee, she told me my late fee covers me thru the end of the month and would not be charged anything more until the first of the month (~3 weeks away). My perspective is since they’re charging a late fee for the month at a 250% APR, I don’t need to pay until end of month (per her guidance). Well….10 days later they cut my lock and threatened to auction my entire storage unit! Be very careful with this location and do not expect them to standby anything they’ve told you.

I recently moved some items into this location for temporary storage. Teri was working in the front office and was extremely helpful and accommodating. This location is extremely clean and well-organized. Public Storage has a Mobile app, which makes it easy to enter the security gates and doors for climate controlled units. I had a great experience.

Horrible thus far went to move in elevator wasn't working, no one available to answer questions and nonchalant attitude from staff when you express concerns. Only positive was rate of unit.

Like this location but the negative side is they keep jacking the prices up! I'm not talking about $10 I'm talking about $50 bucks!! Not once but twice. So now I'm spending time looking for a more reasonable priced storage.

Teri was so helpful! Got me all set up!

Teri and Antionette very good service.

The best, most informed, personable manager, Teri! Would recommend this location to everyone because of her! Her customer service is outstanding!

Teri was great and helped alot.

Teri was great!!

Teri was great. Smiling and laughing with me while I was renting a unit. Very knowledgeable. Highly recommend!!!

Teri was very helpful and pleasant to deal with and good customer service

Great service from Teri!

I mean c'mon. They've raised the price 40% in the past several months. Not too happy.

Excellent service fromTeri

Teri was a big help for me when I was using their storage spaces.

Hi Ms.Teri is such a beautiful and professional person with her customers and customer service. Very professional and helpful. We need more people like Ms. Teri who make the customers feel welcomed and appreciated when we come into Public Storage Establishment! I’ve met some rude and disrespectful employees throughout my eight years of using PS but she was far from anything of being rude! LaTrina Lasenby

Terri was great so helpful and friendly!

Terri is great. Trouble with online reservation and she took care of it QUICK

Teri was great

Teri is absolutely the best. Professional and friendly. She went to bat for me on unit pricing, that really helped me out.

Shauna was very nice and helpful

Teri was just awesome! She was patient and very helpful.