Public Storage Self-Storage Units at 322 East Maple Road, Troy, MI
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 31/moSmall 5'x5'
$ 31/mo $41Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 35/moSmall 5'x10'
$ 35/mo $47Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 36/moSmall 5'x10'
$ 36/mo $48Best Price Label
- Outside unit
- 24 Hour access
5'x7'Online only price$ 37/moSmall 5'x7'
$ 37/mo $49Best Price Label
- Outside unit
- Drive-up access
7'x10'Online only price$ 67/moMedium 7'x10'
$ 67/mo $89Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 72/moMedium 10'x10'
$ 72/mo $96Best Price Label
- Outside unit
- Drive-up access
13'x30'Online only price$ 84/moParking 13'x30'
$ 84/mo $111Best Price Label
- Uncovered parking
10'x20'Online only price$ 134/moLarge 10'x20'
$ 134/mo $178Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 138/moLarge 10'x15'
$ 138/mo $184Best Price Label
- Outside unit
- Drive-up access
20'x20'Online only price$ 358/moLarge 20'x20'
$ 358/mo $477Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Troy
Resources from the Help Center
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 334)
Go see John! Super nice & he’ll get you right!
Prices are high -to high. Not 24 access. If I’m going to pay a lot of money to keep my possessions at a location I should be able to have access to my things whenever I want access. The pavement is uneven needs to be repaved. Looking forward to moving out and closing my account. They repainted the property causing the door locks to jam making it hard to close. They should have been more careful during the upgrade. Again looking forward to moving out and being done with such high rates.
Signed up today. Nancy was a professional and made the process seamless.
Nancy was friendly and very helpful with the renting process. I am very happy with my move😁
Nancy was a tremendous amount of help. Patient, professional and thorough. I would recommend this location to friends and family.
Great space for the price. Nancy was a big help helping me understand my bill. She is genuinely honest & helpful.
Went in because I was look for a new storage location. The salesperson was extremely helpful. I believe Nancy was her name. She answered all my questions and resolve my issues. If looking for a reasonably priced unit check here
Nancy was super great and helpful getting me into my storage unit! Super friendly as well.
I was with public storage for 3 years and the price continuously went up I am now paying $220 a month for a 8 b y 10 unit.
Nancy is the best! Great costumer service with a smile🙂
Simone is the BEST!!!! She took care of an issue I had and went far and beyond her job requirement . She resolved it on the spot.
John was a great help getting me set up!
Nancy the manager was very nice and the property was clean and well maintained.
I've been using this facility for many years. While everyone with whom I've dealt has always been helpful and courteous, today I met a lovely woman named Nancy who was not only helpful & courteous but downright friendly and cheerful. She got me the information I needed and suggested I download the app and I have done so (I didn't know there WAS an app)! Thank you again, Nancy!
Nancy was really helpful she did her best so she can find me available spot for my semi truck thank you Nancy!!!!!
Nancy runs a tight ship. She'll take great care of you but won't hesitate to keep you in line either!
Nancy was a great help to get us a parking spot
Nancy returned my call immediately. She was super friendly and answered all my questions.
Great staff , answered all questions and always returned my phone calls! Nancy is amazing! 😍
Nancy was very helpful and I would recommend your storage unit to anybody very satisfied.
Nancy is the best
No contract based to prices hike month to month, broken door knobs, worst customer service I’ve experienced
Very helpful and easy to work with.
Nancy gets my 5 star rating . The kind of service and help one wants and expect from a business. Thank you Nancy.
Clean storage units with room to back in a trailer
Excellent service expierience.
My question is: Where are the dumpsters to clean and reorganize your units if needed??
I don't typically write reviews but need to share my experience with this location. I was misled and lied to by the front desk lady (Nancy I believe). I set up auto pay online and had a problem with auto payment 3 months into my contract. I received an email about it and paid with a credit card online – no problem. I few days later I received another email saying I was being charged a $56 late fee for a $285 payment owed (I was 8 days late). This represents a +250% APR. I went to the location in person and showed my credit card transactions where I attempted pay 3 different times (after paying thru their website, it appeared my last payment was successful). The front desk lady told me to “read my contract” and nothing could be done about the late fee. My credit is excellent and don’t miss payments. Although it seems like extortion, ultimately it can be my fault for not following up – fine. While speaking in person with the front desk lady about my late fee, she told me my late fee covers me thru the end of the month and would not be charged anything more until the first of the month (~3 weeks away). My perspective is since they’re charging a late fee for the month at a 250% APR, I don’t need to pay until end of month (per her guidance). Well….10 days later they cut my lock and threatened to auction my entire storage unit! Be very careful with this location and do not expect them to standby anything they’ve told you.
I recently moved some items into this location for temporary storage. Teri was working in the front office and was extremely helpful and accommodating. This location is extremely clean and well-organized. Public Storage has a Mobile app, which makes it easy to enter the security gates and doors for climate controlled units. I had a great experience.
Horrible thus far went to move in elevator wasn't working, no one available to answer questions and nonchalant attitude from staff when you express concerns. Only positive was rate of unit.
Like this location but the negative side is they keep jacking the prices up! I'm not talking about $10 I'm talking about $50 bucks!! Not once but twice. So now I'm spending time looking for a more reasonable priced storage.
Teri was so helpful! Got me all set up!
Teri and Antionette very good service.
The best, most informed, personable manager, Teri! Would recommend this location to everyone because of her! Her customer service is outstanding!
Teri was great and helped alot.
Teri was great!!
Teri was great. Smiling and laughing with me while I was renting a unit. Very knowledgeable. Highly recommend!!!
Teri was very helpful and pleasant to deal with and good customer service
Great service from Teri!
I mean c'mon. They've raised the price 40% in the past several months. Not too happy.
Excellent service fromTeri
Teri was a big help for me when I was using their storage spaces.
Hi Ms.Teri is such a beautiful and professional person with her customers and customer service. Very professional and helpful. We need more people like Ms. Teri who make the customers feel welcomed and appreciated when we come into Public Storage Establishment! I’ve met some rude and disrespectful employees throughout my eight years of using PS but she was far from anything of being rude! LaTrina Lasenby
Terri was great so helpful and friendly!
Terri is great. Trouble with online reservation and she took care of it QUICK
Teri was great
Teri is absolutely the best. Professional and friendly. She went to bat for me on unit pricing, that really helped me out.
Shauna was very nice and helpful
Teri was just awesome! She was patient and very helpful.
Terri is outstanding, she's very professional, courteous and attentive to the customers needs. I'm a new customer and from the time I've made contact with this location online to my move in date and now having interacted with her subsequent to my initial move in date, she has demonstrated excellent customer service skills. Terri, we need more like you in the world! Keep up the fine work.
Who work in the office the Teri. She is very kind to CS. I recommend this storage.
checking in was a quick and easy experience with teri! she is super nice 😊
I had the pleasure of talking to Teri, she is a very courteous and helpful person. She took the time to answer all my questions during the process. Thank you, great service.
Correction to my last review. Teri deserves more than 5 stars - not 4. It was my mistake.
I've been using this place for past 8 years. Since day one I have mostly dealt with Teri who is a terrific person. Always smiling, very friendly and answers any questions you may have. She is the best. To the owners of the company - please take care of her wether is promoting Teri to a higher position within the company or giving her a pay raise or bonus. You hardly find any persons like Teri working for you. Thank you and thank you Teri for everything you have done for me !!!
I have been renting at this storage facility for roughly three years now. The location for me is perfect. Teri, the one staff member I interact with most often is very helpful and friendly. She always has a smile and something nice to say. I would recommend this location to someone looking in this area.
Terry was so helpful, I was overheating and she got me some nice cold water and a chair to sit in til I cooled off. So thankful.
Front desk has been great too me! Way better than other places
Clean, dry, and secure storage units, what more could you need?
Teri did an awesome job,. Made sure all my keys and codes worked. Very knowledgeable and friendly. I actually felt like she was happy to help me. 🙂 Should probably teach others how to do customer service.
Teri was great
Teri was unbelievably patient and friendly and accommodating when helping me find a last minute storage. She was reliable and called to check in on me to see if I needed any assistance.
My experience was great! Teri explained the terms of the rental agreement thoroughly and was just awesome to work with!
Teri is the best! Very helpful and informative. I even dropped a glove in the parking lot and she went above and beyond to call me and let me know. Thanks, Teri!
Simone provided valuable information and advice about changing my lock
Teri, is the best , very helpful. Units are clean, have used them twice and had very good experience's both times, several years apart...
Terri and Jeeda were very nice and helpful Thank you
Teri/Jeeda/Kc were very helpful and they were excellent in showing me two units and explained the details of rental monthly prices. they were knowledgeable and very courteous. thanks a lot
Teri is a great property manager!
met teri today rented a storage locker..teri was excellent in everyway very thankful for her knowledge and help. l was very pleased and satisfied with whole experience.THANK YOU TERI
Teri is a nice helpful friendly person.
Super easy process, and super affordable storage. And Teri, the woman at the front counter was extremely nice and helpful!
Teri was very kind and patient. And gave me a good price.
Teri was great and helped me get the exact storage for my business needs.
Jessica is a very conscientious and helpful manager. I called her at least 20 times and she helped me each time to find storage that would suit my needs.
Great people safe place.
Teri did a great job getting all my paperwork and storage unit setup! She is great! I highly recommend this storage.
Highly recommend this location. Teri was very helpful and informative about the storage process.
Teri was awesome
After locking in a reservation online, Teri was accommodating and extremely helpful in moving my date forward.
This is Martin Mcgee and I was asked to leave a review on this property. It's a beautiful place with a great staff
Jerome was very helpful and friendly when I got my storage unit. Everything is very clean and secure. I will be storing my extra stuff here for a long time.
Teri was awsome..
Teri is awesome, very helpful, I called near closing time on a Saturday to open a new account and she waited for me to arrive. I never felt rushed through the process and she was very courteous!
Teri & staff were respectful, helpful, & kind. The star rating is because Public Storage raised their prices over $110 in 4 years and the gate at this location is consistently left open; especially on the weekends. Their competitor right next store offers units 10’ larger at over a hundred dollars less than Public Storage. The latest price hike happened during Covid-19; while so many people out of work. That’s a shame. I recommend shopping around for prices before considering Public Storage.
I have NEVER in my ENTIRE LIFE been so disgusted by a company. My fiance and I have been renting a unit at the Troy location. Today we got a call stating we forgot to put our lock back on our locker, AND FOR THAT REASON they thought that we abandoned it. SERIOUSLY, it was left off ACCIDENTALLY. One person thinking another person closed it up. As a BUSINESS MANAGER your job should be to CALL THE NUMBER ON FILE and ASK NOT ASSUME. And how do you just THROW OUR STUFF AWAY. We have already started a cooperate complaint. Just make sure you moms with multiple kids during the stress of moving your whole family during this pandemic DONT ACCIDENTALLY FORGET to put your lock back on. Or if someone else says they did, CHECK TO MAKE SURE.
Teri was very helpful and really nice to work with. She was knowledgeable and very pleasant. Would rent from her and this location again if needed.
Teri is great she is willing to work with customers and has a great personality I was glad the do business with her
I had the pleasure of talking to Teri, she is a very courteous and helpful person. She took the time to answer all my questions and show me a few different units to help me determine which size is right for my needs. Thank you Teri for great service.
Teri was super helpful, very patient. Showed me 4 lots before I picked the one I like best. Very appreciative of Teri's help! Keep up the good work!
Teri gave me good service
The manager Teri is so pleasant
The office person Teri was incredibly friendly and helpful. aplied discounts and saved me money right off the bat, showed me the unit and did the sign up in less then 20 mins! quick and friendly!! Thank you Teri!
Great facility! Smooth check in and Teri was friendly!
Teri was extremely helpful and provided a very good customer experience.
Teri was great help. Thank you
Teri has been so helpful! Got a storage unit to help with moving and it has been a breeze! Teri especially has answered all of my questions and has been super helpful!
Property manager Chris is an outstanding personality. He's very knowledgeable about this company that he works for. Also in good spirits and friendly all the times that I've had contact with him. Company should have more personalities like his working for them.
Teri was great. So helpful and easy to work with. If I had another need for a storage unit Teri would be the first one I'd call!!! Great job!!
Had a great experience. Teri was more than helpful
Teri was very nice and friendly
Ms Teri is the best she helped me out a lot thumbs up to her 😃
Teri was awesome in helping us out. She toured us around a couple storage spaces before we decided on one. The space was clean the process was very professional and smooth. Teri's help along with a great price made it an easy decision to go with this location for our storage needs.
Very helpful staff, excellent service
Teri was awesome, she really helped us quickly get set up with a new storage solution. Very knowledgeable and a joyful personality.
Christian does outstanding work with customers at Public Storage. His compassion to help customers and credible work knowledge is unparalleled. To receive professional services from Christian won't be disappointing.
Chris was very helpful! Great experience!
I stopped in on a whim, desperate for moving supplies. They stock everything I needed: boxes, bubble wrap, white paper sheets, tape, etc. So I got everything that I needed to help our parents move, courtesy of the helpful and delightful Teri (Thank you, Teri!), and I was on my way! Make this one your #1 choice!
Shantell was completely and absolutely processional. Her helpful and pleasant
The employee, Teri, was so pleasant and helpful. It was a effortless transaction. She was wonderful. Thank you.
Marisa was great.
Jerome was able to answer all my questions and was very knowledgeable. Thank you
Teri is the BEST!!! Always helpful and super nice. She’s the reason I use this location.
A1 service.... kind , helpful, patient, beautiful and a pleasure Teri was a pleasure
Teri has always helped me with everything that I need with my unit or any other questions, really very friendly and helpful! If you need a storage place, I would go and see her !
Cindy was helpful and efficient in finding us the perfect storage unit! All that paperwork went smoothly and no hassle!
Had some questions about my unit, and Teri got them addressed very quickly. A customer service rep who actually listens to and helps customers! Thanks
Teri is a really great person and even stayed a few minutes after close to wrap up my things. I do dislike that Public Storage advertises that the first month is $1 when in reality it’s $65 due to; Having to buy your own lock Having to buy storage insurance ($15/month) Activation Fee That’s independent of individual locations though and is moreso the company as a whole. Their offices aren’t open during operating hours and the locks don’t close. There’s no cameras visible for security and no onsite dumpster.
Very good service. She (Teri) showed me that she is a good employee very very well.
I rented here for about 6 months, the place was always clean and my belongings were always exactly how I left them.
Cindy and Teri worked well as a team to get my storage unit set up. It was an easy process, and a cost effective way to store my stuff. My only suggestion would be to inform people up front of the cost of the lock, as it is pretty much necessary, but not mentioned up front with a specific cost.
Jerome and Teri did a great job for me today. They answered my questions in a professional way and I felt very comfortable.
Teri helped me with my payment
Good Morning, my husband and I had a great experience with our Public Storage on 15 mile. We went to a smaller unit, so it was a transfer. Thanks to Teri and and very nice young man, Ralph. We feel we now have 2 new friends. The transfer went very well and we had no problem. We have had the unit since 1994 and our experience has been good. Thank you Teri and Ralph for all your help in this move.
Teri was great, she helped us find the storage unit we were looking for at the most affordable price around. She even squeezed us in between appointments so we could get our stuff in storage the same day!! 👌🔥
Fantastic experience checking in to my storage. Very friendly and helpful. If looking for storage, would recommend this facility.
Teri Most excellent/professional I'm back 2nd time and always appreciate her warmth n gracious manner. Always plesant. Thanks for such staff !!
Teri is awesome and very knowledgeable! Great experience!
Great service from Teri. Teri was very friendly and helpful. Unit is immaculate and perfect for my needs.
Teri was very personable and friendly! Excellent customer service!
Teri gave excellent customer service
Dee and Teri were awesomely nice and super helpful!
We worked with Dee. She was very kind and helpful. Got use a storage unit same day.
Move-in was a snap. Meghan made it very easy. Friendly service. Clean facility. Would recommend.
Teri was very helpful and a consummate professional. I highly recommend this facility!!!
Two great ladies Meghan and Teri best customer service
Their Pricing is highly deceptive. 3 months after I moved in hear they raised rates by $22 dollars a month in addition to the extra insurance and a lock that you are required to buy. Read the fine print before you sign anything with this company, they are highly deceptive. I regret that all of my stuff is here now. You have been warned.
Clean and welcoming. Teri was very professional and friendly!! We’ll be back!!
Meghan, Dee, and Teri are great! Excellent customer service and very helpful figuring out right space...
Teri was very helpful
Teri, was wonderfull she had us done and out the door in few minutes.
Teri has good customer service and a pleasant person to work with.
My boat was in storage for less than a week when it was damaged. When I tried to go to the office at 10 am no one was there.... when I called the office three times, went to voicemail. Then I finally got the corporate office who essentially told me too bad so sad call your insurance company. Looking towards small claim court.
Very manageable, polite courteous professional by Teri
Meghan was wonderful to work with! Very nice/friendly, explained everything with good detail, and answered all of my questions. Very efficient process, I was all set with my new unit in a short time. I’m glad I chose this facility. Thanks again!
Teri answered all my questions
Teri was awesome! Great customer service and very friendly
I made a reservation online and Shawn called me back immediately to confirm reservation details. When I let him know I'd made a mistake on which location I wanted to reserve a unit at, he and his manager went ahead and transferred the reservation so I didn't have to start the process over! Above and beyond service. Thank you!
Meghan Was Very Helpful & Very Nice !! She Answered All My Questions I Had !! We Need More Meghan’s !!! Keep Being Awesome !!
Teri was very nice to deal with. Definitely I recommend this place.
today visited this place to enquire regarding our future move ..teri was so kindful and she took me to all the different storage dimensions rooms and explained with care. really appreciate teri...definitely reommend this place!!
It's a storage unit. What else do you say?
Teri is a fantastic manager...very clean facility and responsive management. Convenient location as well.
Nice facility, amazing staff.
Megan and miss Teri are the bests!!!
Teri was very helpful getting my account straightened out. Setting up auto pay, online access etc. Excellent!
Teri is very helpful, Thanks!
i came in just to ask a couple questions and Meghan was very helpful.
Teri and Meghan are both great to work with, helpful and professional in getting you through the rental process. First rate facility!
Always excellent service here from Teri
Megan was great and very professional. Explained everything and answered all my questions. I was in and out very fast.
Teri was so helpful and accommodating. Would recommend!
Terry was always friendly and helpful.
Terry is the best and most professional person to deal with. Puts a smile on my face just seeing her.
Teri customer service is awesome very knowledgeable about all of public storage services
This facility is amazing. Teri is always so helpful and pleasant.
Teri been doing a good job with me
Great service, friendly staff and affordable premiums, Teri was really nice, knowledgeable and really helpful, this woman deserves a raise.
Great people to work with! Teri was very helpful!
Professional service very helpful
Good experience overall. Teri was helpful.
Teri is always helpful, professional and great to deal with.
Michelle helped us today and she was very helpful and explained things well!
Teri was very patient ,kind and helpful with A unique situation I had.Can't thank her and teammate Rich enough.Hire more like Teri and Rich!
Teri was an excellent guide! She found the perfect spot for our RV and drove us right to it.
Teri was helpful in getting me the right box that I needed. Thank You
Teri was very helpful and oustanding!!!
Toni and Teri are very nice and the administrative part was quick and easy. The hours worked for our schedule. You do have to buy the lock if you haven't stored with them before, I still have my lock and will use it next time I need additional storage.
Customer here at the Maple Property and I enjoy coming in talking to Teri when making payments, very friendly, courteous and helpful while taking care of my storage . Thank You will refer this location
Place is super clean and organized. Teri is an absolute gem!
The experience was good with Teri
Everyone needs an employee like her! Terri was amazing. Best customer service! She was very helpful and great at explaining everything to me. Thank you.
I like the way the employees treat you when you go in to ask them something about the unit. Thank you Julie and your crew for helping me out when I need it see you soon.
Teri and Antoinette have been so friendly and helpful! Units are clean and safe, good location. 👍👍
Teri was very pleasant to deal with. She was both professional and personable. Excellent service!
Teri was great with customer service
Thank you Teri for your help!
Exceptional staffing (Teri) was extremely warm and helpful with my storage unit search. The units are all well kept and with the seasonal deals competitively priced!
Cindy. She is great person to rent from. Would reccomend this place to everyone.
Excellent Service from Teri
This facility is a great location for me. Clean and well taken care of. I've been here off and on over the past 15 years and they have always been able to help me. Service is top shelf... Teri is awesome to work with...very professional, polite and fun. I always look for to seeing her on her daily rounds.
If you need a storage unit you should definitely come to the public storage at 322 east maple rd troy mi 48083. Go see Teri she is the sweetest and kindest. She always does her job to the fullest extent.
Teri was simply the best in taking care of our storage needs! Truly felt like she was family and had our best interests at heart!
Both Simone and Teri are good service, well informed people to work with. Offered outdoor storage options that will work well for my needs. The limited time seasonal discount price was an amazing deal compared to other outside storage locations. Thank You
Fast, friendly, efficient and went out of their way to help me out.
Teri is very helpful and kind. Wish I would have found this place sooner.
I went there today and talked to Mrs. Teri, she is a very helpful ,and patient ,she answered all my questions and concern ,also she is a good saleswoman,and smart,thank you .
Thanks Teri for helping me. Great customer service!!!!
Teri did a excellent job with helping me out
I had to store my entire belongings for 5 years at Public Storage due to a family tragedy. When I recovered my possessions I was very happy to learn nothing was damaged. Public Storage made it very convenient for me to enter and leave and the management was very customer service oriented. Thank you Public Storage I have my life back and my family member is doing well.
Terry she’s awesome
Teri was an awesome manager. She was always friendly. Helped with any concerns to the best of her ability. I will miss her kindness and customer service-minded attitude. Thank you for your ears and words!
I've been a customer for almost 5 years. Great facility and fabulous staff. Teri is always super friendly and very helpful. :)
Teri was so helpful. Very professional at her job. I would recommend anyone who need this services to go there and ask for Teri, because I know they would be happy with her professional treatment from her, if I could give her a 10 I would.
Was nice that it was $1 first month but downside they charge you full amount after that on the first no matter when you started. Nice that its secure with a locked gate and you lock for your storage. Also handy that there's a light in your storage you can turn on. Just can get pricy if you need it for a while but great to keep your things safe. Little sucky that two times the employee when on breaks and had to wait long times to talk to her. Even when we had an appointment the first time...
Upon visiting Public Storage today I met with Teri to rent a unit to store my Christmas decorations, the experience was the best ever for renting a unit, and all questions were handled with really first class answers.
Simone and Teri were so helpful. We needed advise and they helped us solve our problem - helped us select the best storage unit and have made this move go smoothly. Thank you!!!
Great clean cooperative place. Teri was super helpful. She answered all the questions and helped us fit in or spot. Great place to store Travel trailers also. Their online rate beats a lot of rv storage places!!!
Simone took great care of me. Went through everything, got in and out quickly!
The service was great the manager made the whole experience spectacular I was totally impressed she is a real asset to your company teri
Awesome service from Teri!!!!!
Teri was the best in the west. My father Nicholas went to rent us a storage that we needed very quickly. Teri was super helpful. Thanks for everything! Highly recommend this company and location. : )
Exceptional service and wonderful personality. Thanks so much Terry
Very very friendly. Great storage facility. Simone and Teri are the best!
The storage facility itself is decent. The only issues I had was with the staff. I reserved a unit online through their website. Was constantly getting phone calls about moving in and signing the paperwork, even though my Move-In date that I selected online wasn't for another 4 days. Just to keep them from calling me 3 times a day, went in to sign paper work, which then started my lease on that day. While signing paper work, Michelle was giving me options for their rental insurance. She told me that I had to go with their company for the insurance, when I asked if I had to go through them. Ended up canceling it a week later when I was told by my Insurance Agent that the storage unit was already covered in my current Insurance Plan. Like I said, the property was decent, and had ok units. Would of given 5 stars if it wasn't for the pushy staff.
Property is clean and no pests. Teri is friendly and helpful.
This place is great! We've been here several years and have always been very happy. The staff Teri and Simone were super helpful in getting us going on additional larger units. Having these additional units during this frenzied pace has helped us to increase profits and having the security in place gives us confidence to leave all our stuff here. We have rented other storage units in the past and this location far exceeds the service we had at other units. Again Teri and SImone made our transition into the larger units ultra smooth. I would recommend this location to anyone for their personal or business needs. Thanks so much!
Teri and Michelle were very helpful by contacting my daughter to confirm that I was her father and getting from my daughter sufficient information to allow me to address my daughter's late payment. Note: PUBLIC STORAGE NO LONGER ALLOWS UNITS TO BE TRANSFERRED. Teri and Michelle are second to none in helpfulness
Teri was very nice and professional!!!!
Teri was excellent to work with! My experience with her was quick, through and personable! Thank you, I will be back!
Teri was amazing! She went above and beyond to exceed our expectations and accommodate our needs. She even stayed over 25 min after closing just to make sure we were taken care of. By far the best customer service I've experienced in a while!
In the area we have 10+ self-storage facilities. All of the facilities seem clean, safe and secure & each place is priced within a few dollars per month of one another. After researching my options online and contacting multiple places I found that the level of customer service was the only thing that set one place apart from the rest. My decision to choose the place was easy. They have an awesome staff that consistently provides amazing customer service!! Thank you to Michelle who recently stayed after hours on a Sunday to assist me. She could have told me to come back on Monday during business hours but instead she insisted on staying to help me right then and she had the best attitude! It's rare to find people that actually do go above and beyond to take care of each customer. Store your stuff here!! They really are the best!
Lots of hidden charges. Like mandatory insurance at a minimum of $11 a month. Then there's their $20 lock you have to purchase. They advertise you only pay $1 for the first month. I don't think so. My first month's charge was $57.19. Seriously false advertising. They advertise a price of $34 a month for a 5x5 unit. But with the mandatory $11 insurance, the cost is actually $45 a month. This place is a ripoff. Go elsewhere!
The property manager Teri is very professional and friendly. Always willing to assist in any way she can. I met her several years ago at the same location and she was great then and she is wonderful now. The property grounds are always clean and kept up.
Teri was very professional, helpful, and friendly. Location site was very well maintained and clean. Overall a great experience! Very satisfied customer
Teri was very helpful when i came in to do a transfer. Property, office and restroom clean. Thank You Teri
Teri helped me, and she was a delight. She was happy and patient as she answered all of my questions. Wonderful customer service here :)
Tom P. Was great. The process was efficient and professional great job Tom!
Needed access to recently deceased parent's storage room and everyone was helpful and kind. Really nice and all about service.
The sevice was very fast an easy Terri was very helpful an the prices are very reasonable
Stopped in got a few boxes that I needed and Teri was a great help. I also inquired about prices on a small storage unit just in case I decide to use Public Storage to store my Christmas Gifts this year. Thanks again Teri.
At the present time I came to Public Storage to store my things and when I come here Teri is always helpful.
Ms Teri keep her property clean and organized. She's always so kind and willing to help you with any issues and her customer service is outstanding as well. She has a beautiful voice.
Teri provides the best customer service around. She is always pleasant, thoughtful and helpful. Additionally, she is extremely kind, going out of her way to assist anyone. I wish that Public Storage would put her in charge of training the "customer service reps" that answer the 800 number, as they rival Comcast/Xfinity for worst in the world.
Teri was super helpful and she even helped me find a space in another location
Teri was a great help for my mom at Public Storage. Thank You
Went to this location to make a payment for my friend last week and Teri took care of me with no problem. Thanks sweetie.
Please read this is an honest review. DO NOT USE THIS STORAGE FACILITY!!! My experience with this company, and more specifically this location, has been awefull. It has come to my attention that the majority of reviews on this location are NOT organic. Firstly, the employees will LIE to you. YOU DO NOT NEED TO BUY THEIR LOCK (Section 17) and YOU DO NOT NEED TO PURCHASE THEIR INSURANCE! PLEASE READ THE TERMS AND CONDITIONS! Secondly, After 5 months, THEY WILL HIKE THE PRICE. In section 2 of the agreement it states that they can hike the price of your agreement on you AT ANY TIME. Do not deal with this company; there are plenty of other options and I for one am not sticking around.
We have been a customer for 5 years and needed to downsize our unit. First of all, because we are existing customers, we do not qualify for the"$1 for the first months rent" program on the new unit. Second, our July rent was paid in full but were told that 'the computer says you owe 39 cents'. We should have received a refund for 1 day, or $8.12, because we vacated the old unit on 7/30/16, not 7/31/16. I questioned this a couple of different ways on two different days but always got the same answer, basically "because the computer says so". The "itemized" bill did not explain it either. Apparently you have to pay more when you vacate early. I gave 3 stars instead of 1 star because the units are nice and the customer service is good as long as there isn't a basic math problem involved.
Teri was very helpful when I came in inquiring about storage for my mother & the facility was clean.
Jillian did an awesome job.
Teri was very helpful... great property and very clean....
Teri was excellent! Very courteous and friendly. She explained everything perfectly and was very professional. All in all a very pleasant experience.
Received excellent service from Teri
I'm unsure at the time if I'll need storage, just trying to cover all my options. Teri was very helpful and patient with me considering I had so many questions. Thank You
Teri was very kind and personable. She answered all my questions, made me comfortable. I feel confident in leaving my belongings in this facility. Seems safe and clean
Teri's very helpful with merchandise & pricing of a storage unit when it comes to store my things.
The facility is great. Nice and clean. Teresa was very knowlegable on units and made a boring experience fun. Thanks PS keep up the good work hope to be using storage space when I move there permanetly.
Teri was great. . Great property great service.
Teri is a very helpful,friendly, knowable person. Helped me a number of times.
Teri rocks. .sold me a quick pac#### love her
Came in to make a payment for a friend and the customer service was great! If I could give more stars I would! Deanna helped me out with everything. Also, Teri keeps a very clean property. Thank you for all the help and I will be recommending you to whoever needs storage.
Teri was so friendly and nice. She showed me a unit in the rain and never quit smiling!
Terri is always so helpful. She always has a smile on her face. Thanks for always making payments a pleasant experience
I am very impressed! Teri is a very nice and pleasant person. Teri made the whole rental procedure flawless and easy. I highly recommend this Public Storage and will be using them every winter after how well everything went today!
Great clean lockers. Great service...
Lisa was great and kind. A new employee..seems great...
Storage facility is very good and Teri is very friendly and has a excellent customer service. I have given 3 star because they publicize it as just $1 for first month but they charged me $57 which includes $25 admin fee (one time) + $11 insurance/month (mandatory) + $20 lock(mandatory). I prefer to keep the insurance option and have an option of using my own Lock
Great service, fast with thorough explanations and clear instructions.
Teri has been great.
Amanda was very nice and very professional, she answered any questions I had and everything went smoothly.
Teri is a sweetheart and so helpful thank you for being who you are.
Samantha was very helpful today.
I went to Public Storage yesterday and Amanda was do sweet and nice. Clean place.
Teri is the best!! This location is the best. If you need storage, go here!
I was a little stressed the day that I stopped in to pick up some boxes for my upcoming move and was welcomed with a warm greeting from Amanda. She was extremely knowledgeable and helped me select the right size boxes for my move. I have already recommended working with Amanda at this location to a few friends who plan on moving soon and may need a storage unit. She really turned my day around and I will definitely return to see her for future moving/packing or storage needs!
Teri was great getting us checked in and showing us the space. The property is well maintained and looks great.
Teri was wonderful
Really friendly property manager...Very inviting....even got a "goodbye and have a happy day
awesome service great people thanks teri
Great experience. The unit was clean and dry, had no issues with any bugs or water damage and the property was well lit. Teri, in particular, was very pleasant and helpful. She was professional and always had a smile on her face. Highly recommend.
After needing a storage unit during a recent move I had found this facility. I was assisted by the manager Scott who was extremely nice and helpful. He showed me all the sizes available that worked for me and they were all clean and in great condition as well. I would definitely recommend this facility to anyone looking for storage.
clean, professional, and friendly staff. Reasonable prices. Scott was a great help. Thanks
I just rented my first storage unit today, and Teri was so helpful! The unit itself was very clean and perfect for what I needed. The security system is great, and the hours are very accessible!
Great service from Teri. Made arrangements within 20 minutes. Clean and organized location. Will recommend. I got the one week special going on that had a 10x20 for $80, so half price was great and worth it..will do business again in the future
Teri, the manager, was extremely patient, informative, efficient and helpful in the selection of a unit which was the perfect size and location for our needs. It was a pleasure dealing with her; we felt that she delivered personalized service, always with a smile.
Betty was absolutely wonderful and very helpful! In the bitter cold, she showed my aunt all her unit options.
Teri was great even when i couldnt make up my mind! Highly recommended!
Kathy was very helpful and prompt with service. The facility was well kept.
Teri was extremely helpful. The unit was clean and dry. Couldn't be happier.
Service with teri was great
Nice , clean place and friendly people. Easy access and good location. Teri is great. Thanks again, Teri ! Paul
Stopped in to check availability and pricing on a unit and Teri took great care of me. I was give the info I needed quickly and in a very friendly manner.
Stopped in to get prices and Holly was fantastic. She took me on a tour of the property and showed me units that she thought would work for me. Although she didn't have the space I needed, she offered to check neighboring locations for me. Although I wasn't able to find the right size unit near my location I must say how impressed I was with the cleanliness of the property and the professionalism of Holly. I will definitely be coming back when I return to the states.
Teri was very helpful and very informative.
My name is Shirley Couch, I rent unit 540 at 322 West Maple, Troy MI. 48083. Even though it was pass 6 pm. The manager Teri, volunteered to help me unjam the door on my unit. We took the dollie I was using and pried up the door and with Teri moving the door up and down. We dislodged the box which was fulled with hard cover boos. We were able to reach into the box and take the hard cover books out one by one to unjam the door. To prevent this from happening again, Terri stacked up the boxex to make more room and she stayed pass quiting time. I appreciated her help because I would not have been able to do it by myself because I'm a senior citizen.
The staff is always friendly and there to help you out with what ever you need. I was accidently overbilled by the website system and Scott helped me to resolve my problem in minutes. I really appreciated his fast response to my needs. Sheri
Fantastic, friendly staff! Wish I called them first, very convenient :)
Was Helped by Betty to get my storage unit. She was very helpful and made sure I understood everything.
Needed a unit to store my household items for a few months and When I arrived to check in Teri was awesome in getting me checked in and into a unit right away. The unit is clean, location is great. All around a fantastic experience here.
I am moving out of state. I went into to check out a unit. Teri was very helpful and the place was clean. I will definitely come back in June. I will recommend Teri to anyone
The staff was professional and helpful when i went in asking for directions
Very helpful and very fast
Betty was very helpful, respectable and professional. She was informative and pleasant to both me and the costumer before me. I would definitely recommend this location to others in the future.
Needed to store some things from when my mom passed. Put the things in storage there for a couple months while paying the rent as well. When I went back my key no longer worked. I went to the office and they said some work had to be done on the pavement next to the storage unit so they had to change the lock. I got new key and went to storage unit. The pavement was still the same as when I put things in there months ago. I took all the stuff out, while locking the unit behind me. The next day they called and asked me if I still wanted the unit as they noticed it was empty. I don't trust these people at all! I'm fairly sure they go through each unit whenever they want. If you use this storage facility, know your stuff will be gone through.
It was awesome. Betty is was very helpful. She was able to save me more money than I did when I called it. Definitely recommend
Teri helped me with a frozen lock very kind of her great location.
Very helpful and courteous service. I was helped by Teri and sh went out of her way to help me pay my account. She always has a great outlook and smile for her customers. Thanks Teri.
Betty was great & nice.
Fantastic super friendly service, clean unit and fast sign up process!!!
Teri and Betty were great excellent. Great service!!
Amanda made everything run very smoothly. She did a great job.
Amanda was very courteous and helpful in getting me all moved in. Plus I got a great deal on the unit.
I was very pleased with everything, but most specifically the staff. Teri was extremely professional, helpful and friendly. She helped me choose the right storage unit based upon my needs and I have recommended this facility to a few of my friends who are also looking for off-property storage solutions. Regards, Gail
Great storage facility, Teri has wonderful customer service.