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Address

1404 E Big Beaver Road
Troy, MI 48083

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

248-602-0567

248-602-0567

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

248-602-0567

248-602-0567

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
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    5'x5'
    Online only price
    $ 17/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 17/mo $34
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    Half Price Sale

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    5'x5'
    Online only price
    $ 18/mo
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    Half Price Sale
    Small 5'x5'
    • Inside unit
    • 1st Floor
    $ 18/mo $36
    Online only price
    Half Price Sale

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  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
  • Save Impression

    5'x5'
    Online only price
    $ 18/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 18/mo $36
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    4'x5'
    Online only price
    $ 20/mo
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    Half Price Sale
    Small 4'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 20/mo $40
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    Half Price Sale

    No Obligation

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    10'x5'
    Online only price
    $ 22/mo
    Online only price
    Half Price Sale
    Small 10'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 22/mo $44
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 25/mo
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    Half Price Sale
    Small 5'x10'
    • Inside unit
    • 1st Floor
    $ 25/mo $50
    Online only price
    Half Price Sale

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  • Save Impression

    5'x10'
    Online only price
    $ 30/mo
    Online only price
    Half Price Sale
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 30/mo $60
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 47/mo
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    Half Price Sale
    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 47/mo $94
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 50/mo
    Online only price
    Half Price Sale
    Medium 7.5'x10'
    • Inside unit
    • 1st Floor
    $ 50/mo $100
    Online only price
    Half Price Sale

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  • Save Impression

    7.5'x10'
    Online only price
    $ 52/mo
    Online only price
    Half Price Sale
    Medium 7.5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 52/mo $104
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 54/mo
    Online only price
    Half Price Sale
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 54/mo $108
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 72/mo
    Online only price
    Half Price Sale
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 72/mo $144
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 112/mo
    Online only price
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 112/mo $150
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 152/mo
    Online only price
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 152/mo $202
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 154/mo
    Online only price
    $1 first month rent
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 154/mo $206
    Online only price
    $1 first month rent

    No Obligation

Resources from the Help Center
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Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 439)

February 8, 2024
Google Public Storage Chris Brown
Service with Teri was excellent, very helpful, and needed more employees like her.
January 22, 2024
Google Public Storage Whitney Minnock
Worst customer service. Go somewhere else.
January 16, 2024
Google Public Storage Veronica Leontyeva
Special Thanks to Terry! :)
January 12, 2024
Google Public Storage Naji Naji
I first came to this exact place during Covid and only paid less than 30.00 a month and now it appears to increase each month. I’ll pay 50.00 one month and the next I’ll pay 80 and up for a small cubicle that doesn’t come with anything special. Don’t think about asking for grace , they’ll deny you within a second. Overall , I think it’s decent . But the price increases are crazier than rent these days . At least your landlord will give you a why and time.
December 26, 2023
Google Public Storage Manoj Sai Puli
Thank you Teri for assisting and explaining about all the rental details and procedures. Price is affordable and location is well maintained. Good option.
December 7, 2023
Google Public Storage Brian B
New Update: Unfortunately I have to drop my rating as low as it goes. My family decided to keep using PS Troy after I moved out and now also have had poor experiences and while the manager worked with them to drop rates for a loyal customer, one month later corporate made sure to significantly raise future rates. Again these are REIT properties and can raise rates at will without any oversight. So disappointed. Facility is clean but still no working unit alarms even though PS claims they do and YOU pay for it. Update: I have moved out of this location as prices were being increased so heavily that storing no longer feasible. There is NO loyalty what so ever to customers. They claim that prices go up when market changes. This is dishonest because they don’t ever reduce your rates when the markets are down. Just greed and again no loyalty. These are REIT properties so no real great laws to protect tenants because they are investment properties. Original review: I have been using this location for years and the local managers are great and friendly. This 2 star is for the facilities and the regional management. One example is the main sliding door to the climate controlled building has been broken for over 6 months without any sign of repair. We are now in below 0 temperatures. My rates have raised at least once and sometimes twice yearly and they are adding a new climate controlled building yet no funds to fix the current building. Having a hard time believing the new building can be any better maintained when the local managers get blocked by the regional and corporate management teams. Started great but been going downhill for the last 5 years.
December 4, 2023
Google Public Storage Maribel Trinidad
I have been very pleased with all my experience with Public Storage in Big Beaver. I moved in today and Wilbur walked me through how their system works. He’s very helpful, friendly and always have a nice smile. He made me feel comfortable right away. I will always recommend Public Storage for storing your belongings because of their good price, professional and friendly staff and their system is triple safe. Keep up the good work😃
November 18, 2023
Google Public Storage Mike Nitoski
Teri is the friendliest property manager I have ever came across. She always has a smile and works to resolve all issues. She is one of the reasons I keep my stuff here! As for this place the place is kept clean and well lit with the gate always in working order.
November 11, 2023
Google Public Storage Shamone Johnson
Teri was a great help. Thank you!
October 25, 2023
Google Public Storage RK Omo
We had a climate controlled unit for 17 years and today we moved out. We can tell you that in 17 years our unit was always clean, our items safe and the staff attentive and helpful. Terri was wonderful helping us to close our unit and close out our account. There are now other facilities with climate controlled units closer to where we live but we stayed in this facility because of the high standards of customer service we always received. Thanks for keeping our stuff safe and clean all these years.
October 15, 2023
Google Public Storage Carol Thomas
Great Help with an inquiry. I loved the way Terri listened, accessed my account, and provided a resolution immediately. She was polite in her greeting, assistance and ended the call making sure she addressed my need and any other concerns with a smile in her voice.
October 11, 2023
Google Public Storage andy w
I want to thank Teri for the help she gave me.
September 26, 2023
Google Public Storage Ryan McCann
I worked with Terry today. She was friendly, helpful, and took wonderful care of me.
September 25, 2023
Google Public Storage Bri B
I did the process online and upon arrival realized I needed a larger unit, Terry was fantastic she went above and beyond for me and I truly can’t thank her enough.
September 12, 2023
Google Public Storage Naghmana Siddiqi
It is fine , I rented a unit but did not receive an access code on time on the day of my reservation. I was there by 8:15am and still did not have access code - need to improve your system for this. I had called in advance to inquire days before. I called the 800 “support” line the day of my reservation, and they couldn’t provide the code, when they should have per the property manager. Also , they need to adjust their hours to meet customer needs - if the units are open 6am-9pm, personnel should accompany these hours. The units need to stay open until at least midnight too if not 24 hours. Property Manager, Terri was helpful and did provide some good tips.
September 6, 2023
Google Public Storage Joe
Teri was the best. She was very helpful and patient with all the questions I asked.
September 4, 2023
Google Public Storage Simone Bonino
Great location, Teri was super helpful solving an administrative issue, she really went the extra mile, thank you!
August 27, 2023
Google Public Storage Chlaudio
Very appreciative to Teri for her help with my storage unit when I was running into issues, she was very helpful and understanding.
August 15, 2023
Google Public Storage Adrt Qoli
Teri, was for helpful in getting me setup when having a little bit of trouble with the online rental
July 20, 2023
Google Public Storage Bashar Abdulahad
Teri was very helpful with answering all my questions and patient she’s good at her job and with people.
July 12, 2023
Google Public Storage Bruce Paintballs
The facility was very nice and clean. I love the way its laid out and how easy it was to get the storage unit. Teri was super helpful and ensured I got the exact unit that would be perfect for my needs. She was also a delight to deal with as she is very nice.
July 11, 2023
Google Public Storage Niv Agarwal
My partner's first stop in his search for a storage unit was this location, and it worked out perfectly! We were given a storage unit right away after signing up. Teri helped us out throughout the process and was really patient and kind. She answered all the questions that my partner had. Would 100% recommend this place if you are looking for a storage unit!
July 11, 2023
Google Public Storage Courtney Wood
Teri greeted me with a smile and the entire experience was much easier than expected thanks to her help
July 6, 2023
Google Public Storage HOTBLINGS Olcay
Teri is terrific. She helped me a lot and answered all my questions clearly. Thank you Teri. I love this place and Public storage you are lucky to have her
July 3, 2023
Google Public Storage Moe Pervez
Exponentially service from Teri I'd highly recommend this location. I specifically recommend this location primarily on service from teri. But the facility is very clean and secure. All around I'd rate 10/10
June 29, 2023
Google Public Storage kevin nasypany
Outstanding service from Terri!!! 👍👍👍👍
June 22, 2023
Google Public Storage X1 Malcolm
While having an issue at the storage unit, Teri was more than helpful. She went out of her way to fix the issue. I am so grateful Teri took the time to help me.
May 29, 2023
Google Public Storage Quincy The Trainer
May 1, 2023
Google Public Storage Linda Strand
Teri, the property manager, is the reason I selected this location. She is extremely knowledgeable as to all the ins and outs of how PS operates. I had many questions and she was always patient and helpful in answering them. A real pleasure to work with.
April 26, 2023
Google Public Storage Stephanie M. Proszkow
Went to Public Storage in Troy about a month ago to get some information, and Sarah was a wealth full of knowledge. Today, I went back to sign up for my unit and Quaza was very polite and helpful. There were a couple of individuals in the building as well, and although they were rude to her, she only gave back politeness and the willingness to help in any way she could. Very thankful for the good experience. Update: Went to Troy location today (4.26.23) and was helped by Terri, who has such a beautiful disposition and always willing to help. A+ for Terri!!
April 12, 2023
Google Public Storage James Malcolm
April 10, 2023
Google Public Storage William Charleston
Great and excellent service and personality. Ms. Teri was and is the greatest!!💯💯 I know it's a storage unit job, but GIVE MS. TERI A RAISE!!!!🤷🙎🙏
April 10, 2023
Google Public Storage Jeremiah Patton
Ms.Teri was very helpful, kind, and she had great customer service. I appreciated the help she provided with me today. I would highly recommend everyone to rent here.
April 8, 2023
Google Public Storage Martha Piscopo
Purchased on line and first thing the next morning Teri called me to help me complete everything, she had so much patience with me, made it so easy. When I went there, she was there and answered all my questions. What a great gal, perfect personality for her job!
April 3, 2023
Google Public Storage Marcus Fields
Miss Teri was so nice and helped me out with a big situation and we great friends now 5/5
April 1, 2023
Google Public Storage Gie Felton
Teri was great & very helpful with a question &/or issues I had. If she’s not the manager Knows her job somebody give her a raise!!
March 27, 2023
Google Public Storage Pratibha singh
Teri is very good. She has given all the instructions about the Storage
March 26, 2023
Google Public Storage Adam Kosberg
There’s been nobody in the office for the last hour even though the office is supposedly open. However there is access through the app, which actually works quite well. Place is clean and seems secure.
March 23, 2023
Google Public Storage Nicholas Lowe
Teri was super helpful and polite in assisting me with finding a unit for my belongings. Highly suggest coming in and speaking with her if you ever need help!
March 15, 2023
Google Public Storage Karen Ellenberger
Teri is such a nice person very helpful and friendly , I would have been lost if it wasn’t for her
March 15, 2023
Google Public Storage eric Keitt
Ms. Terri, Was very helpful in assisting with my storage unit. She provided professional customer service. They should be grateful for Ms. Terri.
March 11, 2023
Google Public Storage Mohamad Ayas
Teri has been of incredible help. Very kind and personable. She has made this moving process incredibly easy.
March 8, 2023
Google Public Storage Raven Bass
Terry was very helpful when I needed a storage unit. The process was quick, and even though it was a short term rental, she made it affordable for me! This location is the best!
March 8, 2023
Google Public Storage Adrienne Christensen
Teri was very friendly and helpful! She was able to answer any of my questions to the best of her ability and process my storage unit successfully very quickly! Impressive, kind, and courteous staff I’ve ever met!!!!
March 2, 2023
Google Public Storage Carnel H
Teri went above and beyond to assist me today!
February 14, 2023
Google Public Storage Jess Cornwall
Teri was so attentive and answered all of my questions thoroughly. The facility was spotless and felt very secure.
February 6, 2023
Google Public Storage Kristen Duncan
Very clean and well kept facility. When we went to check in, Teri was extremely helpful, knowledgeable and pleasant!!! Absolutely a 5 star experience!
February 6, 2023
Google Public Storage Robert mazero
Teri, was ABSOLUTELY TERRIFIC. She was helpful and courteous and super friendly!!!
January 31, 2023
Google Public Storage David Kneisler
I had a storage unit here from July 2022 to January 2023. The property manager, Teri, is great. She helped me get the right size unit, and at every step was able to answer my questions. The facility is clean and well run, and the phone app for managing my account and access to the facility was great. I recommend the facility and would rent here again.
January 28, 2023
Google Public Storage Jacartez Ford
Teri was the best customer assistance, I loved her communication she was kind, had a lot of patience also. Took care of all my needs thank you public storage! And a huge thank you to Teri
January 23, 2023
Google Public Storage Ryssa Paris
Teri was such a BIG help! She definitely went over and beyond for her job for us ! Wish I could rate this place a 100! Thanks so much Teri! ❤️
January 11, 2023
Google Public Storage DEENIE, RN
First and foremost Teri has gone above and beyond with helping the customer in my opinion. She is kind, considerate, jovial and, all around a great person to deal with. The storage facility from my experience has always been clean and neat. I would highly recommend this facility for your storage needs.!
December 27, 2022
Google Public Storage Negus Vu
November 16, 2022
Google Public Storage David Smith
Teri was very friendly, professional, and helpful during the rental process. She answered all of my questions completely and helped me through the onboarding, which was a breeze with her help. The location is clean, secure, and well organized. Would recommend!
November 5, 2022
Google Public Storage Rani Dallo
Teri was amazing. She helped me setup my online account on my second unit.
November 4, 2022
Google Public Storage Cyndi Leemhuis
So this was my first time utilizing a rental facility - so I had no clue. OMG, the woman that helped me out when I came in was perfection - seriously the best customer service I have ever had!!! When I saw her the next day - she had the same warm smile & welcome! The facility is super clean, easy to access, well laid out. It was everything that we needed. Pricing is spot on and what we consider a great value. This could not have worked out better!!!
November 2, 2022
Google Public Storage Toni Horn
Teri at the front desk was fantastic! I had booked online and set up autopay, but was a few weeks late moving in and had forgotten all the details. She showed me where to find my unit even though the app would have done that for me, and was happy to help. She even cut the clamshell open to the lock for me when I brought it back to the desk. Facility is clean and the bathroom in the building was a pleasant surprise.
October 31, 2022
Google Public Storage Chathuranga Sirimanna
This is a great storage facility. Teri was very helpful from the beginning. Everything was clean and well maintained.
October 31, 2022
Google Public Storage Danielle Hobbs (Work)
Terry was absolutely amazing! She helped me from beginning to end! She was so kind and I’m feel secure leaving my stuff here! She was awesome!!! Good job Public Storage for find her!
October 7, 2022
Google Public Storage Dawnnell Thomas
Will and Teri was very helpful and made my move in so easy.
October 4, 2022
Google Public Storage Mary Losey
Had a bit of a snafu with my rental and was being charged for a unit I wasn't using. I contacted the store to get it figured out and Will was SO nice, SO helpful, and SO engaged with the process. He offered to call me back so I didn't have to sit on hold, he did as much as he could on his end, and gave very clear instructions for next steps. Even though my problem was not fully remedied within the phone call, I feel very confident that Will is doing everything he can to facilitate and look out for the customer. I think in a world where corporations put so much pressure on their employees to focus on the bottom line they forget the value of customer service. THank you Will!
September 18, 2022
Google Public Storage Sai Zaman
Teri at Public Storage on 1404 E Big Beaver Road is very knowledgeable and made a very pleasant experience in signing up here.
September 17, 2022
Google Public Storage Mike S
Teri was very pleasant. Great experience so far.
September 15, 2022
Google Public Storage Amanda
Absolute worst company and worst location I've ever dealt with. There was never anyone in the office when I needed. The property manager never picked up the phone. The customer service is especially useless. One person gives you one piece of information and the next contradicts it and it ends up costing you money. So congrats, public storage, you took extra money from me this month for my empty unit. Hope you're proud of yourselves.
September 7, 2022
Google Public Storage Iesha Robinson
I've been with this Public Storage for quite some time and I can truly say that it has been a pleasent experience. Their facilities are always squeaky clean and their customer service is great. If you have to leave a message, they promptly return your phone call. I've worked with Jessica a few times and she was really helpful. As long as the prices stay fair, I plan on being a customer for a nice while.
August 13, 2022
Google Public Storage Corporal Fork
August 11, 2022
Google Public Storage Roderick Hughes-Smith
Really updated from the last time I had used the Public Storage years ago.
July 24, 2022
Google Public Storage reba dobbs
Love it, been a customer 2 years and they've only raised my monthly $5.
July 16, 2022
Google Public Storage Kyle Lemoine
Booking and getting into the unit could not have been easier. The facility is clean and nice, the price is very reasonable, and Terry at the front desk was absolutely wonderful!! She was so helpful, and very sweet even when I was having trouble because I was trying to open the wrong unit.
July 14, 2022
Google Public Storage Ray Ortiz
July 14, 2022
Google Public Storage Jessica “Jade” M
The customer service at this location is great; however, my rent increased after 6 months.
July 11, 2022
Google Public Storage Kalekidan Befekadu
Teri was awesome guiding me through the process. She was kind, patient and knowledgeable.
July 5, 2022
Google Public Storage Amelia Troccoli
my rent has increased 50 dollars every 9 months, or DOUBLED, since I started renting in 2020. What has changed that has needed to nearly double the price of my original rent? The unit is exactly the same. The facilities are exactly the same. Is the plan to just keep increasing rent until people are literally paying as much as renting an apartment? I moved into this space due to proximity and affordability and this location has absolutely gauged me of money with zero explanation. I moved In bc I cannot afford an apt and needed a temporary, consistent solution not a constantly changing and increasing bill. I left the same message with management and have gotten no reply. Absolutely terrible way to run a business.
July 5, 2022
Google Public Storage Virgilio Benigno
Teri she helped us a lot with very good service . We were properly informed. Thanking her so much.
July 4, 2022
Google Public Storage Journey In Time
Teri was very helpful and nice.
June 29, 2022
Google Public Storage Elizabeth White
Terri was amazing! Would recommend this business to everyone who has storage needs!
June 9, 2022
Google Public Storage Connie Patrick
Manger Keeps the integrity of the location clean very professional great customer service I definitely recommend this location to store any property that needs to be stored
June 5, 2022
Google Public Storage Jessica Montgomery
Great customer service.
May 27, 2022
Google Public Storage Monay Adams
May 22, 2022
Google Public Storage kim bohenick
Update May 20 rates went up again 28%. . It is now 365 and 338 for 2 10 x 20 units. Current on line rates are $220. I have had these units for 10 months,. 7 months @ $285, 3 months @ $365. This is not right! 5:444 Search Make Payments Your account has multiple spaces. Please select the unit you would like to make payments for. Space Number: 4011 $365.00 Due 07/01/2022 Space Number: G014 $338.00 Due 07/01/2022 Update: manager called after I left a poor review. My monthly rate was reduced. Rates increased 30% 6 MONTHS AFTER MOVE IN. Rates increased $285 to $365! 10 x20 unit 6 months after goods moved in. I filled the unit and now rates go up 30%! I have two units and did not plan on this!! Expect rates to rise after you move your goods. Public Storage should be investigated by attorney general to raise by 30%. It is expensive to move goods and then Public Storage sticks it to ya. They did it me in Dallas too. $PSA
May 4, 2022
Google Public Storage Freedom gaw
April 7, 2022
Google Public Storage Maurice Franklin (Moe Moe)
Great place good customer service clean and very secure
March 31, 2022
Google Public Storage Andrew Gaval
Horrible
March 11, 2022
Google Public Storage Kelsey Fettig
Easy contactless set up to rent storage unit and great location close to I75.
March 10, 2022
Google Public Storage lida Qari
I have 2 units here and every time I come I spend a least 3 4 hours! They are the olny ones that they locked the bathroom 🤦‍♀️🤦‍♀️🤦‍♀️ I’m really really thinking about going somewhere else because I have to leave here go home and come back! I will never recommend this place
November 21, 2021
Google Public Storage Wahed Hussain
Neat and clean front desk very helpful.
November 15, 2021
Google Public Storage Zach Winkler
Worst experience I’ve ever had, do not go to this place ever. Rip off, worst customer service I’ve ever had. The manager is rude and rarely answers my questions with respect. Definitely not happy.
October 15, 2021
Google Public Storage Bryan Patton
This review has been updated at the end. When you move out you need to hope they check your unit before your rent is due. They didn’t check mine on time despite me scheduling a move out day through their system. If they don’t bother or don’t have the staff available the system will continue to charge you. I had this issue, I called 3 times and spoke to multiple people who promised they would remove the charges. Two month later and my account is still saying money is owed—which their employees agree is not owed. Public storage then sent the bill to collections! Now I am receiving multiple calls a day from Allied interstate—a collection agency. Update. I paid this money to avoid a derogatory mark on my credit report. The next day after posting this review my money was refunded by a regional supervisor. I also received an apology. I appreciate that they finally resolved this and have increased my rating to reflect the resolution.
October 4, 2021
Google Public Storage Frances Culver
Shauna and Sam offered great customer service.
September 28, 2021
Google Public Storage s jamil
Shauna was very helpful
September 17, 2021
Google Public Storage Anne Marie Erfe
First time using a storage unit. Shauna was super knowledgeable and walked me through the whole process of using the facility at the Troy location. She even walked me to my unit and showed me how to open and close my unit. She was very attentive to my needs and answered all the questions that I asked. Super happy with my experience at this particular location. I highly recommend this location and Shauna! She is definitely one of a kind!
September 11, 2021
Google Public Storage Monique RH
Needed to find a unit last minute. They had quite a few available. I got a 5x10 and was shown the unit before signing/ paying. It was very clean, as well as the building the unit was in. The unit included a lock, not sure if that is the policy for larger/ or outside units. I was helped by Shauna who was very sweet. She was able to find me a unit closer to the elevator which I really appreciated.
September 8, 2021
Google Public Storage Strait Savage
Thanks public storage for the excellent service, your employee Quay was a big help explaining the renting process and policies. Thanks again.
September 5, 2021
Google Public Storage Kabrina Vanbeek
Shauna was very helpful
August 31, 2021
Google Public Storage Hampton 1
August 27, 2021
Google Public Storage Shahin N.T.
Excellent service, Shauna was very professional and kind and answered all questions. Made the process really easy.
July 25, 2021
Google Public Storage angela kendrick
This was my 1st time at this location, and I was very impressed. This location is very clean and well lit . The security is awesome as well. The property Manager was very helpful and advised me on my unit to get the best for my Money. So if you looking for a unit . This is the best (TROY)❤️
June 27, 2021
Google Public Storage brian compton
June 26, 2021
Google Public Storage Randy Greenwood
Great place
May 29, 2021
Google Public Storage Naren Vulchi
May 27, 2021
Google Public Storage Big Quis
Michelle, the property manager at this location in troy deserves a 6 star rating. For months I've been waiting on a refund check not getting the right information from anyone. I came into this location and spoke with Michelle she got right to work quickly going the extra mile for me. I received more help from her in a 20 minute conversation than the entire 3 months of seeking for help and answers. Long story short I appreciate people like Michelle that actually care for the people. My refund is on the way!
May 22, 2021
Google Public Storage Anthony Thomas
May 4, 2021
Google Public Storage Christopher F
Over priced....
March 28, 2021
Google Public Storage Shawn Hall
One of the most best experiences I’ve ever had. I hope if you have to rent a storage place that Jessica is working, so you can get the same great experience .💯👈🏿
March 26, 2021
Google Public Storage Andriy Fediv
Great clean facility. Called to ask why my payment went up and they changed back down the same day.
March 24, 2021
Google Public Storage Angie Maxwell
Jessica was very helpful. She went up to my unit with me to help with the lock. It was sticking and I could not get it opened. She was able to get it unlocked. She was also very pleasant.
March 9, 2021
Google Public Storage Isaac bluewolf
March 3, 2021
Google Public Storage Agron Marku
I want to say thank you to Jessica. She went above and beyond to ensure my needs were met. 👍
February 10, 2021
Google Public Storage Margaret Kasc
Jessica was absolutely wonderful. I have never rented a storage unit and Jessica helped me to figure out how the lock works and how to open the door. I agree with another reviewer that said she needs a raise! It's hard to find good customer service these days and she definitely went above and beyond to make my transaction go smoothly. Thanks again Jessica!
February 1, 2021
Google Public Storage Thomas Digiovanni
I think jessica needs a raise SERIOUSLY..🤔 of all the people that I've met over the past 5 yrs, she was the best help period... went over and above on answering my questions and was very nice..So yeah, you really need to give her a raise...👍
February 1, 2021
Google Public Storage Jim Donley
Jessica was very courteous and helpful. Pleasant experience.
January 31, 2021
Google Public Storage Marco DeGennaro
Stored with them for about 6 months while moving. Excellent customer service, Jessica was wonderful and very helpful. Site was extremely clean at all times.
January 31, 2021
Google Public Storage Dominic Stephan
January 25, 2021
Google Public Storage Ellie Wild
January 18, 2021
Google Public Storage GG Kaufman
This is the absolute best public storage facility around. Neat and clean as most are: However, the staff here at Big Beaver in Troy is amazing, accommodating, and helpful. Jessica in particular, went out of her way to help with an issue I had. Absolutely incredible to know and find people who care about their customers. After speaking with her a few times, Jessica listened, offer advice, turned it around and resolved it all! Thank You.
January 7, 2021
Google Public Storage Shawn McDonald
Excellent service. Terri was helpful and polite. First rated customer service experience.
January 3, 2021
Public Storage Bill Hunter
Cost of units ?
December 25, 2020
Google Public Storage Joseph Abbott
December 16, 2020
Google Public Storage MO
I had an unexpected last-minute move and decided to go with Public Storage because of all the positive Google reviews and I am very happy that I did. Shantell helped make this a very easy, fast process. I wouldn’t hesitate referring friends or family to them.
November 25, 2020
Google Public Storage Deanna Schmidt
Jessica was super knowledgeable and answered all my questions, she was able to set me up with a unit day of. Great customer service!
November 24, 2020
Google Public Storage Karrie Burnett
I have been a customer for over a year now. I had a little hiccup with my account when I switched banks for my payment to automatically come out. The staff and manager Jessica worked with me until the issue was fixed. Jessica went above and beyond for me, and I will stay with this location until I no longer need a storage unit. I recommend this place to anyone if you are looking for a place that not only is clean but has employees who actually care. Thank you again everyone!
November 21, 2020
Google Public Storage Michael Boespflug
Shantell was very helpful and got me set up with a unit quick. Very easy experience.
November 19, 2020
Google Public Storage Anne Phillips
Shantell, Destiny, and Jessica were MORE than helpful during my move in process! I couldn’t be more happy with the unit I have and they waived some of my fees as well. Great location, clean property and wonderful employees.
November 14, 2020
Google Public Storage christopher yousif
Shantell and Jessica were great help and gave me the best rate!!!
November 13, 2020
Google Public Storage Martha Mack
Went in the store today and seen Jessica and Shantell and they did a wonderful job handling my issues with my unit. I recommend this place to everyone.
November 12, 2020
Google Public Storage Kaaren Hall
They charge too much.
November 9, 2020
Google Public Storage Deborah Walters
November 8, 2020
Google Public Storage William Honaker
Do not use this storage facility! This place Is a joke!. They elevator doesn’t work and the employees response was I don’t know anything I can’t help you. She doesn’t know when it will be up and running again and could care less whether it is and is of absolutely no help. We need to get to our storage space and can’t. Biggest mistake ever using this place to store anything. The staff is totally of no help to anyone.
November 4, 2020
Google Public Storage Cindy Davis
November 4, 2020
Google Public Storage Cristina Summerfield
Rachelle is amazing! She helped us make sure we'r got the right size unit we needed. Customers service was amazing! I recommend this one and ask for Rashelle!
November 1, 2020
Google Public Storage Carol Giles
Highly recommend this Public Storage. Jessica and the entire team went above and beyond with their assistance. Always kind and helpful! The building was always clean, well lit and safe. If you need some extra storage, this is the right place to go.
October 27, 2020
Google Public Storage Joseph Richards
Well the property feels very secure from what I've observed and I have a security background. That's important. And Jessica was very helpful with me purchasing my unit.
October 24, 2020
Google Public Storage Victoria H
I am very with the service that I've received from the staff at this Public Storage. Jessica, in particular, has been very helpful with obtaining a second unit, move in dates, and any other issues that have come up!
October 22, 2020
Google Public Storage Merna Hana
Jessica was amazing! Definelty go by her when you go. She helped us out a lot. Thanks Jessica!
October 4, 2020
Google Public Storage Reid Vandekerkhove
Had a great experience, Rashelle was very courteous and helpful. the facility is very clean an safe.
October 2, 2020
Google Public Storage Donald Gasior
I would like to thank Jessica who was very kind and helpful getting our account setup and help us with cost .This unit is secure and clean always professional and using health precautions mask social distance and cleaning I greatly appreciate this. Thank You Jessica
September 30, 2020
Google Public Storage Cory weiss
Jessica was very helpful in getting our storage rental processed. The space was in perfect condition and as advertised.
September 27, 2020
Google Public Storage Alex Davis
Jessica made personally sure that our rate was locked in and our storage unit was avaliable and would call me to make sure everything was wonderful. Great customer service
September 23, 2020
Google Public Storage Jay Sarkar (ByJaySarkar)
Jessica was incredibly helpful as I got my two storage units secured and squared away. Easy, effortless check-in and very accessible location. Will definitely rent from here in the future!
September 21, 2020
Google Public Storage Anaid Vera
Jessica is so professional, I had questions regarding my storage unit and I was confused about my storage unit number which I had to review so that I could do my payment, I’m currently out of Michigan and due to the pandemic I couldn’t go to the site to resolve it, she helped me out and followed up with me until the situation was cleared, not just that but also it took her no time to resolve it, this is by far the best experience leasing a storage unit and definitely my conclusion is that the customer experience and reliability of this place is unique. 5 of 5 😃
September 16, 2020
Google Public Storage Kai Thompson
Good staff
September 15, 2020
Google Public Storage Adam
September 14, 2020
Google Public Storage Nichole McClintock
Very helpful.
September 13, 2020
Google Public Storage Andrew Prestel
Jessica did a fantastic job!
September 13, 2020
Google Public Storage Wayne Holeman
Rashelle was very profession I enjoyed working with her. She explain every thing to me in detail, I will referred this location to everyone. Thanking you in advance for excellence employee.
September 9, 2020
Google Public Storage Eliza Delara
Jessica displayed professionalism and great customer service! Thank you.
August 27, 2020
Google Public Storage Jason Richardson
Thank you so much Jessica for the great customer service that you gave me today if I could give you 10 stars i would you made everything so simple and easy for me to understand thank you so much again for all your help
July 24, 2020
Google Public Storage J T
July 21, 2020
Google Public Storage Katie B
Jerome and Jodi really went above and beyond the other day. My code wasn’t working after hours and they stayed to help me without me asking. Jerome even helped me get my awkward head board out of my trunk without hesitation. I greatly appreciate them!
June 30, 2020
Google Public Storage jennifer bair
Sarah was super nice and professional! She was very down to earth and respectful of my time. I enjoyed her personality a lot. Unfortunately a crisis happening with a women who fainted in her storage unit but Sarah was all over it. It was impressive seeing her handle me and the frantic events that were occurring. Would really recommend this place!
June 30, 2020
Google Public Storage Gillian Hush
Amanda was so kind and helped me out of a last minute issue. Public Storage is my number one go-to for rental spaces in Metro Detroit. Thank you (Amanda)!!
June 28, 2020
Google Public Storage Tom Hudson
Nice facility, great customer service, reasonably priced.
June 25, 2020
Google Public Storage Scott Morris
Walked in two days early to move stuff into the storage unit and I needed to get a larger unit. Sarah was amazing and jumped right on it! In the midst of Covid and everything!! I had just driven 2500 miles and to receive such customer service was wonderful!!!
June 21, 2020
Google Public Storage Susan Miller
Special thanks to Sarah & Destiny who efficiently checked me in and upgraded me to a bigger unit for less money???? (when does this EVER happen, right?) It's true and they made my day. Professional, knowledgable and friendly. This is my second unit rental with them and I would highly recommend this facility. Staff is always great!
June 17, 2020
Google Public Storage Thirkiel Bailey
Sara provides excellent service!
June 16, 2020
Google Public Storage Sharon Troyan
Sarah was so amazingly sweet. I have never been to any storage facility before and she made it so easy for me to come and get rid of all of my stuff and put it in storage I definitely will use public storage again and especially the one in Troy where Sarah is.
June 9, 2020
Google Public Storage Allison Der-wine
Amanda, you made moving during a pandemic so much easier and way less stessful. Thank you for your assistance, professionalism and for carrying all those boxes to my car. You rock! Highly recommend this place!
June 2, 2020
Google Public Storage Adrienne
Today my friend and I moved her belongings into Public Storage. We had a lot of trouble booking the unit, as what the corporate phone number was showing as available wasn’t actually available. Naturally, when we arrived, the only unit available in our size range was more expensive. The office was using social distancing and an appointment policy- which was not made clear via the emails we received or any of the conversations we had with Public Storage corporate. Madison snapped at my friend for coming into the office, despite the email we received telling us to come at that time. Amanda was incredibly helpful (seems like a theme as I read these reviews) and took care of us. She helped us get into the unit after waiting for quite some time (Madison was waiting for her 5pm appt that never showed). The real treat was when after moving loads of extremely heavy furniture at 5:57pm on a 90 degree day, Madison approached us in a very rude fashion. She told us she would need to take the cart that we were in the middle of unloading with a heavy couch. I have never been spoken to anyone the way this employee spoke to me. Zero empathy. Zero compassion. 100% rude. She made sure to let us know that we were making her late to punch out and that she “had somewhere to go.” It was shocking how she behaved. It was like I was talking to a child. Approach is everything. Amanda, on the other hand, came to check on us to make sure we had the move in under control. She stayed 20 minutes past her clock out time to help us, and for that we are very grateful. You need more employees like her- moving is stressful and she was a delight to work with.
May 29, 2020
Google Public Storage Jay Smith (RelaxEnjoyBeKind)
[please "like" if this is helpful] Clean, climate controlled. Good security; independent access, attendant can be reached if needed. Lighting is good in hallway, but not great inside the storage units. Consider bringing an alternative light source if you feel you might need that. Good online experience to designate people you trust to have access, if desired.
May 27, 2020
Google Public Storage Chloe Tai
From online reservation to check-in day, it all went smoothly. Due to the pandemic, it was by appointment only, which we preferred. We moved in on Memorial Day. Sarah was friendly and efficient. Storage unit was picked out with a map provided to us, and lock setup already, all I had to do was go over the contract highlights and signed on the electronic pad that was setup with a safe distance to the counter. We were in/out in less than 20 minutes including checking out the locker.
May 26, 2020
Google Public Storage Aaron Siepierski (AaronsEstateSales)
This public storage is truly helpful and courteous when trying to get a storage unit. Have always had a good experience here.
May 25, 2020
Google Public Storage shannon smits
Didn’t know what I was getting myself into renting on memorial day while in quarantine, but Sarah at public storage on big beaver made the process an absolute breeze, with her knowledge and stellar customer service. Booked online and made an appointment; Sarah showed me the units and handled my paperwork, and I was able to go thru the whole process, including unloading my whole vehicle in under 30 mins! Glorious! Thank you Sarah and Public Storage!
May 21, 2020
Google Public Storage Charles Wendell
Lock scam
May 21, 2020
Google Public Storage Eric DaCunha
March 19, 2020
Public Storage unknown unknown
Do you take cash?
March 14, 2020
Google Public Storage Maryssa Gilbert
Absolutely wonderful experience with Sarah and Kenyetta at Public Storage. This was my first time using a storage unit, so they were very thorough in making sure I understood the process and provided carts to make my move-in easy and stress-free! The price was definitely the lowest in the area. The facility is new, clean, secure, and easy to access. Online portal is easy to use and a definite plus for month-to-month auto pay. I would definitely recommend and look forward to using them in the future!
March 11, 2020
Google Public Storage Unique Burnett
Cinnamon was an awesome associate.....she was overall very helpful and informative
March 7, 2020
Google Public Storage Patricia Bright
March 6, 2020
Google Public Storage Jennifer Cornett
I went in for info about renting a storage unit and Sarah and Amanda were so helpful and kind. I would highly recommend using this location.
March 6, 2020
Google Public Storage Brendon Doran
Amanda was excellent at helping us!
February 22, 2020
Google Public Storage PD “Brownone” Wilder
Staff was very helpful
February 21, 2020
Google Public Storage molly martin
Shantell was amazing! She was very knowledgeable, helpful and fast. While one of the elevators was down making moving more difficult, Shabtell made the experience as painless as possible!
February 16, 2020
Google Public Storage Chanel Thomas
Amanda and Sarah were very friendly & helpful. They were really understanding of my situation (had a bad experience with a different public storage location) & they did everything they could to fix that impression. This is most likely the best public storage location!
February 15, 2020
Google Public Storage Sarah Forestiere
This Public Storage facility is the best in the area! Extremely friendly and helpful staff, very clean storage units, and easy access to move in. I’m glad we’ve trusted this facility to store our household goods for a few months!
February 14, 2020
Google Public Storage Rogue B
Sarah was super friendly, knowledgeable and helpful! The property is nice and clean and I feel fully secure storing my property here.
February 11, 2020
Google Public Storage Wanda Robinson
January 29, 2020
Google Public Storage saravanya sankar
Shantell was very helpful with the process.
January 24, 2020
Google Public Storage Mike Hoffman
I had great service when i was there i was greeted by Amanda she had a great smile and was very polite and vary helpful
January 24, 2020
Google Public Storage Tom Riley
I was greeted with a smile by Amanda, she was nice and professional. She made getting storage a breeze. I will definitely recommend her to friends and family. Thank you Amanda
January 21, 2020
Google Public Storage Sheila Guiao
Sarah was very helpful and demonstrated great customer service and professionalism. We are new to getting a storage unit, but she made us feel comfortable and helpful to getting us what we needed. We are so glad we picked Public Storage for our storage needs! Thanks so much!
January 18, 2020
Google Public Storage Michael Romeo
I received assistance from Cindy and Sarah, but primarily Cindy. Cindy was very friendly, accommodating to my questions and concerns. I was a little surprised at the requirement to purchase insurance, but regardless, the whole experience was very seamless.
January 17, 2020
Google Public Storage April Dixon
Sarah is always super helpful! The customer service at this location never disappoints. If I could give more stars I would!
January 17, 2020
Google Public Storage Fred jan
5 stars for Deanna and Sarah for the Amazing work they do. I was greeted professionally. They were nice and welcoming. They made sure the whole experience of getting a storage is very easy and smooth for me. Thank you for your help girls.
January 17, 2020
Google Public Storage Eeshaan Patel
January 15, 2020
Google Public Storage Cheryl Gonda
Amanda was very professional and helpful with us getting a storage unit.
January 15, 2020
Google Public Storage Sassa Frazz
Terrible customer service!
January 15, 2020
Google Public Storage Tamra Moul
Shantell went above and beyond showing us the unit telling us about all products that we could purchase to take care of our home and move things safely insurance was offered but our homeowners covers things away from our home so five stars and thumbs up thank you for public storage.Tamra Moul.
January 10, 2020
Google Public Storage Austin Johnson
They have excellent service and quality benefits. They make sure to go above and beyond for everyone Sarah and Diannne have the best customer satisfaction for each guest they serve.
January 10, 2020
Google Public Storage Maiya Miller
Sarah and Deanna were so amazing when I came to the property. They were so helpful and discussed everything and made sure I knew all of the charges. Would totally recommend!
January 9, 2020
Google Public Storage Christina Georgian
Great place. Very nice staff. Amanda and Sarah were friendly and helpful.
January 9, 2020
Google Public Storage JonnyGesundheit
I was having a nightmare at my storage place in Sterling Heights and a friend recommended P.S. in Troy. The employee Amanda (I don't know her last name) was great. She handled an irate old man like a pro while getting me enrolled at the same time. I was impressed with the unit and the service lol
January 8, 2020
Google Public Storage Larry Zak
Shantell was so friendly and helpful!!
January 6, 2020
Google Public Storage Ian Homes
Great service from Sarah and Amanda
January 6, 2020
Google Public Storage Brandon Turner
I came in for supplies and wanted to thank Amanda for her help! Very nice lady.
December 31, 2019
Google Public Storage Paul VanDamme
Great staff with great service Amanda and Sarah were so polite it was refreshing
December 31, 2019
Google Public Storage Joy Domingo
Excellent costumer service by Shantell! Had a lot of fun riding on her golf cart in a very cold New years eve with my dear sister.
December 21, 2019
Google Public Storage Marcy Ng
Sarah was most helpful to me today. She could see that I was overwhelmed by my mother in law’s sudden decision to move and helped me every step of the way. She explained all options and took me to the unit that I decided on, giving me instructions on entering with key pad and how to open and close the lock. She is the best thing that happened to me all week!!!
December 13, 2019
Google Public Storage amanda
Sarah and amanda were awesome. Thanks for your help
December 12, 2019
Google Public Storage April Peters
Amanda and Sarah provided excellent customer service! Thanks
December 12, 2019
Google Public Storage Julie Tylenda
I was here on Monday December 9th 2019 to get pickup moving supplies and was helped by Sarah and Amanda they gave me tons of information that i found very helpful.
December 12, 2019
Google Public Storage Stephanie Farmer
Amanda and Sarah were super helpful. Excellent service. Definitely satisfied.
December 11, 2019
Google Public Storage meegulcal
This is a horribly run company. Dont ever lose your key, as you will be relentlessly punished. Its been 10 days since i reported losing the keys and i have heard nothing! Basically its only one person who can cut the lock amongst many district! That is unacceptable ! I sent an email on the corp site and have not heard back from it. I also called cust service and they gave me a district managers and it goes only to a voicemail, so i havent been able to talk to her. Alone from all the fees that are not on the website when you get there after you book it. Do yourself a favor and go elswhere.
November 30, 2019
Google Public Storage Alexis Cade
Good friendly customer service, thank you Shantell and Amanda
November 29, 2019
Google Public Storage MB
Great storage facility, clean and watertight unit. Polite and courtesy staff, Simone' has been a pleasure to work with. The location at Fifteen Mile and Chicago Rd is convenient . I highly recommend
November 28, 2019
Google Public Storage Crystal Watkins
November 9, 2019
Google Public Storage Joseph McMurray
November 2, 2019
Google Public Storage Rochelle Washington
Sarah showed great customer service. She made sure I got value in price by referring us to another close storage place to save even more money. A customer cannot ask for more. Thanks Sarah
October 26, 2019
Google Public Storage Emily Parrish
October 11, 2019
Google Public Storage Rami Kseri
October 3, 2019
Google Public Storage Matt Tait
Jodie was very helpful, went out of here way to offer suggestions and made my move easy.
October 3, 2019
Google Public Storage Nadia Wallace
Excellent customer service from this unit courtesy of Zavion, Sarah, Ralph, and Jerome! Thank you guys for making this an easy and fun process.
October 3, 2019
Google Public Storage AMBgamez (AMBgamez)
I wouldn’t trust this place with anything, they’ll give you a price and tell you its the final price and later they’ll call you back telling you about hidden fees which you need to pay or else you can’t keep your items in storage. This is the last place I would ever pick for my storage item needs; save your money go someplace else. You're welcome in advance. Terrible customer service!
September 28, 2019
Google Public Storage Marcy Beck
Jodie was preparing to leave for the day, since it was almost 5PM. We walked in and she was thoroughly willing to tell us about Public Storage and explain the different storages options they offered. She even took us to the storage unit we could rent. We did, in fact, rent that space. Since that time, however, we found that we would be moving and could not use the space, after all. Tomorrow we are going in to return the lock. What I mean to say is: Jodi provided the most friendly and detailed customer service we could ask for.
September 27, 2019
Google Public Storage Michelle Osborne
I had to update my last review because Rich and Jodi were so amazing yesterday. They went above and beyond the call of duty to be helpful to myself and my coworker with a logistics issue we were having. They are the best. We use storage units a lot for work purposes and these guys are the best by far. I cant thank them both enough!!
September 24, 2019
Google Public Storage Sarah Hendrickson
Amazing place! Very friendly
September 19, 2019
Google Public Storage Joanne Fox-Rupers
Meghan, was great. She took time with me to show me around. I didn’t feel she was rushing me through. She should be a valued employee.
September 18, 2019
Google Public Storage Regina Horn
Zavion was very helpful and friendly
September 5, 2019
Google Public Storage Chester Wisnewski
This is the second time I have used this location and the difference in service and personnel is night and day! In 2004 the staff were the poster children for how not to run a business. I swore I would never use the company ever again, but due to monetary constraints I had to use the most affordable location I could find. The current staff ( Meghan, Jodie, Zavion, & Rich + a couple other ladies who’s names I don’t recall), have changed my opinion completely. These folks make every effort to keep the customers happy, they insure that the buildings and grounds are clean and maintained. Basically the staff try’s to be friendly, approachable, and helpful. I have watched them dealing with other customers, and/or showing the facilities to potential customers and they all seem to care. As a business owner I know how difficult it is to find good people to work for me, I would suggest to the folks in the “Public Storage ivory tower “ that you do whatever “corporate “ can do to keep these employees at this location for as long as possible.
September 4, 2019
Google Public Storage Chanell Taylor
- Jodie Is A very amazing person! I love her energy and she is awesome
August 28, 2019
Google Public Storage Julie Schaffer
Rich has been excellent at setting up my accounts and helping with my storage experience. I appreciate his kindness and help. Meghan, Zavion and Sara have also been great. A friendly place to store your items. I recommend this place for your storage needs.
August 22, 2019
Google Public Storage grace dam
Zavion was super helpful!!!
August 20, 2019
Google Public Storage Isaac Turner
I had such a good experience when renting a storage unit for my furniture. Jodi and the District Manager worked with me and were very friendly and professional in doing so. I was so pleased that they were so focused on making sure I could efficiently transfer my belongings from another storage unit to the facility as smoothly as possible.
August 18, 2019
Google Public Storage Reginaldo Koike
Great price and clean storage. People are friendly and professional.
August 17, 2019
Google Public Storage Patrick O'Connor
Zavion and Jodie took great care of my inquiries on Saturday. Facility is clean and everything is in great order. Looking forward to working with them as a client coming up!
August 17, 2019
Google Public Storage Shakyra Akins
I love this place! The facility is so clean and secured. Meghan signed me up and she was very friendly and informative. I was super happy that she gave me an indoor unit. She was very patient and down to earth!
August 12, 2019
Google Public Storage Alan Sandy
Savion & chanell were terrific!
August 8, 2019
Google Public Storage Nuri Gocay
So much better of an experience than what I was expecting! The facility is large, clean, secure, and cool inside. Rich helped me out, and was a perfect blend of professional yet friendly and approachable, and focused on making sure I needed to know what I needed to store my stuff there. Great employees, great location, great facility, and a great price. Thanks, Public Storage! Thanks, Rich!
August 5, 2019
Google Public Storage yair studnik
No access to the Web site when out of the USA. They raised the rent even when still offering the old price on their website.
August 3, 2019
Google Public Storage kathleen koniecki
Great place to come to fast quick Zavion and rich helped a lot
July 21, 2019
Google Public Storage Chauncey Gilbert
The staff like Zavion and Rich were very good and helpful and provided excellent customer service. The facility is clean and pretty good, but there are a few things that I think could use some improvement. There is adequate lighting for the building interior, but not as good inside the units themselves. And the carts they provide are only available while the staff is present and locked up after they leave. Lastly, the 9 pm property lock down can be a hassle at times especially on weekdays when you work full time. But other than those small concerns, this is a really great facility that I'd still recommend to others to use.
July 18, 2019
Google Public Storage Jonathan Broderick
Rich Was very nice and professional and made moving a better experience!!!
July 11, 2019
Google Public Storage Hebert2141
Jodie, Rich, zavion and Meghan were great! Very helpful!
July 9, 2019
Google Public Storage Deonni Johnson
Zavion, Chanell, and Meghan was awesome today!!!!!! Very great people.
July 9, 2019
Google Public Storage Christopher Stefani
Rich at this location was very helpful and super on top of it. Great price, great facility, great service. Could not ask for more.
July 9, 2019
Google Public Storage Jackson Smith
I love the Service at Public Storage. Zavion, Chanell, Meghan are fantastic and very helpful!
July 9, 2019
Google Public Storage Nehal Malik
Great place. Convenient location. Zavion, chanell and Meghan are amazing. always helpful.
July 8, 2019
Google Public Storage Ronald Hdoor
Ok.
July 3, 2019
Google Public Storage Chelsea Cooke
We’ve had a unit (or two) at this location since 2015 and have always had great customer service. Meghan was super helpful today and I really appreciate it!
July 2, 2019
Google Public Storage Cynithia Harris
Loved how Zavion and Chanell treated me today so professional and nice
July 1, 2019
Google Public Storage Karen Warren
Very thorough orientation of premises and procedures. Thank-you Zavion, Chanell, Sarah, and Jodie. Beautiful new building appears very clean and very secure.
June 29, 2019
Google Public Storage shawn alam
My favorite location so far. Walked in and was greeted with a big smile from a gentleman named Zavion. He was so nice and pleasant and explained everything so clearly. Great customer service! I didn't even realize he was in training until i noticed a woman following us outside to go see the unit. Public storage needs more people like him on the team! Very friendly and welcoming. Thank you.
June 27, 2019
Google Public Storage Nimoza Hajrush
June 25, 2019
Google Public Storage Enrique Montoya
Great staff! Meghan, Sarah, Zavion and Channel were very professional. They helped us kindly and effectively to go through the whole process. Thank you guys!
June 24, 2019
Google Public Storage Kathy Anderson
Sarah, Chanell and Meghan have been very helpful in our storage rental. Our experience at this facility has been made much easier because of friendliness and knowledge of the employees. Great job!
June 24, 2019
Google Public Storage danielle stockwell
Chanell,Sarah and Zavion were amazing and extremely helpful! Thank you very much!
June 22, 2019
Google Public Storage TrueOraclesPreacher
Quaza was very helpful in helping me understand the entry process... also the staff very friendly...
June 20, 2019
Google Public Storage Steven Jones
I came in the other day with storage unit questions and the young lady name Quaza was very helpful she answered all my questions
June 19, 2019
Google Public Storage sherlian austin
Quaza was very helpful everytime each time I come to Public Storage.Quaza is very nice and helpful at all times.She is very pleasant.
June 11, 2019
Google Public Storage Shon Brian
Great customer service from Quaza,Sarah and Meghan very professional. They very knowledgeable were able to answer all my questions.
June 9, 2019
Google Public Storage DeMarcus Hunt
Quaza was very helpful. The moving process was made super easy because of her help.
June 8, 2019
Google Public Storage Jeffrey Scharfenkamp TV (Jeffrey Scharfenkamp TV)
Gotta give a shout out to Quaza. Stop in and see her or anyone of the staff and they are happy to assist you. Tell them Jeffrey Scharfenkamp sent you. Also if you can follow my suite after visiting, please give them an amazing review. 👍👍👍👍👍.
June 1, 2019
Google Public Storage Danny S
Quaza, Sarah, and Rich helped me out significantly they are very knowledgeable respectful and nice 😃
May 25, 2019
Google Public Storage Makayla Slaven
Megan and Quaza and Sara and Kim are the best people in the world. Nicest ladies I’ve ever met. They helped me out so much. They were all great. And the unit is clean.
May 20, 2019
Google Public Storage Linda DeSimone
Rich was so helpful as we were deciding about our storage needs. Both he and Sarah were extremely thorough and helpful. Friendly, knowledgeable and just great! Thanks.
May 18, 2019
Google Public Storage kai chambers
Clean
May 16, 2019
Google Public Storage Rose Pal
Rich was very professional and helpful. He helped me choose the proper storage unit size, by showing me two units. He also walked me through the process of entering this "Fort Knox" secure facility. The whole process was straightforward, and quite easy.
May 16, 2019
Google Public Storage Edward Jones
Quaza and Rich, were right on top of things, got me checked through the system, signed up and checked in very quickly. I like their sense of humor and feel my property is safe here. Good job folks.
May 14, 2019
Google Public Storage Ethan Silk
Rich and Meghan were very helpful and friendly!
May 13, 2019
Google Public Storage Suzanne Dowell
So im not one who does reviews but i just felt this warranted one. I interacted with a gentlemen named rich who was very polite and helpful along with a lovely couple of young ladies i believe their names were meghan and sarah very knowledgeable and friendly. I needed a rate on a unit along what purchasing boxes for packing. They as a team worked very hard to make sure i had all the information i needed to make my decision. Unfortunately i had to discuss that information with my husband hoping to make a decision soon. I look forward to dealing with your company and your wonderful employees very soon. Good customer service is hard to come by these days so kudos for hiring great employees
May 13, 2019
Google Public Storage Andrew Polley
Fast and efficient service
May 10, 2019
Google Public Storage Neal Kadlec
Cindy was happy, courteous and knowledgeable. The facility is very clean and well maintained. Couldn't have had a better experience. Thank you, Cindy.
May 9, 2019
Google Public Storage Michael Mikhjian
May 8, 2019
Google Public Storage Faouly Slaughter
Quasar was cool and friendly.
May 4, 2019
Google Public Storage Sean K
Quaza & Sarah were very helpful and informative. I would highly recommend them it was a painless quick experience.
April 30, 2019
Google Public Storage Kathleen Schwartz
Everyone at this location was very pleasant and helpful, including Quaza, Meghan, and Sarah. Auto pay works well. We stored something here for about 6 months. Only one small issue, which we reported, is that the weather stripping on the unit we rented was ripped and allowed some dirt and seed pods to blow in--minor issue! Happy with rental!
April 21, 2019
Google Public Storage Lexington Holloway
A lot of hidden fees and make you buy there insurance even though you need three pass codes to enter the building and ask you to buy damp cloths for your belongings because they keep the air so cold in the buildings.
April 19, 2019
Google Public Storage Marwan Hachem
April 19, 2019
Google Public Storage Heath Martin
Thanks for the quick and convenient service Quanza.
April 18, 2019
Google Public Storage Viktor Camaj
Quaza she vas very helpful
April 18, 2019
Google Public Storage Jay Bee
Good Morning went into public storage yesterday to purchase a rope and Quaza was very helpful and very kind I really appreciated her help
April 8, 2019
Google Public Storage Shirley Schmidt
Meghan and Rich were extremely helpful. Meghan had to leave the office to unlock a cart available for us to use. She was very pleasant to talk with and very prompt. Rich had to leave the office to lock the cart when we were ready to leave. He too was prompt and friendly. We are very impressed with their efficiency.
April 1, 2019
Google Public Storage Melanie Nettle
Sarah was extremely friendly and made many helpful suggestions to insure my move will be successful. She throughly explained the contract, asked questions to be sure I was renting the proper size and walked me though the gate and door codes. Pricing was also very reasonable. An excellent experience! Two thumbs up!
March 19, 2019
Google Public Storage Amy Moore
I've never had to use a storage facility and didn't know what to expect. I don't know how you could do better than this one. Everything went smoothly and professionally. Rich walked me through everything, he didn't rush me at all, and with great patience answered ALL of my questions to put me at ease, (believe me when I say I had a huge amount of questions). Quaza is a mind reader. When she looked at my 2 reservations, yes, I needed 2 spaces, she correctly guessed that I needed my 2 spaces on the same level and near each other. Each space was for 2 separate needs. I thought she was wrong but when Rich did my walk through it was just as Quaza predicted, I needed what she suggested. SO HELPFUL!! I am telling everyone I know about my exceptional experience. (= I also want to give major credit to Sara. I came to look at the facility the day before and she kindly walked me through it and showed me how everything worked. If I had not met Sara in the very beginning I would have gone somewhere else. I came back the next day to book my 2 spaces and asked for Sara but she was off that day. I then had the equally great experience that made me feel solid about my decision. What a great team!
March 19, 2019
Google Public Storage Soul Therapy
Staff members Rich and Meghan has nice customer service.
March 8, 2019
Google Public Storage Terrence Sims
Great customer service here Sarah and Quaza were very helpful and knowledgeable. I was greeted with a smile and any questions I had were answered and I will be back. The office was nice and organized and plenty of packing materials on hand to purchase. I would recommend this location.
March 8, 2019
Google Public Storage Jacinta Chevon
The day I went there seemed to be a staff shortage. An employee named Quaza was working. I was amazed at how well she multi-tasked. She was helping several customers at the same time but she still found the time to personally take me to see different storage room options and sizes. She was thorough in giving me all information and options. She also explained the contract thoroughly. Thank you for making everything easy Quaza!
March 7, 2019
Google Public Storage Rohan Sushila
This place is clean and well organized. Sarah Quaza was very easy to work with . She helped me to chose best unit for my need . It didn’t take too long to set up everything. I definitely recommend this place and don’t forget to ask for Sarah .
March 7, 2019
Google Public Storage Prakash Gera
Quaza did a great job Helped me with everything Thank you quaza
March 6, 2019
Google Public Storage Diana Stiniguta
Quenza was very professional and quick with helping us move to our unit. Great communication and very effective. Would highly recommend these facilities.
March 5, 2019
Google Public Storage Steve Connor
I have to say the employees at this location are great. I've had a couple interactions with different employees and they've all been more than helpful. I've had the pleasure of dealing with Rich, Quaza, and Meghan. Rich made my process of getting my unit painless and was also honest about the size of the unit I'd need instead of trying to over-sell me. Meghan and Quaza have also been helpful when I've came in with questions or to make a payment. Putting your stuff into a storage unit isn't always an ideal situation but I do have to say the employees here and great, personable, and give excellent service.
March 4, 2019
Google Public Storage Tammy Tracy
Sara and megan were great with helping Linda open her storage unit today! Thank you highly reccomend them! They are wonderful here thank you so much for all your kindness and superb customer service GO TEAM!
March 3, 2019
Google Public Storage Erica Patchett
Rich Meghan and Sarah were extremely pleasant and helpful today.
March 2, 2019
Google Public Storage Critical Corey
Rich, Sarah, and Quaza were very friendly and very helpful thanks!
February 25, 2019
Google Public Storage Eric Mathews
Meghan Rich and Sarah were very friendly and helpful
February 23, 2019
Google Public Storage qez clipz
Came in with my friend to transport my things and Quaza was very helpful.
February 19, 2019
Google Public Storage Ann Marie D'Annunzio
Meghan, Quaza, and Rich are awesome!
February 18, 2019
Google Public Storage jim killius
The facility and the unit are both very clean. Thanks to Sarah's and Quaza's help in completing the registration. They were very helpful and great to work with. Very good customer experience.
February 17, 2019
Google Public Storage Maureen D Foresman
Thanks, Meghan and Sarah for an efficient, friendly check-in process! Very impressed by the facility's security and cleanliness too.
February 10, 2019
Google Public Storage Hitomi Tomobe
Quaza helped me and was very thorough and friendly with helping me set up a storage unit rental. Very helpful!
February 10, 2019
Google Public Storage Nicole Tedder
February 9, 2019
Google Public Storage Casscan Game
February 8, 2019
Google Public Storage Randy Halleck
Quaza was very helpful is getting our storage units all set up.
February 7, 2019
Google Public Storage ldonne hampton
Quaza and Sarah were awesome and incredibly helpful. And the facility is clean and very well maintained
February 4, 2019
Google Public Storage Sarah Jardine
I am using the storage unit for our Special Olympics equipment. It’s clean and the customer service was wonderful. Meghan, Sarah, and Rich were great to work with. Rich even came back a few times to check on us when we moved in. We moved from another storage unit that wasn’t great so we have been very pleased with the customer service and cleanliness/convenience of this storage facility. If you see this thanks for all the help today Rich!
February 2, 2019
Google Public Storage Allan Montefelt
Rich, Sarah, and Quaza worked seemlessly together and got me setup and on my way quickly and easily. All were very helpful and gave great advice. Thanks!
January 31, 2019
Google Public Storage dmfreder dmfreder
This facility is great. Everything is clean and the staff, Sarah and Quaza, are really great! They were extremely helpful and patient while answering all of my questions and re-entering my contract twice because I changed my mind! I would recommend this facility when needed additional storage. It is easily accessible from the freeway, open convenient hours and secure.
January 29, 2019
Google Public Storage clark Legue
Quaza rich was very helpful and courteous and did a very good job of showing and explaining everything
January 29, 2019
Google Public Storage Elizabeth Eve
Great experience with staff. Meghan and Quaza greeted me with friendly smiles and were able to take care of all my storage needs.
January 28, 2019
Google Public Storage Mary Gates
Good Morning, Meghan and Rich are two of the nicest people that waited on me at Public Storage. They are very friendly and courteous!
January 26, 2019
Google Public Storage Todd Nunlee
Quaza and Rich great staff members very pleased with there customer service
January 25, 2019
Google Public Storage Steve Klemp
Sarah and Quaza were very helpful and friendly. They assisted me in having proper items to ensure my belongings are protected while in storage, and with a few questions made sure I was in proper size unit. Thank you Sarah and Quaza.
January 25, 2019
Google Public Storage Robert Guzicki
Quaza helped me, and did an outstanding job of showing me around the units and answering all my questions. Facility is very clean and looks to be very secure.
January 25, 2019
Google Public Storage Cheryl Mullen
Sarah and Quaza were so nice & professional to deal with. Renting a storage unit with them was a breeze! Thanks!
January 25, 2019
Google Public Storage Bridgette Fluegge
Sarah and Quaza at the Big Beaver location are so nice and helpful....thanks girls 🤗
January 25, 2019
Google Public Storage Henry Garcia
I rented a unit for the $1.00 dollar first month special on mid- dec-2018. At the end they , I was charged $25 because there is $24 administration fee. I did not have any problem with that so I paid it. When i was going to move-out, two days before ending the month, they tried to charge me $53.00 dollars more. . The people there said that it was the system that made this charge and the only I had was to pay it if I want to move-out that day (it was a sunday). I felt that it was a rip-off so I went back home after wasting half-day and started calling customer service. When finally some answer (which it is really difficult!!). The people agreed I was right, However I need to get in touch with the DIstrict Manager to fix the issue. I could not get her and left a message. She never returned my call, however someone from the facility called and said that I can now move-out but I needed to do that same day (Monday), otherwise they were going to charge me one-month more. Finally I need to rush from work and waste 2 more hours to go and get my stuff out of this place. If you want to take the risk to take this special rate, have this in mind and make sure they will honor it and do not try to take advantage of you!
January 24, 2019
Google Public Storage Lisa Robinson
Very friendly knowledgeable and curious....
January 24, 2019
Google Public Storage Darryl Williams
Sarah and Quaza was very nice and helpful
January 23, 2019
Google Public Storage Cody Davis
Quaza was very knowledgeable and extremely helpful. She had answers to all of my questions and was very friendly. ( TROY MI )
January 23, 2019
Google Public Storage Tianna Barnes
January 22, 2019
Google Public Storage Mary Goulet
Meghan and Rich are super friendly and accomodating. I had issues with the elevators, but they accomodated my needs and everything worked out. The elevators are fixed now for easy accessibility now.
January 21, 2019
Google Public Storage Barbara Wilson
I was greeted on this chilly day with a warm welcome by Meghan and Rich . They were quick to help set up auto pay for me ! Thank you we have had a unit here and love the service
January 17, 2019
Google Public Storage prakash reddy
January 16, 2019
Google Public Storage Don Maxwell
Great place to store your household items. The facility has always been clean and well kept up. The security is very good. Access is excellent. The elevators work very well. The staff, including Cindy have been very easy to work with.
January 15, 2019
Google Public Storage Andre da Mata
January 8, 2019
Google Public Storage M Pregler
I had a very positive experience today working with Rich. His information overview was so thorough that most of my questions were answered before I needed to ask them. His demonstration of the various security / access details left me feeling comfortable and ready to complete arrangements for space at this location. Thanks!
January 2, 2019
Google Public Storage Karen Neff
I never rented a storage unit before. Rich was very helpful on the phone to find me the best price, location and size unit. Then when I arrived at the storage location he went our to the unit to allow my 2 guys to unload while I filled out the paperwork. While filling out the paperwork he had several customers come in. He worked hard to take care of me and another customer at the same time. Thanks Rich.
December 27, 2018
Google Public Storage Grover Easterling
Great location to store your belongings. It has great accessibility and is well lit. There are a variety of units to include large climate controlled inside units. Additionally, the managers Scott & Sarah are very helpful and professional. If it's your first time as a customer, definitely look on line for extremely good discounts!
December 21, 2018
Google Public Storage Ksenia Vandalov
Sarah was personable, quick and efficient. She got me in and out in 15 min! I couldn’t be happier with the experience!
December 11, 2018
Google Public Storage Shawn Jean
Very nice and polite as well as efficient. I showed up earlier than appointed and they still got me in a unit quickly and without feeling rushed.
December 3, 2018
Google Public Storage Gabrielle Mathis
Today I had the pleasure of meeting Sarah and Scott! When I first came in Scott was the one that helped me. He was nice, energetic, and gave me all the information I needed to pick out the right storage unit. I had to come back because I left my ID and when I came in everything was ready for me. Sarah was the one that helped me at check. She explained my contract in good detail and made sure I understood everything. She had a great personality and smiled the whole time! The two of them work great as a team and compliment each other. Thanks guys for the help!!
December 2, 2018
Google Public Storage James Sterba
Beware! They prorate at the beginning of your rental to get your money, but they do not prorate your final month. When we vacated, we were charged for the entire month even though we were moved out by 9:30 a.m. on the first day of the new month. Very disappointing!
December 1, 2018
Google Public Storage Casual _
Scott and Sara were very helpful and patient with signing me up for a new storage unit!
November 13, 2018
Google Public Storage Jarred Gild
when you reserve a unit and they call you to tell you to come in right away and fill out the paperwork, DON'T. it's a hustle to get you to start paying for your unit before you need it. i won't work with this company again.
November 10, 2018
Google Public Storage Amber Scarletta
Thank you Scott for handling our lease, especially with such short notice. Love the new building and ease of access to our unit.
November 9, 2018
Google Public Storage Chelsea Patton
Scott was so helpful on the phone and in person. He took me through the process, worked with me as much as he could on storage location, showed me multiple units when I was unsure of size, gave his input based on experience and wasn't offended when I wanted to call family for extra input. He was great with small talk and had a pleasant demeanor throughout all our interactions.
November 9, 2018
Google Public Storage S R
Sarah was awesome! Very quick and informative during the check-in process.
November 6, 2018
Google Public Storage Brian audish
I worked with Scott during my process of renting and he was amazing. He was so informative and had a great inviting vibe. He answered all of our questions in great detail and it is because of his work that i got a great storage unit for my moving process.
November 5, 2018
Google Public Storage Joe Foster-Bragg
I Had a Great Greeting very Helpful Staff SARAH and Scott Made my check in go so smoothly and quickly made sure i stocked up on all the move in supplies. And a great tour of the property and unit i was renting a detail showing of how to use Gate code and. My Son was very Happy they explained what we was doing as he asked questions. I will recommend them and this location to Everyone. There Prices was much Better than the other locations close to me really wroth the 20min Drive.
November 3, 2018
Google Public Storage Ken Leary
I came in with a friend while he was getting a storage unit. Scott was so professional and courteous I had to leave a 5 star review and I'm not even a customer! If you need storage come here and ask for Scott!
October 27, 2018
Google Public Storage Bryan Wolf
Excellent facility, would immediately recommend with no hesitation. Manager Scott and his staff are professional, friendly and extremely helpful. The facility is secure, clean and in an easy-to-reach part of the Metro Detroit area. Great value!
October 26, 2018
Google Public Storage Liss Lemos
Scott was quick and extremely friendly!! Highly recommend
October 13, 2018
Google Public Storage Annette Jenks
Scott is the most friendly and helpful employee I have ever met in the storage industry. Property is clean and I highly recommend this property.
October 12, 2018
Google Public Storage Deborah Kuptz
Scott was awesome! He was very polite and helpful! Very nice to rent from.
September 15, 2018
Google Public Storage Naomi Mathews
Great place and wonderful staff. Scott was always professional and very helpful. Best location of Public Storage ever! Thank you Scott for your patience and great service.
September 15, 2018
Google Public Storage Khalil Dent
Great service and hard-working employees. Dedicated to giving you the best service and assistance as possible. The employee Scott was a great help. Went out of his way to make sure we we all set and ready to go.
August 31, 2018
Google Public Storage Joseph Giglio
Scott was an excellent help in getting us in a unit last minute with the size we needed bot what he could have sold us on
August 31, 2018
Google Public Storage Sean Shriner
Great prices and service, clean facility. Scott was very helpful
August 13, 2018
Google Public Storage Gary Mikhjian
Great customer service provided by Scott. Took the time to explain all the details. Unit looked great and was clean. The whole process was quick.
July 22, 2018
Google Public Storage Neala Moore
Working with Scott, the manager, has been delightful. Great experience! The facility is clean and professionally run.
July 15, 2018
Google Public Storage m b
I was extremely pleased with the facility and the exceptional service provided by Scott.
July 8, 2018
Google Public Storage Natahsha Northern
I had an awesome experience with Scott who took time in assisting me with choosing the right size storage unit. He showed me a total of 3 units and suggested what he thought would be the best option for what I was storing. I didn't feel rushed through the process. He throughly explained the contract and was polite and professional. He maintained a smile from the beginning to end. I would recommend Scott to everyone looking for great customer service and a clean facility. Great costumer service Scott ....keep up the good work!!!!!
June 30, 2018
Google Public Storage barney elletson
you have a great man named scott went out of his way to help us thank you scott barney&pat
June 19, 2018
Google Public Storage Jamie Quartuccio
Andy, the assistant manager, was extremely professional, knowledgeable, and polite. Facility was clean, even while under construction. The only complaint I have is the unit I had reserved online had been "sold" by the time I got there, so I was offered the same size unit on the second floor for a slightly higher price. A bit annoying, a little bait-and-switch feel to it, but it was all fine in the end.
June 12, 2018
Google Public Storage Camille Denise
I had the best storage experience at Public Storage in Troy,MI on Big Beaver Rd. Scott, the storage manager is Awesome! He was extremely helpful during my storage phase at Public Storage and the facility was ALWAYS CLEAN! I recently stored items at another storage facility and had a terrible experience and, dread the thought of using storage again. However, Scott made my time as a storage tenant great. I would definitely recommend Public Storage in Troy, MI on Big Beaver to family and friends.
May 20, 2018
Google Public Storage Paul R
May 10, 2018
Google Public Storage Dan Tobes
Great service. Very nice management. Easy set up and registration
April 27, 2018
Google Public Storage Neven Cuadra
The staff was friendly and fast. Scott and Andy were both Great at customer service.
April 26, 2018
Google Public Storage Amy Dugan
The units are clean, secure, and the area is well lit. The staff, namely Cindy and Scott, were super curtious, helpful, and took time to answer my questions and talk with me as a person, not just another customer. I definately will use this facility again if and when the need arises!!
April 14, 2018
Google Public Storage Peter Dalbec
Scott and Andy took great care of me
April 13, 2018
Google Public Storage mrinalini shanti
April 13, 2018
Google Public Storage R H
Scott & Andy aided me in getting a rent decrease & getting another unit. VERY KIND.
April 7, 2018
Google Public Storage Beth Remer
Scott has provided excellent customer service from the time I first rented my unit all the through each return visit! Outstanding customer service and cleanliness!
March 30, 2018
Google Public Storage David Lambert
Scott and Cindy are so nice they were so helpful if anyone I know needs storage I’ll send them to Big Beaver Public Storage.
March 30, 2018
Google Public Storage Rene Rudowski
I have been a customer at this Public Storage for the two years. Scott has been wonderful. There have been times when I did not properly close my unit and he noticed immediately and called to inform me. I come and pay monthly and have been positively greater by Cindy, Andy and Tony. I am disappointed that as a loyal customer my rates continue to climb which have have put me in a position to begin looking elsewhere.
March 30, 2018
Google Public Storage Cynthia Warren
February 27, 2018
Google Public Storage Victoria
Great experience! Scott greeted me with a smile and was extremely quick in setting up my account & getting me on my way! Took me on the mini golf cart to show me the unit, and then dropped me off at my car door - awesome service :-) ! Very happy I chose this location to do business with! Thank you! Will recommend for sure!!
February 26, 2018
Google Public Storage Jill Wasserman
This was the easiest thing ever! Great staff to help me select the right size storage unit. Friendly and pleasant. Answered all of my questions.
February 17, 2018
Google Public Storage Robert Malm
February 2, 2018
Google Public Storage joan Hardy
Josh was very helpful in helping me locate a storage locker at the last minute. He is a great asset to your organization and I want to thank him for walking me around to numerous lockers to find one that met my needs.
January 5, 2018
Google Public Storage Katie Wilson
Good location, but they keep raising the prices. :(
November 10, 2017
Google Public Storage Jill Davies
October 24, 2017
Google Public Storage Hannah Choi
Had a great experience at the public storage in Troy! We had a very difficult move, and they helped us through the process. Scott helped us a lot, and he was amazing! He went out of his way to help. I highly recommend Public Storage!
October 10, 2017
Google Public Storage Chris Lane
Great customer service. Del was awesome from the first phone call asking about available units, to showing me what they has there, and setting up my account. Thank you Del.
August 24, 2017
Google Public Storage Nigel Kim
August 22, 2017
Google Public Storage Marcy King
Del was wonderful! He helped me get the perfect storage unit. I would highly recommend using this facility! Clean. Del made my day! He is an amazing customer service representative for your company and went the extra to make sure I was getting what I truly needed! Thanks to Del!!
August 22, 2017
Google Public Storage kitty warner
Scott and Dale are the coolest. And Steven Tyler
July 20, 2017
Google Public Storage Brenton Pippin
I have to say Dale was hands down one of the best customer service professionals I have ever dealt with. He was very welcoming and he walked me through the entire process with pure professionalism. I would definitely recommend this place to anyone who needs storage place because of him. Also he has great taste in music which made the experience that much better.
July 19, 2017
Google Public Storage Royden Burtles
It would be great if a lot more companies had people working in customer related work were as professional/knowledgeable and customer friendly as Scott and Del. Very customer oriented. I did not want to take the storage space I saw because I felt it was a little too small but because of the friendliness and the great attitude from Del I decided to go ahead and take the space and if I need I could move to a bigger space. Keep up the good work. Regards Royden.A.Burtles Jr
May 10, 2017
Google Public Storage Phyllis Gellasch
Tracie was very helpful in taking us to our unit and explaining all. This facility is clean and we'll maintained.
April 28, 2017
Google Public Storage Carmen franko
Clean, well maintained property. Great service, especially from the Manager Scott - couldn't have asked for more!
April 17, 2017
Google Public Storage Shelly vandersall
Terry n Simone are always friendly smiling faces ,willing to help you ,above n beyond ... Truly a happy Customer. If looking to rent a storage unit just call Terry or simone!! Troy public storage!! Great people n place!!
April 1, 2017
Google Public Storage Brian B
Newer storage facility with outdoor or indoor climate controlled storage. Clean place, no problems.
March 3, 2017
Google Public Storage Bill Alston
Great indoor, climate controlled storage! Staff seems very attentive. Area seems secure!
January 9, 2017
Google Public Storage Richard Lembcke
Staff was more than helpful my girlfriend and I have been customers for a few years now. Never any problems with the staff or the property. I would recommend this company to everyone. Angelina was very polite and we'll spoken. I love public storage.
December 31, 2016
Google Public Storage September Sapphire
They have the best employees
December 29, 2016
Google Public Storage Nikki Follis
Super friendly service from Scott and a great storage unit overall.
December 4, 2016
Google Public Storage Romy Patel
Staff is friendly and helpful. Most of the item we're just in and out, but whenever we have questions they're there to help.
October 19, 2016
Google Public Storage Christine Shedlock
By far Public Storage was the cleanest storage unit in my month long search. Scott who works at this Public Storage is super awesome, helpful and friendly! #LOVESCOTT
September 28, 2016
Google Public Storage Thomas Peltier
This Public Storage location is great! Every time I go in, Scott is so courteous and helpful with any questions I have. I would highly recommend this Public Storage and will use it again.
August 28, 2016
Google Public Storage Yolanda B
May 4, 2016
Google Public Storage bby 402
Scott was great. Property very clean!
January 9, 2016
Google Public Storage George Mcallister
Wow! Great storage facility and great employees! Angelita and Scott are on point!
November 20, 2015
Google Public Storage Partridge Creek
Scott you were great. I hate the insurance but you made a good sale! tks
November 20, 2015
Google Public Storage Google User
Stopped in this location to make a payment for my dad and Scott was such a great help. I didnt have the account number but he got it all figured out. Thank you Scott for all the help.
November 20, 2015
Google Public Storage Kate Maki
Wonderful customer service, Scott was very helpful when we needed storage quickly and helped find the perfect unit for us!
November 17, 2015
Google Public Storage Ken Cremen
Great customer service!! Scott is very helpful and friendly. I appreciate his help. This is my third storage facility and by far the best.
November 13, 2015
Google Public Storage glenwick928
Scott did a terrific job of showing us the property. After looking at 4 other facilities, we were blown away at how sharp and clean everything was. The prices are very reasonable, and Scott made the experience that much better with friendly customer service. We would recommend Public Storage off of 16 mile in Troy to anyone!
October 26, 2015
Google Public Storage Jdjfh Duchhf
Scott was great....my unit is great and the property is clean.
September 11, 2015
Google Public Storage Sarah McMasters
Scott is wonderful and amazing all at the same time!! I couldn't have asked for better service.
September 11, 2015
Google Public Storage Jeff Boten
I was at Public Storage yesterday and Scott was great. He sold me boxes that were made in MI... Nice clean place. Thanks again....
September 9, 2015
Google Public Storage Jeff Fink
I have a couple spaces here and I just came in to rent another! Victoria helped me out very well, she was very polite and she was really funny! I love the customer service here, I will always rent at this facility. It's so clean and the people are great!
August 22, 2015
Google Public Storage Katrina Harris
I already have a couple units here and I was in need of another one, Victoria helped me find another unit. She was a great help, she was very kind and funny. I will always store my things at public storage because I love the company so much!
July 28, 2015
Google Public Storage janice morrison
I was very satisfied with Public Storage - the building was maintained well and always clean. Robbin was very knowable, friendly and always there with a helping hand. My only complaint was trying to pay my bill over the telephone - I did not find this to be user friendly. I would use this Public Storage facility again, if Robbin was there to assist me.
July 15, 2015
Google Public Storage Jae Hwan Lee
July 13, 2015
Google Public Storage Chris Bryant
My wife and I were comparison shopping storage facilities. We arrived 5 minutes before closing time on Saturday night. Not only did Sammi happily answer our questions, but she took us to look at one of the units. We'll definitely go with her location, in no small part due to her attention to customer service.
July 9, 2015
Google Public Storage Louis Gasperut
I am currently searching for a place to storage some furniture and household items in a couple of months. So I have searched several places today and found Public Storage and Robin to be most helpful and informative. The facilities are clean, well lighted, secure and very much what I am looking for. Robin was extremely friendly, helpful and knowledgeable about the facilities and process. I also found their pricing to be less than others that I have visited so far.
July 3, 2015
Google Public Storage John Frankenstein
Facility is well kept, clean, monitored, secure and good location off 16 mile road/ metropolitan drive. Robin was extremely helpful. Quick, efficient, and sensitive to the stress of the client. Recommend hightly.
May 22, 2015
Google Public Storage Je Fer
reserved online which was very easy and saved some money, Jocelyn who helped us out was very friendly and had great customer service very, pleased with the choice i made.
May 13, 2015
Google Public Storage Venessa C
Made a quick stop for some packaging supplies at this location as I was driving by. I was in and out in no time and the Sammi and Robbin were super helpful. Glad i decided to stop here instead of waiting.
May 12, 2015
Google Public Storage Chaz O
Sami and Robbin helped me make a payment on my mothers storage and they were super nice
April 8, 2015
Google Public Storage Gregory Bald
Sammi did a great job helping us find the right unit. Although it was reserved on-line, she still took the time to make sure it was what we needed. She showed us the actual storage unit before completing all the paperwork, verified our requirements and provided advise on packing. Very informative! The unit is easy to access and should work out just fine.
March 30, 2015
Google Public Storage Sharad and Panna Desai
The facility is kept very clean.The staff (robin) was always helpful and ready to help with any question. THe place is easily excessable and the units are wonderful.
March 17, 2015
Google Public Storage Julia P
Robbin is great! She is so friendly and explains everythough very well! She made the experience very comfortable for me and I would refer anyone to her.
February 16, 2015
Google Public Storage Ayad Jon Yousif
Robbin was great and helpful. Answered all my questions!
January 30, 2015
Google Public Storage Gestamp NA
I made reservations with the 800#/855# and the person who took my reservations made some error on the accounts so I called the Troy location and Scott listened well, was nice on the phone and fixed the errors. Robin was sweet, helpful and informative when I went into the troy location to rent the units. Thank you Robin and Scott for your excellent customer service!
January 13, 2015
Google Public Storage James Spruill
Very fast and professional service; after shopping around, offered best monthly rate
January 6, 2015
Google Public Storage Damon Brown
very helpful staff. Fast process
December 13, 2014
Google Public Storage Tony T
I received very good service from Robbin! I will recommend this location to friends.
December 9, 2014
Google Public Storage jack hill
I've had a storage locker at Big Beaver in Troy, MI for about 2 months. The facility is clean and has easy access to the locker. The facility provides flat-bed push-carts to move items in and out of the locker. Robin has been very helpful; she is always friendly and eager to help me select the appropriate packing materials. Because my experience so far, I would strongly recommend this facility.
November 7, 2014
Google Public Storage Matt Blauvelt
I have been pleased with my rental experience at Public Storage located on Big Beaver Rd in Troy, MI. Holly and the rest of the staff have been very professional and polite to me throughout this time. The facility is kept very clean and gives me the access to my bin that I need. I would recommend to anyone that seeks a storage unit or space to contact the staff at this location and inquire about their opportunities. Sincerely, Matt Blauvelt
October 30, 2014
Google Public Storage Kathleen Fredrickson
We have had a storage locker at BiG Beaver for one year. The facility was clean and comfortable to use.Robin was very helpful when we began and through out our stay. She was always friendly and eager to help. I strongly recommend this facility. 'say hi to Robin for us. Kathy and Peter
October 1, 2014
Google Public Storage Rick Lewis
Kathy helped me on the pay my bill on line she was a great help. Robin is fantastic !
September 13, 2014
Google Public Storage kelli Morgan
Scott and brenda were both wonderful to me
September 5, 2014
Google Public Storage Matt P
Very helpful staff and very clean
August 25, 2014
Google Public Storage Winnie Chrzanowski
Good service, clean property. We opted to use a storage facility because of the heavy rain and flooding. Scott and Robin were helpful in getting me a storage unit that would fit my needs.
August 3, 2014
Google Public Storage Brian Kulesz
I was a walk-in after moving to the area from Arkansas. I worked with Holly. She was professional and friendly. We got 1/2 off the first month's rent even though I may use the storage unit for a month, maybe two. I would definitely use them again.
July 25, 2014
Google Public Storage Noah Cohen Kalafut
We came to Public Storage and met Holly, a manager at Public Storage. We'd talked to her on the phone a while ago so she immediately knew who we were and where we wanted to go. On the way to the storage unit she was telling us about how they check all the locks every night and the various storage insurance policies we could get($3,000 for $11 a month, $4,000 for $13, and $5,000 for $15). We saw the unit (10*15) and decided that it would be too small for all the boxes we had. Holly didn't hesitate to offer other solutions that would work for us while we walked to the front desk. Holly understood our needs very well, like that we had some items that needed to be in a climate-controlled environment. We talked more about the insurance and also about the problem of climate control. We eventually decided to get a 10'*30'*10' outside unit and to reserve it online because that's cheaper than getting it then and there, for our temperature sensitive items we decided to just keep them in the house. All things considered, Public Storage has competitive rates for storage boxes and their staff are very nice and knowledgeable about what they do. Holly was also willing to help us find some discounts to put on top of those rates. I give Public Storage five stars for staff excellence and competitive rates with good discounts.
July 3, 2014
Google Public Storage Kimberly Blair-Chambers
I am impressed with the facility and with Robbin who was very gracious while assisting me. She actually stayed late to get me set up with my storage needs. The facility is very clean, and I am a satisfied customer!
July 1, 2014
Google Public Storage Ronita Whitfield
Teri was very professional and helpful. She answered all questions thoroughly and walked me through all processes. She was very knowledgeable. I would store here in a heartbeat!
June 30, 2014
Google Public Storage Matt Dolch
Robin was very helpful, good place
June 29, 2014
Google Public Storage Albert McCracken
Fast friendly service! Holly helped me get setup with the paperwork very quickly and the location is very clean and well maintained.
June 21, 2014
Public Storage Tami Moultrie
April 30, 2014
Google Public Storage arnold peterson
This location was able to accommodate my needs in a very swift and timely manner. They were very professional and knowledgable. I would recommend using this location for your storage needs.
April 16, 2014
Google Public Storage Paul Turek
Holly is awesome!
April 13, 2014
Google Public Storage K Bert
Went to look for a storage unit. Ran into Dawn the district manager . Very professional and friendly. Will contact her soon to rent.
April 9, 2014
Google Public Storage Theresa Hing
I would recommend this public storage to everyone. Robin and Holly are so awesome. Very efficient and so nice. The place is spotless and Robin saw to all our needs. She answered all of questions and took her time with us to make sure we had all the info we needed.
April 7, 2014
Google Public Storage Christopher Henne
Very friendly, professional service. Clean, good looking, secure building and units. Good lighting and hallway spacing. Nice, big elevators.
April 3, 2014
Google Public Storage Michael Williams
Clean, friendly, secure. Robbin is very helpful and knowledgeable. Can't think of a better place to rent.
March 25, 2014
Google Public Storage remo sapiel
Robbin was very knowledgeable always a good facility
March 14, 2014
Google Public Storage Keena Melton
Betty and Chris were very helpful and friendly. They answered all of our questions and offered us supplies that had not occurred to us we may need. I would definitely recommend this storage facility to friends.
March 12, 2014
Google Public Storage Stewart Johnstone
Great friendly help
March 1, 2014
Google Public Storage Ed Swain
I enjoy coming in to see Robbin's smiling face everytime I come in to pay! It was great to meet Amanda today!
February 20, 2014
Google Public Storage Matthew Shepard
The employees (Amanda and Robbin) were very helpful. Amanda even helped me out with the storage unit, when I had trouble shutting it.
January 3, 2014
Google Public Storage Linda Streberger
Robbin and Holly did a great job introducing the facility to us and processing our lease. My wife and I highly recommend visiting this Public Storage location for your moving and storage needs.
December 30, 2013
Google Public Storage Ryan H
This was my first rental experience and Robbin did a wonderful job of explaining the entire process. The facilities are neat and clean and I a would recommend this location to anyone.
December 21, 2013
Google Public Storage Mark Szott
I initially made a reservation for a space with the call center. When I arrived Holly showed me the unit and we determined that it would not meet my needs. She searched for a climate controlled unit that would better suit my needs. She was patient and listened to my needs and recommended the perfect storage solution for me. I would recommend this location to my friends and family if they need storage. Thank you for your help Holly!
September 30, 2013
Google Public Storage Davida Sumler
I've had other storage units before, but the service I received at this location was the best. Robbin was always pleasant and knew/did her job well. I would highly recommend this location to anyone who needs a storage unit. I didn't live near this location but I didn't mind the drive out there. If I needed a storage unit again, I would most definitely come back.
September 11, 2013
Google Public Storage Nathan Hoag
I was extremely pleased with the service I received from the Manager Robin. She always greeted me with a smile, and a friendly attitude. The place was very clean, and they would call me if I was a little late on my payment to warn me I was nearing a late fee. Robin was FANTASTIC, the service was great EVERY TIME I went in. I would dfinitely recommend this place as a facility to store your things. The only reason we left is because we bought a house. Great experience.
September 8, 2013
Google Public Storage John Dibelka
I Went to A public storage because it is always so clean. Erika explained everything to me and she was very professional and very quick at her job and Robin the manager was also very nice without these two ladies I couldn't have had a better experience and I will make sure I send all my friends and everyone asking for a storage unit I will always send them to this one. Thanks Again Erika and Robin