Candice is always a pleasure to see at the Padonia location…..
“ We treat your stuff like our stuff”
Well apparently they don’t treat their stuff very well !
Would not recommend. HVAC above our storage unit leaked and damaged our belongings inside. We went to speak with onsite manager and he would not offer anything to remedy the issue. Rented the unit for multiple years too. Literally the only thing they need to do is to ensure a dry space. ☹️
I love this public storage! The place is so clean and everything is right where I need it and the guy that I normally see there is so helpful! I had some issues with my app and making my payments online and he really helped me even though he didn’t have to he was kind and very patient with me. I refer this location to anyone that asks about storage.
Seth is incredible. Knowledgable, friendly, EXTREMELY HELPFUL. Made my experience very easy and pleasant! Shout out SETH for the hard work and customer service! A+
Had a great time working with Seth! He helped me with my account and made everything so simple! Great service compared to what’s happened before!
Super friendly staff. Kai was a huge help! Thank you! :)
Great friendly staff, And clean environment!
I want to give recognition to Seth! He was extremely nice and kind. He answered all of my questions and explained everything in detail. His customer service is amazingggg. Thank you Seth for your help! Continue to be great !
Seth was an absolute Great and funny dude! Whatever questions I had he was able to answer with a smile on his face, he was also very kind. The building was nice and clean and if I needed help he was there in the office for whatever I needed. Thank you Seth for a great experience.
Candace provided AMAZING!!! service today for my move in! I have been a long time storage customer for last 20 years and been to many properties in several states. By far the best customer experience in any storage property I've been too yet. Thanks Candace!
I just want to recognize Seth because he had excellent customer service and explained everything to me in detail which would be the reason why I come back. that young man answered all my questions and even gave his opinion. These are those type of employees that I love seeing. He did nothing but make my day. Keep up the great work.
Candace was wonderful to work with. She explain everything and took the time to make sure all my questions were answered. We appreciate her patience and help!
We leased a storage unit with the expectation that our belongings would be secure. Unfortunately, we encountered a significant rodent infestation, posing a risk to stored items. Regrettably, the level of customer service provided has been unsatisfactory. When reporting damage to our belongings, we were met with a dismissive attitude and lack of accountability. Overall, our experience has been disappointing, and we would not recommend this storage facility due to the serious issue of rodent infestation.
Hi when I first got my storage unit about 4 years ago n the price was 68$ now its 156$ y
This place annually increased the rent and I thought they would take care of the rodent issue but I had to remove and dump everything because of the issue. My advice is look for a better place to store your belongings, not this place.
Arlinda was super informative and helpful in making my storage unit rental sign up in less than 10 minutes!
Called Candace at Padonia Rd. Public Storage. She was very helpful and was clear and concise. Good job.
Candice was the Best! she was patient...showed my husband and I around and was very pleasant and friendly! Couldn't have asked better service. Thx Candice!!
I had to leave this message! Candace is outstanding and a vibrant asset to public storage! She is something special! She should be promoted to manager!
Went here today, looking for a place to store some extra items I have in my basement. Spoke to Candice who was very nice and pleasant. This was a very nice experience.
Mrs. Candlce is very nice person.
This is a wonderful place to trust with your belongings! Everyone is extremely helpful and professional. Candice is doing a fantastic job! Customer service is superb!
Jewel was awesome over the phone, she helped us find a storage unit. Very quick work. I'd recommend them.
Jewel helped us find exactly what We were looking for. We are in the middle of a move and needed a storage space immediately. Prices and customer service exceeded my expectations. We used the the public storage location off Padonia road in timonioum. Highly recommended and ask for jewel she’s the best!
Came in to pay my moms bill today, Jewel was very easy to work with. Lately when we come no one is in the office to help. It was a nice change someone was there so we could pay our bill. Great customer service.
I came in to look for a storage unit as I will be moving abroad for school soon, Jason was so courteous. The prices here are better than what I saw at extra space. The facility is much cleaner than other places I’ve toured. Look forward to doing business here.
Jason is super helpful and friendly. Always a pleasure to visit
I was in a pinch and needed a unit immediately and Jason helped me secure a unit for a for a low price and helped me set up my mobile app. Absolutely God sent !
Jase was a great help to me and made the whole experience pleasant. He was incredibly helpful, knowledgeable and had a great personality. He made the process fast and easy. I am grateful for his assistance and relieved to know that if I ever have any issues he will be able to help. Thank you again Jase!
After 3 months, my rent went up almost $50! Their policy is to raise your rent whenever they want to. Unacceptable.
And I NEVER received the 1 month rent for $1 although I signed up during the promotion. Guy said no problem, that I'd get it. Nope.
There have 3 moving carts total for the entire facility.
I have insurance but they are still charging me $15/mo for their insurance.
Look elsewhere. I'll be out of here soon. They should have a set policy concerning raise your rent.
They don't so after 3 months I get a $50 increase. Then in 3 mos another $50 increase? Of course, they do not disclose their policy on rental rates.
Look at their reviews on yelp which they do not include in this deceptive 4.8 rating.
All yelp reviews I saw today are 1. That's right ONE. SMH
I really appreciated the excellent customer service from the attendant Jase. The establishment was clean and I felt as though he really was attentive to my needs. He was friendly, accommodating and funny. I would definitely recommend public storage to my family and friends. Thanks Jase for making this move easy :)
Great customer service Jason was great answered all my questions and had a great attitude too
Clean and they have a lot of carts to help you move
Make sure you need the storage for a short time. The rent increases happen at any time and you really have to see if it's worth it for the stuff you keep in there. The $1 rent special does not apply and with the storage options around(literally across the street) you really have to look at what you are willing to spend and for how long.
This was such a great experience.
This was my first time using a public storage and Herbert at the Timonium location made it such a breeze. He was very helpful, patient and knowledgeable with everything that I needed to know! He listened, answered all my questions and found me the best deal and unit!!
Thank you!!!
Im here to give a 5 star rating to Mr. Herbert. I was in a hurry and had to get a UHaul truck & storage unit at the last minute. Walked in and Mr. Herbert was on point with everything; Good customer service, organized, spot on with the everything and I'm truly impressed how this man helped me in a short amount of time. Give this man 3 promotions, I know he deserve it.👍
My experience was great with this storage company. Herbert the manager was very nice & extremely helpful. It’s very clean there as well & that’s what I like the most.
Terrell was super helpful. I asked so many questions that I felt was the same but he still answered them anyways, such a good vibe, ambiance. Give this man a raise or a bonus, he’s always so nice whenever I come in. 10/10 would recommend. Thank you Terrell.
Herbert is the site manager and he is wonderful! I am disabled and he was extremely accommodating!!!
He anticipated with helping me before I even asked and went beyond the call of duty!!!Thanks Public Storage for making my experience easier than I ever expected!
Sincerely....
Cindy u MM.