Public Storage Self-Storage Units at 420 W Padonia Road, Timonium, MD

I was in a pinch and needed a unit immediately and Jason helped me secure a unit for a for a low price and helped me set up my mobile app. Absolutely God sent !

Jase was a great help to me and made the whole experience pleasant. He was incredibly helpful, knowledgeable and had a great personality. He made the process fast and easy. I am grateful for his assistance and relieved to know that if I ever have any issues he will be able to help. Thank you again Jase!

After 3 months, my rent went up almost $50! Their policy is to raise your rent whenever they want to. Unacceptable. And I NEVER received the 1 month rent for $1 although I signed up during the promotion. Guy said no problem, that I'd get it. Nope. There have 3 moving carts total for the entire facility. I have insurance but they are still charging me $15/mo for their insurance. Look elsewhere. I'll be out of here soon. They should have a set policy concerning raise your rent. They don't so after 3 months I get a $50 increase. Then in 3 mos another $50 increase? Of course, they do not disclose their policy on rental rates. Look at their reviews on yelp which they do not include in this deceptive 4.8 rating. All yelp reviews I saw today are 1. That's right ONE. SMH

Great customer service Jason was great answered all my questions and had a great attitude too

I really appreciated the excellent customer service from the attendant Jase. The establishment was clean and I felt as though he really was attentive to my needs. He was friendly, accommodating and funny. I would definitely recommend public storage to my family and friends. Thanks Jase for making this move easy :)

Clean and they have a lot of carts to help you move

Make sure you need the storage for a short time. The rent increases happen at any time and you really have to see if it's worth it for the stuff you keep in there. The $1 rent special does not apply and with the storage options around(literally across the street) you really have to look at what you are willing to spend and for how long.

This was such a great experience. This was my first time using a public storage and Herbert at the Timonium location made it such a breeze. He was very helpful, patient and knowledgeable with everything that I needed to know! He listened, answered all my questions and found me the best deal and unit!! Thank you!!!

Im here to give a 5 star rating to Mr. Herbert. I was in a hurry and had to get a UHaul truck & storage unit at the last minute. Walked in and Mr. Herbert was on point with everything; Good customer service, organized, spot on with the everything and I'm truly impressed how this man helped me in a short amount of time. Give this man 3 promotions, I know he deserve it.👍

My experience was great with this storage company. Herbert the manager was very nice & extremely helpful. It’s very clean there as well & that’s what I like the most.

Terrell was super helpful. I asked so many questions that I felt was the same but he still answered them anyways, such a good vibe, ambiance. Give this man a raise or a bonus, he’s always so nice whenever I come in. 10/10 would recommend. Thank you Terrell.

Herbert is the site manager and he is wonderful! I am disabled and he was extremely accommodating!!! He anticipated with helping me before I even asked and went beyond the call of duty!!!Thanks Public Storage for making my experience easier than I ever expected! Sincerely.... Cindy u MM.

Herbert M. was a delight! Very knowledgeable about all the storage units. Making sure I got the best for my buck! His professionalism is amazing and made me a forever customer! I recommend this property to anyone that's looking for storage units! Give this guy a raise!!!! He's the best asset and represents your company very well!

I had a great experience at Public Storage -Timonium today! Courtney showed me the unit I was originally planning to get but it wasn’t enough space. I decided I needed a bigger unit. We saw one that would fit my belongings & my contract was updated. Now I’m ready to make moves (literally 😊)!!

Herbert was very helpful and knowledgeable. Great service !

Herbert was so helpful and kind! Showed me multiple sizes and set me up for same day storage service. Thanks!

Brooo! Thank you so much for helping me out with getting several boxes and packing paper! I refused to travel any further, and I am grateful that you were open and able to help me out. I will be sure to recommend my people to YOUR facility for their supplies, as well as their storage needs.

Herbert Mallory provided amazing services. His attention to detail and professionalism is top tier. The facility was also welcoming, clean and warm. I definitely recommend this place and Mr. Mallory is the person to go to.

I visited this public storage facility last Friday to rent a unit and the property was so clean and maintained and also the employee Mr Herbert was very professional and nice he answered every question that needed to be answered, he went above and beyond helping me purchase a storage unit.

Agent was courteous and knowledgable.

Herbert was very friendly and quick to set me up. 5 stars across the board.

This is my second time using this Padonia Public Storage location and setting up an account online was so much easier this time around. Although, I still had to visit the location before move in due to having separate insurance; Herbert took care of everything quickly and professionally. He was such a nice guy I wanted to take the time to do this quick shout-out/review. Thanks for you help!

If I must say this is the BESTEST storage facility office I’ve ever been to. From the top notch qualities that exceeded my expectations of the building itself kept very clean and spacious which I love about the office, in my opinion it would make a great express stop for a delivery post if I may add and the ASTOUNDING Customer service that was delivered from the site office manager Mr. Herbert was the icing and cherry on top of the cake.. thank you Public Storage!!!!!

Herbert was a great help in the front office. We had everything squared away in no time. I left feeling confident in my choice of storage facility.

Herbert is a true professional with a commitment to customers. I moved out after hours and when I called the office the next morning, Herbert had already taken care of the move out and the email receipt was already sent. Thank you, Herbert.

Thank you for all your help, young man. Certainly appreciate your facility and service, Herb.

Very convenient spot. Super clean and humidity controlled. I would recommend highly

Herbert is amazing 👏!...Excellent Customer service; especially, during such a stressful time, and he totally makes you feel comfortable. I was moving, maxed out my storage PODS, staying at the Holiday Inn across the street for a month (until I settled on my home). I wasn't in the best frame of mind for those reasons, and was probably a bit abrupt. Herbert rose to the occasion, & even provided me with a courtesy call to explain the terms of my one month rental when I was in a better frame of mind a few days later. I would HIGHLY RECOMMEND THIS LOCATION!...

The sales associate was helpful when needed, provided merchandise when I asked . 😊

Great customer service and very helpful. Prices are also solid compared to other storage businesses around the area. Herbert was friendly, knowledgeable, and made sure I had everything I needed. I would highly recommend this Public Storage for all your storage needs.

Herbert helped me out and was a professional. He was patient to listen to my needs and help me pick the best option.

Herbert was a pleasure to work with during a stressful time. He went above and beyond to insure my needs were met. The facility is clean and organized. Would definitely recommend this facility and Herbert to family and friends.

I just wanted to further thank Herbert for being a big help to me and my aunt. I was able to come in, grab my key, gate and insurance info in one swoop! Keep up the good work, man!!

Working with Herbert & Candice at the Padonia Location has been amazing! They are super helpful and kind and get your answers asap! Sara the district manager has also been wonderful to work with! Thank you- if you need Storage GO THERE!

Nephatia was an angel in disguise thank you so much sweet hard she was awesome!!!!

Candice is seriously the greatest employee for any company anywhere. My family and I were moving from over 100 miles away and needed storage for all our stuff while waiting on a new home. She was so helpful every time I needed anything. Every time I needed anything she was able to help us out. This was a super stressful move for the family and Candice was able to help take away loads of that stress. Thank you for being a great person!

Great experience, Candice went the extra mile to help me. I am 65 years old & it feels good to have a younger person to go that extra mile to help you. She was very professional & made this transition very smooth.

They give you first month half off and let you get in. Once you got stuck here, they increase the rent after 3rd month and make you pay more. I vacated my unit on July 1st. But they said I have to pay for entire month of July. Even my advanced notice didn’t work. Not a great people to work with!

I think this is first online review that I have ever written but the customer service that I received from Candice at the Public Storage Center in Timonium was so exceptional that I felt the need to compliment her for it. Candice was friendly, polite, and professional. She walked me through the process of renting a storage unit and answered all of my questions. She made the process easy and simple. She definitely deserves 5 stars for customer service! Ed

Candice is very Helpful and nice. Wonderful service.

Candice was so helpful. I came in to get a storage unit but it was smaller than what I needed. She suggested a larger unit and showed me the difference between the two but when I came to get my stuff to unload their was no one here when we took 3 load tools then this lady Candice came back and said they we should have three but no one was here when we got here. It’s a shame that you can tell we were here when no one was here that’s when we had they before she came out here to say anything to us.

Tiara and Trish were friendly, helpful and a joy with which to interact. Tiara especially went out of her way to help me with an emotionally charged vacate. Getting my late husband’s Navy memorabilia moved out of storage was difficult, however due to the VERY clean and safe facility I had fewer worries. I wish more individuals dealing with the public had Tiara’s and Trish’s upbeat, positive, helpful attitude. Thank you ladies.

Tiara gave me excellent service! Thanks so much for your kindness and support!

Tiara was very helpful and accommodating to resolving a billing issue. I called her 3 times throughout this one day. Each time we spoke, she was kind, patient, professional and helpful. It was a pleasure. Rest assured that if I have an issue again, I will not hesitate to contact Tiara! Cheers!

Great team there at the Padonia Road location. They both helped explain and show us our storage options. Thank you, Nephatia and Tiara, for your assistance. We found a great unit that fit the size and price requirements.

Tiara deserves 10 stars very people oriented

Tiara and her crew is awesome I rented yesterday and was pleased with the service received keep up the good work ladies

Tiara is great I have been renting for awhile now and she is always a pleasure and the facilty is always clean!!!

Tiara and Trish were absolutely fabulous, and they answered all my questions without making me feel like I was a bother. This to me is the most important asset to have!

This location is perfect in regards to my work, Tiara and Tricia are so helpful I highly recommend this location

Logan was great! I reserved online and then met up with Logan just a few days later to sign contract, get a tour, and pickup keys. She was very prepared and organized, as well as, she answered all our questions. Then move into storage unit that evening went smooth.

I reserved my unit online and when I went to the store to confirm my rental, Logan and the front staff were very kind and helpful. The whole process only took less than thirty minutes and they gave me helpful hints for when I bring my items to storage. The space itself was more clean and secure than other facilities I have seen in the area. Highly recommend!

Sarah, Candice, Tyauni are fabulous helping with mathematics and troubleshooting.

Candice and Tyauni were most helpful and efficient. Great experience. thank you

Briah, was fantastic, got me setup with my unit quick and easy. She explained everything that I needed to know and made the whole experience very nice. Would recommend to use to family and friends.

Tiara and Quan have been awesome they even called and reminded me that I forgot to do this review....ladies helped me tremendously I was paying way to much bit downsized into a space that really works at a way cheaper price thanks ladies

Tiara is fabulous. Very friendly and helpful. Nice clean storage at a reasonable price

Tiara is a awesome person. Always greet you with a smile. Always will to do whatever she can to help. She is a valuable employee to your company.

Tiara provided excallent service. We had a last minute task that had to be delt with and shé expedited it fluidly and professionally. Thank you.

Very nice place, stored here for many years ! Great staff over the years including Briah oh and especially Tiara she’s so awesome, helped me with everything down to my move out. Definitely recommended!

Tiara is AWESOME! helped us and answered all of our questions!

I had good experience. Tiara was very helpful, she answer all my questions. I recommend this place for anybody looking storage in this area.

Briah was great and really explained everything. Nice, clean place.

I have to say the young ladies were so very helpful Briah was kind enough to show me a smaller unit so I could downsize Tiara was very helpful as well They are courteous and informed. And we’re a lot of help tome warmest regards Diane Beckman 😃

I was at Public Storage in Timonium on Padonia Road. The staff has been very helpful especially Jaquon Parker. He was able to help me figure out exactly what would work! Very friendly and professional.

Bria H was a super help and explained the entire process in a very professional manner.

Tiara and Stacey were a big help this morning. Great customer service!

Great job Briah & Tiara !

Jaquon was very helpful in helping me find the right unit

Tiara makes a stressful experience pleasant. She is professional and dedicated to her craft. Glad I chose this property. Shout out to Ashia- the newest member of Tiara's team. She's great to work with as well. These women are awesome.

We have rented 2 units at this facility for 2 years. Excellent customer service, so clean, easy access - Tiara is always there to assist with a smile. Thanks!

*Tiara's Outstanding PROFESSIONALISM and Patience in giving 'gentle reminder' to keep PS company guidelines adhered to is Very Much Appreciated! She's Very Helpful in My self-management! ** Love Tiara! Her genuine rapport in our conversions makes Me feel MUCH Valued by Public Storage.

I had a wonderful experience at this facility. Tiara helped me a lot and I will tell all of my friends to visit this Public Storage for moving and storage!

Briah was awesome! Explained everything to very clearly. Took no time at all. Thanks

Bria was very professional and friendly. She was very informative and answered all of my questions and concerns. What a valuable employee!!!

Amazing experience. Briah is a wonderful person to work with...answers all questions and made this a stress-free and great experience. Moving is always stressful, and this was one less thing I was worried about! Highly recommend this place and Briah!

The nicest people work here ! Always pleasant , and they really know their business ! Tiara, Nick, and Briah deserve this personal plug !!!

Tiara, Nick and Briatt were great. Getting a unit was quick and easy.

Willie was terrific. Very professional. Would recommend this location!

I was helped by Tiara she was very helpful and made sure I was comfortable in renting out space. She was excellent !

Brieah was very helpful and understanding. She was a great help!

Tiara is amazing very informative and pleasant!!!!!!!!!

Briah was very helpful as I checked out of my unit. Public storage was good and I was very happy with the service and property. Thanks.

Very pleasant Briah was very personable and nice. Will Briah to others

Tiara provided exceptional and very professional service. She was very personable and answered all of my questions thoroughly. I had a positive experience and am happy with my decision to use Public Storage.

My first time working with this company and Willie made the process so simple and smooth. Even being relatively new, he was able to answer the hundreds of questions my family and I had. Such a pleasure working with him!

Tiara has great customer service very organized in clean keep up good work

Marnie was terrific. She was incredibly busy and was handling a lot of customers and phone calls. When it was my turn to ask questions and decided which unit to rent she was extremely helpful. Her customer service was outstanding. I would also like to add a nice comment about Tiara. We needed extra help with moving my in laws things to a new larger unit and she made the process easy and pleasant. She was patient and kind to my in laws and we really appreciate her excellent customer service.

Came in to pay my bill Tiara and Willie was very helpful and pleasant to chat with

I recently rented at this location i am new to the storage world never having stored anything before....i came in strictly for prices and information i ended up renting same day thanks Tiara and Briah you ladies rock

Briatt and Tiara are the best! They give outstanding customer service, they are knowledgeable and give good advice! I have rented other storage units but this has been the best experience yet! I would most definitely recommend.

Marnie, Briah, and Tiara were very knowledgeable and very pleasant .

Five stars were given for customer service, but I had to change my rating because of the traumatic experience encountered during my stay. I gave two stars for the least possible effort that was allowed to try and bring some relief. I am editing my review not to change the customer service rating that was provided on the day I moved into my storage unit, but to make the public aware of my rental experience. I paid movers to move my property into the storage unit on 6/30/2018. After the move, I received a call on 7/2/2018 from Public Storage that my storage unit has water coming out of it. To make a long story short, my unit had an air conditioning unit above it that leaked water and destroyed some of my property. Thank God I purchased the insurance protection, but I found out the insurance DOES NOT cover relocation charges, which includes having to pay someone to help relocate your property to another storage unit and Public Storage DOES NOT provide any labor assistance to help you relocate your property. I had to start moving some of my property by myself because the unit had to be inspected and initially I had no one to help me. Tiara did what she could to assist, but was limited by the company’s policy. None of the employees are allowed to help you relocate your property. I was allowed a week, possibly a few more days to move my property. It was an extremely tiring, taxing and daunting task, but I managed to get it done. The insurance does not pay for the additional costs of relocation or the pain and aggravation of having to move again in such a short time span. I lost over $6,000 in property plus relocation costs and time that I can NEVER replace, but the insurance is only capped at covering $5,000. Hopefully, this does not happen to you, but please be aware that although the chances are slim, it can happen and it is a MAJOR burden to place on anyone, especially those who may not have the financial means or support to relocate again within the same Public Storage location, but a different unit. Lastly, I was provided a credit for the cost difference of the 1st unit (damaged) and the 2nd unit, but it should not have been a difference in the cost. I asked if my charges could be prorated for the next month because my move was short-term and I was planning to move out of the 2nd unit at the end of the next month, but I was informed that Public Storage DOES NOT prorate any monthly charges, so I was forced to pay for the whole month of August on the 1st, but I moved into my new home on the August 11th. I had to pay double rent after all that I had been through. NO exceptions were made. Please note it was difficult trying to reach upper management for assistance. Also, if this should apply, please be sure your address was submitted correctly to receive your insurance payout and you sign the form; otherwise, it WILL be delayed. It is my duty to help you become more informed about what could possibly happen during your stay at Public Storage. I pray your experience will be much better than the experience I had this year (summer of 2018) with Public Storage. May God bless you all!!! Great Customer Service. Excellent communication. Provided a thorough explanation to questions. Great job Tiara, Yazmin and Marni.

Came into a very clean facility and was helped by Tiara and Minicka i let them know what i was doing and what i thought i needed to do it, im so impressed with the storage pak thanks again ladies

I have rented 2 units and have had a great experience working with Tiara and Minicka

Came in to purchase merchant needed for a move Tiara and Erika was awesome 10 stars ladies

Tiara was an Amazing customer service person who went overboard helping me with my unit. It was very refreshing to see that some people actually care and will do whatever it takes to help the customer. Don’t lose her great asset to your company!! Thanks

I had the pleasure to become a renter of Public Storage today in Cockeysville. I used to work in Customer Service and I know how you are suppose to treat your Customers as if they are # 1. Well with the service we received today, I can honestly say I will be promoting Public Storage as the number one place to store your belongings not just because they are clean but because of the great customer service I received today. I felt like a Queen for real Because Ms. Tiara #29186 took her time and really explained what I could expect from using their storage place. She wasn't in a hurry to get me out, she really treated me like I was the only thing that mattered at that time. Ms. Tiara was so pleasant the whole time and she offered things in the store she thought we would need for our stay. I was so pleased with her Customer service even though it is a public storage place, Ms, Tiara spoke like she was working at the Royal place. Ms. Tiara made a mistake and when I corrected her on it she said no Problem we can fix that. I am explaining all of this because of the day and times we live in you don't find people as pleasant as that anymore and I was just pleased and happy with Ms. Tiara's passion about making sure me as the customer was satisfied. THANK YOU MS. TIARA MAY GOD BLESS YOU RICHLY FOR YOUR WARM AND FRIENDLY CUSTOMER SERVICE TODAY.

Stopped by to find a box for a special shipping need. I had been to 4 other places looking for a box to fit an odd shaped piece of art. Nothing at UPS, FedEx, USPS or even Home Depot. Marnie helped me find just what I needed quickly and was so friendly I will definitely go back for any future boxes and packaging needs!

Outstanding customer service today withTiara and Marnie. They made my process very simple and assure me that this was the place for me. Thank you ladies. You're AWESOME!

Marnie & her staff was such a pleasure to work with today. The girls have the biggest smiles there & they helped me with my boxes out to my car. You guys were super helpful, thank you!

It was a rough start but as my journey progresses my experience with Tiara the Property Manager is great. She is very understanding and professional. She is willing to find a solution to a problem with in her means and has more professionalism than the REGIONAL MANAGER.

Tiara is an amazingly wonderfull employee she can Handle a office full of customer on her own I’ve seen it so many times juggling customer issues payment and phone call she is just amazing always a pleasure to deal with

Went in to purchase boxes for moving. The gentleman was very helpful. He helped with making sure I got the right boxes for my needs. Would suggest to others.

I have had a storage unit for a long time. In general, staff have been pleasant and helpful. When I came in to make a payment recently, Tiara was very warm, enthusiastic and eager to help. She assisted me in reassessing my storage needs and informed me of different unit sizes and rates. I would easily give Tiara ‘5 stars *****’ and I feel she is a great asset in this organization. The ‘4 stars’ go to this Storage Facility (as another reviewer suggested) lacking a dumpster which could be most helpful and necessary for people in transition, their rather high rates, too large yearly rent increase and frequent rent reminders.

We needed a storage space on short notice. Public Storage on W. Padonia Road is a great location for us. It is clean and the hours are good. Would highly recommend.

Came in to pay a bill for my mom and was greeted by Tiara Grant who went above and beyond to help me .

Great place to store your items!

Tiara was great makes the trip here enjoyable

I recently helped my aunt move and we purchased items from Public Storage. I was totally impressed by the customer service and general energy I got from Tiara. She is unmistakably a kind hearted generous person. She was so patient with us and helped my aunt save a little money, keep her around !

It was an easy experience for me. It was a pleasure to have Tiara as my customer service representative. She was very skilled and such a big help in assisting me with the various sized boxes needed. She was also very honest. I accidentally gave her too much money and she let me know that I had given her too much. I will always be a customer at that location even though I live over 20 miles away. Thanks for the awesome service Tiara!

This is a wonderful place to trust with you belongings! Everyone is extremely helpful and professional. First class service from that awesome girl Tiara!

Try not to keep your stuff their long. Its all about how much money they can shake you down for. Usually $1 first month then exponentially keeps up to the sky is the limit

Good!!!

Just left public storage in Timonium to sign up for storage space Yazmin and Tiara was great very informative a knowledgeable of the units fast friendly service that you don't get much often. I would highly recommend this location to anyone for the service and just to have a good laugh with them

Tiara was very helpful, security looks good and the climate control is very good. However they should consider getting more carts to move item to lockers. There currently only 3 and should not be hard to get a few more.

We’re just moving in so I can’t review the long term experience but so far it’s been great. Tiara made us feel welcome and answered all of our questions. The place is easily accessible with lots of parking and has numerous amenities like a loading area overhang for rainy conditions and power doors. So far, so good.

Tiara was great very helpful and full of information

Staff are extremely helpful.....Corporate is a bit stingy with their finances, however, as this very busy location only has 2 carts, so most of the time I go there, there are no carts available...Staff says that is all corporate will give them.

Tiara is a very nice and friendly worker,she's always pleasant,smiling and willing to help whatever the problem may be.We enjoy coming and see everytime we come pay our bill.

Ms. Tiara was awesome she help me save a lot of money and make the experience much easier thanks Good job

At this special time of year, I like to remember all the people who have been good to me throughout the year. This year it actually includes employees Janae and Tiara from the Timonium, MD Public Storage. These women are always friendly, helpful and professional. The store is always clean and neat. Every month when I stop by to drop of my payment, they welcome me by name and take prompt care of me. They are great representatives of the company! My sincere thanks to Janae and Tiara! Merry Christmas to all.

stopped by to pick up a few moving supplies , Tiara was a big help even helped me bundle to save ! excellent customer service i will be using this location again

Janae was really nice and helpful thank you😁

Tiara was awesome, knowledgeable and helpful

On the PLUS side, Tiara was absolutely wonderful; courteous, clear in explanations, accommodating in all respects. And, the entire facility was very clean. On the MINUS side, the facility is equipped with only two carts! Both were in use for the entire time that we were loading our unit (with heavy bins) -- hardly surprising for a place of this size. The lack of carts is very, very customer-unfriendly in that it took much longer to load than expected, and we all will need unnecessary doses of Alleve this evening. Really, how much could it cut into the profit margin to have three more carts? (In addition, this paltry number of carts should be made clear to new clients on the website, which it is not. I own a large dolly and would've brought it with me if I'd known.) Also, I believe that it would be very helpful to customers if the company installed better signage on the floors to direct customers to their units. This is hardly the reinvention of the wheel; seems that hotels caught on to this awhile ago! There is a map on each floor, but a lot of people are "map challenged" and the lack of signs is really silly scrimping by the company. Bottom line: 5+ stars for Tiara, - 2 stars for Public Storage management. Step it up!

Such friendly and very efficient group of employees - thank you!!

Came to buy 4 boxes and some tape....left out with a quick pak......TIARA was very helpfull

Tiara has been great since we joined public storage, she is very attentive and was very helpful with upgrading us to a larger unit after my dumb dumb got one to small 🤣🤣 overall have not had an issue with them and will consider them for all storage needs.

I am a customer at this location the prop manager TIARA & TYIESHA are awesome and very informative.....I would recommend this location to all of my business partners A+

I"ve had excellent experiencies every time I was assisted by TIARA GRANT.Her cordialiaty and willingness to resolve every little problem I may have had from time to time was outstanding She is a very intelligent and competent employee.

.I recently got a unit here Tiara and Tausha are really professional and very sweet. 10 🌟

Great customer experience! Tiara was great to work with. Clean and modern space.

Excellent customer service tiara was a great help I highly recommend this public storage location

I received excellent customer service today by Ms Tiara!! She was patient with my questions and assisted me with professionalism! I would definitely recommend this location to friends in the area!!!

I have had a unit here for a few years. The customer service inside this location has always been great. Tiara, who has helped me a few times, is always friendly and professional. The facility is always clean, the temperature is comfortable and i feel safe. I checked out other storage facilities and they don't even come close to this location

I am a business customer who utilizes Public Storage in Timonium and Tiara is an excellent customer service representative for your business! She is always friendly and extremely helpful, polite and goes out of her way to help customers!

Clean

Property manager was great. Difficult to understand the billing and she took the time to really explain it. Very friendly and helpful.

Janaé was extremely polite, knowledgeable and friendly. Just impeccable customer service skills all around. If you are looking for a well managed storage facility with excellent staff, this is the place.

Very accommodating when we needed storage quick. Clean facility and professional staff. Janae and Tori have been most helpful! I highly recommend this location.

service was great. storing only for a couple months. rates are pretty cheap here.

Came in to the facility to buy some boxes. I was going to end up spending more than what I needed so the staff helped me out tremendously. I ended up getting a house pak and a few other supplies to help with my move. I will recommend this store to anyone. And the property manager Breanna even helped me to my car in the heat. Thank you staff of Public Storage!

Very nice facility, clean and very safe. Breanna helped me with the whole process since this was my first time renting a storage unit. She made it very easy for me and selected a storage unit that was close to the elevators knowing that I was a senior and could use an easy location. Breanna was very professional and I didn't feel rushed at all which meant a lot. I highly recommend this location.

We were served by the customer service rep Kelly. She was pleasant, and polite. She was eager to help and provide all the options for us to choose from. She was thorough.

I went to this lcation yesterday to purchase some packing supplies and was greeted with excellent customer service by Kelley. I highly recommend Public Storage!

The young lady's were very helpful, I came in with my husband and he bought 10 small boxes and 3 wardrobe boxes thanks lady's need to move and need boxes here's the place

It is the best location. It has the best staff. They are helpful amazingly patient and give us advice whenever we need it. Awesome !!!! Thank you Breanna! I could store my stuff anywhere but I come to the facility because Breanna is there, helping me, giving me and everyone who come into the storage facility her very best.....every time!!!!. She is an employee your company should never let go...Give that young lady a raise!! Thank you!!!!!

Marisa was a doll. Friendly, helpful, personable. Great customer service.

You can't go wrong using Public Storage! The manager Breanna is absolutely amazing. Not only is she knowledgeable, but she makes it a point to provide the customer with exactly what they want. Moving is stressful, and if you're like me, you're often overwhelmed and under prepared. Breanna helps you think out your plan and provides suggestions to make sure you receive enough space at a price you can't beat. $1 first month- WOW!

I wanted to purchase boxes and moving supplies, and Breanna and Margo were cheerful and professional in assisting me. They even helped load everything into the car. Really good service!

This is one of the best places to go if you want good service and good quality boxes. I met with Breanna the property manager and she did a good job with helping me through me getting my boxes for my move. Will recommend to anyone.

Im currently moving and I came in today to ask about merchandise breanna and shanikqua was very helpful I didn't know what I wanted and they explained everything I wanted and needed to know thanks ladies you guys were great!!!

The managers Breanna and Shanikqua were a great help to me for my move. I came in to buy boxes for my move. I suggest this property to anyone who is in need for great customer service in such a stressful time.

Because Breanna was so patient, friendly and outgoing...all with a contagious smile!!

I went in to purchase some merchandise and taysha and breanna was awesome with customer service and made sure i had the right size boxes for what i was packing which made my move much easier!!

Breanna and taysha were wonderful. They were polite and efficient. I had a easy process. Clean and well taking care of property. Will recommend to anyone !

From the first call from Breanna to walking out the door with my unit, the team was very helpful, answered all questions and ensured I obtained the proper unit for my needs. Thanks Again!

Good AAA. BREANNA

Brianna was excellent today!!!!!

Manager Breanna , Was Every Helpful With Me Getting My Packing supplies for My Move , She Made It Easier to Make It A One Stop Shop 😀

Adrian Davis exceptional customer service very informative and helpful ,pleasant we will do busy at this location again

I came in to look at a unit today and meet the nicest lady. She showed me two units explained how to protect my things and everything. I couldn't rent today because I'm not moving till September but when i do I'm looking for Ms. Adrian

Clean, well-lit, easy access. Adrian was always friendly and helpful.

Excellent! Clean and new, you get a free lock and the space was clean. Not to mention the attendant Marisa being so quick and knowledgeable. I will certainly be a return customer. Thanks Marisa

Adrian Davis has excellent customer service!!! She always goes above and beyond the call of duty. She is awesome, and she always makes sure that I have everything I need.

Adrian went above and beyond to get me a storage unit in such a short amount of time! Moved from North Carolina and needed one today, July 2, 2015. She was awesome and took the time to show me different ones. I'll definitely be back if needing a storage unit in the future!

I rented a 10x20 for 1.5 years. The staff is friendly and helpful. It is climate controlled.There are good bathrooms. It is (relatively speaking--as far as storage units go) clean. Downsides: biggest downside is no dumpster. I was told their only trash is the little trash bucket in the ladies room. Everyone knows that when you move, you have lots of left over debris, unwanted items to throw away. Well, prepare to load up your car and schedule a ride to the dump when it is open to dispose of everything. Very inconvenient. The other downside is that the rates are high and getting higher. If I had to do it over again, I would check w/ other units in the area to find one with a dumpster & better rates. Again, though, the staff is very helpful and accommodating. Adrian was especially responsive to any needs I had.

Adrian was super friendly and very helpful getting us set up at the property! Everything is clean and well maintained.

very helpful

Ms. Adrian has wonderful customer service skills and a smile at every visit.

Very helpful! Thanks.

Adrian was so nice and helpful! She made it quick and easy to rent a storage unit. Very personable and kind.

Adrian and Marissa are so nice and pleasant whenever I come into this location, excellent Customer Service,

Marisa worked with me on rentals and sold me supplies. She did a terrific job and answered all my questions re storage, access, etc. Because of her help, the experience was great at the start, and consistent with the high quality of the units, good temperature control, etc. I could not rate the experience more highly in terms of customer service and value for the money.

I chose this space because it is so convenient; just a few step from the Padonia (83) exit. I am really happy with the space & Customer Service is great. Everyone is very friendly and helpful. Thanks for all your help Marisa!

Danielle gave me an awsome first time experience getting my first storage unit. This place is clean and awesome

Danielle is awesome and a last minute life saver.

Danielle was a great help !! Thank you:)

The experience at Public Storage was amazing I highly recommend everyone using public storage in Timonium Danielle and Tay help find the perfect storage unit for me I feel safe that my belongings will be secure and no that I can call at anytime if I have any questions as they were extremely helpful.

Hi I am Lynnette Richmond, an I would like to say KUDOS to Danielle. Since I have received my storage area I have been Blessed by Danielle. She's always courteous and knowable about Public Storage. The store is kept in a neat fashion, she is a good worker. the bathroom is always smelling fresh and clean. Keep up the good work Danielle your doing a great job!

Danielle at the Padonia Rd store is everything an excellent employee should be: friendly, helpful and knowledgeable! I always buy my packing needs there.

Danielle is always helpful and friendly and a pleasure to deal with. The Padonia Road location is convenient, safe, and clean. The fact that the facility is temperature controlled is important to me because I store original artwork there, I am confident that my paintings are safely protected from changes in the weather or climate.

The Padonia location is extremely convenient for me. Danielle has always been very pleasant, helpful and cheerful. She is what customer service is all about. Thank you, Danielle for your continued great service!

Excellent. Good service. Knowledgeable and helpful store manager

We received extraordinary service from Danielle while we were renting a unit for my mother and buying packing supplies. The location is both convenient and very safe as well as very clean.

Staff member Danielle was very helpful with assisting me with accessing my unit. I have had nothing but great inaction with the staff at this location . Keep up the good work it is hard to get good customer service these days.

Everyone I have dealt with at Public Storage, from the people working at the front desk (Jill, Elijah, Danielle) to the customer service department (Latoya, Sandy) to the district manager (Eric Washington), has been polite, professional, and extremely helpful. They answered my questions and provided whatever assistance I needed. The facility itself is clean and orderly. I highly recommend Public Storage Timonium if you are looking for any type of storage space.

Danielle was a very helpful and friendly manager to be assisted by. She went out of her way to contact me and say they were available to assist me anytime today. She also had all the necessary items ready so that my experience went smoothly. There facility is very well kept and maintained. I would highly recommend Danielle and Padonia road's Public Storage with an A+++++. Thanks again Danielle and Eric also.

Awesome service ...very polite and helpful Daniel had great customer service and place smelt clean and fresh

Very professional and well organized

Exelente service whit Danielle

Danielle had been a great help today! Everything went quickly and clearly!

Danielle is a superstar! She is so personable, competent, and thorough. She is an asset to the business. Thank you, Danielle!

Nice Lady very helpful

Danielle was extremely helpful with helping me find the right size for the right price. I would recommend anyone to come here and Danielle Will take good care of you

Danielle was great! She made the process easy for me and made sure I had everything I needed for moving in. I would recommend it to anyone!

Great customer service

Public Storage was great. Danielle was supe helpful. Ask for her!

Danielle, the store manager is an excellent manager. Always with a smile and going an extra distance to help customers.

Excellent. Elijah is very friendly and professional. Pleasure to work with Dave

Elijah was extremely courteous and patient as we changed our minds about our rental unit and helped us to secure best price available.

It was wonderful! The desk person,Elijah was very, very helpful and pleasant. He was knowledgeable, patient and answered each of my questions fully and completely. The unit itself is spacious and and clean. I liked that it was on the second floor of an elevatored building. What I did not like was the hidden additional fees that were not posted on the website. The first month rent of one dollar did not apply to the 5X10 Sq ft unit, but I was able to get 50% off the first month's rent. Overall, acting property manager, Elijah, turned what could have been a negative experience into a positive one. I hope the "higher ups" in the company recognize his talent for handling people and his very people friendly personality. He did not compromise the company when giving me choices and information that I needed when discussing the options available to me. Ginnie S

Super easy check in and amazingly helpful! Tracy is awesome! Got me in and out with ease and saved me money in my storage unit. The best experience i've had with storage by far.

We found her to be great! During this difficult time she was very supportive and understanding. She was very informative and I will recommend Public Storage to anyone just because of my experience. So ask for Tracy she answers all questions and was great. Thank you Sincerely the Holts

Tracy was great! She explained everything in detail and had a great personality as well!

Tracy, the worker there was very helpful, she allowed me to view all units al have helpful advice. I will use this place again. Yaaay! Thank you very much in my time of need. S. Hunter

Great customer service. Tracy was exceptional. Got me in and out with ease. She made my move in smooth and easy. This was actually the easiest part of the move. I'm very thankful for public storage and employees like Tracy. She deserves a raise!

Tracy was very helpful and helped me with quick service based on my needs. Thank you Tracy. Its always a pleasure coming to the property. I was in a horrible mood and Tracy got me back on track. Public storage is great!

My experience with Public Storage was excellent due to Tracy helping my entire family during a very difficult time in our life . She was very patient, knowledgable and professional . I have come back to the store along with my other family members and she is always smiling and more than willing to help the customers . Great experience !

Tracy and Khadijah were very helpful, extremely courteous, plenty professional and superbly efficient.

Tracy was very helpful and nice

Great experience ..very helpful and knowledgeable customer service person Khalifa was wonderful!!

Tracy was Very helpful

Tracy was really good

Always greeted with a smile and treated with the upmost respect. Thank u Ms Tracy.

Tracy was amazing today! Thank u soo much...HIGHLY RECOMMEND!!

Tracy was an excellent manager very efficient and effective in assisting me with my payment and access of my unit.

Tracy has made this place my favorite to get packing supplies. I will be back soon for a unit.

Tracy was excellent in her customer service and knowledge of the Public Storage offerings

Tracy did a wonderful job. She was very kind and polite and did a great job registering my company for a unit.

Tracy was great!

Tracy helped me with all of my storage needs and made me feel very welcome

Tracy is an excellent representative!

The service I had with Tracy was awesome. I will definitely be back to Timonium

I came in to purchase boxes and Tracy was so helpful and knew exactly what I needed. She has made this moment of transition so easy.

Came in to get some boxes and Tracy helped me every step of the way.

Thanks for all the help Tracy.

I appreciate the great service I received from Tracy today.

Tracey was helpful and very knowledgeable about services

Tracy and Khadijah were awesome & helpful

Tracy was a pleasure to do business with. Very professional.

I was accommodated excellently by Ms Tracy. She is a great representative of your company. Thanks!

Tracy at Padonia location was very helpful. Also Octavia .. those ladies deserve a raise. They went above and beyond to make surebI didn't loose my belongings thanks for the help......

Ty was wonderful! I'm moving here with my son from Pennsylvania and she helped me get two units to move my things from there to here and she made the whole process wonderful for me. She was nice loving and professional.i would recommend this location to anyone I know.

I enjoyed my experience they were very friendly and helpful.

came into store to get some moving supplies we were helped by Vicki she was wonderful and helped us get everything we needed Thank you Vicki

Thanks Octavia for being the perfect employee…. I would highly recommend this facility to anyone who is searching for a clean,safe and friendly place to store their belongings.. I stored my motor bike here for a couple a months and will be back once the summer comes to a end… Thanks again Eric and Octavia!!

Extremely pleased woth customer service. Outstanding and helpful

I loved it!!!! Everybody is really nice and they are always helping!! Specially tai!

I have been here almost a year now....and since I have met Ms. Octavia she has been such a pleasure to deal with. She has a sweet and caring spirit. I enjoy coming to this public storage. It clean not only in the storage area but in the front store. As a somewhat retired customer service rep, I believe that she displays all the qualities of an excellent representative and any company should be honored to have her working for them. And yes, I would and have recommended this public storage to friends and family.

This is the best place to put your stuff. My wife was hesitant at first but the manager Octavia made her feel right at home. I would recommend this location to everyone looking for storage

This is my first storage experience. I had no idea that this facility had hundreds of units and a good variety of different sizes. Octavia was very professional in answering all my questions even though she was working by herself. and had other customers. She took the time to show me different sized units and took the time to explain all aspects of the lease. Very nice facility and convenient location right off of I-83 at Padonia.

Everyone was very nice and helpful when I came in to say I was moving out. They made it easy and not a big deal. I will use Public Storage for all my storage needs!

Simply enjoyed everything about this company. Octavia walked me and my wife through the building as seemed to no everything about the business. She talked with us about every possible way we could store our stuff and not spend too much because we are on a budget. I would give her more stars but your link dont have any more. She is great and my wife is pleased

Had the best experience last week at your Padonia Rd. store. Octavia helped me, all I can say is she was so helpful and made the whole process very smooth. Thanks again and please keep up the great work!

The store manager Octavia was such a consumate professional!!! She was abke to get me into my unit without any problems and answered all my questions. . PLEASE USE PADONIA SITE. clean and friendly. ..

Perfect! They had a sale going that gave me 50% of my rental for as long as I keep the spaces, can't beat that! Their prices were lower than I expected to start with, but with the sale on top of that, I ended up getting three units for less than what I expected to pay for one. Even better, they got me three on the same floor. The facility appears clean and well cared for, there wasn't a speck of grime to be found anywhere, I really expected a storage place to feel grubbier, but the empty units they showed me couldn't have been cleaner and the hallways and outsides of the units gleamed. And as a bonus, the staff (I dealt with Shawn and Jill) were not just polite but downright fun to deal with. I wish all retail experiences were like this. I wish I always stumbled into 50% off sales too, lol, what a deal!

I have been a customer of PS for 3+ years. I retired and had to downsize before moving into my condo. PS was at the bottom of the hill, less than a mile away. While all of the staff has been helpful over the years, I need to mention my recent experience with the new manager Karisa. She has truly listened to my concerns over the storage expense. She recommended consolidation. After reviewing the options, I had to agree that she has been the most helpful since using PS on Padonia Rd, Lutherville, Maryland. Karisa was not only upfront about the options; she was polite, courteous and helpful with the move and locating a different but convenient unit. 5 Stars for Karisa...she is model for PS Storage managers and employees. Charlie Kuebler