Public Storage Self-Storage Units at 14950 Bowie Road, Laurel, MD

Thank you for all your help and hard work Brandi

I maintained a storage unit at this facility and the main reason why was BRANDI! From the first day I purchased the unit till the end, she has been amazing. Her customer service is above average. Any issues I had she went above and beyond to help me solve them. After establishing rapport I felt that my belongings were in great hands.

Brandy was very informative and helpful. Best experience today!

Brandi the property manager is great at her job! Very attentive and always friendly and willing to help. Love this location!

Came to this storage unit and it was super clean. Brandi was super helpful and personable. Would definitely recommend.

Brandi is SO amazing. She really explained everything very thoroughly. Called me back when I was on hold, assured me on all the fees and the policy questions I had and made sure I saw the unit before buying. This is the BEST storage experience I have ever had. You want to work with Brandi!!!

Brandi was excellent. The app is great

Good job Lawrence

Brandi made this process so smooth! Helped me upgrade my storage unit within 5min! Thank you so much!

the management and the app is great!

Fast and convenient 😉

Brandi was very helpful and showed me how to use the app which is very convenient

Would give 6 stars!

Great property and management

The facility is well kept and secure. Ms.Brandi has a great personality and exceptional customer service. Highly reccomendable

Ms Brandi is awesome and super sweet. Thank you so much mama

Brandi was extremely helpful and Polite, she explained the process step by step, I strongly recommend.

Excellent customer service at this location

Lawrence has been with the company for a quite some time now and honestly he’s great. He deserves a raise. I would definitely recommend Public storage if he was the one working there.

Brandi is always great

Great prices and excellent customer service!

Brandi was a great help. Thanks again.

Brandi, was outstanding very helpful, really appreciated her hospitality. Thanks for helping me download the app

Brandi was wonderful and gave me the best customer service experience I've had in a long while

Fast service delivery

Brandi is the bomb! We were having a a problem at another unit and she calmed us down and was able to interpret our immediate needs and she took care of everything and closed us with “ now everything we just discuss is available on the app so please download it”. Brandi should be in charge of your customer service dept.

Excellent location and management.

Brandi was a God sent, I had an issue with my reservations and she came to my rescue real quick. You know what, GO THERE NOW. SHE GAT YOU

She is Very Nice Lady and Helpful which she is professional

Brandi is the greatest! Thanks for everything

Brandi was Friendly and helpful while serving me . Thank you

Brandi, was VERY helpful. She also assisted me with downloading the app. 5 🌟

Love the location and management. Been here a few years and finally downloaded the PS app with Brandi the property manager help.Very convenient tool.

Ms. Brandi was very nice and helpful. Excellent customer service. I would definitely recommend this location.

Ms Brandy was soooooo sweet an made it so easy to do business with your company she is a truly valuable resource!!!!

Lawerence was very helpful in assisting me today he is kind and I wouldn’t rent at any other location they are always helpful and caring at this location!

Me and my husband visited this site. The young lady who assisted me was very pleasant, respectful and informative. The experience was great Thank You for the amazing service.

Nice prices and service from Brandi the manager.

Brandi was a great help.

Nice service

Brandi! Thanks for the excellent service

Mr. Lawrence was amazing and provided excellent customer service. He made my experience wonderful!

Great customer service nice management

Commendable service from facility manager Dimond. Sincier and great communicator and gave me nice facility tour that helped me make decision.Keep it up.

I just wanted to tell Lori that she is the BEST!!!! She is a very knowledgeable person and always willing to help. I like the fact that she gives me curtousey calls to remind me of my payments because i will forget. Thank you Lori for your constant help and all the work you do at Public Storage.

Hands down just walked out the building. Outstanding customer service and respect easy and quick access and help with understanding the unit an terms and agreements. If anyone looking into a storage unit. This is the place. Relocated from Alabama and they came through for me. Thank you. 😊 Ms Brandi

Brandi was a great help to me!!!

Brandi is amazing. Great, and I mean GREAT, customer service. Very patient with all of my questions and proactive about getting back to me whenever I called. I would highly recommend you pick this location!

Brandi was very helpful with everything. Location is convenient.

Friendly lady there.

BRANDI WAS A GREAT HELP WITH COMPLETING THE ONLINE RENTAL! THANKS FOR EVERYTHING

Brandy is the best manager Laurel Bowie Rd has ever had. She’s dependable, nice and responsive to my requests every time. Even when I have been late, she has always kept me in the loop of procedures and regulations to rectify things in an orderly fashion. Thanks Mgr. Brandy. You’re the best and keep up the great work.

Brandi was amazing!!!! I really appreciate her professionalism and customer service!!! I’ve never had to rent a storage but she really eased my stress !!!! I definitely give her 10 stars!!! I would definitely recommend this facility for any storage needs!!!!!!

It is a Sunday and I needed a space for my items. I was supposed the manager took on her time to reserve a space before the store opening time. She is such a blessing to care about customer time. She deserve s five stars for her work.

Brandi was very helpful

I received excellent customer service from the manager Brandi at this location. Her knowledge and expertise are greatly appreciated. This is a very safe and accommodating rental space. The pricing to rent is great as well.

Thanks to Brandi for helping me. Very pleasant young lady. Will recommend this location to my friends and family.

Great customer service from Brandi

This place is a bit old. We rented a unit online and when I check it out, the inside walls were cardboard and there were holes everywhere. I did not feel comfortable leaving my stuff in there, esp because we had a mattress to store. We canceled the unit and went to the Public Storage down the road.

Public storage made my moving experience so easy. Brandi was amazing and a extremely helpful for a newbie like myself.

Ms Brandi is awesome with great courtesy and professionalism and her smile has always made me smile

Great customer service. The manager Brandi was very nice and professional. She always smiles.

Brandi his excellent she really go out off are way to make sure am good.

Brandy delivered excellent customer service definitely recommended.

Very good customer service was respectful Brandy was a big helper .

Thank you Brandi for helping me setup my online account and downloading the app. Now I can pay my bill easy and open the gate with my phone. Very convenient

Brandi helped me with my rental today. Very professional and nice

Brandi at the Public Storage was very informative and professional from beginning to end. She was extremely accommodating and helpful with my transaction. I will be using this location again in the future if needed. I also plan to refer anyone in need of storage for items or parking spots! Thanks again Brandi!

Brandi helped me with my eventually and public storage app. Thank you!

Customer service is great at this location. The property manager Brandi is very friendly and helpful and genuinely cares. Excellent at her job. Rent here.

Brandi was good at explaining things in detail & her customer service was great.

I am so impressed with Public Storage on Bowie Road in Laurel, MD. I purchased/reserved a storage unit on line a few days ago and was scheduled to move in today. Unfortunately, I needed to cancel the storage unit because of a family emergency. After explaining my situation the Manager/Sales Representative Aaron was able to refund me the entire amount that I paid. In times like these...Aaron's customer service was greatly appreciated. My family will definitely be using this storage facility in the near future.

Very knowledgeable and helpful. Aaron us Very kind

Brandi was amazing & very helpful !!!

I just wanted to say that Brandi was extremely courteous, professional and helpful. She also informed me about the app that makes service even easier. I would strongly recommend this location strictly for customer service alone.

Got my rental quickly without issue. Brandi was super helpful in helping me determine the best size for my needs. Thanks Brandi!

Great customer service with a smile!!

Loved Brandi, very nice, friendly lady who met all our needs. Thank you Brandi

Ms. Brandi and Ms. Kris are life savers. On yesterday, I was unable to locate the key to my storage unit and called a locksmith. After nearly an hour of trying, the locksmith had not removed the lock. The ladies saw my frustration and thought it was best for them to step in and take over the situation. Within minutes the lock was removed and so was able to access my unit. THANK YOU again, Ms. Brandi & Ms. Kris!!

Brandi was the best she helped me understand everything as needed for my storage space, she was nice and helpful a great pleasure to interact with for it to be so early lol .. I’m glad I got to meet her and chose this storage on Bowie road despite the road work …Thanks Brandi!!

I want to thank Brandi for having such excellent customer service. She was so helpful!

Had a great experience at this location. Had a problem with our reservation but Brandi stepped in and got us squared away quickly. She was super nice throughout the entire process.

Brandi did a great job showing the storage facility, explaining our contract and insurance information. She did a wonderful job.

Came here today an had the best experience in customer service from Brandi she assisted me an made everything so simple an easy i definitely recommend coming here an the prices are awesome compared to other storage places and it’s so convenient. Thank you Brandi

Love this place!!!! The customer service was amazing... Thank you Brandi for helping us. I truly appreciate it your customer service was the best, we definitely can tell you love your job. You were so pleasant and friendly. We will definitely be back.

Brandi this morning definitely definitely deserves 20⭐️s. Was knowledgeable,Great Customer Service.

Awesome prices

Maetia was professional, and curteous. Very helpful after an unsuccessful attempt at renting elsewhere. Would recommend this location as is clean and customer friendly.

Brandi was great she was very wise and so helpful thank God for her

Lawrence was very professional and has excellent customer services

How awesome is Brandi your customer service ?I hear really great things about her.

Brandi is phenomenally professional and courteous.She is also very thorough in explaining rates and available discounts.I will definitely recommend her location to friends,family and passer byers.

Thanks for the great service Brandi! Always pleasant

Today I was able to rent a 5x10 unit and it was such an easy process. Brandi was very polite and professional. She also adhered to the social distancing protocol which made me feel comfortable and safe while in the office. Brandi explained everything well so I knew how to use the access code and lock and unlock the unit. She answered all my questions and helped me get the app on my phone to make it easier to pay and get notifications. Very pleased with the customer service today.

I just want to say thank you to Brandi at the desk for being so helpful and organized! She displayed great customer service and has been wonderful to work with!

Brandi was very kind and accommodating when I went to pay my bill. She helped me tremendously. I appreciate her being so helpful!!! She is the reason I gave 5 stars!!

Brandy is amazing & extremely helpful, definitely the reason I’ll keep storing my stuff here

I must say Ms Brandi was outstanding with the services I received. She took time to explain all my options and in a few minutes, I had made my decision and rented a storage. Thank you Ms. Brandi, I'll definitely recommend you to my friends. Kudos!👍

If you looking for a great place to store your items or vehicles, this is where you want to be. Brandi will take care of you all the time. Her customer service goes above and beyond.

They will over charge you for getting the lock off if you lose your key

Brandi, was very helpful with renting my space today and I am a return customer because of her. 💯

Brandi was the best customer service I ever meet on my life she help me in answer all my questions nice in gentle in look to refer her any customer I meet on my life

Brandi wa so helpful from reservation to rent and call her with quick phone respond that was so nice did make my life so easy, thanks again Brandi.

Went in to inquire about storage for a later date and the office manager Brandi was very helpful and informative. She took the time to explain the process and benefits of storing there. Great personality and customer service skills.I will definitely rent here when the time comes.

Very helpful with assisting on E rental. Thanks Brandi

Hello l am really impressed by the management attitude of the manager of this public storage unit on bowei road named Brandi. She been so helpful.and.always make.we customer's have a very strong royalty towards our buying commitment at the units. I wish the management to take a. Note of this

Very good location to rent from. Fast, friendly service with a smile. Highly recommended. Miss Brandy thank you.

Brandi was extremely professional and helpful. Helped to confirm my decision to go with this company.

Brandi was a phenomenal help! Was easy to reach and made sure was able to assist with any issues.

Brandi did a great job at costumer service when I went to get a rental.

Customer service was great

Brandi was excellent! Very pleasant to deal with. Great personality and helpful.

The closing time is not right because I get off work 4.30 and gat close at 6.00

Good price, not clean place

Mr. LAWRENCE WAS AMAZING AND WAS WILLING TO TAKE US TO THE STORAGE TO SEE IT FIRST AND EXPLAINED THE STORAGE SIZES !! Thank you once again

Ms. Brandi was super helpful! We were in and out. She was extremely informative in making sure we knew all the details of our contract. I’ve been to other storage places and Ms. Brandi definitely made this experience easy for me compared to others.

I am very satisfied with Brandi’s excellent customer service!!!! She called to confirm my move in date and when speaking with her she gave me every detail needed for check in. Brandi has a personality that allowed for positive chit chat and she seemed happy to help and answer all of my questions. Check in was smooth and I appreciated my overall experience with her, the space that I have, and the location!!!! Thank you Brandi!!!!

I had an exceptional service with BRANDI @ Laurel Bowie Road, will recommend this Location at anytime. Thank You Brandi🙏💪👍🏻, A True Professional.

Awesome customer service and great prices will definitely come here again

My experience at public storage today was flawless. Brandi the manager walked me through the whole process with great detail and provided A+ customer service. She up sold me a product that turned out to be exactly what I needed and not in a pushy sales men way but in an expert way. Would definitely recommend this location to a friend or family member. Thanks again Brandi.

Excellent staff. Competitive price and secure

Good service

Lawrence is amazing and very helpful. The process was easy and not time consuming.

Went to make payment for someone and Brandi was absolutely awesome 😊. She greeted me with a smile and was very welcoming. Even gave me info about storing. I hope to never need storage, but if I do. I know where I'll be storing!

Brandi is fantastic and friendly.lawrerece does a good job. Great location.

Excellent service!

Brandi was extremely pleasant and helpful with getting me a storage.

I am throughly empress with Ms. Brandi Alexander. Her customer service skills are phenomenon. She goes far and beyond to help and makes one feels at ease. Your company has a jewel. Thank you again, Ms. Alexander

Brandi was wonderful!. She gave us helpful tips and advice for maintaing our units and ensuring we had a positive experience with Public Storage! It's our first storage and Brandi helped us feel confident. Thanks Brandi!! I will recommend!!

Brandi was good agent she help out she is very wonderful person

Brandi is very professional. She explained the entire rules and policies of the company . She really took the time to show us around

I rarely write reviews so please TAKE NOTE. This is how customer service is done RIGHT: BRANDI!!! This woman made my absolute day. Moving is already stressful and I’m one of those “millennials” new to adulting. This is my first time having to put stuff in storage, so I was already irritated that I had to leave my warm home to come and look over everything. I was in a pretty sour mood when I showed up, but as soon as I walked through the door Brandi greeted me with a warm smile and immediately assisted me. The smile and acknowledgement was what disarmed me and I smiled back. I LOVE her energy. I wanted to be in and out in ten minutes. I ended up staying about 40 minutes voluntarily just talking and laughing while taking care of business lol she made me feel like I was just meeting up with an old friend, gave me all the details and showed me my unit. I have never been happier to swipe my card lol! She didn’t try to over sell but recommended a couple of things I actually NEEDED even though I knew I could have probably gotten it somewhere else cheaper (seriously guys? $10 for a large piece of plastic to cover my mattress? Literally my only gripe and totally not Brandis fault lol I would have docked a star for that had it not been for her, so you’re welcome lol 🤦🏽‍♀️😂) The icing on the cake was the laughs we shared. The conversation was organic, relatable and hilarious! I’ve been in customer service for 15 years and it’s always nice to work WITH someone as a customer who understands that even though I’m on the other side of that counter I’m still a human being. I used to train people on empathy and customer engagement and my best piece of advice was never match your customers energy if they are in a bad mood, smile and crack a few jokes. It goes a long way as life is already stressful enough! She NAILED IT. If corporate reads this, please please PLEASE give Brandi a HUGE kudos, a raise and a promotion. Please consider her an asset to your company. Because of her, I have no problem keeping my belongings in storage longer than anticipated; spending money on necessities should not be painful. She made it completely painLESS. She needs to be a trainer on customer relations like YESTERDAY! Every company can use a bit more of empathy training and diversity training. In this day and age, genuine people who really love what they do and make an effort to make each customer feel appreciated and heard are hard to find. My own personal reasons for being in a bad mood are unimportant, what’s important is Brandi made my day better and my bad mood was forgotten. I went the rest of today feeling GREAT because there was one person who cared enough to just simply smile, have a conversation and be focused on my experience as a customer. I felt like I was her ONLY customer lol I truly cannot sing her praises enough and highly recommend this facility and public storage to ANYONE and EVERYONE searching. Hiring people such as Brandi is the key to any businesses success and I hope Public Storage makes it a point to value employees like Brandi and keep them happy and cared for. You guys are very fortunate to have a team member like her managing your location. I feel 100% confident that my belongings are in capable and competent hands. Thank you, Brandi, for the laughs, words of encouragement and overall wonderful experience. You truly are a model employee and I feel like I just gained a new BFF lol for someone with social anxiety and a critical eye, that’s a huge feat to accomplish. 100 stars!!!!

The property manager Brandi was extremely helpful in getting me a storage unit. She was very honest and disclosed any costs upfront to me so I wasn’t surprised and found the best fit for me!

Awesome experience, staff were very friendly, will be sure to use again.

Lawrence did a good job, and was so kind

Very good service.

Friendly, efficient customer service by Brandi, definitely would recommend others !

Needed a storage unit and waited until the last second to get one. Love the security of this facility and mostly the customer service. Brandi was very helpful and very attentive. She showed me the unit I chose online which I chose way to small for everything I brought. She was quick with showing me some larger sizes and helped me pick what I needed. The paperwork was easy and she explained every document before signing. Brandi is the best!

Mr. Lawrence was absolutely amazing. Great customer service and very helpful. He gives great advice and was very resourceful. Give him a raise!!!!!!!

Went to the Public Storage at Bowie rd, laurel MD met a nice lady Brandi, she was absolutely incredible. Very patient and try to meet the needs of her customers.

Miss Brandi is exceptional professional and polite

Lawrence is the greatest.

Outstanding service from Brandi!!

I was impress with ms.Brandi customer care.Top of the line.caring,understanding and very helpfull.nice smile and welcoming.

I'm so glad I picked this location. The lady (Brandi) at the counter was excellent and superb in customer service. Very professional.

It was an absolute pleasure meeting with Brandy today. She is very pleasant, considerate, informative and has a professional manner. Thanks again Brandy!!

Brandi got me in and out in a breeze, answered all my questions and put me at ease about storing. Excellent customer service and prices at this location.

Brandi was able to help me out in a pinch. Super friendly and knowledgeable! Fill out the online registration form to save you and Brandi some time at the office.

Customer service was great & Brandi was polite & kind!

Brandi is always very helpful when I come in.

Brandi is friendly and great. Love her personality. Great location to rent.

I have good experiences with Mr Lawrence, when I visited storage Last time

Lawrence did a good professional job. Very much delighted.

Relocating here from Florida, and one of the first people I meet is Brandi the manager at public storage. She was just as kind and pleeaple as she was on the phone. Very knowledgeable in recommending items needed to keep my belongings safe while in storage. Excellent customer service!

Lawrence took good care of me.

Brandi has showed excellent customer service skills. She was very patient, knowledgeable and informative. Brandi was clear and answered all of my questions. She made my purchase easy and stress free. Thanks Brandi!!!

VMr. Lawrence dose a great job at public storage

Brandy has been very helpful with me as I downsize my storage unit, she was very patient and informative. I will recommend this location to my friends and family

Brandy Totally Awesome,She was patient, Explained everything to details and Very Professional.I was very impressed and Satisfied.

Lawrence was a great help. Showed me the unit and signed me up quick. Everything was fast and easy.

Brandi is great location is convenient

Brandy was very helpful I will tell people about my experience.

Great location with great personnel. I just relocated here from Florida, and Brandi was extremely helpful throughout the entire process.

Brandy was very professional and nice.

Brandi was a life saver and she was extremely professional and helped out out a great deal. Greatly appreciated Thank u

Brandi is an awesome manager! Assisted well with everything! Thank you 😊

Brandi was a pleasure to work with.

Brandi is what you call an exception to the normal always willing to go beyond the call. Thank you for your help.

Brandi was great! Very professional and answered all of my questions. My first experience with a storage company was very pleasant.

This was my first experience with Public Storage on Bowie Rd in Laurel, MD. Brandi customer service was outstanding. She assisted me and provided a wholesome experience. She was great!!! I recommend this location for anyone looking to store their items.

Very conveint , low cost storage. Lawrence is a. very nice person and good customer service skills.

Lawrence did a good and with lot of experience

Very good customer service and care! Akena and Brandi at the front desk were helpful and responsive in getting me checked in and all set up.

Today, June 28, 2019, I was provided very excellent advise from Brandi the property manager on how to electronically pay my monthly rent. She also gave me advise on moving my additional belongings in a bigger storage garage and she recommended that I might want to increase my insurance. She was extremely pleasant and very professional. It is nice to do business with very articulate and astute people. "I give her two thumbs up!

Akena Was Amazing With My Move In . Best Experience With Moving In Storage. Thank You Akena & Brandi For My beautiful Experience With Public Storage!!!

Brandi is very nice and have excellent customer service 👍👍👍

The property manager,Ms.Brandi was informative and very helpful.Her knowledge of unit size and pricing was great.

It was a great experience

Lawrence is so good in this store thank you

Great service from Lawrence who went out his way to find parking information. Another day of attention and details from Lawrence at this location.

Brandi Was incredibly helpful in the whole check in process and explained all of the security and benefits that Public storage has to offer at her location

Met with Brandi today. Pleasant, informative, and cheerful! Highly recommend.

Ashley was very helpful. The facility is old, but well-kept and appears to be secure.

Brandi is excellent at what she does. I secured a storage unit and she really made me feel comfortable with the whole process since this was my first time doing so. She even offered to help me on my move in date , to make sure my move is as smooth as possible. Which was awesome! I am definitely going to be a long time customer. And yes I would highly recommand any storage facility managed by Brandi. Thank you Brandi. I really appreciate your expertise and service. Cindy

Lawrence did a good job

Had a question with the billing of my account arrived on site in Lawrence was very kind and found the solution very fast this place has been nothing but good to me

Brandy is always amazing! She is so nice and very helpful. It always a pleasure seeing her there every time I come in. Everyone is pleasant but she by far stands out. Thank you for storing my stuff and having staff that make it wonderful. Brandy is an asset to your company. Came yesterday and she always upbeat and just made my day. She should be a psychologist. Lol Thanks again!

The customer service at this location is second to none. I currently have two units and Brandi has been my agent for my experiences at this location. She is top notch. Friendly, goes above and beyond, and makes me feel like a valued customer. She deserves to be commended for her exceptional work. Thanks !

Brandi is very friendly and good at her job. The property is well maintained and I’m glad I chose to store here. Will definitely recommend.

Mrs. Brenda was the best when it comes to customer service, understanding what a person needs are. Just wanted to say thanks for the service we really do appreciate it.

Lawrence did a good job

Brandi is awesome. Great customer service!

Brandi And Akena Is Great Will Recommend Public Storage .

I currently rent a parking spot for my work truck here. Although the people that work here are great the service they provide could be better. I've had this spot for years now and the single most and constant problem they have is the gate. Quiet often it simply does NOT work. Which means for those of us who need to pick up our tools from storage or in my case our work vehicles, we're now stuck until someone arrives (office opens at 9:30) so they can hopefully get the gate open. Also, when you call customer services they can't help you at all. Even when you asked them to reachout to the manager or district manager, they can't help you. Period.

Great service sorry to leave

Excellent Service and Courtesy,Friendly Staff like (Brandy) and, District Mgr.(Brad) I would recommend your business to anyone...

Lawrence did a good job.

As a first time customer Mr. Lawrence is every helpful and a great personality.. more to come.

Outstanding customer service from Brandi. She was really helpful. She made my day.

Brandi has the best customer service

Lawrence is always very pleassnt, professorial and helpful.

Muy caro

Had storage here for 6months and hated it....the staff is extremely rude and juvenile. Waited for 45minutes for a manager in the heat in the middle of the summer and I was 7months pregnant to correct a payment problem since they never answer the phones. He comes back to the office 35minutes after the sign says he's going to return. He doesn't apologize and I witnessed him getting out of his car and he smelt like weed. Then he refused to let me go yo my unit after I paid him because he said the establishment was closing soon...i waited 45minutes for this manager to return to his post for him to get an attitude and be rude to me...i called the stores district manager and all I received was an apology....this place is a joke...not secure...my unit smells like straight up mold and homeless people live in units...the gate stays open sometimes and no one is ever in the office....spend a little more for a secure storage unit down the street at cubesmart off of cherry lane...i moved my things there and only pay 10 more dollars for a bigger space and a more secure unit plus the hours are longer and more convenient.

Brandi was fantastic! She was very helpful and kind. She kept a smile the entire time. Cameron was very nice over the phone. We were running behind schedule and wanted to make sure we could come. Awesome customer service. Thank you!

Denario the manager has been a very supportive person. He is patience, obedient, and always sees that the property is very clean. One thing I love about him is, he is always smiling. I wish he stays there till the time he is ready to retire from the company.

If it wasn't for the super helpful staff I would give it a 0, since i moved i started having issues, my unit's "walls" (a bunch of cardboard pieces haphazardly thrown together) had holes so big you could move into the neighboring units, the floor was filthy and my complaints were constantly ignored by the manager, Learaine would take my call and apologize for not being able to authorize the unit change or the repairs but she'd let the manager know and he'll proceed to ignore my calls or dismiss my complaints, they upped prices and still refused to fix my unit. Review from 6 months ago when I first moved: Learaine was super helpful, she walked me through the whole process and answered all my questions. Friendly and knowledgeable staff.

Quick helpful service with Lawrence.

Awesome customer service.

Lawrence is very pleasant and helpful

Thank for the Help! and Thank you for what you do for this community. Very apprecitive man. great service and Highly recommended.

Moving in was pretty easy. But, I had an issue with lack of security. My initial unit had been broken into. But when I moved out, I worked with Denario. He was cool, easygoing, patient. He helped my move out go smoothly.

The have good staff they very polite I always recommend public storage

Denario always provides me with great service !!

Very helpful, great job. Vedesh Samaroo

Great customer service

Poor service, strong racist vibes

Moving out after two years today I have had a great experience here at public storage. I would recommend using this facility to all my friends !

My move in was fast and easy

Lawrence is amazing he was very patient and answered all of my questions. Amazing service will tell all my friends about it!!! Yaaaay

This store unit is clean, and the manager is very nice and helpful. Highly recommended

Excellent service !

Worst customer service experience I have ever had with ANY business in my entire life. On the day I moved in, I had to switch units due to a broken door and was told the new (identical) unit would be the same promotional price as the first. The billing did not reflect the promotional amount. I have attempted to call the district and regional mangers 15+ times with only one call back. During that call back, I was told the problem would be taken care of by the first of the month. When it was not, further calls to the managers once again went unanswered with no response. Corporate customer service has been helpless, stating only the DM/RM can make changes to billing. I do want to say that the on-site manager was very helpful, accommodating, and courteous. Otherwise, this has been a terribly dissatisfying experience.

Excellent place to store your belongings clean and secure and friendly staff

Excellent storage facility !

Danario was exceptional.

what is the price?

Needs better staff and inspection asap.

Good customer service

I had excellent service today

The Dm is vrey rude and not vrey professional at all

Awesome experience!

Danario was instructive great wonderful

Denario was personable as well as efficient. He explained everything in detail and addressed all of questions and concerns.

Denario had excellent service. He even stayed after hours to help me get my unit. If you need storage come here !

I really needed a place to store items for my business and this place was the closest. I’m glad I came here while Denario was here. He showed me around the place and got me a great deal on exactly the size room I needed. He was friendly & professional and got me in and out quickly but explained everything to me without rushing through and I like that type of service !

New staff member here personifies excellent customer service !

Rental process was a breeze. Excellent staff.

Good customer service milton

great customer service !!

Good reception

Milton was very courteous and professional.

Great customer service

Milton was very helpful he deserves a award!

Learaine provided excellent customer service during my visit

The guy Carlos is very helpful & professional need more ppl like him

Great place. Love the customer service. Learaine is the best. She is so sweet great customer service very friendly young lady love her definetly reccomend this location.

This gentlemen was so great and funny he was very helpful customer service was great . Thank you Mr. Lawrence ...

Nice peopls

That gentleman named Lawrence working today was a big help to me... Thanks again Lawrence, but the young lady that's normally there is great too. Great customer service

Learaine does a great job and they always send reminders when payment is due which I appreciate.

I came and bought packing supplies for college and met Ms Learaine! She was so friendly and knew exactly what I should buy! When I'm ready to store my college stuff I will go back to her! Thank you again.

Latisha has a very inviting personality that would definitely brighten up your day. I came in with an issue and Latisha was able to help me solve it. Latisha is very knowledgeable of Public Storage policies. When I walked in she was treating the customer before me very polite, that shows you how personable she is and was with me as well as others. Public Storage Latisha is an asset to your company, you don't find customer service as good as hers was today anymore. Thank you public storage for having a great person on your team!

I have been using this storage for over a year and can honestly say that I'm very pleased with the service that they provide and the management team is very helpful and professional.

Rented a space a few months ago. It's always cleans and every time I come in I receive wonderful service by Learaine and Lawrence. Thanks guys!

Great Customer Service

The manager was so nice Lawrence and very profertional

Units are all right; squirrel get in to the units and it closes at 6p.m. very inconvenient

Learaine, has very good customer service, the way she welcome me and the way she talk to me , make me to refer this location to others

Lawrence is the best public storage rep I've ever encountered! Give this man a raise immediately!!!!

Melissa was very nice and professional when I came to my unit at this public storage!

Great Customer service. Highly satisfactory, Melissa and Learaine where wonderful employees, registration and processing time with Melissa was quick and effortless. I was highly impressed with Learaine 's Customer service. They where very accommodating and went far and beyond to make my experience here a pleasant one especially when recommending units based on what I was looking for.

I had a great experience getting into my new unit. Melissa was really helpful. Will definetely be reccomending this storage place to friends and family.

Melissa was very helpful and professional. Getting a storage unit and a parking space was a breeze. 5/5

My experience with Lorain was excellent she displayed such great customer service and answered ever question like a total expert. I also had the absolute pleasure of meeting Melissa who went above and beyond in assisting me by getting my broken lock removed and replace in such a timely manner i felt like a VIP member!! This team is amazing and I will be sure to recommend them to anyone in need of a place to store their belongings.thanx guys you are like family 👍🏿❤️✌🏿🤗

Very polite and great service

Latisha was awesome she helped me with everything!!!!!

Latisha has such an amazing personality and is such a helpful person. From advice on lock security to space management, she really knows her stuff. What I find most admirable is that with a few minutes to spare before closing, my battery dies and she mercifully gave me a jump! She met a need that was beyond her duty and rescued me. I am truly grateful!

Great customer service from Latisha

Latisha changed my light bulb only to find out that it was broken. She then found me a better unit all in the cold.

Nice size space, and great pricing. Cheerful, friendly staff onsite.

5 Star Service from Mrs. Latisha, she goes above & beyond with good customer service to meet the client's storage needs :-)

Great unit and wonderful service received by Learaine

Learaine helped my boyfriend and I move into our space today and it was a great experience. She was very courteous and patient with us.

I would like to say my recent experience at Public Storage was great. Learaine the manager display great customer service and was very helpful. Thank you so much!

Great service received by Learaine! So friendly and efficient!

The customer service there has always been top notch...my only beef is the nails and screws laying around....I have had a few flats after going there....a lot of those units are rented by commercial businesses and the trucks tend to lose their nails and screws everywhere....I have picked a lot by my bin

They lied to me and my wife about prorated charges. The first month for a dollar is a SCAM. It's actually $50 after they add additional charges There was Rat poison packets in the locker.... The staff is rude. Kathy and Sylvia provided no customer service support. Heed the warning and take your business to a friendlier and probably cheaper storage warrhouse. See more

Learaine's customer service was great. My girlfriend and I not only felt welcomed, but she made sure we had a good storage unit. There needs to be more employees like her.

Stephen helped me get my storage unit purchased quickly and efficiently. He was extremely well mannered, helpful and explained everything that I needed to know in a timely manner. I would definitely recommend everyone looking for a storage unit space to inquiry about Public Storage.

Chris was friendly and very professional!!!

Thank you Public Storage for the wonderful service. Chris was very clear in what was to be expected as far as promotions/pricing, lease terms, insurance, etc. The wait wasn't long, which I really appreciated.

I came in the office today and Chris and Stephon gave outstanding customer service. They took their time to explain my bill to me. I was very pleased.

Chris was very helpful and attentive. He answered all my questions and explained everything about the business well. Great customer service!

I was very satisfied with all the information and assistance that Chris provided me. I had limited questions but the ones I had he answered with great knowledge.

On my visit, Chris provided some of the best customer service I've received in a while!

Chris was great, the perfect salesmsn!

Chris was excellent! His service was impeccable and out of this world. I feel like my things are in wonderful hands. Thanks, Chris!

Great customer service from Chris very satisfied with public storage laurel

Chris was great!!! Took his time to explain everything to me. He was very patient. Explained all the rules and regulations and he was very professional. I would recommend others to him and if I need services again, I'll would ask for Chris.

Chris was good.. he knows what he's doing

I've had my mother's belongings in storage for a couple months now and everytime Ive come to make my payment, Chris always welcomes me with excellent customer service. Great guy.

Manny gave me excellent customer service

Chris saved me a lot of money by informing me of the great deal I would be getting by purchasing a Quick Pak to help me with my move. He's a lifesaver.

The Manger Chris is the best worker ever....awesome customer service and public relations skills!!!!

Chris was exceptional! I rented a 6x10 and the process was very smooth.

Chris and Anton was great.

When you go there ask for Chris, he was excellent" I would recommend their storage to anyone

Chris was very helpful and understanding. He had Alot of patience with me, very friendly. I would definitely recommend this storage to anyone just because Chris works here😀😀👌🏽👍

Came into the office and Chris was extremely helpful and professional. He got me in and out quickly which is always a plus!!

I'm not sure his name because he didn't have name tag on every time I visit this place no one is available. This was my second time coming to this public storage again no one helped me and when the guy caked back he was Very rude and short with me public storage need a better worker that's going to be there to help customers Ive decided to go to another company.

Chris was the best. Great customer service skills!!!!!!!

Chris was great!! After being told one thing from the people over the phone when reserving my unit, he showed me what I was really going to get. He was so helpful in putting me the unit that would fit my needs AND with only 5 mins left of the day! I would highly recommend them!

Wonderful experience

Marquis is very professional. You will be happy with the service here.

always crowded

Chris gave excellent customer service. He explained all the information thoroughly. I left feeling informed and satisfied with renting from public storage

Marquis is an excellent manager! I would do business with this location again because of him! Excellent customer service, very mannerable and professional!

Marquis was absolutely wonderful .... his customer service is awesome and would recommend this company due to the great customer service Marquis provided me ..

Good service from Marquis,he is a true professional.

Marquise was helpful and great!

experience with public storage was a headache until I went to the this location MARQUIS helps with any question I may have, the entire staff is great but I've had the pleasure of working with Marquis most the time and he is on top of everything

marquis was great and handsome

Chris, good job

The storage unit was clean and the customer service provided by Marquis was SUPERB...HIGHLY RECOMMENDED

Amazing Service! Hands down best service ever!!!!!!!!!!

Great Customer Service!

I was the public storage this morning on Bowie Road in Laurel is want to say great customer service from Stephen he was very helpful, thanks a lot Stephen

Marquis was great!!! Great Customer Service!!!

Marquis was very professional and provided excellent customer service.

This location needs to revamped and up graded. The walls in the units look horrible with stuff chipping off, the price is too expensive for an out door storage. In the summer time these units get really hot and humid and bugs along with spider webs are surrounded in the unit. The price is unfair for what you get. Public storage has to do better. This winter the plow trucks pushed snow in front of the unit door.

Marquis is very helpful and friendly. He will make sure you are set in the right space for what you need abs that you are informed and comfortable with everything. Best experience I have had at a storage locker to date.

Chris was a gem! He was professional, friendly, courteous and explained the entire process in great detail. He answered all of my questions, which were few because he did such a good job. This is my first time using a storage facility and I'm glad I used this one. Thanks to Chris and Marquis for excellent customer service.

The storage is great the customer service is great the location is ok but as a business the lack of 24 hr access is not good

Marquis provided friendly service and explained all the information clearly. I got a good rate on a unit, and the terms/conditions are reasonable. No complaints at all!

Give me a good service

Marquis and Chris helped me with moving one storage unit to this one. They provided great customer service. Public storage needs more employees like them.

We got robbed from this location along with many others. Do NOT store here

Good manager

Very helpful very good

Excellent where we greeted and had our contract complete in 15 minutes. Marquis was quick but very thorough in explaining every part of the rental. I would rent a 2nd spot if I needed even if it was a little further away from a different location.

Excellent

Looked out for us... Good place!

New management great service

Great service.

Great service from Joyce today

Incredibly impressed with the quality of the service and the willingness to accommodate every single detail.. Marquis is the sweetest and most professional yet friendly and easy to approach. Would highly recommend..

Great staff!!

Marquis is cool guy very knowledgeabls and ... this stirage is great and they have maximum security locks wich make me feel safe