Public Storage Self-Storage Units at 8550 Catalpa Street, Laurel, MD

Brittany was super delightful and informative. I appreciated her making me aware to cut what I call "fluff costs" that would have been extra charges for things I didn't need (ie. Lock charges and insurance when I can use my own renters). She also brought up looking into what ways we can navigate the new rates in 6 months if they go up. The place was clean for an outside complex and the online deals were great by comparison. Plus right around the corner from me 😊

Brittany was extremely helpful as we're trying to prepare for an upcoming move. It was wonderful to interact with someone who underscores true customer service!

Wonderful customer service Brittany. G

I just wanted to express my gratitude to Britney G for her assistance in finding the best storage unit for my belongings. She’s an amazing person and really helped me out.

Exelente service. Muy amable ayudo en todo tramite muy contenta . Brittany G

Service: I would like to give a special shoutout to Brittany G. For being so kind and helpful throughout the years I was renting at the location. She was clear with deadlines and is always willing to help. Location: The location is easy to find and clean. It is also indoors so I did not have to worry about damage to my items 10 out of 10 experience. And even though I have closed my unit I will always keep this location in mind when I rent again

Thank you Brittany G for all your help with my needs

I have used other storage units in the past but by far this location is the best! It is easily accessible, clean and feels safe and secure, which I feel is largely due to Brittany, their onsite Property Manager, who is always available and whose professionalism speaks volume to both her personally as well as the company she represents!! Thank You!! J. Krespan

Brittany G is the best! Please look for her if you have storage needs!

ask for Brittney G. she is manager at the property has great customer service very friendly

Brittany G was extremely helpful ! We need one of her EVERYWHERE!!

It took me longer to write this review than it took for my partner to switch the insurance to his and add me to his rental contract. Brittany G. made this errand incredibly fast and painless. The units are also very clean and easy to access.

We had a great experience looking at the rental unit in this location! Thanks to Britney G who helped tremendously by giving us all the information to go forward with the rental process.

Brittany G. Is a great asset to this company she is a sweet heart she explained everything in detail very patient and kind

Great customer service ❤️❤️

Exelent work Brittany

FALSE ADVERTISEMENT 1st month suppose to be free but they charge my account $129.00

I visited the location @ 8850 Catapala in Laurel and the office person (Brittany) was very polite and extremely helpful. I would recommend everyone to go there for their storage needs. Sincerely Denise (Niecy) Harper P.S. Outstanding Customer Service

On many occasions, I've needed assistance beyond my understanding, Brittany Gardner has always provided the best information and assistance moving forward. She's a very special person.

This place is great especially with the customer service. One person in particular Brittnay Gardner. Her professionalism and expertise is top tier and well respected. If you come around here and need assistance, you would be blessed to have Brittany take care of you. Thank you again

Love my space thanks to brittany

Brittany Gardner she has been very helpful.

Just want to thank Brittany for helping me pick out my unit and made me happy and feel at home. This place smells great and looks great. you can tell she works hard. Thank you again Brittany

Brittany G. Was amazing, very kind, and explained everything perfectly. I just needed some prices and space sizes she pointed me in the right direction thanks

No dollies available anywhere in the building, makes it very inconvenient to move stuff in and out of the units.

Brittany G was very clear and professional and a great help

Thank you Britney for help finding me best experience

Although my issue is not yet fully resolved (through NO fault of hers), I would like to commend Brittany G. for all of the efforts she put into trying to resolve my issue AND on a weekend! Good customer service is hard to come by, so I definitely want to thank Brittney G.!

Akena is amazing !!! Thank you so much.

Had an Amazing experience , Angelica was super friendly and answered all my questions and concerns about getting a unit. She thoroughly walked me through the process and was very patient with me. Very satisfied with my unit and pricing

Angelica was very knowledgeable she made getting a unit super easy and she was very patient with me

Angelica was great.

Excellent customer service from Lawrence and in giving advice on unit size options. Clean and secure. Thanks Lawrence again for your great customer service and keeping the property clean.

I have been a loyal customer and had items in this storage facility for approximately 10 years. Staff are not available on the property or work as advertised. My property has been destroyed in this storage unit by Rats that I did not bring, nor was this an issue when I initially rented the space. There were massive rat droppings everywhere when I went to empty my storage unit. Ms Payton, who did her best to address my concerns, stood with myself and family as we listened to what seemed like someone in the storage unit as we attempted to enter it. Later, we found that the noise was actually rodents. Ms Payton, advised that she hears those noises throughout the storage units as she walks the spaces. I gave ample notice that I was vacating the unit. I was advised by Ms Payton that it would be entered into the system that the unit was vacated and that I would not be charged. Public Storage charged me anyway. I was advised by Ms Yesman in customer service that it could take up to two weeks to reverse the charge. This charge should have never occurred. Beware! Be Careful! Hold the management and staff accountable. More importantly report incidents regarding safety on the property and any billing issues! My experience may not be yours but this is factual information. I share this information with the hopes that this particular location will improve, and customers will have factual information from a tenured, loyal customer who expected a better experience than what the property manager gave to me. Please Read the reviews and make an informed decision to contract with this location.

I'm so happy to have a customer service as I have with Payton at 8550 catalog ST in Laurel md.

I stopped by the public storage today and was helped by Erica she's a very experienced & knowledgeable worker her customer service was amazing!!

Erica was very professional and kind im extremely satisfied with the customer service, she answered all the questions I had she was very helpful

Erica was very knowledgeable and polite. She assisted me with everything I needed. Very helpful! :)

I had a great experience with Erica she was very knowledgeable and helpful ❤️❤️

Great service!! I have nothing but good things to say about the service I received!!!

This facility is as clean as it can be for the age and the units are even cleaner! Mice control and pest control seems good and staff has been very helpful. I would definitely recommend storing here.

Amazing customer service helped me figure out where I needed to go in under ten minutes.

I loved the facility! It's clean and Payton was so helpful. She made everything clear to me, and didn't let me leave unsatisfied.

Erica is a wonderful help she helped me find the right unit for me answered all my questions diligently she made my day feel like a million bucks she is the besttttttt!! Thank youuuu Erica

I previously had a unit with public storage at a different location and am so glad that I decided to switch over to this location. Erica has been so helpful answering all the questions my husband and I have had. She was very professional, kind and attentive to our needs making us feel comfortable and confident with our decision to store here.

Erica was tremendous help and very kind/polite , answered any questions I had I’m very pleased with the customer service

Erica was so helpful! She shows great professionalism and excellent customer service!

Review I would definitely recommend this location to any of my friends & family looking for space to rent belongings. The area is friendly and the customer service was amazing Erica was very helpful answering all my questions will deff tell more people about this storage

I Had Some Questions And Was Skeptical At First, But Definitely I Don't Regret Choosing This Place. Erica Definitely Helped Me With Everything I Needed, Thank You So Much!

I Tried this place and Wasn't disappointed, Erica Was a Great help. Absolutely amazing service here.

Long story short it’s been a tough move. The one bright spot was Erica. She made sure everything about my unit was done quickly and I couldn’t be happier thanks to her help!

Erica was wonderful she helped me find the space I need quick and efficiently ! Highly recommend

Erica is a wonderful help. And this place is amazing. Definitely recommend.

I went in to ask for an opinion on how good the storage units are. I just arrived from Mexico and Erica was kind, respectful, friendly, overall she is a great person. Not to mention very beautiful. Thank you for the help and the storage unit ! My business will definitely keep thriving here.

Anthony has helped me out since I moved in. His personality is amazing as well as his customer service. I hope him a wonderful day

Anthony was a wonderful guy and he was very helpful recommending me the app

Just moved some items into my unit. The guy working this morning is relaxed and easy to talk to. His vibe made this experience less daunting. Thanks.

Anthony was a great help he showed me multiple units and I was able to pick our the perfect size I will tell my friends to store here

On the behalf of Anthony… great attitude overall he goes above & beyond to help & make sure you are alright

Highly Appreciate a gentleman called Anthony. His patience and knowledge impressed me a lot! I hope everyone could be like him, then there will be NO complains. Thanks again for Anthony!

Diamond was very outstanding, helping me getting a unit, and very knowledgeable.

Diamond was very wonderful and provided excellent service. Will definitely recommend her to anyone

Diamond was very helpful with getting me a storage unit within this stressful time

Diamond has the best customer service she was very helpful with getting me a storage unit in a timely manner.

Diamond was great with helping me with an unexpected issues. She is friendly and supportive thru the move in process and very knowledgeable

Akena was amazing submitting my payment today. Thank you PS

Diamond was very helpful, walking me through the rental process online, and was very patient.

Diamond was very helpfuñ and welcoming.

Diamond was very wonderful and helpful, with helping me get a unit.

The Public Storage on Catalpa St in Laurel Maryland has the Best Customer Service. I was in need of a storage unit and Diamond took time and patience and helped me with my needs. Thank you to Diamond and her supervisor. I appreciate the courtesy and explanation of everything! J

My experience here was wonderful and fast. Had a easy and quick process to get my storage unit. Diamond was very helpful, imformative and friendly. Will definitely recommend.

Miko was awesome. Super helpful and knowledgeable. Great experience and highly recommend!😃

Ms.Miko was awesome!

Excellent job!!!!!!

Miko was very nice and helpful and good service here

Creat Job Miko

Had Avery good experience with Miko, quick and easy.

Ms. Miko is such a joy, kind and professional. She absolutely the face of public storage. I felt good and happy with her amazing customer service. She enjoy my highest recommendation. I'm so grateful to herfor making rental joyful and fulfilled. I will always recommend public storage because her. Thank you most sincerely Ms. Miko for all you do. Craig Atenidegbe

Woww!!!!!lam sooo happy too be here!!!and meeting this wonderful woman!!!by name Miko!!!!she is sooo good in what she does!!!she is a great blessings in this place!!!!!!!!

The customer service at this area/Laurel, MD was very nice and respectful! Miko was the manager when I was there and she assisted me and walked me through the process; 10/10 experience!

Came to pay my bill had a great time with Tamika!!!

Tamika was our representative when we came to the public storage on catalpa street in Laurel,MD. She was very nice and walked us through our storage unit before signing our lease agreement. Our experience was quick and pleasant. Thank you Tamika! :)

I repeat DO NOT use this facility.They advertise access hours from 6 a.m to 9 p.m which is false.I came here at 6 am on a saturday trying to get in my storage unit for the SECOND TIME.I Cant even get in the gate.I've been here longer than an hour.I left a voice messages to the property manager still no luck.Called customer service twice and still no luck now have to wait til someone gets in here til 9:30 a.m.I reported a broken latch on my unit door a week ago still haven't been replaced.The property has easy access for people to jump the wall around back because the property manager lacks management skills here.Dont believe whatever comment they may leave behind me on here.I promise you as a customer I tried to be patient I've tried to be understanding.Hell I've let things slide 3 TIMES!!!!YOU WOULD THINK!!!! They would step up to the plate and get these concerns ADDRESSED!!!!!These people here are not professional at all here.STAY AWAY!!!!!!!

Mika is a sweet manager with great attention to serve customers. Please, visit the storage then rent your box, you will enjoy your experience. Thank you again Tamika... Appreciate Public storage ✌

I just began a rental today at the Laurel location and everything went smoothly. Most importantly the manager help to ensure that my code was working and showed me where my storage unit was located. She was very friendly and helpful and provided me with excellent customer service!

I just came from the public storage in Laurel with my Aunt and let me say the customer service was amazing the lady in the front answered my aunt questions and concerns and made her feel like her item will be safe thank you to the lady in the front

Arena & Tamika Was Amazing Moving Me In Today !

Being someone who constantly receives shipments, I’m always in need of bringing these items into my storage unit. I’ve found this particular location to be a well trusted, and secure place for storing your items. Reggie ,who is staff at this location does a tremendous job of putting the customer first. Going above and beyond to assist if needed. I gained a huge amount of trust from him when he reached out to let me know my packages had arrived , and will be securely put away until I could pick them up. You don’t get this at every location unfortunately. Thank you Reggie and staff for your efforts.

I came to this location today to do some research for an upcoming move. I prefer to visit storage facilities in person and not just rely on pictures. The store manager, Reggie, was very knowledgeable and friendly. He provided all the information I requested to help my my decision.

I had the pleasure of meeting Reginald. He has great customer service and is very helpful.

Reggie help me out alot. Great customer experience from him. Would recommend this place!

Very nice thanks for helping me get it together, Aaron your amazing. Thank you sooo much for being clear. 😊

Doing basement remodeling. Came to this location and was helped by Reginald. He did an awesome job of pointing me in the best direction moving forward from supplies to storage.

Reginald was friendly and informative. I would definitely recommend this location to friends and family.

I came into public storage to buy some moving supplies. Regenald was very knowledgeable and had excellent customer service. He even helped carry the boxes to my car. His recommendations suited my needs exactly!

I rented a unit and was assisted by Reginald excellent customer service!