Public Storage Self-Storage Units at 8550 Catalpa Street, Laurel, MD

Akena is amazing !!! Thank you so much.

Had an Amazing experience , Angelica was super friendly and answered all my questions and concerns about getting a unit. She thoroughly walked me through the process and was very patient with me. Very satisfied with my unit and pricing

Angelica was very knowledgeable she made getting a unit super easy and she was very patient with me

Angelica was great.

Excellent customer service from Lawrence and in giving advice on unit size options. Clean and secure. Thanks Lawrence again for your great customer service and keeping the property clean.

I have been a loyal customer and had items in this storage facility for approximately 10 years. Staff are not available on the property or work as advertised. My property has been destroyed in this storage unit by Rats that I did not bring, nor was this an issue when I initially rented the space. There were massive rat droppings everywhere when I went to empty my storage unit. Ms Payton, who did her best to address my concerns, stood with myself and family as we listened to what seemed like someone in the storage unit as we attempted to enter it. Later, we found that the noise was actually rodents. Ms Payton, advised that she hears those noises throughout the storage units as she walks the spaces. I gave ample notice that I was vacating the unit. I was advised by Ms Payton that it would be entered into the system that the unit was vacated and that I would not be charged. Public Storage charged me anyway. I was advised by Ms Yesman in customer service that it could take up to two weeks to reverse the charge. This charge should have never occurred. Beware! Be Careful! Hold the management and staff accountable. More importantly report incidents regarding safety on the property and any billing issues! My experience may not be yours but this is factual information. I share this information with the hopes that this particular location will improve, and customers will have factual information from a tenured, loyal customer who expected a better experience than what the property manager gave to me. Please Read the reviews and make an informed decision to contract with this location.

I'm so happy to have a customer service as I have with Payton at 8550 catalog ST in Laurel md.

I stopped by the public storage today and was helped by Erica she's a very experienced & knowledgeable worker her customer service was amazing!!

Erica was very professional and kind im extremely satisfied with the customer service, she answered all the questions I had she was very helpful

Erica was very knowledgeable and polite. She assisted me with everything I needed. Very helpful! :)

I had a great experience with Erica she was very knowledgeable and helpful ❤️❤️

Great service!! I have nothing but good things to say about the service I received!!!

This facility is as clean as it can be for the age and the units are even cleaner! Mice control and pest control seems good and staff has been very helpful. I would definitely recommend storing here.

Amazing customer service helped me figure out where I needed to go in under ten minutes.

I loved the facility! It's clean and Payton was so helpful. She made everything clear to me, and didn't let me leave unsatisfied.

Erica is a wonderful help she helped me find the right unit for me answered all my questions diligently she made my day feel like a million bucks she is the besttttttt!! Thank youuuu Erica

I previously had a unit with public storage at a different location and am so glad that I decided to switch over to this location. Erica has been so helpful answering all the questions my husband and I have had. She was very professional, kind and attentive to our needs making us feel comfortable and confident with our decision to store here.

Erica was tremendous help and very kind/polite , answered any questions I had I’m very pleased with the customer service

Erica was so helpful! She shows great professionalism and excellent customer service!

Review I would definitely recommend this location to any of my friends & family looking for space to rent belongings. The area is friendly and the customer service was amazing Erica was very helpful answering all my questions will deff tell more people about this storage

I Had Some Questions And Was Skeptical At First, But Definitely I Don't Regret Choosing This Place. Erica Definitely Helped Me With Everything I Needed, Thank You So Much!

I Tried this place and Wasn't disappointed, Erica Was a Great help. Absolutely amazing service here.

Long story short it’s been a tough move. The one bright spot was Erica. She made sure everything about my unit was done quickly and I couldn’t be happier thanks to her help!

Erica was wonderful she helped me find the space I need quick and efficiently ! Highly recommend

Erica is a wonderful help. And this place is amazing. Definitely recommend.

I went in to ask for an opinion on how good the storage units are. I just arrived from Mexico and Erica was kind, respectful, friendly, overall she is a great person. Not to mention very beautiful. Thank you for the help and the storage unit ! My business will definitely keep thriving here.

Anthony has helped me out since I moved in. His personality is amazing as well as his customer service. I hope him a wonderful day

Anthony was a wonderful guy and he was very helpful recommending me the app

Just moved some items into my unit. The guy working this morning is relaxed and easy to talk to. His vibe made this experience less daunting. Thanks.

Anthony was a great help he showed me multiple units and I was able to pick our the perfect size I will tell my friends to store here

On the behalf of Anthony… great attitude overall he goes above & beyond to help & make sure you are alright

Highly Appreciate a gentleman called Anthony. His patience and knowledge impressed me a lot! I hope everyone could be like him, then there will be NO complains. Thanks again for Anthony!

Diamond was very outstanding, helping me getting a unit, and very knowledgeable.

Diamond was very wonderful and provided excellent service. Will definitely recommend her to anyone

Diamond was very helpful with getting me a storage unit within this stressful time

Diamond has the best customer service she was very helpful with getting me a storage unit in a timely manner.

Diamond was great with helping me with an unexpected issues. She is friendly and supportive thru the move in process and very knowledgeable

Akena was amazing submitting my payment today. Thank you PS