Public Storage Self-Storage Units at 8550 Catalpa Street, Laurel, MD

Diamond was great with helping me with an unexpected issues. She is friendly and supportive thru the move in process and very knowledgeable

Akena was amazing submitting my payment today. Thank you PS

Diamond was very helpful, walking me through the rental process online, and was very patient.

Diamond was very helpfuñ and welcoming.

Diamond was very wonderful and helpful, with helping me get a unit.

The Public Storage on Catalpa St in Laurel Maryland has the Best Customer Service. I was in need of a storage unit and Diamond took time and patience and helped me with my needs. Thank you to Diamond and her supervisor. I appreciate the courtesy and explanation of everything! J

My experience here was wonderful and fast. Had a easy and quick process to get my storage unit. Diamond was very helpful, imformative and friendly. Will definitely recommend.

Miko was awesome. Super helpful and knowledgeable. Great experience and highly recommend!😃

Ms.Miko was awesome!

Excellent job!!!!!!

Had Avery good experience with Miko, quick and easy.

Creat Job Miko

Miko was very nice and helpful and good service here

Ms. Miko is such a joy, kind and professional. She absolutely the face of public storage. I felt good and happy with her amazing customer service. She enjoy my highest recommendation. I'm so grateful to herfor making rental joyful and fulfilled. I will always recommend public storage because her. Thank you most sincerely Ms. Miko for all you do. Craig Atenidegbe

Woww!!!!!lam sooo happy too be here!!!and meeting this wonderful woman!!!by name Miko!!!!she is sooo good in what she does!!!she is a great blessings in this place!!!!!!!!

Came to pay my bill had a great time with Tamika!!!

The customer service at this area/Laurel, MD was very nice and respectful! Miko was the manager when I was there and she assisted me and walked me through the process; 10/10 experience!

Tamika was our representative when we came to the public storage on catalpa street in Laurel,MD. She was very nice and walked us through our storage unit before signing our lease agreement. Our experience was quick and pleasant. Thank you Tamika! :)

I repeat DO NOT use this facility.They advertise access hours from 6 a.m to 9 p.m which is false.I came here at 6 am on a saturday trying to get in my storage unit for the SECOND TIME.I Cant even get in the gate.I've been here longer than an hour.I left a voice messages to the property manager still no luck.Called customer service twice and still no luck now have to wait til someone gets in here til 9:30 a.m.I reported a broken latch on my unit door a week ago still haven't been replaced.The property has easy access for people to jump the wall around back because the property manager lacks management skills here.Dont believe whatever comment they may leave behind me on here.I promise you as a customer I tried to be patient I've tried to be understanding.Hell I've let things slide 3 TIMES!!!!YOU WOULD THINK!!!! They would step up to the plate and get these concerns ADDRESSED!!!!!These people here are not professional at all here.STAY AWAY!!!!!!!

Mika is a sweet manager with great attention to serve customers. Please, visit the storage then rent your box, you will enjoy your experience. Thank you again Tamika... Appreciate Public storage ✌

I just began a rental today at the Laurel location and everything went smoothly. Most importantly the manager help to ensure that my code was working and showed me where my storage unit was located. She was very friendly and helpful and provided me with excellent customer service!

I just came from the public storage in Laurel with my Aunt and let me say the customer service was amazing the lady in the front answered my aunt questions and concerns and made her feel like her item will be safe thank you to the lady in the front

Arena & Tamika Was Amazing Moving Me In Today !

Being someone who constantly receives shipments, I’m always in need of bringing these items into my storage unit. I’ve found this particular location to be a well trusted, and secure place for storing your items. Reggie ,who is staff at this location does a tremendous job of putting the customer first. Going above and beyond to assist if needed. I gained a huge amount of trust from him when he reached out to let me know my packages had arrived , and will be securely put away until I could pick them up. You don’t get this at every location unfortunately. Thank you Reggie and staff for your efforts.

I came to this location today to do some research for an upcoming move. I prefer to visit storage facilities in person and not just rely on pictures. The store manager, Reggie, was very knowledgeable and friendly. He provided all the information I requested to help my my decision.

I had the pleasure of meeting Reginald. He has great customer service and is very helpful.

Reggie help me out alot. Great customer experience from him. Would recommend this place!

Very nice thanks for helping me get it together, Aaron your amazing. Thank you sooo much for being clear. 😊

Reginald was friendly and informative. I would definitely recommend this location to friends and family.

Doing basement remodeling. Came to this location and was helped by Reginald. He did an awesome job of pointing me in the best direction moving forward from supplies to storage.

I came into public storage to buy some moving supplies. Regenald was very knowledgeable and had excellent customer service. He even helped carry the boxes to my car. His recommendations suited my needs exactly!

I rented a unit and was assisted by Reginald excellent customer service!

Gracia Mercy por mantener limpio y atenderme en mi idioma.! Eso es muy satisfactorio.!

Yo tengo varios años rebranding una unidad pero desde que esta Marcy en la oficina a mejorado muchicimo el servicio

Marci excellent. She’s warm and has great customer service. You don’t usually find good help and hospitality like hers at a storage place. Thanks Marci for your great service.

It was a nice experience. Marci was very friendly and informative.

Ms. Marci is the best! She has an excellent customer service skills, always willing to help any way she can. She walks the property regular and makes sure it's clean and tidy. Thanks Lloyd

Marci was the most helpful and knowledgeful of her jobs! Wished there were more like her!

Aaron provided excellent service today,with helping, me with hopefully getting my refund back.

Excellent customer service

I hade a great experience with Marci at Public Storage, she help with all my issues, I changed units and then closed out my account all in less of a week, with no problem or issues, I would highly recommend Public Storage to ALL

I went to Public Storage in Laurel, MD to switch my bank card information for autopay in person. To my surprise after being greeted by Marci, I could have done everything using the Public Storage app. Marci took the time to show me how to download the app, navigate through the app and physically got up out her chair to walk with me to the gate tthe gate without getting out my truck next time. Absolutely superior customer service. They have state of the art video cameras now even in the dark. I feel very safe within the dwellings by myself. I appreciate the new staffing and GREAT customer service addition. Great job with bringing Marci to this location. I love my Public Storage location. Thanks Marci for making a rough day seem A LOT better after meeting u.

New management is lovely and helpful. She introduced me to the app which has been a game changer

Aaron is fantastic. Excellent customer service and easy move in experience. His business is needed for the company. Thank you.

Aaron is a sweetheart and he help by explaining everything to me. He do a great job😊😊😊. I will recommend my friends.

Great

Aaron good job

Marcy was very nice welcome and helpful.

This is the first time that I have used a storage facility and the experience has been GREAT! Marci is the Manager and she is a wealth of knowledge, pleasant and professional. I am glad that I chose this location. If you need a storage it would be a mistake if you do not choose this location.

Marci is amazing! I honestly love that woman.. like a mother I never had ( I have a mom though) lol very professional and sweet! I thank god for her ❤️❤️

Es una buena persona ayuda bastante a los clientes en cualquier momento

Once again, the Catalpa Street Public Storage has been my go-to for keeping my household goods in safe storage. This year, with Marcie in charge, the facility looks amazingly ship-shape. The roadways are clean, the storage unit doors are newly painted, the front office is neat and tidy. Marcie comes out and greets me every time I stop by, checking to see if there’s any help I need. She is dedicated to delivering excellent customer service; very impressive!

Besides the great storage space, I appreciate the customer service and friendliness! The property is clean and I have not had any complaints! Thank you Marci for all you and your team Rocks !!!

It's amazing service I have ever seen.

Marci is wonderful!. She is very professional and delightful person to represent the business.

Marci is the greatest public storage worker i have ever have since storing with public storage

Gracias Marcia.por su amabilidad y por ayudarnos y explicanos acerca de los servicios de public storage. Gracias a su exelentr servicios en español.

Excellent customer with the Marci when we couldn’t get a storage unit she recommended us to another location who had what we needed!

oy fui a este storage en laurel y me atendió marci en español muy amable y servicial se las recomiendo muchas gracias

Marci was good to me

Marcie is awesome helping me. Storage unit is easy to get to and the remodeling is beautiful!!

Marci is a great woman very friendly and helpful, making sure that the place is keep clean.

Marci provided great service!!

Great staff that you have.

Marci es tremenda persona! Y habla español!!!

Love love Marci so helpful and pleasant! Great customer service! Wouldn’t want to go to any other storage company! Thanks Marci

She was very kind to me , answered all my questions and concerns, very professional , I am very happy with the service I received from Marci

One of the worst customer service issues I've dealt with. Set up a reservation for this place in advance, only to arrive there and for my entrance information to not work, to bad we didn't find this out until after we had already come through the already open gate. We ended up trapped inside with no functioning information for over an hour until a different customer was able to let us out. We needed this storage either that night, or the next morning, we decided to give them the benefit of the doubt and say "hey, maybe it just didn't work because we got our information that day, we'll give it overnight and try in the morning" we try again the next morning, our information still doesn't work. We still don't have a manager to talk to. We have a flight out at 12pm and needed to store our stuff the day before or that morning. Okay, whatever, we figure out alternate arrangements for our things and instead spend the rest of the morning trying to talk to customer support. After an hour we finally get someone who tells us our refund will have to go through Rainee Waters the regional manager (still can't get a local manager at this point) we're told a few days later that our refund will be approved and everything will be fine. Well it's been almost 4 weeks, and after calling back 3 days ago we were told that our refund hadn't actually been put through. And they would get back to us by today, nobody had contacted us. I call back again and I'm given the same BS. DO NOT USE THIS SERVICE!!!! AT THIS POINT ITS JUST STRAIGHT THEFT FROM SERVICES NOT PROVIDED. PS. This location doesn't actually stay open until 6, at this point I've tried to talk to literally anyone 3 separate times after 4:30, only for this place to be closed. So if you do try to do any business and have issues, remember, they aren't actually there.

Limpio ordenado nice place

The manager, Marci, was polite and understanding. She made our experience pleasant. It is a plus that she speaks English and Spanish. The storage unit seems secure.

Marci muy linda persona excelente servicio 🙏

Marci is Awesome! She goes the extra mile and the customer service exceptional!

Marci hasbeen very nice since I met her in June 2021. She is very efficient, very personable. She is always ready to assist. I believe she will be an outstanding Manager an a great assist to Public Storage.

Very good customer service, thank you Marci for your excellent service. At first few seconds, you made me love your place and I couldn’t go to another public storage. So happy and comfortable you made me feel. I will surely come back again and again. Stay same as you’re. Good job, I wish you the best because you have and always giving yourself to your customers 👋👋 bravo

Marcy es una estupenda persona que te puede ayudar en lo que necesites!! Y lo mejor habla español!!

Marci was the best. I will always rent here as long as she’s here!

I most engaged property manager at this site I have encountered in 10 years.

Marci is a very nice person. She is very polite. I would advise anyone to come here and rent.

Marci me dio buen servicio. Muchisimas gracias! Quisieras que todos fueran hacia! Muchas gracias.

Marci Is The Best! If you need anything to do with moving and storage, then your best bet is to stop by Public Storage 8550 Catalpa St in Laurel MD, she will take care of all your needs.

Cleanig and the best one storages

I am selling and buying a home and had never rented a storage unit before. Marci made it completely convenient. She was courteous, knowledgeable and explained every detail of what I should do on move out day. She makes everyone feel welcome and valued. A great asset to Public Storage and a pleasure to work with!

It was easy to find and hard at the same time 🤣

Mar ci the lady l meet was nice and welcome to people this are the type of people we want to be on business please l wlcome

Very security

I've been a customer for about a month and saw no one. I came on a Sunday and met Manager Marcie. She asked me about any concerns I have and explained how things are supposed to work. She then addressed my concerns and made sure I have what I need in my unit.I think it's a nice property but Marcie is making it a great property.

Layla, was great!she knew exactly how much space I needed. Great customer Service Layla!

It's good big and quiet place. Easy access for all kid of vehicles.

Clean and convenient property. Great customer service. Thanks Lawrence.

Lawrence is the best thing that ever happened to public storage. Keep doing a great job.

Quick and easy rental. Had an existing unit and made an easy transfer to larger unit. Love that there are contactless options for reservation and access. Very clean!

Excellent Service

Great service. Young lady help me out a lot.

Very friendly customer service. Clean location. Good prices for the area. Recomended

Good customer Service! Very helpful and patient! 🙏🏾

Yesterday Quentin was amazing, got me all checked in at a discounted rate, and today Jo was awesome bc I realized that I wanted an outside unit. She definitely took care of me. This office is great!

The staff well mannered and great

Akena Is Pleasant , Thank You

Brandi was a very good representative for Public Storage. Very professional and mannerly. She should get a raise.

Lawrence was such a nice guy. He was so helpful and even showed me multiple locations. Definitely recommend to anyone who needs a space.

Lawrence was a great help today. Very courteous and nice.

Excellent customer was amazing! Ben you made me feel at ease. Very informative.

Ben was super helpful and polite, uncommon A Plus service during these difficult times, we sure appreciate that!

I met *ANGEL*, very amazing! Helped with my payments

Akena is amazing , Gerardo servicentro

Akena was very helpful in our move in thanks an bunch!!

Well had to change my review again. Now this time I am more than happy to say that after all the headache it is finally corrected. Thanks P.S

Even though I got my store locations.mixed up the associateds at public storege are wonderful Colin at cherry lane was very helpful in pointing me in the right direction to the store Catalpa street. I met lovely lady Akena who took care of my needs.

Very great service

Thank you Laurence for all you help.

I have been renting from this location for a few years. I never had an issue or concern just wish my rent was cheaper. The customer service is well worth the price. I had a most recent issue with Akena S. She was EXCELLENT. Her customer service skills go far beyond measure. She assisted me with Gate admission, payment and even reviewed my account to see if my rent could be lowered. I had a guest with me and she treated them with excellent customer service as well. The building is clean, always plenty of place to park and the hours and location is perfect. Thank you Akena so much! You are the face of the business at Public Storage. Stephanie and Jennifer Pressley

Akena, 100% Customer Guaranteed. Very helpful and professional

Akena, thanks for an amazing move in!

Great place Thanks to Mr. Lawrence for helping me through this process...such a great man...

Thanks for finding my wallet and keeping it safe

Akena Smith Is Amazing !

Best customer service thank you Lawrence

I met Mister Lawrence last week at the Cherry Lane location! Today, he’s working at this location which was a pleasant surprise to see him again! Mr. Lawrence by far is the epitome of exemplary customer service! Patience! Kind! Friendly! Knowledgeable! Professional! Hard working! Diligent! He genuinely makes you feel like you are a valued customer!

Lawrence did an amazing job helping me find a unit that fits my needs.

Lawrence was informative and patience.

Akana amazing move in

Came in office to make a payment an seen akena ! Thank you for your smile and respect.

Excellent customer service from Lawrence and in giving advice on unit size options. Clean and secure. Thanks Lawrence again for your great customer service and keeping the property clean.

Lawrence He’s a good worker he’s a good man man he help me everything about the stores he’s a wonderful man

Good job

Akena displayed great customer service and is very knowledgeable! I highly recommend this public storage .

Akena is Very polite, trustworthy, and respectful. This was a great experience!!

Akena displayed her well known knowledge at Public Storage. She had a wonder attitude and had patience with my list of questions. Highly recommend!

Akena is the best with customer service She Goes Above And Beyond .

Akena is always great when it comes to knowledge and customer service! Thanks 😊

Marcus is a dengerous men

Mr. Lawrence provides great customer service and he is great at keeping customers informed on payments

Akena is amazing!great customer service!

Akena was very helpful and have good information regarding the renting experience

Mr Lawrence at this Location is very customer service oriented. He was very patient while listening to my issues during this stressful time of COVID19, he gave me quick resolute in minimal time, allowing me to stay current in payments. I would recommend this Location to others for sure.

Great service and helpful . Thanks Lawrence.

Akena was so nice and helpful. I would recommend this storage unit for sure!

Lawrence provides great service and handled all of my needs. He was friendly, informative and very efficient. Thank you so much for providing great service amidst the Covid19 Pandemic, you’re truly appreciated

I am very happy with this Storage place and space. My belongings. are in good condition. And the people in the office are very nice !!

Great service from property manager great location thanks Lawrence Lawrence is a great property manager. Please give him a raise.

Marcus was a great help, very knowledge about the products and tremendously helpful about the surrounding area. Price was right were we needed it to be with no hidden fees or last minute add-ons.

Excellent customer service. Marcus was a delight. He assess my needs and was able to help me get the right unit. You need more property managers like Marcus.

Marcus great customer service 👍

Well keep and very friendly personel.. Well kept. No issue

Marcus is the best prop manager EVER!!!!!

I’ve been using this storage for 5 years and they have been awesome! Especially Jennifer! She’s great!

Marcus and Lawrence was amazing

Lawerence was very helpful Thank you Liz

I would recommend this Public Storage location because the manager, Lawrence, was great. He was professional, kind and very helpful. The location is very handy to where we live.

Lawrence did a good job showing the property

I visited this location, then pulled off leaving an item sitting outside the storage unit. I figure it was gone. I came back and asked if anyone returned the item to the front office, and someone did. WOW. A office staff member secured the item. I was surprised and happy I didn't have to replace the item. Overall this location has a good staff, and apparently honest and thoughtful people renting units there.

Marcus is the best manager EVER. Super helpful. Thanks again

Wonderful customer service from a very knowledgeable staff person. Thank you Lawrence!

Great customers service at th is location

Marcus was very helpful and quick to get my storage unit set up. Facility is clean and convenient.

Marcus was great. Clean property

Helpful. Very prompt and sufficient. Even gave the baby fruit snacks. Lawrence was a huge help.

I’ve never encountered an issue at this location. Anytime I work into the office the rep (Marcus) always greet me and answer my questions in a polite manner. I would recommend this location to anyone.

Mr Lawrence was very helpful..👍

Lawrence was great and very helpful in the moving process!

The office manager Mr. Lawrence is one of the most gentlemanly hardworking public storage worker I have met here who showed professionality and loving his job and entered under the rain with good smile on his face to go show me the unit. Unlike other associates who might be reluctant, he showed professional ready to help with me looking for a bigger accommodative unit without any reluctance under the rain. I think he deserves that recognition for hard work and concern to help a customer in need. Hardworking, goodnatured, excellent service, and a good heart for customers puts Mr. Lawrence at the helm of professional excellence. Mr. Lawrence is a formidable gentleman with professional abilities, quick and attentive to customer's concerns. I feel comfortable when he is here because he listens to my concerns with maturity than anyone ese. His customer service skills are so satisfactory that I love this public storage site even though I moved a little bit away from laureL. But, I want my safe keepings to be under someone like Mr. Laurence's managerial trustworthy abilities to bring me the comfort needed that my items stored are safe. Thanks Mr. Laurence for making the storage facility a better place for me and others who are satisfied with your great service and God bless you.

Great customer service

Lawrence was an amazing help

Mr. Lawrence was incredibly helpful in helping us find the correct storage for our needs. Everything went quick and smoothly when going through the paperwork and we were unloading in no time! Thank you again!

Good customer services

Excellent service by Lawrence and staff. Highly recommend it!

Mr. Lawrence was very professional and help.

Lawrence is an excellent employee, he is respectful, friendly and always greets costomers.He also does a great job keeping the property clean and looking good.

Marcus was great! He was very professional and set me up with a great unit.

Outstanding customer service.

It's ok service.

Marcus did a great job. Nice property

Lawrence helped my friend and I set up a storage locker, and he answered all of our questions and let us know the process and everything we needed to know. More businesses could use a Lawrence! 22 Sept 2019 update. This place has mice and the mold problem is out of control! They sell a thing to mitigate the moisture in the lockers, but it's not enough. I had to throw out books that held sentimental and financial value. I'll be moving out really soon, but it's too late for my possessions!

Awesome customer service from Lawrence!!

Great place.

Marcus provided me great customer service and helped me with my decision for an appropriate storage unit. Thank you!

Lawrence was very helpful for me.

Great help from a very nice gentleman Lawrence. Please request him as he was very helpful.

Lawrence and Brad are amazing!

Very good customer services. And politeness.

Went to public storage to upgrade my unit and had many questions. Marcus was incredibly helpful and informative. Highly recommend. Great customer service

Marcus was great, excellent service and very friendly. Would highly recommend this location to people looking to store things.

Marcus provided great service! Thank you

Great job Lawrence. Thanks For everything.

Mr. Lawrence, nice guy very helpful.... great job... my wife and I are very happy....

Came into property too buy some supplies and clerk gave me a flyer with all of the items on it. Also made some purchase suggestions. Very nice, thanks Lawrence. New day, rainy day, same great service from Lawrence. Property looks improve every time I come there. Good job Lawrence.

Definitely not climate controlled. Misleading advertisements. You need insurance to qualify for certain rates which was NOT disclosed upon agreement. Also, be careful as there are UNLABELED parking spaces as well so I don't know where you're expected to unload any of your belongings! Good luck.

I was helped by mr.Lawrence in laurel ...he was patient, funny n alot of help....:*) i hope i get his help every time....n was very nice to my daughter.....thanks

There are mice droppings in my stuff!!!! Halways are always dirty... Tgey just rob you of money

Wonderful, excellent service by Marcus.

Great service. Very quick and easy to rent a unit. Marcus answered all of our questions, knew his stuff and was very efficient.

Marcus was very helpful and considerate and would recommend him to friends

Marcus was amazing answered all questions we had.

Marcus runs a smooth operation. clean property

Marcus was great. Clean property and great service

Marcus was very easy to work with. Excellent customer service!!

Lawrence was very professional with excellent customer service. He was quick and informative. Based on my experience with Lawrence I would highly recommend public storage.

Lawrence, You're awesome! Thanks for all the help!

Lawrence was very nice and helpful

Great customer service. This is my second time using this site. Ms. Brandi is great 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Mr. Lawrence had great customer service, very knowledgeable with the storage information, and very patient answers questions.

Lawrence fue muy bueno

Lawrence did a great showing me around and getting me settled in.

Good place to rent .LawRene is very friendly and helpful

Lawrence did good job

Marcus was a great help really help me find the right unit.

Always friendly and courteous. Reasonable rates. Overall good value.

Marcus has always assisted me with great respect and above. I suggest that he be promoted or given a raise. Great job! Keep up the good work.

Laurence was exceptional in customer service.

Freadly services from Lawrence

Very helpful

very great service by Lawrence (:

I would not do business w any others than w Marcus Esp Lawrence

So nice ! Lawrence was great!

Marcus had great customer service. Clean property. Very helpful

Lawrence did very well with my storrge

I came in to get packing supplies for my upcoming move and had the good fortune to meet Lawrence. He took the time to explain the importance of packing my stuff properly and the correct items to do so. The facility seems clean and well taken care of and if I where to ever need storage this would be my first stop! Thanks Lawrence!

Great customes with Lawrence nice guy take care of u

Mr. Lawrence is awesome! Thank you for your help!

Marcus was great. Quick rental.

Marcus has a nice and clean property. He is also very professional to be so young. Highly recommend this property

Well I went in here just looking and gathering prices, but ended up selecting a clean and affordable unit. Marcus was very attentive and sensitive to my situation as I explained. He worked diligently to fit my needs. Great service

Very lean storage place and the customer service is very helpful

Lawrence was friendly and a great help!

Lawrence was such a great help with everything!

Marcus did well, he’s a good guy with an excellent customer service.

Marcus, is a great and professional young man and he keep the halls and ground looking great. Keep up the great work you are doing there.

Lawrence was amazing and very fun!!

Public Storage on Catalpa St. in Laurel, MD is a convenient storage facility. However they are short on carts, and the monthly rent kept increasing over the six months we were there. We were not given notice as the rent increased.

Great customer service

do you sell boxes?

OMG!!! Marcus was absolutely amazing!!! Very attentive and extremely patient with all my needs. He made sure I was happy with my decision. I would definitely recommend Public Storage on Catalpa Street in Laurel to everyone looking for great customer service and a clean atmosphere!!! I would definitely choose public storage again because of the great care and service Marcus provided!!!!!!!!

I was well attended to. Lawrence answered all my questions. He did a great job.

Lawrence was very helpful!

Marcus was awesome efficient and sensitive to my drama. I appreciate him a lot. This has been so stressful. Pleasant surprise to encounter such an empathetic guy! Thanks!

Lawrence is great! Thank you for the great customer service.

Lawrence has great customer service!

Lawrence was great! Very helpful and professional service.

Lawrence was very helpful... Excellent customer service!

Lawrence

Marcus attended to us and he was so knowledgeable and nice. We recommend him for a raise . This are the kind of workers that organizations like yours strife to keep.👌👌👍

Lawrence was a great help!!

Great service and very helpful!

Marcus was AWESOME. Different atmosphere compared to the last agent, who was always RUDE & unprofessional.

Great customer service experience! Lawrence, Marcus and one other gentleman assisted me. All three were very professional and ready and willing to assist me when I walked through the door. My leasing experience was swift and painless!

THE WORST STORAGE FACILITY EVER! They have a mouse infestation as the previous person mentioned! I didn’t store any food in my unit and I only stored it for a month but mice chewed through my mattress and there was mice feces all over my couches! I even saw a literal mouse as I was moving my stuff out of the unit.. Public storage tells you to file a claim with the insurance but the insurance pays out a maximum of $250 for rodents. My mattress alone is worth double that! This is absolutely ridiculous and the worst experience I have ever had storing my belongings. The only decent part of storing my things was that Marcus at the front desk was nice & he seemed genuinely concerned about my things being destroyed. The district manager & regional manager were of no assistance. Please listen to me when I say DO NOT STORE YOUR STUFF HERE UNLESS YOU WANT MICE TO CHEW THROUGH YOUR BELONGINGS!!!

I did not have a good experience with this public storage. To begin, they had a mouse infestation. I only had my items in the storage unit for 1 month before I saw large amounts of feces in my unit. This meant having to get rid of a bed, box spring, a couch, clothes and shoes. When I mentioned this to the workers in the office, there only response is that I could put some rat kill down or file a claim with the insurance. A few items damaged is one thing, but every single box I stored had feces on it when I moved majority of the items out. The office workers were not helpful, and I did not appreciate the rent increase within 6 months. My unit had a tan door so I am not sure if those units are not as protected but majority of my items were damaged. They also make you purchase a $20 lock. I did not have an issue with purchasing a lock, however it has already rusted and is difficult to open. Take your money to another storage facility ! There are many in Laurel !

Marcus was very professional and curtious. Took the time to show the best available storage unit for my needs.

Great manager, he was very welcoming and helpful

Marcus was Very professional, and thorough, very patient with client, Highly recommend

Mr. Lawrence was such great help when we had electricity issues in our unit. He was very committed to making sure all was resolved. Thank you for all your help!

Very professional property manager. Clean and well maintained property. Very pleased.

Very professional, Marcus made my moving experience stress free and was very helpful and not patient with all my questions.

Employee Lawrence is very helpful and courteous. He is takes time to help out the customers. He is always walking around the grounds checking the security and cleaning up trash. The storage units we've rented have been clean and dry and would highly recommend this facility for rentals

Marcus was great. He definitely was a huge help. Highly recommend this location. Very clean

Marcus is very helpful and keeps one of the cleanest storage places around. I also think this is one of the more secure facilities locally.

Milton gave me excellent customer service

I rented a storage here, the two guys I met here are the best, very friendly and welcoming. Their customer service is A+.

Excellent experience and service. The gentlemen who helped us was outstanding, very detailed and friendly. He gave us a GREAT welcome when we entered the building. Highly Recommended!!!!

Lawrence was the best comtomer

Great service

This is my first time ever having to use a public storage and it has been an super easy experience thanks to the staff, especially Paige! The location is in a great spot and the price is the best I've seen for the storage size I needed!

Wonderful Service!! When I walked in I was greeted by a lady name Paige. She was able to provide me with excellent service and explained everything to me and answered all of my questions in no time. PLEASE HIRE MORE PEOPLE LIKE PAIGE :-)

Love this public storage, the young woman I believe her name was Paige was very helpful and professional. Everytime I come in she always has great customer service. She has a great spirit & I love her energy. I’ll continue to come back.

Great fast service from the lady at the front office

I have been using public storage for some time now and I've always had a great experience but Paige took very great care of me and the customer service she gives is outstanding

Very professional, nice and always eager to help every time i come in ! The staff is one of a kind, the young lady at the front desk is always helpful and understanding ! Best public storage !

Was great here. Did all my storage needs as I requested. Great price and friendly service. Will def use again

Sydney Shaw the property manager, unlawfully auctioned property. Didn't send notification of sale as required by law. Ben Morrison the District Manager evaded my calls and never responded to my complaint of illegal sale of my property. Do not rent here. This has become a legal matter.

Sidnie, Paige, and Ben have gone out of their way to accommodate their clients.

Excellent customer service and the staff are very professional and the facility is very clean

Great customer service. The property seemed to be very clean and secure and i'll recommend it to anyone. Will be coming back in the future if I need to storage anything.

The property manager Manny was so wonderful and helpful and made me feel like a valued customer... Now that's Real service

Just made a payment with Manny he was very nice and professional, and gave me great advice on future storage

Great customer service! The 2 ladies are wonderful, Tish & Sydney. I hope to be back soon. Thank you Xoxoxo

I've rented from various Public Storages for over 30 years. I've been at this one for just over a year. This is the worst one I've ever rented, specifically, management and customer service from the office...until a couple months ago. Latisha started working there. She is absolute perfection in customer service. I don't mind going to my own unit now! If you're planning to rent from this location, call first to make sure Latisha will be there.

Nothing

Sidnei was a great help. She showed me around the property and helped me buy boxes. doesn't hurt that Sidnei is the most beautiful girl I've ever seen

RAT DROPPINGS EVERYWHERE!!! I just moved in and I am moving out soon as I can. I was there less than a week and opened my storage room on the second floor to find a very large amount of rat droppings all over my rubber maid tubs, the floor, different sizes in large amounts. they had crewed in some plastic bags I had stored with towels in them.... SOOOOO GROSS!!!! I told the manager right away, she really doesn't care! told me she just works there and they come once a month, that I can file an insurance claim. I have asked her several times to do something about it. everytime I go to my unit I find new amounts of rat droppings that I cleaned away. I have no food stored in my unit which is what was asked by her. The floors are never cleaned. I have been there for 3 weeks and hate it, one of the worse storage situations I had to deal with. What really makes it worse is the manager does not care! the place is dirty all the time, rats, the elevator doesn't work half the time, the bathroom is always dirty. Its not even worth the discount to me. STORE YOUR STUFF SOMEONE ELSE is what I recommend at this point. I REALLY expected more from Public Storage. Yuk, I am so grossed out and pissed off that I have to worry about cleaning up from nasty rats and worry about all the germs they carry onto my stuff plus the damage to my things.

Manny gave me good customer service.

Anton was very nice and let me know there box specials and other promotions that we're going on.

Im not sure where the staff get the training but man it's annoying to keep being ask about purchasing merchandise after politely saying no about a million times they are pushy I ended up not wanted the storage after

Customer service was superb and very informative. Manny answered all questions with patience.

Was assisted by Julienne in handling some overdue paperwork and accessing my unit. Service was quick, clear, and pleasant, and all was taken care of same day.

jules gave us great service today!

I rented a space and Sidnei was very kind and warm. We came on a Sunday it was last minute so most other places were closed. She took her time with us and didn't rush the process even though we came kind of late near closing time.

Sidnei was very helpful and I liked how clean the property was upon arrival. I just came in to check prices for a friend because he's not moving until the end of the month. This will definitely be the place I suggest he rents at in very near future!

Good and perfect.

Excellent customer service by Dana and jules

I loved customer serve that was giving at this location. Sidnei was the employee assisting me with my obtaining a storage unit. She was more than helpful and she made the process very smooth.

Jules was great. He provided great and fast customer service

I visited the office to get some boxes and Sidnei help me out a lot and showed me how to get the most for my money. she rocks and if I ever need storage I know where to go.

I just came in to pay a bill but Sidnei the manager on duty was very informative about how I could save money every month by transferring to a smaller unit. She asked to see my space so she could suggest a better fit for a cheaper price. I liked that she cared enough to take time to help me save money.

I was shopping around for good prices on storage and came here Julian was really cool and answered all my questions I'm coming back I found what I was looking for

i took my nephew frank to rent a storage space in laurel md.the young lady there was very helpful at that location [ catalpa] she was very polite,and set a very good example for many of our young people.keep up the good workes joyce.

service is excellent mandatory insurance requirement not so much.....John is pleasant and thorough.

Public Storage (Near Highland Blvd.) 6840 Santa Monica Blvd Los Angeles, CA 90038-1114 Attention: Mary, Management... Regarding: My Property (Especially and including 3 priceless and irreplaceable afghans made by my mother; Several bibles in a trunk; and one Barbie sized bottle of perfume from Hawaii) Hi Mary, I THINK you remember me. Can you locate who purchased my property, and for how much with the records kept and your facility? Let me know. My phone numbers don't work at this time, and I'd prefer you contact me, and not BOTHER anyone in my family with this matter, unless they are involved with the purchase for example. Have a great day! 'Just Janice' @ Midnight_In_DC See more

Friendly service

Friendly service. Very professional.

Jon was very helpful and informative.

John very courteous. Always helpful.

John was great his bubbly personality was awesome and the service was super fast! Thanks John!

Sidnei was excellent. I received quick and good service

I have used this Public Storage for the past few months and the customer service is always great!! Very Convenient!

John was awesome. Very quick and helpful. Definitely recommend this location. Thanks

My experience was with Public Storage was Pleasant. The Sales Associate...Sidnie was Very Professional, Very Polite and Friendly.

Friendly staff,

Loved it

Sidnei is a great representative for public storage. ..very helpful and knowledgeable of the property, this is a great storage.(recommended)

Good customer service from JON very good on explaining when you have any question and I fill comfortable to have my properties there keep on doing that MR JON

I have been with public storage since December 2013 and my experience with Public Storage in Laurel, Maryland has been truly exceptional so far, I went today and checked my unit and it was in a perfect condition. There are friendly people that work there. Jon helped me and he was really helpful and professional. I would definitely recommend this place to anybody.

Make payments guick, convient Good customer svc poliet, fast.

Jon was AWESOME!!!!!

Good, friendly servicio Jon, Was great

Jon was great! Plenty helpful and very polite! Gotta love great customer service!

I visited this public storage location today and needed to replace the locks on two units. Jon the, manager on duty, was very helpful in explaining the lock replacement procedure and providing me with two new locks.

My husband and I rented space at this location for one month. we were not sure how much space we needed for our stuff. First we rented small but unit but then John helped us figure out how much space we needed and then transfer us to bigger unit. he was really helpful through the whole process and help us understand the whole renting and vacating process. I recommend this storage to everybody whos looking for storage place.